2014 Public Service Employee Survey Results by Theme for IR Headquarters

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Citizenship and Immigration Canada 33 43 11 8 5 0 0 76 12 4839
2014 Operations Sector 34 43 11 7 5 0 0 77 12 2950
2014 International Region 36 45 8 8 3 0 0 81 11 393
2014 IR Headquarters 38 47 8 3 3 0 0 85 7 58
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Citizenship and Immigration Canada 38 38 10 8 6 0 0 76 14 3619
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Citizenship and Immigration Canada 36 40 11 8 5 0 0 76 13 3070

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 66 27 4 1 1 0 0 93 2 181841
2014 Citizenship and Immigration Canada 72 23 3 1 1 0 0 95 1 4842
2014 Operations Sector 73 22 3 1 1 0 0 95 1 2951
2014 International Region 69 27 2 1 0 0 0 96 1 393
2014 IR Headquarters 78 20 0 0 0 2 0 100 0 58
2011 Public Service 65 28 4 1 1 0 0 94 2 200727
2011 Citizenship and Immigration Canada 69 25 4 1 1 0 0 95 2 3623

Question 15. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Citizenship and Immigration Canada 61 28 7 2 1 0 0 89 4 4841
2014 Operations Sector 63 27 7 2 1 0 0 90 4 2950
2014 International Region 59 29 11 1 1 0 0 87 2 393
2014 IR Headquarters 62 27 9 2 0 0 0 90 2 58
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Citizenship and Immigration Canada 58 29 8 3 1 0 0 88 4 3623

Question 19. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Citizenship and Immigration Canada 44 36 11 6 3 0 0 80 9 4838
2014 Operations Sector 45 36 11 5 3 0 0 81 8 2950
2014 International Region 44 39 9 5 2 0 0 84 7 393
2014 IR Headquarters 46 36 9 5 2 2 0 84 7 58
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Citizenship and Immigration Canada 43 38 9 6 4 0 0 81 10 3621
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Citizenship and Immigration Canada 40 41 10 6 3 0 0 81 9 3101

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Citizenship and Immigration Canada 37 35 15 7 4 1 0 73 11 4815
2014 Operations Sector 38 35 15 7 5 1 0 73 12 2947
2014 International Region 29 36 20 9 5 1 0 66 14 392
2014 IR Headquarters 38 41 7 11 3 0 0 79 14 58
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Citizenship and Immigration Canada 36 33 16 9 5 1 0 69 14 3594

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Citizenship and Immigration Canada 37 36 15 8 4 0 0 74 12 4813
2014 Operations Sector 37 36 14 8 4 0 0 73 13 2946
2014 International Region 29 40 20 8 4 0 0 69 12 393
2014 IR Headquarters 40 47 3 9 2 0 0 86 10 58
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Citizenship and Immigration Canada 35 35 15 9 5 0 0 71 14 3593
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Citizenship and Immigration Canada 31 39 14 11 5 0 0 70 16 3041

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Citizenship and Immigration Canada 34 26 17 11 7 4 1 63 19 4816
2014 Operations Sector 35 25 17 10 8 4 1 63 19 2949
2014 International Region 30 27 21 9 6 5 2 61 16 392
2014 IR Headquarters 34 31 19 2 7 7 0 71 9 58
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Citizenship and Immigration Canada 35 25 16 11 8 4 0 63 20 3591
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Citizenship and Immigration Canada 29 26 17 13 9 5 1 59 24 3041
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Citizenship and Immigration Canada 49 28 11 5 4 2 1 80 9 4830
2014 Operations Sector 49 28 11 5 3 3 1 79 9 2950
2014 International Region 42 32 15 4 2 4 1 78 6 393
2014 IR Headquarters 53 28 4 4 0 12 0 92 4 58
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Citizenship and Immigration Canada 46 29 12 7 4 2 1 77 11 3612
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Citizenship and Immigration Canada 41 29 12 8 6 3 1 73 14 3068

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Citizenship and Immigration Canada 46 33 9 7 4 1 0 80 11 4831
2014 Operations Sector 46 33 10 7 4 1 0 79 11 2950
2014 International Region 43 39 8 5 3 1 0 83 8 393
2014 IR Headquarters 49 44 2 4 0 2 0 95 4 58
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Citizenship and Immigration Canada 44 33 9 8 5 0 0 78 13 3612
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Citizenship and Immigration Canada 40 32 11 10 6 1 0 73 16 3068

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Citizenship and Immigration Canada 52 29 10 5 4 0 0 81 9 4827
2014 Operations Sector 53 28 10 5 3 1 0 81 9 2950
2014 International Region 44 34 12 7 2 0 0 79 9 393
2014 IR Headquarters 58 30 7 4 2 0 0 88 5 58

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Citizenship and Immigration Canada 33 33 14 7 4 9 0 72 12 4816
2014 Operations Sector 35 32 13 7 4 9 0 74 12 2946
2014 International Region 26 40 13 9 3 8 1 72 13 392
2014 IR Headquarters 20 48 5 9 0 18 0 83 11 58
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Citizenship and Immigration Canada 30 31 16 9 7 6 0 65 18 3607

Question 40. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Citizenship and Immigration Canada 30 33 17 10 6 4 0 66 16 4819
2014 Operations Sector 32 31 16 10 6 4 0 66 17 2947
2014 International Region 22 41 17 11 6 2 0 65 17 393
2014 IR Headquarters 22 50 12 14 2 0 0 72 16 58
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Citizenship and Immigration Canada 26 33 17 11 9 3 0 61 22 3607
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Citizenship and Immigration Canada 22 32 19 12 11 3 0 55 25 3059

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Citizenship and Immigration Canada 21 31 20 14 7 7 1 57 22 4818
2014 Operations Sector 23 30 19 13 7 8 0 58 22 2946
2014 International Region 12 41 20 16 6 4 0 55 23 393
2014 IR Headquarters 12 45 16 19 5 3 0 59 25 58
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Citizenship and Immigration Canada 16 36 20 15 8 6 0 55 24 3607
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Citizenship and Immigration Canada 11 31 21 20 10 7 0 45 33 3049

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 26 19 15 16 7 0 46 34 181094
2014 Citizenship and Immigration Canada 24 28 17 13 10 8 0 56 25 4814
2014 Operations Sector 25 26 16 13 10 9 0 56 26 2944
2014 International Region 17 32 18 19 8 7 0 52 29 393
2014 IR Headquarters 15 36 17 21 3 7 0 55 26 58
2011 Public Service 15 29 18 16 15 7 0 47 33 198990
2011 Citizenship and Immigration Canada 19 30 18 13 11 8 0 54 27 3606
2008 Public Service 14 29 18 16 15 8 0 47 33 165352
2008 Citizenship and Immigration Canada 15 28 18 15 14 10 0 48 32 3051

Question 43. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Citizenship and Immigration Canada 21 33 18 15 9 4 0 56 25 4811
2014 Operations Sector 22 32 17 15 10 4 0 56 26 2942
2014 International Region 13 37 23 16 9 2 0 51 26 393
2014 IR Headquarters 13 44 31 5 5 2 0 58 11 58
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Citizenship and Immigration Canada 18 36 16 17 10 3 0 55 28 3601
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Citizenship and Immigration Canada 15 35 17 19 11 2 0 52 30 3046

Question 44. I have access to senior management in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 13 10 4 1 58 24 180926
2014 Citizenship and Immigration Canada 28 30 17 11 8 5 2 62 20 4808
2014 Operations Sector 29 30 16 11 8 5 2 63 21 2939
2014 International Region 20 30 21 14 8 4 3 54 23 393
2014 IR Headquarters 18 28 24 12 9 8 0 51 23 58
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Citizenship and Immigration Canada 26 36 16 13 8 0 0 63 22 4838
2014 Operations Sector 25 34 16 15 9 0 0 59 25 2947
2014 International Region 23 41 16 14 6 1 0 64 20 393
2014 IR Headquarters 33 41 14 7 2 4 0 76 9 58
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Citizenship and Immigration Canada 25 37 15 14 9 0 0 62 23 3624

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 22 19 18 15 13 2 38 40 181465
2014 Citizenship and Immigration Canada 13 23 19 15 11 16 3 45 32 4831
2014 Operations Sector 13 22 19 15 12 17 2 44 33 2951
2014 International Region 11 31 22 18 10 7 1 45 31 393
2014 IR Headquarters 18 24 16 14 11 17 0 51 30 58

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Citizenship and Immigration Canada 42 35 11 7 4 1 1 77 12 4830
2014 Operations Sector 42 34 11 7 4 1 0 76 12 2950
2014 International Region 36 40 14 5 3 1 0 77 9 393
2014 IR Headquarters 44 35 11 2 4 5 0 83 5 58
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Citizenship and Immigration Canada 39 36 10 9 5 0 0 76 14 3615
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Citizenship and Immigration Canada 33 35 13 11 7 1 0 69 18 3066

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 34 12 5 4 4 1 79 9 181344
2014 Citizenship and Immigration Canada 48 31 9 4 2 5 2 84 6 4821
2014 Operations Sector 49 29 9 3 2 6 1 85 6 2947
2014 International Region 47 36 9 3 1 4 1 87 4 392
2014 IR Headquarters 56 23 7 5 0 7 2 87 6 58
2011 Public Service 39 32 13 6 5 4 1 75 11 199531
2011 Citizenship and Immigration Canada 48 30 10 4 3 4 1 82 7 3612
2008 Public Service 36 31 13 7 6 6 1 73 13 166386
2008 Citizenship and Immigration Canada 38 29 13 6 6 7 2 73 13 3063

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 36 15 10 6 3 5 66 18 40406
2014 Citizenship and Immigration Canada 29 39 11 8 3 4 6 75 13 942
2014 Operations Sector 29 40 11 7 3 5 5 77 11 522
2014 International Region 20 44 13 8 3 8 4 73 12 200
2014 IR Headquarters 19 36 12 4 0 12 16 77 6 25

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 39 13 14 7 2 1 66 21 181522
2014 Citizenship and Immigration Canada 30 39 12 12 6 2 1 70 18 4832
2014 Operations Sector 26 39 12 14 7 2 1 67 21 2951
2014 International Region 25 48 12 10 4 1 1 74 14 393
2014 IR Headquarters 32 51 7 7 2 2 0 84 9 58
2011 Public Service 26 37 13 14 8 2 1 65 22 199928
2011 Citizenship and Immigration Canada 31 36 12 12 7 2 0 69 19 3615
2008 Public Service 26 37 12 14 8 2 1 65 22 166238
2008 Citizenship and Immigration Canada 28 38 13 12 7 2 1 68 19 3064

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 28 16 13 10 7 1 57 26 181494
2014 Citizenship and Immigration Canada 27 27 14 12 9 9 1 60 24 4830
2014 Operations Sector 23 26 15 14 11 9 1 55 28 2951
2014 International Region 30 32 16 8 4 9 2 70 13 393
2014 IR Headquarters 37 31 5 5 5 16 0 81 12 58
2011 Public Service 26 27 15 13 11 6 1 58 26 199730
2011 Citizenship and Immigration Canada 31 25 15 11 10 7 1 61 23 3610
2008 Public Service 27 28 14 13 11 7 1 59 25 166166
2008 Citizenship and Immigration Canada 30 27 13 11 10 8 1 62 23 3066

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Citizenship and Immigration Canada 30 39 11 14 6 0 0 69 21 4841
2014 Operations Sector 28 39 10 16 7 0 0 67 23 2947
2014 International Region 21 42 13 19 6 0 0 62 25 393
2014 IR Headquarters 29 45 8 14 3 0 0 74 18 58
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Citizenship and Immigration Canada 31 40 11 12 5 0 1 72 17 3617
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Citizenship and Immigration Canada 24 42 13 13 7 0 1 67 20 3090

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 39 11 7 4 0 0 78 11 181902
2014 Citizenship and Immigration Canada 38 39 12 7 4 0 0 77 11 4840
2014 Operations Sector 37 39 12 7 4 0 0 76 12 2948
2014 International Region 40 40 11 7 2 0 0 79 9 393
2014 IR Headquarters 36 43 3 12 5 0 0 79 18 58
2011 Public Service 42 36 11 6 4 0 0 79 10 200728
2011 Citizenship and Immigration Canada 41 35 11 7 5 0 0 77 12 3621
2008 Public Service 38 41 11 7 4 0 0 79 10 169105
2008 Citizenship and Immigration Canada 35 39 12 8 5 0 0 74 14 3103

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 44 38 8 6 3 0 0 82 10 181804
2014 Citizenship and Immigration Canada 42 37 9 7 4 0 0 80 12 4840
2014 Operations Sector 41 37 9 8 5 0 0 78 13 2950
2014 International Region 44 39 9 6 3 0 0 82 9 393
2014 IR Headquarters 45 41 3 7 4 0 0 86 10 58
2011 Public Service 45 39 7 5 3 0 0 84 8 200298
2011 Citizenship and Immigration Canada 42 39 9 6 4 0 0 81 10 3619
2008 Public Service 43 42 7 5 3 0 0 85 8 168403
2008 Citizenship and Immigration Canada 38 41 9 7 5 0 0 80 12 3088

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Citizenship and Immigration Canada 22 32 18 14 10 4 1 56 26 4814
2014 Operations Sector 20 29 18 15 12 4 1 52 29 2945
2014 International Region 11 34 22 20 10 1 1 47 31 393
2014 IR Headquarters 17 45 14 16 7 2 0 63 23 58
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Citizenship and Immigration Canada 23 34 17 13 10 2 0 58 24 3618
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Citizenship and Immigration Canada 18 34 17 16 12 3 0 53 29 3079

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Citizenship and Immigration Canada 20 25 15 16 19 3 2 47 37 4814
2014 Operations Sector 19 23 14 17 20 3 2 45 40 2947
2014 International Region 16 32 15 15 16 2 3 51 33 393
2014 IR Headquarters 19 45 9 14 11 4 0 66 25 58
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Citizenship and Immigration Canada 17 27 14 19 19 2 2 46 39 3617
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Citizenship and Immigration Canada 16 31 14 17 18 2 2 49 36 3076

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Citizenship and Immigration Canada 26 41 14 12 6 0 1 68 18 4838
2014 Operations Sector 25 39 14 12 7 1 1 66 20 2951
2014 International Region 25 48 11 11 5 0 0 73 16 393
2014 IR Headquarters 33 52 5 7 2 2 0 86 9 58
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Citizenship and Immigration Canada 31 40 12 10 7 0 1 71 17 3618

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Citizenship and Immigration Canada 32 37 15 9 6 0 1 70 15 4836
2014 Operations Sector 32 36 16 10 6 0 1 68 17 2949
2014 International Region 34 39 12 9 5 0 0 73 15 392
2014 IR Headquarters 43 41 7 3 4 2 0 86 7 58

Question 18. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Citizenship and Immigration Canada 33 39 13 9 5 0 0 73 14 4838
2014 Operations Sector 32 39 14 9 5 0 0 71 15 2949
2014 International Region 29 41 15 10 5 0 0 70 15 393
2014 IR Headquarters 36 42 10 11 0 2 0 79 11 58
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Citizenship and Immigration Canada 38 39 11 8 3 1 1 78 11 3610

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Citizenship and Immigration Canada 39 34 12 8 5 1 1 74 14 4837
2014 Operations Sector 39 32 13 9 5 1 1 72 14 2948
2014 International Region 31 36 13 14 5 0 0 68 19 393
2014 IR Headquarters 40 34 12 7 7 0 0 75 14 58
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Citizenship and Immigration Canada 39 35 11 8 5 1 1 76 13 3622

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 24 11 11 13 2 10 61 27 181828
2014 Citizenship and Immigration Canada 39 23 10 8 7 2 10 71 17 4840
2014 Operations Sector 39 23 11 8 8 2 10 69 19 2948
2014 International Region 35 28 10 10 8 1 8 70 20 393
2014 IR Headquarters 40 21 12 9 2 7 10 73 13 58
2011 Public Service 31 24 10 11 13 2 10 62 27 200707
2011 Citizenship and Immigration Canada 32 23 10 11 12 2 9 62 26 3620
2008 Public Service 34 24 9 11 12 2 9 65 25 168919
2008 Citizenship and Immigration Canada 30 24 11 12 12 2 9 60 27 3100

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Citizenship and Immigration Canada 37 33 17 7 5 0 1 71 12 4838
2014 Operations Sector 38 32 17 7 5 0 1 71 11 2949
2014 International Region 26 35 19 10 9 1 0 61 20 392
2014 IR Headquarters 21 46 12 7 12 2 0 68 19 57
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Citizenship and Immigration Canada 34 34 18 8 5 0 1 69 13 3625
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Citizenship and Immigration Canada 29 32 20 10 7 0 1 63 17 3096

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Citizenship and Immigration Canada 51 22 8 4 4 4 7 82 9 4825
2014 Operations Sector 51 21 8 4 5 4 8 81 10 2946
2014 International Region 27 25 13 7 8 7 14 65 19 393
2014 IR Headquarters 32 26 5 7 10 14 5 72 21 58
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Citizenship and Immigration Canada 48 25 8 7 6 2 4 78 13 3621

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Public Service 26 40 34 180859
2014 Citizenship and Immigration Canada 29 36 35 4816
2014 Operations Sector 26 39 35 2949
2014 International Region 18 57 25 393
2014 IR Headquarters 27 52 21 58
2011 Public Service 27 42 31 198979
2011 Citizenship and Immigration Canada 32 36 32 3600

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Public Service 18 32 30 10 11 47681
2014 Citizenship and Immigration Canada 11 35 32 8 14 1402
2014 Operations Sector 11 35 29 11 15 773
2014 International Region 23 30 13 13 20 72
2014 IR Headquarters 25 57 6 6 6 16
2011 Public Service 19 32 31 8 10 53795
2011 Citizenship and Immigration Canada 14 36 35 6 8 1144
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Citizenship and Immigration Canada 46 38 9 4 2 0 0 85 7 4840
2014 Operations Sector 47 37 9 4 2 1 0 84 7 2948
2014 International Region 53 36 5 3 2 0 0 90 5 393
2014 IR Headquarters 55 36 4 3 2 0 0 91 5 58
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Citizenship and Immigration Canada 45 39 8 5 3 1 0 84 8 3622
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Citizenship and Immigration Canada 46 37 8 5 3 0 0 84 8 3097

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Citizenship and Immigration Canada 30 41 15 8 3 2 0 73 11 4819
2014 Operations Sector 31 42 15 7 4 1 0 74 11 2947
2014 International Region 21 50 14 9 4 1 1 73 13 393
2014 IR Headquarters 22 54 19 3 0 2 0 77 3 58
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Citizenship and Immigration Canada 31 43 14 7 3 1 0 75 10 3607

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 36 21 8 5 9 0 62 15 181045
2014 Citizenship and Immigration Canada 31 38 16 5 2 8 0 75 7 4818
2014 Operations Sector 32 38 15 4 2 7 0 76 7 2946
2014 International Region 25 48 15 4 2 5 1 78 7 393
2014 IR Headquarters 23 51 16 0 2 9 0 81 2 58
2011 Public Service 21 38 19 9 4 8 0 65 14 199244
2011 Citizenship and Immigration Canada 32 40 15 5 2 6 0 77 7 3602

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Citizenship and Immigration Canada 11 27 35 15 8 1 3 24 39 4823
2014 Operations Sector 12 26 35 15 9 1 3 25 39 2944
2014 International Region 10 31 39 13 5 1 1 18 42 392
2014 IR Headquarters 12 29 42 8 7 2 0 15 42 58
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Citizenship and Immigration Canada 12 28 34 15 8 1 2 24 41 3609
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Citizenship and Immigration Canada 12 27 35 16 6 1 2 23 41 3093

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Citizenship and Immigration Canada 11 19 29 21 13 3 4 37 32 4817
2014 Operations Sector 12 19 28 20 15 3 4 37 32 2936
2014 International Region 6 20 33 23 13 3 2 38 27 391
2014 IR Headquarters 14 15 35 26 8 2 0 35 30 58
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Citizenship and Immigration Canada 10 17 29 24 14 2 4 41 29 3604
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Citizenship and Immigration Canada 11 20 31 22 11 2 3 35 33 3081

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Citizenship and Immigration Canada 12 19 29 18 11 3 6 33 35 4811
2014 Operations Sector 11 17 28 20 14 4 7 38 31 2934
2014 International Region 7 17 35 24 11 2 4 38 25 391
2014 IR Headquarters 17 38 29 10 3 2 0 14 57 58
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Citizenship and Immigration Canada 13 19 30 18 11 3 6 31 36 3596
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Citizenship and Immigration Canada 14 22 30 18 9 3 5 28 39 3083

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Citizenship and Immigration Canada 10 16 31 23 14 1 5 40 28 4803
2014 Operations Sector 9 15 28 25 16 2 5 45 26 2928
2014 International Region 6 18 32 31 10 1 3 43 24 389
2014 IR Headquarters 12 34 22 22 7 2 0 30 48 58
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Citizenship and Immigration Canada 10 19 33 21 12 1 4 34 31 3596
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Citizenship and Immigration Canada 10 20 33 22 10 1 4 34 32 3082

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Citizenship and Immigration Canada 15 22 27 17 13 2 5 32 39 4817
2014 Operations Sector 15 21 26 17 15 2 5 34 38 2937
2014 International Region 19 28 31 12 7 1 2 19 48 391
2014 IR Headquarters 24 33 31 5 5 2 0 10 58 58
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Citizenship and Immigration Canada 18 25 27 14 10 1 4 26 46 3609
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Citizenship and Immigration Canada 21 26 25 15 9 1 4 25 49 3080

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Citizenship and Immigration Canada 13 19 26 20 13 4 5 36 36 4816
2014 Operations Sector 15 21 26 17 12 4 5 33 39 2940
2014 International Region 6 15 34 27 13 1 3 42 22 392
2014 IR Headquarters 10 26 45 10 5 2 2 15 38 58
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Citizenship and Immigration Canada 11 19 28 20 13 3 6 37 33 3602
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Citizenship and Immigration Canada 17 25 25 17 9 3 4 28 45 3089

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Citizenship and Immigration Canada 11 20 32 18 11 3 5 32 34 4813
2014 Operations Sector 11 19 31 18 13 3 4 34 33 2937
2014 International Region 8 22 36 23 8 2 2 32 31 391
2014 IR Headquarters 9 35 31 20 3 2 0 24 44 58

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 60 33 4 2 1 0 0 94 3 181603
2014 Citizenship and Immigration Canada 68 28 3 1 0 0 0 96 2 4834
2014 Operations Sector 69 27 2 1 0 0 0 96 1 2950
2014 International Region 62 34 3 2 0 0 0 96 2 393
2014 IR Headquarters 70 30 0 0 0 0 0 100 0 58
2011 Public Service 61 33 4 2 1 0 0 94 3 200094
2011 Citizenship and Immigration Canada 67 28 3 2 1 0 0 95 2 3615

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Citizenship and Immigration Canada 51 29 7 7 5 1 0 80 12 4830
2014 Operations Sector 51 29 7 7 5 1 0 81 12 2947
2014 International Region 44 36 9 8 3 1 0 81 11 392
2014 IR Headquarters 53 29 4 5 3 5 0 87 9 58

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Citizenship and Immigration Canada 49 36 7 5 2 0 0 86 7 4824
2014 Operations Sector 49 37 6 5 2 0 0 87 7 2943
2014 International Region 46 42 6 6 1 0 0 87 7 393
2014 IR Headquarters 65 30 0 5 0 0 0 95 5 58

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Citizenship and Immigration Canada 51 30 10 3 2 4 0 85 5 4809
2014 Operations Sector 52 29 10 3 2 3 1 84 5 2944
2014 International Region 47 33 12 3 1 4 0 83 4 393
2014 IR Headquarters 46 36 7 2 0 9 0 90 2 58

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Citizenship and Immigration Canada 50 33 9 4 2 2 0 85 6 4818
2014 Operations Sector 50 32 10 4 2 2 0 84 6 2951
2014 International Region 39 38 11 9 2 1 0 77 11 393
2014 IR Headquarters 38 45 9 7 2 0 0 82 9 58
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Citizenship and Immigration Canada 40 35 13 6 4 2 0 77 10 3607

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Citizenship and Immigration Canada 54 32 8 4 2 0 0 87 6 4811
2014 Operations Sector 55 31 7 4 2 0 0 86 6 2946
2014 International Region 44 37 13 5 2 0 0 80 7 392
2014 IR Headquarters 46 46 5 4 0 0 0 91 4 57
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Citizenship and Immigration Canada 46 34 10 5 4 0 0 81 9 3600
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Citizenship and Immigration Canada 37 38 12 8 5 0 0 75 13 3045

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Citizenship and Immigration Canada 35 30 14 8 5 5 4 71 14 4833
2014 Operations Sector 35 30 14 7 5 6 4 71 13 2950
2014 International Region 30 35 15 8 4 5 3 72 13 393
2014 IR Headquarters 41 26 5 4 3 14 7 84 9 58

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 41 11 4 2 3 1 82 6 180996
2014 Citizenship and Immigration Canada 41 41 10 3 1 3 0 85 5 4814
2014 Operations Sector 42 40 10 3 1 3 0 85 5 2948
2014 International Region 40 47 9 2 1 2 0 88 3 393
2014 IR Headquarters 45 41 7 4 2 2 0 88 5 58
2011 Public Service 35 40 13 5 2 3 1 78 8 199266
2011 Citizenship and Immigration Canada 40 38 12 4 2 4 0 81 6 3603

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Citizenship and Immigration Canada 42 37 9 6 3 2 1 82 9 4816
2014 Operations Sector 44 36 8 6 3 2 1 83 9 2947
2014 International Region 45 37 10 5 1 1 1 84 6 393
2014 IR Headquarters 48 37 3 8 2 2 0 86 10 58
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Citizenship and Immigration Canada 43 34 9 6 4 3 1 80 10 3606
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Citizenship and Immigration Canada 37 34 10 8 5 4 1 75 14 3058

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 34 20 10 6 5 1 62 18 180998
2014 Citizenship and Immigration Canada 27 33 19 10 5 6 1 65 15 4814
2014 Operations Sector 28 34 18 9 4 5 1 66 15 2947
2014 International Region 35 36 12 11 1 4 1 75 13 393
2014 IR Headquarters 39 28 8 16 0 5 3 74 17 58
2011 Public Service 19 35 21 12 7 5 1 57 20 199149
2011 Citizenship and Immigration Canada 24 36 18 11 5 5 1 64 17 3607

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Citizenship and Immigration Canada 20 23 17 15 13 10 3 49 31 4814
2014 Operations Sector 21 23 17 15 13 9 3 49 32 2945
2014 International Region 16 27 15 20 13 8 2 47 36 393
2014 IR Headquarters 22 21 14 23 10 9 2 48 37 58
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Citizenship and Immigration Canada 17 21 17 15 15 12 3 45 35 3604

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Citizenship and Immigration Canada 40 45 4 9 3 0 0 85 11 4844
2014 Operations Sector 39 46 4 9 3 0 0 84 12 2951
2014 International Region 32 52 4 9 3 0 0 85 12 393
2014 IR Headquarters 26 67 2 5 0 0 0 93 5 58
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Citizenship and Immigration Canada 43 44 4 7 2 0 0 87 9 3626
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Citizenship and Immigration Canada 37 48 4 8 2 0 0 85 11 3102

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Citizenship and Immigration Canada 47 35 6 8 4 0 0 81 12 4843
2014 Operations Sector 45 35 6 9 4 0 0 80 13 2949
2014 International Region 39 38 6 13 4 0 0 76 17 393
2014 IR Headquarters 43 40 2 12 3 0 0 82 16 58
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Citizenship and Immigration Canada 45 35 8 8 4 0 0 80 12 3614

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Citizenship and Immigration Canada 45 37 9 6 2 0 0 82 9 4836
2014 Operations Sector 45 36 8 7 3 0 0 82 10 2944
2014 International Region 36 40 9 11 4 0 0 76 14 391
2014 IR Headquarters 45 34 12 7 0 2 0 80 7 58

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Citizenship and Immigration Canada 73 20 3 2 1 0 0 94 3 4841
2014 Operations Sector 75 19 2 2 1 0 0 95 3 2950
2014 International Region 74 21 3 2 1 0 0 94 3 393
2014 IR Headquarters 69 17 7 5 2 0 0 86 7 58
2011 Public Service 71 20 4 3 1 1 1 92 4 200894
2011 Citizenship and Immigration Canada 75 18 3 2 1 0 1 94 3 3622
2008 Public Service 71 20 3 3 1 0 1 92 4 169051
2008 Citizenship and Immigration Canada 73 19 3 3 1 0 1 93 4 3097

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Citizenship and Immigration Canada 66 19 4 6 4 0 1 85 10 4842
2014 Operations Sector 68 17 4 6 3 0 1 87 9 2950
2014 International Region 63 22 4 8 4 0 0 85 12 393
2014 IR Headquarters 56 19 2 12 10 0 0 76 23 58
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Citizenship and Immigration Canada 67 16 5 7 3 0 1 84 10 3623
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Citizenship and Immigration Canada 65 18 5 7 3 0 1 84 11 3099

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Citizenship and Immigration Canada 72 15 4 4 3 0 2 89 7 4833
2014 Operations Sector 75 13 4 3 2 0 2 90 6 2950
2014 International Region 69 16 4 6 4 0 1 86 10 392
2014 IR Headquarters 69 12 2 9 7 2 0 82 16 58
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Citizenship and Immigration Canada 70 14 5 4 3 0 2 87 8 3616
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Citizenship and Immigration Canada 67 13 5 5 5 0 6 85 10 3070

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Citizenship and Immigration Canada 81 11 3 2 2 0 2 94 3 4826
2014 Operations Sector 81 10 3 2 2 0 2 94 4 2946
2014 International Region 77 14 3 3 2 0 1 92 5 393
2014 IR Headquarters 76 10 3 5 3 2 0 88 9 58
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Citizenship and Immigration Canada 78 12 4 2 2 0 2 92 4 3615
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Citizenship and Immigration Canada 78 9 3 2 2 0 5 92 5 3067

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 20 8 4 2 2 5 85 7 180951
2014 Citizenship and Immigration Canada 61 21 7 4 3 1 3 86 7 4811
2014 Operations Sector 64 19 6 4 2 2 4 87 6 2943
2014 International Region 55 26 6 6 3 1 2 84 9 392
2014 IR Headquarters 45 33 2 12 7 2 0 79 20 58

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 65 20 6 2 2 3 3 90 4 180921
2014 Citizenship and Immigration Canada 67 20 5 3 1 2 2 91 4 4808
2014 Operations Sector 68 18 5 3 1 3 2 91 5 2944
2014 International Region 65 21 6 4 0 2 2 89 5 393
2014 IR Headquarters 60 24 5 7 0 3 0 87 7 58
2011 Public Service 67 19 6 2 1 2 3 90 4 200185
2011 Citizenship and Immigration Canada 69 18 6 3 1 2 2 90 4 3616
2008 Public Service 67 18 6 2 1 2 3 89 4 168297
2008 Citizenship and Immigration Canada 65 19 7 3 2 2 2 88 5 3086

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 19 81 180560
2014 Citizenship and Immigration Canada 15 85 4810
2014 Operations Sector 14 86 2945
2014 International Region 12 88 392
2014 IR Headquarters 10 90 58

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 50 32448
2014 Citizenship and Immigration Canada 47 702
2014 Operations Sector 49 401
2014 International Region 34 48
2014 IR Headquarters Insufficient data

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 63 32448
2014 Citizenship and Immigration Canada 63 702
2014 Operations Sector 62 401
2014 International Region 68 48
2014 IR Headquarters Insufficient data

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32448
2014 Citizenship and Immigration Canada 5 702
2014 Operations Sector 5 401
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Citizenship and Immigration Canada 0 702
2014 Operations Sector 0 401
2014 International Region 0 48
2014 IR Headquarters Insufficient data

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 5 32448
2014 Citizenship and Immigration Canada 4 702
2014 Operations Sector 4 401
2014 International Region 14 48
2014 IR Headquarters Insufficient data

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32448
2014 Citizenship and Immigration Canada 5 702
2014 Operations Sector 8 401
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Citizenship and Immigration Canada 3 702
2014 Operations Sector 4 401
2014 International Region 0 48
2014 IR Headquarters Insufficient data

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Citizenship and Immigration Canada 36 700
2014 Operations Sector 35 400
2014 International Region 45 48
2014 IR Headquarters Insufficient data

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Citizenship and Immigration Canada 40 700
2014 Operations Sector 37 400
2014 International Region 39 48
2014 IR Headquarters Insufficient data

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 43 32479
2014 Citizenship and Immigration Canada 44 700
2014 Operations Sector 45 400
2014 International Region 36 48
2014 IR Headquarters Insufficient data

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Citizenship and Immigration Canada 42 700
2014 Operations Sector 42 400
2014 International Region 43 48
2014 IR Headquarters Insufficient data

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Citizenship and Immigration Canada 26 700
2014 Operations Sector 24 400
2014 International Region 31 48
2014 IR Headquarters Insufficient data

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 57 32479
2014 Citizenship and Immigration Canada 51 700
2014 Operations Sector 53 400
2014 International Region 60 48
2014 IR Headquarters Insufficient data

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 36 32479
2014 Citizenship and Immigration Canada 36 700
2014 Operations Sector 36 400
2014 International Region 38 48
2014 IR Headquarters Insufficient data

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 2 32479
2014 Citizenship and Immigration Canada 1 700
2014 Operations Sector 2 400
2014 International Region 0 48
2014 IR Headquarters Insufficient data

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32479
2014 Citizenship and Immigration Canada 7 700
2014 Operations Sector 8 400
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 13 32479
2014 Citizenship and Immigration Canada 12 700
2014 Operations Sector 11 400
2014 International Region 10 48
2014 IR Headquarters Insufficient data

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 46 32479
2014 Citizenship and Immigration Canada 48 700
2014 Operations Sector 50 400
2014 International Region 47 48
2014 IR Headquarters Insufficient data

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Citizenship and Immigration Canada 23 700
2014 Operations Sector 22 400
2014 International Region 30 48
2014 IR Headquarters Insufficient data

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 14 32479
2014 Citizenship and Immigration Canada 12 700
2014 Operations Sector 13 400
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 51 32463
2014 Citizenship and Immigration Canada 52 699
2014 Operations Sector 50 401
2014 International Region 60 48
2014 IR Headquarters Insufficient data

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 30 32463
2014 Citizenship and Immigration Canada 29 699
2014 Operations Sector 26 401
2014 International Region 35 48
2014 IR Headquarters Insufficient data

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 10 32463
2014 Citizenship and Immigration Canada 11 699
2014 Operations Sector 8 401
2014 International Region 14 48
2014 IR Headquarters Insufficient data

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 21 32463
2014 Citizenship and Immigration Canada 21 699
2014 Operations Sector 20 401
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 12 32463
2014 Citizenship and Immigration Canada 12 699
2014 Operations Sector 11 401
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32463
2014 Citizenship and Immigration Canada 7 699
2014 Operations Sector 6 401
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 16 32463
2014 Citizenship and Immigration Canada 14 699
2014 Operations Sector 13 401
2014 International Region 11 48
2014 IR Headquarters Insufficient data

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 11 32463
2014 Citizenship and Immigration Canada 10 699
2014 Operations Sector 11 401
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 25 32463
2014 Citizenship and Immigration Canada 24 699
2014 Operations Sector 27 401
2014 International Region 25 48
2014 IR Headquarters Insufficient data

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Citizenship and Immigration Canada 12 651
2014 Operations Sector 12 376
2014 International Region 12 46
2014 IR Headquarters Insufficient data

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 16 30161
2014 Citizenship and Immigration Canada 19 651
2014 Operations Sector 19 376
2014 International Region 14 46
2014 IR Headquarters Insufficient data

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Citizenship and Immigration Canada 12 651
2014 Operations Sector 11 376
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Citizenship and Immigration Canada 7 651
2014 Operations Sector 6 376
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Citizenship and Immigration Canada 12 651
2014 Operations Sector 11 376
2014 International Region 14 46
2014 IR Headquarters Insufficient data

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Citizenship and Immigration Canada 11 651
2014 Operations Sector 12 376
2014 International Region 20 46
2014 IR Headquarters Insufficient data

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Citizenship and Immigration Canada 16 651
2014 Operations Sector 16 376
2014 International Region 18 46
2014 IR Headquarters Insufficient data

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Citizenship and Immigration Canada 9 651
2014 Operations Sector 9 376
2014 International Region 14 46
2014 IR Headquarters Insufficient data

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Citizenship and Immigration Canada 11 651
2014 Operations Sector 10 376
2014 International Region 14 46
2014 IR Headquarters Insufficient data

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 25 30161
2014 Citizenship and Immigration Canada 25 651
2014 Operations Sector 23 376
2014 International Region 28 46
2014 IR Headquarters Insufficient data

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 9 30161
2014 Citizenship and Immigration Canada 10 651
2014 Operations Sector 10 376
2014 International Region 11 46
2014 IR Headquarters Insufficient data

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 45 30161
2014 Citizenship and Immigration Canada 47 651
2014 Operations Sector 50 376
2014 International Region 50 46
2014 IR Headquarters Insufficient data

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 2 30161
2014 Citizenship and Immigration Canada 1 651
2014 Operations Sector Insufficient data
2014 International Region 0 46
2014 IR Headquarters Insufficient data

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 54 30161
2014 Citizenship and Immigration Canada 48 651
2014 Operations Sector 49 376
2014 International Region 57 46
2014 IR Headquarters Insufficient data

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Citizenship and Immigration Canada 12 651
2014 Operations Sector 14 376
2014 International Region 13 46
2014 IR Headquarters Insufficient data

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Citizenship and Immigration Canada 19 16 18 6 5 27 9 55 17 4816
2014 Operations Sector 20 16 18 6 5 27 9 56 17 2949
2014 International Region 17 22 18 9 5 24 5 55 19 393
2014 IR Headquarters 14 19 15 10 3 33 5 53 23 58

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Citizenship and Immigration Canada 31 26 18 5 4 15 2 68 10 4815
2014 Operations Sector 33 26 17 5 3 13 1 69 10 2949
2014 International Region 28 34 18 7 3 9 1 69 11 393
2014 IR Headquarters 27 37 19 5 2 10 0 71 8 58
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Citizenship and Immigration Canada 36 34 14 6 4 7 0 75 10 3587

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 8 92 180400
2014 Citizenship and Immigration Canada 7 93 4799
2014 Operations Sector 7 93 2940
2014 International Region 7 93 393
2014 IR Headquarters Insufficient data

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 36 13828
2014 Citizenship and Immigration Canada 36 341
2014 Operations Sector 39 209
2014 International Region 29 25
2014 IR Headquarters Insufficient data

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 80 13828
2014 Citizenship and Immigration Canada 77 341
2014 Operations Sector 75 209
2014 International Region 71 25
2014 IR Headquarters Insufficient data

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Citizenship and Immigration Canada 4 341
2014 Operations Sector 3 209
2014 International Region 0 25
2014 IR Headquarters Insufficient data

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Citizenship and Immigration Canada Insufficient data
2014 Operations Sector Insufficient data
2014 International Region 0 25
2014 IR Headquarters Insufficient data

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13828
2014 Citizenship and Immigration Canada 5 341
2014 Operations Sector 6 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Citizenship and Immigration Canada 4 341
2014 Operations Sector 6 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Citizenship and Immigration Canada 8 341
2014 Operations Sector 8 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 20 13822
2014 Citizenship and Immigration Canada 22 343
2014 Operations Sector 22 210
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 17 13822
2014 Citizenship and Immigration Canada 20 343
2014 Operations Sector 20 210
2014 International Region 19 26
2014 IR Headquarters Insufficient data

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 12 13822
2014 Citizenship and Immigration Canada 17 343
2014 Operations Sector 19 210
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 5 13822
2014 Citizenship and Immigration Canada 6 343
2014 Operations Sector 6 210
2014 International Region 0 26
2014 IR Headquarters Insufficient data

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 23 13822
2014 Citizenship and Immigration Canada 21 343
2014 Operations Sector 22 210
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 24 13822
2014 Citizenship and Immigration Canada 17 343
2014 Operations Sector 17 210
2014 International Region 18 26
2014 IR Headquarters Insufficient data

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13822
2014 Citizenship and Immigration Canada 5 343
2014 Operations Sector 5 210
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13822
2014 Citizenship and Immigration Canada 7 343
2014 Operations Sector 7 210
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Citizenship and Immigration Canada 18 343
2014 Operations Sector 19 210
2014 International Region 21 26
2014 IR Headquarters Insufficient data

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Citizenship and Immigration Canada 15 343
2014 Operations Sector 17 210
2014 International Region 19 26
2014 IR Headquarters Insufficient data

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 1 13822
2014 Citizenship and Immigration Canada 0 343
2014 Operations Sector 0 210
2014 International Region 0 26
2014 IR Headquarters Insufficient data

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 30 13822
2014 Citizenship and Immigration Canada 28 343
2014 Operations Sector 24 210
2014 International Region 23 26
2014 IR Headquarters Insufficient data

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 29 13830
2014 Citizenship and Immigration Canada 27 342
2014 Operations Sector 27 209
2014 International Region 31 25
2014 IR Headquarters Insufficient data

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13830
2014 Citizenship and Immigration Canada 15 342
2014 Operations Sector 13 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Citizenship and Immigration Canada 6 342
2014 Operations Sector 3 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 19 13830
2014 Citizenship and Immigration Canada 16 342
2014 Operations Sector 14 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Citizenship and Immigration Canada 6 342
2014 Operations Sector 4 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13830
2014 Citizenship and Immigration Canada 8 342
2014 Operations Sector 8 209
2014 International Region 0 25
2014 IR Headquarters Insufficient data

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Citizenship and Immigration Canada 10 342
2014 Operations Sector 9 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Citizenship and Immigration Canada 7 342
2014 Operations Sector 5 209
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 48 13830
2014 Citizenship and Immigration Canada 47 342
2014 Operations Sector 50 209
2014 International Region 55 25
2014 IR Headquarters Insufficient data

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 6 12831
2014 Citizenship and Immigration Canada 8 317
2014 Operations Sector 8 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 11 12831
2014 Citizenship and Immigration Canada 11 317
2014 Operations Sector 14 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 4 12831
2014 Citizenship and Immigration Canada 4 317
2014 Operations Sector 4 193
2014 International Region 0 25
2014 IR Headquarters Insufficient data

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Citizenship and Immigration Canada 4 317
2014 Operations Sector 4 193
2014 International Region 0 25
2014 IR Headquarters Insufficient data

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Citizenship and Immigration Canada 2 317
2014 Operations Sector Insufficient data
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 5 12831
2014 Citizenship and Immigration Canada 5 317
2014 Operations Sector 5 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 7 12831
2014 Citizenship and Immigration Canada 9 317
2014 Operations Sector 8 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Citizenship and Immigration Canada 8 317
2014 Operations Sector 8 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 10 12831
2014 Citizenship and Immigration Canada 9 317
2014 Operations Sector 8 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 23 12831
2014 Citizenship and Immigration Canada 20 317
2014 Operations Sector 17 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Citizenship and Immigration Canada 7 317
2014 Operations Sector 8 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 44 12831
2014 Citizenship and Immigration Canada 45 317
2014 Operations Sector 47 193
2014 International Region 27 25
2014 IR Headquarters Insufficient data

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 2 12831
2014 Citizenship and Immigration Canada 2 317
2014 Operations Sector Insufficient data
2014 International Region 0 25
2014 IR Headquarters Insufficient data

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 65 12831
2014 Citizenship and Immigration Canada 58 317
2014 Operations Sector 58 193
2014 International Region 56 25
2014 IR Headquarters Insufficient data

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 13 12831
2014 Citizenship and Immigration Canada 12 317
2014 Operations Sector 8 193
2014 International Region Insufficient data
2014 IR Headquarters Insufficient data

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Citizenship and Immigration Canada 21 15 18 3 2 33 9 61 9 4807
2014 Operations Sector 22 15 18 3 2 31 9 61 9 2945
2014 International Region 22 19 18 3 2 30 7 63 8 393
2014 IR Headquarters 19 21 13 2 0 40 5 72 3 58

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Citizenship and Immigration Canada 34 26 16 3 2 17 2 74 6 4808
2014 Operations Sector 37 25 16 3 2 15 2 75 6 2942
2014 International Region 36 31 15 3 2 11 2 77 6 393
2014 IR Headquarters 34 40 10 0 0 14 2 88 0 58
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Citizenship and Immigration Canada 42 34 11 3 2 7 0 82 6 3586

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 15 85 180286
2014 Citizenship and Immigration Canada 14 86 4799
2014 Operations Sector 14 86 2941
2014 International Region 11 89 393
2014 IR Headquarters 16 84 58

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 78 22 27355
2014 Citizenship and Immigration Canada 78 22 673
2014 Operations Sector 76 24 412
2014 International Region 78 22 43
2014 IR Headquarters Insufficient data

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Citizenship and Immigration Canada 54 33 5 4 3 0 1 88 7 525
2014 Operations Sector 53 33 4 5 4 1 0 87 8 313
2014 International Region 55 33 2 7 3 0 0 88 10 34
2014 IR Headquarters Insufficient data

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 50 10 5 2 2 5 81 8 180775
2014 Citizenship and Immigration Canada 25 46 10 6 3 3 7 79 10 4813
2014 Operations Sector 25 46 10 6 4 3 6 78 11 2948
2014 International Region 25 43 9 5 2 4 12 80 8 392
2014 IR Headquarters 26 52 3 9 2 0 8 85 11 58
2011 Public Service 25 51 10 6 2 1 4 81 8 198482
2011 Citizenship and Immigration Canada 27 49 10 7 2 1 4 80 9 3586
2008 Public Service 25 49 10 7 3 2 5 79 10 165000
2008 Citizenship and Immigration Canada 26 47 10 8 3 1 4 77 12 3045

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 10 24 23 10 7 19 8 46 22 180722
2014 Citizenship and Immigration Canada 11 21 20 7 5 23 12 50 19 4811
2014 Operations Sector 12 22 20 8 6 22 10 50 21 2948
2014 International Region 11 24 15 10 8 14 19 52 26 393
2014 IR Headquarters 15 22 14 7 9 19 14 56 23 58
2011 Public Service 10 26 23 10 6 18 6 48 22 198413
2011 Citizenship and Immigration Canada 12 24 22 10 6 21 6 49 22 3584

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 12 4 2 8 5 79 7 180760
2014 Citizenship and Immigration Canada 39 29 10 3 1 11 7 83 5 4812
2014 Operations Sector 39 29 10 3 1 12 6 83 5 2947
2014 International Region 35 32 8 3 0 9 13 86 4 393
2014 IR Headquarters 43 38 3 0 0 7 8 96 0 58
2011 Public Service 36 34 12 4 2 8 4 79 8 198530
2011 Citizenship and Immigration Canada 41 30 11 3 1 9 4 82 5 3587
2008 Public Service 33 36 12 4 2 8 5 79 7 164878
2008 Citizenship and Immigration Canada 35 34 11 3 2 9 5 80 6 3043

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 32 15 6 4 11 5 70 12 180628
2014 Citizenship and Immigration Canada 32 28 13 4 2 15 7 77 7 4807
2014 Operations Sector 31 28 14 4 2 15 6 75 7 2944
2014 International Region 23 33 13 7 2 10 13 72 12 392
2014 IR Headquarters 31 35 8 9 3 7 7 76 14 58
2011 Public Service 27 33 15 6 4 10 4 71 12 198183
2011 Citizenship and Immigration Canada 33 30 15 5 3 11 4 74 8 3586
2008 Public Service 29 34 13 8 5 7 5 71 14 165597
2008 Citizenship and Immigration Canada 29 32 14 7 5 8 4 70 14 3058