2014 Public Service Employee Survey Results by Theme for Horizontal Programs Division

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Canada Revenue Agency 30 46 12 7 4 0 0 77 11 32134
2014 Branches 33 45 11 8 4 0 0 77 12 8021
2014 Assessment & Benefit Services Branch 34 46 10 7 3 0 0 79 10 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 39 43 7 7 3 0 0 82 11 190
2014 Horizontal Programs Division 33 47 7 9 4 0 0 80 13 70
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Canada Revenue Agency 33 43 12 7 4 0 0 77 11 31943
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Canada Revenue Agency 33 44 12 7 4 0 0 78 11 29629

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 66 27 4 1 1 0 0 93 2 181841
2014 Canada Revenue Agency 65 28 5 1 1 0 0 93 2 32134
2014 Branches 70 25 4 1 1 0 0 95 2 8023
2014 Assessment & Benefit Services Branch 72 24 4 0 0 0 0 96 1 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 75 22 3 0 0 0 0 97 0 190
2014 Horizontal Programs Division 73 26 1 0 0 0 0 99 0 70
2011 Public Service 65 28 4 1 1 0 0 94 2 200727
2011 Canada Revenue Agency 62 31 5 1 1 0 0 93 2 31975

Question 15. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Canada Revenue Agency 61 28 8 2 1 0 0 89 3 32114
2014 Branches 62 27 7 2 1 0 0 90 3 8016
2014 Assessment & Benefit Services Branch 64 26 7 2 0 0 0 91 2 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 67 25 7 1 0 0 0 92 1 190
2014 Horizontal Programs Division 60 33 6 1 0 0 0 93 1 70
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Canada Revenue Agency 59 30 8 2 1 0 0 89 3 31985

Question 19. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Canada Revenue Agency 41 40 11 5 3 0 0 81 8 32107
2014 Branches 44 38 10 5 3 0 0 82 8 8012
2014 Assessment & Benefit Services Branch 45 38 10 5 2 0 0 83 7 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 49 33 11 5 2 0 0 82 7 190
2014 Horizontal Programs Division 43 36 12 7 3 0 0 78 10 70
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Canada Revenue Agency 39 43 10 5 3 0 0 82 8 31993
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Canada Revenue Agency 40 44 9 5 3 0 0 83 8 29781

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Canada Revenue Agency 34 36 14 9 6 1 0 71 14 31990
2014 Branches 40 36 13 6 4 1 0 77 10 7970
2014 Assessment & Benefit Services Branch 45 38 11 4 1 0 0 84 5 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 50 33 10 6 1 1 0 83 6 190
2014 Horizontal Programs Division 41 36 16 7 0 0 0 77 7 70
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Canada Revenue Agency 31 38 17 8 5 1 0 69 13 31722

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Canada Revenue Agency 33 38 14 9 5 0 0 72 14 31983
2014 Branches 40 38 12 7 3 0 0 78 10 7971
2014 Assessment & Benefit Services Branch 43 41 10 4 1 0 0 85 5 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 50 35 8 6 0 1 0 86 6 190
2014 Horizontal Programs Division 40 42 10 9 0 0 0 81 9 70
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Canada Revenue Agency 30 41 15 9 5 0 0 71 14 31708
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Canada Revenue Agency 31 42 13 8 5 0 0 74 13 29187

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Canada Revenue Agency 32 27 18 11 7 4 0 62 19 31984
2014 Branches 39 27 17 8 5 4 0 69 14 7967
2014 Assessment & Benefit Services Branch 43 28 15 6 3 4 0 74 10 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 46 24 13 10 4 4 0 72 14 190
2014 Horizontal Programs Division 43 32 6 11 4 4 0 78 16 70
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Canada Revenue Agency 30 28 18 11 8 5 0 61 20 31711
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Canada Revenue Agency 29 30 17 11 8 5 0 62 20 29196
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Canada Revenue Agency 47 31 11 5 3 2 1 80 9 32065
2014 Branches 49 29 11 6 3 2 1 80 9 7994
2014 Assessment & Benefit Services Branch 54 27 10 5 2 2 1 83 7 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 52 28 9 6 3 1 0 81 10 190
2014 Horizontal Programs Division 54 33 7 3 3 0 0 87 6 70
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Canada Revenue Agency 44 32 11 6 4 2 1 79 10 31866
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Canada Revenue Agency 44 32 11 6 4 3 1 78 11 29454

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Canada Revenue Agency 46 34 9 6 4 1 0 81 10 32059
2014 Branches 47 32 9 7 4 1 0 80 11 7993
2014 Assessment & Benefit Services Branch 52 32 7 6 3 0 0 84 9 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 55 27 7 5 4 1 1 83 9 190
2014 Horizontal Programs Division 51 32 7 6 3 0 1 84 9 70
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Canada Revenue Agency 42 36 10 7 4 1 0 79 11 31839
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Canada Revenue Agency 42 36 9 7 5 1 0 79 12 29446

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Canada Revenue Agency 54 29 8 5 4 0 0 83 9 32045
2014 Branches 55 27 8 5 4 0 0 83 9 7990
2014 Assessment & Benefit Services Branch 61 25 6 5 3 0 0 86 8 1062
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 58 28 6 3 4 0 0 86 7 190
2014 Horizontal Programs Division 62 27 6 0 6 0 0 89 6 70

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Canada Revenue Agency 31 33 15 8 6 8 0 69 15 32028
2014 Branches 33 34 14 8 4 7 0 73 12 7986
2014 Assessment & Benefit Services Branch 36 35 13 5 2 8 0 78 8 1062
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 33 38 17 4 2 6 0 76 6 190
2014 Horizontal Programs Division 37 40 11 4 1 6 0 82 6 70
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Canada Revenue Agency 24 32 19 10 7 7 0 61 18 31803

Question 40. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Canada Revenue Agency 26 33 18 12 8 3 0 61 21 32026
2014 Branches 28 36 17 11 6 2 0 65 18 7986
2014 Assessment & Benefit Services Branch 32 39 15 8 3 2 0 73 11 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 31 40 15 9 3 2 0 72 12 190
2014 Horizontal Programs Division 27 46 14 9 3 1 0 74 12 70
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Canada Revenue Agency 21 34 19 12 10 3 0 57 23 31764
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Canada Revenue Agency 24 35 17 11 9 3 0 61 21 29264

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Canada Revenue Agency 18 31 20 15 10 6 0 52 27 32011
2014 Branches 19 34 20 14 7 6 0 56 23 7986
2014 Assessment & Benefit Services Branch 21 40 19 11 4 5 0 64 15 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 20 42 19 11 4 4 1 64 16 190
2014 Horizontal Programs Division 17 47 16 13 3 4 0 67 16 70
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Canada Revenue Agency 12 34 20 17 10 7 0 49 29 31789
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Canada Revenue Agency 12 34 19 17 10 7 0 50 29 29244

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 26 19 15 16 7 0 46 34 181094
2014 Canada Revenue Agency 23 30 18 12 11 6 0 56 25 32023
2014 Branches 24 32 18 11 9 5 0 60 21 7984
2014 Assessment & Benefit Services Branch 29 34 18 9 5 5 0 66 14 1062
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 28 32 20 9 7 5 0 62 17 190
2014 Horizontal Programs Division 27 30 24 9 7 3 0 59 16 70
2011 Public Service 15 29 18 16 15 7 0 47 33 198990
2011 Canada Revenue Agency 19 33 18 13 11 7 0 55 25 31795
2008 Public Service 14 29 18 16 15 8 0 47 33 165352
2008 Canada Revenue Agency 19 34 17 12 10 8 0 57 24 29249

Question 43. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Canada Revenue Agency 20 35 17 15 10 3 0 56 26 32003
2014 Branches 21 37 16 15 9 3 0 59 24 7982
2014 Assessment & Benefit Services Branch 26 38 16 13 4 2 0 65 18 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 24 39 16 15 5 2 1 64 20 189
2014 Horizontal Programs Division 31 40 14 7 6 1 0 72 13 70
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Canada Revenue Agency 15 37 17 17 10 3 0 54 28 31755
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Canada Revenue Agency 18 41 15 15 7 3 0 61 23 29214

Question 44. I have access to senior management in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 32 17 13 10 4 1 58 24 180926
2014 Canada Revenue Agency 30 34 16 9 6 4 1 67 16 31968
2014 Branches 32 34 15 9 6 3 1 69 15 7977
2014 Assessment & Benefit Services Branch 33 37 16 7 3 3 1 72 11 1062
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 32 37 16 5 7 1 2 71 12 190
2014 Horizontal Programs Division 35 36 19 0 7 1 1 73 7 70
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Canada Revenue Agency 21 37 18 14 10 0 0 58 24 32124
2014 Branches 27 38 16 12 7 0 0 65 19 8020
2014 Assessment & Benefit Services Branch 29 39 17 9 5 0 0 69 14 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 34 36 15 6 7 1 1 71 14 190
2014 Horizontal Programs Division 29 37 16 7 11 0 0 66 18 70
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Canada Revenue Agency 19 39 17 15 10 0 0 59 24 31988

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 22 19 18 15 13 2 38 40 181465
2014 Canada Revenue Agency 13 23 19 17 12 15 2 43 34 32075
2014 Branches 14 22 18 16 12 16 3 45 33 7998
2014 Assessment & Benefit Services Branch 15 26 16 16 10 14 3 49 31 1062
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 18 26 19 13 7 13 4 53 25 190
2014 Horizontal Programs Division 24 24 20 12 6 11 3 56 20 70

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Canada Revenue Agency 40 37 11 7 4 1 0 77 12 32071
2014 Branches 41 34 11 8 5 1 0 77 12 7994
2014 Assessment & Benefit Services Branch 47 32 10 7 4 0 0 79 11 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 51 31 8 7 3 0 0 82 10 190
2014 Horizontal Programs Division 47 37 4 8 3 0 0 84 11 70
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Canada Revenue Agency 35 39 12 9 5 1 0 75 13 31881
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Canada Revenue Agency 37 37 11 9 6 1 1 75 14 29451

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 34 12 5 4 4 1 79 9 181344
2014 Canada Revenue Agency 48 33 9 3 2 4 1 85 6 32054
2014 Branches 47 31 10 4 3 5 1 83 7 7991
2014 Assessment & Benefit Services Branch 50 31 8 4 2 4 1 85 6 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 48 32 8 5 3 3 0 83 8 190
2014 Horizontal Programs Division 41 39 8 7 3 1 0 81 10 70
2011 Public Service 39 32 13 6 5 4 1 75 11 199531
2011 Canada Revenue Agency 46 32 10 4 3 4 1 82 7 31809
2008 Public Service 36 31 13 7 6 6 1 73 13 166386
2008 Canada Revenue Agency 48 32 9 4 3 4 1 84 7 29401

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 36 15 10 6 3 5 66 18 40406
2014 Canada Revenue Agency 36 35 10 9 5 2 3 75 14 4482
2014 Branches 37 33 10 9 3 2 5 76 13 1418
2014 Assessment & Benefit Services Branch 42 32 9 7 2 2 5 80 10 148
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 42 24 12 12 3 0 6 71 16 33
2014 Horizontal Programs Division 60 20 20 0 0 0 0 80 0 10

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 25 39 13 14 7 2 1 66 21 181522
2014 Canada Revenue Agency 24 40 13 14 6 2 0 66 21 32088
2014 Branches 30 40 11 12 5 2 1 71 17 8002
2014 Assessment & Benefit Services Branch 26 41 12 14 5 2 1 68 19 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 28 45 11 9 6 1 0 74 15 190
2014 Horizontal Programs Division 25 46 13 10 4 1 0 72 15 70
2011 Public Service 26 37 13 14 8 2 1 65 22 199928
2011 Canada Revenue Agency 22 39 14 15 7 2 0 62 23 31873
2008 Public Service 26 37 12 14 8 2 1 65 22 166238
2008 Canada Revenue Agency 23 39 13 14 7 2 1 64 22 29369

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 28 16 13 10 7 1 57 26 181494
2014 Canada Revenue Agency 23 30 16 14 10 6 1 56 26 32079
2014 Branches 31 30 14 10 7 7 1 66 18 8001
2014 Assessment & Benefit Services Branch 32 33 15 9 4 6 1 71 13 1062
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 34 37 13 6 5 4 1 74 12 189
2014 Horizontal Programs Division 36 36 17 4 4 1 0 73 9 69
2011 Public Service 26 27 15 13 11 6 1 58 26 199730
2011 Canada Revenue Agency 21 29 16 15 12 6 1 53 29 31845
2008 Public Service 27 28 14 13 11 7 1 59 25 166166
2008 Canada Revenue Agency 22 30 16 14 11 7 1 56 27 29365

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Canada Revenue Agency 25 43 11 14 6 0 0 69 20 32127
2014 Branches 29 41 12 12 6 0 1 70 18 8018
2014 Assessment & Benefit Services Branch 29 42 12 11 5 0 1 72 16 1064
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 35 41 13 6 5 0 1 76 12 190
2014 Horizontal Programs Division 28 42 13 9 9 0 0 70 17 70
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Canada Revenue Agency 27 44 11 12 5 0 1 72 17 31922
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Canada Revenue Agency 25 46 11 12 5 0 0 71 17 29656

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 39 11 7 4 0 0 78 11 181902
2014 Canada Revenue Agency 37 40 13 7 4 0 0 77 10 32139
2014 Branches 41 39 10 6 3 0 0 80 10 8022
2014 Assessment & Benefit Services Branch 38 38 14 8 3 0 0 76 11 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 43 37 9 8 3 0 1 80 11 190
2014 Horizontal Programs Division 37 40 6 13 3 0 1 78 16 70
2011 Public Service 42 36 11 6 4 0 0 79 10 200728
2011 Canada Revenue Agency 38 38 13 6 4 0 0 77 11 31982
2008 Public Service 38 41 11 7 4 0 0 79 10 169105
2008 Canada Revenue Agency 33 43 13 7 4 0 0 76 11 29791

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 44 38 8 6 3 0 0 82 10 181804
2014 Canada Revenue Agency 42 40 9 6 3 0 0 82 9 32117
2014 Branches 46 37 8 6 3 0 0 84 8 8017
2014 Assessment & Benefit Services Branch 44 38 10 6 2 0 0 82 8 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 51 32 7 5 4 0 0 83 10 190
2014 Horizontal Programs Division 47 36 7 6 4 0 0 83 10 70
2011 Public Service 45 39 7 5 3 0 0 84 8 200298
2011 Canada Revenue Agency 40 42 9 6 3 0 0 82 9 31928
2008 Public Service 43 42 7 5 3 0 0 85 8 168403
2008 Canada Revenue Agency 38 45 8 5 3 0 0 84 8 29669

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Canada Revenue Agency 25 35 16 13 9 2 0 62 22 31994
2014 Branches 30 36 14 11 7 2 0 67 18 7976
2014 Assessment & Benefit Services Branch 37 39 11 9 3 1 0 77 12 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 39 42 10 6 3 1 0 81 9 190
2014 Horizontal Programs Division 37 44 9 9 1 0 0 81 10 70
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Canada Revenue Agency 24 38 16 12 8 1 0 63 21 31930
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Canada Revenue Agency 23 40 16 12 8 1 0 64 20 29624

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Canada Revenue Agency 23 30 14 15 15 2 1 54 31 31994
2014 Branches 26 30 13 14 13 2 1 58 29 7974
2014 Assessment & Benefit Services Branch 35 32 10 12 9 1 1 68 22 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 37 31 7 10 14 1 1 68 24 190
2014 Horizontal Programs Division 35 40 4 12 9 0 0 76 20 70
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Canada Revenue Agency 19 31 15 17 17 1 1 51 34 31916
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Canada Revenue Agency 19 37 13 15 14 1 1 57 29 29601

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Canada Revenue Agency 21 40 14 14 10 0 0 62 24 32129
2014 Branches 29 43 11 10 6 0 0 73 16 8019
2014 Assessment & Benefit Services Branch 36 44 9 8 3 0 0 80 11 1064
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 46 35 10 6 3 1 0 81 9 190
2014 Horizontal Programs Division 41 36 13 7 3 0 0 77 10 70
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Canada Revenue Agency 28 40 13 11 7 1 0 69 18 31945

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Canada Revenue Agency 26 36 17 12 9 0 0 62 21 32122
2014 Branches 36 37 13 9 5 0 0 73 14 8017
2014 Assessment & Benefit Services Branch 44 36 12 6 3 0 0 80 9 1064
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 49 33 8 5 4 1 0 82 9 190
2014 Horizontal Programs Division 46 36 12 3 4 0 0 81 7 70

Question 18. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Canada Revenue Agency 30 40 14 9 5 0 0 71 15 32122
2014 Branches 37 39 13 7 4 0 0 76 11 8016
2014 Assessment & Benefit Services Branch 43 38 10 6 2 0 0 81 8 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 45 38 8 6 3 1 0 83 9 190
2014 Horizontal Programs Division 43 40 9 7 1 0 0 83 9 70
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Canada Revenue Agency 37 41 11 6 3 1 0 80 9 31877

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Canada Revenue Agency 42 35 11 7 4 0 1 78 11 32129
2014 Branches 48 33 9 6 4 0 1 81 10 8021
2014 Assessment & Benefit Services Branch 50 31 9 6 3 0 1 82 9 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 51 33 10 4 3 0 0 84 6 190
2014 Horizontal Programs Division 47 37 6 7 3 0 0 84 10 70
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Canada Revenue Agency 41 38 10 6 3 0 1 80 10 31969

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 30 24 11 11 13 2 10 61 27 181828
2014 Canada Revenue Agency 31 22 13 9 10 3 13 62 22 32130
2014 Branches 34 22 11 9 8 2 14 67 20 8019
2014 Assessment & Benefit Services Branch 31 20 13 9 9 2 16 63 21 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 34 21 13 11 7 2 13 64 21 190
2014 Horizontal Programs Division 43 20 13 11 6 3 4 68 18 70
2011 Public Service 31 24 10 11 13 2 10 62 27 200707
2011 Canada Revenue Agency 31 22 12 9 10 2 13 63 23 31975
2008 Public Service 34 24 9 11 12 2 9 65 25 168919
2008 Canada Revenue Agency 33 23 11 9 10 2 12 65 22 29761

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Canada Revenue Agency 42 33 15 5 3 0 1 77 8 32128
2014 Branches 45 34 14 5 2 0 0 79 7 8018
2014 Assessment & Benefit Services Branch 46 31 15 5 2 0 0 77 8 1064
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 49 31 12 5 3 0 1 81 7 189
2014 Horizontal Programs Division 40 34 13 8 3 0 1 76 11 70
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Canada Revenue Agency 40 34 16 5 3 0 1 75 8 31979
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Canada Revenue Agency 33 36 19 7 3 0 1 70 11 29756

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Canada Revenue Agency 64 22 5 3 3 1 3 89 6 32059
2014 Branches 64 21 4 4 3 1 3 89 7 7991
2014 Assessment & Benefit Services Branch 66 20 5 4 2 1 2 89 7 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 67 21 5 2 3 1 1 89 5 190
2014 Horizontal Programs Division 66 23 4 1 4 1 0 90 6 70
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Canada Revenue Agency 61 25 5 4 3 1 2 88 7 31978

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Public Service 26 40 34 180859
2014 Canada Revenue Agency 22 45 33 31990
2014 Branches 27 41 32 7968
2014 Assessment & Benefit Services Branch 31 38 31 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 31 36 33 190
2014 Horizontal Programs Division 32 39 29 70
2011 Public Service 27 42 31 198979
2011 Canada Revenue Agency 23 46 31 31792

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Public Service 18 32 30 10 11 47681
2014 Canada Revenue Agency 25 46 14 8 7 6931
2014 Branches 22 54 14 5 5 2149
2014 Assessment & Benefit Services Branch 19 70 7 1 2 329
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 10 78 9 2 2 59
2014 Horizontal Programs Division 9 83 4 0 4 23
2011 Public Service 19 32 31 8 10 53795
2011 Canada Revenue Agency 25 44 18 7 7 7137
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Canada Revenue Agency 41 41 10 4 2 1 0 83 7 32117
2014 Branches 44 40 10 4 2 0 0 84 6 8017
2014 Assessment & Benefit Services Branch 48 38 10 3 0 1 0 87 3 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 54 33 7 4 0 1 0 89 4 189
2014 Horizontal Programs Division 51 35 9 6 0 0 0 86 6 70
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Canada Revenue Agency 38 44 10 5 2 1 0 83 7 31983
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Canada Revenue Agency 44 41 8 4 2 1 0 86 6 29764

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Canada Revenue Agency 33 41 15 6 3 1 0 75 10 32039
2014 Branches 36 41 13 5 3 1 0 79 8 7985
2014 Assessment & Benefit Services Branch 43 40 11 3 1 1 0 84 4 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 43 39 11 5 2 1 0 83 6 189
2014 Horizontal Programs Division 48 34 13 4 0 0 0 83 4 70
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Canada Revenue Agency 29 43 16 8 3 1 0 73 11 31814

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 36 21 8 5 9 0 62 15 181045
2014 Canada Revenue Agency 30 39 17 5 3 6 0 73 9 32022
2014 Branches 31 38 16 5 3 7 0 75 8 7980
2014 Assessment & Benefit Services Branch 38 38 16 2 1 5 0 80 4 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 40 36 15 2 2 5 0 80 4 189
2014 Horizontal Programs Division 44 30 20 3 0 3 0 76 3 70
2011 Public Service 21 38 19 9 4 8 0 65 14 199244
2011 Canada Revenue Agency 26 41 17 6 3 7 0 72 9 31787

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Canada Revenue Agency 11 26 36 16 8 1 3 25 38 32042
2014 Branches 9 26 37 17 7 1 2 25 36 7996
2014 Assessment & Benefit Services Branch 9 27 38 16 7 0 3 24 37 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 14 26 33 17 7 1 3 25 41 190
2014 Horizontal Programs Division 18 33 29 13 3 1 3 16 54 70
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Canada Revenue Agency 10 25 36 17 8 1 3 26 36 31847
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Canada Revenue Agency 9 26 37 18 7 1 2 26 36 29668

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Canada Revenue Agency 11 19 30 22 13 2 3 37 32 32004
2014 Branches 8 17 28 26 16 2 3 44 26 7991
2014 Assessment & Benefit Services Branch 6 16 30 28 15 2 3 46 22 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 5 19 25 29 16 4 3 48 25 190
2014 Horizontal Programs Division 3 24 24 26 16 3 4 45 29 70
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Canada Revenue Agency 9 18 29 24 14 2 4 40 28 31842
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Canada Revenue Agency 8 17 30 25 15 2 3 42 26 29614

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Canada Revenue Agency 13 21 30 19 11 2 4 32 36 32011
2014 Branches 16 25 32 16 8 1 3 24 43 7987
2014 Assessment & Benefit Services Branch 14 24 33 17 8 1 3 27 39 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 23 21 31 18 5 1 2 24 45 189
2014 Horizontal Programs Division 17 23 30 22 4 1 3 27 42 70
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Canada Revenue Agency 11 20 31 20 11 2 4 33 33 31829
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Canada Revenue Agency 9 19 32 23 11 2 4 36 30 29624

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Canada Revenue Agency 7 14 32 27 15 1 4 44 22 31941
2014 Branches 8 17 34 26 12 1 2 39 26 7973
2014 Assessment & Benefit Services Branch 11 20 35 20 11 0 2 32 32 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 11 24 36 19 9 1 2 28 35 189
2014 Horizontal Programs Division 13 29 39 10 6 1 1 17 43 69
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Canada Revenue Agency 6 14 32 27 15 1 5 45 22 31789
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Canada Revenue Agency 6 14 32 29 14 1 4 45 21 29614

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Canada Revenue Agency 13 20 29 19 13 1 4 33 36 31998
2014 Branches 14 22 31 19 11 1 3 31 37 7987
2014 Assessment & Benefit Services Branch 12 23 33 18 10 1 3 29 36 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 12 26 32 14 12 1 3 26 40 189
2014 Horizontal Programs Division 14 34 32 10 7 0 3 18 50 70
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Canada Revenue Agency 13 21 29 19 12 1 4 32 36 31855
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Canada Revenue Agency 12 21 29 20 13 1 3 35 34 29612

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Canada Revenue Agency 9 16 26 25 16 3 6 44 27 31985
2014 Branches 7 15 28 28 16 2 5 47 23 7986
2014 Assessment & Benefit Services Branch 6 19 31 25 13 1 5 40 26 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 4 18 39 21 10 2 7 33 23 190
2014 Horizontal Programs Division 4 18 43 16 10 3 6 28 25 70
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Canada Revenue Agency 9 16 27 24 15 3 5 43 27 31784
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Canada Revenue Agency 10 19 27 22 14 3 5 39 32 29643

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Canada Revenue Agency 13 21 33 17 10 3 4 28 37 32014
2014 Branches 12 22 34 18 9 2 3 29 36 7991
2014 Assessment & Benefit Services Branch 8 25 34 18 10 2 3 29 35 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 7 25 34 18 10 2 3 30 34 190
2014 Horizontal Programs Division 6 23 34 24 10 1 1 35 29 70

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 60 33 4 2 1 0 0 94 3 181603
2014 Canada Revenue Agency 64 30 3 1 1 0 0 95 2 32099
2014 Branches 65 30 3 2 1 0 0 94 2 8004
2014 Assessment & Benefit Services Branch 63 30 4 2 0 0 0 93 2 1064
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 62 31 3 3 1 1 0 93 4 190
2014 Horizontal Programs Division 55 37 4 3 0 0 0 93 3 70
2011 Public Service 61 33 4 2 1 0 0 94 3 200094
2011 Canada Revenue Agency 63 32 3 1 1 0 0 95 2 31892

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Canada Revenue Agency 50 29 8 8 5 1 0 79 13 32085
2014 Branches 49 28 8 9 5 1 0 78 14 7999
2014 Assessment & Benefit Services Branch 49 27 8 11 5 1 0 76 16 1064
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 51 23 7 11 7 1 0 74 18 190
2014 Horizontal Programs Division 50 26 8 9 7 0 0 76 16 70

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Canada Revenue Agency 45 40 7 5 2 0 0 85 8 32065
2014 Branches 48 37 7 5 2 0 0 86 7 7995
2014 Assessment & Benefit Services Branch 46 37 8 6 2 0 0 84 9 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 43 38 8 7 4 1 0 81 11 190
2014 Horizontal Programs Division 47 37 10 4 1 0 0 84 6 70

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Canada Revenue Agency 50 32 10 3 2 3 0 85 5 31975
2014 Branches 52 30 10 3 1 3 0 85 4 7968
2014 Assessment & Benefit Services Branch 57 30 8 2 1 3 0 89 2 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 63 27 4 3 1 3 0 93 3 189
2014 Horizontal Programs Division 58 27 3 4 1 6 0 91 6 70

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Canada Revenue Agency 47 35 10 4 2 2 0 83 7 31987
2014 Branches 51 33 9 3 2 2 0 86 5 7968
2014 Assessment & Benefit Services Branch 54 32 9 2 1 2 0 87 3 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 60 28 9 2 1 1 0 88 3 190
2014 Horizontal Programs Division 57 26 13 3 1 0 0 83 4 70
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Canada Revenue Agency 35 39 13 6 4 2 0 76 10 31756

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Canada Revenue Agency 49 35 9 5 3 0 0 84 8 31976
2014 Branches 54 32 7 4 2 0 0 87 5 7969
2014 Assessment & Benefit Services Branch 57 33 7 2 1 0 0 91 3 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 61 30 6 2 1 1 0 91 3 189
2014 Horizontal Programs Division 57 30 9 3 1 0 0 87 4 70
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Canada Revenue Agency 40 40 11 6 4 0 0 80 10 31685
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Canada Revenue Agency 36 42 11 6 4 1 0 79 10 29220

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Canada Revenue Agency 34 33 14 8 5 4 3 71 14 32094
2014 Branches 36 31 13 8 5 4 3 72 14 8004
2014 Assessment & Benefit Services Branch 38 29 13 8 5 3 3 72 14 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 38 29 11 8 9 2 2 71 18 190
2014 Horizontal Programs Division 40 34 10 6 7 3 0 76 13 70

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 38 41 11 4 2 3 1 82 6 180996
2014 Canada Revenue Agency 41 41 9 4 1 3 1 85 5 32003
2014 Branches 43 39 9 3 1 3 2 86 4 7973
2014 Assessment & Benefit Services Branch 46 36 10 3 1 3 1 86 4 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 44 34 11 2 2 5 3 85 3 190
2014 Horizontal Programs Division 40 39 17 1 3 0 0 79 4 70
2011 Public Service 35 40 13 5 2 3 1 78 8 199266
2011 Canada Revenue Agency 35 42 13 5 2 3 1 80 7 31801

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Canada Revenue Agency 44 37 9 5 2 2 1 83 8 32008
2014 Branches 45 35 9 5 2 2 1 83 8 7976
2014 Assessment & Benefit Services Branch 46 33 10 5 2 2 2 83 7 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 48 34 6 4 2 4 2 87 7 190
2014 Horizontal Programs Division 40 43 6 6 3 3 0 85 9 70
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Canada Revenue Agency 38 38 11 6 4 3 1 78 10 31782
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Canada Revenue Agency 32 38 12 8 5 4 1 74 13 29290

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 24 34 20 10 6 5 1 62 18 180998
2014 Canada Revenue Agency 33 35 16 7 3 4 1 72 11 32010
2014 Branches 29 33 19 8 5 5 1 66 14 7977
2014 Assessment & Benefit Services Branch 31 31 22 6 4 4 2 66 11 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 29 32 22 5 7 4 2 64 13 190
2014 Horizontal Programs Division 25 32 20 7 7 7 1 62 16 70
2011 Public Service 19 35 21 12 7 5 1 57 20 199149
2011 Canada Revenue Agency 25 38 19 9 5 4 1 66 14 31795

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Canada Revenue Agency 20 27 17 15 12 8 1 51 30 32000
2014 Branches 19 25 18 13 12 10 3 51 28 7972
2014 Assessment & Benefit Services Branch 20 27 19 12 10 9 3 54 25 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 23 26 16 8 13 12 1 57 25 190
2014 Horizontal Programs Division 24 33 14 6 12 12 0 64 19 70
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Canada Revenue Agency 16 26 18 16 13 9 2 47 33 31830

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Canada Revenue Agency 37 47 4 9 3 0 0 84 12 32144
2014 Branches 40 44 4 8 3 0 0 85 11 8022
2014 Assessment & Benefit Services Branch 43 46 3 7 1 0 0 89 8 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 48 44 3 4 1 0 0 92 5 190
2014 Horizontal Programs Division 46 43 3 7 1 0 0 89 9 70
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Canada Revenue Agency 39 47 3 8 2 0 0 87 10 32010
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Canada Revenue Agency 38 49 4 7 2 0 0 87 9 29803

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Canada Revenue Agency 44 35 6 9 5 0 0 79 14 32135
2014 Branches 50 32 6 8 5 0 0 82 12 8020
2014 Assessment & Benefit Services Branch 56 32 6 5 1 0 0 88 6 1063
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 60 32 3 2 2 0 0 93 4 190
2014 Horizontal Programs Division 59 33 4 1 3 0 0 91 4 70
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Canada Revenue Agency 42 39 7 8 4 0 0 81 12 31830

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Canada Revenue Agency 47 38 7 6 2 0 0 85 8 32112
2014 Branches 53 34 6 4 2 0 0 88 5 8016
2014 Assessment & Benefit Services Branch 57 33 5 3 1 0 0 91 4 1062
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 60 31 5 1 2 1 0 92 3 189
2014 Horizontal Programs Division 63 30 3 1 3 0 0 93 4 70

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Canada Revenue Agency 75 18 3 2 1 1 1 95 3 32149
2014 Branches 70 20 4 3 1 1 1 92 4 8023
2014 Assessment & Benefit Services Branch 74 18 3 3 0 1 1 94 3 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 75 19 3 2 0 1 1 95 2 190
2014 Horizontal Programs Division 76 21 3 0 0 0 0 97 0 70
2011 Public Service 71 20 4 3 1 1 1 92 4 200894
2011 Canada Revenue Agency 76 18 3 2 1 0 1 95 3 32015
2008 Public Service 71 20 3 3 1 0 1 92 4 169051
2008 Canada Revenue Agency 75 18 3 2 1 1 1 94 3 29780

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Canada Revenue Agency 71 16 4 4 2 0 2 89 7 32139
2014 Branches 60 19 6 8 5 0 1 81 13 8023
2014 Assessment & Benefit Services Branch 59 21 6 9 5 0 0 81 13 1065
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 62 19 7 6 5 0 0 82 11 190
2014 Horizontal Programs Division 63 20 1 9 7 0 0 83 16 70
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Canada Revenue Agency 72 16 4 4 3 0 2 89 7 31988
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Canada Revenue Agency 72 16 3 4 3 0 1 89 7 29795

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Canada Revenue Agency 74 12 4 3 3 0 4 90 5 32097
2014 Branches 66 15 6 6 4 0 2 84 10 8003
2014 Assessment & Benefit Services Branch 70 15 5 5 4 0 1 86 10 1064
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 69 17 5 4 5 0 1 87 9 190
2014 Horizontal Programs Division 77 9 3 3 9 0 0 86 11 70
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Canada Revenue Agency 73 13 5 3 3 1 4 89 6 31894
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Canada Revenue Agency 69 11 5 3 4 1 7 87 8 29505

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Canada Revenue Agency 79 11 3 1 2 0 4 93 3 32056
2014 Branches 77 12 3 2 3 0 2 92 5 7988
2014 Assessment & Benefit Services Branch 78 12 3 2 2 0 2 92 5 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 80 11 3 2 3 1 1 93 4 190
2014 Horizontal Programs Division 81 13 0 0 6 0 0 94 6 70
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Canada Revenue Agency 78 11 3 2 2 0 4 93 4 31843
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Canada Revenue Agency 78 7 3 2 3 1 7 92 5 29400

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 59 20 8 4 2 2 5 85 7 180951
2014 Canada Revenue Agency 65 17 7 3 2 1 5 88 5 32002
2014 Branches 57 21 9 6 3 1 3 81 10 7974
2014 Assessment & Benefit Services Branch 58 22 8 5 3 1 2 82 9 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 59 22 7 6 4 1 2 83 10 190
2014 Horizontal Programs Division 59 27 1 4 7 0 1 87 12 70

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 65 20 6 2 2 3 3 90 4 180921
2014 Canada Revenue Agency 69 16 5 2 2 2 3 90 4 31996
2014 Branches 66 20 6 3 1 2 2 90 4 7976
2014 Assessment & Benefit Services Branch 71 19 5 2 1 1 1 92 3 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 72 18 4 2 2 2 1 92 4 190
2014 Horizontal Programs Division 68 22 3 0 3 3 1 94 3 70
2011 Public Service 67 19 6 2 1 2 3 90 4 200185
2011 Canada Revenue Agency 70 17 5 2 2 2 2 91 4 31918
2008 Public Service 67 18 6 2 1 2 3 89 4 168297
2008 Canada Revenue Agency 70 16 5 2 2 2 2 90 4 29666

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 19 81 180560
2014 Canada Revenue Agency 15 85 31945
2014 Branches 15 85 7955
2014 Assessment & Benefit Services Branch 15 85 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 16 84 190
2014 Horizontal Programs Division 17 83 70

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 50 32448
2014 Canada Revenue Agency 51 4807
2014 Branches 54 1146
2014 Assessment & Benefit Services Branch 64 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 73 30
2014 Horizontal Programs Division 83 12

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 63 32448
2014 Canada Revenue Agency 60 4807
2014 Branches 56 1146
2014 Assessment & Benefit Services Branch 48 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 44 30
2014 Horizontal Programs Division 58 12

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32448
2014 Canada Revenue Agency 5 4807
2014 Branches 7 1146
2014 Assessment & Benefit Services Branch 5 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division 0 12

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Canada Revenue Agency 0 4807
2014 Branches 1 1146
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division 0 12

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 5 32448
2014 Canada Revenue Agency 3 4807
2014 Branches 4 1146
2014 Assessment & Benefit Services Branch 4 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32448
2014 Canada Revenue Agency 11 4807
2014 Branches 3 1146
2014 Assessment & Benefit Services Branch 4 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 4 32448
2014 Canada Revenue Agency 3 4807
2014 Branches 4 1146
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 0 30
2014 Horizontal Programs Division 0 12

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Revenue Agency 36 4816
2014 Branches 38 1149
2014 Assessment & Benefit Services Branch 39 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 43 30
2014 Horizontal Programs Division 41 12

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Revenue Agency 37 4816
2014 Branches 36 1149
2014 Assessment & Benefit Services Branch 37 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 36 30
2014 Horizontal Programs Division Insufficient data

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 43 32479
2014 Canada Revenue Agency 36 4816
2014 Branches 40 1149
2014 Assessment & Benefit Services Branch 34 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 37 30
2014 Horizontal Programs Division Insufficient data

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 40 32479
2014 Canada Revenue Agency 40 4816
2014 Branches 37 1149
2014 Assessment & Benefit Services Branch 35 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 30 30
2014 Horizontal Programs Division 42 12

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Canada Revenue Agency 24 4816
2014 Branches 28 1149
2014 Assessment & Benefit Services Branch 26 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 23 30
2014 Horizontal Programs Division Insufficient data

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 57 32479
2014 Canada Revenue Agency 56 4816
2014 Branches 55 1149
2014 Assessment & Benefit Services Branch 48 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 37 30
2014 Horizontal Programs Division 42 12

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 36 32479
2014 Canada Revenue Agency 34 4816
2014 Branches 32 1149
2014 Assessment & Benefit Services Branch 27 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 23 30
2014 Horizontal Programs Division Insufficient data

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 2 32479
2014 Canada Revenue Agency 1 4816
2014 Branches Insufficient data
2014 Assessment & Benefit Services Branch 0 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 0 30
2014 Horizontal Programs Division 0 12

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 9 32479
2014 Canada Revenue Agency 8 4816
2014 Branches 7 1149
2014 Assessment & Benefit Services Branch 8 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 13 32479
2014 Canada Revenue Agency 10 4816
2014 Branches 10 1149
2014 Assessment & Benefit Services Branch 6 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 46 32479
2014 Canada Revenue Agency 45 4816
2014 Branches 42 1149
2014 Assessment & Benefit Services Branch 36 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 47 30
2014 Horizontal Programs Division 50 12

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 29 32479
2014 Canada Revenue Agency 24 4816
2014 Branches 26 1149
2014 Assessment & Benefit Services Branch 28 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 27 30
2014 Horizontal Programs Division Insufficient data

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 14 32479
2014 Canada Revenue Agency 13 4816
2014 Branches 12 1149
2014 Assessment & Benefit Services Branch 13 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 17 30
2014 Horizontal Programs Division Insufficient data

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 51 32463
2014 Canada Revenue Agency 48 4810
2014 Branches 54 1149
2014 Assessment & Benefit Services Branch 52 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 66 30
2014 Horizontal Programs Division 83 12

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 30 32463
2014 Canada Revenue Agency 29 4810
2014 Branches 33 1149
2014 Assessment & Benefit Services Branch 31 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 27 30
2014 Horizontal Programs Division Insufficient data

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 10 32463
2014 Canada Revenue Agency 5 4810
2014 Branches 7 1149
2014 Assessment & Benefit Services Branch 6 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division 0 12

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 21 32463
2014 Canada Revenue Agency 24 4810
2014 Branches 16 1149
2014 Assessment & Benefit Services Branch 16 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 17 30
2014 Horizontal Programs Division Insufficient data

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 12 32463
2014 Canada Revenue Agency 11 4810
2014 Branches 12 1149
2014 Assessment & Benefit Services Branch 12 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division 0 12

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 7 32463
2014 Canada Revenue Agency 6 4810
2014 Branches 4 1149
2014 Assessment & Benefit Services Branch 4 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 16 32463
2014 Canada Revenue Agency 15 4810
2014 Branches 14 1149
2014 Assessment & Benefit Services Branch 19 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 17 30
2014 Horizontal Programs Division Insufficient data

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 11 32463
2014 Canada Revenue Agency 9 4810
2014 Branches 10 1149
2014 Assessment & Benefit Services Branch 6 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Organization
(%)
Total responses
2014 Public Service 25 32463
2014 Canada Revenue Agency 27 4810
2014 Branches 24 1149
2014 Assessment & Benefit Services Branch 23 160
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 17 30
2014 Horizontal Programs Division Insufficient data

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Canada Revenue Agency 14 4518
2014 Branches 15 1102
2014 Assessment & Benefit Services Branch 18 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 26 27
2014 Horizontal Programs Division Insufficient data

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 16 30161
2014 Canada Revenue Agency 17 4518
2014 Branches 18 1102
2014 Assessment & Benefit Services Branch 21 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 18 27
2014 Horizontal Programs Division 0 11

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Revenue Agency 11 4518
2014 Branches 11 1102
2014 Assessment & Benefit Services Branch 13 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division 0 11

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Canada Revenue Agency 8 4518
2014 Branches 9 1102
2014 Assessment & Benefit Services Branch 12 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Canada Revenue Agency 10 4518
2014 Branches 11 1102
2014 Assessment & Benefit Services Branch 6 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 10 30161
2014 Canada Revenue Agency 11 4518
2014 Branches 12 1102
2014 Assessment & Benefit Services Branch 13 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Revenue Agency 12 4518
2014 Branches 18 1102
2014 Assessment & Benefit Services Branch 20 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 8 30161
2014 Canada Revenue Agency 8 4518
2014 Branches 8 1102
2014 Assessment & Benefit Services Branch 7 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 11 30161
2014 Canada Revenue Agency 12 4518
2014 Branches 11 1102
2014 Assessment & Benefit Services Branch 8 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division 0 11

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 25 30161
2014 Canada Revenue Agency 20 4518
2014 Branches 20 1102
2014 Assessment & Benefit Services Branch 17 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 19 27
2014 Horizontal Programs Division Insufficient data

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 9 30161
2014 Canada Revenue Agency 8 4518
2014 Branches 7 1102
2014 Assessment & Benefit Services Branch 8 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 45 30161
2014 Canada Revenue Agency 43 4518
2014 Branches 40 1102
2014 Assessment & Benefit Services Branch 39 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 41 27
2014 Horizontal Programs Division 45 11

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 2 30161
2014 Canada Revenue Agency 1 4518
2014 Branches 1 1102
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 54 30161
2014 Canada Revenue Agency 50 4518
2014 Branches 48 1102
2014 Assessment & Benefit Services Branch 44 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 34 27
2014 Horizontal Programs Division Insufficient data

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Organization
(%)
Total responses
2014 Public Service 13 30161
2014 Canada Revenue Agency 12 4518
2014 Branches 12 1102
2014 Assessment & Benefit Services Branch 6 154
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division 0 11

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Canada Revenue Agency 22 21 19 6 5 22 6 59 15 31977
2014 Branches 22 19 18 5 4 25 7 60 14 7965
2014 Assessment & Benefit Services Branch 22 18 20 6 4 24 8 57 14 1060
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 22 20 19 6 6 20 6 57 17 190
2014 Horizontal Programs Division 21 23 16 10 7 19 4 57 22 70

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Canada Revenue Agency 36 33 15 5 4 7 1 75 9 31953
2014 Branches 37 32 15 4 3 8 1 76 8 7958
2014 Assessment & Benefit Services Branch 37 30 16 5 2 8 1 74 8 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 38 31 16 3 5 7 1 74 9 190
2014 Horizontal Programs Division 34 32 13 7 6 9 0 72 14 70
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Canada Revenue Agency 41 38 11 5 3 3 0 81 8 31702

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 8 92 180400
2014 Canada Revenue Agency 7 93 31921
2014 Branches 6 94 7948
2014 Assessment & Benefit Services Branch 5 95 1057
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 3 97 190
2014 Horizontal Programs Division Insufficient data

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 36 13828
2014 Canada Revenue Agency 31 2293
2014 Branches 34 503
2014 Assessment & Benefit Services Branch 42 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 80 13828
2014 Canada Revenue Agency 79 2293
2014 Branches 81 503
2014 Assessment & Benefit Services Branch 75 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Canada Revenue Agency 2 2293
2014 Branches 4 503
2014 Assessment & Benefit Services Branch 0 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13828
2014 Canada Revenue Agency Insufficient data
2014 Branches Insufficient data
2014 Assessment & Benefit Services Branch 0 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13828
2014 Canada Revenue Agency 5 2293
2014 Branches 7 503
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Canada Revenue Agency 8 2293
2014 Branches 3 503
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 8 13828
2014 Canada Revenue Agency 11 2293
2014 Branches 10 503
2014 Assessment & Benefit Services Branch 11 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 20 13822
2014 Canada Revenue Agency 25 2290
2014 Branches 25 503
2014 Assessment & Benefit Services Branch 18 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 17 13822
2014 Canada Revenue Agency 20 2290
2014 Branches 23 503
2014 Assessment & Benefit Services Branch 15 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 12 13822
2014 Canada Revenue Agency 16 2290
2014 Branches 14 503
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 5 13822
2014 Canada Revenue Agency 6 2290
2014 Branches 7 503
2014 Assessment & Benefit Services Branch 0 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 23 13822
2014 Canada Revenue Agency 24 2290
2014 Branches 24 503
2014 Assessment & Benefit Services Branch 24 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 24 13822
2014 Canada Revenue Agency 23 2290
2014 Branches 23 503
2014 Assessment & Benefit Services Branch 16 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 3 13822
2014 Canada Revenue Agency 2 2290
2014 Branches 2 503
2014 Assessment & Benefit Services Branch 0 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13822
2014 Canada Revenue Agency 7 2290
2014 Branches 8 503
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Canada Revenue Agency 13 2290
2014 Branches 14 503
2014 Assessment & Benefit Services Branch 16 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13822
2014 Canada Revenue Agency 16 2290
2014 Branches 15 503
2014 Assessment & Benefit Services Branch 25 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 1 13822
2014 Canada Revenue Agency 0 2290
2014 Branches 1 503
2014 Assessment & Benefit Services Branch 0 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 30 13822
2014 Canada Revenue Agency 27 2290
2014 Branches 30 503
2014 Assessment & Benefit Services Branch 33 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 29 13830
2014 Canada Revenue Agency 28 2294
2014 Branches 30 504
2014 Assessment & Benefit Services Branch 42 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 16 13830
2014 Canada Revenue Agency 14 2294
2014 Branches 19 504
2014 Assessment & Benefit Services Branch 31 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Canada Revenue Agency 3 2294
2014 Branches 4 504
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 19 13830
2014 Canada Revenue Agency 21 2294
2014 Branches 14 504
2014 Assessment & Benefit Services Branch 15 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 6 13830
2014 Canada Revenue Agency 5 2294
2014 Branches 6 504
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 7 13830
2014 Canada Revenue Agency 5 2294
2014 Branches 5 504
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Canada Revenue Agency 9 2294
2014 Branches 10 504
2014 Assessment & Benefit Services Branch 11 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 9 13830
2014 Canada Revenue Agency 8 2294
2014 Branches 9 504
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Organization
(%)
Total responses
2014 Public Service 48 13830
2014 Canada Revenue Agency 49 2294
2014 Branches 51 504
2014 Assessment & Benefit Services Branch 42 55
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 6 12831
2014 Canada Revenue Agency 6 2162
2014 Branches 6 479
2014 Assessment & Benefit Services Branch 14 52
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 11 12831
2014 Canada Revenue Agency 11 2162
2014 Branches 14 479
2014 Assessment & Benefit Services Branch 10 52
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 4 12831
2014 Canada Revenue Agency 4 2162
2014 Branches 4 479
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Canada Revenue Agency 3 2162
2014 Branches 2 479
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 3 12831
2014 Canada Revenue Agency 3 2162
2014 Branches 2 479
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 5 12831
2014 Canada Revenue Agency 4 2162
2014 Branches 5 479
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 7 12831
2014 Canada Revenue Agency 10 2162
2014 Branches 14 479
2014 Assessment & Benefit Services Branch 13 52
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Canada Revenue Agency 9 2162
2014 Branches 10 479
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 10 12831
2014 Canada Revenue Agency 11 2162
2014 Branches 11 479
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 23 12831
2014 Canada Revenue Agency 19 2162
2014 Branches 23 479
2014 Assessment & Benefit Services Branch 14 52
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 9 12831
2014 Canada Revenue Agency 8 2162
2014 Branches 9 479
2014 Assessment & Benefit Services Branch 10 52
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 44 12831
2014 Canada Revenue Agency 42 2162
2014 Branches 46 479
2014 Assessment & Benefit Services Branch 36 52
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 2 12831
2014 Canada Revenue Agency 2 2162
2014 Branches 1 479
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 65 12831
2014 Canada Revenue Agency 63 2162
2014 Branches 62 479
2014 Assessment & Benefit Services Branch 58 52
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Organization
(%)
Total responses
2014 Public Service 13 12831
2014 Canada Revenue Agency 13 2162
2014 Branches 11 479
2014 Assessment & Benefit Services Branch Insufficient data
2014 Assistant Commissioner's Office / Horizontal Integration Directorate Insufficient data
2014 Horizontal Programs Division Insufficient data

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Canada Revenue Agency 23 19 19 3 3 27 6 63 8 31968
2014 Branches 22 17 19 2 2 31 7 63 7 7961
2014 Assessment & Benefit Services Branch 21 14 21 2 1 32 8 59 6 1061
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 25 17 20 3 2 29 5 63 6 190
2014 Horizontal Programs Division 20 20 20 4 1 30 4 61 9 70

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Canada Revenue Agency 38 32 15 3 2 9 1 78 6 31950
2014 Branches 39 30 14 2 1 11 1 79 5 7955
2014 Assessment & Benefit Services Branch 39 31 15 2 1 11 1 80 3 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 39 30 12 2 1 13 2 82 4 190
2014 Horizontal Programs Division 35 32 11 3 1 14 3 81 5 70
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Canada Revenue Agency 43 37 11 4 2 4 0 83 6 31680

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 15 85 180286
2014 Canada Revenue Agency 15 85 31910
2014 Branches 13 87 7939
2014 Assessment & Benefit Services Branch 15 85 1057
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 18 82 190
2014 Horizontal Programs Division 16 84 70

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Organization Yes
(%)
No
(%)
Total responses
2014 Public Service 78 22 27355
2014 Canada Revenue Agency 81 19 4884
2014 Branches 83 17 1047
2014 Assessment & Benefit Services Branch 86 14 155
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 85 15 34
2014 Horizontal Programs Division 91 9 11

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Canada Revenue Agency 51 32 5 7 4 0 0 84 10 3968
2014 Branches 56 28 5 6 4 1 0 85 10 869
2014 Assessment & Benefit Services Branch 62 19 5 8 5 0 1 82 13 133
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 58 28 4 3 7 0 0 86 10 29
2014 Horizontal Programs Division 30 40 0 10 20 0 0 70 30 10

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 26 50 10 5 2 2 5 81 8 180775
2014 Canada Revenue Agency 29 50 11 5 2 2 2 82 8 31981
2014 Branches 32 49 9 4 1 1 4 85 5 7962
2014 Assessment & Benefit Services Branch 34 50 8 4 1 0 2 86 5 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 41 46 8 2 1 0 3 89 3 190
2014 Horizontal Programs Division 43 50 4 1 0 0 1 94 1 70
2011 Public Service 25 51 10 6 2 1 4 81 8 198482
2011 Canada Revenue Agency 28 53 10 5 1 1 2 84 6 31712
2008 Public Service 25 49 10 7 3 2 5 79 10 165000
2008 Canada Revenue Agency 25 53 10 6 2 1 2 82 8 29196

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 10 24 23 10 7 19 8 46 22 180722
2014 Canada Revenue Agency 14 28 22 9 6 16 5 53 20 31966
2014 Branches 13 24 23 7 4 21 8 52 16 7961
2014 Assessment & Benefit Services Branch 14 24 23 8 5 20 6 52 18 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 18 27 21 8 5 15 5 57 17 190
2014 Horizontal Programs Division 17 26 23 9 7 14 4 52 19 70
2011 Public Service 10 26 23 10 6 18 6 48 22 198413
2011 Canada Revenue Agency 15 32 22 8 5 15 3 58 16 31715

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 35 34 12 4 2 8 5 79 7 180760
2014 Canada Revenue Agency 42 33 11 2 1 8 2 84 4 31978
2014 Branches 44 30 10 2 1 8 4 85 3 7963
2014 Assessment & Benefit Services Branch 49 31 9 2 1 7 2 88 3 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 51 28 7 2 1 8 4 89 2 190
2014 Horizontal Programs Division 51 33 7 1 0 4 3 91 2 70
2011 Public Service 36 34 12 4 2 8 4 79 8 198530
2011 Canada Revenue Agency 42 35 10 2 1 7 2 85 4 31715
2008 Public Service 33 36 12 4 2 8 5 79 7 164878
2008 Canada Revenue Agency 39 38 9 2 1 7 2 86 4 29178

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Public Service 27 32 15 6 4 11 5 70 12 180628
2014 Canada Revenue Agency 33 32 14 4 3 11 2 75 8 31971
2014 Branches 38 31 12 2 2 11 4 80 5 7964
2014 Assessment & Benefit Services Branch 41 32 12 1 1 10 2 84 3 1059
2014 Assistant Commissioner's Office / Horizontal Integration Directorate 41 33 7 0 1 14 4 90 1 190
2014 Horizontal Programs Division 41 36 4 0 0 16 3 95 0 70
2011 Public Service 27 33 15 6 4 10 4 71 12 198183
2011 Canada Revenue Agency 33 35 14 4 3 9 2 77 8 31646
2008 Public Service 29 34 13 8 5 7 5 71 14 165597
2008 Canada Revenue Agency 33 36 12 6 3 7 2 76 10 29279