2014 Public Service Employee Survey Results by Theme for the Public Service by Question 90 and 91. Please indicate your occupational group and level. Occupational Group CX

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Notice of correction: Results broken down by questions 90 and 91 (occupational groups and levels) have been revised and updated on March 5, 2015.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 12 37 20 14 15 0 0 50 30 2851
2014 CX-01 12 35 22 14 16 1 0 48 30 1183
2014 CX-02 11 37 19 15 18 0 0 48 33 1210
2014 CX-03 43 49 0 6 3 0 0 91 9 36
2014 CX-04 14 45 20 13 8 0 0 59 21 356
2011 CX 20 36 18 12 15 0 0 56 26 3128
2011 CX-01 19 33 19 12 16 0 0 53 28 1390
2011 CX-02 17 36 18 13 16 0 0 53 29 1261
2011 CX-03 36 43 12 5 5 0 0 79 9 24
2011 CX-04 28 42 16 6 7 0 0 71 13 421
2008 CX 17 35 18 15 14 0 0 53 30 2186
2008 CX-01 16 33 20 16 15 0 0 49 30 878
2008 CX-02 14 35 18 15 17 0 0 50 32 933
2008 CX-03 61 28 0 0 11 0 0 89 11 18
2008 CX-04 28 43 10 13 6 0 0 71 19 283

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 40 42 11 3 3 0 0 82 7 2852
2014 CX-01 39 43 12 3 3 0 0 82 6 1182
2014 CX-02 38 42 12 4 4 0 0 81 8 1211
2014 CX-03 83 11 0 6 0 0 0 94 6 36
2014 CX-04 45 43 7 2 3 0 0 88 5 357
2011 CX 45 39 8 4 3 0 0 85 7 3131
2011 CX-01 46 39 8 4 3 0 0 85 6 1389
2011 CX-02 43 40 9 4 5 0 0 83 8 1262
2011 CX-03 65 18 17 0 0 0 0 83 0 24
2011 CX-04 51 38 6 3 2 0 0 89 5 424

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 39 36 14 4 5 0 0 76 10 2848
2014 CX-01 38 36 17 4 5 0 0 74 9 1180
2014 CX-02 37 36 14 5 6 0 0 74 12 1210
2014 CX-03 77 20 0 3 0 0 0 97 3 36
2014 CX-04 47 35 11 3 4 0 0 82 7 356
2011 CX 40 38 13 5 4 0 0 78 9 3129
2011 CX-01 39 37 14 5 5 0 0 76 10 1388
2011 CX-02 37 39 13 6 5 0 0 76 11 1262
2011 CX-03 61 30 9 0 0 0 0 91 0 24
2011 CX-04 50 38 8 3 1 0 0 88 4 423

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 25 45 16 7 6 0 0 71 13 2842
2014 CX-01 25 46 16 6 6 0 0 72 12 1181
2014 CX-02 23 45 17 8 7 0 0 68 15 1204
2014 CX-03 59 33 3 6 0 0 0 91 6 35
2014 CX-04 29 43 15 7 6 0 0 72 13 356
2011 CX 31 45 12 6 5 0 0 76 12 3128
2011 CX-01 32 44 13 5 6 0 0 76 11 1389
2011 CX-02 28 45 13 8 6 0 0 73 14 1263
2011 CX-03 45 38 17 0 0 0 0 83 0 24
2011 CX-04 37 48 8 5 2 0 0 85 7 421
2008 CX 30 47 10 8 4 0 0 77 13 2194
2008 CX-01 30 47 11 8 4 0 0 77 12 881
2008 CX-02 26 48 11 9 6 0 0 75 15 937
2008 CX-03 58 37 0 0 0 5 0 100 0 19
2008 CX-04 38 49 5 6 1 0 0 88 8 283

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 11 29 22 19 18 1 0 40 37 2855
2014 CX-01 14 32 22 16 16 1 0 46 31 1184
2014 CX-02 7 24 22 23 23 1 0 31 47 1211
2014 CX-03 24 40 15 21 0 0 0 64 21 36
2014 CX-04 11 36 23 17 13 0 0 47 30 358
2011 CX 13 30 25 15 16 1 0 44 31 3127
2011 CX-01 15 31 26 13 14 1 0 46 28 1385
2011 CX-02 10 27 25 18 20 0 0 37 38 1262
2011 CX-03 29 17 23 14 18 0 0 46 32 24
2011 CX-04 16 38 23 13 9 0 0 55 22 424

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 10 30 24 19 16 0 0 40 35 2852
2014 CX-01 13 32 24 15 15 1 0 45 30 1183
2014 CX-02 6 26 24 23 20 0 0 33 43 1210
2014 CX-03 25 32 25 18 0 0 0 57 18 35
2014 CX-04 12 34 25 18 11 0 0 46 29 358
2011 CX 12 33 23 16 15 0 0 45 31 3127
2011 CX-01 14 33 23 16 13 1 0 47 29 1386
2011 CX-02 8 30 24 19 18 0 0 38 37 1262
2011 CX-03 36 20 21 14 9 0 0 56 23 24
2011 CX-04 16 44 20 12 8 0 0 60 20 423
2008 CX 11 35 20 20 13 0 0 46 33 2194
2008 CX-01 10 37 22 18 13 0 0 47 31 883
2008 CX-02 9 31 21 23 16 0 0 40 39 937
2008 CX-03 26 47 11 5 11 0 0 74 16 19
2008 CX-04 18 46 15 13 7 0 0 64 20 283

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 13 23 23 16 19 4 1 39 37 2854
2014 CX-01 15 26 22 15 17 3 1 44 33 1185
2014 CX-02 10 21 24 18 22 5 0 32 42 1209
2014 CX-03 26 26 29 14 3 3 0 53 18 36
2014 CX-04 17 22 22 16 19 4 0 40 36 358
2011 CX 15 27 22 15 17 4 1 44 33 3128
2011 CX-01 15 28 22 13 15 5 1 46 30 1388
2011 CX-02 12 24 22 17 20 4 1 38 39 1260
2011 CX-03 32 11 21 14 23 0 0 43 36 24
2011 CX-04 21 30 20 13 11 4 0 53 26 424
2008 CX 14 29 20 16 14 6 1 46 33 2191
2008 CX-01 14 30 20 15 14 7 1 48 30 882
2008 CX-02 10 28 20 19 16 6 1 41 37 935
2008 CX-03 37 32 16 5 11 0 0 68 16 19
2008 CX-04 23 29 15 16 10 6 0 56 28 282
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 19 33 22 12 11 3 0 54 24 2853
2014 CX-01 21 33 22 11 8 5 1 57 20 1182
2014 CX-02 17 34 22 13 13 1 0 52 26 1211
2014 CX-03 38 24 18 17 3 0 0 63 20 36
2014 CX-04 16 31 23 14 16 1 0 47 30 358
2011 CX 18 33 21 11 13 3 1 53 25 3124
2011 CX-01 17 33 24 10 11 4 1 52 23 1385
2011 CX-02 18 32 19 12 16 2 0 52 29 1260
2011 CX-03 33 23 9 17 14 0 5 59 31 24
2011 CX-04 20 37 21 11 10 1 0 58 21 423
2008 CX 17 31 18 16 16 2 0 49 33 2192
2008 CX-01 15 30 20 15 16 2 1 47 32 881
2008 CX-02 16 30 18 17 18 1 0 47 35 937
2008 CX-03 26 42 11 5 16 0 0 68 21 19
2008 CX-04 21 38 17 14 11 0 0 58 25 281

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 17 35 21 15 11 1 0 53 27 2853
2014 CX-01 17 33 23 14 10 2 1 52 25 1184
2014 CX-02 17 34 19 16 13 0 0 52 29 1209
2014 CX-03 33 34 20 7 6 0 0 67 13 36
2014 CX-04 15 39 20 15 12 0 0 54 26 358
2011 CX 18 35 18 15 13 1 1 54 28 3122
2011 CX-01 16 32 21 16 13 1 1 49 29 1383
2011 CX-02 19 35 16 15 14 0 0 54 30 1261
2011 CX-03 34 17 19 23 3 0 5 53 27 24
2011 CX-04 22 46 13 11 8 0 1 68 20 422
2008 CX 16 35 15 17 18 0 0 51 35 2192
2008 CX-01 14 32 17 17 19 0 0 47 36 882
2008 CX-02 16 34 14 18 18 0 0 50 36 936
2008 CX-03 32 42 5 5 16 0 0 74 21 19
2008 CX-04 21 43 10 13 12 0 0 64 25 281

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 20 34 23 10 10 1 1 55 21 2851
2014 CX-01 21 35 24 8 9 2 1 58 17 1183
2014 CX-02 20 32 24 12 12 1 0 52 24 1209
2014 CX-03 41 37 10 9 3 0 0 79 11 36
2014 CX-04 18 36 21 13 11 1 0 55 25 357

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 8 23 21 20 24 3 0 32 46 2851
2014 CX-01 8 25 23 17 23 3 1 34 42 1183
2014 CX-02 5 19 20 23 31 2 0 25 55 1209
2014 CX-03 29 31 18 11 6 6 0 63 18 36
2014 CX-04 16 30 19 21 12 2 0 47 34 358
2011 CX 8 23 21 20 26 3 0 31 47 3129
2011 CX-01 8 23 23 19 24 4 0 31 44 1389
2011 CX-02 5 19 20 21 33 2 0 24 56 1261
2011 CX-03 29 18 27 17 9 0 0 47 26 24
2011 CX-04 16 36 16 18 13 1 0 53 31 423

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 7 21 20 21 29 1 0 29 51 2851
2014 CX-01 7 22 21 19 29 2 0 30 49 1184
2014 CX-02 5 17 18 25 35 1 0 22 60 1209
2014 CX-03 16 41 23 14 6 0 0 57 20 36
2014 CX-04 15 30 21 18 15 1 0 45 34 358
2011 CX 9 22 20 18 30 1 0 31 48 3129
2011 CX-01 8 22 22 17 29 2 0 31 46 1388
2011 CX-02 6 18 18 20 36 1 0 25 57 1261
2011 CX-03 29 15 18 17 21 0 0 44 38 24
2011 CX-04 19 33 18 15 14 0 0 52 29 424
2008 CX 7 23 18 19 32 1 0 31 51 2189
2008 CX-01 5 22 19 19 34 1 0 27 53 880
2008 CX-02 6 20 17 21 36 1 0 26 57 936
2008 CX-03 21 32 16 16 16 0 0 53 32 19
2008 CX-04 17 36 19 14 13 1 0 54 28 282

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 4 19 22 24 30 2 0 24 54 2852
2014 CX-01 5 20 22 21 30 2 0 25 53 1183
2014 CX-02 3 15 18 28 34 1 0 19 63 1209
2014 CX-03 19 21 20 28 11 0 0 40 40 36
2014 CX-04 8 25 28 22 16 1 0 33 39 358
2011 CX 5 21 21 23 27 3 0 27 51 3127
2011 CX-01 5 21 22 22 26 4 0 27 50 1387
2011 CX-02 3 18 20 24 33 2 0 22 58 1260
2011 CX-03 23 17 30 12 18 0 0 40 30 24
2011 CX-04 10 33 21 23 12 0 0 44 35 424
2008 CX 3 20 17 27 31 1 0 24 59 2193
2008 CX-01 3 16 19 28 32 2 0 19 61 881
2008 CX-02 3 18 15 27 35 1 0 21 64 937
2008 CX-03 11 26 16 26 21 0 0 37 47 19
2008 CX-04 6 37 18 22 16 0 0 43 38 282

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 5 13 19 19 39 5 0 19 61 2850
2014 CX-01 5 14 21 17 37 6 0 21 57 1182
2014 CX-02 3 10 17 21 45 4 0 14 69 1208
2014 CX-03 19 21 26 18 17 0 0 40 35 36
2014 CX-04 6 20 22 18 30 3 0 28 50 358
2011 CX 6 17 19 18 34 6 0 24 55 3128
2011 CX-01 6 18 20 18 32 7 0 25 53 1386
2011 CX-02 4 15 16 19 40 5 0 20 63 1262
2011 CX-03 26 5 32 9 29 0 0 31 38 24
2011 CX-04 11 22 25 19 19 3 0 34 40 424
2008 CX 6 17 18 20 36 4 0 23 59 2189
2008 CX-01 4 17 19 20 36 4 0 22 58 878
2008 CX-02 5 13 15 21 42 3 0 19 66 936
2008 CX-03 11 26 21 11 32 0 0 37 42 19
2008 CX-04 12 27 21 19 18 3 0 41 38 282

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 5 17 19 24 34 1 0 22 58 2854
2014 CX-01 5 17 20 21 34 2 0 23 57 1184
2014 CX-02 4 13 16 27 40 1 0 17 67 1210
2014 CX-03 13 28 20 27 11 0 0 41 38 36
2014 CX-04 6 30 24 21 19 1 0 36 40 358
2011 CX 5 22 18 23 31 2 0 28 55 3126
2011 CX-01 5 20 18 22 32 2 0 26 55 1384
2011 CX-02 3 20 16 24 36 1 0 23 61 1262
2011 CX-03 18 26 23 24 9 0 0 44 33 24
2011 CX-04 11 34 19 22 13 0 0 46 35 424
2008 CX 4 20 14 28 33 1 0 25 61 2192
2008 CX-01 4 18 14 27 35 1 0 22 63 881
2008 CX-02 3 16 13 30 36 1 0 20 67 936
2008 CX-03 11 63 0 11 16 0 0 74 26 19
2008 CX-04 8 40 17 20 15 1 0 48 35 283

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 13 34 21 14 15 2 0 49 30 2851
2014 CX-01 12 31 22 15 15 3 1 45 32 1183
2014 CX-02 11 35 20 14 18 1 0 47 33 1208
2014 CX-03 26 40 18 14 0 3 0 67 15 36
2014 CX-04 26 39 18 10 5 1 0 66 16 358
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Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 5 21 21 23 29 0 0 26 52 2851
2014 CX-01 4 20 25 22 28 0 0 24 51 1183
2014 CX-02 3 20 18 25 33 0 0 24 58 1209
2014 CX-03 21 44 15 11 9 0 0 65 20 36
2014 CX-04 11 27 22 21 20 0 0 38 41 357
2011 CX 6 26 19 21 27 0 0 32 48 3132
2011 CX-01 5 24 22 20 28 1 0 29 48 1390
2011 CX-02 6 23 16 23 31 0 0 29 55 1262
2011 CX-03 20 17 28 14 21 0 0 38 35 24
2011 CX-04 10 41 17 17 14 0 0 51 32 424

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 3 12 19 28 34 4 1 15 65 2854
2014 CX-01 3 11 23 27 29 6 1 15 61 1184
2014 CX-02 2 10 16 29 39 3 0 13 70 1210
2014 CX-03 13 23 22 28 11 0 3 37 41 36
2014 CX-04 5 15 15 30 35 1 0 20 65 358

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 14 33 22 16 13 1 0 48 30 2853
2014 CX-01 14 30 25 17 12 2 1 45 30 1183
2014 CX-02 14 36 19 16 14 1 0 50 31 1211
2014 CX-03 27 28 25 14 6 0 0 55 20 36
2014 CX-04 12 35 21 16 15 0 0 48 32 358
2011 CX 15 32 19 17 15 1 1 48 32 3124
2011 CX-01 13 30 22 18 16 1 1 44 34 1385
2011 CX-02 17 32 17 18 16 0 0 49 34 1260
2011 CX-03 29 22 14 14 17 0 5 53 31 24
2011 CX-04 20 39 17 15 9 0 1 59 24 423
2008 CX 16 35 14 18 18 0 0 50 36 2190
2008 CX-01 14 32 15 19 19 0 1 46 39 882
2008 CX-02 16 34 14 18 18 0 0 50 36 936
2008 CX-03 32 21 11 21 16 0 0 53 37 19
2008 CX-04 19 43 10 14 13 0 0 62 27 279

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 18 38 21 10 7 5 1 59 18 2853
2014 CX-01 18 34 24 8 7 7 2 57 17 1183
2014 CX-02 18 40 18 11 8 4 0 61 20 1211
2014 CX-03 27 34 30 9 0 0 0 61 9 36
2014 CX-04 18 42 21 11 5 2 0 62 17 357
2011 CX 21 34 21 9 9 4 1 58 19 3125
2011 CX-01 18 32 25 9 9 6 2 54 19 1386
2011 CX-02 23 34 19 10 11 3 0 59 22 1260
2011 CX-03 25 22 23 21 5 0 5 49 27 24
2011 CX-04 26 41 17 6 7 2 1 69 14 423
2008 CX 20 35 17 10 13 4 1 59 24 2189
2008 CX-01 17 33 19 10 14 5 1 54 25 879
2008 CX-02 21 36 15 12 12 4 1 59 25 935
2008 CX-03 32 42 11 0 11 5 0 78 11 19
2008 CX-04 29 38 13 6 11 2 0 69 18 282

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 9 33 24 19 14 1 0 43 33 381
2014 CX-02 21 0 29 29 21 0 0 21 50 14
2014 CX-04 8 35 23 20 14 0 0 44 34 347

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 6 26 19 28 20 1 0 31 49 2854
2014 CX-01 6 26 20 27 20 1 1 33 47 1185
2014 CX-02 4 24 19 30 22 1 0 28 53 1209
2014 CX-03 20 35 9 28 9 0 0 55 37 36
2014 CX-04 6 29 20 28 18 0 0 34 45 358
2011 CX 6 24 18 27 25 0 0 30 52 3130
2011 CX-01 5 24 19 26 25 0 0 29 52 1389
2011 CX-02 5 22 16 27 28 0 0 28 56 1262
2011 CX-03 32 32 23 5 9 0 0 64 14 24
2011 CX-04 4 32 15 30 18 1 1 37 48 423
2008 CX 6 23 17 29 25 1 1 29 54 2193
2008 CX-01 5 21 19 27 27 1 0 26 55 881
2008 CX-02 5 22 16 31 25 0 1 27 57 937
2008 CX-03 21 47 16 5 11 0 0 68 16 19
2008 CX-04 7 29 17 30 17 0 0 36 47 282

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 5 19 21 24 26 3 1 26 53 2854
2014 CX-01 5 19 22 23 25 4 1 26 51 1185
2014 CX-02 4 16 20 26 30 3 0 21 58 1209
2014 CX-03 24 25 17 23 11 0 0 49 34 36
2014 CX-04 8 27 20 23 21 1 0 35 45 358
2011 CX 6 19 18 22 31 3 1 26 55 3127
2011 CX-01 7 19 18 22 30 3 0 27 55 1388
2011 CX-02 5 17 16 23 36 2 1 23 60 1260
2011 CX-03 31 18 38 9 5 0 0 49 14 24
2011 CX-04 8 25 23 21 19 2 1 35 41 423
2008 CX 6 18 18 24 31 2 0 25 56 2193
2008 CX-01 6 17 20 24 31 3 0 23 56 882
2008 CX-02 5 16 18 25 33 2 1 22 60 936
2008 CX-03 11 47 16 11 16 0 0 58 26 19
2008 CX-04 11 29 17 20 21 1 0 41 42 282

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 9 37 15 22 17 0 0 47 39 2853
2014 CX-01 12 39 16 20 14 0 0 51 34 1183
2014 CX-02 6 36 13 24 20 0 0 43 44 1211
2014 CX-03 19 49 16 17 0 0 0 67 17 36
2014 CX-04 8 34 15 24 18 0 0 43 42 357
2011 CX 14 45 12 17 11 0 0 59 29 3129
2011 CX-01 17 46 11 16 10 0 0 63 26 1388
2011 CX-02 12 43 12 19 14 0 0 56 32 1262
2011 CX-03 41 25 16 14 0 0 5 69 14 24
2011 CX-04 12 45 14 19 8 0 1 58 28 423
2008 CX 10 40 11 23 15 0 0 50 38 2192
2008 CX-01 11 42 10 22 15 0 0 53 37 880
2008 CX-02 8 36 13 25 18 0 0 44 43 936
2008 CX-03 21 58 5 5 11 0 0 79 16 19
2008 CX-04 14 46 11 18 10 0 0 61 28 283

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 30 43 16 6 5 0 0 73 11 2851
2014 CX-01 29 43 17 5 5 1 0 73 10 1182
2014 CX-02 28 43 17 6 6 0 0 71 12 1211
2014 CX-03 66 28 0 3 3 0 0 94 6 36
2014 CX-04 32 44 14 6 4 0 0 76 10 356
2011 CX 36 39 14 5 5 0 0 76 10 3125
2011 CX-01 38 36 16 5 5 0 0 74 10 1386
2011 CX-02 33 42 15 5 5 0 0 75 11 1262
2011 CX-03 50 29 17 0 5 0 0 79 5 24
2011 CX-04 43 42 8 4 2 0 0 85 7 421
2008 CX 30 44 14 8 5 0 0 74 13 2193
2008 CX-01 29 43 16 7 4 0 0 73 11 880
2008 CX-02 28 42 14 9 7 0 0 70 16 937
2008 CX-03 68 26 0 0 0 0 5 100 0 19
2008 CX-04 35 52 7 4 2 0 0 87 6 283

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 34 46 10 6 4 0 0 80 9 2852
2014 CX-01 33 47 12 5 3 0 0 80 8 1183
2014 CX-02 34 44 10 6 5 0 0 79 11 1210
2014 CX-03 63 28 3 3 3 0 0 91 6 36
2014 CX-04 38 47 6 5 4 0 0 86 8 357
2011 CX 39 43 9 5 4 0 0 83 9 3129
2011 CX-01 39 42 10 5 4 0 0 81 9 1389
2011 CX-02 37 44 9 6 4 1 0 81 10 1261
2011 CX-03 59 32 5 0 0 0 5 95 0 24
2011 CX-04 43 47 4 3 2 0 0 91 5 423
2008 CX 35 48 10 4 3 0 0 83 8 2194
2008 CX-01 36 46 10 5 3 0 0 82 8 881
2008 CX-02 31 49 11 5 4 0 0 80 9 937
2008 CX-03 47 42 5 0 0 5 0 94 0 19
2008 CX-04 41 51 5 2 1 0 0 92 3 283

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 7 22 24 21 22 3 0 31 45 2852
2014 CX-01 9 24 27 18 18 4 1 34 38 1183
2014 CX-02 5 19 23 24 27 3 0 24 53 1209
2014 CX-03 24 34 10 18 14 0 0 58 32 36
2014 CX-04 8 29 20 25 18 1 0 37 43 358
2011 CX 9 26 22 20 21 2 0 36 42 3129
2011 CX-01 9 27 24 19 18 3 0 37 38 1388
2011 CX-02 7 23 19 22 27 1 0 31 49 1261
2011 CX-03 28 17 25 17 9 0 5 47 27 24
2011 CX-04 10 33 22 20 13 1 1 44 34 424
2008 CX 6 26 19 24 25 1 0 32 49 2192
2008 CX-01 5 25 23 23 23 1 0 30 47 881
2008 CX-02 5 22 15 26 31 0 0 28 57 935
2008 CX-03 11 37 26 11 16 0 0 47 26 19
2008 CX-04 9 35 20 21 14 0 0 44 35 283

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 11 30 19 16 21 3 1 42 39 2851
2014 CX-01 13 32 19 13 18 4 1 47 33 1183
2014 CX-02 7 26 19 19 26 2 0 34 47 1209
2014 CX-03 21 35 14 12 17 0 0 57 29 36
2014 CX-04 13 36 18 15 18 1 0 49 33 358
2011 CX 16 33 16 15 19 1 1 50 35 3131
2011 CX-01 17 35 16 12 17 2 1 54 30 1389
2011 CX-02 12 30 15 18 23 1 1 43 42 1261
2011 CX-03 35 35 9 12 5 0 5 73 17 24
2011 CX-04 21 36 14 14 13 1 1 57 28 425
2008 CX 13 41 13 14 19 1 1 55 33 2192
2008 CX-01 13 44 13 12 17 1 1 58 29 881
2008 CX-02 11 37 13 15 22 1 1 49 38 936
2008 CX-03 16 58 5 5 16 0 0 74 21 19
2008 CX-04 19 44 11 14 12 0 0 63 27 283

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 5 26 18 26 24 0 0 32 50 2849
2014 CX-01 4 22 21 27 25 0 0 27 52 1181
2014 CX-02 4 24 16 29 27 0 0 28 56 1210
2014 CX-03 21 41 18 14 6 0 0 63 20 36
2014 CX-04 12 44 15 17 12 0 0 56 29 357
2011 CX 8 29 18 21 23 0 1 38 44 3132
2011 CX-01 6 24 21 22 26 1 1 30 49 1390
2011 CX-02 7 29 16 23 25 0 1 36 48 1263
2011 CX-03 35 27 14 12 12 0 0 62 24 24
2011 CX-04 19 46 12 13 8 0 0 66 22 423

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 8 25 22 22 23 0 0 33 45 2849
2014 CX-01 7 22 25 23 23 0 0 29 46 1182
2014 CX-02 5 23 19 24 28 0 0 29 52 1208
2014 CX-03 37 40 12 11 0 0 0 77 11 36
2014 CX-04 16 35 20 16 12 0 0 51 29 357

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 7 26 27 22 19 0 0 33 40 2847
2014 CX-01 6 25 28 22 18 1 1 31 40 1182
2014 CX-02 5 23 26 24 22 0 0 28 46 1206
2014 CX-03 24 41 18 11 6 0 0 65 17 36
2014 CX-04 12 34 26 17 11 0 0 46 28 357
2011 CX 12 36 25 15 10 1 1 49 25 3125
2011 CX-01 13 35 28 14 9 1 1 49 23 1388
2011 CX-02 10 34 24 18 12 1 0 45 31 1258
2011 CX-03 29 19 25 14 9 0 5 51 24 24
2011 CX-04 17 44 22 10 6 0 1 62 16 423

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 11 29 21 19 20 1 0 40 39 2847
2014 CX-01 11 32 23 17 16 1 0 43 33 1181
2014 CX-02 8 27 18 21 24 1 0 35 46 1208
2014 CX-03 37 26 14 17 6 0 0 63 23 36
2014 CX-04 15 28 20 17 19 0 1 44 37 356
2011 CX 14 33 19 16 17 0 1 48 33 3128
2011 CX-01 14 35 21 14 14 1 0 50 29 1389
2011 CX-02 13 31 16 17 22 0 1 44 39 1262
2011 CX-03 32 7 37 5 17 4 0 40 22 24
2011 CX-04 17 33 18 19 12 0 1 51 31 421

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 34 36 11 9 8 1 1 72 17 2849
2014 CX-01 34 38 12 7 7 1 1 73 15 1179
2014 CX-02 33 37 10 10 7 0 2 71 18 1211
2014 CX-03 22 23 10 31 11 3 0 46 44 36
2014 CX-04 42 29 8 9 11 0 1 72 20 357
2011 CX 31 31 10 11 14 1 2 64 25 3127
2011 CX-01 30 33 12 11 11 2 2 65 23 1390
2011 CX-02 31 31 8 11 16 0 2 64 28 1260
2011 CX-03 31 20 23 5 22 0 0 51 26 24
2011 CX-04 38 26 8 12 12 1 3 66 26 421
2008 CX 38 34 7 8 11 1 2 74 19 2192
2008 CX-01 38 31 8 8 11 1 3 72 19 880
2008 CX-02 37 36 6 9 11 1 1 74 20 936
2008 CX-03 37 37 0 5 21 0 0 74 26 19
2008 CX-04 43 32 5 8 10 0 2 77 18 283

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 30 38 22 6 3 0 2 69 9 2850
2014 CX-01 37 39 16 3 2 0 3 78 5 1183
2014 CX-02 26 37 27 7 3 0 1 63 10 1209
2014 CX-03 23 48 20 9 0 0 0 72 9 36
2014 CX-04 20 33 29 12 5 0 1 54 17 356
2011 CX 33 35 19 7 3 0 3 70 11 3127
2011 CX-01 43 35 13 3 1 0 5 82 4 1386
2011 CX-02 29 35 22 8 5 0 1 65 13 1261
2011 CX-03 24 34 18 15 5 0 5 61 20 24
2011 CX-04 15 34 28 15 7 0 0 50 22 424
2008 CX 27 37 21 8 5 0 2 65 13 2190
2008 CX-01 35 39 16 3 2 0 4 78 5 879
2008 CX-02 24 36 23 9 7 0 1 61 16 936
2008 CX-03 5 26 37 21 11 0 0 32 32 19
2008 CX-04 14 34 27 15 10 0 0 47 25 282

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 14 23 20 8 15 4 15 45 29 2849
2014 CX-01 14 25 22 8 10 6 16 49 23 1182
2014 CX-02 12 20 19 9 19 4 17 39 36 1208
2014 CX-03 35 26 21 17 0 0 0 62 17 36
2014 CX-04 16 26 19 7 20 2 10 47 31 358
2011 CX 11 23 19 12 21 3 10 40 38 3129
2011 CX-01 12 24 22 11 18 4 9 41 33 1387
2011 CX-02 9 21 17 13 26 3 12 35 46 1263
2011 CX-03 29 13 11 19 18 9 0 46 41 24
2011 CX-04 17 27 15 11 18 1 10 49 33 423

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 CX 13 56 31 2851
2014 CX-01 9 62 29 1184
2014 CX-02 17 51 32 1206
2014 CX-03 20 46 34 36
2014 CX-04 13 51 36 358
2011 CX 17 55 28 3134
2011 CX-01 14 60 27 1390
2011 CX-02 18 51 31 1263
2011 CX-03 16 46 38 24
2011 CX-04 21 54 25 425

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 CX 23 32 19 20 7 379
2014 CX-01 14 30 28 21 7 112
2014 CX-02 23 31 15 24 8 204
2014 CX-04 38 35 18 6 3 49
2011 CX 19 47 18 10 6 521
2011 CX-01 15 46 18 12 8 190
2011 CX-02 20 43 20 11 5 228
2011 CX-04 25 61 8 4 2 92
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 13 36 23 14 12 1 0 50 26 2848
2014 CX-01 12 36 25 13 12 1 0 49 25 1180
2014 CX-02 11 34 23 16 14 1 0 46 31 1210
2014 CX-03 36 52 7 6 0 0 0 87 6 36
2014 CX-04 20 43 19 10 7 0 0 64 17 356
2011 CX 16 38 21 12 12 1 0 54 24 3130
2011 CX-01 14 37 23 12 12 2 0 52 25 1389
2011 CX-02 13 37 21 14 15 1 0 50 28 1261
2011 CX-03 45 28 19 5 3 0 0 74 7 24
2011 CX-04 24 46 17 8 5 0 0 71 12 424
2008 CX 21 35 18 12 12 1 0 57 25 2192
2008 CX-01 20 34 20 12 13 2 0 55 26 882
2008 CX-02 17 35 19 14 14 1 0 53 28 935
2008 CX-03 58 21 11 0 11 0 0 79 11 19
2008 CX-04 34 41 13 8 3 0 0 75 11 282

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 9 33 26 16 14 1 0 43 31 2855
2014 CX-01 9 33 27 15 14 2 0 43 30 1185
2014 CX-02 7 29 26 20 17 1 0 37 37 1210
2014 CX-03 21 47 26 6 0 0 0 68 6 36
2014 CX-04 11 44 25 12 7 1 0 56 19 358
2011 CX 14 37 22 14 11 1 0 52 25 3124
2011 CX-01 15 36 25 12 11 1 0 51 24 1386
2011 CX-02 12 36 22 17 13 1 0 48 30 1259
2011 CX-03 36 23 23 14 5 0 0 59 18 24
2011 CX-04 20 49 16 11 4 0 0 69 15 423

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 6 24 31 17 14 8 0 33 34 2849
2014 CX-01 6 23 31 16 14 9 1 32 34 1183
2014 CX-02 5 20 30 19 18 8 0 27 40 1209
2014 CX-03 22 39 18 15 3 3 0 63 18 35
2014 CX-04 9 38 30 12 7 5 0 49 20 356
2011 CX 9 32 26 15 10 7 1 44 28 3122
2011 CX-01 9 31 28 14 10 9 1 44 26 1386
2011 CX-02 7 29 26 19 13 7 0 38 34 1258
2011 CX-03 32 23 27 14 5 0 0 55 18 24
2011 CX-04 15 46 23 11 3 1 0 63 14 422

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 14 35 35 11 3 1 2 14 50 2848
2014 CX-01 13 29 35 13 4 2 3 18 45 1182
2014 CX-02 14 39 33 9 2 1 1 12 54 1207
2014 CX-03 3 25 54 11 6 0 2 17 28 36
2014 CX-04 16 40 34 6 3 1 0 9 57 357
2011 CX 15 35 30 12 4 1 3 16 52 3123
2011 CX-01 14 32 30 13 5 2 5 19 49 1385
2011 CX-02 17 36 30 11 3 1 2 15 54 1261
2011 CX-03 5 27 27 23 14 0 5 39 33 24
2011 CX-04 16 42 30 8 3 0 1 11 58 422
2008 CX 18 38 29 10 3 1 1 13 57 2190
2008 CX-01 18 34 30 12 3 1 2 15 54 879
2008 CX-02 20 39 29 9 2 0 1 11 60 935
2008 CX-03 11 37 32 21 0 0 0 21 47 19
2008 CX-04 16 46 26 9 2 0 0 11 63 283

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 18 32 31 12 4 2 1 17 51 2850
2014 CX-01 15 28 32 13 5 3 3 20 46 1184
2014 CX-02 21 35 29 11 3 1 1 14 57 1207
2014 CX-03 7 26 37 17 11 0 2 29 34 36
2014 CX-04 17 38 31 9 5 0 0 13 56 357
2011 CX 19 29 27 13 6 2 3 21 51 3121
2011 CX-01 18 28 27 14 7 3 4 22 49 1386
2011 CX-02 21 31 26 13 5 2 2 19 54 1260
2011 CX-03 22 17 20 23 14 0 5 39 40 24
2011 CX-04 19 29 31 14 6 0 1 20 48 421
2008 CX 22 32 27 12 4 1 1 17 55 2187
2008 CX-01 20 30 27 13 5 2 2 19 52 877
2008 CX-02 25 34 26 11 4 0 1 14 59 935
2008 CX-03 26 26 16 21 11 0 0 32 53 19
2008 CX-04 19 34 32 11 4 0 1 15 53 282

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 22 32 28 10 3 3 2 14 57 2847
2014 CX-01 18 30 29 12 4 4 4 17 52 1182
2014 CX-02 25 32 27 8 3 2 2 12 60 1207
2014 CX-03 11 22 37 26 3 0 2 29 34 36
2014 CX-04 25 36 28 8 2 0 1 10 62 356
2011 CX 24 30 24 10 4 3 4 16 58 3116
2011 CX-01 22 27 25 11 5 5 6 18 55 1382
2011 CX-02 26 33 23 10 3 2 3 14 62 1257
2011 CX-03 16 37 13 9 17 0 9 28 58 24
2011 CX-04 24 32 27 10 4 1 2 15 58 422
2008 CX 25 32 26 11 3 2 2 14 59 2185
2008 CX-01 25 30 25 11 3 3 3 15 58 875
2008 CX-02 26 32 26 10 3 1 1 13 60 936
2008 CX-03 5 32 32 21 11 0 0 32 37 19
2008 CX-04 22 35 29 10 2 1 2 13 58 281

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 8 16 34 26 8 2 6 37 26 2836
2014 CX-01 8 13 30 26 10 3 10 42 23 1176
2014 CX-02 8 15 37 28 7 1 3 37 24 1204
2014 CX-03 1 12 40 41 3 0 3 45 14 35
2014 CX-04 12 31 34 18 4 0 1 22 43 355
2011 CX 10 17 30 23 10 2 8 37 30 3118
2011 CX-01 8 13 25 25 13 3 13 45 25 1384
2011 CX-02 11 17 33 25 8 1 4 35 30 1259
2011 CX-03 7 9 21 32 22 0 9 59 18 23
2011 CX-04 16 28 36 13 5 1 1 18 45 421
2008 CX 10 19 33 24 8 1 5 34 30 2178
2008 CX-01 7 16 28 26 11 2 11 42 27 872
2008 CX-02 10 18 36 25 8 1 2 34 29 931
2008 CX-03 11 26 37 16 11 0 0 26 37 19
2008 CX-04 13 28 38 16 3 0 1 20 42 283

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 18 27 31 15 5 2 3 20 47 2844
2014 CX-01 13 24 32 16 7 3 5 25 40 1179
2014 CX-02 20 28 30 14 4 2 2 19 50 1207
2014 CX-03 12 28 31 26 3 0 0 29 40 35
2014 CX-04 28 36 26 8 2 0 0 9 64 357
2011 CX 17 23 30 15 8 2 5 24 43 3120
2011 CX-01 12 19 31 18 10 3 8 31 35 1382
2011 CX-02 19 26 30 15 6 1 3 22 47 1260
2011 CX-03 20 21 18 16 17 0 9 36 45 24
2011 CX-04 25 30 30 8 5 1 1 13 57 423
2008 CX 19 25 30 16 5 1 3 22 46 2184
2008 CX-01 15 22 30 18 7 1 6 28 40 874
2008 CX-02 20 25 32 16 5 1 1 21 46 935
2008 CX-03 21 26 32 11 11 0 0 21 47 19
2008 CX-04 26 32 30 9 2 1 0 11 59 282

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 12 20 29 23 9 3 4 35 34 2850
2014 CX-01 11 16 28 25 11 4 5 39 30 1182
2014 CX-02 13 21 29 23 9 2 4 33 36 1208
2014 CX-03 3 18 34 31 10 0 4 43 21 36
2014 CX-04 15 27 29 21 6 1 2 28 43 357
2011 CX 17 22 26 17 9 3 6 29 43 3125
2011 CX-01 15 17 27 18 11 5 7 33 36 1387
2011 CX-02 19 25 26 15 8 3 5 25 47 1261
2011 CX-03 13 9 35 18 21 0 5 41 23 24
2011 CX-04 19 29 27 18 6 0 2 24 49 422
2008 CX 19 25 28 18 6 1 3 25 46 2185
2008 CX-01 14 22 29 21 8 2 4 30 39 876
2008 CX-02 22 26 28 16 5 1 2 21 50 934
2008 CX-03 21 16 21 26 16 0 0 42 37 19
2008 CX-04 24 32 26 13 4 0 1 17 56 282

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 19 28 29 12 5 3 4 19 50 2843
2014 CX-01 15 26 28 15 6 4 6 23 46 1176
2014 CX-02 20 29 30 11 4 3 3 16 52 1208
2014 CX-03 4 40 20 23 9 3 2 33 47 36
2014 CX-04 26 32 28 7 5 1 2 12 59 357

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 34 51 8 4 2 0 0 85 6 2850
2014 CX-01 33 50 8 5 3 0 0 84 8 1184
2014 CX-02 34 52 8 4 2 0 0 86 6 1208
2014 CX-03 69 23 6 0 3 0 0 91 3 36
2014 CX-04 37 51 8 3 1 0 0 88 4 357
2011 CX 42 46 7 4 2 0 0 88 6 3125
2011 CX-01 42 45 7 4 2 0 0 87 6 1388
2011 CX-02 40 47 7 4 2 0 0 87 6 1258
2011 CX-03 48 31 12 0 5 0 5 83 5 24
2011 CX-04 45 46 5 3 1 0 1 91 4 423

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 15 30 18 19 17 1 1 46 36 2852
2014 CX-01 14 30 18 20 17 1 1 45 37 1183
2014 CX-02 13 29 19 19 19 0 1 42 39 1210
2014 CX-03 40 37 6 6 11 0 0 77 18 36
2014 CX-04 19 35 16 17 13 0 0 54 30 358

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 9 41 23 17 9 0 0 51 26 2848
2014 CX-01 9 40 24 16 10 1 1 50 26 1182
2014 CX-02 8 41 23 18 10 0 0 49 28 1206
2014 CX-03 33 53 12 0 3 0 0 85 3 36
2014 CX-04 11 45 20 17 7 0 0 56 24 358

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 20 37 22 9 8 3 1 60 17 2852
2014 CX-01 23 35 23 8 7 4 1 61 15 1184
2014 CX-02 17 36 22 10 10 3 1 56 21 1209
2014 CX-03 43 26 15 11 0 6 0 72 12 36
2014 CX-04 22 47 20 5 5 1 0 70 10 357

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 17 37 22 13 9 2 0 55 22 2855
2014 CX-01 18 37 21 12 8 3 1 57 20 1184
2014 CX-02 13 34 22 16 12 2 0 48 29 1211
2014 CX-03 48 26 15 9 0 3 0 76 9 36
2014 CX-04 21 47 20 7 4 1 0 68 12 358
2011 CX 14 32 24 14 13 2 1 47 29 3128
2011 CX-01 13 30 26 14 12 3 1 46 27 1386
2011 CX-02 11 30 23 17 17 2 0 42 34 1262
2011 CX-03 36 22 26 7 9 0 0 58 17 24
2011 CX-04 23 42 18 9 7 0 0 66 17 424

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 17 39 19 14 11 0 0 56 25 2852
2014 CX-01 20 38 19 13 10 1 0 58 23 1184
2014 CX-02 12 38 19 16 14 0 0 50 31 1208
2014 CX-03 43 37 12 9 0 0 0 80 9 36
2014 CX-04 21 43 18 12 6 1 0 63 19 358
2011 CX 17 37 19 12 14 1 0 55 26 3125
2011 CX-01 18 37 19 12 12 1 0 56 24 1384
2011 CX-02 13 35 20 14 18 1 0 48 32 1261
2011 CX-03 34 22 31 9 5 0 0 56 14 24
2011 CX-04 26 44 15 7 6 0 0 71 14 424
2008 CX 13 36 18 16 16 0 0 49 32 2189
2008 CX-01 12 37 19 14 17 0 0 50 31 880
2008 CX-02 12 30 20 19 19 0 0 42 38 934
2008 CX-03 32 42 11 5 11 0 0 74 16 19
2008 CX-04 22 48 11 12 6 1 0 71 18 283

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 10 30 23 19 16 2 1 41 36 2853
2014 CX-01 10 29 25 16 16 3 1 41 33 1183
2014 CX-02 8 27 22 23 18 1 1 36 41 1210
2014 CX-03 33 38 11 12 3 3 0 73 15 36
2014 CX-04 11 39 19 16 14 1 0 50 30 358

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 19 43 21 9 5 2 0 64 15 2852
2014 CX-01 21 42 20 8 5 3 1 65 14 1183
2014 CX-02 18 43 21 10 6 2 0 62 16 1209
2014 CX-03 41 35 18 3 0 3 0 78 3 36
2014 CX-04 16 48 19 12 4 1 0 65 16 358
2011 CX 20 41 19 10 7 2 1 63 17 3126
2011 CX-01 22 42 19 9 6 2 0 65 15 1387
2011 CX-02 18 39 20 12 9 2 1 58 21 1260
2011 CX-03 43 26 17 14 0 0 0 69 14 24
2011 CX-04 23 47 17 9 4 0 1 70 13 423

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 14 39 18 14 11 3 1 55 26 2850
2014 CX-01 14 37 21 13 11 4 1 53 25 1181
2014 CX-02 12 38 18 16 13 3 1 52 30 1210
2014 CX-03 33 30 15 20 3 0 0 63 23 36
2014 CX-04 21 47 13 10 7 1 0 69 18 357
2011 CX 19 36 17 12 12 3 1 57 25 3122
2011 CX-01 19 36 18 13 11 3 0 57 24 1386
2011 CX-02 17 35 17 13 14 3 1 54 28 1258
2011 CX-03 34 24 21 17 5 0 0 58 21 24
2011 CX-04 26 42 13 10 5 3 1 71 16 423
2008 CX 17 34 15 14 16 3 1 53 31 2188
2008 CX-01 14 34 17 16 14 4 1 51 32 879
2008 CX-02 15 32 16 14 20 2 0 48 36 934
2008 CX-03 42 37 5 11 5 0 0 79 16 19
2008 CX-04 32 42 10 6 7 2 0 76 14 282

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 8 32 25 16 14 4 1 42 32 2854
2014 CX-01 8 30 26 14 14 6 1 41 31 1184
2014 CX-02 7 30 22 19 17 4 1 39 37 1210
2014 CX-03 30 35 14 15 3 0 3 67 18 36
2014 CX-04 8 44 25 13 9 2 0 53 22 358
2011 CX 9 34 25 15 12 4 1 45 28 3129
2011 CX-01 8 34 27 14 11 5 1 45 27 1389
2011 CX-02 9 31 24 16 16 3 0 41 34 1260
2011 CX-03 25 29 38 5 5 0 0 53 9 24
2011 CX-04 13 45 21 12 6 2 1 60 18 424

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 9 28 17 19 24 3 0 38 44 2852
2014 CX-01 10 27 19 19 21 4 0 39 42 1183
2014 CX-02 7 26 17 21 27 2 0 34 49 1210
2014 CX-03 24 31 15 18 11 0 0 55 30 36
2014 CX-04 9 34 15 16 25 1 0 44 41 357
2011 CX 10 25 18 21 23 3 1 36 45 3129
2011 CX-01 9 26 20 19 21 5 0 37 42 1388
2011 CX-02 8 23 16 23 27 2 0 32 52 1261
2011 CX-03 18 23 26 12 21 0 0 41 33 24
2011 CX-04 16 26 17 21 16 2 2 44 38 424

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 12 52 10 19 8 0 0 64 26 2853
2014 CX-01 13 53 9 17 7 0 0 66 24 1184
2014 CX-02 9 51 10 21 10 0 0 59 31 1211
2014 CX-03 9 60 9 17 6 0 0 69 23 36
2014 CX-04 16 54 8 17 5 0 0 70 21 357
2011 CX 14 52 9 16 8 0 0 66 25 3129
2011 CX-01 14 53 9 16 8 0 0 67 24 1389
2011 CX-02 12 50 10 18 10 0 0 62 28 1263
2011 CX-03 11 48 23 14 5 0 0 59 18 24
2011 CX-04 18 59 8 11 4 0 0 78 15 421
2008 CX 11 46 9 20 14 0 0 57 34 2192
2008 CX-01 9 45 10 21 15 0 0 54 36 881
2008 CX-02 10 44 9 22 15 0 0 54 38 936
2008 CX-03 21 47 11 5 16 0 0 68 21 19
2008 CX-04 17 59 7 13 3 0 0 76 16 282

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 12 33 15 23 17 0 0 44 40 2851
2014 CX-01 11 34 18 22 14 0 0 46 36 1183
2014 CX-02 9 31 14 25 21 0 0 40 46 1210
2014 CX-03 26 35 0 31 9 0 0 60 40 36
2014 CX-04 20 32 11 21 15 0 0 53 36 356
2011 CX 13 34 16 20 16 0 1 47 36 3122
2011 CX-01 12 37 19 17 13 1 1 50 31 1388
2011 CX-02 10 30 13 24 22 1 0 41 46 1256
2011 CX-03 22 35 16 14 9 0 5 60 24 24
2011 CX-04 22 36 15 15 11 0 1 59 26 422

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 12 38 16 22 12 0 0 50 34 2851
2014 CX-01 11 39 18 20 11 0 0 50 32 1183
2014 CX-02 9 36 15 27 14 0 0 45 40 1210
2014 CX-03 27 50 14 9 0 0 0 77 9 36
2014 CX-04 23 41 16 12 8 0 0 64 20 356

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 55 32 7 3 2 1 1 88 5 2852
2014 CX-01 54 32 7 4 2 1 1 88 6 1183
2014 CX-02 54 32 7 3 3 0 1 87 6 1211
2014 CX-03 67 21 6 6 0 0 0 89 6 36
2014 CX-04 63 28 5 2 1 1 1 93 3 356
2011 CX 63 25 6 2 2 1 1 90 4 3128
2011 CX-01 63 25 6 2 2 1 1 90 4 1388
2011 CX-02 62 25 6 3 2 1 1 89 5 1263
2011 CX-03 45 36 9 10 0 0 0 81 10 24
2011 CX-04 68 24 5 2 1 0 1 93 2 421
2008 CX 63 25 5 2 2 1 1 90 5 2194
2008 CX-01 62 25 6 2 3 1 2 89 5 882
2008 CX-02 63 25 6 3 2 1 1 89 5 937
2008 CX-03 63 21 0 5 11 0 0 84 16 19
2008 CX-04 68 26 3 2 1 1 0 95 3 283

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 62 25 7 3 3 0 1 88 6 2849
2014 CX-01 62 26 6 2 3 1 1 89 5 1182
2014 CX-02 60 25 7 3 4 0 1 86 7 1208
2014 CX-03 79 16 6 0 0 0 0 94 0 36
2014 CX-04 66 22 6 4 1 0 1 89 5 357
2011 CX 67 21 5 3 2 0 1 90 6 3127
2011 CX-01 68 22 4 2 2 0 1 91 5 1387
2011 CX-02 65 21 5 3 3 0 2 89 6 1263
2011 CX-03 39 47 14 0 0 0 0 86 0 24
2011 CX-04 69 19 4 4 3 0 1 89 6 421
2008 CX 73 18 4 2 2 0 1 92 4 2191
2008 CX-01 72 17 5 2 2 0 1 90 5 880
2008 CX-02 72 19 4 1 2 0 1 92 4 936
2008 CX-03 79 11 0 5 0 0 5 94 6 19
2008 CX-04 78 16 3 1 1 0 0 94 2 283

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 59 20 8 2 3 1 7 85 6 2854
2014 CX-01 57 20 9 2 3 1 8 85 6 1184
2014 CX-02 58 20 9 2 4 1 6 84 7 1211
2014 CX-03 80 12 6 3 0 0 0 91 3 36
2014 CX-04 72 16 4 2 2 1 2 91 4 358
2011 CX 63 17 8 2 3 1 6 86 6 3123
2011 CX-01 62 18 8 2 3 1 6 86 5 1387
2011 CX-02 60 17 8 3 4 1 7 85 7 1256
2011 CX-03 59 25 5 2 5 0 5 88 7 24
2011 CX-04 71 13 6 2 3 0 4 88 6 424
2008 CX 64 12 6 2 4 1 12 86 7 2189
2008 CX-01 60 12 5 2 5 2 14 85 8 879
2008 CX-02 64 11 6 2 4 1 11 86 7 934
2008 CX-03 53 21 11 0 5 0 11 82 6 19
2008 CX-04 73 11 4 2 3 1 7 91 5 283

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 66 19 7 1 3 1 4 89 4 2851
2014 CX-01 64 20 7 2 2 1 4 89 4 1183
2014 CX-02 66 19 7 1 4 1 3 88 5 1208
2014 CX-03 74 15 9 0 0 0 3 91 0 36
2014 CX-04 72 16 4 2 1 1 3 92 3 358
2011 CX 66 17 7 1 3 1 4 87 5 3123
2011 CX-01 65 17 8 2 3 1 4 87 5 1385
2011 CX-02 65 16 7 1 4 1 5 87 5 1261
2011 CX-03 67 14 8 2 5 0 5 84 7 24
2011 CX-04 72 16 5 2 2 1 3 91 4 421
2008 CX 72 10 5 1 4 1 8 90 5 2191
2008 CX-01 70 10 5 1 5 1 8 88 7 880
2008 CX-02 72 10 5 1 3 0 8 90 5 937
2008 CX-03 63 11 5 0 5 0 16 88 6 19
2008 CX-04 80 9 2 0 2 0 7 95 2 281

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 51 19 11 3 3 4 9 80 7 2855
2014 CX-01 47 20 13 2 3 5 11 79 6 1184
2014 CX-02 50 18 11 3 4 4 9 79 8 1211
2014 CX-03 65 17 15 0 0 3 0 85 0 36
2014 CX-04 64 19 6 3 2 1 5 88 5 358

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 57 22 9 2 3 4 3 85 6 2852
2014 CX-01 56 23 9 2 3 4 3 85 5 1182
2014 CX-02 56 21 9 3 4 4 3 83 8 1210
2014 CX-03 78 10 9 3 0 0 0 88 3 36
2014 CX-04 63 19 8 1 2 3 4 89 3 358
2011 CX 63 21 7 2 3 2 3 88 4 3130
2011 CX-01 65 20 6 1 3 2 2 89 4 1389
2011 CX-02 61 22 7 2 3 2 3 87 5 1262
2011 CX-03 65 16 7 3 5 0 5 85 8 24
2011 CX-04 66 20 8 1 1 2 2 90 2 423
2008 CX 67 18 7 2 3 2 1 88 5 2194
2008 CX-01 67 17 6 2 3 3 2 88 5 881
2008 CX-02 64 21 7 2 3 2 1 88 5 937
2008 CX-03 79 5 5 0 0 5 5 94 0 19
2008 CX-04 75 13 5 2 2 2 0 91 4 283

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CX 37 63 2848
2014 CX-01 34 66 1182
2014 CX-02 43 57 1206
2014 CX-03 32 68 36
2014 CX-04 32 68 357

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 61 1054
2014 CX-01 66 398
2014 CX-02 59 520
2014 CX-03 64 11
2014 CX-04 48 115

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 64 1054
2014 CX-01 60 398
2014 CX-02 68 520
2014 CX-03 46 11
2014 CX-04 59 115

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 8 1054
2014 CX-01 4 398
2014 CX-02 5 520
2014 CX-03 0 11
2014 CX-04 43 115

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 42 1054
2014 CX-01 51 398
2014 CX-02 38 520
2014 CX-04 32 115

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 8 1054
2014 CX-01 8 398
2014 CX-02 9 520
2014 CX-04 7 115

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 13 1054
2014 CX-01 16 398
2014 CX-02 12 520
2014 CX-03 0 11
2014 CX-04 6 115

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 5 1054
2014 CX-01 7 398
2014 CX-02 4 520
2014 CX-03 0 11

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 47 1057
2014 CX-01 49 399
2014 CX-02 44 521
2014 CX-04 53 115

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 37 1057
2014 CX-01 34 399
2014 CX-02 38 521
2014 CX-04 39 115

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 49 1057
2014 CX-01 49 399
2014 CX-02 47 521
2014 CX-04 52 115

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 47 1057
2014 CX-01 50 399
2014 CX-02 46 521
2014 CX-04 39 115

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 27 1057
2014 CX-01 24 399
2014 CX-02 30 521
2014 CX-04 29 115

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 73 1057
2014 CX-01 77 399
2014 CX-02 73 521
2014 CX-03 73 11
2014 CX-04 63 115

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 52 1057
2014 CX-01 51 399
2014 CX-02 52 521
2014 CX-03 73 11
2014 CX-04 53 115

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 13 1057
2014 CX-01 14 399
2014 CX-02 13 521
2014 CX-04 4 115

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 22 1057
2014 CX-01 22 399
2014 CX-02 24 521
2014 CX-04 12 115

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 29 1057
2014 CX-01 32 399
2014 CX-02 28 521
2014 CX-04 17 115

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 54 1057
2014 CX-01 51 399
2014 CX-02 59 521
2014 CX-04 49 115

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 42 1057
2014 CX-01 44 399
2014 CX-02 42 521
2014 CX-04 38 115

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 14 1057
2014 CX-01 17 399
2014 CX-02 14 521
2014 CX-03 0 11
2014 CX-04 10 115

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 35 1057
2014 CX-01 26 400
2014 CX-02 38 520
2014 CX-03 46 11
2014 CX-04 55 115

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 33 1057
2014 CX-01 27 400
2014 CX-02 37 520
2014 CX-03 63 11
2014 CX-04 38 115

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 8 1057
2014 CX-01 4 400
2014 CX-02 9 520
2014 CX-03 0 11
2014 CX-04 14 115

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 28 1057
2014 CX-01 26 400
2014 CX-02 35 520
2014 CX-04 4 115

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 16 1057
2014 CX-01 16 400
2014 CX-02 17 520
2014 CX-04 11 115

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 9 1057
2014 CX-01 8 400
2014 CX-02 11 520
2014 CX-04 6 115

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 25 1057
2014 CX-01 27 400
2014 CX-02 24 520
2014 CX-04 23 115

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 13 1057
2014 CX-01 15 400
2014 CX-02 11 520
2014 CX-04 14 115

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CX 29 1057
2014 CX-01 34 400
2014 CX-02 26 520
2014 CX-04 24 115

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 16 959
2014 CX-01 17 367
2014 CX-02 15 463
2014 CX-04 13 108

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 12 959
2014 CX-01 13 367
2014 CX-02 12 463
2014 CX-04 9 108

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 13 959
2014 CX-01 13 367
2014 CX-02 14 463
2014 CX-04 7 108

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 9 959
2014 CX-01 7 367
2014 CX-02 10 463
2014 CX-03 0 10
2014 CX-04 7 108

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 5 959
2014 CX-01 4 367
2014 CX-02 6 463
2014 CX-04 10 108

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 6 959
2014 CX-01 5 367
2014 CX-02 7 463
2014 CX-03 0 10
2014 CX-04 9 108

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 5 959
2014 CX-01 4 367
2014 CX-02 5 463
2014 CX-04 7 108

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 9 959
2014 CX-01 11 367
2014 CX-02 8 463
2014 CX-03 0 10
2014 CX-04 5 108

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 9 959
2014 CX-01 11 367
2014 CX-02 8 463
2014 CX-03 0 10
2014 CX-04 7 108

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 30 959
2014 CX-01 28 367
2014 CX-02 31 463
2014 CX-04 30 108

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 12 959
2014 CX-01 14 367
2014 CX-02 11 463
2014 CX-04 11 108

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 45 959
2014 CX-01 41 367
2014 CX-02 48 463
2014 CX-04 47 108

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 3 959
2014 CX-01 2 367
2014 CX-02 4 463
2014 CX-03 0 10

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 65 959
2014 CX-01 65 367
2014 CX-02 65 463
2014 CX-03 70 10
2014 CX-04 66 108

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CX 14 959
2014 CX-01 16 367
2014 CX-02 13 463
2014 CX-04 13 108

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 6 20 26 15 20 10 2 30 40 2853
2014 CX-01 7 18 28 12 19 13 3 30 36 1183
2014 CX-02 5 17 24 19 25 10 1 25 49 1210
2014 CX-03 13 37 20 9 12 7 3 55 23 36
2014 CX-04 9 30 27 15 16 3 0 40 32 358

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 9 26 24 17 19 5 1 37 38 2845
2014 CX-01 9 27 24 15 18 6 1 38 36 1179
2014 CX-02 7 23 22 20 23 5 1 32 45 1207
2014 CX-03 33 30 14 14 3 3 3 66 19 36
2014 CX-04 14 33 26 14 12 1 0 47 26 357
2011 CX 13 34 21 15 14 3 0 48 30 3130
2011 CX-01 13 34 23 13 13 4 0 48 27 1387
2011 CX-02 10 31 20 17 18 2 0 43 36 1263
2011 CX-03 38 20 26 3 9 5 0 61 13 24
2011 CX-04 20 44 17 12 7 0 0 64 18 424

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CX 20 80 2850
2014 CX-01 18 82 1182
2014 CX-02 24 76 1209
2014 CX-03 23 77 36
2014 CX-04 18 82 357

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 46 580
2014 CX-01 56 213
2014 CX-02 44 287
2014 CX-04 28 62

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 75 580
2014 CX-01 68 213
2014 CX-02 80 287
2014 CX-04 72 62

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 5 580
2014 CX-01 4 213
2014 CX-02 2 287
2014 CX-04 20 62

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 26 580
2014 CX-01 33 213
2014 CX-02 23 287
2014 CX-04 16 62

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 11 580
2014 CX-01 12 213
2014 CX-02 12 287

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 12 580
2014 CX-01 18 213
2014 CX-02 9 287

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 10 580
2014 CX-01 10 213
2014 CX-02 7 287
2014 CX-04 20 62

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 32 582
2014 CX-01 32 214
2014 CX-02 34 287
2014 CX-04 21 63

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 20 582
2014 CX-01 22 214
2014 CX-02 21 287
2014 CX-04 8 63

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 21 582
2014 CX-01 24 214
2014 CX-02 19 287
2014 CX-04 16 63

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 11 582
2014 CX-01 14 214
2014 CX-02 10 287

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 18 582
2014 CX-01 18 214
2014 CX-02 21 287

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 33 582
2014 CX-01 33 214
2014 CX-02 36 287
2014 CX-04 22 63

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 5 582
2014 CX-01 5 214
2014 CX-02 5 287

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 9 582
2014 CX-01 10 214
2014 CX-02 9 287
2014 CX-04 10 63

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 10 582
2014 CX-01 9 214
2014 CX-02 10 287
2014 CX-04 14 63

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 17 582
2014 CX-01 15 214
2014 CX-02 18 287
2014 CX-04 18 63

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 1 582

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 29 582
2014 CX-01 32 214
2014 CX-02 24 287
2014 CX-04 41 63

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 21 582
2014 CX-01 16 214
2014 CX-02 24 286
2014 CX-04 30 64

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 17 582
2014 CX-01 15 214
2014 CX-02 18 286
2014 CX-04 19 64

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 5 582
2014 CX-01 4 214
2014 CX-02 6 286
2014 CX-04 8 64

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 18 582
2014 CX-01 15 214
2014 CX-02 24 286
2014 CX-04 0 64

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 8 582
2014 CX-01 7 214
2014 CX-02 10 286

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 7 582
2014 CX-01 7 214
2014 CX-02 9 286
2014 CX-04 0 64

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 13 582
2014 CX-01 13 214
2014 CX-02 14 286
2014 CX-04 8 64

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 11 582
2014 CX-01 10 214
2014 CX-02 12 286
2014 CX-04 9 64

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CX 49 582
2014 CX-01 55 214
2014 CX-02 45 286
2014 CX-04 51 64

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 9 537
2014 CX-01 10 197
2014 CX-02 9 261

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 7 537
2014 CX-01 9 197
2014 CX-02 5 261

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 4 537
2014 CX-01 5 197
2014 CX-02 4 261

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 3 537
2014 CX-01 3 197
2014 CX-02 3 261
2014 CX-04 0 63

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX-04 0 63

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 2 537
2014 CX-01 3 197
2014 CX-02 3 261
2014 CX-04 0 63

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 3 537
2014 CX-02 3 261

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 9 537
2014 CX-01 13 197
2014 CX-02 9 261

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 8 537
2014 CX-01 10 197
2014 CX-02 7 261

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 23 537
2014 CX-01 19 197
2014 CX-02 27 261
2014 CX-04 22 63

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 10 537
2014 CX-01 11 197
2014 CX-02 10 261

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 42 537
2014 CX-01 35 197
2014 CX-02 47 261
2014 CX-04 47 63

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 4 537
2014 CX-01 4 197
2014 CX-02 4 261

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 67 537
2014 CX-01 66 197
2014 CX-02 68 261
2014 CX-04 73 63

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CX 16 537
2014 CX-01 17 197
2014 CX-02 13 261
2014 CX-04 19 63

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 8 22 29 12 12 14 2 36 29 2854
2014 CX-01 7 23 29 10 11 16 3 38 26 1184
2014 CX-02 6 19 29 15 15 14 2 30 36 1210
2014 CX-03 21 20 20 15 6 13 6 51 25 36
2014 CX-04 14 30 30 9 9 8 2 48 19 358

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 11 29 28 12 12 8 1 43 27 2847
2014 CX-01 10 30 28 11 12 9 1 45 25 1180
2014 CX-02 8 25 28 15 15 9 1 37 33 1210
2014 CX-03 31 22 15 18 6 6 3 58 26 35
2014 CX-04 17 36 28 7 7 2 1 56 15 357
2011 CX 16 38 23 11 9 4 0 56 21 3126
2011 CX-01 15 35 26 11 9 4 0 53 21 1387
2011 CX-02 13 38 22 13 11 4 0 52 24 1262
2011 CX-03 47 32 5 5 9 3 0 81 14 24
2011 CX-04 25 47 14 8 3 1 0 74 11 421

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CX 20 80 2849
2014 CX-01 17 83 1180
2014 CX-02 24 76 1210
2014 CX-04 20 80 356

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CX 74 26 576
2014 CX-01 73 27 204
2014 CX-02 76 24 291
2014 CX-04 72 28 72

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 39 36 9 9 8 0 0 75 16 425
2014 CX-01 39 36 11 7 7 0 0 74 14 149
2014 CX-02 38 37 7 9 9 0 0 75 18 219
2014 CX-04 38 37 6 13 6 0 0 75 19 52

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 22 55 14 4 1 1 3 80 6 2852
2014 CX-01 18 54 19 6 1 2 0 73 8 1184
2014 CX-02 26 59 10 4 0 1 0 86 4 1210
2014 CX-03 9 63 11 3 0 3 11 83 3 36
2014 CX-04 26 43 9 1 1 0 20 86 2 355
2011 CX 25 52 12 5 2 1 2 80 7 3132
2011 CX-01 19 54 16 8 2 1 0 74 10 1390
2011 CX-02 29 55 11 4 1 1 0 85 4 1262
2011 CX-03 14 48 17 0 7 0 14 71 9 24
2011 CX-04 37 39 5 2 2 0 15 90 4 424
2008 CX 28 54 9 5 1 1 2 84 7 2196
2008 CX-01 23 56 11 7 2 1 0 80 9 883
2008 CX-02 29 57 8 4 1 0 0 86 5 937
2008 CX-03 32 47 0 11 0 5 5 88 12 19
2008 CX-04 40 38 3 1 2 0 16 93 3 283

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 9 36 23 16 11 3 3 47 28 2853
2014 CX-01 9 36 24 16 9 5 1 47 27 1182
2014 CX-02 9 35 23 17 14 2 0 45 31 1210
2014 CX-03 6 35 17 20 9 3 11 47 33 36
2014 CX-04 9 37 20 10 8 1 15 55 21 358
2011 CX 11 38 19 16 11 3 2 52 29 3131
2011 CX-01 11 36 21 16 10 5 1 50 28 1389
2011 CX-02 10 39 17 18 14 2 0 50 32 1262
2011 CX-03 9 16 33 17 5 0 21 31 27 24
2011 CX-04 13 45 15 13 7 2 6 63 21 424

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 15 43 18 11 6 4 3 62 19 2852
2014 CX-01 13 43 20 11 7 6 0 60 19 1181
2014 CX-02 15 45 16 13 7 3 0 63 21 1210
2014 CX-03 26 40 14 6 0 3 11 77 7 36
2014 CX-04 15 36 14 7 4 2 22 67 14 358
2011 CX 16 40 18 11 8 4 3 60 21 3131
2011 CX-01 14 39 20 13 8 6 1 57 22 1389
2011 CX-02 16 42 18 12 10 2 0 59 22 1262
2011 CX-03 29 24 17 7 9 0 14 62 19 24
2011 CX-04 24 38 10 5 3 1 18 77 11 424
2008 CX 13 42 17 14 9 2 2 58 24 2194
2008 CX-01 11 44 19 14 10 3 0 56 24 883
2008 CX-02 12 42 18 16 10 2 0 55 27 935
2008 CX-03 26 42 11 0 11 5 5 76 12 19
2008 CX-04 25 40 7 7 4 1 16 78 13 283

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CX 9 31 20 17 15 4 3 43 35 2850
2014 CX-01 8 32 22 16 16 6 0 43 33 1180
2014 CX-02 7 30 20 21 19 3 0 38 41 1211
2014 CX-03 14 37 20 14 0 3 11 60 17 36
2014 CX-04 14 33 15 9 5 2 22 61 18 357
2011 CX 10 32 19 17 16 4 3 45 35 3131
2011 CX-01 8 31 21 17 17 6 0 41 37 1389
2011 CX-02 8 33 18 20 19 2 0 42 39 1262
2011 CX-03 20 27 18 7 9 5 14 58 20 24
2011 CX-04 22 36 12 7 4 1 18 71 14 424
2008 CX 11 34 15 20 16 1 2 47 37 2191
2008 CX-01 7 35 18 20 17 2 0 43 38 880
2008 CX-02 10 32 14 24 19 1 0 42 44 936
2008 CX-03 11 63 16 0 5 0 5 78 6 19
2008 CX-04 25 38 10 7 5 1 14 74 14 282