2014 Public Service Employee Survey Results by Theme for Trade Operations Division

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Canada Border Services Agency 25 43 13 11 9 0 0 68 19 9372
2014 Regions 25 43 13 11 8 0 0 68 19 5180
2014 Pacific Region 25 42 10 12 10 0 0 67 22 1082
2014 Trade Operations Division 12 41 14 17 16 0 0 53 33 43
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Canada Border Services Agency 30 40 12 10 7 0 0 70 17 10211
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Canada Border Services Agency 31 42 12 9 6 0 0 73 15 8963

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 66 27 4 1 1 0 0 93 2 181841
2014 Canada Border Services Agency 59 30 6 2 2 0 0 90 4 9374
2014 Regions 55 32 7 3 3 0 0 88 5 5181
2014 Pacific Region 55 34 5 3 4 0 0 88 7 1085
2014 Trade Operations Division 46 35 5 5 7 0 2 83 12 43
2011 Public Service 65 28 4 1 1 0 0 94 2 200727
2011 Canada Border Services Agency 58 32 5 2 2 0 0 91 4 10221

Question 15. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Canada Border Services Agency 53 30 10 4 3 0 0 84 6 9364
2014 Regions 52 31 10 4 3 0 0 83 7 5175
2014 Pacific Region 51 31 9 4 4 0 0 83 8 1083
2014 Trade Operations Division 39 28 16 12 5 0 0 67 16 43
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Canada Border Services Agency 52 33 9 3 2 0 0 86 5 10224

Question 19. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Canada Border Services Agency 33 40 13 7 6 0 0 73 13 9367
2014 Regions 34 40 14 7 6 0 0 74 12 5181
2014 Pacific Region 31 40 13 8 7 0 0 72 15 1085
2014 Trade Operations Division 14 51 19 7 9 0 0 65 16 43
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Canada Border Services Agency 37 41 10 7 4 0 0 79 11 10224
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Canada Border Services Agency 38 44 8 6 3 0 0 82 9 9016

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Canada Border Services Agency 16 31 19 17 16 1 0 48 33 9309
2014 Regions 14 31 19 18 18 1 0 46 36 5178
2014 Pacific Region 13 28 16 21 21 1 0 41 43 1084
2014 Trade Operations Division 12 32 23 23 9 0 0 44 33 43
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Canada Border Services Agency 20 34 20 14 11 1 0 55 25 10126

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Canada Border Services Agency 15 31 18 18 17 0 0 47 35 9308
2014 Regions 13 30 18 20 19 0 0 43 40 5177
2014 Pacific Region 12 27 16 22 23 0 0 40 45 1084
2014 Trade Operations Division 12 27 21 28 12 0 0 39 40 43
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Canada Border Services Agency 19 35 18 15 12 0 0 54 27 10106
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Canada Border Services Agency 20 38 16 15 11 0 0 58 26 8749

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Canada Border Services Agency 19 24 19 17 17 4 0 45 35 9311
2014 Regions 18 24 19 17 19 4 0 43 37 5180
2014 Pacific Region 15 24 17 18 22 4 0 41 42 1085
2014 Trade Operations Division 20 21 26 16 9 7 0 44 28 43
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Canada Border Services Agency 23 26 18 15 14 5 1 52 30 10122
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Canada Border Services Agency 23 29 18 15 11 5 1 55 27 8744
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Canada Border Services Agency 32 32 15 10 9 2 1 65 20 9339
2014 Regions 28 32 15 11 11 2 0 61 23 5179
2014 Pacific Region 31 31 13 10 12 2 0 64 23 1084
2014 Trade Operations Division 21 19 15 24 12 7 2 44 39 43
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Canada Border Services Agency 32 31 15 10 10 2 1 64 21 10178
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Canada Border Services Agency 31 30 14 11 9 3 0 63 21 8864

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Canada Border Services Agency 30 34 13 12 9 1 0 65 22 9339
2014 Regions 26 35 15 13 11 1 0 61 24 5178
2014 Pacific Region 29 34 13 12 12 0 0 63 25 1082
2014 Trade Operations Division 19 32 24 11 14 0 0 51 25 43
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Canada Border Services Agency 29 35 13 12 11 1 0 64 23 10166
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Canada Border Services Agency 29 33 13 13 11 1 1 63 24 8857

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Canada Border Services Agency 36 29 14 10 10 0 0 66 20 9330
2014 Regions 31 30 15 11 12 1 0 61 23 5178
2014 Pacific Region 34 30 13 10 13 1 0 64 23 1084
2014 Trade Operations Division 32 30 14 9 12 2 0 64 22 43

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Canada Border Services Agency 15 27 19 15 18 7 0 45 36 9326
2014 Regions 13 24 18 15 23 6 0 39 41 5178
2014 Pacific Region 12 23 15 18 27 5 0 37 47 1085
2014 Trade Operations Division 7 18 21 21 21 9 2 29 47 43
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Canada Border Services Agency 16 26 19 14 17 7 0 45 34 10133

Question 40. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Canada Border Services Agency 11 22 18 20 26 2 0 34 47 9329
2014 Regions 9 20 17 21 31 2 0 30 53 5179
2014 Pacific Region 10 19 14 21 36 1 0 29 57 1084
2014 Trade Operations Division 5 25 14 24 30 2 0 31 55 43
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Canada Border Services Agency 13 26 19 17 23 2 0 40 41 10131
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Canada Border Services Agency 15 28 17 17 20 3 0 44 38 8777

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Canada Border Services Agency 7 19 18 24 28 4 0 27 54 9324
2014 Regions 6 17 17 24 33 3 0 23 59 5178
2014 Pacific Region 7 16 14 23 37 4 0 23 62 1084
2014 Trade Operations Division 2 16 19 26 30 7 0 20 60 43
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Canada Border Services Agency 8 23 20 22 21 5 0 33 46 10126
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Canada Border Services Agency 8 23 19 24 21 5 0 33 48 8767

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 26 19 15 16 7 0 46 34 181094
2014 Canada Border Services Agency 9 17 17 18 34 6 0 27 55 9328
2014 Regions 7 15 16 18 39 4 0 24 60 5180
2014 Pacific Region 8 14 13 16 44 4 0 23 63 1085
2014 Trade Operations Division 9 9 18 23 31 9 0 21 59 43
2011 Public Service 15 29 18 16 15 7 0 47 33 198990
2011 Canada Border Services Agency 10 21 17 19 27 7 0 33 49 10132
2008 Public Service 14 29 18 16 15 8 0 47 33 165352
2008 Canada Border Services Agency 9 21 17 19 26 8 0 32 49 8768

Question 43. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Canada Border Services Agency 8 23 17 23 27 2 0 32 51 9323
2014 Regions 7 22 18 22 30 2 0 29 53 5177
2014 Pacific Region 7 21 16 21 33 2 0 29 55 1083
2014 Trade Operations Division 9 14 19 30 24 5 0 25 56 43
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Canada Border Services Agency 9 28 17 22 21 3 0 39 44 10117
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Canada Border Services Agency 10 30 17 23 17 2 0 42 41 8755

Question 44. I have access to senior management in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 13 10 4 1 58 24 180926
2014 Canada Border Services Agency 15 29 17 16 19 3 1 46 37 9321
2014 Regions 14 29 17 17 20 3 1 45 38 5175
2014 Pacific Region 14 30 16 17 20 2 0 46 38 1083
2014 Trade Operations Division 10 40 21 15 12 2 0 51 27 42
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Canada Border Services Agency 14 30 17 19 19 0 0 45 38 9370
2014 Regions 11 28 17 21 23 0 0 39 44 5181
2014 Pacific Region 11 27 16 19 27 0 0 38 47 1083
2014 Trade Operations Division 7 20 14 33 24 0 2 28 58 43
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Canada Border Services Agency 15 33 17 18 17 0 0 48 35 10216

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 22 19 18 15 13 2 38 40 181465
2014 Canada Border Services Agency 7 17 18 21 27 9 1 27 54 9342
2014 Regions 5 14 16 22 34 7 1 21 61 5178
2014 Pacific Region 7 16 15 22 32 8 1 24 59 1084
2014 Trade Operations Division 2 14 24 14 18 26 2 23 44 43

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Canada Border Services Agency 28 34 14 12 10 0 0 63 22 9339
2014 Regions 24 34 15 13 12 0 0 59 26 5179
2014 Pacific Region 27 33 13 14 13 0 0 60 26 1085
2014 Trade Operations Division 23 37 9 19 12 0 0 60 31 43
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Canada Border Services Agency 26 34 14 14 12 1 0 60 26 10182
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Canada Border Services Agency 24 33 15 14 12 1 1 58 27 8862

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 34 12 5 4 4 1 79 9 181344
2014 Canada Border Services Agency 34 35 15 6 5 4 1 73 12 9336
2014 Regions 32 35 15 7 6 4 1 70 14 5181
2014 Pacific Region 29 37 15 7 7 4 1 70 15 1085
2014 Trade Operations Division 30 42 12 9 5 2 0 73 15 43
2011 Public Service 39 32 13 6 5 4 1 75 11 199531
2011 Canada Border Services Agency 32 31 16 8 9 4 1 66 17 10152
2008 Public Service 36 31 13 7 6 6 1 73 13 166386
2008 Canada Border Services Agency 30 30 16 8 8 7 1 65 17 8833

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 36 15 10 6 3 5 66 18 40406
2014 Canada Border Services Agency 23 35 16 14 8 2 2 61 23 1553
2014 Regions 23 35 15 17 9 1 1 59 26 723
2014 Pacific Region 27 35 11 16 9 1 1 62 26 167
2014 Trade Operations Division Insufficient data

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 39 13 14 7 2 1 66 21 181522
2014 Canada Border Services Agency 16 36 15 19 11 1 1 53 31 9345
2014 Regions 12 35 17 21 14 1 1 48 35 5178
2014 Pacific Region 13 36 15 21 13 1 1 50 35 1084
2014 Trade Operations Division 12 25 23 24 14 2 0 37 39 43
2011 Public Service 26 37 13 14 8 2 1 65 22 199928
2011 Canada Border Services Agency 17 34 15 19 13 1 1 52 33 10187
2008 Public Service 26 37 12 14 8 2 1 65 22 166238
2008 Canada Border Services Agency 18 34 14 19 13 2 1 53 32 8825

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 28 16 13 10 7 1 57 26 181494
2014 Canada Border Services Agency 16 26 17 16 17 6 1 45 36 9344
2014 Regions 12 25 18 18 21 6 1 39 42 5177
2014 Pacific Region 13 22 15 19 25 5 1 37 47 1084
2014 Trade Operations Division 11 16 19 21 14 19 0 34 43 43
2011 Public Service 26 27 15 13 11 6 1 58 26 199730
2011 Canada Border Services Agency 18 24 16 16 18 6 1 46 37 10174
2008 Public Service 27 28 14 13 11 7 1 59 25 166166
2008 Canada Border Services Agency 19 27 16 15 15 7 1 50 33 8823

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Canada Border Services Agency 12 32 13 23 19 0 0 45 42 9378
2014 Regions 9 31 13 26 22 0 0 40 47 5177
2014 Pacific Region 7 30 12 27 25 0 0 37 52 1085
2014 Trade Operations Division 6 35 14 28 17 0 0 41 45 43
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Canada Border Services Agency 15 38 14 18 13 0 1 54 32 10199
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Canada Border Services Agency 16 40 14 18 12 0 1 56 30 8986

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 39 11 7 4 0 0 78 11 181902
2014 Canada Border Services Agency 36 38 12 8 5 0 0 75 13 9378
2014 Regions 38 39 12 7 4 0 0 77 11 5180
2014 Pacific Region 36 41 11 7 5 0 1 77 12 1084
2014 Trade Operations Division 25 44 14 7 9 0 0 70 16 43
2011 Public Service 42 36 11 6 4 0 0 79 10 200728
2011 Canada Border Services Agency 38 37 12 7 5 0 0 76 12 10212
2008 Public Service 38 41 11 7 4 0 0 79 10 169105
2008 Canada Border Services Agency 35 42 12 7 4 0 0 77 11 9024

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 44 38 8 6 3 0 0 82 10 181804
2014 Canada Border Services Agency 39 40 9 7 5 0 0 79 12 9375
2014 Regions 40 40 9 6 5 0 0 81 11 5177
2014 Pacific Region 39 43 8 5 4 0 0 82 10 1085
2014 Trade Operations Division 32 42 9 7 9 0 0 74 16 43
2011 Public Service 45 39 7 5 3 0 0 84 8 200298
2011 Canada Border Services Agency 39 42 9 6 4 0 0 81 10 10202
2008 Public Service 43 42 7 5 3 0 0 85 8 168403
2008 Canada Border Services Agency 37 44 9 5 4 0 0 82 9 8987

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Canada Border Services Agency 10 22 18 22 26 2 0 32 49 9308
2014 Regions 6 19 17 23 31 3 0 27 56 5177
2014 Pacific Region 6 19 15 23 36 2 0 26 59 1085
2014 Trade Operations Division 7 16 21 14 35 5 2 25 52 43
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Canada Border Services Agency 11 26 18 20 22 2 0 38 44 10200
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Canada Border Services Agency 12 30 19 19 17 2 0 43 37 8962

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Canada Border Services Agency 11 22 15 19 29 2 2 34 51 9313
2014 Regions 9 20 15 20 32 2 2 30 54 5179
2014 Pacific Region 8 19 15 19 35 2 2 28 56 1084
2014 Trade Operations Division 2 20 19 19 31 2 7 25 54 43
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Canada Border Services Agency 12 27 16 19 24 1 1 40 44 10195
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Canada Border Services Agency 16 35 14 17 15 1 1 53 32 8957

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Canada Border Services Agency 14 34 15 18 19 0 0 49 37 9370
2014 Regions 10 30 16 20 23 0 0 41 44 5182
2014 Pacific Region 10 31 13 21 25 0 0 41 46 1084
2014 Trade Operations Division 11 25 16 14 33 0 0 36 47 43
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Canada Border Services Agency 20 34 14 16 15 0 0 55 31 10202

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Canada Border Services Agency 19 32 17 16 17 0 0 51 32 9362
2014 Regions 14 28 19 18 21 0 0 43 39 5180
2014 Pacific Region 14 30 17 17 22 0 0 44 39 1083
2014 Trade Operations Division 11 30 16 17 24 2 0 42 41 43

Question 18. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Canada Border Services Agency 19 34 18 15 13 0 0 53 28 9362
2014 Regions 15 32 19 17 16 0 0 48 33 5177
2014 Pacific Region 15 30 18 19 18 0 0 45 37 1084
2014 Trade Operations Division 18 23 16 12 31 0 0 41 43 43
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Canada Border Services Agency 27 39 16 11 7 1 0 66 18 10172

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Canada Border Services Agency 24 31 15 14 14 0 1 56 29 9369
2014 Regions 19 30 16 16 18 0 0 49 35 5180
2014 Pacific Region 19 31 15 16 18 0 0 51 35 1085
2014 Trade Operations Division 25 30 14 5 26 0 0 55 31 43
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Canada Border Services Agency 28 34 13 12 11 0 1 63 24 10220

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 24 11 11 13 2 10 61 27 181828
2014 Canada Border Services Agency 33 25 10 12 13 1 6 63 27 9372
2014 Regions 36 27 8 11 12 1 5 67 24 5179
2014 Pacific Region 30 27 9 13 16 1 5 60 31 1085
2014 Trade Operations Division 11 12 12 12 21 2 31 33 49 43
2011 Public Service 31 24 10 11 13 2 10 62 27 200707
2011 Canada Border Services Agency 38 26 8 11 11 1 7 68 23 10221
2008 Public Service 34 24 9 11 12 2 9 65 25 168919
2008 Canada Border Services Agency 44 26 7 10 8 1 5 74 19 9016

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Canada Border Services Agency 32 33 19 8 5 0 1 67 14 9370
2014 Regions 33 33 19 8 5 0 2 68 12 5181
2014 Pacific Region 25 30 25 11 7 0 2 56 18 1085
2014 Trade Operations Division 20 30 33 9 7 0 0 51 17 43
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Canada Border Services Agency 34 35 18 7 4 0 2 70 12 10201
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Canada Border Services Agency 30 37 20 7 4 0 1 68 11 9011

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Canada Border Services Agency 36 22 10 7 13 3 9 66 23 9341
2014 Regions 27 21 12 7 17 3 12 57 29 5179
2014 Pacific Region 30 20 10 8 19 2 10 57 31 1085
2014 Trade Operations Division 32 28 2 17 19 2 0 61 36 43
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Canada Border Services Agency 33 25 10 9 16 2 6 63 26 10214

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Public Service 26 40 34 180859
2014 Canada Border Services Agency 28 36 36 9307
2014 Regions 22 42 36 5177
2014 Pacific Region 26 38 36 1083
2014 Trade Operations Division 25 42 33 43
2011 Public Service 27 42 31 198979
2011 Canada Border Services Agency 29 38 33 10142

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Public Service 18 32 30 10 11 47681
2014 Canada Border Services Agency 13 38 32 9 8 2613
2014 Regions 18 34 27 11 9 1144
2014 Pacific Region 15 33 28 14 11 282
2014 Trade Operations Division 54 9 37 0 0 11
2011 Public Service 19 32 31 8 10 53795
2011 Canada Border Services Agency 16 42 28 7 6 2996
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Canada Border Services Agency 27 38 15 10 8 1 0 66 19 9367
2014 Regions 22 37 17 12 10 1 0 60 23 5179
2014 Pacific Region 23 35 18 11 12 1 0 59 23 1084
2014 Trade Operations Division 14 41 16 9 14 5 0 58 25 43
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Canada Border Services Agency 27 41 15 10 7 1 0 68 17 10222
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Canada Border Services Agency 35 39 13 7 5 1 0 74 12 9008

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Canada Border Services Agency 17 38 20 12 10 1 0 56 23 9331
2014 Regions 14 37 21 14 12 1 0 52 26 5181
2014 Pacific Region 14 35 19 15 16 1 0 50 31 1085
2014 Trade Operations Division 9 26 32 23 9 0 0 35 33 43
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Canada Border Services Agency 22 40 17 11 8 1 0 63 19 10155

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 36 21 8 5 9 0 62 15 181045
2014 Canada Border Services Agency 13 31 25 11 11 8 0 49 24 9314
2014 Regions 11 29 26 13 13 9 0 43 28 5172
2014 Pacific Region 11 28 22 15 16 8 0 42 34 1084
2014 Trade Operations Division 5 32 26 18 7 12 0 42 29 43
2011 Public Service 21 38 19 9 4 8 0 65 14 199244
2011 Canada Border Services Agency 15 35 22 11 8 8 0 55 21 10137

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Canada Border Services Agency 19 31 32 12 4 1 2 17 51 9346
2014 Regions 17 30 34 12 4 1 1 17 48 5172
2014 Pacific Region 19 29 34 12 4 1 1 16 49 1084
2014 Trade Operations Division 26 25 42 2 2 0 2 5 53 43
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Canada Border Services Agency 15 29 32 14 6 1 2 21 46 10179
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Canada Border Services Agency 12 28 35 16 6 1 2 23 41 8988

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Canada Border Services Agency 25 28 26 12 6 2 2 18 55 9342
2014 Regions 24 29 26 12 6 2 1 18 55 5173
2014 Pacific Region 23 28 28 12 6 1 2 19 53 1084
2014 Trade Operations Division 31 30 30 0 2 2 5 3 65 43
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Canada Border Services Agency 19 25 27 15 9 2 2 25 46 10184
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Canada Border Services Agency 18 25 29 16 9 2 2 26 44 8974

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Canada Border Services Agency 27 27 25 11 5 2 3 17 57 9334
2014 Regions 24 27 25 13 5 2 3 20 54 5166
2014 Pacific Region 26 26 26 14 4 2 2 19 54 1082
2014 Trade Operations Division 33 14 30 14 5 0 5 20 49 43
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Canada Border Services Agency 20 25 27 16 7 2 4 24 48 10167
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Canada Border Services Agency 18 24 29 17 7 2 3 25 44 8978

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Canada Border Services Agency 16 18 28 22 10 1 4 34 36 9319
2014 Regions 11 15 28 26 12 2 6 41 29 5164
2014 Pacific Region 13 16 30 27 9 1 3 38 30 1077
2014 Trade Operations Division 31 19 36 9 2 0 2 12 52 42
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Canada Border Services Agency 11 16 28 25 13 1 6 41 29 10163
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Canada Border Services Agency 9 15 29 28 13 1 5 44 25 8968

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Canada Border Services Agency 33 27 22 10 5 1 2 16 61 9338
2014 Regions 35 26 22 10 5 1 2 15 63 5169
2014 Pacific Region 42 25 20 9 4 1 1 13 67 1080
2014 Trade Operations Division 38 30 26 2 2 0 2 4 69 43
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Canada Border Services Agency 25 25 26 13 7 1 3 22 52 10183
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Canada Border Services Agency 19 25 27 17 9 1 3 27 45 8965

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Canada Border Services Agency 16 20 27 21 11 2 4 33 38 9336
2014 Regions 15 19 26 22 11 3 4 36 37 5171
2014 Pacific Region 19 20 28 20 8 2 2 30 41 1080
2014 Trade Operations Division 12 9 34 16 14 9 5 36 25 43
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Canada Border Services Agency 15 20 26 20 12 2 5 34 38 10154
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Canada Border Services Agency 22 25 24 15 9 2 3 25 50 8983

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Canada Border Services Agency 25 26 28 11 5 2 3 17 53 9337
2014 Regions 24 25 29 12 5 2 3 18 52 5171
2014 Pacific Region 30 26 25 11 4 2 2 16 58 1083
2014 Trade Operations Division 31 23 32 7 2 2 2 10 56 43

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 60 33 4 2 1 0 0 94 3 181603
2014 Canada Border Services Agency 56 36 4 2 1 0 0 92 4 9349
2014 Regions 52 39 5 3 1 0 0 91 4 5177
2014 Pacific Region 56 36 5 3 1 0 0 91 4 1083
2014 Trade Operations Division 40 46 12 0 2 0 0 86 2 43
2011 Public Service 61 33 4 2 1 0 0 94 3 200094
2011 Canada Border Services Agency 55 37 4 3 1 0 0 92 4 10183

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Canada Border Services Agency 33 29 11 13 12 1 0 63 25 9348
2014 Regions 28 30 12 15 14 1 0 58 29 5179
2014 Pacific Region 28 29 10 16 16 1 0 58 32 1084
2014 Trade Operations Division 20 37 7 19 14 2 0 59 34 43

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Canada Border Services Agency 29 42 12 10 6 0 0 72 16 9336
2014 Regions 22 44 14 12 7 0 0 66 20 5173
2014 Pacific Region 27 43 13 11 7 0 0 70 17 1083
2014 Trade Operations Division 24 42 16 12 7 0 0 65 19 43

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Canada Border Services Agency 31 33 18 6 6 5 1 68 12 9303
2014 Regions 28 33 20 7 7 4 1 65 14 5176
2014 Pacific Region 31 31 18 7 7 4 1 66 15 1083
2014 Trade Operations Division 21 35 19 9 7 5 5 61 18 43

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Canada Border Services Agency 27 36 17 9 7 3 0 65 17 9311
2014 Regions 24 35 19 11 9 2 0 60 20 5179
2014 Pacific Region 24 35 15 14 10 2 0 60 24 1085
2014 Trade Operations Division 18 30 18 21 9 0 2 50 31 43
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Canada Border Services Agency 22 36 18 10 10 3 0 61 20 10118

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Canada Border Services Agency 28 36 14 11 10 0 0 64 21 9308
2014 Regions 24 35 15 13 13 0 0 59 26 5180
2014 Pacific Region 22 35 14 15 14 0 0 57 29 1084
2014 Trade Operations Division 14 45 19 15 7 0 0 59 22 42
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Canada Border Services Agency 27 38 15 10 9 0 0 66 19 10095
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Canada Border Services Agency 26 38 14 11 10 0 0 64 22 8756

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Canada Border Services Agency 22 30 17 13 12 3 2 56 26 9352
2014 Regions 18 30 18 15 15 3 2 50 31 5180
2014 Pacific Region 20 29 16 15 14 4 2 52 31 1085
2014 Trade Operations Division 13 21 14 21 17 12 2 40 44 43

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 41 11 4 2 3 1 82 6 180996
2014 Canada Border Services Agency 32 44 12 6 3 2 0 79 9 9314
2014 Regions 30 46 12 7 4 2 0 77 10 5177
2014 Pacific Region 32 46 10 6 4 1 0 79 11 1085
2014 Trade Operations Division 16 44 14 17 7 2 0 61 24 43
2011 Public Service 35 40 13 5 2 3 1 78 8 199266
2011 Canada Border Services Agency 28 42 15 8 4 2 0 72 12 10139

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Canada Border Services Agency 29 38 13 10 7 3 1 69 18 9319
2014 Regions 27 38 13 11 8 2 0 67 19 5176
2014 Pacific Region 28 38 12 11 7 2 1 68 19 1084
2014 Trade Operations Division 21 26 19 21 9 2 2 49 31 43
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Canada Border Services Agency 29 36 13 10 8 3 1 68 18 10132
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Canada Border Services Agency 27 37 14 10 8 3 1 67 19 8790

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 34 20 10 6 5 1 62 18 180998
2014 Canada Border Services Agency 16 30 23 14 11 5 1 49 26 9323
2014 Regions 16 31 23 14 11 4 1 49 26 5180
2014 Pacific Region 16 31 21 15 12 4 1 49 29 1084
2014 Trade Operations Division 9 23 26 21 12 9 0 36 36 43
2011 Public Service 19 35 21 12 7 5 1 57 20 199149
2011 Canada Border Services Agency 14 32 23 15 11 5 1 48 28 10132

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Canada Border Services Agency 12 22 16 18 23 7 2 38 45 9319
2014 Regions 12 25 15 19 25 4 1 38 46 5180
2014 Pacific Region 10 19 13 20 33 5 1 31 56 1084
2014 Trade Operations Division 7 19 14 23 33 2 2 27 59 43
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Canada Border Services Agency 12 22 16 18 21 8 2 38 44 10141

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Canada Border Services Agency 18 45 8 19 10 0 0 64 29 9380
2014 Regions 14 43 9 21 13 0 0 57 34 5179
2014 Pacific Region 11 43 9 22 14 0 0 55 36 1084
2014 Trade Operations Division 21 37 9 23 9 0 0 58 33 43
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Canada Border Services Agency 18 46 6 19 10 0 0 65 29 10231
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Canada Border Services Agency 21 47 7 17 8 0 0 68 25 9023

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Canada Border Services Agency 27 34 9 16 14 0 0 61 30 9375
2014 Regions 21 32 10 19 18 0 0 54 37 5178
2014 Pacific Region 17 32 10 21 19 0 0 50 40 1085
2014 Trade Operations Division 19 24 9 25 24 0 0 42 48 43
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Canada Border Services Agency 27 35 10 15 13 0 0 62 28 10160

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Canada Border Services Agency 28 38 12 13 8 0 0 67 21 9366
2014 Regions 23 38 12 16 11 0 0 61 27 5176
2014 Pacific Region 19 40 9 17 14 0 0 60 31 1083
2014 Trade Operations Division 20 33 9 26 12 0 0 53 38 43

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Canada Border Services Agency 62 25 6 3 2 1 1 88 6 9377
2014 Regions 62 25 6 3 2 1 1 89 5 5176
2014 Pacific Region 67 20 6 2 1 2 2 91 3 1083
2014 Trade Operations Division 70 21 5 2 0 2 0 93 2 43
2011 Public Service 71 20 4 3 1 1 1 92 4 200894
2011 Canada Border Services Agency 65 23 5 3 2 1 1 89 5 10230
2008 Public Service 71 20 3 3 1 0 1 92 4 169051
2008 Canada Border Services Agency 66 23 4 3 2 1 1 90 5 9015

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Canada Border Services Agency 61 21 7 6 4 0 1 83 10 9377
2014 Regions 65 20 6 4 2 0 2 87 7 5177
2014 Pacific Region 74 15 5 1 1 1 2 92 3 1085
2014 Trade Operations Division 74 19 2 2 0 2 0 95 2 43
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Canada Border Services Agency 65 19 5 6 3 0 1 86 9 10225
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Canada Border Services Agency 67 18 5 5 3 0 1 86 9 9016

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Canada Border Services Agency 66 15 6 3 3 0 5 86 7 9349
2014 Regions 68 14 6 2 2 1 7 89 5 5177
2014 Pacific Region 74 9 6 0 2 1 8 91 3 1083
2014 Trade Operations Division 74 7 7 0 5 0 7 87 5 43
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Canada Border Services Agency 65 15 7 4 3 1 5 85 8 10172
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Canada Border Services Agency 62 12 6 4 4 1 11 84 9 8909

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Canada Border Services Agency 73 13 5 2 2 0 4 90 5 9335
2014 Regions 73 12 5 1 2 1 6 91 4 5176
2014 Pacific Region 76 8 5 0 2 1 8 92 2 1083
2014 Trade Operations Division 67 9 9 0 5 2 7 84 5 43
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Canada Border Services Agency 72 12 6 2 3 1 4 89 5 10164
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Canada Border Services Agency 73 9 4 2 3 1 7 90 6 8843

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 20 8 4 2 2 5 85 7 180951
2014 Canada Border Services Agency 53 19 10 4 3 3 8 81 8 9310
2014 Regions 55 16 9 2 3 3 11 83 6 5174
2014 Pacific Region 61 10 9 1 2 5 13 87 3 1082
2014 Trade Operations Division 59 12 15 0 2 5 7 81 3 42

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 65 20 6 2 2 3 3 90 4 180921
2014 Canada Border Services Agency 60 20 8 3 2 3 4 86 5 9309
2014 Regions 62 18 8 3 2 3 5 87 5 5175
2014 Pacific Region 68 11 7 1 1 4 7 89 3 1083
2014 Trade Operations Division 64 12 10 2 0 5 7 86 3 42
2011 Public Service 67 19 6 2 1 2 3 90 4 200185
2011 Canada Border Services Agency 61 19 9 3 2 3 3 86 5 10176
2008 Public Service 67 18 6 2 1 2 3 89 4 168297
2008 Canada Border Services Agency 63 18 7 3 2 3 3 87 5 8983

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 19 81 180560
2014 Canada Border Services Agency 23 77 9288
2014 Regions 26 74 5165
2014 Pacific Region 25 75 1080
2014 Trade Operations Division 23 77 43

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 50 32448
2014 Canada Border Services Agency 52 2122
2014 Regions 56 1309
2014 Pacific Region 53 271
2014 Trade Operations Division 60 10

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 63 32448
2014 Canada Border Services Agency 66 2122
2014 Regions 64 1309
2014 Pacific Region 64 271
2014 Trade Operations Division 60 10

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32448
2014 Canada Border Services Agency 7 2122
2014 Regions 7 1309
2014 Pacific Region 6 271
2014 Trade Operations Division 0 10

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Canada Border Services Agency 6 2122
2014 Regions 8 1309
2014 Pacific Region 8 271
2014 Trade Operations Division 0 10

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 5 32448
2014 Canada Border Services Agency 3 2122
2014 Regions 3 1309
2014 Pacific Region 2 271
2014 Trade Operations Division Insufficient data

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32448
2014 Canada Border Services Agency 18 2122
2014 Regions 25 1309
2014 Pacific Region 23 271
2014 Trade Operations Division 0 10

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Canada Border Services Agency 4 2122
2014 Regions 4 1309
2014 Pacific Region 3 271
2014 Trade Operations Division 0 10

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Border Services Agency 39 2121
2014 Regions 39 1308
2014 Pacific Region 40 271
2014 Trade Operations Division Insufficient data

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Border Services Agency 36 2121
2014 Regions 33 1308
2014 Pacific Region 31 271
2014 Trade Operations Division Insufficient data

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 43 32479
2014 Canada Border Services Agency 45 2121
2014 Regions 45 1308
2014 Pacific Region 47 271
2014 Trade Operations Division Insufficient data

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Border Services Agency 42 2121
2014 Regions 42 1308
2014 Pacific Region 42 271
2014 Trade Operations Division Insufficient data

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Canada Border Services Agency 30 2121
2014 Regions 28 1308
2014 Pacific Region 31 271
2014 Trade Operations Division 60 10

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 57 32479
2014 Canada Border Services Agency 60 2121
2014 Regions 61 1308
2014 Pacific Region 59 271
2014 Trade Operations Division Insufficient data

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 36 32479
2014 Canada Border Services Agency 38 2121
2014 Regions 39 1308
2014 Pacific Region 40 271
2014 Trade Operations Division Insufficient data

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 2 32479
2014 Canada Border Services Agency 2 2121
2014 Regions 2 1308
2014 Pacific Region 3 271
2014 Trade Operations Division 0 10

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32479
2014 Canada Border Services Agency 11 2121
2014 Regions 12 1308
2014 Pacific Region 13 271
2014 Trade Operations Division 0 10

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 13 32479
2014 Canada Border Services Agency 13 2121
2014 Regions 14 1308
2014 Pacific Region 13 271
2014 Trade Operations Division Insufficient data

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 46 32479
2014 Canada Border Services Agency 53 2121
2014 Regions 56 1308
2014 Pacific Region 57 271
2014 Trade Operations Division 50 10

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Canada Border Services Agency 32 2121
2014 Regions 33 1308
2014 Pacific Region 32 271
2014 Trade Operations Division Insufficient data

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 14 32479
2014 Canada Border Services Agency 16 2121
2014 Regions 18 1308
2014 Pacific Region 15 271
2014 Trade Operations Division Insufficient data

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 51 32463
2014 Canada Border Services Agency 46 2119
2014 Regions 44 1307
2014 Pacific Region 45 271
2014 Trade Operations Division 70 10

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 30 32463
2014 Canada Border Services Agency 30 2119
2014 Regions 31 1307
2014 Pacific Region 32 271
2014 Trade Operations Division Insufficient data

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 10 32463
2014 Canada Border Services Agency 7 2119
2014 Regions 7 1307
2014 Pacific Region 4 271
2014 Trade Operations Division 0 10

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 21 32463
2014 Canada Border Services Agency 23 2119
2014 Regions 26 1307
2014 Pacific Region 29 271
2014 Trade Operations Division Insufficient data

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 12 32463
2014 Canada Border Services Agency 10 2119
2014 Regions 10 1307
2014 Pacific Region 9 271
2014 Trade Operations Division 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32463
2014 Canada Border Services Agency 12 2119
2014 Regions 13 1307
2014 Pacific Region 14 271
2014 Trade Operations Division Insufficient data

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 16 32463
2014 Canada Border Services Agency 17 2119
2014 Regions 18 1307
2014 Pacific Region 16 271
2014 Trade Operations Division Insufficient data

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 11 32463
2014 Canada Border Services Agency 12 2119
2014 Regions 12 1307
2014 Pacific Region 9 271
2014 Trade Operations Division Insufficient data

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 25 32463
2014 Canada Border Services Agency 27 2119
2014 Regions 29 1307
2014 Pacific Region 28 271
2014 Trade Operations Division Insufficient data

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Canada Border Services Agency 11 1875
2014 Regions 11 1132
2014 Pacific Region 9 232
2014 Trade Operations Division Insufficient data

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 16 30161
2014 Canada Border Services Agency 14 1875
2014 Regions 14 1132
2014 Pacific Region 10 232
2014 Trade Operations Division Insufficient data

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Border Services Agency 12 1875
2014 Regions 13 1132
2014 Pacific Region 11 232
2014 Trade Operations Division Insufficient data

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Canada Border Services Agency 8 1875
2014 Regions 8 1132
2014 Pacific Region 7 232
2014 Trade Operations Division Insufficient data

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Canada Border Services Agency 7 1875
2014 Regions 7 1132
2014 Pacific Region 9 232
2014 Trade Operations Division Insufficient data

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Canada Border Services Agency 10 1875
2014 Regions 9 1132
2014 Pacific Region 9 232
2014 Trade Operations Division Insufficient data

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Border Services Agency 10 1875
2014 Regions 5 1132
2014 Pacific Region 5 232
2014 Trade Operations Division Insufficient data

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Canada Border Services Agency 8 1875
2014 Regions 9 1132
2014 Pacific Region 10 232
2014 Trade Operations Division Insufficient data

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Border Services Agency 10 1875
2014 Regions 11 1132
2014 Pacific Region 9 232
2014 Trade Operations Division Insufficient data

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 25 30161
2014 Canada Border Services Agency 29 1875
2014 Regions 30 1132
2014 Pacific Region 34 232
2014 Trade Operations Division Insufficient data

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 9 30161
2014 Canada Border Services Agency 9 1875
2014 Regions 9 1132
2014 Pacific Region 12 232
2014 Trade Operations Division Insufficient data

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 45 30161
2014 Canada Border Services Agency 49 1875
2014 Regions 49 1132
2014 Pacific Region 56 232
2014 Trade Operations Division Insufficient data

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 2 30161
2014 Canada Border Services Agency 1 1875
2014 Regions 1 1132
2014 Pacific Region Insufficient data
2014 Trade Operations Division Insufficient data

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 54 30161
2014 Canada Border Services Agency 59 1875
2014 Regions 62 1132
2014 Pacific Region 65 232
2014 Trade Operations Division Insufficient data

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Canada Border Services Agency 14 1875
2014 Regions 15 1132
2014 Pacific Region 11 232
2014 Trade Operations Division Insufficient data

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Canada Border Services Agency 11 16 23 10 13 22 6 37 32 9299
2014 Regions 10 17 23 12 16 17 5 35 35 5178
2014 Pacific Region 10 16 22 12 19 18 4 33 39 1085
2014 Trade Operations Division 7 14 28 7 12 23 9 31 28 43

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Canada Border Services Agency 16 26 23 11 11 12 1 48 25 9299
2014 Regions 15 27 23 12 13 9 1 46 29 5177
2014 Pacific Region 14 26 20 14 15 9 1 45 33 1085
2014 Trade Operations Division 11 30 26 14 12 5 2 44 28 43
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Canada Border Services Agency 22 36 19 10 7 5 0 61 18 10118

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 8 92 180400
2014 Canada Border Services Agency 12 88 9281
2014 Regions 14 86 5174
2014 Pacific Region 14 86 1084
2014 Trade Operations Division 18 82 43

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 36 13828
2014 Canada Border Services Agency 33 1114
2014 Regions 32 707
2014 Pacific Region 34 152
2014 Trade Operations Division Insufficient data

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 80 13828
2014 Canada Border Services Agency 84 1114
2014 Regions 85 707
2014 Pacific Region 91 152
2014 Trade Operations Division Insufficient data

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Canada Border Services Agency 3 1114
2014 Regions 2 707
2014 Pacific Region 0 152
2014 Trade Operations Division Insufficient data

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Canada Border Services Agency 3 1114
2014 Regions 4 707
2014 Pacific Region 4 152
2014 Trade Operations Division Insufficient data

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13828
2014 Canada Border Services Agency 5 1114
2014 Regions 5 707
2014 Pacific Region Insufficient data
2014 Trade Operations Division Insufficient data

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Canada Border Services Agency 13 1114
2014 Regions 18 707
2014 Pacific Region 15 152
2014 Trade Operations Division Insufficient data

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Canada Border Services Agency 9 1114
2014 Regions 9 707
2014 Pacific Region 5 152
2014 Trade Operations Division Insufficient data

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 20 13822
2014 Canada Border Services Agency 15 1114
2014 Regions 16 707
2014 Pacific Region 20 152
2014 Trade Operations Division Insufficient data

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 17 13822
2014 Canada Border Services Agency 15 1114
2014 Regions 14 707
2014 Pacific Region 13 152
2014 Trade Operations Division Insufficient data

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 12 13822
2014 Canada Border Services Agency 9 1114
2014 Regions 9 707
2014 Pacific Region 8 152
2014 Trade Operations Division Insufficient data

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 5 13822
2014 Canada Border Services Agency 5 1114
2014 Regions 5 707
2014 Pacific Region 7 152
2014 Trade Operations Division Insufficient data

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 23 13822
2014 Canada Border Services Agency 23 1114
2014 Regions 22 707
2014 Pacific Region 21 152
2014 Trade Operations Division Insufficient data

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 24 13822
2014 Canada Border Services Agency 26 1114
2014 Regions 27 707
2014 Pacific Region 27 152
2014 Trade Operations Division Insufficient data

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13822
2014 Canada Border Services Agency 4 1114
2014 Regions 4 707
2014 Pacific Region 4 152
2014 Trade Operations Division Insufficient data

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13822
2014 Canada Border Services Agency 11 1114
2014 Regions 12 707
2014 Pacific Region 13 152
2014 Trade Operations Division Insufficient data

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Canada Border Services Agency 25 1114
2014 Regions 27 707
2014 Pacific Region 32 152
2014 Trade Operations Division Insufficient data

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Canada Border Services Agency 20 1114
2014 Regions 21 707
2014 Pacific Region 26 152
2014 Trade Operations Division Insufficient data

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 1 13822
2014 Canada Border Services Agency 1 1114
2014 Regions 1 707
2014 Pacific Region Insufficient data
2014 Trade Operations Division Insufficient data

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 30 13822
2014 Canada Border Services Agency 27 1114
2014 Regions 26 707
2014 Pacific Region 22 152
2014 Trade Operations Division Insufficient data

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 29 13830
2014 Canada Border Services Agency 33 1114
2014 Regions 34 707
2014 Pacific Region 30 152
2014 Trade Operations Division Insufficient data

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13830
2014 Canada Border Services Agency 15 1114
2014 Regions 15 707
2014 Pacific Region 12 152
2014 Trade Operations Division Insufficient data

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Canada Border Services Agency 6 1114
2014 Regions 6 707
2014 Pacific Region 4 152
2014 Trade Operations Division Insufficient data

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 19 13830
2014 Canada Border Services Agency 24 1114
2014 Regions 27 707
2014 Pacific Region 33 152
2014 Trade Operations Division Insufficient data

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Canada Border Services Agency 6 1114
2014 Regions 5 707
2014 Pacific Region Insufficient data
2014 Trade Operations Division Insufficient data

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13830
2014 Canada Border Services Agency 12 1114
2014 Regions 14 707
2014 Pacific Region 14 152
2014 Trade Operations Division Insufficient data

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Canada Border Services Agency 10 1114
2014 Regions 11 707
2014 Pacific Region 13 152
2014 Trade Operations Division Insufficient data

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Canada Border Services Agency 12 1114
2014 Regions 12 707
2014 Pacific Region 7 152
2014 Trade Operations Division Insufficient data

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 48 13830
2014 Canada Border Services Agency 44 1114
2014 Regions 44 707
2014 Pacific Region 43 152
2014 Trade Operations Division Insufficient data

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 6 12831
2014 Canada Border Services Agency 6 983
2014 Regions 6 610
2014 Pacific Region 5 131
2014 Trade Operations Division Insufficient data

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 11 12831
2014 Canada Border Services Agency 8 983
2014 Regions 7 610
2014 Pacific Region 6 131
2014 Trade Operations Division Insufficient data

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 4 12831
2014 Canada Border Services Agency 4 983
2014 Regions 4 610
2014 Pacific Region Insufficient data
2014 Trade Operations Division Insufficient data

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Canada Border Services Agency 3 983
2014 Regions 2 610
2014 Pacific Region Insufficient data
2014 Trade Operations Division Insufficient data

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Canada Border Services Agency 1 983
2014 Regions 1 610
2014 Pacific Region Insufficient data
2014 Trade Operations Division Insufficient data

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 5 12831
2014 Canada Border Services Agency 5 983
2014 Regions 4 610
2014 Pacific Region Insufficient data
2014 Trade Operations Division Insufficient data

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 7 12831
2014 Canada Border Services Agency 5 983
2014 Regions 3 610
2014 Pacific Region 5 131
2014 Trade Operations Division Insufficient data

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Canada Border Services Agency 9 983
2014 Regions 9 610
2014 Pacific Region 9 131
2014 Trade Operations Division Insufficient data

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 10 12831
2014 Canada Border Services Agency 9 983
2014 Regions 9 610
2014 Pacific Region 12 131
2014 Trade Operations Division Insufficient data

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 23 12831
2014 Canada Border Services Agency 28 983
2014 Regions 28 610
2014 Pacific Region 39 131
2014 Trade Operations Division Insufficient data

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Canada Border Services Agency 9 983
2014 Regions 9 610
2014 Pacific Region 12 131
2014 Trade Operations Division Insufficient data

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 44 12831
2014 Canada Border Services Agency 48 983
2014 Regions 50 610
2014 Pacific Region 64 131
2014 Trade Operations Division Insufficient data

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 2 12831
2014 Canada Border Services Agency 1 983
2014 Regions 1 610
2014 Pacific Region 0 131
2014 Trade Operations Division Insufficient data

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 65 12831
2014 Canada Border Services Agency 69 983
2014 Regions 70 610
2014 Pacific Region 74 131
2014 Trade Operations Division Insufficient data

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 13 12831
2014 Canada Border Services Agency 15 983
2014 Regions 16 610
2014 Pacific Region 9 131
2014 Trade Operations Division Insufficient data

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Canada Border Services Agency 12 16 25 6 7 27 6 42 20 9292
2014 Regions 12 18 26 7 10 23 5 41 23 5177
2014 Pacific Region 13 16 26 7 11 23 4 39 25 1085
2014 Trade Operations Division 11 9 33 7 9 23 7 29 24 43

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Canada Border Services Agency 19 26 23 7 7 16 2 54 17 9285
2014 Regions 18 27 24 8 9 12 1 52 20 5174
2014 Pacific Region 19 26 22 10 11 12 1 51 24 1081
2014 Trade Operations Division 15 16 31 12 12 9 5 37 27 43
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Canada Border Services Agency 27 37 17 7 5 7 0 69 12 10087

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 15 85 180286
2014 Canada Border Services Agency 19 81 9272
2014 Regions 22 78 5168
2014 Pacific Region 22 78 1078
2014 Trade Operations Division 14 86 43

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 78 22 27355
2014 Canada Border Services Agency 76 24 1701
2014 Regions 78 22 1097
2014 Pacific Region 80 20 229
2014 Trade Operations Division Insufficient data

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Canada Border Services Agency 40 34 7 11 7 0 0 75 18 1294
2014 Regions 37 33 8 13 8 0 0 71 21 851
2014 Pacific Region 36 33 7 15 9 0 0 68 25 184
2014 Trade Operations Division Insufficient data

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 50 10 5 2 2 5 81 8 180775
2014 Canada Border Services Agency 27 52 10 5 2 1 3 82 8 9300
2014 Regions 28 52 10 6 2 1 2 82 8 5179
2014 Pacific Region 29 51 9 6 2 1 2 83 8 1085
2014 Trade Operations Division 16 56 23 5 0 0 0 72 5 43
2011 Public Service 25 51 10 6 2 1 4 81 8 198482
2011 Canada Border Services Agency 26 51 10 7 2 1 3 81 9 10104
2008 Public Service 25 49 10 7 3 2 5 79 10 165000
2008 Canada Border Services Agency 25 47 11 8 3 2 4 77 12 8742

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 10 24 23 10 7 19 8 46 22 180722
2014 Canada Border Services Agency 8 24 24 14 12 13 7 39 32 9297
2014 Regions 8 26 23 16 15 8 5 39 35 5178
2014 Pacific Region 7 28 19 17 17 8 4 39 39 1084
2014 Trade Operations Division 7 30 26 14 19 5 0 38 35 43
2011 Public Service 10 26 23 10 6 18 6 48 22 198413
2011 Canada Border Services Agency 8 26 22 15 11 14 4 41 31 10093

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 12 4 2 8 5 79 7 180760
2014 Canada Border Services Agency 29 36 14 7 4 6 3 72 12 9296
2014 Regions 26 38 14 9 6 5 3 69 16 5176
2014 Pacific Region 28 37 13 8 7 5 2 70 16 1085
2014 Trade Operations Division 18 40 26 5 5 7 0 62 10 43
2011 Public Service 36 34 12 4 2 8 4 79 8 198530
2011 Canada Border Services Agency 30 35 13 7 5 6 3 73 13 10112
2008 Public Service 33 36 12 4 2 8 5 79 7 164878
2008 Canada Border Services Agency 27 38 13 7 4 7 4 73 12 8736

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 32 15 6 4 11 5 70 12 180628
2014 Canada Border Services Agency 18 30 17 11 10 9 3 56 24 9295
2014 Regions 15 30 17 14 14 7 3 49 31 5176
2014 Pacific Region 15 28 17 13 18 6 2 47 35 1084
2014 Trade Operations Division 15 23 26 14 17 5 0 41 32 43
2011 Public Service 27 33 15 6 4 10 4 71 12 198183
2011 Canada Border Services Agency 20 32 16 10 9 9 3 60 22 10089
2008 Public Service 29 34 13 8 5 7 5 71 14 165597
2008 Canada Border Services Agency 22 33 15 11 9 5 4 61 22 8774