2018 Public Service Employee Survey Results for Canada Revenue Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - Other

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50m. Please indicate the nature of the harassment you experienced. Other

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Question 57d. Please indicate the type of discrimination you experienced. Religion

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Question 57l. Please indicate the type of discrimination you experienced. Disability

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Question 63. Overall, my level of work-related stress is…

Question 64. After my workday, I feel emotionally drained.

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Question 70. Have all your pay or other compensation issues been resolved?

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?