2014 Public Service Employee Survey Results by Theme for the Public Service by Question 90 and 91. Please indicate your occupational group and level. Occupational Group CH

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Notice of correction: Results broken down by questions 90 and 91 (occupational groups and levels) have been revised and updated on March 5, 2015.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 35 46 11 7 2 0 0 81 8 473
2014 CH-02 33 49 11 5 2 0 0 82 7 169
2014 CH-03 38 41 10 8 2 0 0 79 11 182
2014 CH-04 32 43 18 7 1 0 0 74 8 72
2014 CH-05 33 59 3 5 0 0 0 92 5 35
2011 CH 41 39 10 7 4 0 0 79 11 559
2011 CH-01 53 40 0 7 0 0 0 93 7 15
2011 CH-02 37 39 12 8 3 0 0 77 12 214
2011 CH-03 42 36 10 6 5 0 0 78 12 199
2011 CH-04 40 45 9 4 1 0 0 85 6 66
2011 CH-05 48 38 4 8 2 0 0 86 10 48
2008 CH 40 40 11 6 3 0 0 81 9 481
2008 CH-01 49 45 0 6 0 0 0 94 6 16
2008 CH-02 35 45 12 6 3 0 0 80 9 177
2008 CH-03 41 40 11 5 3 0 0 80 8 189
2008 CH-04 44 35 14 6 0 2 0 80 6 49
2008 CH-05 51 38 6 6 0 0 0 89 6 34

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 64 30 3 2 1 0 0 94 3 473
2014 CH-02 60 34 4 1 1 0 0 94 2 169
2014 CH-03 66 27 2 5 1 0 0 93 5 182
2014 CH-04 59 35 4 0 2 0 0 94 2 72
2014 CH-05 73 21 3 3 0 0 0 95 3 35
2011 CH 67 27 4 1 0 0 0 94 1 558
2011 CH-01 78 22 0 0 0 0 0 100 0 14
2011 CH-02 64 29 6 1 0 0 0 93 1 213
2011 CH-03 65 30 3 2 0 0 0 95 2 200
2011 CH-04 70 24 4 1 0 0 0 94 1 66
2011 CH-05 76 20 4 0 0 0 0 96 0 48

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 60 32 6 2 1 0 0 91 3 473
2014 CH-02 56 35 6 2 1 0 0 91 3 169
2014 CH-03 62 28 7 2 1 0 0 90 3 182
2014 CH-04 59 32 5 2 1 0 0 91 4 72
2014 CH-05 63 37 0 0 0 0 0 100 0 35
2011 CH 64 27 7 2 1 0 0 91 2 560
2011 CH-01 58 27 14 0 0 0 0 86 0 15
2011 CH-02 60 30 7 2 0 0 0 90 2 214
2011 CH-03 66 24 7 3 1 0 0 89 4 200
2011 CH-04 70 27 3 0 0 0 0 97 0 66
2011 CH-05 68 28 4 0 0 0 0 96 0 48

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 40 43 9 6 2 0 0 83 8 473
2014 CH-02 41 43 10 4 2 0 0 84 6 169
2014 CH-03 41 41 7 9 2 0 0 82 11 182
2014 CH-04 38 44 10 5 3 0 1 82 8 72
2014 CH-05 33 56 5 5 0 0 0 89 5 35
2011 CH 45 41 8 4 2 0 0 85 6 560
2011 CH-01 73 20 7 0 0 0 0 93 0 15
2011 CH-02 42 43 9 4 2 0 0 85 6 214
2011 CH-03 47 36 8 7 3 0 0 83 10 200
2011 CH-04 42 49 9 0 0 0 0 91 0 66
2011 CH-05 46 40 8 6 0 0 0 86 6 48
2008 CH 48 37 8 5 2 0 0 85 7 483
2008 CH-01 50 50 0 0 0 0 0 100 0 16
2008 CH-02 45 37 10 5 3 1 0 82 7 177
2008 CH-03 50 36 9 5 0 0 0 86 6 191
2008 CH-04 46 40 2 6 5 2 0 88 10 49
2008 CH-05 54 32 9 6 0 0 0 86 6 34

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 25 40 19 10 5 1 0 66 15 473
2014 CH-02 28 44 17 7 4 1 0 73 11 169
2014 CH-03 21 40 23 9 6 1 0 61 15 182
2014 CH-04 22 37 20 8 11 1 1 60 19 72
2014 CH-05 35 32 14 19 0 0 0 67 19 35
2011 CH 29 39 20 6 4 1 1 69 11 559
2011 CH-01 41 32 20 7 0 0 0 73 7 15
2011 CH-02 31 39 16 8 4 0 0 71 12 214
2011 CH-03 31 37 20 5 5 1 0 69 11 200
2011 CH-04 17 43 29 6 3 2 0 61 10 65
2011 CH-05 28 38 26 4 4 0 0 66 8 48

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 24 41 20 10 5 0 0 66 14 473
2014 CH-02 25 46 15 11 4 0 0 71 15 169
2014 CH-03 21 41 24 7 7 1 0 63 14 182
2014 CH-04 26 35 21 12 5 1 0 61 17 72
2014 CH-05 35 32 20 13 0 0 0 67 13 35
2011 CH 25 42 18 10 4 0 1 68 14 558
2011 CH-01 27 59 7 0 7 0 0 86 7 15
2011 CH-02 27 42 14 11 5 0 0 70 16 213
2011 CH-03 27 38 22 9 4 0 0 65 13 200
2011 CH-04 18 42 25 14 2 0 0 60 15 66
2011 CH-05 24 42 22 8 4 0 0 66 12 47
2008 CH 26 40 17 10 5 0 0 67 16 484
2008 CH-01 18 38 18 25 0 0 0 56 25 16
2008 CH-02 27 38 19 10 5 1 0 66 15 178
2008 CH-03 28 39 16 13 4 0 0 67 17 191
2008 CH-04 17 50 15 2 13 0 2 69 15 49
2008 CH-05 36 50 3 6 6 0 0 86 11 34

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 26 25 23 13 9 4 0 54 22 473
2014 CH-02 26 26 25 12 8 3 0 53 20 169
2014 CH-03 24 24 22 13 11 7 0 51 25 182
2014 CH-04 27 23 24 13 9 4 0 52 24 72
2014 CH-05 38 32 8 11 6 3 3 74 17 35
2011 CH 28 26 20 12 8 5 1 58 21 560
2011 CH-01 40 25 28 7 0 0 0 65 7 15
2011 CH-02 30 23 21 10 9 7 0 56 20 214
2011 CH-03 29 30 16 14 8 3 0 60 23 200
2011 CH-04 24 28 25 12 5 5 2 56 18 66
2011 CH-05 26 25 22 14 6 4 4 55 21 48
2008 CH 25 34 19 10 8 5 0 61 19 481
2008 CH-01 24 25 14 18 13 6 0 52 33 16
2008 CH-02 24 37 17 11 7 5 0 63 19 178
2008 CH-03 26 32 19 10 6 5 0 62 18 189
2008 CH-04 16 35 23 4 18 4 0 53 23 49
2008 CH-05 40 27 18 6 9 0 0 68 15 33
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 39 33 12 9 5 2 1 73 14 473
2014 CH-02 32 40 10 10 6 2 0 73 16 169
2014 CH-03 43 24 14 10 6 2 1 69 16 182
2014 CH-04 39 36 11 8 4 1 1 77 12 72
2014 CH-05 40 43 11 3 0 3 0 86 3 35
2011 CH 41 32 11 7 6 2 1 75 13 559
2011 CH-01 54 33 0 7 6 0 0 87 13 15
2011 CH-02 37 31 14 9 4 3 2 72 13 214
2011 CH-03 46 31 9 7 8 0 0 77 15 200
2011 CH-04 45 30 9 4 6 4 0 79 11 66
2011 CH-05 32 41 16 2 8 2 0 74 10 48
2008 CH 34 30 13 11 9 2 0 65 21 483
2008 CH-01 18 37 13 26 6 0 0 55 32 16
2008 CH-02 33 29 17 11 8 2 0 63 20 178
2008 CH-03 37 29 12 9 10 3 0 68 19 190
2008 CH-04 29 33 2 19 10 5 2 67 31 49
2008 CH-05 31 37 12 6 14 0 0 68 20 34

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 35 36 13 7 6 2 1 73 14 473
2014 CH-02 27 41 14 8 9 2 0 69 17 169
2014 CH-03 37 33 15 7 6 1 1 72 13 182
2014 CH-04 38 35 9 5 8 3 2 77 13 72
2014 CH-05 48 35 14 3 0 0 0 83 3 35
2011 CH 35 35 13 10 5 1 1 71 16 560
2011 CH-01 40 47 7 0 0 0 6 92 0 15
2011 CH-02 30 39 13 9 6 1 0 71 16 214
2011 CH-03 42 29 10 15 4 0 0 71 19 200
2011 CH-04 30 39 16 9 6 0 0 69 15 66
2011 CH-05 32 29 28 6 6 0 0 61 12 48
2008 CH 29 35 12 13 10 1 0 65 23 484
2008 CH-01 11 45 13 20 12 0 0 55 32 16
2008 CH-02 27 37 12 13 9 1 0 66 22 178
2008 CH-03 32 32 11 13 10 1 0 65 23 191
2008 CH-04 30 34 6 14 12 2 2 67 27 49
2008 CH-05 34 32 17 9 9 0 0 66 17 34

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 43 31 11 8 6 1 0 75 14 473
2014 CH-02 39 36 8 10 8 0 0 75 17 169
2014 CH-03 44 25 17 7 5 2 0 70 12 182
2014 CH-04 47 28 8 9 5 1 1 77 14 72
2014 CH-05 51 38 5 5 0 0 0 89 5 35

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 23 32 18 10 5 11 0 62 17 472
2014 CH-02 22 31 19 9 7 12 0 60 18 169
2014 CH-03 22 31 17 13 4 11 1 61 20 181
2014 CH-04 30 31 15 9 3 13 0 69 14 72
2014 CH-05 30 38 22 5 3 3 0 70 8 35
2011 CH 23 32 17 9 8 10 1 62 18 557
2011 CH-01 20 39 20 7 14 0 0 59 21 15
2011 CH-02 20 34 17 9 7 12 0 62 18 213
2011 CH-03 27 28 18 7 7 12 1 63 16 198
2011 CH-04 24 35 17 8 9 8 0 64 18 66
2011 CH-05 20 31 18 18 10 4 0 52 29 48

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 17 33 23 15 7 4 0 52 23 472
2014 CH-02 18 32 23 12 9 5 0 53 22 169
2014 CH-03 13 36 21 19 5 5 1 52 26 181
2014 CH-04 21 26 25 16 8 4 0 49 25 72
2014 CH-05 19 36 27 10 8 0 0 55 19 35
2011 CH 18 34 20 15 9 3 1 54 26 558
2011 CH-01 20 46 0 21 14 0 0 65 35 15
2011 CH-02 17 34 23 14 10 2 0 53 24 213
2011 CH-03 21 33 19 14 10 2 0 55 25 199
2011 CH-04 12 34 18 21 9 5 0 49 32 66
2011 CH-05 18 33 20 20 8 2 0 51 28 48
2008 CH 18 32 19 16 9 5 0 53 27 484
2008 CH-01 25 19 43 13 0 0 0 44 13 16
2008 CH-02 18 30 25 15 5 5 1 52 21 177
2008 CH-03 17 37 11 16 12 6 0 58 30 192
2008 CH-04 17 16 19 22 17 8 0 36 43 49
2008 CH-05 22 46 14 12 3 3 0 71 15 34

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 12 28 24 16 12 8 0 43 30 472
2014 CH-02 16 26 22 15 11 10 0 46 30 169
2014 CH-03 8 31 22 18 13 8 1 42 34 181
2014 CH-04 14 22 24 18 13 9 0 40 34 72
2014 CH-05 14 33 35 8 11 0 0 47 19 35
2011 CH 11 32 20 21 7 8 0 48 31 560
2011 CH-01 20 46 14 21 0 0 0 65 21 15
2011 CH-02 13 27 23 21 7 8 0 44 30 214
2011 CH-03 11 35 16 20 9 9 0 51 32 200
2011 CH-04 5 33 24 20 9 9 0 41 32 66
2011 CH-05 6 34 22 24 8 4 2 43 34 48
2008 CH 10 27 21 21 12 10 0 40 36 484
2008 CH-01 6 37 26 19 13 0 0 43 31 16
2008 CH-02 9 26 22 19 9 14 0 41 33 178
2008 CH-03 11 26 21 18 16 7 0 40 37 191
2008 CH-04 7 22 13 34 12 12 0 33 52 49
2008 CH-05 13 32 17 26 3 9 0 49 32 34

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 15 27 21 15 12 9 1 46 30 472
2014 CH-02 15 27 22 10 15 11 0 47 29 169
2014 CH-03 12 25 20 22 11 9 1 41 37 181
2014 CH-04 18 26 23 12 11 9 1 49 25 72
2014 CH-05 19 35 21 14 11 0 0 54 25 35
2011 CH 14 29 18 17 12 10 0 48 32 560
2011 CH-01 13 25 14 21 14 7 7 44 40 15
2011 CH-02 14 27 20 17 12 10 0 46 32 214
2011 CH-03 14 30 18 18 13 7 0 47 34 200
2011 CH-04 11 33 19 11 11 16 0 52 26 66
2011 CH-05 12 26 20 22 12 8 0 41 37 48
2008 CH 13 30 19 14 12 12 0 49 29 482
2008 CH-01 6 43 13 32 0 6 0 52 35 16
2008 CH-02 12 26 25 10 12 15 1 44 26 178
2008 CH-03 15 31 18 14 12 11 0 51 29 189
2008 CH-04 9 31 14 24 12 10 0 45 40 49
2008 CH-05 22 40 11 12 3 11 0 70 17 34

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 12 32 21 18 11 5 1 47 31 472
2014 CH-02 15 31 19 16 14 4 0 48 32 169
2014 CH-03 10 35 19 18 11 6 1 49 31 181
2014 CH-04 13 23 28 18 12 5 0 38 32 72
2014 CH-05 14 41 22 21 0 3 0 56 22 35
2011 CH 13 32 21 19 12 4 0 46 31 559
2011 CH-01 20 19 6 41 7 7 0 42 51 15
2011 CH-02 15 32 22 19 10 1 0 48 30 214
2011 CH-03 12 32 20 17 13 5 0 47 32 199
2011 CH-04 4 28 27 21 15 5 0 34 38 66
2011 CH-05 8 36 24 16 14 2 0 45 31 48
2008 CH 13 34 18 21 10 2 0 49 32 484
2008 CH-01 24 36 13 27 0 0 0 60 27 16
2008 CH-02 10 35 22 21 9 3 1 46 32 177
2008 CH-03 16 36 15 19 13 1 0 53 32 192
2008 CH-04 12 23 20 31 10 4 0 37 42 49
2008 CH-05 19 38 11 23 6 3 0 58 30 34

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 19 34 19 13 9 5 2 57 23 472
2014 CH-02 20 35 17 12 8 7 2 60 21 169
2014 CH-03 18 34 21 13 8 5 2 55 22 181
2014 CH-04 19 30 17 15 15 2 1 51 31 72
2014 CH-05 25 30 18 19 8 0 0 55 27 35
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 18 36 20 17 8 1 0 55 26 473
2014 CH-02 19 33 22 15 11 0 0 52 26 169
2014 CH-03 14 36 21 18 9 1 0 51 28 182
2014 CH-04 22 37 12 21 7 1 0 60 28 72
2014 CH-05 29 47 16 8 0 0 0 76 8 35
2011 CH 20 37 18 14 10 1 1 57 24 559
2011 CH-01 29 35 14 15 8 0 0 63 22 14
2011 CH-02 18 38 21 15 7 1 0 56 23 214
2011 CH-03 20 37 18 13 12 1 0 57 25 200
2011 CH-04 23 36 15 15 11 0 0 59 26 66
2011 CH-05 22 34 16 12 16 0 0 56 28 48

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 7 21 22 17 13 17 3 35 37 472
2014 CH-02 5 12 22 16 16 25 5 25 45 168
2014 CH-03 8 21 23 20 13 14 2 34 39 182
2014 CH-04 11 27 20 12 13 12 5 45 30 72
2014 CH-05 5 51 21 17 0 3 3 60 18 35

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 34 34 15 10 5 1 0 69 16 473
2014 CH-02 31 38 14 10 7 1 0 69 17 169
2014 CH-03 37 31 14 10 6 2 0 69 17 182
2014 CH-04 39 27 14 16 1 1 1 68 18 72
2014 CH-05 30 44 21 5 0 0 0 74 5 35
2011 CH 32 39 12 10 6 1 1 72 16 560
2011 CH-01 41 27 13 13 7 0 0 67 20 15
2011 CH-02 32 37 15 12 3 1 1 70 15 214
2011 CH-03 34 36 11 10 10 0 0 70 19 200
2011 CH-04 30 49 6 10 4 0 0 79 15 66
2011 CH-05 24 49 16 6 4 2 0 74 10 48
2008 CH 27 33 16 13 10 0 0 60 23 485
2008 CH-01 23 39 19 0 19 0 0 62 19 16
2008 CH-02 25 36 16 12 11 0 0 61 23 178
2008 CH-03 30 32 15 14 8 1 0 63 22 192
2008 CH-04 24 32 12 13 16 0 2 58 30 49
2008 CH-05 28 26 21 17 9 0 0 54 26 34

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 42 39 9 4 3 2 1 84 7 473
2014 CH-02 40 45 8 3 2 2 0 86 5 169
2014 CH-03 42 34 10 6 3 4 2 80 9 182
2014 CH-04 47 33 8 2 4 3 2 85 7 72
2014 CH-05 38 48 8 3 3 0 0 86 5 35
2011 CH 38 33 13 6 3 3 3 76 11 559
2011 CH-01 14 54 6 13 0 7 7 78 15 15
2011 CH-02 39 35 13 6 2 3 3 78 9 214
2011 CH-03 45 28 13 7 5 2 1 74 12 199
2011 CH-04 30 38 17 6 1 4 3 74 8 66
2011 CH-05 32 41 18 2 6 2 0 74 8 48
2008 CH 30 37 12 8 5 6 1 72 14 484
2008 CH-01 23 26 14 25 6 6 0 53 33 16
2008 CH-02 28 42 12 7 4 6 1 75 12 178
2008 CH-03 33 38 12 6 4 5 1 76 11 191
2008 CH-04 24 33 10 12 9 8 4 65 24 49
2008 CH-05 39 17 15 6 14 9 0 62 22 34

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 19 34 19 11 9 4 5 58 21 114
2014 CH-02 0 38 16 15 8 16 6 49 30 13
2014 CH-03 19 32 17 10 14 2 6 55 26 43
2014 CH-04 17 36 18 8 11 3 7 59 21 25
2014 CH-05 27 33 21 12 0 3 3 64 13 33

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 29 44 11 9 4 2 1 75 14 473
2014 CH-02 26 48 8 10 5 1 2 77 15 169
2014 CH-03 26 43 11 9 7 3 0 72 16 182
2014 CH-04 36 33 17 12 0 1 1 70 12 72
2014 CH-05 38 54 5 3 0 0 0 92 3 35
2011 CH 36 38 9 11 3 2 2 76 14 560
2011 CH-01 20 26 13 35 0 0 7 49 37 15
2011 CH-02 38 39 9 9 3 1 2 79 12 214
2011 CH-03 34 34 12 15 3 0 1 69 19 200
2011 CH-04 38 49 6 5 3 0 0 86 7 66
2011 CH-05 42 44 6 4 2 2 0 88 6 48
2008 CH 33 37 11 12 4 2 1 72 17 484
2008 CH-01 36 38 20 6 0 0 0 74 6 16
2008 CH-02 33 39 11 12 4 2 1 73 16 177
2008 CH-03 29 36 11 14 6 1 2 68 21 192
2008 CH-04 39 31 10 10 2 8 0 76 13 49
2008 CH-05 48 41 9 3 0 0 0 89 3 34

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 24 32 18 10 8 7 1 60 20 472
2014 CH-02 17 29 18 15 12 8 2 50 29 169
2014 CH-03 21 32 21 10 7 8 1 59 18 182
2014 CH-04 31 31 17 8 5 5 1 67 14 72
2014 CH-05 47 48 3 0 3 0 0 95 3 35
2011 CH 33 27 12 10 9 6 3 66 21 558
2011 CH-01 20 26 13 13 20 7 0 50 36 15
2011 CH-02 26 29 13 13 10 7 2 61 26 213
2011 CH-03 35 27 14 8 8 5 3 67 18 199
2011 CH-04 43 24 9 5 10 7 2 73 17 66
2011 CH-05 50 20 8 12 2 6 2 76 15 48
2008 CH 33 30 11 9 8 7 1 69 19 483
2008 CH-01 18 39 25 6 6 6 0 60 13 16
2008 CH-02 26 33 12 12 9 7 1 65 23 178
2008 CH-03 35 29 10 8 9 7 3 70 19 190
2008 CH-04 49 17 15 9 0 10 0 73 10 49
2008 CH-05 51 32 6 0 3 9 0 91 3 34

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 23 39 14 17 7 0 0 62 24 473
2014 CH-02 26 39 17 13 6 0 0 65 19 169
2014 CH-03 20 38 13 21 8 0 0 58 29 182
2014 CH-04 22 47 7 16 8 0 1 69 24 72
2014 CH-05 24 40 19 5 11 0 0 64 16 35
2011 CH 29 42 13 11 4 0 1 71 16 559
2011 CH-01 33 27 13 26 0 0 0 61 26 15
2011 CH-02 26 45 12 12 4 0 0 72 16 214
2011 CH-03 29 40 12 13 6 0 0 69 19 200
2011 CH-04 32 43 12 9 1 0 1 77 11 65
2011 CH-05 28 38 24 4 4 0 2 68 8 48
2008 CH 26 44 14 11 4 0 1 71 15 483
2008 CH-01 37 44 14 6 0 0 0 81 6 16
2008 CH-02 22 48 13 10 6 0 1 71 17 178
2008 CH-03 29 41 14 13 3 0 1 70 16 190
2008 CH-04 25 39 23 8 2 0 2 66 11 49
2008 CH-05 34 47 9 6 6 0 0 80 11 34

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 47 40 9 3 1 0 0 87 4 472
2014 CH-02 46 39 12 1 1 0 0 85 2 168
2014 CH-03 46 41 7 5 2 0 0 87 7 182
2014 CH-04 47 41 11 0 1 0 1 88 1 72
2014 CH-05 52 40 3 5 0 0 0 92 5 35
2011 CH 53 33 8 4 2 0 0 86 7 559
2011 CH-01 73 27 0 0 0 0 0 100 0 15
2011 CH-02 45 39 8 5 2 0 1 85 8 214
2011 CH-03 57 26 9 5 3 0 0 83 8 199
2011 CH-04 65 31 3 1 0 0 0 96 1 66
2011 CH-05 50 32 16 0 2 0 0 82 2 48
2008 CH 47 37 9 5 1 0 0 84 7 485
2008 CH-01 62 38 0 0 0 0 0 100 0 16
2008 CH-02 42 39 12 6 1 0 0 81 7 178
2008 CH-03 48 36 9 5 1 0 0 84 7 192
2008 CH-04 53 41 2 4 0 0 0 94 4 49
2008 CH-05 57 34 6 3 0 0 0 91 3 34

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 51 39 6 3 1 0 0 89 4 472
2014 CH-02 48 40 6 3 2 0 0 89 5 168
2014 CH-03 49 40 6 4 1 0 0 89 4 182
2014 CH-04 55 31 8 4 1 0 1 87 5 72
2014 CH-05 57 35 5 3 0 0 0 92 3 35
2011 CH 53 38 3 3 2 0 1 92 5 559
2011 CH-01 60 40 0 0 0 0 0 100 0 15
2011 CH-02 48 43 5 3 0 0 0 91 3 214
2011 CH-03 54 34 4 5 3 0 0 89 8 199
2011 CH-04 65 32 1 1 0 0 0 97 1 66
2011 CH-05 54 36 0 2 6 2 0 92 8 48
2008 CH 52 37 6 3 1 0 0 90 4 485
2008 CH-01 50 43 0 6 0 0 0 94 6 16
2008 CH-02 51 38 7 4 1 0 0 88 5 178
2008 CH-03 52 39 6 2 2 0 0 91 3 192
2008 CH-04 56 32 8 2 2 0 0 88 4 49
2008 CH-05 63 32 3 3 0 0 0 94 3 34

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 12 27 21 21 17 2 0 40 39 472
2014 CH-02 11 27 22 19 17 3 0 40 38 168
2014 CH-03 11 26 20 23 17 3 0 38 41 182
2014 CH-04 16 26 19 20 17 2 0 43 38 72
2014 CH-05 19 25 24 16 16 0 0 43 33 35
2011 CH 18 34 19 16 10 1 1 53 27 560
2011 CH-01 20 33 19 13 7 0 7 58 21 15
2011 CH-02 14 35 17 19 12 3 0 51 32 214
2011 CH-03 21 33 16 17 13 0 0 54 30 200
2011 CH-04 20 30 32 9 8 0 1 50 17 66
2011 CH-05 20 32 28 18 2 0 0 52 20 48
2008 CH 16 38 19 14 10 2 0 55 25 483
2008 CH-01 17 32 13 26 13 0 0 49 38 16
2008 CH-02 11 34 26 13 13 2 1 47 27 177
2008 CH-03 19 41 13 15 10 1 0 61 26 191
2008 CH-04 18 33 21 16 8 5 0 53 25 49
2008 CH-05 21 53 9 9 3 3 3 79 12 34

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 12 21 15 22 27 1 1 34 51 473
2014 CH-02 11 17 12 29 31 1 0 27 61 169
2014 CH-03 9 23 17 20 28 2 1 33 49 182
2014 CH-04 14 20 16 19 27 1 4 36 48 72
2014 CH-05 24 33 16 16 8 0 3 58 25 35
2011 CH 16 23 15 17 24 3 2 41 43 560
2011 CH-01 26 13 26 7 20 0 7 42 30 15
2011 CH-02 10 20 16 23 25 5 0 32 51 214
2011 CH-03 20 25 15 14 25 1 1 46 39 200
2011 CH-04 15 30 14 12 26 0 3 47 39 66
2011 CH-05 20 24 12 14 20 2 8 49 38 48
2008 CH 15 29 16 17 20 2 2 45 38 484
2008 CH-01 6 32 6 25 25 6 0 40 53 16
2008 CH-02 13 27 17 19 22 2 1 41 42 178
2008 CH-03 21 30 15 15 18 1 0 51 33 191
2008 CH-04 8 31 14 17 24 4 2 41 44 49
2008 CH-05 15 33 17 15 12 3 6 52 29 34

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 24 43 15 12 5 0 0 68 17 473
2014 CH-02 19 45 17 13 6 0 0 64 19 169
2014 CH-03 25 43 15 13 3 0 0 69 16 182
2014 CH-04 32 33 14 11 8 1 1 67 19 72
2014 CH-05 25 59 3 10 3 0 0 84 13 35
2011 CH 30 44 13 10 3 1 0 75 12 559
2011 CH-01 33 40 20 7 0 0 0 73 7 15
2011 CH-02 26 46 16 9 3 0 0 72 12 214
2011 CH-03 31 45 9 11 3 1 0 77 14 199
2011 CH-04 32 39 16 10 3 0 0 71 13 66
2011 CH-05 36 44 12 6 2 0 0 80 8 48

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 27 38 17 12 6 0 0 65 18 472
2014 CH-02 24 35 22 11 7 1 0 59 18 169
2014 CH-03 29 38 17 10 6 0 0 67 17 181
2014 CH-04 23 42 14 15 6 0 0 65 21 72
2014 CH-05 40 44 6 10 0 0 0 84 10 35

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 27 40 18 11 5 0 1 67 15 473
2014 CH-02 26 43 19 7 4 0 1 70 11 169
2014 CH-03 25 39 18 13 5 0 0 64 18 182
2014 CH-04 27 32 16 15 8 1 1 61 23 72
2014 CH-05 33 43 17 8 0 0 0 76 8 35
2011 CH 35 43 13 5 2 1 1 79 7 558
2011 CH-01 28 58 14 0 0 0 0 86 0 14
2011 CH-02 35 44 13 4 2 1 1 80 6 214
2011 CH-03 37 40 14 5 3 0 1 78 8 199
2011 CH-04 30 40 15 10 1 1 1 72 12 66
2011 CH-05 36 50 8 4 0 2 0 88 4 48

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 38 38 14 7 3 0 1 76 10 473
2014 CH-02 40 38 14 4 2 1 2 80 6 169
2014 CH-03 33 42 13 9 4 0 0 75 12 182
2014 CH-04 35 30 19 12 3 0 1 66 15 72
2014 CH-05 59 28 8 3 3 0 0 87 5 35
2011 CH 43 36 11 7 3 0 1 79 10 560
2011 CH-01 47 46 7 0 0 0 0 93 0 15
2011 CH-02 45 35 13 6 1 0 0 80 7 214
2011 CH-03 42 36 10 7 4 0 0 79 11 200
2011 CH-04 44 32 14 6 4 0 0 76 10 66
2011 CH-05 40 30 4 14 10 0 2 71 24 48

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 23 22 12 12 17 3 12 52 33 473
2014 CH-02 20 23 14 11 12 4 16 53 29 169
2014 CH-03 24 19 12 14 18 1 12 50 36 182
2014 CH-04 18 27 13 8 27 5 1 48 37 72
2014 CH-05 35 16 5 14 16 0 14 59 35 35
2011 CH 23 22 11 15 16 3 10 52 35 560
2011 CH-01 26 20 26 7 7 0 14 54 16 15
2011 CH-02 20 20 13 18 15 3 12 47 38 214
2011 CH-03 26 25 9 12 13 4 11 60 30 200
2011 CH-04 24 28 14 14 15 2 4 55 31 66
2011 CH-05 16 16 8 22 31 0 8 34 57 48
2008 CH 27 22 13 12 16 2 8 55 31 484
2008 CH-01 42 20 0 6 20 0 12 70 30 16
2008 CH-02 25 21 15 12 15 3 9 52 31 178
2008 CH-03 29 23 11 13 15 2 7 57 30 191
2008 CH-04 22 26 10 12 17 4 10 55 33 49
2008 CH-05 24 24 17 9 20 3 3 51 31 34

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 30 38 22 6 3 0 1 68 9 473
2014 CH-02 40 40 17 3 1 0 0 79 4 169
2014 CH-03 27 38 25 6 3 0 1 66 9 182
2014 CH-04 16 35 30 11 8 0 1 51 19 72
2014 CH-05 16 43 22 8 11 0 0 59 19 35
2011 CH 33 38 16 8 3 0 1 73 11 557
2011 CH-01 39 53 0 7 0 0 0 93 7 15
2011 CH-02 39 42 14 3 2 0 0 81 5 213
2011 CH-03 34 35 18 8 2 0 2 71 10 200
2011 CH-04 20 38 18 14 11 0 0 57 25 64
2011 CH-05 26 28 19 20 8 0 0 54 28 48
2008 CH 25 36 22 10 6 0 0 62 17 484
2008 CH-01 18 45 6 20 11 0 0 63 31 16
2008 CH-02 32 37 21 5 4 0 1 70 9 178
2008 CH-03 22 39 22 12 5 0 0 61 17 191
2008 CH-04 23 28 19 19 10 0 0 52 29 49
2008 CH-05 12 29 27 14 17 0 0 41 31 34

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 52 23 7 6 6 3 3 80 12 473
2014 CH-02 52 23 8 6 6 4 2 80 12 169
2014 CH-03 53 22 8 4 8 2 3 79 13 182
2014 CH-04 54 22 4 9 4 0 6 81 14 72
2014 CH-05 51 32 3 3 0 5 6 94 3 35
2011 CH 54 24 9 4 5 2 3 82 9 560
2011 CH-01 74 7 6 6 0 0 7 87 7 15
2011 CH-02 55 25 8 4 4 1 1 83 8 214
2011 CH-03 55 21 9 4 6 2 3 80 10 200
2011 CH-04 57 26 9 2 4 0 2 85 6 66
2011 CH-05 46 32 4 4 8 0 6 83 13 48

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 CH 17 44 39 473
2014 CH-02 13 45 42 169
2014 CH-03 22 42 36 182
2014 CH-04 20 39 41 72
2014 CH-05 3 60 37 35
2011 CH 20 46 35 559
2011 CH-01 34 45 21 15
2011 CH-02 17 49 34 214
2011 CH-03 20 46 34 199
2011 CH-04 8 52 40 66
2011 CH-05 40 30 30 48

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 CH 28 20 29 13 10 82
2014 CH-02 18 18 37 18 8 22
2014 CH-03 30 25 27 14 4 42
2014 CH-04 27 7 34 7 25 14
2011 CH 26 26 25 9 13 108
2011 CH-02 19 32 32 8 9 37
2011 CH-03 25 25 28 13 10 40
2011 CH-05 45 20 19 5 10 18
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 38 44 12 5 1 0 0 82 6 473
2014 CH-02 35 47 11 6 0 1 0 83 6 169
2014 CH-03 38 41 14 6 0 0 0 79 6 182
2014 CH-04 41 42 8 4 4 0 1 84 8 72
2014 CH-05 43 46 11 0 0 0 0 89 0 35
2011 CH 40 41 10 6 2 1 1 82 8 558
2011 CH-01 43 44 7 0 0 0 7 93 0 14
2011 CH-02 37 39 13 8 1 1 0 77 10 214
2011 CH-03 42 42 7 6 3 1 0 84 9 199
2011 CH-04 42 47 9 3 0 0 0 88 3 66
2011 CH-05 44 38 12 4 2 0 0 82 6 48
2008 CH 43 38 10 5 2 1 0 83 7 485
2008 CH-01 37 45 18 0 0 0 0 82 0 16
2008 CH-02 44 40 8 4 4 1 0 84 8 178
2008 CH-03 44 37 10 6 1 1 0 83 8 192
2008 CH-04 43 38 10 4 3 0 2 83 6 49
2008 CH-05 45 32 20 3 0 0 0 77 3 34

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 19 43 22 10 4 3 0 63 14 473
2014 CH-02 19 41 24 7 7 2 0 61 15 169
2014 CH-03 18 44 21 11 2 4 0 64 14 182
2014 CH-04 18 42 20 15 3 2 0 62 18 72
2014 CH-05 25 33 35 5 3 0 0 58 7 35
2011 CH 21 44 18 10 5 2 0 66 15 559
2011 CH-01 34 34 6 20 0 6 0 72 22 15
2011 CH-02 21 43 19 11 3 2 1 66 15 214
2011 CH-03 20 45 18 10 6 2 0 66 16 199
2011 CH-04 17 46 20 9 6 2 0 64 15 66
2011 CH-05 28 38 20 8 6 0 0 66 14 48

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 17 36 24 8 3 12 0 61 12 472
2014 CH-02 20 33 24 7 6 10 0 59 15 169
2014 CH-03 14 37 26 7 2 14 0 59 10 181
2014 CH-04 17 41 16 13 1 12 0 65 17 72
2014 CH-05 22 33 35 5 0 5 0 58 5 35
2011 CH 17 39 20 8 4 12 0 64 13 559
2011 CH-01 27 40 6 7 0 19 0 84 9 15
2011 CH-02 18 35 20 9 4 14 0 62 15 213
2011 CH-03 19 41 20 6 4 9 0 66 12 200
2011 CH-04 7 45 25 6 5 12 0 60 12 66
2011 CH-05 18 36 22 14 2 8 0 59 18 48

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 5 24 43 18 6 1 2 25 30 471
2014 CH-02 4 25 41 17 9 1 3 27 30 168
2014 CH-03 6 23 41 21 6 0 2 27 30 181
2014 CH-04 6 25 44 15 4 3 4 20 34 72
2014 CH-05 5 21 65 8 0 0 0 8 27 35
2011 CH 10 21 36 20 8 2 4 30 32 557
2011 CH-01 23 22 21 7 20 0 7 29 48 14
2011 CH-02 7 19 37 20 11 2 4 33 27 213
2011 CH-03 10 18 37 24 6 2 3 31 29 199
2011 CH-04 10 29 40 14 4 0 3 18 41 66
2011 CH-05 14 30 35 16 4 0 2 20 44 48
2008 CH 7 26 38 20 6 2 1 26 35 482
2008 CH-01 0 39 31 18 6 0 6 25 42 16
2008 CH-02 8 21 40 21 8 2 0 30 30 176
2008 CH-03 6 26 36 20 6 3 3 27 35 191
2008 CH-04 8 31 42 16 4 0 0 20 39 49
2008 CH-05 6 43 30 18 3 0 0 21 49 34

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 9 19 31 26 9 3 3 37 30 472
2014 CH-02 10 19 27 27 8 4 4 38 32 169
2014 CH-03 7 23 32 26 7 2 3 35 31 181
2014 CH-04 6 13 33 20 19 5 2 43 21 72
2014 CH-05 5 21 40 30 3 0 0 33 27 35
2011 CH 10 18 29 23 13 4 4 39 31 559
2011 CH-01 21 7 7 19 26 7 13 56 36 15
2011 CH-02 8 18 26 24 16 4 3 43 28 213
2011 CH-03 12 15 32 25 11 3 3 38 28 200
2011 CH-04 9 20 33 22 8 5 3 32 31 66
2011 CH-05 12 32 30 16 6 2 2 22 46 48
2008 CH 8 21 30 20 13 4 3 36 31 481
2008 CH-01 6 30 20 18 6 14 6 30 45 16
2008 CH-02 5 20 34 16 20 4 2 38 26 176
2008 CH-03 11 20 26 23 10 3 5 37 34 190
2008 CH-04 10 28 27 27 4 4 0 33 39 49
2008 CH-05 9 20 45 18 9 0 0 27 29 34

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 20 30 25 14 6 1 3 21 53 469
2014 CH-02 13 33 20 19 8 1 6 29 50 166
2014 CH-03 22 24 33 13 5 0 3 19 47 181
2014 CH-04 24 32 21 12 6 3 2 19 59 72
2014 CH-05 30 46 19 3 3 0 0 5 76 35
2011 CH 18 24 29 15 8 2 4 25 45 557
2011 CH-01 7 7 20 39 6 14 7 57 18 15
2011 CH-02 13 23 31 16 11 1 5 29 38 212
2011 CH-03 20 21 33 15 7 0 3 23 43 200
2011 CH-04 29 29 24 15 1 0 1 17 59 66
2011 CH-05 29 37 18 4 10 2 0 15 67 47
2008 CH 17 25 29 16 7 3 4 24 45 479
2008 CH-01 13 19 38 6 6 6 12 15 38 16
2008 CH-02 14 24 27 19 10 3 3 31 41 175
2008 CH-03 18 28 28 16 5 1 4 22 48 190
2008 CH-04 30 21 27 12 4 4 2 18 54 48
2008 CH-05 14 23 42 15 3 3 0 18 38 34

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 4 12 38 31 10 2 3 43 17 468
2014 CH-02 4 7 38 33 14 2 3 49 11 168
2014 CH-03 5 9 37 33 10 2 4 46 15 179
2014 CH-04 4 24 38 24 5 1 3 31 29 71
2014 CH-05 5 19 52 24 0 0 0 24 25 35
2011 CH 6 14 32 30 14 1 4 46 21 558
2011 CH-01 0 8 30 21 27 7 7 56 9 14
2011 CH-02 5 10 29 32 18 0 5 53 15 213
2011 CH-03 5 12 28 36 13 1 5 52 19 200
2011 CH-04 8 13 52 23 3 1 0 26 21 66
2011 CH-05 8 36 36 12 8 0 0 20 44 48
2008 CH 7 16 36 25 13 1 2 39 23 481
2008 CH-01 6 14 32 31 5 0 12 41 23 16
2008 CH-02 6 13 29 29 21 2 2 51 19 176
2008 CH-03 5 15 38 25 12 1 3 39 21 190
2008 CH-04 6 23 53 12 4 2 0 16 30 49
2008 CH-05 11 32 38 15 3 0 0 18 44 34

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 16 25 32 16 6 2 3 23 43 470
2014 CH-02 10 21 33 21 9 2 3 32 33 167
2014 CH-03 15 27 34 15 4 2 3 21 44 181
2014 CH-04 26 28 24 12 4 0 5 17 58 72
2014 CH-05 22 30 38 5 5 0 0 10 52 35
2011 CH 17 21 24 22 8 2 4 33 41 560
2011 CH-01 21 7 7 19 19 7 19 52 39 15
2011 CH-02 14 17 25 25 11 2 5 39 34 214
2011 CH-03 17 21 23 26 8 3 2 36 40 200
2011 CH-04 21 33 31 12 1 0 1 14 55 66
2011 CH-05 28 33 24 12 4 0 0 16 61 48
2008 CH 16 24 30 16 10 2 2 27 42 483
2008 CH-01 14 30 38 6 6 0 6 13 46 16
2008 CH-02 11 19 27 23 17 2 2 41 31 177
2008 CH-03 19 23 34 12 7 2 4 20 44 192
2008 CH-04 24 30 32 12 2 0 0 14 54 48
2008 CH-05 18 43 24 9 3 3 0 12 63 34

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 6 14 25 32 14 3 6 50 22 469
2014 CH-02 6 15 21 34 14 3 7 53 24 167
2014 CH-03 5 14 27 29 15 4 5 49 21 180
2014 CH-04 9 11 32 26 11 0 10 41 23 72
2014 CH-05 3 14 19 54 8 0 3 63 17 35
2011 CH 6 12 23 32 18 3 6 54 20 557
2011 CH-01 0 15 8 14 27 22 15 64 23 14
2011 CH-02 2 10 22 36 20 2 8 62 14 213
2011 CH-03 9 13 23 31 17 2 4 52 23 200
2011 CH-04 8 15 28 32 11 2 4 46 24 65
2011 CH-05 12 14 32 20 16 4 2 38 28 48
2008 CH 8 19 27 24 13 4 5 41 30 482
2008 CH-01 0 30 33 25 0 0 12 28 34 16
2008 CH-02 2 16 24 30 19 5 4 54 20 176
2008 CH-03 11 21 28 19 11 4 6 34 35 191
2008 CH-04 14 17 27 28 11 2 0 40 32 49
2008 CH-05 17 25 23 23 9 3 0 33 43 34

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 15 25 30 15 7 3 5 24 44 470
2014 CH-02 10 23 26 21 9 2 7 34 37 168
2014 CH-03 18 20 36 12 5 4 4 19 42 180
2014 CH-04 22 25 26 9 9 3 6 20 52 72
2014 CH-05 19 43 25 13 0 0 0 13 62 35

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 56 38 4 2 0 0 0 94 2 473
2014 CH-02 50 42 5 3 0 0 0 92 3 169
2014 CH-03 55 38 4 2 0 1 0 93 2 182
2014 CH-04 66 31 1 1 0 0 0 97 1 72
2014 CH-05 68 32 0 0 0 0 0 100 0 35
2011 CH 66 28 3 2 1 1 0 95 2 556
2011 CH-01 65 35 0 0 0 0 0 100 0 14
2011 CH-02 63 30 4 1 1 0 0 94 2 214
2011 CH-03 65 30 3 2 1 1 0 95 2 197
2011 CH-04 71 23 3 3 0 0 0 94 3 66
2011 CH-05 70 28 0 0 0 0 2 100 0 48

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 35 35 11 11 7 1 0 71 18 473
2014 CH-02 32 35 13 10 9 1 0 68 19 169
2014 CH-03 34 31 12 14 8 1 0 66 22 182
2014 CH-04 39 38 8 6 6 3 1 79 12 72
2014 CH-05 49 43 5 3 0 0 0 92 3 35

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 36 45 9 6 2 0 0 82 9 473
2014 CH-02 36 42 10 8 4 0 0 78 12 169
2014 CH-03 38 43 8 6 3 1 1 82 9 182
2014 CH-04 32 50 11 5 0 1 1 83 6 72
2014 CH-05 36 59 6 0 0 0 0 94 0 35

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 41 40 10 2 3 4 0 84 5 473
2014 CH-02 40 44 9 3 2 1 1 86 5 169
2014 CH-03 39 37 9 3 4 7 0 83 7 182
2014 CH-04 42 32 18 2 3 4 0 76 5 72
2014 CH-05 41 45 8 0 0 5 0 91 0 35

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 40 41 10 3 3 2 0 83 6 473
2014 CH-02 43 42 10 2 2 1 0 86 5 169
2014 CH-03 41 37 11 4 4 3 0 80 8 182
2014 CH-04 34 41 13 4 3 5 0 79 7 72
2014 CH-05 33 56 8 3 0 0 0 89 3 35
2011 CH 31 44 12 5 4 4 1 78 10 560
2011 CH-01 41 46 6 0 0 7 0 93 0 15
2011 CH-02 30 44 13 5 4 3 0 77 9 214
2011 CH-03 34 40 12 5 5 3 1 77 10 200
2011 CH-04 21 45 19 6 4 5 0 70 11 66
2011 CH-05 27 55 2 14 2 0 0 82 16 48

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 43 39 11 4 2 0 0 83 6 473
2014 CH-02 42 41 11 3 2 0 0 84 5 169
2014 CH-03 43 40 10 3 4 1 0 83 7 182
2014 CH-04 43 35 12 6 1 1 1 80 8 72
2014 CH-05 47 35 16 3 0 0 0 82 3 35
2011 CH 36 38 13 7 4 1 0 75 11 560
2011 CH-01 53 26 14 7 0 0 0 79 7 15
2011 CH-02 35 39 14 8 3 1 0 75 11 214
2011 CH-03 39 38 13 6 4 0 0 77 10 200
2011 CH-04 38 30 14 11 6 1 0 69 17 66
2011 CH-05 30 45 18 6 2 0 0 74 8 48
2008 CH 32 43 12 9 4 1 0 76 13 483
2008 CH-01 24 33 18 19 6 0 0 58 25 16
2008 CH-02 30 46 12 8 3 1 0 76 11 177
2008 CH-03 34 41 9 12 3 1 0 75 15 191
2008 CH-04 27 44 14 6 8 0 0 71 14 49
2008 CH-05 39 47 9 3 0 3 0 88 3 34

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 21 35 18 10 8 4 4 61 19 473
2014 CH-02 19 31 16 15 10 5 4 55 27 169
2014 CH-03 19 34 20 10 8 3 5 58 20 182
2014 CH-04 27 44 15 4 2 6 2 77 7 72
2014 CH-05 27 52 13 5 0 3 0 81 6 35

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 38 45 10 3 2 2 0 85 5 472
2014 CH-02 38 44 10 3 2 3 0 84 6 169
2014 CH-03 36 46 11 2 2 3 0 84 4 181
2014 CH-04 38 49 4 6 0 2 0 89 7 72
2014 CH-05 49 35 11 5 0 0 0 84 5 35
2011 CH 39 41 9 4 2 4 1 84 7 558
2011 CH-01 34 40 13 7 0 0 7 79 8 15
2011 CH-02 39 41 8 5 1 5 2 85 6 213
2011 CH-03 38 40 9 5 4 3 1 82 9 200
2011 CH-04 43 39 12 5 1 0 0 82 6 65
2011 CH-05 39 46 8 0 2 4 0 89 2 48

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 28 40 15 7 4 4 2 73 12 473
2014 CH-02 26 43 13 8 5 3 2 73 14 169
2014 CH-03 28 36 18 8 3 6 2 69 12 182
2014 CH-04 34 36 12 11 4 3 1 72 15 72
2014 CH-05 44 49 5 0 3 0 0 92 3 35
2011 CH 28 37 12 10 5 7 2 71 16 559
2011 CH-01 19 33 7 7 7 26 0 71 19 15
2011 CH-02 23 39 14 11 4 6 2 68 17 214
2011 CH-03 35 34 9 6 6 7 3 77 13 200
2011 CH-04 22 32 18 15 7 5 2 58 24 66
2011 CH-05 28 44 8 14 4 2 0 73 19 47
2008 CH 23 41 13 12 5 5 1 68 18 484
2008 CH-01 13 55 13 19 0 0 0 68 19 16
2008 CH-02 18 44 14 10 5 6 2 67 17 178
2008 CH-03 28 37 10 14 4 6 1 71 19 191
2008 CH-04 18 44 12 16 6 2 2 65 23 49
2008 CH-05 30 38 20 9 3 0 0 68 12 34

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 20 30 25 9 8 6 2 54 19 472
2014 CH-02 21 25 26 11 8 5 4 50 22 169
2014 CH-03 20 27 27 7 10 8 2 51 19 181
2014 CH-04 22 33 22 9 9 3 2 58 19 72
2014 CH-05 19 62 13 0 3 3 0 84 3 35
2011 CH 14 34 23 13 7 6 3 52 22 558
2011 CH-01 13 26 7 7 6 34 7 66 22 15
2011 CH-02 13 36 24 12 7 5 3 53 21 214
2011 CH-03 15 33 21 17 6 6 3 53 25 198
2011 CH-04 8 35 37 9 7 4 0 44 17 66
2011 CH-05 18 32 28 16 2 4 0 52 19 48

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 12 26 19 16 13 12 2 44 33 473
2014 CH-02 11 23 23 16 16 10 1 38 36 169
2014 CH-03 11 31 16 15 11 15 2 50 31 182
2014 CH-04 18 21 16 18 13 12 2 45 36 72
2014 CH-05 17 30 24 16 5 5 3 51 23 35
2011 CH 12 23 18 16 12 15 3 43 35 558
2011 CH-01 13 26 0 19 29 7 7 45 55 15
2011 CH-02 9 20 19 20 12 17 2 37 40 214
2011 CH-03 14 28 18 14 12 11 5 49 30 198
2011 CH-04 9 21 20 12 13 24 0 40 34 66
2011 CH-05 14 19 20 22 10 12 4 38 37 48

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 29 52 6 9 4 0 0 81 13 473
2014 CH-02 32 55 2 7 3 0 0 87 10 169
2014 CH-03 27 49 7 13 4 0 0 76 17 182
2014 CH-04 20 57 11 5 5 1 0 78 11 72
2014 CH-05 30 49 11 10 0 0 0 79 10 35
2011 CH 36 49 5 8 2 0 0 85 10 560
2011 CH-01 61 32 0 7 0 0 0 93 7 15
2011 CH-02 39 50 3 7 2 0 0 88 8 214
2011 CH-03 33 50 6 8 3 0 0 83 11 200
2011 CH-04 38 41 6 13 1 0 0 79 15 66
2011 CH-05 34 50 6 10 0 0 0 84 10 48
2008 CH 36 49 3 9 2 0 0 85 12 485
2008 CH-01 57 38 0 5 0 0 0 95 5 16
2008 CH-02 41 51 2 5 1 0 0 92 6 178
2008 CH-03 31 48 5 12 4 0 0 79 16 192
2008 CH-04 29 56 0 11 4 0 0 85 15 49
2008 CH-05 39 38 6 18 0 0 0 77 18 34

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 41 38 7 8 5 0 0 80 13 472
2014 CH-02 34 46 9 8 4 0 0 79 11 169
2014 CH-03 43 34 6 9 7 0 1 77 16 182
2014 CH-04 50 35 5 5 4 0 1 85 10 71
2014 CH-05 55 32 8 5 0 0 0 87 5 35
2011 CH 39 40 8 8 5 0 0 79 13 558
2011 CH-01 57 35 0 7 0 0 0 93 7 14
2011 CH-02 35 44 7 9 5 0 0 79 14 214
2011 CH-03 42 35 10 7 5 0 0 78 12 199
2011 CH-04 41 40 9 9 2 0 0 80 11 66
2011 CH-05 36 40 10 4 10 0 0 76 14 48

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 46 40 6 6 1 0 0 86 7 473
2014 CH-02 47 41 8 4 0 0 0 88 4 169
2014 CH-03 44 40 4 9 3 0 1 84 12 182
2014 CH-04 50 31 13 4 1 0 0 81 5 72
2014 CH-05 49 48 0 3 0 0 0 97 3 35

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 60 25 7 5 2 1 1 86 6 473
2014 CH-02 60 26 7 5 1 1 1 87 6 169
2014 CH-03 59 22 8 6 3 0 1 83 9 182
2014 CH-04 63 24 4 4 1 3 1 91 5 72
2014 CH-05 59 33 8 0 0 0 0 92 0 35
2011 CH 67 20 5 4 2 0 1 89 6 559
2011 CH-01 73 13 7 0 7 0 0 86 7 15
2011 CH-02 66 22 6 3 2 0 1 89 5 214
2011 CH-03 67 16 6 6 3 1 1 85 9 200
2011 CH-04 71 22 1 4 0 0 1 94 4 66
2011 CH-05 63 31 2 2 2 0 0 94 4 48
2008 CH 65 19 8 5 2 0 1 85 7 484
2008 CH-01 56 6 13 19 6 0 0 62 25 16
2008 CH-02 66 18 10 5 0 0 1 84 6 178
2008 CH-03 64 19 7 5 4 0 1 85 8 191
2008 CH-04 67 23 0 6 2 2 0 92 8 49
2008 CH-05 70 18 12 0 0 0 0 88 0 34

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 62 20 6 6 4 1 2 84 10 473
2014 CH-02 64 20 4 8 2 1 2 86 10 169
2014 CH-03 63 18 6 5 6 0 2 82 12 182
2014 CH-04 58 23 8 4 3 3 1 85 7 72
2014 CH-05 46 30 13 8 3 0 0 76 11 35
2011 CH 64 18 6 6 4 0 1 83 11 560
2011 CH-01 53 21 13 0 14 0 0 74 14 15
2011 CH-02 67 18 6 4 3 0 2 86 7 214
2011 CH-03 66 14 5 7 7 0 1 81 14 200
2011 CH-04 68 19 6 6 2 0 0 87 7 66
2011 CH-05 44 28 12 10 6 0 0 72 16 48
2008 CH 63 18 5 9 3 0 1 83 12 484
2008 CH-01 62 6 0 25 6 0 0 69 31 16
2008 CH-02 67 18 7 5 0 0 2 87 5 178
2008 CH-03 63 17 4 9 6 0 2 81 15 191
2008 CH-04 57 27 6 9 0 0 0 84 9 49
2008 CH-05 59 15 6 12 9 0 0 74 20 34

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 69 15 6 3 3 1 3 87 7 473
2014 CH-02 68 14 6 3 3 1 5 86 7 169
2014 CH-03 68 17 6 3 4 1 3 87 7 182
2014 CH-04 66 19 6 1 4 1 2 89 5 72
2014 CH-05 71 13 5 11 0 0 0 84 11 35
2011 CH 66 14 6 6 4 1 4 83 10 555
2011 CH-01 71 15 7 0 7 0 0 86 7 14
2011 CH-02 67 14 6 4 3 0 6 86 7 211
2011 CH-03 70 11 5 7 5 0 2 82 12 200
2011 CH-04 64 20 8 1 3 0 3 87 5 65
2011 CH-05 54 14 12 14 6 0 0 68 20 48
2008 CH 64 14 5 6 4 0 7 84 11 484
2008 CH-01 50 19 6 19 6 0 0 69 25 16
2008 CH-02 69 11 5 6 3 0 7 86 9 178
2008 CH-03 62 14 6 4 6 0 8 83 10 191
2008 CH-04 59 21 4 9 3 0 4 83 12 49
2008 CH-05 56 26 3 9 6 0 0 83 14 34

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 80 11 3 1 2 1 3 94 3 472
2014 CH-02 79 13 2 0 3 1 3 95 3 169
2014 CH-03 80 12 2 1 1 1 4 95 3 181
2014 CH-04 76 9 8 1 1 0 4 89 3 72
2014 CH-05 86 11 3 0 0 0 0 97 0 35
2011 CH 76 12 4 1 2 0 4 92 3 559
2011 CH-01 80 7 0 0 7 0 7 92 8 15
2011 CH-02 75 12 4 2 2 0 6 92 4 214
2011 CH-03 79 11 4 1 2 0 2 92 3 199
2011 CH-04 80 12 6 0 1 0 0 92 1 66
2011 CH-05 70 20 6 2 0 2 0 92 2 48
2008 CH 77 9 3 3 3 1 5 92 6 485
2008 CH-01 75 6 0 13 6 0 0 81 19 16
2008 CH-02 79 8 2 2 3 1 7 93 5 178
2008 CH-03 74 9 4 3 2 1 7 90 6 192
2008 CH-04 75 19 0 0 4 0 2 96 4 49
2008 CH-05 80 12 3 3 3 0 0 91 6 34

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 59 20 9 3 3 2 5 84 6 473
2014 CH-02 60 23 5 2 2 1 7 90 5 169
2014 CH-03 58 18 11 4 3 2 4 81 8 182
2014 CH-04 55 20 13 3 4 3 2 79 7 72
2014 CH-05 55 24 16 0 6 0 0 78 6 35

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 61 21 8 3 1 3 2 87 4 473
2014 CH-02 61 20 7 4 1 4 4 88 5 169
2014 CH-03 61 23 8 3 1 3 1 88 4 182
2014 CH-04 62 19 8 4 1 4 1 86 6 72
2014 CH-05 65 19 11 3 0 3 0 86 3 35
2011 CH 59 22 9 3 1 1 5 86 5 557
2011 CH-01 66 20 13 0 0 0 0 87 0 15
2011 CH-02 58 21 11 4 0 0 5 84 5 212
2011 CH-03 63 17 8 3 3 1 4 84 7 200
2011 CH-04 57 28 6 0 1 0 8 92 2 65
2011 CH-05 47 41 6 2 0 2 2 92 2 48
2008 CH 57 20 11 5 2 3 3 81 7 483
2008 CH-01 32 23 13 19 0 13 0 64 22 16
2008 CH-02 58 21 11 5 0 3 2 84 5 177
2008 CH-03 58 17 10 5 4 2 3 79 10 191
2008 CH-04 51 25 16 2 0 0 6 81 2 49
2008 CH-05 57 26 9 3 0 6 0 88 3 34

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CH 13 87 473
2014 CH-02 17 83 169
2014 CH-03 12 88 182
2014 CH-04 12 88 72

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 49 60
2014 CH-02 61 28
2014 CH-03 43 22

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 62 60
2014 CH-02 59 28
2014 CH-03 64 22

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 17 60

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH-02 0 28

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH-03 0 22

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 11 60

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 0 60
2014 CH-02 0 28
2014 CH-03 0 22

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 41 60
2014 CH-02 32 28
2014 CH-03 46 22

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 49 60
2014 CH-02 42 28
2014 CH-03 64 22

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 51 60
2014 CH-02 46 28
2014 CH-03 56 22

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 40 60
2014 CH-02 42 28
2014 CH-03 48 22

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 26 60
2014 CH-03 45 22

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 65 60
2014 CH-02 72 28
2014 CH-03 60 22

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 41 60
2014 CH-02 31 28
2014 CH-03 43 22

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH-02 0 28

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 11 60

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 47 60
2014 CH-02 49 28
2014 CH-03 47 22

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 32 60
2014 CH-02 32 28
2014 CH-03 30 22

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 10 60

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 50 60
2014 CH-02 40 28
2014 CH-03 66 22

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 28 60
2014 CH-02 21 28
2014 CH-03 34 22

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 15 60

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 22 60
2014 CH-03 40 22

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 22 60
2014 CH-03 43 22

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 8 60

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 13 60
2014 CH-02 17 28

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 10 60

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 CH 29 60
2014 CH-02 35 28

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 12 55

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 25 55
2014 CH-02 33 25
2014 CH-03 25 20

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 14 55

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 20 55
2014 CH-02 23 25

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 20 55
2014 CH-03 38 20

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 9 55

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 0 55
2014 CH-02 0 25
2014 CH-03 0 20

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH-03 0 20

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 12 55

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 18 55
2014 CH-03 32 20

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 15 55
2014 CH-03 28 20

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 47 55
2014 CH-02 54 25
2014 CH-03 37 20

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 0 55
2014 CH-02 0 25
2014 CH-03 0 20

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 51 55
2014 CH-02 65 25
2014 CH-03 42 20

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 CH 11 55

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 14 16 19 4 7 30 9 49 19 472
2014 CH-02 10 13 20 5 10 31 11 39 26 169
2014 CH-03 11 20 16 4 7 31 11 53 18 181
2014 CH-04 21 16 18 4 4 31 5 58 13 72
2014 CH-05 33 14 21 5 3 22 3 62 10 35

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 26 29 19 5 5 15 1 65 12 473
2014 CH-02 22 29 21 7 6 13 2 59 16 169
2014 CH-03 27 29 16 5 6 17 0 68 13 182
2014 CH-04 30 24 18 5 1 21 0 68 9 72
2014 CH-05 36 25 26 2 0 11 0 68 2 35
2011 CH 27 39 13 6 4 10 1 74 11 558
2011 CH-01 26 54 7 0 0 13 0 92 0 15
2011 CH-02 26 39 15 6 4 8 1 72 11 213
2011 CH-03 27 39 10 7 5 11 0 74 14 199
2011 CH-04 24 32 18 8 0 18 0 68 9 66
2011 CH-05 26 47 16 4 0 8 0 78 5 48

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CH 7 93 472
2014 CH-02 7 93 169
2014 CH-03 7 93 182
2014 CH-04 11 89 71
2014 CH-05 0 100 35

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 51 33
2014 CH-02 60 10
2014 CH-03 53 15

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 66 33
2014 CH-02 70 10
2014 CH-03 66 15

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 0 33
2014 CH-02 0 10
2014 CH-03 0 15

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH-02 0 10

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH-02 0 10

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 31 34
2014 CH-02 55 11

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 27 34

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 21 34

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 20 34

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 17 34

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 0 34
2014 CH-02 0 11
2014 CH-03 0 15

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 21 34

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 0 34
2014 CH-02 0 11
2014 CH-03 0 15

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 23 34

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 17 33

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 15 33

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 15 33

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH-03 0 15

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 CH 58 33
2014 CH-02 61 10
2014 CH-03 54 15

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CH 0 30
2014 CH-03 0 13

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CH 28 30

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CH 0 30
2014 CH-03 0 13

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CH-03 0 13

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CH-03 0 13

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CH 46 30
2014 CH-03 44 13

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CH-03 0 13

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 CH 64 30
2014 CH-03 63 13

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 14 16 18 3 2 36 11 56 9 471
2014 CH-02 12 13 20 5 2 36 12 47 14 169
2014 CH-03 12 20 16 2 2 39 9 61 8 180
2014 CH-04 14 14 21 3 1 35 10 53 7 72
2014 CH-05 25 19 16 0 0 27 13 73 0 35

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 27 32 17 3 2 18 2 73 6 473
2014 CH-02 27 35 17 3 2 14 2 73 6 169
2014 CH-03 25 34 13 4 1 21 1 75 7 182
2014 CH-04 27 26 20 1 1 21 3 70 4 72
2014 CH-05 30 27 24 0 0 19 0 71 0 35
2011 CH 34 34 14 4 2 11 1 78 7 558
2011 CH-01 26 54 0 7 0 13 0 92 8 15
2011 CH-02 36 34 15 3 3 8 1 77 7 214
2011 CH-03 32 32 15 5 3 13 0 73 9 198
2011 CH-04 34 27 17 2 0 19 2 77 2 66
2011 CH-05 39 51 4 2 0 2 2 94 2 48

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CH 13 87 471
2014 CH-02 14 86 169
2014 CH-03 14 86 180
2014 CH-04 15 85 72

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CH 84 16 61
2014 CH-02 83 17 24
2014 CH-03 92 8 23
2014 CH-04 71 29 10

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 64 20 7 4 2 2 2 87 6 51
2014 CH-02 60 20 5 10 5 0 0 80 15 20
2014 CH-03 57 30 4 0 0 4 4 95 0 21

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 21 55 16 5 1 1 0 77 7 473
2014 CH-02 15 52 20 9 2 1 0 68 11 169
2014 CH-03 22 55 15 5 1 2 0 79 7 182
2014 CH-04 24 60 14 3 0 0 0 84 3 72
2014 CH-05 33 60 8 0 0 0 0 92 0 35
2011 CH 21 55 12 5 2 2 2 79 8 559
2011 CH-01 27 25 14 0 6 7 21 73 8 15
2011 CH-02 17 57 12 6 4 3 0 77 11 213
2011 CH-03 22 56 12 6 3 0 1 80 9 200
2011 CH-04 24 60 11 3 0 0 1 86 3 66
2011 CH-05 32 47 12 4 0 2 4 83 4 48
2008 CH 20 51 14 8 3 2 1 74 12 484
2008 CH-01 13 45 13 18 0 6 6 65 21 16
2008 CH-02 17 46 17 12 6 3 1 64 18 178
2008 CH-03 20 58 10 6 3 2 0 80 9 191
2008 CH-04 35 46 17 2 0 0 0 82 2 49
2008 CH-05 33 50 9 6 0 0 3 85 6 34

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 7 26 29 7 3 22 6 46 14 473
2014 CH-02 8 29 29 5 1 23 4 51 9 169
2014 CH-03 5 26 30 6 3 22 6 44 13 182
2014 CH-04 5 19 21 15 9 24 8 34 34 72
2014 CH-05 14 24 30 5 0 21 5 52 7 35
2011 CH 7 22 24 8 4 28 6 45 19 560
2011 CH-01 20 12 27 0 0 19 21 55 0 15
2011 CH-02 6 22 24 7 6 29 7 44 19 214
2011 CH-03 7 24 23 10 3 27 6 46 21 200
2011 CH-04 3 24 21 13 3 34 1 42 24 66
2011 CH-05 12 16 34 6 4 18 10 39 13 48

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 39 36 12 4 1 6 1 81 6 473
2014 CH-02 35 40 13 4 2 5 0 80 6 169
2014 CH-03 40 36 13 3 1 7 0 82 4 182
2014 CH-04 45 31 9 8 1 6 0 81 10 72
2014 CH-05 51 38 5 5 0 0 0 89 5 35
2011 CH 37 37 12 3 2 8 2 82 5 560
2011 CH-01 20 38 14 0 0 6 21 80 0 15
2011 CH-02 33 41 12 3 1 8 1 81 5 214
2011 CH-03 40 35 11 3 2 8 1 82 6 200
2011 CH-04 50 23 14 3 1 7 1 80 5 66
2011 CH-05 36 45 14 0 0 2 4 85 0 48
2008 CH 31 36 12 6 2 12 1 77 10 485
2008 CH-01 25 31 6 13 0 19 6 75 17 16
2008 CH-02 27 34 13 5 2 19 0 75 9 178
2008 CH-03 33 39 9 6 3 9 0 80 10 192
2008 CH-04 39 35 14 4 2 7 0 79 7 49
2008 CH-05 34 35 12 9 3 6 3 75 12 34

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CH 29 37 15 4 2 12 1 75 7 473
2014 CH-02 29 42 12 3 2 11 0 80 6 169
2014 CH-03 27 39 17 4 2 11 1 75 6 182
2014 CH-04 30 29 13 9 3 16 0 70 14 72
2014 CH-05 36 25 18 5 3 13 0 69 10 35
2011 CH 30 33 16 4 1 13 2 74 6 558
2011 CH-01 26 33 14 0 0 6 21 80 0 15
2011 CH-02 28 37 17 3 1 13 1 75 5 213
2011 CH-03 32 31 15 4 2 15 1 75 7 200
2011 CH-04 29 25 21 6 3 15 1 64 11 65
2011 CH-05 33 39 16 2 0 6 4 80 2 48
2008 CH 31 34 16 6 3 9 1 72 10 484
2008 CH-01 24 37 26 0 6 6 0 66 7 16
2008 CH-02 29 33 19 5 2 9 2 70 8 178
2008 CH-03 33 36 12 6 3 10 0 77 10 191
2008 CH-04 29 35 18 6 2 10 0 71 8 49
2008 CH-05 39 35 11 12 3 0 0 74 14 34