2014 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 86. Are you currently a shift worker?

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Micro-organizations are those that have fewer than 150 employees at the time of the survey. When releasing the results, Statistics Canada applies strict rules to protect the confidentiality of employees. Results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents. Further, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 48 32 20 0 0 0 0 80 0 44
2014 Non-shift worker 42 37 9 8 3 0 0 79 12 1038
2011 Shift worker 33 38 12 9 8 0 0 71 17 93
2011 Non-shift worker 39 37 11 8 5 0 0 77 12 897
2008 Shift worker 42 8 17 8 21 4 0 52 30 24
2008 Non-shift worker 40 39 12 6 3 0 0 79 9 665

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 84 16 0 0 0 0 0 100 0 44
2014 Non-shift worker 74 20 3 1 1 0 1 95 2 1038
2011 Shift worker 72 23 2 1 1 0 1 96 2 93
2011 Non-shift worker 71 24 2 1 1 0 0 96 2 900

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 80 16 5 0 0 0 0 95 0 44
2014 Non-shift worker 67 23 7 2 1 0 0 90 3 1038
2011 Shift worker 53 31 10 5 1 0 0 84 6 93
2011 Non-shift worker 62 27 7 2 1 0 0 90 3 900

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 61 30 7 2 0 0 0 91 2 44
2014 Non-shift worker 49 32 9 6 3 0 0 82 9 1037
2011 Shift worker 43 35 9 9 3 0 0 79 12 93
2011 Non-shift worker 45 39 7 6 3 0 0 84 9 899
2008 Shift worker 42 13 17 13 13 4 0 57 26 24
2008 Non-shift worker 44 38 11 5 2 0 0 82 7 669

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 64 16 11 5 2 2 0 81 7 44
2014 Non-shift worker 41 29 14 8 6 1 0 71 15 1037
2011 Shift worker 30 31 17 9 13 0 0 62 21 93
2011 Non-shift worker 35 30 16 9 10 1 0 65 19 898

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 57 20 16 5 2 0 0 77 7 44
2014 Non-shift worker 42 30 12 10 5 0 0 73 15 1037
2011 Shift worker 28 32 18 12 10 0 0 60 22 93
2011 Non-shift worker 34 33 13 10 8 1 0 68 18 896
2008 Shift worker 29 21 21 8 17 4 0 52 26 24
2008 Non-shift worker 39 33 13 10 5 0 0 72 15 669

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 50 18 16 7 2 2 5 73 10 44
2014 Non-shift worker 39 19 15 12 10 3 1 61 23 1037
2011 Shift worker 25 21 22 13 14 4 1 48 29 92
2011 Non-shift worker 34 24 15 12 11 4 1 60 24 898
2008 Shift worker 13 29 13 13 29 4 0 43 43 24
2008 Non-shift worker 32 23 17 14 10 4 1 58 24 669
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 60 19 14 5 2 0 0 79 7 43
2014 Non-shift worker 50 28 10 5 4 1 3 81 9 1036
2011 Shift worker 41 31 12 6 7 2 1 73 14 93
2011 Non-shift worker 42 29 12 7 5 2 2 74 13 900
2008 Shift worker 33 33 13 4 8 8 0 73 14 24
2008 Non-shift worker 41 29 12 6 7 3 2 73 14 669

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 52 34 5 7 2 0 0 86 9 44
2014 Non-shift worker 46 30 10 7 4 0 2 78 12 1038
2011 Shift worker 39 30 11 12 8 0 0 69 20 93
2011 Non-shift worker 41 32 9 8 7 1 2 75 16 896
2008 Shift worker 33 33 8 8 13 4 0 70 22 24
2008 Non-shift worker 37 33 11 8 8 1 2 73 16 669

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 59 20 14 2 5 0 0 80 7 44
2014 Non-shift worker 54 25 9 6 4 0 2 80 10 1036

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 55 25 14 2 2 2 0 81 5 44
2014 Non-shift worker 37 32 11 9 7 3 0 72 17 1036
2011 Shift worker 25 33 14 9 14 4 1 61 24 93
2011 Non-shift worker 31 29 15 11 9 4 0 63 21 893

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 55 25 9 7 2 2 0 81 9 44
2014 Non-shift worker 36 31 13 10 8 1 0 68 19 1035
2011 Shift worker 27 32 12 11 16 2 0 61 27 93
2011 Non-shift worker 29 30 16 10 12 2 1 60 23 894
2008 Shift worker 29 13 4 13 21 17 4 53 42 24
2008 Non-shift worker 32 29 17 9 10 1 1 63 20 667

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 45 25 16 5 7 2 0 72 12 44
2014 Non-shift worker 28 32 16 13 8 3 0 62 22 1037
2011 Shift worker 19 33 15 16 10 6 0 55 29 93
2011 Non-shift worker 21 34 18 13 10 4 1 57 24 897
2008 Shift worker 21 29 4 13 17 17 0 60 35 24
2008 Non-shift worker 24 34 17 12 8 4 1 60 22 670

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 48 16 20 7 5 5 0 67 12 44
2014 Non-shift worker 32 28 14 11 10 4 0 63 22 1038
2011 Shift worker 22 24 22 9 14 9 0 51 25 93
2011 Non-shift worker 28 31 15 11 10 5 0 62 23 898
2008 Shift worker 29 8 13 13 21 17 0 45 40 24
2008 Non-shift worker 27 29 17 10 9 7 1 62 20 670

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 50 25 7 9 5 5 0 79 14 44
2014 Non-shift worker 27 32 14 15 10 1 1 60 25 1038
2011 Shift worker 20 29 17 19 11 5 0 52 31 93
2011 Non-shift worker 20 34 13 18 13 2 0 56 31 898
2008 Shift worker 38 17 8 21 13 4 0 57 35 24
2008 Non-shift worker 23 37 13 15 10 1 0 61 26 669

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 61 20 11 2 2 2 0 84 5 44
2014 Non-shift worker 53 28 8 4 4 1 1 83 8 1036
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 45 30 11 7 7 0 0 75 14 44
2014 Non-shift worker 34 34 11 13 8 0 1 68 21 1038
2011 Shift worker 23 33 16 11 16 0 1 57 27 93
2011 Non-shift worker 30 37 13 11 9 0 0 67 20 900

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 23 25 11 14 11 9 7 57 30 44
2014 Non-shift worker 17 23 15 14 11 15 5 50 31 1037

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 52 30 11 5 2 0 0 82 7 44
2014 Non-shift worker 42 33 11 7 5 0 2 77 12 1037
2011 Shift worker 35 36 11 9 8 0 1 72 17 93
2011 Non-shift worker 37 34 12 10 6 0 2 72 16 900
2008 Shift worker 25 33 29 0 8 4 0 61 9 24
2008 Non-shift worker 34 33 12 10 8 1 2 70 18 669

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 45 32 11 2 2 7 0 83 5 44
2014 Non-shift worker 47 28 10 4 3 4 4 82 8 1038
2011 Shift worker 34 29 14 10 6 4 2 68 17 93
2011 Non-shift worker 43 28 11 6 6 3 3 76 12 896
2008 Shift worker 35 22 22 4 9 9 0 62 14 23
2008 Non-shift worker 39 28 10 7 6 6 4 74 15 668

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 45 36 9 0 0 0 9 90 0 11
2014 Non-shift worker 35 33 10 6 3 3 10 79 10 282

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 52 25 7 9 5 2 0 79 14 44
2014 Non-shift worker 39 37 8 9 4 1 2 78 13 1037
2011 Shift worker 30 34 14 11 9 1 1 65 21 92
2011 Non-shift worker 42 32 10 9 5 2 1 76 14 900
2008 Shift worker 38 33 4 13 8 4 0 74 22 24
2008 Non-shift worker 41 35 8 8 5 2 1 79 13 670

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 39 23 23 5 5 7 0 66 10 44
2014 Non-shift worker 39 26 10 9 6 7 3 72 17 1037
2011 Shift worker 28 23 13 9 12 14 1 60 24 93
2011 Non-shift worker 44 25 11 7 7 5 1 73 15 897
2008 Shift worker 42 13 8 17 8 8 4 62 29 24
2008 Non-shift worker 44 22 12 8 6 6 2 72 15 670

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 50 27 11 7 5 0 0 77 11 44
2014 Non-shift worker 44 31 9 10 5 0 1 76 15 1038
2011 Shift worker 31 36 9 13 8 0 3 69 22 93
2011 Non-shift worker 33 37 12 9 6 1 3 73 15 899
2008 Shift worker 17 33 25 13 8 4 0 52 22 24
2008 Non-shift worker 36 36 12 8 5 0 2 74 14 669

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 57 25 11 7 0 0 0 82 7 44
2014 Non-shift worker 49 32 9 6 3 0 0 82 9 1038
2011 Shift worker 36 39 12 5 7 0 1 76 12 92
2011 Non-shift worker 49 32 10 7 2 0 1 81 9 900
2008 Shift worker 33 29 8 17 8 4 0 65 26 24
2008 Non-shift worker 43 37 11 6 3 0 0 80 9 670

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 52 34 11 2 0 0 0 86 2 44
2014 Non-shift worker 56 30 6 5 3 0 0 86 8 1037
2011 Shift worker 45 33 9 8 4 0 1 78 12 93
2011 Non-shift worker 51 33 8 5 2 0 0 85 7 900
2008 Shift worker 21 42 17 8 8 4 0 65 17 24
2008 Non-shift worker 52 35 7 3 3 0 0 87 6 670

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 43 23 18 9 5 2 0 67 14 44
2014 Non-shift worker 36 30 12 11 7 4 1 69 19 1035
2011 Shift worker 21 29 10 15 20 1 5 53 36 93
2011 Non-shift worker 29 30 14 11 12 4 1 61 24 899
2008 Shift worker 29 29 13 13 8 8 0 64 23 24
2008 Non-shift worker 31 35 14 9 9 1 1 68 17 670

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 36 18 14 14 11 2 5 59 27 44
2014 Non-shift worker 15 19 13 17 24 2 10 39 46 1038
2011 Shift worker 18 13 18 12 27 3 10 35 45 93
2011 Non-shift worker 9 17 15 20 29 2 8 29 54 901
2008 Shift worker 13 29 17 17 17 8 0 45 36 24
2008 Non-shift worker 11 21 15 18 27 2 6 35 49 665

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 50 25 14 7 2 0 2 77 9 44
2014 Non-shift worker 35 38 9 10 7 0 1 74 17 1038
2011 Shift worker 21 31 19 13 14 0 1 53 28 92
2011 Non-shift worker 38 35 10 9 6 0 0 74 15 899

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 57 23 14 7 0 0 0 80 7 44
2014 Non-shift worker 39 35 11 8 5 0 1 75 14 1037

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 52 25 16 5 2 0 0 77 7 44
2014 Non-shift worker 41 35 10 9 5 0 1 76 14 1038
2011 Shift worker 32 38 17 9 4 1 0 70 13 93
2011 Non-shift worker 40 38 10 7 4 0 1 79 11 899

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 64 23 9 5 0 0 0 86 5 44
2014 Non-shift worker 50 30 8 6 5 0 1 80 12 1037
2011 Shift worker 36 34 7 13 8 1 1 71 22 93
2011 Non-shift worker 46 30 9 9 4 0 2 77 13 900

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 48 14 5 7 9 2 16 75 19 44
2014 Non-shift worker 34 21 8 8 8 2 18 70 19 1038
2011 Shift worker 35 16 15 7 11 2 14 61 21 93
2011 Non-shift worker 28 24 11 8 11 2 17 64 23 899
2008 Shift worker 38 17 0 4 13 8 21 76 24 24
2008 Non-shift worker 34 21 10 9 9 1 15 66 22 668

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 59 23 7 7 5 0 0 82 11 44
2014 Non-shift worker 39 34 14 7 4 0 2 74 11 1038
2011 Shift worker 44 38 12 1 1 0 3 85 2 93
2011 Non-shift worker 35 35 15 8 5 0 1 72 14 897
2008 Shift worker 38 29 21 4 4 4 0 70 9 24
2008 Non-shift worker 33 35 18 9 5 0 1 69 14 669

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 59 23 7 5 2 0 5 86 7 44
2014 Non-shift worker 55 19 6 5 6 3 6 82 12 1037
2011 Shift worker 40 20 14 8 12 2 3 63 22 92
2011 Non-shift worker 42 26 8 7 8 2 7 74 17 898

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Shift worker 34 30 36 44
2014 Non-shift worker 31 35 33 1038
2011 Shift worker 36 38 27 93
2011 Non-shift worker 34 35 31 901

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Shift worker 7 20 47 7 20 15
2014 Non-shift worker 17 9 55 8 11 326
2011 Shift worker 10 10 37 18 25 33
2011 Non-shift worker 19 8 60 6 7 307
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 66 32 2 0 0 0 0 98 0 44
2014 Non-shift worker 57 31 6 3 2 0 0 88 6 1036
2011 Shift worker 46 39 5 7 1 2 0 87 8 93
2011 Non-shift worker 51 33 8 4 2 0 0 85 7 900
2008 Shift worker 33 38 8 4 13 4 0 74 17 24
2008 Non-shift worker 54 36 6 1 2 0 0 90 3 669

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 59 30 7 2 2 0 0 89 5 44
2014 Non-shift worker 38 39 12 7 4 1 0 78 11 1038
2011 Shift worker 29 34 15 16 5 1 0 64 21 93
2011 Non-shift worker 33 36 13 9 7 1 0 71 16 896

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 52 32 9 2 2 2 0 86 5 44
2014 Non-shift worker 35 37 13 5 3 6 0 77 9 1038
2011 Shift worker 25 42 16 6 5 6 0 72 12 92
2011 Non-shift worker 31 35 15 9 5 5 0 69 15 898

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 18 16 34 16 11 0 5 29 36 44
2014 Non-shift worker 7 22 31 21 15 1 3 38 30 1037
2011 Shift worker 16 21 26 27 7 1 2 35 38 91
2011 Non-shift worker 9 22 35 20 10 0 4 31 33 896
2008 Shift worker 17 13 25 25 13 4 4 41 32 24
2008 Non-shift worker 11 22 32 23 10 1 2 33 34 669

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 5 14 16 32 23 5 7 62 21 44
2014 Non-shift worker 7 14 25 25 24 2 3 52 22 1035
2011 Shift worker 15 11 29 17 22 3 3 41 28 92
2011 Non-shift worker 11 16 24 26 18 2 4 46 28 896
2008 Shift worker 21 21 8 8 21 8 13 37 53 24
2008 Non-shift worker 9 13 27 24 20 2 4 47 24 667

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 16 9 20 23 25 0 7 51 27 44
2014 Non-shift worker 8 13 26 25 23 1 4 51 22 1036
2011 Shift worker 10 18 24 16 17 6 9 38 33 91
2011 Non-shift worker 12 16 26 23 18 1 4 43 30 897
2008 Shift worker 26 4 22 17 17 9 4 40 35 23
2008 Non-shift worker 10 14 25 24 21 1 4 48 26 666

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 2 11 20 27 34 0 5 64 14 44
2014 Non-shift worker 4 12 26 32 22 0 3 56 17 1033
2011 Shift worker 8 14 21 28 19 3 8 52 24 92
2011 Non-shift worker 6 12 29 30 19 1 3 51 19 897
2008 Shift worker 17 8 25 8 25 8 8 40 30 24
2008 Non-shift worker 7 13 31 26 20 0 2 48 20 668

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 9 18 18 25 25 0 5 52 29 44
2014 Non-shift worker 13 19 25 17 20 1 4 40 34 1035
2011 Shift worker 10 14 24 25 19 3 6 47 26 92
2011 Non-shift worker 18 20 24 20 14 1 4 35 40 898
2008 Shift worker 13 17 0 13 35 4 17 61 39 23
2008 Non-shift worker 11 19 27 20 16 1 6 39 32 665

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 7 9 16 34 30 0 5 67 17 44
2014 Non-shift worker 5 13 23 27 24 2 5 56 19 1033
2011 Shift worker 16 11 16 23 25 7 2 53 30 90
2011 Non-shift worker 12 16 25 24 16 2 6 43 30 893
2008 Shift worker 17 8 21 17 13 17 8 39 33 24
2008 Non-shift worker 10 19 28 23 13 3 5 39 31 668

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 5 16 30 20 25 0 5 48 21 44
2014 Non-shift worker 8 15 28 24 20 2 3 47 24 1030

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 80 18 2 0 0 0 0 98 0 44
2014 Non-shift worker 63 31 4 2 1 0 0 93 3 1035
2011 Shift worker 59 35 4 1 0 0 1 95 1 93
2011 Non-shift worker 62 32 3 2 1 0 0 94 3 897

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 55 20 9 7 7 0 2 77 14 44
2014 Non-shift worker 47 27 9 9 7 0 1 74 16 1038

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 64 23 11 0 2 0 0 86 2 44
2014 Non-shift worker 48 33 7 7 3 0 1 82 11 1038

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 55 27 11 0 2 2 2 86 2 44
2014 Non-shift worker 46 31 11 4 2 4 1 82 7 1038

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 60 19 16 0 2 2 0 81 2 43
2014 Non-shift worker 47 34 9 6 3 1 1 82 9 1038
2011 Shift worker 38 27 18 5 9 3 0 66 15 93
2011 Non-shift worker 39 37 12 6 4 2 0 78 10 896

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 73 18 7 0 2 0 0 91 2 44
2014 Non-shift worker 56 30 7 4 3 0 0 86 7 1038
2011 Shift worker 43 30 10 8 9 0 0 73 17 91
2011 Non-shift worker 48 32 9 5 5 0 0 81 10 898
2008 Shift worker 38 21 21 8 8 4 0 61 17 24
2008 Non-shift worker 45 34 10 5 5 0 0 80 11 668

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 43 16 14 11 7 0 9 65 20 44
2014 Non-shift worker 32 28 13 10 9 4 5 65 21 1038

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 55 30 9 0 0 7 0 90 0 44
2014 Non-shift worker 52 35 7 3 1 1 0 89 4 1038
2011 Shift worker 31 41 10 4 5 9 0 79 10 91
2011 Non-shift worker 44 38 10 3 2 3 0 85 5 897

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 48 25 11 7 5 2 2 76 12 44
2014 Non-shift worker 46 31 9 7 5 1 1 79 12 1038
2011 Shift worker 26 32 12 10 9 9 1 65 22 92
2011 Non-shift worker 42 29 10 7 7 3 1 74 15 897
2008 Shift worker 25 17 17 13 21 4 4 45 36 24
2008 Non-shift worker 39 32 10 9 6 4 1 75 15 670

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 32 34 18 7 2 5 2 71 10 44
2014 Non-shift worker 32 32 15 9 5 5 1 69 15 1037
2011 Shift worker 12 32 19 9 12 11 5 52 25 92
2011 Non-shift worker 23 33 19 11 7 6 1 60 19 893

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 25 16 23 9 9 14 5 50 22 44
2014 Non-shift worker 22 18 16 13 13 11 7 48 32 1038
2011 Shift worker 20 15 25 10 13 15 2 42 27 93
2011 Non-shift worker 18 20 17 13 13 13 6 47 32 894

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 66 25 7 0 2 0 0 91 2 44
2014 Non-shift worker 51 38 3 6 2 0 0 89 8 1038
2011 Shift worker 46 45 3 4 2 0 0 90 7 93
2011 Non-shift worker 48 40 3 7 2 0 0 88 9 901
2008 Shift worker 58 25 8 0 4 4 0 87 4 24
2008 Non-shift worker 49 40 3 6 2 0 0 89 8 668

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 59 23 7 7 2 0 2 84 9 44
2014 Non-shift worker 57 24 5 7 6 0 1 82 13 1037
2011 Shift worker 48 30 8 7 6 0 1 79 13 93
2011 Non-shift worker 52 31 6 7 4 0 1 83 11 896

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 59 27 9 5 0 0 0 86 5 44
2014 Non-shift worker 58 29 6 4 2 0 1 88 6 1037

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 82 11 2 2 2 0 0 93 5 44
2014 Non-shift worker 76 17 3 2 1 0 1 94 3 1037
2011 Shift worker 71 15 7 2 2 1 1 88 5 93
2011 Non-shift worker 73 19 3 3 1 1 1 93 4 900
2008 Shift worker 63 17 0 4 13 4 0 83 17 24
2008 Non-shift worker 72 20 5 2 1 0 0 92 3 668

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 80 9 2 7 2 0 0 89 9 44
2014 Non-shift worker 67 18 4 6 3 0 2 87 9 1037
2011 Shift worker 58 21 3 5 4 0 9 87 10 93
2011 Non-shift worker 62 22 5 6 3 0 1 85 10 900
2008 Shift worker 29 29 21 13 4 4 0 61 17 24
2008 Non-shift worker 60 23 5 9 3 0 1 83 12 669

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 73 11 5 9 2 0 0 84 11 44
2014 Non-shift worker 72 16 3 4 2 0 2 90 6 1037
2011 Shift worker 66 20 9 1 3 0 1 87 4 93
2011 Non-shift worker 70 18 3 5 2 0 2 90 6 895
2008 Shift worker 38 25 4 8 17 4 4 68 27 24
2008 Non-shift worker 65 19 5 5 3 0 3 87 8 670

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 75 11 7 2 5 0 0 86 7 44
2014 Non-shift worker 82 10 2 3 1 0 3 95 4 1037
2011 Shift worker 75 15 6 1 1 1 2 92 2 92
2011 Non-shift worker 80 11 2 2 2 0 3 94 4 897
2008 Shift worker 67 21 0 0 4 4 4 95 5 24
2008 Non-shift worker 76 11 3 5 1 0 3 90 6 669

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 61 20 11 2 0 0 5 86 2 44
2014 Non-shift worker 66 19 6 4 2 1 2 87 6 1036

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 61 20 11 0 0 2 5 88 0 44
2014 Non-shift worker 70 16 4 2 1 3 4 92 3 1036
2011 Shift worker 61 20 1 3 3 6 4 92 7 93
2011 Non-shift worker 65 19 6 2 1 2 5 90 4 900
2008 Shift worker 61 22 0 0 4 4 9 95 5 23
2008 Non-shift worker 65 18 7 2 1 3 4 89 3 670

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Shift worker 23 77 44
2014 Non-shift worker 16 84 1037

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 49 168

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 63 168

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 4 168

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 5 168

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 3 168

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 4 168

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 43 168

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 37 168

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 41 168

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 40 168

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 28 168

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 57 168

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 38 168

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 6 168

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 11 168

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 45 168

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 24 168

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 13 168

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 55 168

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 27 168

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 21 168

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 12 168

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 11 168

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 5 168

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 14 168

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 10 168

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 21 168

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 8 159

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 19 159

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 11 159

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 5 159

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 6 159

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 6 159

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 9 159

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 4 159

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 9 159

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 28 159

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 10 159

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 52 159

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 53 159

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 8 159

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 36 9 14 5 2 18 16 69 10 44
2014 Non-shift worker 19 14 15 8 6 28 10 53 22 1036

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 48 18 9 5 2 14 5 81 8 44
2014 Non-shift worker 33 26 18 7 5 11 2 67 13 1037
2011 Shift worker 32 31 20 7 8 2 0 64 15 92
2011 Non-shift worker 33 31 17 6 4 8 1 70 11 896

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Shift worker 11 89 44
2014 Non-shift worker 6 94 1034

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 33 61

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 87 61

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 22 60

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 15 60

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 32 60

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 33 60

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 0 60

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 13 60

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 15 60

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 0 60

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 23 60

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 33 61

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 18 61

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 15 61

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 10 61

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 11 61

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 8 61

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 44 61

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 0 58

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 9 58

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 10 58

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 10 58

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 29 58

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 14 58

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 57 58

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 62 58

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Non-shift worker 9 58

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 40 12 7 0 2 26 14 85 4 43
2014 Non-shift worker 19 13 16 3 3 34 12 60 10 1037

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 50 20 9 0 2 16 2 86 3 44
2014 Non-shift worker 36 26 16 3 2 15 2 74 7 1035
2011 Shift worker 40 29 21 2 4 4 0 72 6 93
2011 Non-shift worker 39 30 14 5 2 9 0 77 8 899

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Shift worker 14 86 44
2014 Non-shift worker 16 84 1037

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Non-shift worker 83 17 163

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Non-shift worker 70 20 4 5 1 0 0 90 7 136

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 34 16 11 14 2 2 20 65 21 44
2014 Non-shift worker 25 38 7 4 2 2 23 84 7 1037
2011 Shift worker 29 40 8 9 6 1 6 75 16 93
2011 Non-shift worker 27 41 10 7 1 1 14 79 9 897
2008 Shift worker 17 42 8 8 13 4 8 67 24 24
2008 Non-shift worker 28 38 10 5 3 2 13 78 10 669

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 27 5 16 2 2 18 30 61 9 44
2014 Non-shift worker 10 14 16 3 4 22 31 52 14 1036
2011 Shift worker 14 24 17 7 8 13 17 55 21 93
2011 Non-shift worker 10 15 22 6 6 25 16 44 20 897

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 39 16 11 0 2 11 20 80 3 44
2014 Non-shift worker 34 24 8 2 1 7 22 83 5 1037
2011 Shift worker 35 27 13 5 4 7 8 74 10 92
2011 Non-shift worker 33 26 13 4 2 8 14 76 8 899
2008 Shift worker 22 22 17 0 13 17 9 59 18 23
2008 Non-shift worker 34 28 10 4 2 9 13 79 8 667

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 40 12 9 5 0 14 21 79 7 43
2014 Non-shift worker 31 23 11 3 1 9 22 78 7 1036
2011 Shift worker 30 25 18 5 5 8 9 66 12 92
2011 Non-shift worker 29 27 15 4 3 9 13 73 8 896
2008 Shift worker 21 29 8 8 13 13 8 63 26 24
2008 Non-shift worker 35 27 10 6 3 7 13 77 11 670