1998 Survey On the use of the Official Languages
among Federal Employees in Northern Ontario

Survey of Official Languages
‑ Language of Work ‑ Ontario ‑

February 1999

Table of Contents
Page
1.0	Executive Summary	1
1.1	Survey Highlights	1
2.0	Introduction	4
2.1	Objectives	4
2.2	Target Population	4
2.3	Survey Methodology	5
2.4	Response Rate	5
3.0	Structure Of The Questionnaire	7
4.0	Survey Results	8
4.1	Employee Data and Functions	8
4.1.1	First Official Language	8
4.1.2	Fluency in Each Official Language ‑ All Respondents	9
4.1.3	Fluency in Each Official Language ‑ ‘Respondents in Bilingual Positions’	11
4.1.4	Language Requirements of Position	12
4.2	Awareness of the Official Languages Program	13
4.3	Use of the Official Languages at Work	14
4.3.1	Satisfaction with the Opportunity to Work in the Official Language of Choice	14
4.3.2	Use of the Official Languages in Carrying Out Duties	15
4.3.3	Use of the Official Languages in Carrying Out Duties ‑ ‘Employees in Bilingual Positions’	16
4.3.4	Satisfaction with the Use of English and French at Internal Staff Meetings	17
4.4	Department’s/Agency’s Duties Towards Employees	19
4.4.1	Availability of Internal Services in Official Language of Choice	19
4.4.2	Availability of Computer Programs in Official Language of Choice	21
4.4.3	Availability of Work Instruments in Official Language of Choice	23
4.4.4	Availability of Professional Training Courses in Official Language of Choice	25
4.4.5	Official Language of Communication with Immediate Supervisor	27
4.4.6	Comments	28
Appendix I	Survey Questionnaire	29
Appendix II	List of Department Codes and Corresponding Department Names	34
Appendix III	Tabulations of Response Frequencies	36
Appendix IV	Tabulations of Percentages of Response Frequencies by First Official Language	45

1.0	Executive Summary
The Financial and Information Management Branch, Evaluation and Review Audit Group, of Treasury Board Of Canada Secretariat engaged Statistics Canada to undertake a survey of federal government employees in Northern Ontario on the ‘Use of the Official Languages at Work’.
The objectives of the survey were to determine:
1)	if federal employees in Northern Ontario have been informed of their ‘language of work rights’,
2)	whether the work environment for federal employees in Northern Ontario is conducive to and accommodates the effective use of both official languages, and
3)	if federal institutions in Northern Ontario are meeting their obligations in making available specific services in both official languages.
A survey of active federal employees in Northern Ontario was conducted in January ‑ March, 1998. The survey sample was selected by Treasury Board Of Canada Secretariat and provided to Statistics Canada. It consisted of a census of 662 Francophones and a sample of 636 Anglophones.
Useable survey questionnaires were returned by 928 employees for a response rate of about 71%. Of those questionnaires that were returned, 14 employees were retired from Federal employment at the time of the survey. Thus the final effective number of returned questionnaires is 914.
1.1	Survey Highlights
Some of the highlights of the survey findings as they pertain to the survey objectives are as follows:
Employee Data
-	English was identified as the first official language by 54% of all respondents while 46% identified French as their first official language.
-	Less than half (44.2%) of survey respondents are in bilingual positions. About 72% of Francophone respondents are in bilingual positions while approximately 21% of Anglophone respondents occupy such positions.
The most common reason for identification of a position as bilingual is to provide services to the public ‑ 48% of respondents in bilingual positions reported this as the sole reason.
-	Virtually all Francophone respondents in bilingual positions perceive themselves as fluent in both official languages. About 9 of 10 Anglophone respondents in bilingual positions feel that they speak French either ‘Fluently’ (54.1%) or ‘Relatively Fluently’ (36.7%).
Objective 1:	To determine if federal employees in Northern Ontario have been informed of their ‘language of work rights’.
-	Nearly three‑quarters (71.7%) of responding employees have been informed of their rights/obligations concerning the use of the official languages at work. The remaining almost 30% either have not been informed (13.3%) or do not know (14.9%) if they have been informed of these rights/obligations.
Objective 2:	To determine whether the work environment for federal employees in Northern Ontario is conducive to and accommodates the effective use of both official languages.
-	Overall, 9 of 10 respondents are satisfied with the opportunity to work in their language of choice when they are ‘not serving the public or other employees or providing supervision’. However, a higher percentage (95.5%) of Anglophone respondents are satisfied with this choice than the percentage (84.1%) of satisfied Francophone respondents, a difference of just over 11%.
-	Over 90% of Anglophone respondents use ‘English Only’ or ‘Mostly English’ in carrying out their duties. By contrast, very few (2.6%) Francophone respondents use ‘French Only’ or ‘Mostly French’ in carrying out their duties. Francophone respondents are more likely to use ‘English’ or ‘Mostly English’ (52%) or ‘English & French Equally’ (45.3%). This result is at least partially due to the fact that nearly three‑quarters (71.7%) of Francophone respondents are in ‘bilingual’ positions and another almost one‑quarter (23.8%) are in ‘English‑Essential’ positions.
When only respondents in bilingual positions are considered, around 44% of them use ‘English & French Equally’ in carrying out their duties.
-	Better than 9 of 10 survey respondents have the opinion that English is spoken between 80% and 100% of the time at internal staff meetings. In addition, three‑quarters of respondents reported that English is used exclusively at such meetings.
Overall, 85% of respondents are satisfied with the use of either official language at internal staff meetings. However, about 1 in 4 Francophone respondents would prefer to see French used more often at internal staff meetings that they attend.
Objective 3:	To determine if federal institutions in Northern Ontario are meeting their obligations in making available specific services in both official languages.
-	91% of responding employees who use internal services are satisfied with the provision of these services in either official language. However, in comparing the responses of Anglophone respondents with those of Francophone respondents, there is a difference of around 17% in the percentage of satisfied respondents ‑ 96.9% of Anglophone respondents versus 84% of Francophone respondents are satisfied with the provision of internal services in either official language. Perhaps it is surprising that satisfaction amongst Francophone respondents is even this high given that 38% of these respondents reported that internal services are ‘Seldom’ or ‘Never’ offered in French, their first official language.
-	Approximately 87% of all responding employees who use computer programs at work are satisfied with the availability of computer programs in either official language. Almost all (95.4%) Anglophone respondents are satisfied with this availability. However, just over 1 in 5 (22.1%) of Francophone respondents would prefer to see computer programs available more often in French.
While virtually all respondents feel that computer programs are available in ‘English’, almost half (48%) of Francophone respondents expressed the opinion that computer programs are ‘Seldom’ or ‘Never’ available in ‘French’.
-	91% of responding employees who use work instruments are satisfied with the availability of these instruments in either official language. However, comparing the Francophone respondents to the Anglophone respondents there is a difference of around 12% in the percentage of responding employees who are satisfied with this availability ‑ 85% of the Francophone group are satisfied with the availability of work instruments in either official language versus 97% of the Anglophone group who are satisfied.
As with other items, nearly all respondents felt that the work instruments they use are available in ‘English’. In contrast, close to 70% of respondents feel that the work instruments they use are available in ‘French’. This is an improvement over the perception of ‘provision of internal services’ in French, the ‘availability of computer programs’ in French, and the ‘availability of professional training courses’ in French. However, there is still about 20% of Francophone respondents who felt that the work instruments they use are ‘Seldom’ or ‘Never’ available in ‘French’.
-	Close to three‑quarters of respondents have attended a professional training course provided by their department/agency in the last two years. Approximately 87% of these attendees are satisfied with the availability of these professional training courses in either official language. However, there is a difference of 21% between the percentage of satisfied Anglophone respondents (97%) versus satisfied Francophone respondents (76%). Of all the Francophone respondents, about 54% offered the opinion that these professional courses are ‘Seldom’ or ‘Never’ available in French.
-	Most Anglophone respondents (95.3%) and even almost a two‑thirds (64.7%) of Francophone respondents communicate with their supervisors ‘In English’ or ‘Mostly English’.
Approximately 91% of responding employees are satisfied with the official language used in communicating with their immediate supervisor. Nevertheless, 16% of responding French employees would prefer to see more French used in communications with their immediate supervisor.
2.0	Introduction
2.1	Objectives
The objectives of the survey were as follows:
1)	To determine if federal government employees in Northern Ontario have been informed of their ‘language of work rights’. (Treasury Board Manual ‑ Official Languages, Chap 2‑1, Appendix A)
2)	To determine if the work environment for federal government employees in Northern Ontario is conducive to the effective use of both official languages and accommodates the use of both official languages. (Official Languages Act, Section 35)
3)	To determine if federal institutions in Northern Ontario are meeting their obligations in making available specific services in both official languages. (Official Languages Act, Section 36)
2.2	Target Population
The population of interest for the survey was ‘active employees of federal government departments in Northern Ontario’. Treasury Board of Canada Secretariat determined the federal departments and geographic locations to be included, and compiled a list of the target population for the survey.
2.3	Survey Methodology
A census of the Francophone population of 662 federal employees in Northern Ontario was undertaken. As well, a sample of 636 Anglophone employees was selected. Hence the total initial sample size for the survey was 1298. 
The survey sample was selected by Treasury Board of Canada Secretariat and the mailing list of the selected employees was provided to Statistics Canada.
The initial mailing of questionnaires took place by January 9, 1998. A reminder letter was distributed to all selected members of the target population by January 28, 1998. A second follow‑up package consisting of a reminder letter and a survey questionnaire was mailed to all selected employees by February 13, 1998.
2.4	Response Rate
A total of 928 questionnaires or approximately 71% of the distributed questionnaires were returned to Statistics Canada. Of this total, 914 useable questionnaires were received from members of the target population for an effective response rate of about 70%. Fourteen questionnaires were from people who were no longer employed by the federal government at the time of the survey.
It should also be noted that 95 unopened survey envelopes were returned by Canada Post as undeliverable because the addressee was either ‘Moved, Not On The Department List, or Could Not Locate Addressee’.

The count of the number of questionnaires returned by department name is presented in Table 101 below. (See Appendix II on Page 34 for a list of the department codes and the corresponding department names.)
TABLE 101: ‘Q1 ‑ Count by ‘DEPTCODE’	
Q1: DEPTCODE	Number of Responses	PERCENTAGE	
 AGR	10	1.1%	
 DFO	9	1.0%	
 DND	11	1.2%	
 DUS	8	0.9%	
 DVA	7	0.8%	
 IAN	6	0.7%	
 IMC	5	0.5%	
 MOT	9	1.0%	
 NAR	508	55.6%	
 NHW	7	0.8%	
 PCH	25	2.7%	
 REH	178	19.5%	
 RSN	55	6.0%	
 STC	11	1.2%	
 SVC	11	1.2%	
 OTHER DEPT	9	1.0%	
 NOT STATED	45	4.9%	
 TOTAL	914	100.0%	
NOTES:
1)	OTHER DEPT
In cases where fewer than five employees responded from a department they were coded as OTHER DEPT.
2)	NOT STATED
In these cases there was no response provided by the respondent to Question 1.

3.0	Structure Of The Questionnaire
The survey questionnaire consisted of four main sections:
1)	Employee Data & Functions
This section of the questionnaire, consisting of Questions 1 ‑ 6, provides a linguistic profile of federal employees in Northern Ontario.
2)	Program Knowledge (i.e. Official Languages Program)
Responses to Question 7 yield the data to satisfy objective 1 ‑ to determine if employees have been informed of their language of work rights.
3)	Use of the Official Language at Work
Questions 8 ‑ 11 pertain to objective 2 ‑ to determine if the work environment is conducive to and accommodates the effective use of both official languages.
4)	Department/Agency Duties
Questions 12 ‑ 28 measure whether federal departments in Northern Ontario are meeting their obligations in making available specific services in both official languages, i.e. objective 3.
A copy of the questionnaire may be found in Appendix I, page 29.

4.0	Survey Results
The survey results are based on the 914 questionnaires received from members of the target population. The results of individual survey questions are presented as percentages, based on the total number of complete responses to those questions. No attempt has been made to extrapolate the survey results to the population of all federal employees in Northern Ontario.
In this report many results are reported by ‘first official language’. The term ‘Anglophone respondents’ is used to describe those respondents who reported ‘English’ as their first official language and the term ‘Francophone respondents’ is used to describe those respondents who reported ‘French’ as their first official language.
A complete set of tabulations of the frequency of responses for each survey question can be found in Appendix III. As well, Appendix IV contains a complete set of tabulations of the percentage distribution of responses to each question cross‑classified by first official language. Note that all tabulations contain the category ‘Not Stated’ meaning no answer was provided by the respondent to the relevant question. Also note that the ‘n’ column contains the number of responses for the pertinent question category.
4.1	Employee Data and Functions
Respondents were asked to indicate their ‘first official language’, their fluency in speaking each of the official languages, the language requirements of their position, and the reason(s) for the bilingual classification of their position where applicable.
4.1.1	First Official Language
TABLE 202: Count of Question 2 ‑ First Official Language	
Q2: First Official
Language	No. of
Responses	Percentage	
ENGLISH	494	54.0%	
FRENCH	420	46.0%	
Total	914	100.0%	
54% of respondents identified ‘English’ as their ‘first official language’ while 46% of respondents identified ‘French’ as their ‘first official language’.
NOTE:
A breakdown of the distribution of first official language by department/agency can be found in Table 201 in Appendix IV.
4.1.2	Fluency in Each Official Language ‑ All Respondents
Overall, 94% of respondents consider themselves fluent in speaking ‘English’ and about 51% of respondents feel they are fluent in speaking ‘French’.
As shown in Table 203 on the opposite page, when the first official language of the respondent is taken into account, virtually all (99.5%) of the Francophone respondents reported that they speak ‘English’ either ‘Fluently’ or ‘Relatively Fluently’. Exactly 90% of the Francophone respondents consider themselves ‘fluent’ in speaking ‘English’ and close to 10% feel they are ‘relatively fluent’ in speaking ‘English’.
By comparison, as displayed in Table 204 opposite, approximately 30% of the Anglophone respondents reported that they speak ‘French’ either ‘Fluently’ or ‘Relatively Fluently’. Just under 15% of the Anglophone respondents consider themselves ‘fluent’ in speaking ‘French’ while nearly 16% feel they are ‘relatively fluent’ in speaking ‘French’. The remaining 70% of the Anglophone respondents believe they speak ‘French’ ‘With Difficulty’ (26.9%) or ‘Not at All’ (42.8%).
The survey results regarding fluency in speaking the official languages may be most pertinent to respondents in bilingual positions as discussed in the following section.

TABLE 203: ‘Q3 ‑ Fluency in speaking English’ by ‘Q2 ‑
First Official Language’
‘All Respondents’
Q3: Fluency in
Speaking ‘English’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL
	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
FLUENTLY	98.0%	484	90.0%	378	94.3%	862	
RELATIVELY FLUENTLY	1.6%	8	9.5%	40	5.3%	48	
WITH DIFFICULTY	0.2%	1	0.5%	2	0.3%	3	
NOT AT ALL	0.2%	1	0.0%	0	0.1%	1	
TOTAL RESPONSES	100.0%	494	100.0%	420	100.0%	914	
NOT STATED	0	0	0	
GRAND TOTAL	494	420	914	

TABLE 204: ‘Q4 ‑ Fluency in speaking French’ by ‘Q2 ‑
First Official Language’
‘All Respondents’
Q4: Fluency in
Speaking ‘French’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
FLUENTLY	14.7%	71	92.6%	387	50.8%	458	
RELATIVELY FLUENTLY	15.7%	76	7.2%	30	11.8%	106	
WITH DIFFICULTY	26.9%	130	0.2%	1	14.5%	131	
NOT AT ALL	42.8%	207	0.0%	0	22.9%	207	
TOTAL RESPONSES	100.0%	484	100.0%	418	100.0%	902	
NOT STATED	10	2	12	
GRAND TOTAL	494	420	914	

4.1.3	Fluency in each Official Language ‑ ‘Respondents in Bilingual Positions’
For ‘employees in bilingual positions’, that is those who reported in Question 5 that their position had bilingual language requirements, it is evident from Table 204A below that neither the Anglophone respondents in bilingual positions nor the Francophone respondents in bilingual positions perceive any difficulty with their fluency in speaking English, as practically all respondents in each group feel they are ‘fluent or relatively fluent’ in speaking English.
Furthermore, overall, almost all (97.8%) of the ‘employees in bilingual positions’ perceive that they speak French either ‘Fluently’ (83.4%) or ‘Relatively Fluently’ (14.4%). The Francophone respondents in bilingual positions did not perceive any difficulty with their fluency in speaking French ‑ all of them feel they are ‘fluent or relatively fluent’ in speaking French. For the Anglophone respondents in bilingual positions, just over 90% of them reported they speak French ‘Fluently’ (54.1%) or ‘Relatively Fluently’ (36.7%) ‑ less than 10% feel they speak French ‘With Difficulty’ (8.2%) or ‘Not at all’ (1.0%).
TABLE 204A: Fluency in speaking the Official
Languages by first Official Language
‘Respondents in Bilingual Positions Only’
	FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH	TOTAL	TOTAL	
SPEAKING FLUENCY	SPEAK
ENGLISH	SPEAK FRENCH	SPEAK
ENGLISH	SPEAK FRENCH	SPEAK
ENGLISH	SPEAK 
FRENCH	
FLUENTLY	98.0%	54.1%	92.4%	93.0%	93.8%	83.4%	
RELATIVELY FLUENTLY	2.0%	36.7%	7.3%	7.0%	6.0%	14.4%	
WITH DIFFICULTY	0.0%	8.2%	0.3%	0.0%	0.2%	2.0%	
NOT AT ALL	0.0%	1.0%	0.0%	0.0%	0.0%	0.3%	
TOTAL 		%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	
TOTAL RESPONSES	100	98	301	299	401	397	
NOT STATED	0	2	0	2	0	4	
GRAND TOTAL	100	100	301	301	401	401	

4.1.4	Language Requirements of Position
Table 205 below contains the distribution of responses relevant to the language requirements of respondents. About 44% of all those who responded stated they are in positions identified as ‘Bilingual’. The greatest percentage (48.7%) of federal employees in Northern Ontario are in ‘English‑Essential’ positions.
A much greater percentage (71.7%) of Francophone respondents than Anglophone respondents (20.5%) are in ‘Bilingual’ positions.
TABLE 205: ‘Q5 ‑ Language Requirements of Position’
by ‘Q2: first Official Language’
Q5: Position Language Requirements	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
BILINGUAL	20.5%	100	71.7%	301	44.2%	401	
ENGLISH‑ESSENTIAL	70.1%	342	23.8%	100	48.7%	442	
FRENCH‑ESSENTIAL	0.2%	1	0.5%	2	0.3%	3	
EITHER ENGLISH or FRENCH	7.2%	35	2.1%	9	4.8%	44	
DON’T KNOW	2.0%	10	1.9%	8	2.0%	18	
TOTAL RESPONSES	100.0%	488	100.0%	420	100.0%	908	
NOT STATED	6	0	6	
GRAND TOTAL	494	420	914	
According to respondents in bilingual positions, the most common reason for identification of a position as bilingual is to provide ‘Services to the Public’ ‑ 47.6% of those who indicated they are in a bilingual position gave this as the sole reason. As well, about one‑quarter (25.9%) of respondents reported that the reason for identification of a position as bilingual was both to provide ‘Services to the Public and to provide ‘Internal Services to Other Employees’. The complete distribution of ‘reasons for identification of a position as bilingual’ is contained in Table 206 in Appendix IV.

4.2	Awareness of the Official Languages Program
Employees were asked if the department/agency had informed them of their rights/obligations concerning the use of either official language at work. The survey results in Table 207 relate directly to objective 1, i.e. to determine if federal employees in Northern Ontario have been informed of their ‘language of work rights’ (Treasury Board Manual ‑ Official Languages, Chap 2‑1, Appendix A).
As shown in Table 207 below, slightly less than three‑quarters (71.8%) of respondents have been informed of their rights/obligations concerning the use of the official languages at work. Amongst the remaining responding employees, about the same percentage either have not been informed (13.3%) or don’t know (14.9%) if they have been informed of their rights and obligations concerning the use of either official language at work.
The survey percentages are of a similar magnitude for both Francophone and Anglophone respondents.
Table 207: ‘Question 7 ‑ Informed of rights/obligations’
by ‘Question 2 ‑ first Official Language’

Q7: informed of rights....	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
YES	72.4%	349	71.1%	290	71.8%	639	
NO	11.4%	55	15.4%	63	13.3%	118	
DON’T KNOW	16.2%	78	13.5%	55	14.9%	133	
TOTAL RESPONSES	100.0%	482	100.0%	408	100.0%	890	
NOT STATED	12	12	24	
GRAND TOTAL	494	420	914	

4.3	Use of the Official Languages at Work
The results in this section were tabulated from Questions 8 ‑ 11 and pertain to survey objective 2, i.e. to determine if the work environment for federal government employees in Northern Ontario is conducive to the effective use of both official languages and accommodates the use of both official languages. (Official Languages Act, Section 35).
4.3.1	Satisfaction with the Opportunity to Work in the Official Language of Choice
Overall, as shown in Table 209, about 90% of respondents are satisfied with the opportunity to work in the official language of their choice when they are ‘not serving the public or other employees or providing supervision’.
There is slightly more than an 11% difference in the percentage of satisfied Francophone respondents compared to satisfied Anglophone respondents (84.1% of Francophones vs 95.5% of Anglophones). Only 2% of Anglophone respondents would prefer to use English more often while almost 16% of Francophone respondents would prefer to use French more often when they are ‘not serving the public or other employees or providing supervision’.
It may be postulated that the 97.9% of Anglophone respondents who responded ‘Satisfied’ or ‘Dissatisfied ‑ Prefer More French’ are not restricted in the use of their first official language. Comparatively, a total of 84.1% of Francophone respondents responded ‘Satisfied’ while 0% responded ‘Dissatisfied ‑ Prefer More English’, suggesting that approximately 16% of them experience some difficulty in working in their official language of choice.
TABLE 209: ‘Q9 ‑ Satisfaction with opportunity to 
work in Official Language of Choice’
by ‘Q2 ‑ First Official Language’
Q9 ‑ Satisfaction with opportunity to work in official language of choice	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	95.5%	468	84.1%	349	90.3%	817	
DISSATISFIED ‑ PREFER MORE ENGLISH	2.0%	10	0.0%	0	1.1%	10	
DISSATISFIED ‑ PREFER MORE FRENCH	2.4%	12	15.9%	66	8.6%	78	
TOTAL RESPONSES	100.0%	490	100.0%	415	100.0%	905	
NOT STATED	4	5	9	
GRAND TOTAL	494	420	914	
4.3.2	Use of the Official Languages in Carrying Out Duties
From Table 208 below, almost three‑quarters (73.8%) of responding employees use either ‘English Only’ or ‘Mostly English’ in carrying out their duties, including all communications with the public and other employees. Almost all the remaining employees who responded to the survey (24.9%) use ‘English and French Equally’ in carrying out their duties.
A comparison of the survey results by ‘first official language’ reveals that around 92% of Anglophone respondents use either ‘English only’ or ‘Mostly English’ and only about 8% of them use ‘English and French Equally’ in carrying out their duties whereas 52% of Francophone respondents use either ‘English only’ or ‘Mostly English’ and a much greater percentage of them (45.3%), compared to Anglophone respondents, use ‘English and French Equally’ in carrying out their duties.
TABLE 208: ‘Q8 ‑ Official Language used in carrying out duties’
by ‘Q2 ‑ First Official Language
‘All Respondents’
Q8 ‑ Official Language used in carrying out duties	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ENGLISH ONLY	64.6%	318	5.0%	21	37.2%	339	
MOSTLY ENGLISH	27.6%	136	47.0%	197	36.6%	333	
FRENCH ONLY	0.0%	0	0.0%	0	0.0%	0	
MOSTLY FRENCH	0.2%	1	2.6%	11	1.3%	12	
ENGLISH & FRENCH EQUALLY	7.5%	37	45.3%	190	24.9%	227	
TOTAL RESPONSES	100.0%	492	100.0%	419	100.0%	911	
NOT STATED	2	1	3	
GRAND TOTAL	494	420	914	
One should keep in mind when examining the above results that, as reported in section 4.1.4, only about 1 in 5 Anglophone respondents are in bilingual positions. Hence, the prevalence of use of the English language amongst all Anglophone respondents is expected to be high. On the other hand, almost 72% of Francophone respondents are in bilingual positions and another 24% of them are in ‘English‑essential’ positions. Consequently, it is not surprising that there is a greater mix of use of both official languages amongst Francophone respondents.

4.3.3	Use of the Official Languages in Carrying Out Duties ‑ ‘Employees in Bilingual Positions’
As reported earlier, 44% of responding employees stated that the language requirement of their position is ‘Bilingual’. Table 208A below shows the prevalence of use of the official languages by these respondents in bilingual positions.
TABLE 208A: Official Language used in carrying
out duties by first Official Language
‘Respondents in Bilingual Positions Only’
Q8 ‑ Official Language used in carrying out duties	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
English Only	5.0%	5	0.7%	2	1.7%	7	
Mostly English	67.0%	67	48.5%	146	53.1%	213	
French Only	0.0%	0	0.0%	0	0.0%	0	
Mostly French	0.0%	0	1.7%	5	1.2%	5	
English & French Equally	28.0%	28	49.2%	148	43.9%	176	
TOTAL RESPONSES	100.0%	100	100.0%	301	100.0%	401	
Not Stated	0	0	0	
GRAND TOTAL	100	301	401	
Clearly, the use of ‘English & French Equally’ is increased for employees in bilingual positions ‑ the percentage rising to 43.9% from the 24.9% reported in Table 208 for ‘All Respondents’.
The survey results in Table 208A (i.e. Respondents in Bilingual Positions Only) for Francophone respondents are similar to those in Table 208 (i.e. All Respondents).
However, the results for Anglophone respondents in Table 208A changed considerably from those in Table 208. The use of ‘English & French Equally’ for Anglophone employees in bilingual positions increases to 28% from 7.5% reported for all respondents. As well, amongst Anglophone employees in bilingual positions, the combined use of ‘English Only’ or ‘Mostly English’, though still dominant, drops to 72% from the survey percentage of 92% for all respondents.
In carrying out their duties, employees in bilingual positions use ‘Mostly English’ (53%) or ‘English & French Equally’ (44%). The percentage of respondents in bilingual positions reporting use of ‘English Only’ or ‘Mostly French’ is very small (2.9%) while the reporting of the use of ‘French Only’ is non‑existent.
4.3.4	Satisfaction with the Use of English and French at Internal Staff Meetings
When asked about the use of English and French at internal staff meetings that they attend, 85% of responding employees are satisfied.
Most Anglophone respondents (94.1%) are satisfied with the use of official languages at internal staff meetings that they attend ‑ only about 3% would prefer that English be spoken more often at these meetings and about the same percentage would prefer that French be spoken more often at these meetings.
In contrast, one in four Francophone respondents would prefer that French be spoken more often at internal staff meetings while around three‑quarters (73.9%) of them are satisfied with the use of the official languages at such meetings.
Furthermore, one could argue that 97% of Anglophone respondents are not impeded in the opportunity to function at internal staff meetings in their first official language since they are either ‘Satisfied’ (94.1%) or ‘Dissatisfied ‑ Prefer to Use More French’ (2.9%).
Around three‑quarters of Francophone respondents feel they are not hampered in using their first official language at internal staff meetings ‑ 73.9% of them are ‘Satisfied’ and 0.2% are ‘Dissatisfied ‑ Prefer to Use More English’.
TABLE 211: ‘Q11 ‑ Satisfaction with use of English & French 
at meetings’ by ‘Q2 ‑ First Official Language’
Q11 ‑ Satisfaction with use of English & French at meetings	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	94.1%	459	73.9%	305	84.8%	764	
DISSATISFIED ‑ PREFER MORE ENGLISH	3.1%	15	0.2%	1	1.8%	16	
DISSATISFIED ‑ PREFER MORE FRENCH	2.9%	14	25.9%	107	13.4%	121	
TOTAL RESPONSES	100.0%	488	100.0%	413	100.0%	901	
NOT STATED	6	7	13	
GRAND TOTAL	494	420	914	
As displayed in Table 210A (a collapsed version of Table 210 in Appendix IV) below, it is evident that English is the predominant language of work at internal staff meetings ‑ better than 9 of 10 (93.9%) respondents expressed the opinion that English is spoken between 80% and 100% of the time at internal staff meetings that they attend. This opinion was reported by about 98% of Anglophone respondents whereas nearly 89% of Francophone respondents felt this way. As well, 3 of 4 respondents reported that English is used exclusively at staff meetings that they attend ‑ 4 of 5 Anglophone respondents gave this opinion and two‑thirds of Francophone respondents offered this viewpoint.
Overall, only 3.9% of all respondents have the impression that French is used 50% of the time or more at internal staff meetings that they attend.
TABLE 210A: ‘Q10 ‑ Percentage of time each Official Language
is spoken at Internal Meetings’ by 
‘Q2 ‑ First Official Language’
Q10 ‑ Percentage of time each official language spoken at internal meetings	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ENGLISH 50% or less
FRENCH 50% or more	1.0%	5	7.2%	30	3.9%	35	
ENGLISH between 50% & 80%
FRENCH between 50% & 20%	0.6%	3	4.1%	17	2.2%	20	
ENGLISH 80% to 85%
FRENCH 20% to 15%	3.3%	16	4.1%	17	3.7%	33	
ENGLISH 90%
FRENCH 10%	4.3%	21	7.2%	30	5.7%	51	
ENGLISH 95% to 99%
FRENCH 5% to 1%	9.9%	48	10.6%	44	10.2%	92	
ENGLISH 100%
FRENCH 0%	80.9%	394	66.7%	276	74.4%	670	
TOTAL RESPONSES	100.0%	487	100.0%	414	100.0%	901	
NOT STATED	7	6	13	
GRAND TOTAL	494	420	914	

4.4	Department’s/Agency’s Duties Towards Employees
This section of the questionnaire focussed on the availability of internal services and working tools in the language of choice of the employee. As well, employees were requested to indicate whether they are satisfied with the official language used in their communications with their immediate supervisor.
These survey results are based on the responses to Questions 12‑28 and are related to objective 3, i.e. to determine if federal institutions in Northern Ontario are meeting their obligations in making available specific services in both official languages. (Official Languages Act, Section 36).
4.4.1	Availability of Internal Services in Official Language of Choice
‘Internal Services’ were defined as services provided to employees, such as pay and benefits, administrative, legal and library services, etc.
About 2% of respondents indicated that they do not use internal services. The following results are based on the number of people who use internal services.
Overall, 91% of the users of internal services are satisfied with the provision of internal services in either official language. 84% of Francophone respondents are satisfied with the provision of internal services in either official language compared to about 97% of Anglophone respondents who are satisfied. Close to 16% of Francophone respondents would prefer that more French be used in providing internal services.
TABLE 214: ‘Q14 ‑ Satisfaction with provision of Internal Services in
either Official Language’ by ‘Q2 ‑ First Official Language’ ‑
‘Internal Service Users Only’
Q14 ‑ Satisfaction with provision of internal services in either official language	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	96.9%	466	84.0%	335	91.0%	801	
DISSATISFIED ‑ PREFER MORE ENGLISH	1.2%	6	0.5%	2	0.9%	8	
DISSATISFIED ‑ PREFER MORE FRENCH	1.9%	9	15.5%	62	8.1%	71	
TOTAL RESPONSES	100.0%	481	100.0%	399	100.0%	880	
NOT STATED	6	6	12	
GRAND TOTAL	487	405	892	
According to the survey results in Table 212 internal services are considered to be provided either ‘Always’ or ‘Often’ in English by nearly 90% of all respondents ‑ 93.2% of Anglophone respondents, and 84.7% of Francophone respondents have this perception.
TABLE 212: ‘Q12 ‑ Frequency of provision of Internal Services in English’
by ‘Q2 ‑ First Official Language’ ‑ ‘Internal Service Users only’
Q12 ‑ Frequency of provision of internal services in ‘English’	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	81.5%	396	47.9%	194	66.2%	590	
OFTEN	11.7%	57	36.8%	149	23.1%	206	
SELDOM	1.4%	7	4.9%	20	3.0%	27	
NEVER	0.0%	0	1.0%	4	0.4%	4	
DON’T KNOW	5.4%	26	9.4%	38	7.2%	64	
TOTAL RESPONSES	100.0%	486	100.0%	405	100.0%	891	
NOT STATED	1	0	1	
GRAND TOTAL	487	405	892	
Conversely, Table 213 reveals that only around 41% of all respondents feel that the internal services are either ‘Always’ or ‘Often’ provided in French.
About 2 of 5 (38%) Francophone respondents expressed the opinion that the internal services they use are ‘Seldom’ (31.6%) or ‘Never’ (6.4%) provided in French.
TABLE 213: ‘Q13 ‑ Frequency of provision of Internal Services in French’
by ‘Q2 ‑ First Official Language’ ‑ ‘Internal Service Users only’
Q13 ‑ Frequency of provision of internal services in ‘French’	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	21.6%	105	18.5%	75	20.2%	180	
OFTEN	13.4%	65	29.1%	118	20.5%	183	
SELDOM	11.7%	57	31.6%	128	20.8%	185	
NEVER	15.8%	77	6.4%	26	11.6%	103	
DON’T KNOW	37.4%	182	14.3%	58	26.9%	240	
TOTAL RESPONSES	100.0%	486	100.0%	405	100.0%	891	
NOT STATED	1	0	1	
GRAND TOTAL	487	405	892	
Around 28% of Anglophone respondents also reported that internal services are ‘Seldom’ or ‘Never’ provided in French. Another 37% of them just ‘Don’t Know’ if these services are provided in French.

4.4.2	Availability of Computer Programs in Official Language of Choice
Most responding employees (82%) use computer programs at work. (From Table 215, Appendix IV).
Approximately 87% of all responding employees who use computer programs at work are satisfied with the availability of the programs in either official language. Almost all (95.4%) of Anglophone respondents are satisfied with this availability. However, although 78% of Francophone respondents are satisfied with this availability, approximately 1 in 5 (22.1%) of Francophone respondents would prefer to see computer programs available more often in French.
TABLE 218: ‘Q18 ‑ Satisfaction with availability of Computer Programs in
either Official Language’ by ‘Q2 ‑ First Official Language’ ‑
Computer Program Users Only
Q18 ‑ Satisfaction with availability of computer programs in either official language	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	95.4%	390	77.6%	256	87.4%	646	
DISSATISFIED ‑ PREFER MORE ENGLISH	1.2%	5	0.3%	1	0.8%	6	
DISSATISFIED ‑ PREFER MORE FRENCH	3.4%	14	22.1%	73	11.8%	87	
TOTAL RESPONSES	100.0%	409	100.0%	330	100.0%	739	
NOT STATED	7	4	11	
GRAND TOTAL	416	334	750	
Practically all (99.2%) of users of computer programs stated that the computer programs they use are ‘Always’ or ‘Often’ available in English. The percentage indicating this opinion is essentially the same among both Anglophone and Francophone respondents.
TABLE 216: ‘Q16 ‑ Frequency of availability of Computer Programs in English’
by ‘Q2 ‑ First Official Language’ ‑ Computer Program Users Only
Q16 ‑ Frequency of availability of computer programs in ‘English’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	98.1%	406	90.7%	302	94.8%	708	
OFTEN	1.2%	5	8.4%	28	4.4%	33	
SELDOM	0.0%	0	0.0%	0	0.0%	0	
NEVER	0.0%	0	0.0%	0	0.0%	0	
DON’T KNOW	0.7%	3	0.9%	3	0.8%	6	
TOTAL RESPONSES	100.0%	414	100.0%	333	100.0%	747	
NOT STATED	1	0	1	
GRAND TOTAL	415	333	748	
On the other hand, as illustrated in Table 217 below, about 1 in 3 (32.1%) of all responding computer users stated that the computer programs they use are ‘Seldom’ or ‘Never’ available in French. Amongst the responding Francophone computer users nearly a half (48%) of them expressed this opinion while close to 20% of responding Anglophone computer users felt this way. Almost half (49.3%) of Anglophone computer users simply don’t know if the computer programs they use are available in French.
TABLE 217: ‘Q17 ‑ Frequency of availability of Computer Programs in French’
by ‘Q2 ‑ First Official Language’ ‑ Computer Program Users Only
Q17 ‑ Frequency of availability of computer programs in ‘French’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	20.5%	85	17.7%	59	19.3%	144	
OFTEN	10.9%	45	18.0%	60	14.1%	105	
SELDOM	10.6%	44	27.9%	93	18.3%	137	
NEVER	8.7%	36	20.1%	67	13.8%	103	
DON’T KNOW	49.3%	204	16.2%	54	34.5%	258	
TOTAL RESPONSES	100.0%	414	100.0%	333	100.0%	747	
NOT STATED	1	0	1	
GRAND TOTAL	415	333	748	

4.4.3	Availability of Work Instruments in Official Language of Choice
Around 94% of responding employees use work instruments (e.g. documents such as directives and circulars provided by the department/agency) in the course of their work (From Table 219, Appendix IV). 
Better than 9 of 10 (91.3%) of responding employees who use work instruments are satisfied with the availability of these instruments in either official language. However, comparing the Francophone respondents to the Anglophone respondents there is a difference of about 12% in the percentage of responding employees who are satisfied with this availability ‑ 84.8% of the Francophone group are satisfied with the availability of work instruments in either official language versus 96.9% of the Anglophone group who are satisfied.
TABLE 222: ‘Q22 ‑ Satisfaction with availability of Work Instruments in
either Official Language’ by ‘Q2 ‑ First Official Language’ ‑
Work Instrument Users Only
Q22 ‑ Satisfaction with availability of work instruments in either official language	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	96.9%	440	84.8%	334	91.3%	774	
DISSATISFIED ‑ PREFER MORE ENGLISH	0.4%	2	0.0%	0	0.2%	2	
DISSATISFIED ‑ PREFER MORE FRENCH	2.6%	12	15.2%	60	8.5%	72	
TOTAL RESPONSES	100.0%	454	100.0%	394	100.0%	848	
NOT STATED	2	4	6	
GRAND TOTAL	456	398	854	
Furthermore, a combined 99.5% of Anglophone respondents are ‘Satisfied’ or ‘Dissatisfied ‑ Prefer More French’, i.e. relatively few are hampered in using their first official language. Amongst Francophone respondents, 15.2% would prefer to see work instruments available more often in French. As well, from Table 221 on the next page, around 1 in 5 Francophone respondents reported that the work instruments are ‘Seldom’ or ‘Never’ available in French.
Table 220 on the next page shows that essentially all (98.6%) users of work instruments have the opinion that the work instruments they use are ‘Always’ or ‘Often’ available in English. By comparison, according to the results in Table 221 on the next page, only about 69% of work instrument users stated the opinion that the work instruments they use are ‘Always’ or ‘Often’ available in French.
Nearly three in four (73.6%) Francophone respondents think the work instruments they use are ‘Always’ (45.5%) or ‘Often’ (28.1%) available in French. Comparatively, virtually all (99.6%) Anglophone respondents have the opinion that the work instruments they use are ‘Always’ (97.6%) or ‘Often’ (2%) available in English.
TABLE 220: ‘Q20 ‑ Frequency of availability of Work Instruments in English’
by ‘Q2 ‑ First Official Language’ ‑ Work Instrument Users Only
Q20 ‑ Frequency of availability of work instruments in ‘English’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	97.6%	445	90.5%	360	94.3%	805	
OFTEN	2.0%	9	7.0%	28	4.3%	37	
SELDOM	0.0%	0	0.8%	3	0.4%	3	
NEVER	0.0%	0	0.0%	0	0.0%	0	
DON’T KNOW	0.4%	2	1.8%	7	1.1%	9	
TOTAL RESPONSES	100.0%	456	100.0%	398	100.0%	854	
NOT STATED	0	0	0	
GRAND TOTAL	456	398	854	

TABLE 221: ‘Q21 ‑ Frequency of availability of Work Instruments in French’
by ‘Q2 ‑ First Official Language’ ‑ Work Instrument Users Only
Q21 ‑ Frequency of availability of work instruments in ‘French’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	48.9%	223	45.5%	181	47.3%	404	
OFTEN	15.8%	72	28.1%	112	21.5%	184	
SELDOM	2.9%	13	15.1%	60	8.5%	73	
NEVER	4.2%	19	4.5%	18	4.3%	37	
DON’T KNOW	28.3%	129	6.8%	27	18.3%	156	
TOTAL RESPONSES	100.0%	456	100.0%	398	100.0%	854	
NOT STATED	0	0	0	
GRAND TOTAL	456	398	854	

4.4.4	Availability of Professional Training Courses in Official Language of Choice
Close to three‑quarters of respondents have attended a professional training course provided by their department/agency in the last two years (See Table 223, Appendix IV).
In total, approximately 87% of professional training course attendees are satisfied with the availability of these courses in either official language. However there is a difference of about 20% between the percentage of satisfied Anglophone respondents (96.9%) versus satisfied Francophone respondents (76.1%). Nearly one‑quarter (23.2%) of Francophone respondents would prefer greater availability of professional courses in French.
TABLE 226: ‘Q26 ‑ Satisfaction with availability of Professional Training Courses
in either Official Language’ by ‘Q2 ‑ First Official Language’ ‑
Course attendees in last two years only
Q26 ‑ Satisfaction with availability of professional training in either official language	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	96.9%	344	76.1%	236	87.2%	580	
DISSATISFIED ‑ PREFER MORE ENGLISH	0.8%	3	0.6%	2	0.8%	5	
DISSATISFIED ‑ PREFER MORE FRENCH	2.3%	8	23.2%	72	12.0%	80	
TOTAL RESPONSES	100.0%	355	100.0%	310	100.0%	665	
NOT STATED	2	3	5	
GRAND TOTAL	357	313	670	
From the results in Table 224 on the next page, almost all (94.4%) of the respondents who attended a professional training course provided by their department/agency in the last two years believe these training courses are available either ‘Always’ or ‘Often’ in English. By contrast, Table 225 on the next page reveals that only 28% of the respondents perceive that the courses are available either ‘Always’ or ‘Often’ in French.
Of all the Francophone training attendees in the last 2 years, more than half 53.7% offered the opinion that these professional courses are ‘Seldom’ (36.4%) or ‘Never’ (17.3%) available in French. Conversely, just about all (94.7%) of the Anglophone training attendees in the last 2 years expressed the opinion that the professional courses provided by their department/agency are available ‘Always’ (91.8%) or ‘Often’ (6.5%) in English.

TABLE 224: ‘Q24 ‑ Frequency of availability of Professional Training Courses
in English’ by ‘Q2 ‑ First Official Language’ ‑
Course attendees in last two years only
Q24 ‑ Frequency of availability of professional training courses in ‘English’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	93.0%	332	85.6%	268	89.6%	600	
OFTEN	1.7%	6	8.3%	26	4.8%	32	
SELDOM	0.0%	0	1.0%	3	0.4%	3	
NEVER	0.0%	0	0.3%	1	0.1%	1	
DON’T KNOW	5.3%	19	4.8%	15	5.1%	34	
TOTAL RESPONSES	100.0%	357	100.0%	313	100.0%	670	
NOT STATED	0	0	0	
GRAND TOTAL	357	313	670	

TABLE 225: ‘Q25 ‑ Frequency of availability of Professional Training Courses
in French’ by ‘Q2 ‑ First Official Language’ ‑ 
Course attendees in last two years only
Q25 ‑ Frequency of availability of professional training courses in ‘French’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	15.4%	55	11.8%	37	13.7%	92	
OFTEN	12.0%	43	16.9%	53	14.3%	96	
SELDOM	7.8%	28	36.4%	114	21.2%	142	
NEVER	10.9%	39	17.3%	54	13.9%	93	
DON’T KNOW	53.8%	192	17.6%	55	36.9%	247	
TOTAL RESPONSES	100.0%	357	100.0%	313	100.0%	670	
NOT STATED	0	0	0	
GRAND TOTAL	357	313	670	

4.4.5	Official Language of Communication with Immediate Supervisor
Approximately 91% of responding employees are satisfied with the official language used in communicating with their immediate supervisor. Nevertheless, 16% of Francophone responding employees would prefer to see more French used in communications with their immediate supervisor.
TABLE 228: ‘Q28 ‑ Satisfaction with communication with immediate supervisor in
either Official Language’ by ‘Q2 ‑ First Official Language’
Q28 ‑ Satisfaction with communication with immediate supervisor in either official language	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	97.5%	473	84.0%	346	91.3%	819	
DISSATISFIED ‑ PREFER MORE ENGLISH	1.0%	5	0.0%	0	0.6%	5	
DISSATISFIED ‑ PREFER MORE FRENCH	1.4%	7	16.0%	66	8.1%	73	
TOTAL RESPONSES	100.0%	485	100.0%	412	100.0%	897	
NOT STATED	9	8	209	
GRAND TOTAL	494	420	1106	
As shown in Table 227 on the following page, more than 4 of 5 (81.3%) of responding employees communicate with their immediate supervisor ‘In English Only’ or ‘Mostly in English’. Communication with the immediate supervisor ‘In French Only’ or ‘Mostly in French’ was reported by just 5% of respondents. The remaining respondents (13.6%) reported that the communication was ‘In English & French Equally’.
Communication with the immediate supervisor ‘In English Only’ or ‘Mostly English’ was offered as a response by about 95% of Anglophone respondents. Among Francophone respondents, close to 46% stated this opinion. The remaining Francophone respondents reported that communications with their immediate supervisor are either ‘In French Only’ (16%) or ‘Mostly French’ (20.3%) or ‘In English & French Equally’ (17.9%).

TABLE 227: ‘Q27 ‑ Official Language used in communicating with immediate supervisor’
by Q2 ‑ First Official Language’
Q27 ‑ Official language in communications with immediate supervisor	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
English Only	84.9%	417	44.8%	185	66.6%	602	
Mostly English	10.4%	51	19.9%	82	14.7%	133	
French Only	0.0%	0	3.4%	14	1.5%	14	
Mostly French	0.0%	0	7.7%	32	3.5%	32	
English & French Equally	4.7%	23	24.2%	100	13.6%	123	
TOTAL	RESPONSES	100.0%	491	100.0%	413	100.0%	904	
Not Stated	3	7	10	
GRAND TOTAL	494	420	914	
4.4.6	Comments
Approximately 28% of the returned questionnaires contained a written comment in Question 29. About the same percentage of Francophone and Anglophone respondents provided a written comment.
TABLE 229: ‘Q29 ‑ Comments’ by ‘Q2 ‑ First Official Language’
Q29 ‑ Comments	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
Yes	29.6%	146	27.1%	114	28.4%	260	
No	70.4%	348	72.9%	306	71.6%	654	
TOTAL RESPONSES	100.0%	494	100.0%	420	100.0%	914	

Appendix I 
Survey Questionnaire
Survey on the use of the Official Languages 
among Federal Employees in Northern Ontario

Appendix II
List of Department Codes and corresponding Department Names

CODE	DEPARTMENT NAME	
		
AGR	Agriculture and Agri‑Food Canada	
DFO	Department of Fisheries and Oceans	
DND	Department of National Defence	
DUS	Industry Canada	
DVA	Department of Veterans Affairs	
IAN	Indian and Northern Affairs Canada	
IMC	Immigration and Citizenship	
MOT	Department of Transport	
NAR	Department of National Revenue	
NHW	Health Canada	
PCH	Heritage Canada	
PEN	Correctional Service of Canada	
REH	Human Resources Development	
RSN	Department of Natural Resources	
STC	Statistics Canada	
SVC	Public Works and Government Services Canada	

Appendix III
Tabulations of Response Frequencies

Table 101: ‘Q1 ‑ Count by ‘DEPTCODE’

Q1: DEPTCODE	Number of
Responses	
PERCENTAGE	
AGR	10	1.1%	
DFO	9	1.0%	
DND	11	1.2%	
DUS	8	0.9%	
DVA	7	0.8%	
IAN	6	0.7%	
IMC	5	0.5%	
MOT	9	1.0%	
NAR	508	55.6%	
NHW	7	0.8%	
PCH	25	2.7%	
REH	178	19.5%	
RSN	55	6.0%	
STC	11	1.2%	
SVC	11	1.2%	
OTHER DEPT	9	1.0%	
NOT STATED	45	4.9%	
TOTAL	914	100.0%	

TABLE 102: Count of Question 2 ‑ First Official Language
Q2: First Official
Language	No. of
Responses	
Percentage	
ENGLISH	494	54.0%	
FRENCH	420	46.0%	
Total	914	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 103: ‘Q3 ‑ Fluency in speaking English’
Q3: Fluency in
Speaking ‘English’	TOTAL	
	No. of
Responses	Percentage	
FLUENTLY
FLUENTLY	862
862	94.3%
94.3%	
RELATIVELY FLUENTLY
RELATIVELY FLUENTLY	48
48	5.3%
5.3%	
WITH DIFFICULTY
WITH DIFFICULTY	3
3	0.3%
0.3%	
NOT AT ALL
NOT AT ALL	1
1	0.1%
0.1%	
GRAND TOTAL
GRAND TOTAL	914
914	100.0%
100.0%	

TABLE 104: ‘Q4 ‑ Fluency in speaking French’
Q4: Fluency in
Speaking ‘French’	TOTAL	
	No. of
Responses	
Percentage	
FLUENTLY	458	50.1%	
RELATIVELY FLUENTLY	106	11.6%	
WITH DIFFICULTY	131	14.3%	
NOT AT ALL	207	22.6%	
NOT STATED	12	1.3%	
GRAND TOTAL	914	100.0%	

TABLE 105: ‘Q5 ‑ Language Requirements of Position’
Q5: Position Language Requirements	TOTAL	
	No. of
Responses	Percentage	
BILINGUAL	401	43.9%	
ENGLISH‑ESSENTIAL	442	48.4%	
FRENCH‑ESSENTIAL	3	0.3%	
EITHER ENGLISH or FRENCH	44	4.8%	
DON’T KNOW	18	2.0%	
NOT STATED	6	0.7%	
GRAND TOTAL	914	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

Table 106: ‘Q6 ‑ Reason for Bilingual Position’
Q6 ‑ reason for bilingual position	TOTAL	
RESPONSE CODE**	No. of Responses	Percentage	
1	189	47.1%	
2	22	5.5%	
3	4	1.0%	
4	3	0.7%	
1,2	103	25.7%	
1,3	12	3.0%	
1,4	2	0.5%	
2,3	14	3.5%	
1,2,3	37	9.2%	
1,2,4	5	1.2%	
2,3,4	1	0.2%	
1,2,3,4	5	1.2%	
0	4	1.0%	
GRAND TOTAL	401	100.0%	

** Question 6: CODE	RESPONSE	
0	NOT STATED	
1	SERVICES TO THE PUBLIC	
2	INTERNAL SERVICES TO OTHER EMPLOYEES	
3	SUPERVISION	
4	OTHER	

Table 107: ‘Q7 ‑ Informed of rights/obligations’
Q7: informed of rights....	TOTAL	
	No. of Responses	Percentage	
YES	639	69.9%	
NO	118	12.9%	
DON’T KNOW	133	14.6%	
NOT STATED	24	2.6% 	
GRAND TOTAL	914	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 108: ‘Q8 ‑ Official Language used in carrying out duties’
Q8 ‑ Official Language used in carrying out duties	TOTAL	
	No. of Responses	Percentage	
ENGLISH ONLY	339	37.1%	
MOSTLY ENGLISH	333	36.4%	
FRENCH ONLY	0	0.0%	
MOSTLY FRENCH	12	1.3%	
ENGLISH & FRENCH EQUALLY	227	24.8%	
NOT STATED	3	0.3%	
GRAND TOTAL	914	100.0%	

TABLE 109: ‘Q9 ‑ Satisfaction with opportunity to work in Official Language of choice’
Q9 ‑ Satisfaction with opportunity to work in official language of choice	TOTAL	
	No. of Responses	Percentage	
SATISFIED	817	89.4%	
DISSATISFIED ‑ PREFER MORE ENGLISH	10	1.1%	
DISSATISFIED ‑ PREFER MORE FRENCH	78	8.5%	
NOT STATED	9	1.0%	
GRAND TOTAL	914	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 110: ‘Q10 ‑ Percentage of time each Official Language is spoken at internal staff meetings’
Q10 ‑ percentage of time each official language is spoken at internal meetings	TOTAL	
	No. of Responses	Percentage	
ENGLISH ‑ 0%	FRENCH ‑ 100%	7	0.8%	
ENGLISH ‑ 1% to 4%	FRENCH ‑ 96% to 99%	0	0.0%	
ENGLISH ‑ 5%	FRENCH ‑ 95%	0	0.0%	
ENGLISH ‑ 10%	FRENCH ‑ 90%	4	0.4%	
ENGLISH ‑ 15%	FRENCH ‑ 85%	0	0.0%	
ENGLISH ‑ 20%	FRENCH ‑ 80%	4	0.4%	
ENGLISH ‑ 25%	FRENCH ‑ 75%	0	0.0%	
ENGLISH ‑ 30%	FRENCH ‑ 70%	2	0.2%	
ENGLISH ‑ 35%	FRENCH ‑ 65%	0	0.0%	
ENGLISH ‑ 40%	FRENCH ‑ 60%	2	0.2%	
ENGLISH ‑ 45%	FRENCH ‑ 55%	0	0.0%	
ENGLISH ‑ 50%	FRENCH ‑ 50%	16	1.8%	
ENGLISH ‑ 55%	FRENCH ‑ 45%	0	0.0%	
ENGLISH ‑ 60%	FRENCH ‑ 40%	3	0.3%	
ENGLISH ‑ 65%	FRENCH ‑ 35%	1	0.1%	
ENGLISH ‑ 70%	FRENCH ‑ 30%	8	0.9%	
ENGLISH ‑ 75%	FRENCH ‑ 25%	8	0.9%	
ENGLISH ‑ 80%	FRENCH ‑ 20%	30	3.3%	
ENGLISH ‑ 85%	FRENCH ‑ 15%	3	0.3%	
ENGLISH ‑ 90%	FRENCH ‑ 10%	51	5.6%	
ENGLISH ‑ 95%	FRENCH ‑ 5%	40	4.4%	
ENGLISH ‑ 96% to 99%	FRENCH ‑ 1% to 4%	52	5.7%	
ENGLISH ‑ 100%	FRENCH ‑ 0%	670	73.3%	
NOT STATED	13	1.4%	
GRAND TOTAL	914	100.0%	

TABLE 111: ‘Q11 ‑ Satisfaction with use of English & French at meetings’
Q11 ‑ Satisfaction with use of English & French at meetings	TOTAL	
	No. of Responses	Percentage	
SATISFIED	764	83.6%	
DISSATISFIED ‑ PREFER MORE ENGLISH	16	1.8%	
DISSATISFIED ‑ PREFER MORE FRENCH	121	13.2%	
NOT STATED	13	1.4%	
GRAND TOTAL	914	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 112: ‘Q12 ‑ Frequency of provision of internal services in English’
Q12 ‑ Frequency of provision of internal services in ‘English’	TOTAL	
	No. of Responses	Percentage	
DON’T USE	22	2.4%	
ALWAYS	590	64.6%	
OFTEN	206	22.5%	
SELDOM	27	3.0%	
NEVER	4	0.4%	
DON’T KNOW	64	7.0%	
NOT STATED	1	0.1%	
GRAND TOTAL	914	100.0%	

TABLE 113: ‘Q13 ‑ Frequency of provision of internal services in French’
Q13 ‑ Frequency of provision of internal services in ‘French’	TOTAL	
	No. of Responses	Percentage	
DON’T USE	22	2.4%	
ALWAYS	180	19.7%	
OFTEN	183	20.0%	
SELDOM	185	20.2%	
NEVER	103	11.3%	
DON’T KNOW	240	26.3%	
NOT STATED	1	0.1%	
GRAND TOTAL	914	100.0%	

TABLE 114: ‘Q14 ‑ Satisfaction with provision of internal services in either Official Language’
Q14 ‑ Satisfaction with provision of internal services in either official language	TOTAL	
	No. of Responses	Percentage	
SATISFIED	801	89.8%	
DISSATISFIED ‑ PREFER MORE ENGLISH	8	0.9%	
DISSATISFIED ‑ PREFER MORE FRENCH	71	8.0%	
NOT STATED	12	1.3%	
GRAND TOTAL	892	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 115: ‘Q15 ‑ Use Computer Programs’
Q15 ‑ Do you use computer programs at work?	TOTAL	
	No. of Responses	Percentage	
YES	748	81.8%	
NO	164	17.9%	
NOT STATED	2	0.2%	
GRAND TOTAL	914	100.0%	

TABLE 116: ‘Q16 ‑ Frequency of availability of Computer Programs in English’
‘Computer Users Only’
Q16 ‑ Frequency of availability of computer programs in ‘English’	TOTAL	
	No. of Responses	Percentage	
ALWAYS	708	94.7%	
OFTEN	33	4.4%	
SELDOM	0	0.0%	
NEVER	0	0.0%	
DON’T KNOW	6	0.8%	
NOT STATED	1	0.1%	
GRAND TOTAL	748	100.0%	

TABLE 117: ‘Q17 ‑ Frequency of availability of Computer Programs in French’
‘Computer Users Only’
Q17 ‑ Frequency of availability of computer programs in ‘French’	TOTAL	
	No. of responses	Percentage	
ALWAYS	144	19.3%	
OFTEN	105	14.0%	
SELDOM	137	18.3%	
NEVER	103	13.8%	
DON’T KNOW	258	34.5%	
NOT STATED	1	0.1%	
GRAND TOTAL	748	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 118: ‘Q18 ‑ Satisfaction with availability of Computer Programs in either Official Language’
Q18 ‑ Satisfaction with availability of computer programs in either official language	TOTAL	
	No. of Responses	Percentage	
SATISFIED	646	86.4%	
DISSATISFIED ‑ PREFER MORE ENGLISH	6	0.8%	
DISSATISFIED ‑ PREFER MORE FRENCH	87	11.6%	
NOT STATED	9	1.2%	
GRAND TOTAL	748	100.0%	

TABLE 119: ‘Q19 ‑ Use work instruments’
Q19 ‑ Do you use work instruments in the course of your work?	TOTAL	
	No. of Responses	Percentage	
YES	854	93.4%	
NO	56	6.1%	
NOT STATED	4	0.4%	
GRAND TOTAL	914	100.0%	

TABLE 120: ‘Q20 ‑ Frequency of availability of work instruments in English’
‘Work Instrument Users Only’
Q20 ‑ Frequency of availability of work instruments in ‘English’	TOTAL	
	No. of responses	Percentage	
ALWAYS	805	94.3%	
OFTEN	37	4.3%	
SELDOM	3	0.4%	
NEVER	0	0.0%	
DON’T KNOW	9	1.1%	
NOT STATED	0	0.0%	
GRAND TOTAL	854	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 121: ‘Q21 ‑ Frequency of availability of work instruments in French’
‘Work Instrument Users Only’
Q21 ‑ Frequency of availability of work instruments in ‘French’	TOTAL	
	No. of Responses	Percentage	
ALWAYS	404	47.3%	
OFTEN	184	21.5%	
SELDOM	73	8.5%	
NEVER	37	4.3%	
DON’T KNOW	156	18.3%	
NOT STATED	0	0.0%	
GRAND TOTAL	854	100.0%	

TABLE 122: ‘Q22 ‑ Satisfaction with availability of work instruments in either Official Language’ 
‘Work Instrument Users Only’
Q22 ‑ Satisfaction with availability of work instruments in either official language	TOTAL	
	No. of Responses	Percentage	
SATISFIED	774	90.6%	
DISSATISFIED ‑ PREFER MORE ENGLISH	2	0.2%	
DISSATISFIED ‑ PREFER MORE FRENCH	72	8.4%	
NOT STATED	6	0.7%	
GRAND TOTAL	854	100.0%	

TABLE 123: ‘Q23 ‑ Attendance at Professional Training Course in last two years’
Q23 ‑ During the last two years, have you attended a professional training course provided by your department/agency?	TOTAL	
	No. of Responses	Percentage	
YES	670	73.3%	
NO	240	26.3%	
NOT STATED	4	0.4%	
GRAND TOTAL	914	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 124: ‘Q24 ‑ Frequency of availability of Professional Training Courses in English’
‘Training attendees in last 2 years only’
Q2 ‑ Frequency of availability of professional training courses in ‘English’	TOTAL	
	No. of Responses	Percentage	
ALWAYS	600	89.6%	
OFTEN	32	4.8%	
SELDOM	3	0.4%	
NEVER	1	0.1%	
DON’T KNOW	34	5.1%	
NOT STATED	0	0.0%	
GRAND TOTAL	670	100.0%	

TABLE 125: ‘Q25 ‑ Frequency of availability of Professional Training Courses in French’
‘Training attendees in last 2 years only’
Q25 ‑ Frequency of availability of professional training courses in ‘French’	TOTAL	
	No. of Responses	Percentage	
ALWAYS	92	13.7%	
OFTEN	96	14.3%	
SELDOM	142	21.2%	
NEVER	93	13.9%	
DON’T KNOW	247	36.9%	
NOT STATED	0	0.0%	
GRAND TOTAL	670	100.0%	

TABLE 126: ‘Q26 ‑ Satisfaction: availability of Professional Training Courses in either Official Language ‑ ‘Training attendees in last 2 years only’
Q26 ‑ Satisfaction with availability of professional training in either official language	TOTAL	
	No. of Responses	Percentage	
SATISFIED	580	86.6%	
DISSATISFIED ‑ PREFER MORE ENGLISH	5	0.7%	
DISSATISFIED ‑ PREFER MORE FRENCH	80	11.9%	
NOT STATED	5	0.7%	
GRAND TOTAL	670	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 127: ‘Q27 ‑ Official Language used in communicating with immediate supervisor’
Q2 ‑ Official language in communications with immediate supervisor	TOTAL	
	No. of Responses	Percentage	
English Only	602	65.9%	
Mostly English	133	14.6%	
French Only	14	1.5%	
Mostly French	32	3.5%	
English & French Equally	123	13.5%	
Not Stated	10	1.1%	
GRAND TOTAL	914	100.0%	

TABLE 128: ‘Q28 ‑ Satisfaction with communication with immediate supervisor in either Official Language’
Q28 ‑ Satisfaction with communication with immediate supervisor in either official language	TOTAL	
	No. of Responses	Percentage	
SATISFIED	819	89.6%	
DISSATISFIED ‑ PREFER MORE ENGLISH	5	0.5%	
DISSATISFIED ‑ PREFER MORE FRENCH	73	8.0%	
NOT STATED	17	1.9%	
GRAND TOTAL	914	100.0%	

TABLE 129: ‘Q29 ‑ Comments’
Q29 ‑ Comments	TOTAL	
	No. of Responses	Percentage	
Yes	260	28.4%	
No	654	71.6%	
GRAND TOTAL	914	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

Appendix IV 
Tabulations of Percentages of Response Frequencies
by First Official Language

Table 201: ‘Q1 ‑ Name of Department/Agency’ by ‘Q2 ‑ First Official Language

Q1: DEPTCODE	Q2: First Official Language	Total
Number of Responses	
TOTAL	
	ENGLISH	FRENCH			
	n	%	n	%			
 AGR	0	0.0%	10	100.0%	10	1.1%	
 DFO	9	100.0%	0	0.0%	9	1.0%	
 DND	8	72.7%	3	27.3%	11	1.2%	
 DUS	1	12.5%	7	87.5%	8	0.9%	
 DVA	2	28.6%	5	71.4%	7	0.8%	
 IAN	6	100.0%	0	0.0%	6	0.7%	
 IMC	4	80.0%	1	20.0%	5	0.5%	
 MOT	6	66.7%	3	33.3%	9	1.0%	
 NAR	280	55.1%	228	44.9%	508	55.6%	
 NHW	5	71.4%	2	28.6%	7	0.8%	
 PCH	15	60.0%	10	40.0%	25	2.7%	
 REH	69	38.8%	109	61.2%	178	19.5%	
 RSN	48	87.3%	7	12.7%	55	6.0%	
 STC	3	27.3%	8	72.7%	11	1.2%	
 SVC	7	63.6%	4	36.4%	11	1.2%	
 OTHER DEPT	6	66.7%	3	33.3%	9	1.0%	
 NOT STATED	25	55.6%	20	44.4%	45	4.9%	
 TOTAL	494	54.0%	420	46.0%	914	100.0%	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 202: Count of Question 2 ‑ First Official Language
Q2: First Official
Language	No. of
Responses	Percentage	
ENGLISH	494	54.0%	
FRENCH	420	46.0%	
Total	914	100.0%	

TABLE 203: ‘Q3 ‑ Fluency in speaking English’ by ‘Q2 ‑ First Official Language’ ‑ All Respondents
Q3: Fluency in
Speaking ‘French’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
FLUENTLY	98.0%	484	90.0%	378	94.3%	862	
RELATIVELY FLUENTLY	1.6%	8	9.5%	40	5.3%	48	
WITH DIFFICULTY	0.2%	1	0.5%	2	0.3%	3	
NOT AT ALL	0.2%	1	0.0%	0	0.1%	1	
TOTAL RESPONSES	100.0%	494	100.0%	420	100.0%	914	
NOT STATED	0	0	0	
GRAND TOTAL	494	420	914	

TABLE 204: ‘Q4 ‑ Fluency in speaking French’ by ‘Q2 ‑ First Official Language’ ‑ All Respondents
Q4: Fluency in
Speaking ‘French’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
FLUENTLY	14.67%	71	92.6%	387	50.8%	458	
RELATIVELY FLUENTLY	15.70%	76	7.2%	30	11.8%	106	
WITH DIFFICULTY	26.86%	130	0.2%	1	14.5%	131	
NOT AT ALL	42.77%	207	0.0%	0	22.9%	207	
TOTAL RESPONSES	100.00%	484	100.0%	418	100.0%	902	
NOT STATED	10	2	12	
GRAND TOTAL	494	420	914	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 204A: Fluency in speaking the Official Languages by first Official Language
‘Respondents in Bilingual Positions Only’

SPEAKING FLUENCY	FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH	TOTAL
SPEAK
ENGLISH	TOTAL
SPEAK
FRENCH	
	SPEAK
ENGLISH	SPEAK
FRENCH	SPEAK
ENGLISH	SPEAK
FRENCH			
FLUENTLY	98.0%	54.1%	92.4%	93.0%	93.8%	83.4%	
RELATIVELY FLUENTLY	2.0%	36.7%	7.3%	7.0%	6.0%	14.4%	
WITH DIFFICULTY	0.0%	8.2%	0.3%	0.0%	0.2%	2.0%	
NOT AT ALL	0.0%	1.0%	0.0%	0.0%	0.0%	0.3%	
TOTAL		%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	
TOTAL	RESPONSES	100	98	301	299	401	397	
NOT STATED	0	2	0	2	0	4	
GRAND TOTAL	100	100	301	301	401	401	

TABLE 205: ‘Q5 ‑ Language requirements of position’ by ‘Q2: First Official Language’
Q5: Position Language Requirements	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
BILINGUAL	20.5%	100	71.7%	301	44.2%	401	
ENGLISH‑ESSENTIAL	70.1%	342	23.8%	100	48.7%	442	
FRENCH‑ESSENTIAL	0.2%	1	0.5%	2	0.3%	3	
EITHER ENGLISH or FRENCH	7.2%	35	2.1%	9	4.8%	44	
DON’T KNOW	2.0%	10	1.9%	8	2.0%	18	
TOTAL RESPONSES	100.0%	488	100.0%	420	100.0%	908	
NOT STATED	6	0	6	
GRAND TOTAL	494	420	914	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

Table 206: ‘Q6 ‑ Reason for bilingual position’ by ‘Q2 ‑ First Official Language’
Q6 ‑ reason for bilingual position	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	

RESPONSE CODE**	ENGLISH	FRENCH		
	%	n	%	n	%	n	
1	42.9%	42	49.2%	147	47.6%	189	
2	3.1%	3	6.4%	19	5.5%	22	
3	0.0%	0	1.3%	4	1.0%	4	
4	0.0%	0	1.0%	3	0.8%	3	
1,2	28.6%	28	25.1%	75	25.9%	103	
1,3	4.1%	4	2.7%	8	3.0%	12	
1,4	1.0%	1	0.3%	1	0.5%	2	
2,3	6.1%	6	2.7%	8	3.5%	14	
1,2,3	13.3%	13	8.0%	24	9.3%	37	
1,2,4	0.0%	0	1.7%	5	1.3%	5	
2,3,4	0.0%	0	0.3%	1	0.3%	1	
1,2,3,4	1.0%	1	1.3%	4	1.3%	5	
TOTAL RESPONSES	100.0%	98	100.0%	299	100.0%	397	
NOT STATED	2	2	4	
GRAND TOTAL	100	301	401	

** Question 6: CODE	RESPONSE	
0	NOT STATED	
1	SERVICES TO THE PUBLIC	
2	INTERNAL SERVICES TO OTHER EMPLOYEES	
3	SUPERVISION	
4	OTHER	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

Table 207: ‘Q7 ‑ Informed of rights/obligations’ by ‘Q2 ‑ First Official Language’
Q7: informed of rights....	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
YES	72.4%	349	71.1%	290	71.8%	639	
NO	11.4%	55	15.4%	63	13.3%	118	
DON’T KNOW	16.2%	78	13.5%	55	14.9%	133	
TOTAL RESPONSES	100.0%	482	100.0%	408	100.0%	890	
NOT STATED	12	12	24	
GRAND TOTAL	494	420	914	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 208: ‘Q8 ‑ Official Language used in carrying out duties’ by ‘Q2 ‑ First Official Language’ 
‘All Respondents’
Q8 ‑ Official Language used in carrying out duties	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ENGLISH ONLY	64.6%	318	5.0%	21	37.2%	339	
MOSTLY ENGLISH	27.6%	136	47.0%	197	36.6%	333	
FRENCH ONLY	0.0%	0	0.0%	0	0.0%	0	
MOSTLY FRENCH	0.2%	1	2.6%	11	1.3%	12	
ENGLISH & FRENCH EQUALLY	7.5%	37	45.3%	190	24.9%	227	
TOTAL RESPONSES	100.0%	492	100.0%	419	100.0%	911	
NOT STATED	2	1	3	
GRAND TOTAL	494	420	914	

TABLE 208A: ‘Q8 ‑ Official Language used in carrying out duties’ by ‘Q2 ‑ First Official Language’ ‑ ‘Respondents in Bilingual Positions Only’
Q8 ‑ Official Language used in carrying out duties	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
English Only	5.0%	5	0.7%	2	1.7%	7	
Mostly English	67.0%	67	48.5%	146	53.1%	213	
French Only	0.0%	0	0.0%	0	0.0%	0	
Mostly French	0.0%	0	1.7%	5	1.2%	5	
English & French Equally	28.0%	28	49.2%	148	43.9%	176	
TOTAL RESPONSES	100.0%	100	100.0%	301	100.0%	401	
NOT STATED	0	0	0	
GRAND TOTAL	100	301	401	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 209: ‘Q9 ‑ Satisfaction with opportunity to work in Official Language of choice’
by ‘Q2 ‑ First Official Language’
Q9 ‑ Satisfaction with opportunity to work in official language of choice	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	95.5%	468	84.1%	349	90.3%	817	
DISSATISFIED ‑ PREFER MORE ENGLISH	2.0%	10	0.0%	0	1.1%	10	
DISSATISFIED ‑ PREFER MORE FRENCH	2.4%	12	15.9%	66	8.6%	78	
TOTAL RESPONSES	100.0%	490	100.0%	415	100.0%	905	
NOT STATED	4	5	9	
GRAND TOTAL	494	420	914	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 210: ‘Q10 ‑ Percentage of time each Official Language is spoken at internal staff meetings’ by ‘Q2 ‑ First Official Language’
Q10 ‑ percentage of time each official language is spoken at internal staff  meetings	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ENGLISH ‑ 0%	FRENCH ‑ 100%	0.0%	0	1.7%	7	0.8%	7	
ENGLISH ‑ 1% to 4%	FRENCH ‑ 96% to 99%	0.0%	0	0.0%	0	0.0%	0	
ENGLISH ‑ 5%	FRENCH ‑ 95%	0.0%	0	0.0%	0	0.0%	0	
ENGLISH ‑ 10%	FRENCH ‑ 90%	0.0%	0	1.0%	4	0.4%	4	
ENGLISH ‑ 15%	FRENCH ‑ 85%	0.0%	0	0.0%	0	0.0%	0	
ENGLISH ‑ 20%	FRENCH ‑ 80%	0.0%	0	1.0%	4	0.4%	4	
ENGLISH ‑ 25%	FRENCH ‑ 75%	0.0%	0	0.0%	0	0.0%	0	
ENGLISH ‑ 30%	FRENCH ‑ 70%	0.0%	0	0.5%	2	0.2%	2	
ENGLISH ‑ 35%	FRENCH ‑ 65%	0.0%	0	0.0%	0	0.0%	0	
ENGLISH ‑ 40%	FRENCH ‑ 60%	0.0%	0	0.5%	2	0.2%	2	
ENGLISH ‑ 45%	FRENCH ‑ 55%	0.0%	0	0.0%	0	0.0%	0	
ENGLISH ‑ 50%	FRENCH ‑ 50%	1.0%	5	2.7%	11	1.8%	16	
ENGLISH ‑ 55%	FRENCH ‑ 45%	0.0%	0	0.0%	0	0.0%	0	
ENGLISH ‑ 60%	FRENCH ‑ 40%	0.2%	1	0.5%	2	0.3%	3	
ENGLISH ‑ 65%	FRENCH ‑ 35%	0.0%	0	0.2%	1	0.1%	1	
ENGLISH ‑ 70%	FRENCH ‑ 30%	0.4%	2	1.4%	6	0.9%	8	
ENGLISH ‑ 75%	FRENCH ‑ 25%	0.0%	0	1.9%	8	0.9%	8	
ENGLISH ‑ 80%	FRENCH ‑ 20%	2.9%	14	3.9%	16	3.3%	30	
ENGLISH ‑ 85%	FRENCH ‑ 15%	0.4%	2	0.2%	1	0.3%	3	
ENGLISH ‑ 90%	FRENCH ‑ 10%	4.3%	21	7.2%	30	5.7%	51	
ENGLISH ‑ 95%	FRENCH ‑ 5%	4.5%	22	4.3%	18	4.4%	40	
ENGLISH ‑ 96% to 99%	FRENCH ‑ 1% to 4%	5.3%	26	6.3%	26	5.8%	52	
ENGLISH ‑ 100%	FRENCH ‑ 0%	80.9%	394	66.7%	276	74.4%	670	
TOTAL	100.0%	487	100.0%	414	100.0%	901	
NOT STATED	7	6	13	
GRAND TOTAL	494	420	914	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 211: ‘Q11 ‑ Satisfaction with use of English & French at meetings’ 
by ‘Q2 ‑ First Official Language’
Q11 ‑ Satisfaction with use of English & French at meetings	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	94.1%	459	73.9%	305	84.8%	764	
DISSATISFIED ‑ PREFER MORE ENGLISH	3.1%	15	0.2%	1	1.8%	16	
DISSATISFIED ‑ PREFER MORE FRENCH	2.9%	14	25.9%	107	13.4%	121	
TOTAL RESPONSES	100.0%	488	100.0%	413	100.0%	901	
NOT STATED	6	7	13	
GRAND TOTAL	494	420	914	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 212: ‘Q12 ‑ Frequency of provision of internal services in English’ 
by ‘Q2 ‑ First Official Language’ ‑ ‘Internal Service Users only’
Q12 ‑ Frequency of provision of internal services in ‘English’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	81.5%	396	47.9%	194	66.2%	590	
OFTEN	11.7%	57	36.8%	149	23.1%	206	
SELDOM	1.4%	7	4.9%	20	3.0%	27	
NEVER	0.0%	0	1.0%	4	0.4%	4	
DON’T KNOW	5.4%	26	9.4%	38	7.2%	64	
TOTAL RESPONSES	100.0%	486	100.0%	405	100.0%	891	
NOT STATED	1	0	1	
GRAND TOTAL	487	405	892	

TABLE 213: ‘Q13 ‑ Frequency of provision of internal services in French’ 
by ‘Q2 ‑ First Official Language’ ‑ ‘Internal Service Users only’
Q13 ‑ Frequency of provision of internal services in ‘French’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	21.6%	105	18.5%	75	20.2%	180	
OFTEN	13.4%	65	29.1%	118	20.5%	183	
SELDOM	11.7%	57	31.6%	128	20.8%	185	
NEVER	15.8%	77	6.4%	26	11.6%	103	
DON’T KNOW	37.4%	182	14.3%	58	26.9%	240	
TOTAL RESPONSES	100.0%	486	100.0%	405	100.0%	891	
NOT STATED	1	0	1	
GRAND TOTAL	487	405	892	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 214: ‘Q14 ‑ Satisfaction with provision of internal services in either Official Language’ 
by ‘Q2 ‑ First Official Language’ ‑ ‘Internal Service Users Only’
Q14 ‑ Satisfaction with provision of internal services in either official language	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
SATISFIED	96.9%	466	84.0%	335	91.0%	801	
DISSATISFIED ‑ PREFER MORE ENGLISH	1.2%	6	0.5%	2	0.9%	8	
DISSATISFIED ‑ PREFER MORE FRENCH	1.9%	9	15.5%	62	8.1%	71	
TOTAL RESPONSES	100.0%	481	100.0%	399	100.0%	880	
NOT STATED	6	6	12	
GRAND TOTAL	487	405	892	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 215: ‘Q15 ‑ Use Computer Programs’ by ‘Q2 ‑ First Official Language’
Q15 ‑ Do you use computer programs at work?	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
YES	84.2%	415	79.5%	333	82.0%	748	
NO	15.8%	78	20.5%	86	18.0%	164	
TOTAL RESPONSES	100.0%	493	100.0%	419	100.0%	912	
NOT STATED	1	1	2	
GRAND TOTAL	494	420	914	

TABLE 216: ‘Q16 ‑ Frequency of availability of Computer Programs in English’ by ‘Q2 ‑
First Official Language’ ‑ Computer Program Users Only
Q16 ‑ Frequency of availability of computer programs in ‘English’	Q2: FIRST OFFICIAL LANGUAGE	TOTAL	
	ENGLISH	FRENCH		
	%	n	%	n	%	n	
ALWAYS	98.1%	406	90.7%	302	94.8%	708	
OFTEN	1.2%	5	8.4%	28	4.4%	33	
SELDOM	0.0%	0	0.0%	0	0.0%	0	
NEVER	0.0%	0	0.0%	0	0.0%	0	
DON’T KNOW	0.7%	3	0.9%	3	0.8%	6	
TOTAL RESPONSES	100.0%	414	100.0%	333	100.0%	747	
NOT STATED	1	0	1	
GRAND TOTAL	415	333	748	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 217: ‘Q17 ‑ Frequency of availability of Computer Programs in French’ 
by ‘Q2 ‑ First Official Language’ ‑ Computer Program Users Only
Q17 ‑ Frequency of availability of computer programs in ‘French’	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	20.5%	85	17.7%	59	19.3%	144	
OFTEN	10.9%	45	18.0%	60	14.1%	105	
SELDOM	10.6%	44	27.9%	93	18.3%	137	
NEVER	8.7%	36	20.1%	67	13.8%	103	
DON’T KNOW	49.3%	204	16.2%	54	34.5%	258	
TOTAL RESPONSES	100.0%	414	100.0%	333	100.0%	747	
NOT STATED	1		0		1		
GRAND TOTAL	415		333		748		

TABLE 218: ‘Q18 ‑ Satisfaction with availability of Computer Programs in either Official Language’ by ‘Q2 ‑ First Official Language’ ‑ Computer Program Users Only
Q18 ‑ Satisfaction with availability of computer programs in either official language	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	95.4%	390	77.6%	256	87.4%	646	
DISSATISFIED ‑ PREFER MORE ENGLISH	1.2%	5	0.3%	1	0.8%	6	
DISSATISFIED ‑ PREFER MORE FRENCH	3.4%	14	22.1%	73	11.8%	87	
TOTAL RESPONSES	100.0%	409	100.0%	330	100.0%	739	
NOT STATED	7		4		11		
GRAND TOTAL	416		334		750		
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 219: ‘Q19 ‑ Use work instruments’ by ‘Q2 ‑ First Official Language’
Q19 ‑ Do you use work instruments in the course of your work?	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
YES	92.7%	456	95.2%	398	93.8%	854	
NO	7.3%	36	4.8%	20	6.2%	56	
TOTAL RESPONSES	100.0%	492	100.0%	418	100.0%	910	
NOT STATED	2		2		4		
GRAND TOTAL	494		420		914		

TABLE 220: ‘Q20 ‑ Frequency of availability of work instruments in English’ 
by ‘Q2 ‑ First Official Language’ ‑ Work Instrument Users Only
Q20 ‑ Frequency of availability of work instruments in ‘English’	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	97.6%	445	90.5%	360	94.3%	805	
OFTEN	2.0%	9	7.0%	28	4.3%	37	
SELDOM	0.0%	0	0.8%	3	0.4%	3	
NEVER	0.0%	0	0.0%	0	0.0%	0	
DON’T KNOW	0.4%	2	1.8%	7	1.1%	9	
TOTAL RESPONSES	100.0%	456	100.0%	398	100.0%	854	
NOT STATED	0		0		0		
GRAND TOTAL	456		398		854		
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 221: ‘Q21 ‑ Frequency of availability of work instruments in French’ 
by ‘Q2 ‑ First Official Language’ ‑ Work Instrument Users Only
Q2 ‑‑ Frequency of availability of work instruments in ‘French’	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	48.9%	223	45.5%	181	47.3%	404	
OFTEN	15.8%	72	28.1%	112	21.5%	184	
SELDOM	2.9%	13	15.1%	60	8.5%	73	
NEVER	4.2%	19	4.5%	18	4.3%	37	
DON’T KNOW	28.3%	129	6.8%	27	18.3%	156	
TOTAL RESPONSES	100.0%	456	100.0%	398	100.0%	854	
NOT STATED	0		0		0		
GRAND TOTAL	456		398		854		

TABLE 222: ‘Q22 ‑ Satisfaction with availability of work instruments in either Official Language’
by ‘Q2 ‑ First Official Language’ ‑ Work Instrument Users Only
Q22 ‑ Satisfaction with availability of work instruments in either official language	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	96.9%	440	84.8%	334	91.3%	774	
DISSATISFIED ‑ PREFER MORE ENGLISH	0.4%	2	0.0%	0	0.2%	2	
DISSATISFIED ‑ PREFER MORE FRENCH	2.6%	12	15.2%	60	8.5%	72	
TOTAL RESPONSES	100.0%	454	100.0%	394	100.0%	848	
NOT STATED	2		4		6		
GRAND TOTAL	456		398		854		
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 223: ‘Q23 ‑ Attendance at professional Training Course in last two years’ 
by ‘Q2 ‑ First Official Language
Q23 ‑ During the last two years, have you attended a professional training course provided by your department/agency?	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
YES	72.7%	357	74.7%	313	73.6%	670	
NO	27.3%	134	25.3%	106	26.4%	240	
TOTAL	100.0%	491	100.0%	419	100.0%	910	
NOT STATED	3		1		12		
GRAND TOTAL	494		420		922		

TABLE 224: ‘Q24 ‑ Frequency of availability of professional Training Courses in English’ 
by ‘Q2 ‑ First Official Language’
Course attendees in last two years only
Q24 ‑ Frequency of availability of professional training courses in ‘English’	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	93.0%	332	85.6%	268	89.6%	600	
OFTEN	1.7%	6	8.3%	26	4.8%	32	
SELDOM	0.0%	0	1.0%	3	0.4%	3	
NEVER	0.0%	0	0.3%	1	0.1%	1	
DON’T KNOW	5.3%	19	4.8%	15	5.1%	34	
TOTAL RESPONSES	100.0%	357	100.0%	313	100.0%	670	
NOT STATED	0		0		0		
GRAND TOTAL	357		313		670		
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 225: ‘Q25 ‑ Frequency of availability of professional Training Courses in French’ 
by ‘Q2 ‑ First Official Language’
Course attendees in last two years only
Q25 ‑ Frequency of availability of professional training courses in ‘French’	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	15.4%	55	11.8%	37	13.7%	92	
OFTEN	12.0%	43	16.9%	53	14.3%	96	
SELDOM	7.8%	28	36.4%	114	21.2%	142	
NEVER	10.9%	39	17.3%	54	13.9%	93	
DON’T KNOW	53.8%	192	17.6%	55	36.9%	247	
TOTAL RESPONSES	100.0%	357	100.0%	313	100.0%	670	
NOT STATED	0		0		0		
GRAND TOTAL	357		313		670		

TABLE 226: ‘Q26 ‑ Satisfaction with availability of professional Training Courses in either Official Language’ by ‘Q2 ‑ First Official Language’ ‑
Course attendees in last two years only
Q26 ‑ Satisfaction with availability of professional training in either official language	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	96.9%	344	76.1%	236	87.2%	580	
DISSATISFIED ‑ PREFER MORE ENGLISH	0.8%	3	0.6%	2	0.8%	5	
DISSATISFIED ‑ PREFER MORE FRENCH	2.3%	8	23.2%	72	12.0%	80	
TOTAL RESPONSES	100.0%	355	100.0%	310	100.0%	665	
NOT STATED	2		3		5		
GRAND TOTAL	357		313		670		
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 227: ‘Q27 ‑ Official Language used in communicating with immediate supervisor’ 
by Q2 ‑ First Official Language’
Q27 ‑ Official language in communications with immediate supervisor	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
English Only	84.9%	417	44.8%	185	66.6%	602	
Mostly English	10.4%	51	19.9%	82	14.7%	133	
French Only	0.0%	0	3.4%	14	1.5%	14	
Mostly French	0.0%	0	7.7%	32	3.5%	32	
English & French Equally	4.7%	23	24.2%	100	13.6%	123	
TOTAL RESPONSES	100.0%	491	100.0%	413	100.0%	904	
Not Stated	3		7		10		
GRAND TOTAL	494		420		914		

TABLE 228: ‘Q28 ‑ Satisfaction with communication with immediate supervisor in either
Official Language’ by ‘Q2 ‑ First Official Language’
Q28 ‑ Satisfaction with communication with immediate supervisor in either official language	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	97.5%	473	84.0%	346	91.3%	819	
DISSATISFIED ‑ PREFER MORE ENGLISH	1.0%	5	0.0%	0	0.6%	5	
DISSATISFIED ‑ PREFER MORE FRENCH	1.4%	7	16.0%	66	8.1%	73	
TOTAL RESPONSES	100.0%	485	100.0%	412	100.0%	897	
NOT STATED	9		8		209		
GRAND TOTAL	494		420		1106		
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998

TABLE 229: ‘Q29 ‑ Comments’ by ‘Q2 ‑ First Official Language’
Q29 ‑ Comments	Q2: FIRST OFFICIAL LANGUAGE				TOTAL		
	ENGLISH		FRENCH				
	%	n	%	n	%	n	
Yes	29.6%	146	27.1%	114	28.4%	260	
No	70.4%	348	72.9%	306	71.6%	654	
TOTAL RESPONSES	100.0%	494	100.0%	420	100.0%	914	
Source:	Survey of Official Language use at work among Federal Government Employees in Northern Ontario ‑ 1998