2018 Public Service Employee Survey Results for Privy Council Office by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 32 14 4 0 0 0 82 4 22
2018 Non-shift worker 29 43 11 12 4 0 2 73 16 617
2017 Shift worker 45 29 11 9 6 0 0 74 15 38
2017 Non-shift worker 32 37 14 11 4 0 1 70 16 669
2014 Shift worker 42 38 10 9 0 0 0 80 9 39
2014 Non-shift worker 33 42 11 9 4 0 1 75 14 592
2011 Shift worker 28 48 10 12 2 0 0 76 14 49
2011 Non-shift worker 31 42 13 9 3 1 2 75 12 635
2008 Shift worker 41 34 15 2 7 0 0 76 10 41
2008 Non-shift worker 35 38 13 9 5 0 2 74 13 437

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 35 15 0 6 0 0 80 6 22
2018 Non-shift worker 53 34 6 5 1 0 0 88 6 614
2017 Shift worker 31 41 22 2 2 0 2 73 5 38
2017 Non-shift worker 51 36 6 5 1 0 0 87 6 669
2014 Shift worker 48 30 11 10 2 0 0 78 12 39
2014 Non-shift worker 47 34 9 5 3 0 0 82 9 591
2011 Shift worker 40 32 17 9 2 0 0 72 11 49
2011 Non-shift worker 53 30 8 5 4 0 0 83 9 637
2008 Shift worker 34 51 10 2 0 0 2 88 3 41
2008 Non-shift worker 47 36 8 6 3 0 0 84 9 439

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 41 6 6 0 0 0 89 6 22
2018 Non-shift worker 57 33 5 4 1 0 0 90 4 609
2017 Shift worker 38 36 20 5 0 0 2 75 5 37
2017 Non-shift worker 56 34 4 4 1 0 0 90 5 669
2014 Shift worker 58 22 15 2 2 0 0 80 4 39
2014 Non-shift worker 55 31 7 5 3 0 0 86 7 592
2011 Shift worker 31 41 17 8 3 0 0 72 11 49
2011 Non-shift worker 55 31 6 4 4 0 0 86 8 637
2008 Shift worker 32 51 12 5 0 0 0 83 5 41
2008 Non-shift worker 50 38 5 4 3 0 0 88 7 437

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 39 20 0 0 0 0 80 0 22
2018 Non-shift worker 44 31 9 11 5 0 0 75 16 616
2017 Shift worker 49 34 9 2 2 2 2 87 4 38
2017 Non-shift worker 38 33 9 13 6 0 0 72 19 669
2014 Shift worker 40 37 21 2 0 0 0 77 2 39
2014 Non-shift worker 36 34 12 11 5 1 0 72 16 592
2011 Shift worker 33 30 19 10 5 2 0 65 15 49
2011 Non-shift worker 40 33 10 10 5 1 1 74 15 637

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 51 10 0 0 0 0 90 0 22
2018 Non-shift worker 45 40 8 6 1 0 0 85 7 613
2017 Shift worker 37 49 12 2 0 0 0 86 2 38
2017 Non-shift worker 47 39 7 4 2 0 0 86 6 669
2014 Shift worker 47 31 14 7 2 0 0 77 9 39
2014 Non-shift worker 43 39 7 7 3 0 0 82 10 592
2011 Shift worker 38 40 16 2 4 0 0 79 6 48
2011 Non-shift worker 45 36 9 5 4 0 0 82 9 634
2008 Shift worker 44 39 15 2 0 0 0 83 2 41
2008 Non-shift worker 41 40 8 6 5 0 0 81 11 439

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 24 6 4 6 0 0 85 9 22
2018 Non-shift worker 37 37 12 9 5 0 0 75 14 616
2017 Shift worker 29 38 24 0 4 0 5 70 4 38
2017 Non-shift worker 40 35 11 9 5 0 0 75 14 669
2014 Shift worker 42 33 15 7 4 0 0 74 11 39
2014 Non-shift worker 33 37 13 10 6 0 0 70 16 592
2011 Shift worker 29 45 13 9 4 0 0 74 13 49
2011 Non-shift worker 30 40 13 11 6 0 0 70 17 638

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 21 10 6 0 0 0 85 6 22
2018 Non-shift worker 34 42 11 8 4 0 0 76 13 616
2017 Shift worker 28 57 9 4 2 0 0 85 6 38
2017 Non-shift worker 32 43 11 9 4 0 0 75 14 669

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 34 0 0 0 0 0 100 0 22
2018 Non-shift worker 59 32 5 3 1 0 0 91 4 617
2017 Shift worker 50 44 7 0 0 0 0 93 0 38
2017 Non-shift worker 53 35 6 3 2 0 0 89 5 668
2014 Shift worker 53 37 9 2 0 0 0 89 2 38
2014 Non-shift worker 55 32 8 3 2 0 0 86 5 592
2011 Shift worker 40 38 18 5 0 0 0 78 5 49
2011 Non-shift worker 52 32 9 3 3 0 0 85 6 637
2008 Shift worker 51 34 10 5 0 0 0 85 5 41
2008 Non-shift worker 53 35 5 4 2 0 0 88 6 438

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 30 11 4 0 0 0 85 4 22
2018 Non-shift worker 41 38 10 8 3 0 0 79 11 615
2017 Shift worker 28 55 13 2 2 0 0 83 4 38
2017 Non-shift worker 44 35 9 6 5 0 0 80 11 665

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 33 6 0 0 0 0 94 0 22
2018 Non-shift worker 62 29 6 2 1 0 0 91 3 617
2017 Shift worker 41 49 10 0 0 0 0 90 0 37
2017 Non-shift worker 61 31 6 2 1 0 0 92 3 667
2014 Shift worker 69 20 10 0 0 0 0 90 0 39
2014 Non-shift worker 69 22 6 1 1 0 0 92 2 592
2011 Shift worker 56 31 10 3 0 0 0 87 3 49
2011 Non-shift worker 65 25 7 2 1 0 0 90 3 638

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 32 0 0 4 0 0 96 4 22
2018 Non-shift worker 42 35 10 10 3 0 0 77 13 615
2017 Shift worker 34 41 15 10 0 0 0 75 10 38
2017 Non-shift worker 41 36 8 10 3 0 1 78 13 666
2014 Shift worker 25 49 18 4 4 0 0 73 9 39
2014 Non-shift worker 36 41 11 8 4 0 0 78 12 592
2011 Shift worker 24 44 30 2 0 0 0 68 2 49
2011 Non-shift worker 39 38 10 8 4 0 1 77 13 636

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 31 4 0 4 0 0 92 4 21
2018 Non-shift worker 46 33 12 7 2 0 0 79 9 615
2017 Shift worker 44 38 16 2 0 0 0 82 2 38
2017 Non-shift worker 47 31 13 6 3 0 0 78 9 666
2014 Shift worker 45 30 17 5 2 0 0 76 7 39
2014 Non-shift worker 36 42 10 7 5 0 0 78 12 591

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 35 6 0 4 0 0 90 4 22
2018 Non-shift worker 45 35 8 8 3 0 0 80 12 616
2017 Shift worker 44 37 11 2 0 0 5 86 2 38
2017 Non-shift worker 46 35 11 5 2 0 1 81 8 667
2014 Shift worker 44 39 12 0 2 0 2 86 2 39
2014 Non-shift worker 41 41 10 5 2 0 0 83 7 592
2011 Shift worker 46 40 15 0 0 0 0 85 0 49
2011 Non-shift worker 47 37 8 5 2 0 1 85 7 635

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 46 4 0 6 0 0 91 6 22
2018 Non-shift worker 55 32 7 4 2 0 0 86 7 618
2017 Shift worker 62 27 11 0 0 0 0 89 0 38
2017 Non-shift worker 51 35 6 5 2 0 0 87 7 664
2014 Shift worker 51 33 11 2 3 0 0 84 5 39
2014 Non-shift worker 50 35 7 4 4 0 0 86 8 591
2011 Shift worker 48 42 4 0 4 0 2 91 5 49
2011 Non-shift worker 51 35 7 4 2 0 0 87 6 636
2008 Shift worker 44 49 7 0 0 0 0 93 0 41
2008 Non-shift worker 46 41 6 4 2 0 0 88 6 439

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 17 16 6 4 0 0 75 10 22
2018 Non-shift worker 26 29 21 13 9 0 0 56 23 620
2017 Shift worker 69 11 16 2 2 0 0 79 4 38
2017 Non-shift worker 25 36 20 11 7 1 1 62 18 667
2014 Shift worker 62 32 6 0 0 0 0 94 0 39
2014 Non-shift worker 25 36 19 11 7 0 1 62 19 592
2011 Shift worker 52 29 15 2 0 2 0 83 2 48
2011 Non-shift worker 30 34 19 10 7 0 1 64 17 636
2008 Shift worker 44 41 12 0 2 0 0 85 2 41
2008 Non-shift worker 20 30 21 16 12 0 1 51 28 438

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 15 48 12 18 0 3 31 20 22
2018 Non-shift worker 10 24 37 20 8 0 1 28 35 619
2017 Shift worker 9 16 29 27 19 0 0 47 25 38
2017 Non-shift worker 11 24 32 19 8 2 4 29 37 668
2014 Shift worker 12 17 33 20 12 3 2 34 31 39
2014 Non-shift worker 5 25 39 19 9 1 3 29 31 591
2011 Shift worker 13 14 30 25 8 4 4 37 30 49
2011 Non-shift worker 10 24 35 18 9 0 3 28 35 635
2008 Shift worker 15 17 32 22 10 0 5 33 33 41
2008 Non-shift worker 12 26 35 19 6 0 3 25 39 439

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 14 26 30 23 0 3 55 19 22
2018 Non-shift worker 7 13 26 30 20 1 2 52 21 612
2017 Shift worker 4 4 21 39 30 2 0 70 9 38
2017 Non-shift worker 6 10 25 26 21 4 7 53 19 667
2014 Shift worker 5 8 23 29 28 0 7 62 14 38
2014 Non-shift worker 5 13 25 33 19 2 4 55 18 590
2011 Shift worker 3 19 20 34 14 4 6 53 25 49
2011 Non-shift worker 4 11 25 31 23 2 4 57 16 636
2008 Shift worker 5 15 22 32 20 2 5 55 21 41
2008 Non-shift worker 5 15 31 28 16 1 4 46 22 437

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 20 13 18 32 11 3 58 28 22
2018 Non-shift worker 7 15 32 28 15 1 2 45 23 619
2017 Shift worker 9 11 21 32 24 2 2 58 21 37
2017 Non-shift worker 10 14 28 23 16 2 7 43 26 664
2014 Shift worker 3 14 33 15 33 0 2 49 17 39
2014 Non-shift worker 11 16 31 25 13 2 3 40 28 590
2011 Shift worker 11 12 20 29 14 4 10 50 27 49
2011 Non-shift worker 9 16 30 24 17 1 3 43 26 634
2008 Shift worker 12 17 17 32 12 0 10 49 32 41
2008 Non-shift worker 10 20 32 21 12 1 3 34 32 439

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 0 21 28 44 0 3 74 4 22
2018 Non-shift worker 9 23 34 20 11 0 1 32 33 614
2017 Shift worker 5 6 13 38 34 0 4 75 11 37
2017 Non-shift worker 9 21 36 19 10 1 4 30 32 660
2014 Shift worker 5 4 40 21 26 0 2 49 10 39
2014 Non-shift worker 7 19 40 22 9 1 2 32 27 589
2011 Shift worker 2 13 42 19 10 2 12 34 17 48
2011 Non-shift worker 8 21 36 21 12 1 2 34 29 634
2008 Shift worker 2 15 39 27 15 0 2 43 18 41
2008 Non-shift worker 11 22 37 19 8 1 2 27 35 437

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 3 32 20 37 0 3 59 7 22
2018 Non-shift worker 11 23 32 18 13 1 2 32 35 617
2017 Shift worker 9 15 18 22 33 2 2 57 24 38
2017 Non-shift worker 11 19 29 19 14 2 6 35 33 669
2014 Shift worker 7 24 16 13 26 0 14 46 36 39
2014 Non-shift worker 13 22 28 19 12 2 4 33 37 589
2011 Shift worker 10 15 21 23 16 4 10 45 30 49
2011 Non-shift worker 11 19 28 22 14 2 3 39 32 631
2008 Shift worker 2 7 24 46 12 0 7 63 11 41
2008 Non-shift worker 11 18 31 21 14 0 5 37 30 439

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 6 29 20 29 0 3 51 20 22
2018 Non-shift worker 12 19 26 22 18 1 2 41 32 615
2017 Shift worker 11 10 29 17 14 18 2 38 25 38
2017 Non-shift worker 9 19 25 21 15 4 6 41 31 668
2014 Shift worker 5 11 30 9 28 4 12 45 19 39
2014 Non-shift worker 6 14 27 30 17 2 4 50 21 590
2011 Shift worker 15 15 29 20 8 4 10 33 34 49
2011 Non-shift worker 6 16 24 28 19 2 5 50 24 630
2008 Shift worker 7 20 27 20 15 7 5 39 31 41
2008 Non-shift worker 14 18 31 20 12 2 4 34 34 436

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 9 26 6 47 6 3 58 14 22
2018 Non-shift worker 6 17 36 23 15 1 2 39 24 616
2017 Shift worker 5 7 21 34 22 6 6 64 13 37
2017 Non-shift worker 8 15 29 23 15 3 6 43 26 665
2014 Shift worker 5 10 27 13 28 4 12 50 18 39
2014 Non-shift worker 5 17 34 24 14 2 3 40 24 591
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 30 15 6 4 0 3 75 10 22
2018 Non-shift worker 32 30 16 8 3 6 5 69 13 618
2017 Shift worker 40 23 9 0 2 19 7 84 3 38
2017 Non-shift worker 35 28 11 8 4 7 7 73 14 666
2014 Shift worker 47 21 19 2 2 5 5 74 5 38
2014 Non-shift worker 34 29 14 7 5 6 5 70 14 592

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 24 6 9 4 0 0 81 13 22
2018 Non-shift worker 52 29 7 8 4 0 0 81 12 615
2017 Shift worker 70 28 2 0 0 0 0 98 0 38
2017 Non-shift worker 54 27 6 6 5 1 0 82 11 667
2014 Shift worker 43 35 10 7 5 0 0 78 11 39
2014 Non-shift worker 48 28 8 7 6 1 0 78 13 592

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 23 14 18 4 9 3 59 25 22
2018 Non-shift worker 20 22 20 12 7 14 5 53 23 615
2017 Shift worker 11 28 11 11 9 27 2 56 29 38
2017 Non-shift worker 15 25 12 12 6 24 5 58 25 669
2014 Shift worker 19 32 24 10 2 7 5 59 14 39
2014 Non-shift worker 18 24 16 12 7 17 6 54 25 591

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 32 6 0 0 0 0 94 0 22
2018 Non-shift worker 57 31 6 5 2 0 0 88 6 614
2017 Shift worker 66 23 11 0 0 0 0 89 0 38
2017 Non-shift worker 60 29 4 5 1 0 0 90 7 666
2014 Shift worker 49 38 13 0 0 0 0 87 0 39
2014 Non-shift worker 54 34 5 5 2 0 0 87 8 591

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 35 18 4 0 0 0 78 4 22
2018 Non-shift worker 52 32 10 4 1 1 0 85 5 617
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 23 16 0 0 0 0 84 0 22
2018 Non-shift worker 48 31 10 8 2 0 1 80 10 616
2017 Shift worker 66 16 8 4 2 0 4 86 7 38
2017 Non-shift worker 47 32 9 7 4 1 0 80 11 668
2014 Shift worker 45 38 10 3 5 0 0 83 7 39
2014 Non-shift worker 43 36 9 8 3 1 0 80 12 592
2011 Shift worker 44 27 18 9 2 0 0 71 11 49
2011 Non-shift worker 40 34 10 9 5 0 0 75 15 636
2008 Shift worker 39 32 17 7 5 0 0 71 12 41
2008 Non-shift worker 32 37 10 11 8 0 1 70 20 439

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 33 6 0 0 0 0 94 0 22
2018 Non-shift worker 57 27 8 4 2 2 1 85 6 618
2017 Shift worker 67 25 4 2 0 2 0 93 2 38
2017 Non-shift worker 56 24 9 5 4 1 1 82 9 669
2014 Shift worker 60 22 11 0 2 2 2 86 2 39
2014 Non-shift worker 52 26 10 5 3 3 1 82 8 592
2011 Shift worker 46 31 17 4 0 2 0 79 4 49
2011 Non-shift worker 49 26 10 6 5 2 1 78 12 636
2008 Shift worker 37 41 5 5 2 7 2 86 8 41
2008 Non-shift worker 46 28 8 8 6 3 0 77 15 439

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 29 9 9 0 0 0 82 9 22
2018 Non-shift worker 52 29 9 7 2 0 1 82 9 615
2017 Shift worker 68 18 12 0 2 0 0 86 2 38
2017 Non-shift worker 51 28 8 9 3 0 0 80 13 667
2014 Shift worker 55 25 10 7 2 0 0 81 9 39
2014 Non-shift worker 45 33 8 9 4 0 1 79 13 592
2011 Shift worker 48 21 21 6 4 0 0 70 10 49
2011 Non-shift worker 45 29 10 9 5 1 0 75 15 636
2008 Shift worker 54 24 5 5 10 2 0 80 15 41
2008 Non-shift worker 43 29 9 11 8 1 0 73 18 438

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 70 21 9 0 0 0 0 91 0 22
2018 Non-shift worker 66 23 5 2 2 1 0 90 5 614
2017 Shift worker 61 27 8 2 2 0 0 87 4 38
2017 Non-shift worker 62 23 6 4 3 1 0 87 7 668

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 24 15 0 0 0 0 85 0 22
2018 Non-shift worker 57 28 8 4 2 0 0 86 6 617
2017 Shift worker 75 12 6 2 4 0 0 87 7 38
2017 Non-shift worker 58 24 8 6 4 0 0 82 9 666
2014 Shift worker 60 26 10 2 2 0 0 86 5 39
2014 Non-shift worker 53 28 8 7 4 1 0 82 11 590
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Senior Management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 23 12 6 0 10 3 80 6 22
2018 Non-shift worker 47 28 11 6 4 4 0 78 10 622
2017 Shift worker 62 15 12 0 2 9 0 85 2 38
2017 Non-shift worker 43 35 7 5 3 7 0 84 8 667
2014 Shift worker 50 37 13 0 0 0 0 87 0 39
2014 Non-shift worker 40 35 10 5 3 6 0 80 9 591
2011 Shift worker 31 27 21 9 7 6 0 61 16 49
2011 Non-shift worker 37 30 14 6 6 7 0 72 13 635

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 22 9 0 9 10 3 80 10 22
2018 Non-shift worker 45 30 12 7 5 1 0 76 11 619
2017 Shift worker 55 30 2 0 10 2 0 88 10 36
2017 Non-shift worker 43 34 11 6 3 3 0 80 9 669
2014 Shift worker 38 44 18 0 0 0 0 82 0 39
2014 Non-shift worker 44 33 12 6 4 2 0 78 10 591
2011 Shift worker 31 34 13 12 11 0 0 64 23 49
2011 Non-shift worker 36 33 15 5 7 3 0 72 12 635
2008 Shift worker 33 43 13 3 5 5 0 79 8 40
2008 Non-shift worker 37 34 13 9 7 1 0 71 16 438

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 24 9 6 6 10 3 76 14 22
2018 Non-shift worker 33 33 15 10 6 4 0 69 16 619
2017 Shift worker 40 46 2 0 7 4 0 90 8 38
2017 Non-shift worker 33 37 13 8 3 4 1 74 12 666
2014 Shift worker 35 45 13 5 0 2 0 82 5 39
2014 Non-shift worker 34 36 14 9 3 4 0 73 13 591
2011 Shift worker 13 40 28 9 6 4 0 56 15 49
2011 Non-shift worker 26 41 15 7 5 5 0 71 13 637
2008 Shift worker 29 37 17 7 2 7 0 71 11 41
2008 Non-shift worker 26 38 16 11 6 4 0 66 17 438

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 33 9 0 10 11 3 79 11 22
2018 Non-shift worker 26 33 15 16 9 2 0 60 25 621
2017 Shift worker 45 32 7 2 7 6 0 83 10 38
2017 Non-shift worker 27 38 13 13 6 3 0 67 20 667
2014 Shift worker 30 39 26 4 0 0 0 69 4 39
2014 Non-shift worker 25 39 14 14 6 2 0 66 20 590
2011 Shift worker 12 39 27 18 2 0 3 52 20 48
2011 Non-shift worker 24 38 13 15 7 2 0 63 23 636
2008 Shift worker 24 37 17 12 2 5 2 66 16 41
2008 Non-shift worker 21 43 12 11 11 1 0 65 22 437
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 23 15 9 0 0 0 77 9 22
2018 Non-shift worker 32 42 14 8 3 1 0 75 11 617
2017 Shift worker 48 41 2 7 0 2 0 90 7 38
2017 Non-shift worker 37 42 12 6 2 2 0 80 8 668
2014 Shift worker 52 36 10 2 0 0 0 87 2 39
2014 Non-shift worker 37 41 13 5 2 2 0 80 7 591
2011 Shift worker 29 45 11 9 4 2 0 76 13 49
2011 Non-shift worker 38 39 13 6 3 1 0 78 9 636

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 38 20 3 4 0 0 73 7 22
2018 Non-shift worker 39 32 12 9 4 3 1 73 14 617
2017 Shift worker 47 30 12 6 0 5 0 81 7 38
2017 Non-shift worker 41 32 11 7 3 5 1 78 11 668
2014 Shift worker 43 36 17 2 2 0 0 78 4 39
2014 Non-shift worker 44 34 7 8 4 2 2 81 12 592
2011 Shift worker 31 32 10 11 6 8 2 70 19 48
2011 Non-shift worker 40 30 10 8 6 5 1 75 15 637
2008 Shift worker 27 32 15 17 0 10 0 65 19 41
2008 Non-shift worker 30 34 13 10 7 5 1 68 18 439

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 32 11 4 7 0 3 78 11 22
2018 Non-shift worker 40 35 15 7 2 1 0 76 9 616

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 15 23 4 13 6 6 56 18 22
2018 Non-shift worker 22 20 18 13 10 13 4 51 27 618
2017 Shift worker 21 21 20 5 2 27 5 62 10 37
2017 Non-shift worker 20 19 18 11 11 16 6 50 27 669
2014 Shift worker 17 29 30 0 2 19 2 59 3 39
2014 Non-shift worker 15 19 18 15 12 13 7 43 35 592
2011 Shift worker 8 28 19 6 20 16 4 45 32 49
2011 Non-shift worker 17 19 18 12 13 14 6 45 32 637

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 30 6 12 4 6 0 77 17 22
2018 Non-shift worker 28 33 15 12 7 4 1 64 20 619
2017 Shift worker 41 24 9 2 0 22 2 86 3 38
2017 Non-shift worker 30 33 12 11 7 6 1 68 19 669
2014 Shift worker 40 31 19 4 2 3 0 73 7 39
2014 Non-shift worker 31 35 10 10 8 4 1 70 20 589
2011 Shift worker 23 35 17 10 13 2 0 59 23 48
2011 Non-shift worker 27 36 15 11 8 3 0 66 19 637
2008 Shift worker 39 29 15 5 5 5 2 74 11 41
2008 Non-shift worker 29 37 14 13 6 1 0 67 19 438

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 23 29 6 4 6 3 57 11 22
2018 Non-shift worker 22 24 19 15 15 3 3 49 31 621
2017 Shift worker 40 25 9 9 0 13 4 79 10 38
2017 Non-shift worker 25 25 14 16 13 4 4 54 31 667
2014 Shift worker 25 21 14 16 16 5 2 50 35 39
2014 Non-shift worker 18 21 15 18 20 4 5 42 42 592
2011 Shift worker 6 45 13 9 26 2 0 51 36 49
2011 Non-shift worker 16 25 16 17 21 3 2 43 40 636
2008 Shift worker 20 29 24 10 7 2 7 54 19 41
2008 Non-shift worker 15 29 16 18 17 2 3 46 37 436

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 18 29 0 0 4 0 69 0 22
2018 Non-shift worker 34 36 18 7 2 2 0 73 9 620
2017 Shift worker 40 30 7 4 2 14 2 84 8 37
2017 Non-shift worker 34 39 14 7 3 3 0 75 10 668

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 16 22 0 0 10 0 75 0 22
2018 Non-shift worker 45 32 13 5 2 3 0 80 7 618
2017 Shift worker 43 27 16 2 8 4 0 73 10 38
2017 Non-shift worker 43 33 12 3 3 7 0 81 6 667
2014 Shift worker 37 49 9 2 0 2 0 89 2 39
2014 Non-shift worker 44 31 13 4 2 6 1 80 6 592

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 20 17 0 0 0 0 83 0 22
2018 Non-shift worker 44 40 10 4 2 1 0 85 5 618
2017 Shift worker 54 35 9 0 0 2 0 91 0 38
2017 Non-shift worker 45 39 8 3 1 3 0 87 5 669
2014 Shift worker 50 41 5 2 2 0 0 90 5 39
2014 Non-shift worker 48 34 11 3 2 3 0 84 5 592
2011 Shift worker 42 24 21 4 2 4 3 71 7 49
2011 Non-shift worker 42 32 14 6 3 3 0 77 9 635

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 25 6 6 0 0 0 89 6 22
2018 Non-shift worker 57 32 7 2 1 0 0 89 3 619
2017 Shift worker 69 27 4 0 0 0 0 96 0 38
2017 Non-shift worker 58 32 4 4 1 1 0 91 5 666
2014 Shift worker 57 33 5 2 2 0 0 90 5 39
2014 Non-shift worker 60 28 7 3 1 1 0 88 5 592
2011 Shift worker 45 34 18 2 0 0 0 79 2 49
2011 Non-shift worker 53 33 8 2 3 0 0 86 5 634
2008 Shift worker 51 37 7 2 2 0 0 88 5 41
2008 Non-shift worker 42 39 10 5 4 0 0 81 9 438

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 19 12 6 0 0 0 82 6 22
2018 Non-shift worker 47 31 13 6 3 1 0 78 9 619
2017 Shift worker 56 33 7 2 0 2 0 91 2 38
2017 Non-shift worker 49 28 14 6 2 1 0 77 9 667
2014 Shift worker 54 34 7 3 2 0 0 87 5 39
2014 Non-shift worker 45 33 12 5 3 1 0 79 8 592
2011 Shift worker 38 35 15 4 6 2 0 74 10 49
2011 Non-shift worker 43 31 15 6 4 1 0 75 10 636

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 24 13 6 0 0 0 82 6 22
2018 Non-shift worker 45 34 13 5 2 0 0 80 8 613
2017 Shift worker 63 26 9 2 0 0 0 89 2 37
2017 Non-shift worker 50 31 11 5 2 0 0 82 7 666
2014 Shift worker 48 37 7 5 2 0 0 85 7 39
2014 Non-shift worker 50 31 12 5 3 0 0 81 8 591
2011 Shift worker 34 38 14 6 6 2 0 73 12 48
2011 Non-shift worker 47 31 12 6 3 0 0 78 9 634
2008 Shift worker 44 39 17 0 0 0 0 83 0 41
2008 Non-shift worker 41 37 13 6 3 0 0 78 8 438

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 20 18 6 0 10 0 74 6 22
2018 Non-shift worker 44 23 14 11 4 2 1 70 15 619
2017 Shift worker 47 18 18 2 8 2 5 70 11 38
2017 Non-shift worker 42 22 15 11 5 4 2 68 16 667
2014 Shift worker 47 26 13 7 4 0 2 75 12 39
2014 Non-shift worker 42 21 18 10 5 4 0 66 16 591
2011 Shift worker 33 31 15 6 2 12 0 73 9 49
2011 Non-shift worker 41 22 16 10 8 3 1 65 19 633
2008 Shift worker 37 24 15 7 0 15 2 74 9 41
2008 Non-shift worker 29 29 16 13 7 5 2 62 21 437
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 11 51 37 22
2018 Non-shift worker 41 25 35 622
2017 Shift worker 12 39 49 38
2017 Non-shift worker 46 25 29 669
2014 Shift worker 32 31 37 39
2014 Non-shift worker 44 26 30 592
2011 Shift worker 39 34 27 49
2011 Non-shift worker 40 28 32 637
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 18 25 0 0 16 4 68 0 22
2018 Non-shift worker 22 16 19 4 3 27 8 60 10 621
2017 Shift worker 24 28 14 0 0 18 16 78 0 37
2017 Non-shift worker 18 15 13 3 3 35 13 63 12 669
2014 Shift worker 20 24 19 0 2 19 15 68 4 39
2014 Non-shift worker 17 16 15 4 3 34 11 60 13 592

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 23 20 0 0 7 0 79 0 22
2018 Non-shift worker 36 32 16 3 2 10 1 76 6 621
2017 Shift worker 37 26 9 0 5 15 9 82 7 38
2017 Non-shift worker 32 29 15 4 3 16 2 74 8 666
2014 Shift worker 26 44 8 0 2 12 8 87 3 39
2014 Non-shift worker 28 29 14 4 3 17 3 73 10 592
2011 Shift worker 23 33 28 4 7 4 0 59 12 49
2011 Non-shift worker 31 32 16 5 2 12 1 73 9 632
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 0 100 22
2018 Non-shift worker 6 94 621

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 39 36

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 62 36

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 0 36

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 16 36

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 0 36

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 29 35

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 23 35

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 14 35

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 26 35

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 33 35

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 18 35

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 0 35

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 0 35

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 23 36

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 21 36

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 0 36

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 19 36

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 44 36

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 29 36

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 0 36

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 13 36

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 17 36

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 16 36

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 42 36

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Non-shift worker 53 36

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 24 22 0 0 16 4 72 0 22
2018 Non-shift worker 23 15 18 1 1 33 8 65 4 620
2017 Shift worker 18 28 11 0 0 27 16 81 0 38
2017 Non-shift worker 18 14 11 2 1 42 12 69 6 666
2014 Shift worker 25 18 20 2 2 17 14 64 6 39
2014 Non-shift worker 16 11 17 1 2 40 13 58 7 592

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 15 12 0 0 13 0 87 0 21
2018 Non-shift worker 38 30 16 3 2 11 1 77 5 620
2017 Shift worker 36 24 7 5 0 23 4 83 7 37
2017 Non-shift worker 34 29 13 2 1 18 3 79 4 663
2014 Shift worker 30 31 14 0 2 13 10 78 3 39
2014 Non-shift worker 33 24 16 1 2 20 5 75 4 592
2011 Shift worker 33 22 24 3 0 16 3 67 3 48
2011 Non-shift worker 38 30 15 2 2 14 0 78 4 638
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 35 22 9 7 0 0 62 16 22
2018 Non-shift worker 27 32 21 9 8 0 2 61 18 619
2017 Shift worker 23 20 21 15 16 2 2 45 33 38
2017 Non-shift worker 27 29 20 10 10 0 3 58 21 667

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 26 42 3 4 0 0 52 7 22
2018 Non-shift worker 12 24 33 18 12 0 1 36 30 621
2017 Shift worker 28 32 25 9 4 0 2 61 13 38
2017 Non-shift worker 16 25 31 17 11 0 1 41 28 669

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 20 27 0 4 0 6 67 4 22
2018 Non-shift worker 14 29 29 16 11 0 1 44 27 615
2017 Shift worker 45 28 13 7 5 0 2 75 12 37
2017 Non-shift worker 20 27 28 14 9 0 2 48 24 666

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 37 21 0 13 0 6 64 14 22
2018 Non-shift worker 18 27 25 15 13 1 1 46 29 620
2017 Shift worker 34 21 29 7 9 0 0 55 16 36
2017 Non-shift worker 23 23 23 18 11 1 2 47 30 669

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 24 17 6 0 0 0 78 6 22
2018 Non-shift worker 29 28 21 11 8 0 2 59 20 620
2017 Shift worker 49 14 14 4 11 0 7 68 17 37
2017 Non-shift worker 31 27 20 10 7 1 5 61 18 669

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 47 20 6 4 0 0 70 10 22
2018 Non-shift worker 23 28 22 16 10 0 0 51 27 622
2017 Shift worker 32 22 30 11 0 4 0 57 12 38
2017 Non-shift worker 24 27 26 14 8 0 1 52 22 668

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 21 26 0 4 0 6 68 4 22
2018 Non-shift worker 29 38 22 6 4 1 1 68 10 620
2017 Shift worker 46 32 11 6 0 0 4 81 7 37
2017 Non-shift worker 36 33 18 7 4 0 1 70 12 668

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 18 37 0 4 0 6 56 4 22
2018 Non-shift worker 20 36 26 12 6 1 1 56 18 619
2017 Shift worker 45 28 16 4 5 0 2 75 9 37
2017 Non-shift worker 25 34 22 12 6 0 1 60 18 668

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 25 17 0 4 0 6 78 4 22
2018 Non-shift worker 32 36 18 9 4 0 0 68 14 619
2017 Shift worker 50 23 21 2 2 0 2 75 5 38
2017 Non-shift worker 34 33 18 8 5 1 2 68 13 668

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 16 22 0 4 0 0 74 4 22
2018 Non-shift worker 35 33 19 9 3 1 0 69 12 613
2017 Shift worker 31 35 22 7 0 0 4 70 7 38
2017 Non-shift worker 39 33 17 5 3 1 2 74 9 666

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 18 14 4 4 0 0 78 7 22
2018 Non-shift worker 49 25 14 5 5 0 1 75 11 617
2017 Shift worker 61 20 17 0 0 0 2 83 0 38
2017 Non-shift worker 55 22 12 5 3 0 3 80 8 664

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 73 3 17 3 4 0 0 76 7 22
2018 Non-shift worker 72 15 6 1 1 0 5 91 3 616

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 79 6 6 6 4 0 0 85 10 22
2018 Non-shift worker 79 9 4 2 2 1 3 92 4 619
2017 Shift worker 71 6 10 2 0 0 11 87 2 38
2017 Non-shift worker 78 9 3 3 1 1 4 92 5 667

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 26 17 0 4 0 0 79 4 22
2018 Non-shift worker 61 23 9 4 1 0 1 86 5 618
2017 Shift worker 58 16 12 0 2 0 11 84 3 37
2017 Non-shift worker 65 22 7 2 1 0 2 89 3 668

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 70 15 11 0 4 0 0 85 4 22
2018 Non-shift worker 66 17 9 4 2 1 2 85 6 618
2017 Shift worker 63 19 4 2 0 0 11 93 2 38
2017 Non-shift worker 69 14 7 5 3 0 2 85 8 668

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 9 6 0 0 0 16 93 0 21
2018 Non-shift worker 53 12 4 2 1 1 27 91 4 611
2017 Shift worker 69 6 4 0 0 0 20 94 0 38
2017 Non-shift worker 57 10 4 1 1 0 26 92 3 669

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 19 6 0 4 0 12 88 5 21
2018 Non-shift worker 64 22 7 1 1 1 4 90 2 616
2017 Shift worker 73 2 7 0 0 0 18 92 0 38
2017 Non-shift worker 71 15 6 2 0 0 5 91 2 665

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 15 6 9 7 0 11 76 17 22
2018 Non-shift worker 76 10 4 3 3 0 3 89 6 618
2017 Shift worker 43 14 21 4 4 7 7 66 10 38
2017 Non-shift worker 74 10 6 3 1 0 5 89 5 669

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 24 23 0 4 0 0 73 4 22
2018 Non-shift worker 53 28 11 3 1 0 2 84 5 619
2017 Shift worker 53 24 14 2 0 0 7 83 2 38
2017 Non-shift worker 58 24 10 4 1 1 3 85 5 667

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 47 43 0 4 0 0 53 4 22
2018 Non-shift worker 12 30 36 14 7 0 0 43 21 618
2017 Shift worker 25 29 34 7 2 0 2 56 9 38
2017 Non-shift worker 11 31 37 15 6 0 0 42 21 667

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 6 47 31 9 0 0 40 13 21
2018 Non-shift worker 10 21 38 21 9 0 0 30 31 608
2017 Shift worker 2 11 27 30 27 0 2 59 13 38
2017 Non-shift worker 5 23 40 22 8 0 1 30 29 667

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 38 30 6 3 0 0 62 9 22
2018 Non-shift worker 40 41 11 5 1 2 0 82 7 622
2017 Shift worker 34 35 11 5 7 4 4 75 13 38
2017 Non-shift worker 31 45 12 5 3 3 0 78 9 667

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 25 37 3 0 0 0 60 3 22
2018 Non-shift worker 31 37 14 11 5 1 0 69 16 621
2017 Shift worker 25 41 18 4 4 2 4 71 9 38
2017 Non-shift worker 25 38 16 14 5 2 0 64 20 668
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 15 45 4 4 0 0 33 67 22
2018 Non-shift worker 34 30 19 9 4 3 1 35 65 621
2017 Shift worker 36 16 24 2 14 0 9 40 60 38
2017 Non-shift worker 33 24 20 9 8 4 1 35 65 668

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 14
2018 Non-shift worker 16 394
2017 Shift worker 35 23
2017 Non-shift worker 24 407

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 14
2018 Non-shift worker 34 394
2017 Shift worker 14 23
2017 Non-shift worker 37 407

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 14
2018 Non-shift worker 21 394
2017 Shift worker 18 23
2017 Non-shift worker 19 407

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 71 14
2018 Non-shift worker 42 394
2017 Shift worker 46 23
2017 Non-shift worker 47 407

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 14
2018 Non-shift worker 4 394
2017 Shift worker 0 23
2017 Non-shift worker 5 407

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 14
2018 Non-shift worker 29 394

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 14
2018 Non-shift worker 35 394
2017 Shift worker 36 23
2017 Non-shift worker 40 407

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 26 64 10 0 0 0 11
2018 Non-shift worker 6 50 22 8 5 9 373
2017 Shift worker 16 46 17 10 0 12 23
2017 Non-shift worker 5 53 20 9 3 10 399

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 67 33 14
2018 Non-shift worker 39 61 392

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 5 46 8 0 0 0 46 8 14
2018 Non-shift worker 16 24 18 17 15 1 9 45 35 392
2017 Shift worker 17 33 16 19 12 0 4 51 32 23
2017 Non-shift worker 21 24 14 16 13 2 10 51 32 409

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 28 43 8 17 0 0 32 25 14
2018 Non-shift worker 4 17 15 19 35 2 8 23 60 391
2017 Shift worker 4 21 20 12 36 3 4 27 52 23
2017 Non-shift worker 4 12 14 25 34 2 9 19 66 408

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 17 6 0 4 0 12 89 5 21
2018 Non-shift worker 44 20 16 8 7 1 5 67 16 618
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