2014 Public Service Employee Survey Results by Theme for the Public Service by Question 90 and 91. Please indicate your occupational group and level. Occupational Group CISPC

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Notice of correction: Results broken down by questions 90 and 91 (occupational groups and levels) have been revised and updated on March 5, 2015.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 45 55 0 0 0 0 0 100 0 29
2014 CISPC-12 44 56 0 0 0 0 0 100 0 16
2011 CISPC 25 43 21 3 3 0 5 71 7 28
2011 CISPC-11 15 62 15 0 8 0 0 77 8 13

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 86 14 0 0 0 0 0 100 0 29
2014 CISPC-12 81 19 0 0 0 0 0 100 0 16
2011 CISPC 63 25 3 4 0 5 0 93 4 28
2011 CISPC-11 77 23 0 0 0 0 0 100 0 13

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 90 10 0 0 0 0 0 100 0 29
2014 CISPC-12 94 6 0 0 0 0 0 100 0 16
2011 CISPC 52 29 10 3 0 5 0 85 4 28
2011 CISPC-11 62 31 0 8 0 0 0 92 8 13

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 59 41 0 0 0 0 0 100 0 29
2014 CISPC-12 63 38 0 0 0 0 0 100 0 16
2011 CISPC 32 43 17 3 0 0 5 78 4 28
2011 CISPC-11 23 62 8 8 0 0 0 85 8 13

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 55 38 3 3 0 0 0 93 3 29
2014 CISPC-12 69 19 6 6 0 0 0 88 6 16
2011 CISPC 24 53 10 8 0 5 0 81 8 28
2011 CISPC-11 8 85 0 8 0 0 0 92 8 13

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 48 41 3 7 0 0 0 90 7 29
2014 CISPC-12 56 31 6 6 0 0 0 88 6 16
2011 CISPC 26 51 11 7 0 5 0 81 8 27
2011 CISPC-11 15 69 8 8 0 0 0 85 8 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 52 28 7 7 3 4 0 82 11 29
2014 CISPC-12 63 13 6 13 6 0 0 75 19 16
2011 CISPC 28 24 14 14 7 9 4 60 24 28
2011 CISPC-11 15 46 15 15 8 0 0 62 23 13
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 52 41 7 0 0 0 0 93 0 29
2014 CISPC-12 44 50 6 0 0 0 0 94 0 16
2011 CISPC 56 18 3 10 0 3 9 84 12 28
2011 CISPC-11 69 15 0 8 0 8 0 92 8 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 52 48 0 0 0 0 0 100 0 29
2014 CISPC-12 50 50 0 0 0 0 0 100 0 16
2011 CISPC 49 18 7 17 0 0 9 73 19 28
2011 CISPC-11 62 23 8 8 0 0 0 85 8 13

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 69 27 3 0 0 0 0 97 0 29
2014 CISPC-12 75 19 6 0 0 0 0 94 0 16

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 28 51 14 7 0 0 0 79 7 29
2014 CISPC-12 25 50 13 13 0 0 0 75 13 16
2011 CISPC 10 35 21 18 3 12 0 52 24 28
2011 CISPC-11 8 38 31 8 8 8 0 50 17 13

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 31 48 4 17 0 0 0 79 17 29
2014 CISPC-12 38 44 0 19 0 0 0 81 19 16
2011 CISPC 18 35 28 10 0 9 0 58 11 28
2011 CISPC-11 8 31 54 8 0 0 0 38 8 13

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 10 62 10 14 3 0 0 72 17 29
2014 CISPC-12 13 69 6 6 6 0 0 81 13 16
2011 CISPC 4 35 28 24 0 4 5 43 27 28
2011 CISPC-11 0 38 31 31 0 0 0 38 31 13

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 10 59 17 10 0 3 0 72 11 29
2014 CISPC-12 13 50 19 13 0 6 0 67 13 16
2011 CISPC 18 31 14 24 0 7 5 56 28 28
2011 CISPC-11 15 31 23 23 0 8 0 50 25 13

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 18 59 3 17 3 0 0 76 21 29
2014 CISPC-12 19 63 6 6 6 0 0 81 13 16
2011 CISPC 7 31 10 28 14 4 5 42 46 28
2011 CISPC-11 8 23 15 31 23 0 0 31 54 13

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 49 24 10 10 7 0 0 72 17 29
2014 CISPC-12 50 31 6 6 6 0 0 81 13 16
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 35 44 21 0 0 0 0 79 0 29
2014 CISPC-12 25 56 19 0 0 0 0 81 0 16
2011 CISPC 39 38 7 7 0 0 9 85 8 28
2011 CISPC-11 46 46 8 0 0 0 0 92 0 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 21 21 21 17 3 14 3 50 25 29
2014 CISPC-12 25 31 19 6 6 6 6 64 14 16

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 59 34 3 0 0 3 0 96 0 29
2014 CISPC-12 50 38 6 0 0 6 0 93 0 16
2011 CISPC 35 42 4 10 0 0 9 85 11 28
2011 CISPC-11 46 46 0 8 0 0 0 92 8 13

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 45 45 7 0 0 0 3 93 0 29
2014 CISPC-12 50 38 6 0 0 0 6 93 0 16
2011 CISPC 42 28 10 7 0 3 9 80 8 28
2011 CISPC-11 46 38 0 8 0 8 0 92 8 13

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 14 52 19 0 0 0 14 78 0 21
2014 CISPC-12 20 60 7 0 0 0 13 92 0 15

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 42 55 0 3 0 0 0 97 3 29
2014 CISPC-12 44 50 0 6 0 0 0 94 6 16
2011 CISPC 35 35 11 10 0 5 4 76 11 28
2011 CISPC-11 46 38 8 8 0 0 0 85 8 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 31 55 10 0 0 3 0 89 0 29
2014 CISPC-12 31 63 6 0 0 0 0 94 0 16
2011 CISPC 45 17 14 7 4 8 4 71 13 28
2011 CISPC-11 69 15 0 8 0 8 0 92 8 13

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 41 38 10 10 0 0 0 79 10 29
2014 CISPC-12 50 31 13 6 0 0 0 81 6 16
2011 CISPC 28 49 3 7 3 5 4 85 11 28
2011 CISPC-11 31 69 0 0 0 0 0 100 0 13

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 59 41 0 0 0 0 0 100 0 29
2014 CISPC-12 69 31 0 0 0 0 0 100 0 16
2011 CISPC 46 32 10 7 0 5 0 82 7 28
2011 CISPC-11 46 38 15 0 0 0 0 85 0 13

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 72 24 3 0 0 0 0 97 0 29
2014 CISPC-12 81 13 6 0 0 0 0 94 0 16
2011 CISPC 35 42 10 4 0 0 9 84 4 28
2011 CISPC-11 31 62 8 0 0 0 0 92 0 13

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 38 27 17 7 7 3 0 68 14 29
2014 CISPC-12 31 31 13 6 13 6 0 67 20 16
2011 CISPC 28 42 10 7 0 8 4 80 8 28
2011 CISPC-11 31 46 8 8 0 8 0 83 8 13

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 21 34 10 24 7 0 3 57 32 29
2014 CISPC-12 6 38 13 31 6 0 6 47 40 16
2011 CISPC 18 18 28 24 7 0 5 37 33 28
2011 CISPC-11 15 15 23 31 15 0 0 31 46 13

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 35 44 14 3 3 0 0 79 7 29
2014 CISPC-12 31 50 13 0 6 0 0 81 6 16
2011 CISPC 31 46 8 10 0 0 5 81 11 28
2011 CISPC-11 38 54 0 8 0 0 0 92 8 13

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 49 27 24 0 0 0 0 76 0 29
2014 CISPC-12 44 31 25 0 0 0 0 75 0 16

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 45 38 10 7 0 0 0 83 7 29
2014 CISPC-12 38 50 6 6 0 0 0 88 6 16
2011 CISPC 36 33 8 14 4 0 5 73 19 27
2011 CISPC-11 31 38 8 15 8 0 0 69 23 13

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 45 34 10 3 3 0 3 82 7 29
2014 CISPC-12 25 50 13 0 6 0 6 80 7 16
2011 CISPC 24 49 7 7 3 0 9 81 11 28
2011 CISPC-11 31 46 15 0 8 0 0 77 8 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 21 17 14 17 3 0 28 53 28 29
2014 CISPC-12 6 19 19 13 6 0 38 40 30 16
2011 CISPC 4 32 7 14 7 0 37 56 33 28
2011 CISPC-11 0 23 15 8 0 0 54 50 17 13

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 21 24 31 17 7 0 0 45 24 29
2014 CISPC-12 6 31 44 13 6 0 0 38 19 16
2011 CISPC 22 49 7 11 7 0 5 74 19 28
2011 CISPC-11 15 62 8 15 0 0 0 77 15 13

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 69 14 7 0 0 4 7 92 0 29
2014 CISPC-12 75 19 0 0 0 0 6 100 0 16
2011 CISPC 60 17 3 7 0 3 9 88 8 28
2011 CISPC-11 62 23 0 8 0 8 0 92 8 13

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 CISPC 34 38 28 29
2014 CISPC-12 44 38 19 16
2011 CISPC 39 32 29 28
2011 CISPC-11 31 23 46 13

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 CISPC 10 21 30 20 20 10
2011 CISPC 18 27 36 10 9 11
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 62 34 0 3 0 0 0 97 3 29
2014 CISPC-12 63 38 0 0 0 0 0 100 0 16
2011 CISPC 36 44 4 11 0 0 5 85 11 27
2011 CISPC-11 38 54 0 8 0 0 0 92 8 13

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 28 55 7 7 3 0 0 83 10 29
2014 CISPC-12 25 63 6 6 0 0 0 88 6 16
2011 CISPC 21 42 17 10 0 5 4 70 11 28
2011 CISPC-11 23 31 23 23 0 0 0 54 23 13

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 28 51 10 7 3 0 0 79 10 29
2014 CISPC-12 31 56 6 0 6 0 0 88 6 16
2011 CISPC 21 49 10 11 0 0 9 77 12 28
2011 CISPC-11 15 62 8 15 0 0 0 77 15 13

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 3 27 38 21 11 0 0 31 31 29
2014 CISPC-12 6 31 44 13 6 0 0 19 38 16
2011 CISPC 14 18 39 14 10 5 0 26 33 28
2011 CISPC-11 15 23 23 15 23 0 0 38 38 13

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 7 27 24 28 14 0 0 42 34 29
2014 CISPC-12 13 31 19 25 13 0 0 38 44 16
2011 CISPC 10 21 24 18 18 5 4 39 34 28
2011 CISPC-11 15 23 31 8 23 0 0 31 38 13

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 21 28 31 14 7 0 0 21 48 29
2014 CISPC-12 31 25 31 13 0 0 0 13 56 16
2011 CISPC 10 21 21 29 7 5 7 41 36 28
2011 CISPC-11 15 15 31 23 8 0 8 33 33 13

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 7 14 38 38 4 0 0 41 21 29
2014 CISPC-12 13 13 25 50 0 0 0 50 25 16
2011 CISPC 18 7 17 39 14 5 0 56 26 28
2011 CISPC-11 15 0 31 23 31 0 0 54 15 13

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 14 38 14 17 18 0 0 35 51 29
2014 CISPC-12 25 31 19 13 13 0 0 25 56 16
2011 CISPC 14 21 25 21 14 5 0 37 37 28
2011 CISPC-11 15 23 15 23 23 0 0 46 38 13

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 3 14 41 21 21 0 0 42 17 29
2014 CISPC-12 6 13 50 13 19 0 0 31 19 16
2011 CISPC 14 7 28 21 21 5 4 46 23 28
2011 CISPC-11 15 8 31 15 31 0 0 46 23 13

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 7 14 48 17 14 0 0 31 21 29
2014 CISPC-12 6 19 56 19 0 0 0 19 25 16

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 72 28 0 0 0 0 0 100 0 29
2014 CISPC-12 69 31 0 0 0 0 0 100 0 16
2011 CISPC 60 32 0 0 3 0 5 96 4 28
2011 CISPC-11 69 31 0 0 0 0 0 100 0 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 52 41 3 3 0 0 0 93 3 29
2014 CISPC-12 31 63 6 0 0 0 0 94 0 16

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 52 48 0 0 0 0 0 100 0 29
2014 CISPC-12 44 56 0 0 0 0 0 100 0 16

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 41 48 7 0 0 3 0 93 0 29
2014 CISPC-12 50 38 6 0 0 6 0 93 0 16

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 45 48 7 0 0 0 0 93 0 29
2014 CISPC-12 63 25 13 0 0 0 0 88 0 16
2011 CISPC 28 52 14 0 0 0 5 85 0 28
2011 CISPC-11 23 62 15 0 0 0 0 85 0 13

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 59 38 3 0 0 0 0 97 0 29
2014 CISPC-12 63 31 6 0 0 0 0 94 0 16
2011 CISPC 44 44 7 0 0 0 5 92 0 27
2011 CISPC-11 46 54 0 0 0 0 0 100 0 13

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 31 38 21 3 0 3 3 74 4 29
2014 CISPC-12 25 50 19 0 0 6 0 80 0 16

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 41 55 3 0 0 0 0 97 0 29
2014 CISPC-12 56 38 6 0 0 0 0 94 0 16
2011 CISPC 38 35 10 3 0 5 7 84 4 28
2011 CISPC-11 31 54 15 0 0 0 0 85 0 13

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 45 41 3 7 0 3 0 89 7 29
2014 CISPC-12 63 25 6 6 0 0 0 88 6 16
2011 CISPC 54 15 7 11 0 4 9 79 13 27
2011 CISPC-11 77 8 8 0 0 8 0 92 0 13

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 28 55 7 10 0 0 0 83 10 29
2014 CISPC-12 31 56 6 6 0 0 0 88 6 16
2011 CISPC 32 18 21 10 3 11 5 59 17 28
2011 CISPC-11 38 15 23 8 0 15 0 64 9 13

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 24 31 14 7 7 14 3 67 17 29
2014 CISPC-12 19 44 6 6 0 19 6 83 8 16
2011 CISPC 18 24 28 7 10 7 5 48 20 28
2011 CISPC-11 15 31 31 0 15 8 0 50 17 13

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 31 66 0 3 0 0 0 97 3 29
2014 CISPC-12 31 69 0 0 0 0 0 100 0 16
2011 CISPC 38 42 7 8 0 5 0 85 8 28
2011 CISPC-11 54 31 8 8 0 0 0 85 8 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 62 28 3 7 0 0 0 90 7 29
2014 CISPC-12 69 31 0 0 0 0 0 100 0 16
2011 CISPC 49 39 4 3 0 0 5 92 4 28
2011 CISPC-11 62 38 0 0 0 0 0 100 0 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 59 38 3 0 0 0 0 97 0 29
2014 CISPC-12 56 44 0 0 0 0 0 100 0 16

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 76 21 0 3 0 0 0 97 3 29
2014 CISPC-12 75 19 0 6 0 0 0 94 6 16
2011 CISPC 81 10 0 3 0 5 0 96 4 28
2011 CISPC-11 85 15 0 0 0 0 0 100 0 13

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 69 10 7 7 7 0 0 79 14 29
2014 CISPC-12 69 13 6 6 6 0 0 81 13 16
2011 CISPC 63 25 3 3 0 5 0 93 4 28
2011 CISPC-11 62 38 0 0 0 0 0 100 0 13

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 66 24 0 7 3 0 0 90 10 29
2014 CISPC-12 63 25 0 6 6 0 0 88 13 16
2011 CISPC 66 22 0 3 4 5 0 92 8 28
2011 CISPC-11 85 15 0 0 0 0 0 100 0 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 90 7 0 3 0 0 0 97 3 29
2014 CISPC-12 88 13 0 0 0 0 0 100 0 16
2011 CISPC 74 14 0 3 0 0 9 96 4 28
2011 CISPC-11 92 8 0 0 0 0 0 100 0 13

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 66 17 3 10 3 0 0 83 14 29
2014 CISPC-12 75 6 6 13 0 0 0 81 13 16

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 76 17 3 3 0 0 0 93 3 29
2014 CISPC-12 81 13 6 0 0 0 0 94 0 16
2011 CISPC 74 18 3 0 0 0 5 96 0 28
2011 CISPC-11 85 15 0 0 0 0 0 100 0 13

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 10 24 14 7 0 38 7 62 12 29
2014 CISPC-12 13 38 6 13 0 31 0 73 18 16

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 18 48 10 0 0 24 0 87 0 29
2014 CISPC-12 19 50 6 0 0 25 0 92 0 16
2011 CISPC 24 46 14 8 0 4 5 77 8 28
2011 CISPC-11 31 69 0 0 0 0 0 100 0 13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 7 21 17 0 0 55 0 61 0 29
2014 CISPC-12 6 38 13 0 0 44 0 78 0 16

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 28 34 4 0 0 34 0 94 0 29
2014 CISPC-12 31 38 0 0 0 31 0 100 0 16
2011 CISPC 33 36 11 0 4 11 5 82 5 27
2011 CISPC-11 23 62 0 0 0 15 0 100 0 13

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 7 14 7 7 0 7 58 60 20 29
2014 CISPC-12 6 6 6 0 0 6 75 67 0 16
2011 CISPC 14 11 3 11 3 9 49 58 34 28
2011 CISPC-11 8 8 8 0 0 0 77 67 0 13

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 0 3 11 0 0 14 72 24 0 29
2014 CISPC-12 0 6 0 0 0 13 81 100 0 16
2011 CISPC 3 11 14 3 0 9 59 44 11 28
2011 CISPC-11 0 8 8 0 0 0 85 50 0 13

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 10 14 7 0 0 10 58 78 0 29
2014 CISPC-12 6 13 0 0 0 6 75 100 0 16
2011 CISPC 14 7 7 8 0 12 52 59 21 28
2011 CISPC-11 8 8 0 0 0 8 77 100 0 13

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CISPC 10 10 7 0 0 14 58 75 0 29
2014 CISPC-12 6 6 0 0 0 13 75 100 0 16
2011 CISPC 15 11 7 3 0 12 52 71 10 28
2011 CISPC-11 8 8 0 0 0 8 77 100 0 13