2014 Public Service Employee Survey Results by Theme for Revenue Collections & Client Services - Toronto Center TSO

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Canada Revenue Agency 30 46 12 7 4 0 0 77 11 32134
2014 Regions 30 46 12 7 4 0 0 76 11 24016
2014 Ontario Region 30 45 12 8 5 0 0 75 13 9761
2014 Toronto Centre TSO  27 47 12 8 7 0 0 74 14 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 29 43 15 8 5 0 0 73 13 241
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Canada Revenue Agency 33 43 12 7 4 0 0 77 11 31943
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Canada Revenue Agency 33 44 12 7 4 0 0 78 11 29629

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 66 27 4 1 1 0 0 93 2 181841
2014 Canada Revenue Agency 65 28 5 1 1 0 0 93 2 32134
2014 Regions 64 29 5 1 1 0 0 93 2 24014
2014 Ontario Region 67 26 5 1 1 0 0 93 3 9763
2014 Toronto Centre TSO  64 29 5 1 1 0 0 93 2 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 66 28 4 1 1 0 0 95 2 241
2011 Public Service 65 28 4 1 1 0 0 94 2 200727
2011 Canada Revenue Agency 62 31 5 1 1 0 0 93 2 31975

Question 15. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Canada Revenue Agency 61 28 8 2 1 0 0 89 3 32114
2014 Regions 60 29 8 2 1 0 0 89 3 24001
2014 Ontario Region 63 26 7 2 1 0 0 89 4 9755
2014 Toronto Centre TSO  60 28 8 2 2 0 0 89 4 1039
2014 Revenue Collections & Client Services - Toronto Center TSO 63 28 7 1 1 0 0 91 2 241
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Canada Revenue Agency 59 30 8 2 1 0 0 89 3 31985

Question 19. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Canada Revenue Agency 41 40 11 5 3 0 0 81 8 32107
2014 Regions 40 41 11 5 3 0 0 81 8 23999
2014 Ontario Region 40 39 11 5 4 0 0 80 9 9756
2014 Toronto Centre TSO  38 37 14 6 4 0 0 75 11 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 40 38 15 5 2 0 0 79 7 240
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Canada Revenue Agency 39 43 10 5 3 0 0 82 8 31993
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Canada Revenue Agency 40 44 9 5 3 0 0 83 8 29781

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Canada Revenue Agency 34 36 14 9 6 1 0 71 14 31990
2014 Regions 32 36 15 9 6 1 0 69 16 23928
2014 Ontario Region 33 34 16 9 7 1 0 67 16 9722
2014 Toronto Centre TSO  30 34 16 12 7 1 0 65 19 1030
2014 Revenue Collections & Client Services - Toronto Center TSO 22 33 23 15 5 0 0 56 21 240
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Canada Revenue Agency 31 38 17 8 5 1 0 69 13 31722

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Canada Revenue Agency 33 38 14 9 5 0 0 72 14 31983
2014 Regions 31 38 14 10 6 0 0 70 16 23920
2014 Ontario Region 31 36 15 10 7 0 0 68 17 9719
2014 Toronto Centre TSO  27 37 16 11 8 0 0 65 19 1028
2014 Revenue Collections & Client Services - Toronto Center TSO 20 37 21 16 7 0 0 56 23 239
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Canada Revenue Agency 30 41 15 9 5 0 0 71 14 31708
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Canada Revenue Agency 31 42 13 8 5 0 0 74 13 29187

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Canada Revenue Agency 32 27 18 11 7 4 0 62 19 31984
2014 Regions 29 28 18 11 8 5 0 60 21 23925
2014 Ontario Region 30 26 19 12 9 4 0 59 22 9719
2014 Toronto Centre TSO  26 26 20 13 10 5 0 55 24 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 27 24 19 16 7 7 0 55 25 239
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Canada Revenue Agency 30 28 18 11 8 5 0 61 20 31711
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Canada Revenue Agency 29 30 17 11 8 5 0 62 20 29196
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Canada Revenue Agency 47 31 11 5 3 2 1 80 9 32065
2014 Regions 47 32 11 5 3 2 1 80 9 23979
2014 Ontario Region 48 30 10 5 4 2 1 80 10 9736
2014 Toronto Centre TSO  46 28 12 6 5 2 1 76 11 1033
2014 Revenue Collections & Client Services - Toronto Center TSO 47 30 10 6 4 1 1 80 10 240
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Canada Revenue Agency 44 32 11 6 4 2 1 79 10 31866
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Canada Revenue Agency 44 32 11 6 4 3 1 78 11 29454

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Canada Revenue Agency 46 34 9 6 4 1 0 81 10 32059
2014 Regions 45 35 9 6 4 1 0 81 10 23973
2014 Ontario Region 47 33 9 6 4 1 0 81 10 9734
2014 Toronto Centre TSO  46 33 9 6 5 1 0 79 11 1032
2014 Revenue Collections & Client Services - Toronto Center TSO 45 36 10 6 4 0 0 81 10 240
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Canada Revenue Agency 42 36 10 7 4 1 0 79 11 31839
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Canada Revenue Agency 42 36 9 7 5 1 0 79 12 29446

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Canada Revenue Agency 54 29 8 5 4 0 0 83 9 32045
2014 Regions 53 30 8 5 4 0 0 83 9 23962
2014 Ontario Region 54 28 8 5 4 0 0 82 9 9729
2014 Toronto Centre TSO  51 28 8 7 5 1 0 80 12 1032
2014 Revenue Collections & Client Services - Toronto Center TSO 55 28 7 7 3 0 0 83 10 240

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Canada Revenue Agency 31 33 15 8 6 8 0 69 15 32028
2014 Regions 30 32 16 8 6 8 0 67 16 23948
2014 Ontario Region 30 31 16 9 8 8 0 65 18 9723
2014 Toronto Centre TSO  24 28 19 9 9 10 0 59 20 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 20 30 21 11 10 6 0 54 23 238
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Canada Revenue Agency 24 32 19 10 7 7 0 61 18 31803

Question 40. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Canada Revenue Agency 26 33 18 12 8 3 0 61 21 32026
2014 Regions 26 32 18 12 9 3 0 60 22 23946
2014 Ontario Region 25 31 17 13 10 3 0 58 24 9722
2014 Toronto Centre TSO  22 31 19 14 12 4 0 54 26 1030
2014 Revenue Collections & Client Services - Toronto Center TSO 17 30 21 16 14 2 0 47 31 238
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Canada Revenue Agency 21 34 19 12 10 3 0 57 23 31764
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Canada Revenue Agency 24 35 17 11 9 3 0 61 21 29264

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Canada Revenue Agency 18 31 20 15 10 6 0 52 27 32011
2014 Regions 18 29 20 16 10 6 0 50 28 23931
2014 Ontario Region 18 28 19 16 12 6 0 49 30 9716
2014 Toronto Centre TSO  15 26 22 16 14 7 0 44 32 1025
2014 Revenue Collections & Client Services - Toronto Center TSO 12 24 27 15 17 5 0 38 34 236
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Canada Revenue Agency 12 34 20 17 10 7 0 49 29 31789
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Canada Revenue Agency 12 34 19 17 10 7 0 50 29 29244

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 26 19 15 16 7 0 46 34 181094
2014 Canada Revenue Agency 23 30 18 12 11 6 0 56 25 32023
2014 Regions 22 29 18 13 12 6 0 55 27 23945
2014 Ontario Region 22 28 17 13 14 6 0 54 28 9722
2014 Toronto Centre TSO  18 27 17 12 16 9 0 50 31 1027
2014 Revenue Collections & Client Services - Toronto Center TSO 13 25 22 13 18 8 0 42 34 238
2011 Public Service 15 29 18 16 15 7 0 47 33 198990
2011 Canada Revenue Agency 19 33 18 13 11 7 0 55 25 31795
2008 Public Service 14 29 18 16 15 8 0 47 33 165352
2008 Canada Revenue Agency 19 34 17 12 10 8 0 57 24 29249

Question 43. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Canada Revenue Agency 20 35 17 15 10 3 0 56 26 32003
2014 Regions 19 34 17 15 10 3 0 55 27 23927
2014 Ontario Region 20 34 16 15 12 3 0 55 28 9716
2014 Toronto Centre TSO  17 34 17 15 13 4 0 54 29 1028
2014 Revenue Collections & Client Services - Toronto Center TSO 12 32 18 19 15 5 0 46 35 238
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Canada Revenue Agency 15 37 17 17 10 3 0 54 28 31755
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Canada Revenue Agency 18 41 15 15 7 3 0 61 23 29214

Question 44. I have access to senior management in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 13 10 4 1 58 24 180926
2014 Canada Revenue Agency 30 34 16 9 6 4 1 67 16 31968
2014 Regions 30 34 16 9 7 4 1 67 17 23897
2014 Ontario Region 31 35 15 8 6 3 1 69 15 9708
2014 Toronto Centre TSO  25 34 17 10 9 3 1 62 20 1028
2014 Revenue Collections & Client Services - Toronto Center TSO 25 34 19 11 8 2 1 62 19 237
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Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Canada Revenue Agency 21 37 18 14 10 0 0 58 24 32124
2014 Regions 19 36 18 15 11 0 0 55 26 24007
2014 Ontario Region 19 34 18 16 12 0 0 54 28 9755
2014 Toronto Centre TSO  17 31 19 17 15 0 0 48 32 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 22 29 19 16 13 0 0 52 29 240
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Canada Revenue Agency 19 39 17 15 10 0 0 59 24 31988

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 22 19 18 15 13 2 38 40 181465
2014 Canada Revenue Agency 13 23 19 17 12 15 2 43 34 32075
2014 Regions 12 23 20 17 12 15 1 42 35 23983
2014 Ontario Region 11 22 20 17 14 14 1 39 37 9734
2014 Toronto Centre TSO  12 19 20 16 13 18 1 39 36 1030
2014 Revenue Collections & Client Services - Toronto Center TSO 8 19 20 18 17 17 1 33 43 239

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Canada Revenue Agency 40 37 11 7 4 1 0 77 12 32071
2014 Regions 39 38 10 7 4 1 0 77 12 23985
2014 Ontario Region 41 36 10 7 5 1 0 78 12 9739
2014 Toronto Centre TSO  40 36 9 8 6 0 0 76 14 1033
2014 Revenue Collections & Client Services - Toronto Center TSO 40 39 10 6 4 0 0 79 10 240
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Canada Revenue Agency 35 39 12 9 5 1 0 75 13 31881
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Canada Revenue Agency 37 37 11 9 6 1 1 75 14 29451

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 34 12 5 4 4 1 79 9 181344
2014 Canada Revenue Agency 48 33 9 3 2 4 1 85 6 32054
2014 Regions 48 33 9 3 2 4 1 85 5 23970
2014 Ontario Region 49 32 9 3 2 4 1 85 6 9732
2014 Toronto Centre TSO  48 32 9 3 4 3 1 83 7 1031
2014 Revenue Collections & Client Services - Toronto Center TSO 46 36 10 2 2 3 1 85 4 239
2011 Public Service 39 32 13 6 5 4 1 75 11 199531
2011 Canada Revenue Agency 46 32 10 4 3 4 1 82 7 31809
2008 Public Service 36 31 13 7 6 6 1 73 13 166386
2008 Canada Revenue Agency 48 32 9 4 3 4 1 84 7 29401

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 36 15 10 6 3 5 66 18 40406
2014 Canada Revenue Agency 36 35 10 9 5 2 3 75 14 4482
2014 Regions 36 36 10 9 5 1 2 75 15 3050
2014 Ontario Region 35 35 10 10 7 1 1 72 17 1255
2014 Toronto Centre TSO  31 30 18 10 7 4 0 64 17 134
2014 Revenue Collections & Client Services - Toronto Center TSO 39 45 10 0 6 0 0 84 6 31

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 39 13 14 7 2 1 66 21 181522
2014 Canada Revenue Agency 24 40 13 14 6 2 0 66 21 32088
2014 Regions 22 40 14 15 7 2 0 64 23 23992
2014 Ontario Region 20 36 14 18 9 2 1 58 27 9742
2014 Toronto Centre TSO  22 36 14 16 8 3 1 60 25 1034
2014 Revenue Collections & Client Services - Toronto Center TSO 18 35 16 15 12 4 0 56 28 240
2011 Public Service 26 37 13 14 8 2 1 65 22 199928
2011 Canada Revenue Agency 22 39 14 15 7 2 0 62 23 31873
2008 Public Service 26 37 12 14 8 2 1 65 22 166238
2008 Canada Revenue Agency 23 39 13 14 7 2 1 64 22 29369

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 28 16 13 10 7 1 57 26 181494
2014 Canada Revenue Agency 23 30 16 14 10 6 1 56 26 32079
2014 Regions 20 30 17 16 11 6 1 53 29 23984
2014 Ontario Region 18 26 17 17 14 6 1 48 34 9738
2014 Toronto Centre TSO  18 23 17 19 15 8 1 45 37 1031
2014 Revenue Collections & Client Services - Toronto Center TSO 13 25 18 23 15 6 2 41 40 239
2011 Public Service 26 27 15 13 11 6 1 58 26 199730
2011 Canada Revenue Agency 21 29 16 15 12 6 1 53 29 31845
2008 Public Service 27 28 14 13 11 7 1 59 25 166166
2008 Canada Revenue Agency 22 30 16 14 11 7 1 56 27 29365

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Canada Revenue Agency 25 43 11 14 6 0 0 69 20 32127
2014 Regions 24 44 10 15 7 0 0 68 21 24013
2014 Ontario Region 23 43 10 16 8 0 0 66 24 9756
2014 Toronto Centre TSO  19 43 12 18 9 0 0 62 27 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 22 40 12 19 7 0 0 62 26 240
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Canada Revenue Agency 27 44 11 12 5 0 1 72 17 31922
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Canada Revenue Agency 25 46 11 12 5 0 0 71 17 29656

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 39 11 7 4 0 0 78 11 181902
2014 Canada Revenue Agency 37 40 13 7 4 0 0 77 10 32139
2014 Regions 35 40 13 7 4 0 0 76 11 24020
2014 Ontario Region 35 38 14 7 5 0 0 74 12 9760
2014 Toronto Centre TSO  33 40 14 7 5 0 0 74 12 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 31 40 18 8 3 0 0 72 11 241
2011 Public Service 42 36 11 6 4 0 0 79 10 200728
2011 Canada Revenue Agency 38 38 13 6 4 0 0 77 11 31982
2008 Public Service 38 41 11 7 4 0 0 79 10 169105
2008 Canada Revenue Agency 33 43 13 7 4 0 0 76 11 29791

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 44 38 8 6 3 0 0 82 10 181804
2014 Canada Revenue Agency 42 40 9 6 3 0 0 82 9 32117
2014 Regions 41 40 10 6 3 0 0 81 9 24003
2014 Ontario Region 41 38 10 6 5 0 0 79 11 9751
2014 Toronto Centre TSO  40 38 11 7 4 0 0 78 11 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 37 36 15 9 3 0 0 73 11 241
2011 Public Service 45 39 7 5 3 0 0 84 8 200298
2011 Canada Revenue Agency 40 42 9 6 3 0 0 82 9 31928
2008 Public Service 43 42 7 5 3 0 0 85 8 168403
2008 Canada Revenue Agency 38 45 8 5 3 0 0 84 8 29669

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Canada Revenue Agency 25 35 16 13 9 2 0 62 22 31994
2014 Regions 24 35 16 14 9 2 0 60 24 23926
2014 Ontario Region 22 31 16 16 13 2 0 55 29 9713
2014 Toronto Centre TSO  18 31 19 17 13 3 0 50 31 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 16 34 21 16 12 1 0 50 29 240
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Canada Revenue Agency 24 38 16 12 8 1 0 63 21 31930
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Canada Revenue Agency 23 40 16 12 8 1 0 64 20 29624

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Canada Revenue Agency 23 30 14 15 15 2 1 54 31 31994
2014 Regions 22 30 14 16 16 2 1 53 32 23928
2014 Ontario Region 20 28 14 17 20 2 1 49 37 9722
2014 Toronto Centre TSO  18 30 16 17 17 1 1 49 35 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 17 27 19 18 16 1 0 46 35 240
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Canada Revenue Agency 19 31 15 17 17 1 1 51 34 31916
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Canada Revenue Agency 19 37 13 15 14 1 1 57 29 29601

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Canada Revenue Agency 21 40 14 14 10 0 0 62 24 32129
2014 Regions 18 39 15 16 11 0 0 58 27 24014
2014 Ontario Region 19 38 14 15 12 0 0 58 28 9763
2014 Toronto Centre TSO  15 35 16 19 14 1 0 50 33 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 17 37 13 19 14 0 0 54 33 241
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Canada Revenue Agency 28 40 13 11 7 1 0 69 18 31945

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Canada Revenue Agency 26 36 17 12 9 0 0 62 21 32122
2014 Regions 23 35 18 14 10 0 0 58 24 24009
2014 Ontario Region 23 34 17 14 11 0 1 58 25 9758
2014 Toronto Centre TSO  17 32 22 15 12 1 1 50 28 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 20 31 23 12 14 0 0 51 26 241

Question 18. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Canada Revenue Agency 30 40 14 9 5 0 0 71 15 32122
2014 Regions 28 41 15 10 6 0 0 69 16 24010
2014 Ontario Region 28 39 15 11 7 0 0 68 17 9760
2014 Toronto Centre TSO  24 40 16 12 8 0 0 65 20 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 25 36 17 14 8 0 0 61 22 241
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Canada Revenue Agency 37 41 11 6 3 1 0 80 9 31877

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Canada Revenue Agency 42 35 11 7 4 0 1 78 11 32129
2014 Regions 40 36 12 7 4 0 1 76 12 24011
2014 Ontario Region 39 34 12 8 5 0 1 75 13 9756
2014 Toronto Centre TSO  33 36 14 10 7 0 0 69 17 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 34 36 14 10 7 0 1 70 16 241
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Canada Revenue Agency 41 38 10 6 3 0 1 80 10 31969

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 24 11 11 13 2 10 61 27 181828
2014 Canada Revenue Agency 31 22 13 9 10 3 13 62 22 32130
2014 Regions 30 22 13 9 11 3 13 61 23 24014
2014 Ontario Region 26 19 15 9 14 3 14 55 28 9762
2014 Toronto Centre TSO  25 20 15 8 14 4 13 55 27 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 25 18 18 7 15 4 13 52 26 240
2011 Public Service 31 24 10 11 13 2 10 62 27 200707
2011 Canada Revenue Agency 31 22 12 9 10 2 13 63 23 31975
2008 Public Service 34 24 9 11 12 2 9 65 25 168919
2008 Canada Revenue Agency 33 23 11 9 10 2 12 65 22 29761

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Canada Revenue Agency 42 33 15 5 3 0 1 77 8 32128
2014 Regions 41 33 16 5 3 0 1 76 8 24014
2014 Ontario Region 41 32 16 5 3 0 2 75 9 9759
2014 Toronto Centre TSO  37 33 17 7 5 0 2 71 12 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 22 32 23 11 10 0 3 56 21 241
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Canada Revenue Agency 40 34 16 5 3 0 1 75 8 31979
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Canada Revenue Agency 33 36 19 7 3 0 1 70 11 29756

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Canada Revenue Agency 64 22 5 3 3 1 3 89 6 32059
2014 Regions 64 22 5 3 3 1 3 90 5 23975
2014 Ontario Region 63 21 5 3 3 1 4 89 6 9735
2014 Toronto Centre TSO  56 22 8 3 3 2 6 85 7 1033
2014 Revenue Collections & Client Services - Toronto Center TSO 71 18 5 2 2 0 2 91 4 240
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Canada Revenue Agency 61 25 5 4 3 1 2 88 7 31978

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Public Service 26 40 34 180859
2014 Canada Revenue Agency 22 45 33 31990
2014 Regions 20 47 34 23930
2014 Ontario Region 20 44 36 9724
2014 Toronto Centre TSO  22 41 38 1027
2014 Revenue Collections & Client Services - Toronto Center TSO 20 39 41 238
2011 Public Service 27 42 31 198979
2011 Canada Revenue Agency 23 46 31 31792

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Public Service 18 32 30 10 11 47681
2014 Canada Revenue Agency 25 46 14 8 7 6931
2014 Regions 27 42 15 9 7 4752
2014 Ontario Region 24 46 16 7 7 1942
2014 Toronto Centre TSO  24 45 16 8 7 221
2014 Revenue Collections & Client Services - Toronto Center TSO 36 36 15 6 6 47
2011 Public Service 19 32 31 8 10 53795
2011 Canada Revenue Agency 25 44 18 7 7 7137
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Canada Revenue Agency 41 41 10 4 2 1 0 83 7 32117
2014 Regions 41 41 10 5 2 1 0 82 7 24003
2014 Ontario Region 44 39 10 4 3 0 0 83 7 9757
2014 Toronto Centre TSO  41 41 10 4 3 1 0 82 7 1039
2014 Revenue Collections & Client Services - Toronto Center TSO 38 43 12 4 2 1 0 81 7 241
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Canada Revenue Agency 38 44 10 5 2 1 0 83 7 31983
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Canada Revenue Agency 44 41 8 4 2 1 0 86 6 29764

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Canada Revenue Agency 33 41 15 6 3 1 0 75 10 32039
2014 Regions 31 41 16 7 4 1 0 74 11 23961
2014 Ontario Region 34 40 14 7 4 1 0 75 11 9733
2014 Toronto Centre TSO  32 42 13 8 4 1 0 75 12 1032
2014 Revenue Collections & Client Services - Toronto Center TSO 22 44 17 12 3 1 0 67 16 240
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Canada Revenue Agency 29 43 16 8 3 1 0 73 11 31814

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 36 21 8 5 9 0 62 15 181045
2014 Canada Revenue Agency 30 39 17 5 3 6 0 73 9 32022
2014 Regions 29 39 17 6 3 6 0 73 9 23949
2014 Ontario Region 32 37 16 6 3 5 0 74 10 9728
2014 Toronto Centre TSO  27 40 17 7 3 6 0 71 11 1032
2014 Revenue Collections & Client Services - Toronto Center TSO 21 48 16 8 2 6 0 72 11 240
2011 Public Service 21 38 19 9 4 8 0 65 14 199244
2011 Canada Revenue Agency 26 41 17 6 3 7 0 72 9 31787

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Canada Revenue Agency 11 26 36 16 8 1 3 25 38 32042
2014 Regions 11 26 36 16 8 1 3 24 38 23952
2014 Ontario Region 12 26 35 15 7 1 3 23 40 9722
2014 Toronto Centre TSO  13 25 35 14 9 1 4 24 40 1031
2014 Revenue Collections & Client Services - Toronto Center TSO 17 34 36 6 3 0 3 9 53 239
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Canada Revenue Agency 10 25 36 17 8 1 3 26 36 31847
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Canada Revenue Agency 9 26 37 18 7 1 2 26 36 29668

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Canada Revenue Agency 11 19 30 22 13 2 3 37 32 32004
2014 Regions 11 20 30 20 12 2 3 34 34 23918
2014 Ontario Region 13 21 30 19 11 2 4 32 36 9709
2014 Toronto Centre TSO  15 22 30 14 11 3 5 27 40 1028
2014 Revenue Collections & Client Services - Toronto Center TSO 15 31 30 14 5 1 3 21 48 240
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Canada Revenue Agency 9 18 29 24 14 2 4 40 28 31842
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Canada Revenue Agency 8 17 30 25 15 2 3 42 26 29614

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Canada Revenue Agency 13 21 30 19 11 2 4 32 36 32011
2014 Regions 12 19 30 21 12 2 4 34 34 23929
2014 Ontario Region 13 20 29 20 11 2 5 34 35 9716
2014 Toronto Centre TSO  12 22 29 18 11 2 7 32 37 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 15 24 33 16 7 1 5 25 41 240
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Canada Revenue Agency 11 20 31 20 11 2 4 33 33 31829
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Canada Revenue Agency 9 19 32 23 11 2 4 36 30 29624

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Canada Revenue Agency 7 14 32 27 15 1 4 44 22 31941
2014 Regions 7 13 31 27 16 1 5 46 21 23873
2014 Ontario Region 9 14 30 26 15 1 5 44 24 9691
2014 Toronto Centre TSO  13 15 27 23 13 1 8 39 31 1028
2014 Revenue Collections & Client Services - Toronto Center TSO 8 16 35 27 9 1 4 38 25 239
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Canada Revenue Agency 6 14 32 27 15 1 5 45 22 31789
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Canada Revenue Agency 6 14 32 29 14 1 4 45 21 29614

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Canada Revenue Agency 13 20 29 19 13 1 4 33 36 31998
2014 Regions 13 20 29 19 13 2 4 34 35 23916
2014 Ontario Region 13 20 29 18 13 1 5 34 36 9705
2014 Toronto Centre TSO  15 23 27 16 13 1 6 31 40 1026
2014 Revenue Collections & Client Services - Toronto Center TSO 19 28 24 17 9 0 3 26 48 239
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Canada Revenue Agency 13 21 29 19 12 1 4 32 36 31855
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Canada Revenue Agency 12 21 29 20 13 1 3 35 34 29612

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Canada Revenue Agency 9 16 26 25 16 3 6 44 27 31985
2014 Regions 9 16 26 24 15 4 6 43 28 23904
2014 Ontario Region 8 14 25 25 17 4 7 47 25 9697
2014 Toronto Centre TSO  11 16 28 20 12 4 9 38 30 1030
2014 Revenue Collections & Client Services - Toronto Center TSO 11 19 29 22 10 4 6 36 33 240
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Canada Revenue Agency 9 16 27 24 15 3 5 43 27 31784
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Canada Revenue Agency 10 19 27 22 14 3 5 39 32 29643

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Canada Revenue Agency 13 21 33 17 10 3 4 28 37 32014
2014 Regions 13 21 33 16 10 3 4 28 37 23928
2014 Ontario Region 15 21 32 16 10 2 5 28 38 9718
2014 Toronto Centre TSO  15 22 33 14 9 3 5 25 40 1031
2014 Revenue Collections & Client Services - Toronto Center TSO 14 25 34 15 6 2 4 23 41 238

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 60 33 4 2 1 0 0 94 3 181603
2014 Canada Revenue Agency 64 30 3 1 1 0 0 95 2 32099
2014 Regions 64 31 3 1 1 0 0 95 2 24001
2014 Ontario Region 65 29 4 1 1 0 0 94 2 9750
2014 Toronto Centre TSO  64 29 4 1 1 0 0 93 3 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 63 31 3 2 1 0 0 94 3 241
2011 Public Service 61 33 4 2 1 0 0 94 3 200094
2011 Canada Revenue Agency 63 32 3 1 1 0 0 95 2 31892

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Canada Revenue Agency 50 29 8 8 5 1 0 79 13 32085
2014 Regions 50 29 8 7 5 1 0 80 12 23992
2014 Ontario Region 49 27 8 8 6 1 0 78 14 9744
2014 Toronto Centre TSO  51 27 9 7 6 1 0 79 12 1036
2014 Revenue Collections & Client Services - Toronto Center TSO 50 24 9 10 6 1 0 75 16 240

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Canada Revenue Agency 45 40 7 5 2 0 0 85 8 32065
2014 Regions 43 41 7 6 2 0 0 85 8 23976
2014 Ontario Region 42 40 8 6 3 0 0 83 9 9738
2014 Toronto Centre TSO  45 38 8 5 3 0 0 84 9 1033
2014 Revenue Collections & Client Services - Toronto Center TSO 42 39 8 5 5 0 0 81 10 239

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Canada Revenue Agency 50 32 10 3 2 3 0 85 5 31975
2014 Regions 49 33 10 3 2 2 0 85 5 23915
2014 Ontario Region 51 31 10 3 2 2 0 84 5 9719
2014 Toronto Centre TSO  53 33 8 3 2 1 0 87 5 1031
2014 Revenue Collections & Client Services - Toronto Center TSO 46 34 14 4 2 0 0 80 6 240

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Canada Revenue Agency 47 35 10 4 2 2 0 83 7 31987
2014 Regions 45 36 10 5 2 2 0 83 7 23927
2014 Ontario Region 48 33 10 5 3 2 0 82 8 9719
2014 Toronto Centre TSO  48 34 10 4 3 2 0 83 7 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 43 32 13 6 3 3 0 77 9 239
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Canada Revenue Agency 35 39 13 6 4 2 0 76 10 31756

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Canada Revenue Agency 49 35 9 5 3 0 0 84 8 31976
2014 Regions 47 36 9 5 3 0 0 83 9 23915
2014 Ontario Region 47 33 9 6 4 0 0 81 10 9716
2014 Toronto Centre TSO  46 34 10 5 5 0 0 80 10 1027
2014 Revenue Collections & Client Services - Toronto Center TSO 38 35 12 8 6 1 0 73 15 240
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Canada Revenue Agency 40 40 11 6 4 0 0 80 10 31685
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Canada Revenue Agency 36 42 11 6 4 1 0 79 10 29220

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Canada Revenue Agency 34 33 14 8 5 4 3 71 14 32094
2014 Regions 33 33 14 8 5 4 3 71 13 23996
2014 Ontario Region 35 32 14 8 6 3 2 71 14 9747
2014 Toronto Centre TSO  36 31 13 8 6 3 3 71 15 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 30 31 15 12 7 3 1 64 20 241

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 41 11 4 2 3 1 82 6 180996
2014 Canada Revenue Agency 41 41 9 4 1 3 1 85 5 32003
2014 Regions 41 41 9 4 1 3 0 85 5 23937
2014 Ontario Region 43 39 9 4 2 3 0 85 6 9721
2014 Toronto Centre TSO  45 39 8 4 2 2 0 86 6 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 40 45 6 5 3 2 0 86 7 239
2011 Public Service 35 40 13 5 2 3 1 78 8 199266
2011 Canada Revenue Agency 35 42 13 5 2 3 1 80 7 31801

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Canada Revenue Agency 44 37 9 5 2 2 1 83 8 32008
2014 Regions 44 37 9 5 3 2 1 83 8 23939
2014 Ontario Region 46 34 9 5 3 2 1 83 8 9725
2014 Toronto Centre TSO  45 34 9 6 4 2 1 81 10 1030
2014 Revenue Collections & Client Services - Toronto Center TSO 45 34 8 8 3 1 1 81 11 239
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Canada Revenue Agency 38 38 11 6 4 3 1 78 10 31782
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Canada Revenue Agency 32 38 12 8 5 4 1 74 13 29290

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 34 20 10 6 5 1 62 18 180998
2014 Canada Revenue Agency 33 35 16 7 3 4 1 72 11 32010
2014 Regions 35 36 16 6 3 3 1 74 10 23940
2014 Ontario Region 40 35 13 5 3 3 1 78 9 9721
2014 Toronto Centre TSO  40 38 12 5 3 2 1 81 8 1028
2014 Revenue Collections & Client Services - Toronto Center TSO 36 41 13 5 3 2 0 79 8 239
2011 Public Service 19 35 21 12 7 5 1 57 20 199149
2011 Canada Revenue Agency 25 38 19 9 5 4 1 66 14 31795

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Canada Revenue Agency 20 27 17 15 12 8 1 51 30 32000
2014 Regions 20 27 17 15 13 7 1 52 30 23935
2014 Ontario Region 22 27 16 14 13 7 1 52 30 9721
2014 Toronto Centre TSO  20 26 17 13 13 9 1 51 30 1030
2014 Revenue Collections & Client Services - Toronto Center TSO 14 22 23 18 14 9 1 40 35 239
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Canada Revenue Agency 16 26 18 16 13 9 2 47 33 31830

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Canada Revenue Agency 37 47 4 9 3 0 0 84 12 32144
2014 Regions 36 48 4 9 3 0 0 84 12 24025
2014 Ontario Region 34 48 4 11 3 0 0 82 14 9761
2014 Toronto Centre TSO  32 49 5 10 3 0 0 81 14 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 30 49 5 12 4 0 0 79 16 240
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Canada Revenue Agency 39 47 3 8 2 0 0 87 10 32010
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Canada Revenue Agency 38 49 4 7 2 0 0 87 9 29803

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Canada Revenue Agency 44 35 6 9 5 0 0 79 14 32135
2014 Regions 43 36 7 10 5 0 0 78 15 24018
2014 Ontario Region 43 34 7 10 6 0 0 77 16 9759
2014 Toronto Centre TSO  41 35 7 11 7 0 0 76 17 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 42 39 5 12 2 0 0 81 13 239
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Canada Revenue Agency 42 39 7 8 4 0 0 81 12 31830

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Canada Revenue Agency 47 38 7 6 2 0 0 85 8 32112
2014 Regions 45 39 8 6 2 0 0 84 8 23999
2014 Ontario Region 44 37 8 7 3 0 0 81 10 9752
2014 Toronto Centre TSO  39 42 10 6 3 0 0 81 9 1038
2014 Revenue Collections & Client Services - Toronto Center TSO 32 46 10 9 3 0 0 77 12 240

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Canada Revenue Agency 75 18 3 2 1 1 1 95 3 32149
2014 Regions 76 18 2 1 1 0 1 95 2 24029
2014 Ontario Region 78 16 3 1 1 0 1 95 2 9763
2014 Toronto Centre TSO  78 15 3 1 1 1 1 95 2 1039
2014 Revenue Collections & Client Services - Toronto Center TSO 78 14 4 2 1 1 1 94 3 241
2011 Public Service 71 20 4 3 1 1 1 92 4 200894
2011 Canada Revenue Agency 76 18 3 2 1 0 1 95 3 32015
2008 Public Service 71 20 3 3 1 0 1 92 4 169051
2008 Canada Revenue Agency 75 18 3 2 1 1 1 94 3 29780

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Canada Revenue Agency 71 16 4 4 2 0 2 89 7 32139
2014 Regions 75 15 3 3 2 0 2 92 4 24019
2014 Ontario Region 80 12 3 2 1 0 2 94 3 9758
2014 Toronto Centre TSO  83 10 3 1 1 0 2 95 2 1039
2014 Revenue Collections & Client Services - Toronto Center TSO 84 9 4 0 1 0 2 95 1 241
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Canada Revenue Agency 72 16 4 4 3 0 2 89 7 31988
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Canada Revenue Agency 72 16 3 4 3 0 1 89 7 29795

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Canada Revenue Agency 74 12 4 3 3 0 4 90 5 32097
2014 Regions 77 11 4 2 2 0 4 92 4 24000
2014 Ontario Region 78 10 4 2 2 0 4 91 4 9750
2014 Toronto Centre TSO  79 9 4 1 2 1 4 93 3 1037
2014 Revenue Collections & Client Services - Toronto Center TSO 84 6 6 1 1 0 2 92 2 241
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Canada Revenue Agency 73 13 5 3 3 1 4 89 6 31894
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Canada Revenue Agency 69 11 5 3 4 1 7 87 8 29505

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Canada Revenue Agency 79 11 3 1 2 0 4 93 3 32056
2014 Regions 79 10 3 1 2 0 5 94 3 23975
2014 Ontario Region 80 9 3 1 2 0 4 94 3 9738
2014 Toronto Centre TSO  80 9 3 1 2 1 4 94 3 1034
2014 Revenue Collections & Client Services - Toronto Center TSO 85 4 5 2 1 0 3 92 3 240
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Canada Revenue Agency 78 11 3 2 2 0 4 93 4 31843
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Canada Revenue Agency 78 7 3 2 3 1 7 92 5 29400

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 20 8 4 2 2 5 85 7 180951
2014 Canada Revenue Agency 65 17 7 3 2 1 5 88 5 32002
2014 Regions 68 15 6 2 2 2 6 90 4 23936
2014 Ontario Region 70 13 6 2 2 1 6 90 4 9725
2014 Toronto Centre TSO  70 14 5 2 2 1 6 91 4 1031
2014 Revenue Collections & Client Services - Toronto Center TSO 73 11 8 1 2 1 4 88 3 240

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 65 20 6 2 2 3 3 90 4 180921
2014 Canada Revenue Agency 69 16 5 2 2 2 3 90 4 31996
2014 Regions 70 15 5 2 2 2 4 91 4 23928
2014 Ontario Region 72 13 5 2 2 3 4 91 4 9719
2014 Toronto Centre TSO  73 11 4 2 2 3 4 91 4 1027
2014 Revenue Collections & Client Services - Toronto Center TSO 72 10 8 2 1 3 4 88 4 239
2011 Public Service 67 19 6 2 1 2 3 90 4 200185
2011 Canada Revenue Agency 70 17 5 2 2 2 2 91 4 31918
2008 Public Service 67 18 6 2 1 2 3 89 4 168297
2008 Canada Revenue Agency 70 16 5 2 2 2 2 90 4 29666

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 19 81 180560
2014 Canada Revenue Agency 15 85 31945
2014 Regions 15 85 23898
2014 Ontario Region 16 84 9712
2014 Toronto Centre TSO  15 85 1027
2014 Revenue Collections & Client Services - Toronto Center TSO 18 82 239

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 50 32448
2014 Canada Revenue Agency 51 4807
2014 Regions 50 3649
2014 Ontario Region 51 1556
2014 Toronto Centre TSO  48 157
2014 Revenue Collections & Client Services - Toronto Center TSO 41 44

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 63 32448
2014 Canada Revenue Agency 60 4807
2014 Regions 62 3649
2014 Ontario Region 60 1556
2014 Toronto Centre TSO  63 157
2014 Revenue Collections & Client Services - Toronto Center TSO 64 44

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32448
2014 Canada Revenue Agency 5 4807
2014 Regions 4 3649
2014 Ontario Region 5 1556
2014 Toronto Centre TSO  9 157
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Canada Revenue Agency 0 4807
2014 Regions Insufficient data
2014 Ontario Region 0 1556
2014 Toronto Centre TSO  0 157
2014 Revenue Collections & Client Services - Toronto Center TSO 0 44

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 5 32448
2014 Canada Revenue Agency 3 4807
2014 Regions 3 3649
2014 Ontario Region 4 1556
2014 Toronto Centre TSO  4 157
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32448
2014 Canada Revenue Agency 11 4807
2014 Regions 13 3649
2014 Ontario Region 14 1556
2014 Toronto Centre TSO  19 157
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Canada Revenue Agency 3 4807
2014 Regions 3 3649
2014 Ontario Region 4 1556
2014 Toronto Centre TSO  6 157
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Revenue Agency 36 4816
2014 Regions 36 3655
2014 Ontario Region 38 1560
2014 Toronto Centre TSO  49 157
2014 Revenue Collections & Client Services - Toronto Center TSO 41 44

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Revenue Agency 37 4816
2014 Regions 37 3655
2014 Ontario Region 37 1560
2014 Toronto Centre TSO  41 157
2014 Revenue Collections & Client Services - Toronto Center TSO 41 44

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 43 32479
2014 Canada Revenue Agency 36 4816
2014 Regions 35 3655
2014 Ontario Region 34 1560
2014 Toronto Centre TSO  39 157
2014 Revenue Collections & Client Services - Toronto Center TSO 50 44

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Revenue Agency 40 4816
2014 Regions 41 3655
2014 Ontario Region 42 1560
2014 Toronto Centre TSO  42 157
2014 Revenue Collections & Client Services - Toronto Center TSO 41 44

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Canada Revenue Agency 24 4816
2014 Regions 23 3655
2014 Ontario Region 24 1560
2014 Toronto Centre TSO  25 157
2014 Revenue Collections & Client Services - Toronto Center TSO 25 44

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 57 32479
2014 Canada Revenue Agency 56 4816
2014 Regions 56 3655
2014 Ontario Region 55 1560
2014 Toronto Centre TSO  57 157
2014 Revenue Collections & Client Services - Toronto Center TSO 52 44

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 36 32479
2014 Canada Revenue Agency 34 4816
2014 Regions 34 3655
2014 Ontario Region 34 1560
2014 Toronto Centre TSO  32 157
2014 Revenue Collections & Client Services - Toronto Center TSO 34 44

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 2 32479
2014 Canada Revenue Agency 1 4816
2014 Regions 1 3655
2014 Ontario Region 1 1560
2014 Toronto Centre TSO  Insufficient data
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32479
2014 Canada Revenue Agency 8 4816
2014 Regions 8 3655
2014 Ontario Region 9 1560
2014 Toronto Centre TSO  10 157
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 13 32479
2014 Canada Revenue Agency 10 4816
2014 Regions 10 3655
2014 Ontario Region 10 1560
2014 Toronto Centre TSO  8 157
2014 Revenue Collections & Client Services - Toronto Center TSO 11 44

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 46 32479
2014 Canada Revenue Agency 45 4816
2014 Regions 46 3655
2014 Ontario Region 47 1560
2014 Toronto Centre TSO  49 157
2014 Revenue Collections & Client Services - Toronto Center TSO 41 44

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Canada Revenue Agency 24 4816
2014 Regions 24 3655
2014 Ontario Region 27 1560
2014 Toronto Centre TSO  32 157
2014 Revenue Collections & Client Services - Toronto Center TSO 18 44

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 14 32479
2014 Canada Revenue Agency 13 4816
2014 Regions 14 3655
2014 Ontario Region 14 1560
2014 Toronto Centre TSO  19 157
2014 Revenue Collections & Client Services - Toronto Center TSO 23 44

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 51 32463
2014 Canada Revenue Agency 48 4810
2014 Regions 46 3649
2014 Ontario Region 46 1559
2014 Toronto Centre TSO  45 156
2014 Revenue Collections & Client Services - Toronto Center TSO 50 44

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 30 32463
2014 Canada Revenue Agency 29 4810
2014 Regions 27 3649
2014 Ontario Region 28 1559
2014 Toronto Centre TSO  32 156
2014 Revenue Collections & Client Services - Toronto Center TSO 30 44

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 10 32463
2014 Canada Revenue Agency 5 4810
2014 Regions 4 3649
2014 Ontario Region 5 1559
2014 Toronto Centre TSO  8 156
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 21 32463
2014 Canada Revenue Agency 24 4810
2014 Regions 26 3649
2014 Ontario Region 27 1559
2014 Toronto Centre TSO  33 156
2014 Revenue Collections & Client Services - Toronto Center TSO 43 44

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 12 32463
2014 Canada Revenue Agency 11 4810
2014 Regions 11 3649
2014 Ontario Region 10 1559
2014 Toronto Centre TSO  13 156
2014 Revenue Collections & Client Services - Toronto Center TSO 14 44

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32463
2014 Canada Revenue Agency 6 4810
2014 Regions 6 3649
2014 Ontario Region 7 1559
2014 Toronto Centre TSO  12 156
2014 Revenue Collections & Client Services - Toronto Center TSO 11 44

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 16 32463
2014 Canada Revenue Agency 15 4810
2014 Regions 15 3649
2014 Ontario Region 16 1559
2014 Toronto Centre TSO  18 156
2014 Revenue Collections & Client Services - Toronto Center TSO 23 44

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 11 32463
2014 Canada Revenue Agency 9 4810
2014 Regions 8 3649
2014 Ontario Region 8 1559
2014 Toronto Centre TSO  10 156
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 25 32463
2014 Canada Revenue Agency 27 4810
2014 Regions 28 3649
2014 Ontario Region 26 1559
2014 Toronto Centre TSO  23 156
2014 Revenue Collections & Client Services - Toronto Center TSO 16 44

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Canada Revenue Agency 14 4518
2014 Regions 13 3407
2014 Ontario Region 15 1451
2014 Toronto Centre TSO  14 137
2014 Revenue Collections & Client Services - Toronto Center TSO 13 39

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 16 30161
2014 Canada Revenue Agency 17 4518
2014 Regions 17 3407
2014 Ontario Region 17 1451
2014 Toronto Centre TSO  20 137
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Revenue Agency 11 4518
2014 Regions 11 3407
2014 Ontario Region 11 1451
2014 Toronto Centre TSO  12 137
2014 Revenue Collections & Client Services - Toronto Center TSO 13 39

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Canada Revenue Agency 8 4518
2014 Regions 8 3407
2014 Ontario Region 8 1451
2014 Toronto Centre TSO  10 137
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Canada Revenue Agency 10 4518
2014 Regions 10 3407
2014 Ontario Region 11 1451
2014 Toronto Centre TSO  15 137
2014 Revenue Collections & Client Services - Toronto Center TSO 18 39

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Canada Revenue Agency 11 4518
2014 Regions 11 3407
2014 Ontario Region 10 1451
2014 Toronto Centre TSO  11 137
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Revenue Agency 12 4518
2014 Regions 11 3407
2014 Ontario Region 10 1451
2014 Toronto Centre TSO  8 137
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Canada Revenue Agency 8 4518
2014 Regions 8 3407
2014 Ontario Region 8 1451
2014 Toronto Centre TSO  8 137
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Revenue Agency 12 4518
2014 Regions 12 3407
2014 Ontario Region 12 1451
2014 Toronto Centre TSO  13 137
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 25 30161
2014 Canada Revenue Agency 20 4518
2014 Regions 20 3407
2014 Ontario Region 20 1451
2014 Toronto Centre TSO  24 137
2014 Revenue Collections & Client Services - Toronto Center TSO 26 39

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 9 30161
2014 Canada Revenue Agency 8 4518
2014 Regions 8 3407
2014 Ontario Region 7 1451
2014 Toronto Centre TSO  8 137
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 45 30161
2014 Canada Revenue Agency 43 4518
2014 Regions 43 3407
2014 Ontario Region 42 1451
2014 Toronto Centre TSO  44 137
2014 Revenue Collections & Client Services - Toronto Center TSO 41 39

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 2 30161
2014 Canada Revenue Agency 1 4518
2014 Regions 1 3407
2014 Ontario Region 1 1451
2014 Toronto Centre TSO  Insufficient data
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 54 30161
2014 Canada Revenue Agency 50 4518
2014 Regions 51 3407
2014 Ontario Region 51 1451
2014 Toronto Centre TSO  51 137
2014 Revenue Collections & Client Services - Toronto Center TSO 38 39

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Canada Revenue Agency 12 4518
2014 Regions 13 3407
2014 Ontario Region 12 1451
2014 Toronto Centre TSO  19 137
2014 Revenue Collections & Client Services - Toronto Center TSO 20 39

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Canada Revenue Agency 22 21 19 6 5 22 6 59 15 31977
2014 Regions 22 21 19 6 6 21 5 59 16 23920
2014 Ontario Region 23 20 19 5 6 20 5 58 16 9719
2014 Toronto Centre TSO  20 19 21 5 7 22 6 54 17 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 15 18 26 10 9 21 2 42 24 239

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Canada Revenue Agency 36 33 15 5 4 7 1 75 9 31953
2014 Regions 36 33 14 5 4 7 1 75 10 23904
2014 Ontario Region 38 30 15 5 4 7 1 74 10 9714
2014 Toronto Centre TSO  35 28 18 5 5 8 1 69 11 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 25 28 25 8 6 8 0 58 15 239
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Canada Revenue Agency 41 38 11 5 3 3 0 81 8 31702

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 8 92 180400
2014 Canada Revenue Agency 7 93 31921
2014 Regions 8 92 23882
2014 Ontario Region 9 91 9699
2014 Toronto Centre TSO  11 89 1027
2014 Revenue Collections & Client Services - Toronto Center TSO 10 90 238

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 36 13828
2014 Canada Revenue Agency 31 2293
2014 Regions 30 1784
2014 Ontario Region 31 809
2014 Toronto Centre TSO  28 110
2014 Revenue Collections & Client Services - Toronto Center TSO 26 23

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 80 13828
2014 Canada Revenue Agency 79 2293
2014 Regions 79 1784
2014 Ontario Region 78 809
2014 Toronto Centre TSO  78 110
2014 Revenue Collections & Client Services - Toronto Center TSO 83 23

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Canada Revenue Agency 2 2293
2014 Regions 2 1784
2014 Ontario Region 2 809
2014 Toronto Centre TSO  Insufficient data
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Canada Revenue Agency Insufficient data
2014 Regions Insufficient data
2014 Ontario Region 0 809
2014 Toronto Centre TSO  0 110
2014 Revenue Collections & Client Services - Toronto Center TSO 0 23

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13828
2014 Canada Revenue Agency 5 2293
2014 Regions 4 1784
2014 Ontario Region 5 809
2014 Toronto Centre TSO  Insufficient data
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Canada Revenue Agency 8 2293
2014 Regions 10 1784
2014 Ontario Region 11 809
2014 Toronto Centre TSO  16 110
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Canada Revenue Agency 11 2293
2014 Regions 11 1784
2014 Ontario Region 11 809
2014 Toronto Centre TSO  12 110
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 20 13822
2014 Canada Revenue Agency 25 2290
2014 Regions 26 1781
2014 Ontario Region 28 807
2014 Toronto Centre TSO  38 109
2014 Revenue Collections & Client Services - Toronto Center TSO 22 23

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 17 13822
2014 Canada Revenue Agency 20 2290
2014 Regions 20 1781
2014 Ontario Region 23 807
2014 Toronto Centre TSO  31 109
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 12 13822
2014 Canada Revenue Agency 16 2290
2014 Regions 16 1781
2014 Ontario Region 20 807
2014 Toronto Centre TSO  20 109
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 5 13822
2014 Canada Revenue Agency 6 2290
2014 Regions 6 1781
2014 Ontario Region 8 807
2014 Toronto Centre TSO  8 109
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 23 13822
2014 Canada Revenue Agency 24 2290
2014 Regions 24 1781
2014 Ontario Region 23 807
2014 Toronto Centre TSO  24 109
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 24 13822
2014 Canada Revenue Agency 23 2290
2014 Regions 24 1781
2014 Ontario Region 21 807
2014 Toronto Centre TSO  18 109
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13822
2014 Canada Revenue Agency 2 2290
2014 Regions 2 1781
2014 Ontario Region 2 807
2014 Toronto Centre TSO  Insufficient data
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13822
2014 Canada Revenue Agency 7 2290
2014 Regions 6 1781
2014 Ontario Region 5 807
2014 Toronto Centre TSO  6 109
2014 Revenue Collections & Client Services - Toronto Center TSO 0 23

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Canada Revenue Agency 13 2290
2014 Regions 13 1781
2014 Ontario Region 10 807
2014 Toronto Centre TSO  10 109
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Canada Revenue Agency 16 2290
2014 Regions 17 1781
2014 Ontario Region 18 807
2014 Toronto Centre TSO  20 109
2014 Revenue Collections & Client Services - Toronto Center TSO 39 23

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 1 13822
2014 Canada Revenue Agency 0 2290
2014 Regions 0 1781
2014 Ontario Region Insufficient data
2014 Toronto Centre TSO  0 109
2014 Revenue Collections & Client Services - Toronto Center TSO 0 23

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 30 13822
2014 Canada Revenue Agency 27 2290
2014 Regions 27 1781
2014 Ontario Region 26 807
2014 Toronto Centre TSO  25 109
2014 Revenue Collections & Client Services - Toronto Center TSO 30 23

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 29 13830
2014 Canada Revenue Agency 28 2294
2014 Regions 27 1784
2014 Ontario Region 24 809
2014 Toronto Centre TSO  27 111
2014 Revenue Collections & Client Services - Toronto Center TSO 39 23

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13830
2014 Canada Revenue Agency 14 2294
2014 Regions 13 1784
2014 Ontario Region 12 809
2014 Toronto Centre TSO  14 111
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Canada Revenue Agency 3 2294
2014 Regions 3 1784
2014 Ontario Region 2 809
2014 Toronto Centre TSO  5 111
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 19 13830
2014 Canada Revenue Agency 21 2294
2014 Regions 23 1784
2014 Ontario Region 22 809
2014 Toronto Centre TSO  20 111
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Canada Revenue Agency 5 2294
2014 Regions 5 1784
2014 Ontario Region 4 809
2014 Toronto Centre TSO  5 111
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13830
2014 Canada Revenue Agency 5 2294
2014 Regions 6 1784
2014 Ontario Region 5 809
2014 Toronto Centre TSO  6 111
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Canada Revenue Agency 9 2294
2014 Regions 9 1784
2014 Ontario Region 11 809
2014 Toronto Centre TSO  8 111
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Canada Revenue Agency 8 2294
2014 Regions 8 1784
2014 Ontario Region 8 809
2014 Toronto Centre TSO  6 111
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 48 13830
2014 Canada Revenue Agency 49 2294
2014 Regions 49 1784
2014 Ontario Region 50 809
2014 Toronto Centre TSO  53 111
2014 Revenue Collections & Client Services - Toronto Center TSO 39 23

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 6 12831
2014 Canada Revenue Agency 6 2162
2014 Regions 6 1678
2014 Ontario Region 7 770
2014 Toronto Centre TSO  12 104
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 11 12831
2014 Canada Revenue Agency 11 2162
2014 Regions 10 1678
2014 Ontario Region 9 770
2014 Toronto Centre TSO  6 104
2014 Revenue Collections & Client Services - Toronto Center TSO 0 21

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 4 12831
2014 Canada Revenue Agency 4 2162
2014 Regions 4 1678
2014 Ontario Region 6 770
2014 Toronto Centre TSO  7 104
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Canada Revenue Agency 3 2162
2014 Regions 3 1678
2014 Ontario Region 3 770
2014 Toronto Centre TSO  6 104
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Canada Revenue Agency 3 2162
2014 Regions 3 1678
2014 Ontario Region 3 770
2014 Toronto Centre TSO  Insufficient data
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 5 12831
2014 Canada Revenue Agency 4 2162
2014 Regions 4 1678
2014 Ontario Region 4 770
2014 Toronto Centre TSO  Insufficient data
2014 Revenue Collections & Client Services - Toronto Center TSO 0 21

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 7 12831
2014 Canada Revenue Agency 10 2162
2014 Regions 8 1678
2014 Ontario Region 7 770
2014 Toronto Centre TSO  7 104
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Canada Revenue Agency 9 2162
2014 Regions 8 1678
2014 Ontario Region 8 770
2014 Toronto Centre TSO  7 104
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 10 12831
2014 Canada Revenue Agency 11 2162
2014 Regions 11 1678
2014 Ontario Region 10 770
2014 Toronto Centre TSO  11 104
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 23 12831
2014 Canada Revenue Agency 19 2162
2014 Regions 18 1678
2014 Ontario Region 17 770
2014 Toronto Centre TSO  19 104
2014 Revenue Collections & Client Services - Toronto Center TSO 33 21

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Canada Revenue Agency 8 2162
2014 Regions 7 1678
2014 Ontario Region 6 770
2014 Toronto Centre TSO  11 104
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 44 12831
2014 Canada Revenue Agency 42 2162
2014 Regions 40 1678
2014 Ontario Region 39 770
2014 Toronto Centre TSO  33 104
2014 Revenue Collections & Client Services - Toronto Center TSO 43 21

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 2 12831
2014 Canada Revenue Agency 2 2162
2014 Regions 2 1678
2014 Ontario Region 2 770
2014 Toronto Centre TSO  Insufficient data
2014 Revenue Collections & Client Services - Toronto Center TSO Insufficient data

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 65 12831
2014 Canada Revenue Agency 63 2162
2014 Regions 64 1678
2014 Ontario Region 65 770
2014 Toronto Centre TSO  66 104
2014 Revenue Collections & Client Services - Toronto Center TSO 57 21

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 13 12831
2014 Canada Revenue Agency 13 2162
2014 Regions 14 1678
2014 Ontario Region 15 770
2014 Toronto Centre TSO  19 104
2014 Revenue Collections & Client Services - Toronto Center TSO 24 21

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Canada Revenue Agency 23 19 19 3 3 27 6 63 8 31968
2014 Regions 23 20 20 3 3 26 5 63 9 23915
2014 Ontario Region 25 19 20 3 3 25 5 62 9 9720
2014 Toronto Centre TSO  22 16 23 4 4 26 5 55 12 1030
2014 Revenue Collections & Client Services - Toronto Center TSO 16 15 31 6 4 25 2 43 14 240

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Canada Revenue Agency 38 32 15 3 2 9 1 78 6 31950
2014 Regions 38 32 15 3 2 9 1 77 6 23903
2014 Ontario Region 40 29 16 3 3 9 1 76 7 9712
2014 Toronto Centre TSO  37 29 18 3 4 9 1 72 8 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 28 28 26 5 4 8 1 62 10 240
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Canada Revenue Agency 43 37 11 4 2 4 0 83 6 31680

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 15 85 180286
2014 Canada Revenue Agency 15 85 31910
2014 Regions 16 84 23880
2014 Ontario Region 20 80 9707
2014 Toronto Centre TSO  21 79 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 21 79 239

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 78 22 27355
2014 Canada Revenue Agency 81 19 4884
2014 Regions 81 19 3829
2014 Ontario Region 82 18 1886
2014 Toronto Centre TSO  81 19 211
2014 Revenue Collections & Client Services - Toronto Center TSO 74 26 49

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Canada Revenue Agency 51 32 5 7 4 0 0 84 10 3968
2014 Regions 50 34 5 7 4 0 0 84 11 3093
2014 Ontario Region 50 32 5 8 4 0 0 83 12 1549
2014 Toronto Centre TSO  42 36 11 7 4 1 0 79 11 171
2014 Revenue Collections & Client Services - Toronto Center TSO 47 36 6 3 6 3 0 86 9 36

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 50 10 5 2 2 5 81 8 180775
2014 Canada Revenue Agency 29 50 11 5 2 2 2 82 8 31981
2014 Regions 28 50 11 6 2 2 1 80 8 23928
2014 Ontario Region 31 49 10 5 2 2 1 82 8 9723
2014 Toronto Centre TSO  27 52 10 6 2 2 1 81 9 1030
2014 Revenue Collections & Client Services - Toronto Center TSO 30 53 7 5 1 2 1 86 6 239
2011 Public Service 25 51 10 6 2 1 4 81 8 198482
2011 Canada Revenue Agency 28 53 10 5 1 1 2 84 6 31712
2008 Public Service 25 49 10 7 3 2 5 79 10 165000
2008 Canada Revenue Agency 25 53 10 6 2 1 2 82 8 29196

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 10 24 23 10 7 19 8 46 22 180722
2014 Canada Revenue Agency 14 28 22 9 6 16 5 53 20 31966
2014 Regions 15 29 22 10 7 14 4 53 21 23914
2014 Ontario Region 16 28 22 11 7 13 4 52 21 9717
2014 Toronto Centre TSO  12 27 23 13 9 14 2 46 26 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 12 25 27 13 7 13 3 44 24 240
2011 Public Service 10 26 23 10 6 18 6 48 22 198413
2011 Canada Revenue Agency 15 32 22 8 5 15 3 58 16 31715

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 12 4 2 8 5 79 7 180760
2014 Canada Revenue Agency 42 33 11 2 1 8 2 84 4 31978
2014 Regions 41 34 11 2 1 8 1 84 4 23923
2014 Ontario Region 43 32 11 3 1 8 1 83 4 9719
2014 Toronto Centre TSO  41 32 13 3 2 8 1 81 5 1031
2014 Revenue Collections & Client Services - Toronto Center TSO 43 33 14 1 1 8 1 83 2 240
2011 Public Service 36 34 12 4 2 8 4 79 8 198530
2011 Canada Revenue Agency 42 35 10 2 1 7 2 85 4 31715
2008 Public Service 33 36 12 4 2 8 5 79 7 164878
2008 Canada Revenue Agency 39 38 9 2 1 7 2 86 4 29178

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 32 15 6 4 11 5 70 12 180628
2014 Canada Revenue Agency 33 32 14 4 3 11 2 75 8 31971
2014 Regions 32 33 15 5 3 11 1 74 9 23915
2014 Ontario Region 33 31 16 5 4 11 1 72 10 9717
2014 Toronto Centre TSO  29 29 18 7 4 12 1 67 12 1029
2014 Revenue Collections & Client Services - Toronto Center TSO 24 31 22 9 4 10 1 62 14 240
2011 Public Service 27 33 15 6 4 10 4 71 12 198183
2011 Canada Revenue Agency 33 35 14 4 3 9 2 77 8 31646
2008 Public Service 29 34 13 8 5 7 5 71 14 165597
2008 Canada Revenue Agency 33 36 12 6 3 7 2 76 10 29279