2014 Public Service Employee Survey Results by Theme for CH - DG Citizen Participation

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Canadian Heritage 30 46 12 7 4 0 0 77 11 1385
2014 CH - Citizenship & Heritage 34 48 11 3 3 0 1 82 6 223
2014 CH - DG Citizen Participation 28 51 11 4 5 0 0 79 9 43
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Canadian Heritage 34 41 12 7 5 0 0 75 13 1416
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Canadian Heritage 38 40 11 8 3 0 0 78 11 1521

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 66 27 4 1 1 0 0 93 2 181841
2014 Canadian Heritage 65 31 3 1 0 0 0 96 1 1385
2014 CH - Citizenship & Heritage 65 31 3 0 0 0 1 97 0 223
2014 CH - DG Citizen Participation 73 25 2 0 0 0 0 98 0 43
2011 Public Service 65 28 4 1 1 0 0 94 2 200727
2011 Canadian Heritage 67 28 3 1 1 0 0 95 1 1420

Question 15. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Canadian Heritage 55 33 8 2 1 0 0 89 4 1384
2014 CH - Citizenship & Heritage 63 30 3 2 1 0 1 94 3 222
2014 CH - DG Citizen Participation 68 23 4 5 0 0 0 91 5 43
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Canadian Heritage 52 34 10 3 1 0 0 87 4 1416

Question 19. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Canadian Heritage 38 42 12 5 2 0 0 80 7 1382
2014 CH - Citizenship & Heritage 44 42 9 4 1 0 1 86 5 222
2014 CH - DG Citizen Participation 46 43 4 5 2 0 0 88 7 43
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Canadian Heritage 39 43 9 5 4 0 0 82 9 1418
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Canadian Heritage 44 39 8 6 3 0 0 83 9 1527

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Canadian Heritage 39 40 14 4 1 1 0 80 6 1374
2014 CH - Citizenship & Heritage 40 45 11 2 0 0 1 86 3 223
2014 CH - DG Citizen Participation 43 41 16 0 0 0 0 84 0 43
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Canadian Heritage 31 39 18 8 3 1 0 70 12 1399

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Canadian Heritage 38 43 12 5 2 1 0 81 6 1372
2014 CH - Citizenship & Heritage 40 46 11 2 1 0 1 86 3 222
2014 CH - DG Citizen Participation 40 43 16 0 0 0 0 84 0 43
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Canadian Heritage 28 43 17 8 3 0 0 72 11 1402
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Canadian Heritage 41 38 11 6 3 0 0 80 9 1493

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Canadian Heritage 39 29 17 8 4 4 1 70 12 1373
2014 CH - Citizenship & Heritage 39 32 15 7 2 4 1 75 9 223
2014 CH - DG Citizen Participation 29 36 18 14 0 2 0 67 14 43
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Canadian Heritage 34 28 16 11 6 4 1 65 18 1400
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Canadian Heritage 38 26 15 10 5 5 1 68 16 1491
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Canadian Heritage 47 32 12 3 2 2 1 82 5 1381
2014 CH - Citizenship & Heritage 50 30 11 5 0 3 1 84 5 223
2014 CH - DG Citizen Participation 59 20 16 0 2 2 0 81 3 43
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Canadian Heritage 46 31 11 5 3 3 0 80 9 1414
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Canadian Heritage 44 32 10 6 5 2 0 78 11 1511

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Canadian Heritage 47 34 11 5 2 0 1 81 7 1380
2014 CH - Citizenship & Heritage 46 38 9 4 1 1 1 86 5 223
2014 CH - DG Citizen Participation 56 28 13 0 0 2 0 86 0 43
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Canadian Heritage 42 36 11 7 3 1 0 79 10 1412
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Canadian Heritage 43 33 11 8 5 1 0 76 13 1512

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Canadian Heritage 49 32 10 5 3 1 0 82 8 1380
2014 CH - Citizenship & Heritage 51 29 9 8 1 2 1 82 9 222
2014 CH - DG Citizen Participation 57 30 7 2 2 2 0 88 5 43

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Canadian Heritage 25 38 18 8 3 7 0 69 11 1377
2014 CH - Citizenship & Heritage 27 40 15 8 2 8 1 73 11 223
2014 CH - DG Citizen Participation 25 39 18 9 2 7 0 68 12 43
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Canadian Heritage 24 33 20 9 5 8 0 63 15 1405

Question 40. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Canadian Heritage 23 38 21 10 4 3 0 63 15 1377
2014 CH - Citizenship & Heritage 27 36 22 9 3 2 1 64 13 223
2014 CH - DG Citizen Participation 21 50 20 7 0 2 0 72 7 43
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Canadian Heritage 18 33 24 14 8 3 0 53 23 1404
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Canadian Heritage 25 39 18 9 6 3 0 66 16 1497

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Canadian Heritage 16 36 24 12 5 7 0 55 19 1378
2014 CH - Citizenship & Heritage 16 35 28 10 3 6 1 55 15 223
2014 CH - DG Citizen Participation 11 39 32 9 2 7 0 54 12 43
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Canadian Heritage 11 34 26 17 6 7 0 48 24 1402
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Canadian Heritage 14 39 23 13 5 7 0 56 19 1492

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 26 19 15 16 7 0 46 34 181094
2014 Canadian Heritage 19 32 21 13 8 7 0 55 22 1376
2014 CH - Citizenship & Heritage 22 33 18 16 6 6 1 58 23 223
2014 CH - DG Citizen Participation 18 41 11 18 7 2 2 62 26 43
2011 Public Service 15 29 18 16 15 7 0 47 33 198990
2011 Canadian Heritage 19 32 20 14 7 7 0 55 23 1402
2008 Public Service 14 29 18 16 15 8 0 47 33 165352
2008 Canadian Heritage 20 37 17 12 6 8 0 62 19 1494

Question 43. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Canadian Heritage 19 40 18 13 6 4 0 61 20 1375
2014 CH - Citizenship & Heritage 19 40 14 16 5 5 1 62 22 222
2014 CH - DG Citizen Participation 23 45 9 16 2 4 0 71 19 43
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Canadian Heritage 16 39 18 18 7 2 0 56 25 1402
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Canadian Heritage 18 39 18 15 7 2 0 59 23 1492

Question 44. I have access to senior management in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 13 10 4 1 58 24 180926
2014 Canadian Heritage 23 31 19 11 8 5 3 59 20 1375
2014 CH - Citizenship & Heritage 29 27 18 13 6 5 2 60 21 223
2014 CH - DG Citizen Participation 21 36 11 14 10 7 2 62 26 43
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Canadian Heritage 30 39 15 11 4 0 0 69 15 1385
2014 CH - Citizenship & Heritage 34 38 15 9 4 0 1 72 13 223
2014 CH - DG Citizen Participation 36 34 13 14 2 0 0 70 17 43
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Canadian Heritage 30 40 15 10 5 0 0 70 15 1419

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 22 19 18 15 13 2 38 40 181465
2014 Canadian Heritage 13 24 21 14 8 15 5 46 28 1378
2014 CH - Citizenship & Heritage 9 21 23 13 9 20 5 41 29 222
2014 CH - DG Citizen Participation 11 13 22 5 18 25 5 35 33 43

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Canadian Heritage 41 37 12 6 3 0 1 79 9 1380
2014 CH - Citizenship & Heritage 47 36 7 7 2 1 1 84 9 223
2014 CH - DG Citizen Participation 45 39 9 2 2 2 0 86 5 43
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Canadian Heritage 39 36 11 8 4 1 0 76 12 1411
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Canadian Heritage 37 34 12 10 6 1 1 72 16 1512

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 34 12 5 4 4 1 79 9 181344
2014 Canadian Heritage 46 35 10 3 2 4 2 85 5 1380
2014 CH - Citizenship & Heritage 51 34 7 3 1 3 1 89 4 223
2014 CH - DG Citizen Participation 62 32 4 0 0 2 0 95 0 43
2011 Public Service 39 32 13 6 5 4 1 75 11 199531
2011 Canadian Heritage 41 30 12 6 3 6 2 77 10 1411
2008 Public Service 36 31 13 7 6 6 1 73 13 166386
2008 Canadian Heritage 42 28 12 6 5 5 2 76 11 1509

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 36 15 10 6 3 5 66 18 40406
2014 Canadian Heritage 24 37 16 9 2 4 8 70 12 420
2014 CH - Citizenship & Heritage 24 30 16 13 1 3 14 64 17 75
2014 CH - DG Citizen Participation 35 10 30 10 5 0 10 49 17 20

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 39 13 14 7 2 1 66 21 181522
2014 Canadian Heritage 32 41 14 9 2 1 1 75 11 1381
2014 CH - Citizenship & Heritage 36 38 11 10 1 2 2 77 12 223
2014 CH - DG Citizen Participation 29 32 12 16 2 7 2 67 20 43
2011 Public Service 26 37 13 14 8 2 1 65 22 199928
2011 Canadian Heritage 34 40 12 8 3 2 0 76 11 1413
2008 Public Service 26 37 12 14 8 2 1 65 22 166238
2008 Canadian Heritage 37 42 10 7 2 2 0 80 10 1503

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 28 16 13 10 7 1 57 26 181494
2014 Canadian Heritage 29 31 16 10 5 8 2 66 16 1379
2014 CH - Citizenship & Heritage 35 32 11 8 4 8 2 74 13 223
2014 CH - DG Citizen Participation 32 27 14 7 2 16 2 72 11 43
2011 Public Service 26 27 15 13 11 6 1 58 26 199730
2011 Canadian Heritage 32 30 13 9 7 8 1 69 17 1410
2008 Public Service 27 28 14 13 11 7 1 59 25 166166
2008 Canadian Heritage 36 31 11 8 6 7 1 73 15 1502

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Canadian Heritage 31 41 13 10 4 0 1 73 14 1382
2014 CH - Citizenship & Heritage 25 51 12 9 2 0 1 77 11 223
2014 CH - DG Citizen Participation 25 61 2 7 4 0 0 86 12 43
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Canadian Heritage 30 39 15 11 4 0 2 70 15 1412
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Canadian Heritage 34 41 12 8 3 0 1 77 12 1523

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 39 11 7 4 0 0 78 11 181902
2014 Canadian Heritage 37 39 13 7 4 0 0 77 10 1385
2014 CH - Citizenship & Heritage 38 43 12 5 0 0 1 82 6 223
2014 CH - DG Citizen Participation 27 48 18 7 0 0 0 75 7 43
2011 Public Service 42 36 11 6 4 0 0 79 10 200728
2011 Canadian Heritage 42 36 10 6 5 0 0 78 11 1420
2008 Public Service 38 41 11 7 4 0 0 79 10 169105
2008 Canadian Heritage 41 40 9 6 3 0 0 81 10 1531

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 44 38 8 6 3 0 0 82 10 181804
2014 Canadian Heritage 44 36 9 7 3 0 0 81 10 1385
2014 CH - Citizenship & Heritage 43 44 7 5 1 0 1 87 6 223
2014 CH - DG Citizen Participation 29 48 14 7 2 0 0 77 9 43
2011 Public Service 45 39 7 5 3 0 0 84 8 200298
2011 Canadian Heritage 42 40 8 5 3 0 0 83 9 1412
2008 Public Service 43 42 7 5 3 0 0 85 8 168403
2008 Canadian Heritage 44 41 7 5 3 0 0 85 8 1525

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Canadian Heritage 23 39 18 11 5 2 1 65 17 1375
2014 CH - Citizenship & Heritage 24 40 16 14 5 1 1 64 19 222
2014 CH - DG Citizen Participation 23 46 11 14 7 0 0 68 21 43
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Canadian Heritage 22 37 18 13 7 3 1 61 20 1411
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Canadian Heritage 26 39 17 10 4 3 0 68 15 1521

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Canadian Heritage 15 27 18 20 14 3 3 45 37 1376
2014 CH - Citizenship & Heritage 12 34 15 19 14 3 4 49 35 223
2014 CH - DG Citizen Participation 18 36 18 9 14 0 5 57 24 43
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Canadian Heritage 15 28 20 18 15 2 2 45 34 1412
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Canadian Heritage 19 35 13 16 12 2 2 57 29 1522

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Canadian Heritage 26 42 15 12 4 0 1 68 17 1384
2014 CH - Citizenship & Heritage 26 47 13 9 4 0 1 73 14 223
2014 CH - DG Citizen Participation 23 68 0 5 5 0 0 90 10 43
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Canadian Heritage 31 41 12 11 5 0 0 72 16 1417

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Canadian Heritage 30 39 15 10 5 0 0 70 15 1382
2014 CH - Citizenship & Heritage 31 43 15 8 3 0 1 74 11 223
2014 CH - DG Citizen Participation 34 38 9 9 10 0 0 72 19 43

Question 18. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Canadian Heritage 33 41 16 8 2 0 0 74 10 1381
2014 CH - Citizenship & Heritage 31 47 12 5 3 0 1 79 9 223
2014 CH - DG Citizen Participation 29 48 16 2 5 0 0 77 7 43
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Canadian Heritage 35 42 11 8 2 1 1 78 10 1413

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Canadian Heritage 43 35 10 7 3 1 1 80 10 1385
2014 CH - Citizenship & Heritage 42 37 8 6 4 1 2 82 10 223
2014 CH - DG Citizen Participation 27 41 9 10 9 0 4 71 20 43
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Canadian Heritage 44 34 11 5 3 1 1 80 8 1419

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 24 11 11 13 2 10 61 27 181828
2014 Canadian Heritage 30 27 11 9 8 1 13 68 19 1385
2014 CH - Citizenship & Heritage 26 31 13 8 8 1 13 67 18 223
2014 CH - DG Citizen Participation 16 41 9 9 7 5 14 69 20 43
2011 Public Service 31 24 10 11 13 2 10 62 27 200707
2011 Canadian Heritage 33 25 10 9 7 3 14 69 20 1419
2008 Public Service 34 24 9 11 12 2 9 65 25 168919
2008 Canadian Heritage 39 25 7 10 6 2 11 74 18 1532

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Canadian Heritage 37 38 15 7 3 0 0 76 10 1384
2014 CH - Citizenship & Heritage 31 41 14 8 5 0 1 73 13 223
2014 CH - DG Citizen Participation 27 43 12 9 9 0 0 71 18 43
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Canadian Heritage 32 37 18 8 4 0 1 70 12 1418
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Canadian Heritage 25 39 19 10 6 0 0 64 16 1523

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Canadian Heritage 47 26 8 5 4 3 7 81 10 1380
2014 CH - Citizenship & Heritage 50 28 6 4 3 3 5 86 8 223
2014 CH - DG Citizen Participation 55 22 2 9 5 4 2 83 15 43
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Canadian Heritage 43 29 8 7 4 4 5 79 12 1417

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Public Service 26 40 34 180859
2014 Canadian Heritage 34 33 33 1371
2014 CH - Citizenship & Heritage 36 38 26 221
2014 CH - DG Citizen Participation 44 22 34 43
2011 Public Service 27 42 31 198979
2011 Canadian Heritage 39 33 29 1399

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Public Service 18 32 30 10 11 47681
2014 Canadian Heritage 13 35 35 6 12 462
2014 CH - Citizenship & Heritage 16 34 32 8 11 78
2014 CH - DG Citizen Participation 5 25 32 11 27 18
2011 Public Service 19 32 31 8 10 53795
2011 Canadian Heritage 17 31 39 5 8 538
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Canadian Heritage 38 43 11 5 2 0 0 82 7 1385
2014 CH - Citizenship & Heritage 39 47 7 5 0 0 1 87 5 223
2014 CH - DG Citizen Participation 48 47 2 2 0 0 0 95 2 43
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Canadian Heritage 37 43 12 6 2 0 0 80 8 1421
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Canadian Heritage 44 40 9 5 2 0 0 85 7 1525

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Canadian Heritage 30 44 16 7 2 2 0 75 9 1378
2014 CH - Citizenship & Heritage 31 48 13 5 2 2 1 80 7 223
2014 CH - DG Citizen Participation 28 52 11 2 5 2 0 81 7 43
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Canadian Heritage 22 44 18 11 4 2 0 67 15 1406

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 36 21 8 5 9 0 62 15 181045
2014 Canadian Heritage 26 42 18 3 1 8 0 75 5 1377
2014 CH - Citizenship & Heritage 29 42 19 3 0 6 1 76 3 223
2014 CH - DG Citizen Participation 28 50 16 2 0 4 0 81 2 43
2011 Public Service 21 38 19 9 4 8 0 65 14 199244
2011 Canadian Heritage 21 43 20 6 2 8 0 70 9 1403

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Canadian Heritage 7 28 40 15 7 1 2 23 37 1379
2014 CH - Citizenship & Heritage 7 30 40 17 5 0 1 22 38 222
2014 CH - DG Citizen Participation 5 25 43 23 2 2 0 26 30 43
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Canadian Heritage 13 31 36 13 5 1 2 18 45 1416
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Canadian Heritage 10 32 36 15 5 1 1 20 43 1524

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Canadian Heritage 6 17 31 27 12 3 3 42 24 1377
2014 CH - Citizenship & Heritage 8 15 36 30 8 3 1 39 24 222
2014 CH - DG Citizen Participation 2 9 41 39 5 4 0 46 12 43
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Canadian Heritage 11 23 34 17 9 3 3 27 36 1411
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Canadian Heritage 8 18 32 24 12 3 3 39 27 1521

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Canadian Heritage 25 29 28 9 6 1 3 15 56 1378
2014 CH - Citizenship & Heritage 27 33 25 9 3 0 1 13 61 222
2014 CH - DG Citizen Participation 16 41 24 9 7 2 0 17 58 43
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Canadian Heritage 24 31 27 9 5 1 3 14 57 1416
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Canadian Heritage 18 30 32 11 5 2 2 17 51 1524

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Canadian Heritage 8 23 38 21 8 1 2 29 32 1378
2014 CH - Citizenship & Heritage 6 24 40 22 6 0 1 29 31 223
2014 CH - DG Citizen Participation 5 25 34 29 5 2 0 35 30 43
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Canadian Heritage 13 23 36 17 7 1 3 25 38 1412
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Canadian Heritage 9 26 37 19 6 1 1 26 36 1526

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Canadian Heritage 19 31 28 12 7 1 2 20 51 1378
2014 CH - Citizenship & Heritage 23 33 25 13 4 1 1 18 57 223
2014 CH - DG Citizen Participation 20 32 18 23 2 4 0 26 55 43
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Canadian Heritage 19 28 30 13 6 1 4 19 50 1415
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Canadian Heritage 9 22 33 21 9 1 4 32 33 1524

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Canadian Heritage 8 20 30 24 12 2 4 39 29 1379
2014 CH - Citizenship & Heritage 9 28 28 22 10 1 2 33 38 223
2014 CH - DG Citizen Participation 9 25 34 23 7 2 0 31 34 43
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Canadian Heritage 12 23 32 19 7 2 4 28 38 1415
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Canadian Heritage 13 25 31 16 7 3 4 25 42 1522

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Canadian Heritage 16 26 34 13 6 2 2 20 44 1378
2014 CH - Citizenship & Heritage 21 27 38 10 3 0 1 13 49 223
2014 CH - DG Citizen Participation 23 16 43 14 2 2 0 17 40 43

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 60 33 4 2 1 0 0 94 3 181603
2014 Canadian Heritage 68 29 2 1 0 0 0 97 1 1383
2014 CH - Citizenship & Heritage 67 31 0 1 0 0 1 99 1 223
2014 CH - DG Citizen Participation 61 39 0 0 0 0 0 100 0 43
2011 Public Service 61 33 4 2 1 0 0 94 3 200094
2011 Canadian Heritage 67 29 2 2 0 0 0 96 2 1416

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Canadian Heritage 49 31 10 6 3 1 0 81 9 1380
2014 CH - Citizenship & Heritage 54 29 5 6 4 0 1 84 10 222
2014 CH - DG Citizen Participation 61 18 7 7 7 0 0 79 14 43

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Canadian Heritage 48 38 8 4 2 0 0 86 6 1381
2014 CH - Citizenship & Heritage 48 35 7 7 2 0 1 84 9 223
2014 CH - DG Citizen Participation 40 32 7 12 7 2 0 74 19 43

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Canadian Heritage 41 38 12 2 1 5 0 83 3 1374
2014 CH - Citizenship & Heritage 38 41 12 2 1 5 1 84 4 223
2014 CH - DG Citizen Participation 36 45 9 5 0 5 0 86 5 43

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Canadian Heritage 42 40 11 3 1 2 0 84 5 1374
2014 CH - Citizenship & Heritage 39 44 11 2 1 1 1 86 3 223
2014 CH - DG Citizen Participation 32 47 12 5 2 2 0 81 8 43
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Canadian Heritage 34 41 12 5 3 3 0 79 9 1402

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Canadian Heritage 48 40 8 2 1 0 0 89 3 1370
2014 CH - Citizenship & Heritage 49 43 6 0 1 0 1 92 1 223
2014 CH - DG Citizen Participation 47 41 12 0 0 0 0 88 0 43
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Canadian Heritage 40 42 11 4 2 1 0 83 6 1400
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Canadian Heritage 43 41 9 5 2 0 0 84 7 1492

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Canadian Heritage 31 32 14 9 5 4 5 69 15 1381
2014 CH - Citizenship & Heritage 30 33 14 8 7 3 6 69 16 223
2014 CH - DG Citizen Participation 29 27 5 9 16 2 12 65 30 43

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 41 11 4 2 3 1 82 6 180996
2014 Canadian Heritage 37 43 11 4 1 4 0 83 5 1374
2014 CH - Citizenship & Heritage 40 41 9 3 0 6 1 87 3 223
2014 CH - DG Citizen Participation 39 48 9 2 0 2 0 88 3 43
2011 Public Service 35 40 13 5 2 3 1 78 8 199266
2011 Canadian Heritage 35 43 12 3 1 6 0 82 5 1403

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Canadian Heritage 46 38 6 4 3 2 1 87 7 1377
2014 CH - Citizenship & Heritage 48 40 4 3 3 2 1 90 6 223
2014 CH - DG Citizen Participation 55 29 5 7 5 0 0 84 11 43
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Canadian Heritage 46 34 9 5 3 2 1 83 8 1404
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Canadian Heritage 45 35 8 6 3 2 1 83 9 1501

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 34 20 10 6 5 1 62 18 180998
2014 Canadian Heritage 26 36 19 8 4 6 1 67 12 1376
2014 CH - Citizenship & Heritage 28 36 15 10 4 6 1 69 15 223
2014 CH - DG Citizen Participation 30 36 7 16 7 4 0 69 24 43
2011 Public Service 19 35 21 12 7 5 1 57 20 199149
2011 Canadian Heritage 18 36 21 10 5 8 2 60 17 1403

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Canadian Heritage 15 22 21 14 11 14 4 45 30 1376
2014 CH - Citizenship & Heritage 12 22 24 13 9 14 5 43 28 223
2014 CH - DG Citizen Participation 14 20 20 16 9 7 14 43 32 43
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Canadian Heritage 14 20 20 14 11 16 5 44 31 1405

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Canadian Heritage 35 50 5 8 2 0 0 85 10 1383
2014 CH - Citizenship & Heritage 31 54 4 9 2 0 1 85 10 222
2014 CH - DG Citizen Participation 31 57 5 5 2 0 0 88 7 43
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Canadian Heritage 47 39 5 7 1 0 0 86 8 1421
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Canadian Heritage 52 38 2 6 1 0 0 91 7 1534

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Canadian Heritage 44 39 8 7 3 0 0 83 10 1384
2014 CH - Citizenship & Heritage 47 38 8 5 2 0 1 86 6 223
2014 CH - DG Citizen Participation 46 41 11 2 0 0 0 86 2 43
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Canadian Heritage 47 37 7 7 3 0 0 84 9 1413

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Canadian Heritage 47 39 7 4 1 0 0 87 5 1382
2014 CH - Citizenship & Heritage 48 43 6 2 0 0 1 92 2 223
2014 CH - DG Citizen Participation 43 47 5 5 0 0 0 91 5 43

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Canadian Heritage 65 27 3 3 1 0 0 93 4 1384
2014 CH - Citizenship & Heritage 62 29 3 3 2 0 1 92 5 223
2014 CH - DG Citizen Participation 71 27 2 0 0 0 0 98 0 43
2011 Public Service 71 20 4 3 1 1 1 92 4 200894
2011 Canadian Heritage 70 24 3 2 0 0 0 94 3 1421
2008 Public Service 71 20 3 3 1 0 1 92 4 169051
2008 Canadian Heritage 71 22 2 3 0 0 0 94 4 1531

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Canadian Heritage 52 30 6 9 3 0 0 82 12 1382
2014 CH - Citizenship & Heritage 50 30 7 9 3 0 1 81 12 223
2014 CH - DG Citizen Participation 59 28 2 9 2 0 0 87 11 43
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Canadian Heritage 56 26 6 9 2 0 0 83 11 1420
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Canadian Heritage 56 28 6 8 2 0 1 84 10 1532

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Canadian Heritage 70 22 3 3 1 0 0 93 4 1381
2014 CH - Citizenship & Heritage 70 19 4 3 2 0 1 91 6 223
2014 CH - DG Citizen Participation 75 21 4 0 0 0 0 96 0 43
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Canadian Heritage 71 21 4 2 1 0 1 92 4 1416
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Canadian Heritage 72 18 4 4 2 0 1 90 6 1514

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Canadian Heritage 80 15 2 1 1 0 1 96 2 1381
2014 CH - Citizenship & Heritage 83 13 1 1 1 0 1 97 2 223
2014 CH - DG Citizen Participation 84 14 0 0 2 0 0 98 2 43
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Canadian Heritage 82 13 2 2 1 0 1 96 2 1415
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Canadian Heritage 84 11 2 2 2 0 1 95 3 1508

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 20 8 4 2 2 5 85 7 180951
2014 Canadian Heritage 54 32 7 4 1 1 2 88 5 1376
2014 CH - Citizenship & Heritage 55 30 6 5 2 0 3 87 7 223
2014 CH - DG Citizen Participation 64 23 4 9 0 0 0 86 9 43

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 65 20 6 2 2 3 3 90 4 180921
2014 Canadian Heritage 64 27 4 1 1 2 2 95 1 1377
2014 CH - Citizenship & Heritage 66 29 1 0 0 1 2 99 0 223
2014 CH - DG Citizen Participation 73 22 0 0 0 0 5 100 0 43
2011 Public Service 67 19 6 2 1 2 3 90 4 200185
2011 Canadian Heritage 65 23 5 2 1 1 3 92 2 1411
2008 Public Service 67 18 6 2 1 2 3 89 4 168297
2008 Canadian Heritage 68 22 5 2 1 1 2 93 2 1523

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 19 81 180560
2014 Canadian Heritage 17 83 1373
2014 CH - Citizenship & Heritage 13 87 222
2014 CH - DG Citizen Participation 23 77 43

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 50 32448
2014 Canadian Heritage 40 229
2014 CH - Citizenship & Heritage 30 30
2014 CH - DG Citizen Participation 60 10

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 63 32448
2014 Canadian Heritage 67 229
2014 CH - Citizenship & Heritage 62 30
2014 CH - DG Citizen Participation 50 10

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32448
2014 Canadian Heritage 5 229
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation 0 10

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Canadian Heritage 0 229
2014 CH - Citizenship & Heritage 0 30
2014 CH - DG Citizen Participation 0 10

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 5 32448
2014 Canadian Heritage 2 229
2014 CH - Citizenship & Heritage 0 30
2014 CH - DG Citizen Participation 0 10

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32448
2014 Canadian Heritage 5 229
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Canadian Heritage 3 229
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation 0 10

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canadian Heritage 40 231
2014 CH - Citizenship & Heritage 36 30
2014 CH - DG Citizen Participation Insufficient data

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canadian Heritage 48 231
2014 CH - Citizenship & Heritage 43 30
2014 CH - DG Citizen Participation Insufficient data

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 43 32479
2014 Canadian Heritage 41 231
2014 CH - Citizenship & Heritage 27 30
2014 CH - DG Citizen Participation Insufficient data

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canadian Heritage 38 231
2014 CH - Citizenship & Heritage 30 30
2014 CH - DG Citizen Participation Insufficient data

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Canadian Heritage 22 231
2014 CH - Citizenship & Heritage 24 30
2014 CH - DG Citizen Participation Insufficient data

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 57 32479
2014 Canadian Heritage 56 231
2014 CH - Citizenship & Heritage 66 30
2014 CH - DG Citizen Participation 71 10

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 36 32479
2014 Canadian Heritage 31 231
2014 CH - Citizenship & Heritage 40 30
2014 CH - DG Citizen Participation Insufficient data

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 2 32479
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage 0 30
2014 CH - DG Citizen Participation 0 10

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32479
2014 Canadian Heritage 5 231
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 13 32479
2014 Canadian Heritage 8 231
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation 0 10

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 46 32479
2014 Canadian Heritage 43 231
2014 CH - Citizenship & Heritage 34 30
2014 CH - DG Citizen Participation Insufficient data

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Canadian Heritage 23 231
2014 CH - Citizenship & Heritage 26 30
2014 CH - DG Citizen Participation Insufficient data

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 14 32479
2014 Canadian Heritage 13 231
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 51 32463
2014 Canadian Heritage 61 231
2014 CH - Citizenship & Heritage 75 30
2014 CH - DG Citizen Participation 91 10

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 30 32463
2014 Canadian Heritage 33 231
2014 CH - Citizenship & Heritage 37 30
2014 CH - DG Citizen Participation 51 10

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 10 32463
2014 Canadian Heritage 10 231
2014 CH - Citizenship & Heritage 27 30
2014 CH - DG Citizen Participation Insufficient data

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 21 32463
2014 Canadian Heritage 16 231
2014 CH - Citizenship & Heritage 21 30
2014 CH - DG Citizen Participation Insufficient data

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 12 32463
2014 Canadian Heritage 20 231
2014 CH - Citizenship & Heritage 30 30
2014 CH - DG Citizen Participation Insufficient data

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32463
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage 0 30
2014 CH - DG Citizen Participation 0 10

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 16 32463
2014 Canadian Heritage 16 231
2014 CH - Citizenship & Heritage 23 30
2014 CH - DG Citizen Participation Insufficient data

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 11 32463
2014 Canadian Heritage 15 231
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 25 32463
2014 Canadian Heritage 18 231
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Canadian Heritage 12 227
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation 0 10

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 16 30161
2014 Canadian Heritage 17 227
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation 0 10

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canadian Heritage 8 227
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation 0 10

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Canadian Heritage 8 227
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation 0 10

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Canadian Heritage 14 227
2014 CH - Citizenship & Heritage 23 30
2014 CH - DG Citizen Participation Insufficient data

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Canadian Heritage 9 227
2014 CH - Citizenship & Heritage 17 30
2014 CH - DG Citizen Participation Insufficient data

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canadian Heritage 15 227
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Canadian Heritage 7 227
2014 CH - Citizenship & Heritage 0 30
2014 CH - DG Citizen Participation 0 10

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canadian Heritage 14 227
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation 0 10

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 25 30161
2014 Canadian Heritage 29 227
2014 CH - Citizenship & Heritage 30 30
2014 CH - DG Citizen Participation Insufficient data

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 9 30161
2014 Canadian Heritage 12 227
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 45 30161
2014 Canadian Heritage 46 227
2014 CH - Citizenship & Heritage 36 30
2014 CH - DG Citizen Participation Insufficient data

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 2 30161
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage 0 30
2014 CH - DG Citizen Participation 0 10

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 54 30161
2014 Canadian Heritage 49 227
2014 CH - Citizenship & Heritage 46 30
2014 CH - DG Citizen Participation 69 10

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Canadian Heritage 11 227
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Canadian Heritage 14 16 17 5 5 34 9 53 17 1370
2014 CH - Citizenship & Heritage 8 22 14 6 4 39 7 56 19 223
2014 CH - DG Citizen Participation 2 20 4 9 7 48 9 52 38 43

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Canadian Heritage 28 31 19 4 3 15 1 70 8 1370
2014 CH - Citizenship & Heritage 26 35 14 5 3 17 1 74 9 223
2014 CH - DG Citizen Participation 14 38 14 2 7 23 2 69 12 43
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Canadian Heritage 30 36 16 6 2 10 0 73 9 1399

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 8 92 180400
2014 Canadian Heritage 6 94 1369
2014 CH - Citizenship & Heritage 5 95 223
2014 CH - DG Citizen Participation Insufficient data

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 36 13828
2014 Canadian Heritage 36 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 80 13828
2014 Canadian Heritage 79 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Canadian Heritage 0 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13828
2014 Canadian Heritage 8 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 20 13822
2014 Canadian Heritage 16 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 17 13822
2014 Canadian Heritage 19 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 12 13822
2014 Canadian Heritage 9 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 5 13822
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 23 13822
2014 Canadian Heritage 27 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 24 13822
2014 Canadian Heritage 13 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13822
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13822
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Canadian Heritage 16 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Canadian Heritage 12 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 1 13822
2014 Canadian Heritage 0 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 30 13822
2014 Canadian Heritage 34 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 29 13830
2014 Canadian Heritage 28 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13830
2014 Canadian Heritage 15 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 19 13830
2014 Canadian Heritage 14 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Canadian Heritage 7 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13830
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Canadian Heritage 8 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Canadian Heritage 10 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 48 13830
2014 Canadian Heritage 53 76
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 6 12831
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 11 12831
2014 Canadian Heritage 15 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 4 12831
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 5 12831
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 7 12831
2014 Canadian Heritage 7 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Canadian Heritage 20 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 10 12831
2014 Canadian Heritage 14 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 23 12831
2014 Canadian Heritage 32 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Canadian Heritage Insufficient data
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 44 12831
2014 Canadian Heritage 43 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 2 12831
2014 Canadian Heritage 0 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 65 12831
2014 Canadian Heritage 70 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 13 12831
2014 Canadian Heritage 12 74
2014 CH - Citizenship & Heritage Insufficient data
2014 CH - DG Citizen Participation Insufficient data

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Canadian Heritage 14 14 19 2 1 41 9 55 6 1371
2014 CH - Citizenship & Heritage 9 14 21 2 0 44 10 51 5 223
2014 CH - DG Citizen Participation 4 14 22 2 0 46 12 42 5 43

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Canadian Heritage 28 33 16 2 1 19 2 77 4 1371
2014 CH - Citizenship & Heritage 25 35 14 2 1 20 3 77 4 222
2014 CH - DG Citizen Participation 16 36 20 0 0 21 7 72 0 43
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Canadian Heritage 34 37 12 3 1 12 0 81 5 1400

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 15 85 180286
2014 Canadian Heritage 13 87 1369
2014 CH - Citizenship & Heritage 12 88 223
2014 CH - DG Citizen Participation 18 82 43

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 78 22 27355
2014 Canadian Heritage 82 18 177
2014 CH - Citizenship & Heritage 89 11 28
2014 CH - DG Citizen Participation Insufficient data

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Canadian Heritage 57 32 3 6 1 1 2 90 6 146
2014 CH - Citizenship & Heritage 55 31 0 4 4 0 5 91 9 25
2014 CH - DG Citizen Participation Insufficient data

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 50 10 5 2 2 5 81 8 180775
2014 Canadian Heritage 22 48 13 6 1 2 8 78 8 1372
2014 CH - Citizenship & Heritage 22 48 13 4 0 2 10 80 5 223
2014 CH - DG Citizen Participation 35 38 11 4 0 5 7 82 5 43
2011 Public Service 25 51 10 6 2 1 4 81 8 198482
2011 Canadian Heritage 22 51 11 6 1 1 7 79 8 1399
2008 Public Service 25 49 10 7 3 2 5 79 10 165000
2008 Canadian Heritage 23 47 12 8 3 1 7 76 12 1488

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 10 24 23 10 7 19 8 46 22 180722
2014 Canadian Heritage 7 16 23 5 3 32 14 42 16 1372
2014 CH - Citizenship & Heritage 5 15 25 5 2 35 13 40 13 223
2014 CH - DG Citizen Participation 7 9 34 9 0 35 7 27 16 43
2011 Public Service 10 26 23 10 6 18 6 48 22 198413
2011 Canadian Heritage 8 19 21 5 3 31 13 48 15 1399

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 12 4 2 8 5 79 7 180760
2014 Canadian Heritage 34 33 12 3 1 9 8 81 4 1372
2014 CH - Citizenship & Heritage 34 36 9 1 0 10 9 87 2 223
2014 CH - DG Citizen Participation 39 33 7 2 0 12 7 89 3 43
2011 Public Service 36 34 12 4 2 8 4 79 8 198530
2011 Canadian Heritage 35 35 9 2 1 10 7 85 4 1399
2008 Public Service 33 36 12 4 2 8 5 79 7 164878
2008 Canadian Heritage 34 35 11 3 1 9 7 82 4 1488

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 32 15 6 4 11 5 70 12 180628
2014 Canadian Heritage 27 33 14 4 1 13 8 76 6 1371
2014 CH - Citizenship & Heritage 29 32 11 3 0 16 9 82 3 223
2014 CH - DG Citizen Participation 34 25 13 2 0 21 5 79 3 43
2011 Public Service 27 33 15 6 4 10 4 71 12 198183
2011 Canadian Heritage 28 36 12 2 1 14 7 80 5 1398
2008 Public Service 29 34 13 8 5 7 5 71 14 165597
2008 Canadian Heritage 35 33 11 5 1 8 5 79 8 1499