2014 Public Service Employee Survey Results by Theme for Office of the Auditor General of Canada by Question 99. In which province or territory do you work?

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 35 47 11 4 2 0 0 83 6 422
2014 Ontario (excluding National Capital Region) 25 51 0 17 8 0 0 75 25 12
2014 Quebec (excluding National Capital Region) 38 43 19 0 0 0 0 81 0 16
2014 British Columbia 13 52 30 0 4 0 0 65 4 17
2014 Alberta 31 46 23 0 0 0 0 77 0 11

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 72 24 3 0 1 0 0 96 1 422
2014 Ontario (excluding National Capital Region) 84 8 8 0 0 0 0 92 0 12
2014 Quebec (excluding National Capital Region) 38 62 0 0 0 0 0 100 0 16
2014 British Columbia 70 17 13 0 0 0 0 87 0 17
2014 Alberta 61 39 0 0 0 0 0 100 0 11

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 65 27 5 2 1 0 0 92 2 422
2014 Ontario (excluding National Capital Region) 76 8 8 0 8 0 0 84 8 12
2014 Quebec (excluding National Capital Region) 50 43 6 0 0 0 0 94 0 16
2014 British Columbia 61 9 22 4 0 4 0 73 5 17
2014 Alberta 70 30 0 0 0 0 0 100 0 11

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 48 39 7 3 2 0 0 87 6 422
2014 Ontario (excluding National Capital Region) 34 41 8 8 9 0 0 75 17 12
2014 Quebec (excluding National Capital Region) 44 31 25 0 0 0 0 75 0 16
2014 British Columbia 40 30 9 17 4 0 0 70 22 17
2014 Alberta 39 30 30 0 0 0 0 70 0 11

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 46 40 6 5 2 1 0 87 7 422
2014 Ontario (excluding National Capital Region) 59 17 16 9 0 0 0 75 9 12
2014 Quebec (excluding National Capital Region) 38 56 6 0 0 0 0 94 0 16
2014 British Columbia 40 26 26 4 4 0 0 65 9 17
2014 Alberta 55 38 8 0 0 0 0 92 0 11

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 44 40 8 5 3 0 0 84 8 422
2014 Ontario (excluding National Capital Region) 59 8 17 0 17 0 0 67 17 12
2014 Quebec (excluding National Capital Region) 32 62 6 0 0 0 0 94 0 16
2014 British Columbia 40 26 9 22 4 0 0 65 26 17
2014 Alberta 39 61 0 0 0 0 0 100 0 11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 39 30 15 8 5 3 0 71 13 422
2014 Ontario (excluding National Capital Region) 59 0 17 16 9 0 0 59 25 12
2014 Quebec (excluding National Capital Region) 26 37 6 19 6 6 0 67 26 16
2014 British Columbia 9 9 48 13 4 17 0 21 21 17
2014 Alberta 47 15 30 8 0 0 0 62 8 11
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 52 32 9 4 3 0 0 85 7 422
2014 Ontario (excluding National Capital Region) 41 42 17 0 0 0 0 83 0 12
2014 Quebec (excluding National Capital Region) 44 56 0 0 0 0 0 100 0 16
2014 British Columbia 17 48 9 22 4 0 0 65 26 17
2014 Alberta 31 54 15 0 0 0 0 85 0 11

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 46 37 7 6 4 0 0 84 10 421
2014 Ontario (excluding National Capital Region) 50 33 17 0 0 0 0 83 0 12
2014 Quebec (excluding National Capital Region) 44 50 6 0 0 0 0 94 0 16
2014 British Columbia 26 39 9 26 0 0 0 65 26 17
2014 Alberta 31 61 8 0 0 0 0 92 0 11

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 49 32 9 7 2 0 1 81 10 422
2014 Ontario (excluding National Capital Region) 34 58 8 0 0 0 0 92 0 12
2014 Quebec (excluding National Capital Region) 44 56 0 0 0 0 0 100 0 16
2014 British Columbia 17 44 17 17 4 0 0 61 22 17
2014 Alberta 54 31 15 0 0 0 0 85 0 11

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 36 43 9 8 2 1 0 80 10 422
2014 Ontario (excluding National Capital Region) 32 41 18 9 0 0 0 74 9 12
2014 Quebec (excluding National Capital Region) 32 68 0 0 0 0 0 100 0 16
2014 British Columbia 30 35 13 17 4 0 0 65 22 17
2014 Alberta 46 46 8 0 0 0 0 92 0 11

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 29 42 13 12 5 0 0 71 16 421
2014 Ontario (excluding National Capital Region) 24 42 18 0 17 0 0 66 17 12
2014 Quebec (excluding National Capital Region) 44 50 6 0 0 0 0 94 0 16
2014 British Columbia 30 35 17 13 4 0 0 65 17 17
2014 Alberta 39 31 30 0 0 0 0 70 0 11

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 17 35 20 19 7 2 0 53 27 422
2014 Ontario (excluding National Capital Region) 25 42 25 0 8 0 0 67 8 12
2014 Quebec (excluding National Capital Region) 19 56 19 0 0 6 0 80 0 16
2014 British Columbia 18 46 9 23 5 0 0 64 27 16
2014 Alberta 8 84 8 0 0 0 0 92 0 11

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 23 38 18 14 5 2 0 62 20 422
2014 Ontario (excluding National Capital Region) 32 33 18 8 9 0 0 66 17 12
2014 Quebec (excluding National Capital Region) 19 62 6 6 0 6 0 87 7 16
2014 British Columbia 30 39 0 26 4 0 0 70 30 17
2014 Alberta 0 61 30 0 0 8 0 67 0 11

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 16 43 16 16 6 1 0 61 23 422
2014 Ontario (excluding National Capital Region) 41 25 34 0 0 0 0 66 0 12
2014 Quebec (excluding National Capital Region) 26 56 12 6 0 0 0 81 6 16
2014 British Columbia 23 32 23 19 5 0 0 54 23 16
2014 Alberta 23 31 39 8 0 0 0 54 8 11

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 43 37 9 7 3 0 1 81 10 422
2014 Ontario (excluding National Capital Region) 32 32 35 0 0 0 0 65 0 12
2014 Quebec (excluding National Capital Region) 19 62 0 19 0 0 0 81 19 16
2014 British Columbia 48 22 22 4 4 0 0 70 9 17
2014 Alberta 54 38 0 0 0 0 8 100 0 11
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 27 37 17 13 5 1 0 64 18 422
2014 Ontario (excluding National Capital Region) 17 51 8 25 0 0 0 68 25 12
2014 Quebec (excluding National Capital Region) 25 44 12 19 0 0 0 69 19 16
2014 British Columbia 26 22 17 30 4 0 0 48 35 17
2014 Alberta 15 47 38 0 0 0 0 62 0 11

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 12 32 19 14 10 10 3 50 28 422
2014 Ontario (excluding National Capital Region) 8 43 25 8 9 8 0 55 18 12
2014 Quebec (excluding National Capital Region) 13 37 31 6 6 6 0 54 13 16
2014 British Columbia 0 22 22 31 4 22 0 28 45 17
2014 Alberta 0 39 30 16 8 0 8 42 25 11

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 41 37 11 8 3 0 0 79 11 422
2014 Ontario (excluding National Capital Region) 34 33 25 8 0 0 0 68 8 12
2014 Quebec (excluding National Capital Region) 32 62 6 0 0 0 0 94 0 16
2014 British Columbia 35 31 22 9 4 0 0 65 13 17
2014 Alberta 31 54 8 8 0 0 0 85 8 11

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 54 34 8 2 1 2 0 89 3 422
2014 Ontario (excluding National Capital Region) 34 58 8 0 0 0 0 92 0 12
2014 Quebec (excluding National Capital Region) 38 62 0 0 0 0 0 100 0 16
2014 British Columbia 35 35 17 13 0 0 0 70 13 17
2014 Alberta 54 30 8 0 8 0 0 84 8 11

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 27 42 12 9 4 1 5 73 14 192
2014 Quebec (excluding National Capital Region) 27 64 9 0 0 0 0 91 0 11
2014 British Columbia 10 90 0 0 0 0 0 100 0 10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 45 42 6 5 1 1 0 88 7 422
2014 Ontario (excluding National Capital Region) 24 59 0 18 0 0 0 82 18 12
2014 Quebec (excluding National Capital Region) 57 37 0 0 0 0 6 100 0 16
2014 British Columbia 17 70 13 0 0 0 0 87 0 17
2014 Alberta 38 39 16 8 0 0 0 77 8 11

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 36 32 12 5 2 10 3 78 8 422
2014 Ontario (excluding National Capital Region) 25 50 17 9 0 0 0 75 9 12
2014 Quebec (excluding National Capital Region) 32 50 6 0 0 6 6 93 0 16
2014 British Columbia 26 35 22 9 4 4 0 64 14 17
2014 Alberta 39 30 16 8 0 0 8 75 8 11

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 35 39 11 11 4 0 0 74 15 422
2014 Ontario (excluding National Capital Region) 8 59 0 25 9 0 0 67 33 12
2014 Quebec (excluding National Capital Region) 25 75 0 0 0 0 0 100 0 16
2014 British Columbia 22 57 4 13 4 0 0 78 17 17
2014 Alberta 46 39 8 8 0 0 0 85 8 11

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 45 45 5 4 1 0 0 90 5 422
2014 Ontario (excluding National Capital Region) 9 50 17 9 16 0 0 59 25 12
2014 Quebec (excluding National Capital Region) 38 43 12 6 0 0 0 81 6 16
2014 British Columbia 26 61 9 4 0 0 0 87 4 17
2014 Alberta 47 45 8 0 0 0 0 92 0 11

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 53 38 5 3 1 0 0 91 5 422
2014 Ontario (excluding National Capital Region) 25 50 17 9 0 0 0 75 9 12
2014 Quebec (excluding National Capital Region) 50 43 6 0 0 0 0 94 0 16
2014 British Columbia 31 61 4 4 0 0 0 91 4 17
2014 Alberta 55 38 0 8 0 0 0 92 8 11

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 29 37 13 13 8 0 0 66 21 422
2014 Ontario (excluding National Capital Region) 34 32 17 9 0 8 0 72 10 12
2014 Quebec (excluding National Capital Region) 32 56 6 6 0 0 0 88 6 16
2014 British Columbia 30 31 17 17 4 0 0 61 22 17
2014 Alberta 39 46 8 8 0 0 0 85 8 11

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 11 20 17 18 32 0 2 32 51 421
2014 Ontario (excluding National Capital Region) 18 17 8 25 33 0 0 34 58 12
2014 Quebec (excluding National Capital Region) 12 12 0 25 44 0 6 26 74 16
2014 British Columbia 13 4 17 30 30 0 5 18 64 17
2014 Alberta 31 30 8 8 15 8 0 67 25 11

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 31 42 13 10 4 0 0 73 14 421
2014 Ontario (excluding National Capital Region) 25 50 16 0 9 0 0 75 9 12
2014 Quebec (excluding National Capital Region) 6 81 6 6 0 0 0 88 6 16
2014 British Columbia 39 22 22 13 4 0 0 61 17 17
2014 Alberta 31 39 30 0 0 0 0 70 0 11

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 36 41 10 10 4 0 0 77 14 422
2014 Ontario (excluding National Capital Region) 51 32 8 0 9 0 0 83 9 12
2014 Quebec (excluding National Capital Region) 32 50 12 6 0 0 0 81 6 16
2014 British Columbia 26 35 17 22 0 0 0 61 22 17
2014 Alberta 32 53 8 0 8 0 0 85 8 11

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 45 37 10 3 3 0 1 83 6 422
2014 Ontario (excluding National Capital Region) 25 67 8 0 0 0 0 92 0 12
2014 Quebec (excluding National Capital Region) 38 56 0 6 0 0 0 94 6 16
2014 British Columbia 31 22 22 13 0 0 13 60 15 17
2014 Alberta 31 69 0 0 0 0 0 100 0 11

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 45 34 8 8 5 0 0 79 13 422
2014 Ontario (excluding National Capital Region) 41 33 17 0 9 0 0 75 9 12
2014 Quebec (excluding National Capital Region) 38 56 6 0 0 0 0 94 0 16
2014 British Columbia 17 61 13 9 0 0 0 78 9 17
2014 Alberta 47 38 8 8 0 0 0 85 8 11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 33 22 7 13 8 0 18 66 25 422
2014 Ontario (excluding National Capital Region) 35 46 0 0 10 0 10 89 11 11
2014 Quebec (excluding National Capital Region) 63 25 0 0 12 0 0 88 12 16
2014 British Columbia 39 26 22 4 0 0 9 72 5 17
2014 Alberta 62 23 0 0 8 0 8 92 8 11

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 26 44 18 8 4 0 0 71 12 422
2014 Ontario (excluding National Capital Region) 25 50 18 0 8 0 0 75 8 12
2014 Quebec (excluding National Capital Region) 19 68 12 0 0 0 0 88 0 16
2014 British Columbia 22 52 26 0 0 0 0 74 0 17
2014 Alberta 32 23 38 8 0 0 0 55 8 11

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 47 28 6 8 6 2 4 79 15 422
2014 Ontario (excluding National Capital Region) 58 25 0 18 0 0 0 82 18 12
2014 Quebec (excluding National Capital Region) 44 56 0 0 0 0 0 100 0 16
2014 British Columbia 13 39 0 0 43 4 0 55 45 17
2014 Alberta 84 16 0 0 0 0 0 100 0 11

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 National Capital Region 14 53 32 422
2014 Ontario (excluding National Capital Region) 9 50 41 12
2014 Quebec (excluding National Capital Region) 19 57 25 16
2014 British Columbia 9 61 30 17
2014 Alberta 23 55 23 11

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 National Capital Region 23 16 29 28 4 60
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 55 36 5 2 1 0 0 91 4 422
2014 Ontario (excluding National Capital Region) 67 25 9 0 0 0 0 91 0 12
2014 Quebec (excluding National Capital Region) 38 50 6 6 0 0 0 88 6 16
2014 British Columbia 31 52 17 0 0 0 0 83 0 17
2014 Alberta 46 54 0 0 0 0 0 100 0 11

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 33 43 11 11 2 0 0 76 13 422
2014 Ontario (excluding National Capital Region) 32 42 25 0 0 0 0 75 0 12
2014 Quebec (excluding National Capital Region) 38 37 25 0 0 0 0 75 0 16
2014 British Columbia 35 31 35 0 0 0 0 65 0 17
2014 Alberta 31 53 16 0 0 0 0 84 0 11

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 26 43 15 9 2 4 0 72 12 422
2014 Ontario (excluding National Capital Region) 32 42 18 8 0 0 0 75 8 12
2014 Quebec (excluding National Capital Region) 26 56 6 0 0 12 0 93 0 16
2014 British Columbia 26 26 26 4 0 17 0 63 5 17
2014 Alberta 31 53 16 0 0 0 0 84 0 11

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 4 19 36 26 13 1 2 40 23 421
2014 Ontario (excluding National Capital Region) 9 17 18 33 24 0 0 57 25 12
2014 Quebec (excluding National Capital Region) 0 0 25 75 0 0 0 75 0 16
2014 British Columbia 0 17 30 31 4 4 13 42 21 17
2014 Alberta 8 8 31 45 8 0 0 53 16 11

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 3 9 24 37 23 1 3 62 13 418
2014 Ontario (excluding National Capital Region) 9 18 32 18 24 0 0 41 26 12
2014 Quebec (excluding National Capital Region) 0 0 12 50 38 0 0 88 0 16
2014 British Columbia 0 0 26 35 22 0 17 69 0 17
2014 Alberta 0 0 30 55 15 0 0 70 0 11

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 11 19 33 23 13 0 1 36 30 421
2014 Ontario (excluding National Capital Region) 0 9 41 25 25 0 0 50 9 12
2014 Quebec (excluding National Capital Region) 0 25 63 12 0 0 0 12 25 16
2014 British Columbia 9 13 26 35 0 0 17 42 26 17
2014 Alberta 8 0 23 61 8 0 0 69 8 11

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 7 13 36 27 17 0 1 44 20 422
2014 Ontario (excluding National Capital Region) 0 26 8 49 17 0 0 66 26 12
2014 Quebec (excluding National Capital Region) 0 6 56 38 0 0 0 38 6 16
2014 British Columbia 13 26 13 48 0 0 0 48 39 17
2014 Alberta 8 23 32 30 8 0 0 38 30 11

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 12 19 34 21 13 1 1 34 31 422
2014 Ontario (excluding National Capital Region) 9 9 25 41 17 0 0 58 18 12
2014 Quebec (excluding National Capital Region) 0 19 68 13 0 0 0 13 19 16
2014 British Columbia 4 13 22 48 0 0 13 55 20 17
2014 Alberta 8 0 70 15 8 0 0 23 8 11

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 4 7 26 38 21 1 3 61 12 421
2014 Ontario (excluding National Capital Region) 0 9 8 42 32 9 0 82 10 12
2014 Quebec (excluding National Capital Region) 0 0 0 31 63 6 0 100 0 16
2014 British Columbia 0 0 32 41 27 0 0 68 0 16
2014 Alberta 0 0 61 32 8 0 0 39 0 11

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 11 17 33 21 16 1 2 38 29 422
2014 Ontario (excluding National Capital Region) 8 18 16 42 17 0 0 59 25 12
2014 Quebec (excluding National Capital Region) 0 6 50 31 12 0 0 43 6 16
2014 British Columbia 9 13 44 17 4 0 13 25 25 17
2014 Alberta 0 15 31 38 16 0 0 54 15 11

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 66 29 3 1 0 0 0 95 1 422
2014 Ontario (excluding National Capital Region) 75 25 0 0 0 0 0 100 0 12
2014 Quebec (excluding National Capital Region) 57 43 0 0 0 0 0 100 0 16
2014 British Columbia 48 44 4 4 0 0 0 91 4 17
2014 Alberta 70 30 0 0 0 0 0 100 0 11

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 47 32 7 11 4 0 0 78 15 422
2014 Ontario (excluding National Capital Region) 41 41 9 9 0 0 0 82 9 12
2014 Quebec (excluding National Capital Region) 50 50 0 0 0 0 0 100 0 16
2014 British Columbia 43 22 13 13 9 0 0 65 22 17
2014 Alberta 31 61 0 8 0 0 0 92 8 11

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 53 36 5 4 1 1 0 90 5 421
2014 Ontario (excluding National Capital Region) 49 51 0 0 0 0 0 100 0 12
2014 Quebec (excluding National Capital Region) 57 43 0 0 0 0 0 100 0 16
2014 British Columbia 48 35 4 9 4 0 0 83 13 17
2014 Alberta 38 39 23 0 0 0 0 77 0 11

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 55 34 6 2 0 3 0 91 2 422
2014 Ontario (excluding National Capital Region) 66 17 18 0 0 0 0 82 0 12
2014 Quebec (excluding National Capital Region) 32 62 6 0 0 0 0 94 0 16
2014 British Columbia 35 52 9 0 0 4 0 91 0 17
2014 Alberta 69 8 16 0 8 0 0 77 8 11

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 48 38 9 3 1 1 0 87 4 421
2014 Ontario (excluding National Capital Region) 67 25 9 0 0 0 0 91 0 12
2014 Quebec (excluding National Capital Region) 32 62 6 0 0 0 0 94 0 16
2014 British Columbia 39 44 4 9 4 0 0 83 13 17
2014 Alberta 54 23 16 8 0 0 0 77 8 11

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 57 35 4 3 1 0 0 92 3 422
2014 Ontario (excluding National Capital Region) 50 41 0 9 0 0 0 91 9 12
2014 Quebec (excluding National Capital Region) 63 37 0 0 0 0 0 100 0 16
2014 British Columbia 52 39 0 4 4 0 0 91 9 17
2014 Alberta 70 30 0 0 0 0 0 100 0 11

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 31 33 14 12 6 3 2 67 19 422
2014 Ontario (excluding National Capital Region) 24 51 9 8 9 0 0 75 17 12
2014 Quebec (excluding National Capital Region) 13 56 12 6 6 6 0 74 13 16
2014 British Columbia 9 31 30 4 9 0 17 48 16 17
2014 Alberta 30 23 39 0 8 0 0 54 8 11

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 65 30 3 1 0 1 0 95 2 421
2014 Ontario (excluding National Capital Region) 40 60 0 0 0 0 0 100 0 12
2014 Quebec (excluding National Capital Region) 57 43 0 0 0 0 0 100 0 16
2014 British Columbia 48 48 4 0 0 0 0 96 0 17
2014 Alberta 54 46 0 0 0 0 0 100 0 11

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 55 32 6 5 2 1 1 88 7 422
2014 Ontario (excluding National Capital Region) 50 42 0 0 8 0 0 92 8 12
2014 Quebec (excluding National Capital Region) 50 37 13 0 0 0 0 87 0 16
2014 British Columbia 22 44 4 17 9 4 0 68 27 17
2014 Alberta 46 16 30 0 0 0 8 67 0 11

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 47 33 13 4 1 1 1 82 5 422
2014 Ontario (excluding National Capital Region) 25 40 34 0 0 0 0 66 0 12
2014 Quebec (excluding National Capital Region) 57 43 0 0 0 0 0 100 0 16
2014 British Columbia 17 30 22 18 9 4 0 50 28 17
2014 Alberta 39 38 15 8 0 0 0 77 8 11

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 22 28 16 11 12 8 4 57 25 422
2014 Ontario (excluding National Capital Region) 17 49 0 9 18 8 0 71 29 12
2014 Quebec (excluding National Capital Region) 19 38 6 6 0 25 6 82 9 16
2014 British Columbia 4 26 26 9 22 9 4 35 35 17
2014 Alberta 16 8 45 8 8 8 8 28 18 11

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 52 42 1 3 1 0 0 94 4 422
2014 Ontario (excluding National Capital Region) 40 51 0 9 0 0 0 91 9 12
2014 Quebec (excluding National Capital Region) 31 69 0 0 0 0 0 100 0 16
2014 British Columbia 39 57 4 0 0 0 0 96 0 17
2014 Alberta 47 53 0 0 0 0 0 100 0 11

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 61 29 4 4 1 0 0 90 6 422
2014 Ontario (excluding National Capital Region) 49 34 0 17 0 0 0 83 17 12
2014 Quebec (excluding National Capital Region) 44 43 6 6 0 0 0 88 6 16
2014 British Columbia 69 22 0 9 0 0 0 91 9 17
2014 Alberta 77 16 0 8 0 0 0 92 8 11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 56 35 6 3 0 0 0 91 3 422
2014 Ontario (excluding National Capital Region) 49 34 0 17 0 0 0 83 17 12
2014 Quebec (excluding National Capital Region) 37 50 6 6 0 0 0 88 6 16
2014 British Columbia 48 35 4 13 0 0 0 83 13 17
2014 Alberta 61 39 0 0 0 0 0 100 0 11

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 82 16 1 0 0 0 0 98 1 422
2014 Ontario (excluding National Capital Region) 75 17 9 0 0 0 0 91 0 12
2014 Quebec (excluding National Capital Region) 32 68 0 0 0 0 0 100 0 16
2014 British Columbia 87 13 0 0 0 0 0 100 0 17
2014 Alberta 100 0 0 0 0 0 0 100 0 11

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 57 24 6 10 3 0 0 81 13 422
2014 Ontario (excluding National Capital Region) 41 33 8 9 9 0 0 75 18 12
2014 Quebec (excluding National Capital Region) 19 50 6 25 0 0 0 69 25 16
2014 British Columbia 95 5 0 0 0 0 0 100 0 17
2014 Alberta 92 0 0 0 8 0 0 92 8 11

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 63 20 4 8 4 0 0 84 12 422
2014 Ontario (excluding National Capital Region) 59 32 0 9 0 0 0 91 9 12
2014 Quebec (excluding National Capital Region) 63 25 6 6 0 0 0 88 6 16
2014 British Columbia 87 9 0 0 0 0 5 100 0 17
2014 Alberta 92 0 0 0 8 0 0 92 8 11

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 76 14 4 4 2 0 0 90 6 422
2014 Ontario (excluding National Capital Region) 60 24 9 8 0 0 0 83 8 12
2014 Quebec (excluding National Capital Region) 69 31 0 0 0 0 0 100 0 16
2014 British Columbia 82 13 0 0 0 0 5 100 0 17
2014 Alberta 100 0 0 0 0 0 0 100 0 11

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 52 30 6 10 1 0 0 83 11 422
2014 Ontario (excluding National Capital Region) 59 24 0 9 0 0 9 90 10 12
2014 Quebec (excluding National Capital Region) 38 37 12 0 12 0 0 75 12 16
2014 British Columbia 82 13 0 0 0 0 5 100 0 17
2014 Alberta 76 8 0 0 8 0 8 91 9 11

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 72 22 4 2 0 0 0 94 3 421
2014 Ontario (excluding National Capital Region) 68 24 0 9 0 0 0 91 9 12
2014 Quebec (excluding National Capital Region) 50 50 0 0 0 0 0 100 0 16
2014 British Columbia 87 13 0 0 0 0 0 100 0 17
2014 Alberta 92 0 0 8 0 0 0 92 8 11

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 National Capital Region 11 89 421

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 44 47

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 66 47

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 47

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 44 47

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 42 47

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 45 47

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 35 47

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 35 47

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 65 47

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 30 47

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 15 47

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 35 47

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 28 47

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 22 47

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 52 47

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 29 47

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 35 47

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 18 47

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 16 47

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 47

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 17 47

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 10 47

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 18 47

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 15 47

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 47

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 15 47

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 29 47

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 20 47

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 50 47

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 52 47

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 10 47

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 16 12 16 7 4 36 9 52 19 422
2014 Ontario (excluding National Capital Region) 9 33 17 18 0 0 24 55 23 12
2014 Quebec (excluding National Capital Region) 19 19 0 12 0 37 12 75 25 16
2014 British Columbia 4 9 4 4 9 52 17 44 42 17
2014 Alberta 31 8 30 0 0 16 15 56 0 11

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 35 30 17 5 2 11 1 74 8 422
2014 Ontario (excluding National Capital Region) 33 49 9 9 0 0 0 82 9 12
2014 Quebec (excluding National Capital Region) 38 43 6 6 0 6 0 87 7 16
2014 British Columbia 22 26 22 4 9 17 0 58 16 17
2014 Alberta 39 8 38 0 0 8 8 55 0 11

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 National Capital Region 3 97 422
2014 Alberta 0 100 11

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 50 12

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 58 12

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 41 12

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 58 12

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 0 12

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 National Capital Region 42 12

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 17 14 14 3 1 41 10 64 6 422
2014 Ontario (excluding National Capital Region) 9 42 17 0 0 9 24 75 0 12
2014 Quebec (excluding National Capital Region) 19 31 0 6 0 31 12 89 11 16
2014 British Columbia 0 9 9 0 4 74 4 41 20 17
2014 Alberta 23 15 30 0 0 16 15 56 0 11

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 38 31 13 2 1 13 2 82 3 422
2014 Ontario (excluding National Capital Region) 33 41 9 0 0 17 0 89 0 12
2014 Quebec (excluding National Capital Region) 38 43 6 6 0 6 0 87 7 16
2014 British Columbia 9 39 9 0 4 39 0 79 7 17
2014 Alberta 39 15 23 0 0 8 15 70 0 11

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 National Capital Region 12 88 421
2014 British Columbia 0 100 17

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 National Capital Region 76 24 46

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 64 22 9 2 2 0 0 86 5 40

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 10 27 7 4 1 1 50 75 10 422
2014 Ontario (excluding National Capital Region) 26 42 0 16 0 8 8 81 19 12
2014 Quebec (excluding National Capital Region) 0 12 0 6 0 7 74 67 33 16
2014 British Columbia 17 18 4 0 0 9 52 89 0 17
2014 Alberta 0 23 8 8 8 0 53 50 34 11

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 5 14 9 6 1 13 52 56 19 422
2014 Ontario (excluding National Capital Region) 18 51 16 0 0 8 8 81 0 12
2014 Quebec (excluding National Capital Region) 0 0 0 0 0 13 87 0 0 16
2014 British Columbia 0 9 9 4 13 9 56 26 49 17
2014 Alberta 16 0 8 0 0 16 61 68 0 11

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 13 19 9 2 1 6 51 73 7 422
2014 Ontario (excluding National Capital Region) 25 43 8 8 0 8 8 81 9 12
2014 Quebec (excluding National Capital Region) 6 12 0 0 0 7 74 100 0 16
2014 British Columbia 9 13 0 0 0 22 56 100 0 17
2014 Alberta 16 16 8 0 0 8 53 81 0 11

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 National Capital Region 12 20 9 4 1 6 49 71 9 422
2014 Ontario (excluding National Capital Region) 33 25 17 9 0 8 8 70 10 12
2014 Quebec (excluding National Capital Region) 6 12 0 0 0 7 74 100 0 16
2014 British Columbia 9 9 0 0 4 22 56 80 20 17
2014 Alberta 16 8 16 0 0 8 53 60 0 11