2014 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 97. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Micro-organizations are those that have fewer than 150 employees at the time of the survey. When releasing the results, Statistics Canada applies strict rules to protect the confidentiality of employees. Results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents. Further, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 41 36 12 8 4 0 0 77 12 400
2014 Does not provide services to public 43 38 9 8 3 0 0 80 11 682
2011 Provides services to public 39 37 13 5 6 0 0 76 11 435
2011 Does not provide services to public 39 37 9 10 4 0 0 77 14 552
2008 Provides services to public 38 41 10 5 7 0 0 79 11 285
2008 Does not provide services to public 42 36 14 7 2 0 0 78 9 402

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 73 23 2 1 1 0 0 96 2 400
2014 Does not provide services to public 76 19 3 1 1 0 1 95 2 682
2011 Provides services to public 71 25 2 1 1 0 0 96 2 437
2011 Does not provide services to public 73 23 2 1 1 0 0 96 2 553

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 66 26 6 2 1 0 0 92 2 400
2014 Does not provide services to public 68 21 7 2 1 0 0 89 4 682
2011 Provides services to public 60 28 8 2 2 0 0 88 4 437
2011 Does not provide services to public 63 27 6 3 1 0 0 90 3 553

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 50 32 7 8 3 0 0 82 11 399
2014 Does not provide services to public 50 32 10 4 4 0 0 83 8 682
2011 Provides services to public 44 40 8 5 4 0 0 84 9 436
2011 Does not provide services to public 46 38 6 7 2 0 0 85 9 553
2008 Provides services to public 40 41 9 6 3 0 0 82 9 288
2008 Does not provide services to public 46 35 12 5 1 0 0 81 6 403

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 38 30 15 10 7 1 0 68 17 399
2014 Does not provide services to public 44 28 14 7 5 1 0 73 13 682
2011 Provides services to public 33 30 17 8 10 1 0 65 18 436
2011 Does not provide services to public 36 29 15 10 10 1 0 65 20 553

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 40 30 11 13 6 0 0 70 19 400
2014 Does not provide services to public 44 30 12 8 4 0 0 75 13 681
2011 Provides services to public 32 33 16 10 8 0 0 66 18 434
2011 Does not provide services to public 36 33 12 11 8 1 0 69 19 552
2008 Provides services to public 35 36 12 9 8 0 0 71 17 289
2008 Does not provide services to public 41 30 14 10 3 0 0 72 14 402

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 39 17 15 14 11 3 2 58 26 400
2014 Does not provide services to public 41 20 15 11 9 3 1 63 21 681
2011 Provides services to public 31 26 15 11 11 5 1 61 24 436
2011 Does not provide services to public 35 22 16 12 12 2 1 59 25 552
2008 Provides services to public 29 25 16 12 13 4 1 57 26 289
2008 Does not provide services to public 34 22 18 15 8 4 0 58 24 402
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 50 27 10 5 4 1 4 80 10 398
2014 Does not provide services to public 51 28 10 5 4 1 2 81 9 681
2011 Provides services to public 39 33 11 7 5 3 3 76 12 437
2011 Does not provide services to public 46 26 12 8 6 1 2 73 14 553
2008 Provides services to public 39 29 13 7 7 1 3 71 15 289
2008 Does not provide services to public 42 29 11 6 7 4 1 76 13 402

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 46 30 9 8 5 1 3 77 14 400
2014 Does not provide services to public 47 31 11 7 4 0 1 78 11 682
2011 Provides services to public 37 34 10 9 7 1 2 73 16 434
2011 Does not provide services to public 44 31 8 8 7 0 1 76 16 552
2008 Provides services to public 37 33 10 8 8 0 3 73 17 289
2008 Does not provide services to public 37 34 11 8 7 1 1 73 16 402

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 51 25 10 6 6 0 2 78 12 399
2014 Does not provide services to public 56 25 9 5 4 0 1 82 9 681

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 35 31 14 10 6 3 1 69 17 399
2014 Does not provide services to public 39 33 10 7 8 3 0 74 16 681
2011 Provides services to public 26 30 17 11 10 5 1 60 23 436
2011 Does not provide services to public 34 29 13 10 8 4 0 66 20 549

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 33 32 14 11 9 1 0 66 20 398
2014 Does not provide services to public 38 31 13 9 8 1 0 70 17 681
2011 Provides services to public 26 30 17 10 13 2 1 58 24 435
2011 Does not provide services to public 31 30 14 11 12 2 0 63 23 551
2008 Provides services to public 32 26 18 10 10 2 2 60 21 287
2008 Does not provide services to public 33 30 15 9 11 2 1 64 20 402

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 26 30 17 15 9 3 0 58 24 399
2014 Does not provide services to public 30 33 15 11 7 4 0 65 20 682
2011 Provides services to public 18 32 20 12 12 4 1 54 25 437
2011 Does not provide services to public 24 35 15 14 8 3 0 61 23 551
2008 Provides services to public 24 33 20 11 8 3 1 60 20 289
2008 Does not provide services to public 24 34 14 13 9 6 0 61 23 403

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 28 26 19 10 13 4 1 57 23 400
2014 Does not provide services to public 36 27 12 11 9 5 0 66 21 682
2011 Provides services to public 25 31 16 10 11 7 0 60 22 436
2011 Does not provide services to public 30 29 14 12 11 4 0 62 23 553
2008 Provides services to public 29 26 16 10 11 6 2 60 23 289
2008 Does not provide services to public 26 31 16 9 9 8 1 62 20 403

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 23 32 16 15 11 1 1 56 27 400
2014 Does not provide services to public 31 31 13 14 9 2 1 64 23 682
2011 Provides services to public 19 33 15 17 12 3 1 54 30 436
2011 Does not provide services to public 23 33 11 19 12 2 0 57 31 553
2008 Provides services to public 27 32 15 15 10 0 0 59 26 288
2008 Does not provide services to public 21 39 12 16 9 2 0 62 26 403

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 48 28 11 5 6 2 1 78 11 400
2014 Does not provide services to public 57 28 7 3 3 0 2 86 7 680
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 32 35 11 13 8 0 1 68 21 400
2014 Does not provide services to public 36 32 11 12 7 0 1 69 20 682
2011 Provides services to public 26 37 14 12 10 0 1 64 22 437
2011 Does not provide services to public 33 36 12 10 9 0 0 69 19 553

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 17 25 14 14 12 16 4 51 32 400
2014 Does not provide services to public 17 23 15 14 11 14 6 50 31 681

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 40 35 10 7 5 0 3 77 12 400
2014 Does not provide services to public 44 32 11 7 5 0 1 77 12 681
2011 Provides services to public 34 35 12 10 5 1 2 71 16 437
2011 Does not provide services to public 40 33 10 9 6 0 1 74 16 553
2008 Provides services to public 34 33 9 10 9 1 3 70 20 289
2008 Does not provide services to public 34 34 15 9 6 1 1 69 16 402

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 46 31 9 3 3 4 5 84 6 400
2014 Does not provide services to public 48 26 10 5 3 4 3 80 9 682
2011 Provides services to public 40 30 11 7 4 4 3 75 13 437
2011 Does not provide services to public 45 27 11 5 7 3 2 76 13 550
2008 Provides services to public 42 24 11 5 7 5 5 74 13 287
2008 Does not provide services to public 36 31 10 8 5 6 2 74 15 402

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 29 40 6 10 5 3 8 77 16 103
2014 Does not provide services to public 40 30 12 3 2 3 12 81 5 191

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 38 36 7 12 4 2 1 76 16 400
2014 Does not provide services to public 41 37 9 7 3 1 2 80 11 681
2011 Provides services to public 40 33 11 9 5 1 1 74 15 437
2011 Does not provide services to public 42 32 10 7 5 3 1 76 13 552
2008 Provides services to public 43 36 6 7 6 2 1 80 13 289
2008 Does not provide services to public 40 35 8 9 4 2 1 78 13 403

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 38 25 12 9 8 7 2 69 19 400
2014 Does not provide services to public 40 26 10 9 5 7 3 74 16 681
2011 Provides services to public 41 24 14 7 8 5 1 70 16 434
2011 Does not provide services to public 44 25 9 7 7 7 1 75 16 552
2008 Provides services to public 44 22 12 9 7 5 1 70 17 289
2008 Does not provide services to public 43 22 12 8 5 7 2 72 14 403

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 42 29 10 11 7 0 1 72 18 400
2014 Does not provide services to public 46 31 9 9 4 0 1 78 12 682
2011 Provides services to public 31 36 13 9 7 1 3 69 17 436
2011 Does not provide services to public 36 37 10 8 5 1 3 76 14 553
2008 Provides services to public 34 37 15 7 7 1 1 71 14 289
2008 Does not provide services to public 36 36 11 10 4 0 2 75 14 402

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 48 33 10 6 3 0 0 81 9 400
2014 Does not provide services to public 51 32 9 6 3 0 0 82 9 682
2011 Provides services to public 45 32 11 6 5 1 1 78 10 436
2011 Does not provide services to public 50 33 8 7 1 0 1 84 8 553
2008 Provides services to public 43 35 12 7 4 0 0 78 10 289
2008 Does not provide services to public 42 38 11 6 3 0 0 81 9 403

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 54 32 5 7 2 0 0 86 10 400
2014 Does not provide services to public 57 29 7 4 2 0 0 86 6 681
2011 Provides services to public 45 34 11 5 4 0 1 79 9 436
2011 Does not provide services to public 56 33 5 5 1 0 0 88 6 554
2008 Provides services to public 47 38 6 4 5 0 0 85 9 289
2008 Does not provide services to public 54 33 8 3 2 0 0 87 5 403

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 34 29 12 14 8 3 1 65 23 400
2014 Does not provide services to public 38 30 12 9 7 4 1 71 16 679
2011 Provides services to public 25 29 14 11 15 3 2 57 28 436
2011 Does not provide services to public 31 30 13 12 10 3 1 64 23 553
2008 Provides services to public 33 34 15 7 10 1 0 68 17 289
2008 Does not provide services to public 30 36 14 10 7 2 1 68 18 403

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 18 17 14 15 26 1 9 39 45 400
2014 Does not provide services to public 15 20 13 17 23 3 10 40 46 682
2011 Provides services to public 11 19 15 17 27 2 9 34 49 437
2011 Does not provide services to public 10 16 14 21 29 3 7 28 56 554
2008 Provides services to public 11 19 16 17 28 1 8 33 50 286
2008 Does not provide services to public 12 22 15 19 24 3 4 37 47 401

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 32 36 11 12 8 0 1 69 20 400
2014 Does not provide services to public 38 38 8 9 6 0 1 77 15 682
2011 Provides services to public 33 36 13 8 9 0 1 69 17 435
2011 Does not provide services to public 40 34 9 10 5 0 0 75 16 552

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 39 33 12 10 7 0 0 72 17 400
2014 Does not provide services to public 41 35 12 8 4 0 1 76 12 681

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 38 35 12 8 7 0 0 73 15 400
2014 Does not provide services to public 44 34 9 8 4 1 1 79 13 682
2011 Provides services to public 37 39 12 8 3 0 0 76 12 436
2011 Does not provide services to public 43 37 9 6 4 0 1 81 10 553

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 47 30 10 7 6 0 1 78 12 399
2014 Does not provide services to public 52 29 7 6 5 0 1 82 11 682
2011 Provides services to public 42 30 10 10 5 0 2 74 16 437
2011 Does not provide services to public 49 30 8 8 4 0 2 80 12 553

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 32 20 8 7 11 2 21 67 23 400
2014 Does not provide services to public 37 22 8 8 6 2 17 73 17 682
2011 Provides services to public 25 23 13 7 11 2 19 61 23 437
2011 Does not provide services to public 32 24 10 8 11 1 15 66 22 552
2008 Provides services to public 30 22 11 9 11 1 15 63 24 289
2008 Does not provide services to public 37 20 9 8 8 2 16 69 20 401

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 36 30 18 8 6 1 2 68 14 400
2014 Does not provide services to public 42 35 12 6 3 0 2 79 9 682
2011 Provides services to public 31 34 17 10 7 0 2 67 17 435
2011 Does not provide services to public 41 37 12 5 4 0 1 79 9 552
2008 Provides services to public 30 37 18 8 6 0 0 67 15 288
2008 Does not provide services to public 35 34 17 9 4 0 1 70 13 403

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 50 20 7 6 7 2 8 78 14 400
2014 Does not provide services to public 58 19 5 4 5 3 5 84 10 681
2011 Provides services to public 37 27 9 8 7 2 9 72 18 436
2011 Does not provide services to public 46 24 8 6 9 2 4 75 17 551

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Provides services to public 34 35 32 400
2014 Does not provide services to public 30 36 34 682
2011 Provides services to public 35 35 30 437
2011 Does not provide services to public 33 36 31 554

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Provides services to public 13 13 59 6 9 135
2014 Does not provide services to public 19 7 52 9 13 206
2011 Provides services to public 20 11 52 7 10 154
2011 Does not provide services to public 17 6 63 7 7 183
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 56 33 6 3 1 0 0 90 4 400
2014 Does not provide services to public 58 30 5 4 3 0 0 88 6 680
2011 Provides services to public 46 39 8 3 3 1 0 85 7 436
2011 Does not provide services to public 56 29 7 5 2 0 1 86 7 554
2008 Provides services to public 53 35 7 2 3 0 0 88 5 288
2008 Does not provide services to public 54 36 6 1 1 1 0 91 3 403

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 39 38 11 7 5 0 0 77 12 400
2014 Does not provide services to public 39 39 12 6 3 1 0 79 10 682
2011 Provides services to public 30 35 15 11 8 1 0 66 19 433
2011 Does not provide services to public 36 37 11 9 5 1 0 74 15 553

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 33 38 14 6 5 5 0 74 12 400
2014 Does not provide services to public 38 36 12 5 2 7 0 80 7 682
2011 Provides services to public 28 35 17 8 6 5 0 67 15 433
2011 Does not provide services to public 33 35 14 9 4 4 0 72 14 554

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 11 25 29 18 13 1 3 32 37 399
2014 Does not provide services to public 6 19 33 23 15 1 3 40 26 682
2011 Provides services to public 11 22 36 19 8 0 4 28 34 432
2011 Does not provide services to public 8 23 32 21 12 1 3 34 32 552
2008 Provides services to public 11 22 33 21 10 1 2 32 34 288
2008 Does not provide services to public 11 22 31 24 9 0 2 34 34 403

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 9 15 25 25 22 1 4 49 25 399
2014 Does not provide services to public 5 14 24 25 26 2 3 54 21 680
2011 Provides services to public 12 15 27 23 16 2 5 41 29 433
2011 Does not provide services to public 10 15 23 27 21 1 4 50 26 552
2008 Provides services to public 9 15 25 22 21 2 6 46 27 287
2008 Does not provide services to public 10 12 28 25 19 2 4 47 23 402

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 12 16 28 20 19 1 5 41 30 400
2014 Does not provide services to public 6 10 24 28 26 1 4 57 17 680
2011 Provides services to public 15 19 27 20 13 2 5 35 36 435
2011 Does not provide services to public 10 14 25 24 22 1 4 49 25 550
2008 Provides services to public 12 16 24 21 22 1 4 45 29 286
2008 Does not provide services to public 10 12 26 26 20 1 3 49 24 401

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 5 14 29 29 19 1 3 50 19 400
2014 Does not provide services to public 3 12 24 34 24 0 3 60 15 677
2011 Provides services to public 8 12 31 28 16 1 5 46 21 435
2011 Does not provide services to public 5 12 26 32 22 0 3 55 18 552
2008 Provides services to public 8 13 27 28 20 1 3 51 21 288
2008 Does not provide services to public 7 13 33 24 21 1 2 46 20 402

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 15 17 26 19 18 2 4 38 34 400
2014 Does not provide services to public 11 20 25 17 22 1 5 41 33 679
2011 Provides services to public 19 20 22 21 13 1 4 35 41 434
2011 Does not provide services to public 15 19 25 20 16 1 5 38 36 553
2008 Provides services to public 10 22 26 17 19 0 6 38 34 285
2008 Does not provide services to public 12 17 25 22 15 1 6 41 32 401

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 6 17 23 27 21 2 4 51 24 397
2014 Does not provide services to public 4 10 23 28 27 2 6 59 16 680
2011 Provides services to public 13 16 25 23 15 3 5 41 32 430
2011 Does not provide services to public 11 15 24 25 19 2 6 47 28 550
2008 Provides services to public 11 21 30 18 13 3 4 33 34 287
2008 Does not provide services to public 9 17 26 26 13 4 5 43 29 403

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 11 17 29 20 17 2 4 39 29 397
2014 Does not provide services to public 6 14 27 26 23 1 3 51 21 677

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 60 33 3 3 1 0 0 94 4 400
2014 Does not provide services to public 65 28 4 2 0 0 0 94 2 679
2011 Provides services to public 60 33 3 2 1 0 0 94 3 435
2011 Does not provide services to public 64 31 2 2 1 0 0 95 3 552

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 43 29 10 10 7 1 1 73 17 400
2014 Does not provide services to public 49 25 9 9 6 0 1 76 15 682

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 45 35 9 8 3 0 0 80 11 400
2014 Does not provide services to public 50 32 7 6 4 0 1 84 10 682

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 44 32 12 5 3 4 1 80 8 400
2014 Does not provide services to public 49 30 10 4 2 5 1 83 6 682

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 45 33 11 6 4 1 1 79 9 399
2014 Does not provide services to public 49 33 9 6 2 1 0 83 8 682
2011 Provides services to public 35 36 14 6 6 2 1 73 12 435
2011 Does not provide services to public 43 35 11 5 4 1 0 80 9 552

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 53 31 8 4 4 0 0 84 8 400
2014 Does not provide services to public 59 29 5 4 3 0 0 88 7 682
2011 Provides services to public 43 36 10 5 6 1 0 80 10 435
2011 Does not provide services to public 52 28 9 6 4 0 0 81 10 552
2008 Provides services to public 42 33 11 6 7 0 1 76 13 288
2008 Does not provide services to public 47 34 9 5 4 0 0 82 9 402

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 28 26 16 11 11 4 5 59 24 400
2014 Does not provide services to public 35 28 11 10 7 4 5 69 19 682

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 51 34 7 5 0 2 0 87 5 400
2014 Does not provide services to public 52 35 7 2 1 1 1 90 3 682
2011 Provides services to public 39 39 12 4 3 3 0 81 7 435
2011 Does not provide services to public 47 37 8 3 2 3 1 87 4 550

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 43 33 10 7 5 1 1 77 13 400
2014 Does not provide services to public 47 29 9 7 5 2 1 79 12 682
2011 Provides services to public 37 32 10 7 9 3 1 72 17 436
2011 Does not provide services to public 44 28 10 8 6 4 1 75 14 551
2008 Provides services to public 39 33 10 8 8 1 1 74 16 289
2008 Does not provide services to public 38 31 10 9 5 5 1 74 15 403

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 32 34 14 9 5 6 1 71 15 400
2014 Does not provide services to public 33 31 16 9 6 5 1 68 15 681
2011 Provides services to public 20 33 19 11 9 7 2 58 21 437
2011 Does not provide services to public 24 33 19 11 6 6 1 62 18 547

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 19 16 18 12 15 13 7 44 33 400
2014 Does not provide services to public 24 18 16 13 11 11 7 51 30 682
2011 Provides services to public 19 19 18 14 13 10 6 45 33 436
2011 Does not provide services to public 19 21 16 12 12 15 5 50 30 550

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 46 41 4 7 3 0 0 87 9 400
2014 Does not provide services to public 55 35 3 5 2 0 1 91 6 682
2011 Provides services to public 45 40 4 8 2 0 0 86 10 437
2011 Does not provide services to public 52 39 2 6 1 0 0 91 7 554
2008 Provides services to public 50 38 4 6 3 0 0 88 8 289
2008 Does not provide services to public 49 40 3 7 1 0 0 89 8 401

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 56 22 5 9 8 0 1 78 17 400
2014 Does not provide services to public 58 26 6 6 4 0 1 84 10 681
2011 Provides services to public 49 29 5 10 6 0 0 79 15 434
2011 Does not provide services to public 54 31 7 4 3 0 1 86 7 552

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 55 30 7 6 1 0 0 85 8 399
2014 Does not provide services to public 60 29 6 3 2 0 1 89 5 682

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 72 19 4 3 1 0 1 91 4 400
2014 Does not provide services to public 78 16 2 1 1 0 1 95 3 681
2011 Provides services to public 69 20 4 5 1 1 1 90 6 436
2011 Does not provide services to public 77 17 3 2 1 1 0 94 3 554
2008 Provides services to public 68 23 5 3 1 0 0 91 4 287
2008 Does not provide services to public 74 18 5 2 1 0 0 92 3 403

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 66 17 5 7 4 0 2 84 11 399
2014 Does not provide services to public 68 19 4 5 2 0 2 89 8 682
2011 Provides services to public 59 21 6 7 4 0 3 82 12 436
2011 Does not provide services to public 65 22 4 5 3 0 1 88 7 554
2008 Provides services to public 59 24 6 8 3 0 0 83 11 288
2008 Does not provide services to public 59 23 6 8 3 0 1 82 12 403

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 72 15 4 5 3 0 2 88 8 399
2014 Does not provide services to public 72 17 3 3 2 0 2 91 5 682
2011 Provides services to public 70 19 4 4 2 0 1 90 6 437
2011 Does not provide services to public 71 18 4 4 2 0 2 90 6 548
2008 Provides services to public 61 21 5 3 5 0 3 86 9 289
2008 Does not provide services to public 66 17 5 6 2 1 2 86 8 403

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 80 10 3 4 1 0 3 93 5 400
2014 Does not provide services to public 83 10 2 2 1 0 3 95 3 681
2011 Provides services to public 77 12 3 2 2 0 3 93 4 433
2011 Does not provide services to public 82 10 2 2 1 0 2 94 4 553
2008 Provides services to public 72 12 4 4 2 0 5 89 7 289
2008 Does not provide services to public 79 11 3 5 0 0 2 91 6 401

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 66 19 6 4 3 1 2 87 6 400
2014 Does not provide services to public 66 19 7 4 2 1 2 87 6 680

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 71 18 4 3 2 2 2 92 4 400
2014 Does not provide services to public 69 16 5 2 1 3 4 92 3 680
2011 Provides services to public 62 20 6 2 2 3 6 89 5 437
2011 Does not provide services to public 67 18 6 2 1 2 5 90 4 553
2008 Provides services to public 62 20 8 3 2 2 3 87 5 289
2008 Does not provide services to public 66 17 7 2 0 3 6 90 2 402

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Provides services to public 19 81 399
2014 Does not provide services to public 15 85 682

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 48 75
2014 Does not provide services to public 50 101

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 60 75
2014 Does not provide services to public 65 101

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 6 101

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 6 101

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 39 76
2014 Does not provide services to public 45 101

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 32 76
2014 Does not provide services to public 41 101

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 39 76
2014 Does not provide services to public 42 101

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 37 76
2014 Does not provide services to public 43 101

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 20 76
2014 Does not provide services to public 35 101

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 59 76
2014 Does not provide services to public 55 101

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 39 76
2014 Does not provide services to public 37 101

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 0 76

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 7 76
2014 Does not provide services to public 5 101

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 12 76
2014 Does not provide services to public 12 101

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 46 76
2014 Does not provide services to public 43 101

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 26 76
2014 Does not provide services to public 22 101

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 16 76
2014 Does not provide services to public 12 101

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 66 76
2014 Does not provide services to public 48 101

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 36 76
2014 Does not provide services to public 22 101

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 20 76
2014 Does not provide services to public 21 101

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 9 76
2014 Does not provide services to public 14 101

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 9 76
2014 Does not provide services to public 12 101

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 5 101

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 12 76
2014 Does not provide services to public 17 101

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 12 76
2014 Does not provide services to public 8 101

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 12 76
2014 Does not provide services to public 28 101

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 11 72
2014 Does not provide services to public 5 96

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 11 72
2014 Does not provide services to public 24 96

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 11 72
2014 Does not provide services to public 10 96

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 8 72

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 11 72

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 6 96

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 14 96

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 7 96

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 11 96

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 33 72
2014 Does not provide services to public 25 96

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 10 72
2014 Does not provide services to public 13 96

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 51 72
2014 Does not provide services to public 52 96

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 43 72
2014 Does not provide services to public 59 96

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 13 72
2014 Does not provide services to public 7 96

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 20 12 16 9 7 26 11 51 25 399
2014 Does not provide services to public 20 14 15 8 5 28 10 55 20 682

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 32 24 17 7 5 12 2 66 15 399
2014 Does not provide services to public 34 26 17 6 4 11 1 68 12 682
2011 Provides services to public 30 33 20 5 5 6 1 68 11 434
2011 Does not provide services to public 37 30 15 6 4 8 1 72 11 551

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Provides services to public 9 91 398
2014 Does not provide services to public 5 95 680

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 27 33
2014 Does not provide services to public 39 33

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 88 33
2014 Does not provide services to public 82 33

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 0 33

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 0 33

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 24 33
2014 Does not provide services to public 19 32

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 22 32

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 33 33
2014 Does not provide services to public 28 32

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 36 33
2014 Does not provide services to public 28 32

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 0 33
2014 Does not provide services to public 0 32

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 15 33

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 18 33

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 0 33
2014 Does not provide services to public 0 32

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 21 33
2014 Does not provide services to public 28 32

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 31 32
2014 Does not provide services to public 33 33

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 21 33

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 15 33

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 44 32
2014 Does not provide services to public 45 33

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 0 31

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 0 31

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 0 31
2014 Does not provide services to public 0 31

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Does not provide services to public 16 31

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 35 31
2014 Does not provide services to public 19 31

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 68 31
2014 Does not provide services to public 42 31

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 0 31

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Provides services to public 68 31
2014 Does not provide services to public 48 31

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 20 12 16 2 5 31 14 58 12 399
2014 Does not provide services to public 21 13 16 3 2 35 11 63 8 681

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 36 23 18 3 3 14 3 70 8 400
2014 Does not provide services to public 37 27 14 3 2 16 1 77 6 679
2011 Provides services to public 40 29 15 5 3 7 0 75 8 436
2011 Does not provide services to public 40 31 13 4 2 10 1 79 7 553

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Provides services to public 19 81 400
2014 Does not provide services to public 14 86 681

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Provides services to public 85 15 75
2014 Does not provide services to public 80 20 96

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 70 17 3 5 3 0 2 89 8 64
2014 Does not provide services to public 69 21 4 6 0 0 0 90 6 77

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 23 34 9 6 2 2 25 77 12 400
2014 Does not provide services to public 28 38 6 3 1 2 21 86 6 681
2011 Provides services to public 27 39 12 7 1 0 14 77 9 435
2011 Does not provide services to public 28 42 8 7 2 1 12 81 10 552
2008 Provides services to public 27 41 10 5 2 1 13 79 8 288
2008 Does not provide services to public 28 37 10 6 4 2 13 77 11 403

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 11 12 17 3 4 20 34 49 13 400
2014 Does not provide services to public 11 15 15 3 3 23 30 55 14 680
2011 Provides services to public 12 15 23 6 8 19 17 42 22 436
2011 Does not provide services to public 10 17 19 6 4 28 15 48 18 551

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 31 25 8 4 1 7 25 81 7 400
2014 Does not provide services to public 37 24 9 1 1 7 21 84 3 681
2011 Provides services to public 30 28 14 4 3 6 15 72 9 437
2011 Does not provide services to public 37 25 11 3 2 9 12 79 7 551
2008 Provides services to public 34 28 12 3 3 5 13 77 9 288
2008 Does not provide services to public 33 27 8 4 2 13 12 81 8 400

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Provides services to public 28 21 12 5 2 9 24 73 9 398
2014 Does not provide services to public 33 24 10 3 1 9 20 81 6 681
2011 Provides services to public 26 27 16 6 4 8 14 67 12 435
2011 Does not provide services to public 33 28 13 3 2 10 11 77 7 550
2008 Provides services to public 33 27 10 7 5 7 12 73 15 289
2008 Does not provide services to public 35 27 9 5 2 8 13 78 10 403