2014 Public Service Employee Survey Results by Theme for Processing and Payment Services - Quebec

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Employment and Social Development Canada 26 45 13 9 6 0 0 72 15 15353
2014 Service Canada 26 46 13 9 6 0 0 72 15 10653
2014 Quebec 21 51 16 9 4 0 0 72 13 2420
2014 Processing and Payment Services - Quebec 21 53 15 8 3 0 0 74 11 1065
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Employment and Social Development Canada 31 41 12 9 6 0 0 72 15 17130
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Employment and Social Development Canada 32 42 11 9 5 0 0 75 14 15141

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 66 27 4 1 1 0 0 93 2 181841
2014 Employment and Social Development Canada 65 28 5 1 1 0 0 93 2 15356
2014 Service Canada 64 29 5 1 1 0 0 93 2 10658
2014 Quebec 52 39 6 1 1 0 0 92 2 2420
2014 Processing and Payment Services - Quebec 50 41 7 1 0 0 0 92 1 1065
2011 Public Service 65 28 4 1 1 0 0 94 2 200727
2011 Employment and Social Development Canada 65 29 4 1 1 0 0 94 2 17137

Question 15. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Employment and Social Development Canada 56 31 9 3 2 0 0 87 4 15345
2014 Service Canada 57 30 9 3 2 0 0 87 4 10653
2014 Quebec 46 38 11 2 1 0 0 85 4 2420
2014 Processing and Payment Services - Quebec 45 40 11 2 1 0 0 86 4 1065
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Employment and Social Development Canada 55 32 8 3 2 0 0 87 5 17133

Question 19. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Employment and Social Development Canada 34 41 13 7 5 0 0 76 12 15339
2014 Service Canada 34 41 13 7 5 0 0 75 12 10644
2014 Quebec 28 47 15 6 4 0 0 76 10 2419
2014 Processing and Payment Services - Quebec 28 49 14 6 2 0 0 77 8 1065
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Employment and Social Development Canada 36 42 11 7 4 0 0 78 12 17154
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Employment and Social Development Canada 37 43 9 7 4 0 0 80 11 15253

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Employment and Social Development Canada 22 35 19 13 9 1 0 58 22 15287
2014 Service Canada 22 35 19 13 9 1 0 58 23 10606
2014 Quebec 18 40 22 12 6 1 0 60 18 2414
2014 Processing and Payment Services - Quebec 20 46 19 10 4 1 0 66 14 1063
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Employment and Social Development Canada 22 34 21 12 10 1 0 57 22 16976

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Employment and Social Development Canada 22 37 19 13 8 0 0 60 21 15282
2014 Service Canada 22 37 19 14 8 0 0 59 22 10602
2014 Quebec 18 42 23 11 5 1 0 60 17 2413
2014 Processing and Payment Services - Quebec 20 45 21 10 4 0 0 66 14 1063
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Employment and Social Development Canada 21 37 19 13 9 1 0 59 22 16943
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Employment and Social Development Canada 23 40 17 13 7 0 0 63 21 14805

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Employment and Social Development Canada 21 24 20 16 13 5 1 48 31 15279
2014 Service Canada 20 24 20 16 13 5 1 48 32 10601
2014 Quebec 17 27 23 14 11 7 1 47 28 2412
2014 Processing and Payment Services - Quebec 18 27 23 14 10 8 1 49 26 1061
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Employment and Social Development Canada 23 25 19 15 13 6 1 51 29 16965
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Employment and Social Development Canada 22 28 18 16 11 5 1 53 28 14812
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Employment and Social Development Canada 41 32 13 6 4 2 1 76 11 15329
2014 Service Canada 40 32 13 7 4 3 1 75 12 10635
2014 Quebec 35 41 13 6 2 2 0 78 9 2418
2014 Processing and Payment Services - Quebec 40 40 11 5 1 2 0 83 6 1063
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Employment and Social Development Canada 39 33 14 7 5 2 0 74 12 17074
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Employment and Social Development Canada 35 33 14 8 7 3 1 70 16 15005

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Employment and Social Development Canada 39 35 11 8 5 1 0 76 13 15324
2014 Service Canada 38 36 11 9 5 1 0 75 14 10629
2014 Quebec 33 44 12 7 3 1 0 78 9 2419
2014 Processing and Payment Services - Quebec 37 45 10 6 1 1 0 83 7 1063
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Employment and Social Development Canada 37 36 11 10 5 1 0 74 15 17060
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Employment and Social Development Canada 34 36 11 11 8 1 0 70 19 14987

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Employment and Social Development Canada 44 31 11 7 5 0 0 76 12 15308
2014 Service Canada 43 32 12 7 5 0 0 75 13 10619
2014 Quebec 37 41 13 6 3 0 0 78 10 2417
2014 Processing and Payment Services - Quebec 41 41 10 5 2 0 0 83 7 1063

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Employment and Social Development Canada 24 32 17 9 7 11 0 62 18 15302
2014 Service Canada 23 31 18 9 7 12 0 61 19 10615
2014 Quebec 17 36 20 9 5 12 1 61 16 2417
2014 Processing and Payment Services - Quebec 19 40 19 7 3 12 0 68 11 1063
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Employment and Social Development Canada 21 29 20 10 8 10 1 56 21 17028

Question 40. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Employment and Social Development Canada 19 31 21 14 10 4 0 53 25 15304
2014 Service Canada 19 30 21 14 10 5 0 52 26 10615
2014 Quebec 13 33 27 14 8 5 0 49 22 2415
2014 Processing and Payment Services - Quebec 15 38 27 11 5 4 0 55 17 1061
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Employment and Social Development Canada 16 29 22 15 14 4 0 47 30 17003
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Employment and Social Development Canada 18 31 19 15 13 3 0 51 29 14877

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Employment and Social Development Canada 14 27 23 17 11 8 0 44 31 15297
2014 Service Canada 13 26 23 18 12 8 0 43 32 10610
2014 Quebec 9 27 30 18 8 8 0 39 28 2413
2014 Processing and Payment Services - Quebec 9 30 31 15 6 8 0 43 23 1060
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Employment and Social Development Canada 9 27 22 21 14 7 0 39 37 16987
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Employment and Social Development Canada 9 28 21 22 14 6 0 39 38 14863

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 26 19 15 16 7 0 46 34 181094
2014 Employment and Social Development Canada 16 25 20 16 15 9 0 45 34 15297
2014 Service Canada 16 24 19 15 16 9 0 44 34 10611
2014 Quebec 12 28 25 14 11 10 0 44 28 2417
2014 Processing and Payment Services - Quebec 13 33 26 10 9 10 0 51 21 1063
2011 Public Service 15 29 18 16 15 7 0 47 33 198990
2011 Employment and Social Development Canada 12 26 20 17 17 9 0 41 37 16991
2008 Public Service 14 29 18 16 15 8 0 47 33 165352
2008 Employment and Social Development Canada 11 27 18 18 17 9 0 42 38 14868

Question 43. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Employment and Social Development Canada 14 31 19 19 13 4 0 47 33 15291
2014 Service Canada 14 30 18 19 14 4 0 47 34 10605
2014 Quebec 11 36 26 14 9 4 0 49 24 2415
2014 Processing and Payment Services - Quebec 12 40 27 12 6 3 0 54 18 1062
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Employment and Social Development Canada 11 33 19 20 14 3 0 45 36 16987
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Employment and Social Development Canada 12 35 16 21 13 2 0 48 35 14839

Question 44. I have access to senior management in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 13 10 4 1 58 24 180926
2014 Employment and Social Development Canada 21 30 18 13 11 5 2 54 26 15269
2014 Service Canada 20 30 18 13 11 6 2 54 26 10588
2014 Quebec 10 25 24 16 13 8 4 40 33 2409
2014 Processing and Payment Services - Quebec 9 25 26 16 12 8 4 39 32 1060
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Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Employment and Social Development Canada 19 35 19 16 11 0 0 54 27 15353
2014 Service Canada 17 34 19 17 13 0 0 51 30 10655
2014 Quebec 15 36 23 17 9 0 0 51 26 2419
2014 Processing and Payment Services - Quebec 16 37 24 15 7 0 0 54 22 1065
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Employment and Social Development Canada 19 36 17 16 12 0 0 55 28 17148

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 22 19 18 15 13 2 38 40 181465
2014 Employment and Social Development Canada 9 20 19 18 16 15 2 36 40 15334
2014 Service Canada 8 20 20 18 17 15 2 34 42 10640
2014 Quebec 7 23 22 17 12 16 3 37 35 2418
2014 Processing and Payment Services - Quebec 9 26 23 15 7 19 2 43 28 1063

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Employment and Social Development Canada 34 37 13 9 6 1 0 72 15 15329
2014 Service Canada 33 37 13 9 6 1 0 71 16 10633
2014 Quebec 29 44 15 8 4 0 1 73 12 2419
2014 Processing and Payment Services - Quebec 33 47 12 6 2 0 0 80 8 1063
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Employment and Social Development Canada 30 38 14 11 7 1 0 68 18 17079
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Employment and Social Development Canada 26 35 14 13 10 1 1 62 24 15001

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 34 12 5 4 4 1 79 9 181344
2014 Employment and Social Development Canada 39 36 11 4 3 5 1 80 8 15309
2014 Service Canada 39 36 12 4 3 5 1 80 8 10618
2014 Quebec 38 44 9 3 1 3 1 86 5 2414
2014 Processing and Payment Services - Quebec 45 44 6 2 1 2 0 91 2 1060
2011 Public Service 39 32 13 6 5 4 1 75 11 199531
2011 Employment and Social Development Canada 38 33 13 6 5 5 1 75 11 17033
2008 Public Service 36 31 13 7 6 6 1 73 13 166386
2008 Employment and Social Development Canada 32 30 15 8 6 7 1 68 15 14975

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 36 15 10 6 3 5 66 18 40406
2014 Employment and Social Development Canada 26 38 13 10 6 2 4 69 17 2561
2014 Service Canada 27 40 13 11 6 1 2 68 18 1383
2014 Quebec 21 46 15 10 6 0 1 68 16 271
2014 Processing and Payment Services - Quebec 22 52 14 8 3 0 0 74 11 98

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 39 13 14 7 2 1 66 21 181522
2014 Employment and Social Development Canada 23 39 14 14 7 2 1 64 22 15340
2014 Service Canada 20 39 14 16 8 2 1 61 25 10644
2014 Quebec 18 48 18 10 4 2 1 67 15 2420
2014 Processing and Payment Services - Quebec 19 51 18 8 2 2 1 72 10 1063
2011 Public Service 26 37 13 14 8 2 1 65 22 199928
2011 Employment and Social Development Canada 22 36 14 15 9 2 1 61 25 17086
2008 Public Service 26 37 12 14 8 2 1 65 22 166238
2008 Employment and Social Development Canada 23 38 13 15 8 2 1 63 24 14954

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 28 16 13 10 7 1 57 26 181494
2014 Employment and Social Development Canada 20 27 17 14 11 10 1 53 28 15335
2014 Service Canada 17 26 18 15 12 10 1 49 30 10640
2014 Quebec 14 31 21 13 11 9 1 49 27 2418
2014 Processing and Payment Services - Quebec 14 34 20 15 10 7 1 52 27 1063
2011 Public Service 26 27 15 13 11 6 1 58 26 199730
2011 Employment and Social Development Canada 21 27 17 14 12 8 1 53 29 17062
2008 Public Service 27 28 14 13 11 7 1 59 25 166166
2008 Employment and Social Development Canada 22 28 16 14 11 8 1 55 28 14941

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Employment and Social Development Canada 23 41 12 15 7 0 0 65 23 15353
2014 Service Canada 24 43 11 15 7 0 0 67 22 10653
2014 Quebec 24 46 14 12 3 0 0 71 15 2415
2014 Processing and Payment Services - Quebec 24 49 13 11 3 0 0 73 14 1064
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Employment and Social Development Canada 24 41 12 14 7 0 1 66 22 17095
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Employment and Social Development Canada 21 41 13 16 8 0 1 63 24 15187

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 39 11 7 4 0 0 78 11 181902
2014 Employment and Social Development Canada 31 40 14 9 6 0 0 71 15 15365
2014 Service Canada 29 39 16 9 7 0 0 69 16 10662
2014 Quebec 24 42 18 9 6 0 0 67 15 2420
2014 Processing and Payment Services - Quebec 24 45 18 9 4 0 0 69 13 1065
2011 Public Service 42 36 11 6 4 0 0 79 10 200728
2011 Employment and Social Development Canada 36 37 13 8 6 0 0 73 14 17143
2008 Public Service 38 41 11 7 4 0 0 79 10 169105
2008 Employment and Social Development Canada 32 41 13 9 5 0 0 73 14 15267

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 44 38 8 6 3 0 0 82 10 181804
2014 Employment and Social Development Canada 38 39 10 8 5 0 0 78 13 15349
2014 Service Canada 37 39 10 8 5 0 0 76 13 10652
2014 Quebec 31 42 12 8 6 0 0 73 14 2417
2014 Processing and Payment Services - Quebec 31 44 13 8 4 0 0 75 12 1063
2011 Public Service 45 39 7 5 3 0 0 84 8 200298
2011 Employment and Social Development Canada 40 40 8 7 5 0 0 80 11 17109
2008 Public Service 43 42 7 5 3 0 0 85 8 168403
2008 Employment and Social Development Canada 39 42 8 6 4 0 0 82 10 15185

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Employment and Social Development Canada 17 32 18 16 13 4 1 52 30 15292
2014 Service Canada 17 32 18 16 13 4 1 51 30 10609
2014 Quebec 17 38 20 14 8 3 1 57 22 2413
2014 Processing and Payment Services - Quebec 18 38 20 13 6 4 0 59 20 1062
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Employment and Social Development Canada 16 32 19 17 14 2 0 49 32 17104
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Employment and Social Development Canada 14 34 19 18 13 2 0 49 32 15147

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Employment and Social Development Canada 14 23 16 19 23 3 2 39 44 15289
2014 Service Canada 14 23 16 19 23 3 2 39 44 10608
2014 Quebec 12 24 19 19 20 3 3 38 42 2412
2014 Processing and Payment Services - Quebec 13 28 17 18 18 4 3 43 38 1061
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Employment and Social Development Canada 12 25 16 19 24 2 2 39 44 17097
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Employment and Social Development Canada 16 33 15 18 16 1 1 50 35 15120

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Employment and Social Development Canada 17 37 16 17 13 0 1 54 30 15350
2014 Service Canada 14 35 17 18 15 0 1 49 34 10650
2014 Quebec 9 29 25 21 14 0 2 39 36 2419
2014 Processing and Payment Services - Quebec 7 28 27 22 14 0 2 36 37 1065
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Employment and Social Development Canada 22 36 15 15 12 0 1 58 28 17128

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Employment and Social Development Canada 22 34 18 14 11 0 1 57 25 15352
2014 Service Canada 19 32 20 15 13 0 1 52 28 10653
2014 Quebec 14 32 26 17 10 0 1 46 27 2420
2014 Processing and Payment Services - Quebec 12 33 27 17 11 0 1 45 28 1065

Question 18. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Employment and Social Development Canada 25 39 16 12 7 0 0 65 19 15345
2014 Service Canada 23 39 17 12 8 0 0 63 21 10646
2014 Quebec 18 45 21 11 5 0 0 64 15 2418
2014 Processing and Payment Services - Quebec 20 48 19 9 4 0 0 68 13 1065
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Employment and Social Development Canada 31 41 13 10 5 0 0 73 14 17075

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Employment and Social Development Canada 33 35 14 10 8 0 1 68 18 15350
2014 Service Canada 30 34 14 11 9 0 1 66 20 10651
2014 Quebec 26 38 18 9 6 0 2 66 15 2419
2014 Processing and Payment Services - Quebec 28 38 19 7 5 0 3 68 12 1063
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Employment and Social Development Canada 35 37 12 10 6 0 1 72 16 17150

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 24 11 11 13 2 10 61 27 181828
2014 Employment and Social Development Canada 33 23 10 10 12 2 9 63 25 15352
2014 Service Canada 35 23 10 10 13 1 7 64 26 10653
2014 Quebec 46 30 7 6 4 1 6 81 11 2418
2014 Processing and Payment Services - Quebec 49 28 7 6 3 1 6 83 10 1063
2011 Public Service 31 24 10 11 13 2 10 62 27 200707
2011 Employment and Social Development Canada 31 24 10 12 14 1 9 61 29 17147
2008 Public Service 34 24 9 11 12 2 9 65 25 168919
2008 Employment and Social Development Canada 36 25 8 11 12 1 7 66 25 15240

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Employment and Social Development Canada 42 32 15 6 4 0 2 75 10 15353
2014 Service Canada 43 30 16 6 4 0 2 75 9 10656
2014 Quebec 51 33 11 3 1 0 1 84 5 2421
2014 Processing and Payment Services - Quebec 50 34 11 3 1 0 1 84 5 1065
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Employment and Social Development Canada 37 32 16 8 5 0 2 70 13 17127
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Employment and Social Development Canada 29 34 20 10 6 0 1 64 16 15241

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Employment and Social Development Canada 41 23 8 6 8 3 10 74 16 15315
2014 Service Canada 39 23 9 6 9 4 11 72 18 10623
2014 Quebec 34 26 9 6 7 2 16 73 16 2416
2014 Processing and Payment Services - Quebec 40 29 7 4 4 2 15 82 9 1063
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Employment and Social Development Canada 42 27 8 7 9 2 5 73 18 17135

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Public Service 26 40 34 180859
2014 Employment and Social Development Canada 29 35 36 15287
2014 Service Canada 27 37 36 10605
2014 Quebec 26 46 28 2414
2014 Processing and Payment Services - Quebec 25 50 25 1062
2011 Public Service 27 42 31 198979
2011 Employment and Social Development Canada 30 37 33 16988

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Public Service 18 32 30 10 11 47681
2014 Employment and Social Development Canada 16 30 36 9 9 4526
2014 Service Canada 18 30 34 10 8 2907
2014 Quebec 20 26 37 9 8 616
2014 Processing and Payment Services - Quebec 21 30 34 7 8 269
2011 Public Service 19 32 31 8 10 53795
2011 Employment and Social Development Canada 18 30 34 7 10 5131
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Employment and Social Development Canada 37 42 12 5 3 1 0 79 9 15350
2014 Service Canada 37 42 12 5 3 1 0 79 9 10653
2014 Quebec 30 49 13 5 2 0 0 79 8 2419
2014 Processing and Payment Services - Quebec 32 51 11 4 1 0 0 84 5 1065
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Employment and Social Development Canada 34 43 12 7 4 1 0 78 10 17130
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Employment and Social Development Canada 41 40 10 5 3 1 0 82 9 15241

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Employment and Social Development Canada 23 43 18 9 5 2 0 67 14 15302
2014 Service Canada 23 44 18 8 5 2 0 68 14 10615
2014 Quebec 19 51 19 7 3 1 0 71 10 2415
2014 Processing and Payment Services - Quebec 21 56 15 4 2 1 0 78 7 1062
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Employment and Social Development Canada 22 43 17 11 6 2 0 66 17 17036

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 36 21 8 5 9 0 62 15 181045
2014 Employment and Social Development Canada 20 38 21 7 4 9 0 64 13 15288
2014 Service Canada 20 38 20 8 4 9 0 64 13 10604
2014 Quebec 17 44 21 6 2 8 0 68 9 2412
2014 Processing and Payment Services - Quebec 20 50 18 4 1 6 0 74 6 1059
2011 Public Service 21 38 19 9 4 8 0 65 14 199244
2011 Employment and Social Development Canada 19 40 20 8 5 8 0 64 14 17023

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Employment and Social Development Canada 13 29 34 15 7 1 3 22 43 15318
2014 Service Canada 13 28 34 15 7 1 3 22 42 10626
2014 Quebec 10 30 34 16 7 1 2 23 41 2418
2014 Processing and Payment Services - Quebec 7 29 31 20 8 1 3 29 38 1063
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Employment and Social Development Canada 16 31 32 13 6 1 2 19 48 17089
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Employment and Social Development Canada 17 32 32 12 4 1 2 17 50 15196

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Employment and Social Development Canada 13 23 30 18 9 3 3 29 39 15304
2014 Service Canada 14 23 30 17 9 3 3 28 40 10618
2014 Quebec 13 25 33 15 7 3 3 24 41 2414
2014 Processing and Payment Services - Quebec 9 23 32 19 9 4 3 31 35 1061
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Employment and Social Development Canada 18 25 28 16 8 2 3 26 45 17080
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Employment and Social Development Canada 18 26 28 17 7 2 2 25 46 15183

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Employment and Social Development Canada 19 25 27 14 7 3 6 23 48 15305
2014 Service Canada 17 23 27 15 8 3 7 25 45 10618
2014 Quebec 16 28 28 13 5 3 7 20 49 2416
2014 Processing and Payment Services - Quebec 14 27 29 14 6 3 7 22 45 1062
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Employment and Social Development Canada 21 26 26 14 7 2 5 22 51 17068
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Employment and Social Development Canada 21 26 27 15 6 2 4 21 50 15170

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Employment and Social Development Canada 10 19 31 22 11 1 6 35 31 15277
2014 Service Canada 10 18 30 22 12 2 7 37 30 10596
2014 Quebec 8 19 33 22 10 2 7 35 29 2409
2014 Processing and Payment Services - Quebec 8 19 34 21 9 2 7 33 30 1061
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Employment and Social Development Canada 14 21 31 20 9 1 5 31 36 17044
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Employment and Social Development Canada 13 22 33 20 8 1 3 30 36 15167

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Employment and Social Development Canada 21 25 26 14 9 1 4 24 49 15313
2014 Service Canada 21 24 26 14 9 2 5 25 48 10630
2014 Quebec 17 26 24 16 10 2 6 28 46 2415
2014 Processing and Payment Services - Quebec 12 22 25 18 13 2 8 34 38 1062
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Employment and Social Development Canada 23 25 25 14 8 1 4 22 51 17089
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Employment and Social Development Canada 22 26 26 15 7 1 3 23 50 15169

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Employment and Social Development Canada 12 18 26 22 12 4 6 38 33 15297
2014 Service Canada 12 18 25 22 13 4 6 38 34 10614
2014 Quebec 16 25 24 17 9 4 4 29 45 2417
2014 Processing and Payment Services - Quebec 19 21 24 17 10 5 4 30 44 1061
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Employment and Social Development Canada 13 18 26 22 12 3 6 38 34 17053
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Employment and Social Development Canada 16 22 27 20 9 2 4 31 40 15183

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Employment and Social Development Canada 18 25 31 13 7 3 4 20 46 15306
2014 Service Canada 18 25 31 12 7 3 4 20 46 10619
2014 Quebec 14 27 34 12 6 3 4 19 44 2414
2014 Processing and Payment Services - Quebec 14 27 37 11 5 3 3 17 44 1059

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 60 33 4 2 1 0 0 94 3 181603
2014 Employment and Social Development Canada 61 32 4 2 1 0 0 94 2 15343
2014 Service Canada 60 33 4 2 1 0 0 93 3 10645
2014 Quebec 55 40 3 1 0 0 0 95 1 2419
2014 Processing and Payment Services - Quebec 56 40 3 1 0 0 0 96 1 1063
2011 Public Service 61 33 4 2 1 0 0 94 3 200094
2011 Employment and Social Development Canada 63 31 3 2 1 0 0 94 2 17088

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Employment and Social Development Canada 43 30 9 10 6 1 0 74 16 15334
2014 Service Canada 42 30 10 10 7 1 0 73 17 10638
2014 Quebec 42 37 10 6 3 1 0 81 9 2419
2014 Processing and Payment Services - Quebec 48 39 7 4 1 1 0 88 5 1064

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Employment and Social Development Canada 39 42 9 7 3 0 0 81 10 15326
2014 Service Canada 37 43 9 8 3 0 0 80 11 10636
2014 Quebec 35 50 9 4 2 0 0 85 6 2418
2014 Processing and Payment Services - Quebec 39 51 7 2 1 0 0 90 3 1062

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Employment and Social Development Canada 39 35 14 4 3 5 1 78 7 15272
2014 Service Canada 39 34 14 4 3 5 1 78 7 10596
2014 Quebec 32 43 13 3 3 4 1 79 7 2411
2014 Processing and Payment Services - Quebec 33 44 13 3 2 3 1 80 6 1061

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Employment and Social Development Canada 37 38 13 6 3 3 0 77 9 15282
2014 Service Canada 37 38 13 6 4 3 0 77 10 10600
2014 Quebec 29 46 14 5 3 3 0 78 8 2412
2014 Processing and Payment Services - Quebec 30 48 13 4 2 4 0 80 6 1062
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Employment and Social Development Canada 29 38 16 7 6 4 0 70 13 16986

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Employment and Social Development Canada 41 38 11 6 4 0 0 80 9 15274
2014 Service Canada 41 38 11 6 4 0 0 79 10 10599
2014 Quebec 35 47 11 4 2 0 0 83 6 2413
2014 Processing and Payment Services - Quebec 39 45 11 3 1 0 0 85 4 1062
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Employment and Social Development Canada 34 39 14 7 6 1 0 74 13 16959
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Employment and Social Development Canada 29 42 14 9 6 1 0 71 15 14828

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Employment and Social Development Canada 27 31 16 10 8 5 4 63 19 15338
2014 Service Canada 25 31 17 10 8 5 3 61 20 10640
2014 Quebec 21 37 18 9 5 5 5 64 16 2418
2014 Processing and Payment Services - Quebec 24 39 17 5 3 6 6 71 10 1062

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 41 11 4 2 3 1 82 6 180996
2014 Employment and Social Development Canada 38 43 9 4 2 3 0 84 6 15293
2014 Service Canada 40 43 9 4 2 3 0 85 6 10609
2014 Quebec 27 56 9 4 1 2 0 86 5 2414
2014 Processing and Payment Services - Quebec 29 58 8 3 1 2 0 88 4 1063
2011 Public Service 35 40 13 5 2 3 1 78 8 199266
2011 Employment and Social Development Canada 34 41 13 6 3 4 0 78 9 17020

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Employment and Social Development Canada 37 40 10 7 3 3 1 79 11 15297
2014 Service Canada 37 40 10 6 3 2 1 80 10 10612
2014 Quebec 30 50 9 5 2 2 1 83 8 2415
2014 Processing and Payment Services - Quebec 31 53 8 5 1 2 0 86 6 1063
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Employment and Social Development Canada 32 36 12 9 5 5 1 72 15 16994
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Employment and Social Development Canada 27 36 13 11 8 5 1 67 20 14899

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 34 20 10 6 5 1 62 18 180998
2014 Employment and Social Development Canada 26 36 18 10 5 5 1 66 15 15295
2014 Service Canada 27 38 17 9 5 4 1 68 14 10612
2014 Quebec 23 44 17 7 3 4 1 72 11 2416
2014 Processing and Payment Services - Quebec 26 48 14 6 1 3 1 77 8 1063
2011 Public Service 19 35 21 12 7 5 1 57 20 199149
2011 Employment and Social Development Canada 17 34 21 13 8 6 1 55 22 17020

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Employment and Social Development Canada 16 23 18 16 15 10 2 45 35 15296
2014 Service Canada 17 25 17 15 15 9 2 47 34 10610
2014 Quebec 13 32 19 15 10 10 2 51 28 2417
2014 Processing and Payment Services - Quebec 14 34 19 13 8 10 1 54 24 1063
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Employment and Social Development Canada 13 23 19 16 14 12 3 42 36 17034

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Employment and Social Development Canada 33 48 5 10 4 0 0 81 14 15362
2014 Service Canada 32 49 5 10 4 0 0 81 14 10662
2014 Quebec 34 51 6 7 2 0 0 85 9 2421
2014 Processing and Payment Services - Quebec 37 51 5 6 1 0 0 89 7 1065
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Employment and Social Development Canada 34 47 5 11 3 0 0 81 14 17157
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Employment and Social Development Canada 32 48 5 11 4 0 0 81 15 15337

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Employment and Social Development Canada 36 36 8 12 8 0 0 72 20 15352
2014 Service Canada 34 36 8 13 9 0 0 70 22 10653
2014 Quebec 30 39 11 12 8 0 0 69 20 2419
2014 Processing and Payment Services - Quebec 33 41 10 11 5 0 0 75 15 1065
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Employment and Social Development Canada 37 39 8 10 6 0 0 77 15 17068

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Employment and Social Development Canada 37 40 10 9 4 0 0 77 13 15344
2014 Service Canada 35 40 10 10 5 0 0 75 14 10646
2014 Quebec 30 47 12 7 3 0 0 78 11 2418
2014 Processing and Payment Services - Quebec 32 48 11 6 2 0 0 81 8 1063

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Employment and Social Development Canada 69 23 4 3 1 0 1 93 4 15359
2014 Service Canada 71 21 3 2 1 0 1 94 3 10659
2014 Quebec 64 30 3 3 1 0 0 94 4 2419
2014 Processing and Payment Services - Quebec 67 29 2 2 0 0 0 96 2 1065
2011 Public Service 71 20 4 3 1 1 1 92 4 200894
2011 Employment and Social Development Canada 71 20 3 3 1 0 1 93 4 17166
2008 Public Service 71 20 3 3 1 0 1 92 4 169051
2008 Employment and Social Development Canada 71 20 3 3 1 0 1 92 4 15317

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Employment and Social Development Canada 65 19 5 6 3 0 1 86 9 15350
2014 Service Canada 70 18 4 4 2 0 2 89 6 10652
2014 Quebec 60 26 6 5 2 0 1 87 8 2420
2014 Processing and Payment Services - Quebec 62 27 3 5 2 0 1 90 7 1065
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Employment and Social Development Canada 66 18 5 6 3 0 1 85 10 17157
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Employment and Social Development Canada 67 18 4 6 3 0 1 86 9 15320

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Employment and Social Development Canada 70 15 5 3 3 0 4 89 6 15338
2014 Service Canada 73 13 4 2 2 0 5 90 5 10640
2014 Quebec 69 20 3 3 2 0 4 92 5 2418
2014 Processing and Payment Services - Quebec 72 17 2 2 2 0 5 93 5 1063
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Employment and Social Development Canada 69 15 5 4 3 0 4 87 8 17091
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Employment and Social Development Canada 67 13 5 4 4 1 6 86 9 15049

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Employment and Social Development Canada 77 13 3 1 2 0 3 93 3 15322
2014 Service Canada 78 12 3 1 2 0 4 94 3 10628
2014 Quebec 76 18 2 1 1 0 3 97 2 2418
2014 Processing and Payment Services - Quebec 74 18 2 1 1 0 5 96 2 1062
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Employment and Social Development Canada 77 11 3 2 2 0 3 92 4 17064
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Employment and Social Development Canada 78 7 3 2 3 1 6 92 5 14975

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 20 8 4 2 2 5 85 7 180951
2014 Employment and Social Development Canada 59 20 8 4 3 1 5 85 7 15287
2014 Service Canada 62 18 6 3 2 1 7 87 6 10606
2014 Quebec 56 26 5 3 2 1 6 89 6 2412
2014 Processing and Payment Services - Quebec 59 24 4 3 2 1 8 91 5 1062

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 65 20 6 2 2 3 3 90 4 180921
2014 Employment and Social Development Canada 68 19 5 2 1 2 3 91 3 15287
2014 Service Canada 70 17 4 2 1 2 3 92 3 10602
2014 Quebec 64 27 3 2 2 1 1 93 4 2413
2014 Processing and Payment Services - Quebec 63 25 3 3 2 2 2 92 5 1063
2011 Public Service 67 19 6 2 1 2 3 90 4 200185
2011 Employment and Social Development Canada 67 19 6 3 1 2 3 90 4 17100
2008 Public Service 67 18 6 2 1 2 3 89 4 168297
2008 Employment and Social Development Canada 67 17 7 2 2 2 3 89 4 15172

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 19 81 180560
2014 Employment and Social Development Canada 17 83 15258
2014 Service Canada 18 82 10580
2014 Quebec 14 86 2411
2014 Processing and Payment Services - Quebec 10 90 1061

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 50 32448
2014 Employment and Social Development Canada 50 2567
2014 Service Canada 52 1842
2014 Quebec 48 329
2014 Processing and Payment Services - Quebec 46 107

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 63 32448
2014 Employment and Social Development Canada 61 2567
2014 Service Canada 59 1842
2014 Quebec 61 329
2014 Processing and Payment Services - Quebec 60 107

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32448
2014 Employment and Social Development Canada 6 2567
2014 Service Canada 5 1842
2014 Quebec 5 329
2014 Processing and Payment Services - Quebec Insufficient data

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Employment and Social Development Canada 0 2567
2014 Service Canada 0 1842
2014 Quebec Insufficient data
2014 Processing and Payment Services - Quebec 0 107

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 5 32448
2014 Employment and Social Development Canada 3 2567
2014 Service Canada 2 1842
2014 Quebec 2 329
2014 Processing and Payment Services - Quebec Insufficient data

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32448
2014 Employment and Social Development Canada 13 2567
2014 Service Canada 17 1842
2014 Quebec 15 329
2014 Processing and Payment Services - Quebec 15 107

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Employment and Social Development Canada 4 2567
2014 Service Canada 3 1842
2014 Quebec 4 329
2014 Processing and Payment Services - Quebec 5 107

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Employment and Social Development Canada 40 2569
2014 Service Canada 40 1843
2014 Quebec 29 329
2014 Processing and Payment Services - Quebec 27 107

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Employment and Social Development Canada 40 2569
2014 Service Canada 39 1843
2014 Quebec 41 329
2014 Processing and Payment Services - Quebec 38 107

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 43 32479
2014 Employment and Social Development Canada 41 2569
2014 Service Canada 41 1843
2014 Quebec 38 329
2014 Processing and Payment Services - Quebec 34 107

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Employment and Social Development Canada 41 2569
2014 Service Canada 41 1843
2014 Quebec 37 329
2014 Processing and Payment Services - Quebec 36 107

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Employment and Social Development Canada 24 2569
2014 Service Canada 22 1843
2014 Quebec 19 329
2014 Processing and Payment Services - Quebec 15 107

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 57 32479
2014 Employment and Social Development Canada 55 2569
2014 Service Canada 54 1843
2014 Quebec 55 329
2014 Processing and Payment Services - Quebec 56 107

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 36 32479
2014 Employment and Social Development Canada 35 2569
2014 Service Canada 35 1843
2014 Quebec 33 329
2014 Processing and Payment Services - Quebec 34 107

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 2 32479
2014 Employment and Social Development Canada 1 2569
2014 Service Canada 1 1843
2014 Quebec Insufficient data
2014 Processing and Payment Services - Quebec Insufficient data

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32479
2014 Employment and Social Development Canada 7 2569
2014 Service Canada 7 1843
2014 Quebec 5 329
2014 Processing and Payment Services - Quebec Insufficient data

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 13 32479
2014 Employment and Social Development Canada 11 2569
2014 Service Canada 11 1843
2014 Quebec 14 329
2014 Processing and Payment Services - Quebec 14 107

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 46 32479
2014 Employment and Social Development Canada 46 2569
2014 Service Canada 45 1843
2014 Quebec 43 329
2014 Processing and Payment Services - Quebec 38 107

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Employment and Social Development Canada 27 2569
2014 Service Canada 27 1843
2014 Quebec 15 329
2014 Processing and Payment Services - Quebec 13 107

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 14 32479
2014 Employment and Social Development Canada 14 2569
2014 Service Canada 15 1843
2014 Quebec 15 329
2014 Processing and Payment Services - Quebec 10 107

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 51 32463
2014 Employment and Social Development Canada 52 2568
2014 Service Canada 50 1843
2014 Quebec 50 330
2014 Processing and Payment Services - Quebec 41 107

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 30 32463
2014 Employment and Social Development Canada 30 2568
2014 Service Canada 29 1843
2014 Quebec 29 330
2014 Processing and Payment Services - Quebec 34 107

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 10 32463
2014 Employment and Social Development Canada 4 2568
2014 Service Canada 4 1843
2014 Quebec 4 330
2014 Processing and Payment Services - Quebec 7 107

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 21 32463
2014 Employment and Social Development Canada 23 2568
2014 Service Canada 26 1843
2014 Quebec 32 330
2014 Processing and Payment Services - Quebec 30 107

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 12 32463
2014 Employment and Social Development Canada 10 2568
2014 Service Canada 10 1843
2014 Quebec 14 330
2014 Processing and Payment Services - Quebec 14 107

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32463
2014 Employment and Social Development Canada 6 2568
2014 Service Canada 7 1843
2014 Quebec 7 330
2014 Processing and Payment Services - Quebec Insufficient data

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 16 32463
2014 Employment and Social Development Canada 16 2568
2014 Service Canada 16 1843
2014 Quebec 15 330
2014 Processing and Payment Services - Quebec 22 107

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 11 32463
2014 Employment and Social Development Canada 10 2568
2014 Service Canada 10 1843
2014 Quebec 12 330
2014 Processing and Payment Services - Quebec 19 107

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 25 32463
2014 Employment and Social Development Canada 24 2568
2014 Service Canada 25 1843
2014 Quebec 19 330
2014 Processing and Payment Services - Quebec 20 107

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Employment and Social Development Canada 15 2407
2014 Service Canada 15 1711
2014 Quebec 21 308
2014 Processing and Payment Services - Quebec 26 103

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 16 30161
2014 Employment and Social Development Canada 16 2407
2014 Service Canada 15 1711
2014 Quebec 14 308
2014 Processing and Payment Services - Quebec 12 103

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Employment and Social Development Canada 12 2407
2014 Service Canada 12 1711
2014 Quebec 15 308
2014 Processing and Payment Services - Quebec 17 103

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Employment and Social Development Canada 8 2407
2014 Service Canada 8 1711
2014 Quebec 7 308
2014 Processing and Payment Services - Quebec 7 103

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Employment and Social Development Canada 11 2407
2014 Service Canada 11 1711
2014 Quebec 12 308
2014 Processing and Payment Services - Quebec 9 103

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Employment and Social Development Canada 12 2407
2014 Service Canada 12 1711
2014 Quebec 17 308
2014 Processing and Payment Services - Quebec 21 103

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Employment and Social Development Canada 9 2407
2014 Service Canada 7 1711
2014 Quebec 6 308
2014 Processing and Payment Services - Quebec 7 103

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Employment and Social Development Canada 9 2407
2014 Service Canada 9 1711
2014 Quebec 10 308
2014 Processing and Payment Services - Quebec Insufficient data

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Employment and Social Development Canada 12 2407
2014 Service Canada 12 1711
2014 Quebec 18 308
2014 Processing and Payment Services - Quebec 19 103

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 25 30161
2014 Employment and Social Development Canada 22 2407
2014 Service Canada 21 1711
2014 Quebec 20 308
2014 Processing and Payment Services - Quebec 18 103

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 9 30161
2014 Employment and Social Development Canada 8 2407
2014 Service Canada 8 1711
2014 Quebec 10 308
2014 Processing and Payment Services - Quebec 13 103

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 45 30161
2014 Employment and Social Development Canada 43 2407
2014 Service Canada 42 1711
2014 Quebec 40 308
2014 Processing and Payment Services - Quebec 36 103

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 2 30161
2014 Employment and Social Development Canada 1 2407
2014 Service Canada 1 1711
2014 Quebec 2 308
2014 Processing and Payment Services - Quebec Insufficient data

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 54 30161
2014 Employment and Social Development Canada 50 2407
2014 Service Canada 50 1711
2014 Quebec 36 308
2014 Processing and Payment Services - Quebec 30 103

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Employment and Social Development Canada 14 2407
2014 Service Canada 14 1711
2014 Quebec 13 308
2014 Processing and Payment Services - Quebec 14 103

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Employment and Social Development Canada 13 16 20 6 6 30 9 47 20 15278
2014 Service Canada 14 17 20 7 6 28 8 48 21 10601
2014 Quebec 10 21 18 6 4 31 11 52 17 2412
2014 Processing and Payment Services - Quebec 10 20 18 5 3 34 11 54 13 1062

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Employment and Social Development Canada 23 29 20 6 5 16 1 63 13 15279
2014 Service Canada 24 30 20 6 5 14 1 63 13 10601
2014 Quebec 19 42 18 4 3 12 1 71 9 2412
2014 Processing and Payment Services - Quebec 21 45 17 3 2 12 1 75 6 1062
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Employment and Social Development Canada 28 35 17 6 4 9 0 70 12 16956

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 8 92 180400
2014 Employment and Social Development Canada 8 92 15241
2014 Service Canada 8 92 10570
2014 Quebec 6 94 2407
2014 Processing and Payment Services - Quebec 5 95 1060

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 36 13828
2014 Employment and Social Development Canada 35 1153
2014 Service Canada 34 831
2014 Quebec 33 152
2014 Processing and Payment Services - Quebec 27 56

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 80 13828
2014 Employment and Social Development Canada 80 1153
2014 Service Canada 78 831
2014 Quebec 81 152
2014 Processing and Payment Services - Quebec 76 56

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Employment and Social Development Canada 3 1153
2014 Service Canada 2 831
2014 Quebec Insufficient data
2014 Processing and Payment Services - Quebec Insufficient data

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Employment and Social Development Canada Insufficient data
2014 Service Canada Insufficient data
2014 Quebec 0 152
2014 Processing and Payment Services - Quebec 0 56

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13828
2014 Employment and Social Development Canada 5 1153
2014 Service Canada 4 831
2014 Quebec 4 152
2014 Processing and Payment Services - Quebec Insufficient data

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Employment and Social Development Canada 12 1153
2014 Service Canada 15 831
2014 Quebec 14 152
2014 Processing and Payment Services - Quebec 10 56

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Employment and Social Development Canada 9 1153
2014 Service Canada 10 831
2014 Quebec 10 152
2014 Processing and Payment Services - Quebec 13 56

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 20 13822
2014 Employment and Social Development Canada 21 1150
2014 Service Canada 22 829
2014 Quebec 19 152
2014 Processing and Payment Services - Quebec 13 56

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 17 13822
2014 Employment and Social Development Canada 19 1150
2014 Service Canada 18 829
2014 Quebec 21 152
2014 Processing and Payment Services - Quebec 21 56

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 12 13822
2014 Employment and Social Development Canada 13 1150
2014 Service Canada 14 829
2014 Quebec 9 152
2014 Processing and Payment Services - Quebec Insufficient data

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 5 13822
2014 Employment and Social Development Canada 6 1150
2014 Service Canada 6 829
2014 Quebec 8 152
2014 Processing and Payment Services - Quebec Insufficient data

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 23 13822
2014 Employment and Social Development Canada 22 1150
2014 Service Canada 22 829
2014 Quebec 18 152
2014 Processing and Payment Services - Quebec 11 56

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 24 13822
2014 Employment and Social Development Canada 18 1150
2014 Service Canada 18 829
2014 Quebec 11 152
2014 Processing and Payment Services - Quebec 10 56

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13822
2014 Employment and Social Development Canada 4 1150
2014 Service Canada 4 829
2014 Quebec Insufficient data
2014 Processing and Payment Services - Quebec Insufficient data

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13822
2014 Employment and Social Development Canada 7 1150
2014 Service Canada 8 829
2014 Quebec 3 152
2014 Processing and Payment Services - Quebec Insufficient data

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Employment and Social Development Canada 19 1150
2014 Service Canada 19 829
2014 Quebec 16 152
2014 Processing and Payment Services - Quebec 12 56

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Employment and Social Development Canada 19 1150
2014 Service Canada 20 829
2014 Quebec 12 152
2014 Processing and Payment Services - Quebec 9 56

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 1 13822
2014 Employment and Social Development Canada 1 1150
2014 Service Canada 1 829
2014 Quebec Insufficient data
2014 Processing and Payment Services - Quebec Insufficient data

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 30 13822
2014 Employment and Social Development Canada 30 1150
2014 Service Canada 29 829
2014 Quebec 40 152
2014 Processing and Payment Services - Quebec 54 56

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 29 13830
2014 Employment and Social Development Canada 29 1154
2014 Service Canada 30 832
2014 Quebec 37 153
2014 Processing and Payment Services - Quebec 40 57

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13830
2014 Employment and Social Development Canada 14 1154
2014 Service Canada 14 832
2014 Quebec 15 153
2014 Processing and Payment Services - Quebec 13 57

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Employment and Social Development Canada 3 1154
2014 Service Canada 3 832
2014 Quebec 3 153
2014 Processing and Payment Services - Quebec Insufficient data

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 19 13830
2014 Employment and Social Development Canada 22 1154
2014 Service Canada 24 832
2014 Quebec 31 153
2014 Processing and Payment Services - Quebec 37 57

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Employment and Social Development Canada 4 1154
2014 Service Canada 4 832
2014 Quebec 4 153
2014 Processing and Payment Services - Quebec Insufficient data

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13830
2014 Employment and Social Development Canada 8 1154
2014 Service Canada 9 832
2014 Quebec 4 153
2014 Processing and Payment Services - Quebec Insufficient data

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Employment and Social Development Canada 9 1154
2014 Service Canada 9 832
2014 Quebec 13 153
2014 Processing and Payment Services - Quebec 19 57

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Employment and Social Development Canada 8 1154
2014 Service Canada 9 832
2014 Quebec 7 153
2014 Processing and Payment Services - Quebec Insufficient data

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 48 13830
2014 Employment and Social Development Canada 47 1154
2014 Service Canada 45 832
2014 Quebec 40 153
2014 Processing and Payment Services - Quebec 35 57

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 6 12831
2014 Employment and Social Development Canada 7 1063
2014 Service Canada 8 757
2014 Quebec 12 147
2014 Processing and Payment Services - Quebec 11 54

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 11 12831
2014 Employment and Social Development Canada 11 1063
2014 Service Canada 10 757
2014 Quebec 13 147
2014 Processing and Payment Services - Quebec 16 54

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 4 12831
2014 Employment and Social Development Canada 4 1063
2014 Service Canada 5 757
2014 Quebec 6 147
2014 Processing and Payment Services - Quebec 0 54

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Employment and Social Development Canada 3 1063
2014 Service Canada 3 757
2014 Quebec 4 147
2014 Processing and Payment Services - Quebec Insufficient data

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Employment and Social Development Canada 3 1063
2014 Service Canada 4 757
2014 Quebec 4 147
2014 Processing and Payment Services - Quebec 0 54

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 5 12831
2014 Employment and Social Development Canada 6 1063
2014 Service Canada 6 757
2014 Quebec 6 147
2014 Processing and Payment Services - Quebec 9 54

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 7 12831
2014 Employment and Social Development Canada 6 1063
2014 Service Canada 4 757
2014 Quebec 5 147
2014 Processing and Payment Services - Quebec Insufficient data

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Employment and Social Development Canada 12 1063
2014 Service Canada 11 757
2014 Quebec 10 147
2014 Processing and Payment Services - Quebec 10 54

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 10 12831
2014 Employment and Social Development Canada 12 1063
2014 Service Canada 11 757
2014 Quebec 10 147
2014 Processing and Payment Services - Quebec 13 54

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 23 12831
2014 Employment and Social Development Canada 23 1063
2014 Service Canada 23 757
2014 Quebec 12 147
2014 Processing and Payment Services - Quebec Insufficient data

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Employment and Social Development Canada 8 1063
2014 Service Canada 8 757
2014 Quebec 6 147
2014 Processing and Payment Services - Quebec Insufficient data

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 44 12831
2014 Employment and Social Development Canada 43 1063
2014 Service Canada 42 757
2014 Quebec 37 147
2014 Processing and Payment Services - Quebec 33 54

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 2 12831
2014 Employment and Social Development Canada 2 1063
2014 Service Canada 2 757
2014 Quebec 3 147
2014 Processing and Payment Services - Quebec Insufficient data

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 65 12831
2014 Employment and Social Development Canada 65 1063
2014 Service Canada 64 757
2014 Quebec 52 147
2014 Processing and Payment Services - Quebec 60 54

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 13 12831
2014 Employment and Social Development Canada 15 1063
2014 Service Canada 16 757
2014 Quebec 20 147
2014 Processing and Payment Services - Quebec 19 54

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Employment and Social Development Canada 14 16 20 3 3 36 8 53 11 15265
2014 Service Canada 14 17 21 3 3 33 8 53 11 10592
2014 Quebec 10 23 17 3 2 35 10 60 9 2409
2014 Processing and Payment Services - Quebec 10 22 16 3 1 40 9 62 8 1059

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Employment and Social Development Canada 25 29 18 3 3 19 2 69 8 15261
2014 Service Canada 26 31 18 4 3 17 2 70 8 10591
2014 Quebec 20 42 16 3 2 16 2 75 6 2411
2014 Processing and Payment Services - Quebec 21 45 14 3 1 15 1 78 5 1060
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Employment and Social Development Canada 32 36 15 4 2 10 0 77 7 16933

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 15 85 180286
2014 Employment and Social Development Canada 20 80 15230
2014 Service Canada 21 79 10568
2014 Quebec 13 87 2405
2014 Processing and Payment Services - Quebec 12 88 1058

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 78 22 27355
2014 Employment and Social Development Canada 77 23 2994
2014 Service Canada 76 24 2181
2014 Quebec 73 27 315
2014 Processing and Payment Services - Quebec 73 27 126

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Employment and Social Development Canada 45 34 6 9 5 0 0 79 14 2304
2014 Service Canada 43 35 7 10 6 0 0 78 16 1667
2014 Quebec 36 46 6 9 2 0 0 82 12 230
2014 Processing and Payment Services - Quebec 33 49 8 7 2 1 0 82 10 92

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 50 10 5 2 2 5 81 8 180775
2014 Employment and Social Development Canada 24 52 11 6 2 1 4 80 9 15268
2014 Service Canada 23 53 11 7 2 1 2 79 9 10595
2014 Quebec 14 51 18 9 2 2 4 69 13 2413
2014 Processing and Payment Services - Quebec 12 53 18 11 3 2 3 67 14 1061
2011 Public Service 25 51 10 6 2 1 4 81 8 198482
2011 Employment and Social Development Canada 24 53 10 6 2 1 3 80 9 16949
2008 Public Service 25 49 10 7 3 2 5 79 10 165000
2008 Employment and Social Development Canada 25 50 11 7 3 1 3 78 10 14806

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 10 24 23 10 7 19 8 46 22 180722
2014 Employment and Social Development Canada 10 23 22 9 6 21 8 47 22 15269
2014 Service Canada 11 26 22 10 7 19 6 48 22 10595
2014 Quebec 8 29 23 10 5 20 6 49 20 2412
2014 Processing and Payment Services - Quebec 7 26 24 10 5 23 4 45 21 1061
2011 Public Service 10 26 23 10 6 18 6 48 22 198413
2011 Employment and Social Development Canada 10 26 23 10 7 18 6 47 23 16961

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 12 4 2 8 5 79 7 180760
2014 Employment and Social Development Canada 34 35 12 3 2 9 4 80 6 15276
2014 Service Canada 34 36 13 3 2 9 3 80 6 10598
2014 Quebec 27 47 12 3 1 7 4 83 4 2412
2014 Processing and Payment Services - Quebec 30 48 11 2 0 7 2 85 2 1060
2011 Public Service 36 34 12 4 2 8 4 79 8 198530
2011 Employment and Social Development Canada 36 36 11 4 2 8 3 81 6 16963
2008 Public Service 33 36 12 4 2 8 5 79 7 164878
2008 Employment and Social Development Canada 33 37 13 4 2 9 3 80 6 14794

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 32 15 6 4 11 5 70 12 180628
2014 Employment and Social Development Canada 26 33 16 5 3 13 4 71 10 15252
2014 Service Canada 26 33 16 5 4 13 3 70 11 10579
2014 Quebec 21 44 16 4 2 10 4 75 7 2409
2014 Processing and Payment Services - Quebec 22 46 16 3 1 10 2 78 5 1059
2011 Public Service 27 33 15 6 4 10 4 71 12 198183
2011 Employment and Social Development Canada 27 35 15 6 3 12 3 72 11 16918
2008 Public Service 29 34 13 8 5 7 5 71 14 165597
2008 Employment and Social Development Canada 28 36 15 7 4 8 3 71 12 14877