2017 Public Service Employee Survey Results by Theme for Canadian Institutes of Health Research by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee engagement

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 51 25 0 0 0 0 75 0 12
2014 Non-shift worker 36 44 9 7 4 0 0 80 10 329
2011 Shift worker 50 35 14 0 0 0 0 86 0 14
2011 Non-shift worker 33 42 11 11 3 0 0 75 14 353
2008 Shift worker 54 31 0 0 15 0 0 85 15 13
2008 Non-shift worker 32 47 10 9 3 0 0 78 11 279

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 67 24 7 2 0 0 0 91 2 328
2011 Shift worker 58 35 0 0 0 7 0 100 0 14
2011 Non-shift worker 61 30 7 2 1 0 0 91 3 351

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 44 40 8 5 3 1 0 84 9 329
2011 Shift worker 57 28 7 0 0 7 0 92 0 14
2011 Non-shift worker 40 40 11 7 3 0 0 80 10 352
2008 Shift worker 69 15 0 8 8 0 0 85 15 13
2008 Non-shift worker 39 46 8 5 2 0 0 85 6 281

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 51 8 0 8 0 0 84 8 12
2014 Non-shift worker 47 32 13 3 4 1 0 80 7 329
2011 Shift worker 57 14 21 0 0 7 0 77 0 14
2011 Non-shift worker 43 35 12 5 4 0 0 78 10 353

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 51 8 0 8 0 0 84 8 12
2014 Non-shift worker 44 36 12 6 2 0 0 80 8 328
2011 Shift worker 57 21 14 0 0 7 0 85 0 14
2011 Non-shift worker 40 40 11 5 5 0 0 80 9 352
2008 Shift worker 23 62 15 0 0 0 0 85 0 13
2008 Non-shift worker 36 41 12 6 4 1 0 77 11 281

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 16 42 8 0 0 0 49 8 12
2014 Non-shift worker 39 30 15 7 5 4 0 72 13 329
2011 Shift worker 50 14 14 21 0 0 0 64 21 14
2011 Non-shift worker 41 24 13 10 8 3 0 67 19 352
2008 Shift worker 23 31 8 8 8 23 0 70 20 13
2008 Non-shift worker 33 27 15 14 6 5 0 63 21 282
Top of Page

Leadership

Immediate supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 58 33 10 0 0 0 0 90 0 12
2014 Non-shift worker 50 29 11 5 3 2 0 81 8 329
2011 Shift worker 36 50 7 0 0 0 7 92 0 14
2011 Non-shift worker 52 25 11 5 5 2 0 78 11 353
2008 Shift worker 46 46 0 0 0 8 0 100 0 13
2008 Non-shift worker 50 27 9 5 5 4 0 80 11 282

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 49 33 18 0 0 0 0 82 0 12
2014 Non-shift worker 49 33 9 5 5 0 0 81 10 329
2011 Shift worker 43 42 7 7 0 0 0 86 7 14
2011 Non-shift worker 46 31 8 8 7 1 0 77 15 351
2008 Shift worker 31 46 15 8 0 0 0 77 8 13
2008 Non-shift worker 47 28 8 11 5 0 0 75 17 282

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 49 41 10 0 0 0 0 90 0 12
2014 Non-shift worker 55 26 9 6 4 1 0 82 9 329

Senior management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 18 41 8 0 0 0 51 8 12
2014 Non-shift worker 29 40 13 8 3 8 0 75 11 329
2011 Shift worker 29 35 0 21 7 7 0 69 31 14
2011 Non-shift worker 22 34 20 10 7 7 0 60 19 352

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 18 33 8 8 0 0 51 16 12
2014 Non-shift worker 25 41 15 10 6 3 0 68 16 329
2011 Shift worker 29 50 7 0 14 0 0 79 14 14
2011 Non-shift worker 25 34 15 14 10 1 1 60 24 350
2008 Shift worker 8 69 23 0 0 0 0 77 0 13
2008 Non-shift worker 23 36 18 12 8 3 0 61 20 280

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 10 49 0 8 0 0 42 8 12
2014 Non-shift worker 17 40 22 14 5 4 0 59 19 329
2011 Shift worker 29 35 21 7 7 0 0 64 14 14
2011 Non-shift worker 13 45 18 15 7 3 0 60 22 351
2008 Shift worker 0 62 15 15 0 8 0 67 17 13
2008 Non-shift worker 10 36 16 24 8 6 0 49 34 282

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 16 26 8 0 8 0 63 9 12
2014 Non-shift worker 21 35 19 12 6 6 0 61 19 329
2011 Shift worker 36 21 21 14 7 0 0 57 21 14
2011 Non-shift worker 22 36 14 14 10 3 0 60 25 351
2008 Shift worker 0 38 46 8 0 8 0 42 8 13
2008 Non-shift worker 17 31 17 17 9 9 0 53 28 282

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 16 51 0 8 0 0 41 8 12
2014 Non-shift worker 16 42 14 18 7 2 0 60 25 329
2011 Shift worker 28 36 21 7 7 0 0 64 14 14
2011 Non-shift worker 13 39 13 20 13 2 0 52 34 349
2008 Shift worker 0 54 15 15 8 8 0 58 25 13
2008 Non-shift worker 11 35 12 29 11 1 0 46 41 281
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Workforce

Performance management

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 49 18 0 0 0 0 82 0 12
2014 Non-shift worker 34 37 11 14 5 0 0 70 18 327
2011 Shift worker 35 43 7 14 0 0 0 79 14 14
2011 Non-shift worker 34 39 11 9 7 0 0 73 16 352

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 16 18 16 0 41 0 42 28 12
2014 Non-shift worker 15 25 18 15 8 16 2 49 29 329

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 58 34 8 0 0 0 0 92 0 12
2014 Non-shift worker 46 36 9 5 4 0 0 82 9 328
2011 Shift worker 28 50 0 14 7 0 0 79 21 14
2011 Non-shift worker 40 39 9 8 4 1 0 80 12 352
2008 Shift worker 31 23 23 8 8 0 8 58 17 13
2008 Non-shift worker 40 34 9 10 7 1 0 75 17 282

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Non-shift worker 33 41 12 2 2 2 8 82 5 93

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 59 8 0 0 0 0 92 0 12
2014 Non-shift worker 40 40 9 8 1 1 1 82 9 329
2011 Shift worker 43 43 7 0 0 7 0 92 0 14
2011 Non-shift worker 42 34 10 8 3 1 2 78 12 352
2008 Shift worker 31 54 0 8 0 8 0 92 8 13
2008 Non-shift worker 42 36 9 7 3 1 2 81 11 282

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 16 49 18 8 0 8 0 72 9 12
2014 Non-shift worker 34 26 14 10 7 8 1 65 19 329
2011 Shift worker 28 50 7 7 0 7 0 85 8 14
2011 Non-shift worker 39 26 12 9 7 6 2 70 17 351
2008 Shift worker 23 38 0 23 0 15 0 73 27 13
2008 Non-shift worker 40 29 9 8 5 7 2 76 15 282

Job fit and development

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 49 18 0 0 0 0 82 0 12
2014 Non-shift worker 34 42 12 10 2 0 0 76 12 329
2011 Shift worker 36 50 0 7 7 0 0 86 14 14
2011 Non-shift worker 38 41 9 7 5 0 1 79 12 352
2008 Shift worker 54 23 15 0 8 0 0 77 8 13
2008 Non-shift worker 30 43 8 13 4 1 1 74 18 282

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 59 16 0 0 0 0 84 0 12
2014 Non-shift worker 40 42 9 6 3 0 0 82 9 329
2011 Shift worker 65 7 21 7 0 0 0 72 7 14
2011 Non-shift worker 43 34 12 7 4 0 0 77 11 353
2008 Shift worker 46 38 0 0 15 0 0 85 15 13
2008 Non-shift worker 33 44 11 9 3 0 0 78 11 281

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 59 16 0 0 0 0 84 0 12
2014 Non-shift worker 49 37 7 5 2 0 0 86 6 329
2011 Shift worker 43 22 7 28 0 0 0 65 28 14
2011 Non-shift worker 47 35 9 7 2 0 0 82 9 353
2008 Shift worker 46 46 0 0 8 0 0 92 8 13
2008 Non-shift worker 49 37 6 6 2 0 0 86 8 282

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 27 39 14 11 7 2 0 68 18 329
2011 Shift worker 43 35 14 7 0 0 0 79 7 14
2011 Non-shift worker 33 33 16 9 7 1 0 67 17 353
2008 Shift worker 38 23 15 0 0 8 15 80 0 13
2008 Non-shift worker 28 38 15 12 7 0 0 66 19 281

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 16 26 8 0 0 8 63 9 12
2014 Non-shift worker 12 27 17 22 16 3 3 42 41 329
2011 Shift worker 14 50 15 0 14 7 0 69 15 14
2011 Non-shift worker 16 28 16 18 18 1 2 46 37 352
2008 Shift worker 31 38 23 0 0 0 8 75 0 13
2008 Non-shift worker 15 32 16 19 15 2 1 49 35 281

Empowerment

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 41 34 0 0 0 0 66 0 12
2014 Non-shift worker 28 44 13 10 4 0 0 72 15 329
2011 Shift worker 28 36 28 7 0 0 0 64 7 14
2011 Non-shift worker 35 41 9 10 4 0 0 77 15 351

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 41 26 0 0 0 0 74 0 12
2014 Non-shift worker 38 37 14 8 3 0 0 75 11 329

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 59 0 0 0 0 0 100 0 12
2014 Non-shift worker 41 36 15 6 3 0 0 77 9 329
2011 Shift worker 50 28 21 0 0 0 0 79 0 14
2011 Non-shift worker 40 38 10 9 3 1 0 78 12 351

Work-life balance and workload

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 42 16 0 0 0 0 84 0 12
2014 Non-shift worker 50 30 9 6 3 0 1 81 10 327
2011 Shift worker 57 28 7 7 0 0 0 86 7 14
2011 Non-shift worker 43 35 8 9 5 0 0 78 14 353

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 41 10 8 0 0 8 81 9 12
2014 Non-shift worker 31 22 11 11 9 4 12 63 24 329
2011 Shift worker 29 36 7 7 7 0 14 75 16 14
2011 Non-shift worker 19 21 10 13 18 1 17 49 38 353
2008 Shift worker 31 31 0 8 0 8 23 89 11 13
2008 Non-shift worker 31 23 7 10 8 1 19 68 23 281

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 49 10 8 0 0 0 82 8 12
2014 Non-shift worker 33 35 17 9 5 0 1 69 14 329
2011 Shift worker 57 21 21 0 0 0 0 79 0 14
2011 Non-shift worker 36 31 20 7 5 0 0 68 12 352
2008 Shift worker 62 31 8 0 0 0 0 92 0 13
2008 Non-shift worker 30 32 21 13 4 0 0 62 17 281

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 49 42 0 0 0 0 8 100 0 12
2014 Non-shift worker 62 18 8 4 2 3 3 85 6 329
2011 Shift worker 64 28 0 7 0 0 0 93 7 14
2011 Non-shift worker 50 25 5 9 8 2 2 78 17 352

Mobility and retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2014 Shift worker 26 58 16 12
2014 Non-shift worker 29 38 33 329
2011 Shift worker 22 43 35 14
2011 Non-shift worker 29 41 30 353

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2014 Non-shift worker 8 33 41 12 9999 6 94
2011 Non-shift worker 4 28 48 11 9999 9 101
Top of Page

Workplace

Organizational goals

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 47 37 9 4 2 0 0 85 7 329
2011 Shift worker 50 42 0 7 0 0 0 93 7 14
2011 Non-shift worker 44 43 7 4 2 0 0 86 6 352
2008 Shift worker 46 46 8 0 0 0 0 92 0 13
2008 Non-shift worker 50 38 5 4 2 0 0 89 6 280

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 26 49 8 16 0 0 0 75 16 12
2014 Non-shift worker 29 44 14 10 3 0 0 73 13 329
2011 Shift worker 43 42 0 14 0 0 0 86 14 14
2011 Non-shift worker 32 47 12 5 4 0 0 79 9 351

Organizational performance

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 26 58 8 0 0 0 8 34 12
2014 Non-shift worker 8 29 36 18 8 0 2 26 37 329
2011 Shift worker 7 21 43 21 0 0 7 23 30 14
2011 Non-shift worker 11 23 37 20 6 0 3 27 35 352
2008 Shift worker 0 23 46 8 15 0 8 25 25 13
2008 Non-shift worker 10 26 39 16 7 0 3 23 37 282

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 16 8 51 8 8 8 0 18 27 12
2014 Non-shift worker 9 23 29 23 12 1 3 36 33 328
2011 Shift worker 7 15 28 21 21 0 7 46 24 14
2011 Non-shift worker 9 18 30 27 13 0 3 41 28 352
2008 Shift worker 0 23 46 15 8 0 8 25 25 13
2008 Non-shift worker 9 20 31 21 13 2 3 37 31 280

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 26 49 8 0 0 8 9 37 12
2014 Non-shift worker 9 24 36 18 7 1 4 27 35 327
2011 Shift worker 0 21 42 15 14 0 7 31 23 14
2011 Non-shift worker 14 22 36 16 9 1 3 26 37 351
2008 Shift worker 15 31 15 15 8 0 15 27 55 13
2008 Non-shift worker 13 25 32 20 6 1 4 26 40 280

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 0 16 42 33 8 0 0 41 16 12
2014 Non-shift worker 6 16 34 30 11 0 2 42 23 325
2011 Shift worker 0 0 42 21 29 0 7 54 0 14
2011 Non-shift worker 6 15 36 29 12 1 2 42 21 346
2008 Shift worker 8 8 15 54 8 0 8 67 17 13
2008 Non-shift worker 8 20 34 25 10 1 3 36 29 280

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 9 28 36 27 0 0 0 27 37 11
2014 Non-shift worker 11 23 32 20 12 0 2 32 35 327
2011 Shift worker 7 28 29 21 15 0 0 36 36 14
2011 Non-shift worker 15 26 27 22 7 0 3 30 42 352
2008 Shift worker 8 15 15 31 23 0 8 58 25 13
2008 Non-shift worker 16 25 27 17 11 1 3 29 42 281

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 10 33 25 8 8 8 39 21 12
2014 Non-shift worker 7 13 30 29 16 1 6 48 21 328
2011 Shift worker 7 43 14 7 28 0 0 35 50 14
2011 Non-shift worker 10 19 28 25 12 1 5 39 31 352
2008 Shift worker 0 62 8 15 0 8 8 18 73 13
2008 Non-shift worker 20 28 21 19 6 1 5 27 51 281

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 0 16 67 8 8 0 0 16 16 12
2014 Non-shift worker 6 17 39 22 9 2 4 33 25 328

Respectful workplace

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 41 26 0 0 0 0 74 0 12
2014 Non-shift worker 50 29 7 6 5 1 0 81 12 329

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 49 42 8 0 0 0 0 92 0 12
2014 Non-shift worker 53 36 4 6 1 0 0 89 7 329

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 59 8 8 0 0 0 84 8 12
2014 Non-shift worker 48 29 14 2 0 6 0 82 3 329

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 67 0 0 0 0 0 100 0 12
2014 Non-shift worker 49 34 11 2 2 3 0 85 4 329
2011 Shift worker 57 43 0 0 0 0 0 100 0 14
2011 Non-shift worker 40 40 9 6 2 2 0 82 9 350

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 51 8 0 0 0 0 92 0 12
2014 Non-shift worker 56 34 7 2 1 0 0 90 3 329
2011 Shift worker 64 28 0 7 0 0 0 93 7 14
2011 Non-shift worker 47 40 6 5 3 0 0 87 7 351
2008 Shift worker 46 46 8 0 0 0 0 92 0 13
2008 Non-shift worker 46 39 9 3 3 0 0 85 6 282

Ethical workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 16 42 25 0 0 16 0 71 0 12
2014 Non-shift worker 36 28 14 10 7 4 3 68 18 328

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 33 42 25 0 0 0 0 75 0 12
2014 Non-shift worker 46 39 7 4 1 3 0 87 5 329
2011 Shift worker 29 50 21 0 0 0 0 79 0 14
2011 Non-shift worker 48 33 11 3 2 3 1 84 5 352

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 34 16 8 0 0 0 75 8 12
2014 Non-shift worker 36 35 14 8 3 4 0 74 12 329
2011 Shift worker 50 21 14 7 0 0 7 77 8 14
2011 Non-shift worker 40 34 9 8 5 3 1 77 13 349
2008 Shift worker 15 46 8 15 0 8 8 73 18 13
2008 Non-shift worker 27 38 10 11 7 5 1 70 20 282

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 16 16 42 16 0 8 0 36 18 12
2014 Non-shift worker 23 34 20 10 4 7 1 62 15 329
2011 Shift worker 22 50 14 0 0 14 0 83 0 14
2011 Non-shift worker 23 38 21 9 5 4 1 64 14 349

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 8 25 26 0 8 8 39 31 12
2014 Non-shift worker 15 20 14 15 16 15 4 43 39 329
2011 Shift worker 22 36 7 0 7 21 7 80 10 14
2011 Non-shift worker 13 21 19 15 17 11 5 40 38 352

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 59 0 0 0 0 0 100 0 12
2014 Non-shift worker 44 45 2 8 1 0 0 88 9 329
2011 Shift worker 36 50 14 0 0 0 0 86 0 14
2011 Non-shift worker 46 44 3 4 3 0 0 91 6 353
2008 Shift worker 54 38 8 0 0 0 0 92 0 13
2008 Non-shift worker 44 46 3 5 3 0 0 90 7 280

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 41 10 8 0 0 0 82 8 12
2014 Non-shift worker 57 30 4 5 3 0 0 87 8 329
2011 Shift worker 21 50 8 21 0 0 0 71 21 14
2011 Non-shift worker 47 35 6 9 4 0 0 82 12 351

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 49 10 0 0 0 0 90 0 12
2014 Non-shift worker 59 33 6 1 1 1 0 92 2 328

Use of official languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 42 8 0 8 0 0 84 8 12
2014 Non-shift worker 75 18 3 2 1 0 1 94 3 329
2011 Shift worker 43 42 0 7 7 0 0 86 14 14
2011 Non-shift worker 76 19 2 2 1 1 0 96 2 353
2008 Shift worker 46 23 15 8 8 0 0 69 15 13
2008 Non-shift worker 71 19 4 4 1 0 0 91 5 278

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 26 25 16 25 8 0 0 51 33 12
2014 Non-shift worker 61 20 4 9 4 0 0 82 14 329
2011 Shift worker 43 14 7 7 28 0 0 57 35 14
2011 Non-shift worker 63 23 3 7 4 0 0 86 11 352
2008 Shift worker 31 31 8 8 23 0 0 62 31 13
2008 Non-shift worker 58 21 7 8 5 0 0 80 13 277

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 41 26 16 8 8 0 0 67 16 12
2014 Non-shift worker 72 15 3 4 5 0 0 88 9 329
2011 Shift worker 36 21 14 28 0 0 0 57 28 14
2011 Non-shift worker 71 16 4 7 2 0 0 87 9 352
2008 Shift worker 23 38 0 23 8 0 8 67 33 13
2008 Non-shift worker 68 13 4 8 6 0 1 82 14 281

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 75 16 8 0 0 0 0 92 0 12
2014 Non-shift worker 82 10 3 3 1 0 0 92 4 329
2011 Shift worker 50 28 7 14 0 0 0 79 14 14
2011 Non-shift worker 81 12 3 3 1 0 0 93 4 352
2008 Shift worker 69 23 0 0 8 0 0 92 8 13
2008 Non-shift worker 78 10 2 5 3 0 1 90 8 282

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 51 8 8 8 0 0 75 16 12
2014 Non-shift worker 63 19 8 7 3 0 0 83 10 329

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 49 34 8 8 0 0 0 84 8 12
2014 Non-shift worker 76 17 3 2 0 1 0 95 2 328
2011 Shift worker 57 21 0 21 0 0 0 79 21 14
2011 Non-shift worker 74 18 4 2 1 1 1 93 3 352
2008 Shift worker 46 31 8 0 8 0 8 83 8 13
2008 Non-shift worker 69 22 4 1 1 1 2 94 2 282

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 Non-shift worker 16 84 327

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 54 53

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 58 53

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 53

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 53

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 53

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 37 53

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 34 53

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 30 53

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 32 53

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 23 53

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 67 53

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 23 53

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 53

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 19 53

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 28 53

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 27 53

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 11 53

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 51 53

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 21 53

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 34 53

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 53

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 53

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 13 53

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 30 53

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 11 53

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 15 53

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 53

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 11 53

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 11 53

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 9 53

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 11 53

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 32 53

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 11 53

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 41 53

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 53

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 53 53

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 12 53

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 8 16 0 0 59 8 50 0 12
2014 Non-shift worker 14 17 17 8 5 32 7 51 21 329

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 25 26 41 0 0 8 0 55 0 12
2014 Non-shift worker 28 34 17 5 2 12 1 71 9 329
2011 Shift worker 58 28 7 0 0 7 0 92 0 14
2011 Non-shift worker 41 34 13 8 1 3 0 78 9 352

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 Shift worker 0 100 12
2014 Non-shift worker 5 95 328

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 93 15

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 34 15

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 53 15

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 54 15

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 0 15

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2014 Non-shift worker 53 15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 10 16 0 0 49 16 52 0 12
2014 Non-shift worker 12 13 17 1 1 47 9 57 5 329

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 26 25 33 0 0 16 0 61 0 12
2014 Non-shift worker 27 29 13 2 1 24 3 78 3 328
2011 Shift worker 50 42 7 0 0 0 0 93 0 14
2011 Non-shift worker 40 35 13 2 1 9 0 82 4 351

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 Non-shift worker 14 86 329

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2014 Non-shift worker 79 21 46

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Non-shift worker 69 22 6 0 0 0 3 94 0 36

Labour management relations and collective agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 16 0 0 0 0 75 100 0 12
2014 Non-shift worker 8 19 11 4 2 3 54 62 13 329
2011 Shift worker 0 43 21 0 0 0 35 67 0 14
2011 Non-shift worker 10 18 8 4 3 3 53 66 16 353
2008 Shift worker 23 15 0 8 8 0 46 71 29 13
2008 Non-shift worker 10 27 6 6 2 5 43 71 17 282

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 0 0 0 0 0 92 100 0 12
2014 Non-shift worker 2 4 9 1 0 12 73 37 4 329
2011 Shift worker 15 14 0 0 0 7 64 100 0 14
2011 Non-shift worker 3 4 10 2 1 12 68 33 15 353

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 16 0 0 0 0 75 100 0 12
2014 Non-shift worker 12 12 8 1 1 11 56 71 6 329
2011 Shift worker 36 7 7 0 0 7 42 86 0 14
2011 Non-shift worker 12 10 9 1 2 9 57 64 9 352
2008 Shift worker 31 15 0 0 0 8 46 100 0 13
2008 Non-shift worker 18 16 7 3 1 12 43 76 8 282

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2014 Shift worker 8 16 0 0 0 0 75 100 0 12
2014 Non-shift worker 11 12 9 1 1 11 55 68 6 329
2011 Shift worker 21 15 7 0 0 14 42 83 0 14
2011 Non-shift worker 10 10 11 1 1 11 56 61 8 351
2008 Shift worker 23 23 0 0 0 0 54 100 0 13
2008 Non-shift worker 21 14 8 2 2 10 43 73 11 281
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