2018 Public Service Employee Survey Results for Employment and Social Development Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 49 7 11 5 0 0 77 16 6660
2018 Does not provide services to public 26 45 11 12 5 0 1 72 17 7953
2017 Provides services to public 27 43 10 15 6 0 0 69 21 7415
2017 Does not provide services to public 28 42 12 12 6 0 0 70 18 8384
2014 Provides services to public 23 42 11 16 7 0 0 66 23 6823
2014 Does not provide services to public 24 41 13 15 7 0 0 65 22 8390
2011 Provides services to public 25 44 10 14 6 0 0 70 21 7175
2011 Does not provide services to public 24 39 14 15 8 0 1 63 23 9662
2008 Provides services to public 21 44 11 16 8 0 0 65 24 6574
2008 Does not provide services to public 21 39 14 15 8 0 1 61 24 8116

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 39 16 9 5 0 0 70 14 6636
2018 Does not provide services to public 38 40 11 7 4 0 0 78 11 7929
2017 Provides services to public 31 38 16 9 6 0 0 70 14 7415
2017 Does not provide services to public 38 39 11 7 4 0 0 78 11 8380
2014 Provides services to public 28 40 16 9 7 0 0 68 16 6833
2014 Does not provide services to public 33 40 13 9 5 0 0 73 14 8395
2011 Provides services to public 34 36 14 9 7 0 0 70 16 7169
2011 Does not provide services to public 37 37 12 8 5 0 0 75 13 9669
2008 Provides services to public 30 41 15 9 6 0 0 71 15 6567
2008 Does not provide services to public 34 41 12 9 5 0 0 74 14 8118

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 39 10 8 4 0 0 78 12 6602
2018 Does not provide services to public 43 39 8 6 3 0 0 83 9 7888
2017 Provides services to public 40 38 10 8 4 0 0 78 12 7414
2017 Does not provide services to public 45 38 8 6 3 0 0 83 9 8375
2014 Provides services to public 37 39 10 8 6 0 0 76 13 6825
2014 Does not provide services to public 39 39 9 8 4 0 0 79 12 8388
2011 Provides services to public 40 39 9 7 5 0 0 79 12 7179
2011 Does not provide services to public 40 41 8 6 5 0 0 81 11 9672
2008 Provides services to public 39 42 9 6 4 0 0 81 10 6572
2008 Does not provide services to public 39 43 8 6 4 0 0 82 10 8116

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 37 12 9 6 0 1 73 15 6639
2018 Does not provide services to public 44 34 10 8 4 0 1 78 12 7936
2017 Provides services to public 37 34 11 10 7 0 0 71 17 7418
2017 Does not provide services to public 44 33 10 7 5 0 1 78 12 8373
2014 Provides services to public 28 34 15 12 10 1 1 62 23 6826
2014 Does not provide services to public 37 35 12 8 6 0 1 73 14 8388
2011 Provides services to public 28 36 13 12 9 1 1 65 21 7179
2011 Does not provide services to public 40 37 11 8 4 0 1 77 12 9673

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 42 13 8 5 0 0 74 13 6615
2018 Does not provide services to public 34 42 11 8 4 0 0 77 12 7926
2017 Provides services to public 30 44 12 8 5 0 0 75 13 7417
2017 Does not provide services to public 34 44 11 7 4 0 0 78 12 8388
2014 Provides services to public 26 46 13 9 6 0 0 72 15 6828
2014 Does not provide services to public 27 45 13 9 6 0 0 72 15 8392
2011 Provides services to public 31 41 13 9 7 0 0 72 16 7168
2011 Does not provide services to public 31 41 12 9 6 0 0 73 15 9665
2008 Provides services to public 34 42 11 9 5 0 0 76 14 6512
2008 Does not provide services to public 32 42 12 9 5 0 0 74 14 8067

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 32 20 15 12 0 0 53 27 6648
2018 Does not provide services to public 30 36 15 10 7 0 0 67 18 7950
2017 Provides services to public 20 34 18 16 12 0 0 55 28 7417
2017 Does not provide services to public 29 37 15 11 7 0 0 67 18 8383
2014 Provides services to public 15 32 20 19 14 0 0 47 33 6829
2014 Does not provide services to public 22 38 17 13 9 0 0 60 22 8390
2011 Provides services to public 14 32 19 19 16 0 0 46 35 7172
2011 Does not provide services to public 23 39 16 14 8 0 0 62 22 9684

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 43 11 7 3 0 0 79 11 6662
2018 Does not provide services to public 30 42 13 10 5 0 0 71 15 7937
2017 Provides services to public 35 43 11 8 3 0 0 78 11 7416
2017 Does not provide services to public 31 44 11 10 4 0 0 74 14 8381

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 41 9 4 2 0 0 85 6 6646
2018 Does not provide services to public 46 40 8 4 2 0 0 87 5 7937
2017 Provides services to public 41 41 10 5 3 0 0 82 8 7406
2017 Does not provide services to public 43 40 9 5 2 0 0 84 7 8375
2014 Provides services to public 35 42 13 5 4 1 0 77 10 6831
2014 Does not provide services to public 38 42 11 5 3 0 0 81 8 8387
2011 Provides services to public 32 43 12 8 4 1 0 75 12 7172
2011 Does not provide services to public 37 43 11 6 3 1 0 80 9 9669
2008 Provides services to public 42 40 9 5 3 0 0 83 8 6565
2008 Does not provide services to public 40 40 10 6 3 1 0 81 9 8114

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 37 17 13 9 0 0 61 22 6631
2018 Does not provide services to public 33 39 13 9 6 0 0 72 15 7912
2017 Provides services to public 24 36 17 12 11 0 0 60 23 7413
2017 Does not provide services to public 31 39 14 9 7 0 0 70 16 8379

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 35 10 4 2 0 0 85 5 6574
2018 Does not provide services to public 50 35 9 4 2 0 0 85 6 7876
2017 Provides services to public 51 35 9 3 2 0 0 86 5 7401
2017 Does not provide services to public 50 36 9 3 2 0 0 86 5 8373
2014 Provides services to public 57 29 9 3 2 0 0 87 4 6828
2014 Does not provide services to public 55 31 9 2 2 0 0 87 4 8384
2011 Provides services to public 55 31 8 3 2 0 0 87 5 7175
2011 Does not provide services to public 54 33 8 3 1 0 0 87 4 9677

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 31 20 18 14 1 1 47 33 6621
2018 Does not provide services to public 31 39 14 10 6 0 0 70 16 7905
2017 Provides services to public 18 32 18 18 12 1 1 51 31 7388
2017 Does not provide services to public 31 40 12 10 5 0 0 72 16 8355
2014 Provides services to public 11 31 18 20 19 0 1 43 39 6826
2014 Does not provide services to public 21 41 14 14 9 0 0 63 23 8394
2011 Provides services to public 14 30 16 20 19 0 1 45 39 7172
2011 Does not provide services to public 27 40 13 12 7 0 0 67 19 9675

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 29 21 16 12 0 1 50 29 6602
2018 Does not provide services to public 36 35 15 9 6 0 0 71 15 7906
2017 Provides services to public 20 31 20 16 12 0 1 52 28 7394
2017 Does not provide services to public 35 36 14 9 6 0 0 71 15 8359
2014 Provides services to public 15 30 21 17 15 0 1 46 32 6829
2014 Does not provide services to public 28 37 16 11 7 0 0 66 18 8394

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 39 15 12 7 0 0 67 18 6614
2018 Does not provide services to public 33 38 14 9 4 0 1 72 14 7905
2017 Provides services to public 28 40 14 11 7 0 0 68 18 7397
2017 Does not provide services to public 34 40 13 8 4 0 1 74 13 8361
2014 Provides services to public 22 38 17 13 10 0 0 60 23 6823
2014 Does not provide services to public 28 40 16 11 5 0 0 68 16 8393
2011 Provides services to public 28 40 14 12 6 0 0 68 18 7164
2011 Does not provide services to public 33 42 12 8 3 1 1 76 11 9670

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 40 13 7 4 0 0 76 10 6634
2018 Does not provide services to public 40 40 11 6 3 0 0 80 9 7933
2017 Provides services to public 36 40 13 7 4 0 0 77 11 7395
2017 Does not provide services to public 40 40 11 6 3 0 0 80 9 8352
2014 Provides services to public 34 41 13 7 5 0 0 75 12 6824
2014 Does not provide services to public 34 42 12 7 4 0 0 76 11 8385
2011 Provides services to public 34 41 11 8 5 0 0 75 13 7176
2011 Does not provide services to public 37 42 10 7 4 0 0 79 11 9681
2008 Provides services to public 37 42 9 8 4 0 0 79 11 6572
2008 Does not provide services to public 37 43 9 7 3 0 0 80 11 8118

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 28 15 6 3 0 3 75 9 6657
2018 Does not provide services to public 40 31 17 7 4 0 1 71 12 7970
2017 Provides services to public 45 29 13 5 3 1 4 78 8 7422
2017 Does not provide services to public 40 34 15 6 3 0 1 75 10 8387
2014 Provides services to public 46 28 14 5 4 1 2 76 9 6831
2014 Does not provide services to public 38 35 16 6 4 0 1 74 10 8394
2011 Provides services to public 38 29 16 8 6 0 3 69 14 7173
2011 Does not provide services to public 36 34 17 7 5 0 1 71 12 9675
2008 Provides services to public 32 32 19 10 6 0 1 65 16 6571
2008 Does not provide services to public 28 35 21 10 6 0 1 63 16 8115

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 23 32 20 10 2 3 32 35 6635
2018 Does not provide services to public 11 26 35 18 8 1 1 26 38 7937
2017 Provides services to public 10 20 31 19 12 2 6 34 32 7392
2017 Does not provide services to public 10 24 36 17 8 1 3 26 36 8358
2014 Provides services to public 13 27 33 15 8 1 3 24 41 6813
2014 Does not provide services to public 12 30 35 14 6 1 2 20 44 8386
2011 Provides services to public 18 30 30 12 6 1 2 19 50 7167
2011 Does not provide services to public 15 31 34 13 6 1 2 19 47 9662
2008 Provides services to public 18 31 31 13 5 1 2 18 50 6561
2008 Does not provide services to public 16 33 33 12 4 1 1 16 50 8100

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 17 27 24 16 3 3 43 28 6604
2018 Does not provide services to public 8 17 29 26 14 2 2 42 27 7911
2017 Provides services to public 9 15 25 22 17 4 6 44 28 7361
2017 Does not provide services to public 8 17 29 23 15 3 5 42 27 8335
2014 Provides services to public 14 23 29 17 10 3 4 29 40 6813
2014 Does not provide services to public 13 23 32 18 9 2 3 29 37 8374
2011 Provides services to public 21 25 27 15 8 2 3 23 48 7163
2011 Does not provide services to public 16 24 29 18 8 2 2 27 42 9657
2008 Provides services to public 16 25 29 18 8 2 2 27 43 6554
2008 Does not provide services to public 20 28 27 16 7 1 2 23 49 8094

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 19 26 21 13 3 6 36 35 6600
2018 Does not provide services to public 18 24 29 15 9 2 3 25 44 7926
2017 Provides services to public 11 18 26 18 13 4 10 36 34 7358
2017 Does not provide services to public 17 23 28 14 9 3 6 26 43 8352
2014 Provides services to public 16 22 27 16 8 3 8 27 43 6806
2014 Does not provide services to public 21 27 27 12 7 2 4 20 51 8380
2011 Provides services to public 20 23 24 15 7 3 7 25 48 7163
2011 Does not provide services to public 23 27 27 12 6 1 3 19 53 9645
2008 Provides services to public 18 23 28 17 6 2 5 25 45 6555
2008 Does not provide services to public 23 28 27 13 5 1 3 19 54 8081

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 14 26 25 17 2 6 46 26 6595
2018 Does not provide services to public 10 18 33 23 13 1 2 37 29 7891
2017 Provides services to public 10 13 25 22 17 2 11 45 26 7336
2017 Does not provide services to public 9 18 32 23 13 1 4 38 28 8327
2014 Provides services to public 10 16 28 23 13 2 9 40 29 6794
2014 Does not provide services to public 10 21 35 21 9 1 3 31 33 8364
2011 Provides services to public 15 19 27 19 11 1 8 33 38 7145
2011 Does not provide services to public 12 22 34 21 8 1 2 30 35 9643
2008 Provides services to public 12 20 31 21 10 1 5 33 34 6541
2008 Does not provide services to public 14 23 34 19 7 1 2 27 38 8093

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 18 24 20 16 2 5 39 36 6605
2018 Does not provide services to public 13 22 29 20 12 2 3 33 37 7923
2017 Provides services to public 13 17 23 18 17 3 9 40 34 7374
2017 Does not provide services to public 12 21 29 17 13 2 6 33 36 8347
2014 Provides services to public 21 23 24 15 10 2 6 26 48 6817
2014 Does not provide services to public 20 27 28 13 8 1 3 22 49 8378
2011 Provides services to public 27 24 22 12 8 2 5 22 55 7172
2011 Does not provide services to public 20 26 28 15 7 1 3 23 48 9658
2008 Provides services to public 24 26 24 15 8 1 3 23 51 6552
2008 Does not provide services to public 20 26 28 15 7 1 3 23 49 8085

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 19 25 19 14 4 4 36 37 6603
2018 Does not provide services to public 12 21 28 21 12 3 3 35 35 7881
2017 Provides services to public 13 19 24 16 15 5 7 36 37 7373
2017 Does not provide services to public 11 19 27 20 13 4 6 37 33 8352
2014 Provides services to public 13 18 24 21 13 4 7 39 35 6804
2014 Does not provide services to public 11 18 28 24 11 3 5 38 31 8376
2011 Provides services to public 15 17 23 21 13 4 7 38 36 7151
2011 Does not provide services to public 11 18 28 23 12 3 5 37 32 9644
2008 Provides services to public 16 21 26 20 11 2 4 33 39 6554
2008 Does not provide services to public 15 23 29 20 9 2 3 30 40 8095

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 24 31 14 9 3 2 24 44 6636
2018 Does not provide services to public 17 25 31 15 8 2 2 24 43 7936
2017 Provides services to public 16 22 31 13 9 4 5 24 42 7387
2017 Does not provide services to public 15 23 32 14 9 3 5 24 42 8347
2014 Provides services to public 19 25 31 12 7 3 4 20 46 6809
2014 Does not provide services to public 17 26 32 13 6 3 3 20 46 8379
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 31 21 10 8 7 4 56 20 6617
2018 Does not provide services to public 24 31 18 9 6 7 4 63 17 7939
2017 Provides services to public 26 28 15 11 8 6 5 61 21 7417
2017 Does not provide services to public 28 31 15 9 6 6 5 66 17 8378
2014 Provides services to public 25 30 17 11 9 5 3 60 22 6827
2014 Does not provide services to public 29 31 16 9 6 5 4 66 17 8392

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 32 10 9 7 1 0 73 16 6602
2018 Does not provide services to public 45 31 9 9 5 1 0 77 14 7913
2017 Provides services to public 45 29 8 8 7 2 0 76 15 7410
2017 Does not provide services to public 46 31 8 8 5 1 0 78 14 8380
2014 Provides services to public 41 30 10 10 7 2 0 72 17 6825
2014 Does not provide services to public 44 31 9 9 6 1 0 76 15 8390

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 20 20 15 14 17 1 40 36 6608
2018 Does not provide services to public 13 23 18 14 10 18 3 46 31 7921
2017 Provides services to public 11 19 18 17 14 20 2 38 39 7412
2017 Does not provide services to public 12 23 17 15 10 20 3 45 33 8385
2014 Provides services to public 8 19 19 19 19 16 2 32 45 6830
2014 Does not provide services to public 10 22 20 16 13 15 3 40 36 8392

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 38 8 7 3 0 0 82 10 6602
2018 Does not provide services to public 49 36 7 5 3 0 0 85 8 7924
2017 Provides services to public 42 40 8 7 4 0 0 82 10 7406
2017 Does not provide services to public 46 38 7 6 3 0 0 84 9 8373
2014 Provides services to public 36 42 10 8 3 0 0 79 12 6827
2014 Does not provide services to public 42 41 8 6 2 0 0 84 9 8390

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 39 18 6 3 3 1 72 9 6624
2018 Does not provide services to public 41 39 12 4 2 2 1 81 7 7941
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 36 13 9 5 1 0 73 14 6619
2018 Does not provide services to public 39 35 11 8 5 0 0 75 13 7929
2017 Provides services to public 37 36 12 9 5 1 1 74 14 7416
2017 Does not provide services to public 39 37 11 7 5 1 1 77 12 8382
2014 Provides services to public 32 37 14 9 7 1 0 70 16 6828
2014 Does not provide services to public 36 37 12 8 5 1 0 74 14 8395
2011 Provides services to public 27 37 15 12 8 1 0 65 20 7180
2011 Does not provide services to public 33 38 12 10 6 1 0 71 16 9675
2008 Provides services to public 25 34 15 13 11 1 1 60 25 6573
2008 Does not provide services to public 28 35 13 13 10 1 1 64 23 8109

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 30 11 6 4 2 1 79 10 6605
2018 Does not provide services to public 47 31 11 6 4 2 0 79 10 7919
2017 Provides services to public 46 31 11 6 4 2 1 79 10 7417
2017 Does not provide services to public 47 31 10 5 3 2 1 81 9 8383
2014 Provides services to public 39 32 14 7 5 2 1 73 13 6830
2014 Does not provide services to public 43 33 12 6 4 2 0 78 10 8394
2011 Provides services to public 37 33 14 8 5 2 0 72 13 7181
2011 Does not provide services to public 41 33 13 7 4 2 0 75 12 9671
2008 Provides services to public 34 33 14 9 7 3 0 69 17 6571
2008 Does not provide services to public 36 33 13 8 7 3 1 72 15 8115

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 11 7 4 1 0 78 11 6594
2018 Does not provide services to public 45 33 10 7 4 1 0 78 12 7896
2017 Provides services to public 44 34 10 6 4 1 0 79 11 7407
2017 Does not provide services to public 45 34 9 7 4 1 0 80 11 8378
2014 Provides services to public 38 36 12 9 5 1 0 74 14 6827
2014 Does not provide services to public 41 35 10 8 5 1 0 77 13 8392
2011 Provides services to public 35 37 11 10 6 1 0 72 16 7172
2011 Does not provide services to public 39 36 10 10 5 1 0 75 15 9668
2008 Provides services to public 32 36 12 11 8 1 0 69 19 6565
2008 Does not provide services to public 35 35 10 11 8 1 0 71 19 8105

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 27 11 4 4 2 0 80 9 6601
2018 Does not provide services to public 56 26 9 4 4 1 0 83 8 7916
2017 Provides services to public 52 26 10 4 5 2 0 80 9 7411
2017 Does not provide services to public 57 25 10 4 4 2 0 83 7 8378

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 28 12 6 5 1 0 77 11 6616
2018 Does not provide services to public 49 29 11 6 5 0 0 78 11 7921
2017 Provides services to public 50 28 10 6 5 1 0 78 11 7396
2017 Does not provide services to public 53 28 9 6 4 0 0 81 10 8372
2014 Provides services to public 42 32 12 8 6 0 0 74 14 6823
2014 Does not provide services to public 47 31 11 6 5 0 0 78 11 8387
Top of Page

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 39 11 12 5 1 1 72 17 480
2018 Does not provide services to public 29 37 13 9 4 2 5 71 15 1843
2017 Provides services to public 26 38 13 14 7 1 1 66 21 536
2017 Does not provide services to public 26 42 12 10 4 2 5 73 15 1901
2014 Provides services to public 25 39 11 14 9 1 1 65 24 508
2014 Does not provide services to public 27 38 14 9 5 3 5 70 15 2034

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 29 17 7 6 10 0 66 15 6648
2018 Does not provide services to public 32 32 16 7 5 8 0 70 13 7957
2017 Provides services to public 31 29 15 7 6 11 1 67 16 7420
2017 Does not provide services to public 31 33 15 8 5 9 0 70 14 8388
2014 Provides services to public 23 29 19 9 8 13 0 59 20 6827
2014 Does not provide services to public 24 34 17 9 6 10 0 65 16 8387
2011 Provides services to public 20 28 21 10 9 11 1 54 22 7176
2011 Does not provide services to public 22 31 19 10 8 9 1 58 20 9673

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 30 18 11 9 4 0 60 21 6626
2018 Does not provide services to public 30 34 18 10 6 3 0 65 16 7930
2017 Provides services to public 28 30 17 11 9 5 0 61 21 7419
2017 Does not provide services to public 28 34 18 10 6 3 0 65 17 8383
2014 Provides services to public 18 28 22 14 12 5 0 49 27 6827
2014 Does not provide services to public 20 34 20 14 8 3 0 56 23 8389
2011 Provides services to public 15 26 23 16 16 4 0 43 33 7164
2011 Does not provide services to public 17 32 21 15 12 3 0 51 27 9664
2008 Provides services to public 18 30 20 15 14 3 0 49 31 6566
2008 Does not provide services to public 18 33 19 15 12 3 0 52 28 8107

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 27 21 14 9 8 0 52 26 6618
2018 Does not provide services to public 20 32 20 13 7 6 0 56 22 7927
2017 Provides services to public 21 26 20 13 10 11 0 53 25 7402
2017 Does not provide services to public 19 33 19 14 7 8 0 57 22 8378
2014 Provides services to public 14 24 23 18 13 9 0 41 34 6825
2014 Does not provide services to public 14 30 23 17 10 6 0 47 29 8385
2011 Provides services to public 9 23 22 22 17 7 0 34 42 7169
2011 Does not provide services to public 9 31 23 20 11 6 0 43 33 9661
2008 Provides services to public 9 26 21 22 15 7 0 38 39 6573
2008 Does not provide services to public 8 29 21 22 14 6 0 40 38 8107

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 31 18 15 11 4 0 53 28 6638
2018 Does not provide services to public 20 34 18 16 9 3 0 55 26 7951
2017 Provides services to public 22 31 17 13 11 6 0 56 26 7401
2017 Does not provide services to public 20 36 17 15 8 4 0 58 24 8377
2014 Provides services to public 15 29 19 18 15 5 0 46 35 6823
2014 Does not provide services to public 14 33 19 19 12 3 0 49 32 8384
2011 Provides services to public 11 30 19 20 16 3 0 43 37 7173
2011 Does not provide services to public 11 35 18 20 13 2 0 47 34 9660
2008 Provides services to public 13 35 16 21 13 3 0 49 34 6569
2008 Does not provide services to public 11 35 16 22 13 2 0 48 36 8113
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 44 17 9 4 1 0 70 13 6632
2018 Does not provide services to public 27 46 16 8 3 1 0 73 10 7933
2017 Provides services to public 28 42 17 7 4 2 0 71 12 7410
2017 Does not provide services to public 28 45 15 8 3 1 0 74 11 8377
2014 Provides services to public 22 42 19 9 6 2 0 66 15 6830
2014 Does not provide services to public 24 44 18 9 4 2 0 69 13 8389
2011 Provides services to public 21 42 18 11 7 2 0 63 18 7167
2011 Does not provide services to public 23 44 16 10 5 1 0 68 16 9673

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 40 13 8 5 2 1 73 13 6621
2018 Does not provide services to public 35 38 12 8 4 2 1 75 12 7941
2017 Provides services to public 36 38 11 7 4 3 1 77 12 7402
2017 Does not provide services to public 37 37 11 7 3 3 1 77 11 8373
2014 Provides services to public 36 40 10 7 4 3 1 79 11 6830
2014 Does not provide services to public 37 40 10 7 3 3 1 79 10 8390
2011 Provides services to public 32 37 12 9 5 4 1 72 15 7154
2011 Does not provide services to public 31 36 12 9 6 5 1 72 16 9646
2008 Provides services to public 27 37 13 10 8 5 1 67 19 6567
2008 Does not provide services to public 27 36 13 11 7 5 1 67 20 8103

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 38 16 7 4 1 0 72 11 6606
2018 Does not provide services to public 33 39 17 6 3 1 0 74 9 7911

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 26 19 14 13 8 1 49 29 6623
2018 Does not provide services to public 19 24 20 13 11 10 3 49 28 7940
2017 Provides services to public 20 24 16 14 13 11 2 51 31 7399
2017 Does not provide services to public 18 23 18 13 12 12 4 49 31 8367
2014 Provides services to public 16 25 17 16 15 9 1 46 35 6830
2014 Does not provide services to public 16 22 18 15 15 12 3 44 35 8389
2011 Provides services to public 14 24 19 17 14 11 2 43 36 7178
2011 Does not provide services to public 12 21 19 16 14 13 4 41 36 9679

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 31 18 14 12 3 0 53 28 6630
2018 Does not provide services to public 23 35 17 13 9 2 0 60 22 7942
2017 Provides services to public 23 31 17 14 11 4 0 56 26 7406
2017 Does not provide services to public 25 36 16 12 8 3 0 63 20 8379
2014 Provides services to public 16 30 19 16 15 4 1 48 32 6832
2014 Does not provide services to public 19 34 17 16 11 3 1 55 27 8391
2011 Provides services to public 14 29 20 18 17 2 0 44 35 7176
2011 Does not provide services to public 18 34 17 16 12 2 1 53 29 9671
2008 Provides services to public 13 32 20 18 15 2 0 46 34 6568
2008 Does not provide services to public 15 35 19 17 12 1 0 51 30 8115

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 27 16 16 18 3 2 48 35 6630
2018 Does not provide services to public 23 31 15 14 14 2 2 56 28 7944
2017 Provides services to public 20 25 15 16 18 4 2 48 36 7412
2017 Does not provide services to public 22 30 14 14 14 3 2 55 30 8374
2014 Provides services to public 12 20 16 20 26 3 3 34 49 6829
2014 Does not provide services to public 16 25 16 18 21 2 2 43 41 8391
2011 Provides services to public 10 22 16 20 27 2 2 34 49 7176
2011 Does not provide services to public 14 27 15 18 21 2 2 43 41 9666
2008 Provides services to public 15 32 16 19 16 2 1 48 36 6563
2008 Does not provide services to public 17 33 14 17 16 1 1 52 34 8110

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 29 25 14 11 5 0 48 26 6633
2018 Does not provide services to public 23 37 21 9 5 4 0 62 15 7958
2017 Provides services to public 16 29 22 15 10 7 1 49 27 7406
2017 Does not provide services to public 22 38 20 10 5 5 1 63 16 8373

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 35 12 4 3 2 0 81 6 6625
2018 Does not provide services to public 45 36 11 3 2 2 0 83 5 7926
2017 Provides services to public 40 35 14 4 3 4 1 78 7 7401
2017 Does not provide services to public 41 36 13 3 2 4 1 81 5 8373
2014 Provides services to public 38 34 15 4 4 5 1 77 8 6826
2014 Does not provide services to public 40 35 14 3 2 5 1 80 6 8381

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 36 12 5 3 1 0 80 9 6626
2018 Does not provide services to public 44 37 10 4 2 2 0 83 7 7924
2017 Provides services to public 41 37 11 5 3 2 0 80 9 7405
2017 Does not provide services to public 42 40 9 4 2 2 0 84 6 8367
2014 Provides services to public 36 37 14 6 4 3 0 75 11 6824
2014 Does not provide services to public 39 38 12 5 3 3 0 79 8 8393
2011 Provides services to public 27 35 18 8 7 4 0 65 16 7171
2011 Does not provide services to public 31 40 15 6 4 4 0 74 11 9660

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 36 10 4 3 0 0 82 8 6620
2018 Does not provide services to public 50 35 8 4 2 0 0 85 6 7916
2017 Provides services to public 46 37 8 5 3 0 0 83 8 7418
2017 Does not provide services to public 48 37 8 4 2 0 0 86 6 8390
2014 Provides services to public 39 38 11 6 4 0 0 78 11 6827
2014 Does not provide services to public 43 38 10 5 3 0 0 82 8 8382
2011 Provides services to public 31 38 15 9 7 1 0 69 16 7160
2011 Does not provide services to public 36 41 13 6 4 1 0 77 10 9644
2008 Provides services to public 29 39 14 10 7 1 0 69 17 6566
2008 Does not provide services to public 29 44 14 8 5 1 0 73 13 8106

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 32 17 9 7 0 0 68 15 6620
2018 Does not provide services to public 38 33 15 7 5 1 0 72 12 7928
2017 Provides services to public 34 33 16 9 8 1 0 67 17 7407
2017 Does not provide services to public 36 35 16 8 5 1 0 71 13 8372
2014 Provides services to public 22 34 18 14 11 1 0 57 25 6829
2014 Does not provide services to public 23 36 20 12 8 1 0 60 20 8395
2011 Provides services to public 20 32 21 14 12 1 0 53 26 7169
2011 Does not provide services to public 23 36 20 11 8 1 0 60 19 9668

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 35 17 9 6 0 0 68 15 6575
2018 Does not provide services to public 37 36 14 8 4 0 0 73 12 7892
2017 Provides services to public 32 35 16 10 6 0 0 68 16 7409
2017 Does not provide services to public 35 38 15 7 4 0 0 73 12 8378
2014 Provides services to public 21 36 19 15 9 1 0 57 24 6826
2014 Does not provide services to public 23 39 19 12 7 0 0 62 19 8392
2011 Provides services to public 19 34 20 15 12 1 0 53 27 7156
2011 Does not provide services to public 23 39 18 12 7 1 0 62 19 9652
2008 Provides services to public 24 38 16 14 8 0 0 62 22 6567
2008 Does not provide services to public 22 40 17 13 7 0 0 63 20 8097

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 23 21 14 12 4 0 51 27 6634
2018 Does not provide services to public 30 25 20 12 8 4 0 58 22 7935
2017 Provides services to public 25 23 20 14 12 6 0 52 28 7409
2017 Does not provide services to public 29 26 20 12 8 5 1 58 22 8382
2014 Provides services to public 19 23 19 17 14 6 1 46 34 6826
2014 Does not provide services to public 22 25 21 15 11 5 0 50 28 8389
2011 Provides services to public 22 23 18 15 15 6 1 48 33 7159
2011 Does not provide services to public 24 26 20 14 10 5 0 53 26 9669
2008 Provides services to public 23 27 16 16 12 6 1 53 30 6569
2008 Does not provide services to public 22 28 19 16 10 5 1 53 27 8102
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 28 35 37 6664
2018 Does not provide services to public 32 33 34 7975
2017 Provides services to public 26 37 36 7417
2017 Does not provide services to public 31 35 34 8387
2014 Provides services to public 26 37 37 6831
2014 Does not provide services to public 32 33 35 8393
2011 Provides services to public 28 39 33 7178
2011 Does not provide services to public 32 35 33 9676

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 13 35 36 6 4 5 1827
2018 Does not provide services to public 12 37 35 4 6 6 2576
2017 Provides services to public 15 32 35 7 6 6 1948
2017 Does not provide services to public 15 35 31 4 8 6 2590
2014 Provides services to public 19 27 35 11 9999 9 1805
2014 Does not provide services to public 14 33 37 7 9999 10 2708
2011 Provides services to public 21 24 33 9 9999 13 2015
2011 Does not provide services to public 17 33 35 6 9999 9 3084
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 15 85 6657
2018 Does not provide services to public 12 88 7969

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 974
2018 Does not provide services to public 47 967

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 974
2018 Does not provide services to public 60 967

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 974
2018 Does not provide services to public 7 967

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 974
2018 Does not provide services to public 4 967

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 974
2018 Does not provide services to public 5 967

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 974
2018 Does not provide services to public 6 967

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 974
2018 Does not provide services to public 38 968

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 974
2018 Does not provide services to public 38 968

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 974
2018 Does not provide services to public 46 968

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 974
2018 Does not provide services to public 39 968

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 974
2018 Does not provide services to public 28 968

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 58 974
2018 Does not provide services to public 55 968

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 974
2018 Does not provide services to public 31 968

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 1 974
2018 Does not provide services to public 1 968

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 974
2018 Does not provide services to public 8 968

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 974
2018 Does not provide services to public 10 968

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 974
2018 Does not provide services to public 44 968

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 974
2018 Does not provide services to public 21 968

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 974
2018 Does not provide services to public 17 968

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 973
2018 Does not provide services to public 52 967

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 973
2018 Does not provide services to public 27 967

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 973
2018 Does not provide services to public 6 967

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 973
2018 Does not provide services to public 19 967

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 973
2018 Does not provide services to public 8 967

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 973
2018 Does not provide services to public 5 967

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 973
2018 Does not provide services to public 14 967

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 973
2018 Does not provide services to public 11 967

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 973
2018 Does not provide services to public 27 967

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 900
2018 Does not provide services to public 11 917

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 900
2018 Does not provide services to public 20 917

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 900
2018 Does not provide services to public 9 917

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 900
2018 Does not provide services to public 8 917

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 900
2018 Does not provide services to public 10 917

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 900
2018 Does not provide services to public 9 917

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 900
2018 Does not provide services to public 14 917

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 900
2018 Does not provide services to public 10 917

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 900
2018 Does not provide services to public 11 917

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 900
2018 Does not provide services to public 30 917

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 900
2018 Does not provide services to public 9 917

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 900
2018 Does not provide services to public 46 917

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 1 900
2018 Does not provide services to public 1 917

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 900
2018 Does not provide services to public 51 917

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 900
2018 Does not provide services to public 4 917

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 900
2018 Does not provide services to public 13 917

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 17 23 6 7 25 7 48 18 6635
2018 Does not provide services to public 16 16 20 6 6 28 7 51 18 7946
2017 Provides services to public 16 16 18 6 7 27 10 50 21 7421
2017 Does not provide services to public 16 16 18 6 6 29 9 51 19 8386
2014 Provides services to public 13 15 20 7 7 29 9 46 22 6829
2014 Does not provide services to public 13 16 19 6 5 31 9 49 18 8391

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 31 19 6 5 8 1 67 12 6634
2018 Does not provide services to public 30 31 18 5 4 10 1 69 11 7953
2017 Provides services to public 30 30 17 6 5 11 2 68 13 7401
2017 Does not provide services to public 29 30 17 6 5 12 1 68 12 8373
2014 Provides services to public 23 29 20 7 6 14 2 62 15 6829
2014 Does not provide services to public 23 29 20 5 4 17 1 64 11 8392
2011 Provides services to public 30 35 16 7 4 8 0 70 12 7168
2011 Does not provide services to public 27 36 17 6 4 10 0 70 11 9664
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 8 92 6640
2018 Does not provide services to public 6 94 7943

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 507
2018 Does not provide services to public 38 508

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 74 507
2018 Does not provide services to public 78 508

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 507
2018 Does not provide services to public 3 508

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 507
2018 Does not provide services to public 6 508

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 507
2018 Does not provide services to public 4 508

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 507
2018 Does not provide services to public 8 508

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 507
2018 Does not provide services to public 24 505

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 507
2018 Does not provide services to public 19 505

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 507
2018 Does not provide services to public 13 505

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 507
2018 Does not provide services to public 6 505

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 507
2018 Does not provide services to public 26 505

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 507
2018 Does not provide services to public 20 505

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 507
2018 Does not provide services to public 4 505

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 507
2018 Does not provide services to public 2 505

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 507
2018 Does not provide services to public 7 505

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 507
2018 Does not provide services to public 17 505

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 507
2018 Does not provide services to public 22 505

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 507
2018 Does not provide services to public 0 505

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 507
2018 Does not provide services to public 18 505

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 508
2018 Does not provide services to public 31 508

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 508
2018 Does not provide services to public 14 508

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 508
2018 Does not provide services to public 4 508

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 508
2018 Does not provide services to public 16 508

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 508
2018 Does not provide services to public 4 508

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 508
2018 Does not provide services to public 4 508

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 508
2018 Does not provide services to public 9 508

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 508
2018 Does not provide services to public 8 508

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 508
2018 Does not provide services to public 49 508

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 464
2018 Does not provide services to public 4 486

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 464
2018 Does not provide services to public 14 486

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 464
2018 Does not provide services to public 3 486

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 464
2018 Does not provide services to public 3 486

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 464
2018 Does not provide services to public 4 486

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 464
2018 Does not provide services to public 4 486

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 464
2018 Does not provide services to public 13 486

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 464
2018 Does not provide services to public 14 486

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 464
2018 Does not provide services to public 9 486

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 464
2018 Does not provide services to public 28 486

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 464
2018 Does not provide services to public 10 486

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 464
2018 Does not provide services to public 46 486

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 1 464
2018 Does not provide services to public 1 486

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 59 464
2018 Does not provide services to public 60 486

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 464
2018 Does not provide services to public 4 486

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 464
2018 Does not provide services to public 11 486

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 17 24 4 4 27 6 53 11 6639
2018 Does not provide services to public 18 17 21 3 3 32 7 56 10 7954
2017 Provides services to public 18 16 19 3 4 31 9 56 11 7415
2017 Does not provide services to public 17 17 18 3 3 34 9 58 10 8384
2014 Provides services to public 14 16 21 4 4 33 9 52 13 6825
2014 Does not provide services to public 14 15 20 3 2 38 8 54 9 8389

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 31 19 4 4 9 1 70 8 6649
2018 Does not provide services to public 32 31 18 3 3 12 2 72 7 7961
2017 Provides services to public 33 30 16 4 3 12 2 74 8 7405
2017 Does not provide services to public 32 31 16 3 2 14 2 75 7 8376
2014 Provides services to public 25 30 18 4 3 17 2 68 9 6824
2014 Does not provide services to public 26 29 18 3 2 21 2 70 7 8386
2011 Provides services to public 33 36 14 4 3 9 0 76 8 7163
2011 Does not provide services to public 32 36 15 4 2 11 0 77 6 9660
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 20 21 17 27 0 1 34 45 6646
2018 Does not provide services to public 18 23 21 16 20 0 2 42 37 7961
2017 Provides services to public 16 21 19 17 25 0 2 37 43 7408
2017 Does not provide services to public 20 22 20 15 20 0 3 44 36 8371

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 23 28 17 13 0 2 42 30 6638
2018 Does not provide services to public 17 26 30 16 10 0 1 43 27 7945
2017 Provides services to public 18 23 26 16 14 0 2 42 31 7403
2017 Does not provide services to public 18 27 28 15 10 0 1 46 26 8377

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 24 21 13 10 1 6 53 25 6612
2018 Does not provide services to public 21 27 26 15 9 0 1 49 24 7922
2017 Provides services to public 26 23 19 12 11 1 8 54 25 7387
2017 Does not provide services to public 22 28 24 14 9 1 2 52 23 8362

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 21 23 17 16 2 2 43 33 6621
2018 Does not provide services to public 21 25 25 16 11 1 2 46 28 7921
2017 Provides services to public 22 22 20 16 16 2 3 46 33 7410
2017 Does not provide services to public 22 25 23 15 11 1 3 49 27 8373

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 19 9 3 3 1 10 84 6 6617
2018 Does not provide services to public 48 23 13 5 3 1 7 77 9 7939
2017 Provides services to public 51 19 9 3 3 1 14 82 7 7402
2017 Does not provide services to public 46 22 12 5 3 1 10 77 9 8361

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 26 22 11 10 0 1 56 22 6638
2018 Does not provide services to public 30 27 22 11 9 0 1 57 20 7957
2017 Provides services to public 27 29 22 12 9 0 1 56 22 7396
2017 Does not provide services to public 30 29 22 11 7 0 1 60 18 8353

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 30 25 10 8 1 2 56 19 6629
2018 Does not provide services to public 24 34 25 10 5 1 2 59 16 7928
2017 Provides services to public 26 28 22 12 7 1 3 57 20 7395
2017 Does not provide services to public 28 33 21 10 5 1 2 63 15 8351

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 30 22 12 8 1 2 56 21 6638
2018 Does not provide services to public 20 31 26 14 7 1 1 52 21 7928
2017 Provides services to public 27 28 21 12 8 1 3 57 21 7391
2017 Does not provide services to public 21 32 24 13 7 1 2 54 21 8343

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 30 20 9 6 0 2 64 16 6621
2018 Does not provide services to public 24 32 24 13 7 0 1 56 20 7934
2017 Provides services to public 34 28 17 10 6 1 3 65 16 7396
2017 Does not provide services to public 26 32 21 12 6 1 2 60 18 8345

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 28 25 15 11 0 1 49 26 6608
2018 Does not provide services to public 25 31 24 12 7 0 1 56 20 7899
2017 Provides services to public 21 29 23 14 11 1 2 51 25 7385
2017 Does not provide services to public 26 31 22 11 7 1 2 59 19 8331

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 24 14 7 6 0 3 72 13 6601
2018 Does not provide services to public 48 24 14 6 5 0 2 74 11 7906
2017 Provides services to public 45 25 15 7 5 0 2 72 12 7402
2017 Does not provide services to public 50 24 13 6 4 0 2 76 10 8367

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 17 9 4 4 1 6 83 8 6618
2018 Does not provide services to public 65 16 7 3 3 1 6 86 6 7912

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 13 7 4 4 1 5 84 9 6614
2018 Does not provide services to public 69 13 6 3 4 1 5 86 7 7918
2017 Provides services to public 67 13 6 4 4 1 4 85 8 7409
2017 Does not provide services to public 71 12 5 4 3 1 5 88 7 8369

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 24 10 4 3 0 2 82 7 6640
2018 Does not provide services to public 55 25 11 4 3 0 2 83 7 7936
2017 Provides services to public 57 24 9 4 3 0 3 84 7 7397
2017 Does not provide services to public 56 26 9 4 2 0 3 85 6 8370

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 19 10 6 5 0 2 78 11 6616
2018 Does not provide services to public 57 20 10 6 5 0 2 78 11 7924
2017 Provides services to public 60 18 9 5 4 1 3 82 10 7400
2017 Does not provide services to public 62 18 8 5 4 1 3 83 9 8366

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 7 3 1 1 0 34 92 3 6578
2018 Does not provide services to public 49 12 6 2 1 0 29 86 5 7899
2017 Provides services to public 54 7 3 1 1 0 33 92 3 7395
2017 Does not provide services to public 52 12 5 2 1 0 27 88 5 8361

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 22 14 6 4 0 5 75 10 6616
2018 Does not provide services to public 67 16 6 1 1 1 8 91 3 7905
2017 Provides services to public 51 21 12 6 3 1 7 78 10 7362
2017 Does not provide services to public 69 14 4 1 1 1 10 93 2 8328

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 18 11 6 9 1 5 73 16 6642
2018 Does not provide services to public 65 14 7 4 4 0 5 84 9 7939
2017 Provides services to public 48 18 11 8 9 1 5 69 19 7415
2017 Does not provide services to public 62 16 7 4 4 1 6 83 9 8370

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 30 17 6 4 0 3 73 10 6626
2018 Does not provide services to public 45 29 15 5 3 0 3 76 8 7932
2017 Provides services to public 42 32 15 5 3 0 3 76 9 7401
2017 Does not provide services to public 47 29 13 5 2 0 3 79 7 8356

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 29 37 15 6 0 0 42 22 6662
2018 Does not provide services to public 14 32 37 13 4 0 0 46 18 7965
2017 Provides services to public 11 28 38 15 8 0 0 39 24 7414
2017 Does not provide services to public 13 31 38 12 5 0 0 44 17 8388

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 22 37 17 7 0 0 25 38 6579
2018 Does not provide services to public 9 20 40 22 9 0 0 31 29 7886
2017 Provides services to public 13 24 38 17 7 0 0 24 37 7396
2017 Does not provide services to public 8 19 39 22 11 0 1 34 27 8365

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 41 15 9 5 2 0 71 14 6647
2018 Does not provide services to public 33 41 14 6 3 2 0 76 10 7944
2017 Provides services to public 25 41 15 10 7 3 0 67 17 7419
2017 Does not provide services to public 31 41 14 7 4 3 0 75 11 8376

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 35 17 15 10 2 0 57 25 6640
2018 Does not provide services to public 25 38 17 12 7 2 0 64 19 7960
2017 Provides services to public 16 36 18 16 11 2 0 53 28 7412
2017 Does not provide services to public 20 42 16 13 7 2 0 63 20 8382
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 23 21 15 18 1 1 22 78 6652
2018 Does not provide services to public 27 25 21 13 12 2 1 27 73 7975
2017 Provides services to public 25 22 19 14 17 2 1 26 74 7422
2017 Does not provide services to public 31 23 19 11 12 3 1 33 67 8387

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 5108
2018 Does not provide services to public 20 5647
2017 Provides services to public 22 5303
2017 Does not provide services to public 19 5390

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 5108
2018 Does not provide services to public 36 5647
2017 Provides services to public 29 5303
2017 Does not provide services to public 33 5390

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 5108
2018 Does not provide services to public 24 5647
2017 Provides services to public 27 5303
2017 Does not provide services to public 21 5390

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 5108
2018 Does not provide services to public 45 5647
2017 Provides services to public 42 5303
2017 Does not provide services to public 47 5390

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 5108
2018 Does not provide services to public 8 5647
2017 Provides services to public 7 5303
2017 Does not provide services to public 7 5390

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 5108
2018 Does not provide services to public 29 5647

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 5108
2018 Does not provide services to public 37 5647
2017 Provides services to public 41 5303
2017 Does not provide services to public 40 5390

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 4 42 18 11 6 18 4903
2018 Does not provide services to public 4 42 19 11 5 17 5404
2017 Provides services to public 5 49 19 9 4 13 5196
2017 Does not provide services to public 6 49 20 9 4 12 5290

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 29 71 5078
2018 Does not provide services to public 28 72 5616

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 17 18 28 1 6 33 49 5090
2018 Does not provide services to public 9 20 17 19 26 1 7 32 49 5631
2017 Provides services to public 10 21 14 17 28 2 9 34 50 5323
2017 Does not provide services to public 10 21 16 17 26 2 9 35 47 5421

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 10 13 20 47 1 5 15 71 5096
2018 Does not provide services to public 3 10 13 19 47 2 5 14 72 5634
2017 Provides services to public 3 8 11 16 53 2 7 12 76 5321
2017 Does not provide services to public 3 9 11 17 51 2 7 13 75 5424

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 16 16 11 14 1 8 54 28 6649
2018 Does not provide services to public 36 17 16 11 12 1 8 58 25 7962
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