2018 Public Service Employee Survey Results for Employment and Social Development Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 51 7 9 3 0 0 81 12 2986
2018 Health care practitioners 29 45 7 14 4 0 0 74 19 182
2018 Federal regulators 23 52 7 11 7 0 1 75 18 101
2018 Compliance, inspection and enforcement 21 46 8 17 7 0 0 67 25 698
2018 Communications or public affairs 31 45 9 12 2 0 1 76 14 242
2018 Access to information and privacy 41 42 9 4 4 0 0 83 8 111
2018 Security 28 40 13 11 8 0 0 69 19 62
2018 Science and technology 12 43 24 9 8 0 3 57 18 29
2018 Legal services 11 65 14 10 0 0 0 76 10 28
2018 Administration and operations 24 47 9 14 5 0 1 72 19 3020
2018 Human resources 31 48 7 11 3 0 1 79 13 646
2018 Financial management 36 43 8 8 4 0 0 80 12 375
2018 Procurement 25 56 12 7 0 0 0 81 7 47
2018 Real property 23 41 10 16 8 0 2 65 25 49
2018 Materiel management 24 29 23 24 0 0 0 53 24 13
2018 Information management 27 47 10 11 5 0 0 74 16 240
2018 Information technology 28 43 11 10 6 0 1 73 16 886
2018 Internal audit 36 38 12 12 3 0 0 74 14 84
2018 Evaluation 24 45 12 14 4 0 1 69 18 99
2018 Data sciences 34 43 13 6 1 0 2 79 8 154
2018 Policy 23 43 14 12 6 1 1 67 19 763
2018 Project management 24 43 13 14 5 0 0 67 20 743
2018 Other services to the public 24 49 7 14 5 0 0 74 19 1780
2018 None of the above 24 47 11 12 6 0 0 71 18 1195
2017 Client contact centre 30 44 9 12 4 0 0 74 17 3101
2017 Health care practitioners 29 36 9 19 7 0 0 65 26 148
2017 Federal regulators 10 54 8 20 9 0 0 64 28 97
2017 Compliance, inspection and enforcement 21 39 11 19 10 0 0 60 29 635
2017 Communications or public affairs 32 36 12 12 8 0 1 68 20 242
2017 Access to information and privacy 39 39 12 7 2 0 1 79 9 133
2017 Security 26 37 19 13 5 0 0 63 18 82
2017 Science and technology 42 32 7 11 5 0 4 77 16 40
2017 Legal services 25 47 14 11 3 0 0 72 14 36
2017 Administration and operations 25 44 11 15 6 0 0 69 20 3211
2017 Human resources 34 42 11 9 4 0 1 76 13 637
2017 Financial management 36 42 8 10 4 0 0 78 14 431
2017 Procurement 33 34 7 17 9 0 0 67 27 43
2017 Real property 40 40 13 6 2 0 0 80 7 52
2017 Materiel management 38 37 14 7 4 0 0 75 11 27
2017 Information management 33 36 12 14 4 0 0 69 19 241
2017 Information technology 31 38 13 12 6 0 0 69 18 925
2017 Internal audit 31 46 8 10 4 0 0 77 15 70
2017 Evaluation 26 51 12 6 3 0 2 79 9 87
2017 Data sciences 28 48 9 10 4 1 1 77 14 126
2017 Policy 22 43 16 13 5 0 0 66 18 764
2017 Project management 26 41 12 14 7 0 0 67 21 739
2017 Other services to the public 26 43 9 15 8 0 0 69 23 1904
2017 None of the above 27 40 11 14 8 0 0 67 22 1816
2014 Client contact centre 28 44 10 13 5 0 0 72 18 2931
2014 Health care practitioners 22 45 12 18 2 0 1 67 21 167
2014 Federal regulators 18 38 12 21 11 0 1 56 32 119
2014 Compliance, inspection and enforcement 19 38 13 20 10 0 0 57 29 567
2014 Communications or public affairs 23 42 11 16 7 1 0 66 23 285
2014 Access to information and privacy 31 34 15 11 8 1 1 65 19 120
2014 Security 24 33 18 15 9 0 0 57 25 95
2014 Science and technology 18 38 10 18 16 0 0 56 34 49
2014 Legal services 36 42 15 5 2 0 0 78 7 58
2014 Administration and operations 23 41 13 16 6 0 0 64 22 3459
2014 Human resources 25 37 12 18 8 0 0 63 26 667
2014 Financial management 28 42 10 11 8 0 0 70 20 451
2014 Procurement 28 41 5 14 10 0 2 70 24 39
2014 Real property 22 42 11 19 6 0 0 65 24 54
2014 Materiel management 17 28 24 24 7 0 0 45 32 29
2014 Information management 25 39 13 13 10 0 0 64 22 285
2014 Information technology 19 37 16 17 10 0 0 56 27 1157
2014 Internal audit 27 45 12 11 5 0 0 73 15 66
2014 Evaluation 22 44 15 11 6 0 2 67 18 124
2014 Other services to the public 24 42 10 15 8 0 0 66 24 2201
2014 None of the above 21 42 13 13 9 0 1 64 22 2171

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 39 16 9 5 0 0 70 14 2983
2018 Health care practitioners 38 42 10 8 2 0 0 80 10 182
2018 Federal regulators 44 35 15 4 2 0 0 80 6 100
2018 Compliance, inspection and enforcement 35 38 13 9 5 0 0 73 14 695
2018 Communications or public affairs 43 43 7 5 2 0 0 86 7 243
2018 Access to information and privacy 36 38 15 8 3 0 0 74 11 110
2018 Security 37 48 3 9 3 0 0 85 12 62
2018 Science and technology 34 58 0 8 0 0 0 92 8 28
2018 Legal services 42 47 0 4 7 0 0 89 11 27
2018 Administration and operations 33 39 14 10 5 0 0 72 14 3012
2018 Human resources 45 34 10 7 3 1 0 80 10 644
2018 Financial management 40 46 8 4 2 0 0 86 7 375
2018 Procurement 41 36 11 10 2 0 0 77 12 47
2018 Real property 44 44 4 8 0 0 0 88 8 49
2018 Materiel management 30 52 9 0 10 0 0 82 10 12
2018 Information management 31 36 19 9 4 0 0 67 14 238
2018 Information technology 43 40 9 5 2 0 0 83 8 884
2018 Internal audit 39 38 13 6 4 0 0 77 10 84
2018 Evaluation 44 38 8 8 2 0 0 82 10 99
2018 Data sciences 47 39 7 4 3 0 0 86 7 153
2018 Policy 38 42 11 6 3 0 0 81 9 761
2018 Project management 35 42 12 10 2 0 0 76 12 737
2018 Other services to the public 31 38 15 10 6 0 0 70 16 1772
2018 None of the above 36 36 15 7 6 0 0 72 13 1190
2017 Client contact centre 30 40 16 8 5 0 0 71 13 3102
2017 Health care practitioners 49 38 7 3 4 0 0 87 7 148
2017 Federal regulators 57 28 7 5 3 0 0 85 8 98
2017 Compliance, inspection and enforcement 35 38 12 9 6 0 0 74 15 634
2017 Communications or public affairs 42 43 8 4 4 0 0 84 8 242
2017 Access to information and privacy 36 39 15 8 2 0 0 75 10 134
2017 Security 33 40 15 7 5 0 0 73 12 81
2017 Science and technology 41 37 11 2 5 0 4 81 7 39
2017 Legal services 37 38 5 16 3 0 0 75 19 36
2017 Administration and operations 32 39 15 9 5 0 0 72 14 3208
2017 Human resources 41 39 11 6 4 0 0 80 9 638
2017 Financial management 35 44 11 6 3 0 0 79 10 430
2017 Procurement 26 48 12 7 7 0 0 74 14 43
2017 Real property 54 29 9 8 0 0 0 83 8 52
2017 Materiel management 45 33 7 7 8 0 0 78 15 27
2017 Information management 33 39 14 8 5 0 0 72 14 240
2017 Information technology 41 40 10 6 3 0 0 82 9 925
2017 Internal audit 45 40 6 7 1 0 0 86 9 70
2017 Evaluation 48 34 8 9 1 0 0 82 10 87
2017 Data sciences 42 42 10 4 1 0 0 85 5 126
2017 Policy 42 40 9 7 3 0 0 81 10 763
2017 Project management 35 40 11 9 5 0 0 75 14 739
2017 Other services to the public 33 36 16 8 6 0 0 69 14 1903
2017 None of the above 37 36 14 8 5 0 0 74 12 1817
2014 Client contact centre 29 39 17 9 6 0 0 68 15 2935
2014 Health care practitioners 37 42 12 6 3 0 0 79 9 167
2014 Federal regulators 45 32 12 9 2 0 0 77 11 119
2014 Compliance, inspection and enforcement 35 40 11 8 6 0 0 75 14 569
2014 Communications or public affairs 37 39 9 8 6 0 0 76 14 285
2014 Access to information and privacy 30 41 15 8 5 0 1 72 13 120
2014 Security 40 30 14 12 5 0 0 69 17 95
2014 Science and technology 37 38 13 8 4 0 0 75 12 49
2014 Legal services 39 39 8 8 5 0 0 78 13 58
2014 Administration and operations 27 42 14 10 7 0 0 69 17 3462
2014 Human resources 35 40 12 8 5 0 0 75 13 668
2014 Financial management 37 43 11 6 2 0 0 81 8 451
2014 Procurement 33 34 12 14 6 0 0 67 21 39
2014 Real property 41 43 9 2 6 0 0 83 7 54
2014 Materiel management 26 35 14 13 12 0 0 61 25 29
2014 Information management 34 36 13 12 5 0 0 70 16 285
2014 Information technology 33 43 12 7 4 0 0 77 11 1157
2014 Internal audit 25 46 13 10 7 0 0 71 16 66
2014 Evaluation 35 45 11 6 4 0 0 80 10 124
2014 Other services to the public 30 38 16 9 7 0 0 68 16 2203
2014 None of the above 32 39 14 9 6 0 0 71 16 2174

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 40 11 7 4 0 0 79 11 2961
2018 Health care practitioners 50 35 6 5 5 0 0 84 9 179
2018 Federal regulators 50 35 8 5 2 0 0 85 7 99
2018 Compliance, inspection and enforcement 40 41 10 6 4 0 0 81 10 689
2018 Communications or public affairs 51 39 5 3 1 0 0 90 5 237
2018 Access to information and privacy 51 26 13 7 3 0 0 77 10 111
2018 Security 38 47 5 7 4 0 0 85 10 60
2018 Science and technology 33 45 10 13 0 0 0 77 13 29
2018 Legal services 50 42 4 4 0 0 0 92 4 26
2018 Administration and operations 40 39 9 8 4 0 0 79 12 3003
2018 Human resources 50 34 6 7 4 0 0 84 10 641
2018 Financial management 46 42 6 4 2 0 0 88 6 375
2018 Procurement 48 43 3 4 2 0 0 91 6 46
2018 Real property 52 40 4 4 0 0 0 92 4 49
2018 Materiel management 57 34 9 0 0 0 0 91 0 13
2018 Information management 35 41 13 8 4 0 0 76 11 235
2018 Information technology 44 42 6 6 2 0 0 86 8 880
2018 Internal audit 49 36 5 9 0 0 0 85 9 83
2018 Evaluation 56 26 7 11 1 0 0 81 12 99
2018 Data sciences 46 40 6 7 1 0 0 85 8 154
2018 Policy 45 41 6 6 2 0 0 86 8 756
2018 Project management 39 41 9 7 3 0 0 81 10 733
2018 Other services to the public 38 40 11 8 4 0 0 78 12 1764
2018 None of the above 42 38 10 6 4 0 0 80 10 1188
2017 Client contact centre 40 38 11 7 4 0 0 78 11 3097
2017 Health care practitioners 59 32 4 4 1 0 0 91 5 148
2017 Federal regulators 63 24 4 7 1 0 0 88 8 98
2017 Compliance, inspection and enforcement 42 39 8 6 4 0 0 82 10 635
2017 Communications or public affairs 51 34 5 7 2 0 0 86 9 242
2017 Access to information and privacy 44 38 9 6 3 0 0 82 9 134
2017 Security 35 41 12 9 4 0 0 76 12 82
2017 Science and technology 53 31 7 2 2 0 4 88 5 40
2017 Legal services 40 41 11 5 3 0 0 81 8 36
2017 Administration and operations 40 38 10 8 4 0 0 79 12 3210
2017 Human resources 47 38 6 5 4 0 0 86 9 637
2017 Financial management 42 39 10 6 3 0 0 81 9 429
2017 Procurement 35 44 7 9 5 0 0 79 14 43
2017 Real property 58 29 9 4 0 0 0 87 4 52
2017 Materiel management 52 26 14 8 0 0 0 78 8 27
2017 Information management 39 40 9 8 4 0 0 79 12 241
2017 Information technology 46 40 6 6 2 0 0 86 8 923
2017 Internal audit 56 37 3 5 0 0 0 92 5 70
2017 Evaluation 56 30 7 7 1 0 0 86 8 87
2017 Data sciences 47 44 2 3 4 0 0 91 7 126
2017 Policy 47 39 7 5 3 0 0 86 7 763
2017 Project management 39 41 9 6 5 0 0 80 11 738
2017 Other services to the public 42 37 9 8 5 0 0 79 13 1905
2017 None of the above 43 36 10 6 4 0 0 79 10 1813
2014 Client contact centre 38 38 11 8 5 0 0 76 13 2933
2014 Health care practitioners 54 35 6 3 1 0 0 89 5 167
2014 Federal regulators 47 33 11 7 2 0 0 80 9 119
2014 Compliance, inspection and enforcement 42 41 8 6 4 0 0 83 10 567
2014 Communications or public affairs 46 36 5 9 4 0 0 82 13 285
2014 Access to information and privacy 41 38 12 5 4 0 1 80 9 120
2014 Security 36 38 11 9 6 0 0 73 16 95
2014 Science and technology 45 39 8 2 6 0 0 84 8 49
2014 Legal services 52 36 2 8 2 0 0 88 10 58
2014 Administration and operations 34 41 10 8 6 0 0 76 14 3458
2014 Human resources 41 39 9 7 3 0 0 81 10 669
2014 Financial management 42 43 7 4 3 0 0 86 8 451
2014 Procurement 41 38 5 11 6 0 0 79 16 39
2014 Real property 50 41 0 6 4 0 0 91 9 54
2014 Materiel management 37 42 3 7 12 0 0 78 18 29
2014 Information management 42 35 8 11 5 0 0 76 16 285
2014 Information technology 40 41 8 7 4 0 0 81 11 1156
2014 Internal audit 38 45 9 5 3 0 0 83 8 66
2014 Evaluation 46 42 7 2 2 0 0 88 5 124
2014 Other services to the public 38 38 10 8 6 0 0 77 13 2200
2014 None of the above 37 39 11 8 5 0 0 76 13 2170

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 37 12 8 4 0 1 75 13 2974
2018 Health care practitioners 37 35 9 13 5 0 0 72 18 181
2018 Federal regulators 43 34 10 6 6 1 0 78 12 101
2018 Compliance, inspection and enforcement 36 39 11 9 5 0 0 75 14 697
2018 Communications or public affairs 45 35 8 11 1 0 0 80 12 241
2018 Access to information and privacy 46 34 11 7 1 0 1 81 8 111
2018 Security 47 26 11 9 5 2 0 73 15 61
2018 Science and technology 47 23 15 7 0 3 5 76 7 29
2018 Legal services 32 37 12 11 3 0 5 73 15 28
2018 Administration and operations 39 35 11 8 5 0 1 75 14 3013
2018 Human resources 52 31 6 6 4 0 1 83 10 646
2018 Financial management 46 34 10 5 4 0 0 80 9 377
2018 Procurement 59 20 12 4 4 0 0 79 9 47
2018 Real property 52 40 2 4 2 0 0 92 6 49
2018 Materiel management 30 29 34 7 0 0 0 59 7 13
2018 Information management 53 29 9 4 3 0 2 83 7 237
2018 Information technology 50 33 9 4 2 1 1 85 6 885
2018 Internal audit 44 30 15 5 6 0 0 74 11 83
2018 Evaluation 50 34 5 8 1 1 1 86 9 99
2018 Data sciences 56 28 8 6 1 0 1 84 8 153
2018 Policy 42 34 9 10 4 0 1 77 14 759
2018 Project management 43 32 9 10 5 0 0 76 15 741
2018 Other services to the public 34 36 13 10 6 0 0 70 17 1777
2018 None of the above 39 35 11 7 6 0 1 75 14 1193
2017 Client contact centre 38 35 12 9 6 0 1 73 14 3101
2017 Health care practitioners 40 34 9 10 7 0 0 74 17 148
2017 Federal regulators 49 32 9 7 3 0 0 81 10 98
2017 Compliance, inspection and enforcement 39 35 10 9 7 0 0 74 16 635
2017 Communications or public affairs 45 33 7 10 4 0 0 78 14 242
2017 Access to information and privacy 51 35 10 2 1 1 0 87 3 134
2017 Security 40 29 17 5 7 0 2 71 12 82
2017 Science and technology 44 31 7 9 5 0 4 78 15 40
2017 Legal services 35 35 14 11 6 0 0 70 17 36
2017 Administration and operations 39 33 11 9 6 0 1 73 15 3210
2017 Human resources 49 34 8 5 4 0 1 83 9 637
2017 Financial management 45 33 8 7 5 0 1 79 12 430
2017 Procurement 41 36 12 12 0 0 0 77 12 43
2017 Real property 61 28 6 4 0 0 2 90 4 52
2017 Materiel management 56 29 8 8 0 0 0 84 8 27
2017 Information management 50 30 9 5 3 1 1 82 9 240
2017 Information technology 53 30 8 5 3 0 1 84 8 922
2017 Internal audit 43 36 6 8 6 0 1 80 14 70
2017 Evaluation 41 40 11 7 1 0 0 81 8 87
2017 Data sciences 50 34 8 2 4 0 1 85 7 126
2017 Policy 40 37 9 9 6 0 0 77 15 762
2017 Project management 43 32 8 8 8 0 0 75 16 739
2017 Other services to the public 37 33 11 10 8 0 0 71 18 1903
2017 None of the above 38 34 11 9 8 0 1 73 17 1814
2014 Client contact centre 29 35 15 11 8 0 2 65 19 2932
2014 Health care practitioners 34 34 8 14 10 0 0 68 24 167
2014 Federal regulators 26 34 18 11 11 0 0 60 22 119
2014 Compliance, inspection and enforcement 28 35 12 12 12 0 1 64 24 569
2014 Communications or public affairs 35 32 15 12 5 0 1 68 17 285
2014 Access to information and privacy 34 30 15 8 10 1 2 66 18 119
2014 Security 37 29 15 15 4 0 0 66 19 95
2014 Science and technology 40 30 10 6 14 0 0 70 20 49
2014 Legal services 51 30 9 7 2 0 0 82 9 58
2014 Administration and operations 34 35 13 11 7 0 1 69 18 3459
2014 Human resources 37 35 12 9 6 0 1 72 15 669
2014 Financial management 44 34 11 3 6 0 2 80 9 451
2014 Procurement 48 31 10 6 6 0 0 79 11 39
2014 Real property 46 43 4 6 2 0 0 89 7 54
2014 Materiel management 33 32 6 11 11 0 6 70 24 29
2014 Information management 40 33 10 8 7 1 2 74 15 284
2014 Information technology 40 36 12 7 4 0 1 76 11 1156
2014 Internal audit 25 43 13 13 6 0 0 68 19 66
2014 Evaluation 34 35 11 9 8 1 1 71 17 124
2014 Other services to the public 29 33 15 12 10 1 1 63 22 2200
2014 None of the above 33 34 14 10 8 1 1 68 18 2171

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 43 12 7 4 0 0 76 11 2962
2018 Health care practitioners 23 45 9 14 10 0 0 68 23 179
2018 Federal regulators 41 41 10 6 2 0 0 82 8 101
2018 Compliance, inspection and enforcement 28 42 15 9 7 0 0 70 15 689
2018 Communications or public affairs 33 44 10 9 5 0 0 77 14 242
2018 Access to information and privacy 34 44 12 9 1 0 0 78 10 110
2018 Security 28 57 5 6 3 0 0 85 10 62
2018 Science and technology 39 46 7 3 5 0 0 85 8 29
2018 Legal services 32 46 8 11 3 0 0 78 14 28
2018 Administration and operations 32 44 11 8 4 0 0 76 13 3011
2018 Human resources 39 41 10 6 4 0 0 80 9 642
2018 Financial management 34 46 10 7 3 0 0 80 9 376
2018 Procurement 30 45 15 9 2 0 0 74 11 47
2018 Real property 44 37 10 4 4 0 0 81 8 48
2018 Materiel management 35 33 32 0 0 0 0 68 0 13
2018 Information management 34 41 12 9 4 0 0 75 13 238
2018 Information technology 35 42 12 7 3 0 0 77 11 882
2018 Internal audit 30 44 10 10 6 0 0 75 16 84
2018 Evaluation 40 35 9 12 4 0 0 75 16 99
2018 Data sciences 45 35 11 6 3 0 0 81 8 153
2018 Policy 36 40 12 8 4 0 0 76 12 757
2018 Project management 32 43 12 10 3 0 0 75 13 738
2018 Other services to the public 32 42 13 8 5 0 0 74 13 1777
2018 None of the above 33 38 14 8 6 0 0 72 14 1194
2017 Client contact centre 33 45 12 7 4 0 0 77 11 3101
2017 Health care practitioners 25 53 8 9 5 0 0 78 14 147
2017 Federal regulators 47 38 5 9 1 0 0 85 10 98
2017 Compliance, inspection and enforcement 27 43 12 10 8 0 0 70 18 635
2017 Communications or public affairs 30 51 7 9 4 0 0 80 12 242
2017 Access to information and privacy 35 45 9 5 5 0 0 80 10 135
2017 Security 24 52 12 6 4 1 0 78 10 82
2017 Science and technology 35 41 12 7 2 0 4 78 10 40
2017 Legal services 34 44 5 13 3 0 0 78 16 36
2017 Administration and operations 31 45 12 7 4 0 0 76 12 3215
2017 Human resources 37 42 10 6 4 0 0 80 10 638
2017 Financial management 27 48 13 8 5 0 0 74 13 432
2017 Procurement 36 32 25 2 4 0 0 68 7 43
2017 Real property 35 50 13 0 2 0 0 85 2 52
2017 Materiel management 48 33 4 8 8 0 0 81 16 27
2017 Information management 28 44 16 7 5 0 0 72 12 241
2017 Information technology 34 43 12 6 5 0 0 77 11 925
2017 Internal audit 37 50 9 4 0 0 0 87 4 70
2017 Evaluation 44 32 13 9 2 0 0 76 12 87
2017 Data sciences 41 42 8 6 2 0 0 83 9 126
2017 Policy 37 43 9 7 4 0 0 80 11 764
2017 Project management 30 43 11 9 6 0 0 74 15 738
2017 Other services to the public 32 43 12 8 5 0 0 75 13 1903
2017 None of the above 33 42 11 8 6 0 0 75 14 1815
2014 Client contact centre 28 47 13 8 5 0 0 75 12 2932
2014 Health care practitioners 25 47 15 10 4 0 0 72 14 167
2014 Federal regulators 29 41 14 7 8 0 0 71 16 119
2014 Compliance, inspection and enforcement 24 48 11 9 7 0 0 72 16 569
2014 Communications or public affairs 24 48 11 11 6 0 0 72 18 285
2014 Access to information and privacy 31 42 18 5 3 0 1 74 7 120
2014 Security 23 41 21 9 4 0 1 65 14 95
2014 Science and technology 19 49 10 12 10 0 0 68 22 49
2014 Legal services 40 35 9 15 2 0 0 75 17 58
2014 Administration and operations 24 47 13 9 6 0 0 71 15 3461
2014 Human resources 30 44 13 8 6 0 0 74 14 669
2014 Financial management 30 47 11 8 4 0 0 77 12 451
2014 Procurement 23 49 9 8 11 0 0 72 19 39
2014 Real property 26 50 13 4 7 0 0 76 11 54
2014 Materiel management 23 46 14 7 11 0 0 68 18 29
2014 Information management 32 37 12 11 8 0 0 69 19 285
2014 Information technology 25 45 14 10 6 0 0 70 16 1156
2014 Internal audit 22 51 13 11 3 0 0 73 14 65
2014 Evaluation 27 52 8 9 4 0 0 79 13 124
2014 Other services to the public 27 44 13 9 6 0 0 71 15 2202
2014 None of the above 26 43 14 10 7 0 0 69 17 2173

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 37 19 13 9 0 0 59 22 2980
2018 Health care practitioners 15 30 23 14 18 0 0 45 31 181
2018 Federal regulators 29 35 14 14 8 0 0 64 22 100
2018 Compliance, inspection and enforcement 19 32 21 16 11 0 1 52 27 696
2018 Communications or public affairs 35 34 13 13 4 1 0 70 18 242
2018 Access to information and privacy 30 36 16 11 7 0 0 66 18 111
2018 Security 29 32 21 8 10 0 0 61 18 62
2018 Science and technology 41 30 14 7 8 0 0 71 15 29
2018 Legal services 26 44 15 7 7 0 0 71 14 28
2018 Administration and operations 25 34 17 13 10 0 0 60 23 3026
2018 Human resources 32 36 18 8 6 1 0 68 14 646
2018 Financial management 34 39 12 7 6 0 1 74 13 377
2018 Procurement 34 43 7 4 9 2 0 79 14 46
2018 Real property 39 37 10 12 2 0 0 76 14 49
2018 Materiel management 23 30 0 24 23 0 0 53 47 13
2018 Information management 32 34 13 13 8 1 0 66 21 240
2018 Information technology 32 38 15 9 5 0 0 70 14 884
2018 Internal audit 28 36 17 10 9 0 0 64 19 84
2018 Evaluation 29 42 13 12 3 0 1 72 16 98
2018 Data sciences 44 32 14 6 4 0 1 76 10 152
2018 Policy 34 36 12 10 7 0 0 71 17 760
2018 Project management 28 35 17 11 7 0 1 64 18 742
2018 Other services to the public 20 30 19 16 15 0 0 50 31 1780
2018 None of the above 26 33 17 13 11 0 0 59 24 1192
2017 Client contact centre 23 36 17 14 9 1 0 59 23 3102
2017 Health care practitioners 12 32 18 20 16 1 0 45 36 148
2017 Federal regulators 31 33 13 13 9 1 0 65 22 98
2017 Compliance, inspection and enforcement 21 32 19 17 12 0 0 52 29 635
2017 Communications or public affairs 33 39 10 13 6 0 0 72 18 242
2017 Access to information and privacy 31 35 21 8 4 0 0 67 12 133
2017 Security 17 40 27 12 2 1 0 58 15 82
2017 Science and technology 26 39 17 7 7 0 4 67 15 40
2017 Legal services 27 40 8 19 5 0 0 67 25 36
2017 Administration and operations 24 36 16 13 10 0 0 61 23 3213
2017 Human resources 33 36 15 11 5 0 0 69 16 637
2017 Financial management 29 39 17 9 6 0 0 67 15 432
2017 Procurement 18 36 25 7 12 2 0 55 19 43
2017 Real property 36 38 17 4 6 0 0 74 9 52
2017 Materiel management 34 36 11 11 8 0 0 70 19 27
2017 Information management 28 36 15 14 5 0 0 64 20 241
2017 Information technology 28 39 15 11 7 0 0 67 18 925
2017 Internal audit 31 44 7 10 9 0 0 74 19 70
2017 Evaluation 29 39 11 15 6 0 0 68 21 87
2017 Data sciences 45 30 11 6 6 1 0 76 12 126
2017 Policy 36 39 11 8 6 0 0 75 14 762
2017 Project management 29 38 13 12 7 0 0 67 19 738
2017 Other services to the public 20 33 18 16 13 0 0 53 29 1903
2017 None of the above 24 34 17 14 11 0 0 58 25 1816
2014 Client contact centre 17 33 21 17 11 0 0 51 28 2933
2014 Health care practitioners 11 35 21 22 11 0 0 46 33 167
2014 Federal regulators 17 40 16 18 9 0 0 57 27 119
2014 Compliance, inspection and enforcement 15 33 21 17 13 0 0 48 30 569
2014 Communications or public affairs 27 36 13 17 7 0 0 63 24 285
2014 Access to information and privacy 28 31 22 11 7 0 2 60 18 120
2014 Security 15 37 17 19 11 0 0 52 31 95
2014 Science and technology 18 29 24 16 12 0 0 48 28 49
2014 Legal services 36 44 7 14 0 0 0 80 14 58
2014 Administration and operations 20 36 18 15 11 0 0 56 26 3461
2014 Human resources 22 36 17 15 9 0 0 59 24 668
2014 Financial management 27 38 18 9 7 0 0 66 16 450
2014 Procurement 26 44 10 10 11 0 0 69 21 39
2014 Real property 22 33 22 13 10 0 0 55 22 54
2014 Materiel management 16 38 11 17 15 0 3 56 33 29
2014 Information management 28 31 15 15 10 0 0 59 25 285
2014 Information technology 23 37 18 12 9 0 0 61 21 1156
2014 Internal audit 12 43 20 17 7 1 0 55 24 66
2014 Evaluation 20 38 15 15 11 0 2 58 26 124
2014 Other services to the public 15 31 18 19 16 0 0 46 35 2203
2014 None of the above 19 37 18 13 12 0 0 56 26 2171

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 45 10 5 2 0 0 82 7 2982
2018 Health care practitioners 28 48 10 11 4 0 0 76 14 181
2018 Federal regulators 37 46 9 6 2 0 0 83 8 101
2018 Compliance, inspection and enforcement 28 42 14 10 6 0 0 70 16 697
2018 Communications or public affairs 29 44 11 12 4 0 0 73 16 242
2018 Access to information and privacy 39 41 14 6 1 0 0 79 7 111
2018 Security 28 42 20 6 3 2 0 70 9 62
2018 Science and technology 21 41 31 3 5 0 0 61 8 29
2018 Legal services 19 59 8 10 4 0 0 78 14 28
2018 Administration and operations 31 42 12 10 4 0 0 74 14 3022
2018 Human resources 33 42 13 8 4 0 0 75 12 644
2018 Financial management 31 46 12 8 4 0 0 76 12 378
2018 Procurement 33 43 17 4 2 0 0 76 6 47
2018 Real property 27 40 17 15 2 0 0 67 17 48
2018 Materiel management 23 29 17 22 9 0 0 52 31 13
2018 Information management 32 35 13 14 6 0 0 67 21 239
2018 Information technology 29 42 14 10 5 0 0 71 15 887
2018 Internal audit 47 34 8 6 5 0 0 81 11 84
2018 Evaluation 38 41 7 9 4 0 0 80 13 99
2018 Data sciences 32 45 9 8 4 0 1 78 13 153
2018 Policy 28 42 12 12 6 0 0 70 18 758
2018 Project management 27 37 15 14 7 0 0 64 21 741
2018 Other services to the public 34 41 12 9 4 0 0 76 12 1782
2018 None of the above 31 40 13 9 6 0 0 71 16 1193
2017 Client contact centre 37 44 10 6 3 0 0 82 8 3100
2017 Health care practitioners 32 44 7 12 4 0 0 77 16 148
2017 Federal regulators 30 48 12 6 3 0 1 80 9 97
2017 Compliance, inspection and enforcement 29 43 12 11 5 0 0 72 16 634
2017 Communications or public affairs 30 40 11 14 5 0 0 70 18 241
2017 Access to information and privacy 48 37 3 10 1 0 0 85 11 135
2017 Security 23 51 12 10 2 0 2 75 12 82
2017 Science and technology 30 41 16 7 2 0 4 74 10 40
2017 Legal services 38 37 17 6 3 0 0 75 9 36
2017 Administration and operations 31 45 12 9 4 0 0 76 12 3211
2017 Human resources 35 44 9 7 5 0 0 78 12 638
2017 Financial management 27 48 11 9 4 0 0 75 14 432
2017 Procurement 25 50 9 11 4 0 0 75 16 43
2017 Real property 32 38 19 9 2 0 0 70 11 52
2017 Materiel management 45 26 7 14 8 0 0 71 22 27
2017 Information management 29 41 11 15 3 0 0 71 19 240
2017 Information technology 30 44 13 9 4 0 0 74 13 923
2017 Internal audit 39 46 7 6 3 0 0 85 8 70
2017 Evaluation 50 31 10 7 1 0 0 81 9 87
2017 Data sciences 32 44 13 7 4 0 0 76 11 126
2017 Policy 27 47 10 11 4 0 0 74 16 763
2017 Project management 27 41 11 14 7 0 0 67 21 738
2017 Other services to the public 36 43 10 8 3 0 0 79 11 1906
2017 None of the above 33 40 12 9 5 0 0 74 14 1815

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 44 42 9 3 1 0 0 86 5 2980
2018 Health care practitioners 46 38 9 4 2 1 0 85 6 182
2018 Federal regulators 59 27 7 7 1 0 0 85 8 101
2018 Compliance, inspection and enforcement 41 41 10 6 2 0 0 82 8 700
2018 Communications or public affairs 45 39 8 5 2 0 0 85 7 245
2018 Access to information and privacy 52 38 8 0 1 0 1 91 1 111
2018 Security 55 32 10 2 2 0 0 87 3 62
2018 Science and technology 30 56 14 0 0 0 0 86 0 29
2018 Legal services 60 26 11 3 0 0 0 86 3 28
2018 Administration and operations 45 41 8 3 2 0 0 87 5 3017
2018 Human resources 47 40 7 3 2 1 0 88 5 643
2018 Financial management 46 43 6 2 2 0 0 89 4 377
2018 Procurement 40 46 10 4 0 0 0 85 4 48
2018 Real property 56 30 12 0 0 0 2 88 0 50
2018 Materiel management 23 62 7 8 0 0 0 85 8 13
2018 Information management 45 39 7 7 2 0 0 84 9 237
2018 Information technology 46 38 10 4 2 0 0 84 5 883
2018 Internal audit 46 43 4 5 2 0 0 89 7 84
2018 Evaluation 49 40 6 5 0 1 0 89 5 99
2018 Data sciences 50 39 7 3 1 0 0 89 4 154
2018 Policy 48 39 6 4 2 1 0 88 6 761
2018 Project management 47 37 8 6 1 0 0 85 7 737
2018 Other services to the public 45 41 8 4 2 0 0 86 6 1778
2018 None of the above 44 40 8 5 2 1 0 84 7 1183
2017 Client contact centre 41 42 9 4 2 0 0 84 7 3097
2017 Health care practitioners 42 39 8 6 4 0 0 81 10 147
2017 Federal regulators 42 46 7 4 2 0 0 88 6 97
2017 Compliance, inspection and enforcement 36 44 10 4 6 0 0 80 10 635
2017 Communications or public affairs 38 42 8 8 3 0 0 81 11 241
2017 Access to information and privacy 57 30 7 3 1 2 0 89 4 135
2017 Security 35 44 12 6 1 1 1 80 7 82
2017 Science and technology 36 56 2 0 2 0 4 95 2 40
2017 Legal services 42 47 9 0 3 0 0 88 3 35
2017 Administration and operations 41 42 10 4 2 0 0 84 6 3206
2017 Human resources 49 37 8 4 2 0 0 86 6 637
2017 Financial management 35 50 8 4 2 0 0 85 6 431
2017 Procurement 39 41 9 11 0 0 0 80 11 43
2017 Real property 39 49 8 4 0 0 0 89 4 52
2017 Materiel management 55 26 4 7 8 0 0 81 15 27
2017 Information management 43 40 10 5 1 1 0 83 7 239
2017 Information technology 42 40 10 5 2 0 0 83 7 924
2017 Internal audit 48 40 6 7 0 0 0 88 7 70
2017 Evaluation 56 30 9 5 1 0 0 85 6 87
2017 Data sciences 42 42 7 5 4 0 0 84 9 126
2017 Policy 48 39 6 5 1 0 0 87 6 763
2017 Project management 43 38 9 7 4 0 0 81 10 738
2017 Other services to the public 44 39 9 5 3 0 0 83 8 1901
2017 None of the above 42 38 11 5 3 0 0 81 8 1816
2014 Client contact centre 36 44 12 5 3 0 0 80 8 2934
2014 Health care practitioners 31 45 15 5 3 0 0 77 9 166
2014 Federal regulators 36 40 15 5 4 0 0 76 9 119
2014 Compliance, inspection and enforcement 33 42 12 8 5 0 0 75 13 569
2014 Communications or public affairs 32 48 11 5 4 0 0 80 9 285
2014 Access to information and privacy 49 31 13 7 1 1 0 80 7 119
2014 Security 32 48 11 6 3 0 0 80 9 95
2014 Science and technology 35 42 8 12 4 0 0 76 16 49
2014 Legal services 58 31 5 7 0 0 0 88 7 58
2014 Administration and operations 37 42 12 5 3 1 0 79 8 3461
2014 Human resources 40 42 10 4 3 1 0 83 7 668
2014 Financial management 39 46 10 4 2 0 0 85 5 451
2014 Procurement 41 40 6 8 6 0 0 81 14 39
2014 Real property 32 46 11 7 4 0 0 78 11 54
2014 Materiel management 34 42 17 8 0 0 0 76 8 29
2014 Information management 42 38 11 4 4 0 0 81 8 285
2014 Information technology 37 43 11 5 3 1 0 80 8 1154
2014 Internal audit 40 40 13 3 5 0 0 79 8 66
2014 Evaluation 31 45 15 5 1 2 0 78 6 124
2014 Other services to the public 37 40 13 5 4 1 0 78 9 2204
2014 None of the above 35 42 13 5 4 1 0 78 10 2172

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 40 17 10 7 0 0 66 17 2973
2018 Health care practitioners 22 35 13 15 14 0 0 58 29 181
2018 Federal regulators 37 30 13 10 9 0 0 68 19 101
2018 Compliance, inspection and enforcement 23 38 17 14 8 0 0 61 22 698
2018 Communications or public affairs 33 39 12 11 5 0 0 73 16 243
2018 Access to information and privacy 37 34 17 7 5 0 0 71 12 111
2018 Security 33 36 16 6 8 0 0 69 15 62
2018 Science and technology 22 49 17 8 3 0 0 71 12 29
2018 Legal services 28 33 22 17 0 0 0 61 17 26
2018 Administration and operations 29 38 16 10 7 0 0 66 18 2996
2018 Human resources 37 34 14 9 5 0 0 71 14 645
2018 Financial management 34 41 11 8 5 0 0 76 13 376
2018 Procurement 33 44 12 4 7 0 0 77 10 48
2018 Real property 45 37 10 6 2 0 0 82 8 50
2018 Materiel management 25 40 18 9 8 0 0 65 17 12
2018 Information management 32 37 9 14 6 1 0 70 21 239
2018 Information technology 36 39 13 7 5 0 0 76 12 878
2018 Internal audit 30 41 11 9 10 0 0 71 18 83
2018 Evaluation 35 34 12 18 1 0 0 69 19 99
2018 Data sciences 43 36 11 6 3 0 0 79 9 154
2018 Policy 37 37 11 8 6 0 0 75 14 759
2018 Project management 30 39 15 9 7 0 0 69 16 739
2018 Other services to the public 23 34 16 14 11 0 0 58 26 1778
2018 None of the above 26 37 14 11 11 0 0 63 22 1182
2017 Client contact centre 26 38 16 12 8 0 0 65 19 3097
2017 Health care practitioners 17 34 19 16 13 1 0 51 30 147
2017 Federal regulators 33 41 9 8 9 0 0 74 17 98
2017 Compliance, inspection and enforcement 22 37 17 13 11 0 0 58 25 635
2017 Communications or public affairs 32 37 13 9 9 0 0 70 18 242
2017 Access to information and privacy 35 39 13 6 6 1 0 75 12 135
2017 Security 26 39 18 11 5 0 0 66 16 81
2017 Science and technology 22 48 16 10 0 0 4 73 10 39
2017 Legal services 30 43 9 14 6 0 0 72 19 36
2017 Administration and operations 27 39 14 11 8 0 0 66 20 3213
2017 Human resources 35 38 14 7 6 0 0 72 13 636
2017 Financial management 27 42 18 7 6 0 0 69 14 432
2017 Procurement 25 45 12 9 9 0 0 70 18 43
2017 Real property 39 33 21 6 2 0 0 72 8 52
2017 Materiel management 45 30 15 7 4 0 0 75 11 27
2017 Information management 29 35 17 11 7 1 0 65 18 241
2017 Information technology 31 40 13 9 6 0 0 71 15 925
2017 Internal audit 39 39 7 9 6 0 0 78 15 70
2017 Evaluation 42 30 12 10 6 0 0 72 16 87
2017 Data sciences 42 35 10 7 6 0 0 77 13 126
2017 Policy 37 38 10 8 6 0 0 76 14 760
2017 Project management 30 37 14 10 9 0 0 67 19 735
2017 Other services to the public 23 36 17 12 12 0 0 59 24 1905
2017 None of the above 26 36 16 11 11 0 0 63 22 1817

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 37 9 3 1 0 0 87 4 2945
2018 Health care practitioners 47 35 9 5 4 0 0 83 8 179
2018 Federal regulators 55 32 10 2 0 0 0 88 2 97
2018 Compliance, inspection and enforcement 44 38 11 5 2 0 0 82 7 693
2018 Communications or public affairs 43 37 10 8 2 0 0 80 10 241
2018 Access to information and privacy 59 31 8 3 0 0 0 90 3 111
2018 Security 57 35 5 3 0 0 0 92 3 61
2018 Science and technology 43 41 8 8 0 0 0 84 8 29
2018 Legal services 49 37 7 4 3 0 0 86 7 28
2018 Administration and operations 50 35 9 4 2 0 0 85 6 2991
2018 Human resources 50 37 8 3 2 0 0 87 5 637
2018 Financial management 48 37 11 3 2 0 0 85 4 377
2018 Procurement 46 41 11 2 0 0 0 87 2 48
2018 Real property 53 37 8 0 2 0 0 90 2 49
2018 Materiel management 57 17 26 0 0 0 0 74 0 13
2018 Information management 49 33 13 3 2 0 0 82 6 238
2018 Information technology 54 33 9 3 1 0 0 86 4 878
2018 Internal audit 43 44 5 6 2 0 0 87 8 84
2018 Evaluation 53 30 10 5 2 0 0 83 7 99
2018 Data sciences 54 33 7 3 2 0 1 88 5 151
2018 Policy 46 36 10 6 2 0 0 82 8 755
2018 Project management 46 38 10 4 2 0 0 84 6 734
2018 Other services to the public 51 33 10 4 2 0 0 84 6 1759
2018 None of the above 49 34 11 3 3 0 0 83 6 1174
2017 Client contact centre 51 36 9 2 2 0 0 87 4 3093
2017 Health care practitioners 55 33 7 4 1 0 0 88 5 148
2017 Federal regulators 62 27 10 1 0 0 0 89 1 98
2017 Compliance, inspection and enforcement 44 38 10 4 4 0 0 82 9 632
2017 Communications or public affairs 43 41 10 3 2 0 0 84 5 241
2017 Access to information and privacy 48 35 14 2 1 0 0 83 3 135
2017 Security 45 36 14 4 1 1 0 81 5 81
2017 Science and technology 50 33 7 7 0 0 4 86 7 40
2017 Legal services 53 30 6 9 3 0 0 83 11 35
2017 Administration and operations 49 37 9 3 2 0 0 86 4 3205
2017 Human resources 50 39 7 3 1 0 0 89 4 637
2017 Financial management 44 40 11 3 2 0 0 84 6 432
2017 Procurement 47 32 16 0 2 2 0 81 2 43
2017 Real property 46 42 9 2 0 0 0 89 2 52
2017 Materiel management 59 29 8 0 0 4 0 92 0 27
2017 Information management 50 35 12 3 0 0 0 84 4 240
2017 Information technology 53 34 10 3 1 0 0 87 4 921
2017 Internal audit 61 30 6 1 2 0 0 91 3 70
2017 Evaluation 63 24 6 5 1 2 0 88 6 87
2017 Data sciences 54 37 7 2 1 0 0 91 2 125
2017 Policy 49 38 8 4 2 0 0 86 6 764
2017 Project management 46 37 10 5 2 0 0 84 7 736
2017 Other services to the public 55 31 9 3 2 0 0 86 5 1904
2017 None of the above 52 33 9 3 2 0 0 85 6 1815
2014 Client contact centre 58 30 8 2 2 0 0 88 4 2932
2014 Health care practitioners 59 31 5 3 2 0 0 90 5 167
2014 Federal regulators 55 31 11 2 2 0 0 86 3 118
2014 Compliance, inspection and enforcement 52 34 9 4 1 0 0 86 5 569
2014 Communications or public affairs 50 33 12 5 1 0 0 83 6 285
2014 Access to information and privacy 65 24 8 1 1 0 1 90 2 119
2014 Security 53 29 13 3 1 0 1 83 4 95
2014 Science and technology 50 30 15 2 4 0 0 79 6 49
2014 Legal services 72 23 6 0 0 0 0 94 0 57
2014 Administration and operations 55 31 9 3 2 0 0 86 5 3459
2014 Human resources 59 30 8 2 1 0 0 89 3 669
2014 Financial management 57 32 7 2 1 0 0 89 3 450
2014 Procurement 45 37 10 2 6 0 0 82 8 39
2014 Real property 67 22 7 2 2 0 0 89 4 54
2014 Materiel management 58 21 20 0 0 0 0 80 0 29
2014 Information management 61 23 10 1 4 1 0 84 5 285
2014 Information technology 55 31 9 2 2 0 0 87 4 1154
2014 Internal audit 54 37 6 0 3 0 0 91 3 66
2014 Evaluation 50 43 4 2 1 0 0 93 3 124
2014 Other services to the public 59 28 8 2 2 0 0 88 4 2202
2014 None of the above 54 32 10 3 2 0 0 86 5 2172

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 30 23 18 11 1 1 48 30 2970
2018 Health care practitioners 13 26 17 20 23 0 0 39 43 182
2018 Federal regulators 29 37 17 9 8 0 0 66 17 100
2018 Compliance, inspection and enforcement 19 32 17 20 11 0 0 51 32 694
2018 Communications or public affairs 32 43 12 9 3 1 0 76 12 245
2018 Access to information and privacy 29 34 23 11 4 0 0 63 14 111
2018 Security 31 45 13 5 6 0 0 76 11 62
2018 Science and technology 28 53 0 19 0 0 0 81 19 28
2018 Legal services 17 54 19 0 5 0 5 75 5 28
2018 Administration and operations 24 37 16 14 9 0 0 61 23 3005
2018 Human resources 34 39 14 9 4 0 0 73 13 642
2018 Financial management 31 43 12 7 5 0 2 75 12 374
2018 Procurement 23 50 15 8 4 0 0 73 12 48
2018 Real property 48 40 8 4 0 0 0 88 4 50
2018 Materiel management 30 38 7 24 0 0 0 68 24 13
2018 Information management 33 36 16 9 6 0 0 69 14 238
2018 Information technology 37 39 13 8 4 0 0 75 12 876
2018 Internal audit 29 43 13 6 8 0 0 72 14 84
2018 Evaluation 34 28 16 16 6 0 0 61 23 99
2018 Data sciences 44 32 12 10 3 0 1 76 12 151
2018 Policy 32 39 13 10 5 0 0 72 15 758
2018 Project management 31 38 13 11 7 0 0 69 18 735
2018 Other services to the public 18 33 17 17 15 1 0 51 32 1769
2018 None of the above 23 36 16 13 11 1 0 60 24 1182
2017 Client contact centre 18 33 20 17 11 0 1 51 29 3082
2017 Health care practitioners 17 29 16 23 14 1 0 46 38 148
2017 Federal regulators 34 37 12 13 5 0 0 71 18 98
2017 Compliance, inspection and enforcement 21 31 17 16 15 1 0 52 31 632
2017 Communications or public affairs 34 39 13 8 6 0 0 73 14 241
2017 Access to information and privacy 31 34 17 9 7 2 0 67 16 135
2017 Security 24 50 15 5 5 1 0 75 10 80
2017 Science and technology 35 41 9 9 2 0 4 78 12 40
2017 Legal services 29 48 6 11 6 0 0 77 17 35
2017 Administration and operations 25 37 15 15 7 0 0 62 23 3201
2017 Human resources 32 41 12 9 5 0 0 74 14 638
2017 Financial management 29 44 11 10 5 0 0 74 15 430
2017 Procurement 27 47 14 5 7 0 0 74 12 43
2017 Real property 47 40 8 4 2 0 0 87 6 52
2017 Materiel management 37 40 11 4 8 0 0 77 12 27
2017 Information management 29 40 15 11 5 0 0 69 16 240
2017 Information technology 35 42 13 7 4 0 0 77 10 918
2017 Internal audit 30 46 8 12 4 0 0 76 16 70
2017 Evaluation 35 41 9 8 4 0 3 79 12 86
2017 Data sciences 38 39 13 6 4 0 0 77 10 125
2017 Policy 33 43 10 9 4 0 0 77 14 762
2017 Project management 31 40 10 9 8 0 0 72 18 736
2017 Other services to the public 19 33 18 17 12 1 1 53 29 1900
2017 None of the above 25 36 14 14 10 1 1 62 24 1811
2014 Client contact centre 11 30 20 21 16 0 1 41 38 2933
2014 Health care practitioners 11 33 14 27 16 0 0 43 43 167
2014 Federal regulators 24 33 9 16 17 1 0 57 33 119
2014 Compliance, inspection and enforcement 12 35 14 21 19 0 0 47 40 569
2014 Communications or public affairs 20 41 13 15 10 0 0 62 25 285
2014 Access to information and privacy 18 41 17 13 8 0 3 61 22 120
2014 Security 19 44 20 8 9 0 0 63 17 95
2014 Science and technology 23 31 12 18 16 0 0 54 34 49
2014 Legal services 33 41 12 13 2 0 0 74 15 58
2014 Administration and operations 18 38 16 16 12 0 0 57 28 3460
2014 Human resources 22 34 16 16 11 0 1 57 27 669
2014 Financial management 24 48 13 8 7 0 0 72 15 451
2014 Procurement 22 50 5 8 13 0 2 74 21 39
2014 Real property 29 46 11 9 4 0 0 76 13 54
2014 Materiel management 29 32 22 18 0 0 0 61 18 29
2014 Information management 29 39 10 11 11 0 0 68 22 285
2014 Information technology 22 44 15 11 7 0 0 66 19 1157
2014 Internal audit 13 48 14 17 9 0 0 60 26 66
2014 Evaluation 27 39 14 9 8 0 2 68 18 124
2014 Other services to the public 13 34 15 18 18 1 0 48 37 2202
2014 None of the above 18 40 15 14 13 0 0 58 27 2172

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 31 21 16 10 0 1 52 26 2953
2018 Health care practitioners 13 27 23 21 17 0 0 40 37 182
2018 Federal regulators 29 36 19 8 9 0 0 65 17 99
2018 Compliance, inspection and enforcement 22 31 19 16 10 0 1 54 27 691
2018 Communications or public affairs 37 35 14 8 6 0 0 72 14 245
2018 Access to information and privacy 32 31 22 10 4 0 0 63 15 111
2018 Security 39 25 20 10 6 0 0 64 16 62
2018 Science and technology 48 19 24 8 0 0 0 68 8 29
2018 Legal services 29 38 20 4 5 0 5 70 9 27
2018 Administration and operations 29 33 17 12 9 0 0 62 21 3010
2018 Human resources 41 32 15 7 4 0 0 74 11 640
2018 Financial management 37 37 13 8 4 0 1 75 12 378
2018 Procurement 37 37 15 8 2 0 0 75 10 48
2018 Real property 51 35 8 6 0 0 0 86 6 49
2018 Materiel management 38 30 17 8 7 0 0 68 15 13
2018 Information management 38 32 11 11 7 0 1 71 18 238
2018 Information technology 39 35 14 6 5 0 0 74 12 875
2018 Internal audit 31 42 6 14 6 0 1 74 20 83
2018 Evaluation 31 32 19 13 5 0 0 63 18 99
2018 Data sciences 50 29 10 9 3 0 0 79 11 153
2018 Policy 33 36 13 11 6 1 0 70 17 755
2018 Project management 37 31 14 10 7 0 0 68 17 735
2018 Other services to the public 21 30 21 15 12 0 1 52 27 1771
2018 None of the above 27 32 18 12 9 0 1 60 22 1181
2017 Client contact centre 21 32 20 15 10 0 1 54 26 3089
2017 Health care practitioners 18 26 23 19 13 1 0 44 33 147
2017 Federal regulators 35 33 14 10 6 0 1 69 17 98
2017 Compliance, inspection and enforcement 22 33 18 14 13 0 0 55 27 632
2017 Communications or public affairs 39 37 11 7 5 1 0 77 12 241
2017 Access to information and privacy 36 33 17 9 5 0 0 69 14 135
2017 Security 33 35 22 4 5 0 1 69 9 81
2017 Science and technology 39 33 17 5 2 0 4 75 7 40
2017 Legal services 37 34 14 6 9 0 0 71 15 35
2017 Administration and operations 29 33 17 13 8 0 0 62 21 3203
2017 Human resources 37 34 14 10 4 0 0 72 14 639
2017 Financial management 36 36 15 7 6 0 0 72 13 430
2017 Procurement 34 35 19 7 4 0 0 69 12 43
2017 Real property 38 45 11 2 4 0 0 83 6 52
2017 Materiel management 37 26 15 11 12 0 0 63 23 27
2017 Information management 34 38 15 8 4 1 0 72 13 240
2017 Information technology 36 37 15 8 5 0 0 73 13 919
2017 Internal audit 30 43 16 4 4 0 3 75 9 70
2017 Evaluation 48 28 9 9 7 0 0 75 16 87
2017 Data sciences 48 34 8 4 6 1 0 82 9 125
2017 Policy 37 36 12 9 5 0 0 73 15 762
2017 Project management 36 35 11 10 8 0 0 71 18 737
2017 Other services to the public 22 32 19 14 12 1 1 55 26 1899
2017 None of the above 28 33 17 13 8 0 0 62 21 1811
2014 Client contact centre 16 31 23 16 13 1 1 47 30 2935
2014 Health care practitioners 14 29 25 20 12 0 0 43 32 167
2014 Federal regulators 26 38 11 14 11 0 0 64 25 119
2014 Compliance, inspection and enforcement 19 32 19 19 12 0 0 51 30 569
2014 Communications or public affairs 30 34 16 13 7 0 0 64 20 285
2014 Access to information and privacy 27 40 12 14 7 0 1 68 20 120
2014 Security 23 39 19 11 7 0 0 63 18 95
2014 Science and technology 26 40 8 18 8 0 0 66 26 49
2014 Legal services 37 35 14 13 0 0 0 73 13 58
2014 Administration and operations 24 36 18 12 10 0 0 60 22 3460
2014 Human resources 28 36 16 12 7 0 1 65 20 669
2014 Financial management 36 39 12 6 6 0 0 76 12 451
2014 Procurement 22 43 8 10 13 0 3 67 24 39
2014 Real property 26 46 11 11 6 0 0 72 17 54
2014 Materiel management 29 28 19 21 0 0 3 59 22 29
2014 Information management 35 34 13 11 7 0 0 69 18 284
2014 Information technology 28 40 15 10 7 0 0 69 17 1156
2014 Internal audit 22 30 24 21 5 0 0 51 25 66
2014 Evaluation 30 38 14 12 6 0 1 69 17 124
2014 Other services to the public 17 31 19 16 15 1 1 49 32 2204
2014 None of the above 24 35 17 12 11 0 0 59 23 2172

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 43 13 9 4 0 0 73 14 2965
2018 Health care practitioners 23 30 21 16 10 0 0 54 25 182
2018 Federal regulators 42 28 14 11 4 1 0 71 15 101
2018 Compliance, inspection and enforcement 22 38 18 13 8 0 0 61 21 689
2018 Communications or public affairs 33 37 14 10 4 1 0 71 14 243
2018 Access to information and privacy 41 37 11 9 1 0 1 79 10 111
2018 Security 37 33 15 8 4 2 2 73 12 62
2018 Science and technology 16 55 14 11 3 0 0 71 15 29
2018 Legal services 24 45 14 16 0 0 0 70 16 28
2018 Administration and operations 31 37 15 11 6 0 0 68 17 3004
2018 Human resources 37 38 14 8 4 0 0 75 11 642
2018 Financial management 38 38 13 8 3 0 0 76 11 376
2018 Procurement 39 37 9 8 7 0 0 76 15 48
2018 Real property 44 30 14 8 4 0 0 74 12 50
2018 Materiel management 30 38 0 24 7 0 0 68 32 13
2018 Information management 37 37 11 9 5 1 0 75 14 239
2018 Information technology 34 40 14 7 4 0 0 74 11 880
2018 Internal audit 28 49 9 8 7 0 0 76 15 84
2018 Evaluation 31 39 14 10 5 0 1 71 15 99
2018 Data sciences 43 32 14 7 1 1 2 78 8 154
2018 Policy 30 37 15 10 4 1 3 69 15 757
2018 Project management 31 38 15 10 6 0 0 69 16 734
2018 Other services to the public 26 39 14 13 8 0 0 65 20 1769
2018 None of the above 29 38 15 10 7 0 0 67 18 1182
2017 Client contact centre 32 41 13 9 5 0 0 72 14 3086
2017 Health care practitioners 19 38 19 15 7 1 0 58 23 148
2017 Federal regulators 29 39 9 13 10 0 0 68 23 98
2017 Compliance, inspection and enforcement 25 39 14 12 10 0 0 64 22 632
2017 Communications or public affairs 36 37 11 10 5 1 0 74 15 240
2017 Access to information and privacy 39 37 16 5 2 1 0 76 7 135
2017 Security 30 45 16 4 5 0 1 75 9 81
2017 Science and technology 36 39 14 7 0 0 4 78 7 39
2017 Legal services 18 50 15 8 6 0 3 70 15 34
2017 Administration and operations 30 40 14 10 5 0 0 70 15 3205
2017 Human resources 39 39 12 8 3 0 0 77 11 637
2017 Financial management 33 43 13 7 4 0 0 77 10 431
2017 Procurement 32 38 14 12 4 0 0 70 16 43
2017 Real property 46 42 8 2 2 0 0 89 4 52
2017 Materiel management 26 36 19 7 8 0 4 65 16 27
2017 Information management 34 43 13 8 2 1 0 77 10 239
2017 Information technology 35 40 12 8 4 0 0 76 12 920
2017 Internal audit 35 48 4 10 3 0 0 83 13 70
2017 Evaluation 45 34 8 5 7 0 1 80 12 87
2017 Data sciences 42 32 14 9 3 0 0 74 12 124
2017 Policy 32 41 12 8 3 1 2 75 12 764
2017 Project management 32 39 11 10 6 1 0 72 17 736
2017 Other services to the public 28 39 13 11 7 0 0 68 19 1904
2017 None of the above 30 38 14 11 6 0 0 69 17 1813
2014 Client contact centre 24 41 17 11 7 0 0 65 18 2933
2014 Health care practitioners 19 43 17 15 6 0 0 62 21 167
2014 Federal regulators 21 32 23 13 8 2 1 55 22 119
2014 Compliance, inspection and enforcement 21 34 18 17 10 0 0 56 27 568
2014 Communications or public affairs 28 38 17 12 5 0 0 66 16 284
2014 Access to information and privacy 30 36 19 12 2 0 0 67 14 120
2014 Security 23 46 12 12 6 0 0 69 19 94
2014 Science and technology 31 40 10 14 6 0 0 70 20 49
2014 Legal services 36 38 19 7 0 0 0 74 7 58
2014 Administration and operations 25 40 17 12 6 0 0 65 18 3459
2014 Human resources 31 36 14 12 7 0 0 67 18 668
2014 Financial management 31 42 13 8 5 0 0 74 13 451
2014 Procurement 27 42 14 8 9 0 0 69 17 39
2014 Real property 26 44 11 15 4 0 0 70 19 54
2014 Materiel management 23 41 17 18 0 0 0 65 18 29
2014 Information management 34 35 13 11 7 0 0 69 17 285
2014 Information technology 27 42 15 11 5 0 0 69 16 1157
2014 Internal audit 19 43 24 8 6 0 0 62 14 66
2014 Evaluation 28 43 12 9 6 1 2 73 15 124
2014 Other services to the public 23 38 15 13 11 0 0 61 24 2203
2014 None of the above 25 38 16 12 8 0 1 64 20 2171

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 40 12 5 4 0 0 79 9 2974
2018 Health care practitioners 33 41 13 7 5 0 0 74 13 179
2018 Federal regulators 46 41 10 3 0 0 0 87 3 101
2018 Compliance, inspection and enforcement 32 42 13 9 4 0 0 74 13 697
2018 Communications or public affairs 40 37 13 7 2 0 0 78 10 245
2018 Access to information and privacy 48 34 14 3 2 0 0 82 4 110
2018 Security 46 41 5 3 5 0 0 86 9 61
2018 Science and technology 22 67 3 3 3 0 0 90 7 29
2018 Legal services 36 49 8 4 3 0 0 84 7 28
2018 Administration and operations 37 40 13 6 3 0 0 78 9 3016
2018 Human resources 44 39 9 4 3 0 0 83 7 642
2018 Financial management 42 39 11 5 4 0 0 81 8 377
2018 Procurement 42 44 10 4 0 0 0 86 4 48
2018 Real property 49 33 8 6 4 0 0 82 10 50
2018 Materiel management 35 58 7 0 0 0 0 93 0 13
2018 Information management 37 40 14 7 2 0 0 77 9 238
2018 Information technology 42 39 12 5 3 0 0 81 7 882
2018 Internal audit 39 36 16 5 3 0 0 76 8 84
2018 Evaluation 42 39 8 9 2 0 0 81 11 99
2018 Data sciences 51 32 10 6 1 0 0 82 8 153
2018 Policy 37 41 11 7 3 0 0 78 10 758
2018 Project management 37 39 13 8 3 0 0 77 10 738
2018 Other services to the public 38 39 13 6 4 0 0 77 10 1779
2018 None of the above 39 37 12 7 4 0 0 76 12 1185
2017 Client contact centre 38 41 12 6 4 0 0 78 10 3090
2017 Health care practitioners 41 42 9 4 4 0 0 83 8 146
2017 Federal regulators 49 34 10 7 1 0 0 83 8 97
2017 Compliance, inspection and enforcement 32 42 11 8 6 0 0 74 14 632
2017 Communications or public affairs 42 39 14 4 2 0 0 80 6 241
2017 Access to information and privacy 43 36 12 5 3 1 0 80 8 135
2017 Security 28 51 14 1 6 0 0 79 7 81
2017 Science and technology 42 43 5 5 2 0 4 88 7 39
2017 Legal services 44 33 6 11 6 0 0 78 17 35
2017 Administration and operations 37 41 12 7 3 0 0 78 10 3198
2017 Human resources 42 41 10 3 3 0 0 84 6 638
2017 Financial management 34 42 14 6 3 0 0 76 9 431
2017 Procurement 38 39 18 5 0 0 0 77 5 43
2017 Real property 55 35 8 2 0 0 0 91 2 52
2017 Materiel management 52 33 15 0 0 0 0 85 0 27
2017 Information management 38 42 13 2 5 0 0 80 7 240
2017 Information technology 41 38 11 6 3 0 0 80 9 919
2017 Internal audit 43 44 7 3 3 0 0 87 6 70
2017 Evaluation 48 31 17 2 2 0 0 79 5 87
2017 Data sciences 50 36 7 5 2 0 0 86 7 125
2017 Policy 39 41 10 6 4 0 0 80 10 764
2017 Project management 35 42 11 8 4 0 0 77 12 732
2017 Other services to the public 39 38 12 7 4 0 0 77 11 1899
2017 None of the above 39 38 12 6 4 0 0 77 11 1814
2014 Client contact centre 35 42 13 6 4 0 0 77 10 2934
2014 Health care practitioners 36 47 8 5 3 1 0 84 8 166
2014 Federal regulators 37 32 17 10 4 0 0 70 14 119
2014 Compliance, inspection and enforcement 32 43 13 8 5 0 0 74 13 569
2014 Communications or public affairs 35 40 10 9 6 0 0 75 15 285
2014 Access to information and privacy 45 38 11 2 2 1 1 85 4 120
2014 Security 31 38 19 4 6 1 1 70 11 95
2014 Science and technology 38 26 19 12 6 0 0 63 18 49
2014 Legal services 40 39 14 7 0 0 0 80 7 58
2014 Administration and operations 32 42 13 7 5 0 0 75 12 3459
2014 Human resources 37 42 10 6 5 0 0 79 11 667
2014 Financial management 36 43 12 6 3 0 0 79 9 451
2014 Procurement 38 40 3 11 9 0 0 78 19 39
2014 Real property 32 51 6 9 2 0 0 83 11 53
2014 Materiel management 30 33 20 14 0 4 0 65 15 29
2014 Information management 38 36 14 5 6 0 0 75 11 284
2014 Information technology 35 41 14 6 4 0 0 76 10 1156
2014 Internal audit 28 47 14 8 3 0 0 75 11 66
2014 Evaluation 38 40 14 6 3 0 0 77 9 123
2014 Other services to the public 36 40 12 7 5 0 0 76 12 2199
2014 None of the above 32 41 13 8 5 0 0 74 13 2171

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 55 26 10 3 1 0 4 85 4 2986
2018 Health care practitioners 16 28 27 15 9 0 5 46 25 180
2018 Federal regulators 41 28 17 9 6 0 0 68 15 100
2018 Compliance, inspection and enforcement 29 33 18 12 8 0 0 62 20 700
2018 Communications or public affairs 42 34 11 9 3 0 0 76 12 245
2018 Access to information and privacy 60 20 10 6 1 0 3 82 7 110
2018 Security 26 40 12 12 10 0 0 66 22 62
2018 Science and technology 36 53 5 3 0 0 3 92 4 29
2018 Legal services 46 25 22 0 3 0 4 73 4 28
2018 Administration and operations 38 30 17 8 5 0 1 69 13 3028
2018 Human resources 38 31 18 8 5 0 0 69 13 648
2018 Financial management 39 37 14 6 3 0 0 77 10 378
2018 Procurement 58 18 13 9 0 2 0 78 9 48
2018 Real property 29 34 20 10 6 0 0 64 16 49
2018 Materiel management 29 24 32 7 7 0 0 53 15 13
2018 Information management 50 31 13 4 1 0 1 82 5 240
2018 Information technology 48 29 12 6 3 0 1 78 10 884
2018 Internal audit 40 33 18 7 2 0 0 72 10 84
2018 Evaluation 34 30 25 10 1 0 0 64 11 99
2018 Data sciences 44 33 16 5 1 0 1 78 6 153
2018 Policy 37 31 17 8 6 0 1 69 14 761
2018 Project management 38 33 18 7 3 0 0 71 11 746
2018 Other services to the public 38 29 21 6 4 1 2 69 10 1782
2018 None of the above 40 28 20 6 5 0 1 69 11 1194
2017 Client contact centre 55 27 9 3 1 0 5 87 4 3101
2017 Health care practitioners 34 31 19 6 4 1 6 69 10 148
2017 Federal regulators 32 34 12 13 7 0 2 67 21 98
2017 Compliance, inspection and enforcement 27 33 19 11 7 1 2 62 18 635
2017 Communications or public affairs 38 38 14 7 3 0 0 76 10 242
2017 Access to information and privacy 48 31 12 3 2 1 2 83 5 135
2017 Security 43 32 12 7 5 0 1 76 12 82
2017 Science and technology 45 25 16 14 0 0 0 70 14 40
2017 Legal services 32 41 14 5 3 0 6 77 8 36
2017 Administration and operations 36 33 18 7 3 0 1 71 11 3211
2017 Human resources 32 39 15 9 3 0 2 73 13 639
2017 Financial management 46 37 10 4 2 0 1 84 6 432
2017 Procurement 45 32 11 7 2 0 2 79 9 43
2017 Real property 34 38 19 4 4 0 2 73 8 52
2017 Materiel management 35 40 22 4 0 0 0 75 4 27
2017 Information management 51 32 10 4 2 0 2 84 6 241
2017 Information technology 50 35 8 4 2 0 0 85 6 925
2017 Internal audit 36 47 6 10 2 0 0 83 12 70
2017 Evaluation 43 28 14 13 0 1 1 73 13 87
2017 Data sciences 48 34 11 6 2 0 0 82 8 126
2017 Policy 38 37 13 7 4 0 0 75 11 764
2017 Project management 39 34 16 6 4 1 1 74 10 740
2017 Other services to the public 43 29 15 5 4 1 4 75 9 1905
2017 None of the above 40 30 17 7 4 0 3 72 11 1818
2014 Client contact centre 57 27 9 2 1 0 3 87 4 2934
2014 Health care practitioners 34 32 21 4 4 1 6 70 8 167
2014 Federal regulators 22 33 23 8 12 1 2 57 20 119
2014 Compliance, inspection and enforcement 29 33 17 11 8 0 1 63 20 569
2014 Communications or public affairs 38 38 15 6 2 0 1 77 8 285
2014 Access to information and privacy 39 27 19 10 5 0 1 67 14 120
2014 Security 35 29 21 7 6 0 1 65 14 95
2014 Science and technology 46 34 14 0 4 0 2 82 4 49
2014 Legal services 41 25 27 5 2 0 0 66 7 58
2014 Administration and operations 37 33 18 7 4 0 1 71 11 3463
2014 Human resources 35 32 20 7 6 0 1 67 13 668
2014 Financial management 39 38 13 6 3 0 1 78 9 451
2014 Procurement 34 36 8 7 15 0 0 70 22 39
2014 Real property 31 50 11 2 6 0 0 82 7 54
2014 Materiel management 53 17 17 3 6 0 3 72 10 29
2014 Information management 41 35 16 3 3 0 1 77 7 285
2014 Information technology 45 35 12 5 2 0 0 80 8 1156
2014 Internal audit 44 18 18 15 0 2 4 65 16 66
2014 Evaluation 46 34 10 6 1 1 2 82 8 124
2014 Other services to the public 40 29 17 6 5 1 2 71 12 2203
2014 None of the above 37 33 17 7 5 0 1 71 12 2173

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 21 29 25 13 2 4 40 29 2969
2018 Health care practitioners 18 31 30 11 7 1 2 19 50 180
2018 Federal regulators 11 31 27 20 9 0 1 30 43 100
2018 Compliance, inspection and enforcement 15 28 33 15 6 1 2 21 45 700
2018 Communications or public affairs 10 27 30 23 7 1 1 31 38 243
2018 Access to information and privacy 7 16 34 24 15 1 3 41 24 111
2018 Security 18 21 33 20 5 2 2 26 40 62
2018 Science and technology 10 17 35 22 10 0 6 34 29 29
2018 Legal services 8 33 21 13 17 5 4 32 45 28
2018 Administration and operations 13 27 34 17 8 1 1 25 40 3012
2018 Human resources 10 27 37 18 7 1 1 25 37 645
2018 Financial management 9 23 36 21 7 1 2 29 34 375
2018 Procurement 6 16 33 25 11 2 7 39 24 48
2018 Real property 8 22 49 8 8 2 2 17 32 49
2018 Materiel management 0 39 32 20 9 0 0 29 39 13
2018 Information management 12 24 33 19 9 1 1 30 36 237
2018 Information technology 8 28 37 18 7 1 2 26 37 884
2018 Internal audit 10 20 34 26 9 1 0 36 30 83
2018 Evaluation 8 19 42 20 9 1 1 30 27 98
2018 Data sciences 6 16 46 23 7 1 1 31 22 153
2018 Policy 8 26 39 21 4 1 1 25 35 762
2018 Project management 15 32 33 13 5 1 1 18 49 742
2018 Other services to the public 13 22 34 18 9 1 3 28 36 1781
2018 None of the above 12 25 33 17 10 2 2 28 38 1190
2017 Client contact centre 6 18 30 22 16 2 7 41 27 3094
2017 Health care practitioners 13 25 32 15 9 3 3 26 40 148
2017 Federal regulators 12 31 29 12 12 0 4 25 45 98
2017 Compliance, inspection and enforcement 15 25 32 15 10 1 2 25 42 633
2017 Communications or public affairs 17 21 33 17 8 2 2 26 40 242
2017 Access to information and privacy 6 17 32 18 15 4 8 37 26 133
2017 Security 12 19 38 16 11 1 3 29 32 82
2017 Science and technology 5 35 38 8 6 0 8 15 43 40
2017 Legal services 11 16 35 15 12 3 8 30 31 36
2017 Administration and operations 11 24 36 16 8 1 3 25 37 3200
2017 Human resources 10 25 35 18 7 1 3 27 37 637
2017 Financial management 6 20 40 23 7 1 3 31 27 431
2017 Procurement 7 21 35 24 9 2 3 35 29 43
2017 Real property 15 28 37 12 4 2 2 17 45 52
2017 Materiel management 15 25 33 12 12 0 4 25 41 27
2017 Information management 10 23 31 22 10 1 4 34 34 240
2017 Information technology 10 25 37 17 9 1 2 26 36 920
2017 Internal audit 7 13 52 10 10 1 6 22 22 70
2017 Evaluation 2 15 41 25 12 1 2 39 18 87
2017 Data sciences 8 24 40 14 9 2 3 25 33 126
2017 Policy 8 23 42 18 6 1 3 25 32 761
2017 Project management 17 29 33 13 5 0 3 19 47 738
2017 Other services to the public 10 18 33 20 11 2 6 34 30 1896
2017 None of the above 12 24 32 16 10 2 5 28 38 1808
2014 Client contact centre 9 25 33 18 9 1 4 29 35 2929
2014 Health care practitioners 9 28 27 18 13 2 3 33 39 165
2014 Federal regulators 21 29 32 8 6 1 4 15 52 119
2014 Compliance, inspection and enforcement 19 35 31 8 5 0 1 14 55 568
2014 Communications or public affairs 14 28 37 15 3 0 3 18 44 285
2014 Access to information and privacy 19 22 26 22 11 0 0 33 40 119
2014 Security 18 35 25 15 4 0 2 20 55 95
2014 Science and technology 14 34 32 13 3 2 2 16 50 49
2014 Legal services 15 35 27 13 6 0 4 20 53 58
2014 Administration and operations 14 30 35 13 6 1 2 20 45 3461
2014 Human resources 14 32 31 14 6 1 3 21 47 667
2014 Financial management 10 29 38 14 7 0 2 22 39 451
2014 Procurement 16 38 31 10 5 0 0 15 54 39
2014 Real property 20 35 32 7 4 0 2 11 56 54
2014 Materiel management 20 31 25 21 0 0 3 21 53 29
2014 Information management 12 31 32 14 8 0 3 23 44 285
2014 Information technology 11 31 36 16 5 1 2 21 43 1155
2014 Internal audit 16 30 38 13 2 2 0 15 47 66
2014 Evaluation 10 19 41 18 7 1 4 26 30 124
2014 Other services to the public 13 27 35 14 7 1 2 22 42 2196
2014 None of the above 13 30 36 13 5 1 2 19 44 2166

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 16 25 26 19 3 3 49 25 2958
2018 Health care practitioners 13 22 23 19 17 5 1 38 38 179
2018 Federal regulators 5 18 31 24 19 1 2 44 23 99
2018 Compliance, inspection and enforcement 14 23 30 19 10 2 2 30 39 698
2018 Communications or public affairs 8 15 27 30 16 2 2 49 24 239
2018 Access to information and privacy 4 10 19 30 28 6 3 63 15 111
2018 Security 13 17 36 16 15 0 4 32 31 62
2018 Science and technology 7 19 24 20 24 0 6 47 28 29
2018 Legal services 4 22 36 11 15 8 4 30 29 28
2018 Administration and operations 10 17 30 25 14 3 2 41 28 3001
2018 Human resources 5 20 30 28 12 3 1 42 27 645
2018 Financial management 7 18 25 31 15 2 3 48 26 373
2018 Procurement 4 9 29 29 22 2 5 55 14 47
2018 Real property 4 21 28 33 8 6 0 43 27 47
2018 Materiel management 0 34 8 31 27 0 0 58 34 12
2018 Information management 11 14 27 26 15 4 3 44 27 237
2018 Information technology 7 18 30 26 13 3 2 41 27 883
2018 Internal audit 17 13 27 23 20 0 0 43 30 83
2018 Evaluation 8 21 38 19 10 3 2 30 30 98
2018 Data sciences 5 11 35 28 19 3 0 48 16 154
2018 Policy 6 14 29 33 13 2 2 49 21 757
2018 Project management 12 21 30 23 10 2 2 35 34 737
2018 Other services to the public 11 16 28 24 15 3 4 42 28 1777
2018 None of the above 9 18 29 22 16 4 2 40 29 1186
2017 Client contact centre 7 15 25 22 20 4 7 47 25 3086
2017 Health care practitioners 9 18 31 21 16 2 3 39 28 148
2017 Federal regulators 10 17 30 14 18 1 10 36 30 98
2017 Compliance, inspection and enforcement 14 17 29 19 14 3 4 35 33 631
2017 Communications or public affairs 11 16 24 28 16 1 4 47 29 241
2017 Access to information and privacy 5 8 23 22 23 8 11 55 17 131
2017 Security 12 20 23 22 13 4 6 38 36 81
2017 Science and technology 5 17 41 18 12 2 5 33 23 39
2017 Legal services 6 14 36 13 17 10 3 36 23 35
2017 Administration and operations 9 17 30 22 14 4 5 39 29 3190
2017 Human resources 7 18 24 27 16 3 5 47 27 634
2017 Financial management 5 15 29 25 16 5 4 45 22 429
2017 Procurement 7 16 33 18 15 7 5 37 26 43
2017 Real property 9 27 31 11 12 6 4 26 40 52
2017 Materiel management 12 14 40 15 16 0 4 32 26 27
2017 Information management 9 13 27 21 21 5 4 46 24 240
2017 Information technology 7 18 28 25 16 2 3 43 27 918
2017 Internal audit 3 20 31 26 13 1 6 42 25 70
2017 Evaluation 1 16 39 22 15 2 5 39 19 86
2017 Data sciences 4 16 24 27 19 4 7 51 22 124
2017 Policy 5 13 28 30 18 3 4 51 19 760
2017 Project management 11 22 29 21 10 3 4 34 35 737
2017 Other services to the public 9 14 25 22 17 5 7 45 26 1890
2017 None of the above 9 18 27 20 16 5 6 40 29 1798
2014 Client contact centre 11 22 30 18 11 4 4 32 36 2925
2014 Health care practitioners 10 16 33 23 13 4 2 38 27 167
2014 Federal regulators 18 25 26 17 9 1 4 28 45 119
2014 Compliance, inspection and enforcement 23 28 29 12 6 1 1 18 52 569
2014 Communications or public affairs 10 20 30 23 12 2 3 37 32 284
2014 Access to information and privacy 16 13 29 25 14 3 1 41 29 118
2014 Security 18 18 30 21 8 1 3 31 37 95
2014 Science and technology 16 26 30 15 10 2 2 25 44 49
2014 Legal services 15 19 26 20 8 2 11 32 39 58
2014 Administration and operations 13 24 31 18 9 2 3 28 39 3457
2014 Human resources 16 24 28 16 9 3 3 27 43 667
2014 Financial management 10 20 36 20 10 1 3 31 31 451
2014 Procurement 15 32 34 10 5 3 2 15 49 39
2014 Real property 13 37 35 11 2 0 2 13 51 54
2014 Materiel management 7 21 33 33 7 0 0 40 27 28
2014 Information management 15 21 29 15 13 3 4 30 39 285
2014 Information technology 12 25 34 18 7 2 2 26 38 1153
2014 Internal audit 10 30 43 13 1 3 0 15 41 66
2014 Evaluation 8 24 34 18 11 1 4 30 34 124
2014 Other services to the public 14 24 28 17 10 3 3 29 40 2196
2014 None of the above 14 22 31 19 9 3 3 30 38 2165

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 20 27 18 13 4 7 35 35 2958
2018 Health care practitioners 16 22 24 18 13 3 5 33 40 179
2018 Federal regulators 12 28 26 17 16 0 1 33 41 100
2018 Compliance, inspection and enforcement 19 25 25 17 8 1 3 27 47 699
2018 Communications or public affairs 28 28 21 13 8 0 2 21 58 243
2018 Access to information and privacy 8 19 23 23 19 2 6 45 30 111
2018 Security 19 29 23 18 8 2 2 27 49 62
2018 Science and technology 14 31 24 10 16 0 6 28 47 29
2018 Legal services 11 15 30 27 8 5 4 39 28 27
2018 Administration and operations 14 22 28 19 10 2 4 31 39 3006
2018 Human resources 16 26 31 15 7 1 2 24 44 644
2018 Financial management 11 23 35 21 7 2 3 29 35 376
2018 Procurement 8 16 42 13 15 2 4 30 26 48
2018 Real property 12 27 44 10 4 0 2 15 40 49
2018 Materiel management 7 8 31 31 22 0 0 53 15 13
2018 Information management 17 18 25 19 12 5 4 34 38 236
2018 Information technology 22 28 25 14 6 3 2 21 53 882
2018 Internal audit 21 21 27 13 13 3 2 28 44 84
2018 Evaluation 10 30 26 18 7 3 7 27 44 98
2018 Data sciences 20 21 28 17 8 3 3 26 44 154
2018 Policy 24 29 29 13 4 0 1 17 53 761
2018 Project management 27 29 27 11 5 0 1 16 57 740
2018 Other services to the public 10 16 28 23 13 3 7 39 29 1767
2018 None of the above 14 19 26 18 14 4 6 35 36 1182
2017 Client contact centre 9 20 28 15 14 4 10 33 34 3080
2017 Health care practitioners 10 13 18 27 18 5 9 52 27 145
2017 Federal regulators 22 18 29 14 9 2 5 26 43 98
2017 Compliance, inspection and enforcement 19 20 27 16 10 3 5 28 43 632
2017 Communications or public affairs 28 27 24 9 8 1 2 18 57 242
2017 Access to information and privacy 8 12 25 14 21 6 14 44 24 133
2017 Security 24 13 27 18 12 3 4 32 39 81
2017 Science and technology 30 28 18 14 4 0 6 19 61 40
2017 Legal services 14 25 19 16 18 0 8 37 42 36
2017 Administration and operations 14 21 28 16 11 3 7 30 39 3190
2017 Human resources 14 22 32 14 11 2 5 27 39 637
2017 Financial management 10 19 35 20 9 3 5 31 32 430
2017 Procurement 14 14 36 16 11 2 7 30 31 43
2017 Real property 20 32 33 11 0 2 2 11 54 52
2017 Materiel management 21 21 15 20 20 0 4 41 44 27
2017 Information management 13 20 27 14 13 3 8 32 38 239
2017 Information technology 24 24 28 13 6 3 3 20 50 921
2017 Internal audit 8 26 24 18 17 1 6 37 37 69
2017 Evaluation 11 20 35 19 8 4 2 29 33 87
2017 Data sciences 18 23 26 16 8 4 5 27 45 126
2017 Policy 18 29 32 11 5 1 3 17 49 762
2017 Project management 30 26 25 10 5 1 4 16 58 736
2017 Other services to the public 10 15 23 21 15 5 12 43 29 1893
2017 None of the above 13 19 26 17 12 4 9 34 37 1805
2014 Client contact centre 13 23 29 15 8 4 9 26 41 2926
2014 Health care practitioners 8 14 28 22 13 5 10 41 26 167
2014 Federal regulators 30 21 22 17 5 1 3 23 54 119
2014 Compliance, inspection and enforcement 24 28 27 11 7 1 3 19 53 568
2014 Communications or public affairs 34 27 23 9 4 1 3 13 63 285
2014 Access to information and privacy 18 16 30 19 12 0 6 33 36 119
2014 Security 25 24 23 17 7 3 1 24 52 95
2014 Science and technology 26 36 20 8 4 2 4 13 66 49
2014 Legal services 20 14 43 9 10 0 4 20 35 58
2014 Administration and operations 20 27 26 13 7 2 4 22 50 3456
2014 Human resources 19 28 28 13 7 2 3 20 50 667
2014 Financial management 15 23 32 17 8 1 4 27 40 447
2014 Procurement 16 21 43 9 5 0 5 15 39 39
2014 Real property 44 30 20 2 2 2 0 4 76 54
2014 Materiel management 6 20 41 21 7 0 4 30 28 29
2014 Information management 19 28 22 14 9 6 4 25 51 284
2014 Information technology 24 30 23 11 6 3 3 18 58 1155
2014 Internal audit 20 23 35 13 3 4 2 17 45 66
2014 Evaluation 15 28 28 14 9 1 5 25 46 123
2014 Other services to the public 16 21 24 16 10 4 9 30 42 2196
2014 None of the above 21 26 28 12 6 2 5 20 51 2166

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 6 11 25 26 21 2 9 53 19 2950
2018 Health care practitioners 23 24 27 13 8 1 3 23 49 180
2018 Federal regulators 7 21 33 24 14 0 1 38 28 99
2018 Compliance, inspection and enforcement 13 21 33 21 10 1 2 32 35 699
2018 Communications or public affairs 15 25 31 17 12 0 0 29 39 243
2018 Access to information and privacy 5 9 26 27 27 1 6 57 15 111
2018 Security 14 14 37 20 12 0 3 33 29 62
2018 Science and technology 7 13 25 19 28 0 9 51 22 28
2018 Legal services 8 7 26 33 19 0 7 56 16 28
2018 Administration and operations 11 17 33 23 13 1 2 37 29 3003
2018 Human resources 7 18 33 28 11 1 1 40 26 641
2018 Financial management 5 18 38 25 11 1 2 37 24 369
2018 Procurement 8 8 37 23 18 0 6 43 17 48
2018 Real property 2 14 48 23 10 0 2 34 17 49
2018 Materiel management 0 15 39 32 14 0 0 46 15 13
2018 Information management 6 11 26 31 21 1 3 55 18 237
2018 Information technology 8 16 33 24 14 2 2 40 25 880
2018 Internal audit 9 13 32 26 17 1 1 44 23 81
2018 Evaluation 5 26 29 29 10 2 0 40 31 99
2018 Data sciences 6 14 30 29 19 1 1 49 21 153
2018 Policy 17 26 32 16 6 1 2 23 44 757
2018 Project management 16 21 34 21 7 0 1 28 37 737
2018 Other services to the public 10 13 28 26 17 1 5 45 24 1759
2018 None of the above 11 15 28 23 17 3 3 43 28 1179
2017 Client contact centre 6 11 23 23 20 3 14 51 21 3074
2017 Health care practitioners 19 17 28 17 10 4 5 29 40 147
2017 Federal regulators 13 15 32 17 16 0 7 36 29 98
2017 Compliance, inspection and enforcement 14 16 32 20 12 2 3 34 32 635
2017 Communications or public affairs 19 21 32 16 10 1 1 27 41 240
2017 Access to information and privacy 4 10 21 27 22 5 12 58 16 133
2017 Security 12 14 32 23 10 4 5 36 28 82
2017 Science and technology 12 18 30 20 12 2 6 34 33 40
2017 Legal services 6 6 38 28 14 3 5 46 12 36
2017 Administration and operations 10 17 32 22 13 1 5 37 29 3188
2017 Human resources 6 15 35 25 13 2 3 41 22 633
2017 Financial management 4 15 35 30 10 1 5 43 20 428
2017 Procurement 7 14 21 31 21 2 5 56 22 43
2017 Real property 5 19 39 25 7 2 2 33 26 52
2017 Materiel management 4 18 14 34 31 0 0 65 21 27
2017 Information management 3 13 26 31 20 2 4 55 18 239
2017 Information technology 8 19 30 26 14 2 2 41 28 917
2017 Internal audit 6 11 40 20 16 1 5 39 18 70
2017 Evaluation 3 16 30 32 9 6 4 46 22 86
2017 Data sciences 7 15 28 28 16 3 4 47 23 126
2017 Policy 14 24 32 20 8 0 2 29 38 758
2017 Project management 15 23 32 17 9 1 2 27 40 732
2017 Other services to the public 9 12 24 25 17 3 11 49 24 1882
2017 None of the above 12 15 29 20 15 1 8 38 29 1790
2014 Client contact centre 7 14 26 24 13 2 13 45 25 2923
2014 Health care practitioners 7 17 30 25 13 2 5 41 26 167
2014 Federal regulators 13 21 32 23 6 0 4 31 36 119
2014 Compliance, inspection and enforcement 13 23 32 20 8 1 2 29 37 566
2014 Communications or public affairs 15 27 34 17 5 0 2 23 43 284
2014 Access to information and privacy 12 9 34 25 15 1 3 42 22 118
2014 Security 16 20 31 21 8 1 2 31 38 93
2014 Science and technology 16 18 36 14 12 2 2 27 35 49
2014 Legal services 7 17 28 34 11 0 4 47 24 58
2014 Administration and operations 11 21 33 21 10 1 3 32 34 3448
2014 Human resources 11 22 34 20 10 1 3 31 33 668
2014 Financial management 7 17 36 27 9 1 2 37 25 449
2014 Procurement 8 43 31 8 3 0 8 11 55 39
2014 Real property 7 24 43 22 2 0 2 24 32 54
2014 Materiel management 3 27 32 31 7 0 0 38 30 29
2014 Information management 11 17 34 20 14 2 3 35 29 285
2014 Information technology 13 20 33 22 9 2 2 32 34 1154
2014 Internal audit 9 19 40 24 5 3 0 29 30 66
2014 Evaluation 7 12 36 26 15 0 4 43 19 124
2014 Other services to the public 10 16 28 23 14 2 7 40 28 2187
2014 None of the above 10 22 35 19 8 2 4 29 34 2159

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 17 23 23 19 2 6 45 30 2951
2018 Health care practitioners 26 22 17 16 14 3 2 31 50 181
2018 Federal regulators 16 19 35 16 10 1 2 28 36 98
2018 Compliance, inspection and enforcement 21 26 24 15 9 2 3 26 49 697
2018 Communications or public affairs 13 24 27 20 12 1 2 33 38 241
2018 Access to information and privacy 8 14 22 25 27 1 3 54 23 111
2018 Security 20 35 23 10 7 0 6 18 58 61
2018 Science and technology 7 31 22 13 22 0 6 37 40 29
2018 Legal services 7 23 26 22 22 0 0 44 30 28
2018 Administration and operations 15 21 27 19 12 2 3 33 38 3012
2018 Human resources 11 24 29 22 11 1 2 34 36 643
2018 Financial management 9 24 30 22 11 2 3 35 34 375
2018 Procurement 6 15 25 27 21 0 6 51 22 48
2018 Real property 12 26 28 19 10 2 2 31 40 49
2018 Materiel management 7 23 33 23 14 0 0 37 30 13
2018 Information management 11 18 29 17 20 2 4 39 31 237
2018 Information technology 12 24 30 19 11 1 2 32 37 883
2018 Internal audit 11 20 22 25 18 1 2 44 33 83
2018 Evaluation 10 25 27 21 13 1 3 36 36 98
2018 Data sciences 7 21 29 24 14 3 2 40 29 152
2018 Policy 15 23 29 21 7 2 3 29 40 758
2018 Project management 18 23 29 18 8 1 3 27 43 739
2018 Other services to the public 15 18 28 20 13 1 4 35 36 1779
2018 None of the above 14 18 27 20 13 3 5 36 35 1185
2017 Client contact centre 11 15 22 18 20 2 11 44 31 3084
2017 Health care practitioners 16 19 25 15 18 2 5 36 38 146
2017 Federal regulators 16 20 26 18 11 2 6 33 39 98
2017 Compliance, inspection and enforcement 19 23 23 15 11 3 5 29 46 633
2017 Communications or public affairs 19 19 24 18 14 2 3 34 40 242
2017 Access to information and privacy 7 15 22 21 19 4 11 48 26 132
2017 Security 13 23 34 15 7 1 6 24 39 82
2017 Science and technology 14 14 24 26 12 2 8 42 31 40
2017 Legal services 8 19 27 16 21 3 5 41 30 36
2017 Administration and operations 12 21 29 17 13 2 5 32 36 3194
2017 Human resources 12 19 29 19 16 2 5 37 32 637
2017 Financial management 8 21 31 20 12 3 6 34 32 431
2017 Procurement 7 21 25 21 20 2 5 44 29 43
2017 Real property 5 27 34 18 11 4 2 30 34 52
2017 Materiel management 18 22 22 19 16 0 4 36 41 27
2017 Information management 10 19 31 17 16 2 4 36 30 239
2017 Information technology 14 22 32 18 10 1 4 30 37 917
2017 Internal audit 7 25 26 18 12 4 7 35 36 70
2017 Evaluation 3 22 34 25 12 1 3 39 26 87
2017 Data sciences 5 17 31 20 15 4 8 40 25 126
2017 Policy 11 22 30 19 12 2 5 33 35 761
2017 Project management 16 26 27 15 10 2 5 27 45 737
2017 Other services to the public 13 15 23 20 15 3 10 40 33 1892
2017 None of the above 13 18 28 16 14 3 8 34 34 1807
2014 Client contact centre 17 22 24 16 11 2 8 31 43 2929
2014 Health care practitioners 16 17 30 17 13 2 5 32 35 167
2014 Federal regulators 28 32 20 12 4 1 3 17 62 119
2014 Compliance, inspection and enforcement 29 28 25 8 6 1 3 14 59 568
2014 Communications or public affairs 21 29 29 12 6 1 3 19 51 284
2014 Access to information and privacy 18 24 24 21 12 0 1 33 43 118
2014 Security 24 31 27 10 6 0 2 16 56 95
2014 Science and technology 20 30 19 23 3 4 2 27 53 49
2014 Legal services 17 24 29 14 10 2 4 26 44 58
2014 Administration and operations 21 26 28 12 8 1 3 21 50 3458
2014 Human resources 22 26 25 16 8 1 3 24 50 665
2014 Financial management 16 26 29 18 8 1 3 27 43 451
2014 Procurement 28 38 15 14 3 0 3 17 68 39
2014 Real property 22 29 45 2 0 0 2 2 53 54
2014 Materiel management 6 31 25 23 10 0 4 35 39 29
2014 Information management 21 25 26 12 10 1 4 23 49 284
2014 Information technology 23 26 28 13 6 1 3 20 51 1154
2014 Internal audit 26 32 22 15 3 2 0 19 59 66
2014 Evaluation 14 18 27 20 13 1 6 36 35 124
2014 Other services to the public 23 22 26 14 10 2 4 25 47 2197
2014 None of the above 20 27 26 13 8 2 4 22 50 2168

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 21 25 17 14 4 4 33 40 2955
2018 Health care practitioners 10 13 22 25 20 4 6 50 25 179
2018 Federal regulators 10 24 24 22 14 1 5 38 36 100
2018 Compliance, inspection and enforcement 19 26 24 16 9 4 2 27 48 697
2018 Communications or public affairs 12 17 28 27 12 2 1 41 29 239
2018 Access to information and privacy 10 11 25 21 22 10 1 48 24 111
2018 Security 5 35 27 23 5 2 4 30 42 61
2018 Science and technology 10 21 20 17 27 0 6 47 32 29
2018 Legal services 14 25 26 8 13 5 8 25 45 28
2018 Administration and operations 13 21 29 20 12 3 3 34 36 2991
2018 Human resources 13 25 29 17 10 3 3 29 40 642
2018 Financial management 12 22 25 25 11 2 2 38 35 372
2018 Procurement 10 25 18 18 13 6 9 37 41 48
2018 Real property 12 14 34 21 8 4 6 33 29 49
2018 Materiel management 7 24 33 23 13 0 0 35 31 13
2018 Information management 13 18 25 18 19 5 2 41 33 235
2018 Information technology 7 17 28 25 15 4 4 44 26 884
2018 Internal audit 16 18 31 16 16 0 2 33 35 83
2018 Evaluation 17 22 27 18 11 4 1 30 41 99
2018 Data sciences 8 17 24 26 20 2 2 48 26 151
2018 Policy 13 20 29 23 9 3 3 34 35 754
2018 Project management 14 23 30 18 10 2 3 30 38 738
2018 Other services to the public 12 17 26 22 15 4 4 40 32 1766
2018 None of the above 13 17 26 20 15 5 5 38 33 1181
2017 Client contact centre 15 21 25 14 14 5 7 32 40 3092
2017 Health care practitioners 3 14 21 21 25 5 11 55 20 147
2017 Federal regulators 9 17 27 19 12 5 11 36 31 98
2017 Compliance, inspection and enforcement 16 17 26 19 12 6 5 35 37 634
2017 Communications or public affairs 14 20 27 14 19 2 5 35 36 242
2017 Access to information and privacy 8 20 20 19 15 7 10 41 34 133
2017 Security 10 20 29 19 13 1 9 35 33 82
2017 Science and technology 7 23 24 22 13 0 11 39 33 40
2017 Legal services 9 22 22 17 14 7 9 37 37 35
2017 Administration and operations 12 20 27 19 12 5 6 35 36 3195
2017 Human resources 14 24 25 17 13 3 5 32 41 636
2017 Financial management 7 20 30 23 12 4 5 38 29 431
2017 Procurement 13 21 16 22 17 4 7 44 38 43
2017 Real property 9 23 25 23 12 6 2 39 35 52
2017 Materiel management 8 14 44 4 27 0 4 32 22 27
2017 Information management 9 15 27 20 18 5 6 43 27 241
2017 Information technology 7 16 27 27 15 3 4 46 25 921
2017 Internal audit 9 21 29 23 7 4 6 34 33 70
2017 Evaluation 14 27 26 12 12 2 7 26 45 87
2017 Data sciences 7 13 26 23 18 6 7 47 23 126
2017 Policy 9 20 29 21 12 3 6 36 32 757
2017 Project management 14 21 30 19 10 2 5 30 38 737
2017 Other services to the public 11 15 23 19 17 6 9 41 31 1891
2017 None of the above 12 17 25 20 14 5 8 39 33 1802
2014 Client contact centre 14 20 24 19 13 4 6 35 38 2924
2014 Health care practitioners 5 7 14 32 25 4 12 69 14 166
2014 Federal regulators 23 28 15 23 6 2 3 30 54 118
2014 Compliance, inspection and enforcement 15 19 27 20 11 3 6 34 37 567
2014 Communications or public affairs 9 18 25 30 11 2 5 45 29 284
2014 Access to information and privacy 13 16 24 21 18 2 6 43 31 119
2014 Security 15 20 26 19 12 1 7 33 38 95
2014 Science and technology 12 16 22 28 16 5 2 47 30 49
2014 Legal services 12 11 28 23 15 0 11 43 26 58
2014 Administration and operations 12 19 27 22 11 3 5 36 35 3451
2014 Human resources 15 24 26 20 7 4 4 29 43 668
2014 Financial management 8 15 30 30 11 1 4 44 24 449
2014 Procurement 8 15 25 29 13 0 10 46 26 39
2014 Real property 6 13 35 30 9 4 4 42 20 54
2014 Materiel management 0 13 11 34 17 14 10 69 17 29
2014 Information management 11 17 28 22 12 5 5 38 31 284
2014 Information technology 6 13 29 31 14 2 6 48 21 1155
2014 Internal audit 12 23 42 11 11 2 0 22 36 66
2014 Evaluation 10 16 29 21 11 4 9 36 30 124
2014 Other services to the public 12 15 24 22 15 5 7 42 31 2197
2014 None of the above 10 18 28 24 10 4 6 38 31 2164

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 24 33 14 9 3 3 25 40 2971
2018 Health care practitioners 27 24 21 15 8 2 2 24 54 182
2018 Federal regulators 18 27 30 15 9 1 1 24 45 100
2018 Compliance, inspection and enforcement 26 29 28 8 6 2 1 15 57 698
2018 Communications or public affairs 22 22 33 13 7 2 1 20 46 243
2018 Access to information and privacy 6 14 32 17 24 5 3 44 21 110
2018 Security 18 23 28 14 12 2 4 28 43 61
2018 Science and technology 7 31 30 10 13 3 6 25 42 29
2018 Legal services 7 21 28 20 16 5 4 39 31 28
2018 Administration and operations 16 26 32 14 8 2 2 23 44 3008
2018 Human resources 15 27 33 14 7 2 2 22 43 645
2018 Financial management 11 20 35 24 7 2 1 32 32 375
2018 Procurement 8 17 37 18 11 6 2 32 27 48
2018 Real property 12 29 36 13 6 2 2 20 43 50
2018 Materiel management 17 23 31 17 13 0 0 29 39 13
2018 Information management 16 19 30 14 14 3 3 31 37 239
2018 Information technology 19 24 29 15 7 2 3 23 46 883
2018 Internal audit 15 20 39 12 11 0 2 24 36 83
2018 Evaluation 17 28 27 17 7 3 0 25 47 99
2018 Data sciences 20 15 29 18 12 4 3 32 37 154
2018 Policy 22 26 28 15 4 2 3 20 50 761
2018 Project management 23 28 28 13 5 2 1 19 52 741
2018 Other services to the public 17 22 31 14 10 2 3 25 42 1782
2018 None of the above 17 22 28 16 11 4 3 29 41 1191
2017 Client contact centre 13 22 34 13 10 4 5 25 38 3094
2017 Health care practitioners 21 22 30 9 11 3 4 22 46 148
2017 Federal regulators 28 21 24 11 7 4 5 20 54 98
2017 Compliance, inspection and enforcement 23 26 28 11 8 2 2 20 51 633
2017 Communications or public affairs 22 26 26 12 10 1 2 23 50 242
2017 Access to information and privacy 10 12 19 20 15 10 15 46 29 133
2017 Security 15 21 35 11 8 2 7 21 40 82
2017 Science and technology 14 30 16 19 11 2 8 33 49 40
2017 Legal services 19 14 27 16 14 4 5 33 37 36
2017 Administration and operations 16 25 31 13 8 3 4 22 44 3194
2017 Human resources 14 20 36 14 10 3 3 25 37 636
2017 Financial management 11 16 40 19 7 2 4 28 29 430
2017 Procurement 18 11 40 16 5 4 5 23 32 43
2017 Real property 15 29 27 17 9 2 2 26 46 51
2017 Materiel management 4 29 36 4 24 0 4 29 33 27
2017 Information management 12 21 29 20 13 2 4 35 34 239
2017 Information technology 19 25 30 15 7 3 3 22 46 921
2017 Internal audit 9 22 37 17 7 3 5 26 33 70
2017 Evaluation 13 28 30 15 7 4 5 24 44 86
2017 Data sciences 13 15 33 17 12 3 7 32 32 126
2017 Policy 16 26 34 12 6 2 4 19 45 761
2017 Project management 21 29 29 11 5 1 4 17 53 737
2017 Other services to the public 14 21 30 15 10 4 6 28 39 1898
2017 None of the above 16 22 28 13 11 4 6 27 42 1801
2014 Client contact centre 15 24 33 13 7 3 5 21 43 2926
2014 Health care practitioners 20 31 29 10 5 2 2 16 54 166
2014 Federal regulators 25 26 23 16 4 3 2 22 54 119
2014 Compliance, inspection and enforcement 26 29 28 9 4 2 2 14 57 568
2014 Communications or public affairs 24 26 27 15 5 1 3 20 52 285
2014 Access to information and privacy 14 21 29 15 14 4 3 31 37 119
2014 Security 14 37 25 12 7 2 3 20 53 95
2014 Science and technology 22 32 26 10 4 2 4 15 58 49
2014 Legal services 10 19 40 16 6 2 7 24 32 58
2014 Administration and operations 18 27 32 12 7 2 3 19 47 3455
2014 Human resources 17 25 33 14 5 3 3 21 44 667
2014 Financial management 11 18 36 19 9 2 4 30 31 451
2014 Procurement 18 28 34 14 3 0 3 17 48 39
2014 Real property 24 33 40 0 2 0 0 2 58 54
2014 Materiel management 10 20 17 36 7 0 10 48 34 29
2014 Information management 18 21 31 16 8 4 2 25 42 285
2014 Information technology 18 27 30 13 6 3 2 20 49 1156
2014 Internal audit 17 30 41 9 2 1 0 10 48 66
2014 Evaluation 15 26 33 12 9 1 5 22 43 124
2014 Other services to the public 18 23 31 12 9 3 4 22 45 2195
2014 None of the above 19 27 30 11 6 3 3 18 50 2164
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 33 20 9 5 7 4 62 16 2960
2018 Health care practitioners 19 23 25 10 13 7 3 47 26 178
2018 Federal regulators 24 21 18 12 12 10 2 52 28 101
2018 Compliance, inspection and enforcement 18 28 24 10 10 8 3 51 22 700
2018 Communications or public affairs 24 30 19 10 4 9 3 62 16 245
2018 Access to information and privacy 23 29 20 9 5 9 5 61 16 111
2018 Security 27 31 16 8 11 8 0 62 21 61
2018 Science and technology 23 40 19 7 0 4 7 71 8 28
2018 Legal services 8 42 19 14 8 3 5 55 24 28
2018 Administration and operations 21 32 20 9 7 7 4 59 19 3016
2018 Human resources 26 34 18 7 4 8 4 68 12 645
2018 Financial management 22 31 16 13 5 8 5 61 21 374
2018 Procurement 25 37 17 6 6 7 2 68 14 48
2018 Real property 37 32 17 10 2 0 2 70 13 48
2018 Materiel management 7 17 34 30 0 12 0 27 34 13
2018 Information management 27 29 15 7 9 9 4 65 17 238
2018 Information technology 30 33 15 5 4 8 5 73 10 878
2018 Internal audit 20 28 22 19 6 5 1 50 27 84
2018 Evaluation 23 25 24 11 7 7 3 53 20 99
2018 Data sciences 31 25 14 10 5 10 5 66 17 154
2018 Policy 22 31 17 9 7 9 5 62 19 760
2018 Project management 24 31 16 8 7 7 6 64 17 742
2018 Other services to the public 17 30 22 12 11 6 3 51 24 1774
2018 None of the above 19 29 21 11 9 7 4 54 22 1191
2017 Client contact centre 29 30 14 9 6 7 5 67 17 3098
2017 Health care practitioners 16 31 13 17 17 5 1 50 36 148
2017 Federal regulators 25 26 15 13 13 1 6 55 28 98
2017 Compliance, inspection and enforcement 20 26 18 10 12 8 7 54 25 633
2017 Communications or public affairs 30 26 18 9 10 3 4 60 21 242
2017 Access to information and privacy 29 33 15 6 6 8 4 70 13 135
2017 Security 19 33 19 7 9 5 8 60 18 82
2017 Science and technology 32 33 5 16 5 2 7 72 23 40
2017 Legal services 24 24 20 19 3 3 7 53 25 35
2017 Administration and operations 25 31 15 11 8 6 4 63 20 3212
2017 Human resources 30 34 12 8 5 6 5 72 14 638
2017 Financial management 25 35 14 8 6 5 6 68 17 431
2017 Procurement 21 46 14 7 2 7 2 74 10 42
2017 Real property 36 18 15 14 9 6 2 58 26 52
2017 Materiel management 26 40 11 4 12 4 4 71 17 27
2017 Information management 30 26 14 12 6 7 4 63 21 241
2017 Information technology 31 29 14 8 3 7 6 70 14 923
2017 Internal audit 29 29 15 10 4 4 9 66 16 70
2017 Evaluation 35 21 12 11 7 9 6 66 20 87
2017 Data sciences 35 26 12 10 5 8 4 69 17 126
2017 Policy 32 30 13 7 4 6 8 72 13 764
2017 Project management 27 29 15 9 6 7 8 65 18 738
2017 Other services to the public 25 28 15 12 8 7 4 60 23 1905
2017 None of the above 25 29 17 10 8 6 4 60 20 1815
2014 Client contact centre 26 32 16 10 6 5 4 64 18 2934
2014 Health care practitioners 18 33 19 16 7 5 2 55 24 167
2014 Federal regulators 25 25 17 13 12 4 3 55 27 118
2014 Compliance, inspection and enforcement 25 31 16 11 8 5 4 62 20 567
2014 Communications or public affairs 25 30 19 13 5 5 3 60 20 285
2014 Access to information and privacy 36 25 15 10 10 1 3 63 21 119
2014 Security 26 32 21 9 4 6 3 63 14 95
2014 Science and technology 22 31 20 6 13 8 0 58 21 49
2014 Legal services 22 39 19 10 2 6 2 66 13 58
2014 Administration and operations 27 31 17 10 8 5 3 63 19 3462
2014 Human resources 30 30 15 11 6 4 5 66 18 668
2014 Financial management 32 28 19 6 6 5 5 66 13 451
2014 Procurement 26 41 17 3 9 2 2 70 12 39
2014 Real property 48 31 7 6 2 4 2 84 8 54
2014 Materiel management 34 24 13 15 8 3 3 61 24 29
2014 Information management 31 30 12 10 10 5 4 66 21 285
2014 Information technology 32 31 14 8 5 5 5 70 14 1157
2014 Internal audit 18 39 21 9 2 4 8 64 11 66
2014 Evaluation 21 36 10 7 11 9 5 67 21 124
2014 Other services to the public 25 30 17 11 10 5 3 59 23 2202
2014 None of the above 25 31 16 10 8 5 4 62 19 2172

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 32 8 8 4 1 0 79 12 2961
2018 Health care practitioners 31 39 9 12 7 2 1 71 19 179
2018 Federal regulators 37 28 12 15 7 1 0 66 22 101
2018 Compliance, inspection and enforcement 36 34 11 9 8 2 0 72 17 698
2018 Communications or public affairs 47 32 7 9 5 0 0 79 14 242
2018 Access to information and privacy 49 30 9 5 4 4 0 82 10 111
2018 Security 45 31 8 10 5 0 0 77 15 60
2018 Science and technology 37 28 17 14 0 4 0 68 15 28
2018 Legal services 10 45 19 5 14 7 0 60 20 28
2018 Administration and operations 40 33 10 9 6 1 0 75 15 3002
2018 Human resources 51 29 8 8 3 1 0 80 11 643
2018 Financial management 46 33 6 9 5 1 0 80 14 373
2018 Procurement 42 41 7 4 4 0 2 85 9 48
2018 Real property 50 38 10 2 0 0 0 88 2 49
2018 Materiel management 27 23 18 24 8 0 0 50 32 12
2018 Information management 42 36 7 8 6 1 0 79 14 236
2018 Information technology 52 32 7 5 4 1 0 85 8 880
2018 Internal audit 43 31 12 9 3 0 1 75 13 84
2018 Evaluation 43 27 14 11 5 0 0 70 16 99
2018 Data sciences 51 26 10 7 4 2 0 79 12 153
2018 Policy 46 29 9 11 5 1 0 75 16 761
2018 Project management 45 30 7 10 6 2 0 76 16 737
2018 Other services to the public 36 30 12 11 9 1 0 68 20 1771
2018 None of the above 39 28 11 10 8 2 0 70 19 1179
2017 Client contact centre 50 30 7 7 4 1 0 81 11 3098
2017 Health care practitioners 34 31 12 11 12 1 0 66 23 148
2017 Federal regulators 45 23 10 12 9 0 1 68 21 98
2017 Compliance, inspection and enforcement 42 29 7 11 9 2 0 72 20 633
2017 Communications or public affairs 45 28 10 8 9 0 0 73 17 242
2017 Access to information and privacy 46 32 8 5 6 2 0 80 11 135
2017 Security 40 35 8 6 6 3 2 79 13 82
2017 Science and technology 59 21 5 9 2 0 4 83 12 40
2017 Legal services 40 36 11 11 3 0 0 76 13 36
2017 Administration and operations 44 32 8 8 6 2 0 77 15 3211
2017 Human resources 49 33 6 7 4 1 0 83 11 638
2017 Financial management 43 36 9 7 4 0 1 80 11 432
2017 Procurement 54 34 2 0 7 3 0 90 7 43
2017 Real property 50 25 9 11 4 2 0 76 15 52
2017 Materiel management 45 33 15 8 0 0 0 77 8 27
2017 Information management 44 31 11 8 5 0 0 75 14 241
2017 Information technology 51 31 8 6 4 1 0 82 10 922
2017 Internal audit 53 29 6 7 5 0 0 82 13 70
2017 Evaluation 49 26 8 6 9 2 0 77 15 87
2017 Data sciences 55 23 7 8 5 1 0 79 14 126
2017 Policy 49 30 7 10 3 1 0 80 13 764
2017 Project management 46 29 8 8 7 1 0 76 15 738
2017 Other services to the public 43 28 9 11 7 2 0 72 18 1904
2017 None of the above 43 29 10 9 7 2 0 73 17 1812
2014 Client contact centre 46 31 9 8 5 1 0 79 13 2932
2014 Health care practitioners 36 34 10 11 6 2 0 72 17 167
2014 Federal regulators 39 33 8 9 9 2 0 73 18 118
2014 Compliance, inspection and enforcement 41 32 11 10 5 1 0 74 15 569
2014 Communications or public affairs 36 28 12 16 7 1 0 65 23 285
2014 Access to information and privacy 46 25 10 10 9 0 1 71 19 119
2014 Security 42 30 17 6 3 1 0 73 10 95
2014 Science and technology 34 36 16 6 7 0 0 71 13 48
2014 Legal services 40 39 11 7 0 2 0 81 7 58
2014 Administration and operations 42 30 10 10 7 1 0 73 17 3460
2014 Human resources 46 31 8 8 5 1 0 78 14 668
2014 Financial management 48 31 10 6 5 1 0 80 10 451
2014 Procurement 52 24 13 3 3 3 3 80 6 39
2014 Real property 63 20 6 7 2 2 0 85 10 54
2014 Materiel management 40 39 7 4 8 3 0 81 12 29
2014 Information management 42 30 10 8 9 0 0 73 17 285
2014 Information technology 49 30 7 8 4 1 0 81 12 1157
2014 Internal audit 34 45 6 14 0 1 0 80 15 66
2014 Evaluation 44 33 3 12 5 2 0 79 18 124
2014 Other services to the public 39 28 10 11 9 2 0 69 21 2201
2014 None of the above 40 30 9 11 8 2 1 72 19 2172

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 23 19 14 11 17 2 46 30 2957
2018 Health care practitioners 9 14 24 16 17 19 2 29 41 178
2018 Federal regulators 17 16 25 16 11 13 2 39 32 101
2018 Compliance, inspection and enforcement 10 17 21 16 14 20 1 34 39 700
2018 Communications or public affairs 13 23 21 13 10 15 4 45 29 245
2018 Access to information and privacy 18 27 20 10 10 14 2 53 23 111
2018 Security 12 31 22 14 13 8 0 46 29 61
2018 Science and technology 13 17 26 7 8 29 0 42 22 28
2018 Legal services 7 24 19 22 11 18 0 37 40 28
2018 Administration and operations 13 22 19 15 12 16 2 42 34 3004
2018 Human resources 13 25 19 14 6 20 3 49 26 645
2018 Financial management 14 22 18 16 9 15 6 45 33 371
2018 Procurement 12 34 17 16 4 13 4 55 24 48
2018 Real property 16 29 16 22 6 10 0 50 32 49
2018 Materiel management 0 25 32 39 0 5 0 26 41 13
2018 Information management 16 24 14 14 11 18 2 50 32 237
2018 Information technology 16 25 17 12 8 19 4 53 25 879
2018 Internal audit 12 23 18 20 12 13 1 42 37 84
2018 Evaluation 13 12 20 14 14 20 6 34 38 99
2018 Data sciences 18 17 15 12 9 25 4 49 29 154
2018 Policy 13 21 17 14 10 21 4 46 31 760
2018 Project management 13 19 20 13 12 19 4 42 33 741
2018 Other services to the public 10 20 21 17 16 15 2 36 39 1767
2018 None of the above 12 21 17 16 15 17 2 41 39 1190
2017 Client contact centre 14 22 17 16 11 19 2 46 33 3102
2017 Health care practitioners 6 12 19 18 19 25 1 24 51 148
2017 Federal regulators 10 22 17 18 18 13 2 37 42 98
2017 Compliance, inspection and enforcement 8 18 17 16 15 24 2 35 41 633
2017 Communications or public affairs 11 21 22 11 12 18 4 41 30 242
2017 Access to information and privacy 17 25 20 9 7 22 1 54 21 134
2017 Security 11 17 18 23 15 12 4 33 45 82
2017 Science and technology 10 40 14 7 12 14 4 61 23 40
2017 Legal services 15 7 24 19 8 26 0 31 37 36
2017 Administration and operations 10 22 18 17 13 17 2 40 37 3208
2017 Human resources 15 22 15 15 7 22 4 49 30 638
2017 Financial management 12 21 20 14 9 20 3 44 30 432
2017 Procurement 12 18 19 30 5 14 2 36 42 43
2017 Real property 15 27 13 15 15 12 2 50 35 52
2017 Materiel management 7 29 14 17 12 20 0 46 37 27
2017 Information management 12 22 18 18 9 18 2 43 34 241
2017 Information technology 12 22 18 14 10 20 4 45 32 923
2017 Internal audit 9 20 23 21 5 17 4 37 34 70
2017 Evaluation 16 17 15 8 12 30 3 48 29 87
2017 Data sciences 19 17 12 16 7 25 5 51 33 126
2017 Policy 13 22 16 13 8 22 5 49 30 763
2017 Project management 9 22 18 15 12 21 3 40 35 738
2017 Other services to the public 10 19 16 18 15 21 2 38 42 1904
2017 None of the above 12 19 18 16 13 19 2 40 37 1818
2014 Client contact centre 10 23 18 18 14 14 2 40 38 2933
2014 Health care practitioners 7 17 22 16 21 16 2 29 44 167
2014 Federal regulators 10 23 15 12 24 15 2 40 43 119
2014 Compliance, inspection and enforcement 4 17 21 17 20 19 1 27 46 569
2014 Communications or public affairs 9 23 17 23 12 13 2 38 42 285
2014 Access to information and privacy 17 21 18 16 17 9 2 43 37 119
2014 Security 11 16 24 17 16 11 4 32 38 95
2014 Science and technology 12 10 26 18 13 20 2 28 40 49
2014 Legal services 7 26 16 26 2 22 2 44 35 58
2014 Administration and operations 9 21 20 18 15 14 2 36 40 3460
2014 Human resources 12 24 17 17 13 14 2 43 36 669
2014 Financial management 11 22 21 14 12 16 5 41 33 451
2014 Procurement 2 35 13 17 14 18 0 45 39 38
2014 Real property 11 20 24 13 11 20 0 39 31 54
2014 Materiel management 17 20 10 8 21 18 6 48 38 29
2014 Information management 11 23 16 17 13 16 4 42 38 285
2014 Information technology 11 21 22 15 13 15 4 39 34 1156
2014 Internal audit 6 17 27 24 13 12 0 27 42 66
2014 Evaluation 8 14 22 18 15 22 1 28 43 124
2014 Other services to the public 7 17 19 19 20 17 1 29 48 2204
2014 None of the above 9 19 19 16 16 17 3 35 40 2174

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 39 6 5 2 0 0 87 7 2958
2018 Health care practitioners 37 35 11 11 5 0 1 72 17 176
2018 Federal regulators 41 34 11 10 3 1 0 76 12 101
2018 Compliance, inspection and enforcement 41 42 7 5 4 0 0 83 9 699
2018 Communications or public affairs 57 29 5 7 2 0 0 86 9 243
2018 Access to information and privacy 57 22 8 6 6 1 0 80 12 111
2018 Security 44 40 10 2 3 0 0 85 5 61
2018 Science and technology 36 49 11 4 0 0 0 86 4 28
2018 Legal services 30 52 11 7 0 0 0 82 7 27
2018 Administration and operations 44 39 8 7 2 0 0 83 9 3003
2018 Human resources 53 34 6 4 2 1 0 88 6 646
2018 Financial management 47 38 7 6 2 0 0 85 8 374
2018 Procurement 42 48 6 2 2 0 0 90 4 48
2018 Real property 53 36 8 2 0 0 0 90 2 48
2018 Materiel management 41 27 17 15 0 0 0 69 15 13
2018 Information management 49 35 7 4 5 0 0 84 9 238
2018 Information technology 58 31 6 3 2 0 0 89 5 879
2018 Internal audit 40 45 7 5 2 0 1 86 7 84
2018 Evaluation 47 35 10 6 2 0 0 82 8 99
2018 Data sciences 58 27 6 8 1 1 0 85 9 154
2018 Policy 53 31 5 7 3 0 0 85 10 759
2018 Project management 50 35 7 5 3 0 0 85 8 739
2018 Other services to the public 41 37 10 8 4 0 0 78 12 1767
2018 None of the above 45 35 9 6 4 0 0 80 11 1192
2017 Client contact centre 47 39 7 5 2 0 0 86 7 3101
2017 Health care practitioners 32 39 6 15 7 0 0 71 23 147
2017 Federal regulators 30 43 7 13 6 0 1 73 20 98
2017 Compliance, inspection and enforcement 39 40 7 8 6 0 0 79 14 628
2017 Communications or public affairs 47 33 8 6 5 0 0 81 11 242
2017 Access to information and privacy 48 38 7 2 4 1 0 87 6 135
2017 Security 30 45 6 15 4 1 0 75 19 82
2017 Science and technology 59 28 2 5 2 0 4 91 7 40
2017 Legal services 28 46 11 16 0 0 0 73 16 36
2017 Administration and operations 40 42 8 7 3 0 0 82 9 3208
2017 Human resources 53 36 5 3 3 0 0 89 6 637
2017 Financial management 43 43 9 4 1 0 0 86 6 431
2017 Procurement 49 34 9 5 3 0 0 83 8 43
2017 Real property 41 37 11 8 4 0 0 78 11 52
2017 Materiel management 33 45 4 14 4 0 0 78 19 27
2017 Information management 47 37 7 6 4 0 0 83 10 241
2017 Information technology 52 37 5 4 2 0 0 89 6 921
2017 Internal audit 42 44 7 5 1 0 0 86 7 70
2017 Evaluation 48 31 11 4 5 0 0 79 9 87
2017 Data sciences 56 34 4 4 2 0 0 90 6 126
2017 Policy 57 31 6 4 2 0 0 88 6 760
2017 Project management 47 36 7 6 4 0 0 83 10 738
2017 Other services to the public 39 40 8 9 4 1 0 79 13 1900
2017 None of the above 41 40 8 7 4 0 0 81 11 1817
2014 Client contact centre 40 43 8 6 2 0 0 83 8 2930
2014 Health care practitioners 36 43 9 8 3 0 0 80 11 167
2014 Federal regulators 42 35 8 9 5 0 0 78 14 119
2014 Compliance, inspection and enforcement 35 43 9 8 5 0 0 79 13 568
2014 Communications or public affairs 42 41 7 8 2 0 0 83 10 285
2014 Access to information and privacy 43 29 10 12 5 0 0 73 17 119
2014 Security 34 48 8 9 1 0 0 82 10 95
2014 Science and technology 44 34 8 12 3 0 0 77 15 49
2014 Legal services 46 43 7 5 0 0 0 88 5 58
2014 Administration and operations 37 42 9 8 3 0 0 80 11 3459
2014 Human resources 43 42 7 5 3 0 0 85 8 668
2014 Financial management 47 39 7 4 2 0 0 87 6 451
2014 Procurement 51 35 5 6 3 0 0 86 9 39
2014 Real property 56 38 4 0 2 0 0 94 2 54
2014 Materiel management 34 47 7 8 4 0 0 81 12 29
2014 Information management 48 29 11 9 4 0 0 76 13 285
2014 Information technology 46 42 7 4 1 0 0 88 5 1157
2014 Internal audit 30 56 4 7 3 0 0 86 10 66
2014 Evaluation 44 37 9 8 2 0 0 81 10 124
2014 Other services to the public 34 43 10 9 4 1 0 77 13 2203
2014 None of the above 40 41 8 7 3 1 0 82 10 2173

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 40 17 5 2 3 1 75 8 2967
2018 Health care practitioners 27 42 22 4 3 2 0 70 7 179
2018 Federal regulators 38 38 15 3 2 4 0 79 5 100
2018 Compliance, inspection and enforcement 30 43 16 5 3 3 0 76 7 701
2018 Communications or public affairs 46 39 8 5 1 1 0 86 6 245
2018 Access to information and privacy 41 35 11 4 2 5 1 81 7 111
2018 Security 36 40 10 7 4 0 4 79 11 61
2018 Science and technology 35 43 19 4 0 0 0 77 4 28
2018 Legal services 28 51 8 5 0 8 0 86 5 28
2018 Administration and operations 34 40 16 5 2 2 1 76 8 3015
2018 Human resources 43 38 11 4 1 1 1 83 5 645
2018 Financial management 41 41 9 4 3 2 1 84 7 373
2018 Procurement 38 43 13 4 2 0 0 81 7 48
2018 Real property 50 34 10 4 0 2 0 86 4 50
2018 Materiel management 32 22 34 7 0 5 0 57 8 13
2018 Information management 42 39 10 4 4 2 0 82 7 238
2018 Information technology 48 37 8 4 2 1 0 86 6 880
2018 Internal audit 34 41 14 6 1 1 3 78 7 84
2018 Evaluation 38 38 13 5 3 3 0 78 8 99
2018 Data sciences 50 32 9 6 1 1 1 85 6 154
2018 Policy 48 35 9 5 2 1 0 84 7 760
2018 Project management 43 38 10 4 3 2 0 83 7 741
2018 Other services to the public 30 38 18 7 3 3 1 71 10 1774
2018 None of the above 33 36 17 5 4 4 1 72 10 1191
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 37 11 7 4 0 1 78 11 2971
2018 Health care practitioners 29 34 19 10 8 0 1 63 17 182
2018 Federal regulators 40 36 10 8 6 1 0 76 14 101
2018 Compliance, inspection and enforcement 33 37 14 9 5 1 1 71 15 698
2018 Communications or public affairs 41 29 13 12 5 1 0 70 17 243
2018 Access to information and privacy 47 32 12 3 4 0 1 80 7 109
2018 Security 43 27 15 6 7 2 0 71 14 62
2018 Science and technology 39 39 10 12 0 0 0 78 12 29
2018 Legal services 46 28 10 12 4 0 0 74 16 28
2018 Administration and operations 36 36 13 9 5 1 0 73 15 3004
2018 Human resources 40 35 12 7 4 1 0 77 12 647
2018 Financial management 42 35 11 7 4 1 0 78 11 375
2018 Procurement 44 43 7 4 2 0 0 87 6 48
2018 Real property 47 35 8 8 2 0 0 81 10 48
2018 Materiel management 32 29 17 23 0 0 0 61 23 13
2018 Information management 44 30 11 10 6 0 0 74 16 239
2018 Information technology 43 36 11 6 3 1 0 80 9 881
2018 Internal audit 43 27 12 7 10 0 1 71 17 84
2018 Evaluation 29 45 11 6 8 0 1 74 15 99
2018 Data sciences 53 27 10 7 2 0 1 81 9 154
2018 Policy 40 35 9 9 5 0 1 76 15 756
2018 Project management 40 33 10 9 6 2 0 74 15 741
2018 Other services to the public 33 36 13 10 6 1 1 70 17 1771
2018 None of the above 37 33 13 10 7 1 0 70 17 1189
2017 Client contact centre 40 38 10 7 4 1 1 79 11 3103
2017 Health care practitioners 28 35 15 12 7 1 1 65 19 147
2017 Federal regulators 33 37 10 11 5 0 3 73 16 98
2017 Compliance, inspection and enforcement 32 37 13 11 6 1 0 70 17 632
2017 Communications or public affairs 40 34 9 11 6 0 0 74 17 242
2017 Access to information and privacy 45 31 14 4 5 1 1 77 9 135
2017 Security 34 37 17 4 6 1 1 73 10 82
2017 Science and technology 35 37 20 2 2 0 4 75 5 40
2017 Legal services 27 53 6 5 8 0 0 81 14 36
2017 Administration and operations 36 38 12 8 5 0 0 74 14 3214
2017 Human resources 39 37 10 6 6 1 1 78 12 637
2017 Financial management 38 36 14 7 4 0 0 75 11 432
2017 Procurement 34 41 12 4 9 0 0 74 14 43
2017 Real property 45 30 15 6 0 2 2 79 6 52
2017 Materiel management 52 29 8 11 0 0 0 81 11 27
2017 Information management 46 30 12 8 4 0 0 76 12 241
2017 Information technology 42 36 10 7 4 0 1 78 12 920
2017 Internal audit 41 42 8 3 6 0 0 83 9 70
2017 Evaluation 44 30 12 8 5 0 2 75 13 87
2017 Data sciences 45 35 4 12 2 0 1 81 15 125
2017 Policy 41 36 9 9 4 1 0 78 13 764
2017 Project management 40 36 9 8 5 1 1 77 14 738
2017 Other services to the public 36 35 12 10 5 1 1 73 15 1905
2017 None of the above 37 35 13 8 6 1 1 73 14 1816
2014 Client contact centre 35 40 12 8 5 0 0 75 13 2930
2014 Health care practitioners 33 33 15 8 8 1 1 67 17 167
2014 Federal regulators 34 32 17 7 8 0 1 67 16 119
2014 Compliance, inspection and enforcement 28 39 13 13 6 1 0 68 19 569
2014 Communications or public affairs 32 40 12 10 6 0 0 71 16 285
2014 Access to information and privacy 39 37 13 6 5 1 0 76 11 119
2014 Security 30 37 18 8 6 0 0 68 14 95
2014 Science and technology 37 34 10 10 9 0 0 71 19 49
2014 Legal services 44 39 10 5 2 0 0 83 7 58
2014 Administration and operations 34 37 13 9 6 0 0 71 15 3462
2014 Human resources 36 36 12 9 6 1 1 73 15 669
2014 Financial management 39 38 9 7 6 0 1 77 13 451
2014 Procurement 32 44 10 5 8 0 0 76 13 39
2014 Real property 35 41 11 9 4 0 0 76 13 54
2014 Materiel management 40 24 17 14 4 0 0 64 18 29
2014 Information management 41 37 9 6 7 0 0 78 13 285
2014 Information technology 38 37 11 8 6 0 0 76 14 1157
2014 Internal audit 28 47 14 6 3 1 0 77 9 66
2014 Evaluation 30 45 12 5 6 0 2 76 12 124
2014 Other services to the public 31 36 15 10 8 1 0 67 18 2204
2014 None of the above 34 37 13 8 7 1 1 72 15 2174

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 30 10 5 3 2 1 82 8 2968
2018 Health care practitioners 49 25 11 9 4 1 1 75 13 179
2018 Federal regulators 45 28 13 9 4 1 0 74 13 101
2018 Compliance, inspection and enforcement 40 34 12 6 5 2 0 76 11 699
2018 Communications or public affairs 49 23 13 9 4 2 0 73 14 242
2018 Access to information and privacy 60 22 10 3 4 2 0 83 7 109
2018 Security 44 28 16 5 5 2 0 74 10 61
2018 Science and technology 44 35 10 3 7 0 0 79 10 29
2018 Legal services 46 43 7 4 0 0 0 89 4 28
2018 Administration and operations 46 31 11 6 4 2 0 78 10 2999
2018 Human resources 48 33 11 4 3 2 0 82 7 646
2018 Financial management 50 31 9 5 3 2 0 83 9 374
2018 Procurement 49 34 11 4 0 0 2 84 4 48
2018 Real property 47 28 15 4 2 0 4 78 7 47
2018 Materiel management 32 38 23 7 0 0 0 70 7 13
2018 Information management 50 27 10 5 6 2 0 78 12 240
2018 Information technology 51 31 9 4 2 2 0 84 7 881
2018 Internal audit 48 28 7 5 8 1 1 79 14 83
2018 Evaluation 49 30 9 5 3 3 1 82 8 98
2018 Data sciences 53 31 10 2 2 1 0 86 4 153
2018 Policy 49 31 8 7 3 2 1 82 10 756
2018 Project management 47 29 10 7 4 3 0 78 12 738
2018 Other services to the public 42 31 12 6 5 2 1 76 11 1769
2018 None of the above 43 29 12 6 6 3 1 75 12 1187
2017 Client contact centre 49 30 10 5 3 2 1 82 8 3102
2017 Health care practitioners 35 39 14 4 5 1 1 76 10 148
2017 Federal regulators 39 30 12 8 7 1 3 72 15 97
2017 Compliance, inspection and enforcement 40 32 12 7 6 3 1 75 13 633
2017 Communications or public affairs 46 28 11 7 5 1 1 76 12 241
2017 Access to information and privacy 51 30 8 5 5 1 1 82 10 135
2017 Security 43 30 16 2 6 1 1 75 9 82
2017 Science and technology 45 28 9 12 2 0 4 76 15 40
2017 Legal services 46 32 14 3 3 0 3 80 6 36
2017 Administration and operations 44 34 11 5 3 2 0 79 9 3214
2017 Human resources 46 35 9 4 4 3 0 83 8 636
2017 Financial management 46 30 13 6 3 2 1 77 9 431
2017 Procurement 43 32 19 2 2 2 0 76 5 43
2017 Real property 47 34 8 8 2 2 0 83 10 52
2017 Materiel management 63 22 11 3 0 0 0 86 3 27
2017 Information management 52 28 11 6 1 2 0 82 7 241
2017 Information technology 51 30 9 4 3 2 1 83 7 923
2017 Internal audit 56 32 0 5 4 0 3 91 9 70
2017 Evaluation 50 36 9 3 0 2 0 87 3 87
2017 Data sciences 55 30 6 7 2 1 0 86 8 126
2017 Policy 52 28 8 6 3 3 0 83 9 763
2017 Project management 48 30 10 5 4 3 0 80 9 739
2017 Other services to the public 46 30 11 6 4 2 1 79 10 1905
2017 None of the above 44 32 11 7 4 2 1 78 11 1818
2014 Client contact centre 42 34 12 6 4 2 0 77 10 2935
2014 Health care practitioners 48 29 14 5 4 1 0 78 8 167
2014 Federal regulators 36 26 18 12 7 1 1 63 19 119
2014 Compliance, inspection and enforcement 37 31 15 8 6 3 0 70 14 569
2014 Communications or public affairs 38 39 12 5 5 1 0 78 10 285
2014 Access to information and privacy 38 31 16 6 7 1 1 70 14 119
2014 Security 38 33 16 6 4 2 0 73 11 95
2014 Science and technology 41 30 6 10 7 6 0 76 18 49
2014 Legal services 53 34 12 0 2 0 0 86 2 58
2014 Administration and operations 41 33 13 7 4 3 0 76 11 3463
2014 Human resources 42 31 13 6 5 3 0 76 11 669
2014 Financial management 45 36 9 4 4 2 0 83 8 450
2014 Procurement 50 31 10 0 6 3 0 84 6 39
2014 Real property 48 37 13 2 0 0 0 85 2 54
2014 Materiel management 44 23 13 7 8 4 0 71 16 29
2014 Information management 49 28 10 7 3 2 1 79 10 285
2014 Information technology 45 32 12 5 4 1 0 78 9 1157
2014 Internal audit 38 37 12 8 1 3 0 77 10 66
2014 Evaluation 43 37 6 5 5 4 0 83 10 124
2014 Other services to the public 39 31 14 7 6 2 1 72 13 2202
2014 None of the above 41 31 13 7 5 3 1 75 12 2173

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 33 10 6 3 1 0 81 9 2963
2018 Health care practitioners 40 32 12 11 3 1 0 73 14 180
2018 Federal regulators 45 33 12 7 2 1 0 79 9 101
2018 Compliance, inspection and enforcement 39 37 11 7 5 0 0 77 12 695
2018 Communications or public affairs 46 29 9 11 4 1 0 76 15 243
2018 Access to information and privacy 54 27 10 6 4 0 0 81 9 109
2018 Security 37 32 18 6 7 0 0 69 13 60
2018 Science and technology 39 46 3 5 7 0 0 85 12 29
2018 Legal services 34 40 11 12 0 4 0 77 12 28
2018 Administration and operations 43 33 11 8 4 1 1 77 12 2993
2018 Human resources 45 36 10 6 2 1 0 82 8 643
2018 Financial management 50 33 8 5 3 1 0 83 8 370
2018 Procurement 45 40 9 4 2 0 0 85 6 47
2018 Real property 49 33 12 4 2 0 0 82 6 49
2018 Materiel management 32 45 15 7 0 0 0 77 7 13
2018 Information management 51 25 8 8 7 1 0 77 15 239
2018 Information technology 49 33 10 4 4 0 0 83 7 878
2018 Internal audit 50 28 8 4 7 0 2 80 11 84
2018 Evaluation 48 31 10 3 3 4 1 83 6 98
2018 Data sciences 54 26 9 9 1 1 0 81 10 153
2018 Policy 44 33 8 9 5 1 1 78 14 753
2018 Project management 41 35 9 9 5 1 0 76 15 739
2018 Other services to the public 41 33 11 8 5 1 0 75 13 1761
2018 None of the above 41 31 13 8 6 1 1 73 14 1186
2017 Client contact centre 48 34 9 5 3 1 0 83 8 3097
2017 Health care practitioners 38 33 12 10 4 1 0 73 15 147
2017 Federal regulators 42 32 6 11 5 1 3 78 16 98
2017 Compliance, inspection and enforcement 38 36 10 7 6 2 0 76 14 632
2017 Communications or public affairs 42 28 11 13 4 0 1 72 17 242
2017 Access to information and privacy 49 33 7 7 3 1 0 83 10 135
2017 Security 41 36 10 5 8 0 0 77 13 82
2017 Science and technology 43 33 11 9 0 0 4 78 10 40
2017 Legal services 35 51 5 8 0 0 0 86 8 36
2017 Administration and operations 42 35 10 7 4 1 0 78 11 3212
2017 Human resources 47 34 9 5 4 1 0 82 9 636
2017 Financial management 46 33 11 6 3 1 0 80 9 432
2017 Procurement 42 30 14 7 5 3 0 74 12 43
2017 Real property 51 25 11 11 2 0 0 76 13 52
2017 Materiel management 63 22 4 11 0 0 0 85 11 27
2017 Information management 50 28 11 7 4 0 0 78 11 241
2017 Information technology 48 34 8 6 3 1 1 83 9 923
2017 Internal audit 47 40 6 3 4 0 0 87 7 69
2017 Evaluation 42 45 6 6 1 0 0 87 7 87
2017 Data sciences 55 25 10 5 4 0 0 80 9 126
2017 Policy 49 32 7 8 3 1 0 82 11 764
2017 Project management 44 33 10 7 5 1 0 78 12 738
2017 Other services to the public 45 33 10 7 5 1 0 78 11 1904
2017 None of the above 41 35 10 8 4 1 0 77 12 1812
2014 Client contact centre 41 38 11 7 3 1 0 79 10 2935
2014 Health care practitioners 40 36 14 6 4 0 0 76 10 167
2014 Federal regulators 35 32 11 12 7 0 2 68 20 119
2014 Compliance, inspection and enforcement 34 36 12 10 6 1 1 72 16 569
2014 Communications or public affairs 39 36 10 10 5 1 0 76 15 285
2014 Access to information and privacy 38 35 8 12 7 2 0 73 19 119
2014 Security 37 34 13 9 6 0 0 72 15 95
2014 Science and technology 37 32 12 10 9 0 0 69 19 49
2014 Legal services 56 24 10 9 2 0 0 80 10 58
2014 Administration and operations 39 36 10 9 5 1 0 76 14 3460
2014 Human resources 41 36 10 8 5 0 1 77 13 669
2014 Financial management 43 35 9 7 4 1 0 79 12 451
2014 Procurement 41 43 2 8 6 0 0 84 14 39
2014 Real property 41 33 13 13 0 0 0 74 13 54
2014 Materiel management 37 42 14 0 7 0 0 79 7 29
2014 Information management 46 33 10 6 5 0 0 79 11 285
2014 Information technology 42 35 10 8 5 1 0 77 12 1157
2014 Internal audit 36 39 9 14 1 0 0 75 15 66
2014 Evaluation 40 36 11 6 7 0 0 76 13 124
2014 Other services to the public 38 33 12 10 6 1 0 72 16 2200
2014 None of the above 39 35 11 9 6 1 0 74 15 2173

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 54 28 9 4 4 2 0 83 8 2964
2018 Health care practitioners 55 24 10 3 5 1 1 81 9 180
2018 Federal regulators 56 20 9 9 5 1 0 77 14 99
2018 Compliance, inspection and enforcement 48 30 12 4 5 1 0 79 9 697
2018 Communications or public affairs 60 23 9 4 3 1 0 83 7 243
2018 Access to information and privacy 61 28 4 4 2 1 0 90 6 109
2018 Security 56 23 8 6 7 0 0 79 13 62
2018 Science and technology 48 37 8 3 3 0 0 85 7 29
2018 Legal services 51 31 10 8 0 0 0 81 8 28
2018 Administration and operations 53 27 11 4 4 1 0 81 8 3000
2018 Human resources 58 28 7 3 3 1 0 87 6 646
2018 Financial management 56 28 9 2 4 1 0 85 6 374
2018 Procurement 61 28 2 4 0 0 5 94 4 48
2018 Real property 67 17 6 4 2 4 0 87 6 48
2018 Materiel management 41 51 7 0 0 0 0 93 0 13
2018 Information management 58 23 9 3 4 2 0 83 8 238
2018 Information technology 58 27 8 2 2 1 0 87 5 881
2018 Internal audit 54 29 7 5 4 0 1 84 9 84
2018 Evaluation 50 28 12 3 2 4 1 82 5 99
2018 Data sciences 62 27 6 2 2 1 0 90 4 153
2018 Policy 60 24 7 5 3 1 0 85 8 755
2018 Project management 55 27 7 4 5 1 0 83 10 738
2018 Other services to the public 49 25 13 6 5 2 0 76 10 1771
2018 None of the above 51 25 11 4 6 2 0 78 11 1183
2017 Client contact centre 53 28 9 4 4 2 0 83 8 3101
2017 Health care practitioners 49 30 11 4 4 2 0 81 9 147
2017 Federal regulators 55 22 8 4 8 2 1 80 12 98
2017 Compliance, inspection and enforcement 51 25 11 5 7 1 0 77 12 634
2017 Communications or public affairs 57 23 11 4 4 1 0 81 8 242
2017 Access to information and privacy 50 32 9 4 3 2 0 84 7 135
2017 Security 51 28 12 2 5 1 0 80 7 81
2017 Science and technology 47 28 16 0 5 0 4 78 5 39
2017 Legal services 56 25 14 3 3 0 0 81 5 36
2017 Administration and operations 54 25 10 4 4 2 0 81 9 3209
2017 Human resources 60 24 7 4 4 1 1 86 8 637
2017 Financial management 55 27 11 4 2 1 0 83 6 429
2017 Procurement 53 33 7 7 0 0 0 86 7 43
2017 Real property 64 17 11 4 0 4 0 84 4 52
2017 Materiel management 74 22 4 0 0 0 0 96 0 27
2017 Information management 57 23 12 2 4 2 0 81 6 240
2017 Information technology 57 26 10 2 3 2 0 84 6 924
2017 Internal audit 59 25 7 5 3 0 1 85 7 70
2017 Evaluation 60 24 11 4 1 0 1 84 5 86
2017 Data sciences 62 22 5 4 5 2 0 85 10 126
2017 Policy 61 23 9 3 3 1 0 85 6 762
2017 Project management 57 25 9 3 3 2 0 84 7 738
2017 Other services to the public 55 24 10 4 5 2 0 81 9 1903
2017 None of the above 51 26 11 5 4 2 0 80 9 1819

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 29 11 5 4 1 0 80 10 2970
2018 Health care practitioners 49 28 9 6 8 0 0 77 14 179
2018 Federal regulators 49 26 15 4 4 2 0 77 8 101
2018 Compliance, inspection and enforcement 43 30 15 6 5 0 0 73 11 699
2018 Communications or public affairs 49 26 12 8 6 0 0 74 14 243
2018 Access to information and privacy 54 30 5 4 4 3 0 86 9 108
2018 Security 42 29 17 6 5 0 0 71 12 62
2018 Science and technology 44 33 16 3 3 0 0 77 7 29
2018 Legal services 36 53 4 8 0 0 0 88 8 28
2018 Administration and operations 48 28 12 6 4 0 0 77 10 2998
2018 Human resources 50 30 8 7 4 1 0 81 11 647
2018 Financial management 52 29 9 6 4 0 0 81 10 375
2018 Procurement 61 29 6 0 4 0 0 90 4 48
2018 Real property 58 17 15 8 2 0 0 75 10 48
2018 Materiel management 32 53 8 7 0 0 0 85 7 13
2018 Information management 54 24 8 9 5 0 0 78 14 240
2018 Information technology 53 29 10 4 4 0 0 83 7 882
2018 Internal audit 54 19 8 10 7 0 1 74 17 84
2018 Evaluation 50 31 8 4 5 1 1 83 9 99
2018 Data sciences 54 26 9 8 3 0 0 80 11 153
2018 Policy 47 30 8 9 5 0 0 78 14 753
2018 Project management 47 28 11 8 5 1 0 76 13 741
2018 Other services to the public 46 29 13 7 5 0 0 75 12 1771
2018 None of the above 45 27 13 7 7 0 0 73 14 1189
2017 Client contact centre 50 30 10 5 4 0 0 80 10 3094
2017 Health care practitioners 51 26 9 8 4 2 0 79 12 147
2017 Federal regulators 55 24 5 9 6 0 1 80 15 98
2017 Compliance, inspection and enforcement 46 28 11 8 6 0 0 75 14 633
2017 Communications or public affairs 52 21 11 9 7 1 0 73 15 242
2017 Access to information and privacy 53 27 11 4 4 0 0 80 9 135
2017 Security 51 27 9 7 6 0 0 78 14 81
2017 Science and technology 42 33 14 2 5 0 4 78 7 39
2017 Legal services 52 34 3 8 3 0 0 86 11 35
2017 Administration and operations 50 29 10 6 5 1 0 80 11 3207
2017 Human resources 56 26 8 5 5 0 0 83 9 634
2017 Financial management 53 25 13 6 3 1 0 78 9 431
2017 Procurement 54 29 5 9 2 0 0 84 12 43
2017 Real property 58 17 15 8 2 0 0 75 10 52
2017 Materiel management 66 26 0 8 0 0 0 92 8 27
2017 Information management 58 25 7 7 3 0 0 83 10 240
2017 Information technology 55 26 10 4 4 1 0 82 7 922
2017 Internal audit 56 33 6 1 4 0 0 89 6 70
2017 Evaluation 61 26 9 1 3 0 0 86 4 86
2017 Data sciences 56 23 11 6 4 0 0 79 10 125
2017 Policy 52 29 7 7 4 1 0 82 11 764
2017 Project management 52 29 8 7 4 0 0 81 11 739
2017 Other services to the public 52 26 10 7 5 0 0 78 11 1898
2017 None of the above 49 28 11 6 5 0 0 78 11 1816
2014 Client contact centre 42 34 12 7 5 0 0 76 12 2930
2014 Health care practitioners 47 32 15 4 2 0 1 79 7 165
2014 Federal regulators 41 30 11 7 9 1 1 72 16 119
2014 Compliance, inspection and enforcement 39 33 12 8 7 0 0 72 15 568
2014 Communications or public affairs 40 34 11 10 6 0 0 73 16 285
2014 Access to information and privacy 47 32 12 4 5 0 0 79 9 119
2014 Security 43 24 15 13 5 0 0 67 18 95
2014 Science and technology 45 30 10 10 5 0 0 76 14 49
2014 Legal services 54 32 7 2 5 0 0 86 7 58
2014 Administration and operations 45 32 11 6 5 0 0 78 11 3459
2014 Human resources 45 30 11 7 7 0 0 75 14 669
2014 Financial management 51 28 10 6 5 0 0 79 11 451
2014 Procurement 56 27 8 6 2 0 0 83 8 39
2014 Real property 46 31 6 17 0 0 0 77 17 54
2014 Materiel management 50 32 10 4 4 0 0 82 8 29
2014 Information management 53 30 7 6 5 0 0 83 11 284
2014 Information technology 51 28 10 6 5 0 0 79 11 1157
2014 Internal audit 41 39 11 5 3 2 0 81 8 65
2014 Evaluation 45 35 8 3 8 0 0 80 12 124
2014 Other services to the public 43 29 12 8 7 0 0 73 15 2202
2014 None of the above 44 30 12 7 5 1 1 75 13 2172
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 45 13 11 3 0 0 73 14 268
2018 Federal regulators 39 31 8 8 0 8 7 82 9 13
2018 Compliance, inspection and enforcement 23 48 12 8 6 0 3 74 14 77
2018 Communications or public affairs 32 38 12 9 0 0 9 77 10 53
2018 Access to information and privacy 60 20 0 7 7 0 7 86 14 15
2018 Security 42 34 17 8 0 0 0 75 8 12
2018 Administration and operations 29 39 12 12 6 0 3 70 18 593
2018 Human resources 32 39 11 8 6 2 2 74 14 144
2018 Financial management 29 35 13 6 3 5 10 75 10 127
2018 Real property 69 12 0 0 12 0 6 87 13 16
2018 Information management 36 35 7 13 0 0 10 78 14 31
2018 Information technology 26 33 18 9 5 4 6 65 15 225
2018 Internal audit 17 44 16 17 0 5 0 65 18 18
2018 Data sciences 30 19 19 7 4 4 18 62 14 27
2018 Policy 28 32 14 10 3 4 8 69 15 198
2018 Project management 30 37 14 9 4 2 5 71 14 126
2018 Other services to the public 32 38 9 14 5 1 1 72 19 193
2018 None of the above 30 36 13 4 7 3 6 73 12 143
2017 Client contact centre 29 40 13 11 6 0 1 71 17 280
2017 Federal regulators 8 58 9 9 8 0 9 72 18 12
2017 Compliance, inspection and enforcement 31 43 8 8 6 1 3 77 15 63
2017 Communications or public affairs 24 45 11 13 2 2 2 73 16 53
2017 Access to information and privacy 26 23 36 0 15 0 0 49 15 13
2017 Security 46 23 8 8 15 0 0 70 23 13
2017 Science and technology 7 69 23 0 0 0 0 77 0 13
2017 Administration and operations 23 44 11 13 5 1 3 71 18 575
2017 Human resources 33 38 12 8 3 3 3 76 12 138
2017 Financial management 22 32 17 10 3 6 12 64 16 139
2017 Real property 47 23 12 0 0 12 6 85 0 17
2017 Information management 22 35 30 10 0 0 3 59 10 31
2017 Information technology 20 40 13 13 5 1 7 66 20 202
2017 Internal audit 17 47 6 12 11 0 6 69 25 17
2017 Evaluation 17 58 0 0 8 0 17 90 10 12
2017 Data sciences 18 30 17 12 6 6 12 57 22 17
2017 Policy 28 34 10 13 5 3 6 69 20 184
2017 Project management 21 40 15 8 4 4 7 69 14 144
2017 Other services to the public 27 43 10 16 3 0 1 70 19 200
2017 None of the above 31 44 10 7 4 3 1 78 11 269
2014 Client contact centre 27 40 10 14 7 1 1 69 22 287
2014 Federal regulators 45 28 0 14 9 0 4 76 24 22
2014 Compliance, inspection and enforcement 21 42 18 7 12 0 0 63 19 68
2014 Communications or public affairs 23 49 17 8 1 1 1 73 9 78
2014 Access to information and privacy 50 19 11 11 10 0 0 69 20 10
2014 Security 19 51 12 6 6 0 6 74 13 16
2014 Administration and operations 26 42 13 9 5 2 3 71 15 684
2014 Human resources 30 38 13 10 4 0 4 71 15 115
2014 Financial management 26 36 15 4 3 6 10 74 8 144
2014 Procurement 51 30 10 0 0 0 10 89 0 10
2014 Real property 47 32 5 11 5 0 0 79 16 19
2014 Information management 22 32 17 13 6 4 4 59 22 46
2014 Information technology 21 37 16 10 5 3 8 65 17 316
2014 Internal audit 19 40 27 6 7 0 0 60 13 15
2014 Evaluation 14 43 7 14 14 0 7 62 31 14
2014 Other services to the public 26 34 13 15 7 2 2 63 23 242
2014 None of the above 28 35 14 11 6 2 4 68 18 413

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 31 15 6 4 11 0 72 11 2982
2018 Health care practitioners 21 23 22 12 7 14 0 52 22 181
2018 Federal regulators 29 28 13 11 9 10 0 64 22 100
2018 Compliance, inspection and enforcement 21 28 21 10 7 12 0 57 20 698
2018 Communications or public affairs 28 31 18 11 6 7 0 63 18 244
2018 Access to information and privacy 47 22 18 6 3 5 0 72 9 111
2018 Security 41 25 13 8 5 8 0 72 14 62
2018 Science and technology 24 24 18 0 15 19 0 59 19 28
2018 Legal services 24 45 14 8 8 0 0 69 17 28
2018 Administration and operations 31 31 17 7 5 7 0 68 14 3023
2018 Human resources 30 37 16 7 3 7 0 71 11 645
2018 Financial management 35 35 14 6 6 4 0 73 13 376
2018 Procurement 38 36 8 2 4 10 2 84 7 48
2018 Real property 36 46 8 4 0 6 0 87 4 49
2018 Materiel management 25 42 24 0 0 9 0 74 0 13
2018 Information management 35 31 12 5 5 11 1 75 11 240
2018 Information technology 31 31 18 5 4 10 0 69 10 882
2018 Internal audit 34 29 17 8 5 6 1 67 14 84
2018 Evaluation 35 31 8 12 2 12 0 75 16 97
2018 Data sciences 44 24 9 7 4 11 0 77 13 153
2018 Policy 35 31 14 7 4 8 0 72 13 763
2018 Project management 30 36 15 7 6 6 0 70 14 741
2018 Other services to the public 31 27 18 8 7 9 0 63 17 1783
2018 None of the above 29 28 18 8 7 10 0 64 17 1193
2017 Client contact centre 33 30 13 6 4 13 1 73 12 3099
2017 Health care practitioners 19 26 21 17 10 8 0 48 29 148
2017 Federal regulators 24 31 15 13 10 7 0 59 24 98
2017 Compliance, inspection and enforcement 27 26 13 11 9 14 0 61 23 634
2017 Communications or public affairs 23 40 16 8 8 5 0 66 17 242
2017 Access to information and privacy 42 30 14 4 3 8 0 77 8 135
2017 Security 32 38 11 9 2 6 2 76 12 82
2017 Science and technology 36 28 16 2 2 12 4 75 6 40
2017 Legal services 40 38 8 6 6 0 3 80 12 36
2017 Administration and operations 29 32 15 8 6 9 0 68 15 3212
2017 Human resources 33 40 12 6 4 7 0 78 10 638
2017 Financial management 30 37 16 8 4 6 0 71 12 432
2017 Procurement 33 36 12 0 4 15 0 81 5 43
2017 Real property 32 36 19 6 0 8 0 74 6 52
2017 Materiel management 44 33 7 4 0 12 0 87 5 27
2017 Information management 34 31 14 8 5 8 0 71 14 240
2017 Information technology 30 30 15 6 3 15 0 71 11 925
2017 Internal audit 30 33 13 12 4 9 0 69 17 70
2017 Evaluation 34 40 8 5 5 8 0 81 11 87
2017 Data sciences 33 30 14 7 1 15 1 74 10 126
2017 Policy 38 32 10 8 4 8 0 76 13 763
2017 Project management 28 33 15 11 6 8 0 65 18 740
2017 Other services to the public 32 27 15 7 8 11 1 66 17 1908
2017 None of the above 29 29 17 9 7 9 0 65 17 1819
2014 Client contact centre 25 32 18 8 5 13 0 66 14 2934
2014 Health care practitioners 17 31 22 8 6 14 1 57 17 167
2014 Federal regulators 20 31 16 12 15 7 0 54 29 118
2014 Compliance, inspection and enforcement 16 29 19 13 10 13 0 52 26 569
2014 Communications or public affairs 20 34 19 15 5 8 0 59 21 285
2014 Access to information and privacy 33 30 18 7 5 7 1 67 13 120
2014 Security 27 23 24 11 8 6 1 54 21 95
2014 Science and technology 18 26 22 18 11 4 2 46 31 49
2014 Legal services 41 36 8 10 2 2 2 80 12 58
2014 Administration and operations 23 34 16 9 7 9 0 64 18 3460
2014 Human resources 27 33 16 8 6 9 0 66 16 668
2014 Financial management 28 42 13 7 5 5 0 74 12 450
2014 Procurement 23 40 13 8 6 10 0 70 16 39
2014 Real property 20 39 24 7 6 4 0 61 14 54
2014 Materiel management 28 46 3 10 7 6 0 79 18 29
2014 Information management 33 27 16 9 4 11 0 67 15 284
2014 Information technology 20 33 20 8 5 15 0 62 15 1157
2014 Internal audit 10 43 21 10 4 11 0 60 16 66
2014 Evaluation 24 34 14 7 5 15 0 69 15 124
2014 Other services to the public 23 26 19 10 9 12 0 57 21 2202
2014 None of the above 24 30 17 11 7 11 0 61 20 2172

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 33 17 9 6 4 0 67 15 2976
2018 Health care practitioners 20 24 18 19 13 7 0 46 35 182
2018 Federal regulators 25 31 15 19 8 3 0 57 27 100
2018 Compliance, inspection and enforcement 18 32 20 15 10 4 0 53 26 696
2018 Communications or public affairs 25 36 22 11 5 2 0 62 16 243
2018 Access to information and privacy 48 24 10 8 3 6 0 77 12 111
2018 Security 38 29 19 6 5 3 0 69 11 62
2018 Science and technology 27 28 14 7 12 12 0 62 21 28
2018 Legal services 24 52 10 5 8 0 0 76 13 28
2018 Administration and operations 29 32 19 11 6 3 0 63 18 3016
2018 Human resources 29 37 19 8 4 2 0 68 13 643
2018 Financial management 33 36 15 6 7 2 0 71 13 374
2018 Procurement 38 33 15 4 4 6 0 75 9 48
2018 Real property 28 47 14 4 2 4 0 79 6 48
2018 Materiel management 25 27 15 24 0 9 0 57 26 13
2018 Information management 31 33 15 8 8 5 0 67 16 239
2018 Information technology 27 33 21 9 7 3 0 62 16 883
2018 Internal audit 28 33 16 11 7 5 1 64 19 84
2018 Evaluation 30 38 11 11 3 6 0 73 15 98
2018 Data sciences 37 32 15 10 3 4 0 71 13 152
2018 Policy 33 35 15 11 4 2 0 70 15 760
2018 Project management 30 33 16 12 7 2 0 65 19 740
2018 Other services to the public 28 26 18 13 10 4 0 57 24 1765
2018 None of the above 28 29 18 11 10 5 0 60 21 1189
2017 Client contact centre 31 31 16 9 6 5 0 66 17 3101
2017 Health care practitioners 12 27 26 14 16 6 0 41 32 148
2017 Federal regulators 21 29 22 11 13 4 0 51 25 98
2017 Compliance, inspection and enforcement 22 27 18 16 13 4 1 52 30 634
2017 Communications or public affairs 22 43 16 12 6 2 0 66 18 242
2017 Access to information and privacy 41 31 16 6 3 2 1 74 9 135
2017 Security 23 38 23 11 4 1 0 62 15 82
2017 Science and technology 31 35 23 5 2 0 4 69 7 40
2017 Legal services 32 30 27 3 6 0 3 63 8 36
2017 Administration and operations 26 33 18 11 8 3 0 61 20 3213
2017 Human resources 32 38 15 7 5 3 0 72 12 637
2017 Financial management 30 35 19 8 4 3 0 68 12 430
2017 Procurement 35 32 19 4 4 5 0 71 9 43
2017 Real property 26 36 28 6 0 4 0 65 6 52
2017 Materiel management 40 27 18 4 4 8 0 73 8 27
2017 Information management 30 31 19 10 5 3 1 64 16 241
2017 Information technology 24 34 18 12 6 5 0 62 20 924
2017 Internal audit 27 37 19 6 6 4 1 68 12 70
2017 Evaluation 30 39 13 7 6 5 0 73 14 87
2017 Data sciences 30 34 16 10 5 5 1 68 15 126
2017 Policy 36 33 13 11 3 3 0 72 15 763
2017 Project management 24 35 17 13 8 4 0 60 22 740
2017 Other services to the public 28 30 16 10 10 5 1 62 21 1904
2017 None of the above 27 30 19 11 9 4 0 59 21 1817
2014 Client contact centre 20 32 22 13 8 5 0 55 21 2932
2014 Health care practitioners 13 29 27 20 8 4 0 43 29 167
2014 Federal regulators 17 27 17 14 22 0 1 45 37 118
2014 Compliance, inspection and enforcement 11 26 20 21 17 4 0 40 39 569
2014 Communications or public affairs 17 32 26 13 9 3 0 51 22 285
2014 Access to information and privacy 23 33 19 14 6 5 1 59 21 120
2014 Security 19 31 25 9 11 4 0 52 21 94
2014 Science and technology 12 29 22 16 21 0 0 41 37 49
2014 Legal services 30 45 8 7 8 0 2 76 15 58
2014 Administration and operations 20 33 20 13 10 3 0 55 24 3462
2014 Human resources 23 34 20 12 7 4 0 60 20 666
2014 Financial management 25 41 16 11 6 0 0 67 17 451
2014 Procurement 22 38 20 8 9 3 0 62 17 39
2014 Real property 13 35 29 11 11 0 0 48 23 54
2014 Materiel management 13 42 20 10 14 0 0 55 24 29
2014 Information management 27 33 17 9 10 4 0 62 20 285
2014 Information technology 15 29 25 15 11 5 0 47 27 1157
2014 Internal audit 10 38 27 17 6 2 0 49 23 66
2014 Evaluation 23 31 21 14 7 4 0 56 22 124
2014 Other services to the public 19 27 21 16 12 5 0 49 29 2203
2014 None of the above 20 31 20 14 10 4 0 54 26 2173

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 31 21 11 7 8 0 58 19 2976
2018 Health care practitioners 13 22 18 20 17 10 0 39 41 182
2018 Federal regulators 14 30 22 17 9 9 0 49 28 100
2018 Compliance, inspection and enforcement 14 24 20 21 12 9 0 41 37 695
2018 Communications or public affairs 16 32 23 19 7 4 0 50 26 241
2018 Access to information and privacy 37 22 14 15 3 10 0 65 19 111
2018 Security 31 29 19 10 6 5 0 63 17 62
2018 Science and technology 24 21 25 11 8 12 0 50 21 28
2018 Legal services 29 34 7 22 8 0 0 62 30 28
2018 Administration and operations 20 30 21 15 7 6 0 54 24 3011
2018 Human resources 21 34 23 11 4 6 0 59 17 646
2018 Financial management 22 40 17 10 6 4 0 66 17 376
2018 Procurement 23 42 16 6 2 11 0 73 10 48
2018 Real property 19 34 25 14 2 6 0 56 17 50
2018 Materiel management 25 12 15 17 15 17 0 44 38 13
2018 Information management 24 26 20 12 9 9 0 54 24 236
2018 Information technology 17 32 23 13 8 7 0 53 22 883
2018 Internal audit 24 30 22 10 7 5 2 58 18 82
2018 Evaluation 17 34 13 22 2 12 0 57 27 98
2018 Data sciences 29 30 19 10 6 7 0 63 16 153
2018 Policy 20 36 19 15 6 5 0 58 22 756
2018 Project management 18 33 19 16 9 4 0 54 26 738
2018 Other services to the public 20 26 20 14 12 8 0 50 28 1768
2018 None of the above 19 27 20 12 11 10 0 51 26 1185
2017 Client contact centre 23 27 19 12 7 12 0 57 21 3092
2017 Health care practitioners 7 32 20 14 21 6 0 41 37 148
2017 Federal regulators 19 20 26 15 14 5 0 42 31 98
2017 Compliance, inspection and enforcement 16 24 18 18 15 9 1 44 36 632
2017 Communications or public affairs 14 39 22 14 8 4 0 56 22 241
2017 Access to information and privacy 32 31 17 6 3 10 1 71 10 134
2017 Security 20 25 32 13 7 2 0 46 21 82
2017 Science and technology 29 33 23 5 2 5 4 67 8 40
2017 Legal services 24 38 19 8 3 5 3 67 12 36
2017 Administration and operations 18 31 19 15 9 8 0 54 25 3209
2017 Human resources 22 39 19 9 4 6 0 65 14 638
2017 Financial management 23 38 17 13 4 6 0 64 18 430
2017 Procurement 26 23 21 11 4 14 0 57 18 43
2017 Real property 25 32 22 13 0 8 0 61 14 52
2017 Materiel management 25 33 19 11 4 8 0 63 16 27
2017 Information management 24 27 21 14 7 7 0 55 23 240
2017 Information technology 17 29 21 14 8 10 0 52 25 924
2017 Internal audit 25 30 20 10 4 10 0 61 16 69
2017 Evaluation 21 38 17 10 7 7 0 64 18 87
2017 Data sciences 20 37 16 15 5 7 1 61 22 126
2017 Policy 22 37 16 14 5 5 1 63 20 761
2017 Project management 15 33 17 18 10 6 0 52 30 738
2017 Other services to the public 21 25 20 13 10 11 1 53 25 1902
2017 None of the above 20 28 20 14 9 9 0 52 26 1818
2014 Client contact centre 15 27 24 16 8 9 0 46 27 2932
2014 Health care practitioners 7 27 21 21 14 10 0 37 39 166
2014 Federal regulators 15 22 16 17 27 3 0 39 45 118
2014 Compliance, inspection and enforcement 7 19 22 25 19 8 0 28 48 569
2014 Communications or public affairs 11 30 28 17 7 7 0 44 26 285
2014 Access to information and privacy 14 35 23 11 8 7 2 54 21 120
2014 Security 16 21 31 16 10 5 1 39 27 95
2014 Science and technology 10 26 18 28 15 2 0 37 44 48
2014 Legal services 29 28 28 6 7 0 2 58 14 58
2014 Administration and operations 13 29 23 17 11 6 0 45 30 3458
2014 Human resources 17 32 20 14 10 8 0 53 25 668
2014 Financial management 18 38 23 10 7 4 0 59 18 450
2014 Procurement 16 30 25 16 14 0 0 45 29 39
2014 Real property 6 28 20 26 19 2 0 34 46 54
2014 Materiel management 13 30 24 11 17 4 0 46 29 29
2014 Information management 18 28 20 15 11 7 1 51 28 284
2014 Information technology 12 23 25 18 12 9 0 38 34 1156
2014 Internal audit 3 31 32 17 10 8 0 36 29 66
2014 Evaluation 14 30 23 17 8 9 0 48 27 124
2014 Other services to the public 15 23 20 20 13 9 0 41 36 2204
2014 None of the above 13 29 22 17 12 7 0 45 32 2172

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 33 19 13 7 4 0 59 21 2980
2018 Health care practitioners 15 20 18 22 21 4 0 36 45 181
2018 Federal regulators 20 32 16 21 9 2 0 53 30 98
2018 Compliance, inspection and enforcement 13 31 19 20 13 4 0 45 35 697
2018 Communications or public affairs 16 31 20 20 9 2 0 49 30 243
2018 Access to information and privacy 31 30 17 12 4 5 0 65 17 110
2018 Security 31 31 21 9 5 3 0 63 15 62
2018 Science and technology 19 22 21 22 7 8 0 45 32 28
2018 Legal services 21 21 23 23 12 0 0 42 35 27
2018 Administration and operations 19 33 19 17 10 3 0 54 27 3018
2018 Human resources 18 41 18 15 6 3 0 60 21 648
2018 Financial management 23 40 16 12 6 2 0 64 19 377
2018 Procurement 19 33 30 10 4 4 0 54 15 48
2018 Real property 27 39 10 16 4 4 0 68 21 49
2018 Materiel management 25 12 30 17 0 17 0 44 20 13
2018 Information management 22 31 20 14 8 5 0 56 24 240
2018 Information technology 18 34 20 14 9 4 0 54 25 882
2018 Internal audit 28 34 11 11 12 3 1 65 24 84
2018 Evaluation 21 28 22 18 3 7 0 54 23 98
2018 Data sciences 29 28 16 11 10 6 0 60 23 153
2018 Policy 17 33 16 22 9 3 0 52 32 760
2018 Project management 17 34 16 19 13 2 0 51 33 743
2018 Other services to the public 19 30 18 16 14 3 0 50 31 1778
2018 None of the above 19 30 18 16 12 5 0 51 30 1192
2017 Client contact centre 25 33 17 10 8 7 0 62 20 3093
2017 Health care practitioners 9 24 24 19 22 3 0 33 42 147
2017 Federal regulators 16 33 21 14 12 5 0 51 27 97
2017 Compliance, inspection and enforcement 16 28 20 17 14 4 0 46 33 633
2017 Communications or public affairs 17 37 18 13 14 2 0 54 27 242
2017 Access to information and privacy 34 30 13 7 6 10 1 71 14 135
2017 Security 20 30 23 16 8 2 0 52 25 82
2017 Science and technology 36 33 14 9 2 2 4 73 12 40
2017 Legal services 28 27 17 14 11 0 3 57 26 35
2017 Administration and operations 18 35 17 15 11 4 0 55 27 3208
2017 Human resources 24 41 15 12 5 3 0 67 17 636
2017 Financial management 21 43 16 14 4 2 0 65 19 432
2017 Procurement 24 30 12 14 16 3 0 56 32 42
2017 Real property 27 27 19 17 6 4 0 56 24 51
2017 Materiel management 29 37 11 15 4 4 0 69 20 27
2017 Information management 22 38 13 13 9 4 0 63 23 241
2017 Information technology 19 37 18 13 8 5 0 59 23 922
2017 Internal audit 25 33 18 10 6 7 0 63 17 70
2017 Evaluation 24 36 14 14 5 7 0 64 21 87
2017 Data sciences 25 33 15 18 7 1 2 59 26 126
2017 Policy 21 37 15 17 7 3 0 60 24 762
2017 Project management 15 35 16 20 11 4 0 51 32 739
2017 Other services to the public 22 30 15 15 12 6 0 56 28 1905
2017 None of the above 20 30 19 16 10 5 0 53 27 1814
2014 Client contact centre 17 32 20 16 10 5 0 51 27 2931
2014 Health care practitioners 8 27 18 26 15 7 0 37 43 167
2014 Federal regulators 13 25 16 23 22 2 0 38 46 118
2014 Compliance, inspection and enforcement 9 26 21 20 21 3 0 36 43 568
2014 Communications or public affairs 10 31 21 22 12 3 0 43 35 284
2014 Access to information and privacy 17 38 18 15 8 3 1 58 24 120
2014 Security 14 28 24 16 15 2 0 44 32 95
2014 Science and technology 12 40 12 18 19 0 0 51 37 49
2014 Legal services 19 31 18 22 9 0 2 50 31 57
2014 Administration and operations 14 33 18 19 13 3 0 48 33 3458
2014 Human resources 17 37 18 18 9 2 0 55 27 668
2014 Financial management 19 38 18 14 11 1 0 57 25 451
2014 Procurement 8 54 14 11 11 2 0 63 22 39
2014 Real property 7 28 26 26 13 0 0 35 39 54
2014 Materiel management 13 21 22 17 17 10 0 38 38 29
2014 Information management 21 30 19 18 11 2 0 52 29 285
2014 Information technology 12 31 22 19 12 5 0 45 32 1157
2014 Internal audit 7 34 17 23 16 3 0 42 40 66
2014 Evaluation 20 28 22 19 6 5 0 50 26 124
2014 Other services to the public 15 28 16 19 16 5 0 46 37 2202
2014 None of the above 13 30 18 21 15 4 0 44 37 2170
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 45 16 7 2 1 0 74 9 2973
2018 Health care practitioners 19 42 19 16 4 1 0 62 19 182
2018 Federal regulators 33 38 18 9 1 1 0 72 10 100
2018 Compliance, inspection and enforcement 22 46 17 10 4 1 0 69 14 697
2018 Communications or public affairs 27 46 12 10 4 0 0 73 14 243
2018 Access to information and privacy 39 43 10 5 3 1 0 83 7 110
2018 Security 33 40 13 7 7 0 0 73 13 61
2018 Science and technology 23 39 24 7 3 3 0 64 11 29
2018 Legal services 28 56 16 0 0 0 0 84 0 28
2018 Administration and operations 26 46 16 8 3 1 0 72 12 3021
2018 Human resources 27 50 13 6 3 1 0 78 9 644
2018 Financial management 27 49 15 6 2 1 0 77 8 375
2018 Procurement 27 54 13 4 2 0 0 81 6 48
2018 Real property 23 46 25 6 0 0 0 69 6 49
2018 Materiel management 32 45 15 7 0 0 0 77 7 13
2018 Information management 29 39 21 8 1 2 0 69 9 239
2018 Information technology 22 46 21 7 3 1 0 69 10 886
2018 Internal audit 25 52 7 9 6 0 0 77 15 82
2018 Evaluation 24 40 18 13 1 3 0 67 15 97
2018 Data sciences 31 44 16 6 2 1 0 76 8 154
2018 Policy 29 43 16 9 2 1 0 73 11 756
2018 Project management 26 44 15 10 4 1 0 71 14 740
2018 Other services to the public 25 44 18 8 4 1 0 69 12 1773
2018 None of the above 26 41 19 10 4 1 0 67 14 1189
2017 Client contact centre 30 45 14 6 3 2 0 77 9 3099
2017 Health care practitioners 21 46 14 12 7 1 0 67 19 146
2017 Federal regulators 27 46 16 7 4 0 0 73 11 97
2017 Compliance, inspection and enforcement 25 41 19 9 5 2 0 67 14 633
2017 Communications or public affairs 24 49 15 8 4 0 0 73 12 240
2017 Access to information and privacy 36 43 9 4 1 7 0 85 5 135
2017 Security 22 46 17 10 5 0 0 69 15 81
2017 Science and technology 39 39 16 2 0 0 4 81 2 40
2017 Legal services 26 52 11 11 0 0 0 78 11 36
2017 Administration and operations 26 44 17 8 4 1 0 71 12 3210
2017 Human resources 30 46 15 5 2 1 0 78 7 636
2017 Financial management 29 47 15 6 1 1 0 78 8 432
2017 Procurement 17 48 19 7 4 5 0 69 12 43
2017 Real property 31 46 11 9 0 2 0 79 9 52
2017 Materiel management 32 41 15 8 0 4 0 76 8 27
2017 Information management 29 42 17 9 3 0 0 72 12 240
2017 Information technology 24 45 18 8 3 2 0 70 11 923
2017 Internal audit 29 52 9 4 3 3 0 84 7 70
2017 Evaluation 32 43 15 7 2 0 0 76 9 87
2017 Data sciences 25 45 14 10 4 1 0 71 14 126
2017 Policy 29 46 13 8 2 2 0 76 11 764
2017 Project management 25 45 14 11 4 1 0 70 15 739
2017 Other services to the public 29 40 17 8 5 2 0 70 13 1903
2017 None of the above 26 41 19 9 4 1 0 68 13 1816
2014 Client contact centre 24 45 18 7 4 2 0 70 12 2932
2014 Health care practitioners 16 49 25 6 2 2 0 67 8 167
2014 Federal regulators 17 35 21 11 15 1 0 53 26 118
2014 Compliance, inspection and enforcement 19 42 21 12 6 1 0 61 18 569
2014 Communications or public affairs 26 44 16 10 4 1 0 70 14 285
2014 Access to information and privacy 30 43 19 5 2 0 0 73 8 120
2014 Security 18 41 24 10 4 1 1 61 15 95
2014 Science and technology 22 34 16 18 9 2 0 57 27 49
2014 Legal services 28 34 22 10 3 2 0 64 14 58
2014 Administration and operations 24 45 17 9 5 1 0 69 13 3460
2014 Human resources 27 46 14 7 4 2 0 75 11 669
2014 Financial management 29 46 15 7 3 0 0 75 9 451
2014 Procurement 24 39 25 5 3 5 0 66 8 39
2014 Real property 20 42 17 11 10 0 0 63 21 54
2014 Materiel management 19 43 14 14 7 3 0 64 22 29
2014 Information management 27 41 16 9 4 2 0 69 14 285
2014 Information technology 18 40 24 12 5 2 0 59 17 1157
2014 Internal audit 13 54 18 10 2 3 0 69 13 66
2014 Evaluation 24 42 22 8 3 2 0 66 12 124
2014 Other services to the public 23 39 19 9 7 2 0 65 16 2203
2014 None of the above 22 43 19 9 5 2 0 66 15 2173

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 41 12 7 3 2 1 77 11 2969
2018 Health care practitioners 25 36 15 13 7 3 2 64 21 181
2018 Federal regulators 32 40 13 6 6 2 1 74 12 100
2018 Compliance, inspection and enforcement 32 43 11 8 5 1 1 76 13 694
2018 Communications or public affairs 30 40 10 13 4 2 2 73 17 243
2018 Access to information and privacy 43 36 8 10 1 2 0 81 11 109
2018 Security 34 39 12 6 8 0 0 73 15 61
2018 Science and technology 19 45 18 3 12 3 0 65 16 29
2018 Legal services 25 49 8 8 0 7 2 82 9 28
2018 Administration and operations 35 39 12 7 4 1 1 76 12 3019
2018 Human resources 38 41 9 5 4 2 1 82 9 647
2018 Financial management 28 42 12 11 3 3 1 73 14 374
2018 Procurement 40 31 15 10 2 0 2 72 13 48
2018 Real property 38 31 15 12 0 0 4 72 13 48
2018 Materiel management 23 53 17 8 0 0 0 76 8 13
2018 Information management 37 35 9 9 5 2 2 76 15 239
2018 Information technology 31 40 14 7 4 2 2 74 12 887
2018 Internal audit 39 33 13 7 6 1 1 73 13 83
2018 Evaluation 36 33 17 10 2 2 1 71 12 99
2018 Data sciences 34 41 12 8 3 2 0 76 12 154
2018 Policy 31 35 15 9 6 3 2 69 15 759
2018 Project management 35 36 13 8 5 2 1 74 13 741
2018 Other services to the public 31 39 14 9 5 2 1 71 14 1773
2018 None of the above 32 35 15 9 6 3 1 70 15 1188
2017 Client contact centre 39 39 10 6 3 3 1 80 10 3096
2017 Health care practitioners 26 37 15 10 9 3 0 65 20 147
2017 Federal regulators 40 39 11 7 2 2 0 80 9 98
2017 Compliance, inspection and enforcement 36 37 10 9 5 2 1 75 14 632
2017 Communications or public affairs 34 38 11 9 5 2 2 74 14 241
2017 Access to information and privacy 45 30 12 4 1 6 1 81 6 135
2017 Security 32 35 17 7 3 2 2 70 11 82
2017 Science and technology 37 30 16 9 0 4 4 72 10 40
2017 Legal services 35 38 5 8 3 8 3 82 12 36
2017 Administration and operations 35 40 10 7 4 3 1 78 11 3208
2017 Human resources 43 36 10 7 2 2 1 81 9 638
2017 Financial management 33 37 15 9 2 3 1 73 11 432
2017 Procurement 26 39 23 5 0 7 0 70 5 43
2017 Real property 36 46 14 2 0 0 2 84 2 52
2017 Materiel management 52 37 11 0 0 0 0 89 0 27
2017 Information management 38 35 11 8 4 4 1 76 12 240
2017 Information technology 35 37 13 8 3 3 1 75 11 921
2017 Internal audit 48 35 8 4 1 0 3 85 6 70
2017 Evaluation 42 29 8 6 12 4 0 74 18 87
2017 Data sciences 32 39 13 9 2 2 2 75 12 126
2017 Policy 37 37 11 7 4 2 1 76 12 760
2017 Project management 34 39 10 7 5 2 2 76 13 737
2017 Other services to the public 40 36 9 7 5 3 1 78 12 1901
2017 None of the above 35 36 13 7 5 3 1 74 13 1813
2014 Client contact centre 37 43 9 6 3 2 1 82 9 2933
2014 Health care practitioners 40 42 5 9 2 1 0 82 12 167
2014 Federal regulators 38 32 11 9 8 2 1 71 17 118
2014 Compliance, inspection and enforcement 36 43 9 6 4 2 0 80 10 568
2014 Communications or public affairs 35 42 8 9 5 1 0 78 14 285
2014 Access to information and privacy 41 38 9 5 5 3 0 81 10 120
2014 Security 41 40 8 6 4 0 0 82 10 95
2014 Science and technology 20 39 12 16 11 2 0 60 27 49
2014 Legal services 27 42 10 11 5 4 2 73 16 58
2014 Administration and operations 37 40 10 7 3 2 1 80 10 3462
2014 Human resources 42 36 8 6 3 3 1 82 10 669
2014 Financial management 33 43 11 7 3 2 1 78 10 451
2014 Procurement 38 40 11 5 3 2 0 81 8 39
2014 Real property 35 39 15 4 4 2 2 77 8 54
2014 Materiel management 38 26 15 14 4 0 3 67 18 29
2014 Information management 39 37 8 7 3 4 1 81 11 285
2014 Information technology 32 39 13 8 3 3 2 75 11 1157
2014 Internal audit 34 49 8 7 2 0 0 83 9 66
2014 Evaluation 34 42 9 11 2 3 0 78 13 124
2014 Other services to the public 38 37 10 7 4 3 0 78 12 2204
2014 None of the above 35 38 11 7 4 3 1 76 12 2172

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 39 15 5 3 1 0 78 7 2965
2018 Health care practitioners 25 36 19 11 8 0 0 61 19 182
2018 Federal regulators 26 41 17 8 6 2 0 68 14 99
2018 Compliance, inspection and enforcement 32 39 16 6 6 1 0 71 13 696
2018 Communications or public affairs 32 37 18 9 2 2 0 71 11 243
2018 Access to information and privacy 48 27 12 6 3 3 0 78 10 109
2018 Security 38 34 21 2 5 0 0 72 7 62
2018 Science and technology 41 23 14 12 3 8 0 69 16 29
2018 Legal services 26 55 7 12 0 0 0 81 12 28
2018 Administration and operations 32 41 16 6 4 1 0 74 10 3000
2018 Human resources 35 40 17 4 3 1 0 76 7 643
2018 Financial management 32 42 15 6 2 2 0 76 9 374
2018 Procurement 40 38 15 4 2 0 0 78 7 48
2018 Real property 41 39 16 4 0 0 0 80 4 49
2018 Materiel management 39 36 24 0 0 0 0 76 0 13
2018 Information management 37 39 12 7 3 1 0 78 10 238
2018 Information technology 34 39 19 4 2 2 0 74 6 881
2018 Internal audit 40 33 15 6 6 0 0 74 12 83
2018 Evaluation 30 34 22 11 2 1 0 64 13 99
2018 Data sciences 41 36 12 5 2 3 1 80 7 154
2018 Policy 26 42 20 7 3 2 1 70 10 757
2018 Project management 32 39 16 9 3 1 0 72 12 733
2018 Other services to the public 31 38 17 8 5 1 0 69 13 1767
2018 None of the above 31 36 19 7 6 2 0 68 13 1188

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 28 20 12 9 8 2 55 23 2974
2018 Health care practitioners 16 25 16 19 14 10 1 46 36 180
2018 Federal regulators 20 31 10 11 13 12 2 60 28 100
2018 Compliance, inspection and enforcement 18 25 20 13 16 7 1 47 32 697
2018 Communications or public affairs 18 20 15 14 14 12 6 47 35 245
2018 Access to information and privacy 25 25 22 13 5 10 0 55 20 110
2018 Security 17 28 19 13 15 6 2 49 30 62
2018 Science and technology 12 20 26 7 14 14 7 41 26 29
2018 Legal services 19 25 10 11 22 7 6 51 38 28
2018 Administration and operations 18 26 19 15 12 8 2 49 30 3012
2018 Human resources 20 23 21 14 9 10 3 50 26 647
2018 Financial management 14 24 25 15 9 10 3 44 27 375
2018 Procurement 23 23 21 10 11 8 5 52 24 48
2018 Real property 25 24 18 10 6 14 2 59 19 49
2018 Materiel management 32 21 15 7 7 17 0 64 18 13
2018 Information management 19 31 18 7 13 11 2 56 23 240
2018 Information technology 22 24 19 11 9 12 3 53 24 883
2018 Internal audit 23 19 17 17 13 10 1 48 34 84
2018 Evaluation 18 19 22 19 9 9 3 43 33 99
2018 Data sciences 22 24 16 11 9 15 3 56 24 154
2018 Policy 14 19 21 13 12 16 4 42 32 756
2018 Project management 17 21 21 15 12 12 3 44 31 741
2018 Other services to the public 16 25 21 15 15 7 1 44 33 1774
2018 None of the above 18 23 20 12 15 9 3 47 31 1186
2017 Client contact centre 22 26 16 12 10 11 3 56 25 3092
2017 Health care practitioners 13 31 20 14 12 9 0 49 29 148
2017 Federal regulators 26 24 14 10 15 10 0 56 28 98
2017 Compliance, inspection and enforcement 16 25 16 15 16 10 3 47 34 629
2017 Communications or public affairs 19 19 18 14 16 10 5 44 35 242
2017 Access to information and privacy 17 23 19 8 11 15 8 51 25 135
2017 Security 12 20 24 16 13 8 7 37 34 82
2017 Science and technology 20 42 9 7 12 5 6 69 21 40
2017 Legal services 7 25 30 11 13 11 3 37 28 36
2017 Administration and operations 18 24 16 15 13 10 3 49 32 3204
2017 Human resources 22 27 16 12 10 10 4 56 26 638
2017 Financial management 14 22 22 14 12 11 5 42 31 432
2017 Procurement 15 23 23 15 10 10 5 44 29 43
2017 Real property 22 36 24 2 4 9 4 66 7 52
2017 Materiel management 30 37 15 11 4 4 0 69 16 27
2017 Information management 20 21 18 17 12 11 2 47 33 240
2017 Information technology 19 22 19 15 9 14 3 49 29 921
2017 Internal audit 19 20 21 9 12 10 9 48 26 70
2017 Evaluation 19 18 14 12 20 12 4 45 38 86
2017 Data sciences 16 26 17 11 11 15 3 52 27 126
2017 Policy 15 18 20 12 14 15 6 42 34 760
2017 Project management 16 19 18 14 19 13 2 40 38 735
2017 Other services to the public 20 24 16 14 14 11 2 50 32 1904
2017 None of the above 18 23 16 15 13 11 3 49 32 1815
2014 Client contact centre 19 28 17 15 12 8 2 52 30 2935
2014 Health care practitioners 14 27 23 10 10 15 1 49 24 166
2014 Federal regulators 17 23 15 16 18 9 2 45 38 119
2014 Compliance, inspection and enforcement 13 27 17 20 14 8 1 44 37 567
2014 Communications or public affairs 11 13 22 18 19 15 2 29 45 285
2014 Access to information and privacy 16 22 22 14 17 7 2 42 33 120
2014 Security 15 21 22 15 14 10 2 42 33 95
2014 Science and technology 14 18 12 20 25 10 2 36 51 49
2014 Legal services 13 22 16 14 15 15 5 44 36 58
2014 Administration and operations 15 24 18 15 14 11 2 45 34 3462
2014 Human resources 20 25 16 15 12 9 3 51 31 669
2014 Financial management 18 21 18 14 15 12 4 45 33 451
2014 Procurement 16 22 20 18 9 13 2 45 32 39
2014 Real property 7 27 22 22 2 19 0 43 30 54
2014 Materiel management 17 14 31 10 14 7 6 36 28 29
2014 Information management 18 18 19 13 20 11 2 42 37 285
2014 Information technology 13 20 22 15 14 13 2 39 35 1157
2014 Internal audit 16 20 22 17 17 8 0 39 37 66
2014 Evaluation 14 23 13 13 18 15 4 46 37 124
2014 Other services to the public 18 22 17 16 17 9 1 44 36 2204
2014 None of the above 13 20 17 16 17 12 4 40 40 2172

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 34 18 13 9 3 0 59 23 2973
2018 Health care practitioners 17 30 23 14 11 4 1 50 26 182
2018 Federal regulators 26 35 9 13 15 2 0 62 28 99
2018 Compliance, inspection and enforcement 16 32 19 16 13 4 0 50 30 696
2018 Communications or public affairs 25 40 12 12 8 2 0 67 21 245
2018 Access to information and privacy 37 33 13 4 9 4 0 72 14 108
2018 Security 24 32 16 15 13 0 0 57 28 62
2018 Science and technology 15 39 22 10 10 3 0 56 21 29
2018 Legal services 23 36 29 4 8 0 0 59 12 28
2018 Administration and operations 22 34 18 14 10 2 0 57 25 3019
2018 Human resources 24 37 18 11 8 3 0 63 19 645
2018 Financial management 26 42 14 11 6 1 0 69 17 378
2018 Procurement 37 33 22 6 2 0 0 70 8 48
2018 Real property 31 31 14 14 9 0 0 62 24 49
2018 Materiel management 23 38 15 24 0 0 0 61 24 13
2018 Information management 27 31 15 12 12 2 0 59 25 239
2018 Information technology 24 35 19 11 9 2 0 61 20 886
2018 Internal audit 27 30 16 11 13 3 1 59 25 84
2018 Evaluation 19 31 23 13 10 4 0 51 24 99
2018 Data sciences 30 27 23 10 6 3 1 59 17 154
2018 Policy 18 35 17 16 11 2 0 55 28 760
2018 Project management 23 35 15 13 10 2 0 60 24 741
2018 Other services to the public 21 29 17 15 14 3 0 52 30 1770
2018 None of the above 22 30 19 13 12 4 0 54 27 1186
2017 Client contact centre 26 34 15 12 9 4 1 62 22 3095
2017 Health care practitioners 20 30 20 13 11 5 0 53 26 148
2017 Federal regulators 28 30 14 15 8 5 0 61 24 98
2017 Compliance, inspection and enforcement 20 29 17 14 15 4 1 52 30 632
2017 Communications or public affairs 32 36 12 12 7 1 1 69 19 239
2017 Access to information and privacy 31 29 18 10 5 7 0 65 16 135
2017 Security 20 29 25 16 10 1 0 49 26 82
2017 Science and technology 30 45 14 5 2 0 4 78 7 40
2017 Legal services 32 38 16 11 3 0 0 70 14 36
2017 Administration and operations 22 34 17 14 10 3 0 58 25 3208
2017 Human resources 29 40 15 8 5 3 0 72 13 637
2017 Financial management 28 36 17 10 6 3 0 67 16 432
2017 Procurement 43 29 12 7 7 3 0 74 14 43
2017 Real property 34 36 15 4 6 6 0 74 10 52
2017 Materiel management 41 22 4 26 8 0 0 63 34 27
2017 Information management 26 40 12 11 5 4 0 70 17 241
2017 Information technology 25 35 16 12 9 2 0 62 21 924
2017 Internal audit 20 37 20 13 4 5 0 60 18 69
2017 Evaluation 33 36 14 9 6 3 0 70 16 87
2017 Data sciences 28 40 14 9 5 3 1 71 14 125
2017 Policy 25 34 16 14 7 4 0 61 22 763
2017 Project management 21 37 14 14 9 4 0 61 24 738
2017 Other services to the public 22 30 17 14 12 4 0 54 28 1902
2017 None of the above 23 32 18 13 10 4 1 57 24 1820
2014 Client contact centre 19 33 18 15 11 4 1 54 27 2934
2014 Health care practitioners 16 33 21 17 9 3 2 51 27 167
2014 Federal regulators 17 29 17 18 17 2 1 47 36 119
2014 Compliance, inspection and enforcement 15 30 19 16 16 4 0 47 33 569
2014 Communications or public affairs 19 35 12 18 12 3 1 56 32 285
2014 Access to information and privacy 20 25 18 16 15 5 1 48 33 120
2014 Security 14 34 20 20 12 0 0 47 32 95
2014 Science and technology 16 28 22 14 21 0 0 44 34 49
2014 Legal services 23 36 17 12 7 6 0 62 20 58
2014 Administration and operations 18 34 18 16 12 3 0 54 28 3459
2014 Human resources 20 30 15 15 15 5 0 53 31 669
2014 Financial management 25 42 14 11 7 1 0 67 19 451
2014 Procurement 22 37 21 5 13 0 2 61 18 39
2014 Real property 24 35 22 11 6 2 0 60 17 54
2014 Materiel management 21 38 6 25 7 3 0 61 33 29
2014 Information management 19 35 17 16 10 3 0 55 27 285
2014 Information technology 14 32 19 20 13 2 0 47 33 1157
2014 Internal audit 16 38 15 15 12 4 0 57 28 66
2014 Evaluation 14 36 18 14 14 3 1 52 29 124
2014 Other services to the public 16 27 19 16 15 5 1 46 34 2204
2014 None of the above 16 33 18 16 13 4 1 51 30 2173

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 29 16 15 14 2 2 52 31 2972
2018 Health care practitioners 12 20 16 21 21 4 6 35 47 180
2018 Federal regulators 31 25 14 12 14 2 1 58 28 100
2018 Compliance, inspection and enforcement 17 27 15 19 18 2 1 46 39 698
2018 Communications or public affairs 29 28 12 13 15 3 1 58 29 245
2018 Access to information and privacy 34 21 18 11 11 3 1 58 23 110
2018 Security 16 35 19 12 17 0 0 51 29 62
2018 Science and technology 16 38 19 3 14 7 3 60 19 29
2018 Legal services 10 39 28 11 4 4 5 53 16 27
2018 Administration and operations 22 30 16 15 15 2 1 53 30 3014
2018 Human resources 23 32 15 13 13 2 3 58 27 647
2018 Financial management 25 35 12 13 11 2 1 62 25 376
2018 Procurement 25 27 20 6 21 2 0 53 28 48
2018 Real property 21 28 16 13 12 0 8 54 28 49
2018 Materiel management 15 45 15 9 15 0 0 61 24 13
2018 Information management 21 34 13 11 19 2 1 56 30 238
2018 Information technology 21 27 19 14 16 2 1 50 31 886
2018 Internal audit 27 28 15 14 14 1 2 56 29 84
2018 Evaluation 18 29 17 18 12 3 3 50 33 99
2018 Data sciences 27 30 8 14 16 2 3 60 31 153
2018 Policy 25 30 13 14 14 2 2 57 29 756
2018 Project management 26 29 14 13 13 3 1 58 27 742
2018 Other services to the public 19 27 16 16 20 2 1 47 37 1773
2018 None of the above 20 29 16 14 16 2 2 51 32 1195
2017 Client contact centre 21 26 15 15 15 4 2 51 33 3095
2017 Health care practitioners 8 22 21 17 21 7 4 33 43 148
2017 Federal regulators 22 29 10 21 10 4 3 56 34 98
2017 Compliance, inspection and enforcement 19 23 11 17 23 5 2 45 43 634
2017 Communications or public affairs 26 32 12 14 11 3 3 61 26 241
2017 Access to information and privacy 24 24 19 13 10 5 5 53 26 135
2017 Security 12 34 13 25 15 0 1 47 40 81
2017 Science and technology 20 38 16 7 12 4 4 63 20 40
2017 Legal services 17 30 11 16 19 0 7 50 38 36
2017 Administration and operations 21 30 14 15 15 3 2 53 32 3209
2017 Human resources 25 32 13 11 13 3 2 61 25 638
2017 Financial management 22 33 17 13 12 2 1 56 26 431
2017 Procurement 31 34 7 13 12 3 0 67 25 43
2017 Real property 32 18 23 11 10 4 2 53 23 52
2017 Materiel management 26 26 11 14 19 4 0 54 35 27
2017 Information management 23 28 13 14 15 5 2 55 31 241
2017 Information technology 19 25 16 17 19 1 2 46 37 924
2017 Internal audit 17 29 23 13 10 3 6 50 25 70
2017 Evaluation 28 27 14 7 18 3 3 59 27 87
2017 Data sciences 29 33 10 13 9 2 4 67 23 126
2017 Policy 28 31 12 14 10 3 2 62 25 762
2017 Project management 20 30 12 15 17 3 2 53 34 738
2017 Other services to the public 20 26 14 16 18 4 2 49 36 1903
2017 None of the above 20 26 16 16 17 3 2 49 34 1816
2014 Client contact centre 14 24 16 19 21 3 3 40 43 2933
2014 Health care practitioners 7 18 19 19 27 4 7 28 51 166
2014 Federal regulators 18 22 12 19 24 3 3 42 46 119
2014 Compliance, inspection and enforcement 12 21 17 21 25 2 1 34 48 569
2014 Communications or public affairs 16 27 15 16 23 2 0 44 40 284
2014 Access to information and privacy 21 15 14 22 21 6 1 39 46 120
2014 Security 11 23 17 21 24 2 2 36 46 95
2014 Science and technology 14 18 10 18 41 0 0 32 58 49
2014 Legal services 20 18 21 9 22 4 7 43 34 58
2014 Administration and operations 14 24 16 19 22 3 2 40 43 3462
2014 Human resources 17 25 15 13 23 2 4 45 39 669
2014 Financial management 23 30 16 14 16 1 1 54 30 451
2014 Procurement 15 29 11 16 21 0 7 48 40 39
2014 Real property 19 24 22 20 13 0 2 43 34 54
2014 Materiel management 10 24 13 32 18 0 4 35 51 29
2014 Information management 15 25 11 22 18 6 3 44 43 285
2014 Information technology 11 20 17 20 29 2 1 32 51 1157
2014 Internal audit 11 27 15 18 24 3 2 40 43 66
2014 Evaluation 17 18 12 28 21 2 2 36 51 123
2014 Other services to the public 13 21 15 19 27 3 3 36 49 2203
2014 None of the above 14 23 16 18 23 3 3 39 44 2172

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 31 25 12 8 6 1 52 21 2982
2018 Health care practitioners 11 21 22 21 21 4 1 33 44 180
2018 Federal regulators 22 34 19 13 6 5 0 60 20 100
2018 Compliance, inspection and enforcement 15 32 23 14 11 5 0 50 26 698
2018 Communications or public affairs 25 42 20 9 3 2 0 68 12 245
2018 Access to information and privacy 24 33 27 8 3 6 0 60 11 110
2018 Security 21 33 27 8 7 3 0 57 15 62
2018 Science and technology 19 46 25 3 0 7 0 69 4 29
2018 Legal services 17 37 22 15 0 9 0 59 17 28
2018 Administration and operations 19 35 23 12 7 4 0 57 19 3023
2018 Human resources 28 38 19 7 4 3 1 68 12 646
2018 Financial management 25 39 19 6 5 5 1 67 13 377
2018 Procurement 21 45 23 4 7 0 0 66 10 48
2018 Real property 29 43 12 12 4 0 0 72 16 50
2018 Materiel management 23 29 32 9 7 0 0 52 17 13
2018 Information management 22 36 22 8 7 4 1 61 15 240
2018 Information technology 21 39 21 10 5 4 0 63 15 885
2018 Internal audit 25 36 18 6 9 5 1 65 15 83
2018 Evaluation 16 29 31 8 9 7 0 48 18 98
2018 Data sciences 34 33 16 12 2 3 1 69 15 154
2018 Policy 21 37 24 10 5 3 0 60 15 758
2018 Project management 24 38 19 9 6 3 0 64 16 741
2018 Other services to the public 16 29 23 15 12 5 1 48 28 1770
2018 None of the above 19 29 25 11 10 5 1 52 22 1193
2017 Client contact centre 18 31 22 13 8 8 1 53 23 3097
2017 Health care practitioners 10 27 17 25 15 6 0 39 43 147
2017 Federal regulators 26 37 13 13 9 3 0 65 22 98
2017 Compliance, inspection and enforcement 16 30 20 15 13 5 0 49 30 633
2017 Communications or public affairs 26 42 14 10 5 3 0 70 16 242
2017 Access to information and privacy 28 29 20 5 4 13 1 66 11 133
2017 Security 13 43 23 10 5 5 1 60 15 82
2017 Science and technology 26 37 24 9 0 0 4 65 10 40
2017 Legal services 17 53 20 3 3 5 0 74 6 36
2017 Administration and operations 18 34 21 13 7 6 1 56 22 3210
2017 Human resources 24 42 16 9 4 4 1 70 13 639
2017 Financial management 21 42 21 7 4 5 0 66 12 430
2017 Procurement 29 36 18 5 9 2 0 67 14 43
2017 Real property 35 32 16 9 4 4 0 70 14 51
2017 Materiel management 29 33 30 4 4 0 0 62 8 27
2017 Information management 22 36 21 11 5 7 0 61 17 238
2017 Information technology 21 37 22 9 5 6 1 62 14 921
2017 Internal audit 16 41 22 9 5 7 0 61 15 70
2017 Evaluation 24 40 15 10 5 5 1 68 16 87
2017 Data sciences 27 40 14 12 3 4 0 70 15 126
2017 Policy 24 40 18 9 4 4 1 67 14 763
2017 Project management 21 36 21 11 8 3 0 59 19 734
2017 Other services to the public 17 29 22 14 11 7 1 50 27 1904
2017 None of the above 19 32 21 13 8 6 1 54 23 1817

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 35 11 3 2 2 0 84 5 2974
2018 Health care practitioners 37 33 21 4 3 3 0 72 7 180
2018 Federal regulators 39 45 9 0 3 4 0 88 3 100
2018 Compliance, inspection and enforcement 42 33 14 4 4 2 0 78 8 693
2018 Communications or public affairs 47 39 7 4 1 2 0 88 5 243
2018 Access to information and privacy 55 28 9 2 2 4 0 87 4 111
2018 Security 48 32 11 2 5 2 0 81 7 61
2018 Science and technology 26 48 7 8 5 7 0 80 13 30
2018 Legal services 55 28 4 4 5 5 0 87 9 28
2018 Administration and operations 43 38 11 3 2 2 0 83 5 3013
2018 Human resources 47 37 10 2 2 2 0 86 4 641
2018 Financial management 43 40 10 2 3 2 0 85 5 374
2018 Procurement 55 25 19 0 2 0 0 79 2 48
2018 Real property 36 50 12 0 0 2 0 87 0 49
2018 Materiel management 49 34 8 0 0 9 0 91 0 13
2018 Information management 52 31 8 4 1 3 0 86 6 239
2018 Information technology 47 34 12 2 2 3 0 84 4 882
2018 Internal audit 50 32 11 2 4 1 0 83 6 84
2018 Evaluation 41 34 12 4 2 5 1 81 7 98
2018 Data sciences 50 35 6 3 1 5 1 90 4 153
2018 Policy 39 38 12 4 2 3 0 81 6 759
2018 Project management 43 36 11 4 2 3 0 82 7 739
2018 Other services to the public 43 33 14 4 3 2 0 78 7 1774
2018 None of the above 43 33 14 3 3 4 1 79 7 1185
2017 Client contact centre 42 34 12 3 3 4 1 81 6 3095
2017 Health care practitioners 36 37 17 3 3 3 1 76 6 148
2017 Federal regulators 50 27 15 2 3 3 1 80 5 97
2017 Compliance, inspection and enforcement 39 33 14 5 4 4 1 75 10 633
2017 Communications or public affairs 40 42 11 2 2 3 1 85 4 241
2017 Access to information and privacy 51 32 10 1 1 6 1 88 1 135
2017 Security 37 38 15 2 2 5 1 80 5 82
2017 Science and technology 47 36 7 0 0 7 4 92 0 40
2017 Legal services 45 38 6 3 3 6 0 88 6 36
2017 Administration and operations 39 38 13 3 3 3 0 80 6 3209
2017 Human resources 43 40 10 2 2 3 1 85 4 638
2017 Financial management 37 40 13 3 3 3 0 80 6 431
2017 Procurement 50 36 7 5 0 0 2 88 5 43
2017 Real property 42 35 17 2 0 4 0 80 2 52
2017 Materiel management 56 37 8 0 0 0 0 92 0 27
2017 Information management 42 31 14 4 2 6 1 78 6 240
2017 Information technology 41 35 13 2 1 6 0 82 4 924
2017 Internal audit 42 45 7 0 3 3 0 90 3 70
2017 Evaluation 44 37 8 2 4 5 0 85 6 86
2017 Data sciences 48 29 14 2 1 6 0 82 3 125
2017 Policy 42 37 11 3 1 4 1 84 5 760
2017 Project management 39 33 15 4 3 6 0 77 7 738
2017 Other services to the public 41 33 15 4 3 3 1 78 7 1903
2017 None of the above 40 33 15 4 3 5 1 77 8 1812
2014 Client contact centre 40 37 12 3 3 4 1 81 6 2932
2014 Health care practitioners 38 39 16 3 1 2 0 79 4 167
2014 Federal regulators 36 32 16 7 4 5 0 71 12 119
2014 Compliance, inspection and enforcement 33 39 15 4 3 6 0 77 7 568
2014 Communications or public affairs 35 38 13 4 2 8 0 80 6 285
2014 Access to information and privacy 43 31 17 3 1 5 0 78 4 120
2014 Security 40 37 13 3 3 3 1 79 7 95
2014 Science and technology 26 49 10 2 3 10 0 84 5 49
2014 Legal services 50 28 14 0 3 5 0 82 3 57
2014 Administration and operations 39 36 15 3 3 4 1 78 6 3456
2014 Human resources 40 37 12 3 3 5 0 81 6 668
2014 Financial management 43 37 11 3 2 4 0 83 6 451
2014 Procurement 41 40 6 3 6 5 0 85 9 39
2014 Real property 48 31 13 2 4 2 0 81 6 54
2014 Materiel management 37 41 18 0 0 3 0 81 0 29
2014 Information management 45 33 11 4 1 5 1 83 5 285
2014 Information technology 41 35 13 2 2 6 1 82 5 1154
2014 Internal audit 40 43 5 4 2 6 0 88 7 66
2014 Evaluation 44 30 12 8 0 7 0 79 8 124
2014 Other services to the public 39 31 16 4 4 5 1 74 9 2202
2014 None of the above 36 33 16 5 3 7 1 75 8 2171

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 36 10 4 2 1 0 84 6 2975
2018 Health care practitioners 36 30 20 10 3 1 0 67 13 180
2018 Federal regulators 41 43 8 6 2 1 0 85 8 99
2018 Compliance, inspection and enforcement 38 38 12 5 4 3 0 78 9 696
2018 Communications or public affairs 46 41 5 6 0 1 0 88 7 245
2018 Access to information and privacy 57 27 10 2 2 2 0 86 4 111
2018 Security 47 38 10 2 3 0 0 85 5 60
2018 Science and technology 28 51 13 8 0 0 0 79 8 30
2018 Legal services 52 35 9 4 0 0 0 87 4 26
2018 Administration and operations 42 38 11 5 3 1 0 82 7 3010
2018 Human resources 45 41 8 3 2 1 0 87 5 645
2018 Financial management 45 38 10 3 3 2 0 84 6 373
2018 Procurement 48 38 11 4 0 0 0 85 4 48
2018 Real property 51 33 14 2 0 0 0 84 2 49
2018 Materiel management 41 34 15 0 0 9 0 83 0 13
2018 Information management 51 33 7 7 1 1 0 84 8 236
2018 Information technology 48 36 10 2 2 1 0 86 4 881
2018 Internal audit 48 33 9 3 4 3 0 83 7 83
2018 Evaluation 40 32 14 10 0 3 1 75 10 98
2018 Data sciences 49 32 10 6 1 3 0 83 7 152
2018 Policy 37 41 11 7 3 1 0 79 9 760
2018 Project management 44 36 11 5 3 1 0 81 8 740
2018 Other services to the public 41 35 14 6 4 1 0 77 10 1772
2018 None of the above 41 35 11 6 4 2 0 78 11 1187
2017 Client contact centre 44 38 9 4 2 2 0 84 7 3095
2017 Health care practitioners 23 51 14 5 5 2 0 75 11 147
2017 Federal regulators 45 33 11 5 4 3 0 80 9 97
2017 Compliance, inspection and enforcement 35 40 12 5 5 2 0 77 11 632
2017 Communications or public affairs 39 43 8 6 1 2 0 84 8 241
2017 Access to information and privacy 52 30 11 3 0 3 0 85 4 135
2017 Security 36 45 11 4 2 1 0 83 6 82
2017 Science and technology 39 46 9 2 0 0 4 88 2 40
2017 Legal services 36 50 14 0 0 0 0 86 0 35
2017 Administration and operations 39 41 11 5 2 2 0 81 8 3207
2017 Human resources 44 45 7 2 1 1 0 89 4 638
2017 Financial management 42 42 8 3 3 2 0 85 6 431
2017 Procurement 47 39 4 9 0 0 0 86 9 43
2017 Real property 50 37 8 4 0 2 0 88 4 52
2017 Materiel management 37 59 4 0 0 0 0 96 0 27
2017 Information management 44 41 8 4 0 2 0 87 5 240
2017 Information technology 45 38 9 3 1 3 0 86 5 921
2017 Internal audit 44 43 6 1 4 1 0 89 5 69
2017 Evaluation 44 41 5 4 5 2 0 86 9 87
2017 Data sciences 51 31 9 5 2 3 0 84 7 125
2017 Policy 37 43 9 7 2 3 0 82 9 763
2017 Project management 40 39 10 7 3 3 0 80 9 737
2017 Other services to the public 41 36 12 6 3 2 0 79 9 1901
2017 None of the above 40 37 12 5 3 2 0 80 8 1815
2014 Client contact centre 38 39 11 5 3 3 0 80 8 2933
2014 Health care practitioners 35 38 14 10 2 2 0 74 12 167
2014 Federal regulators 32 28 22 7 6 6 0 63 13 119
2014 Compliance, inspection and enforcement 33 36 17 7 4 3 0 71 12 568
2014 Communications or public affairs 34 40 14 5 2 4 0 77 8 285
2014 Access to information and privacy 40 37 14 2 2 4 0 81 5 120
2014 Security 39 41 10 5 2 4 0 83 8 95
2014 Science and technology 28 43 16 2 5 6 0 76 8 49
2014 Legal services 50 29 14 3 3 0 0 79 7 58
2014 Administration and operations 38 38 13 6 3 3 0 78 9 3461
2014 Human resources 40 39 11 5 2 3 0 81 8 669
2014 Financial management 43 41 9 3 3 2 0 86 5 451
2014 Procurement 38 37 20 0 0 5 0 79 0 39
2014 Real property 43 37 13 2 2 4 0 83 4 54
2014 Materiel management 30 52 11 0 4 3 0 85 4 29
2014 Information management 43 33 11 7 2 3 0 79 10 285
2014 Information technology 40 39 11 3 2 5 0 83 5 1157
2014 Internal audit 35 42 11 8 0 5 0 80 9 66
2014 Evaluation 36 40 12 6 1 5 0 80 7 124
2014 Other services to the public 37 35 13 7 5 3 0 75 12 2201
2014 None of the above 34 37 14 7 4 4 0 74 11 2171

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 36 7 4 2 0 0 87 6 2969
2018 Health care practitioners 38 40 10 7 5 0 0 78 12 181
2018 Federal regulators 42 39 10 5 4 0 0 81 9 100
2018 Compliance, inspection and enforcement 43 39 8 6 4 0 0 82 10 696
2018 Communications or public affairs 50 38 7 4 1 0 0 88 5 245
2018 Access to information and privacy 63 29 5 2 1 1 0 93 3 110
2018 Security 46 40 8 2 5 0 0 86 6 62
2018 Science and technology 29 53 15 0 3 0 0 82 3 29
2018 Legal services 51 37 4 5 4 0 0 88 8 28
2018 Administration and operations 47 36 9 4 3 0 0 84 7 3014
2018 Human resources 54 35 6 3 2 0 0 90 5 642
2018 Financial management 52 36 8 2 2 0 0 88 4 374
2018 Procurement 52 35 11 2 0 0 0 87 2 48
2018 Real property 59 31 10 0 0 0 0 90 0 49
2018 Materiel management 39 36 17 7 0 0 0 76 7 13
2018 Information management 55 32 6 3 4 1 0 87 7 238
2018 Information technology 52 35 8 3 1 1 0 88 4 875
2018 Internal audit 52 33 8 2 5 0 0 85 7 84
2018 Evaluation 50 32 8 7 2 0 1 82 9 98
2018 Data sciences 55 31 8 4 0 1 0 88 5 152
2018 Policy 47 36 10 4 2 1 0 84 7 756
2018 Project management 50 33 10 4 3 0 0 83 7 737
2018 Other services to the public 45 34 11 5 4 0 0 79 9 1767
2018 None of the above 46 33 11 5 4 0 0 79 10 1189
2017 Client contact centre 51 36 7 3 3 0 0 87 6 3102
2017 Health care practitioners 29 51 8 7 5 0 0 80 12 147
2017 Federal regulators 52 29 8 8 3 0 0 81 11 98
2017 Compliance, inspection and enforcement 41 37 10 6 5 0 0 78 12 634
2017 Communications or public affairs 50 37 7 4 2 0 0 87 5 242
2017 Access to information and privacy 55 32 9 2 1 1 0 88 3 135
2017 Security 43 37 11 7 1 0 0 81 8 82
2017 Science and technology 48 35 7 7 0 0 4 86 7 40
2017 Legal services 32 57 8 3 0 0 0 89 3 36
2017 Administration and operations 44 41 8 4 3 0 0 85 7 3214
2017 Human resources 52 38 5 3 2 0 0 90 5 639
2017 Financial management 49 39 5 3 2 0 0 89 6 432
2017 Procurement 50 45 0 2 2 0 0 95 5 43
2017 Real property 55 36 9 0 0 0 0 91 0 52
2017 Materiel management 41 51 8 0 0 0 0 92 0 27
2017 Information management 51 37 8 2 2 0 0 88 3 241
2017 Information technology 50 37 7 4 2 0 0 87 6 925
2017 Internal audit 49 44 3 0 4 0 0 93 4 69
2017 Evaluation 52 37 2 5 5 0 0 89 9 87
2017 Data sciences 53 31 10 5 0 1 0 85 5 126
2017 Policy 50 36 7 4 2 0 0 86 6 763
2017 Project management 45 38 9 5 3 0 0 82 8 740
2017 Other services to the public 46 33 10 6 4 0 0 80 10 1906
2017 None of the above 45 36 10 6 3 0 0 81 9 1818
2014 Client contact centre 44 39 9 5 3 0 0 83 8 2932
2014 Health care practitioners 40 38 11 9 2 0 0 78 11 167
2014 Federal regulators 36 35 13 11 4 1 0 72 16 119
2014 Compliance, inspection and enforcement 34 40 14 7 5 0 0 74 13 569
2014 Communications or public affairs 43 40 10 6 1 0 0 83 7 283
2014 Access to information and privacy 44 35 13 2 3 1 1 81 6 120
2014 Security 41 39 11 5 3 0 0 80 8 95
2014 Science and technology 31 38 12 8 9 0 2 70 17 49
2014 Legal services 53 36 8 3 0 0 0 89 3 58
2014 Administration and operations 41 39 10 5 3 0 0 81 9 3460
2014 Human resources 45 38 11 3 3 0 0 83 6 667
2014 Financial management 49 38 9 2 2 0 0 87 4 451
2014 Procurement 49 37 6 6 0 2 0 88 6 39
2014 Real property 39 46 7 6 2 0 0 85 8 54
2014 Materiel management 37 49 6 4 4 0 0 86 8 29
2014 Information management 47 31 11 7 4 0 0 78 11 285
2014 Information technology 41 38 11 5 4 1 0 80 8 1157
2014 Internal audit 42 51 5 1 0 0 0 93 1 66
2014 Evaluation 36 44 9 6 4 0 0 80 10 123
2014 Other services to the public 40 35 12 6 5 1 0 76 11 2201
2014 None of the above 39 38 11 7 4 1 0 78 11 2169

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 34 13 7 4 1 0 75 11 2966
2018 Health care practitioners 26 31 19 11 10 2 1 58 22 180
2018 Federal regulators 38 32 21 7 1 0 0 71 8 100
2018 Compliance, inspection and enforcement 27 35 17 11 9 0 0 62 20 695
2018 Communications or public affairs 35 32 20 8 4 0 0 68 12 245
2018 Access to information and privacy 48 31 15 3 2 2 0 80 4 111
2018 Security 35 37 17 5 6 0 0 71 11 62
2018 Science and technology 34 37 14 8 7 0 0 71 15 30
2018 Legal services 33 48 8 4 7 0 0 81 11 28
2018 Administration and operations 36 31 18 9 6 0 0 68 14 3017
2018 Human resources 41 36 13 6 3 1 0 78 9 640
2018 Financial management 44 33 15 4 4 0 0 77 8 373
2018 Procurement 46 37 12 2 2 0 0 83 4 47
2018 Real property 43 33 20 4 0 0 0 76 4 49
2018 Materiel management 32 12 56 0 0 0 0 44 0 13
2018 Information management 42 31 16 6 4 2 0 74 11 239
2018 Information technology 40 36 14 6 4 1 0 76 10 882
2018 Internal audit 35 34 12 7 11 1 0 70 18 84
2018 Evaluation 35 33 19 10 2 0 0 69 12 98
2018 Data sciences 44 25 19 10 1 0 1 70 11 153
2018 Policy 35 33 17 8 5 1 0 69 13 759
2018 Project management 38 30 16 10 6 0 0 68 16 738
2018 Other services to the public 33 32 18 9 8 0 0 65 17 1772
2018 None of the above 34 31 17 9 8 1 0 66 17 1187
2017 Client contact centre 39 34 14 7 5 1 0 73 12 3095
2017 Health care practitioners 25 38 20 7 9 1 0 63 17 146
2017 Federal regulators 43 24 18 8 6 1 0 68 14 98
2017 Compliance, inspection and enforcement 30 28 17 13 10 1 0 59 24 630
2017 Communications or public affairs 36 33 18 8 5 1 0 69 13 241
2017 Access to information and privacy 45 33 13 6 3 0 0 78 9 135
2017 Security 29 38 16 13 3 0 0 67 17 82
2017 Science and technology 36 42 7 10 2 0 4 80 12 39
2017 Legal services 21 49 19 6 5 0 0 70 11 36
2017 Administration and operations 32 35 17 9 7 1 0 67 16 3207
2017 Human resources 41 38 12 5 3 1 0 79 9 639
2017 Financial management 38 36 16 5 4 1 0 75 9 431
2017 Procurement 38 40 11 9 2 0 0 78 11 43
2017 Real property 38 36 22 4 0 0 0 74 4 52
2017 Materiel management 41 34 15 11 0 0 0 74 11 27
2017 Information management 39 34 15 7 4 1 0 74 11 241
2017 Information technology 36 32 19 7 5 1 0 69 12 922
2017 Internal audit 36 45 12 1 6 0 0 81 7 70
2017 Evaluation 45 28 14 6 5 2 1 75 10 87
2017 Data sciences 46 26 15 9 2 2 0 73 12 126
2017 Policy 35 36 16 8 4 1 0 71 12 762
2017 Project management 30 37 14 12 7 0 0 67 19 740
2017 Other services to the public 34 31 16 10 8 1 0 66 18 1902
2017 None of the above 33 32 17 10 7 1 0 66 17 1816
2014 Client contact centre 25 38 17 12 7 1 0 64 19 2932
2014 Health care practitioners 22 39 16 14 7 1 1 63 21 167
2014 Federal regulators 16 35 12 21 15 1 0 52 36 119
2014 Compliance, inspection and enforcement 17 29 22 19 12 1 0 47 31 568
2014 Communications or public affairs 24 40 17 14 5 0 0 64 19 285
2014 Access to information and privacy 27 39 21 6 6 1 0 67 13 120
2014 Security 18 34 25 14 8 1 0 53 22 95
2014 Science and technology 15 38 18 14 15 0 0 53 29 49
2014 Legal services 27 43 15 11 5 0 0 70 15 58
2014 Administration and operations 21 35 20 13 9 1 0 57 22 3463
2014 Human resources 23 37 20 11 8 1 0 60 19 669
2014 Financial management 33 37 15 9 6 0 0 70 15 451
2014 Procurement 30 32 15 10 12 0 0 63 22 39
2014 Real property 19 31 26 17 6 2 0 51 23 54
2014 Materiel management 17 39 40 0 4 0 0 56 4 29
2014 Information management 29 32 18 11 8 2 0 62 20 285
2014 Information technology 21 34 22 13 9 1 0 55 23 1156
2014 Internal audit 13 39 24 13 10 2 0 53 23 66
2014 Evaluation 27 29 23 14 6 1 0 56 21 124
2014 Other services to the public 23 33 18 14 11 1 0 56 25 2203
2014 None of the above 20 34 19 14 10 1 0 55 25 2174

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 37 14 7 4 0 0 75 11 2955
2018 Health care practitioners 24 34 19 14 7 1 0 59 22 179
2018 Federal regulators 32 41 16 8 2 1 0 74 10 98
2018 Compliance, inspection and enforcement 26 37 18 12 8 0 0 62 20 692
2018 Communications or public affairs 37 37 15 8 4 0 0 74 11 244
2018 Access to information and privacy 52 28 13 3 3 1 0 80 6 108
2018 Security 35 37 14 7 7 0 0 72 13 61
2018 Science and technology 34 46 13 0 7 0 0 80 7 30
2018 Legal services 33 48 8 7 4 0 0 81 11 28
2018 Administration and operations 34 34 17 9 5 0 0 69 15 2985
2018 Human resources 39 37 12 7 3 1 0 77 10 636
2018 Financial management 43 35 13 5 4 0 0 78 9 374
2018 Procurement 41 43 14 0 2 0 0 84 2 48
2018 Real property 45 20 28 6 0 0 0 65 6 49
2018 Materiel management 32 36 32 0 0 0 0 68 0 13
2018 Information management 39 36 15 4 5 1 0 76 9 238
2018 Information technology 39 38 12 6 4 1 0 77 11 878
2018 Internal audit 35 34 14 11 6 0 0 69 17 84
2018 Evaluation 37 34 15 7 5 0 1 72 13 96
2018 Data sciences 44 24 19 11 1 1 0 69 12 153
2018 Policy 34 37 15 9 4 1 0 72 13 755
2018 Project management 37 32 16 9 5 1 0 69 14 738
2018 Other services to the public 30 35 17 10 7 0 0 65 17 1764
2018 None of the above 33 34 16 9 7 1 0 67 16 1181
2017 Client contact centre 36 37 14 8 4 1 0 74 12 3095
2017 Health care practitioners 24 38 20 10 8 0 0 62 18 147
2017 Federal regulators 43 24 18 9 5 1 0 68 14 98
2017 Compliance, inspection and enforcement 29 31 18 12 9 0 0 61 21 634
2017 Communications or public affairs 33 41 15 8 3 0 0 74 11 241
2017 Access to information and privacy 43 35 13 6 2 1 0 79 8 135
2017 Security 29 36 20 11 5 0 0 65 16 82
2017 Science and technology 35 45 11 5 0 0 4 83 5 40
2017 Legal services 20 52 17 8 3 0 0 72 11 35
2017 Administration and operations 31 38 16 9 6 0 0 69 15 3206
2017 Human resources 40 41 11 5 3 0 0 81 8 638
2017 Financial management 35 42 15 5 3 0 0 77 8 431
2017 Procurement 41 42 9 7 2 0 0 82 9 43
2017 Real property 38 44 15 4 0 0 0 81 4 52
2017 Materiel management 41 41 15 0 0 4 0 85 0 27
2017 Information management 39 39 12 7 3 0 0 78 10 241
2017 Information technology 35 37 16 7 4 0 0 72 12 924
2017 Internal audit 39 43 7 6 4 0 0 82 10 69
2017 Evaluation 47 29 12 6 4 2 1 79 9 87
2017 Data sciences 44 33 13 8 2 0 0 77 10 125
2017 Policy 35 39 15 7 4 0 0 74 11 764
2017 Project management 28 40 15 11 6 0 0 69 17 740
2017 Other services to the public 32 35 16 10 7 1 0 67 17 1906
2017 None of the above 33 34 16 9 7 0 0 68 16 1817
2014 Client contact centre 23 40 18 12 6 1 0 64 18 2932
2014 Health care practitioners 22 43 15 17 4 0 0 65 20 167
2014 Federal regulators 17 29 15 24 14 0 0 46 38 119
2014 Compliance, inspection and enforcement 16 34 18 19 13 0 0 50 31 568
2014 Communications or public affairs 21 45 17 10 5 0 0 67 15 285
2014 Access to information and privacy 30 38 20 8 5 0 0 67 13 120
2014 Security 20 32 31 10 6 1 0 52 17 94
2014 Science and technology 16 35 18 12 19 0 0 51 31 49
2014 Legal services 30 43 12 11 5 0 0 73 15 58
2014 Administration and operations 21 38 20 13 8 1 0 59 21 3462
2014 Human resources 25 36 21 11 6 0 0 61 17 668
2014 Financial management 33 40 14 8 5 0 0 73 13 451
2014 Procurement 30 32 15 10 12 0 0 62 22 39
2014 Real property 15 42 24 15 4 0 0 57 19 54
2014 Materiel management 17 52 24 4 4 0 0 69 8 29
2014 Information management 30 32 17 13 8 1 0 63 20 285
2014 Information technology 21 38 21 13 7 0 0 59 20 1156
2014 Internal audit 17 39 26 9 9 0 0 56 18 66
2014 Evaluation 22 37 21 15 5 1 0 60 20 124
2014 Other services to the public 22 35 19 15 10 1 0 57 24 2202
2014 None of the above 21 36 20 14 8 1 0 58 22 2172

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 24 21 12 10 4 0 55 23 2980
2018 Health care practitioners 22 23 22 16 10 7 0 49 28 180
2018 Federal regulators 32 22 19 18 3 4 1 57 23 100
2018 Compliance, inspection and enforcement 21 22 19 19 14 5 0 45 34 695
2018 Communications or public affairs 27 23 19 18 9 3 0 52 28 244
2018 Access to information and privacy 38 19 23 8 5 7 0 61 14 110
2018 Security 29 31 23 6 8 3 0 61 15 62
2018 Science and technology 31 30 21 3 8 7 0 65 12 30
2018 Legal services 28 41 21 7 4 0 0 68 11 28
2018 Administration and operations 27 25 20 14 10 4 0 54 25 3015
2018 Human resources 36 24 17 12 6 4 0 63 19 643
2018 Financial management 37 29 16 9 5 2 0 68 15 374
2018 Procurement 42 21 21 9 4 2 0 65 13 47
2018 Real property 29 23 28 10 4 4 2 55 15 49
2018 Materiel management 32 23 30 15 0 0 0 55 15 13
2018 Information management 34 23 17 14 10 3 0 58 25 238
2018 Information technology 38 27 19 7 5 3 0 67 13 882
2018 Internal audit 31 24 23 7 12 1 1 56 20 84
2018 Evaluation 25 22 22 20 5 4 2 49 27 98
2018 Data sciences 33 20 24 10 8 5 0 57 19 153
2018 Policy 24 25 22 15 10 3 1 51 26 762
2018 Project management 30 24 21 12 10 3 0 55 23 742
2018 Other services to the public 24 23 22 14 13 4 0 49 28 1773
2018 None of the above 27 22 20 13 11 5 1 53 26 1187
2017 Client contact centre 26 24 20 13 10 6 1 54 25 3099
2017 Health care practitioners 19 27 23 10 7 14 1 55 19 146
2017 Federal regulators 34 18 20 14 9 5 0 54 24 98
2017 Compliance, inspection and enforcement 21 22 20 18 13 6 1 46 33 633
2017 Communications or public affairs 26 28 17 16 9 3 0 56 26 241
2017 Access to information and privacy 32 27 20 10 6 6 0 62 17 135
2017 Security 31 28 11 17 9 4 0 61 27 82
2017 Science and technology 29 31 25 7 5 0 4 62 12 40
2017 Legal services 27 16 29 14 11 3 0 45 25 36
2017 Administration and operations 25 25 21 13 10 5 1 53 25 3215
2017 Human resources 35 29 17 9 5 4 1 67 15 638
2017 Financial management 28 31 18 11 7 5 0 62 19 431
2017 Procurement 29 32 16 9 7 7 0 66 17 43
2017 Real property 34 17 30 11 2 4 2 54 14 52
2017 Materiel management 38 25 18 12 0 7 0 68 13 27
2017 Information management 29 25 16 13 11 6 0 58 25 241
2017 Information technology 34 27 17 10 6 4 0 64 17 924
2017 Internal audit 33 26 23 7 4 6 0 63 12 70
2017 Evaluation 32 22 17 10 9 9 0 60 21 87
2017 Data sciences 27 25 20 12 8 8 1 57 22 125
2017 Policy 26 26 20 14 10 5 0 54 25 762
2017 Project management 24 25 20 15 12 4 0 51 28 740
2017 Other services to the public 26 23 20 13 12 6 0 53 27 1900
2017 None of the above 29 22 19 13 12 5 0 54 26 1816
2014 Client contact centre 20 25 20 16 13 6 1 48 31 2932
2014 Health care practitioners 26 31 14 12 7 9 1 63 21 167
2014 Federal regulators 13 25 20 20 18 4 0 40 40 119
2014 Compliance, inspection and enforcement 16 23 19 19 16 6 1 42 38 569
2014 Communications or public affairs 20 25 20 20 9 5 0 47 31 283
2014 Access to information and privacy 26 22 22 12 10 8 0 52 24 120
2014 Security 23 25 22 16 13 2 0 48 29 94
2014 Science and technology 20 26 18 18 13 6 0 49 32 49
2014 Legal services 20 30 16 17 7 8 2 56 26 58
2014 Administration and operations 20 24 21 17 13 5 0 47 31 3460
2014 Human resources 25 27 18 14 12 3 1 54 27 667
2014 Financial management 30 28 17 13 9 2 0 60 23 451
2014 Procurement 31 18 15 11 17 8 0 54 30 38
2014 Real property 19 18 24 27 8 4 0 38 36 54
2014 Materiel management 21 34 30 8 8 0 0 54 16 29
2014 Information management 27 19 21 15 12 6 0 49 29 285
2014 Information technology 22 28 21 13 11 5 0 52 25 1155
2014 Internal audit 19 31 22 15 8 5 0 53 25 66
2014 Evaluation 17 21 29 21 9 2 1 39 32 124
2014 Other services to the public 20 24 20 17 14 6 0 47 32 2203
2014 None of the above 20 23 21 17 13 6 1 46 32 2174
Top of Page

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 28 37 35 2988
2018 Health care practitioners 17 54 30 181
2018 Federal regulators 31 38 31 98
2018 Compliance, inspection and enforcement 29 32 39 699
2018 Communications or public affairs 42 25 33 245
2018 Access to information and privacy 25 34 41 111
2018 Security 33 32 35 62
2018 Science and technology 16 50 35 30
2018 Legal services 25 38 37 28
2018 Administration and operations 30 34 36 3030
2018 Human resources 34 34 32 646
2018 Financial management 32 38 30 377
2018 Procurement 36 39 25 48
2018 Real property 22 30 48 49
2018 Materiel management 9 45 46 13
2018 Information management 33 30 37 240
2018 Information technology 21 43 36 888
2018 Internal audit 34 25 41 84
2018 Evaluation 29 31 40 99
2018 Data sciences 39 30 32 153
2018 Policy 49 18 33 764
2018 Project management 39 26 34 746
2018 Other services to the public 26 36 38 1785
2018 None of the above 28 35 37 1196
2017 Client contact centre 27 38 35 3103
2017 Health care practitioners 15 54 31 147
2017 Federal regulators 23 41 35 98
2017 Compliance, inspection and enforcement 28 35 37 634
2017 Communications or public affairs 36 28 36 242
2017 Access to information and privacy 22 44 33 135
2017 Security 32 37 31 82
2017 Science and technology 23 42 35 40
2017 Legal services 32 31 37 36
2017 Administration and operations 30 35 35 3209
2017 Human resources 35 36 29 639
2017 Financial management 35 28 37 432
2017 Procurement 34 37 29 43
2017 Real property 28 42 30 52
2017 Materiel management 10 45 44 27
2017 Information management 29 34 36 241
2017 Information technology 22 44 34 924
2017 Internal audit 21 39 40 70
2017 Evaluation 34 33 33 87
2017 Data sciences 31 35 34 126
2017 Policy 41 24 35 764
2017 Project management 39 28 33 739
2017 Other services to the public 22 39 39 1907
2017 None of the above 27 38 35 1815
2014 Client contact centre 28 40 32 2933
2014 Health care practitioners 11 63 26 167
2014 Federal regulators 38 29 33 119
2014 Compliance, inspection and enforcement 30 34 36 569
2014 Communications or public affairs 44 19 38 285
2014 Access to information and privacy 29 30 41 120
2014 Security 28 31 41 95
2014 Science and technology 16 45 39 49
2014 Legal services 24 38 38 58
2014 Administration and operations 31 32 37 3462
2014 Human resources 38 29 33 669
2014 Financial management 31 35 35 450
2014 Procurement 42 26 32 39
2014 Real property 34 33 33 54
2014 Materiel management 28 30 42 29
2014 Information management 34 34 32 285
2014 Information technology 22 41 37 1157
2014 Internal audit 19 42 39 66
2014 Evaluation 33 33 34 124
2014 Other services to the public 24 36 39 2204
2014 None of the above 33 31 36 2173

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 12 41 32 6 3 6 828
2018 Health care practitioners 51 10 15 15 3 6 30
2018 Federal regulators 25 21 37 3 10 3 31
2018 Compliance, inspection and enforcement 14 31 43 5 2 4 202
2018 Communications or public affairs 7 32 45 3 9 5 102
2018 Access to information and privacy 3 51 26 4 16 0 27
2018 Security 19 25 42 5 5 5 20
2018 Administration and operations 12 38 36 4 4 5 917
2018 Human resources 6 41 37 4 5 6 219
2018 Financial management 15 44 33 2 2 5 120
2018 Procurement 22 17 53 0 8 0 17
2018 Real property 0 36 45 0 9 10 11
2018 Information management 5 42 33 2 10 8 81
2018 Information technology 19 40 26 7 7 2 187
2018 Internal audit 17 27 25 10 3 17 29
2018 Evaluation 22 17 41 10 4 7 29
2018 Data sciences 10 34 37 5 7 7 59
2018 Policy 6 31 47 3 6 7 375
2018 Project management 10 38 35 4 6 7 291
2018 Other services to the public 15 30 35 8 6 6 458
2018 None of the above 18 33 32 4 6 7 329
2017 Client contact centre 15 37 32 6 4 5 833
2017 Health care practitioners 48 5 22 14 5 8 23
2017 Federal regulators 35 5 36 9 16 0 22
2017 Compliance, inspection and enforcement 10 28 44 5 3 9 174
2017 Communications or public affairs 13 30 32 10 10 5 89
2017 Access to information and privacy 6 19 56 3 10 7 31
2017 Security 27 22 26 16 0 9 26
2017 Legal services 26 9 43 0 14 9 11
2017 Administration and operations 14 38 32 4 6 6 966
2017 Human resources 14 42 22 4 10 7 220
2017 Financial management 13 39 32 2 11 3 149
2017 Procurement 19 21 41 0 0 20 15
2017 Real property 27 27 33 7 0 7 15
2017 Information management 17 32 28 8 8 8 71
2017 Information technology 25 33 24 6 9 2 196
2017 Internal audit 27 27 39 0 0 7 15
2017 Evaluation 18 34 29 0 5 13 29
2017 Data sciences 10 27 32 10 22 0 39
2017 Policy 4 32 43 4 9 8 314
2017 Project management 13 35 32 7 6 7 292
2017 Other services to the public 14 29 37 8 5 6 427
2017 None of the above 21 31 30 4 8 6 500
2014 Client contact centre 19 29 35 8 9999 9 817
2014 Health care practitioners 73 5 0 11 9999 11 19
2014 Federal regulators 22 16 41 15 9999 7 46
2014 Compliance, inspection and enforcement 18 23 40 12 9999 7 171
2014 Communications or public affairs 4 32 47 9 9999 8 125
2014 Access to information and privacy 11 26 36 17 9999 10 36
2014 Security 29 23 37 8 9999 3 27
2014 Legal services 30 15 40 7 9999 7 13
2014 Administration and operations 14 33 36 9 9999 8 1099
2014 Human resources 14 27 36 6 9999 18 257
2014 Financial management 15 38 41 4 9999 3 138
2014 Procurement 39 19 29 0 9999 12 16
2014 Real property 11 16 60 12 9999 0 18
2014 Information management 5 33 36 10 9999 17 97
2014 Information technology 16 44 27 7 9999 6 248
2014 Internal audit 16 30 27 8 9999 19 12
2014 Evaluation 5 19 52 5 9999 19 41
2014 Other services to the public 18 28 32 12 9999 10 538
2014 None of the above 15 29 40 7 9999 9 738
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 12 88 2989
2018 Health care practitioners 20 80 182
2018 Federal regulators 20 80 101
2018 Compliance, inspection and enforcement 17 83 698
2018 Communications or public affairs 14 86 244
2018 Access to information and privacy 10 90 110
2018 Security 12 88 62
2018 Legal services 23 77 28
2018 Administration and operations 14 86 3029
2018 Human resources 10 90 646
2018 Financial management 9 91 375
2018 Materiel management 0 100 12
2018 Information management 17 83 240
2018 Information technology 7 93 887
2018 Internal audit 11 89 84
2018 Evaluation 14 86 99
2018 Data sciences 15 85 153
2018 Policy 13 87 762
2018 Project management 14 86 745
2018 Other services to the public 15 85 1778
2018 None of the above 16 84 1193

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 48 345
2018 Health care practitioners 83 34
2018 Federal regulators 49 21
2018 Compliance, inspection and enforcement 43 117
2018 Communications or public affairs 51 35
2018 Administration and operations 51 428
2018 Human resources 39 64
2018 Financial management 54 36
2018 Information management 45 40
2018 Information technology 46 62
2018 Evaluation 37 14
2018 Data sciences 48 23
2018 Policy 47 100
2018 Project management 36 109
2018 Other services to the public 50 266
2018 None of the above 54 182

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 51 345
2018 Health care practitioners 39 34
2018 Federal regulators 70 21
2018 Compliance, inspection and enforcement 66 117
2018 Communications or public affairs 64 35
2018 Administration and operations 56 428
2018 Human resources 72 64
2018 Financial management 55 36
2018 Information management 48 40
2018 Information technology 58 62
2018 Evaluation 63 14
2018 Data sciences 43 23
2018 Policy 65 100
2018 Project management 68 109
2018 Other services to the public 54 266
2018 None of the above 61 182

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 345
2018 Federal regulators 0 21
2018 Compliance, inspection and enforcement 6 117
2018 Access to information and privacy 0 10
2018 Administration and operations 7 428
2018 Data sciences 22 23
2018 Policy 7 100
2018 Other services to the public 7 266

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 345
2018 Health care practitioners 0 34
2018 Federal regulators 0 21
2018 Compliance, inspection and enforcement 0 117
2018 Communications or public affairs 0 35
2018 Access to information and privacy 0 10
2018 Administration and operations 0 428
2018 Human resources 0 64
2018 Financial management 0 36
2018 Information management 0 40
2018 Information technology 0 62
2018 Evaluation 0 14
2018 Data sciences 0 23
2018 Policy 0 100
2018 Project management 0 109

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 2 345
2018 Health care practitioners 0 34
2018 Compliance, inspection and enforcement 6 117
2018 Administration and operations 4 428
2018 Information technology 0 62
2018 Evaluation 0 14
2018 Project management 7 109
2018 Other services to the public 4 266
2018 None of the above 5 182

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 345
2018 Health care practitioners 33 34
2018 Compliance, inspection and enforcement 20 117
2018 Administration and operations 10 428
2018 Information technology 0 62
2018 Evaluation 0 14
2018 Policy 6 100
2018 Project management 12 109
2018 Other services to the public 28 266
2018 None of the above 10 182

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 345
2018 Administration and operations 5 428
2018 Information technology 16 62
2018 None of the above 5 182

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 47 345
2018 Health care practitioners 46 34
2018 Federal regulators 36 21
2018 Compliance, inspection and enforcement 42 117
2018 Communications or public affairs 40 35
2018 Administration and operations 43 428
2018 Human resources 36 64
2018 Financial management 27 36
2018 Information management 25 40
2018 Information technology 31 62
2018 Evaluation 44 14
2018 Data sciences 35 23
2018 Policy 44 101
2018 Project management 44 109
2018 Other services to the public 42 266
2018 None of the above 39 182

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 38 345
2018 Health care practitioners 31 34
2018 Federal regulators 53 21
2018 Compliance, inspection and enforcement 38 117
2018 Communications or public affairs 41 35
2018 Administration and operations 35 428
2018 Human resources 43 64
2018 Financial management 42 36
2018 Information management 28 40
2018 Information technology 29 62
2018 Evaluation 43 14
2018 Data sciences 43 23
2018 Policy 37 101
2018 Project management 45 109
2018 Other services to the public 38 266
2018 None of the above 39 182

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 345
2018 Health care practitioners 39 34
2018 Federal regulators 38 21
2018 Compliance, inspection and enforcement 51 117
2018 Communications or public affairs 42 35
2018 Access to information and privacy 49 10
2018 Administration and operations 40 428
2018 Human resources 65 64
2018 Financial management 44 36
2018 Information management 42 40
2018 Information technology 42 62
2018 Data sciences 43 23
2018 Policy 47 101
2018 Project management 47 109
2018 Other services to the public 43 266
2018 None of the above 47 182

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 345
2018 Health care practitioners 29 34
2018 Federal regulators 46 21
2018 Compliance, inspection and enforcement 49 117
2018 Communications or public affairs 46 35
2018 Administration and operations 37 428
2018 Human resources 38 64
2018 Financial management 36 36
2018 Information management 41 40
2018 Information technology 39 62
2018 Evaluation 40 14
2018 Data sciences 52 23
2018 Policy 41 101
2018 Project management 45 109
2018 Other services to the public 40 266
2018 None of the above 36 182

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 345
2018 Federal regulators 31 21
2018 Compliance, inspection and enforcement 39 117
2018 Communications or public affairs 25 35
2018 Administration and operations 25 428
2018 Human resources 30 64
2018 Financial management 33 36
2018 Information management 34 40
2018 Information technology 23 62
2018 Policy 27 101
2018 Project management 38 109
2018 Other services to the public 25 266
2018 None of the above 28 182

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 60 345
2018 Health care practitioners 79 34
2018 Federal regulators 52 21
2018 Compliance, inspection and enforcement 55 117
2018 Communications or public affairs 67 35
2018 Administration and operations 54 428
2018 Human resources 45 64
2018 Financial management 43 36
2018 Information management 56 40
2018 Information technology 61 62
2018 Evaluation 48 14
2018 Data sciences 61 23
2018 Policy 64 101
2018 Project management 56 109
2018 Other services to the public 57 266
2018 None of the above 50 182

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 345
2018 Health care practitioners 47 34
2018 Federal regulators 29 21
2018 Compliance, inspection and enforcement 38 117
2018 Communications or public affairs 32 35
2018 Administration and operations 34 428
2018 Human resources 27 64
2018 Financial management 27 36
2018 Information management 28 40
2018 Information technology 28 62
2018 Data sciences 39 23
2018 Policy 33 101
2018 Project management 33 109
2018 Other services to the public 36 266
2018 None of the above 33 182

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 2 345
2018 Health care practitioners 0 34
2018 Federal regulators 0 21
2018 Communications or public affairs 0 35
2018 Access to information and privacy 0 10
2018 Human resources 0 64
2018 Financial management 0 36
2018 Information management 0 40
2018 Information technology 0 62
2018 Evaluation 0 14
2018 Data sciences 0 23
2018 Policy 0 101

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 345
2018 Compliance, inspection and enforcement 9 117
2018 Access to information and privacy 0 10
2018 Administration and operations 8 428
2018 Information technology 8 62
2018 Policy 12 101
2018 Project management 11 109
2018 Other services to the public 12 266
2018 None of the above 10 182

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 345
2018 Compliance, inspection and enforcement 14 117
2018 Administration and operations 11 428
2018 Human resources 8 64
2018 Data sciences 0 23
2018 Policy 10 101
2018 Project management 14 109
2018 Other services to the public 12 266
2018 None of the above 11 182

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 43 345
2018 Health care practitioners 29 34
2018 Federal regulators 47 21
2018 Compliance, inspection and enforcement 54 117
2018 Communications or public affairs 36 35
2018 Administration and operations 47 428
2018 Human resources 57 64
2018 Financial management 50 36
2018 Information management 42 40
2018 Information technology 40 62
2018 Evaluation 58 14
2018 Data sciences 30 23
2018 Policy 48 101
2018 Project management 43 109
2018 Other services to the public 49 266
2018 None of the above 48 182

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 345
2018 Health care practitioners 19 34
2018 Federal regulators 23 21
2018 Compliance, inspection and enforcement 29 117
2018 Communications or public affairs 26 35
2018 Administration and operations 22 428
2018 Human resources 17 64
2018 Financial management 21 36
2018 Information management 13 40
2018 Information technology 19 62
2018 Policy 23 101
2018 Project management 24 109
2018 Other services to the public 31 266
2018 None of the above 18 182

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 345
2018 Health care practitioners 25 34
2018 Compliance, inspection and enforcement 22 117
2018 Communications or public affairs 18 35
2018 Administration and operations 17 428
2018 Human resources 12 64
2018 Financial management 14 36
2018 Information management 20 40
2018 Information technology 18 62
2018 Evaluation 53 14
2018 Policy 12 101
2018 Project management 18 109
2018 Other services to the public 19 266
2018 None of the above 21 182

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 53 345
2018 Health care practitioners 56 34
2018 Federal regulators 38 21
2018 Compliance, inspection and enforcement 58 117
2018 Communications or public affairs 53 35
2018 Administration and operations 52 426
2018 Human resources 51 64
2018 Financial management 58 36
2018 Information management 44 40
2018 Information technology 48 62
2018 Evaluation 43 14
2018 Data sciences 60 23
2018 Policy 54 101
2018 Project management 51 109
2018 Other services to the public 53 266
2018 None of the above 50 182

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 23 345
2018 Health care practitioners 18 34
2018 Federal regulators 23 21
2018 Compliance, inspection and enforcement 31 117
2018 Communications or public affairs 29 35
2018 Access to information and privacy 0 10
2018 Administration and operations 29 426
2018 Human resources 36 64
2018 Financial management 14 36
2018 Information management 13 40
2018 Information technology 31 62
2018 Data sciences 26 23
2018 Policy 27 101
2018 Project management 32 109
2018 Other services to the public 27 266
2018 None of the above 23 182

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 345
2018 Compliance, inspection and enforcement 7 117
2018 Administration and operations 6 426
2018 Information technology 10 62
2018 Policy 7 101
2018 Other services to the public 5 266
2018 None of the above 4 182

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 21 345
2018 Health care practitioners 29 34
2018 Federal regulators 37 21
2018 Compliance, inspection and enforcement 24 117
2018 Communications or public affairs 27 35
2018 Administration and operations 22 426
2018 Human resources 22 64
2018 Financial management 17 36
2018 Information management 28 40
2018 Information technology 15 62
2018 Policy 12 101
2018 Project management 15 109
2018 Other services to the public 25 266
2018 None of the above 28 182

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 345
2018 Compliance, inspection and enforcement 16 117
2018 Communications or public affairs 0 35
2018 Access to information and privacy 0 10
2018 Administration and operations 11 426
2018 Human resources 8 64
2018 Financial management 0 36
2018 Information technology 8 62
2018 Evaluation 0 14
2018 Policy 15 101
2018 Project management 5 109
2018 Other services to the public 12 266
2018 None of the above 10 182

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 345
2018 Compliance, inspection and enforcement 14 117
2018 Administration and operations 5 426
2018 Information management 15 40
2018 Data sciences 0 23
2018 Project management 6 109
2018 Other services to the public 5 266
2018 None of the above 8 182

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 345
2018 Compliance, inspection and enforcement 10 117
2018 Communications or public affairs 15 35
2018 Access to information and privacy 0 10
2018 Administration and operations 13 426
2018 Human resources 16 64
2018 Information technology 16 62
2018 Policy 15 101
2018 Project management 16 109
2018 Other services to the public 15 266
2018 None of the above 9 182

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 12 345
2018 Compliance, inspection and enforcement 14 117
2018 Administration and operations 10 426
2018 Human resources 20 64
2018 Information management 12 40
2018 Information technology 10 62
2018 Evaluation 0 14
2018 Policy 11 101
2018 Project management 12 109
2018 Other services to the public 12 266
2018 None of the above 12 182

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 23 345
2018 Health care practitioners 27 34
2018 Federal regulators 33 21
2018 Compliance, inspection and enforcement 22 117
2018 Communications or public affairs 25 35
2018 Administration and operations 26 426
2018 Human resources 29 64
2018 Financial management 26 36
2018 Information management 40 40
2018 Information technology 31 62
2018 Evaluation 50 14
2018 Data sciences 22 23
2018 Policy 25 101
2018 Project management 29 109
2018 Other services to the public 26 266
2018 None of the above 28 182

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 323
2018 Compliance, inspection and enforcement 10 101
2018 Communications or public affairs 15 33
2018 Administration and operations 9 405
2018 Human resources 13 63
2018 Financial management 17 35
2018 Information technology 17 60
2018 Policy 9 100
2018 Project management 14 101
2018 Other services to the public 10 251
2018 None of the above 9 167

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 323
2018 Compliance, inspection and enforcement 19 101
2018 Communications or public affairs 20 33
2018 Administration and operations 20 405
2018 Human resources 12 63
2018 Financial management 28 35
2018 Information management 21 34
2018 Information technology 24 60
2018 Data sciences 30 23
2018 Policy 24 100
2018 Project management 19 101
2018 Other services to the public 19 251
2018 None of the above 15 167

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 323
2018 Health care practitioners 16 32
2018 Compliance, inspection and enforcement 9 101
2018 Administration and operations 9 405
2018 Human resources 14 63
2018 Information technology 18 60
2018 Policy 5 100
2018 Project management 10 101
2018 Other services to the public 12 251
2018 None of the above 10 167

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 323
2018 Health care practitioners 0 32
2018 Federal regulators 0 17
2018 Compliance, inspection and enforcement 10 101
2018 Administration and operations 8 405
2018 Information management 0 34
2018 Information technology 11 60
2018 Data sciences 0 23
2018 Policy 7 100
2018 Project management 9 101
2018 Other services to the public 7 251
2018 None of the above 7 167

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 11 323
2018 Health care practitioners 15 32
2018 Compliance, inspection and enforcement 14 101
2018 Administration and operations 9 405
2018 Human resources 9 63
2018 Financial management 17 35
2018 Information technology 13 60
2018 Policy 14 100
2018 Project management 9 101
2018 Other services to the public 9 251
2018 None of the above 10 167

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 323
2018 Health care practitioners 0 32
2018 Compliance, inspection and enforcement 9 101
2018 Administration and operations 11 405
2018 Human resources 9 63
2018 Policy 14 100
2018 Project management 6 101
2018 Other services to the public 8 251
2018 None of the above 9 167

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 323
2018 Federal regulators 0 17
2018 Compliance, inspection and enforcement 8 101
2018 Administration and operations 8 405
2018 Human resources 18 63
2018 Financial management 14 35
2018 Information management 14 34
2018 Information technology 10 60
2018 Data sciences 35 23
2018 Policy 21 100
2018 Project management 29 101
2018 Other services to the public 6 251
2018 None of the above 10 167

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 9 323
2018 Health care practitioners 16 32
2018 Compliance, inspection and enforcement 10 101
2018 Communications or public affairs 18 33
2018 Administration and operations 12 405
2018 Human resources 13 63
2018 Policy 11 100
2018 Project management 15 101
2018 Other services to the public 11 251
2018 None of the above 12 167

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 12 323
2018 Compliance, inspection and enforcement 11 101
2018 Administration and operations 12 405
2018 Human resources 14 63
2018 Information management 15 34
2018 Information technology 13 60
2018 Policy 12 100
2018 Project management 14 101
2018 Other services to the public 12 251
2018 None of the above 14 167

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 323
2018 Health care practitioners 26 32
2018 Federal regulators 30 17
2018 Compliance, inspection and enforcement 30 101
2018 Communications or public affairs 31 33
2018 Administration and operations 29 405
2018 Human resources 35 63
2018 Financial management 15 35
2018 Information management 22 34
2018 Information technology 30 60
2018 Data sciences 34 23
2018 Policy 38 100
2018 Project management 37 101
2018 Other services to the public 27 251
2018 None of the above 33 167

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 323
2018 Compliance, inspection and enforcement 7 101
2018 Communications or public affairs 15 33
2018 Administration and operations 8 405
2018 Human resources 9 63
2018 Information technology 10 60
2018 Data sciences 0 23
2018 Policy 11 100
2018 Project management 11 101
2018 Other services to the public 7 251
2018 None of the above 8 167

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 39 323
2018 Health care practitioners 26 32
2018 Federal regulators 52 17
2018 Compliance, inspection and enforcement 51 101
2018 Communications or public affairs 57 33
2018 Administration and operations 46 405
2018 Human resources 51 63
2018 Financial management 29 35
2018 Information management 38 34
2018 Information technology 43 60
2018 Evaluation 53 13
2018 Data sciences 35 23
2018 Policy 49 100
2018 Project management 51 101
2018 Other services to the public 44 251
2018 None of the above 48 167

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 32
2018 Federal regulators 0 17
2018 Communications or public affairs 0 33
2018 Human resources 0 63
2018 Financial management 0 35
2018 Information management 0 34
2018 Evaluation 0 13
2018 Policy 0 100
2018 Project management 0 101
2018 None of the above 3 167

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 44 323
2018 Health care practitioners 58 32
2018 Federal regulators 70 17
2018 Compliance, inspection and enforcement 56 101
2018 Communications or public affairs 56 33
2018 Administration and operations 52 405
2018 Human resources 54 63
2018 Financial management 48 35
2018 Information management 60 34
2018 Information technology 50 60
2018 Data sciences 56 23
2018 Policy 52 100
2018 Project management 48 101
2018 Other services to the public 53 251
2018 None of the above 48 167

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 323
2018 Compliance, inspection and enforcement 8 101
2018 Administration and operations 4 405
2018 Human resources 9 63
2018 Information management 0 34
2018 Data sciences 0 23
2018 Other services to the public 4 251
2018 None of the above 6 167

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 323
2018 Compliance, inspection and enforcement 18 101
2018 Administration and operations 13 405
2018 Human resources 9 63
2018 Financial management 14 35
2018 Information management 38 34
2018 Information technology 8 60
2018 Data sciences 0 23
2018 Policy 11 100
2018 Project management 10 101
2018 Other services to the public 16 251
2018 None of the above 19 167

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 18 21 4 4 26 7 56 12 2974
2018 Health care practitioners 6 11 35 9 9 25 5 24 26 181
2018 Federal regulators 21 20 23 8 9 17 2 51 21 100
2018 Compliance, inspection and enforcement 12 15 25 7 11 26 5 38 26 701
2018 Communications or public affairs 12 10 21 7 6 38 6 40 23 243
2018 Access to information and privacy 26 19 17 5 4 17 12 62 13 110
2018 Security 24 12 16 8 8 22 9 53 24 62
2018 Science and technology 9 3 35 3 6 36 7 21 17 30
2018 Legal services 17 21 26 3 12 21 0 48 19 28
2018 Administration and operations 17 18 23 7 6 24 6 49 19 3025
2018 Human resources 19 20 16 5 4 29 6 60 15 644
2018 Financial management 13 18 20 5 3 31 9 53 13 374
2018 Procurement 15 18 16 0 2 32 17 64 5 48
2018 Real property 16 19 20 2 2 31 10 59 7 49
2018 Materiel management 18 25 26 0 0 26 5 62 0 12
2018 Information management 18 14 17 4 8 32 6 52 21 239
2018 Information technology 18 17 20 2 3 31 9 59 8 882
2018 Internal audit 17 19 21 5 7 26 5 52 17 83
2018 Evaluation 14 12 24 12 2 29 7 40 22 99
2018 Data sciences 24 9 12 5 7 34 10 58 21 154
2018 Policy 11 13 17 8 7 34 11 43 27 759
2018 Project management 14 14 21 7 6 29 8 46 21 738
2018 Other services to the public 14 16 26 7 7 24 7 43 20 1773
2018 None of the above 14 16 23 5 8 27 6 45 21 1195
2017 Client contact centre 18 17 16 5 5 28 11 57 16 3102
2017 Health care practitioners 7 14 24 12 11 28 3 32 34 147
2017 Federal regulators 18 10 22 10 10 26 3 40 28 98
2017 Compliance, inspection and enforcement 10 17 19 7 10 29 8 42 28 634
2017 Communications or public affairs 14 14 20 6 9 28 10 45 23 242
2017 Access to information and privacy 21 13 15 4 4 35 7 59 15 135
2017 Security 11 16 28 9 6 17 12 39 22 81
2017 Science and technology 23 25 7 2 5 33 6 77 11 40
2017 Legal services 18 16 26 3 6 24 8 50 12 36
2017 Administration and operations 15 17 19 7 7 26 9 49 21 3214
2017 Human resources 18 20 17 5 4 27 9 60 14 638
2017 Financial management 16 15 19 5 4 31 11 53 14 431
2017 Procurement 20 12 12 4 2 32 18 64 13 43
2017 Real property 24 10 30 9 4 13 9 45 17 52
2017 Materiel management 29 22 14 4 0 27 4 74 5 27
2017 Information management 16 18 15 7 7 26 10 54 23 241
2017 Information technology 17 16 17 3 4 33 10 58 12 924
2017 Internal audit 18 17 18 3 7 27 10 55 16 70
2017 Evaluation 15 19 11 4 9 26 15 57 23 87
2017 Data sciences 17 14 14 5 5 35 10 57 17 125
2017 Policy 12 12 19 5 5 36 11 45 19 764
2017 Project management 12 15 20 7 9 28 9 42 25 738
2017 Other services to the public 16 15 18 7 8 27 9 49 23 1907
2017 None of the above 15 14 19 7 7 28 10 47 22 1818
2014 Client contact centre 14 18 18 6 5 29 11 53 18 2934
2014 Health care practitioners 12 16 22 8 4 32 6 45 19 167
2014 Federal regulators 18 21 15 9 11 23 3 54 27 119
2014 Compliance, inspection and enforcement 11 16 19 9 8 32 5 43 27 569
2014 Communications or public affairs 12 15 18 3 6 37 10 50 16 285
2014 Access to information and privacy 19 14 23 4 5 26 10 50 14 120
2014 Security 13 24 23 2 8 22 7 53 14 95
2014 Science and technology 13 8 10 16 14 36 4 34 50 49
2014 Legal services 19 14 16 7 2 27 16 57 14 58
2014 Administration and operations 13 17 22 7 6 27 8 47 20 3462
2014 Human resources 17 17 20 4 5 29 7 54 15 669
2014 Financial management 14 11 16 3 4 39 13 52 14 451
2014 Procurement 13 17 16 8 3 31 12 52 19 39
2014 Real property 15 13 26 0 4 30 13 48 7 54
2014 Materiel management 13 24 17 15 4 20 6 51 26 29
2014 Information management 12 12 20 7 6 36 7 42 22 285
2014 Information technology 13 15 20 3 3 36 9 52 13 1157
2014 Internal audit 13 17 14 6 7 35 9 52 23 66
2014 Evaluation 8 13 22 8 6 31 12 37 24 123
2014 Other services to the public 14 15 21 7 8 28 8 44 24 2201
2014 None of the above 11 14 20 7 7 33 8 42 24 2170

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 34 16 5 3 6 1 75 8 2977
2018 Health care practitioners 16 32 28 9 6 10 0 53 16 180
2018 Federal regulators 28 37 13 6 7 9 0 71 14 100
2018 Compliance, inspection and enforcement 24 31 21 8 9 7 1 59 18 699
2018 Communications or public affairs 26 31 19 6 4 14 0 66 12 243
2018 Access to information and privacy 41 30 16 3 3 7 1 77 6 111
2018 Security 31 33 16 2 5 10 4 74 8 62
2018 Science and technology 15 45 18 3 8 10 0 67 12 30
2018 Legal services 19 50 10 8 7 5 0 73 16 28
2018 Administration and operations 30 32 19 6 5 8 1 67 12 3025
2018 Human resources 34 33 16 5 3 8 1 74 9 645
2018 Financial management 28 38 18 4 3 9 1 73 8 374
2018 Procurement 34 35 16 4 0 9 2 77 5 48
2018 Real property 33 31 22 0 2 12 0 73 2 50
2018 Materiel management 43 23 34 0 0 0 0 66 0 12
2018 Information management 36 29 14 5 6 10 1 73 12 240
2018 Information technology 34 31 16 3 2 11 2 75 6 884
2018 Internal audit 31 35 17 2 5 9 1 73 8 82
2018 Evaluation 27 24 27 6 4 12 0 58 11 99
2018 Data sciences 37 23 12 6 4 16 3 73 13 154
2018 Policy 24 30 18 9 5 13 2 63 16 760
2018 Project management 28 31 15 8 5 11 2 68 15 737
2018 Other services to the public 28 29 21 7 6 8 1 63 14 1778
2018 None of the above 27 27 22 5 6 11 1 62 13 1193
2017 Client contact centre 34 31 15 5 4 10 2 74 10 3090
2017 Health care practitioners 20 35 16 12 6 11 1 62 20 146
2017 Federal regulators 30 24 18 11 8 10 0 60 20 98
2017 Compliance, inspection and enforcement 24 30 17 8 8 12 1 62 19 632
2017 Communications or public affairs 28 30 17 7 5 11 2 67 14 241
2017 Access to information and privacy 32 34 16 1 1 14 1 78 3 134
2017 Security 27 25 28 3 6 7 4 59 10 82
2017 Science and technology 30 36 9 2 7 12 4 78 11 40
2017 Legal services 32 32 19 8 3 6 0 69 12 36
2017 Administration and operations 28 31 18 7 5 10 1 66 13 3206
2017 Human resources 33 33 14 4 3 11 2 76 8 638
2017 Financial management 30 33 18 4 3 11 2 72 8 432
2017 Procurement 33 32 19 2 4 7 2 72 7 43
2017 Real property 30 24 31 6 0 9 0 59 6 52
2017 Materiel management 43 30 11 4 0 12 0 83 4 27
2017 Information management 31 31 14 6 4 10 3 71 12 241
2017 Information technology 32 29 15 4 3 14 2 74 8 923
2017 Internal audit 38 27 15 4 4 12 0 73 10 70
2017 Evaluation 33 26 11 4 9 16 2 71 15 87
2017 Data sciences 31 30 14 11 0 14 2 71 12 125
2017 Policy 24 30 17 7 4 15 2 65 14 761
2017 Project management 25 28 20 7 6 12 1 61 15 738
2017 Other services to the public 30 28 16 6 7 13 1 66 15 1903
2017 None of the above 28 29 18 6 6 13 2 66 13 1816
2014 Client contact centre 25 34 18 6 4 13 2 68 11 2934
2014 Health care practitioners 24 23 29 7 2 13 1 55 11 166
2014 Federal regulators 22 29 16 11 9 12 1 59 23 119
2014 Compliance, inspection and enforcement 20 30 22 9 7 13 1 57 18 569
2014 Communications or public affairs 17 27 17 6 4 27 2 62 14 285
2014 Access to information and privacy 28 26 15 8 3 16 3 67 14 120
2014 Security 16 34 21 3 7 17 2 62 13 95
2014 Science and technology 18 26 16 8 10 20 2 57 23 49
2014 Legal services 30 27 15 2 3 17 6 74 6 58
2014 Administration and operations 23 30 21 6 5 14 1 63 13 3462
2014 Human resources 29 26 18 5 4 16 1 66 12 668
2014 Financial management 25 28 22 4 2 17 2 66 7 451
2014 Procurement 26 30 18 8 0 17 0 68 10 39
2014 Real property 20 28 22 0 4 22 4 65 5 54
2014 Materiel management 24 19 28 4 8 17 0 52 14 29
2014 Information management 27 24 22 3 5 18 1 63 10 285
2014 Information technology 24 28 20 3 3 20 2 66 8 1157
2014 Internal audit 16 32 23 5 6 16 3 59 13 66
2014 Evaluation 19 26 24 6 4 19 3 57 12 124
2014 Other services to the public 24 26 20 7 7 15 1 60 17 2204
2014 None of the above 20 25 21 7 6 20 2 57 16 2169
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 6 94 2979
2018 Health care practitioners 8 92 181
2018 Federal regulators 8 92 101
2018 Compliance, inspection and enforcement 10 90 700
2018 Communications or public affairs 7 93 244
2018 Access to information and privacy 7 93 110
2018 Legal services 0 100 28
2018 Administration and operations 7 93 3018
2018 Human resources 5 95 646
2018 Financial management 8 92 375
2018 Materiel management 0 100 13
2018 Information management 6 94 239
2018 Information technology 4 96 886
2018 Internal audit 8 92 83
2018 Evaluation 9 91 99
2018 Data sciences 5 95 152
2018 Policy 7 93 758
2018 Project management 9 91 743
2018 Other services to the public 8 92 1777
2018 None of the above 8 92 1186

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 188
2018 Health care practitioners 34 14
2018 Compliance, inspection and enforcement 28 69
2018 Communications or public affairs 33 18
2018 Administration and operations 36 204
2018 Human resources 51 34
2018 Financial management 24 29
2018 Information management 41 14
2018 Information technology 42 36
2018 Policy 37 54
2018 Project management 45 65
2018 Other services to the public 34 135
2018 None of the above 42 92

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 71 188
2018 Compliance, inspection and enforcement 84 69
2018 Communications or public affairs 66 18
2018 Administration and operations 79 204
2018 Human resources 71 34
2018 Financial management 76 29
2018 Information technology 81 36
2018 Policy 83 54
2018 Project management 80 65
2018 Other services to the public 72 135
2018 None of the above 78 92

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 0 69
2018 Communications or public affairs 0 18
2018 Human resources 0 34
2018 Other services to the public 4 135

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 188
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 0 69
2018 Communications or public affairs 0 18
2018 Administration and operations 0 204
2018 Human resources 0 34
2018 Financial management 0 29
2018 Information management 0 14
2018 Policy 0 54
2018 Other services to the public 0 135
2018 None of the above 0 92

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 5 188
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 8 69
2018 Administration and operations 7 204
2018 Financial management 0 29
2018 Policy 10 54
2018 Project management 9 65
2018 Other services to the public 5 135

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 188
2018 Compliance, inspection and enforcement 10 69
2018 Administration and operations 7 204
2018 Information management 0 14
2018 Information technology 0 36
2018 Project management 16 65
2018 Other services to the public 24 135
2018 None of the above 10 92

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 5 188
2018 Compliance, inspection and enforcement 10 69
2018 Communications or public affairs 0 18
2018 Administration and operations 5 204
2018 Human resources 15 34
2018 Information technology 14 36
2018 Policy 14 54
2018 Project management 8 65
2018 Other services to the public 7 135
2018 None of the above 9 92

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 187
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 22 70
2018 Administration and operations 27 202
2018 Human resources 18 34
2018 Financial management 44 29
2018 Information management 0 14
2018 Information technology 33 36
2018 Policy 22 54
2018 Project management 32 65
2018 Other services to the public 35 135
2018 None of the above 28 91

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 187
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 22 70
2018 Communications or public affairs 0 18
2018 Administration and operations 13 202
2018 Human resources 14 34
2018 Financial management 20 29
2018 Information management 0 14
2018 Information technology 31 36
2018 Policy 27 54
2018 Project management 20 65
2018 Other services to the public 26 135
2018 None of the above 24 91

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 187
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 16 70
2018 Communications or public affairs 0 18
2018 Administration and operations 11 202
2018 Financial management 34 29
2018 Information management 0 14
2018 Information technology 33 36
2018 Policy 9 54
2018 Project management 17 65
2018 Other services to the public 19 135
2018 None of the above 17 91

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 187
2018 Communications or public affairs 0 18
2018 Administration and operations 6 202
2018 Project management 8 65

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 187
2018 Compliance, inspection and enforcement 37 70
2018 Administration and operations 32 202
2018 Human resources 18 34
2018 Financial management 31 29
2018 Information technology 14 36
2018 Policy 27 54
2018 Project management 39 65
2018 Other services to the public 29 135
2018 None of the above 24 91

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 187
2018 Compliance, inspection and enforcement 28 70
2018 Communications or public affairs 29 18
2018 Administration and operations 22 202
2018 Information technology 17 36
2018 Policy 29 54
2018 Project management 21 65
2018 Other services to the public 24 135
2018 None of the above 20 91

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 187
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 9 70
2018 Administration and operations 5 202
2018 Information management 0 14
2018 Information technology 0 36
2018 Other services to the public 6 135

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 187
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 0 70
2018 Communications or public affairs 0 18
2018 Human resources 0 34
2018 Financial management 0 29
2018 Information management 0 14

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 187
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 12 70
2018 Administration and operations 9 202
2018 Other services to the public 6 135
2018 None of the above 8 91

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 14 187
2018 Compliance, inspection and enforcement 27 70
2018 Communications or public affairs 27 18
2018 Administration and operations 18 202
2018 Human resources 21 34
2018 Financial management 27 29
2018 Information technology 19 36
2018 Policy 20 54
2018 Project management 12 65
2018 Other services to the public 13 135
2018 None of the above 15 91

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 187
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 0 70
2018 Communications or public affairs 0 18
2018 Administration and operations 0 202
2018 Financial management 0 29
2018 Information management 0 14
2018 Information technology 0 36
2018 Project management 0 65
2018 Other services to the public 0 135

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 187
2018 Health care practitioners 41 14
2018 Compliance, inspection and enforcement 17 70
2018 Communications or public affairs 34 18
2018 Administration and operations 22 202
2018 Human resources 37 34
2018 Information technology 19 36
2018 Policy 26 54
2018 Project management 30 65
2018 Other services to the public 25 135
2018 None of the above 22 91

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 187
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 0 70
2018 Communications or public affairs 0 18
2018 Administration and operations 0 202
2018 Human resources 0 34
2018 Financial management 0 29
2018 Information management 0 14
2018 Information technology 0 36
2018 Policy 0 54
2018 Project management 0 65
2018 Other services to the public 0 135
2018 None of the above 0 91

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 187
2018 Compliance, inspection and enforcement 15 70
2018 Administration and operations 14 202
2018 Human resources 25 34
2018 Financial management 21 29
2018 Information technology 19 36
2018 Policy 13 54
2018 Project management 21 65
2018 Other services to the public 17 135
2018 None of the above 14 91

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 188
2018 Compliance, inspection and enforcement 38 70
2018 Communications or public affairs 33 18
2018 Administration and operations 32 204
2018 Human resources 18 34
2018 Financial management 28 29
2018 Information technology 36 36
2018 Policy 30 54
2018 Project management 27 65
2018 Other services to the public 35 135
2018 None of the above 31 92

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 188
2018 Compliance, inspection and enforcement 24 70
2018 Administration and operations 14 204
2018 Human resources 18 34
2018 Information management 0 14
2018 Information technology 19 36
2018 Policy 13 54
2018 Project management 15 65
2018 Other services to the public 15 135
2018 None of the above 21 92

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 9 70
2018 Administration and operations 4 204
2018 Human resources 0 34
2018 Financial management 0 29
2018 Information management 0 14

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 188
2018 Health care practitioners 34 14
2018 Compliance, inspection and enforcement 20 70
2018 Administration and operations 20 204
2018 Human resources 18 34
2018 Information technology 14 36
2018 Policy 9 54
2018 Project management 17 65
2018 Other services to the public 24 135
2018 None of the above 23 92

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 188
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 7 70
2018 Communications or public affairs 0 18
2018 Administration and operations 3 204
2018 Financial management 0 29
2018 Other services to the public 3 135

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 188
2018 Compliance, inspection and enforcement 11 70
2018 Administration and operations 4 204
2018 Financial management 0 29
2018 Other services to the public 7 135
2018 None of the above 8 92

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 188
2018 Health care practitioners 0 14
2018 Compliance, inspection and enforcement 7 70
2018 Administration and operations 10 204
2018 Human resources 20 34
2018 Financial management 0 29
2018 Policy 11 54
2018 Project management 17 65
2018 Other services to the public 15 135
2018 None of the above 5 92

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 7 188
2018 Compliance, inspection and enforcement 7 70
2018 Communications or public affairs 0 18
2018 Administration and operations 8 204
2018 Human resources 21 34
2018 Financial management 0 29
2018 Policy 9 54
2018 Project management 9 65
2018 Other services to the public 14 135
2018 None of the above 10 92

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 43 188
2018 Health care practitioners 36 14
2018 Compliance, inspection and enforcement 43 70
2018 Communications or public affairs 46 18
2018 Administration and operations 45 204
2018 Human resources 38 34
2018 Financial management 61 29
2018 Information management 57 14
2018 Information technology 56 36
2018 Policy 56 54
2018 Project management 49 65
2018 Other services to the public 36 135
2018 None of the above 47 92

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 174
2018 Health care practitioners 0 11
2018 Administration and operations 5 195
2018 Human resources 16 32
2018 Information management 0 13
2018 Other services to the public 6 125

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 174
2018 Health care practitioners 0 11
2018 Compliance, inspection and enforcement 8 62
2018 Communications or public affairs 30 17
2018 Administration and operations 14 195
2018 Human resources 21 32
2018 Policy 17 53
2018 Project management 15 62
2018 Other services to the public 6 125

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 5 174
2018 Health care practitioners 0 11
2018 Communications or public affairs 0 17
2018 Administration and operations 4 195
2018 Information management 0 13
2018 Policy 0 53
2018 Other services to the public 7 125

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 4 174
2018 Health care practitioners 0 11
2018 Communications or public affairs 0 17
2018 Administration and operations 2 195
2018 Financial management 0 29
2018 Information management 0 13
2018 Project management 0 62
2018 None of the above 6 84

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 11
2018 Compliance, inspection and enforcement 10 62
2018 Communications or public affairs 0 17
2018 Financial management 0 29
2018 Other services to the public 4 125

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 5 174
2018 Health care practitioners 0 11
2018 Communications or public affairs 0 17
2018 Administration and operations 5 195
2018 Information management 0 13

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 174
2018 Health care practitioners 0 11
2018 Administration and operations 12 195
2018 Information technology 17 35
2018 Policy 11 53
2018 Project management 14 62
2018 Other services to the public 5 125
2018 None of the above 13 84

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 174
2018 Health care practitioners 0 11
2018 Compliance, inspection and enforcement 8 62
2018 Communications or public affairs 0 17
2018 Administration and operations 13 195
2018 Human resources 21 32
2018 Information technology 23 35
2018 Policy 16 53
2018 Project management 12 62
2018 Other services to the public 19 125
2018 None of the above 8 84

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 174
2018 Health care practitioners 0 11
2018 Compliance, inspection and enforcement 8 62
2018 Administration and operations 13 195
2018 Human resources 15 32
2018 Project management 15 62
2018 Other services to the public 15 125
2018 None of the above 10 84

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 174
2018 Compliance, inspection and enforcement 32 62
2018 Administration and operations 31 195
2018 Human resources 28 32
2018 Financial management 20 29
2018 Information technology 31 35
2018 Policy 35 53
2018 Project management 26 62
2018 Other services to the public 29 125
2018 None of the above 26 84

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 174
2018 Administration and operations 10 195
2018 Information management 0 13
2018 Policy 11 53
2018 Project management 11 62
2018 Other services to the public 10 125
2018 None of the above 6 84

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 174
2018 Compliance, inspection and enforcement 48 62
2018 Administration and operations 47 195
2018 Human resources 47 32
2018 Financial management 48 29
2018 Information management 40 13
2018 Information technology 63 35
2018 Policy 51 53
2018 Project management 51 62
2018 Other services to the public 49 125
2018 None of the above 42 84

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 11
2018 Communications or public affairs 0 17
2018 Human resources 0 32
2018 Financial management 0 29
2018 Information management 0 13
2018 Policy 0 53
2018 Other services to the public 0 125

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 50 174
2018 Compliance, inspection and enforcement 59 62
2018 Communications or public affairs 60 17
2018 Administration and operations 62 195
2018 Human resources 68 32
2018 Financial management 62 29
2018 Information management 56 13
2018 Information technology 60 35
2018 Policy 65 53
2018 Project management 61 62
2018 Other services to the public 70 125
2018 None of the above 54 84

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 174
2018 Health care practitioners 0 11
2018 Compliance, inspection and enforcement 10 62
2018 Administration and operations 6 195
2018 Financial management 0 29
2018 Information management 0 13
2018 Information technology 0 35
2018 Policy 0 53
2018 Other services to the public 8 125
2018 None of the above 7 84

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 174
2018 Compliance, inspection and enforcement 17 62
2018 Administration and operations 11 195
2018 Policy 11 53
2018 Project management 13 62
2018 Other services to the public 16 125
2018 None of the above 19 84

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 19 21 3 2 27 6 61 8 2984
2018 Health care practitioners 7 13 36 2 4 34 4 32 9 182
2018 Federal regulators 25 16 24 5 4 21 4 56 12 101
2018 Compliance, inspection and enforcement 13 17 24 4 6 31 5 47 16 697
2018 Communications or public affairs 12 12 22 5 2 39 7 46 13 243
2018 Access to information and privacy 30 14 17 3 2 24 10 67 7 111
2018 Security 27 10 21 0 7 27 9 57 11 62
2018 Science and technology 9 9 33 3 3 36 7 30 12 30
2018 Legal services 21 25 18 0 0 28 8 72 0 28
2018 Administration and operations 18 19 24 3 3 27 5 55 9 3021
2018 Human resources 20 20 17 3 2 31 5 64 9 645
2018 Financial management 17 15 22 3 4 32 8 53 10 377
2018 Procurement 21 20 16 2 2 25 13 66 7 48
2018 Real property 16 15 22 0 0 39 8 58 0 49
2018 Materiel management 7 44 24 0 0 24 0 68 0 13
2018 Information management 23 14 18 3 3 31 8 61 10 239
2018 Information technology 20 16 19 1 3 34 8 61 7 885
2018 Internal audit 18 16 26 1 5 30 5 52 9 84
2018 Evaluation 13 15 31 3 1 32 5 45 7 99
2018 Data sciences 27 9 11 5 1 37 10 68 12 154
2018 Policy 12 13 19 4 4 40 8 48 15 762
2018 Project management 16 13 21 4 4 35 7 50 14 745
2018 Other services to the public 17 15 26 4 4 26 7 48 13 1775
2018 None of the above 16 15 24 3 4 30 6 50 12 1183
2017 Client contact centre 20 18 17 3 3 31 10 63 9 3101
2017 Health care practitioners 8 20 23 5 5 31 7 47 16 148
2017 Federal regulators 22 9 24 6 3 30 7 49 14 98
2017 Compliance, inspection and enforcement 12 14 19 3 7 37 9 47 19 635
2017 Communications or public affairs 15 19 20 3 4 30 10 55 11 241
2017 Access to information and privacy 25 15 16 2 1 34 7 67 6 134
2017 Security 15 13 29 2 4 19 18 44 10 82
2017 Science and technology 25 25 16 2 5 15 12 68 10 40
2017 Legal services 13 11 27 0 0 44 5 47 0 36
2017 Administration and operations 16 17 22 3 3 31 8 54 10 3210
2017 Human resources 20 22 13 3 2 31 9 70 8 636
2017 Financial management 17 14 19 1 3 37 9 58 8 431
2017 Procurement 20 16 21 0 0 34 9 63 0 43
2017 Real property 18 23 25 6 0 23 6 57 8 52
2017 Materiel management 26 23 14 4 0 34 0 74 5 27
2017 Information management 16 21 17 2 2 32 11 64 6 240
2017 Information technology 19 16 15 2 2 38 8 65 8 925
2017 Internal audit 16 17 18 0 3 31 15 61 5 70
2017 Evaluation 17 15 15 1 2 38 12 63 7 87
2017 Data sciences 20 16 12 7 1 35 10 65 13 125
2017 Policy 13 14 17 3 2 43 9 55 9 764
2017 Project management 15 12 22 4 4 36 8 47 14 740
2017 Other services to the public 19 15 20 4 4 29 8 55 13 1903
2017 None of the above 17 17 19 3 3 33 9 58 10 1819
2014 Client contact centre 15 19 18 3 2 33 10 59 9 2933
2014 Health care practitioners 10 11 27 6 8 32 6 34 23 166
2014 Federal regulators 18 20 17 6 4 30 5 58 15 119
2014 Compliance, inspection and enforcement 10 16 22 4 3 40 6 47 13 568
2014 Communications or public affairs 12 15 13 2 2 47 9 61 9 284
2014 Access to information and privacy 17 23 18 1 1 31 9 66 4 120
2014 Security 16 16 23 6 4 32 4 49 16 95
2014 Science and technology 8 12 16 6 0 53 6 47 14 49
2014 Legal services 29 19 18 0 0 28 6 72 0 58
2014 Administration and operations 15 16 21 3 3 34 8 53 10 3460
2014 Human resources 17 17 18 3 2 36 7 60 8 668
2014 Financial management 13 11 19 2 2 42 12 51 8 450
2014 Procurement 13 10 23 3 0 46 5 46 6 39
2014 Real property 18 13 26 0 2 30 11 53 4 54
2014 Materiel management 14 21 31 0 4 24 6 49 6 29
2014 Information management 14 16 18 2 2 39 7 57 9 285
2014 Information technology 14 14 19 2 2 39 10 55 8 1157
2014 Internal audit 11 15 25 3 0 42 3 48 6 66
2014 Evaluation 8 14 24 4 2 38 9 43 11 123
2014 Other services to the public 14 15 22 4 4 33 8 49 13 2202
2014 None of the above 11 13 21 4 3 39 8 46 13 2172

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 33 16 3 2 8 1 77 6 2990
2018 Health care practitioners 19 30 30 3 4 13 1 56 9 182
2018 Federal regulators 30 31 19 5 5 10 0 68 11 99
2018 Compliance, inspection and enforcement 28 31 21 4 6 9 1 65 12 696
2018 Communications or public affairs 29 30 19 4 2 16 0 71 7 244
2018 Access to information and privacy 43 30 15 0 2 9 1 81 2 111
2018 Security 37 30 11 0 5 15 2 80 6 62
2018 Science and technology 21 36 21 7 5 10 0 64 12 30
2018 Legal services 28 53 9 0 0 5 5 90 0 28
2018 Administration and operations 31 33 19 3 3 9 1 71 7 3028
2018 Human resources 35 33 16 3 2 10 1 77 6 645
2018 Financial management 30 31 20 4 2 11 1 70 8 375
2018 Procurement 35 25 18 0 2 15 4 75 3 48
2018 Real property 35 25 22 2 0 16 0 72 2 50
2018 Materiel management 39 44 17 0 0 0 0 83 0 13
2018 Information management 38 27 16 4 3 11 2 74 8 238
2018 Information technology 35 30 17 2 2 12 2 75 5 888
2018 Internal audit 30 34 22 1 3 7 3 71 5 84
2018 Evaluation 29 24 29 4 0 14 1 61 5 99
2018 Data sciences 39 22 10 6 2 18 3 77 10 154
2018 Policy 28 30 18 3 3 17 1 70 8 761
2018 Project management 30 30 16 5 4 13 2 71 11 742
2018 Other services to the public 30 28 23 4 4 10 1 65 10 1780
2018 None of the above 31 26 21 4 4 13 1 66 9 1189
2017 Client contact centre 36 31 13 3 2 12 2 78 6 3091
2017 Health care practitioners 25 38 14 5 4 13 1 73 10 147
2017 Federal regulators 36 22 20 5 2 12 3 68 8 97
2017 Compliance, inspection and enforcement 30 28 18 5 5 13 2 67 11 634
2017 Communications or public affairs 28 35 17 3 3 12 1 74 7 242
2017 Access to information and privacy 40 26 14 3 1 15 0 79 5 134
2017 Security 29 27 26 0 4 7 8 66 4 81
2017 Science and technology 34 38 5 5 0 13 6 89 6 40
2017 Legal services 30 35 19 0 0 16 0 77 0 36
2017 Administration and operations 31 31 17 4 3 12 2 73 7 3205
2017 Human resources 35 34 13 3 2 11 2 80 5 639
2017 Financial management 31 33 16 2 2 13 2 76 5 431
2017 Procurement 33 35 14 0 0 15 3 84 0 42
2017 Real property 38 37 12 2 2 10 0 83 4 51
2017 Materiel management 43 34 7 4 0 12 0 88 4 27
2017 Information management 34 34 11 1 1 15 4 83 3 241
2017 Information technology 35 28 14 2 3 16 3 77 6 925
2017 Internal audit 39 30 13 1 3 13 1 80 5 70
2017 Evaluation 28 34 14 1 2 19 2 78 4 87
2017 Data sciences 33 28 14 6 1 16 3 74 9 125
2017 Policy 30 30 16 4 2 17 2 74 7 764
2017 Project management 29 29 18 4 4 15 1 69 10 739
2017 Other services to the public 34 28 15 4 3 14 2 73 9 1904
2017 None of the above 31 30 17 3 3 14 2 73 7 1818
2014 Client contact centre 27 34 16 3 2 16 2 75 6 2931
2014 Health care practitioners 23 26 22 8 6 13 2 57 17 167
2014 Federal regulators 28 23 22 7 3 16 0 61 13 119
2014 Compliance, inspection and enforcement 23 31 20 5 3 19 1 66 9 568
2014 Communications or public affairs 21 29 13 2 2 31 2 74 6 284
2014 Access to information and privacy 29 30 17 2 1 19 2 75 4 120
2014 Security 23 28 24 6 3 16 1 61 10 95
2014 Science and technology 20 24 24 2 6 25 0 57 11 49
2014 Legal services 35 27 19 0 0 15 3 76 0 58
2014 Administration and operations 25 31 18 3 3 18 2 70 8 3457
2014 Human resources 29 28 17 3 2 19 2 73 6 668
2014 Financial management 27 28 17 2 2 22 2 73 5 451
2014 Procurement 26 34 15 6 0 20 0 74 7 39
2014 Real property 31 18 28 0 2 20 0 63 3 54
2014 Materiel management 27 32 17 0 4 17 3 74 5 29
2014 Information management 26 28 18 3 1 22 2 71 5 285
2014 Information technology 26 25 19 3 2 23 2 68 6 1156
2014 Internal audit 21 33 19 6 0 19 3 68 8 65
2014 Evaluation 20 29 22 3 4 21 1 63 9 124
2014 Other services to the public 26 27 20 5 3 18 1 66 10 2203
2014 None of the above 23 25 20 3 3 24 3 64 9 2171
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 20 21 17 27 0 1 35 44 2988
2018 Health care practitioners 7 18 17 18 40 0 1 24 58 180
2018 Federal regulators 13 27 24 18 18 0 1 40 36 101
2018 Compliance, inspection and enforcement 13 22 22 17 25 0 1 36 42 698
2018 Communications or public affairs 22 26 17 15 19 0 0 48 35 244
2018 Access to information and privacy 21 22 26 11 19 0 1 44 30 111
2018 Security 12 29 27 3 27 0 2 41 31 62
2018 Science and technology 29 26 12 15 7 5 7 62 24 30
2018 Legal services 21 23 20 11 17 0 7 47 31 28
2018 Administration and operations 13 20 22 18 25 0 2 34 43 3028
2018 Human resources 16 20 22 16 23 1 2 37 40 645
2018 Financial management 18 20 24 13 22 1 2 39 36 373
2018 Procurement 23 25 23 25 4 0 0 48 29 48
2018 Real property 15 31 22 16 12 0 4 48 29 50
2018 Materiel management 15 34 12 31 8 0 0 49 39 13
2018 Information management 20 25 21 14 18 1 1 46 33 239
2018 Information technology 24 23 19 16 15 1 2 49 31 887
2018 Internal audit 21 24 14 13 27 0 0 45 40 83
2018 Evaluation 19 22 14 19 24 0 2 42 44 99
2018 Data sciences 28 23 18 11 18 1 1 52 30 152
2018 Policy 19 25 23 14 17 0 2 44 32 761
2018 Project management 17 22 20 17 22 0 2 40 40 741
2018 Other services to the public 14 21 21 16 26 0 1 36 42 1780
2018 None of the above 16 23 20 15 23 0 2 40 39 1188
2017 Client contact centre 17 20 19 16 26 0 2 38 43 3098
2017 Health care practitioners 14 25 13 25 23 0 1 39 48 147
2017 Federal regulators 10 23 28 14 22 1 2 34 37 98
2017 Compliance, inspection and enforcement 13 18 21 18 27 0 2 31 47 633
2017 Communications or public affairs 17 23 24 16 19 0 0 40 35 241
2017 Access to information and privacy 25 17 19 17 18 1 4 44 37 134
2017 Security 17 23 22 14 21 0 2 41 36 82
2017 Science and technology 9 20 15 29 21 0 6 31 53 40
2017 Legal services 26 28 21 8 14 0 3 55 23 36
2017 Administration and operations 16 21 19 17 25 0 2 38 43 3209
2017 Human resources 19 18 19 20 21 0 4 38 42 638
2017 Financial management 21 21 20 16 18 0 2 44 35 432
2017 Procurement 15 19 20 18 23 0 5 35 43 43
2017 Real property 30 22 13 11 20 0 4 54 32 52
2017 Materiel management 22 30 22 11 11 4 0 54 23 27
2017 Information management 20 21 22 14 20 0 2 42 35 239
2017 Information technology 26 25 19 14 14 0 2 52 29 924
2017 Internal audit 24 23 20 11 20 0 1 48 32 70
2017 Evaluation 24 26 15 14 19 0 1 51 34 87
2017 Data sciences 22 24 20 11 21 0 1 47 32 126
2017 Policy 26 24 20 12 15 0 2 51 28 759
2017 Project management 19 22 20 14 23 0 2 41 38 736
2017 Other services to the public 16 23 19 17 22 0 2 41 40 1905
2017 None of the above 19 24 19 16 20 0 2 44 37 1813

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 26 28 15 8 0 2 48 23 2989
2018 Health care practitioners 7 22 25 22 24 0 1 29 46 180
2018 Federal regulators 16 24 31 15 14 0 0 40 29 101
2018 Compliance, inspection and enforcement 11 18 28 22 21 0 0 28 43 698
2018 Communications or public affairs 17 26 28 21 8 0 0 43 29 244
2018 Access to information and privacy 22 30 27 18 2 0 1 52 20 111
2018 Security 8 21 41 15 13 0 2 30 29 59
2018 Science and technology 34 33 18 3 3 5 3 73 7 30
2018 Legal services 17 24 23 20 12 0 4 43 34 26
2018 Administration and operations 15 24 30 18 11 0 1 39 30 3021
2018 Human resources 14 24 32 17 12 0 1 38 29 643
2018 Financial management 15 27 30 16 10 0 0 43 27 373
2018 Procurement 20 25 31 20 4 0 0 45 24 48
2018 Real property 18 23 13 28 18 0 0 41 46 50
2018 Materiel management 12 25 33 22 7 0 0 37 30 13
2018 Information management 22 31 28 12 7 1 0 53 19 239
2018 Information technology 21 30 25 14 8 0 1 51 23 885
2018 Internal audit 21 27 32 10 10 0 0 48 20 82
2018 Evaluation 13 19 35 24 9 0 1 32 33 99
2018 Data sciences 20 30 34 8 5 1 2 51 14 153
2018 Policy 16 23 29 18 13 0 1 39 31 762
2018 Project management 15 24 30 19 12 0 0 39 31 734
2018 Other services to the public 18 23 27 17 14 0 1 41 31 1775
2018 None of the above 18 26 29 14 12 0 1 44 27 1189
2017 Client contact centre 22 26 25 13 10 0 3 50 24 3099
2017 Health care practitioners 11 23 32 15 16 0 3 35 32 147
2017 Federal regulators 15 22 21 25 12 1 4 39 39 98
2017 Compliance, inspection and enforcement 10 17 29 21 22 0 1 28 43 635
2017 Communications or public affairs 14 30 28 17 11 0 1 44 28 241
2017 Access to information and privacy 33 24 23 11 8 0 1 57 20 134
2017 Security 15 28 28 17 11 1 0 44 28 82
2017 Science and technology 21 31 18 16 9 0 4 54 27 40
2017 Legal services 17 16 32 19 13 0 3 34 33 36
2017 Administration and operations 15 25 29 17 13 0 1 40 31 3206
2017 Human resources 14 23 30 20 12 0 1 37 32 636
2017 Financial management 21 29 23 17 8 1 1 51 25 432
2017 Procurement 18 29 29 16 9 0 0 47 25 43
2017 Real property 22 24 24 21 9 0 0 45 30 52
2017 Materiel management 31 19 25 18 7 0 0 50 25 27
2017 Information management 25 32 26 11 5 0 1 57 17 240
2017 Information technology 24 30 28 12 6 0 1 54 18 923
2017 Internal audit 13 32 32 19 2 1 1 46 21 70
2017 Evaluation 23 28 22 17 11 0 0 51 28 87
2017 Data sciences 24 26 25 14 10 1 1 51 24 124
2017 Policy 16 28 27 16 12 0 1 45 28 761
2017 Project management 18 22 31 16 11 0 1 40 28 738
2017 Other services to the public 18 25 25 16 13 0 2 44 30 1904
2017 None of the above 18 25 25 16 14 0 2 44 31 1816

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 24 20 10 7 1 8 60 18 2972
2018 Health care practitioners 13 23 22 19 21 1 1 36 42 179
2018 Federal regulators 24 27 24 13 12 0 1 51 25 101
2018 Compliance, inspection and enforcement 14 27 26 16 16 0 1 41 32 696
2018 Communications or public affairs 19 24 28 21 9 0 0 42 29 245
2018 Access to information and privacy 34 30 20 10 3 0 3 66 13 111
2018 Security 10 29 38 8 10 2 4 41 19 61
2018 Science and technology 33 32 23 0 3 5 3 71 4 30
2018 Legal services 21 26 28 15 5 0 6 50 21 28
2018 Administration and operations 21 28 26 15 10 0 2 49 25 3005
2018 Human resources 22 26 27 17 6 0 1 49 24 645
2018 Financial management 20 28 28 16 6 1 1 49 23 372
2018 Procurement 26 23 31 14 6 0 0 49 20 48
2018 Real property 26 20 20 26 8 0 0 46 34 50
2018 Materiel management 7 55 15 15 7 0 0 62 22 13
2018 Information management 30 30 24 7 5 0 3 63 13 238
2018 Information technology 26 28 24 12 9 0 1 55 21 887
2018 Internal audit 22 39 24 5 10 0 0 61 15 83
2018 Evaluation 19 28 26 17 9 0 1 47 27 99
2018 Data sciences 28 29 26 10 4 2 2 59 14 152
2018 Policy 16 23 26 19 15 0 1 40 34 756
2018 Project management 16 26 25 17 15 0 1 42 32 736
2018 Other services to the public 26 24 20 13 10 1 5 54 25 1772
2018 None of the above 25 23 24 15 10 1 2 50 26 1179
2017 Client contact centre 31 22 19 10 7 1 11 60 19 3091
2017 Health care practitioners 16 26 24 16 16 0 2 43 33 147
2017 Federal regulators 24 29 19 12 11 1 4 56 24 98
2017 Compliance, inspection and enforcement 18 23 22 17 15 1 2 43 34 632
2017 Communications or public affairs 18 22 24 22 12 0 1 41 35 242
2017 Access to information and privacy 37 31 12 8 7 2 4 72 15 134
2017 Security 22 28 26 9 9 1 6 54 18 81
2017 Science and technology 23 18 28 9 9 2 10 47 21 40
2017 Legal services 23 22 30 17 6 0 3 46 23 35
2017 Administration and operations 20 27 24 13 11 1 3 49 25 3196
2017 Human resources 19 28 28 14 8 0 3 49 22 639
2017 Financial management 23 32 26 12 5 1 1 56 18 430
2017 Procurement 27 32 18 9 13 0 0 60 22 43
2017 Real property 28 20 35 12 6 0 0 47 17 52
2017 Materiel management 43 18 17 18 4 0 0 61 21 27
2017 Information management 33 30 19 11 4 0 3 65 15 236
2017 Information technology 28 30 20 13 7 0 2 59 21 919
2017 Internal audit 31 18 32 13 3 0 3 51 16 70
2017 Evaluation 33 24 25 9 8 0 0 57 17 87
2017 Data sciences 24 27 21 16 10 1 2 52 27 126
2017 Policy 18 28 22 17 13 0 1 47 31 763
2017 Project management 18 25 25 18 12 0 2 43 31 737
2017 Other services to the public 27 25 18 12 9 1 7 57 23 1904
2017 None of the above 23 25 21 13 12 1 4 51 27 1810

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 22 23 15 14 1 2 45 31 2975
2018 Health care practitioners 16 19 24 16 21 2 2 37 38 179
2018 Federal regulators 19 21 25 17 15 2 1 42 33 100
2018 Compliance, inspection and enforcement 15 19 23 19 21 1 1 35 41 695
2018 Communications or public affairs 21 24 24 19 12 0 0 46 31 242
2018 Access to information and privacy 28 30 18 14 6 0 3 60 22 109
2018 Security 12 13 26 24 21 2 2 26 48 61
2018 Science and technology 22 25 26 10 10 5 3 50 21 30
2018 Legal services 19 18 20 33 7 0 4 38 42 28
2018 Administration and operations 20 24 24 16 12 1 2 46 29 3018
2018 Human resources 18 26 27 17 10 1 1 45 28 644
2018 Financial management 21 27 28 11 11 1 0 49 22 371
2018 Procurement 21 23 30 21 4 0 2 44 25 48
2018 Real property 20 21 20 13 26 0 0 41 39 50
2018 Materiel management 22 26 28 0 24 0 0 48 24 12
2018 Information management 28 24 22 13 10 1 2 54 23 239
2018 Information technology 21 29 22 17 9 1 2 51 26 885
2018 Internal audit 30 20 28 6 15 1 0 50 21 82
2018 Evaluation 19 22 27 17 10 3 2 43 29 98
2018 Data sciences 25 27 22 15 8 1 1 54 24 150
2018 Policy 20 23 22 20 13 1 1 44 33 760
2018 Project management 17 23 27 17 15 1 1 41 32 733
2018 Other services to the public 20 21 22 19 14 2 2 42 34 1773
2018 None of the above 23 21 23 16 12 1 3 46 30 1184
2017 Client contact centre 23 22 21 15 14 1 3 47 31 3098
2017 Health care practitioners 17 22 20 14 18 4 4 43 35 148
2017 Federal regulators 21 22 19 15 17 1 6 46 34 98
2017 Compliance, inspection and enforcement 18 20 21 17 19 2 2 39 39 633
2017 Communications or public affairs 24 23 25 13 13 0 1 47 27 242
2017 Access to information and privacy 31 20 22 9 12 3 4 55 22 134
2017 Security 13 29 27 12 17 1 1 42 30 82
2017 Science and technology 30 21 14 14 11 0 11 56 28 40
2017 Legal services 25 9 27 22 11 0 6 37 34 36
2017 Administration and operations 20 24 24 15 13 2 3 46 30 3207
2017 Human resources 20 24 25 16 11 1 3 46 29 639
2017 Financial management 24 28 22 16 5 1 3 55 22 431
2017 Procurement 21 23 36 5 9 2 5 46 15 43
2017 Real property 24 16 26 25 9 0 0 40 34 52
2017 Materiel management 20 25 25 15 15 0 0 45 30 27
2017 Information management 27 29 22 11 10 0 1 57 21 241
2017 Information technology 24 28 23 14 9 1 2 53 23 922
2017 Internal audit 24 25 25 15 4 3 3 52 21 70
2017 Evaluation 28 21 25 12 11 1 1 50 24 87
2017 Data sciences 26 29 21 14 10 1 1 55 24 126
2017 Policy 22 25 22 16 13 1 2 48 30 762
2017 Project management 21 22 24 17 13 1 1 44 31 739
2017 Other services to the public 22 23 20 15 13 2 4 49 30 1905
2017 None of the above 23 23 20 15 14 2 3 48 31 1809

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 21 8 2 2 1 10 86 5 2971
2018 Health care practitioners 54 16 7 2 1 0 19 88 4 181
2018 Federal regulators 56 17 16 3 1 2 5 78 4 99
2018 Compliance, inspection and enforcement 53 20 9 4 2 0 11 83 7 695
2018 Communications or public affairs 40 26 19 6 4 0 5 69 11 243
2018 Access to information and privacy 55 20 7 5 1 0 14 86 6 111
2018 Security 45 17 21 2 5 2 9 69 7 61
2018 Science and technology 61 25 3 0 0 0 10 96 0 29
2018 Legal services 52 15 8 11 4 0 11 74 16 27
2018 Administration and operations 50 23 12 5 3 0 7 79 8 3014
2018 Human resources 46 23 12 6 4 1 8 75 11 645
2018 Financial management 44 28 13 4 4 1 6 76 9 374
2018 Procurement 58 19 9 2 0 0 13 88 2 47
2018 Real property 47 21 18 8 4 0 2 69 12 50
2018 Materiel management 61 24 7 7 0 0 0 85 7 13
2018 Information management 63 18 6 3 1 1 7 89 5 238
2018 Information technology 50 24 10 5 3 1 8 81 8 889
2018 Internal audit 58 24 9 1 2 0 6 87 4 82
2018 Evaluation 46 31 9 2 3 0 8 84 6 98
2018 Data sciences 50 22 16 3 3 1 6 76 7 153
2018 Policy 35 25 20 10 6 1 3 63 17 762
2018 Project management 43 22 16 8 4 1 6 70 13 737
2018 Other services to the public 54 19 9 4 3 1 10 82 8 1770
2018 None of the above 54 18 11 4 3 1 9 80 8 1189
2017 Client contact centre 51 19 8 3 2 1 16 84 6 3096
2017 Health care practitioners 56 17 5 1 3 0 19 90 4 148
2017 Federal regulators 44 19 16 7 2 1 12 72 10 98
2017 Compliance, inspection and enforcement 50 19 11 3 3 2 13 81 7 633
2017 Communications or public affairs 37 27 18 11 4 0 3 66 15 242
2017 Access to information and privacy 60 11 8 1 2 2 15 86 4 133
2017 Security 44 24 13 2 2 1 13 79 6 82
2017 Science and technology 42 9 28 5 2 0 14 60 8 40
2017 Legal services 43 14 17 14 6 0 6 61 21 34
2017 Administration and operations 46 22 12 4 4 1 11 77 9 3204
2017 Human resources 41 26 13 7 3 1 10 74 11 638
2017 Financial management 45 26 11 6 2 0 10 79 9 432
2017 Procurement 60 13 4 0 0 2 20 94 0 43
2017 Real property 41 30 12 6 4 0 8 77 10 51
2017 Materiel management 46 26 14 4 0 4 7 80 4 27
2017 Information management 54 19 8 3 3 1 12 84 7 238
2017 Information technology 52 22 11 3 2 1 10 82 5 921
2017 Internal audit 50 27 7 4 0 0 11 87 5 70
2017 Evaluation 50 20 13 3 3 0 10 78 7 87
2017 Data sciences 42 28 14 6 4 1 6 74 11 126
2017 Policy 38 28 14 8 6 1 5 70 15 763
2017 Project management 42 23 17 6 4 0 8 71 11 736
2017 Other services to the public 52 19 9 4 2 1 13 83 7 1902
2017 None of the above 50 18 10 4 3 1 13 80 9 1808

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 27 22 10 9 0 2 58 19 2989
2018 Health care practitioners 27 25 22 11 12 0 3 54 24 181
2018 Federal regulators 32 26 16 11 15 0 1 59 26 101
2018 Compliance, inspection and enforcement 28 28 22 11 9 0 1 57 21 697
2018 Communications or public affairs 25 27 24 13 11 0 0 53 23 245
2018 Access to information and privacy 35 28 18 10 7 0 2 64 17 109
2018 Security 31 19 24 11 9 0 5 52 22 62
2018 Science and technology 53 34 7 3 0 0 3 90 3 30
2018 Legal services 29 18 25 11 14 0 4 49 25 28
2018 Administration and operations 28 28 22 11 10 0 1 57 21 3016
2018 Human resources 31 25 22 11 9 0 1 57 20 644
2018 Financial management 31 25 23 12 8 0 1 56 20 375
2018 Procurement 46 21 20 4 6 0 2 69 10 48
2018 Real property 39 25 16 8 12 0 0 64 20 50
2018 Materiel management 40 38 0 7 15 0 0 78 22 13
2018 Information management 38 24 18 11 6 0 1 64 18 240
2018 Information technology 37 28 18 8 6 0 1 67 14 889
2018 Internal audit 26 33 21 10 10 0 0 59 20 83
2018 Evaluation 30 29 24 9 6 0 3 60 15 97
2018 Data sciences 37 23 24 8 7 0 1 60 15 153
2018 Policy 23 25 26 14 11 0 1 49 25 760
2018 Project management 25 24 24 13 13 0 0 49 26 740
2018 Other services to the public 27 24 24 13 10 0 1 52 24 1780
2018 None of the above 31 26 22 10 10 0 1 58 20 1186
2017 Client contact centre 28 29 23 11 8 0 1 58 19 3090
2017 Health care practitioners 28 37 19 12 4 0 0 65 16 148
2017 Federal regulators 25 27 27 10 9 1 1 53 20 98
2017 Compliance, inspection and enforcement 28 30 20 11 9 0 1 59 20 633
2017 Communications or public affairs 26 27 24 15 8 0 0 53 23 242
2017 Access to information and privacy 37 29 17 7 4 2 3 70 12 135
2017 Security 25 39 17 10 8 0 1 65 18 82
2017 Science and technology 39 14 21 19 4 0 4 54 24 40
2017 Legal services 33 21 22 13 11 0 0 54 24 36
2017 Administration and operations 27 29 23 12 8 0 1 57 20 3207
2017 Human resources 29 29 21 12 8 0 1 58 20 635
2017 Financial management 28 32 21 12 6 0 1 60 18 428
2017 Procurement 36 34 16 12 2 0 0 70 14 43
2017 Real property 37 38 18 6 0 2 0 76 6 52
2017 Materiel management 42 37 11 10 0 0 0 78 10 27
2017 Information management 34 30 18 10 6 0 1 65 17 239
2017 Information technology 37 32 17 7 5 0 1 70 13 916
2017 Internal audit 31 30 23 10 4 0 3 62 15 70
2017 Evaluation 22 36 22 13 6 0 1 58 19 87
2017 Data sciences 26 28 28 12 4 1 1 55 17 125
2017 Policy 26 27 22 14 11 0 0 53 25 758
2017 Project management 26 26 23 14 11 0 0 51 26 735
2017 Other services to the public 26 30 23 11 9 0 1 56 21 1901
2017 None of the above 31 27 21 12 8 0 1 58 20 1814

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 30 25 10 6 1 3 58 16 2976
2018 Health care practitioners 17 27 24 16 15 0 1 44 32 181
2018 Federal regulators 32 33 23 7 4 0 2 66 11 101
2018 Compliance, inspection and enforcement 21 31 24 15 8 1 1 53 23 695
2018 Communications or public affairs 26 38 21 9 5 0 1 64 15 241
2018 Access to information and privacy 31 33 22 2 4 3 4 70 6 111
2018 Security 29 30 25 11 2 2 2 61 13 62
2018 Science and technology 28 35 19 10 0 5 3 69 11 29
2018 Legal services 21 49 26 4 0 0 0 70 4 25
2018 Administration and operations 23 33 25 10 6 0 2 58 16 3013
2018 Human resources 25 34 25 9 4 1 2 60 14 639
2018 Financial management 28 33 23 10 4 1 2 63 14 375
2018 Procurement 20 43 24 7 2 2 2 66 9 47
2018 Real property 28 30 26 14 2 0 0 57 16 49
2018 Materiel management 20 41 15 17 7 0 0 61 24 13
2018 Information management 25 34 22 11 6 0 3 60 17 240
2018 Information technology 25 35 24 9 4 1 1 62 14 884
2018 Internal audit 34 24 24 6 12 0 0 58 18 84
2018 Evaluation 21 32 26 15 4 0 2 54 19 98
2018 Data sciences 38 25 21 10 5 0 1 64 15 153
2018 Policy 21 33 29 10 5 1 1 55 16 761
2018 Project management 21 34 24 12 8 0 1 55 20 740
2018 Other services to the public 24 29 26 10 8 2 2 55 18 1773
2018 None of the above 25 31 23 10 7 1 3 58 17 1188
2017 Client contact centre 28 28 23 11 5 1 4 59 17 3088
2017 Health care practitioners 21 25 25 19 8 1 1 47 27 148
2017 Federal regulators 33 25 24 9 8 1 0 59 17 98
2017 Compliance, inspection and enforcement 23 29 20 13 10 1 3 54 25 630
2017 Communications or public affairs 23 32 22 14 8 0 1 56 22 242
2017 Access to information and privacy 36 33 16 5 3 2 5 75 9 133
2017 Security 31 34 17 14 4 0 0 65 18 82
2017 Science and technology 40 21 18 12 2 0 7 65 15 40
2017 Legal services 30 37 25 6 3 0 0 67 9 36
2017 Administration and operations 26 32 23 10 7 1 2 59 17 3203
2017 Human resources 26 36 20 9 5 1 2 65 15 637
2017 Financial management 28 34 21 11 3 0 2 63 15 429
2017 Procurement 27 48 11 7 7 0 0 75 14 43
2017 Real property 39 28 20 13 0 0 0 67 13 52
2017 Materiel management 38 37 14 4 8 0 0 75 11 27
2017 Information management 30 33 22 9 4 0 2 64 13 240
2017 Information technology 31 34 20 8 4 1 1 67 12 918
2017 Internal audit 29 28 26 10 4 3 0 59 15 70
2017 Evaluation 29 38 14 11 6 0 2 68 18 87
2017 Data sciences 26 39 21 11 4 0 0 65 15 125
2017 Policy 26 32 23 11 6 1 1 59 17 760
2017 Project management 26 30 20 15 8 0 1 56 23 733
2017 Other services to the public 27 31 19 12 7 2 2 60 20 1902
2017 None of the above 28 29 21 12 6 1 3 59 19 1814

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 31 21 9 6 1 3 62 16 2977
2018 Health care practitioners 13 28 22 14 19 1 2 43 34 181
2018 Federal regulators 28 28 24 15 5 0 0 56 19 101
2018 Compliance, inspection and enforcement 16 26 26 19 10 0 1 44 30 698
2018 Communications or public affairs 22 36 22 12 7 0 0 58 19 239
2018 Access to information and privacy 33 33 22 6 2 0 5 69 8 111
2018 Security 22 30 23 17 5 3 0 54 23 62
2018 Science and technology 21 31 27 10 3 5 3 56 15 30
2018 Legal services 32 30 27 8 4 0 0 61 12 26
2018 Administration and operations 21 31 25 14 7 0 1 52 22 3012
2018 Human resources 21 31 30 11 5 0 2 53 17 641
2018 Financial management 21 33 23 13 8 1 2 55 21 376
2018 Procurement 24 34 22 15 2 0 5 60 17 47
2018 Real property 22 36 16 22 4 0 0 57 26 49
2018 Materiel management 34 12 7 39 7 0 0 46 47 13
2018 Information management 26 27 27 13 6 0 2 53 19 239
2018 Information technology 21 34 24 15 5 0 1 56 20 884
2018 Internal audit 25 34 21 12 8 0 0 59 21 84
2018 Evaluation 19 36 24 10 9 1 1 56 19 97
2018 Data sciences 29 33 21 10 5 1 1 63 16 153
2018 Policy 15 34 29 15 6 1 1 50 21 763
2018 Project management 15 28 28 16 12 0 1 44 28 742
2018 Other services to the public 23 29 24 14 9 1 2 53 23 1776
2018 None of the above 22 28 24 13 9 1 2 52 23 1188
2017 Client contact centre 31 29 20 10 5 1 4 63 16 3090
2017 Health care practitioners 20 28 25 18 7 1 2 49 26 148
2017 Federal regulators 24 25 24 15 10 1 1 49 26 98
2017 Compliance, inspection and enforcement 18 26 22 17 13 1 4 46 31 630
2017 Communications or public affairs 18 29 30 12 9 0 1 48 21 241
2017 Access to information and privacy 31 32 18 6 4 2 6 69 11 134
2017 Security 26 26 20 17 7 1 2 54 25 82
2017 Science and technology 26 20 35 14 2 0 4 47 17 40
2017 Legal services 37 22 27 6 6 0 3 61 12 36
2017 Administration and operations 21 30 24 14 8 1 2 52 22 3199
2017 Human resources 19 33 28 12 6 0 2 53 19 636
2017 Financial management 27 37 20 10 4 1 1 65 14 426
2017 Procurement 28 32 20 14 7 0 0 59 21 43
2017 Real property 24 29 29 19 0 0 0 53 19 52
2017 Materiel management 39 22 18 15 7 0 0 61 22 27
2017 Information management 25 31 23 12 7 0 1 57 20 241
2017 Information technology 21 34 23 15 5 1 1 56 21 917
2017 Internal audit 24 31 26 10 6 1 3 57 16 70
2017 Evaluation 31 36 19 8 6 0 1 67 14 87
2017 Data sciences 24 33 20 17 5 1 1 58 22 125
2017 Policy 18 33 28 12 6 1 1 52 19 760
2017 Project management 16 28 24 17 13 0 1 45 31 734
2017 Other services to the public 26 30 22 10 8 1 3 59 18 1900
2017 None of the above 22 30 21 13 9 1 3 54 23 1813

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 31 18 7 4 0 3 69 12 2973
2018 Health care practitioners 28 25 21 14 10 1 1 54 25 182
2018 Federal regulators 34 27 20 13 4 0 3 62 17 100
2018 Compliance, inspection and enforcement 26 28 24 13 8 0 1 55 21 697
2018 Communications or public affairs 21 35 22 13 8 0 0 57 21 242
2018 Access to information and privacy 34 38 15 6 4 2 2 74 10 111
2018 Security 27 21 42 7 2 0 2 49 8 61
2018 Science and technology 21 38 20 15 3 0 3 61 19 30
2018 Legal services 15 55 23 6 0 0 0 70 6 26
2018 Administration and operations 26 32 23 11 6 0 1 59 18 3015
2018 Human resources 24 32 24 12 6 0 1 57 18 640
2018 Financial management 24 32 23 14 5 0 1 57 20 374
2018 Procurement 24 31 19 19 4 0 2 56 24 47
2018 Real property 25 29 24 12 10 0 0 54 22 50
2018 Materiel management 25 29 0 32 15 0 0 53 47 13
2018 Information management 27 30 21 12 8 0 1 58 20 239
2018 Information technology 22 34 23 14 5 0 1 57 20 884
2018 Internal audit 37 25 18 8 11 0 1 63 19 84
2018 Evaluation 20 35 27 8 8 0 1 56 17 98
2018 Data sciences 28 28 22 12 10 0 1 57 21 153
2018 Policy 19 32 28 11 10 1 1 51 21 758
2018 Project management 18 24 27 18 12 0 1 42 30 741
2018 Other services to the public 30 30 20 10 6 1 2 62 17 1770
2018 None of the above 27 28 22 11 8 1 2 57 20 1189
2017 Client contact centre 37 30 16 8 4 1 4 71 13 3088
2017 Health care practitioners 27 34 20 12 6 0 1 62 18 148
2017 Federal regulators 28 30 19 12 9 0 2 60 21 98
2017 Compliance, inspection and enforcement 27 29 18 12 10 1 2 58 23 633
2017 Communications or public affairs 26 26 26 11 10 0 0 53 21 242
2017 Access to information and privacy 44 23 15 5 5 1 6 73 11 134
2017 Security 30 23 28 11 7 0 1 53 18 81
2017 Science and technology 23 21 27 16 5 0 7 48 23 40
2017 Legal services 39 29 19 8 6 0 0 67 14 36
2017 Administration and operations 28 30 21 11 6 1 3 60 18 3201
2017 Human resources 26 35 19 12 6 0 2 62 19 637
2017 Financial management 25 34 21 12 6 1 1 60 18 429
2017 Procurement 27 38 16 12 7 0 0 65 19 42
2017 Real property 22 33 23 20 0 2 0 56 21 52
2017 Materiel management 39 22 25 7 8 0 0 61 15 27
2017 Information management 28 35 21 10 4 0 2 64 15 240
2017 Information technology 26 34 23 11 5 0 1 60 17 917
2017 Internal audit 33 28 24 9 6 0 0 62 14 70
2017 Evaluation 41 28 16 10 4 0 2 70 14 87
2017 Data sciences 25 26 24 19 6 0 1 51 25 125
2017 Policy 19 34 25 13 8 0 1 54 21 760
2017 Project management 21 26 23 16 12 0 1 48 28 735
2017 Other services to the public 34 31 16 9 5 1 3 68 15 1899
2017 None of the above 30 29 18 12 7 1 3 61 20 1813

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 29 26 14 9 0 1 50 23 2962
2018 Health care practitioners 20 29 23 16 12 0 0 50 28 178
2018 Federal regulators 27 27 24 11 11 0 0 54 21 101
2018 Compliance, inspection and enforcement 18 24 25 19 13 0 0 43 32 695
2018 Communications or public affairs 28 35 22 10 5 0 0 62 15 241
2018 Access to information and privacy 30 35 15 14 5 0 1 66 19 111
2018 Security 20 32 22 18 6 2 0 53 24 62
2018 Science and technology 28 24 20 17 3 5 3 57 22 30
2018 Legal services 17 39 15 17 8 0 4 58 26 25
2018 Administration and operations 22 30 24 14 9 0 1 52 24 3002
2018 Human resources 23 29 28 11 7 0 1 53 19 635
2018 Financial management 22 30 29 14 4 1 1 53 18 372
2018 Procurement 28 26 15 23 6 0 2 55 30 47
2018 Real property 28 20 22 20 10 0 0 48 30 50
2018 Materiel management 17 12 24 39 7 0 0 29 47 13
2018 Information management 32 32 19 9 6 0 1 65 16 239
2018 Information technology 27 32 20 13 6 0 1 61 19 881
2018 Internal audit 25 37 25 5 8 0 0 62 13 83
2018 Evaluation 19 33 25 16 6 0 1 52 23 98
2018 Data sciences 37 29 26 5 1 1 1 67 7 152
2018 Policy 27 35 21 12 4 1 1 62 17 757
2018 Project management 22 30 25 13 10 0 1 52 23 742
2018 Other services to the public 20 27 26 14 11 1 1 48 25 1768
2018 None of the above 26 26 25 12 10 0 1 52 23 1186
2017 Client contact centre 21 31 24 13 9 0 1 53 22 3080
2017 Health care practitioners 29 22 24 15 5 2 4 54 21 148
2017 Federal regulators 15 28 31 12 12 0 2 44 25 98
2017 Compliance, inspection and enforcement 18 26 26 15 14 1 1 45 29 633
2017 Communications or public affairs 28 34 22 9 5 1 2 63 14 242
2017 Access to information and privacy 39 25 17 6 3 3 7 71 10 134
2017 Security 22 31 30 11 5 1 0 54 16 82
2017 Science and technology 23 28 16 21 5 0 7 55 28 40
2017 Legal services 29 32 22 14 3 0 0 61 17 35
2017 Administration and operations 23 29 22 14 10 1 2 53 24 3196
2017 Human resources 19 33 25 13 9 0 1 53 22 634
2017 Financial management 25 37 22 10 3 1 2 64 14 428
2017 Procurement 17 26 26 25 7 0 0 42 32 43
2017 Real property 26 33 21 14 6 0 2 59 19 52
2017 Materiel management 42 23 14 11 11 0 0 65 21 27
2017 Information management 32 30 18 10 8 1 1 64 18 239
2017 Information technology 29 32 21 11 5 0 1 62 17 915
2017 Internal audit 25 27 26 14 7 0 1 52 21 70
2017 Evaluation 33 31 23 9 2 0 1 65 12 87
2017 Data sciences 30 39 18 7 4 1 0 70 12 125
2017 Policy 30 31 21 12 4 1 2 63 16 757
2017 Project management 24 30 21 14 9 1 1 55 24 734
2017 Other services to the public 24 28 23 12 11 1 1 53 23 1897
2017 None of the above 24 29 22 13 9 1 2 54 23 1813

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 23 14 6 4 0 4 75 11 2963
2018 Health care practitioners 26 28 22 6 15 0 2 56 22 182
2018 Federal regulators 40 26 18 8 8 0 1 66 16 100
2018 Compliance, inspection and enforcement 44 23 14 9 6 0 2 70 16 695
2018 Communications or public affairs 44 24 20 5 6 0 1 68 12 241
2018 Access to information and privacy 59 24 10 1 2 0 4 86 3 111
2018 Security 56 14 16 6 3 0 4 73 10 61
2018 Science and technology 66 16 5 10 0 0 3 85 10 30
2018 Legal services 39 29 21 0 0 4 8 77 0 26
2018 Administration and operations 46 26 14 7 5 0 3 73 12 3008
2018 Human resources 49 25 14 5 5 0 2 76 9 638
2018 Financial management 51 19 16 7 5 1 2 72 12 374
2018 Procurement 44 27 18 4 2 0 5 74 7 45
2018 Real property 57 27 8 6 2 0 0 84 8 50
2018 Materiel management 46 39 0 15 0 0 0 85 15 13
2018 Information management 49 25 14 7 3 0 2 76 10 240
2018 Information technology 53 21 12 6 4 0 3 77 11 879
2018 Internal audit 50 26 10 3 6 0 6 80 9 84
2018 Evaluation 30 38 19 8 2 0 3 71 10 97
2018 Data sciences 55 18 13 7 3 0 4 75 11 153
2018 Policy 42 26 18 7 6 0 1 69 12 754
2018 Project management 45 25 14 7 8 0 2 71 15 739
2018 Other services to the public 44 24 14 8 6 0 4 71 14 1766
2018 None of the above 47 22 14 7 7 0 3 71 14 1179
2017 Client contact centre 48 25 15 6 4 0 2 75 10 3092
2017 Health care practitioners 25 28 27 10 9 0 1 54 20 148
2017 Federal regulators 45 28 13 8 6 0 0 73 14 98
2017 Compliance, inspection and enforcement 43 23 14 9 7 0 4 69 16 632
2017 Communications or public affairs 50 20 17 6 5 0 0 71 12 242
2017 Access to information and privacy 60 22 10 2 3 2 2 85 5 134
2017 Security 52 16 19 5 6 0 2 69 11 82
2017 Science and technology 51 19 16 2 2 0 10 77 5 40
2017 Legal services 51 29 9 3 8 0 0 80 11 36
2017 Administration and operations 47 25 14 6 4 0 2 74 11 3208
2017 Human resources 51 24 14 6 3 0 2 76 9 636
2017 Financial management 49 24 12 7 6 0 2 75 13 431
2017 Procurement 61 16 14 5 0 0 4 81 5 43
2017 Real property 58 26 10 6 0 0 0 84 6 52
2017 Materiel management 49 37 8 7 0 0 0 85 7 27
2017 Information management 51 28 11 7 2 0 1 80 9 240
2017 Information technology 57 21 11 5 4 0 2 79 10 921
2017 Internal audit 52 23 13 8 3 0 1 76 11 70
2017 Evaluation 44 23 16 10 7 0 0 67 17 87
2017 Data sciences 49 29 12 6 3 1 1 79 9 126
2017 Policy 45 25 15 10 4 0 1 71 14 763
2017 Project management 46 20 15 8 8 0 2 68 17 736
2017 Other services to the public 46 25 14 7 5 0 3 74 12 1899
2017 None of the above 49 23 14 7 5 0 3 74 12 1815

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 63 16 8 3 3 1 6 85 6 2971
2018 Health care practitioners 52 20 10 5 6 0 7 77 12 181
2018 Federal regulators 56 21 10 3 6 1 4 80 9 101
2018 Compliance, inspection and enforcement 64 15 6 4 4 1 6 84 9 698
2018 Communications or public affairs 66 17 6 3 2 1 4 87 6 241
2018 Access to information and privacy 63 20 4 3 2 1 8 90 5 111
2018 Security 67 12 10 3 2 2 5 84 5 61
2018 Science and technology 70 13 10 0 3 0 3 86 3 30
2018 Legal services 59 16 0 0 5 8 12 93 7 25
2018 Administration and operations 61 18 8 3 3 1 6 85 7 3008
2018 Human resources 66 16 6 2 3 1 6 88 6 641
2018 Financial management 65 12 11 4 2 0 7 83 6 370
2018 Procurement 67 18 9 2 0 0 4 89 2 47
2018 Real property 71 13 2 6 2 0 6 89 9 49
2018 Materiel management 92 0 8 0 0 0 0 92 0 12
2018 Information management 68 14 8 3 2 0 5 86 6 239
2018 Information technology 64 17 6 3 3 1 6 87 7 882
2018 Internal audit 59 20 10 3 2 0 7 84 5 84
2018 Evaluation 58 24 8 3 1 1 5 87 5 98
2018 Data sciences 74 10 7 1 3 1 4 88 4 153
2018 Policy 65 16 7 3 2 1 6 87 5 760
2018 Project management 61 16 8 3 5 0 6 82 9 737
2018 Other services to the public 60 17 9 4 4 1 6 82 8 1768
2018 None of the above 63 14 8 4 5 1 6 82 9 1186

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 69 13 6 4 3 1 5 86 7 2974
2018 Health care practitioners 61 18 7 5 2 0 8 85 8 180
2018 Federal regulators 66 12 13 4 4 0 1 80 8 101
2018 Compliance, inspection and enforcement 65 14 6 4 5 1 5 83 10 700
2018 Communications or public affairs 73 11 7 3 3 1 2 87 6 242
2018 Access to information and privacy 68 15 7 2 2 1 5 88 5 111
2018 Security 69 8 13 0 5 0 5 81 6 62
2018 Science and technology 71 12 7 3 3 0 3 86 7 29
2018 Legal services 61 12 8 0 5 2 12 85 6 26
2018 Administration and operations 67 14 6 4 4 1 4 85 8 3009
2018 Human resources 74 10 6 2 3 1 5 89 5 635
2018 Financial management 66 13 8 4 4 1 4 84 8 372
2018 Procurement 76 8 4 7 2 0 2 87 9 46
2018 Real property 75 11 2 0 4 2 6 94 4 50
2018 Materiel management 71 7 12 0 0 9 0 87 0 13
2018 Information management 67 11 7 6 4 1 5 82 11 240
2018 Information technology 74 10 4 2 3 2 5 90 5 880
2018 Internal audit 67 12 6 3 6 0 6 84 10 84
2018 Evaluation 65 10 10 5 1 1 9 83 6 98
2018 Data sciences 74 9 6 5 1 1 3 87 7 152
2018 Policy 70 13 8 2 3 1 3 86 6 760
2018 Project management 66 14 6 3 4 1 6 86 8 740
2018 Other services to the public 65 14 6 4 5 1 5 85 9 1765
2018 None of the above 65 13 6 4 5 1 6 83 10 1186
2017 Client contact centre 70 13 5 3 3 1 5 87 7 3095
2017 Health care practitioners 64 19 6 4 1 1 5 88 5 148
2017 Federal regulators 68 16 5 4 6 0 1 85 10 97
2017 Compliance, inspection and enforcement 63 15 6 5 5 1 5 83 11 632
2017 Communications or public affairs 67 16 7 4 3 1 1 86 7 242
2017 Access to information and privacy 69 14 5 2 3 1 6 89 6 133
2017 Security 71 13 4 3 5 0 5 88 8 82
2017 Science and technology 67 2 7 9 7 0 7 75 18 40
2017 Legal services 67 16 11 3 0 0 3 86 3 36
2017 Administration and operations 67 14 6 4 4 1 4 86 8 3209
2017 Human resources 73 10 5 3 2 0 5 88 6 638
2017 Financial management 71 12 5 3 4 1 4 87 7 432
2017 Procurement 75 12 4 5 0 0 4 91 5 43
2017 Real property 71 14 6 2 0 2 6 92 2 51
2017 Materiel management 89 11 0 0 0 0 0 100 0 27
2017 Information management 69 13 6 3 4 2 4 87 7 240
2017 Information technology 78 9 4 2 2 1 4 91 5 923
2017 Internal audit 75 11 3 3 4 0 4 90 7 69
2017 Evaluation 75 6 8 2 4 1 4 85 7 87
2017 Data sciences 74 10 5 4 4 0 3 86 8 126
2017 Policy 74 11 6 4 2 0 3 88 7 762
2017 Project management 66 13 6 4 5 0 6 84 10 739
2017 Other services to the public 67 13 6 4 3 1 4 85 8 1902
2017 None of the above 69 13 5 4 3 1 5 87 7 1815

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 58 24 9 4 2 0 2 84 6 2979
2018 Health care practitioners 49 32 13 2 3 0 1 81 5 180
2018 Federal regulators 61 30 8 0 1 0 0 91 1 101
2018 Compliance, inspection and enforcement 56 23 13 4 2 0 2 81 7 699
2018 Communications or public affairs 55 26 10 6 2 0 1 82 8 243
2018 Access to information and privacy 52 26 18 1 1 0 2 80 2 111
2018 Security 53 24 14 2 5 0 2 79 7 62
2018 Science and technology 58 19 13 3 3 0 3 79 7 30
2018 Legal services 56 23 15 0 0 0 5 84 0 27
2018 Administration and operations 52 26 12 4 3 0 2 80 8 3018
2018 Human resources 58 23 10 4 3 0 2 83 7 644
2018 Financial management 50 29 11 6 3 0 3 80 9 374
2018 Procurement 52 27 12 2 5 0 2 81 7 47
2018 Real property 53 31 12 4 0 0 0 84 4 50
2018 Materiel management 30 31 24 15 0 0 0 61 15 13
2018 Information management 51 27 14 5 1 0 2 80 6 235
2018 Information technology 62 22 8 3 2 0 3 87 5 887
2018 Internal audit 55 23 7 7 6 0 1 79 14 84
2018 Evaluation 57 21 11 7 1 0 3 80 8 97
2018 Data sciences 62 23 10 2 3 0 1 86 4 153
2018 Policy 58 25 10 3 2 0 1 85 5 757
2018 Project management 57 25 10 4 2 0 3 84 6 741
2018 Other services to the public 55 24 11 4 3 0 2 81 8 1773
2018 None of the above 56 24 10 3 4 1 2 82 7 1190
2017 Client contact centre 58 23 9 3 3 0 4 85 6 3096
2017 Health care practitioners 53 33 9 1 3 1 0 87 4 148
2017 Federal regulators 66 25 3 3 2 0 1 92 5 98
2017 Compliance, inspection and enforcement 54 24 9 4 4 0 4 82 9 632
2017 Communications or public affairs 55 25 13 5 1 0 1 81 7 242
2017 Access to information and privacy 55 27 9 1 3 1 4 86 5 134
2017 Security 48 26 11 8 5 1 0 76 13 82
2017 Science and technology 58 14 11 7 2 0 7 78 10 40
2017 Legal services 50 26 19 3 0 0 3 78 3 36
2017 Administration and operations 54 27 10 4 3 0 3 83 7 3201
2017 Human resources 61 22 8 3 1 0 4 87 5 637
2017 Financial management 55 26 9 3 4 0 3 84 7 431
2017 Procurement 58 23 5 4 5 0 4 85 10 43
2017 Real property 52 23 11 8 2 2 2 79 10 52
2017 Materiel management 45 33 14 4 4 0 0 79 7 27
2017 Information management 55 29 8 2 2 1 3 87 4 240
2017 Information technology 63 21 8 3 2 0 2 87 5 921
2017 Internal audit 54 33 7 0 3 0 3 90 3 70
2017 Evaluation 67 19 8 2 1 0 2 88 3 87
2017 Data sciences 58 24 7 5 3 0 2 84 8 124
2017 Policy 60 28 6 3 1 0 2 89 5 763
2017 Project management 57 25 9 3 3 0 3 85 6 739
2017 Other services to the public 56 25 9 4 3 1 3 84 7 1903
2017 None of the above 56 25 9 4 2 1 3 84 7 1812

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 61 18 9 5 4 0 2 81 9 2966
2018 Health care practitioners 55 24 10 6 6 0 0 78 12 180
2018 Federal regulators 60 21 6 7 6 0 0 81 12 101
2018 Compliance, inspection and enforcement 56 19 11 7 6 0 1 76 13 696
2018 Communications or public affairs 52 22 14 9 3 0 1 74 12 243
2018 Access to information and privacy 59 23 8 6 2 1 2 84 8 111
2018 Security 54 16 19 2 6 2 2 72 9 62
2018 Science and technology 69 5 10 3 10 0 3 76 14 30
2018 Legal services 42 27 22 5 5 0 0 68 10 27
2018 Administration and operations 57 20 11 6 5 0 2 78 11 3005
2018 Human resources 59 16 10 5 6 1 2 78 12 644
2018 Financial management 56 19 10 6 6 0 2 78 12 377
2018 Procurement 57 18 8 10 7 0 0 75 16 48
2018 Real property 62 24 6 2 4 2 0 88 6 50
2018 Materiel management 46 23 9 15 7 0 0 69 22 13
2018 Information management 52 22 12 7 5 1 1 76 12 235
2018 Information technology 62 20 8 5 3 0 2 84 8 884
2018 Internal audit 53 20 11 6 11 0 0 73 16 84
2018 Evaluation 55 20 7 13 4 0 2 76 17 97
2018 Data sciences 66 14 10 8 1 0 1 81 9 153
2018 Policy 54 22 12 6 5 0 1 77 11 758
2018 Project management 53 21 12 6 5 0 2 76 12 741
2018 Other services to the public 52 22 11 6 6 1 2 77 12 1770
2018 None of the above 56 17 11 7 7 1 2 75 14 1183
2017 Client contact centre 63 17 7 5 4 0 4 84 9 3095
2017 Health care practitioners 64 20 7 5 1 1 2 86 6 145
2017 Federal regulators 60 20 9 5 6 0 0 80 11 98
2017 Compliance, inspection and enforcement 55 18 9 6 8 1 3 77 14 633
2017 Communications or public affairs 53 22 10 7 5 0 1 77 12 242
2017 Access to information and privacy 68 10 10 4 3 1 4 83 7 134
2017 Security 66 20 8 1 5 0 1 86 6 80
2017 Science and technology 58 12 7 14 2 0 7 75 18 40
2017 Legal services 65 19 11 3 0 0 3 86 3 36
2017 Administration and operations 60 19 9 5 4 0 3 82 9 3200
2017 Human resources 65 14 9 4 3 0 4 83 7 639
2017 Financial management 60 20 8 4 5 0 3 83 9 431
2017 Procurement 56 19 4 7 9 0 4 79 17 43
2017 Real property 64 19 9 4 0 0 4 86 4 52
2017 Materiel management 62 27 11 0 0 0 0 89 0 27
2017 Information management 63 18 7 7 3 1 2 83 10 241
2017 Information technology 69 14 7 4 3 1 2 86 7 921
2017 Internal audit 57 22 7 7 4 0 3 81 12 70
2017 Evaluation 67 16 9 3 4 0 1 84 7 87
2017 Data sciences 58 19 8 6 6 0 3 80 12 126
2017 Policy 59 21 8 5 4 0 2 82 9 764
2017 Project management 58 19 10 5 5 0 3 79 10 738
2017 Other services to the public 60 19 9 5 4 1 3 82 9 1903
2017 None of the above 62 17 8 5 4 1 3 82 9 1810

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 54 7 4 2 1 0 32 91 3 2945
2018 Health care practitioners 43 7 4 0 0 0 46 92 1 179
2018 Federal regulators 54 12 5 1 1 0 27 90 3 99
2018 Compliance, inspection and enforcement 48 7 6 1 1 0 37 88 3 696
2018 Communications or public affairs 53 10 4 3 1 0 30 89 5 242
2018 Access to information and privacy 52 12 8 1 1 1 25 86 3 110
2018 Security 58 10 6 0 0 0 25 92 0 62
2018 Science and technology 57 0 7 0 0 0 36 90 0 30
2018 Legal services 50 5 7 0 4 0 35 83 5 27
2018 Administration and operations 48 11 6 2 1 0 31 86 5 3002
2018 Human resources 53 9 6 2 1 1 27 87 5 642
2018 Financial management 45 15 7 4 4 0 25 81 10 376
2018 Procurement 39 14 6 0 0 0 40 90 0 48
2018 Real property 35 10 8 0 4 0 43 79 7 49
2018 Materiel management 55 15 0 0 15 0 15 83 17 13
2018 Information management 55 12 5 1 0 0 27 92 1 233
2018 Information technology 53 13 6 2 2 1 24 88 5 883
2018 Internal audit 54 15 7 0 3 0 20 87 4 84
2018 Evaluation 50 7 7 0 1 0 35 88 2 96
2018 Data sciences 56 8 4 3 1 0 28 89 5 152
2018 Policy 50 13 5 1 1 0 29 90 2 748
2018 Project management 53 9 4 3 1 0 29 88 5 738
2018 Other services to the public 49 8 4 2 1 0 35 90 4 1761
2018 None of the above 49 8 5 2 1 0 35 89 4 1182
2017 Client contact centre 55 7 4 2 1 0 31 91 4 3093
2017 Health care practitioners 46 7 2 0 1 1 44 95 1 147
2017 Federal regulators 55 7 2 2 1 0 33 92 5 98
2017 Compliance, inspection and enforcement 51 7 3 2 2 1 35 89 6 631
2017 Communications or public affairs 59 11 5 2 1 0 22 89 4 242
2017 Access to information and privacy 52 9 6 1 1 2 30 89 3 132
2017 Security 64 10 1 1 2 0 22 94 5 82
2017 Science and technology 47 18 9 5 0 0 21 83 6 40
2017 Legal services 48 5 11 3 0 0 33 80 4 36
2017 Administration and operations 51 11 5 2 1 0 30 88 4 3205
2017 Human resources 53 10 5 3 1 0 27 86 6 636
2017 Financial management 55 12 6 2 2 1 22 87 5 431
2017 Procurement 51 14 4 2 0 0 28 91 3 43
2017 Real property 56 14 6 2 2 0 21 88 5 52
2017 Materiel management 64 18 7 0 0 0 11 92 0 27
2017 Information management 60 11 2 1 0 0 25 95 2 240
2017 Information technology 58 13 4 2 2 1 21 91 4 921
2017 Internal audit 58 10 3 4 1 0 24 89 7 70
2017 Evaluation 65 4 2 2 1 0 25 93 4 85
2017 Data sciences 54 12 5 0 4 0 25 88 5 126
2017 Policy 53 11 5 2 0 0 28 90 3 760
2017 Project management 52 11 4 1 1 0 30 90 3 740
2017 Other services to the public 51 9 3 1 1 1 34 91 3 1902
2017 None of the above 52 9 4 2 2 0 30 89 5 1807

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 22 13 6 3 0 6 76 10 2969
2018 Health care practitioners 44 21 14 6 9 0 7 69 16 182
2018 Federal regulators 52 30 12 2 2 0 2 84 4 101
2018 Compliance, inspection and enforcement 53 21 15 5 2 0 4 77 7 693
2018 Communications or public affairs 70 16 4 2 0 0 7 93 2 242
2018 Access to information and privacy 58 21 8 3 1 1 9 87 4 111
2018 Security 65 16 10 3 0 0 6 86 3 62
2018 Science and technology 77 10 3 0 0 0 10 96 0 30
2018 Legal services 72 7 12 0 0 0 9 87 0 27
2018 Administration and operations 61 19 9 3 1 0 7 86 4 3001
2018 Human resources 71 12 6 2 1 0 7 90 4 644
2018 Financial management 67 14 7 2 1 1 8 89 3 376
2018 Procurement 49 32 10 2 2 0 5 85 5 48
2018 Real property 62 20 12 2 0 2 2 85 2 50
2018 Materiel management 53 23 17 0 0 0 7 82 0 13
2018 Information management 72 10 4 2 1 0 10 92 3 233
2018 Information technology 68 16 4 2 1 1 8 92 3 879
2018 Internal audit 61 24 5 1 4 0 5 90 5 84
2018 Evaluation 65 12 11 0 0 1 11 87 0 95
2018 Data sciences 71 14 6 1 1 0 7 92 2 154
2018 Policy 69 16 7 1 0 0 6 91 1 755
2018 Project management 65 17 7 1 2 1 7 89 4 742
2018 Other services to the public 52 21 12 5 4 1 6 78 9 1768
2018 None of the above 60 16 7 3 2 1 11 87 6 1183
2017 Client contact centre 52 19 12 6 4 0 7 77 10 3084
2017 Health care practitioners 44 33 12 3 1 0 7 82 5 147
2017 Federal regulators 60 22 10 1 0 1 6 89 1 97
2017 Compliance, inspection and enforcement 54 21 8 5 3 1 8 82 9 632
2017 Communications or public affairs 68 18 3 1 0 0 9 95 2 237
2017 Access to information and privacy 60 17 7 2 0 4 10 89 3 133
2017 Security 67 14 5 1 2 1 8 90 4 82
2017 Science and technology 71 7 7 5 0 0 10 87 5 39
2017 Legal services 67 11 5 3 0 0 14 91 3 36
2017 Administration and operations 62 17 7 3 1 1 10 88 5 3192
2017 Human resources 71 13 4 1 1 1 10 93 2 633
2017 Financial management 70 15 3 2 0 0 9 94 2 430
2017 Procurement 63 23 5 0 2 0 7 93 2 43
2017 Real property 64 19 8 0 4 2 4 88 4 52
2017 Materiel management 77 12 11 0 0 0 0 89 0 26
2017 Information management 72 10 3 2 1 1 9 93 4 238
2017 Information technology 72 15 3 1 1 1 7 94 2 913
2017 Internal audit 66 17 9 2 3 0 4 86 5 69
2017 Evaluation 71 16 4 2 1 0 6 92 4 87
2017 Data sciences 73 17 2 0 3 0 5 95 3 126
2017 Policy 70 14 5 1 0 1 9 93 2 759
2017 Project management 66 15 6 1 1 0 9 90 3 734
2017 Other services to the public 51 22 11 5 3 1 8 79 9 1893
2017 None of the above 64 15 7 2 1 1 10 89 4 1800

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 20 11 7 8 0 5 73 16 2982
2018 Health care practitioners 69 13 5 2 3 1 8 90 5 181
2018 Federal regulators 67 17 9 3 4 0 0 84 7 101
2018 Compliance, inspection and enforcement 61 13 10 4 6 0 4 78 11 698
2018 Communications or public affairs 68 13 5 4 4 1 4 86 9 243
2018 Access to information and privacy 53 15 10 8 9 0 5 72 18 111
2018 Security 61 9 11 5 7 0 6 75 13 62
2018 Science and technology 58 24 0 8 3 0 7 88 12 30
2018 Legal services 68 9 0 14 0 0 9 84 16 27
2018 Administration and operations 60 15 8 5 6 0 4 79 12 3018
2018 Human resources 70 12 6 3 3 0 5 87 7 645
2018 Financial management 69 13 8 2 4 1 3 85 7 376
2018 Procurement 54 20 8 4 7 0 6 80 12 48
2018 Real property 78 10 8 0 2 0 2 90 2 50
2018 Materiel management 58 27 7 7 0 0 0 85 7 13
2018 Information management 53 20 9 9 5 0 4 76 15 235
2018 Information technology 64 16 8 5 4 1 3 83 9 887
2018 Internal audit 61 18 5 2 13 0 1 79 15 83
2018 Evaluation 65 12 7 6 2 0 8 84 8 96
2018 Data sciences 71 10 9 3 2 1 5 86 5 154
2018 Policy 72 11 5 4 4 0 5 87 8 757
2018 Project management 65 13 7 5 4 0 6 83 10 742
2018 Other services to the public 51 18 10 6 10 1 5 73 17 1772
2018 None of the above 57 16 9 4 6 1 6 78 12 1190
2017 Client contact centre 48 18 12 8 8 1 5 70 17 3101
2017 Health care practitioners 71 17 4 1 2 1 4 93 3 148
2017 Federal regulators 64 18 8 1 3 1 5 87 4 98
2017 Compliance, inspection and enforcement 57 16 8 5 5 1 7 79 12 634
2017 Communications or public affairs 63 17 9 3 3 0 5 84 7 241
2017 Access to information and privacy 53 20 10 8 2 1 7 78 11 133
2017 Security 58 15 10 7 5 0 6 77 12 82
2017 Science and technology 61 9 13 2 5 0 10 78 8 40
2017 Legal services 63 18 6 3 0 3 8 90 3 36
2017 Administration and operations 55 17 8 7 7 1 5 77 15 3210
2017 Human resources 66 11 5 4 6 1 7 84 10 637
2017 Financial management 64 17 7 3 3 0 6 86 7 430
2017 Procurement 67 14 4 7 3 3 2 85 10 43
2017 Real property 71 10 8 6 6 0 0 81 11 52
2017 Materiel management 70 15 15 0 0 0 0 85 0 27
2017 Information management 53 22 12 6 5 0 2 76 11 240
2017 Information technology 64 19 7 4 3 0 4 86 7 923
2017 Internal audit 61 13 9 7 6 0 4 77 14 70
2017 Evaluation 63 15 6 3 8 0 5 82 12 87
2017 Data sciences 64 15 7 4 5 0 5 83 9 125
2017 Policy 70 13 5 4 3 1 4 87 8 763
2017 Project management 64 14 8 4 4 0 6 84 8 737
2017 Other services to the public 47 17 11 8 12 1 4 68 21 1905
2017 None of the above 55 17 9 6 6 1 7 77 14 1811

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 30 17 6 3 0 3 73 9 2977
2018 Health care practitioners 46 26 16 4 3 0 4 75 8 180
2018 Federal regulators 44 39 8 3 5 0 1 84 8 99
2018 Compliance, inspection and enforcement 43 30 14 5 5 0 3 75 11 696
2018 Communications or public affairs 48 28 17 2 2 0 2 78 5 242
2018 Access to information and privacy 41 27 18 7 4 1 1 70 12 111
2018 Security 44 32 20 0 0 0 3 79 0 62
2018 Science and technology 41 30 14 3 3 0 8 77 8 29
2018 Legal services 35 30 15 5 12 0 4 67 18 27
2018 Administration and operations 43 30 16 5 4 0 2 75 9 3014
2018 Human resources 45 29 14 4 3 0 4 78 8 646
2018 Financial management 45 27 18 6 3 0 1 73 9 376
2018 Procurement 46 33 11 2 6 0 2 81 8 48
2018 Real property 49 24 19 6 0 0 2 74 6 48
2018 Materiel management 56 20 17 0 7 0 0 76 7 13
2018 Information management 44 28 16 6 3 0 3 75 9 232
2018 Information technology 47 27 15 6 3 1 3 76 9 886
2018 Internal audit 49 26 15 5 4 0 1 76 9 84
2018 Evaluation 50 27 16 3 0 0 3 80 3 97
2018 Data sciences 57 26 6 8 0 0 3 86 8 154
2018 Policy 43 29 17 5 2 0 2 74 8 758
2018 Project management 45 29 15 5 2 0 3 76 8 742
2018 Other services to the public 39 31 17 5 3 1 3 73 9 1770
2018 None of the above 43 27 16 6 4 1 4 73 10 1187
2017 Client contact centre 44 30 15 5 3 0 3 77 8 3096
2017 Health care practitioners 41 38 12 1 1 0 6 85 2 148
2017 Federal regulators 44 33 20 0 1 0 2 79 1 98
2017 Compliance, inspection and enforcement 43 32 11 6 3 1 5 79 9 633
2017 Communications or public affairs 50 31 11 5 1 0 2 82 6 239
2017 Access to information and privacy 48 23 16 4 3 1 5 76 7 133
2017 Security 46 28 18 2 1 0 5 77 4 82
2017 Science and technology 49 19 16 9 0 0 7 73 10 40
2017 Legal services 45 27 22 0 3 0 3 75 3 35
2017 Administration and operations 44 31 14 5 2 1 3 78 8 3204
2017 Human resources 47 29 15 4 2 0 3 78 7 637
2017 Financial management 48 31 12 3 3 0 3 81 7 431
2017 Procurement 38 32 19 4 0 0 7 75 5 43
2017 Real property 47 27 17 6 2 0 2 75 8 51
2017 Materiel management 49 35 7 4 0 0 4 88 4 26
2017 Information management 48 31 11 5 2 1 1 81 7 239
2017 Information technology 50 26 14 5 2 0 2 78 7 921
2017 Internal audit 45 26 19 4 0 0 6 75 5 69
2017 Evaluation 46 30 16 3 3 1 1 78 6 86
2017 Data sciences 51 26 12 3 7 0 2 78 10 125
2017 Policy 48 29 14 4 2 0 2 79 6 763
2017 Project management 44 31 13 6 3 0 3 77 9 737
2017 Other services to the public 42 33 14 5 3 0 3 77 9 1900
2017 None of the above 45 29 14 5 3 1 4 78 8 1809

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 31 36 13 5 0 0 46 18 2991
2018 Health care practitioners 9 31 36 17 8 0 0 39 25 180
2018 Federal regulators 14 34 28 18 6 0 0 48 24 99
2018 Compliance, inspection and enforcement 9 26 39 17 8 0 0 35 25 700
2018 Communications or public affairs 15 33 36 14 3 0 0 47 16 243
2018 Access to information and privacy 19 30 37 9 4 0 1 50 13 110
2018 Security 16 25 40 14 5 0 0 41 19 62
2018 Science and technology 19 35 43 0 0 0 3 56 0 30
2018 Legal services 21 24 40 12 3 0 0 45 15 28
2018 Administration and operations 11 32 37 15 5 0 0 43 20 3025
2018 Human resources 13 27 40 15 4 0 0 41 19 647
2018 Financial management 19 29 35 14 4 0 0 48 17 376
2018 Procurement 24 29 37 8 0 0 2 54 8 48
2018 Real property 20 24 35 16 4 0 0 45 20 49
2018 Materiel management 29 7 48 15 0 0 0 37 15 13
2018 Information management 15 34 35 12 3 0 0 49 16 239
2018 Information technology 17 34 35 11 3 0 0 51 14 888
2018 Internal audit 20 23 37 17 3 0 0 43 21 83
2018 Evaluation 7 32 42 14 4 0 0 40 18 98
2018 Data sciences 18 41 31 9 1 0 0 59 10 154
2018 Policy 9 30 40 15 5 0 0 39 20 763
2018 Project management 12 29 37 17 5 0 0 41 22 742
2018 Other services to the public 13 28 36 15 6 0 0 42 22 1786
2018 None of the above 14 29 35 14 7 0 1 44 21 1192
2017 Client contact centre 13 30 37 13 7 0 0 43 20 3098
2017 Health care practitioners 9 34 41 9 7 0 0 43 16 148
2017 Federal regulators 11 25 41 16 6 0 1 36 22 98
2017 Compliance, inspection and enforcement 6 23 40 21 9 0 0 30 30 635
2017 Communications or public affairs 12 28 42 11 7 0 0 40 18 242
2017 Access to information and privacy 19 33 31 6 8 0 2 54 14 134
2017 Security 10 25 47 12 6 0 0 35 18 82
2017 Science and technology 11 34 39 14 2 0 0 45 16 40
2017 Legal services 12 17 52 16 3 0 0 29 19 36
2017 Administration and operations 11 29 39 14 6 0 0 40 21 3211
2017 Human resources 11 29 41 14 5 0 0 40 19 636
2017 Financial management 13 32 38 13 4 0 0 45 17 432
2017 Procurement 13 29 38 16 5 0 0 42 20 43
2017 Real property 11 25 40 17 4 2 2 37 21 52
2017 Materiel management 19 38 32 7 4 0 0 57 11 27
2017 Information management 18 34 35 8 4 1 0 53 12 241
2017 Information technology 14 36 35 10 4 0 0 50 15 925
2017 Internal audit 17 23 43 15 1 0 0 41 16 70
2017 Evaluation 17 32 35 15 1 0 0 49 16 87
2017 Data sciences 15 38 33 12 2 0 1 53 14 126
2017 Policy 9 34 38 13 6 0 0 43 19 764
2017 Project management 10 27 39 15 8 0 0 38 23 739
2017 Other services to the public 11 30 36 15 7 0 0 41 22 1907
2017 None of the above 13 28 39 14 7 0 0 40 21 1816

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 21 38 19 7 0 0 26 35 2960
2018 Health care practitioners 17 25 36 15 6 0 0 21 42 179
2018 Federal regulators 14 17 47 13 9 0 0 22 31 99
2018 Compliance, inspection and enforcement 14 24 38 17 7 0 0 24 37 691
2018 Communications or public affairs 8 23 35 24 10 0 0 34 31 241
2018 Access to information and privacy 6 18 33 30 12 0 0 42 24 110
2018 Security 10 21 35 25 10 0 0 34 31 62
2018 Science and technology 0 10 39 35 12 0 3 49 11 29
2018 Legal services 18 10 36 21 14 0 0 35 29 28
2018 Administration and operations 11 21 39 20 8 0 0 28 33 2987
2018 Human resources 9 22 40 21 9 0 0 30 30 640
2018 Financial management 9 15 37 26 11 0 1 38 25 375
2018 Procurement 2 8 58 19 11 0 2 31 10 48
2018 Real property 10 32 31 14 13 0 0 27 42 50
2018 Materiel management 15 24 31 0 12 0 18 15 48 13
2018 Information management 7 18 43 21 11 0 0 32 24 238
2018 Information technology 6 16 40 26 11 0 0 37 22 874
2018 Internal audit 9 22 37 23 9 0 0 32 31 84
2018 Evaluation 6 23 45 16 6 1 2 23 31 98
2018 Data sciences 6 14 35 29 15 0 0 44 20 154
2018 Policy 10 23 40 20 7 0 0 27 33 752
2018 Project management 13 20 38 20 9 0 0 29 33 736
2018 Other services to the public 15 22 37 16 8 0 0 24 38 1767
2018 None of the above 13 21 37 19 10 0 0 29 34 1172
2017 Client contact centre 12 23 39 17 8 0 0 26 35 3093
2017 Health care practitioners 8 21 41 23 7 0 0 30 29 146
2017 Federal regulators 10 23 37 21 7 0 1 29 34 98
2017 Compliance, inspection and enforcement 14 23 38 17 7 0 0 24 38 633
2017 Communications or public affairs 7 22 39 23 9 0 1 32 29 241
2017 Access to information and privacy 6 14 33 29 15 1 1 46 20 135
2017 Security 5 21 41 18 13 0 2 32 26 82
2017 Science and technology 11 16 34 30 7 0 2 38 28 40
2017 Legal services 8 27 36 18 11 0 0 29 35 36
2017 Administration and operations 9 21 39 20 9 0 1 30 31 3205
2017 Human resources 8 21 40 21 9 0 1 31 29 636
2017 Financial management 6 17 42 21 13 0 0 34 23 431
2017 Procurement 5 16 47 26 7 0 0 32 20 43
2017 Real property 6 19 37 25 11 0 2 37 25 51
2017 Materiel management 4 21 30 27 16 0 3 44 25 27
2017 Information management 5 14 36 28 15 1 1 44 20 241
2017 Information technology 6 15 39 26 13 0 0 39 21 920
2017 Internal audit 6 18 35 25 16 0 0 41 24 70
2017 Evaluation 6 18 41 27 8 0 0 35 24 87
2017 Data sciences 4 14 39 28 13 1 1 42 18 126
2017 Policy 8 21 37 24 10 0 0 34 28 763
2017 Project management 13 22 38 18 10 0 0 27 34 735
2017 Other services to the public 12 23 39 17 8 0 0 25 35 1897
2017 None of the above 12 22 39 17 10 0 1 27 34 1814

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 43 13 7 3 1 0 76 11 2988
2018 Health care practitioners 23 36 19 12 10 1 0 59 22 180
2018 Federal regulators 31 46 9 7 5 1 0 78 12 99
2018 Compliance, inspection and enforcement 28 40 17 9 5 1 0 69 14 696
2018 Communications or public affairs 36 44 9 5 3 3 0 82 9 244
2018 Access to information and privacy 34 37 14 9 3 3 0 74 12 110
2018 Security 41 29 20 7 3 0 0 70 10 61
2018 Science and technology 21 49 23 0 0 7 0 75 0 30
2018 Legal services 16 51 19 3 8 4 0 69 12 28
2018 Administration and operations 31 42 14 8 4 2 0 74 12 3020
2018 Human resources 38 42 11 4 3 2 0 82 7 641
2018 Financial management 37 42 14 3 1 2 0 81 4 375
2018 Procurement 45 42 9 4 0 0 0 87 4 47
2018 Real property 35 49 14 2 0 0 0 84 2 49
2018 Materiel management 47 38 15 0 0 0 0 85 0 13
2018 Information management 37 37 15 4 3 3 0 77 7 239
2018 Information technology 37 41 14 3 2 3 0 81 5 884
2018 Internal audit 35 34 22 7 1 0 0 70 9 83
2018 Evaluation 30 40 16 8 4 1 0 71 13 97
2018 Data sciences 27 40 13 10 1 9 1 74 12 153
2018 Policy 26 42 14 10 5 4 0 70 15 764
2018 Project management 30 39 15 9 3 3 0 72 13 740
2018 Other services to the public 28 38 17 9 6 2 0 67 16 1779
2018 None of the above 30 39 15 8 5 3 1 72 13 1192
2017 Client contact centre 27 40 16 9 5 3 0 69 14 3099
2017 Health care practitioners 15 39 17 14 11 3 0 56 26 147
2017 Federal regulators 33 35 13 11 3 3 0 71 15 98
2017 Compliance, inspection and enforcement 25 39 16 10 6 3 0 66 17 635
2017 Communications or public affairs 33 44 12 6 2 2 0 79 9 242
2017 Access to information and privacy 29 42 16 6 0 7 0 76 7 135
2017 Security 29 30 17 9 10 4 1 63 19 82
2017 Science and technology 49 37 12 0 0 2 0 88 0 39
2017 Legal services 34 31 24 5 3 3 0 67 8 36
2017 Administration and operations 26 43 14 8 6 2 0 71 14 3212
2017 Human resources 36 39 13 6 3 3 0 78 9 639
2017 Financial management 34 39 18 4 3 3 0 75 7 432
2017 Procurement 24 43 19 7 2 4 0 70 10 43
2017 Real property 45 28 18 6 0 2 2 75 6 52
2017 Materiel management 32 45 7 8 0 8 0 84 9 27
2017 Information management 30 42 15 8 2 3 0 74 11 241
2017 Information technology 38 43 10 4 1 3 0 84 5 923
2017 Internal audit 28 47 12 9 3 1 0 76 12 70
2017 Evaluation 39 38 11 5 4 4 0 79 9 87
2017 Data sciences 26 34 20 8 4 7 2 65 13 126
2017 Policy 29 41 12 9 5 4 0 73 15 763
2017 Project management 30 43 12 8 5 2 0 74 14 739
2017 Other services to the public 25 40 14 10 7 3 0 68 18 1905
2017 None of the above 28 40 14 9 6 4 0 71 15 1813

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 38 17 13 8 1 0 62 20 2992
2018 Health care practitioners 21 24 15 20 19 0 0 46 39 180
2018 Federal regulators 25 32 15 14 10 4 0 60 24 100
2018 Compliance, inspection and enforcement 20 36 18 15 10 1 0 56 25 696
2018 Communications or public affairs 23 40 16 14 7 1 0 63 21 244
2018 Access to information and privacy 33 34 14 12 5 2 0 69 17 111
2018 Security 33 22 20 15 10 0 0 55 24 62
2018 Science and technology 20 58 15 3 3 0 0 78 7 30
2018 Legal services 12 36 18 15 15 4 0 50 32 28
2018 Administration and operations 21 37 18 14 8 1 0 59 22 3012
2018 Human resources 28 41 15 9 5 1 0 71 14 645
2018 Financial management 26 44 16 8 4 1 0 71 13 377
2018 Procurement 38 34 21 4 2 0 0 73 6 48
2018 Real property 25 52 12 0 2 8 0 84 2 48
2018 Materiel management 22 38 15 15 0 0 9 67 16 13
2018 Information management 24 37 16 15 6 2 0 62 22 239
2018 Information technology 30 38 18 8 4 2 0 69 12 888
2018 Internal audit 21 39 22 10 8 0 0 60 18 83
2018 Evaluation 20 30 14 25 9 3 0 51 35 97
2018 Data sciences 31 34 15 13 5 3 0 66 18 153
2018 Policy 20 38 18 15 7 3 0 59 22 762
2018 Project management 24 36 15 14 9 2 1 61 23 741
2018 Other services to the public 21 32 17 15 13 2 0 54 28 1776
2018 None of the above 23 34 16 14 10 2 1 59 25 1195
2017 Client contact centre 17 39 17 15 9 1 0 57 25 3098
2017 Health care practitioners 13 30 17 22 16 2 0 44 39 147
2017 Federal regulators 20 36 19 10 13 1 0 57 23 98
2017 Compliance, inspection and enforcement 17 36 15 14 16 2 0 54 30 634
2017 Communications or public affairs 22 38 17 15 8 0 0 60 23 240
2017 Access to information and privacy 26 36 22 7 5 5 0 65 12 135
2017 Security 19 39 18 16 7 1 0 59 23 82
2017 Science and technology 30 43 25 2 0 0 0 73 2 40
2017 Legal services 31 27 17 19 6 0 0 58 25 35
2017 Administration and operations 17 39 17 16 9 1 0 57 26 3213
2017 Human resources 24 43 17 10 5 1 0 68 15 636
2017 Financial management 19 48 16 9 5 2 0 69 15 431
2017 Procurement 16 36 28 15 2 2 0 53 18 43
2017 Real property 26 47 18 8 2 0 0 73 9 52
2017 Materiel management 21 53 14 0 8 4 0 77 8 27
2017 Information management 19 43 18 10 6 3 0 65 17 241
2017 Information technology 23 44 17 8 6 2 0 69 14 925
2017 Internal audit 23 38 25 9 4 1 0 62 13 70
2017 Evaluation 26 39 12 11 12 1 0 65 23 87
2017 Data sciences 21 44 17 11 5 3 0 67 16 125
2017 Policy 21 41 14 17 7 1 0 62 23 764
2017 Project management 19 40 14 18 8 1 0 60 26 738
2017 Other services to the public 16 35 18 17 12 2 0 53 29 1903
2017 None of the above 18 37 18 14 10 3 0 56 25 1818
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 23 21 15 17 1 1 23 77 2987
2018 Health care practitioners 7 23 25 24 21 0 0 7 93 180
2018 Federal regulators 17 28 25 16 12 1 0 18 82 100
2018 Compliance, inspection and enforcement 21 23 24 14 17 1 1 21 79 699
2018 Communications or public affairs 23 29 18 13 14 2 0 24 76 245
2018 Access to information and privacy 29 18 23 10 18 2 1 30 70 111
2018 Security 28 21 19 11 17 2 2 29 71 62
2018 Science and technology 44 23 15 11 3 0 3 46 54 30
2018 Legal services 20 34 25 16 6 0 0 20 80 28
2018 Administration and operations 23 24 22 14 15 1 1 23 77 3023
2018 Human resources 24 22 25 14 13 1 1 24 76 647
2018 Financial management 27 26 22 11 13 1 1 27 73 378
2018 Procurement 40 29 17 8 6 0 0 40 60 48
2018 Real property 29 22 25 8 12 0 4 30 70 50
2018 Materiel management 31 24 25 0 15 0 5 33 67 13
2018 Information management 33 23 15 13 12 2 2 34 66 240
2018 Information technology 38 24 18 9 8 2 1 39 61 889
2018 Internal audit 26 22 27 13 9 1 2 27 73 83
2018 Evaluation 26 24 16 10 20 2 1 27 73 99
2018 Data sciences 29 26 16 10 14 4 1 30 70 154
2018 Policy 24 25 22 14 11 3 1 25 75 761
2018 Project management 25 23 23 14 14 1 1 26 74 743
2018 Other services to the public 22 24 21 14 17 1 1 22 78 1785
2018 None of the above 25 25 19 14 14 2 1 26 74 1195
2017 Client contact centre 27 22 19 13 17 1 1 27 73 3101
2017 Health care practitioners 26 27 17 11 18 1 0 26 74 148
2017 Federal regulators 20 30 21 9 17 2 0 20 80 98
2017 Compliance, inspection and enforcement 25 20 22 13 17 2 1 26 74 635
2017 Communications or public affairs 30 22 20 13 12 2 0 31 69 242
2017 Access to information and privacy 29 20 21 10 13 5 3 31 69 135
2017 Security 30 26 17 11 13 4 0 31 69 81
2017 Science and technology 26 14 27 20 5 5 2 28 72 39
2017 Legal services 33 37 7 8 9 5 0 35 65 36
2017 Administration and operations 28 21 20 13 15 2 1 29 71 3216
2017 Human resources 32 20 22 11 12 1 1 33 67 638
2017 Financial management 28 24 19 12 14 2 2 29 71 432
2017 Procurement 38 14 23 9 13 2 0 39 61 43
2017 Real property 36 24 11 9 14 4 2 38 62 52
2017 Materiel management 35 24 19 11 8 4 0 36 64 27
2017 Information management 33 24 16 12 12 3 0 34 66 240
2017 Information technology 39 24 16 7 9 5 1 41 59 924
2017 Internal audit 21 30 25 12 10 1 0 21 79 70
2017 Evaluation 30 18 15 14 15 6 2 33 67 87
2017 Data sciences 33 18 18 10 17 3 1 34 66 126
2017 Policy 30 24 19 12 10 4 1 31 69 763
2017 Project management 30 23 16 12 15 3 1 31 69 739
2017 Other services to the public 26 22 20 14 15 2 1 27 73 1906
2017 None of the above 28 23 19 12 14 3 1 30 70 1818

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 25 2257
2018 Health care practitioners 25 167
2018 Federal regulators 22 82
2018 Compliance, inspection and enforcement 21 542
2018 Communications or public affairs 23 181
2018 Access to information and privacy 24 76
2018 Security 26 43
2018 Legal services 9 22
2018 Administration and operations 22 2281
2018 Human resources 20 480
2018 Financial management 20 270
2018 Procurement 29 29
2018 Real property 25 32
2018 Information management 24 151
2018 Information technology 17 524
2018 Internal audit 16 58
2018 Evaluation 25 70
2018 Data sciences 24 103
2018 Policy 20 552
2018 Project management 22 543
2018 Other services to the public 25 1356
2018 None of the above 20 858
2017 Client contact centre 23 2182
2017 Health care practitioners 25 107
2017 Federal regulators 20 76
2017 Compliance, inspection and enforcement 17 456
2017 Communications or public affairs 19 163
2017 Access to information and privacy 26 86
2017 Security 21 54
2017 Science and technology 39 26
2017 Legal services 5 23
2017 Administration and operations 20 2200
2017 Human resources 22 415
2017 Financial management 18 297
2017 Procurement 35 26
2017 Real property 28 30
2017 Materiel management 13 15
2017 Information management 22 153
2017 Information technology 14 505
2017 Internal audit 17 54
2017 Evaluation 25 54
2017 Data sciences 27 80
2017 Policy 22 496
2017 Project management 21 492
2017 Other services to the public 22 1341
2017 None of the above 16 1221

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 36 2257
2018 Health care practitioners 50 167
2018 Federal regulators 38 82
2018 Compliance, inspection and enforcement 36 542
2018 Communications or public affairs 38 181
2018 Access to information and privacy 32 76
2018 Security 32 43
2018 Legal services 20 22
2018 Administration and operations 35 2281
2018 Human resources 36 480
2018 Financial management 41 270
2018 Procurement 26 29
2018 Real property 54 32
2018 Information management 31 151
2018 Information technology 33 524
2018 Internal audit 32 58
2018 Evaluation 45 70
2018 Data sciences 42 103
2018 Policy 36 552
2018 Project management 40 543
2018 Other services to the public 33 1356
2018 None of the above 33 858
2017 Client contact centre 31 2182
2017 Health care practitioners 23 107
2017 Federal regulators 34 76
2017 Compliance, inspection and enforcement 27 456
2017 Communications or public affairs 39 163
2017 Access to information and privacy 29 86
2017 Security 30 54
2017 Science and technology 44 26
2017 Legal services 31 23
2017 Administration and operations 32 2200
2017 Human resources 33 415
2017 Financial management 38 297
2017 Procurement 31 26
2017 Real property 43 30
2017 Materiel management 33 15
2017 Information management 28 153
2017 Information technology 33 505
2017 Internal audit 39 54
2017 Evaluation 40 54
2017 Data sciences 54 80
2017 Policy 36 496
2017 Project management 35 492
2017 Other services to the public 26 1341
2017 None of the above 27 1221

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 2257
2018 Health care practitioners 21 167
2018 Federal regulators 21 82
2018 Compliance, inspection and enforcement 28 542
2018 Communications or public affairs 29 181
2018 Access to information and privacy 39 76
2018 Security 19 43
2018 Legal services 22 22
2018 Administration and operations 27 2281
2018 Human resources 25 480
2018 Financial management 23 270
2018 Procurement 14 29
2018 Real property 26 32
2018 Information management 25 151
2018 Information technology 17 524
2018 Internal audit 24 58
2018 Evaluation 28 70
2018 Data sciences 26 103
2018 Policy 21 552
2018 Project management 23 543
2018 Other services to the public 33 1356
2018 None of the above 29 858
2017 Client contact centre 28 2182
2017 Health care practitioners 21 107
2017 Federal regulators 23 76
2017 Compliance, inspection and enforcement 27 456
2017 Communications or public affairs 22 163
2017 Access to information and privacy 26 86
2017 Security 19 54
2017 Science and technology 27 26
2017 Legal services 13 23
2017 Administration and operations 25 2200
2017 Human resources 24 415
2017 Financial management 19 297
2017 Procurement 23 26
2017 Real property 28 30
2017 Materiel management 26 15
2017 Information management 24 153
2017 Information technology 12 505
2017 Internal audit 19 54
2017 Evaluation 21 54
2017 Data sciences 10 80
2017 Policy 18 496
2017 Project management 18 492
2017 Other services to the public 25 1341
2017 None of the above 22 1221

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 2257
2018 Health care practitioners 26 167
2018 Federal regulators 47 82
2018 Compliance, inspection and enforcement 46 542
2018 Communications or public affairs 42 181
2018 Access to information and privacy 40 76
2018 Security 46 43
2018 Legal services 22 22
2018 Administration and operations 51 2281
2018 Human resources 41 480
2018 Financial management 41 270
2018 Procurement 24 29
2018 Real property 37 32
2018 Information management 35 151
2018 Information technology 43 524
2018 Internal audit 42 58
2018 Evaluation 53 70
2018 Data sciences 30 103
2018 Policy 37 552
2018 Project management 50 543
2018 Other services to the public 48 1356
2018 None of the above 47 858
2017 Client contact centre 38 2182
2017 Health care practitioners 33 107
2017 Federal regulators 42 76
2017 Compliance, inspection and enforcement 47 456
2017 Communications or public affairs 38 163
2017 Access to information and privacy 31 86
2017 Security 48 54
2017 Science and technology 21 26
2017 Legal services 36 23
2017 Administration and operations 53 2200
2017 Human resources 40 415
2017 Financial management 48 297
2017 Procurement 23 26
2017 Real property 48 30
2017 Materiel management 53 15
2017 Information management 35 153
2017 Information technology 43 505
2017 Internal audit 28 54
2017 Evaluation 52 54
2017 Data sciences 36 80
2017 Policy 37 496
2017 Project management 48 492
2017 Other services to the public 48 1341
2017 None of the above 48 1221

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 9 2257
2018 Health care practitioners 10 167
2018 Federal regulators 2 82
2018 Compliance, inspection and enforcement 8 542
2018 Communications or public affairs 7 181
2018 Access to information and privacy 5 76
2018 Security 7 43
2018 Legal services 10 22
2018 Administration and operations 8 2281
2018 Human resources 8 480
2018 Financial management 9 270
2018 Procurement 7 29
2018 Real property 12 32
2018 Information management 7 151
2018 Information technology 6 524
2018 Internal audit 7 58
2018 Evaluation 13 70
2018 Data sciences 11 103
2018 Policy 11 552
2018 Project management 8 543
2018 Other services to the public 7 1356
2018 None of the above 6 858
2017 Client contact centre 9 2182
2017 Health care practitioners 3 107
2017 Federal regulators 5 76
2017 Compliance, inspection and enforcement 8 456
2017 Communications or public affairs 9 163
2017 Access to information and privacy 8 86
2017 Security 9 54
2017 Science and technology 11 26
2017 Legal services 0 23
2017 Administration and operations 7 2200
2017 Human resources 8 415
2017 Financial management 7 297
2017 Procurement 8 26
2017 Real property 3 30
2017 Materiel management 0 15
2017 Information management 8 153
2017 Information technology 5 505
2017 Internal audit 6 54
2017 Evaluation 11 54
2017 Data sciences 9 80
2017 Policy 11 496
2017 Project management 6 492
2017 Other services to the public 6 1341
2017 None of the above 5 1221

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 2257
2018 Health care practitioners 52 167
2018 Federal regulators 42 82
2018 Compliance, inspection and enforcement 35 542
2018 Communications or public affairs 25 181
2018 Access to information and privacy 23 76
2018 Security 16 43
2018 Legal services 16 22
2018 Administration and operations 28 2281
2018 Human resources 35 480
2018 Financial management 27 270
2018 Procurement 17 29
2018 Real property 37 32
2018 Information management 19 151
2018 Information technology 26 524
2018 Internal audit 27 58
2018 Evaluation 38 70
2018 Data sciences 31 103
2018 Policy 33 552
2018 Project management 34 543
2018 Other services to the public 26 1356
2018 None of the above 27 858

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 36 2257
2018 Health care practitioners 38 167
2018 Federal regulators 34 82
2018 Compliance, inspection and enforcement 37 542
2018 Communications or public affairs 41 181
2018 Access to information and privacy 40 76
2018 Security 35 43
2018 Legal services 46 22
2018 Administration and operations 34 2281
2018 Human resources 40 480
2018 Financial management 40 270
2018 Procurement 42 29
2018 Real property 25 32
2018 Information management 44 151
2018 Information technology 35 524
2018 Internal audit 33 58
2018 Evaluation 41 70
2018 Data sciences 45 103
2018 Policy 38 552
2018 Project management 37 543
2018 Other services to the public 36 1356
2018 None of the above 34 858
2017 Client contact centre 41 2182
2017 Health care practitioners 49 107
2017 Federal regulators 46 76
2017 Compliance, inspection and enforcement 43 456
2017 Communications or public affairs 42 163
2017 Access to information and privacy 41 86
2017 Security 51 54
2017 Science and technology 43 26
2017 Legal services 43 23
2017 Administration and operations 39 2200
2017 Human resources 42 415
2017 Financial management 51 297
2017 Procurement 57 26
2017 Real property 17 30
2017 Materiel management 34 15
2017 Information management 44 153
2017 Information technology 39 505
2017 Internal audit 51 54
2017 Evaluation 30 54
2017 Data sciences 37 80
2017 Policy 43 496
2017 Project management 40 492
2017 Other services to the public 39 1341
2017 None of the above 39 1221

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 5 46 17 10 6 16 2155
2018 Health care practitioners 4 36 19 17 4 20 157
2018 Federal regulators 4 29 25 14 2 26 77
2018 Compliance, inspection and enforcement 3 38 20 12 6 22 530
2018 Communications or public affairs 5 44 19 16 2 14 177
2018 Access to information and privacy 9 53 7 4 7 19 73
2018 Security 7 36 27 10 5 15 41
2018 Legal services 4 58 4 4 11 18 21
2018 Administration and operations 4 40 19 12 6 19 2194
2018 Human resources 3 45 22 10 6 15 457
2018 Financial management 3 45 16 15 6 15 254
2018 Procurement 4 66 17 5 0 9 24
2018 Real property 6 30 28 9 6 21 33
2018 Information management 6 42 19 8 7 19 148
2018 Information technology 6 45 20 9 6 14 512
2018 Internal audit 2 51 9 15 3 19 57
2018 Evaluation 7 30 15 13 9 25 70
2018 Data sciences 5 46 19 10 4 16 99
2018 Policy 3 38 23 14 7 15 528
2018 Project management 2 37 20 13 6 23 517
2018 Other services to the public 4 42 18 10 6 19 1311
2018 None of the above 3 43 20 10 5 19 811
2017 Client contact centre 5 52 18 9 5 11 2143
2017 Health care practitioners 10 48 18 7 4 13 104
2017 Federal regulators 3 48 18 13 7 11 73
2017 Compliance, inspection and enforcement 4 46 19 10 5 17 452
2017 Communications or public affairs 6 44 21 11 5 13 159
2017 Access to information and privacy 7 45 22 9 6 11 84
2017 Security 9 48 18 15 4 6 53
2017 Science and technology 4 50 11 11 11 14 26
2017 Legal services 4 47 31 4 0 14 23
2017 Administration and operations 4 47 19 11 4 15 2161
2017 Human resources 5 52 19 10 4 11 406
2017 Financial management 6 51 19 9 4 10 294
2017 Procurement 16 43 11 11 8 11 26
2017 Real property 15 38 28 6 3 8 30
2017 Materiel management 18 70 0 6 0 6 16
2017 Information management 4 52 16 8 4 15 150
2017 Information technology 7 53 20 7 4 10 500
2017 Internal audit 8 59 15 4 0 15 54
2017 Evaluation 5 45 17 7 14 12 53
2017 Data sciences 1 41 29 8 5 16 74
2017 Policy 6 49 20 9 4 12 487
2017 Project management 7 40 22 11 5 15 483
2017 Other services to the public 6 50 20 9 3 12 1309
2017 None of the above 7 49 19 9 5 12 1198

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 30 70 2245
2018 Health care practitioners 16 84 166
2018 Federal regulators 23 77 82
2018 Compliance, inspection and enforcement 23 77 536
2018 Communications or public affairs 31 69 179
2018 Access to information and privacy 27 73 76
2018 Security 26 74 43
2018 Legal services 26 74 22
2018 Administration and operations 26 74 2268
2018 Human resources 21 79 478
2018 Financial management 27 73 270
2018 Procurement 32 68 29
2018 Real property 43 57 33
2018 Information management 35 65 147
2018 Information technology 36 64 522
2018 Internal audit 34 66 58
2018 Evaluation 24 76 70
2018 Data sciences 37 63 103
2018 Policy 28 72 551
2018 Project management 27 73 540
2018 Other services to the public 30 70 1348
2018 None of the above 29 71 853

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 22 17 18 25 1 7 36 46 2248
2018 Health care practitioners 5 22 10 20 36 1 6 29 60 167
2018 Federal regulators 14 11 21 21 28 0 4 27 51 82
2018 Compliance, inspection and enforcement 8 17 17 20 31 1 5 27 54 540
2018 Communications or public affairs 9 26 15 20 23 3 4 38 46 180
2018 Access to information and privacy 10 27 21 11 25 2 4 39 38 75
2018 Security 9 14 21 12 35 5 5 25 51 43
2018 Legal services 9 38 13 14 19 0 7 50 36 22
2018 Administration and operations 8 20 18 20 27 1 6 31 51 2274
2018 Human resources 10 19 13 20 28 2 8 31 54 478
2018 Financial management 11 22 19 18 20 1 8 36 42 269
2018 Procurement 15 20 14 37 14 0 0 35 51 29
2018 Real property 12 19 12 18 30 0 9 34 52 33
2018 Information management 16 20 17 16 24 1 6 39 43 150
2018 Information technology 11 20 20 18 20 2 8 35 43 524
2018 Internal audit 10 23 23 13 21 3 7 36 38 58
2018 Evaluation 15 14 8 14 34 0 16 34 57 70
2018 Data sciences 13 17 14 21 25 1 10 34 51 103
2018 Policy 8 21 12 24 26 2 7 32 56 552
2018 Project management 9 19 15 18 31 1 8 31 53 541
2018 Other services to the public 9 19 17 18 28 1 7 31 50 1352
2018 None of the above 9 20 18 17 28 1 7 31 49 855
2017 Client contact centre 11 21 13 17 26 1 11 36 49 2189
2017 Health care practitioners 8 26 18 13 22 2 11 39 40 108
2017 Federal regulators 19 25 13 12 25 2 4 47 39 76
2017 Compliance, inspection and enforcement 6 21 14 19 30 2 9 30 54 457
2017 Communications or public affairs 13 24 13 20 23 2 5 39 47 161
2017 Access to information and privacy 12 27 16 14 19 2 10 44 38 86
2017 Security 11 22 17 18 27 0 5 35 48 54
2017 Science and technology 21 25 13 13 17 0 11 52 34 26
2017 Legal services 8 22 27 4 27 0 13 34 36 23
2017 Administration and operations 10 20 15 17 29 2 7 32 51 2214
2017 Human resources 12 22 14 15 23 2 11 40 44 419
2017 Financial management 10 19 14 19 22 2 15 35 49 298
2017 Procurement 0 27 12 19 31 4 8 30 56 26
2017 Real property 19 21 22 13 9 0 16 48 27 30
2017 Materiel management 12 34 23 12 0 7 11 57 15 17
2017 Information management 13 25 16 15 23 0 7 41 42 154
2017 Information technology 11 21 17 17 22 2 10 36 45 511
2017 Internal audit 9 29 26 13 17 0 6 41 31 54
2017 Evaluation 15 33 20 6 21 0 6 50 28 54
2017 Data sciences 13 18 12 27 20 2 7 35 52 80
2017 Policy 9 23 15 19 24 2 8 36 48 496
2017 Project management 8 20 17 15 30 2 9 31 50 494
2017 Other services to the public 11 21 14 17 27 1 8 35 49 1343
2017 None of the above 9 18 16 17 29 1 9 31 52 1229

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 5 10 15 20 43 1 6 16 68 2254
2018 Health care practitioners 1 7 8 21 54 1 9 8 83 167
2018 Federal regulators 8 8 20 15 46 0 4 16 63 82
2018 Compliance, inspection and enforcement 3 7 12 20 52 2 4 11 76 541
2018 Communications or public affairs 5 10 18 17 40 2 7 17 63 179
2018 Access to information and privacy 1 13 15 15 45 3 7 16 67 75
2018 Security 0 7 22 20 50 0 2 7 71 43
2018 Legal services 4 17 19 14 26 6 13 27 50 22
2018 Administration and operations 3 9 13 20 50 1 4 12 74 2268
2018 Human resources 3 8 13 17 54 1 4 11 76 480
2018 Financial management 2 9 13 20 46 4 6 12 73 269
2018 Procurement 0 17 17 24 31 8 3 19 62 29
2018 Real property 4 9 9 12 60 0 6 14 76 33
2018 Information management 7 18 16 16 38 1 4 26 57 150
2018 Information technology 5 15 16 18 37 3 7 21 61 526
2018 Internal audit 2 7 20 15 47 2 7 10 68 58
2018 Evaluation 6 8 3 11 58 4 10 16 80 70
2018 Data sciences 5 8 10 23 42 3 10 14 74 103
2018 Policy 4 12 9 21 48 2 5 16 74 553
2018 Project management 3 11 10 19 52 2 4 15 75 540
2018 Other services to the public 3 10 13 19 47 2 5 14 71 1354
2018 None of the above 3 11 12 22 45 1 5 16 71 856
2017 Client contact centre 3 8 10 17 51 2 8 12 76 2193
2017 Health care practitioners 3 10 13 17 44 5 8 15 70 108
2017 Federal regulators 7 13 19 6 46 4 4 22 57 76
2017 Compliance, inspection and enforcement 2 6 11 18 56 2 6 8 80 456
2017 Communications or public affairs 1 8 12 20 49 3 8 9 77 163
2017 Access to information and privacy 6 17 10 12 44 6 5 26 63 86
2017 Security 6 11 14 13 52 0 4 17 68 54
2017 Science and technology 7 11 16 16 43 0 7 19 63 26
2017 Legal services 8 4 5 18 49 0 17 14 80 23
2017 Administration and operations 2 7 10 16 56 2 7 10 79 2209
2017 Human resources 4 7 10 18 52 2 7 12 77 419
2017 Financial management 2 6 9 20 52 2 8 9 81 298
2017 Procurement 0 8 16 11 49 8 8 10 72 26
2017 Real property 10 11 17 18 35 0 10 23 58 30
2017 Materiel management 6 5 17 24 30 6 11 13 66 17
2017 Information management 5 14 8 17 47 1 7 21 70 154
2017 Information technology 4 11 13 16 45 1 10 17 68 511
2017 Internal audit 4 16 12 19 38 2 10 22 65 54
2017 Evaluation 4 7 13 13 56 2 6 11 75 54
2017 Data sciences 1 16 12 16 48 0 7 19 69 80
2017 Policy 3 9 11 18 47 3 9 13 74 497
2017 Project management 2 9 11 16 54 2 6 12 76 494
2017 Other services to the public 3 10 12 14 53 2 6 14 73 1343
2017 None of the above 3 7 11 18 52 1 6 11 77 1230

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 16 16 11 12 1 9 56 26 2981
2018 Health care practitioners 31 17 9 7 18 2 15 59 30 181
2018 Federal regulators 36 11 17 8 18 2 8 53 29 101
2018 Compliance, inspection and enforcement 35 15 16 11 14 2 6 55 27 700
2018 Communications or public affairs 37 14 19 12 10 1 7 56 24 240
2018 Access to information and privacy 41 14 16 8 12 1 8 60 22 110
2018 Security 28 17 11 14 18 2 10 51 36 62
2018 Science and technology 41 13 12 9 11 0 14 64 23 29
2018 Legal services 29 13 21 14 10 0 13 48 28 28
2018 Administration and operations 36 16 17 11 12 1 7 57 25 3025
2018 Human resources 34 16 17 10 14 1 8 55 26 648
2018 Financial management 33 18 15 14 11 1 9 56 27 375
2018 Procurement 34 17 25 14 2 0 8 56 17 48
2018 Real property 48 14 12 12 8 0 6 66 21 50
2018 Materiel management 24 8 17 15 15 0 21 40 38 13
2018 Information management 37 19 17 6 11 2 7 63 19 240
2018 Information technology 34 17 16 12 12 1 6 56 26 889
2018 Internal audit 34 11 21 11 14 1 6 50 28 83
2018 Evaluation 31 15 16 11 17 1 10 51 31 99
2018 Data sciences 43 16 10 10 12 0 8 64 25 152
2018 Policy 35 18 19 8 11 1 7 58 21 760
2018 Project management 32 16 16 13 15 1 6 52 30 743
2018 Other services to the public 32 18 14 11 14 2 8 56 28 1784
2018 None of the above 35 15 15 11 16 1 8 55 29 1192
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