2014 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 92. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Micro-organizations are those that have fewer than 150 employees at the time of the survey. When releasing the results, Statistics Canada applies strict rules to protect the confidentiality of employees. Results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents. Further, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 27 53 7 10 3 0 0 80 13 30
2014 Federal regulators 38 44 8 6 3 0 0 83 10 63
2014 Compliance, inspection and enforcement 40 42 9 7 2 0 0 82 9 45
2014 Communications or public affairs 40 43 10 6 1 0 0 82 7 68
2014 Access to information and privacy 43 25 14 11 7 0 0 68 18 44
2014 Science and technology 50 38 6 0 6 0 0 88 6 16
2014 Legal services 59 30 7 2 1 0 0 90 3 86
2014 Administration and operations 39 33 12 12 4 0 0 72 16 288
2014 Human resources 44 46 2 6 2 0 0 90 8 50
2014 Financial management 45 43 8 4 0 0 0 88 4 51
2014 Information management 28 41 10 21 0 0 0 69 21 29
2014 Information technology 49 44 3 4 0 0 0 93 4 68
2014 Other services to the public 38 40 15 5 3 0 0 78 8 40
2014 None of the above 45 30 12 8 5 0 0 75 13 138

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 70 30 0 0 0 0 0 100 0 30
2014 Federal regulators 68 24 2 0 0 0 6 98 0 63
2014 Compliance, inspection and enforcement 73 20 2 0 2 0 2 95 2 45
2014 Communications or public affairs 75 25 0 0 0 0 0 100 0 68
2014 Access to information and privacy 57 27 9 0 7 0 0 84 7 44
2014 Science and technology 88 13 0 0 0 0 0 100 0 16
2014 Legal services 86 10 3 0 0 0 0 97 0 86
2014 Administration and operations 74 21 2 2 1 0 0 95 3 288
2014 Human resources 78 18 4 0 0 0 0 96 0 50
2014 Financial management 80 16 4 0 0 0 0 96 0 51
2014 Information management 55 41 0 0 0 0 3 100 0 29
2014 Information technology 81 12 7 0 0 0 0 93 0 68
2014 Other services to the public 75 20 3 3 0 0 0 95 3 40
2014 None of the above 75 21 1 2 1 0 0 96 3 138

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 63 13 23 0 0 0 0 77 0 30
2014 Federal regulators 62 33 2 2 2 0 0 95 3 63
2014 Compliance, inspection and enforcement 67 29 4 0 0 0 0 96 0 45
2014 Communications or public affairs 62 28 6 3 1 0 0 90 4 68
2014 Access to information and privacy 59 27 7 2 5 0 0 86 7 44
2014 Science and technology 81 6 13 0 0 0 0 88 0 16
2014 Legal services 84 13 3 0 0 0 0 97 0 86
2014 Administration and operations 64 23 8 3 1 0 0 88 5 288
2014 Human resources 78 16 4 2 0 0 0 94 2 50
2014 Financial management 76 18 6 0 0 0 0 94 0 51
2014 Information management 59 28 10 0 0 0 3 89 0 29
2014 Information technology 68 29 3 0 0 0 0 97 0 68
2014 Other services to the public 73 20 5 3 0 0 0 93 3 40
2014 None of the above 65 24 6 2 2 1 0 90 4 138

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 40 13 3 3 0 0 80 7 30
2014 Federal regulators 40 43 3 13 2 0 0 83 14 63
2014 Compliance, inspection and enforcement 48 39 7 5 2 0 0 86 7 44
2014 Communications or public affairs 47 41 6 4 1 0 0 88 6 68
2014 Access to information and privacy 48 23 11 11 7 0 0 70 18 44
2014 Science and technology 56 19 19 0 6 0 0 75 6 16
2014 Legal services 73 21 3 0 2 0 0 94 2 86
2014 Administration and operations 46 32 10 8 3 0 0 78 11 288
2014 Human resources 54 32 8 2 2 0 2 88 4 50
2014 Financial management 61 25 10 2 2 0 0 86 4 51
2014 Information management 34 45 10 7 0 0 3 82 7 29
2014 Information technology 53 43 3 1 0 0 0 96 1 68
2014 Other services to the public 45 35 18 0 3 0 0 80 3 40
2014 None of the above 52 28 10 5 5 0 0 80 10 138

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 37 27 30 3 3 0 0 63 7 30
2014 Federal regulators 37 32 19 8 5 0 0 68 13 63
2014 Compliance, inspection and enforcement 56 20 13 4 7 0 0 76 11 45
2014 Communications or public affairs 38 38 9 9 4 1 0 78 13 68
2014 Access to information and privacy 34 20 16 18 11 0 0 55 30 44
2014 Science and technology 44 38 0 0 19 0 0 81 19 16
2014 Legal services 58 29 7 6 0 0 0 87 6 86
2014 Administration and operations 39 30 13 10 8 0 0 69 18 288
2014 Human resources 42 26 14 14 2 2 0 69 16 50
2014 Financial management 57 29 12 0 2 0 0 86 2 51
2014 Information management 34 31 21 7 3 3 0 68 11 29
2014 Information technology 54 24 18 3 1 0 0 78 4 68
2014 Other services to the public 43 30 13 10 5 0 0 73 15 40
2014 None of the above 36 28 17 9 8 3 1 65 17 138

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 37 30 23 7 3 0 0 67 10 30
2014 Federal regulators 38 35 8 14 5 0 0 73 19 63
2014 Compliance, inspection and enforcement 56 20 9 11 4 0 0 76 16 45
2014 Communications or public affairs 40 37 12 10 0 1 0 78 10 68
2014 Access to information and privacy 32 25 14 18 11 0 0 57 30 44
2014 Science and technology 44 31 6 0 19 0 0 75 19 16
2014 Legal services 60 27 3 8 1 0 0 87 9 86
2014 Administration and operations 39 33 12 11 6 0 0 71 17 288
2014 Human resources 42 28 12 14 0 2 2 73 15 50
2014 Financial management 57 27 10 6 0 0 0 84 6 51
2014 Information management 34 38 17 7 3 0 0 72 10 29
2014 Information technology 56 28 15 1 0 0 0 84 1 68
2014 Other services to the public 43 33 10 8 8 0 0 75 15 40
2014 None of the above 37 28 15 12 7 1 0 65 19 137

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 30 13 33 13 7 0 3 45 21 30
2014 Federal regulators 29 24 16 8 10 3 10 61 20 62
2014 Compliance, inspection and enforcement 53 13 4 18 9 0 2 68 27 45
2014 Communications or public affairs 41 19 18 9 9 4 0 63 18 68
2014 Access to information and privacy 34 11 14 14 25 0 2 47 40 44
2014 Science and technology 44 13 6 19 19 0 0 56 38 16
2014 Legal services 53 15 16 6 5 3 1 72 11 86
2014 Administration and operations 39 20 13 16 9 2 1 61 26 288
2014 Human resources 32 26 18 6 16 2 0 59 22 50
2014 Financial management 57 16 16 6 2 4 0 76 8 51
2014 Information management 34 21 10 17 10 7 0 59 30 29
2014 Information technology 44 25 15 7 6 3 0 71 14 68
2014 Other services to the public 48 15 18 10 8 3 0 64 18 40
2014 None of the above 32 20 17 12 11 4 4 56 25 138
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 60 23 7 10 0 0 0 83 10 30
2014 Federal regulators 41 22 14 6 5 2 10 71 13 63
2014 Compliance, inspection and enforcement 49 24 4 9 7 2 4 79 17 45
2014 Communications or public affairs 44 40 6 7 0 1 1 86 8 68
2014 Access to information and privacy 57 18 11 5 5 0 5 79 10 44
2014 Science and technology 44 38 6 0 13 0 0 81 13 16
2014 Legal services 64 24 11 0 1 0 1 88 1 85
2014 Administration and operations 49 26 11 6 5 1 2 77 11 288
2014 Human resources 58 28 6 4 4 0 0 86 8 50
2014 Financial management 55 31 10 0 2 0 2 88 2 51
2014 Information management 41 41 7 7 3 0 0 83 10 29
2014 Information technology 60 29 7 1 1 0 0 90 3 68
2014 Other services to the public 46 31 5 10 0 0 8 83 11 39
2014 None of the above 48 27 7 7 5 1 5 80 12 137

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 43 30 13 10 3 0 0 73 13 30
2014 Federal regulators 38 33 10 8 2 0 10 79 11 63
2014 Compliance, inspection and enforcement 47 18 11 9 9 0 7 69 19 45
2014 Communications or public affairs 44 38 9 7 0 0 1 84 7 68
2014 Access to information and privacy 52 32 2 9 2 0 2 86 12 44
2014 Science and technology 44 44 6 0 6 0 0 88 6 16
2014 Legal services 58 28 9 2 2 0 0 86 5 86
2014 Administration and operations 45 31 11 8 5 0 0 76 13 288
2014 Human resources 52 28 10 4 6 0 0 80 10 50
2014 Financial management 59 25 8 6 2 0 0 84 8 51
2014 Information management 41 38 14 0 7 0 0 79 7 29
2014 Information technology 50 35 9 4 1 0 0 85 6 68
2014 Other services to the public 40 33 5 15 5 0 3 74 21 40
2014 None of the above 39 30 12 7 7 1 4 73 15 138

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 53 23 17 7 0 0 0 77 7 30
2014 Federal regulators 46 22 14 3 5 0 10 75 9 63
2014 Compliance, inspection and enforcement 51 24 9 2 7 2 4 81 10 45
2014 Communications or public affairs 51 34 9 4 0 0 1 87 4 68
2014 Access to information and privacy 59 18 9 9 2 0 2 79 12 44
2014 Science and technology 63 19 0 6 13 0 0 81 19 16
2014 Legal services 60 22 8 5 2 0 2 85 7 86
2014 Administration and operations 54 24 10 7 5 0 0 77 12 287
2014 Human resources 74 16 0 2 8 0 0 90 10 50
2014 Financial management 71 18 10 0 2 0 0 88 2 51
2014 Information management 54 25 7 7 7 0 0 79 14 28
2014 Information technology 54 37 6 0 3 0 0 91 3 68
2014 Other services to the public 48 28 15 5 3 0 3 77 8 40
2014 None of the above 48 25 9 10 5 0 3 75 16 138

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 27 50 10 7 0 7 0 82 7 30
2014 Federal regulators 30 37 10 13 6 3 2 70 20 63
2014 Compliance, inspection and enforcement 49 24 9 4 13 0 0 73 18 45
2014 Communications or public affairs 28 41 12 7 4 7 0 75 13 68
2014 Access to information and privacy 32 20 23 16 5 5 0 55 21 44
2014 Science and technology 31 31 6 6 19 6 0 67 27 16
2014 Legal services 51 30 9 6 2 1 0 82 8 86
2014 Administration and operations 37 33 10 8 10 2 0 71 18 286
2014 Human resources 34 28 18 12 8 0 0 62 20 50
2014 Financial management 39 43 8 8 0 2 0 84 8 51
2014 Information management 24 45 10 7 7 7 0 74 15 29
2014 Information technology 49 16 16 10 3 6 0 69 14 68
2014 Other services to the public 40 33 8 10 10 0 0 73 20 40
2014 None of the above 39 29 10 8 9 3 1 71 18 138

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 27 47 13 13 0 0 0 73 13 30
2014 Federal regulators 31 34 15 10 10 0 2 66 20 62
2014 Compliance, inspection and enforcement 47 24 11 4 13 0 0 71 18 45
2014 Communications or public affairs 28 43 12 10 4 3 0 73 15 68
2014 Access to information and privacy 30 23 18 14 16 0 0 52 30 44
2014 Science and technology 25 38 6 6 19 0 6 67 27 16
2014 Legal services 53 28 7 8 3 0 0 81 12 86
2014 Administration and operations 35 32 13 9 10 1 0 67 19 286
2014 Human resources 34 26 18 12 8 2 0 61 20 50
2014 Financial management 49 29 14 8 0 0 0 78 8 51
2014 Information management 31 38 14 3 10 3 0 71 14 29
2014 Information technology 41 31 16 7 3 1 0 73 10 68
2014 Other services to the public 43 25 10 18 5 0 0 68 23 40
2014 None of the above 35 26 14 13 9 1 1 62 23 138

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 20 37 20 13 3 7 0 61 18 30
2014 Federal regulators 21 35 19 13 11 0 2 56 24 63
2014 Compliance, inspection and enforcement 36 22 18 11 11 2 0 59 23 45
2014 Communications or public affairs 24 38 18 9 4 7 0 67 14 68
2014 Access to information and privacy 25 20 11 23 20 0 0 45 43 44
2014 Science and technology 25 31 13 6 19 0 6 60 27 16
2014 Legal services 41 35 9 10 3 1 0 76 14 86
2014 Administration and operations 27 34 16 12 8 3 0 63 21 287
2014 Human resources 22 36 14 16 8 4 0 60 25 50
2014 Financial management 43 29 14 12 2 0 0 73 14 51
2014 Information management 24 34 7 14 7 14 0 68 24 29
2014 Information technology 32 32 21 6 1 7 0 70 8 68
2014 Other services to the public 35 25 15 10 8 8 0 65 19 40
2014 None of the above 29 26 17 14 9 4 1 58 24 138

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 23 17 27 17 0 17 0 48 20 30
2014 Federal regulators 33 25 14 8 11 6 2 64 21 63
2014 Compliance, inspection and enforcement 36 24 16 9 13 2 0 61 23 45
2014 Communications or public affairs 25 43 10 10 9 3 0 70 20 68
2014 Access to information and privacy 30 18 14 16 20 2 0 49 37 44
2014 Science and technology 38 25 13 6 19 0 0 63 25 16
2014 Legal services 52 20 13 7 6 2 0 74 13 86
2014 Administration and operations 29 30 16 10 12 3 1 61 22 288
2014 Human resources 28 30 12 16 12 2 0 59 29 50
2014 Financial management 45 25 12 10 4 4 0 73 14 51
2014 Information management 28 34 10 10 7 10 0 69 19 29
2014 Information technology 38 29 13 10 4 4 0 71 15 68
2014 Other services to the public 40 28 10 8 13 3 0 69 21 40
2014 None of the above 29 26 16 12 12 4 1 58 25 138

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 27 37 10 20 7 0 0 63 27 30
2014 Federal regulators 24 35 16 16 6 0 3 61 23 63
2014 Compliance, inspection and enforcement 33 24 16 9 16 0 2 59 25 45
2014 Communications or public affairs 22 38 13 22 3 1 0 61 25 68
2014 Access to information and privacy 23 16 18 25 18 0 0 39 43 44
2014 Science and technology 44 19 6 13 19 0 0 63 31 16
2014 Legal services 44 26 8 17 5 0 0 70 22 86
2014 Administration and operations 24 35 14 12 11 2 0 61 24 288
2014 Human resources 26 28 10 22 12 2 0 55 35 50
2014 Financial management 33 41 12 8 4 2 0 76 12 51
2014 Information management 21 41 17 7 3 7 3 69 12 29
2014 Information technology 38 41 10 7 1 1 0 81 9 68
2014 Other services to the public 35 15 20 15 10 5 0 53 26 40
2014 None of the above 23 28 16 16 14 1 1 52 31 138

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 43 37 10 3 3 3 0 83 7 30
2014 Federal regulators 59 21 6 2 3 0 10 88 5 63
2014 Compliance, inspection and enforcement 56 24 2 2 11 0 4 84 14 45
2014 Communications or public affairs 65 29 4 0 0 1 0 96 0 68
2014 Access to information and privacy 39 25 14 11 11 0 0 64 23 44
2014 Science and technology 56 6 13 6 13 0 6 67 20 16
2014 Legal services 66 27 5 1 1 0 0 93 2 86
2014 Administration and operations 51 29 8 5 5 1 1 81 10 287
2014 Human resources 60 26 10 2 2 0 0 86 4 50
2014 Financial management 59 31 8 2 0 0 0 90 2 51
2014 Information management 41 34 24 0 0 0 0 76 0 29
2014 Information technology 54 31 10 1 1 1 0 87 3 68
2014 Other services to the public 55 35 3 5 3 0 0 90 8 40
2014 None of the above 48 28 12 3 5 2 1 79 8 137
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 27 40 20 13 0 0 0 67 13 30
2014 Federal regulators 30 24 13 11 14 0 8 59 28 63
2014 Compliance, inspection and enforcement 38 33 11 7 9 0 2 73 16 45
2014 Communications or public affairs 34 41 6 12 4 1 1 77 17 68
2014 Access to information and privacy 30 39 7 11 14 0 0 68 25 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 48 28 8 10 5 0 1 76 15 86
2014 Administration and operations 34 30 12 15 9 0 0 64 23 288
2014 Human resources 40 32 8 18 2 0 0 72 20 50
2014 Financial management 41 37 12 8 2 0 0 78 10 51
2014 Information management 28 45 10 10 7 0 0 72 17 29
2014 Information technology 35 43 12 9 1 0 0 78 10 68
2014 Other services to the public 25 50 8 10 5 3 0 77 15 40
2014 None of the above 29 32 14 16 7 0 1 62 24 138

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 17 27 10 10 13 20 3 57 30 30
2014 Federal regulators 10 29 14 17 11 11 8 47 35 63
2014 Compliance, inspection and enforcement 16 18 13 11 18 20 4 44 38 45
2014 Communications or public affairs 19 21 12 22 7 16 3 49 36 68
2014 Access to information and privacy 9 16 18 20 14 20 2 32 44 44
2014 Science and technology 19 19 0 31 6 19 6 50 50 16
2014 Legal services 27 19 9 10 9 14 12 61 27 86
2014 Administration and operations 11 27 15 12 16 15 3 47 34 287
2014 Human resources 36 24 12 6 2 8 12 75 10 50
2014 Financial management 29 27 14 12 4 14 0 66 18 51
2014 Information management 10 17 31 7 7 24 3 38 19 29
2014 Information technology 25 24 25 6 7 12 1 56 15 68
2014 Other services to the public 13 23 18 10 15 15 8 45 32 40
2014 None of the above 17 22 13 20 11 12 6 47 37 138

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 50 23 23 3 0 0 0 73 3 30
2014 Federal regulators 27 40 13 6 5 0 10 74 12 63
2014 Compliance, inspection and enforcement 49 29 7 4 7 0 4 81 12 45
2014 Communications or public affairs 47 34 7 9 1 0 1 82 10 68
2014 Access to information and privacy 50 30 9 5 5 0 2 81 9 44
2014 Science and technology 44 38 6 0 13 0 0 81 13 16
2014 Legal services 47 33 9 6 5 0 0 80 11 85
2014 Administration and operations 40 32 13 8 6 0 1 73 14 288
2014 Human resources 56 32 2 2 6 0 2 90 8 50
2014 Financial management 55 25 8 12 0 0 0 80 12 51
2014 Information management 41 34 17 3 0 0 3 79 4 29
2014 Information technology 43 43 9 1 4 0 0 85 6 68
2014 Other services to the public 45 30 10 10 3 0 3 77 13 40
2014 None of the above 36 34 10 9 7 1 4 73 17 138

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 60 30 7 3 0 0 0 90 3 30
2014 Federal regulators 40 27 3 8 3 8 11 82 14 63
2014 Compliance, inspection and enforcement 60 24 4 0 2 4 4 93 2 45
2014 Communications or public affairs 41 34 15 4 0 4 1 80 5 68
2014 Access to information and privacy 55 23 11 7 0 0 5 81 7 44
2014 Science and technology 38 44 13 6 0 0 0 81 6 16
2014 Legal services 55 22 8 2 2 5 6 86 5 86
2014 Administration and operations 45 28 11 4 5 3 4 78 10 288
2014 Human resources 68 10 10 0 4 2 6 85 4 50
2014 Financial management 61 22 10 4 0 4 0 86 4 51
2014 Information management 41 41 10 0 0 3 3 89 0 29
2014 Information technology 46 40 7 1 1 3 1 89 3 68
2014 Other services to the public 48 28 10 5 0 5 5 83 6 40
2014 None of the above 38 29 9 8 5 6 5 76 15 138

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Federal regulators 26 21 3 18 6 6 21 64 32 34
2014 Communications or public affairs 18 59 5 0 0 5 14 94 0 22
2014 Access to information and privacy 36 36 0 0 0 0 27 100 0 11
2014 Legal services 64 7 7 21 0 0 0 71 21 14
2014 Administration and operations 36 37 10 4 1 3 9 82 6 70
2014 Human resources 62 23 8 0 0 0 8 92 0 13
2014 Financial management 39 35 13 4 0 4 4 81 5 23
2014 Information technology 58 21 5 5 5 5 0 83 11 19
2014 None of the above 30 41 14 0 3 3 11 81 3 37

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 37 40 7 10 7 0 0 77 17 30
2014 Federal regulators 30 41 6 13 2 0 8 78 16 63
2014 Compliance, inspection and enforcement 24 47 13 9 4 0 2 73 14 45
2014 Communications or public affairs 38 34 9 12 0 3 4 78 13 68
2014 Access to information and privacy 23 48 7 16 5 2 0 72 21 44
2014 Science and technology 50 25 0 6 13 0 6 80 20 16
2014 Legal services 56 28 7 8 0 1 0 85 8 86
2014 Administration and operations 37 39 9 9 5 0 1 77 14 287
2014 Human resources 64 22 0 4 0 2 8 96 4 50
2014 Financial management 45 45 6 2 2 0 0 90 4 51
2014 Information management 24 38 14 10 3 3 7 69 15 29
2014 Information technology 44 34 12 4 3 0 3 80 8 68
2014 Other services to the public 53 28 8 8 5 0 0 80 13 40
2014 None of the above 41 37 4 10 6 1 1 79 16 138

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 33 10 7 3 7 0 79 11 30
2014 Federal regulators 37 27 10 8 8 2 8 71 18 62
2014 Compliance, inspection and enforcement 29 27 18 7 9 9 2 63 18 45
2014 Communications or public affairs 37 24 10 13 4 10 1 68 20 68
2014 Access to information and privacy 32 20 18 11 9 9 0 58 23 44
2014 Science and technology 44 19 0 13 13 6 6 71 29 16
2014 Legal services 51 19 8 9 1 8 3 79 12 86
2014 Administration and operations 36 29 8 11 8 6 1 71 21 288
2014 Human resources 64 16 2 8 0 4 6 89 9 50
2014 Financial management 51 27 10 2 6 4 0 82 8 51
2014 Information management 21 34 14 7 7 14 3 67 17 29
2014 Information technology 44 28 15 1 3 6 3 79 5 68
2014 Other services to the public 43 20 8 10 8 13 0 71 20 40
2014 None of the above 35 26 12 11 8 4 4 66 20 138

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 43 27 7 13 7 0 3 72 21 30
2014 Federal regulators 41 32 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 38 40 4 7 9 0 2 80 16 45
2014 Communications or public affairs 53 22 13 12 0 0 0 75 12 68
2014 Access to information and privacy 20 27 14 23 16 0 0 48 39 44
2014 Science and technology 31 31 6 6 19 0 6 67 27 16
2014 Legal services 65 20 8 6 1 0 0 85 7 86
2014 Administration and operations 43 33 9 10 4 0 0 77 15 288
2014 Human resources 56 20 16 4 2 0 2 78 6 50
2014 Financial management 53 39 4 4 0 0 0 92 4 51
2014 Information management 45 34 7 14 0 0 0 79 14 29
2014 Information technology 41 37 6 7 7 0 1 79 15 68
2014 Other services to the public 38 28 10 23 3 0 0 65 25 40
2014 None of the above 38 34 11 8 7 1 1 74 15 138

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 47 40 10 3 0 0 0 87 3 30
2014 Federal regulators 40 44 8 6 2 0 0 84 8 63
2014 Compliance, inspection and enforcement 44 40 4 7 4 0 0 84 11 45
2014 Communications or public affairs 51 38 6 1 3 0 0 90 4 68
2014 Access to information and privacy 34 41 14 7 5 0 0 75 11 44
2014 Science and technology 69 19 6 6 0 0 0 88 6 16
2014 Legal services 71 22 5 2 0 0 0 93 2 86
2014 Administration and operations 41 31 14 9 5 0 0 72 14 288
2014 Human resources 68 22 6 2 2 0 0 90 4 50
2014 Financial management 67 29 4 0 0 0 0 96 0 51
2014 Information management 24 45 17 10 3 0 0 69 14 29
2014 Information technology 56 40 4 0 0 0 0 96 0 68
2014 Other services to the public 55 25 13 5 3 0 0 80 8 40
2014 None of the above 54 25 9 8 4 0 0 79 12 138

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 47 43 7 3 0 0 0 90 3 30
2014 Federal regulators 46 44 3 5 2 0 0 90 6 63
2014 Compliance, inspection and enforcement 60 36 2 0 2 0 0 96 2 45
2014 Communications or public affairs 60 28 7 4 0 0 0 88 4 68
2014 Access to information and privacy 50 32 14 5 0 0 0 82 5 44
2014 Science and technology 75 19 0 6 0 0 0 94 6 16
2014 Legal services 77 20 2 1 0 0 0 97 1 86
2014 Administration and operations 47 33 9 7 3 0 0 80 10 287
2014 Human resources 62 26 0 10 2 0 0 88 12 50
2014 Financial management 80 16 2 2 0 0 0 96 2 51
2014 Information management 41 31 14 10 3 0 0 72 14 29
2014 Information technology 71 22 4 0 3 0 0 93 3 68
2014 Other services to the public 50 38 5 5 3 0 0 88 8 40
2014 None of the above 54 28 6 7 4 0 0 83 12 138

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 37 33 17 7 3 3 0 72 10 30
2014 Federal regulators 35 25 11 14 8 5 2 64 24 63
2014 Compliance, inspection and enforcement 36 29 11 7 11 4 2 69 19 45
2014 Communications or public affairs 40 25 15 13 3 3 0 68 17 67
2014 Access to information and privacy 18 36 14 16 16 0 0 55 32 44
2014 Science and technology 31 38 13 0 19 0 0 69 19 16
2014 Legal services 53 23 9 7 1 6 0 81 9 86
2014 Administration and operations 34 28 12 12 10 3 0 65 23 288
2014 Human resources 46 30 10 8 2 4 0 79 10 50
2014 Financial management 51 35 10 0 2 2 0 88 2 51
2014 Information management 32 36 14 4 4 7 4 76 8 28
2014 Information technology 37 37 13 6 4 3 0 76 11 68
2014 Other services to the public 38 33 5 15 5 5 0 74 21 40
2014 None of the above 28 29 12 17 7 5 1 62 26 137

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 27 13 17 10 23 0 10 44 37 30
2014 Federal regulators 16 17 17 11 19 6 13 41 37 63
2014 Compliance, inspection and enforcement 24 24 7 16 24 0 4 51 42 45
2014 Communications or public affairs 19 21 10 16 24 4 6 44 44 68
2014 Access to information and privacy 16 25 11 18 25 0 5 43 45 44
2014 Science and technology 25 6 25 13 13 0 19 38 31 16
2014 Legal services 13 21 16 13 15 0 22 43 36 86
2014 Administration and operations 16 17 14 19 26 2 7 36 49 288
2014 Human resources 12 12 8 24 32 2 10 27 64 50
2014 Financial management 20 27 12 20 14 2 6 51 36 51
2014 Information management 3 17 21 24 24 3 7 23 54 29
2014 Information technology 16 21 15 18 22 3 6 40 44 68
2014 Other services to the public 23 23 3 8 28 3 15 55 42 40
2014 None of the above 13 14 17 16 26 1 12 32 49 138

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 17 40 20 13 7 0 3 59 21 30
2014 Federal regulators 43 38 3 11 3 0 2 82 15 63
2014 Compliance, inspection and enforcement 36 40 7 7 11 0 0 76 18 45
2014 Communications or public affairs 29 57 6 6 1 0 0 87 7 68
2014 Access to information and privacy 27 41 7 11 14 0 0 68 25 44
2014 Science and technology 44 31 6 6 13 0 0 75 19 16
2014 Legal services 48 33 8 8 2 0 1 81 11 86
2014 Administration and operations 34 34 11 13 8 0 0 68 21 288
2014 Human resources 36 40 10 8 6 0 0 76 14 50
2014 Financial management 57 27 8 6 2 0 0 84 8 51
2014 Information management 17 52 17 3 3 0 7 74 7 29
2014 Information technology 44 40 9 4 3 0 0 84 7 68
2014 Other services to the public 35 40 5 13 8 0 0 75 20 40
2014 None of the above 32 37 11 13 7 0 0 69 20 138

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 30 40 20 3 7 0 0 70 10 30
2014 Federal regulators 35 32 10 11 5 0 8 72 17 63
2014 Compliance, inspection and enforcement 41 34 7 7 7 2 2 79 14 44
2014 Communications or public affairs 40 43 10 4 1 0 1 84 6 68
2014 Access to information and privacy 25 39 16 7 14 0 0 64 20 44
2014 Science and technology 50 25 0 6 19 0 0 75 25 16
2014 Legal services 50 31 10 7 1 0 0 81 8 86
2014 Administration and operations 38 33 11 13 6 0 0 71 18 288
2014 Human resources 44 36 12 8 0 0 0 80 8 50
2014 Financial management 53 33 10 4 0 0 0 86 4 51
2014 Information management 38 45 14 0 3 0 0 83 3 29
2014 Information technology 51 34 6 6 3 0 0 85 9 68
2014 Other services to the public 43 33 15 8 3 0 0 75 10 40
2014 None of the above 36 34 14 10 5 0 1 71 15 138

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 27 47 20 3 3 0 0 73 7 30
2014 Federal regulators 40 27 10 13 5 0 6 71 19 63
2014 Compliance, inspection and enforcement 44 29 13 4 7 0 2 75 11 45
2014 Communications or public affairs 41 41 10 3 1 1 1 85 5 68
2014 Access to information and privacy 30 32 16 11 11 0 0 61 23 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 57 27 10 5 1 0 0 84 6 86
2014 Administration and operations 41 32 9 10 7 0 0 73 17 288
2014 Human resources 42 42 8 6 2 0 0 84 8 50
2014 Financial management 53 33 4 10 0 0 0 86 10 51
2014 Information management 28 55 14 3 0 0 0 83 3 29
2014 Information technology 51 40 6 1 1 0 0 91 3 68
2014 Other services to the public 40 45 8 5 3 0 0 85 8 40
2014 None of the above 38 29 12 14 5 1 1 68 20 138

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 43 30 20 7 0 0 0 73 7 30
2014 Federal regulators 46 29 8 6 5 0 6 80 12 63
2014 Compliance, inspection and enforcement 49 42 2 2 2 0 2 93 5 45
2014 Communications or public affairs 41 31 13 7 6 0 1 73 13 68
2014 Access to information and privacy 47 28 16 5 5 0 0 74 9 43
2014 Science and technology 44 25 6 19 6 0 0 69 25 16
2014 Legal services 66 24 6 2 1 0 0 91 3 86
2014 Administration and operations 47 30 9 7 7 0 0 78 14 288
2014 Human resources 68 26 2 4 0 0 0 94 4 50
2014 Financial management 65 27 0 6 0 0 2 94 6 51
2014 Information management 41 24 10 10 7 0 7 70 19 29
2014 Information technology 56 29 6 9 0 0 0 85 9 68
2014 Other services to the public 33 43 10 10 5 0 0 75 15 40
2014 None of the above 50 27 7 7 9 0 1 78 15 138

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 17 3 0 17 0 23 74 22 30
2014 Federal regulators 27 21 6 10 13 0 24 63 29 63
2014 Compliance, inspection and enforcement 31 29 9 2 4 4 20 79 9 45
2014 Communications or public affairs 40 24 7 16 3 0 10 70 21 68
2014 Access to information and privacy 43 23 16 2 2 0 14 76 5 44
2014 Science and technology 6 38 13 6 19 0 19 54 31 16
2014 Legal services 24 14 12 7 8 3 31 59 23 86
2014 Administration and operations 37 22 7 6 9 2 17 73 19 288
2014 Human resources 40 12 6 10 2 4 26 74 17 50
2014 Financial management 35 29 6 2 4 4 20 85 8 51
2014 Information management 21 24 14 10 7 0 24 59 23 29
2014 Information technology 59 22 3 9 1 1 4 86 11 68
2014 Other services to the public 35 10 15 15 13 3 10 51 31 40
2014 None of the above 30 22 7 10 9 2 19 67 24 138

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 40 7 7 7 0 0 80 13 30
2014 Federal regulators 27 35 16 13 2 0 8 67 16 63
2014 Compliance, inspection and enforcement 36 40 11 4 2 0 7 81 7 45
2014 Communications or public affairs 44 31 15 4 4 0 1 76 9 68
2014 Access to information and privacy 36 20 25 5 9 0 5 60 14 44
2014 Science and technology 44 25 6 19 6 0 0 69 25 16
2014 Legal services 41 36 14 3 5 0 1 78 8 86
2014 Administration and operations 45 28 14 6 6 0 2 75 12 288
2014 Human resources 34 48 10 2 6 0 0 82 8 50
2014 Financial management 41 29 20 8 2 0 0 71 10 51
2014 Information management 48 38 0 10 3 0 0 86 14 29
2014 Information technology 41 40 15 4 0 0 0 81 4 68
2014 Other services to the public 38 30 25 3 3 0 3 69 5 40
2014 None of the above 35 36 12 12 3 1 1 72 16 138

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 33 30 3 3 17 0 13 73 23 30
2014 Federal regulators 46 17 10 5 5 3 14 77 12 63
2014 Compliance, inspection and enforcement 58 18 2 4 7 4 7 85 13 45
2014 Communications or public affairs 49 24 7 7 7 6 0 77 16 68
2014 Access to information and privacy 75 16 5 0 2 0 2 93 2 44
2014 Science and technology 56 25 13 0 6 0 0 81 6 16
2014 Legal services 56 24 7 2 0 5 6 89 3 85
2014 Administration and operations 49 18 8 8 7 2 8 75 16 288
2014 Human resources 76 10 4 2 6 0 2 88 8 50
2014 Financial management 67 20 2 4 0 6 2 94 4 51
2014 Information management 59 24 0 0 10 0 7 89 11 29
2014 Information technology 65 19 7 3 4 1 0 85 7 68
2014 Other services to the public 53 23 3 8 5 3 8 83 14 40
2014 None of the above 54 17 4 4 10 3 9 80 16 138

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Client contact centre 37 40 23 30
2014 Federal regulators 29 40 32 63
2014 Compliance, inspection and enforcement 24 42 33 45
2014 Communications or public affairs 32 26 41 68
2014 Access to information and privacy 45 32 23 44
2014 Science and technology 38 25 38 16
2014 Legal services 26 45 29 86
2014 Administration and operations 34 33 33 288
2014 Human resources 38 32 30 50
2014 Financial management 24 41 35 51
2014 Information management 31 24 45 29
2014 Information technology 28 44 28 68
2014 Other services to the public 28 43 30 40
2014 None of the above 31 32 37 138

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Client contact centre 18 18 55 0 9 11
2014 Federal regulators 28 11 44 11 6 18
2014 Compliance, inspection and enforcement 18 9 73 0 0 11
2014 Communications or public affairs 0 14 64 9 14 22
2014 Access to information and privacy 10 10 70 5 5 20
2014 Legal services 27 5 32 5 32 22
2014 Administration and operations 18 8 53 5 15 98
2014 Human resources 26 5 68 0 0 19
2014 Financial management 25 8 58 0 8 12
2014 Information technology 5 11 63 21 0 19
2014 Other services to the public 9 9 73 0 9 11
2014 None of the above 19 9 51 9 12 43
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 47 40 10 3 0 0 0 87 3 30
2014 Federal regulators 56 35 8 0 2 0 0 90 2 63
2014 Compliance, inspection and enforcement 67 22 7 4 0 0 0 89 4 45
2014 Communications or public affairs 57 34 4 1 1 0 1 93 3 68
2014 Access to information and privacy 43 36 7 9 5 0 0 80 14 44
2014 Science and technology 56 25 13 0 6 0 0 81 6 16
2014 Legal services 70 24 3 2 0 0 0 94 2 86
2014 Administration and operations 56 32 6 4 3 0 0 88 7 288
2014 Human resources 56 26 12 4 2 0 0 82 6 50
2014 Financial management 65 31 2 2 0 0 0 96 2 51
2014 Information management 52 45 3 0 0 0 0 97 0 29
2014 Information technology 61 36 0 1 1 0 0 97 3 67
2014 Other services to the public 63 30 5 0 3 0 0 93 3 40
2014 None of the above 53 31 5 5 4 1 1 85 10 138

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 33 43 10 10 3 0 0 77 13 30
2014 Federal regulators 37 41 8 10 5 0 0 78 14 63
2014 Compliance, inspection and enforcement 49 36 7 4 4 0 0 84 9 45
2014 Communications or public affairs 37 43 13 4 3 0 0 79 7 68
2014 Access to information and privacy 36 39 9 5 11 0 0 75 16 44
2014 Science and technology 38 25 19 6 13 0 0 63 19 16
2014 Legal services 47 35 10 6 1 1 0 82 7 86
2014 Administration and operations 38 38 13 7 5 0 0 76 11 288
2014 Human resources 32 38 16 4 6 4 0 73 10 50
2014 Financial management 43 51 2 4 0 0 0 94 4 51
2014 Information management 31 48 14 3 0 3 0 82 4 29
2014 Information technology 41 37 16 4 0 1 0 79 4 68
2014 Other services to the public 58 20 10 8 5 0 0 78 13 40
2014 None of the above 36 39 12 10 4 0 0 75 14 138

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 37 30 23 7 3 0 0 67 10 30
2014 Federal regulators 38 37 13 5 5 3 0 77 10 63
2014 Compliance, inspection and enforcement 47 27 9 4 4 9 0 80 10 45
2014 Communications or public affairs 32 44 9 9 1 4 0 80 11 68
2014 Access to information and privacy 34 34 18 2 11 0 0 68 14 44
2014 Science and technology 25 31 38 0 0 6 0 60 0 16
2014 Legal services 45 37 9 2 0 6 0 88 2 86
2014 Administration and operations 33 38 12 6 3 7 0 76 10 288
2014 Human resources 30 40 12 2 6 8 2 78 9 50
2014 Financial management 45 43 6 2 2 2 0 90 4 51
2014 Information management 28 48 17 0 0 7 0 81 0 29
2014 Information technology 41 29 16 3 0 10 0 79 3 68
2014 Other services to the public 48 30 8 5 5 3 3 82 11 40
2014 None of the above 33 35 12 9 4 6 1 73 15 138

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 10 17 37 20 10 0 7 32 29 30
2014 Federal regulators 6 17 40 17 10 2 8 30 26 63
2014 Compliance, inspection and enforcement 7 20 24 24 18 2 4 45 29 45
2014 Communications or public affairs 6 32 34 9 13 1 4 23 41 68
2014 Access to information and privacy 16 23 30 11 14 0 7 27 41 44
2014 Science and technology 6 13 38 38 0 0 6 40 20 16
2014 Legal services 1 6 28 35 29 0 0 65 7 85
2014 Administration and operations 10 22 32 19 15 1 2 35 32 288
2014 Human resources 14 26 26 16 10 0 8 28 43 50
2014 Financial management 6 24 27 27 14 0 2 42 30 51
2014 Information management 3 31 24 28 14 0 0 41 34 29
2014 Information technology 4 24 32 22 16 0 1 39 28 68
2014 Other services to the public 8 20 45 10 10 3 5 22 30 40
2014 None of the above 8 18 29 28 13 1 4 42 27 138

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 3 21 17 24 21 3 10 52 28 29
2014 Federal regulators 3 16 23 26 26 0 6 55 21 62
2014 Compliance, inspection and enforcement 7 13 18 22 31 2 7 59 22 45
2014 Communications or public affairs 3 18 25 25 24 1 4 52 22 68
2014 Access to information and privacy 11 9 27 25 25 0 2 51 21 44
2014 Science and technology 6 19 19 38 13 0 6 53 27 16
2014 Legal services 6 10 23 24 35 1 0 60 16 86
2014 Administration and operations 9 16 24 25 22 2 3 49 26 288
2014 Human resources 8 20 22 26 20 0 4 48 29 50
2014 Financial management 4 12 26 24 30 0 4 56 17 50
2014 Information management 7 7 31 34 17 3 0 54 14 29
2014 Information technology 1 10 21 32 29 3 3 66 13 68
2014 Other services to the public 5 13 20 25 28 5 5 58 19 40
2014 None of the above 11 14 27 20 22 2 4 45 26 138

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 17 7 27 17 20 7 7 42 27 30
2014 Federal regulators 8 23 27 21 15 0 6 38 33 62
2014 Compliance, inspection and enforcement 9 11 31 22 20 0 7 45 21 45
2014 Communications or public affairs 1 12 21 25 35 1 4 64 14 68
2014 Access to information and privacy 30 25 18 11 14 0 2 26 56 44
2014 Science and technology 19 13 25 25 13 0 6 40 33 16
2014 Legal services 6 5 23 26 35 0 6 64 11 86
2014 Administration and operations 8 14 28 23 22 1 4 47 22 288
2014 Human resources 0 8 28 34 28 0 2 63 8 50
2014 Financial management 8 6 24 27 33 0 2 62 14 51
2014 Information management 3 28 24 24 21 0 0 45 31 29
2014 Information technology 4 7 21 32 31 1 3 66 12 68
2014 Other services to the public 8 15 23 25 18 5 8 49 26 40
2014 None of the above 9 10 30 28 18 0 5 48 20 137

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 0 7 41 21 21 0 10 46 8 29
2014 Federal regulators 3 15 26 32 18 0 6 53 19 62
2014 Compliance, inspection and enforcement 2 11 11 31 40 0 4 74 14 45
2014 Communications or public affairs 6 16 31 26 16 1 3 45 23 68
2014 Access to information and privacy 16 14 14 36 16 0 5 55 31 44
2014 Science and technology 13 13 44 25 0 0 6 27 27 16
2014 Legal services 2 3 17 48 29 0 0 77 6 86
2014 Administration and operations 2 14 27 31 22 1 3 56 17 286
2014 Human resources 2 10 26 36 24 2 0 61 12 50
2014 Financial management 0 14 29 27 29 0 0 57 14 51
2014 Information management 0 24 7 41 24 0 3 68 25 29
2014 Information technology 4 4 27 30 31 0 3 63 9 67
2014 Other services to the public 8 5 40 18 23 0 8 43 14 40
2014 None of the above 3 18 26 32 16 0 5 50 22 138

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 17 17 23 17 17 0 10 37 37 30
2014 Federal regulators 6 27 31 13 13 2 8 29 38 62
2014 Compliance, inspection and enforcement 7 11 27 22 24 0 9 51 20 45
2014 Communications or public affairs 10 16 26 19 19 1 7 42 29 68
2014 Access to information and privacy 16 27 20 23 11 2 0 35 44 44
2014 Science and technology 25 25 25 19 0 0 6 20 53 16
2014 Legal services 8 13 21 16 35 4 2 55 23 85
2014 Administration and operations 14 17 26 17 20 2 4 40 32 287
2014 Human resources 12 20 28 18 18 2 2 38 33 50
2014 Financial management 16 25 24 12 24 0 0 35 41 51
2014 Information management 10 21 21 21 21 3 3 44 33 29
2014 Information technology 3 18 26 26 25 0 1 52 21 68
2014 Other services to the public 18 20 25 15 15 0 8 32 41 40
2014 None of the above 14 21 23 16 19 0 7 37 38 138

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 10 27 10 20 17 7 10 44 44 30
2014 Federal regulators 2 8 27 23 31 2 8 59 11 62
2014 Compliance, inspection and enforcement 4 13 20 22 27 0 13 56 21 45
2014 Communications or public affairs 3 13 16 32 28 1 6 65 17 68
2014 Access to information and privacy 11 23 20 23 20 0 2 44 35 44
2014 Science and technology 0 13 44 25 13 0 6 40 13 16
2014 Legal services 4 5 25 26 33 5 4 64 9 85
2014 Administration and operations 6 16 18 30 25 1 4 58 23 287
2014 Human resources 2 6 31 37 20 2 2 60 9 49
2014 Financial management 0 14 31 33 18 2 2 53 14 51
2014 Information management 4 21 21 25 21 4 4 50 27 28
2014 Information technology 1 4 18 41 29 3 3 75 6 68
2014 Other services to the public 8 10 28 8 25 10 13 42 23 40
2014 None of the above 9 9 28 26 22 1 5 52 19 138

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 10 13 23 20 17 7 10 44 28 30
2014 Federal regulators 11 13 31 23 16 0 6 41 26 62
2014 Compliance, inspection and enforcement 16 11 22 24 20 2 4 48 29 45
2014 Communications or public affairs 4 12 24 30 22 1 6 56 18 67
2014 Access to information and privacy 16 16 30 16 18 0 5 36 33 44
2014 Science and technology 19 13 44 19 0 0 6 20 33 16
2014 Legal services 3 7 26 24 37 1 1 63 11 86
2014 Administration and operations 7 17 33 20 19 2 2 40 25 286
2014 Human resources 4 10 32 28 16 4 6 49 16 50
2014 Financial management 6 20 26 30 18 0 0 48 26 50
2014 Information management 7 25 25 18 21 4 0 41 33 28
2014 Information technology 3 15 13 35 31 0 3 68 18 68
2014 Other services to the public 5 10 26 26 26 3 5 56 17 39
2014 None of the above 8 18 31 19 19 1 4 40 27 137

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 67 30 3 0 0 0 0 97 0 30
2014 Federal regulators 52 39 5 0 0 0 5 95 0 62
2014 Compliance, inspection and enforcement 71 24 0 2 2 0 0 96 4 45
2014 Communications or public affairs 59 38 3 0 0 0 0 97 0 68
2014 Access to information and privacy 55 41 2 2 0 0 0 95 2 44
2014 Science and technology 69 31 0 0 0 0 0 100 0 16
2014 Legal services 73 21 4 1 1 0 0 94 2 85
2014 Administration and operations 61 30 4 3 1 0 0 91 5 287
2014 Human resources 72 28 0 0 0 0 0 100 0 50
2014 Financial management 73 20 6 2 0 0 0 92 2 51
2014 Information management 69 21 7 3 0 0 0 90 3 29
2014 Information technology 66 28 3 3 0 0 0 94 3 68
2014 Other services to the public 70 20 5 5 0 0 0 90 5 40
2014 None of the above 61 35 4 0 1 0 0 96 1 138

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 33 47 10 10 0 0 0 80 10 30
2014 Federal regulators 41 32 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 44 24 9 16 4 0 2 70 20 45
2014 Communications or public affairs 53 21 6 18 3 0 0 74 21 68
2014 Access to information and privacy 50 20 9 11 5 2 2 74 17 44
2014 Science and technology 56 13 13 6 6 0 6 73 13 16
2014 Legal services 64 21 6 5 5 0 0 85 9 86
2014 Administration and operations 42 30 10 9 9 1 0 73 18 288
2014 Human resources 54 32 6 6 0 0 2 88 6 50
2014 Financial management 61 24 6 6 4 0 0 84 10 51
2014 Information management 28 38 14 14 3 3 0 68 18 29
2014 Information technology 51 28 12 4 4 0 0 79 9 68
2014 Other services to the public 50 20 8 8 15 0 0 70 23 40
2014 None of the above 43 24 7 12 10 0 3 69 23 138

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 47 7 7 0 0 0 87 7 30
2014 Federal regulators 33 40 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 44 40 7 2 4 0 2 86 7 45
2014 Communications or public affairs 50 31 6 12 1 0 0 81 13 68
2014 Access to information and privacy 43 41 7 9 0 0 0 84 9 44
2014 Science and technology 44 31 6 0 13 0 6 80 13 16
2014 Legal services 74 19 5 1 1 0 0 93 2 86
2014 Administration and operations 44 34 8 8 6 0 0 78 14 288
2014 Human resources 76 20 2 2 0 0 0 96 2 50
2014 Financial management 49 35 10 4 2 0 0 84 6 51
2014 Information management 34 52 3 7 3 0 0 86 10 29
2014 Information technology 49 40 4 6 1 0 0 88 7 68
2014 Other services to the public 48 38 3 8 5 0 0 85 13 40
2014 None of the above 49 29 10 8 3 1 0 79 11 138

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 40 13 0 3 0 3 83 3 30
2014 Federal regulators 48 29 5 10 5 5 0 80 15 63
2014 Compliance, inspection and enforcement 58 18 11 7 4 0 2 77 11 45
2014 Communications or public affairs 46 38 7 1 1 6 0 89 3 68
2014 Access to information and privacy 39 27 23 7 0 5 0 69 7 44
2014 Science and technology 44 25 19 0 6 0 6 73 7 16
2014 Legal services 53 24 13 1 0 8 0 85 1 86
2014 Administration and operations 45 29 13 4 3 5 0 79 7 288
2014 Human resources 36 36 14 6 2 2 4 77 9 50
2014 Financial management 53 33 6 0 0 6 2 94 0 51
2014 Information management 52 38 3 0 0 7 0 96 0 29
2014 Information technology 54 32 7 1 1 1 1 89 3 68
2014 Other services to the public 50 25 18 5 0 3 0 77 5 40
2014 None of the above 42 34 4 9 3 4 3 82 13 138

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 43 13 3 0 0 0 83 3 30
2014 Federal regulators 49 19 13 8 5 6 0 73 14 63
2014 Compliance, inspection and enforcement 49 31 9 2 7 0 2 82 9 45
2014 Communications or public affairs 47 38 9 4 1 0 0 85 6 68
2014 Access to information and privacy 43 25 14 11 7 0 0 68 18 44
2014 Science and technology 50 38 0 0 13 0 0 88 13 16
2014 Legal services 57 28 6 6 0 3 0 88 6 86
2014 Administration and operations 46 34 9 6 3 1 0 81 10 287
2014 Human resources 52 26 16 2 2 0 2 80 4 50
2014 Financial management 57 37 6 0 0 0 0 94 0 51
2014 Information management 48 31 10 10 0 0 0 79 10 29
2014 Information technology 56 35 7 0 1 0 0 91 1 68
2014 Other services to the public 45 38 15 3 0 0 0 83 3 40
2014 None of the above 38 36 10 9 3 2 2 77 12 138

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 50 37 13 0 0 0 0 87 0 30
2014 Federal regulators 49 37 5 3 5 0 2 87 8 63
2014 Compliance, inspection and enforcement 60 27 4 2 7 0 0 87 9 45
2014 Communications or public affairs 62 26 9 3 0 0 0 88 3 68
2014 Access to information and privacy 48 27 9 7 9 0 0 75 16 44
2014 Science and technology 56 25 6 0 13 0 0 81 13 16
2014 Legal services 74 22 1 2 0 0 0 97 2 86
2014 Administration and operations 56 27 7 5 4 0 0 84 9 288
2014 Human resources 60 24 12 0 2 2 0 86 2 50
2014 Financial management 63 31 4 2 0 0 0 94 2 51
2014 Information management 55 28 10 7 0 0 0 83 7 29
2014 Information technology 57 38 3 1 0 0 0 96 1 68
2014 Other services to the public 60 35 3 3 0 0 0 95 3 40
2014 None of the above 50 34 7 4 4 1 0 85 9 138

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 30 20 13 20 13 0 3 52 34 30
2014 Federal regulators 33 29 14 6 6 2 10 70 14 63
2014 Compliance, inspection and enforcement 36 16 16 7 16 7 4 58 25 45
2014 Communications or public affairs 35 24 10 13 9 1 7 65 24 68
2014 Access to information and privacy 30 30 18 9 5 5 5 65 15 44
2014 Science and technology 25 38 6 6 13 0 13 71 21 16
2014 Legal services 42 28 5 5 3 8 9 85 10 86
2014 Administration and operations 29 28 14 14 9 4 2 61 24 288
2014 Human resources 40 28 12 6 6 4 4 74 13 50
2014 Financial management 39 27 18 2 8 6 0 71 10 51
2014 Information management 21 28 14 14 7 10 7 58 25 29
2014 Information technology 34 31 10 9 6 3 7 72 16 68
2014 Other services to the public 25 30 13 10 13 0 10 61 25 40
2014 None of the above 32 28 12 12 10 4 3 64 23 138

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 37 47 10 7 0 0 0 83 7 30
2014 Federal regulators 51 38 5 6 0 0 0 89 6 63
2014 Compliance, inspection and enforcement 60 29 4 7 0 0 0 89 7 45
2014 Communications or public affairs 54 35 7 0 0 1 1 92 0 68
2014 Access to information and privacy 43 45 11 0 0 0 0 89 0 44
2014 Science and technology 63 25 0 6 6 0 0 88 13 16
2014 Legal services 69 28 2 1 0 0 0 97 1 86
2014 Administration and operations 49 36 6 6 1 2 1 87 7 288
2014 Human resources 54 26 16 0 0 4 0 83 0 50
2014 Financial management 57 35 4 2 0 2 0 94 2 51
2014 Information management 48 41 3 0 0 7 0 96 0 29
2014 Information technology 53 34 9 1 0 1 1 89 2 68
2014 Other services to the public 53 40 8 0 0 0 0 93 0 40
2014 None of the above 47 35 8 4 1 4 1 86 6 138

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 37 43 7 10 3 0 0 80 13 30
2014 Federal regulators 38 33 8 10 2 3 6 79 12 63
2014 Compliance, inspection and enforcement 53 18 9 11 2 0 7 76 14 45
2014 Communications or public affairs 46 31 10 7 4 1 0 78 12 68
2014 Access to information and privacy 36 20 16 16 5 7 0 61 22 44
2014 Science and technology 38 25 6 0 25 0 6 67 27 16
2014 Legal services 62 24 7 3 2 1 0 87 6 86
2014 Administration and operations 45 30 11 6 8 1 0 75 14 288
2014 Human resources 58 28 2 6 4 0 2 88 10 50
2014 Financial management 43 39 10 8 0 0 0 82 8 51
2014 Information management 38 31 14 10 3 3 0 71 14 29
2014 Information technology 49 34 3 7 6 1 0 84 13 68
2014 Other services to the public 43 38 10 3 3 0 5 84 5 40
2014 None of the above 45 33 10 6 3 2 1 80 9 138

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 23 30 20 7 7 10 3 62 15 30
2014 Federal regulators 25 43 13 6 2 3 8 77 9 63
2014 Compliance, inspection and enforcement 29 33 13 11 7 0 7 67 19 45
2014 Communications or public affairs 26 34 18 12 4 6 0 64 17 68
2014 Access to information and privacy 25 32 16 14 5 9 0 63 20 44
2014 Science and technology 25 31 13 13 6 13 0 64 21 16
2014 Legal services 56 27 9 5 1 2 0 85 6 86
2014 Administration and operations 29 36 15 9 6 6 1 69 16 287
2014 Human resources 40 30 12 8 6 2 2 73 15 50
2014 Financial management 37 25 18 6 8 6 0 67 15 51
2014 Information management 34 31 17 3 0 14 0 76 4 29
2014 Information technology 37 28 15 12 6 3 0 67 18 68
2014 Other services to the public 38 33 20 3 3 5 0 74 5 40
2014 None of the above 30 29 14 12 7 5 1 64 21 138

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 17 7 33 10 10 17 7 30 26 30
2014 Federal regulators 13 16 25 5 17 6 17 38 29 63
2014 Compliance, inspection and enforcement 31 7 13 13 18 9 9 46 38 45
2014 Communications or public affairs 16 18 26 18 4 10 7 41 27 68
2014 Access to information and privacy 18 11 11 18 23 16 2 36 50 44
2014 Science and technology 13 19 13 25 19 0 13 36 50 16
2014 Legal services 33 23 12 5 9 14 5 69 17 86
2014 Administration and operations 21 20 15 13 14 10 7 49 33 288
2014 Human resources 34 26 8 8 14 4 6 67 24 50
2014 Financial management 31 18 16 16 6 12 2 57 25 51
2014 Information management 24 14 21 7 10 17 7 50 23 29
2014 Information technology 26 24 12 13 7 15 3 61 25 68
2014 Other services to the public 25 20 15 10 10 5 15 56 25 40
2014 None of the above 17 12 20 14 14 14 10 37 37 138

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 50 40 7 3 0 0 0 90 3 30
2014 Federal regulators 41 43 3 5 2 0 6 90 7 63
2014 Compliance, inspection and enforcement 42 47 2 4 2 0 2 91 7 45
2014 Communications or public affairs 50 44 1 4 0 0 0 94 4 68
2014 Access to information and privacy 34 45 9 5 7 0 0 80 11 44
2014 Science and technology 44 25 0 19 13 0 0 69 31 16
2014 Legal services 60 35 3 1 0 0 0 95 1 86
2014 Administration and operations 55 34 5 5 1 0 0 90 6 288
2014 Human resources 58 38 2 2 0 0 0 96 2 50
2014 Financial management 65 29 0 6 0 0 0 94 6 51
2014 Information management 48 41 0 10 0 0 0 90 10 29
2014 Information technology 62 31 4 1 1 0 0 93 3 68
2014 Other services to the public 58 30 0 8 5 0 0 88 13 40
2014 None of the above 44 42 2 7 4 0 0 86 12 138

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 53 23 17 7 0 0 0 77 7 30
2014 Federal regulators 51 25 3 8 5 0 8 83 14 63
2014 Compliance, inspection and enforcement 53 24 7 4 7 0 4 81 12 45
2014 Communications or public affairs 56 25 9 3 6 0 1 82 9 68
2014 Access to information and privacy 27 16 5 14 39 0 0 43 52 44
2014 Science and technology 44 19 0 13 25 0 0 63 38 16
2014 Legal services 71 20 2 7 0 0 0 91 7 86
2014 Administration and operations 62 25 4 6 3 0 0 87 9 288
2014 Human resources 60 26 2 10 2 0 0 86 12 50
2014 Financial management 65 25 2 6 2 0 0 90 8 51
2014 Information management 41 34 3 7 10 0 3 79 18 29
2014 Information technology 59 28 7 3 3 0 0 87 6 68
2014 Other services to the public 58 28 5 5 3 0 3 87 8 40
2014 None of the above 52 27 6 10 4 0 1 79 15 137

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 33 53 10 3 0 0 0 87 3 30
2014 Federal regulators 51 30 8 2 3 0 6 86 5 63
2014 Compliance, inspection and enforcement 53 33 0 7 2 2 2 91 9 45
2014 Communications or public affairs 58 27 12 3 0 0 0 85 3 67
2014 Access to information and privacy 45 20 18 9 7 0 0 66 16 44
2014 Science and technology 56 25 0 13 6 0 0 81 19 16
2014 Legal services 73 21 5 1 0 0 0 94 1 86
2014 Administration and operations 55 31 7 6 1 0 0 86 7 288
2014 Human resources 68 28 4 0 0 0 0 96 0 50
2014 Financial management 75 24 0 2 0 0 0 98 2 51
2014 Information management 55 38 3 3 0 0 0 93 3 29
2014 Information technology 59 29 6 4 0 1 0 90 4 68
2014 Other services to the public 58 33 3 5 0 0 3 92 5 40
2014 None of the above 62 27 5 4 2 0 1 89 6 138

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 67 23 3 3 0 0 3 93 3 30
2014 Federal regulators 79 10 3 2 0 0 6 95 2 63
2014 Compliance, inspection and enforcement 78 13 4 0 2 0 2 93 2 45
2014 Communications or public affairs 81 15 0 4 0 0 0 96 4 67
2014 Access to information and privacy 61 25 9 0 5 0 0 86 5 44
2014 Science and technology 75 13 6 6 0 0 0 88 6 16
2014 Legal services 81 16 1 1 0 0 0 98 1 86
2014 Administration and operations 76 17 2 3 2 0 1 93 5 288
2014 Human resources 80 16 4 0 0 0 0 96 0 50
2014 Financial management 86 8 4 2 0 0 0 94 2 51
2014 Information management 72 21 7 0 0 0 0 93 0 29
2014 Information technology 78 19 3 0 0 0 0 97 0 68
2014 Other services to the public 80 15 3 3 0 0 0 95 3 40
2014 None of the above 70 22 3 1 3 1 1 93 4 138

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 50 17 13 7 7 0 7 71 14 30
2014 Federal regulators 79 5 5 3 2 0 6 90 5 63
2014 Compliance, inspection and enforcement 75 20 0 0 2 0 2 98 2 44
2014 Communications or public affairs 60 19 6 9 6 0 0 79 15 68
2014 Access to information and privacy 73 14 7 2 2 0 2 88 5 44
2014 Science and technology 75 25 0 0 0 0 0 100 0 16
2014 Legal services 67 17 6 5 5 0 0 85 9 86
2014 Administration and operations 67 18 2 9 3 0 1 86 12 288
2014 Human resources 64 20 6 6 0 2 2 88 6 50
2014 Financial management 67 24 2 6 0 0 2 92 6 51
2014 Information management 66 17 3 7 7 0 0 83 14 29
2014 Information technology 66 21 4 6 1 0 1 88 7 68
2014 Other services to the public 75 23 0 0 3 0 0 98 3 40
2014 None of the above 69 18 3 5 3 0 2 89 8 138

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 47 27 3 10 7 0 7 79 18 30
2014 Federal regulators 86 6 3 2 2 0 2 94 3 63
2014 Compliance, inspection and enforcement 87 4 2 4 0 0 2 93 5 45
2014 Communications or public affairs 63 18 6 6 4 0 3 83 11 68
2014 Access to information and privacy 60 16 14 2 5 0 2 79 7 43
2014 Science and technology 81 6 0 0 6 0 6 93 7 16
2014 Legal services 72 15 5 6 2 0 0 87 8 86
2014 Administration and operations 73 16 3 5 1 0 1 90 6 288
2014 Human resources 80 12 2 2 0 0 4 96 2 50
2014 Financial management 73 16 4 4 0 0 4 92 4 51
2014 Information management 62 28 0 3 3 0 3 93 7 29
2014 Information technology 69 21 3 4 1 0 1 91 6 68
2014 Other services to the public 75 18 3 0 3 0 3 95 3 40
2014 None of the above 70 17 2 2 4 1 3 91 7 138

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 83 10 0 3 0 0 3 97 3 30
2014 Federal regulators 81 6 2 0 2 0 10 96 2 63
2014 Compliance, inspection and enforcement 87 7 0 2 0 0 4 98 2 45
2014 Communications or public affairs 78 15 3 0 1 1 1 95 2 68
2014 Access to information and privacy 84 5 5 2 0 0 5 93 2 44
2014 Science and technology 75 6 6 0 6 0 6 87 7 16
2014 Legal services 91 6 1 2 0 0 0 97 2 86
2014 Administration and operations 79 11 3 3 2 0 1 92 5 288
2014 Human resources 90 6 0 4 0 0 0 96 4 50
2014 Financial management 90 4 2 2 0 0 2 96 2 51
2014 Information management 79 14 0 7 0 0 0 93 7 29
2014 Information technology 84 10 1 3 0 0 1 96 3 68
2014 Other services to the public 78 13 3 3 0 0 5 95 3 40
2014 None of the above 74 12 2 2 2 0 7 93 5 137

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 53 20 7 7 3 0 10 81 11 30
2014 Federal regulators 81 6 5 0 5 0 3 90 5 63
2014 Compliance, inspection and enforcement 69 24 0 2 2 0 2 95 5 45
2014 Communications or public affairs 66 15 7 7 1 0 3 83 9 67
2014 Access to information and privacy 57 25 14 0 2 0 2 84 2 44
2014 Science and technology 69 13 6 0 6 0 6 87 7 16
2014 Legal services 66 20 7 5 2 0 0 86 7 86
2014 Administration and operations 61 23 8 4 1 1 2 86 6 288
2014 Human resources 64 14 10 6 2 2 2 81 8 50
2014 Financial management 69 24 4 2 0 0 2 94 2 51
2014 Information management 72 21 0 3 3 0 0 93 7 29
2014 Information technology 66 21 6 1 1 3 1 91 3 68
2014 Other services to the public 80 13 3 3 0 0 3 95 3 40
2014 None of the above 66 15 7 5 2 1 4 85 8 137

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 53 27 7 0 10 0 3 83 10 30
2014 Federal regulators 79 8 3 2 0 6 2 95 2 63
2014 Compliance, inspection and enforcement 73 18 0 0 2 2 4 98 2 45
2014 Communications or public affairs 67 16 3 3 1 6 3 92 5 67
2014 Access to information and privacy 57 23 9 5 2 5 0 83 7 44
2014 Science and technology 75 6 6 0 6 0 6 87 7 16
2014 Legal services 72 12 2 1 0 6 7 96 1 86
2014 Administration and operations 68 18 6 3 1 1 3 91 4 287
2014 Human resources 80 12 0 4 0 2 2 96 4 50
2014 Financial management 78 16 0 2 0 2 2 98 2 51
2014 Information management 79 21 0 0 0 0 0 100 0 29
2014 Information technology 69 21 4 1 0 1 3 94 2 68
2014 Other services to the public 68 18 5 3 0 0 8 92 3 40
2014 None of the above 69 14 6 1 1 3 5 91 3 138

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Federal regulators 22 78 63
2014 Compliance, inspection and enforcement 16 84 45
2014 Communications or public affairs 15 85 68
2014 Access to information and privacy 18 82 44
2014 Administration and operations 19 81 288
2014 Human resources 22 78 50
2014 Financial management 10 90 51
2014 Information management 21 79 29
2014 Information technology 15 85 68
2014 None of the above 16 84 137

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 43 14
2014 Communications or public affairs 50 10
2014 Administration and operations 57 54
2014 None of the above 62 21

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 86 14
2014 Communications or public affairs 70 10
2014 Administration and operations 61 54
2014 Human resources 64 11
2014 Information technology 60 10
2014 None of the above 52 21

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Communications or public affairs 0 10
2014 Human resources 0 11
2014 Information technology 0 10
2014 None of the above 0 21

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 Communications or public affairs 0 10
2014 Administration and operations 0 54
2014 Human resources 0 11
2014 Information technology 0 10

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 54

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Communications or public affairs 0 10
2014 Human resources 0 11
2014 Information technology 0 10
2014 None of the above 0 21

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 Communications or public affairs 0 10
2014 Human resources 0 11
2014 Information technology 0 10
2014 None of the above 0 21

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Communications or public affairs 50 10
2014 Administration and operations 39 54
2014 Information technology 60 10
2014 None of the above 48 21

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 36 14
2014 Administration and operations 39 54
2014 None of the above 38 21

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 50 14
2014 Administration and operations 50 54
2014 None of the above 29 21

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 36 14
2014 Communications or public affairs 50 10
2014 Administration and operations 43 54
2014 Human resources 55 11
2014 Information technology 50 10
2014 None of the above 29 21

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 43 14
2014 Administration and operations 30 54
2014 None of the above 24 21

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 57 14
2014 Communications or public affairs 50 10
2014 Administration and operations 70 54
2014 Human resources 64 11
2014 None of the above 48 21

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 36 14
2014 Administration and operations 33 54
2014 Human resources 45 11
2014 Information technology 50 10
2014 None of the above 43 21

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 Communications or public affairs 0 10
2014 Administration and operations 0 54
2014 Human resources 0 11
2014 Information technology 0 10
2014 None of the above 0 21

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Communications or public affairs 0 10
2014 Human resources 0 11
2014 Information technology 0 10

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Communications or public affairs 0 10
2014 Administration and operations 17 54

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 57 14
2014 Administration and operations 46 54
2014 Human resources 45 11
2014 Information technology 50 10
2014 None of the above 38 21

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 19 54
2014 None of the above 33 21

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 11 54
2014 Information technology 0 10

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 64 14
2014 Communications or public affairs 60 10
2014 Administration and operations 54 54
2014 Human resources 45 11
2014 Information technology 70 10
2014 None of the above 48 21

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 36 14
2014 Administration and operations 31 54
2014 Human resources 55 11
2014 Information technology 50 10

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 36 14
2014 Administration and operations 20 54

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 9 54

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Information technology 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 Human resources 0 11
2014 None of the above 0 21

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 11 54
2014 None of the above 24 21

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Communications or public affairs 0 10
2014 Administration and operations 13 54
2014 Human resources 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 24 54
2014 Information technology 0 10

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 16 51

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 10 51

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 None of the above 0 21

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Human resources 0 11

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 51

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 Human resources 0 11

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 Administration and operations 10 51

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 36 14
2014 Administration and operations 25 51

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 79 14
2014 Administration and operations 47 51
2014 Human resources 45 11
2014 None of the above 38 21

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 None of the above 0 21

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 64 14
2014 Administration and operations 53 51
2014 None of the above 62 21

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Federal regulators 0 14
2014 Administration and operations 22 51
2014 Human resources 0 11
2014 None of the above 0 21

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 10 17 33 0 3 17 20 42 5 30
2014 Federal regulators 19 8 16 13 5 27 13 45 29 63
2014 Compliance, inspection and enforcement 24 13 4 9 7 27 16 65 27 45
2014 Communications or public affairs 15 21 4 13 3 38 6 63 29 68
2014 Access to information and privacy 14 11 23 9 9 27 7 38 28 44
2014 Science and technology 19 6 6 6 13 25 25 50 38 16
2014 Legal services 23 19 7 3 1 35 12 78 9 86
2014 Administration and operations 21 11 19 9 7 25 8 47 24 288
2014 Human resources 22 20 16 8 6 20 8 58 19 50
2014 Financial management 33 10 22 6 0 22 8 61 8 51
2014 Information management 10 10 14 7 7 34 17 43 29 29
2014 Information technology 19 16 15 4 6 31 9 59 17 68
2014 Other services to the public 23 10 13 5 13 26 10 52 28 39
2014 None of the above 18 14 15 10 5 26 12 51 25 137

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 23 33 20 3 3 7 10 68 8 30
2014 Federal regulators 29 29 17 8 3 14 0 67 13 63
2014 Compliance, inspection and enforcement 38 24 9 9 7 11 2 72 18 45
2014 Communications or public affairs 25 25 9 16 3 22 0 64 25 68
2014 Access to information and privacy 18 27 23 7 9 11 5 54 19 44
2014 Science and technology 38 13 19 13 13 6 0 53 27 16
2014 Legal services 50 24 12 2 2 9 0 82 5 86
2014 Administration and operations 33 25 17 8 6 11 1 65 15 288
2014 Human resources 34 36 14 6 2 6 2 76 9 50
2014 Financial management 43 24 22 4 0 8 0 72 4 51
2014 Information management 21 28 31 3 7 10 0 54 12 29
2014 Information technology 35 29 22 3 1 6 3 71 5 68
2014 Other services to the public 40 23 13 5 5 13 3 74 12 40
2014 None of the above 31 20 20 7 5 15 2 62 14 137

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Federal regulators 11 89 63
2014 Administration and operations 7 93 288
2014 None of the above 6 94 136

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 44 18

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 94 18

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 18

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 18

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 28 18

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 18

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 39 18

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 28 18

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 18

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 18

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 41 17

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 35 17

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 17

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 35 17

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 15

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 0 15

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 33 15

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 53 15

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Administration and operations 60 15

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 17 10 23 0 3 27 20 50 6 30
2014 Federal regulators 19 6 19 6 5 32 13 46 20 63
2014 Compliance, inspection and enforcement 27 9 13 2 4 29 16 64 12 45
2014 Communications or public affairs 15 24 10 1 0 35 15 76 3 68
2014 Access to information and privacy 11 7 27 2 5 43 5 35 13 44
2014 Science and technology 19 13 13 0 6 25 25 63 13 16
2014 Legal services 22 12 6 1 0 42 17 83 3 86
2014 Administration and operations 20 13 20 2 3 30 11 56 9 288
2014 Human resources 26 20 20 0 0 20 14 70 0 50
2014 Financial management 35 14 10 4 2 27 8 76 9 51
2014 Information management 14 14 14 3 3 38 14 57 14 29
2014 Information technology 24 12 12 0 1 41 10 73 3 68
2014 Other services to the public 18 10 10 0 8 44 10 61 17 39
2014 None of the above 15 13 17 4 1 34 16 57 10 137

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 30 17 30 0 3 13 7 58 4 30
2014 Federal regulators 37 22 16 8 3 13 2 69 13 63
2014 Compliance, inspection and enforcement 42 18 11 4 7 16 2 73 14 45
2014 Communications or public affairs 29 29 15 3 0 22 1 77 4 68
2014 Access to information and privacy 23 14 32 2 5 23 2 48 9 44
2014 Science and technology 31 31 13 6 6 13 0 71 14 16
2014 Legal services 47 23 10 1 0 17 1 86 1 86
2014 Administration and operations 34 27 19 1 3 13 2 72 6 287
2014 Human resources 40 34 14 4 0 6 2 80 4 50
2014 Financial management 47 25 8 4 2 12 2 84 7 51
2014 Information management 28 28 14 7 3 21 0 70 13 29
2014 Information technology 40 26 13 1 0 18 1 82 2 68
2014 Other services to the public 36 26 13 3 5 18 0 75 9 39
2014 None of the above 36 24 13 4 2 16 4 75 8 137

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Federal regulators 10 90 63
2014 Compliance, inspection and enforcement 20 80 45
2014 Communications or public affairs 21 79 68
2014 Access to information and privacy 23 77 44
2014 Legal services 16 84 86
2014 Administration and operations 17 83 288
2014 Human resources 10 90 50
2014 Financial management 10 90