2018 Public Service Employee Survey Results by Theme for Pay Centre - Miramichi

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Public Services and Procurement Canada 35 41 12 7 4 0 0 76 12 8788
2018 Pay Administration Branch 38 39 11 7 5 0 0 77 12 902
2018 Pay Centre - Miramichi 40 38 11 6 5 1 0 78 11 387

Question 9. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Public Services and Procurement Canada 30 38 15 9 7 0 0 69 16 8789
2018 Pay Administration Branch 29 35 18 10 6 1 0 66 16 897
2018 Pay Centre - Miramichi 27 37 17 12 6 1 0 65 18 383

Question 10. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Public Services and Procurement Canada 49 35 10 4 2 0 0 85 5 8763
2018 Pay Administration Branch 54 30 9 4 2 0 0 85 6 893
2018 Pay Centre - Miramichi 53 32 7 6 2 0 0 86 7 382

Question 14. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Public Services and Procurement Canada 40 40 12 5 3 0 0 80 8 8807
2018 Pay Administration Branch 47 35 9 5 4 0 0 82 9 902
2018 Pay Centre - Miramichi 49 37 6 5 3 0 0 86 8 386

Question 43. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Public Services and Procurement Canada 35 33 17 8 6 1 0 69 14 8792
2018 Pay Administration Branch 44 29 13 6 7 1 0 73 14 901
2018 Pay Centre - Miramichi 45 29 11 7 8 0 0 74 15 387

Question 44. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Public Services and Procurement Canada 33 36 16 9 5 0 0 70 14 8775
2018 Pay Administration Branch 42 31 13 7 6 0 0 73 13 898
2018 Pay Centre - Miramichi 42 32 11 8 6 0 0 74 14 384

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Public Services and Procurement Canada 30 26 21 11 8 3 1 58 20 8804
2018 Pay Administration Branch 35 24 18 11 9 3 0 61 21 904
2018 Pay Centre - Miramichi 35 26 16 10 10 3 0 63 21 388
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Public Services and Procurement Canada 46 31 11 5 4 2 1 79 10 8783
2018 Pay Administration Branch 48 28 13 5 3 3 1 79 8 899
2018 Pay Centre - Miramichi 52 28 12 3 2 3 0 82 6 385

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Public Services and Procurement Canada 43 33 11 7 5 1 0 77 12 8762
2018 Pay Administration Branch 44 30 11 9 4 1 1 75 14 901
2018 Pay Centre - Miramichi 46 32 9 8 4 1 0 79 12 387

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Public Services and Procurement Canada 48 29 11 6 5 0 0 78 11 8786
2018 Pay Administration Branch 50 28 12 5 4 1 0 79 9 903
2018 Pay Centre - Miramichi 53 29 10 5 3 0 0 82 8 387

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Public Services and Procurement Canada 28 33 17 8 5 8 0 67 14 8833
2018 Pay Administration Branch 35 29 15 7 5 8 0 70 13 908
2018 Pay Centre - Miramichi 33 31 14 9 5 8 0 69 15 390

Question 30. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Public Services and Procurement Canada 26 32 19 12 8 3 0 60 20 8808
2018 Pay Administration Branch 34 29 16 9 8 4 0 66 18 903
2018 Pay Centre - Miramichi 30 32 17 10 8 4 0 64 19 387

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Public Services and Procurement Canada 19 29 22 15 9 6 0 51 25 8809
2018 Pay Administration Branch 28 22 19 13 9 8 0 55 24 904
2018 Pay Centre - Miramichi 21 23 18 19 10 8 0 49 32 387

Question 32. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Public Services and Procurement Canada 18 33 20 16 10 3 0 53 26 8820
2018 Pay Administration Branch 23 27 18 17 12 3 0 51 30 904
2018 Pay Centre - Miramichi 17 27 15 23 14 4 0 45 39 389
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Public Services and Procurement Canada 28 35 18 11 8 0 0 63 19 8812
2018 Pay Administration Branch 24 32 20 13 8 1 0 58 21 903
2018 Pay Centre - Miramichi 23 34 16 16 8 2 0 59 25 387

Question 7. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Public Services and Procurement Canada 29 42 13 10 5 0 0 71 15 8823
2018 Pay Administration Branch 28 38 14 14 6 0 0 66 20 906
2018 Pay Centre - Miramichi 30 38 11 13 7 0 0 69 20 388

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Public Services and Procurement Canada 14 23 20 14 10 15 3 45 30 8782
2018 Pay Administration Branch 15 20 20 16 8 19 3 45 30 895
2018 Pay Centre - Miramichi 16 18 17 19 8 21 1 43 35 385

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Public Services and Procurement Canada 38 35 13 8 5 1 1 74 13 8792
2018 Pay Administration Branch 33 30 16 12 7 1 1 65 19 901
2018 Pay Centre - Miramichi 36 28 13 15 6 0 0 65 22 385

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Public Services and Procurement Canada 26 34 16 8 5 3 8 67 15 2253
2018 Pay Administration Branch 29 32 21 5 0 5 8 70 6 99
2018 Pay Centre - Miramichi 34 34 17 11 0 0 3 71 12 35

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Public Services and Procurement Canada 26 44 11 13 6 0 0 71 19 8833
2018 Pay Administration Branch 17 40 9 20 14 0 0 57 34 907
2018 Pay Centre - Miramichi 12 42 6 24 15 0 0 54 39 388

Question 2. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Public Services and Procurement Canada 39 40 10 7 3 0 0 79 10 8814
2018 Pay Administration Branch 38 41 11 6 4 0 0 79 10 905
2018 Pay Centre - Miramichi 38 43 9 6 3 0 0 82 9 386

Question 3. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Public Services and Procurement Canada 45 38 8 6 3 0 0 84 8 8759
2018 Pay Administration Branch 44 38 9 6 3 0 0 82 8 897
2018 Pay Centre - Miramichi 45 39 8 6 2 0 0 84 8 386

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Public Services and Procurement Canada 24 35 19 11 8 2 0 60 20 8800
2018 Pay Administration Branch 30 32 17 10 8 3 1 64 19 904
2018 Pay Centre - Miramichi 27 34 15 12 9 2 0 63 22 388

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Public Services and Procurement Canada 23 31 16 13 13 2 2 56 28 8802
2018 Pay Administration Branch 31 29 12 13 11 3 1 62 25 906
2018 Pay Centre - Miramichi 32 28 9 14 15 2 0 62 29 389

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Public Services and Procurement Canada 29 38 15 11 7 0 0 68 17 8770
2018 Pay Administration Branch 25 34 18 13 9 1 1 60 22 897
2018 Pay Centre - Miramichi 26 35 15 15 7 1 1 61 23 384

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Public Services and Procurement Canada 33 35 16 9 6 0 0 69 15 8772
2018 Pay Administration Branch 32 34 18 10 6 0 1 66 16 901
2018 Pay Centre - Miramichi 31 38 16 11 5 0 0 69 15 386

Question 13. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Public Services and Procurement Canada 31 37 15 10 6 0 0 69 16 8779
2018 Pay Administration Branch 29 34 14 14 9 0 0 63 22 898
2018 Pay Centre - Miramichi 27 35 12 15 9 0 0 63 25 384

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Public Services and Procurement Canada 21 37 23 9 6 4 0 61 15 8816
2018 Pay Administration Branch 26 33 20 9 6 6 0 63 15 907
2018 Pay Centre - Miramichi 23 35 21 8 7 6 0 61 16 388

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Public Services and Procurement Canada 45 34 10 6 3 0 1 80 10 8817
2018 Pay Administration Branch 42 35 12 7 3 1 1 78 11 904
2018 Pay Centre - Miramichi 37 39 11 8 3 1 1 78 11 388

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Public Services and Procurement Canada 37 32 17 8 5 0 1 70 13 8842
2018 Pay Administration Branch 26 32 22 9 8 1 2 60 17 907
2018 Pay Centre - Miramichi 21 32 23 10 11 1 2 55 21 388

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Public Service 27 39 35 161647
2018 Public Services and Procurement Canada 27 39 34 8835
2018 Pay Administration Branch 19 45 36 906
2018 Pay Centre - Miramichi 10 53 37 387

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Public Services and Procurement Canada 16 32 36 4 6 7 2397
2018 Pay Administration Branch 11 36 38 3 4 8 173
2018 Pay Centre - Miramichi 2 50 33 3 3 10 39
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Public Services and Procurement Canada 42 42 9 4 2 0 0 85 6 8803
2018 Pay Administration Branch 47 40 7 4 3 0 0 87 7 899
2018 Pay Centre - Miramichi 42 44 7 4 3 0 0 86 7 384

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Public Services and Procurement Canada 23 44 19 9 4 1 0 68 13 8805
2018 Pay Administration Branch 29 37 18 9 5 2 0 67 15 906
2018 Pay Centre - Miramichi 28 37 17 10 5 3 0 67 16 389

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Public Services and Procurement Canada 12 27 35 17 7 1 2 25 39 8815
2018 Pay Administration Branch 17 30 29 14 7 1 1 22 48 906
2018 Pay Centre - Miramichi 15 30 34 14 4 1 1 19 46 388

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Public Services and Procurement Canada 12 21 29 21 12 3 2 35 35 8782
2018 Pay Administration Branch 13 20 29 17 15 3 3 34 36 901
2018 Pay Centre - Miramichi 14 18 30 19 14 3 2 35 33 385

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Public Services and Procurement Canada 16 26 29 15 8 2 4 25 44 8785
2018 Pay Administration Branch 9 18 28 21 14 5 5 39 30 902
2018 Pay Centre - Miramichi 8 17 30 24 13 4 4 40 27 384

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Public Services and Procurement Canada 9 18 33 24 12 1 2 37 29 8765
2018 Pay Administration Branch 9 16 27 25 17 2 4 44 27 896
2018 Pay Centre - Miramichi 10 16 31 24 14 3 3 40 27 380

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Public Services and Procurement Canada 15 24 29 18 11 1 3 30 40 8810
2018 Pay Administration Branch 11 22 28 19 15 2 4 36 35 903
2018 Pay Centre - Miramichi 12 25 30 16 13 2 2 30 39 385

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Public Services and Procurement Canada 13 21 27 20 12 3 3 35 37 8780
2018 Pay Administration Branch 8 15 26 22 18 7 5 45 26 900
2018 Pay Centre - Miramichi 7 14 31 21 17 7 3 42 24 384

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Public Services and Procurement Canada 16 25 32 15 7 2 2 24 43 8804
2018 Pay Administration Branch 13 19 29 20 10 5 3 33 35 902
2018 Pay Centre - Miramichi 13 22 28 19 11 5 2 33 37 386

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Public Services and Procurement Canada 44 32 10 8 5 1 0 77 14 8792
2018 Pay Administration Branch 49 29 9 7 5 1 0 79 12 894
2018 Pay Centre - Miramichi 49 28 6 9 6 2 0 79 15 383

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Public Services and Procurement Canada 47 37 8 6 2 0 0 84 8 8783
2018 Pay Administration Branch 52 35 6 5 2 0 0 87 7 899
2018 Pay Centre - Miramichi 55 32 5 5 3 1 0 87 7 388

Question 21. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Public Services and Procurement Canada 39 40 12 5 3 1 0 80 7 8802
2018 Pay Administration Branch 39 38 12 4 2 3 1 81 6 899
2018 Pay Centre - Miramichi 39 40 10 3 3 5 1 83 7 387

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Public Services and Procurement Canada 42 36 13 3 2 4 0 82 5 8798
2018 Pay Administration Branch 50 29 13 2 2 3 0 82 5 901
2018 Pay Centre - Miramichi 49 30 13 3 3 2 0 81 6 384

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Public Services and Procurement Canada 42 39 11 4 2 2 0 82 6 8798
2018 Pay Administration Branch 51 32 9 4 2 1 0 84 6 902
2018 Pay Centre - Miramichi 50 34 10 4 2 1 0 84 6 385

Question 42. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Public Services and Procurement Canada 47 37 9 4 3 0 0 84 6 8789
2018 Pay Administration Branch 55 31 9 3 2 0 0 86 5 897
2018 Pay Centre - Miramichi 52 34 7 4 3 0 0 86 7 384

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Public Services and Procurement Canada 23 34 18 9 6 6 4 64 17 8802
2018 Pay Administration Branch 27 29 19 8 5 9 4 64 14 901
2018 Pay Centre - Miramichi 25 28 20 8 6 10 2 60 17 389

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Public Services and Procurement Canada 31 40 14 8 4 2 1 73 13 8810
2018 Pay Administration Branch 35 36 13 7 6 3 1 73 14 905
2018 Pay Centre - Miramichi 32 38 10 9 8 3 1 73 17 388

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Public Services and Procurement Canada 30 40 19 6 4 2 0 71 10 8787
2018 Pay Administration Branch 35 34 17 7 5 2 0 70 12 906
2018 Pay Centre - Miramichi 33 34 18 8 7 1 0 67 14 387

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Public Services and Procurement Canada 19 26 21 13 11 9 2 50 27 8812
2018 Pay Administration Branch 27 26 19 11 8 7 2 59 21 907
2018 Pay Centre - Miramichi 25 27 20 13 9 6 1 55 23 389

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 15 85 161503
2018 Public Services and Procurement Canada 13 87 8831
2018 Pay Administration Branch 11 89 907
2018 Pay Centre - Miramichi 12 88 390

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2018 Public Service 51 22721
2018 Public Services and Procurement Canada 49 1122
2018 Pay Administration Branch 57 101
2018 Pay Centre - Miramichi 64 45

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization
(%)
Total responses
2018 Public Service 62 22735
2018 Public Services and Procurement Canada 59 1122
2018 Pay Administration Branch 53 101
2018 Pay Centre - Miramichi 56 45

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization
(%)
Total responses
2018 Public Service 8 22696
2018 Public Services and Procurement Canada 7 1122
2018 Pay Administration Branch 5 101

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2018 Public Service 5 22696
2018 Pay Administration Branch 0 101
2018 Pay Centre - Miramichi 0 45

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2018 Public Service 6 22696
2018 Public Services and Procurement Canada 8 1122
2018 Pay Administration Branch 5 101

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2018 Public Service 10 22712
2018 Public Services and Procurement Canada 3 1122
2018 Pay Centre - Miramichi 0 45

Question 49g. From whom did you experience harassment on the job? Other

Survey year Organization
(%)
Total responses
2018 Public Service 4 22694
2018 Public Services and Procurement Canada 4 1122
2018 Pay Centre - Miramichi 0 45

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization
(%)
Total responses
2018 Public Service 40 22709
2018 Public Services and Procurement Canada 38 1120
2018 Pay Administration Branch 25 102
2018 Pay Centre - Miramichi 28 46

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization
(%)
Total responses
2018 Public Service 40 22697
2018 Public Services and Procurement Canada 40 1120
2018 Pay Administration Branch 28 102
2018 Pay Centre - Miramichi 30 46

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)
Total responses
2018 Public Service 46 22698
2018 Public Services and Procurement Canada 46 1120
2018 Pay Administration Branch 48 102
2018 Pay Centre - Miramichi 50 46

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization
(%)
Total responses
2018 Public Service 41 22706
2018 Public Services and Procurement Canada 43 1120
2018 Pay Administration Branch 43 102
2018 Pay Centre - Miramichi 48 46

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Organization
(%)
Total responses
2018 Public Service 33 22690
2018 Public Services and Procurement Canada 32 1120
2018 Pay Administration Branch 22 102
2018 Pay Centre - Miramichi 32 46

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization
(%)
Total responses
2018 Public Service 56 22722
2018 Public Services and Procurement Canada 54 1120
2018 Pay Administration Branch 54 102
2018 Pay Centre - Miramichi 57 46

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization
(%)
Total responses
2018 Public Service 36 22699
2018 Public Services and Procurement Canada 32 1120
2018 Pay Administration Branch 36 102
2018 Pay Centre - Miramichi 32 46

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization
(%)
Total responses
2018 Public Service 2 22678
2018 Public Services and Procurement Canada 1 1120
2018 Pay Administration Branch 0 102
2018 Pay Centre - Miramichi 0 46

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization
(%)
Total responses
2018 Public Service 10 22693
2018 Public Services and Procurement Canada 7 1120
2018 Pay Administration Branch 9 102

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization
(%)
Total responses
2018 Public Service 13 22689
2018 Public Services and Procurement Canada 10 1120
2018 Pay Administration Branch 7 102
2018 Pay Centre - Miramichi 11 46

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization
(%)
Total responses
2018 Public Service 48 22704
2018 Public Services and Procurement Canada 46 1120
2018 Pay Administration Branch 46 102
2018 Pay Centre - Miramichi 52 46

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Survey year Organization
(%)
Total responses
2018 Public Service 27 22702
2018 Public Services and Procurement Canada 22 1120
2018 Pay Administration Branch 11 102

Question 50m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization
(%)
Total responses
2018 Public Service 15 22687
2018 Public Services and Procurement Canada 16 1120
2018 Pay Administration Branch 12 102
2018 Pay Centre - Miramichi 13 46

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2018 Public Service 51 22718
2018 Public Services and Procurement Canada 56 1123
2018 Pay Administration Branch 38 102
2018 Pay Centre - Miramichi 36 46

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2018 Public Service 27 22701
2018 Public Services and Procurement Canada 25 1123
2018 Pay Administration Branch 23 102
2018 Pay Centre - Miramichi 26 46

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2018 Public Service 8 22688
2018 Public Services and Procurement Canada 10 1123

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)
Total responses
2018 Public Service 20 22699
2018 Public Services and Procurement Canada 16 1123
2018 Pay Administration Branch 16 102
2018 Pay Centre - Miramichi 24 46

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2018 Public Service 10 22689
2018 Public Services and Procurement Canada 8 1123
2018 Pay Administration Branch 6 102

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 7 22692
2018 Public Services and Procurement Canada 6 1123

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2018 Public Service 14 22692
2018 Public Services and Procurement Canada 14 1123
2018 Pay Administration Branch 12 102
2018 Pay Centre - Miramichi 15 46

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 11 22688
2018 Public Services and Procurement Canada 12 1123
2018 Pay Administration Branch 12 102
2018 Pay Centre - Miramichi 11 46

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization
(%)
Total responses
2018 Public Service 27 22709
2018 Public Services and Procurement Canada 25 1123
2018 Pay Administration Branch 36 102
2018 Pay Centre - Miramichi 40 46

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization
(%)
Total responses
2018 Public Service 11 21200
2018 Public Services and Procurement Canada 14 1062
2018 Pay Administration Branch 8 98

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2018 Public Service 19 21197
2018 Public Services and Procurement Canada 21 1062
2018 Pay Administration Branch 17 98
2018 Pay Centre - Miramichi 25 44

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21191
2018 Public Services and Procurement Canada 11 1062
2018 Pay Administration Branch 11 98

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization
(%)
Total responses
2018 Public Service 7 21189
2018 Public Services and Procurement Canada 8 1062
2018 Pay Administration Branch 5 98

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21189
2018 Public Services and Procurement Canada 10 1062
2018 Pay Administration Branch 7 98

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 9 21189
2018 Public Services and Procurement Canada 12 1062
2018 Pay Administration Branch 19 98
2018 Pay Centre - Miramichi 25 44

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21188
2018 Public Services and Procurement Canada 14 1062
2018 Pay Administration Branch 13 98
2018 Pay Centre - Miramichi 13 44

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2018 Public Service 11 21193
2018 Public Services and Procurement Canada 14 1062
2018 Pay Administration Branch 14 98
2018 Pay Centre - Miramichi 23 44

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization
(%)
Total responses
2018 Public Service 12 21192
2018 Public Services and Procurement Canada 13 1062
2018 Pay Administration Branch 14 98
2018 Pay Centre - Miramichi 20 44

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2018 Public Service 30 21199
2018 Public Services and Procurement Canada 28 1062
2018 Pay Administration Branch 21 98
2018 Pay Centre - Miramichi 30 44

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 9 21189
2018 Public Services and Procurement Canada 9 1062
2018 Pay Administration Branch 7 98
2018 Pay Centre - Miramichi 11 44

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2018 Public Service 47 21214
2018 Public Services and Procurement Canada 45 1062
2018 Pay Administration Branch 43 98
2018 Pay Centre - Miramichi 50 44

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization
(%)
Total responses
2018 Public Service 2 21187
2018 Public Services and Procurement Canada 1 1062

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2018 Public Service 56 21220
2018 Public Services and Procurement Canada 50 1062
2018 Pay Administration Branch 44 98
2018 Pay Centre - Miramichi 50 44

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization
(%)
Total responses
2018 Public Service 4 21191
2018 Public Services and Procurement Canada 4 1062

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 13 21192
2018 Public Services and Procurement Canada 11 1062
2018 Pay Administration Branch 13 98

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Public Services and Procurement Canada 18 19 21 6 5 26 6 54 16 8826
2018 Pay Administration Branch 23 17 20 4 4 25 7 59 12 907
2018 Pay Centre - Miramichi 21 16 21 5 6 26 6 54 15 389

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Public Services and Procurement Canada 30 33 17 5 4 10 1 71 10 8813
2018 Pay Administration Branch 38 30 15 3 4 10 1 75 8 906
2018 Pay Centre - Miramichi 37 31 14 4 5 9 0 74 11 388

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 8 92 161188
2018 Public Services and Procurement Canada 6 94 8818
2018 Pay Administration Branch 4 96 902
2018 Pay Centre - Miramichi 5 95 387

Question 56a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization
(%)
Total responses
2018 Public Service 36 11806
2018 Public Services and Procurement Canada 33 507
2018 Pay Administration Branch 36 37
2018 Pay Centre - Miramichi 35 17

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization
(%)
Total responses
2018 Public Service 77 11826
2018 Public Services and Procurement Canada 78 507
2018 Pay Administration Branch 86 37

Question 56c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization
(%)
Total responses
2018 Public Service 4 11797
2018 Public Services and Procurement Canada 4 507
2018 Pay Administration Branch 0 37
2018 Pay Centre - Miramichi 0 17

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2018 Public Service 4 11797
2018 Pay Administration Branch 0 37
2018 Pay Centre - Miramichi 0 17

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2018 Public Service 7 11798
2018 Public Services and Procurement Canada 8 507

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2018 Public Service 9 11802
2018 Public Services and Procurement Canada 2 507

Question 56g. From whom did you experience discrimination on the job? Other

Survey year Organization
(%)
Total responses
2018 Public Service 8 11798
2018 Public Services and Procurement Canada 10 507

Question 57a. Please indicate the type of discrimination you experienced. Race

Survey year Organization
(%)
Total responses
2018 Public Service 25 11790
2018 Public Services and Procurement Canada 16 507
2018 Pay Centre - Miramichi 0 18

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization
(%)
Total responses
2018 Public Service 20 11790
2018 Public Services and Procurement Canada 16 507
2018 Pay Administration Branch 18 38

Question 57c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization
(%)
Total responses
2018 Public Service 15 11786
2018 Public Services and Procurement Canada 10 507
2018 Pay Centre - Miramichi 0 18

Question 57d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization
(%)
Total responses
2018 Public Service 6 11784
2018 Public Services and Procurement Canada 4 507
2018 Pay Centre - Miramichi 0 18

Question 57e. Please indicate the type of discrimination you experienced. Age

Survey year Organization
(%)
Total responses
2018 Public Service 26 11787
2018 Public Services and Procurement Canada 29 507
2018 Pay Administration Branch 25 38

Question 57f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization
(%)
Total responses
2018 Public Service 29 11792
2018 Public Services and Procurement Canada 22 507
2018 Pay Administration Branch 13 38

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization
(%)
Total responses
2018 Public Service 4 11783
2018 Public Services and Procurement Canada 3 507
2018 Pay Centre - Miramichi 0 18

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2018 Public Service 2 11782
2018 Public Services and Procurement Canada 2 507
2018 Pay Centre - Miramichi 0 18

Question 57i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization
(%)
Total responses
2018 Public Service 8 11785
2018 Public Services and Procurement Canada 6 507

Question 57j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization
(%)
Total responses
2018 Public Service 15 11787
2018 Public Services and Procurement Canada 12 507
2018 Pay Administration Branch 15 38

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2018 Public Service 1 11782
2018 Public Services and Procurement Canada 1 507
2018 Pay Administration Branch 0 38
2018 Pay Centre - Miramichi 0 18

Question 57l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization
(%)
Total responses
2018 Public Service 17 11791
2018 Public Services and Procurement Canada 17 507
2018 Pay Administration Branch 18 38
2018 Pay Centre - Miramichi 27 18

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2018 Public Service 0 11783
2018 Pay Administration Branch 0 38
2018 Pay Centre - Miramichi 0 18

Question 57n. Please indicate the type of discrimination you experienced. Other

Survey year Organization
(%)
Total responses
2018 Public Service 19 11797
2018 Public Services and Procurement Canada 27 507
2018 Pay Administration Branch 26 38
2018 Pay Centre - Miramichi 45 18

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2018 Public Service 29 11822
2018 Public Services and Procurement Canada 34 506
2018 Pay Administration Branch 25 38
2018 Pay Centre - Miramichi 44 18

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2018 Public Service 15 11810
2018 Public Services and Procurement Canada 15 506

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2018 Public Service 5 11809
2018 Public Services and Procurement Canada 9 506
2018 Pay Centre - Miramichi 0 18

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)
Total responses
2018 Public Service 17 11817
2018 Public Services and Procurement Canada 15 506
2018 Pay Administration Branch 15 38
2018 Pay Centre - Miramichi 27 18

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11805
2018 Public Services and Procurement Canada 5 506

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 6 11807
2018 Public Services and Procurement Canada 6 506

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2018 Public Service 9 11806
2018 Public Services and Procurement Canada 12 506
2018 Pay Administration Branch 13 38

Question 58h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 9 11808
2018 Public Services and Procurement Canada 10 506

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization
(%)
Total responses
2018 Public Service 49 11821
2018 Public Services and Procurement Canada 46 506
2018 Pay Administration Branch 57 38
2018 Pay Centre - Miramichi 39 18

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization
(%)
Total responses
2018 Public Service 5 11053
2018 Public Services and Procurement Canada 5 479
2018 Pay Administration Branch 0 36
2018 Pay Centre - Miramichi 0 17

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2018 Public Service 13 11052
2018 Public Services and Procurement Canada 13 479

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization
(%)
Total responses
2018 Public Service 3 11049
2018 Public Services and Procurement Canada 3 479

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization
(%)
Total responses
2018 Public Service 2 11050
2018 Public Services and Procurement Canada 3 479
2018 Pay Centre - Miramichi 0 17

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization
(%)
Total responses
2018 Public Service 3 11051
2018 Public Services and Procurement Canada 2 479

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11049
2018 Public Services and Procurement Canada 6 479

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 7 11051
2018 Public Services and Procurement Canada 9 479
2018 Pay Administration Branch 13 36

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2018 Public Service 11 11053
2018 Public Services and Procurement Canada 11 479
2018 Pay Administration Branch 13 36

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization
(%)
Total responses
2018 Public Service 11 11055
2018 Public Services and Procurement Canada 13 479

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2018 Public Service 27 11058
2018 Public Services and Procurement Canada 30 479
2018 Pay Administration Branch 21 36
2018 Pay Centre - Miramichi 36 17

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 9 11054
2018 Public Services and Procurement Canada 12 479
2018 Pay Administration Branch 13 36

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2018 Public Service 45 11069
2018 Public Services and Procurement Canada 45 479
2018 Pay Administration Branch 43 36
2018 Pay Centre - Miramichi 60 17

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization
(%)
Total responses
2018 Public Service 2 11050
2018 Public Services and Procurement Canada 2 479
2018 Pay Administration Branch 0 36
2018 Pay Centre - Miramichi 0 17

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2018 Public Service 64 11072
2018 Public Services and Procurement Canada 63 479
2018 Pay Administration Branch 52 36
2018 Pay Centre - Miramichi 59 17

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11051
2018 Public Services and Procurement Canada 4 479

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 13 11050
2018 Public Services and Procurement Canada 15 479
2018 Pay Administration Branch 19 36

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Public Services and Procurement Canada 19 19 22 3 3 29 6 58 8 8802
2018 Pay Administration Branch 24 16 21 2 2 28 7 61 7 905
2018 Pay Centre - Miramichi 23 15 23 3 3 27 7 56 10 390

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Public Services and Procurement Canada 31 33 18 3 2 12 1 73 6 8800
2018 Pay Administration Branch 39 26 17 2 3 11 1 75 6 908
2018 Pay Centre - Miramichi 38 27 17 3 4 11 0 73 8 390
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Public Services and Procurement Canada 54 27 10 4 4 1 0 82 8 8766
2018 Pay Administration Branch 55 25 12 3 3 2 0 82 6 895
2018 Pay Centre - Miramichi 59 24 10 3 2 2 0 85 6 384

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Public Services and Procurement Canada 34 41 14 6 3 2 0 77 9 8821
2018 Pay Administration Branch 37 40 11 6 2 3 0 79 9 901
2018 Pay Centre - Miramichi 43 42 7 5 2 1 0 86 7 386

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Public Services and Procurement Canada 25 37 17 12 7 2 0 63 19 8834
2018 Pay Administration Branch 28 33 16 12 9 2 0 62 21 903
2018 Pay Centre - Miramichi 29 31 13 15 10 1 0 61 26 389

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Public Services and Procurement Canada 18 24 24 15 18 0 1 43 33 8824
2018 Pay Administration Branch 27 27 20 11 13 0 1 55 25 906
2018 Pay Centre - Miramichi 24 28 25 11 11 1 1 52 22 388

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Public Services and Procurement Canada 18 25 29 16 11 0 1 44 27 8824
2018 Pay Administration Branch 22 26 25 15 11 0 1 49 26 906
2018 Pay Centre - Miramichi 19 26 26 16 13 0 0 45 29 388

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Public Services and Procurement Canada 22 28 25 14 9 0 1 51 23 8794
2018 Pay Administration Branch 28 26 22 13 10 1 1 54 23 901
2018 Pay Centre - Miramichi 26 27 21 12 13 1 1 54 25 388

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Public Services and Procurement Canada 20 24 24 17 13 1 1 45 31 8783
2018 Pay Administration Branch 30 23 19 13 13 1 2 54 26 903
2018 Pay Centre - Miramichi 26 25 19 13 15 1 1 52 29 388

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Public Services and Procurement Canada 44 23 15 7 5 1 5 72 12 8808
2018 Pay Administration Branch 58 18 11 4 4 1 4 80 8 903
2018 Pay Centre - Miramichi 58 22 9 4 5 1 1 81 10 389

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Public Services and Procurement Canada 33 27 21 10 8 0 1 61 18 8801
2018 Pay Administration Branch 40 25 18 8 7 1 1 67 15 900
2018 Pay Centre - Miramichi 38 26 19 8 9 0 0 64 17 385

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Public Services and Procurement Canada 26 33 24 10 5 1 1 60 16 8782
2018 Pay Administration Branch 32 30 20 9 6 1 2 64 16 901
2018 Pay Centre - Miramichi 35 30 20 8 6 0 1 65 14 387

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Public Services and Procurement Canada 21 30 25 15 7 1 1 52 22 8791
2018 Pay Administration Branch 22 26 24 15 11 1 1 49 26 899
2018 Pay Centre - Miramichi 21 27 26 14 12 0 0 49 26 387

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Public Services and Procurement Canada 25 31 23 13 7 0 1 57 20 8780
2018 Pay Administration Branch 23 28 23 14 12 0 1 51 26 901
2018 Pay Centre - Miramichi 23 31 21 11 13 0 1 54 25 388

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Public Services and Procurement Canada 27 28 23 13 8 0 1 55 21 8757
2018 Pay Administration Branch 23 25 22 15 15 0 0 48 30 899
2018 Pay Centre - Miramichi 20 22 23 16 18 0 0 43 34 387

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Public Services and Procurement Canada 53 23 12 5 4 0 2 78 9 8755
2018 Pay Administration Branch 59 19 10 4 4 0 2 81 9 894
2018 Pay Centre - Miramichi 63 18 9 5 5 0 1 81 10 384

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Public Services and Procurement Canada 69 15 6 2 2 1 5 89 5 8762
2018 Pay Administration Branch 71 13 7 2 3 1 4 88 5 899
2018 Pay Centre - Miramichi 74 11 6 2 5 1 2 87 7 388

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Public Services and Procurement Canada 69 13 6 3 4 1 4 86 7 8760
2018 Pay Administration Branch 74 11 6 3 3 1 2 89 6 892
2018 Pay Centre - Miramichi 77 10 5 2 3 1 1 89 6 383

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Public Services and Procurement Canada 57 24 10 4 2 0 2 83 7 8800
2018 Pay Administration Branch 69 20 6 2 2 0 1 91 3 903
2018 Pay Centre - Miramichi 71 22 4 1 1 0 1 94 2 389

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Public Services and Procurement Canada 58 20 10 6 5 0 2 79 11 8780
2018 Pay Administration Branch 69 15 7 4 4 0 1 85 8 900
2018 Pay Centre - Miramichi 71 15 7 3 3 0 1 87 6 389

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Public Services and Procurement Canada 56 12 6 2 1 0 23 89 4 8737
2018 Pay Administration Branch 61 7 3 2 1 0 26 93 3 894
2018 Pay Centre - Miramichi 62 6 2 1 0 0 27 94 3 386

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Public Services and Procurement Canada 63 19 8 2 1 0 5 87 4 8761
2018 Pay Administration Branch 69 15 8 2 2 1 5 88 4 895
2018 Pay Centre - Miramichi 69 15 8 1 3 1 3 87 4 383

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Public Services and Procurement Canada 65 15 7 4 5 1 4 83 9 8790
2018 Pay Administration Branch 45 18 13 10 11 0 2 65 21 903
2018 Pay Centre - Miramichi 44 17 15 10 11 1 2 63 22 389

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Public Services and Procurement Canada 50 27 13 5 2 0 2 79 7 8787
2018 Pay Administration Branch 57 24 10 4 3 1 1 83 7 899
2018 Pay Centre - Miramichi 53 27 9 4 5 0 0 81 10 388

Question 63. Overall, my level of work-related stress is…

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Public Services and Procurement Canada 14 32 36 14 5 0 0 45 18 8833
2018 Pay Administration Branch 17 33 31 14 5 0 0 50 19 906
2018 Pay Centre - Miramichi 17 35 28 15 5 0 0 51 21 390

Question 64. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Public Services and Procurement Canada 10 19 38 22 11 0 0 33 28 8705
2018 Pay Administration Branch 11 21 34 23 11 0 0 34 32 890
2018 Pay Centre - Miramichi 12 23 35 21 10 0 0 30 35 382
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Public Services and Procurement Canada 26 27 22 12 11 1 1 27 73 8848
2018 Pay Administration Branch 37 34 14 8 6 0 1 38 62 908
2018 Pay Centre - Miramichi 36 37 13 8 5 0 1 37 63 390

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 23 109172
2018 Public Services and Procurement Canada 21 6336
2018 Pay Administration Branch 19 564
2018 Pay Centre - Miramichi 15 250

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 35 109188
2018 Public Services and Procurement Canada 35 6336
2018 Pay Administration Branch 25 564
2018 Pay Centre - Miramichi 24 250

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 23 109138
2018 Public Services and Procurement Canada 24 6336
2018 Pay Administration Branch 22 564
2018 Pay Centre - Miramichi 19 250

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2018 Public Service 44 109210
2018 Public Services and Procurement Canada 47 6336
2018 Pay Administration Branch 54 564
2018 Pay Centre - Miramichi 61 250

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2018 Public Service 7 109103
2018 Public Services and Procurement Canada 7 6336
2018 Pay Administration Branch 3 564
2018 Pay Centre - Miramichi 4 250

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Organization
(%)
Total responses
2018 Public Service 33 109160
2018 Public Services and Procurement Canada 33 6336
2018 Pay Administration Branch 29 564
2018 Pay Centre - Miramichi 33 250

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Organization
(%)
Total responses
2018 Public Service 34 109157
2018 Public Services and Procurement Canada 35 6336
2018 Pay Administration Branch 32 564
2018 Pay Centre - Miramichi 30 250

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Public Services and Procurement Canada 6 41 19 11 6 18 6061
2018 Pay Administration Branch 15 54 14 6 3 8 530
2018 Pay Centre - Miramichi 13 61 12 6 2 7 228

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 35 65 108456
2018 Public Services and Procurement Canada 30 70 6301
2018 Pay Administration Branch 33 67 563
2018 Pay Centre - Miramichi 37 63 249

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Public Services and Procurement Canada 37 16 15 10 12 1 8 59 25 8825
2018 Pay Administration Branch 54 14 12 6 7 1 7 73 14 906
2018 Pay Centre - Miramichi 56 16 12 5 6 0 4 76 11 388

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Public Services and Procurement Canada 10 21 19 18 23 1 7 34 45 6324
2018 Pay Administration Branch 19 23 18 14 13 2 12 49 31 561
2018 Pay Centre - Miramichi 20 21 19 13 14 2 11 48 31 250

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Public Services and Procurement Canada 6 13 16 20 37 2 6 20 62 6322
2018 Pay Administration Branch 19 20 19 11 16 3 12 46 32 564
2018 Pay Centre - Miramichi 22 22 19 11 13 1 11 51 27 250
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