2014 Public Service Employee Survey Results by Theme for the Public Service by Question 92. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 28 46 13 7 5 0 0 75 12 10907
2014 Health care practitioners 32 45 9 9 5 0 0 78 14 2488
2014 Federal regulators 31 44 10 9 6 0 0 75 15 4882
2014 Compliance, inspection and enforcement 27 46 12 9 6 0 0 73 15 19029
2014 Communications or public affairs 33 44 10 9 4 0 0 76 13 4590
2014 Access to information and privacy 35 42 11 8 4 0 0 77 12 1325
2014 Security 22 40 16 12 11 0 0 62 22 6371
2014 Science and technology 33 46 10 8 4 0 0 79 11 10894
2014 Library services 34 42 10 10 5 0 0 76 14 520
2014 Legal services 34 46 10 8 3 0 0 79 11 3614
2014 Administration and operations 30 44 12 9 5 0 0 74 14 29217
2014 Human resources 33 44 10 9 4 0 0 77 13 8778
2014 Financial management 31 45 12 8 4 0 0 76 12 7445
2014 Procurement 28 47 13 7 5 0 0 75 12 2961
2014 Real property 30 45 11 9 5 0 0 75 14 3469
2014 Materiel management 29 45 12 8 5 0 0 75 13 1940
2014 Information management 29 43 13 9 6 0 0 72 15 4629
2014 Information technology 28 44 12 9 6 0 0 73 15 13578
2014 Internal audit 28 48 12 8 4 0 0 76 12 1096
2014 Evaluation 29 46 12 9 4 0 0 75 13 1670
2014 Other services to the public 33 44 11 7 5 0 0 77 12 11741
2014 None of the above 30 43 12 9 6 0 0 74 14 26763

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 61 32 5 1 1 0 0 93 2 10914
2014 Health care practitioners 64 29 4 2 1 0 0 93 2 2486
2014 Federal regulators 68 26 3 1 1 0 0 94 3 4884
2014 Compliance, inspection and enforcement 60 31 6 2 2 0 0 91 3 19034
2014 Communications or public affairs 71 25 3 1 0 0 0 96 2 4590
2014 Access to information and privacy 72 23 3 1 1 0 0 95 2 1325
2014 Security 51 35 8 3 2 0 0 87 5 6369
2014 Science and technology 64 29 5 1 1 0 0 93 2 10894
2014 Library services 64 30 4 1 1 0 0 94 2 520
2014 Legal services 71 25 3 1 1 0 0 95 2 3616
2014 Administration and operations 70 25 3 1 1 0 0 95 2 29216
2014 Human resources 71 24 3 1 1 0 0 95 2 8775
2014 Financial management 70 25 3 1 1 0 0 96 1 7443
2014 Procurement 67 27 4 1 1 0 0 95 1 2960
2014 Real property 67 28 3 1 1 0 0 95 2 3468
2014 Materiel management 66 26 5 1 1 0 0 93 2 1940
2014 Information management 67 27 4 1 1 0 0 94 2 4631
2014 Information technology 66 27 4 1 1 0 0 93 2 13575
2014 Internal audit 64 30 5 0 1 0 0 94 1 1097
2014 Evaluation 65 28 4 2 1 0 0 93 2 1669
2014 Other services to the public 68 25 4 1 1 0 0 94 2 11745
2014 None of the above 66 27 4 1 1 0 0 93 3 26764

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 57 31 8 2 2 0 0 88 4 10910
2014 Health care practitioners 63 28 6 2 1 0 0 91 3 2484
2014 Federal regulators 58 30 7 4 2 0 0 87 6 4880
2014 Compliance, inspection and enforcement 56 31 9 3 2 0 0 87 5 19017
2014 Communications or public affairs 57 30 9 3 1 0 0 87 5 4583
2014 Access to information and privacy 65 25 7 2 1 0 0 91 3 1325
2014 Security 50 32 11 3 4 0 0 82 7 6367
2014 Science and technology 60 29 7 2 1 0 0 90 3 10892
2014 Library services 58 30 8 2 2 0 0 88 4 520
2014 Legal services 62 30 6 2 1 0 0 91 3 3614
2014 Administration and operations 61 28 8 2 1 0 0 89 4 29196
2014 Human resources 62 28 7 2 1 0 0 90 3 8775
2014 Financial management 60 30 7 2 1 0 0 90 3 7437
2014 Procurement 61 29 7 2 1 0 0 90 3 2957
2014 Real property 63 27 7 2 1 0 0 90 3 3466
2014 Materiel management 64 25 7 2 1 0 0 90 3 1934
2014 Information management 59 28 8 3 2 0 0 88 4 4628
2014 Information technology 58 29 8 3 2 0 0 87 4 13564
2014 Internal audit 56 31 10 2 2 0 0 87 3 1097
2014 Evaluation 55 33 8 3 1 0 0 88 4 1669
2014 Other services to the public 62 27 7 2 1 0 0 90 3 11736
2014 None of the above 59 28 8 2 2 0 0 88 4 26739

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 36 42 12 5 4 0 0 79 9 10902
2014 Health care practitioners 41 40 10 5 3 0 0 82 8 2482
2014 Federal regulators 40 40 11 7 3 0 0 80 10 4885
2014 Compliance, inspection and enforcement 36 42 12 6 4 0 0 78 10 19026
2014 Communications or public affairs 42 39 10 6 3 0 0 81 9 4590
2014 Access to information and privacy 47 36 9 4 3 0 0 83 8 1325
2014 Security 33 43 13 6 5 0 0 76 11 6359
2014 Science and technology 41 41 10 5 2 0 0 83 8 10886
2014 Library services 43 35 9 9 2 1 0 79 12 520
2014 Legal services 40 41 10 6 3 0 0 81 9 3615
2014 Administration and operations 40 39 11 6 4 0 0 79 10 29196
2014 Human resources 42 39 10 6 3 0 0 81 9 8767
2014 Financial management 40 41 11 5 3 0 0 81 8 7434
2014 Procurement 39 42 10 6 3 0 0 81 9 2956
2014 Real property 40 41 11 6 3 0 0 81 8 3463
2014 Materiel management 44 38 9 5 3 0 0 82 8 1939
2014 Information management 40 38 11 6 4 0 0 78 11 4627
2014 Information technology 37 40 12 7 4 0 0 78 10 13573
2014 Internal audit 38 42 11 7 3 0 0 80 9 1097
2014 Evaluation 38 40 12 6 4 0 0 79 9 1669
2014 Other services to the public 43 38 11 5 3 0 0 81 8 11733
2014 None of the above 40 38 12 6 4 0 0 78 10 26745

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 28 38 17 9 6 1 0 67 16 10916
2014 Health care practitioners 22 32 18 14 13 1 0 55 27 2487
2014 Federal regulators 28 35 16 12 8 0 0 64 20 4885
2014 Compliance, inspection and enforcement 25 35 17 13 10 1 0 60 23 19029
2014 Communications or public affairs 32 37 15 10 5 1 0 69 15 4590
2014 Access to information and privacy 40 34 14 7 5 1 0 74 12 1330
2014 Security 17 32 20 16 14 1 0 49 30 6376
2014 Science and technology 25 37 18 12 7 0 0 63 20 10894
2014 Library services 30 29 20 11 9 2 0 60 21 521
2014 Legal services 26 36 16 13 8 1 0 63 21 3614
2014 Administration and operations 31 35 16 10 7 1 0 67 17 29216
2014 Human resources 33 36 16 9 6 1 0 69 15 8774
2014 Financial management 33 36 16 9 6 1 0 70 14 7443
2014 Procurement 29 38 17 9 5 1 0 68 15 2960
2014 Real property 25 36 19 12 7 0 0 62 19 3466
2014 Materiel management 29 36 17 9 8 1 0 66 17 1938
2014 Information management 31 35 17 9 6 1 0 67 16 4631
2014 Information technology 28 33 18 11 8 1 0 62 20 13571
2014 Internal audit 33 36 17 9 5 1 0 69 14 1098
2014 Evaluation 28 37 17 11 7 1 0 66 18 1671
2014 Other services to the public 29 34 17 11 9 1 0 63 20 11746
2014 None of the above 26 35 18 11 9 1 0 61 21 26771

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 26 40 17 10 5 0 0 67 15 10916
2014 Health care practitioners 22 34 17 15 11 0 0 57 27 2488
2014 Federal regulators 27 37 15 13 7 0 0 64 21 4886
2014 Compliance, inspection and enforcement 23 36 16 14 10 0 0 59 25 19026
2014 Communications or public affairs 31 39 15 10 5 0 0 71 15 4591
2014 Access to information and privacy 41 34 13 7 4 0 0 75 12 1331
2014 Security 17 32 21 16 13 0 0 50 30 6373
2014 Science and technology 23 37 18 14 7 0 0 61 21 10889
2014 Library services 31 30 20 10 9 0 0 61 19 520
2014 Legal services 26 37 16 14 8 0 0 63 22 3615
2014 Administration and operations 31 37 15 10 6 0 0 68 17 29206
2014 Human resources 33 37 14 9 5 0 0 71 15 8770
2014 Financial management 33 38 15 9 5 0 0 71 14 7439
2014 Procurement 29 41 16 9 5 0 0 70 14 2958
2014 Real property 24 38 19 12 6 0 0 62 18 3467
2014 Materiel management 29 37 16 11 8 0 0 66 18 1939
2014 Information management 31 37 16 10 5 0 0 69 16 4627
2014 Information technology 28 36 17 12 8 0 0 64 19 13570
2014 Internal audit 33 37 16 8 5 0 0 71 14 1097
2014 Evaluation 28 39 14 13 5 0 0 67 18 1670
2014 Other services to the public 27 36 16 12 8 0 0 63 20 11747
2014 None of the above 25 36 17 12 8 1 0 62 21 26752

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 24 27 19 13 10 5 1 55 25 10915
2014 Health care practitioners 25 25 17 13 13 6 1 54 28 2485
2014 Federal regulators 28 27 18 13 9 4 1 58 23 4881
2014 Compliance, inspection and enforcement 25 26 19 14 11 4 0 54 26 19030
2014 Communications or public affairs 30 26 17 13 8 4 1 60 23 4591
2014 Access to information and privacy 34 26 19 10 8 4 1 62 18 1331
2014 Security 19 24 21 15 16 4 1 46 32 6376
2014 Science and technology 28 28 20 11 7 4 1 60 19 10888
2014 Library services 31 23 17 13 11 5 1 57 25 520
2014 Legal services 29 26 17 12 9 5 1 59 23 3616
2014 Administration and operations 31 25 18 12 9 4 0 59 23 29214
2014 Human resources 32 25 17 12 9 3 1 60 23 8770
2014 Financial management 33 26 17 12 9 3 0 61 22 7443
2014 Procurement 30 28 19 12 8 3 0 60 21 2959
2014 Real property 27 27 20 13 9 3 1 57 23 3464
2014 Materiel management 31 26 19 11 10 2 0 58 22 1940
2014 Information management 31 25 19 11 9 4 1 58 22 4631
2014 Information technology 30 25 19 12 10 4 0 57 23 13567
2014 Internal audit 31 27 18 12 8 4 0 61 21 1097
2014 Evaluation 27 26 20 13 10 4 0 55 24 1671
2014 Other services to the public 29 25 19 13 10 5 1 56 24 11742
2014 None of the above 27 26 19 13 10 5 1 56 24 26767
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Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 42 34 12 6 4 2 1 78 10 10918
2014 Health care practitioners 39 30 14 9 7 1 0 70 16 2485
2014 Federal regulators 46 29 11 7 5 2 1 77 12 4885
2014 Compliance, inspection and enforcement 41 32 12 7 6 2 0 75 13 19029
2014 Communications or public affairs 48 30 10 6 4 2 0 80 10 4592
2014 Access to information and privacy 49 28 11 5 4 1 1 79 10 1327
2014 Security 28 32 18 10 9 2 0 61 20 6377
2014 Science and technology 42 33 12 7 4 2 0 76 12 10894
2014 Library services 41 34 13 5 2 3 1 78 8 521
2014 Legal services 45 28 12 8 5 2 1 75 13 3615
2014 Administration and operations 45 30 12 6 4 2 1 77 11 29210
2014 Human resources 46 30 11 7 4 2 1 78 11 8777
2014 Financial management 45 32 11 6 4 2 1 79 10 7443
2014 Procurement 42 32 13 6 5 2 0 75 12 2957
2014 Real property 41 33 12 7 5 1 0 75 13 3468
2014 Materiel management 40 30 14 8 7 1 1 71 15 1939
2014 Information management 44 30 12 6 4 2 1 77 11 4630
2014 Information technology 45 31 12 6 4 2 1 77 10 13580
2014 Internal audit 44 33 11 5 4 2 1 79 10 1097
2014 Evaluation 45 31 10 6 4 3 0 78 11 1669
2014 Other services to the public 42 30 13 7 5 2 1 74 13 11744
2014 None of the above 41 31 13 7 6 2 1 74 13 26757

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 38 11 7 4 1 0 78 11 10914
2014 Health care practitioners 36 34 11 11 7 0 0 71 18 2486
2014 Federal regulators 42 33 10 9 5 1 1 76 14 4881
2014 Compliance, inspection and enforcement 39 35 10 9 6 1 0 75 15 19027
2014 Communications or public affairs 45 33 9 8 5 1 0 78 13 4592
2014 Access to information and privacy 48 31 8 7 4 1 0 81 11 1328
2014 Security 26 34 16 13 10 1 0 61 23 6378
2014 Science and technology 38 36 11 10 5 0 0 74 15 10894
2014 Library services 41 34 12 8 4 0 1 76 12 521
2014 Legal services 40 33 11 10 6 1 0 73 16 3612
2014 Administration and operations 42 33 10 9 5 1 0 76 14 29211
2014 Human resources 45 32 9 8 5 0 0 78 13 8776
2014 Financial management 43 34 9 8 5 1 0 78 13 7442
2014 Procurement 39 35 11 9 5 1 0 74 15 2957
2014 Real property 38 35 12 9 6 0 0 73 15 3470
2014 Materiel management 37 34 12 9 7 1 0 71 16 1939
2014 Information management 43 32 11 8 5 1 0 76 12 4630
2014 Information technology 42 34 11 8 5 0 0 76 13 13576
2014 Internal audit 43 36 9 8 4 0 0 79 12 1097
2014 Evaluation 44 34 8 8 5 1 0 78 13 1668
2014 Other services to the public 40 33 11 9 6 1 0 74 15 11747
2014 None of the above 38 34 11 9 6 1 0 73 16 26763

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 44 34 11 6 5 0 0 78 10 10904
2014 Health care practitioners 41 29 12 9 8 0 0 71 17 2482
2014 Federal regulators 48 28 10 7 5 0 0 77 12 4882
2014 Compliance, inspection and enforcement 45 31 10 7 6 0 0 76 14 19021
2014 Communications or public affairs 50 29 9 7 5 0 0 79 12 4591
2014 Access to information and privacy 53 28 7 6 4 0 0 82 11 1328
2014 Security 31 31 19 9 9 1 0 63 18 6370
2014 Science and technology 45 31 11 8 5 0 0 77 13 10893
2014 Library services 46 31 11 7 4 1 0 78 12 521
2014 Legal services 47 28 10 8 6 0 0 76 13 3614
2014 Administration and operations 50 28 10 6 5 0 0 79 11 29195
2014 Human resources 53 27 9 6 5 0 0 80 11 8771
2014 Financial management 50 28 10 6 5 0 0 79 11 7438
2014 Procurement 45 31 11 7 5 0 0 76 12 2957
2014 Real property 45 31 11 7 5 0 0 76 12 3466
2014 Materiel management 44 30 12 7 7 0 0 74 14 1938
2014 Information management 50 28 10 6 5 0 0 79 11 4628
2014 Information technology 50 29 10 6 5 0 0 79 11 13575
2014 Internal audit 47 34 8 6 4 0 0 82 11 1095
2014 Evaluation 49 29 8 8 6 0 0 78 13 1669
2014 Other services to the public 46 30 11 7 6 0 0 76 13 11740
2014 None of the above 44 30 11 8 6 1 0 75 14 26751

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 25 34 18 8 5 10 0 65 15 10904
2014 Health care practitioners 22 30 20 12 9 7 0 56 23 2485
2014 Federal regulators 24 32 16 11 8 8 0 62 21 4879
2014 Compliance, inspection and enforcement 22 30 17 11 11 8 0 57 24 19028
2014 Communications or public affairs 27 35 15 10 5 8 0 68 16 4593
2014 Access to information and privacy 32 33 15 8 4 7 1 70 13 1327
2014 Security 14 27 19 17 19 4 0 43 38 6371
2014 Science and technology 22 33 18 10 6 10 0 61 18 10888
2014 Library services 25 32 15 7 7 13 1 66 16 521
2014 Legal services 31 32 16 9 5 8 0 67 15 3614
2014 Administration and operations 28 35 15 9 6 6 0 67 17 29201
2014 Human resources 24 37 16 11 6 6 0 64 19 8776
2014 Financial management 28 38 15 8 5 6 0 69 15 7440
2014 Procurement 26 36 16 9 6 6 0 66 16 2958
2014 Real property 24 35 18 10 7 5 0 63 18 3467
2014 Materiel management 25 34 16 10 9 5 1 63 20 1940
2014 Information management 28 33 17 8 5 9 1 67 14 4631
2014 Information technology 25 32 18 9 6 11 0 64 16 13569
2014 Internal audit 28 37 14 10 6 6 0 68 17 1098
2014 Evaluation 25 32 15 10 7 11 0 64 19 1668
2014 Other services to the public 26 30 17 10 9 8 0 60 21 11732
2014 None of the above 23 31 17 11 9 8 0 60 22 26736

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 22 32 22 12 8 4 0 56 21 10908
2014 Health care practitioners 17 28 19 17 15 3 0 47 33 2481
2014 Federal regulators 20 32 18 17 12 2 0 53 29 4879
2014 Compliance, inspection and enforcement 18 29 18 17 16 2 0 48 33 19026
2014 Communications or public affairs 24 35 18 13 7 3 0 60 21 4591
2014 Access to information and privacy 31 33 18 10 6 3 1 66 16 1327
2014 Security 12 24 19 19 24 2 0 37 44 6370
2014 Science and technology 16 30 21 18 13 3 0 47 31 10890
2014 Library services 22 30 20 13 12 3 0 54 25 520
2014 Legal services 23 32 18 15 11 2 0 55 27 3616
2014 Administration and operations 25 33 18 13 9 2 0 60 22 29205
2014 Human resources 22 36 18 13 8 2 0 60 22 8769
2014 Financial management 25 36 18 11 7 2 0 63 18 7440
2014 Procurement 22 34 20 13 8 2 0 57 22 2959
2014 Real property 19 32 22 14 10 2 0 52 25 3465
2014 Materiel management 20 33 19 14 12 1 0 54 27 1940
2014 Information management 24 33 19 13 7 3 0 59 21 4633
2014 Information technology 19 31 20 15 11 4 0 52 27 13573
2014 Internal audit 26 35 18 12 7 2 0 63 19 1097
2014 Evaluation 21 32 20 14 9 4 0 56 24 1667
2014 Other services to the public 22 29 19 15 13 3 0 52 28 11725
2014 None of the above 20 30 19 15 13 3 0 52 29 26742

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 15 29 24 16 9 7 0 47 26 10909
2014 Health care practitioners 12 24 19 21 18 5 0 38 41 2483
2014 Federal regulators 13 29 20 20 14 4 0 44 36 4881
2014 Compliance, inspection and enforcement 12 25 20 20 18 5 0 39 40 19022
2014 Communications or public affairs 16 32 21 17 8 5 0 51 27 4590
2014 Access to information and privacy 22 31 21 13 6 6 0 57 21 1327
2014 Security 8 22 21 22 25 2 0 31 48 6369
2014 Science and technology 10 25 22 21 16 6 0 37 39 10882
2014 Library services 15 27 20 17 13 9 0 45 32 520
2014 Legal services 16 28 20 19 12 6 0 46 32 3612
2014 Administration and operations 18 31 20 16 10 5 0 52 28 29197
2014 Human resources 15 33 20 18 10 4 0 50 29 8771
2014 Financial management 17 34 21 15 8 5 0 54 24 7434
2014 Procurement 14 31 24 17 9 4 0 47 28 2960
2014 Real property 12 28 24 20 13 3 0 41 33 3464
2014 Materiel management 14 28 21 18 14 4 0 45 33 1938
2014 Information management 17 30 21 16 9 7 0 50 27 4631
2014 Information technology 14 26 23 18 13 7 0 43 33 13562
2014 Internal audit 16 34 21 16 8 5 0 53 25 1095
2014 Evaluation 13 30 22 17 10 8 0 47 30 1666
2014 Other services to the public 15 26 20 19 14 6 0 44 35 11728
2014 None of the above 13 27 20 19 15 6 0 43 36 26730

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 19 28 20 13 11 8 0 51 27 10909
2014 Health care practitioners 14 21 18 18 21 8 0 39 41 2479
2014 Federal regulators 17 27 18 16 16 6 0 47 34 4881
2014 Compliance, inspection and enforcement 15 24 18 16 21 6 0 42 39 19029
2014 Communications or public affairs 19 30 18 14 12 6 0 52 28 4592
2014 Access to information and privacy 27 29 18 11 9 6 0 59 22 1328
2014 Security 9 17 19 18 32 5 0 27 53 6371
2014 Science and technology 13 26 20 17 17 7 0 42 37 10892
2014 Library services 21 29 17 13 12 8 0 54 28 521
2014 Legal services 17 24 18 18 16 7 0 45 36 3613
2014 Administration and operations 20 28 18 14 13 6 0 52 29 29197
2014 Human resources 20 31 17 15 11 5 0 54 27 8770
2014 Financial management 20 31 19 13 11 6 0 54 26 7439
2014 Procurement 16 29 21 15 14 5 0 47 30 2957
2014 Real property 15 26 22 17 14 5 0 43 33 3461
2014 Materiel management 17 25 20 14 18 5 0 44 35 1938
2014 Information management 20 27 19 14 12 7 0 51 28 4631
2014 Information technology 16 26 19 15 15 8 0 46 33 13564
2014 Internal audit 21 31 17 15 9 6 0 55 26 1097
2014 Evaluation 18 26 20 16 12 8 0 48 30 1667
2014 Other services to the public 18 24 18 16 18 7 0 45 36 11730
2014 None of the above 16 25 18 16 18 7 0 44 37 26737

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 17 34 21 15 10 4 0 52 26 10906
2014 Health care practitioners 13 28 18 20 18 3 0 42 39 2479
2014 Federal regulators 13 31 18 20 15 2 0 46 36 4876
2014 Compliance, inspection and enforcement 13 30 18 19 17 3 0 45 37 19019
2014 Communications or public affairs 15 35 16 20 10 3 0 52 32 4589
2014 Access to information and privacy 25 35 17 14 7 3 0 61 21 1325
2014 Security 8 23 19 22 27 1 0 31 50 6371
2014 Science and technology 11 30 21 21 14 3 0 42 37 10887
2014 Library services 15 30 16 19 15 3 0 48 35 520
2014 Legal services 15 29 19 20 14 3 0 45 36 3613
2014 Administration and operations 17 34 17 18 12 2 0 52 30 29191
2014 Human resources 16 34 17 19 12 2 0 51 32 8772
2014 Financial management 16 36 17 17 12 2 0 53 29 7434
2014 Procurement 15 34 20 17 12 2 0 50 29 2956
2014 Real property 13 32 21 19 13 2 0 46 33 3459
2014 Materiel management 15 31 20 18 15 2 0 46 34 1938
2014 Information management 18 32 19 17 11 3 0 51 29 4628
2014 Information technology 14 31 19 18 14 4 0 47 33 13563
2014 Internal audit 18 36 17 17 9 2 0 55 27 1096
2014 Evaluation 15 32 20 19 10 4 0 49 31 1667
2014 Other services to the public 16 29 17 19 15 3 0 47 35 11728
2014 None of the above 13 29 18 20 16 3 0 44 38 26727

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 21 29 20 12 10 6 2 55 24 10888
2014 Health care practitioners 21 30 16 17 13 3 1 53 31 2480
2014 Federal regulators 24 32 16 14 11 2 1 57 26 4877
2014 Compliance, inspection and enforcement 23 33 16 13 11 3 1 58 25 19006
2014 Communications or public affairs 28 31 16 12 9 3 1 61 22 4587
2014 Access to information and privacy 32 31 17 8 7 3 2 66 16 1324
2014 Security 17 32 19 14 14 2 1 52 29 6365
2014 Science and technology 19 31 19 15 11 4 1 53 28 10891
2014 Library services 21 27 18 14 12 5 3 52 28 519
2014 Legal services 25 29 16 14 11 3 1 57 27 3612
2014 Administration and operations 29 32 16 11 8 3 1 64 20 29169
2014 Human resources 25 33 16 12 9 3 1 61 22 8766
2014 Financial management 26 34 17 11 7 3 2 63 19 7430
2014 Procurement 23 33 19 12 9 3 1 59 21 2958
2014 Real property 22 31 19 14 10 2 1 56 24 3464
2014 Materiel management 24 33 19 12 9 2 1 59 21 1939
2014 Information management 26 32 17 11 8 4 1 61 21 4622
2014 Information technology 22 31 18 12 10 5 1 57 24 13565
2014 Internal audit 27 31 16 11 8 4 2 62 20 1096
2014 Evaluation 21 30 18 15 11 4 1 54 27 1666
2014 Other services to the public 25 31 16 12 10 4 1 60 23 11719
2014 None of the above 23 31 16 13 11 4 1 57 26 26706
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Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 19 35 21 15 10 0 0 54 25 10909
2014 Health care practitioners 17 34 17 18 13 0 0 52 31 2487
2014 Federal regulators 21 37 16 14 11 0 0 59 25 4883
2014 Compliance, inspection and enforcement 16 33 19 17 14 0 0 49 32 19029
2014 Communications or public affairs 29 37 13 13 7 0 0 67 21 4588
2014 Access to information and privacy 27 38 16 10 8 0 0 66 18 1326
2014 Security 12 27 18 20 21 0 0 40 42 6369
2014 Science and technology 19 36 18 16 10 0 0 55 26 10886
2014 Library services 26 36 15 11 12 0 0 62 23 520
2014 Legal services 21 37 14 16 12 0 0 58 28 3614
2014 Administration and operations 26 36 15 13 9 0 0 62 22 29209
2014 Human resources 28 37 14 14 8 0 0 65 21 8771
2014 Financial management 26 37 16 11 8 0 0 64 20 7441
2014 Procurement 20 38 19 13 10 0 0 58 23 2957
2014 Real property 20 36 19 14 10 0 0 56 25 3468
2014 Materiel management 20 35 19 14 11 0 0 55 26 1937
2014 Information management 25 37 16 13 9 0 0 61 23 4632
2014 Information technology 22 37 18 13 9 0 0 59 22 13573
2014 Internal audit 24 36 18 14 8 0 0 60 22 1097
2014 Evaluation 22 37 15 15 9 0 0 60 25 1670
2014 Other services to the public 20 34 17 16 12 0 0 54 29 11739
2014 None of the above 21 35 17 15 12 0 0 56 27 26752

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 11 24 20 17 12 13 2 42 35 10914
2014 Health care practitioners 9 20 17 23 20 10 1 33 48 2484
2014 Federal regulators 11 23 18 17 15 13 3 40 39 4882
2014 Compliance, inspection and enforcement 8 20 19 20 19 13 2 33 45 19034
2014 Communications or public affairs 14 22 18 18 11 15 3 43 35 4592
2014 Access to information and privacy 17 23 17 17 11 14 2 47 33 1325
2014 Security 6 16 18 25 27 6 1 24 56 6373
2014 Science and technology 9 22 19 19 13 15 3 38 39 10887
2014 Library services 12 21 16 15 11 20 4 43 35 521
2014 Legal services 9 19 17 21 16 17 2 34 45 3616
2014 Administration and operations 12 23 18 18 14 12 2 41 37 29201
2014 Human resources 15 25 16 16 11 13 3 48 33 8769
2014 Financial management 12 24 19 17 12 12 3 44 34 7443
2014 Procurement 9 22 21 19 16 11 2 35 40 2957
2014 Real property 10 24 23 18 15 8 2 37 37 3468
2014 Materiel management 9 20 20 21 20 8 2 32 45 1938
2014 Information management 12 22 20 16 13 14 3 41 35 4626
2014 Information technology 12 22 21 16 12 14 3 41 33 13572
2014 Internal audit 12 23 19 17 11 15 2 42 34 1097
2014 Evaluation 9 19 17 18 14 20 3 37 41 1668
2014 Other services to the public 10 20 19 19 18 13 2 35 43 11754
2014 None of the above 10 21 18 18 16 13 3 37 42 26758

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 36 39 12 8 5 1 0 75 13 10915
2014 Health care practitioners 34 34 12 11 7 1 0 69 19 2485
2014 Federal regulators 37 37 10 9 6 0 1 75 15 4885
2014 Compliance, inspection and enforcement 33 37 12 10 7 1 0 71 17 19037
2014 Communications or public affairs 41 35 10 8 5 0 1 77 13 4594
2014 Access to information and privacy 45 33 9 6 4 1 0 80 11 1326
2014 Security 24 34 17 13 11 1 0 58 24 6375
2014 Science and technology 34 38 13 9 5 0 0 72 15 10891
2014 Library services 35 36 13 11 5 0 0 71 16 521
2014 Legal services 35 36 12 11 6 0 0 71 17 3615
2014 Administration and operations 39 35 11 8 5 1 0 75 14 29213
2014 Human resources 41 34 10 8 5 1 0 76 14 8780
2014 Financial management 40 35 11 8 5 1 0 76 13 7444
2014 Procurement 37 36 13 8 6 1 0 73 14 2959
2014 Real property 35 38 12 9 5 0 0 73 14 3469
2014 Materiel management 33 36 14 9 7 0 0 70 16 1938
2014 Information management 38 36 12 8 5 1 1 76 13 4630
2014 Information technology 38 35 13 8 5 1 0 74 13 13578
2014 Internal audit 39 37 10 8 5 1 0 77 13 1097
2014 Evaluation 39 37 10 8 5 0 1 77 13 1670
2014 Other services to the public 36 35 13 9 6 0 1 72 15 11751
2014 None of the above 34 36 13 9 7 1 1 71 16 26761

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 44 37 10 3 2 3 1 84 6 10911
2014 Health care practitioners 39 34 13 5 4 4 1 77 9 2485
2014 Federal regulators 42 33 11 5 4 4 1 79 9 4884
2014 Compliance, inspection and enforcement 41 35 11 4 4 4 1 80 9 19031
2014 Communications or public affairs 43 33 10 5 4 4 1 80 9 4592
2014 Access to information and privacy 49 29 10 4 3 4 1 83 7 1328
2014 Security 28 36 17 8 6 4 1 67 15 6378
2014 Science and technology 41 36 11 5 3 3 1 81 8 10892
2014 Library services 44 34 11 2 3 4 2 83 5 520
2014 Legal services 40 34 12 5 3 5 1 79 9 3613
2014 Administration and operations 43 32 11 4 3 4 1 80 8 29204
2014 Human resources 47 30 10 5 3 4 2 81 8 8774
2014 Financial management 44 33 10 5 3 3 1 81 8 7443
2014 Procurement 40 35 11 5 4 3 1 79 10 2956
2014 Real property 37 37 13 5 4 3 1 77 9 3469
2014 Materiel management 35 34 15 5 5 4 1 73 11 1938
2014 Information management 42 33 12 4 3 4 2 79 8 4626
2014 Information technology 41 34 12 5 3 4 1 78 9 13571
2014 Internal audit 45 38 8 3 2 3 1 86 6 1094
2014 Evaluation 45 34 9 4 3 4 1 83 8 1670
2014 Other services to the public 40 33 12 5 4 5 1 78 9 11739
2014 None of the above 38 33 13 5 4 5 1 76 10 26756

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 24 41 13 11 6 2 3 68 18 1321
2014 Health care practitioners 22 38 14 14 8 1 2 62 23 406
2014 Federal regulators 26 35 14 9 5 4 6 68 16 1441
2014 Compliance, inspection and enforcement 26 36 13 12 7 2 3 66 20 3128
2014 Communications or public affairs 32 34 12 8 4 3 6 73 13 1212
2014 Access to information and privacy 33 33 11 9 4 3 7 73 14 219
2014 Security 18 37 17 14 10 1 3 57 25 1230
2014 Science and technology 17 35 18 10 6 5 9 60 19 3103
2014 Library services 29 28 11 15 3 7 7 67 20 106
2014 Legal services 27 37 13 10 6 2 5 69 17 512
2014 Administration and operations 30 37 13 10 5 2 4 71 15 6580
2014 Human resources 36 33 11 7 4 2 7 76 12 2184
2014 Financial management 26 36 14 8 3 4 8 70 14 2495
2014 Procurement 27 34 18 10 4 3 4 65 16 826
2014 Real property 22 38 17 10 7 2 4 64 18 1122
2014 Materiel management 24 37 15 11 7 1 4 65 19 479
2014 Information management 27 35 16 8 6 3 4 67 15 1040
2014 Information technology 25 35 16 9 5 4 6 67 16 3690
2014 Internal audit 25 32 16 10 7 4 6 63 19 303
2014 Evaluation 21 36 15 13 5 5 5 63 20 286
2014 Other services to the public 24 37 14 13 7 2 3 64 21 2017
2014 None of the above 24 35 15 11 7 3 6 64 19 6014

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 22 42 15 13 5 2 1 66 19 10915
2014 Health care practitioners 23 41 12 15 7 1 1 66 22 2482
2014 Federal regulators 31 38 11 12 6 1 1 71 18 4884
2014 Compliance, inspection and enforcement 20 39 13 17 9 1 0 60 26 19032
2014 Communications or public affairs 35 40 9 10 3 2 1 77 14 4593
2014 Access to information and privacy 32 36 13 11 7 2 0 69 18 1327
2014 Security 13 32 16 23 15 1 1 45 38 6376
2014 Science and technology 31 41 11 11 4 1 2 74 15 10889
2014 Library services 35 37 10 7 6 4 2 76 13 521
2014 Legal services 29 40 12 13 5 1 1 70 18 3615
2014 Administration and operations 26 39 13 13 6 2 1 67 20 29213
2014 Human resources 33 41 10 9 4 1 1 76 14 8776
2014 Financial management 29 40 12 12 5 2 1 71 17 7443
2014 Procurement 20 39 17 15 7 1 1 61 22 2957
2014 Real property 24 39 14 14 7 1 1 64 21 3469
2014 Materiel management 20 35 15 17 10 1 1 57 28 1936
2014 Information management 25 38 13 13 7 2 1 66 20 4629
2014 Information technology 27 40 13 11 5 2 1 69 17 13572
2014 Internal audit 29 39 13 12 5 1 1 69 17 1097
2014 Evaluation 29 42 11 11 5 2 1 73 16 1669
2014 Other services to the public 23 37 13 17 8 2 1 61 26 11752
2014 None of the above 26 37 13 14 7 2 1 65 22 26769

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 20 31 18 13 9 8 1 55 24 10913
2014 Health care practitioners 21 29 17 13 10 8 1 55 26 2482
2014 Federal regulators 29 28 14 12 9 7 1 62 23 4881
2014 Compliance, inspection and enforcement 18 28 16 17 14 6 1 49 33 19032
2014 Communications or public affairs 32 29 12 12 6 8 2 67 20 4592
2014 Access to information and privacy 30 26 16 10 9 8 1 61 21 1327
2014 Security 13 24 18 20 21 4 1 38 43 6375
2014 Science and technology 28 31 14 11 7 7 2 66 20 10889
2014 Library services 33 27 13 8 7 11 2 68 17 521
2014 Legal services 25 25 14 13 9 11 1 58 26 3616
2014 Administration and operations 26 29 15 13 9 7 1 60 24 29210
2014 Human resources 34 30 12 10 6 5 2 69 18 8775
2014 Financial management 28 30 15 11 8 6 1 63 21 7439
2014 Procurement 24 26 19 14 10 6 1 54 26 2958
2014 Real property 25 32 16 13 9 4 1 60 23 3467
2014 Materiel management 21 27 18 14 14 5 1 51 30 1937
2014 Information management 26 27 16 11 9 9 2 60 22 4628
2014 Information technology 27 28 16 10 8 9 2 61 20 13575
2014 Internal audit 28 30 14 11 9 6 2 63 22 1096
2014 Evaluation 24 30 14 12 7 11 1 62 22 1670
2014 Other services to the public 20 27 16 15 13 8 1 52 31 11750
2014 None of the above 23 27 16 14 11 8 2 55 28 26760

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 27 42 12 13 6 0 0 70 18 10907
2014 Health care practitioners 20 38 12 20 11 0 0 58 30 2486
2014 Federal regulators 23 38 11 17 9 0 0 62 27 4884
2014 Compliance, inspection and enforcement 17 40 12 19 11 0 0 58 31 19017
2014 Communications or public affairs 30 40 11 13 5 0 1 70 18 4586
2014 Access to information and privacy 33 39 12 9 6 0 1 73 15 1324
2014 Security 14 37 13 21 15 0 0 51 36 6372
2014 Science and technology 23 40 14 15 7 0 1 63 23 10889
2014 Library services 30 39 11 12 8 0 1 69 20 520
2014 Legal services 26 42 11 14 7 0 0 68 21 3613
2014 Administration and operations 27 39 12 15 7 0 0 66 22 29200
2014 Human resources 32 39 10 13 5 0 1 71 18 8773
2014 Financial management 31 40 11 12 6 0 0 71 18 7440
2014 Procurement 27 40 11 15 7 0 0 67 22 2957
2014 Real property 18 37 14 18 13 0 0 55 31 3468
2014 Materiel management 26 38 12 15 9 0 0 64 24 1936
2014 Information management 27 39 12 14 7 0 1 66 21 4628
2014 Information technology 22 35 15 16 12 0 0 57 28 13572
2014 Internal audit 34 38 11 11 6 0 0 72 17 1097
2014 Evaluation 24 40 13 15 7 0 1 65 22 1669
2014 Other services to the public 24 40 11 16 9 0 0 64 25 11735
2014 None of the above 23 39 13 16 9 0 0 62 25 26759

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 30 41 16 8 5 0 0 71 13 10914
2014 Health care practitioners 51 35 7 5 2 0 0 85 7 2488
2014 Federal regulators 43 39 9 7 3 0 0 82 9 4884
2014 Compliance, inspection and enforcement 38 40 11 6 4 0 0 79 10 19029
2014 Communications or public affairs 44 39 8 7 3 0 0 83 9 4589
2014 Access to information and privacy 37 38 14 6 4 0 0 75 11 1325
2014 Security 37 40 12 6 4 0 0 78 10 6373
2014 Science and technology 48 39 7 5 2 0 0 86 7 10892
2014 Library services 48 32 8 7 3 0 0 81 11 521
2014 Legal services 44 39 8 6 2 0 0 83 8 3615
2014 Administration and operations 34 39 13 9 5 0 0 73 14 29211
2014 Human resources 42 38 9 7 4 0 0 80 11 8777
2014 Financial management 39 42 10 6 3 0 0 81 9 7441
2014 Procurement 34 43 14 6 3 0 0 77 9 2958
2014 Real property 42 40 10 6 3 0 0 82 8 3469
2014 Materiel management 40 37 13 6 4 0 0 77 10 1940
2014 Information management 35 39 13 8 5 0 0 73 13 4633
2014 Information technology 39 40 10 6 3 0 0 80 10 13570
2014 Internal audit 38 43 10 6 3 0 0 81 10 1098
2014 Evaluation 41 41 9 6 3 0 0 81 10 1670
2014 Other services to the public 40 37 12 7 4 0 0 77 11 11742
2014 None of the above 41 38 11 6 4 0 0 79 10 26764

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 37 40 11 7 4 0 0 77 12 10903
2014 Health care practitioners 55 33 4 5 2 0 0 88 8 2488
2014 Federal regulators 48 37 7 6 3 0 0 85 9 4884
2014 Compliance, inspection and enforcement 43 41 8 5 3 0 0 84 9 19022
2014 Communications or public affairs 53 34 5 5 2 0 0 87 8 4588
2014 Access to information and privacy 43 37 10 6 3 0 0 81 9 1326
2014 Security 41 41 9 5 3 0 0 82 9 6371
2014 Science and technology 51 37 6 5 2 0 0 87 7 10884
2014 Library services 51 31 8 8 3 0 0 82 10 520
2014 Legal services 50 37 5 5 3 0 0 87 7 3615
2014 Administration and operations 41 37 9 8 5 0 0 78 13 29197
2014 Human resources 48 37 7 5 3 0 0 85 8 8777
2014 Financial management 46 38 7 5 3 0 0 85 8 7438
2014 Procurement 41 43 8 6 2 0 0 84 8 2958
2014 Real property 48 37 7 5 2 0 0 85 8 3469
2014 Materiel management 47 35 9 5 3 0 0 83 9 1938
2014 Information management 41 37 9 8 5 0 0 78 13 4625
2014 Information technology 45 39 8 6 3 0 0 83 9 13566
2014 Internal audit 46 37 10 4 2 0 0 84 6 1098
2014 Evaluation 47 37 8 6 2 0 0 84 8 1669
2014 Other services to the public 46 36 8 6 4 0 0 82 10 11729
2014 None of the above 46 36 8 6 3 0 0 82 9 26753

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 20 34 19 14 10 3 1 56 24 10911
2014 Health care practitioners 15 28 18 20 17 2 1 44 38 2486
2014 Federal regulators 18 32 16 18 13 2 0 52 32 4884
2014 Compliance, inspection and enforcement 17 31 17 18 16 2 0 48 35 19025
2014 Communications or public affairs 24 34 15 15 10 2 1 59 25 4592
2014 Access to information and privacy 28 34 16 11 7 3 1 64 19 1331
2014 Security 11 25 21 20 20 3 0 37 41 6373
2014 Science and technology 15 30 19 19 15 2 0 47 34 10891
2014 Library services 21 28 16 16 13 4 1 52 31 520
2014 Legal services 17 31 15 19 16 2 0 49 36 3609
2014 Administration and operations 23 32 16 15 11 3 1 57 27 29205
2014 Human resources 24 35 14 15 10 3 0 60 25 8768
2014 Financial management 27 36 14 12 8 2 0 65 21 7436
2014 Procurement 22 35 18 14 10 2 0 58 24 2959
2014 Real property 16 30 20 17 15 2 0 47 32 3462
2014 Materiel management 21 32 17 14 14 2 0 54 28 1938
2014 Information management 23 32 18 14 11 3 1 56 25 4623
2014 Information technology 19 31 18 16 13 2 0 51 30 13574
2014 Internal audit 27 33 15 13 8 4 0 63 22 1098
2014 Evaluation 18 31 18 16 14 3 1 50 31 1670
2014 Other services to the public 19 30 17 16 14 3 1 51 31 11742
2014 None of the above 18 30 18 17 14 3 1 49 32 26759

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 16 26 17 17 18 3 3 45 37 10915
2014 Health care practitioners 11 21 15 18 25 4 6 35 48 2487
2014 Federal regulators 16 26 14 19 21 2 2 44 42 4884
2014 Compliance, inspection and enforcement 16 27 15 18 21 2 1 45 40 19029
2014 Communications or public affairs 17 26 14 19 20 2 3 45 40 4589
2014 Access to information and privacy 21 27 17 14 15 4 3 51 31 1330
2014 Security 13 28 17 16 22 2 1 42 40 6373
2014 Science and technology 13 24 14 19 25 2 2 39 46 10897
2014 Library services 12 20 15 19 25 4 5 35 49 520
2014 Legal services 11 18 12 20 35 2 3 30 58 3614
2014 Administration and operations 17 25 15 18 21 2 3 43 41 29215
2014 Human resources 17 26 15 18 18 2 3 46 38 8771
2014 Financial management 20 26 15 16 18 2 2 48 37 7443
2014 Procurement 16 27 16 17 21 2 2 44 39 2958
2014 Real property 14 24 17 18 22 2 3 40 42 3469
2014 Materiel management 15 25 15 16 25 2 3 41 43 1939
2014 Information management 15 23 15 17 23 3 3 41 43 4631
2014 Information technology 15 24 16 18 24 2 2 40 43 13571
2014 Internal audit 21 25 15 17 18 2 3 49 36 1098
2014 Evaluation 14 24 13 21 23 3 2 40 46 1670
2014 Other services to the public 17 25 15 17 21 2 3 44 40 11741
2014 None of the above 15 24 16 17 23 3 3 41 42 26758

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 15 35 19 17 13 0 1 51 31 10913
2014 Health care practitioners 16 38 12 19 16 0 0 54 34 2486
2014 Federal regulators 23 43 12 14 8 0 0 66 22 4884
2014 Compliance, inspection and enforcement 16 38 14 17 15 0 0 54 32 19031
2014 Communications or public affairs 26 43 11 13 7 0 1 69 20 4590
2014 Access to information and privacy 27 43 14 9 6 0 1 70 16 1325
2014 Security 13 32 16 21 18 0 0 45 39 6369
2014 Science and technology 21 44 13 13 8 0 0 66 21 10892
2014 Library services 23 42 10 13 11 0 1 65 25 521
2014 Legal services 18 39 14 18 11 0 0 57 29 3617
2014 Administration and operations 24 41 13 12 8 0 0 66 21 29207
2014 Human resources 26 41 12 12 7 0 0 68 20 8775
2014 Financial management 27 43 13 11 6 0 0 70 17 7442
2014 Procurement 23 45 13 12 7 0 0 68 20 2957
2014 Real property 24 43 14 12 7 0 0 67 19 3467
2014 Materiel management 25 42 11 12 9 0 0 67 22 1940
2014 Information management 25 42 13 12 7 0 0 67 19 4632
2014 Information technology 24 42 14 12 8 0 0 66 20 13573
2014 Internal audit 28 40 13 12 6 0 0 69 19 1096
2014 Evaluation 23 42 13 13 9 0 0 66 22 1670
2014 Other services to the public 20 39 14 15 12 0 0 59 27 11738
2014 None of the above 21 39 14 14 10 0 0 61 25 26766

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 20 34 21 14 10 0 1 54 25 10913
2014 Health care practitioners 22 35 16 15 12 0 0 57 27 2488
2014 Federal regulators 27 37 14 12 9 0 0 64 21 4880
2014 Compliance, inspection and enforcement 20 34 17 16 13 0 0 54 29 19027
2014 Communications or public affairs 34 36 13 11 6 0 0 70 17 4590
2014 Access to information and privacy 33 37 15 9 5 0 0 71 14 1327
2014 Security 17 29 19 18 17 0 0 46 35 6368
2014 Science and technology 31 37 14 11 7 0 0 68 18 10893
2014 Library services 29 37 14 11 8 0 0 67 19 521
2014 Legal services 24 37 17 14 8 0 0 61 22 3613
2014 Administration and operations 32 36 14 10 7 0 0 69 17 29207
2014 Human resources 34 37 13 9 6 0 0 72 15 8772
2014 Financial management 33 39 14 8 5 0 0 72 14 7440
2014 Procurement 29 39 16 10 6 0 0 68 16 2958
2014 Real property 28 39 14 11 7 0 0 67 18 3469
2014 Materiel management 31 37 15 10 7 0 0 68 17 1940
2014 Information management 32 37 15 10 6 0 0 69 16 4633
2014 Information technology 30 37 15 10 7 0 0 67 17 13572
2014 Internal audit 31 34 16 11 7 0 0 66 18 1097
2014 Evaluation 28 36 15 13 7 0 0 64 20 1669
2014 Other services to the public 25 34 17 13 10 0 0 60 23 11740
2014 None of the above 26 35 16 12 9 0 0 62 22 26761

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 26 42 16 10 6 0 0 68 16 10907
2014 Health care practitioners 23 36 15 16 11 0 0 59 26 2488
2014 Federal regulators 27 38 15 13 7 1 0 65 19 4885
2014 Compliance, inspection and enforcement 22 38 17 14 9 0 0 61 23 19023
2014 Communications or public affairs 35 38 12 10 4 0 0 73 14 4586
2014 Access to information and privacy 36 38 13 8 4 0 0 74 13 1324
2014 Security 16 30 22 17 14 0 0 47 31 6366
2014 Science and technology 24 39 17 12 7 1 1 64 19 10889
2014 Library services 31 33 15 12 7 1 1 65 20 520
2014 Legal services 26 38 16 13 7 0 0 64 20 3614
2014 Administration and operations 32 38 14 10 6 0 0 71 15 29210
2014 Human resources 35 38 12 10 5 0 0 73 15 8775
2014 Financial management 33 40 13 9 5 0 0 74 13 7437
2014 Procurement 29 40 15 10 5 0 0 70 15 2953
2014 Real property 26 37 16 13 7 0 0 64 20 3467
2014 Materiel management 28 36 16 12 6 0 0 65 19 1940
2014 Information management 32 38 14 10 6 0 0 70 15 4630
2014 Information technology 29 38 16 10 6 0 0 67 17 13573
2014 Internal audit 31 43 14 7 5 0 0 74 12 1096
2014 Evaluation 27 40 15 10 6 1 0 68 16 1669
2014 Other services to the public 27 39 15 11 8 0 0 66 19 11735
2014 None of the above 26 37 17 11 8 0 1 64 19 26757

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 31 36 15 10 6 1 1 68 16 10910
2014 Health care practitioners 31 33 13 13 10 0 0 64 23 2485
2014 Federal regulators 36 35 11 10 7 0 0 72 17 4878
2014 Compliance, inspection and enforcement 33 34 13 10 8 0 0 68 19 19016
2014 Communications or public affairs 40 33 11 10 5 0 1 74 15 4585
2014 Access to information and privacy 44 31 11 8 4 1 1 76 13 1325
2014 Security 21 31 17 15 15 1 0 52 30 6367
2014 Science and technology 37 35 13 9 5 1 1 73 14 10888
2014 Library services 38 34 13 8 6 0 2 73 14 521
2014 Legal services 34 35 12 12 7 0 0 69 19 3614
2014 Administration and operations 40 33 11 8 6 0 1 74 14 29198
2014 Human resources 46 33 8 8 4 0 1 79 12 8773
2014 Financial management 43 34 10 7 5 0 1 78 12 7439
2014 Procurement 38 36 12 7 5 0 1 75 13 2959
2014 Real property 36 36 13 10 5 0 0 72 15 3465
2014 Materiel management 38 34 14 7 5 1 1 74 13 1939
2014 Information management 42 32 12 7 5 1 1 76 12 4627
2014 Information technology 41 35 12 7 4 1 1 77 11 13565
2014 Internal audit 41 34 11 8 5 1 0 76 13 1097
2014 Evaluation 40 34 12 9 5 0 1 74 14 1669
2014 Other services to the public 34 33 13 10 8 0 1 68 19 11731
2014 None of the above 34 34 13 11 7 0 1 68 18 26754

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 38 26 9 8 8 2 9 72 18 10911
2014 Health care practitioners 23 25 9 14 21 1 7 52 37 2488
2014 Federal regulators 26 23 10 14 15 2 9 56 33 4881
2014 Compliance, inspection and enforcement 29 24 12 11 13 2 10 59 27 19028
2014 Communications or public affairs 37 25 8 10 8 1 10 70 20 4591
2014 Access to information and privacy 32 21 12 8 8 3 15 65 20 1323
2014 Security 34 31 10 10 10 1 4 68 21 6369
2014 Science and technology 24 24 11 14 16 2 9 55 33 10890
2014 Library services 16 20 13 9 11 4 25 52 29 521
2014 Legal services 14 15 9 15 29 2 16 35 54 3611
2014 Administration and operations 31 23 11 10 12 2 11 62 25 29204
2014 Human resources 27 21 11 12 13 2 14 57 29 8773
2014 Financial management 31 24 11 10 11 2 11 64 24 7441
2014 Procurement 27 25 13 11 11 1 11 60 25 2957
2014 Real property 28 26 11 13 13 1 8 59 28 3469
2014 Materiel management 30 25 13 10 13 2 7 60 26 1938
2014 Information management 26 22 14 10 11 3 14 58 26 4627
2014 Information technology 36 25 11 9 8 2 9 68 19 13572
2014 Internal audit 26 25 11 10 9 2 17 63 23 1097
2014 Evaluation 23 21 13 13 15 4 13 52 33 1669
2014 Other services to the public 33 23 11 10 13 2 9 62 26 11738
2014 None of the above 27 23 11 11 14 2 11 58 29 26754

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 51 30 11 4 2 0 2 82 6 10912
2014 Health care practitioners 27 35 20 9 8 0 1 62 17 2487
2014 Federal regulators 26 36 21 10 7 0 1 62 17 4885
2014 Compliance, inspection and enforcement 33 35 19 7 4 0 1 68 12 19032
2014 Communications or public affairs 36 36 17 7 3 0 1 72 11 4589
2014 Access to information and privacy 36 34 16 8 4 0 1 71 12 1325
2014 Security 30 36 21 7 4 0 1 68 11 6366
2014 Science and technology 28 36 19 9 6 0 1 65 15 10892
2014 Library services 40 35 15 4 4 0 2 77 8 521
2014 Legal services 24 34 22 11 8 0 0 59 19 3615
2014 Administration and operations 37 33 18 7 5 0 1 70 12 29218
2014 Human resources 31 34 19 9 6 0 0 65 15 8776
2014 Financial management 36 37 16 7 4 0 0 73 11 7443
2014 Procurement 31 37 19 8 5 0 0 68 13 2960
2014 Real property 29 36 20 10 5 0 1 64 16 3467
2014 Materiel management 36 34 17 8 4 0 1 71 12 1940
2014 Information management 41 33 15 6 4 0 1 75 10 4633
2014 Information technology 38 36 15 6 3 0 1 75 10 13577
2014 Internal audit 40 34 16 6 3 0 1 76 9 1097
2014 Evaluation 39 37 14 6 3 0 1 77 9 1669
2014 Other services to the public 39 32 16 6 5 0 1 72 11 11745
2014 None of the above 34 34 18 8 5 0 1 69 13 26760

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 38 24 9 6 7 3 12 74 15 10913
2014 Health care practitioners 40 23 10 8 10 3 6 70 20 2485
2014 Federal regulators 49 24 8 6 6 3 5 79 13 4883
2014 Compliance, inspection and enforcement 52 22 7 5 7 2 5 80 13 19029
2014 Communications or public affairs 48 23 8 6 6 4 6 78 13 4594
2014 Access to information and privacy 55 22 7 4 5 3 5 83 9 1328
2014 Security 26 23 16 7 12 4 12 58 23 6372
2014 Science and technology 51 26 8 4 4 3 5 83 9 10890
2014 Library services 42 22 9 6 7 6 9 75 15 521
2014 Legal services 49 25 8 6 6 3 4 79 12 3615
2014 Administration and operations 48 23 8 5 6 3 6 79 12 29222
2014 Human resources 59 22 5 4 4 2 3 85 9 8775
2014 Financial management 51 24 8 5 5 3 4 81 11 7443
2014 Procurement 49 24 9 5 5 3 5 79 11 2958
2014 Real property 46 27 10 5 5 2 5 78 11 3470
2014 Materiel management 42 23 12 5 8 2 7 72 15 1939
2014 Information management 51 23 8 5 5 3 5 80 11 4628
2014 Information technology 55 25 7 4 4 3 3 84 8 13580
2014 Internal audit 52 23 7 5 6 2 5 81 12 1097
2014 Evaluation 53 24 7 5 5 3 3 82 11 1670
2014 Other services to the public 45 22 9 5 6 3 9 77 13 11740
2014 None of the above 44 23 9 5 7 4 8 75 14 26768

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Client contact centre 27 42 31 10906
2014 Health care practitioners 19 48 33 2487
2014 Federal regulators 26 39 34 4883
2014 Compliance, inspection and enforcement 21 46 34 19034
2014 Communications or public affairs 33 31 36 4595
2014 Access to information and privacy 28 37 35 1330
2014 Security 19 49 32 6374
2014 Science and technology 18 50 32 10893
2014 Library services 23 44 33 521
2014 Legal services 20 44 36 3615
2014 Administration and operations 30 35 35 29210
2014 Human resources 39 29 32 8775
2014 Financial management 33 33 34 7443
2014 Procurement 29 38 34 2960
2014 Real property 25 40 35 3469
2014 Materiel management 22 45 32 1938
2014 Information management 28 37 35 4628
2014 Information technology 23 41 36 13576
2014 Internal audit 30 37 32 1098
2014 Evaluation 29 40 31 1669
2014 Other services to the public 23 43 34 11745
2014 None of the above 27 40 33 26753

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Client contact centre 21 32 28 8 10 2889
2014 Health care practitioners 33 16 20 21 9 457
2014 Federal regulators 17 34 29 12 7 1276
2014 Compliance, inspection and enforcement 24 38 20 11 7 3962
2014 Communications or public affairs 8 28 41 9 14 1550
2014 Access to information and privacy 14 29 35 8 13 370
2014 Security 18 34 27 13 8 1361
2014 Science and technology 26 24 20 14 15 1941
2014 Library services 27 13 20 22 17 103
2014 Legal services 16 28 26 18 12 730
2014 Administration and operations 16 35 31 7 10 8924
2014 Human resources 14 29 37 5 15 3449
2014 Financial management 13 34 39 7 7 2423
2014 Procurement 23 32 32 6 8 875
2014 Real property 29 23 27 10 11 882
2014 Materiel management 30 28 23 8 11 451
2014 Information management 17 28 33 8 14 1294
2014 Information technology 17 32 33 9 8 3118
2014 Internal audit 14 29 37 5 15 321
2014 Evaluation 11 28 39 11 11 479
2014 Other services to the public 21 29 23 14 13 2660
2014 None of the above 18 32 28 10 11 7362
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 36 43 12 5 3 1 0 80 8 10909
2014 Health care practitioners 36 40 12 7 5 1 0 76 11 2486
2014 Federal regulators 40 40 10 6 3 0 0 80 10 4883
2014 Compliance, inspection and enforcement 35 40 12 7 5 1 0 75 12 19028
2014 Communications or public affairs 42 40 10 5 2 0 0 83 8 4588
2014 Access to information and privacy 50 34 9 4 3 1 0 84 7 1325
2014 Security 24 38 18 11 9 1 0 62 20 6366
2014 Science and technology 36 41 12 7 3 0 0 78 10 10894
2014 Library services 39 39 10 9 2 1 0 78 11 521
2014 Legal services 36 41 12 7 3 1 0 78 10 3615
2014 Administration and operations 41 40 11 5 3 1 0 81 8 29206
2014 Human resources 43 39 10 5 2 0 0 83 7 8773
2014 Financial management 41 42 10 4 2 0 0 83 6 7440
2014 Procurement 38 45 10 4 3 1 0 83 7 2958
2014 Real property 36 42 12 5 4 1 0 79 9 3464
2014 Materiel management 39 41 12 4 3 1 0 80 7 1936
2014 Information management 42 40 11 4 3 1 0 82 7 4626
2014 Information technology 37 41 12 6 4 1 0 78 10 13570
2014 Internal audit 42 43 9 4 2 0 0 85 6 1097
2014 Evaluation 40 40 11 6 2 0 0 80 8 1670
2014 Other services to the public 40 40 12 5 3 1 0 80 8 11739
2014 None of the above 37 40 12 6 4 1 0 78 10 26751

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 26 43 18 7 4 2 0 70 12 10918
2014 Health care practitioners 21 40 19 11 7 2 0 62 19 2488
2014 Federal regulators 22 40 17 12 6 1 0 63 19 4884
2014 Compliance, inspection and enforcement 23 41 18 10 6 1 0 65 17 19035
2014 Communications or public affairs 28 42 14 11 4 2 0 71 15 4592
2014 Access to information and privacy 37 38 15 5 3 2 0 76 8 1328
2014 Security 15 36 22 14 11 1 0 52 25 6378
2014 Science and technology 18 41 20 13 7 2 0 60 20 10890
2014 Library services 23 39 18 12 6 2 0 63 18 521
2014 Legal services 20 37 21 13 6 2 0 59 20 3615
2014 Administration and operations 28 41 16 8 4 2 0 70 13 29215
2014 Human resources 29 43 15 8 4 1 0 73 12 8775
2014 Financial management 29 42 16 8 4 1 0 72 12 7440
2014 Procurement 24 42 20 8 4 2 0 67 13 2959
2014 Real property 21 41 20 11 6 1 0 62 17 3467
2014 Materiel management 22 39 18 11 8 2 0 62 19 1939
2014 Information management 28 41 17 9 4 2 0 70 13 4632
2014 Information technology 24 40 19 10 6 2 0 65 16 13577
2014 Internal audit 30 43 14 9 3 1 0 74 12 1097
2014 Evaluation 24 42 18 10 5 1 0 67 15 1670
2014 Other services to the public 25 39 18 10 6 2 0 66 16 11745
2014 None of the above 22 39 18 12 7 2 0 62 19 26759

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 23 39 20 6 3 8 0 68 10 10903
2014 Health care practitioners 17 33 22 12 7 9 0 55 20 2480
2014 Federal regulators 19 35 21 10 6 9 0 59 17 4881
2014 Compliance, inspection and enforcement 20 36 21 9 6 8 0 61 17 19026
2014 Communications or public affairs 24 39 17 8 3 9 0 69 12 4590
2014 Access to information and privacy 34 35 17 4 3 7 1 75 7 1328
2014 Security 12 28 27 14 11 8 0 44 27 6368
2014 Science and technology 16 35 24 10 5 11 0 57 17 10884
2014 Library services 21 34 20 8 4 13 0 63 14 521
2014 Legal services 18 33 23 8 5 13 0 59 15 3608
2014 Administration and operations 25 38 19 7 4 8 0 68 12 29195
2014 Human resources 25 39 18 7 3 8 0 70 11 8772
2014 Financial management 24 39 19 7 3 8 0 68 11 7442
2014 Procurement 20 36 23 7 4 10 0 62 12 2957
2014 Real property 18 36 24 9 5 8 0 59 15 3465
2014 Materiel management 18 35 23 9 7 8 0 59 17 1937
2014 Information management 24 36 20 7 3 9 0 66 11 4628
2014 Information technology 20 34 22 8 5 10 0 60 15 13568
2014 Internal audit 24 41 17 8 3 6 0 70 12 1096
2014 Evaluation 23 38 18 8 5 8 0 66 14 1670
2014 Other services to the public 23 35 20 8 5 9 0 64 15 11734
2014 None of the above 19 35 21 9 6 9 0 60 17 26742

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 9 27 32 18 9 1 4 28 38 10889
2014 Health care practitioners 12 29 34 16 7 1 2 23 42 2472
2014 Federal regulators 11 27 39 15 5 1 1 21 39 4879
2014 Compliance, inspection and enforcement 13 29 36 14 5 1 1 20 43 18998
2014 Communications or public affairs 11 27 38 15 7 1 2 23 39 4585
2014 Access to information and privacy 11 22 32 20 13 0 3 34 34 1322
2014 Security 14 32 35 13 4 1 2 18 47 6363
2014 Science and technology 9 28 38 17 6 1 2 24 38 10872
2014 Library services 7 23 37 20 8 1 3 30 32 521
2014 Legal services 7 23 37 22 9 1 3 31 30 3607
2014 Administration and operations 11 27 35 16 7 1 2 24 40 29171
2014 Human resources 13 31 35 14 5 1 2 19 45 8766
2014 Financial management 10 27 37 17 7 1 2 25 37 7425
2014 Procurement 12 31 35 15 5 1 1 20 44 2954
2014 Real property 14 32 35 13 4 0 1 17 47 3464
2014 Materiel management 11 27 37 17 6 0 2 23 39 1935
2014 Information management 11 26 35 16 7 1 3 25 39 4625
2014 Information technology 13 30 36 14 5 1 2 19 44 13554
2014 Internal audit 8 22 37 21 8 1 2 30 31 1096
2014 Evaluation 9 21 38 21 7 1 2 30 31 1662
2014 Other services to the public 11 25 36 17 8 1 2 26 38 11714
2014 None of the above 12 27 36 16 7 1 2 23 40 26701

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 11 21 30 18 12 4 4 33 35 10879
2014 Health care practitioners 17 27 29 16 8 2 2 25 45 2479
2014 Federal regulators 13 21 29 24 10 2 2 35 35 4873
2014 Compliance, inspection and enforcement 16 24 29 17 9 2 2 28 42 18990
2014 Communications or public affairs 9 19 31 23 13 1 3 38 29 4578
2014 Access to information and privacy 10 15 27 21 20 3 3 44 27 1319
2014 Security 17 29 30 14 6 2 2 21 48 6360
2014 Science and technology 13 23 31 20 9 2 2 30 38 10859
2014 Library services 12 23 29 20 11 2 3 33 37 519
2014 Legal services 8 17 29 26 14 2 3 43 26 3607
2014 Administration and operations 12 21 30 20 11 2 3 33 35 29141
2014 Human resources 13 22 30 20 11 2 2 32 36 8756
2014 Financial management 10 20 30 23 12 2 3 36 32 7416
2014 Procurement 13 21 32 21 10 2 2 32 34 2948
2014 Real property 15 25 32 17 8 2 2 25 42 3463
2014 Materiel management 13 22 32 19 10 1 2 31 36 1933
2014 Information management 12 20 29 20 13 3 4 35 34 4626
2014 Information technology 15 23 28 19 10 2 3 30 40 13540
2014 Internal audit 9 18 26 29 13 2 2 44 28 1096
2014 Evaluation 10 19 29 24 12 2 3 39 30 1662
2014 Other services to the public 13 23 28 19 12 2 3 33 38 11707
2014 None of the above 14 21 29 20 11 2 3 33 37 26682

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 14 23 27 16 10 3 7 29 41 10878
2014 Health care practitioners 22 27 26 13 6 2 3 21 52 2476
2014 Federal regulators 23 26 28 14 6 1 2 20 51 4874
2014 Compliance, inspection and enforcement 19 25 28 16 8 1 2 25 46 18979
2014 Communications or public affairs 27 26 26 11 7 1 3 18 55 4582
2014 Access to information and privacy 13 19 26 19 16 2 5 38 34 1318
2014 Security 22 29 28 12 5 2 2 18 53 6361
2014 Science and technology 30 27 23 10 5 1 2 16 60 10866
2014 Library services 15 22 22 20 8 6 6 32 43 517
2014 Legal services 15 23 30 19 9 1 3 29 39 3610
2014 Administration and operations 19 25 28 14 8 2 3 23 47 29160
2014 Human resources 22 28 28 12 7 1 2 19 52 8753
2014 Financial management 16 24 33 15 8 1 2 24 42 7423
2014 Procurement 22 30 30 12 5 1 1 17 52 2954
2014 Real property 32 31 24 9 3 1 1 12 64 3461
2014 Materiel management 21 26 28 15 7 1 3 22 49 1934
2014 Information management 17 23 28 16 9 3 4 27 43 4618
2014 Information technology 24 27 28 12 5 2 2 18 53 13548
2014 Internal audit 16 24 31 16 8 1 3 25 42 1096
2014 Evaluation 17 26 27 17 8 2 4 26 45 1660
2014 Other services to the public 17 22 27 17 10 3 5 29 42 11696
2014 None of the above 21 25 27 14 8 2 4 24 48 26687

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 7 14 28 25 15 2 9 45 23 10859
2014 Health care practitioners 10 17 33 25 11 1 3 38 28 2468
2014 Federal regulators 10 19 36 23 8 1 2 32 31 4870
2014 Compliance, inspection and enforcement 9 15 32 28 12 1 3 42 25 18957
2014 Communications or public affairs 11 23 36 18 10 0 2 29 34 4574
2014 Access to information and privacy 10 17 28 23 17 1 4 42 28 1315
2014 Security 8 17 33 26 10 2 5 38 27 6336
2014 Science and technology 7 16 35 29 11 1 2 40 24 10840
2014 Library services 5 7 27 39 15 2 5 58 13 519
2014 Legal services 7 18 37 26 10 0 2 36 26 3591
2014 Administration and operations 9 18 33 25 12 1 3 38 29 29056
2014 Human resources 11 20 35 22 9 1 2 32 32 8743
2014 Financial management 9 17 35 25 11 1 2 37 27 7406
2014 Procurement 11 22 38 20 7 1 1 27 34 2941
2014 Real property 10 22 37 22 7 1 1 30 33 3449
2014 Materiel management 6 14 33 31 13 1 2 45 21 1928
2014 Information management 7 14 32 28 15 1 4 45 22 4614
2014 Information technology 11 17 34 24 10 1 2 36 29 13517
2014 Internal audit 6 13 37 28 13 1 2 42 19 1094
2014 Evaluation 8 15 34 28 12 1 2 42 23 1660
2014 Other services to the public 8 14 29 27 16 1 5 46 23 11662
2014 None of the above 10 18 32 24 12 1 3 37 29 26612

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 16 21 25 17 13 1 6 32 41 10874
2014 Health care practitioners 28 28 22 11 7 1 2 19 58 2477
2014 Federal regulators 22 26 28 14 6 1 2 21 50 4874
2014 Compliance, inspection and enforcement 22 24 27 15 8 1 2 24 48 18985
2014 Communications or public affairs 19 25 29 15 8 1 3 24 46 4585
2014 Access to information and privacy 14 20 25 18 17 1 4 37 37 1319
2014 Security 21 27 29 14 6 1 3 21 49 6356
2014 Science and technology 22 27 27 14 7 1 2 21 51 10869
2014 Library services 22 26 25 10 11 1 5 22 51 519
2014 Legal services 21 27 28 14 7 1 2 22 49 3605
2014 Administration and operations 20 24 27 15 9 1 3 25 46 29155
2014 Human resources 22 27 27 14 8 1 3 22 51 8758
2014 Financial management 17 24 30 17 9 1 3 27 42 7428
2014 Procurement 23 29 28 12 6 1 2 18 53 2946
2014 Real property 25 30 26 11 6 0 1 17 56 3462
2014 Materiel management 22 28 27 13 8 1 2 22 51 1936
2014 Information management 20 24 26 14 10 1 4 26 47 4618
2014 Information technology 22 26 27 14 7 1 2 22 50 13537
2014 Internal audit 13 22 31 19 12 1 3 31 36 1096
2014 Evaluation 18 24 27 16 10 1 3 27 44 1664
2014 Other services to the public 20 23 26 16 11 2 3 28 45 11705
2014 None of the above 20 25 26 15 9 1 3 25 47 26692

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 14 20 25 18 13 4 5 35 38 10874
2014 Health care practitioners 15 21 26 20 13 1 4 34 38 2477
2014 Federal regulators 10 17 29 27 12 2 3 41 28 4871
2014 Compliance, inspection and enforcement 11 17 26 25 14 3 4 42 29 18980
2014 Communications or public affairs 9 17 27 26 16 2 4 44 27 4584
2014 Access to information and privacy 12 18 24 20 16 4 5 40 33 1322
2014 Security 12 19 28 23 11 2 4 37 33 6357
2014 Science and technology 8 14 27 28 16 2 5 47 24 10856
2014 Library services 8 18 23 25 14 4 7 45 29 520
2014 Legal services 8 14 29 27 14 2 5 44 24 3605
2014 Administration and operations 12 19 27 22 12 3 5 37 34 29122
2014 Human resources 13 20 28 22 12 3 4 36 34 8756
2014 Financial management 10 18 29 24 13 2 4 39 29 7425
2014 Procurement 11 21 28 23 12 2 3 37 34 2952
2014 Real property 11 18 28 24 12 2 4 39 31 3461
2014 Materiel management 12 19 27 22 14 2 4 38 33 1936
2014 Information management 12 18 26 22 14 3 5 39 32 4613
2014 Information technology 9 14 26 28 15 3 5 46 25 13533
2014 Internal audit 11 18 29 22 13 2 4 38 31 1096
2014 Evaluation 11 15 26 26 14 3 5 44 28 1661
2014 Other services to the public 11 17 25 22 15 3 5 41 31 11705
2014 None of the above 11 17 27 23 14 3 5 40 30 26654

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 13 22 32 15 9 3 5 27 39 10874
2014 Health care practitioners 24 27 28 11 6 2 3 18 53 2474
2014 Federal regulators 20 25 31 15 5 2 2 21 47 4873
2014 Compliance, inspection and enforcement 20 25 31 14 7 2 2 21 46 18997
2014 Communications or public affairs 17 25 31 14 8 1 3 24 43 4584
2014 Access to information and privacy 11 17 29 17 17 3 5 37 31 1319
2014 Security 19 27 29 14 6 3 3 21 49 6358
2014 Science and technology 25 26 26 11 6 2 3 18 54 10879
2014 Library services 13 23 25 15 15 5 5 34 39 518
2014 Legal services 16 23 32 15 7 2 3 24 42 3607
2014 Administration and operations 16 24 32 14 8 2 3 24 43 29137
2014 Human resources 16 25 33 14 7 2 3 22 43 8765
2014 Financial management 13 22 36 17 9 2 3 27 36 7422
2014 Procurement 17 27 36 13 5 1 2 19 45 2951
2014 Real property 26 29 28 10 4 1 2 14 57 3466
2014 Materiel management 17 24 31 15 8 2 2 24 43 1930
2014 Information management 15 21 32 16 10 3 4 28 38 4622
2014 Information technology 18 24 32 15 6 2 2 22 45 13557
2014 Internal audit 12 21 37 17 9 2 2 27 34 1097
2014 Evaluation 15 23 31 17 9 3 3 27 39 1664
2014 Other services to the public 16 22 30 15 10 3 4 27 41 11697
2014 None of the above 19 23 29 14 8 3 4 24 45 26676

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 60 34 4 1 1 0 0 94 2 10918
2014 Health care practitioners 57 35 4 3 1 0 0 92 5 2484
2014 Federal regulators 63 31 3 2 1 0 0 94 3 4883
2014 Compliance, inspection and enforcement 60 33 4 2 1 0 0 94 3 19035
2014 Communications or public affairs 63 32 2 1 0 0 0 96 2 4593
2014 Access to information and privacy 64 31 3 2 0 0 0 95 2 1328
2014 Security 45 43 6 3 2 0 0 89 5 6373
2014 Science and technology 61 34 3 2 1 0 0 94 2 10895
2014 Library services 62 29 6 2 1 0 1 92 2 521
2014 Legal services 63 32 4 1 1 0 0 95 2 3616
2014 Administration and operations 62 32 4 2 1 0 0 94 3 29213
2014 Human resources 69 27 3 1 0 0 0 95 2 8776
2014 Financial management 62 33 3 1 1 0 0 95 2 7441
2014 Procurement 58 36 4 2 0 0 0 94 2 2959
2014 Real property 60 34 4 2 1 0 0 94 3 3470
2014 Materiel management 55 36 4 3 2 0 0 91 5 1940
2014 Information management 61 32 4 2 1 0 0 93 3 4629
2014 Information technology 63 31 3 2 0 0 0 94 2 13573
2014 Internal audit 61 33 4 1 1 0 0 94 2 1098
2014 Evaluation 63 32 3 1 1 0 0 95 2 1670
2014 Other services to the public 59 33 4 2 1 0 0 93 3 11746
2014 None of the above 60 33 4 2 1 0 0 93 3 26767

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 45 32 10 7 5 1 0 78 12 10908
2014 Health care practitioners 32 32 10 15 10 0 0 65 25 2484
2014 Federal regulators 44 30 8 10 7 1 0 75 17 4884
2014 Compliance, inspection and enforcement 42 30 9 10 7 1 0 73 17 19028
2014 Communications or public affairs 45 30 7 10 6 1 0 77 16 4593
2014 Access to information and privacy 48 27 9 9 6 1 0 76 15 1326
2014 Security 26 31 15 15 13 1 0 57 28 6371
2014 Science and technology 41 33 9 10 6 1 0 74 16 10891
2014 Library services 44 27 9 9 9 1 1 72 19 521
2014 Legal services 37 31 10 12 9 2 0 69 20 3616
2014 Administration and operations 42 30 9 10 7 1 0 73 17 29202
2014 Human resources 49 29 8 8 6 1 0 78 14 8776
2014 Financial management 45 31 8 9 6 1 0 77 15 7443
2014 Procurement 39 33 10 10 8 1 0 73 18 2958
2014 Real property 40 31 10 10 8 1 0 72 18 3470
2014 Materiel management 36 30 10 10 11 1 0 68 22 1940
2014 Information management 42 31 9 10 7 1 0 74 17 4627
2014 Information technology 47 30 9 8 5 1 0 78 13 13576
2014 Internal audit 43 32 9 10 5 1 0 76 15 1096
2014 Evaluation 42 31 9 10 7 1 0 74 17 1667
2014 Other services to the public 40 29 10 11 9 1 0 70 20 11741
2014 None of the above 40 29 10 11 9 1 0 70 19 26765

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 40 44 9 5 2 0 0 84 8 10899
2014 Health care practitioners 31 41 9 12 6 0 0 72 18 2481
2014 Federal regulators 44 38 7 7 3 0 0 83 10 4879
2014 Compliance, inspection and enforcement 37 42 9 8 4 0 0 80 11 19030
2014 Communications or public affairs 46 39 6 6 2 0 0 85 9 4592
2014 Access to information and privacy 43 37 10 7 2 0 0 80 10 1326
2014 Security 20 42 17 13 7 0 0 62 20 6368
2014 Science and technology 42 41 8 6 2 0 0 83 8 10887
2014 Library services 46 35 7 9 3 0 0 81 12 521
2014 Legal services 42 39 8 8 3 0 0 81 11 3616
2014 Administration and operations 40 40 9 8 3 0 0 81 11 29194
2014 Human resources 48 37 6 6 2 0 0 86 8 8765
2014 Financial management 44 40 8 6 3 0 0 83 9 7442
2014 Procurement 37 42 10 7 3 0 0 79 10 2959
2014 Real property 37 41 10 8 4 0 0 79 12 3468
2014 Materiel management 33 39 11 11 5 0 0 73 16 1936
2014 Information management 42 38 9 7 3 0 0 80 11 4629
2014 Information technology 45 40 8 5 2 0 0 85 7 13571
2014 Internal audit 43 39 9 6 3 0 0 82 9 1096
2014 Evaluation 44 39 8 7 2 0 0 83 9 1669
2014 Other services to the public 36 41 10 9 4 0 0 77 13 11742
2014 None of the above 39 38 10 8 4 0 0 78 12 26758

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Client contact centre 41 37 12 3 2 3 1 82 6 10913
2014 Health care practitioners 38 36 15 4 2 4 1 77 7 2485
2014 Federal regulators 42 33 13 4 2 5 0 80 6 4880
2014 Compliance, inspection and enforcement 41 34 13 4 3 3 1 78 8 19025
2014 Communications or public affairs 43 34 13 3 1 5 0 82 5 4592
2014 Access to information and privacy 49 29 12 2 2 5 1 83 4 1329
2014 Security 29 36 18 6 5 4 1 68 12 6372
2014 Science and technology 39 37 14 3 2 5 1 80 5 10887
2014 Library services 39 36 13 3 3 6 0 79 7 521
2014 Legal services 38 35 15 5 3 5 0 76 8 3612
2014 Administration and operations 43 34 13 3 2 4 0 81 6 29203
2014 Human resources 45 36 11 3 2 3 0 84 5 8767
2014 Financial management 44 37 11 3 2 4 1