2017 Public Service Employee Survey Results by Theme for National Research Council Canada by Question 118. Are you a member of a visible minority group?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 39 44 10 4 3 0 0 83 7 403
2017 Non-visible minority 35 46 10 7 2 0 0 82 9 1906
2011 Visible minority 38 40 10 8 3 0 0 79 11 481
2011 Non-visible minority 40 42 9 6 4 0 0 81 10 2519
2008 Visible minority 41 42 9 5 2 0 0 84 7 469
2008 Non-visible minority 42 42 8 5 3 0 0 83 8 2538

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 31 42 15 7 5 0 0 74 11 403
2017 Non-visible minority 27 42 15 10 6 0 0 69 16 1907

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 59 33 6 2 1 0 0 92 3 399
2017 Non-visible minority 55 36 7 2 1 0 0 90 3 1907
2011 Visible minority 68 26 4 2 1 0 0 93 3 481
2011 Non-visible minority 64 28 5 2 1 0 0 92 3 2513

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 49 38 8 3 1 0 0 88 4 398
2017 Non-visible minority 43 39 10 5 2 0 0 83 7 1907
2011 Visible minority 46 42 6 4 2 0 0 88 6 481
2011 Non-visible minority 46 40 7 5 2 0 0 86 7 2520
2008 Visible minority 53 37 7 2 1 0 0 90 3 470
2008 Non-visible minority 49 39 6 4 2 0 0 88 6 2546

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 38 36 14 5 6 1 0 75 10 401
2017 Non-visible minority 37 35 15 9 4 0 0 72 13 1907
2011 Visible minority 24 35 18 12 10 1 0 60 22 482
2011 Non-visible minority 27 34 19 12 8 1 0 61 20 2518

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 35 37 15 7 6 0 0 72 13 403
2017 Non-visible minority 33 38 15 10 4 0 0 71 14 1905
2011 Visible minority 22 35 17 15 10 0 0 58 25 478
2011 Non-visible minority 23 35 17 15 9 1 0 58 25 2518
2008 Visible minority 32 38 15 11 5 0 0 70 16 470
2008 Non-visible minority 33 40 13 9 4 0 0 74 13 2544

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 37 28 17 7 5 5 1 69 13 402
2017 Non-visible minority 37 27 16 9 6 4 1 68 15 1907
2011 Visible minority 24 30 20 10 11 4 1 57 22 480
2011 Non-visible minority 32 28 15 11 9 5 1 63 21 2521
2008 Visible minority 29 29 17 11 8 5 0 62 20 469
2008 Non-visible minority 35 30 14 10 6 4 1 68 17 2541
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Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 30 11 7 6 1 1 76 13 402
2017 Non-visible minority 44 31 13 6 4 2 1 77 10 1908
2011 Visible minority 38 30 15 7 9 1 1 68 16 481
2011 Non-visible minority 43 31 12 8 5 1 0 75 13 2520
2008 Visible minority 34 30 14 8 11 2 1 66 19 469
2008 Non-visible minority 42 29 11 9 7 2 0 73 16 2546

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 33 12 8 5 0 1 75 13 403
2017 Non-visible minority 38 37 11 9 5 1 0 75 14 1905
2011 Visible minority 34 34 16 7 8 0 0 69 15 481
2011 Non-visible minority 37 33 12 11 7 0 0 70 18 2515
2008 Visible minority 34 30 13 11 9 1 1 66 21 470
2008 Non-visible minority 34 33 11 12 9 0 0 68 21 2544

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 25 11 6 6 1 0 77 12 401
2017 Non-visible minority 46 30 11 8 5 0 0 76 13 1907

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 26 30 20 7 6 11 1 64 14 402
2017 Non-visible minority 28 33 17 8 4 10 0 67 14 1908
2011 Visible minority 18 27 21 9 12 11 1 51 24 482
2011 Non-visible minority 20 29 20 11 10 8 1 54 24 2513

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 34 19 9 10 5 1 59 21 403
2017 Non-visible minority 21 34 21 12 8 3 0 57 21 1905
2011 Visible minority 15 27 20 12 22 3 1 44 35 482
2011 Non-visible minority 14 25 19 18 21 2 0 41 40 2519
2008 Visible minority 25 29 15 11 14 6 1 57 27 469
2008 Non-visible minority 21 33 18 14 12 2 0 55 27 2545

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 14 27 25 13 11 10 1 45 26 403
2017 Non-visible minority 12 30 24 17 9 7 0 46 28 1908
2011 Visible minority 12 26 21 18 17 6 0 40 38 482
2011 Non-visible minority 8 25 22 23 17 6 0 35 42 2517
2008 Visible minority 16 29 17 16 13 8 1 50 31 470
2008 Non-visible minority 10 33 20 20 11 6 0 46 33 2542

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 20 29 20 10 10 11 0 55 23 403
2017 Non-visible minority 18 30 21 13 10 8 0 52 25 1907
2011 Visible minority 15 27 17 13 17 11 0 47 34 481
2011 Non-visible minority 11 26 18 18 18 8 0 41 40 2520
2008 Visible minority 19 29 16 12 12 12 0 55 27 469
2008 Non-visible minority 16 29 20 15 13 8 0 48 30 2545

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 16 29 23 15 11 5 1 48 28 402
2017 Non-visible minority 11 34 21 19 12 3 0 46 32 1904
2011 Visible minority 15 28 18 19 16 3 0 45 36 481
2011 Non-visible minority 8 26 18 24 21 2 0 35 46 2519
2008 Visible minority 16 36 15 17 11 4 1 55 29 470
2008 Non-visible minority 12 34 17 21 12 3 0 48 35 2541
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 24 35 17 15 7 1 0 60 23 403
2017 Non-visible minority 24 37 17 15 8 0 0 60 22 1907
2011 Visible minority 18 36 19 15 12 0 0 54 27 483
2011 Non-visible minority 19 39 16 16 10 0 0 58 26 2522

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 48 11 8 2 0 0 79 10 401
2017 Non-visible minority 24 46 15 12 4 0 0 69 16 1907

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 14 18 23 14 9 19 3 41 30 403
2017 Non-visible minority 9 20 19 19 12 19 3 37 39 1907

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 38 38 10 5 7 0 1 78 12 403
2017 Non-visible minority 33 37 14 9 5 1 0 71 15 1907
2011 Visible minority 37 36 11 7 8 0 0 73 16 481
2011 Non-visible minority 33 34 14 11 7 0 0 68 18 2521
2008 Visible minority 36 32 11 10 9 1 1 69 19 470
2008 Non-visible minority 30 36 13 12 9 0 0 66 20 2544

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 29 36 12 9 4 2 7 71 15 43
2017 Non-visible minority 25 37 18 10 4 2 4 66 15 380

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 43 9 8 3 3 1 79 12 401
2017 Non-visible minority 36 37 11 10 4 1 1 75 14 1907
2011 Visible minority 31 40 13 8 5 1 1 73 14 483
2011 Non-visible minority 38 36 10 8 5 1 1 76 13 2520
2008 Visible minority 32 39 10 11 6 2 1 73 17 468
2008 Non-visible minority 37 37 10 10 4 1 1 75 15 2545

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 28 29 13 8 9 11 2 66 20 403
2017 Non-visible minority 29 31 13 9 6 10 2 68 17 1907
2011 Visible minority 30 31 15 10 6 6 2 66 17 480
2011 Non-visible minority 37 30 11 8 6 7 1 72 15 2517
2008 Visible minority 29 31 14 11 7 6 1 65 20 470
2008 Non-visible minority 38 29 12 9 6 5 1 71 16 2543

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 28 44 13 10 4 0 1 72 15 402
2017 Non-visible minority 27 41 13 13 6 0 0 68 19 1907
2011 Visible minority 25 34 19 12 7 0 3 61 20 482
2011 Non-visible minority 25 38 15 14 7 0 2 63 21 2514
2008 Visible minority 27 40 15 7 5 0 5 71 13 469
2008 Non-visible minority 27 41 14 11 4 0 2 70 16 2545

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 51 38 4 4 2 0 0 90 7 402
2017 Non-visible minority 50 37 7 4 2 0 0 87 6 1906
2011 Visible minority 54 34 6 4 2 0 0 88 6 482
2011 Non-visible minority 53 35 7 4 2 0 0 87 6 2515
2008 Visible minority 58 34 5 2 1 0 0 92 3 470
2008 Non-visible minority 51 37 6 4 2 0 0 88 6 2544

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 36 3 4 1 0 0 92 5 402
2017 Non-visible minority 55 34 5 4 2 0 0 89 5 1906
2011 Visible minority 62 32 3 2 2 0 0 93 4 483
2011 Non-visible minority 58 33 4 3 1 0 0 91 5 2512
2008 Visible minority 63 31 3 2 1 0 0 93 4 469
2008 Non-visible minority 55 36 5 4 1 0 0 91 5 2546

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 21 29 18 15 15 3 0 51 30 403
2017 Non-visible minority 16 34 19 16 12 3 0 52 29 1903
2011 Visible minority 16 24 20 17 20 3 1 41 38 484
2011 Non-visible minority 15 31 18 18 15 2 0 47 34 2512
2008 Visible minority 23 31 18 15 9 2 1 57 25 467
2008 Non-visible minority 21 35 17 15 10 1 0 57 25 2545

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 18 28 16 15 17 5 2 49 34 403
2017 Non-visible minority 14 25 15 18 21 3 2 42 41 1905
2011 Visible minority 18 23 18 11 24 4 1 43 38 484
2011 Non-visible minority 12 21 15 20 28 2 2 34 50 2508
2008 Visible minority 19 30 16 15 13 5 1 52 31 468
2008 Non-visible minority 13 26 16 19 23 1 2 41 43 2541

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 26 43 16 10 4 1 0 69 15 399
2017 Non-visible minority 31 43 12 10 4 0 0 74 14 1906
2011 Visible minority 27 38 14 10 10 1 0 65 21 482
2011 Non-visible minority 31 39 11 11 7 0 0 71 18 2514

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 42 15 6 5 0 0 74 11 399
2017 Non-visible minority 38 36 13 9 4 0 0 74 13 1904

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 27 41 19 8 6 0 0 68 13 398
2017 Non-visible minority 29 40 15 11 5 0 1 69 16 1907
2011 Visible minority 29 40 16 8 5 2 1 70 13 481
2011 Non-visible minority 33 41 14 8 3 1 1 74 12 2518

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 19 37 22 13 6 4 0 58 19 403
2017 Non-visible minority 21 40 21 10 4 3 0 63 15 1907

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 38 37 11 8 4 1 1 76 12 400
2017 Non-visible minority 42 33 13 8 3 1 0 76 11 1903
2011 Visible minority 35 38 12 8 6 1 1 74 14 481
2011 Non-visible minority 40 36 11 8 4 0 1 77 12 2516

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 17 17 16 13 22 3 11 40 41 402
2017 Non-visible minority 19 22 11 14 22 2 11 47 40 1905
2011 Visible minority 14 19 11 13 25 5 12 40 47 480
2011 Non-visible minority 21 20 11 13 24 2 10 47 41 2517
2008 Visible minority 19 20 12 12 20 3 14 47 38 464
2008 Non-visible minority 23 22 10 13 20 2 11 51 37 2540

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 29 41 19 6 3 1 0 71 10 402
2017 Non-visible minority 25 41 20 9 5 0 1 66 14 1905
2011 Visible minority 24 44 18 9 4 0 1 69 13 483
2011 Non-visible minority 25 38 19 10 6 0 1 64 17 2520
2008 Visible minority 21 38 23 12 5 0 1 59 18 470
2008 Non-visible minority 21 35 23 13 8 0 1 56 21 2543

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 47 22 10 6 5 5 6 77 12 402
2017 Non-visible minority 45 26 9 6 5 5 4 78 12 1903
2011 Visible minority 41 30 11 4 6 3 4 77 11 482
2011 Non-visible minority 46 28 9 5 5 3 4 80 11 2515

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Visible minority 12 56 32 402
2017 Non-visible minority 17 55 28 1906
2011 Visible minority 14 50 36 483
2011 Non-visible minority 17 51 32 2522

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Visible minority 19 17 14 13 30 6 42
2017 Non-visible minority 32 17 18 17 11 6 312
2011 Visible minority 12 4 28 35 9999 21 70
2011 Non-visible minority 26 12 26 20 9999 16 427
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Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 42 43 10 4 0 0 0 85 5 403
2017 Non-visible minority 35 44 11 6 4 0 0 79 10 1908
2011 Visible minority 47 36 8 6 4 0 0 83 9 484
2011 Non-visible minority 35 42 12 6 4 1 0 78 11 2522
2008 Visible minority 54 34 8 3 2 0 0 88 4 470
2008 Non-visible minority 46 39 8 5 2 1 0 85 7 2545

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 19 44 20 9 6 1 0 64 15 400
2017 Non-visible minority 18 41 20 13 6 1 0 60 19 1905
2011 Visible minority 21 36 15 15 11 1 0 59 26 481
2011 Non-visible minority 18 35 16 16 14 1 0 53 30 2522

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 11 25 37 16 7 1 4 24 38 399
2017 Non-visible minority 10 27 38 16 7 0 2 23 38 1903
2011 Visible minority 17 27 33 14 4 1 4 19 46 480
2011 Non-visible minority 15 29 33 15 6 0 2 22 45 2512
2008 Visible minority 10 24 35 18 7 1 6 27 36 466
2008 Non-visible minority 8 25 37 21 8 0 2 29 33 2541

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 9 22 24 22 12 4 7 38 35 397
2017 Non-visible minority 9 19 30 24 13 2 3 40 29 1893
2011 Visible minority 19 26 29 12 7 4 4 20 48 481
2011 Non-visible minority 18 25 26 17 11 2 3 29 45 2507
2008 Visible minority 9 15 26 23 13 4 9 42 28 468
2008 Non-visible minority 6 16 28 28 16 2 3 47 23 2542

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 20 26 24 15 7 3 5 24 50 399
2017 Non-visible minority 18 27 29 15 7 2 4 22 47 1902
2011 Visible minority 21 23 30 12 6 3 5 20 47 481
2011 Non-visible minority 17 24 28 17 8 2 3 27 44 2508
2008 Visible minority 17 23 25 19 6 3 7 28 44 465
2008 Non-visible minority 13 22 30 19 11 1 3 32 37 2535

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 4 9 35 28 15 2 6 47 14 397
2017 Non-visible minority 7 15 36 28 12 1 2 41 22 1897
2011 Visible minority 7 14 34 27 9 1 6 39 23 482
2011 Non-visible minority 8 15 34 29 13 1 2 42 23 2513
2008 Visible minority 4 11 34 32 11 1 7 47 17 466
2008 Non-visible minority 5 14 34 29 14 0 3 45 20 2535

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 12 21 27 21 11 1 6 35 36 399
2017 Non-visible minority 12 23 30 19 11 1 3 31 38 1901
2011 Visible minority 17 25 28 17 7 1 6 25 45 482
2011 Non-visible minority 17 24 27 18 10 1 3 29 43 2514
2008 Visible minority 11 21 31 19 9 2 6 31 35 466
2008 Non-visible minority 11 23 28 20 13 1 4 35 35 2536

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 2 8 19 35 19 7 10 65 12 399
2017 Non-visible minority 4 9 20 33 25 3 6 63 14 1896
2011 Visible minority 6 10 24 28 15 5 11 52 19 480
2011 Non-visible minority 4 8 21 33 25 2 7 63 13 2509
2008 Visible minority 6 9 26 28 14 4 12 50 19 465
2008 Non-visible minority 3 10 23 32 24 2 6 61 14 2535

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 17 25 27 12 8 5 5 22 47 401
2017 Non-visible minority 17 27 31 13 6 1 4 20 47 1900

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 41 30 11 8 7 1 1 73 16 403
2017 Non-visible minority 41 33 11 9 6 1 0 75 15 1907

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 44 38 8 4 5 0 1 83 9 403
2017 Non-visible minority 45 39 8 5 2 0 0 85 7 1902

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 34 31 19 5 4 7 1 70 9 402
2017 Non-visible minority 35 36 17 4 2 5 1 76 6 1900

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 38 39 12 4 3 3 0 80 7 402
2017 Non-visible minority 38 43 12 4 2 2 0 83 5 1901
2011 Visible minority 28 39 16 8 7 3 0 69 15 482
2011 Non-visible minority 32 39 16 6 4 3 0 73 10 2517

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 46 38 8 4 3 1 0 85 7 402
2017 Non-visible minority 46 39 8 4 2 0 0 86 6 1906
2011 Visible minority 33 37 14 7 8 1 0 71 15 481
2011 Non-visible minority 37 37 14 7 5 0 0 74 12 2518
2008 Visible minority 38 36 13 8 4 1 0 75 12 470
2008 Non-visible minority 38 39 11 8 4 0 0 77 12 2543

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 24 34 15 8 8 5 5 65 18 401
2017 Non-visible minority 22 31 20 10 8 6 4 59 20 1906

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 36 43 11 3 2 4 1 83 5 400
2017 Non-visible minority 36 42 14 3 1 3 1 81 5 1906
2011 Visible minority 32 38 15 2 4 7 1 77 7 480
2011 Non-visible minority 36 37 15 5 3 4 1 76 8 2516

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 26 39 16 8 6 5 1 68 15 401
2017 Non-visible minority 29 33 16 12 5 5 1 66 17 1903
2011 Visible minority 23 34 14 10 9 8 2 64 20 480
2011 Non-visible minority 30 30 16 12 7 5 2 63 20 2522
2008 Visible minority 25 29 13 11 10 6 5 60 24 470
2008 Non-visible minority 28 33 14 13 8 4 1 64 22 2543

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 16 34 22 11 8 7 2 55 21 402
2017 Non-visible minority 14 28 27 16 7 7 2 45 25 1904
2011 Visible minority 14 33 23 10 10 8 2 52 22 481
2011 Non-visible minority 14 33 23 14 8 6 2 51 24 2513

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 14 21 20 14 13 14 3 43 33 401
2017 Non-visible minority 11 20 22 15 13 16 2 38 35 1905
2011 Visible minority 12 18 20 16 18 10 6 36 41 482
2011 Non-visible minority 11 19 21 17 16 13 2 36 40 2519

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 27 50 7 11 5 0 0 78 16 403
2017 Non-visible minority 28 49 6 13 5 0 0 77 17 1907
2011 Visible minority 35 47 6 9 4 0 0 81 13 482
2011 Non-visible minority 42 43 5 8 3 0 0 85 11 2517
2008 Visible minority 43 44 4 6 2 0 0 88 8 469
2008 Non-visible minority 47 41 4 6 2 0 0 89 8 2546

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 34 6 7 3 0 0 84 10 403
2017 Non-visible minority 48 37 5 7 3 0 0 85 9 1908
2011 Visible minority 45 40 7 6 2 0 0 84 8 480
2011 Non-visible minority 51 34 5 6 3 0 0 86 9 2514

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 50 40 5 4 1 0 0 90 5 401
2017 Non-visible minority 55 35 6 4 1 0 0 90 5 1904

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 66 24 4 2 1 0 2 92 3 402
2017 Non-visible minority 63 22 7 4 2 1 1 87 6 1908
2011 Visible minority 69 22 4 2 1 0 2 93 4 481
2011 Non-visible minority 70 17 5 4 2 1 2 89 6 2518
2008 Visible minority 73 20 3 2 1 0 1 93 3 469
2008 Non-visible minority 72 16 4 4 2 1 1 90 6 2543

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 69 20 4 4 2 0 1 90 6 403
2017 Non-visible minority 59 21 6 8 5 0 1 81 13 1906
2011 Visible minority 72 17 3 3 4 0 1 90 7 482
2011 Non-visible minority 65 16 5 7 5 0 2 83 12 2516
2008 Visible minority 73 18 3 2 2 0 1 92 4 469
2008 Non-visible minority 67 15 5 7 4 0 1 84 11 2543

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 66 21 4 3 3 0 3 90 6 403
2017 Non-visible minority 59 19 8 6 4 0 3 81 11 1908
2011 Visible minority 68 16 4 2 4 0 4 89 7 482
2011 Non-visible minority 62 15 6 6 5 0 5 81 12 2517
2008 Visible minority 62 15 5 3 4 1 9 87 8 468
2008 Non-visible minority 59 14 7 7 6 1 6 79 14 2542

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 72 19 3 1 1 0 4 95 2 401
2017 Non-visible minority 75 12 4 2 3 0 3 90 5 1903
2011 Visible minority 71 17 3 2 2 0 6 93 4 480
2011 Non-visible minority 74 10 4 3 4 0 5 89 7 2519
2008 Visible minority 70 12 4 2 2 1 9 91 4 469
2008 Non-visible minority 75 7 4 3 5 0 6 88 8 2544

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 27 7 3 2 2 5 88 5 402
2017 Non-visible minority 51 23 11 7 3 2 3 78 10 1903

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 61 25 6 1 1 2 4 91 2 402
2017 Non-visible minority 58 24 7 3 1 4 3 87 5 1904
2011 Visible minority 51 21 12 4 1 3 9 81 5 483
2011 Non-visible minority 56 18 9 4 2 4 7 83 6 2514
2008 Visible minority 52 23 10 1 2 2 10 85 4 469
2008 Non-visible minority 58 18 10 3 2 3 6 84 5 2544

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 12 88 402
2017 Non-visible minority 12 88 1907

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Visible minority 45 51
2017 Non-visible minority 53 222

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Visible minority 69 51
2017 Non-visible minority 57 222

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 4 222

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 51
2017 Non-visible minority 0 222

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Visible minority 10 51
2017 Non-visible minority 6 222

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 4 222

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 51

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Visible minority 42 51
2017 Non-visible minority 39 223

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Visible minority 45 51
2017 Non-visible minority 38 223

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Visible minority 53 51
2017 Non-visible minority 44 223

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Visible minority 39 51
2017 Non-visible minority 41 223

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Visible minority 34 51
2017 Non-visible minority 29 223

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Visible minority 52 51
2017 Non-visible minority 54 223

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Visible minority 21 51
2017 Non-visible minority 28 223

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 51

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 51
2017 Non-visible minority 8 223

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Visible minority 12 51
2017 Non-visible minority 11 223

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Visible minority 52 51
2017 Non-visible minority 41 223

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Visible minority 20 51
2017 Non-visible minority 25 223

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 8 223

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 52 51
2017 Non-visible minority 47 223

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 21 51
2017 Non-visible minority 27 223

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 16 51
2017 Non-visible minority 14 223

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 20 51
2017 Non-visible minority 15 223

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 7 223

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 4 223

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 16 51
2017 Non-visible minority 11 223

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 9 223

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 29 51
2017 Non-visible minority 31 223

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 14 214

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 23 48
2017 Non-visible minority 24 214

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 11 48
2017 Non-visible minority 12 214

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 11 214

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 14 214

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 6 214

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 6 214

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 13 48
2017 Non-visible minority 12 214

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 11 214

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Visible minority 32 48
2017 Non-visible minority 30 214

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 9 214

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Visible minority 36 48
2017 Non-visible minority 49 214

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 48

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 44 48
2017 Non-visible minority 47 214

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 12 48
2017 Non-visible minority 13 214

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 100 0 51
2017 Non-visible minority 96 4 223

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 18 13 16 3 5 31 14 58 13 403
2017 Non-visible minority 13 15 20 6 4 34 9 49 16 1907

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 29 28 18 3 5 13 3 69 10 403
2017 Non-visible minority 25 30 20 6 3 14 1 66 11 1906
2011 Visible minority 30 29 18 6 5 12 1 67 13 478
2011 Non-visible minority 28 33 19 6 4 10 0 68 10 2516

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 7 93 403
2017 Non-visible minority 4 96 1906

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Visible minority 24 29
2017 Non-visible minority 40 77

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Visible minority 89 29
2017 Non-visible minority 85 77

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 6 77

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 29
2017 Non-visible minority 0 77

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Visible minority 46 28

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Visible minority 53 28
2017 Non-visible minority 13 77

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 25 77

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 38 77

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 28

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 28
2017 Non-visible minority 0 77

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 16 77

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 28

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 14 77

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 28
2017 Non-visible minority 0 77

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 22 28
2017 Non-visible minority 31 77

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 31 77

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 17 77

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 16 77

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 20 77

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 29

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 29

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 7 77

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 63 29
2017 Non-visible minority 48 77

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 14 73

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 20 29
2017 Non-visible minority 8 73

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 7 73

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Visible minority 37 29
2017 Non-visible minority 28 73

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 13 73

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Visible minority 55 29
2017 Non-visible minority 43 73

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 29

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 58 29
2017 Non-visible minority 63 73

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Visible minority 0 29

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-visible minority 13 73

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 100 0 29
2017 Non-visible minority 93 7 77

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 16 16 20 1 3 33 11 57 8 403
2017 Non-visible minority 13 14 20 2 2 41 8 53 8 1905

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 25 29 19 2 4 19 2 68 8 402
2017 Non-visible minority 26 29 19 4 2 19 2 70 7 1904
2011 Visible minority 32 29 19 4 3 13 1 70 8 483
2011 Non-visible minority 34 35 16 2 1 11 0 77 4 2520

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 11 89 402
2017 Non-visible minority 9 91 1907

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Visible minority 62 38 45
2017 Non-visible minority 78 22 183

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 38 58 0 4 0 0 0 96 4 28
2017 Non-visible minority 51 36 8 3 2 1 0 87 5 143

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 19 49 12 8 3 6 2 75 11 403
2017 Non-visible minority 19 49 14 8 3 2 5 73 12 1909
2011 Visible minority 21 55 13 6 1 3 2 80 7 480
2011 Non-visible minority 25 50 10 7 1 1 5 80 9 2519
2008 Visible minority 20 55 12 7 3 2 2 78 10 469
2008 Non-visible minority 24 49 12 6 2 2 5 78 9 2546

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 9 26 23 9 3 26 4 50 18 402
2017 Non-visible minority 5 18 27 10 6 28 6 35 24 1906
2011 Visible minority 10 26 24 13 5 19 3 46 23 480
2011 Non-visible minority 7 24 24 12 7 19 6 41 26 2518

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 29 32 15 4 2 15 4 75 7 403
2017 Non-visible minority 29 31 14 5 1 14 5 74 8 1909
2011 Visible minority 31 32 15 4 4 12 2 73 9 482
2011 Non-visible minority 34 32 13 5 2 10 5 78 8 2522
2008 Visible minority 29 34 13 5 4 13 2 74 11 468
2008 Non-visible minority 31 35 14 4 2 10 5 78 6 2544

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 23 31 17 5 2 18 4 69 9 403
2017 Non-visible minority 24 29 18 6 2 17 5 67 10 1904
2011 Visible minority 22 33 18 5 4 16 2 67 11 481
2011 Non-visible minority 25 32 15 6 4 13 5 69 12 2518
2008 Visible minority 30 26 17 6 6 11 4 66 14 470
2008 Non-visible minority 31 32 14 7 4 7 5 71 13 2544
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Workplace well-being

A psychologically healthy workplace

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 53 26 10 5 5 1 0 80 10 402
2017 Non-visible minority 51 29 9 6 4 1 0 81 10 1908

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 48 28 12 5 5 3 0 78 10 403
2017 Non-visible minority 51 27 11 5 4 1 0 79 9 1906

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 11 31 21 14 9 13 0 49 26 403
2017 Non-visible minority 9 28 26 17 10 9 1 41 31 1906

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 37 16 11 7 7 0 64 19 403
2017 Non-visible minority 16 37 21 15 7 3 0 56 23 1903

Work-related stress

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 40 30 15 8 2 2 2 73 11 400
2017 Non-visible minority 43 31 14 7 4 0 1 75 11 1905

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 20 31 24 16 7 1 2 52 23 399
2017 Non-visible minority 16 28 29 17 10 0 0 44 27 1908

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 29 31 21 11 5 0 3 62 16 400
2017 Non-visible minority 22 33 24 14 6 0 1 56 20 1903

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 21 25 23 17 11 2 2 47 29 401
2017 Non-visible minority 17 26 23 19 13 1 1 44 32 1907

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 35 31 17 6 4 1 6 71 10 402
2017 Non-visible minority 37 30 15 8 4 0 5 71 13 1907

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 30 31 21 11 6 0 1 62 17 402
2017 Non-visible minority 30 33 21 10 5 0 0 63 16 1901

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 22 29 26 13 7 2 1 53 21 402
2017 Non-visible minority 24 34 22 12 5 0 1 60 18 1901

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 20 29 22 18 9 1 1 50 28 403
2017 Non-visible minority 16 31 27 16 8 0 1 47 25 1898

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 23 30 23 13 8 1 1 55 21 403
2017 Non-visible minority 24 33 23 12 7 0 1 58 19 1902

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 32 32 20 8 4 1 2 66 13 402
2017 Non-visible minority 30 32 21 11 4 1 1 63 15 1898

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 60 22 9 3 2 1 4 86 4 403
2017 Non-visible minority 62 24 9 2 1 0 2 88 4 1909

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 69 12 5 4 5 1 4 86 9 403
2017 Non-visible minority 80 9 4 2 2 1 2 92 4 1906

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 55 28 7 2 3 1 3 86 6 401
2017 Non-visible minority 55 29 10 3 1 0 1 86 4 1905

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 52 21 13 5 6 0 3 76 11 402
2017 Non-visible minority 61 21 9 5 3 0 1 83 8 1906

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 59 15 4 1 0 0 20 93 2 400
2017 Non-visible minority 54 11 5 1 0 0 27 91 2 1906

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 63 19 7 2 1 1 7 89 3 400
2017 Non-visible minority 70 16 5 1 0 0 6 93 2 1902

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 43 25 11 8 8 2 4 72 16 403
2017 Non-visible minority 55 25 10 4 4 0 2 82 8 1908

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 56 26 7 2 3 1 4 87 5 403
2017 Non-visible minority 56 28 11 2 1 0 2 86 3 1903

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 10 35 37 12 5 0 0 46 16 403
2017 Non-visible minority 10 31 38 15 5 0 0 41 20 1908

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 3 19 40 29 8 0 1 38 22 402
2017 Non-visible minority 6 18 41 24 11 0 0 35 24 1899
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Compensation

Pay or other compensation issues

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 63 13 3 1 0 15 4 78 22 402
2017 Non-visible minority 67 17 5 1 1 8 1 74 26 1909

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 7 69
2017 Non-visible minority 10 440

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 17 69
2017 Non-visible minority 16 440

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 7 69
2017 Non-visible minority 11 440

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Visible minority 11 69
2017 Non-visible minority 28 440

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Visible minority 1 69
2017 Non-visible minority 5 440

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Visible minority 71 69
2017 Non-visible minority 51 440

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Visible minority 30 53 9 5 2 1 69
2017 Non-visible minority 21 60 10 5 1 3 453

Support to resolve pay or other compensation issues

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 16 30 14 10 5 6 19 60 21 73
2017 Non-visible minority 15 28 19 10 6 3 19 55 20 461

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Visible minority 15 24 21 8 5 10 17 53 18 73
2017 Non-visible minority 8 18 18 10 7 7 32 43 27 462
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