2018 Public Service Employee Survey Results for Canada Revenue Agency by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	25	49	9	13	4	0	74	17	3996
2018	Non-supervisor	24	47	9	14	6	0	71	20	23799
2017	Supervisor	28	46	9	12	5	0	74	17	4020
2017	Non-supervisor	24	43	11	15	7	0	67	22	25141
2014	Supervisor	32	44	9	11	4	0	76	15	4476
2014	Non-supervisor	24	43	11	14	7	0	68	21	27520
2011	Supervisor	36	44	9	8	3	0	80	11	4550
2011	Non-supervisor	25	45	12	13	5	1	70	18	27087
2008	Supervisor	29	45	11	10	3	0	75	14	4178
2008	Non-supervisor	24	46	11	12	6	0	71	18	24868

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	55	35	6	3	2	90	4	3982
2018	Non-supervisor	35	40	13	7	4	75	11	23727
2017	Supervisor	56	33	6	3	1	89	5	4018
2017	Non-supervisor	34	41	13	7	4	75	11	25124
2014	Supervisor	55	34	6	4	1	89	5	4478
2014	Non-supervisor	34	41	14	7	4	75	11	27534
2011	Supervisor	54	34	6	4	2	88	5	4552
2011	Non-supervisor	36	38	14	7	5	75	12	27087
2008	Supervisor	49	40	6	4	1	89	5	4179
2008	Non-supervisor	30	43	14	7	5	74	12	24876

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	59	33	4	3	1	92	4	3965
2018	Non-supervisor	40	41	10	6	3	80	10	23570
2017	Supervisor	60	32	4	3	1	92	4	4018
2017	Non-supervisor	40	41	9	6	3	81	10	25097
2014	Supervisor	60	33	4	3	1	92	4	4478
2014	Non-supervisor	39	41	10	6	3	80	10	27512
2011	Supervisor	54	38	4	3	1	93	4	4551
2011	Non-supervisor	38	43	9	6	4	81	10	27093
2008	Supervisor	51	42	4	2	1	93	3	4182
2008	Non-supervisor	36	46	9	5	3	82	9	24876

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	48	34	7	8	3	0	0	82	11	3982
2018	Non-supervisor	46	34	10	6	3	0	0	81	9	23737
2017	Supervisor	47	33	7	8	5	0	0	80	13	4017
2017	Non-supervisor	44	35	10	7	4	0	1	79	11	25110
2014	Supervisor	47	34	8	8	4	0	0	81	12	4479
2014	Non-supervisor	41	35	11	7	4	0	1	77	11	27522
2011	Supervisor	46	38	6	7	3	0	0	84	9	4551
2011	Non-supervisor	40	38	11	6	3	1	1	79	10	27088

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	47	39	7	5	2	86	7	3972
2018	Non-supervisor	31	43	13	8	4	75	12	23669
2017	Supervisor	45	42	6	4	2	87	7	4023
2017	Non-supervisor	29	46	13	8	5	75	12	25128
2014	Supervisor	45	42	6	5	2	87	7	4479
2014	Non-supervisor	28	47	13	8	4	75	12	27532
2011	Supervisor	47	40	7	5	2	87	7	4551
2011	Non-supervisor	31	44	13	7	5	75	12	27062
2008	Supervisor	48	41	6	4	2	88	6	4165
2008	Non-supervisor	31	45	12	7	4	76	12	24758

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	29	39	13	12	7	0	68	19	3979
2018	Non-supervisor	24	35	19	12	9	0	60	21	23732
2017	Supervisor	29	39	13	12	7	0	68	19	4018
2017	Non-supervisor	22	37	18	13	9	0	60	22	25116
2014	Supervisor	28	39	13	12	7	0	67	20	4479
2014	Non-supervisor	20	36	18	15	10	0	56	25	27523
2011	Supervisor	24	41	14	13	8	0	66	21	4551
2011	Non-supervisor	18	39	17	15	10	1	57	25	27114

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	35	45	10	8	3	79	11	3995
2018	Non-supervisor	33	43	12	8	4	76	12	23755
2017	Supervisor	36	45	8	8	3	81	11	4018
2017	Non-supervisor	32	44	11	9	3	77	12	25107

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	62	31	5	2	1	0	93	3	3988
2018	Non-supervisor	45	40	8	4	2	0	86	6	23777
2017	Supervisor	57	35	5	2	1	0	91	4	4018
2017	Non-supervisor	41	41	10	5	3	1	83	7	25095
2014	Supervisor	57	34	5	2	1	0	92	3	4476
2014	Non-supervisor	39	42	11	5	3	1	81	7	27522
2011	Supervisor	53	38	5	2	1	0	91	4	4549
2011	Non-supervisor	36	45	11	5	2	1	82	8	27114
2008	Supervisor	58	34	5	2	1	0	92	4	4180
2008	Non-supervisor	42	42	9	4	2	1	85	6	24873

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	37	38	10	9	6	76	15	3983
2018	Non-supervisor	27	38	16	11	7	65	19	23718
2017	Supervisor	35	39	10	9	7	74	16	4015
2017	Non-supervisor	25	38	16	12	9	63	20	25098

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	64	28	5	2	1	92	3	3955
2018	Non-supervisor	48	36	11	3	2	84	5	23596
2017	Supervisor	66	28	4	1	1	94	2	4016
2017	Non-supervisor	49	36	10	3	2	85	5	25072
2014	Supervisor	74	21	3	1	1	95	2	4476
2014	Non-supervisor	59	29	8	2	1	88	4	27518
2011	Supervisor	71	24	4	1	0	94	2	4553
2011	Non-supervisor	57	31	8	2	1	88	3	27118

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	40	39	8	8	5	0	0	79	13	3965
2018	Non-supervisor	24	37	17	13	9	0	0	61	22	23685
2017	Supervisor	40	41	7	8	5	0	0	80	13	4010
2017	Non-supervisor	24	39	15	13	8	0	0	63	21	25053
2014	Supervisor	34	44	7	10	6	0	0	78	15	4479
2014	Non-supervisor	19	40	15	15	11	0	0	59	26	27534
2011	Supervisor	43	39	6	7	4	0	0	82	12	4546
2011	Non-supervisor	25	41	14	12	7	1	1	67	19	27086

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	43	35	11	7	5	0	78	12	3967
2018	Non-supervisor	27	34	19	11	8	0	62	19	23614
2017	Supervisor	42	36	10	8	5	0	78	12	4010
2017	Non-supervisor	27	35	18	12	8	1	62	20	25054
2014	Supervisor	39	36	10	9	5	0	76	14	4480
2014	Non-supervisor	24	36	17	13	9	0	60	22	27527

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	40	36	11	8	5	0	76	12	3981
2018	Non-supervisor	30	39	16	10	5	0	69	15	23656
2017	Supervisor	40	38	9	9	4	0	78	13	4014
2017	Non-supervisor	30	40	14	10	5	0	71	15	25047
2014	Supervisor	40	39	10	7	4	0	79	11	4477
2014	Non-supervisor	29	41	15	10	6	0	70	15	27531
2011	Supervisor	46	40	7	5	2	0	86	7	4548
2011	Non-supervisor	36	42	12	7	3	1	79	10	27069

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	50	37	8	4	2	87	5	3980
2018	Non-supervisor	38	41	12	6	3	79	9	23760
2017	Supervisor	50	37	7	4	2	88	5	4007
2017	Non-supervisor	37	41	12	6	4	79	9	25022
2014	Supervisor	52	37	7	3	1	89	5	4476
2014	Non-supervisor	39	41	11	5	3	80	9	27516
2011	Supervisor	51	39	6	3	1	90	5	4558
2011	Non-supervisor	37	43	11	6	3	80	9	27105
2008	Supervisor	52	39	5	3	1	91	5	4182
2008	Non-supervisor	38	44	9	6	3	82	9	24886

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	25	32	23	12	7	0	0	58	19	4000
2018	Non-supervisor	47	32	14	4	2	0	1	80	6	23827
2017	Supervisor	23	39	21	11	5	0	0	63	16	4020
2017	Non-supervisor	48	33	12	3	2	1	2	83	5	25144
2014	Supervisor	24	35	24	10	6	0	0	60	16	4479
2014	Non-supervisor	45	33	14	4	2	0	1	79	7	27536
2011	Supervisor	24	36	24	12	5	0	0	60	16	4549
2011	Non-supervisor	43	34	15	4	2	0	1	78	7	27121
2008	Supervisor	16	34	28	14	7	0	0	50	22	4183
2008	Non-supervisor	36	36	17	6	3	0	1	74	9	24880

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	14	28	40	14	4	0	0	17	42	3987
2018	Non-supervisor	9	23	36	20	9	1	2	30	34	23717
2017	Supervisor	15	30	38	12	5	0	1	17	45	4006
2017	Non-supervisor	10	22	35	18	10	1	4	29	33	25023
2014	Supervisor	12	32	39	12	4	0	0	16	44	4468
2014	Non-supervisor	10	25	36	17	8	1	3	26	37	27484
2011	Supervisor	13	31	38	13	4	0	1	17	44	4545
2011	Non-supervisor	9	24	36	18	8	1	3	28	35	27011
2008	Supervisor	10	32	40	14	3	0	0	17	43	4181
2008	Non-supervisor	9	25	37	19	8	1	2	27	34	24820

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	11	20	34	24	10	0	1	35	31	3974
2018	Non-supervisor	10	17	28	25	15	2	2	42	28	23638
2017	Supervisor	12	21	32	21	12	0	1	34	34	4001
2017	Non-supervisor	10	17	29	21	16	3	5	40	30	24937
2014	Supervisor	11	21	33	22	10	1	1	33	33	4473
2014	Non-supervisor	10	19	29	22	14	3	4	37	31	27440
2011	Supervisor	9	20	33	24	11	0	2	36	30	4549
2011	Non-supervisor	9	17	29	24	15	3	4	41	28	27003
2008	Supervisor	8	19	32	27	13	1	1	40	28	4177
2008	Non-supervisor	8	17	30	25	15	3	3	43	26	24776

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	16	27	35	16	5	0	1	21	43	3977
2018	Non-supervisor	12	20	30	22	12	2	3	36	33	23615
2017	Supervisor	16	25	36	16	6	0	1	22	41	4003
2017	Non-supervisor	12	19	30	20	12	3	5	35	33	24977
2014	Supervisor	16	25	34	17	6	0	1	24	42	4478
2014	Non-supervisor	12	20	30	20	11	2	4	33	35	27442
2011	Supervisor	13	25	36	17	7	0	1	25	39	4546
2011	Non-supervisor	11	19	31	21	12	2	5	35	32	26992
2008	Supervisor	9	21	38	23	8	0	1	31	31	4176
2008	Non-supervisor	9	19	31	23	11	3	4	37	30	24793

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	10	22	39	22	6	0	0	29	32	3965
2018	Non-supervisor	7	12	29	30	18	1	3	50	20	23603
2017	Supervisor	10	20	41	22	8	0	1	30	30	3993
2017	Non-supervisor	7	12	28	28	18	2	6	49	20	24867
2014	Supervisor	10	21	41	21	6	0	0	27	31	4469
2014	Non-supervisor	7	13	30	28	16	1	5	47	21	27382
2011	Supervisor	9	22	41	22	6	0	1	28	31	4537
2011	Non-supervisor	6	13	30	28	16	1	5	48	20	26961
2008	Supervisor	8	22	43	21	5	0	0	26	31	4177
2008	Non-supervisor	6	13	31	30	16	1	4	48	19	24780

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	20	29	32	14	5	0	0	19	49	3977
2018	Non-supervisor	11	19	28	23	15	1	3	40	31	23663
2017	Supervisor	20	28	32	12	6	0	1	18	49	4015
2017	Non-supervisor	11	17	27	21	16	2	6	40	30	24945
2014	Supervisor	22	30	31	11	5	0	1	16	52	4478
2014	Non-supervisor	12	19	29	20	14	2	4	36	33	27430
2011	Supervisor	21	31	32	11	4	0	1	15	52	4552
2011	Non-supervisor	12	20	29	20	13	2	5	35	34	27014
2008	Supervisor	21	32	32	11	4	0	1	15	53	4182
2008	Non-supervisor	10	19	29	22	15	2	4	39	31	24771

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	14	23	32	21	8	0	1	29	38	3968
2018	Non-supervisor	10	16	25	25	17	4	3	45	28	23605
2017	Supervisor	12	23	33	22	9	0	1	31	36	4010
2017	Non-supervisor	9	15	25	23	17	5	7	45	27	24965
2014	Supervisor	11	21	34	23	9	0	1	33	32	4465
2014	Non-supervisor	8	15	25	25	17	4	6	46	26	27430
2011	Supervisor	10	21	35	23	9	0	1	33	31	4542
2011	Non-supervisor	8	16	26	24	16	3	6	45	26	26953
2008	Supervisor	14	25	34	19	7	0	1	27	39	4183
2008	Non-supervisor	10	18	26	23	15	4	5	41	30	24805

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	16	28	38	13	4	0	1	18	44	3985
2018	Non-supervisor	12	21	33	19	11	3	3	31	34	23705
2017	Supervisor	16	27	37	14	5	0	1	19	43	4006
2017	Non-supervisor	12	20	33	17	11	3	5	30	34	24980
2014	Supervisor	15	27	37	14	5	0	1	20	42	4471
2014	Non-supervisor	13	21	32	17	10	3	4	30	36	27453

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	28	44	13	8	4	1	1	74	13	3979
2018	Non-supervisor	23	33	21	9	6	6	3	61	16	23721
2017	Supervisor	34	41	11	7	5	1	1	77	12	4015
2017	Non-supervisor	28	32	16	8	6	6	4	67	15	25131
2014	Supervisor	42	40	8	6	3	1	1	83	9	4479
2014	Non-supervisor	33	32	15	8	5	4	3	70	14	27531

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	54	31	6	6	3	0	85	10	3968
2018	Non-supervisor	43	32	10	9	6	1	75	15	23689
2017	Supervisor	57	29	5	6	3	0	86	9	4022
2017	Non-supervisor	45	31	9	8	5	1	77	13	25132
2014	Supervisor	61	27	4	6	2	0	88	8	4476
2014	Non-supervisor	48	29	9	8	5	1	78	14	27525

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	22	39	13	15	8	2	1	63	24	3973
2018	Non-supervisor	14	22	21	13	11	17	2	44	30	23681
2017	Supervisor	19	39	14	17	8	2	1	60	26	4016
2017	Non-supervisor	12	21	20	15	11	20	2	42	33	25110
2014	Supervisor	20	38	14	16	8	1	1	60	25	4480
2014	Non-supervisor	11	21	20	17	12	17	2	39	36	27525

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	47	39	6	6	2	86	8	3964
2018	Non-supervisor	48	36	7	6	3	84	9	23697
2017	Supervisor	44	42	6	6	2	86	8	4008
2017	Non-supervisor	44	39	8	6	3	84	9	25095
2014	Supervisor	48	42	5	5	1	89	6	4478
2014	Non-supervisor	44	40	7	6	2	84	8	27517

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	44	42	8	4	2	0	0	86	6	3973
2018	Non-supervisor	35	40	16	5	3	2	1	76	8	23729

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	40	36	11	8	5	0	0	76	13	3952
2018	Non-supervisor	41	35	12	7	4	1	0	77	11	23686
2017	Supervisor	40	38	9	8	5	0	0	78	13	4023
2017	Non-supervisor	40	36	11	7	4	1	0	77	11	25144
2014	Supervisor	39	38	9	8	5	0	0	77	13	4481
2014	Non-supervisor	40	37	11	7	4	1	0	77	12	27535
2011	Supervisor	34	39	10	10	5	0	0	74	15	4547
2011	Non-supervisor	35	39	12	8	5	1	0	75	13	27107
2008	Supervisor	31	39	12	11	7	1	0	70	18	4183
2008	Non-supervisor	38	37	10	8	5	1	1	76	14	24873

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	50	30	9	6	4	1	0	81	10	3947
2018	Non-supervisor	50	29	10	5	3	2	1	81	8	23646
2017	Supervisor	48	32	9	6	4	1	0	81	10	4022
2017	Non-supervisor	48	31	11	5	3	3	1	81	8	25140
2014	Supervisor	49	31	9	6	3	1	0	81	9	4481
2014	Non-supervisor	47	31	11	5	3	2	1	80	9	27530
2011	Supervisor	45	33	10	6	4	1	0	80	10	4551
2011	Non-supervisor	44	32	11	6	4	2	1	79	10	27089
2008	Supervisor	43	34	11	6	5	2	0	78	11	4182
2008	Non-supervisor	44	31	11	6	4	3	1	78	11	24876

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	50	32	8	6	4	0	82	10	3933
2018	Non-supervisor	47	32	10	6	4	1	81	10	23599
2017	Supervisor	49	34	6	7	3	0	84	10	4022
2017	Non-supervisor	46	34	9	6	4	1	81	10	25124
2014	Supervisor	50	33	6	6	3	0	84	10	4478
2014	Non-supervisor	45	34	9	6	4	1	81	10	27528
2011	Supervisor	46	36	7	7	4	0	82	11	4548
2011	Non-supervisor	42	36	10	8	4	1	78	12	27064
2008	Supervisor	43	38	7	7	5	0	81	12	4182
2008	Non-supervisor	42	36	9	7	5	1	78	12	24869

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	57	25	9	4	4	1	82	9	3947
2018	Non-supervisor	54	26	10	4	4	1	82	8	23614
2017	Supervisor	58	25	9	4	4	1	83	8	4020
2017	Non-supervisor	56	25	10	4	3	2	82	7	25113

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	51	28	10	6	5	80	10	3953
2018	Non-supervisor	51	29	10	5	4	80	10	23674
2017	Supervisor	56	27	8	5	4	83	9	4012
2017	Non-supervisor	55	27	9	5	4	82	9	25093
2014	Supervisor	57	28	7	5	3	85	8	4475
2014	Non-supervisor	53	29	8	5	4	83	9	27524

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	35	37	11	8	5	1	3	75	14	3984
2017	Supervisor	35	38	10	9	5	1	2	76	14	4022
2014	Supervisor	36	35	10	9	5	2	3	75	14	4476

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	38	33	12	9	6	2	0	73	15	3989
2018	Non-supervisor	31	31	17	7	6	7	0	67	14	23794
2017	Supervisor	37	35	11	9	7	1	0	73	16	4026
2017	Non-supervisor	30	31	16	8	6	9	0	67	15	25138
2014	Supervisor	39	35	10	9	5	2	0	76	13	4474
2014	Non-supervisor	29	32	16	8	6	9	0	67	15	27507
2011	Supervisor	34	36	12	9	6	2	0	72	16	4552
2011	Non-supervisor	23	31	20	10	8	8	1	59	19	27085

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	33	36	13	11	7	0	70	18	3975
2018	Non-supervisor	28	32	18	11	8	3	61	20	23721
2017	Supervisor	32	35	12	11	8	0	68	20	4024
2017	Non-supervisor	26	31	18	12	9	4	60	21	25138
2014	Supervisor	33	38	12	11	6	0	71	17	4475
2014	Non-supervisor	25	32	18	12	8	3	60	21	27504
2011	Supervisor	28	39	13	11	8	1	68	19	4548
2011	Non-supervisor	20	33	20	12	11	3	55	24	27052
2008	Supervisor	34	38	11	9	7	1	72	17	4178
2008	Non-supervisor	22	35	18	11	10	3	59	22	24847

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	21	39	15	15	8	1	61	23	3973
2018	Non-supervisor	20	29	21	14	9	6	52	25	23719
2017	Supervisor	21	38	15	16	9	1	59	26	4024
2017	Non-supervisor	19	29	20	15	10	7	51	27	25114
2014	Supervisor	20	39	17	16	7	1	60	23	4473
2014	Non-supervisor	18	29	21	15	10	7	51	27	27492
2011	Supervisor	14	43	16	17	8	1	58	25	4552
2011	Non-supervisor	12	32	21	17	10	8	48	29	27096
2008	Supervisor	15	43	15	18	8	1	59	26	4180
2008	Non-supervisor	11	33	20	17	10	8	48	30	24848

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	23	39	15	14	8	1	63	22	3983
2018	Non-supervisor	20	32	19	15	10	3	54	26	23754
2017	Supervisor	24	42	13	13	8	0	66	21	4019
2017	Non-supervisor	20	33	17	15	11	5	55	27	25102
2014	Supervisor	25	41	13	14	6	0	66	21	4473
2014	Non-supervisor	19	34	18	15	11	4	55	27	27484
2011	Supervisor	20	44	13	16	7	1	65	23	4547
2011	Non-supervisor	15	36	18	17	10	4	52	29	27070
2008	Supervisor	24	47	10	14	5	1	71	19	4179
2008	Non-supervisor	17	40	16	16	8	3	60	24	24851

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	34	44	13	6	3	0	78	9	3973
2018	Non-supervisor	28	43	17	8	3	1	72	11	23701
2017	Supervisor	37	42	10	7	3	0	80	10	4015
2017	Non-supervisor	29	41	16	8	4	1	71	13	25104
2014	Supervisor	42	41	9	5	2	0	83	7	4479
2014	Non-supervisor	31	41	16	7	4	1	74	10	27513
2011	Supervisor	36	46	10	6	2	0	81	9	4549
2011	Non-supervisor	28	43	17	8	4	2	71	12	27074

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	48	38	7	5	2	0	0	86	7	3974
2018	Non-supervisor	34	39	14	7	4	2	1	75	11	23698
2017	Supervisor	53	34	7	4	2	1	0	87	6	4013
2017	Non-supervisor	37	37	12	6	3	3	1	78	10	25074
2014	Supervisor	58	32	5	3	1	0	0	91	4	4474
2014	Non-supervisor	42	37	9	5	3	2	1	82	8	27489
2011	Supervisor	52	34	6	4	2	1	0	87	6	4550
2011	Non-supervisor	35	38	12	6	4	3	1	77	11	27041
2008	Supervisor	46	36	8	6	3	1	0	84	9	4177
2008	Non-supervisor	29	39	13	8	5	5	1	73	14	24850

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	46	37	10	5	2	0	0	83	7	3960
2018	Non-supervisor	35	38	16	6	4	1	0	74	10	23628

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	26	29	16	13	10	2	3	59	24	3972
2018	Non-supervisor	21	27	19	13	11	7	1	53	27	23706
2017	Supervisor	27	28	15	13	10	3	4	59	25	4016
2017	Non-supervisor	20	26	17	14	12	9	2	52	29	25074
2014	Supervisor	30	28	14	12	9	3	3	62	23	4471
2014	Non-supervisor	19	26	18	15	13	8	1	50	31	27483
2011	Supervisor	24	28	16	13	10	5	4	57	25	4554
2011	Non-supervisor	15	25	19	16	14	10	2	45	34	27108

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	29	40	14	11	6	0	69	17	3960
2018	Non-supervisor	23	33	19	14	10	2	57	24	23706
2017	Supervisor	31	40	12	12	5	0	71	17	4021
2017	Non-supervisor	24	34	17	13	9	3	59	23	25092
2014	Supervisor	33	40	11	10	5	0	73	15	4472
2014	Non-supervisor	24	35	16	13	9	2	60	23	27476
2011	Supervisor	33	42	10	9	5	0	76	14	4552
2011	Non-supervisor	23	37	17	13	9	1	61	22	27096
2008	Supervisor	30	44	12	9	5	0	74	14	4182
2008	Non-supervisor	22	39	16	12	9	1	62	21	24866

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	33	32	12	12	10	0	1	66	22	3969
2018	Non-supervisor	22	30	16	15	14	2	1	53	30	23693
2017	Supervisor	34	32	10	13	10	0	1	67	23	4024
2017	Non-supervisor	22	29	15	15	15	2	1	53	32	25099
2014	Supervisor	34	32	10	13	9	0	1	67	22	4472
2014	Non-supervisor	21	30	14	16	16	2	1	52	33	27474
2011	Supervisor	30	35	11	13	11	0	1	65	24	4552
2011	Non-supervisor	17	30	15	17	18	1	1	48	36	27083
2008	Supervisor	30	39	9	12	9	0	1	69	22	4183
2008	Non-supervisor	18	36	13	15	15	1	1	55	31	24867

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	32	41	15	8	4	1	0	73	12	3980
2018	Non-supervisor	19	33	24	11	7	5	0	55	19	23730
2017	Supervisor	31	40	16	8	4	1	0	72	13	4021
2017	Non-supervisor	19	33	22	12	8	6	1	55	21	25111

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	59	29	7	2	1	1	0	89	3	3971
2018	Non-supervisor	47	35	10	3	2	2	0	84	5	23663
2017	Supervisor	54	33	8	2	1	1	0	88	4	4019
2017	Non-supervisor	42	36	13	3	2	3	1	80	6	25084
2014	Supervisor	61	28	7	2	1	1	0	90	3	4464
2014	Non-supervisor	48	33	10	3	2	3	0	84	5	27466

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	54	34	7	3	2	0	88	5	3967
2018	Non-supervisor	45	37	10	4	2	1	83	6	23657
2017	Supervisor	51	37	7	4	2	0	87	6	4015
2017	Non-supervisor	42	39	11	4	3	2	82	7	25118
2014	Supervisor	57	32	6	3	1	0	90	5	4470
2014	Non-supervisor	45	36	10	5	2	2	82	7	27471
2011	Supervisor	47	38	8	4	2	1	86	6	4555
2011	Non-supervisor	33	40	14	6	4	3	75	11	27063

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	57	31	6	4	2	0	87	6	3963
2018	Non-supervisor	48	36	9	4	3	0	83	7	23623
2017	Supervisor	52	34	6	5	3	0	86	8	4022
2017	Non-supervisor	45	37	9	5	4	0	82	9	25114
2014	Supervisor	59	30	5	4	2	0	89	6	4469
2014	Non-supervisor	47	35	9	5	3	0	83	8	27461
2011	Supervisor	51	36	6	4	3	0	87	7	4535
2011	Non-supervisor	38	40	11	6	4	0	78	10	27016
2008	Supervisor	46	40	6	5	3	0	86	8	4181
2008	Non-supervisor	35	43	11	7	4	1	78	11	24855

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	48	32	11	5	3	0	80	9	3972
2018	Non-supervisor	40	33	15	7	5	0	73	12	23658
2017	Supervisor	46	32	11	7	4	0	78	11	4017
2017	Non-supervisor	36	34	16	8	5	1	71	13	25084
2014	Supervisor	44	34	11	7	4	0	78	11	4469
2014	Non-supervisor	33	37	15	9	6	1	70	15	27474
2011	Supervisor	43	36	11	6	3	0	80	9	4547
2011	Non-supervisor	29	38	18	8	6	1	68	14	27065

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	45	34	11	6	4	80	10	3955
2018	Non-supervisor	37	36	14	8	5	73	12	23554
2017	Supervisor	43	36	10	8	3	79	11	4021
2017	Non-supervisor	33	37	15	9	5	71	14	25087
2014	Supervisor	43	36	9	7	4	80	11	4466
2014	Non-supervisor	32	39	14	10	5	71	15	27470
2011	Supervisor	42	38	9	7	3	81	10	4544
2011	Non-supervisor	28	41	16	9	5	69	14	27054
2008	Supervisor	44	39	8	6	3	82	9	4178
2008	Non-supervisor	29	43	14	9	5	72	14	24850

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	44	24	15	9	5	2	70	15	3978
2018	Non-supervisor	32	27	19	11	8	3	61	19	23714
2017	Supervisor	42	26	15	8	6	2	70	15	4020
2017	Non-supervisor	30	27	19	11	8	5	60	20	25087
2014	Supervisor	45	25	15	8	4	3	71	13	4468
2014	Non-supervisor	30	28	18	11	8	5	61	20	27469
2011	Supervisor	43	26	16	8	5	3	71	13	4539
2011	Non-supervisor	28	28	18	12	9	5	59	21	27062
2008	Supervisor	42	27	15	8	4	3	72	13	4178
2008	Non-supervisor	27	30	17	12	8	6	61	21	24859

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Supervisor	27	44	29	3998
2018	Non-supervisor	22	43	35	23867
2017	Supervisor	28	46	27	4021
2017	Non-supervisor	21	45	34	25132
2014	Supervisor	27	46	27	4471
2014	Non-supervisor	21	45	34	27473
2011	Supervisor	28	48	24	4557
2011	Non-supervisor	22	46	32	27132

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Supervisor	30	48	14	3	1	3	1072
2018	Non-supervisor	20	44	20	5	5	5	5119
2017	Supervisor	32	45	12	4	1	6	1117
2017	Non-supervisor	23	40	17	5	9	7	5286
2014	Supervisor	36	46	8	5	9999	5	1197
2014	Non-supervisor	23	46	16	8	9999	7	5728
2011	Supervisor	30	49	12	4	9999	4	1269
2011	Non-supervisor	23	43	19	8	9999	7	5846

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Supervisor	13	87	3993
2018	Non-supervisor	12	88	23822

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Supervisor	38	507
2018	Non-supervisor	52	2923

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Supervisor	57	507
2018	Non-supervisor	62	2923

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Supervisor	25	507
2018	Non-supervisor	2	2923

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Supervisor	2	507
2018	Non-supervisor	5	2923

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	507
2018	Non-supervisor	12	2923

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	3	507
2018	Non-supervisor	3	2923

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Supervisor	42	507
2018	Non-supervisor	35	2917

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Supervisor	35	507
2018	Non-supervisor	38	2917

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Supervisor	42	507
2018	Non-supervisor	41	2917

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Supervisor	42	507
2018	Non-supervisor	41	2917

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Supervisor	33	507
2018	Non-supervisor	26	2917

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Supervisor	51	507
2018	Non-supervisor	55	2917

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Supervisor	42	507
2018	Non-supervisor	33	2917

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	507
2018	Non-supervisor	9	2917

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Supervisor	10	507
2018	Non-supervisor	10	2917

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Supervisor	45	507
2018	Non-supervisor	48	2917

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Supervisor	25	507
2018	Non-supervisor	21	2917

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	507
2018	Non-supervisor	15	2917

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	57	505
2018	Non-supervisor	45	2919

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	33	505
2018	Non-supervisor	24	2919

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	505
2018	Non-supervisor	4	2919

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	15	505
2018	Non-supervisor	24	2919

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	505
2018	Non-supervisor	9	2919

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	505
2018	Non-supervisor	7	2919

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	505
2018	Non-supervisor	13	2919

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	10	505
2018	Non-supervisor	9	2919

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	24	505
2018	Non-supervisor	29	2919

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	11	480
2018	Non-supervisor	11	2715

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	480
2018	Non-supervisor	20	2715

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	8	480
2018	Non-supervisor	10	2715

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	9	480
2018	Non-supervisor	7	2715

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	11	480
2018	Non-supervisor	9	2715

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	10	480
2018	Non-supervisor	9	2715

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	10	480
2018	Non-supervisor	10	2715

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	4	480
2018	Non-supervisor	11	2715

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	10	480
2018	Non-supervisor	13	2715

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Supervisor	24	480
2018	Non-supervisor	26	2715

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	7	480
2018	Non-supervisor	8	2715

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Supervisor	43	480
2018	Non-supervisor	46	2715

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	1	480
2018	Non-supervisor	2	2715

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	56	480
2018	Non-supervisor	55	2715

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	480
2018	Non-supervisor	3	2715

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	13	480
2018	Non-supervisor	12	2715

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	29	26	18	7	5	12	3	65	14	3973
2018	Non-supervisor	20	19	22	6	6	23	6	54	16	23745
2017	Supervisor	30	26	17	6	5	13	3	67	13	4024
2017	Non-supervisor	19	19	19	5	6	25	8	56	16	25128
2014	Supervisor	36	25	14	5	4	12	3	73	11	4467
2014	Non-supervisor	20	20	19	6	6	24	6	56	16	27463

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	45	32	12	5	3	2	0	79	8	3968
2018	Non-supervisor	34	32	17	5	4	7	1	72	10	23752
2017	Supervisor	46	33	11	5	3	2	0	81	8	4018
2017	Non-supervisor	34	32	16	5	4	8	1	73	10	25104
2014	Supervisor	52	31	9	4	2	2	0	84	6	4465
2014	Non-supervisor	34	33	16	5	4	8	1	73	10	27441
2011	Supervisor	55	33	6	3	2	1	0	89	5	4548
2011	Non-supervisor	39	39	11	5	3	3	0	80	9	27063

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Supervisor	6	94	3989
2018	Non-supervisor	8	92	23783

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Supervisor	25	252
2018	Non-supervisor	33	1780

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Supervisor	78	252
2018	Non-supervisor	77	1780

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Supervisor	9	252
2018	Non-supervisor	1	1780

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Supervisor	0	252
2018	Non-supervisor	0	1780

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	252
2018	Non-supervisor	6	1780

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	252
2018	Non-supervisor	9	1780

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	8	252
2018	Non-supervisor	9	1780

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Supervisor	33	250
2018	Non-supervisor	29	1779

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Supervisor	22	250
2018	Non-supervisor	22	1779

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Supervisor	22	250
2018	Non-supervisor	19	1779

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Supervisor	4	250
2018	Non-supervisor	8	1779

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Supervisor	29	250
2018	Non-supervisor	27	1779

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Supervisor	33	250
2018	Non-supervisor	24	1779

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Supervisor	3	250
2018	Non-supervisor	4	1779

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Supervisor	4	250
2018	Non-supervisor	6	1779

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Supervisor	10	250
2018	Non-supervisor	11	1779

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Supervisor	11	250
2018	Non-supervisor	19	1779

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Supervisor	0	250
2018	Non-supervisor	0	1779

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	250
2018	Non-supervisor	18	1779

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	33	251
2018	Non-supervisor	25	1782

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	16	251
2018	Non-supervisor	13	1782

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	6	251
2018	Non-supervisor	3	1782

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	251
2018	Non-supervisor	19	1782

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	3	251
2018	Non-supervisor	4	1782

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	4	251
2018	Non-supervisor	6	1782

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	8	251
2018	Non-supervisor	9	1782

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	251
2018	Non-supervisor	8	1782

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	47	251
2018	Non-supervisor	51	1782

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	4	242
2018	Non-supervisor	6	1661

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	7	242
2018	Non-supervisor	13	1661

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	2	242
2018	Non-supervisor	2	1661

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	3	242
2018	Non-supervisor	3	1661

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	2	242
2018	Non-supervisor	4	1661

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	242
2018	Non-supervisor	6	1661

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	6	242
2018	Non-supervisor	10	1661

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	5	242
2018	Non-supervisor	11	1661

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Supervisor	22	242
2018	Non-supervisor	22	1661

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	7	242
2018	Non-supervisor	9	1661

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Supervisor	40	242
2018	Non-supervisor	42	1661

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	65	242
2018	Non-supervisor	63	1661

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Supervisor	3	242
2018	Non-supervisor	3	1661

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	242
2018	Non-supervisor	13	1661

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	33	25	19	3	3	15	3	70	7	3981
2018	Non-supervisor	21	19	23	3	3	25	5	58	10	23757
2017	Supervisor	34	23	17	3	2	17	4	72	7	4023
2017	Non-supervisor	20	19	20	3	3	28	6	60	10	25117
2014	Supervisor	38	21	16	2	2	17	4	75	5	4467
2014	Non-supervisor	21	19	20	3	3	29	6	61	9	27454

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	49	31	12	3	2	3	0	82	5	3981
2018	Non-supervisor	36	32	17	4	3	8	1	74	7	23767
2017	Supervisor	50	32	10	3	2	3	0	85	5	4011
2017	Non-supervisor	35	32	16	3	3	10	1	76	7	25069
2014	Supervisor	54	29	10	2	2	4	0	86	4	4463
2014	Non-supervisor	36	32	15	3	2	10	1	76	6	27440
2011	Supervisor	58	31	5	3	1	1	0	90	4	4541
2011	Non-supervisor	40	38	11	4	2	5	0	82	6	27044

Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	28	31	22	10	9	0	1	59	19	3983
2018	Non-supervisor	27	29	21	11	11	0	1	57	22	23760
2017	Supervisor	27	29	20	12	11	0	1	56	24	4011
2017	Non-supervisor	27	28	19	12	12	1	2	56	24	25101

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	9	22	31	23	16	0	31	39	3977
2018	Non-supervisor	21	29	28	14	8	1	50	22	23739
2017	Supervisor	9	24	29	22	15	0	33	38	4019
2017	Non-supervisor	22	30	26	13	7	2	52	21	25081

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	12	28	30	18	11	0	0	40	29	3962
2018	Non-supervisor	29	28	22	11	7	1	3	59	18	23652
2017	Supervisor	13	30	28	17	11	0	1	44	28	4016
2017	Non-supervisor	29	29	20	11	7	1	4	60	19	25050

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	13	23	28	21	14	0	1	36	35	3962
2018	Non-supervisor	31	25	20	12	9	2	3	58	21	23658
2017	Supervisor	14	24	26	20	15	0	1	38	35	4017
2017	Non-supervisor	30	24	19	12	9	2	4	58	22	25085

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	42	24	17	7	5	0	5	69	13	3966
2018	Non-supervisor	62	16	7	2	1	1	10	88	4	23660
2017	Supervisor	40	26	15	7	5	0	6	71	13	4016
2017	Non-supervisor	57	16	7	2	1	1	17	88	4	25035

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	27	28	24	12	8	0	55	20	3978
2018	Non-supervisor	37	28	19	8	6	1	66	15	23709
2017	Supervisor	26	33	23	11	7	0	59	17	4010
2017	Non-supervisor	34	30	20	9	6	1	65	15	24995

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	20	39	24	11	6	0	0	59	17	3976
2018	Non-supervisor	28	34	22	9	5	1	2	64	14	23664
2017	Supervisor	23	37	23	11	6	0	0	60	17	4003
2017	Non-supervisor	29	32	21	9	5	1	2	64	15	24972

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	11	33	30	17	9	0	0	44	26	3979
2018	Non-supervisor	24	31	24	12	7	1	2	56	19	23649
2017	Supervisor	12	32	26	18	11	0	0	44	29	4007
2017	Non-supervisor	25	30	22	13	7	1	2	57	20	24992

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	27	35	22	10	5	0	1	62	16	3975
2018	Non-supervisor	32	31	20	10	5	1	2	64	15	23646
2017	Supervisor	29	35	20	11	5	0	1	64	16	4003
2017	Non-supervisor	32	31	19	10	5	1	2	65	15	24990

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	17	30	26	17	9	0	0	47	27	3962
2018	Non-supervisor	26	30	23	12	7	0	1	57	20	23608
2017	Supervisor	17	30	27	16	10	0	0	47	26	3999
2017	Non-supervisor	26	31	22	12	7	1	2	59	19	24944

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	56	23	12	5	3	2	80	8	3953
2018	Non-supervisor	53	23	12	5	4	3	78	10	23570
2017	Supervisor	58	22	11	5	2	1	81	7	4021
2017	Non-supervisor	52	24	13	5	3	3	78	9	25103

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	73	14	6	2	1	0	4	91	3	3963
2018	Non-supervisor	67	15	7	3	2	1	6	87	5	23617

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	71	13	7	3	3	0	2	87	6	3969
2018	Non-supervisor	68	13	6	4	4	1	4	86	8	23622
2017	Supervisor	74	13	5	4	2	0	2	88	6	4027
2017	Non-supervisor	69	13	6	4	3	1	4	87	7	25085

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	50	31	12	4	2	1	82	6	3981
2018	Non-supervisor	57	26	9	3	2	2	85	6	23717
2017	Supervisor	53	31	10	3	1	1	85	5	4016
2017	Non-supervisor	58	25	8	3	2	3	87	5	25075

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	51	25	11	6	5	0	1	78	11	3968
2018	Non-supervisor	56	21	10	5	5	0	2	79	11	23630
2017	Supervisor	59	22	9	6	4	0	1	81	10	4018
2017	Non-supervisor	59	20	9	5	4	1	3	82	9	25078

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	31	36	21	8	4	0	1	67	12	3959
2018	Non-supervisor	55	6	2	1	0	0	34	95	2	23500
2017	Supervisor	36	36	18	7	3	0	1	72	10	4018
2017	Non-supervisor	56	7	2	1	0	1	34	95	2	25058

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	59	25	10	3	1	0	2	85	4	3966
2018	Non-supervisor	57	20	10	3	2	0	7	83	6	23597
2017	Supervisor	62	22	9	3	1	0	2	87	4	3994
2017	Non-supervisor	58	19	9	3	2	1	8	85	5	24941

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	75	14	5	2	2	0	2	90	5	3976
2018	Non-supervisor	54	17	9	6	9	1	4	73	17	23711
2017	Supervisor	73	14	5	3	3	0	2	89	6	4024
2017	Non-supervisor	50	18	10	7	10	1	4	72	18	25109

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	51	30	13	4	2	1	81	6	3974
2018	Non-supervisor	44	30	15	5	3	2	76	9	23665
2017	Supervisor	52	30	12	3	1	1	83	5	4014
2017	Non-supervisor	44	31	14	5	2	3	78	8	25069

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	10	27	40	17	6	37	23	3989
2018	Non-supervisor	15	34	35	11	4	49	16	23812
2017	Supervisor	8	25	42	18	7	33	25	4027
2017	Non-supervisor	13	32	37	12	5	45	17	25133

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	12	22	43	18	5	0	23	35	3925
2018	Non-supervisor	9	18	40	23	10	0	33	27	23521
2017	Supervisor	10	24	44	17	5	0	22	34	4012
2017	Non-supervisor	8	18	41	22	10	1	33	27	25020

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	42	42	10	5	2	0	84	6	3970
2018	Non-supervisor	32	42	15	7	3	2	75	10	23737
2017	Supervisor	37	46	9	5	3	0	83	8	4010
2017	Non-supervisor	26	42	16	7	5	4	71	12	25074

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	30	39	14	11	6	1	69	17	3983
2018	Non-supervisor	25	37	17	11	7	2	64	18	23747
2017	Supervisor	23	44	14	13	6	1	67	19	4018
2017	Non-supervisor	19	39	18	13	8	2	60	22	25100

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	34	36	17	6	4	2	0	35	65	3991
2018	Non-supervisor	39	30	16	7	5	3	1	40	60	23850
2017	Supervisor	34	33	19	7	4	3	0	35	65	4024
2017	Non-supervisor	38	27	16	7	6	4	1	41	59	25134

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Supervisor	12	2524
2018	Non-supervisor	19	13687
2017	Supervisor	11	2508
2017	Non-supervisor	21	13922

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Supervisor	32	2524
2018	Non-supervisor	33	13687
2017	Supervisor	31	2508
2017	Non-supervisor	35	13922

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Supervisor	19	2524
2018	Non-supervisor	26	13687
2017	Supervisor	12	2508
2017	Non-supervisor	17	13922

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Supervisor	48	2524
2018	Non-supervisor	29	13687
2017	Supervisor	54	2508
2017	Non-supervisor	34	13922

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Supervisor	4	2524
2018	Non-supervisor	6	13687
2017	Supervisor	3	2508
2017	Non-supervisor	4	13922

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Supervisor	39	2524
2018	Non-supervisor	31	13687

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Supervisor	32	2524
2018	Non-supervisor	33	13687
2017	Supervisor	43	2508
2017	Non-supervisor	44	13922

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Supervisor	5	49	19	11	4	11	2433
2018	Non-supervisor	7	54	17	8	4	9	12869
2017	Supervisor	6	58	19	9	3	5	2487
2017	Non-supervisor	7	62	15	7	3	6	13704

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Supervisor	48	52	2505
2018	Non-supervisor	55	45	13533

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	12	27	20	15	16	1	8	44	34	2510
2018	Non-supervisor	12	25	21	16	15	2	9	41	35	13622
2017	Supervisor	11	22	17	18	20	1	10	37	44	2524
2017	Non-supervisor	11	22	18	16	20	2	11	38	41	14081

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	6	19	18	23	24	1	8	28	52	2516
2018	Non-supervisor	8	20	19	19	24	2	8	31	48	13614
2017	Supervisor	5	14	13	22	35	2	10	21	64	2517
2017	Non-supervisor	5	16	16	19	32	2	9	24	58	14077

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Supervisor	59	16	10	5	4	0	6	80	10	3979
2018	Non-supervisor	54	16	10	5	5	2	8	78	11	23744

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Canada Revenue Agency by Question 27. Are you a supervisor?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Question 50m. Please indicate the nature of the harassment you experienced. Other