Program and Administrative Services occupational group

Program and Administrative Services (PA)

Definition

Program and Administrative Services (PA) Group Definition

Pursuant to paragraph 11.1(1)(b) of the Financial Administration Act, the Treasury Board of Canada hereby provides notice that the definition of the Program and Administrative Services Group, effective March 18, 1999, as published in Part I of the Canada Gazette on March 27, 1999, is amended and replaced by the following definition, excluding positions allocated to the Border Services Group effective the classification conversion date of the Border Services Group, February 21, 2007.

The Program and Administrative Services Group comprises positions that are primarily involved in the planning, development, delivery or management of administrative and federal government policies, programs, services or other activities directed to the public or to the Public Service.

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the provision of administrative services, including adapting, modifying or devising methods and procedures, in support of Public Service policies, programs, services or other activities, such as those dealing with administrative, financial, human resources, purchasing, scientific or technical fields, including:
1. the operation, scheduling or controlling of the operations of electronic equipment used in the processing of data for the purpose of reporting, storing, extracting and comparing information or for solving formulated problems according to prescribed plans;
2. the operation, routine servicing and minor repair of a variety of cryptographic, facsimile, electronic mail and associated communications equipment in preparing, receiving, transmitting, and relaying messages; and the performance of related activities including recording receipt and dispatch times of traffic, priority allocation and distribution of message copies that require special knowledge of communication procedures, format, schedules, message traffic routes and equipment operation;
3. the operation of bookkeeping, calculating, duplicating and mailing service or microphotography equipment to post data, calculate, produce copy, white-prints, blueprints, and other printed materials, prepare mail or produce and process microfilm;
4. the collecting, recording, arranging, transmitting and processing of information, the filing and distribution of information holdings, and the direct application of rules and regulations;
5. the provision of secretarial, word-processing, stenographic and verbatim-recording services and the operation of related electronic equipment; and
6. the operation of micro-processor controlled telephone switching systems and peripheral equipment;
the planning, development, delivery or management of government policies, programs, services or other activities directed to the public or to the Public Service;
the planning, development, delivery or management of policies, programs, services or other activities in two or more administrative fields, such as finance, human resources or purchasing, directed to the Public Service;
the planning, development, delivery or management of government policies, programs, services or other activities dealing with the collection of taxes and other revenues from the public;
the planning, development and delivery of consumer product inspection programs;
the planning, development, delivery or management of the internal comprehensive audit of the operations of Public Service departments and agencies;
the planning, development, delivery or management of policies, programs, services or other activities dealing with the privacy of and access to information;
the research, analysis and provision of advice on employee compensation issues to managers, employees and their families or representatives;
the provision of advice, support, and training to users of electronic office equipment, both hardware and software;
the planning, development, delivery or management of policies, programs, services or other activities dealing with the management of property assets and facilities, information holdings or security services in support of the Public Service;
the research into public attitudes and perceptions and the analysis, development, recommendation and delivery of strategic communications plans and activities dealing with the explanation, promotion and publication of federal government programs, policies and services;
the planning, development, delivery or management of policies, programs, services or other activities dealing with the social development, settlement, adjustment and rehabilitation of groups, communities or individuals including the planning, development and delivery of welfare services;
the provision of advice on and the analysis, development and design of forms and forms systems;
the delivery of mediation or conciliation services dealing with disputes in collective bargaining and industrial relations within the jurisdiction of Part I of the Canada Labour Code; and
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group and those positions at the Canada Border Services Agency that are primarily involved in the planning, development, delivery, or management of the inspection and control of people and goods entering Canada.

Job Evaluation Standard

There is no job evaluation standard for the PA group. Please refer to the job evaluation standards for the following programs and services work:

Administrative Services (AS)
Communications (CM)
Clerical and Regulatory (CR)
Data Processing (DA)
Information Services (IS)
Office Equipment (OE)
Organization and Methods (OM) for forms only
Programme Administration (PM)
Secretarial, Stenographic, and Typing (ST)
Welfare Programmes (WP)

Qualification Standard

There is no qualification standard for the PA group. Please refer to the qualification standards for the following programs and services work:

Administrative Services (AS)
Communications (CM)
Clerical and Regulatory (CR)
Data Processing (DA)
Information Services (IS)
Office Equipment (OE)
Organization and Methods (OM) for forms only
Programme Administration (PM)
Secretarial, Stenographic, and Typing (ST)
Welfare Programmes (WP)

Administrative Services (AS)

Definition

Administrative Services (AS) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the planning, development, delivery or management of government policies, programs, services or other activities directed to the Public Service;
the planning, development, delivery or management of policies, programs, services or other activities in two or more administrative fields, such as finance, human resources or purchasing, directed to the Public Service;
the planning, development, delivery or management of the internal comprehensive audit of the operations of Public Service departments and agencies;
the research, analysis and provision of advice on employee compensation issues to managers, employees and their families or representatives;
the provision of advice, support, and training to users of electronic office equipment, both hardware and software;
the planning, development, delivery or management of policies, programs, services or other activities dealing with the management of property assets and facilities, information holdings or security services in support of the Public Service;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

Job Evaluation Standard

Administrative Services (AS) Job Evaluation Standard

You can obtain a copy of the AS Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Communications (CM)

Definition

Communications (CM) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the provision of administrative services, including adapting, modifying or devising methods and procedures, in support of Public Service policies, programs, services or other activities, such as those dealing with administrative, financial, human resources, purchasing, scientific or technical fields, including:
1. the operation, routine servicing and minor repair of a variety of cryptographic, facsimile, electronic mail and associated communications equipment in preparing, receiving, transmitting, and relaying messages; and the performance of related activities including recording receipt and dispatch times of traffic, priority allocation and distribution of message copies that require special knowledge of communication procedures, format, schedules, message traffic routes and equipment operation;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

Job Evaluation Standard

Communications (CM) Job Evaluation Standard

You can obtain a copy of the CM Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Clerical and Regulatory (CR)

Definition

Clerical and Regulatory (CR) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the provision of administrative services, including adapting, modifying or devising methods and procedures, in support of Public Service policies, programs, services or other activities, such as those dealing with administrative, financial, human resources, purchasing, scientific or technical fields, including:
1. the collecting, recording, arranging, transmitting and processing of information, the filing and distribution of information holdings, and the direct application of rules and regulations;
2. the operation of micro-processor controlled telephone switching systems and peripheral equipment;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

Job Evaluation Standard

Clerical and Regulatory (CR) Job Evaluation Standard

You can obtain a copy of the CR Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Data Processing (DA)

Definition

Data Processing (DA) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the provision of administrative services, including adapting, modifying or devising methods and procedures, in support of Public Service policies, programs, services or other activities, such as those dealing with administrative, financial, human resources, purchasing, scientific or technical fields, including:
1. the operation, scheduling or controlling of the operations of electronic equipment used in the processing of data for the purpose of reporting, storing, extracting and comparing information or for solving formulated problems according to prescribed plans;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

DA-CON

Data Processing – Data Conversion (DA-CON) Sub-group Definition

The performance or supervision of duties requiring the operation of electro-mechanical data conversion equipment or the operation and control of electronic data conversion stations or systems for the purpose of transferring data from source documents to forms suitable for computer, or auxiliary equipment, processing.

Inclusions

Positions included in this sub-group are those in which one or more of the following duties is of primary importance:

the operation of numeric and alpha-numeric key-punch equipment to record or verify data on cards;
the operation of alpha-numeric key-to-tape equipment to record or verify data on magnetic tape via a magnetic disc or drum;
the operation of direct data entry equipment to transfer data directly to computer;
the operation of keying equipment for the purpose of converting data processing by an Optical Character Reader;
the development and implementation of instruction for training data conversion staff to perform their duties;
the supervision of any of the above duties.

Exclusions

Positions excluded from this sub-group are those allocated to the Data Production Sub-group.

DA-PRO

Data Processing – Data Production (DA-PRO) Sub-group Definition

The performance or supervision of duties requiring operation and control of electronic computers, peripheral, unit record and auxiliary equipment, and the scheduling of the operation of such machines, which are used for the purpose of reporting, storing, retrieving and comparing data and solving problems.

Inclusions

Positions included in this sub-group are those in which one or more of the following duties is of primary importance:

the operation of electronic computer consoles and peripheral unit record and auxiliary equipment;
the planning and scheduling of computer, unit record and auxiliary equipment operations;
the development and application of procedures for processing and validating data;
the development of instruction for training data production staff to perform their duties;
the supervision of any of the above duties.

Exclusions

Excluded from this sub-group are positions in which the duties are those included in the Data Conversion Sub-group.

Job Evaluation Standard

Data Processing (DA) Job Evaluation Standard

You can obtain a copy of the DA Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Information Services (IS)

Definition

Information Services (IS) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the research into public attitudes and perceptions and the analysis, development, recommendation and delivery of strategic communications plans and activities dealing with the explanation, promotion and publication of federal government programs, policies and services;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

Job Evaluation Standard

Information Services (IS) Job Evaluation Standard

You can obtain a copy of the IS Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Office Equipment (OE)

Definition

Office Equipment (OE) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the provision of administrative services, including adapting, modifying or devising methods and procedures, in support of Public Service policies, programs, services or other activities, such as those dealing with administrative, financial, human resources, purchasing, scientific or technical fields, including:
1. the operation of bookkeeping, calculating, duplicating and mailing service or microphotography equipment to post data, calculate, produce copy, white-prints, blueprints, and other printed materials, prepare mail or produce and process microfilm;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

OE-BEO

Office Equipment – Bookkeeping Equipment Operator (OE-BEO) Sub-group Definition

The primary duties of positions in this sub-group are to operate one or more types of keyboard bookkeeping machines. A number of clerical duties, such as sorting and filing documents, or typing headings on ledger cards, may be performed as minor functions.

OE-CEO

Office Equipment – Calculating Equipment Operator (OE-CEO) Sub-group Definition

The primary duties of positions in this sub-group are to make computations by use of keyboard calculating machines. A number of clerical duties, such as sorting and checking documents, may be performed.

OE-DEO

Office Equipment – Duplicating Equipment Operator (OE-DEO) Sub-group Definition

The primary duties of positions in this sub-group are to operate one or more types of direct, offset, photographic-process and other copying machines for reproduction of copy, keep record of paper usage and other supplies, and to carry out maintenance as required. A number of clerical duties, such as sorting and filing documents or preparing mail, may be performed as minor functions.

OE-MEO

Office Equipment – Microphotography Equipment Operator (OE-MEO) Sub-group Definition

The primary duties of positions in this sub-group are to operate or supervise the operation of microphotography equipment used to reproduce and process information to microfilm. Such duties include the operation of microphotographic cameras, film processors, reproducers, precision enlargers and film inspection equipment as well as the splicing, cutting, indexing, mounting and recording of microfilm.

OE-MSE

Office Equipment – Mailing Service Equipment Operator (OE-MSE) Sub-group Definition

The primary duties of positions in this sub-group are to operate or set up and operate one or more types of machines used in the processing of printed material received for internal distribution or prepared for onward transmission.

Mailing Service equipment includes machines required for, plate embossing, heat transfer, addressing, inserting, fording, collating, cheque writing and addressing, counting, bursting, slitting, trimming and such other machines that are used in a volume mailing service operation.

A number of secondary duties such as sorting mail, registering documents, tabbing, filing and checking addressograph plates may also be assigned to positions in this sub-group.

Note: The term “Mailing-Service” is applied to this sub-group because it is descriptive of the functions performed and of the departmental units that provide them. It is not meant to apply exclusively to the processing of printed material received from or transmitted by the postal service.

Job Evaluation Standard

Office Equipment (OE) Job Evaluation Standard

You can obtain a copy of the OE Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Organization and Methods (OM) (forms design)

Definition

Organization and Methods (OM) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the provision of advice on and the analysis, development and design of forms and forms systems;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

Job Evaluation Standard

Organization and Methods (OM) Job Evaluation Standard

You can obtain a copy of the OM Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Programme Administration (PM)

Definition

Programme Administration (PM) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the planning, development, delivery or management of government policies, programs, services or other activities directed to the public;
the planning, development, delivery or management of government policies, programs, services or other activities dealing with the collection of taxes and other revenues from the public;
the planning, development and delivery of consumer product inspection programs;
the planning, development, delivery or management of policies, programs, services or other activities dealing with the privacy of and access to information;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

PM-MCO

Programme Administration – Negotiation, Mediation and Conciliation Officer (PM-MCO) Sub-group Definition

Inclusions

Positions included in this sub-group are those in which the incumbents:

provide conciliation and mediation services with regard to collective bargaining and industrial relations disputes pursuant to the Canada Labour Code; or
negotiate collective agreements with bargaining agents in the core public administration on behalf of the Treasury Board, as the employer, pursuant to the Public Service Labour Relations Act.

Exclusions

Positions excluded from this sub-group are those in which any of the following are of primary importance:

the provision of industrial relations or labour relations services other than negotiation, mediation or conciliation;
the provision of arbitration services; or
the provision of technical or other support services in support of negotiation, mediation or conciliation functions.

Job Evaluation Standard

Programme Administration (PM) Job Evaluation Standard

You can obtain a copy of the PM Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Secretarial, Stenographic, Typing (ST)

Definition

Secretarial, Stenographic, Typing (ST) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the provision of administrative services, including adapting, modifying or devising methods and procedures, in support of Public Service policies, programs, services or other activities, such as those dealing with administrative, financial, human resources, purchasing, scientific or technical fields, including:
1. the provision of secretarial, word-processing, stenographic and verbatim-recording services and the operation of related electronic equipment; and
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

ST-COR

Secretarial, Stenographic, Typing – Court Reporter (ST-COR) Sub-group Definition

The primary duties of positions in this sub-group are to record verbatim in shorthand or by machine, proceedings of meetings, conferences, boards of inquiry, commissions or courts of law. The proceedings may take place under difficult conditions and require the recording of testimony given indistinctly and under stress. The reproduction and certification of an accurate and complete record of the proceedings and the performance of other clerical and administrative support duties are also required.

ST-OCE

Secretarial, Stenographic, Typing – Office Composing Equipment (ST-OCE) Sub-group Definition

The primary duties of positions in this sub-group are to operate one or more types of proportional spacing or changeable font or other modified or automatic typing machines equipped to utilize the capabilities of a magnetic or paper tape medium, magnetic-cards, or computer for storage, retrieval and revision of information. A number of clerical functions, such as checking and stripping copy, filing and maintaining records may be performed as additional duties.

ST-SCY

Secretarial, Stenographic, Typing – Secretary (ST-SCY) Sub-group Definition

The primary duty of positions in this sub-group is to provide secretarial assistance to one or more individuals by performing a variety of administrative support functions.

Inclusions

Included in this sub-group are positions which have primary responsibility for a majority of the following:

taking and transcribing dictation or typing from voice recordings and manuscripts;
receiving and distributing incoming mail;
composing replies and reviewing outgoing correspondence;
maintaining files, records and reference material;
liaising on behalf of the individual(s) with others, both inside and outside the organization, to provide and obtain information;
arranging appointments, meetings and conferences;
making travel arrangements and completing associated accounting records;
performing simple research or analyzing basic data not requiring expertise;
providing receptionist services;
supervising support staff.

Exclusions

Excluded from this sub-group are positions in which:

the primary function is the operation of a typewriter or the taking and transcribing of dictation;
the primary function is the operation of proportional spacing, changeable font or other modified or automatic typing machines;
the primary function is the verbatim recording of proceedings of courts, conferences and meetings.

ST-STN

Secretarial, Stenographic, Typing – Stenographer (ST-STN) Sub-group Definition

The primary duties of positions in this sub-group are to take dictation and transcribe correspondence, reports and other matter from shorthand notes and voice recordings. A number of clerical functions, such as filing, receiving visitors, answering telephone enquiries and record keeping may be performed as additional duties.

ST-TYP

Secretarial, Stenographic, Typing – Typist (ST-TYP) Sub-group Definition

The primary duties of positions in this sub-group are to type material from manuscript, typed or printed copy, or voice recordings, on paper, card stock and duplicating media. A number of clerical functions such as filing, receiving visitors, answering telephone enquiries and record keeping may be performed as additional duties.

Job Evaluation Standard

Secretarial, Stenographic, Typing (ST) Job Evaluation Standard

You can obtain a copy of the ST Job Evaluation Standard through the job evaluation standards on GCintranet (only available on the Government of Canada network) or by contacting TBS Public Enquiries.

Welfare Programs (WP)

Definition

Welfare Programs (WP) Definition Excerpt of full PA Definition

Inclusions

Notwithstanding the generality of the foregoing, for greater certainty, it includes positions that have, as their primary purpose, responsibility for one or more of the following activities:

the planning, development, delivery or management of policies, programs, services or other activities dealing with the social development, settlement, adjustment and rehabilitation of groups, communities or individuals including the planning, development and delivery of welfare services;
the leadership of any of the above activities.

Exclusions

Positions excluded from the Program and Administrative Services Group are those whose primary purpose is included in the definition of any other group.

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Date modified:: 2023-10-30