2014 Public Service Employee Survey Results by Theme for the Public Service by Question 90 and 91. Please indicate your occupational group and level. Occupational Group AO

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Notice of correction: Results broken down by questions 90 and 91 (occupational groups and levels) have been revised and updated on March 5, 2015.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 22 41 14 11 13 0 0 62 24 274
2014 AO-01 50 50 0 0 0 0 0 100 0 16
2014 AO-02 28 52 6 7 7 0 0 80 14 14
2014 AO-03 13 41 16 15 15 0 0 54 30 181
2014 AO-04 30 39 14 4 13 0 0 69 17 46
2014 AO-05 59 21 0 12 8 0 0 80 20 14
2011 AO 25 32 13 15 15 0 0 57 30 334
2011 AO-01 81 19 0 0 0 0 0 100 0 10
2011 AO-02 23 36 10 21 11 0 0 59 32 39
2011 AO-03 20 28 17 16 19 0 0 48 35 188
2011 AO-04 17 47 11 15 10 0 0 64 25 63
2011 AO-05 51 22 3 7 16 0 0 73 23 31
2008 AO 23 39 12 13 12 0 0 63 26 267
2008 AO-01 20 61 19 0 0 0 0 81 0 10
2008 AO-02 13 41 15 18 13 0 0 54 31 91
2008 AO-03 24 33 12 16 14 0 0 57 31 80
2008 AO-04 28 44 5 10 10 3 0 74 21 42
2008 AO-05 40 41 4 0 15 0 0 82 15 29

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 59 33 4 2 1 0 0 92 4 275
2014 AO-01 75 25 0 0 0 0 0 100 0 16
2014 AO-02 59 34 0 0 7 0 0 93 7 15
2014 AO-03 53 37 6 2 2 0 1 90 4 181
2014 AO-04 68 29 0 2 0 0 0 98 2 46
2014 AO-05 80 12 0 8 0 0 0 92 8 14
2011 AO 57 31 6 4 2 0 0 88 6 335
2011 AO-01 81 19 0 0 0 0 0 100 0 10
2011 AO-02 55 35 8 3 0 0 0 90 3 40
2011 AO-03 53 33 7 4 3 0 0 85 8 188
2011 AO-04 60 32 3 3 2 0 0 92 5 63
2011 AO-05 73 20 3 3 0 0 0 93 3 31

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 50 31 10 4 4 0 0 82 9 274
2014 AO-01 81 19 0 0 0 0 0 100 0 16
2014 AO-02 59 34 7 0 0 0 0 93 0 15
2014 AO-03 43 34 11 6 6 0 0 77 12 180
2014 AO-04 56 29 13 2 0 0 0 85 2 46
2014 AO-05 80 12 0 0 8 0 0 92 8 14
2011 AO 50 28 10 9 3 0 0 78 12 335
2011 AO-01 71 29 0 0 0 0 0 100 0 10
2011 AO-02 47 33 12 8 0 0 0 80 8 40
2011 AO-03 49 23 12 12 4 0 0 72 16 188
2011 AO-04 45 42 3 8 2 0 0 87 10 63
2011 AO-05 63 21 10 3 3 0 0 84 6 31

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 29 42 13 9 6 0 0 71 16 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 26 55 6 7 7 0 0 81 13 15
2014 AO-03 22 43 17 10 8 0 0 65 18 181
2014 AO-04 33 44 9 12 2 0 0 77 14 46
2014 AO-05 75 12 0 6 8 0 0 86 14 14
2011 AO 33 35 12 12 8 0 0 68 20 334
2011 AO-01 80 20 0 0 0 0 0 100 0 10
2011 AO-02 36 38 11 8 8 0 0 74 16 39
2011 AO-03 26 39 12 15 7 0 0 65 22 188
2011 AO-04 34 30 15 11 10 0 0 64 21 63
2011 AO-05 57 20 7 0 16 0 0 77 16 31
2008 AO 32 41 13 7 7 0 0 73 14 269
2008 AO-01 20 80 0 0 0 0 0 100 0 10
2008 AO-02 23 47 16 10 4 0 0 70 14 92
2008 AO-03 33 37 17 5 8 0 0 70 13 80
2008 AO-04 46 23 13 10 8 0 0 69 18 42
2008 AO-05 42 39 4 7 7 0 0 82 15 29

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 15 32 17 20 16 0 0 47 36 275
2014 AO-01 50 25 24 0 0 0 0 76 0 16
2014 AO-02 7 49 7 25 13 0 0 55 38 15
2014 AO-03 12 31 17 21 18 1 0 43 40 181
2014 AO-04 12 35 17 23 13 0 0 47 36 46
2014 AO-05 38 35 8 6 14 0 0 73 20 14
2011 AO 19 23 16 18 23 1 0 42 42 333
2011 AO-01 29 51 10 10 0 0 0 80 10 10
2011 AO-02 17 26 24 18 16 0 0 43 34 39
2011 AO-03 15 21 15 19 28 1 1 37 48 187
2011 AO-04 22 19 14 21 24 0 0 40 46 63
2011 AO-05 29 38 14 7 10 3 0 69 17 31

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 12 35 18 19 16 0 0 47 35 275
2014 AO-01 44 37 19 0 0 0 0 81 0 16
2014 AO-02 13 42 7 25 13 0 0 55 38 15
2014 AO-03 8 32 20 21 19 0 0 40 40 181
2014 AO-04 10 39 19 19 13 0 0 49 32 46
2014 AO-05 38 43 0 12 8 0 0 80 20 14
2011 AO 17 23 14 22 23 0 0 41 46 333
2011 AO-01 39 51 0 10 0 0 0 90 10 10
2011 AO-02 8 30 29 15 18 0 0 37 34 39
2011 AO-03 13 20 14 23 29 1 0 34 52 187
2011 AO-04 20 24 6 31 20 0 0 43 50 63
2011 AO-05 39 25 10 16 10 0 0 64 26 31
2008 AO 14 31 17 21 17 0 0 45 38 269
2008 AO-01 0 20 41 10 29 0 0 20 39 10
2008 AO-02 11 32 24 20 14 0 0 42 34 92
2008 AO-03 16 28 13 23 20 0 0 44 43 80
2008 AO-04 14 29 7 24 25 0 0 43 50 42
2008 AO-05 30 36 11 15 7 0 0 67 22 29

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 26 28 18 11 10 3 4 58 23 275
2014 AO-01 50 38 6 0 0 6 0 93 0 16
2014 AO-02 20 22 13 19 13 13 0 48 37 15
2014 AO-03 21 27 20 13 12 3 5 52 26 181
2014 AO-04 24 37 18 9 6 0 6 65 16 46
2014 AO-05 69 12 6 6 8 0 0 80 14 14
2011 AO 26 25 18 12 11 4 2 55 26 334
2011 AO-01 60 20 0 10 0 0 10 89 11 10
2011 AO-02 20 42 20 7 8 3 0 63 16 39
2011 AO-03 20 25 20 14 14 6 2 48 30 188
2011 AO-04 29 18 19 15 12 3 5 51 29 63
2011 AO-05 51 23 10 3 7 3 3 78 11 31
2008 AO 24 25 23 10 10 3 6 53 22 268
2008 AO-01 10 51 10 10 19 0 0 61 29 10
2008 AO-02 24 23 27 10 9 3 3 51 20 91
2008 AO-03 22 25 24 12 10 5 1 50 24 80
2008 AO-04 20 22 20 5 10 3 20 54 19 42
2008 AO-05 33 28 18 11 4 0 6 65 16 29
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 46 28 9 9 5 2 0 75 15 275
2014 AO-01 63 24 13 0 0 0 0 87 0 16
2014 AO-02 49 20 12 13 7 0 0 68 20 15
2014 AO-03 46 25 10 11 5 3 1 73 17 181
2014 AO-04 35 40 9 6 9 2 0 76 15 46
2014 AO-05 53 39 0 0 8 0 0 92 8 14
2011 AO 35 29 15 9 10 2 0 65 19 335
2011 AO-01 71 29 0 0 0 0 0 100 0 10
2011 AO-02 32 41 12 5 8 3 0 75 13 40
2011 AO-03 35 30 14 8 11 2 0 66 20 188
2011 AO-04 32 19 23 14 8 5 0 53 23 63
2011 AO-05 32 23 19 13 13 0 0 55 26 31
2008 AO 36 28 15 10 9 1 1 66 19 266
2008 AO-01 20 41 10 19 10 0 0 61 29 10
2008 AO-02 35 32 16 8 8 1 0 68 16 91
2008 AO-03 41 23 18 7 9 1 0 65 16 78
2008 AO-04 32 35 16 13 0 3 2 70 13 42
2008 AO-05 38 25 7 11 15 0 4 66 27 29

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 42 31 8 11 8 0 1 73 19 275
2014 AO-01 69 24 0 6 0 0 0 94 6 16
2014 AO-02 33 13 12 20 13 0 9 51 36 15
2014 AO-03 39 32 9 11 9 0 0 71 20 181
2014 AO-04 41 33 6 12 6 0 0 75 19 46
2014 AO-05 51 41 0 0 8 0 0 92 8 14
2011 AO 28 33 17 11 10 1 0 61 22 334
2011 AO-01 61 30 0 9 0 0 0 91 9 10
2011 AO-02 25 30 30 3 13 0 0 55 15 40
2011 AO-03 26 35 15 11 12 1 0 61 24 188
2011 AO-04 23 32 16 21 5 3 0 57 27 63
2011 AO-05 36 23 27 4 10 0 0 59 14 30
2008 AO 29 38 9 13 11 0 1 67 24 268
2008 AO-01 10 41 19 31 0 0 0 51 31 10
2008 AO-02 28 41 7 17 7 0 0 70 24 92
2008 AO-03 31 31 11 13 14 0 0 62 27 79
2008 AO-04 30 45 8 5 8 0 4 78 13 42
2008 AO-05 30 47 4 4 15 0 0 78 18 29

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 52 23 9 7 9 0 0 75 16 275
2014 AO-01 81 13 6 0 0 0 0 94 0 16
2014 AO-02 39 22 19 7 7 7 0 66 14 15
2014 AO-03 51 23 9 9 8 0 0 74 17 181
2014 AO-04 46 27 6 6 15 0 0 73 21 46
2014 AO-05 65 21 0 0 14 0 0 86 14 14

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 15 27 20 16 15 7 0 45 34 275
2014 AO-01 25 31 31 6 0 6 0 60 7 16
2014 AO-02 13 20 19 13 20 16 0 39 39 15
2014 AO-03 10 24 23 18 17 8 0 37 38 181
2014 AO-04 26 35 13 16 11 0 0 60 27 46
2014 AO-05 38 37 0 6 20 0 0 75 25 14
2011 AO 13 25 19 18 20 6 0 40 40 335
2011 AO-01 29 40 0 10 10 10 0 77 23 10
2011 AO-02 10 40 10 15 17 7 0 54 35 40
2011 AO-03 9 19 22 19 25 6 0 30 46 188
2011 AO-04 19 29 14 21 11 6 0 50 34 63
2011 AO-05 26 24 24 10 17 0 0 50 26 31

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 8 24 17 22 27 1 0 33 50 275
2014 AO-01 19 31 31 19 0 0 0 50 19 16
2014 AO-02 9 33 6 26 26 0 0 42 52 15
2014 AO-03 6 19 20 23 31 1 0 25 55 181
2014 AO-04 11 32 9 27 21 0 0 43 48 46
2014 AO-05 18 56 0 0 25 0 0 75 25 14
2011 AO 12 15 15 20 37 0 0 27 58 335
2011 AO-01 19 61 0 20 0 0 0 80 20 10
2011 AO-02 9 8 35 10 38 0 0 17 48 40
2011 AO-03 7 13 15 20 44 1 0 21 65 188
2011 AO-04 14 18 9 28 31 0 0 32 58 63
2011 AO-05 35 12 10 16 26 0 0 47 43 31
2008 AO 6 15 15 17 46 1 0 21 63 269
2008 AO-01 10 10 20 8 51 0 0 20 59 10
2008 AO-02 4 14 16 17 48 0 0 18 65 92
2008 AO-03 7 15 13 20 44 1 0 22 65 80
2008 AO-04 4 20 10 19 47 0 0 24 66 42
2008 AO-05 16 13 22 13 35 0 0 29 49 29

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 5 21 19 23 26 6 0 28 52 275
2014 AO-01 13 38 18 25 0 6 0 54 27 16
2014 AO-02 0 33 6 13 39 9 0 36 58 15
2014 AO-03 4 15 20 23 30 7 0 20 58 181
2014 AO-04 8 30 17 26 19 0 0 37 46 46
2014 AO-05 18 41 8 14 20 0 0 59 33 14
2011 AO 5 15 16 24 38 1 0 21 63 335
2011 AO-01 0 49 20 30 0 0 0 49 30 10
2011 AO-02 2 12 28 26 30 2 0 15 57 40
2011 AO-03 4 10 13 26 46 1 0 15 72 188
2011 AO-04 8 21 12 26 33 0 0 29 58 63
2011 AO-05 10 26 25 13 26 0 0 35 39 31
2008 AO 3 13 14 28 39 3 0 17 69 269
2008 AO-01 0 20 10 39 30 0 0 20 70 10
2008 AO-02 7 8 13 37 35 1 0 14 73 92
2008 AO-03 1 14 10 23 47 5 0 16 74 80
2008 AO-04 2 13 24 9 47 4 0 16 59 42
2008 AO-05 4 25 11 39 21 0 0 29 60 29

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 8 17 18 18 34 5 0 26 55 275
2014 AO-01 25 13 31 19 0 13 0 43 22 16
2014 AO-02 0 29 19 7 33 13 0 33 45 15
2014 AO-03 5 14 18 21 39 4 0 19 63 181
2014 AO-04 13 26 12 12 32 4 0 41 46 46
2014 AO-05 32 21 14 8 20 6 0 56 29 14
2011 AO 8 17 17 20 33 6 0 26 56 335
2011 AO-01 9 71 0 10 10 0 0 80 20 10
2011 AO-02 7 12 28 24 28 0 0 20 52 40
2011 AO-03 4 14 14 19 42 6 0 20 65 188
2011 AO-04 10 21 15 24 24 7 0 33 51 63
2011 AO-05 23 15 26 17 9 10 0 42 29 31
2008 AO 4 14 16 18 41 6 0 19 63 268
2008 AO-01 0 20 20 10 49 0 0 20 59 10
2008 AO-02 2 11 14 20 45 8 0 14 70 91
2008 AO-03 6 15 11 16 46 7 0 22 66 80
2008 AO-04 4 15 13 19 45 4 0 20 67 42
2008 AO-05 11 27 30 17 15 0 0 38 32 29

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 8 21 19 23 26 3 0 30 51 274
2014 AO-01 25 31 37 0 6 0 0 57 6 16
2014 AO-02 0 21 14 28 28 10 0 23 62 14
2014 AO-03 5 18 19 26 30 3 0 24 57 181
2014 AO-04 16 23 15 25 21 0 0 39 46 46
2014 AO-05 18 33 16 14 20 0 0 51 33 14
2011 AO 8 18 18 22 34 1 0 26 56 334
2011 AO-01 30 40 9 20 0 0 0 71 20 10
2011 AO-02 7 20 26 20 25 2 0 27 46 40
2011 AO-03 5 11 18 23 42 1 0 15 66 187
2011 AO-04 6 31 13 24 26 0 0 38 50 63
2011 AO-05 23 21 16 16 23 0 0 44 39 31
2008 AO 4 25 16 25 28 2 0 30 54 269
2008 AO-01 0 41 10 19 31 0 0 41 49 10
2008 AO-02 4 17 20 28 28 2 0 22 58 92
2008 AO-03 3 19 11 32 31 3 0 23 65 80
2008 AO-04 5 31 14 22 28 0 0 36 50 42
2008 AO-05 8 38 21 15 18 0 0 46 33 29

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 19 37 19 12 11 2 0 57 24 275
2014 AO-01 19 37 38 0 0 6 0 60 0 16
2014 AO-02 26 35 19 0 20 0 0 62 20 15
2014 AO-03 15 36 18 17 12 2 1 52 29 181
2014 AO-04 21 43 18 4 13 0 0 64 17 46
2014 AO-05 53 31 0 16 0 0 0 84 16 14
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 14 36 22 14 14 0 0 50 28 275
2014 AO-01 44 31 24 0 0 0 0 76 0 16
2014 AO-02 13 29 13 25 20 0 0 42 45 15
2014 AO-03 7 38 23 15 15 1 1 46 31 181
2014 AO-04 24 34 21 6 14 0 0 58 21 46
2014 AO-05 24 29 21 18 8 0 0 53 25 14
2011 AO 14 29 20 17 19 1 0 44 36 334
2011 AO-01 30 39 20 0 10 0 0 70 10 10
2011 AO-02 12 40 15 17 13 3 0 54 30 40
2011 AO-03 12 25 25 14 23 1 0 37 37 188
2011 AO-04 16 34 12 24 14 0 0 50 38 63
2011 AO-05 18 29 14 23 17 0 0 46 40 30

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 7 16 20 22 23 10 1 26 51 275
2014 AO-01 19 19 18 13 13 13 6 47 31 16
2014 AO-02 7 7 19 20 39 9 0 14 65 15
2014 AO-03 6 12 19 23 25 14 2 21 57 181
2014 AO-04 10 25 28 20 17 0 0 35 37 46
2014 AO-05 6 33 6 28 27 0 0 39 55 14

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 34 33 13 8 11 1 0 68 19 275
2014 AO-01 50 25 24 0 0 0 0 76 0 16
2014 AO-02 26 20 28 7 20 0 0 46 26 15
2014 AO-03 35 31 12 7 13 2 0 67 21 181
2014 AO-04 25 41 13 14 6 0 0 66 21 46
2014 AO-05 45 47 0 0 8 0 0 92 8 14
2011 AO 21 37 15 17 10 0 0 58 27 335
2011 AO-01 29 71 0 0 0 0 0 100 0 10
2011 AO-02 27 40 13 10 10 0 0 67 20 40
2011 AO-03 22 34 19 16 10 0 0 55 26 188
2011 AO-04 14 40 9 22 13 0 2 55 36 63
2011 AO-05 20 31 13 23 13 0 0 51 36 31
2008 AO 23 36 18 12 11 0 0 59 23 268
2008 AO-01 0 69 10 10 10 0 0 69 20 10
2008 AO-02 25 36 22 9 9 0 0 61 17 92
2008 AO-03 24 38 15 11 12 0 0 62 23 79
2008 AO-04 28 26 20 17 8 0 2 54 25 42
2008 AO-05 22 37 15 15 11 0 0 59 26 29

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 32 38 12 7 6 6 0 74 13 275
2014 AO-01 63 25 12 0 0 0 0 88 0 16
2014 AO-02 39 20 12 7 0 22 0 76 8 15
2014 AO-03 27 38 15 7 7 7 0 69 15 181
2014 AO-04 26 53 2 10 9 0 0 79 19 46
2014 AO-05 59 35 6 0 0 0 0 94 0 14
2011 AO 22 30 23 7 11 8 0 56 20 333
2011 AO-01 40 49 10 0 0 0 0 90 0 10
2011 AO-02 20 44 7 5 15 8 0 70 22 40
2011 AO-03 20 26 29 8 10 7 0 49 20 187
2011 AO-04 14 32 21 7 12 15 0 54 21 62
2011 AO-05 34 29 13 7 13 3 0 66 21 31
2008 AO 22 32 18 8 10 8 1 60 20 269
2008 AO-01 10 30 20 29 0 10 0 45 32 10
2008 AO-02 21 34 21 8 7 11 0 61 16 92
2008 AO-03 28 28 15 3 17 8 1 62 21 80
2008 AO-04 15 35 21 12 8 7 3 55 21 42
2008 AO-05 29 34 11 18 7 0 0 63 26 29

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 17 41 15 9 13 2 3 62 23 60
2014 AO-04 22 39 17 6 8 3 6 67 15 36
2014 AO-05 18 53 13 0 16 0 0 71 16 13

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 25 37 11 14 9 2 1 64 25 275
2014 AO-01 69 13 6 6 6 0 0 82 13 16
2014 AO-02 13 33 12 13 20 9 0 51 36 15
2014 AO-03 22 36 11 17 10 3 2 60 28 181
2014 AO-04 16 51 14 11 6 0 2 69 18 46
2014 AO-05 53 47 0 0 0 0 0 100 0 14
2011 AO 28 38 11 13 9 0 1 67 22 335
2011 AO-01 81 10 9 0 0 0 0 91 0 10
2011 AO-02 29 28 3 23 15 0 3 59 39 40
2011 AO-03 26 40 14 10 9 1 1 66 19 188
2011 AO-04 25 36 9 19 10 0 0 61 29 63
2011 AO-05 32 53 7 6 3 0 0 84 9 31
2008 AO 31 34 15 12 7 1 0 66 19 268
2008 AO-01 20 41 0 31 8 0 0 61 39 10
2008 AO-02 26 38 16 14 5 0 0 64 20 92
2008 AO-03 25 35 19 10 8 3 0 61 19 80
2008 AO-04 39 30 16 10 5 0 0 69 15 41
2008 AO-05 49 29 11 7 4 0 0 78 11 29

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 23 28 16 10 14 8 1 56 26 275
2014 AO-01 57 25 12 0 6 0 0 82 6 16
2014 AO-02 13 39 19 0 20 9 0 58 22 15
2014 AO-03 14 27 18 12 17 12 2 47 33 181
2014 AO-04 36 30 13 13 8 0 0 66 21 46
2014 AO-05 73 27 0 0 0 0 0 100 0 14
2011 AO 23 30 16 13 11 6 1 57 26 335
2011 AO-01 81 10 0 0 0 9 0 100 0 10
2011 AO-02 24 34 13 8 12 7 3 64 22 40
2011 AO-03 18 26 19 17 14 7 0 47 33 188
2011 AO-04 25 38 15 10 6 5 2 67 17 63
2011 AO-05 34 46 7 3 10 0 0 80 13 31
2008 AO 31 27 13 11 13 4 0 61 25 268
2008 AO-01 30 30 10 21 8 0 0 61 29 10
2008 AO-02 16 29 14 20 16 4 0 48 38 92
2008 AO-03 32 18 21 5 16 7 0 54 23 80
2008 AO-04 31 43 5 10 8 3 0 76 18 41
2008 AO-05 65 31 0 0 4 0 0 96 4 29

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 10 25 11 26 28 0 0 35 54 275
2014 AO-01 31 50 13 6 0 0 0 81 6 16
2014 AO-02 7 19 13 55 7 0 0 25 62 15
2014 AO-03 8 20 10 26 35 1 0 28 62 181
2014 AO-04 8 32 17 18 25 0 0 40 44 46
2014 AO-05 24 33 0 27 16 0 0 57 43 14
2011 AO 18 35 12 20 15 0 0 53 35 333
2011 AO-01 40 40 0 19 0 0 0 81 19 10
2011 AO-02 23 28 21 13 15 0 0 51 28 40
2011 AO-03 11 35 11 25 17 0 1 46 42 187
2011 AO-04 24 37 11 14 14 0 0 61 28 63
2011 AO-05 30 41 6 13 11 0 0 70 23 30
2008 AO 22 40 13 17 9 0 0 62 26 267
2008 AO-01 20 61 0 19 0 0 0 81 19 10
2008 AO-02 12 42 19 19 9 0 0 54 27 91
2008 AO-03 25 33 12 17 14 0 0 58 31 79
2008 AO-04 21 47 13 15 4 0 0 68 19 42
2008 AO-05 49 30 4 10 7 0 0 79 17 29

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 46 37 7 7 4 0 0 83 10 275
2014 AO-01 94 6 0 0 0 0 0 100 0 16
2014 AO-02 46 48 0 0 7 0 0 93 7 15
2014 AO-03 41 37 8 8 5 0 0 78 13 181
2014 AO-04 39 47 8 6 0 0 0 86 6 46
2014 AO-05 75 25 0 0 0 0 0 100 0 14
2011 AO 44 37 8 5 5 0 0 81 11 335
2011 AO-01 81 9 10 0 0 0 0 90 0 10
2011 AO-02 39 48 5 8 0 0 0 87 8 40
2011 AO-03 43 37 9 6 5 0 0 81 11 188
2011 AO-04 37 43 8 5 7 0 0 80 12 63
2011 AO-05 54 23 7 3 13 0 0 77 16 31
2008 AO 40 40 8 8 3 0 0 81 12 269
2008 AO-01 51 49 0 0 0 0 0 100 0 10
2008 AO-02 30 49 11 8 2 0 0 79 10 92
2008 AO-03 41 33 7 13 5 0 0 74 18 80
2008 AO-04 49 34 8 5 3 3 0 84 8 42
2008 AO-05 51 34 4 7 4 0 0 85 11 29

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 51 31 5 7 6 0 0 82 13 275
2014 AO-01 100 0 0 0 0 0 0 100 0 16
2014 AO-02 39 48 7 0 7 0 0 87 7 15
2014 AO-03 48 32 6 8 7 0 0 79 15 181
2014 AO-04 44 37 4 11 4 0 0 81 15 46
2014 AO-05 75 18 0 8 0 0 0 92 8 14
2011 AO 50 36 7 4 3 0 0 86 7 335
2011 AO-01 91 9 0 0 0 0 0 100 0 10
2011 AO-02 39 53 0 5 3 0 0 92 8 40
2011 AO-03 52 32 8 4 3 0 0 84 8 188
2011 AO-04 39 46 11 2 2 0 0 85 3 63
2011 AO-05 50 33 3 3 10 0 0 84 13 31
2008 AO 48 38 7 5 3 0 0 86 8 269
2008 AO-01 30 70 0 0 0 0 0 100 0 10
2008 AO-02 42 45 7 2 4 0 0 87 7 92
2008 AO-03 52 30 8 7 4 0 0 82 10 80
2008 AO-04 46 39 5 10 0 0 0 85 10 42
2008 AO-05 53 35 7 0 4 0 0 89 4 29

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 9 25 24 16 22 3 0 36 39 275
2014 AO-01 19 38 25 13 0 6 0 60 13 16
2014 AO-02 20 13 25 7 26 9 0 36 36 15
2014 AO-03 5 24 27 17 23 3 1 30 41 181
2014 AO-04 14 30 16 14 25 0 0 44 40 46
2014 AO-05 34 20 6 14 27 0 0 53 41 14
2011 AO 10 26 20 19 25 0 0 37 44 335
2011 AO-01 20 51 19 0 10 0 0 71 10 10
2011 AO-02 7 30 21 15 25 3 0 38 41 40
2011 AO-03 6 24 20 21 29 0 0 31 50 188
2011 AO-04 19 26 17 16 22 0 0 45 38 63
2011 AO-05 16 27 22 26 9 0 0 43 35 31
2008 AO 13 28 20 16 22 1 0 41 39 269
2008 AO-01 0 51 21 8 20 0 0 51 29 10
2008 AO-02 11 27 21 16 23 2 0 39 40 92
2008 AO-03 8 26 20 18 27 1 0 34 45 80
2008 AO-04 16 28 13 22 19 0 3 45 42 42
2008 AO-05 32 33 13 7 15 0 0 65 22 29

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 14 26 19 11 23 3 4 43 36 275
2014 AO-01 19 31 24 6 6 0 13 58 14 16
2014 AO-02 20 13 32 0 20 9 7 39 23 15
2014 AO-03 11 26 20 12 24 3 3 40 39 181
2014 AO-04 16 29 12 14 24 2 2 47 40 46
2014 AO-05 41 18 8 8 25 0 0 59 33 14
2011 AO 10 23 20 15 31 1 1 33 46 335
2011 AO-01 10 51 0 9 10 0 20 76 24 10
2011 AO-02 5 26 7 28 30 5 0 32 60 40
2011 AO-03 7 23 25 10 35 0 1 30 45 188
2011 AO-04 16 19 15 20 27 2 2 36 49 63
2011 AO-05 20 20 19 19 23 0 0 40 41 31
2008 AO 8 29 16 16 30 0 1 38 46 269
2008 AO-01 0 30 31 10 29 0 0 30 39 10
2008 AO-02 7 33 15 15 29 0 1 40 45 92
2008 AO-03 6 26 15 21 33 0 0 31 54 80
2008 AO-04 10 26 14 15 30 3 3 38 47 42
2008 AO-05 22 31 10 15 22 0 0 53 37 29

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 14 36 17 19 12 1 1 51 32 275
2014 AO-01 31 25 31 6 0 0 6 60 7 16
2014 AO-02 20 20 13 25 13 9 0 43 42 15
2014 AO-03 10 36 16 22 15 0 1 46 37 181
2014 AO-04 18 43 16 11 12 0 0 61 23 46
2014 AO-05 35 33 12 20 0 0 0 68 20 14
2011 AO 16 36 18 15 15 0 0 52 29 335
2011 AO-01 10 71 9 10 0 0 0 81 10 10
2011 AO-02 12 40 25 8 15 0 0 52 23 40
2011 AO-03 12 30 20 18 19 0 0 43 37 188
2011 AO-04 22 43 14 13 8 0 0 65 22 63
2011 AO-05 36 38 10 7 10 0 0 73 16 31

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 20 26 19 17 16 1 1 46 34 275
2014 AO-01 25 31 18 25 0 0 0 57 25 16
2014 AO-02 26 20 0 25 20 9 0 51 49 15
2014 AO-03 12 27 23 18 19 0 1 39 37 181
2014 AO-04 31 29 15 13 12 0 0 60 25 46
2014 AO-05 53 16 12 6 14 0 0 69 20 14

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 17 29 18 18 18 0 0 46 36 275
2014 AO-01 44 38 18 0 0 0 0 82 0 16
2014 AO-02 26 22 12 20 20 0 0 49 39 15
2014 AO-03 11 28 19 21 21 1 0 39 42 181
2014 AO-04 21 27 19 14 19 0 0 48 33 46
2014 AO-05 32 35 6 14 14 0 0 67 27 14
2011 AO 22 31 19 13 15 1 0 53 28 334
2011 AO-01 40 51 9 0 0 0 0 91 0 10
2011 AO-02 29 28 22 10 8 3 0 59 18 40
2011 AO-03 17 32 20 14 17 0 0 49 31 188
2011 AO-04 26 25 14 13 20 2 0 52 34 62
2011 AO-05 29 31 16 16 6 0 0 61 23 31

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 34 38 12 10 6 1 0 72 16 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 39 13 13 20 6 9 0 58 28 15
2014 AO-03 29 40 16 9 5 0 1 69 14 181
2014 AO-04 38 39 2 11 10 0 0 77 21 46
2014 AO-05 40 33 6 21 0 0 0 73 21 14
2011 AO 30 37 11 13 9 0 0 67 22 334
2011 AO-01 61 30 0 9 0 0 0 91 9 10
2011 AO-02 43 28 8 18 3 0 0 71 21 39
2011 AO-03 27 39 13 11 10 1 0 66 21 188
2011 AO-04 32 33 8 16 11 0 0 65 27 63
2011 AO-05 26 38 10 19 7 0 0 64 25 31

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 41 32 7 11 9 1 0 73 20 275
2014 AO-01 69 19 12 0 0 0 0 88 0 16
2014 AO-02 39 13 13 7 19 9 0 58 28 15
2014 AO-03 35 37 8 12 8 1 0 72 20 181
2014 AO-04 50 27 0 13 10 0 0 77 23 46
2014 AO-05 51 16 0 18 16 0 0 67 33 14
2011 AO 31 33 6 15 14 0 2 65 29 334
2011 AO-01 71 20 9 0 0 0 0 91 0 10
2011 AO-02 22 41 8 15 11 0 3 65 26 39
2011 AO-03 29 31 6 14 19 0 2 60 34 188
2011 AO-04 30 36 8 16 8 0 2 68 24 63
2011 AO-05 46 33 0 16 6 0 0 79 21 31
2008 AO 41 33 5 12 9 0 0 74 21 269
2008 AO-01 20 49 10 10 10 0 0 70 20 10
2008 AO-02 39 39 4 11 7 0 0 78 17 92
2008 AO-03 39 29 7 13 12 0 1 69 25 80
2008 AO-04 46 36 5 4 9 0 0 82 13 42
2008 AO-05 48 26 4 11 11 0 0 74 22 29

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 16 32 23 17 12 0 0 48 29 274
2014 AO-01 31 44 19 6 0 0 0 75 6 16
2014 AO-02 35 46 6 7 7 0 0 81 13 15
2014 AO-03 15 32 24 17 12 0 0 47 29 181
2014 AO-04 11 25 29 17 17 0 0 36 35 45
2014 AO-05 0 32 20 33 16 0 0 32 49 14
2011 AO 16 36 19 15 14 0 0 51 29 335
2011 AO-01 30 39 30 0 0 0 0 70 0 10
2011 AO-02 10 54 8 20 8 0 0 64 28 40
2011 AO-03 15 36 20 15 14 0 0 51 29 188
2011 AO-04 19 24 16 17 24 0 0 43 42 63
2011 AO-05 16 32 32 10 10 0 0 48 20 31
2008 AO 9 33 23 21 13 0 0 43 34 269
2008 AO-01 20 30 29 21 0 0 0 51 21 10
2008 AO-02 7 43 25 17 7 0 1 51 24 92
2008 AO-03 10 28 23 23 17 0 0 37 40 80
2008 AO-04 13 18 12 30 25 2 0 32 56 42
2008 AO-05 0 36 24 21 18 0 0 36 39 29

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 50 23 12 7 5 1 2 76 12 273
2014 AO-01 69 13 6 0 0 0 13 93 0 16
2014 AO-02 39 22 25 7 0 7 0 66 7 15
2014 AO-03 50 27 12 5 5 1 1 78 10 180
2014 AO-04 50 14 11 12 9 2 2 67 22 46
2014 AO-05 48 21 8 17 6 0 0 69 23 13
2011 AO 35 28 12 11 10 2 2 66 22 335
2011 AO-01 49 30 0 0 0 0 20 100 0 10
2011 AO-02 20 32 16 8 20 3 3 54 29 40
2011 AO-03 33 29 12 11 11 3 1 64 23 188
2011 AO-04 44 24 11 14 2 2 3 72 16 63
2011 AO-05 39 25 13 10 13 0 0 64 23 31

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 AO 25 46 29 275
2014 AO-01 6 69 24 16
2014 AO-02 26 32 42 15
2014 AO-03 24 45 31 181
2014 AO-04 33 47 20 46
2014 AO-05 25 53 21 14
2011 AO 19 43 38 335
2011 AO-01 9 81 10 10
2011 AO-02 22 45 33 40
2011 AO-03 17 43 40 188
2011 AO-04 22 33 45 63
2011 AO-05 23 44 32 31

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 AO 41 18 10 28 3 67
2014 AO-03 37 17 14 33 0 43
2014 AO-04 54 27 0 19 0 14
2011 AO 43 20 5 24 8 64
2011 AO-03 37 18 6 32 6 32
2011 AO-04 57 29 0 0 15 14
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Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 19 42 16 15 7 1 0 62 21 275
2014 AO-01 19 63 18 0 0 0 0 82 0 16
2014 AO-02 20 49 12 13 7 0 0 68 20 15
2014 AO-03 14 42 17 17 8 1 0 57 26 181
2014 AO-04 30 37 17 11 4 2 0 68 15 46
2014 AO-05 49 43 0 8 0 0 0 92 8 14
2011 AO 22 35 15 14 12 1 0 58 27 335
2011 AO-01 51 29 10 10 0 0 0 80 10 10
2011 AO-02 20 37 25 8 10 0 0 57 18 40
2011 AO-03 16 34 14 19 16 1 0 51 35 188
2011 AO-04 24 37 19 8 10 2 0 62 18 63
2011 AO-05 51 32 3 13 0 0 0 83 13 31
2008 AO 25 34 18 9 12 2 0 59 22 268
2008 AO-01 10 80 10 0 0 0 0 90 0 10
2008 AO-02 12 31 27 14 13 2 0 44 28 91
2008 AO-03 23 38 14 7 17 1 0 61 25 80
2008 AO-04 38 22 17 8 10 5 0 63 19 42
2008 AO-05 52 29 11 0 7 0 0 82 7 29

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 9 26 23 22 18 1 0 36 41 275
2014 AO-01 19 43 6 31 0 0 0 62 31 16
2014 AO-02 0 26 32 7 26 9 0 29 36 15
2014 AO-03 6 24 25 22 22 1 0 30 44 181
2014 AO-04 14 31 19 26 11 0 0 45 36 46
2014 AO-05 38 27 8 21 6 0 0 65 27 14
2011 AO 13 24 19 18 24 1 0 37 43 335
2011 AO-01 20 49 20 0 10 0 0 70 10 10
2011 AO-02 9 24 25 10 31 0 0 34 41 40
2011 AO-03 8 20 18 23 29 2 1 29 52 188
2011 AO-04 18 27 21 15 18 2 0 46 33 63
2011 AO-05 31 32 10 17 10 0 0 64 27 31

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 9 23 25 16 16 10 0 36 36 274
2014 AO-01 13 44 18 19 0 6 0 60 20 16
2014 AO-02 7 13 45 0 20 16 0 23 23 15
2014 AO-03 6 21 26 17 19 12 1 30 41 180
2014 AO-04 13 33 23 17 13 2 0 46 30 46
2014 AO-05 38 21 8 20 14 0 0 59 33 14
2011 AO 10 17 21 18 21 12 0 31 44 334
2011 AO-01 10 30 30 10 10 9 0 44 22 10
2011 AO-02 10 20 18 12 33 7 0 32 49 40
2011 AO-03 6 16 23 20 24 11 1 24 50 188
2011 AO-04 16 11 21 18 13 21 0 35 39 63
2011 AO-05 29 30 6 17 7 10 0 66 27 30

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 18 30 33 13 4 1 1 17 50 275
2014 AO-01 0 6 37 31 25 0 0 57 6 16
2014 AO-02 19 26 26 13 16 0 0 29 45 15
2014 AO-03 18 35 30 13 2 1 2 15 54 181
2014 AO-04 29 24 39 6 0 2 0 7 53 46
2014 AO-05 16 21 39 6 18 0 0 24 37 14
2011 AO 25 33 28 10 3 1 2 13 59 335
2011 AO-01 0 39 10 40 0 0 10 45 44 10
2011 AO-02 26 28 28 11 5 0 3 16 55 40
2011 AO-03 26 35 29 7 3 0 1 9 62 188
2011 AO-04 31 28 22 14 3 2 2 17 60 63
2011 AO-05 10 30 36 17 0 3 3 18 43 31
2008 AO 16 38 29 11 3 1 2 14 56 269
2008 AO-01 8 21 61 10 0 0 0 10 29 10
2008 AO-02 12 42 29 11 2 1 2 13 56 92
2008 AO-03 20 40 24 9 7 1 0 16 60 80
2008 AO-04 19 38 26 11 2 2 2 13 60 42
2008 AO-05 18 27 43 12 0 0 0 12 45 29

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 23 25 27 14 8 1 2 23 49 274
2014 AO-01 0 13 18 25 38 6 0 67 13 16
2014 AO-02 13 26 20 25 16 0 0 41 39 15
2014 AO-03 24 25 32 10 6 2 2 17 50 180
2014 AO-04 34 28 14 19 2 0 3 22 64 46
2014 AO-05 16 29 25 12 18 0 0 30 45 14
2011 AO 37 24 19 11 7 0 1 18 62 335
2011 AO-01 0 10 39 40 10 0 0 51 10 10
2011 AO-02 36 20 19 12 10 0 3 23 58 40
2011 AO-03 40 28 17 7 6 0 1 14 69 188
2011 AO-04 42 19 19 11 5 2 2 16 63 63
2011 AO-05 20 17 28 23 10 0 3 33 38 31
2008 AO 27 32 22 10 6 1 2 16 61 269
2008 AO-01 10 30 29 20 10 0 0 30 41 10
2008 AO-02 21 34 30 10 2 1 2 12 56 92
2008 AO-03 30 30 19 9 8 2 1 18 62 80
2008 AO-04 37 33 12 11 5 0 2 17 71 42
2008 AO-05 33 28 17 12 10 0 0 22 61 29

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 31 33 24 8 2 1 1 11 65 273
2014 AO-01 13 19 37 25 0 0 6 27 34 16
2014 AO-02 13 46 7 20 15 0 0 34 59 15
2014 AO-03 30 34 25 7 2 1 1 10 65 180
2014 AO-04 40 34 22 4 0 0 0 4 74 46
2014 AO-05 66 15 19 0 0 0 0 0 81 13
2011 AO 30 26 25 13 4 0 2 17 57 335
2011 AO-01 0 20 49 0 30 0 0 30 20 10
2011 AO-02 18 28 30 10 10 0 5 20 49 40
2011 AO-03 32 26 26 12 3 0 1 15 59 188
2011 AO-04 35 21 25 14 3 2 0 18 57 63
2011 AO-05 32 35 7 20 3 0 3 24 69 31
2008 AO 19 28 33 10 6 1 3 17 49 268
2008 AO-01 29 10 41 0 10 0 10 11 43 10
2008 AO-02 8 29 41 16 3 0 3 20 38 91
2008 AO-03 34 27 22 11 5 1 0 16 62 80
2008 AO-04 19 27 36 5 7 2 4 12 49 42
2008 AO-05 19 28 39 0 13 0 0 13 47 29

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 12 20 35 21 9 1 1 31 33 274
2014 AO-01 0 13 12 44 25 0 6 74 13 16
2014 AO-02 7 0 26 33 34 0 0 67 7 15
2014 AO-03 12 22 36 19 8 2 2 28 35 180
2014 AO-04 17 17 48 18 0 0 0 18 34 46
2014 AO-05 27 37 6 18 12 0 0 30 64 14
2011 AO 13 18 30 28 8 0 2 37 33 334
2011 AO-01 0 10 30 29 30 0 0 60 10 10
2011 AO-02 13 18 16 40 5 0 7 49 34 39
2011 AO-03 13 15 34 29 8 0 1 38 28 188
2011 AO-04 13 30 25 22 7 2 2 30 45 63
2011 AO-05 21 22 29 19 6 0 3 26 44 31
2008 AO 11 18 35 24 10 1 1 35 29 267
2008 AO-01 19 10 41 20 10 0 0 30 29 10
2008 AO-02 4 10 39 33 11 1 1 45 15 90
2008 AO-03 13 26 30 20 9 3 0 29 40 80
2008 AO-04 15 27 29 17 11 0 2 28 43 42
2008 AO-05 18 10 49 19 4 0 0 23 28 29

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 37 32 19 5 4 1 1 9 71 275
2014 AO-01 6 25 43 0 19 0 6 20 34 16
2014 AO-02 20 26 33 0 21 0 0 21 46 15
2014 AO-03 39 34 17 7 0 2 1 7 76 181
2014 AO-04 44 28 19 3 6 0 0 9 72 46
2014 AO-05 49 27 12 0 12 0 0 12 76 14
2011 AO 40 26 19 8 5 1 1 13 67 335
2011 AO-01 10 20 30 10 29 0 0 39 30 10
2011 AO-02 36 25 14 15 2 3 5 18 66 40
2011 AO-03 41 30 17 5 5 0 1 11 72 188
2011 AO-04 48 15 21 11 3 2 0 15 64 63
2011 AO-05 30 28 30 6 3 0 3 10 59 31
2008 AO 36 28 19 11 5 1 1 15 65 268
2008 AO-01 39 0 41 20 0 0 0 20 39 10
2008 AO-02 33 36 16 11 3 0 1 14 69 92
2008 AO-03 41 18 19 13 7 3 0 20 60 79
2008 AO-04 47 23 12 11 4 0 2 16 71 42
2008 AO-05 24 44 22 6 4 0 0 10 69 29

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 14 18 26 21 11 5 3 36 36 274
2014 AO-01 0 0 24 31 38 6 0 74 0 16
2014 AO-02 13 20 20 20 19 9 0 42 36 15
2014 AO-03 15 19 28 21 7 7 3 31 38 180
2014 AO-04 21 17 25 24 6 0 6 32 41 46
2014 AO-05 0 21 27 12 40 0 0 51 21 14
2011 AO 8 20 31 26 11 1 4 38 30 334
2011 AO-01 0 20 9 40 20 0 10 68 23 10
2011 AO-02 8 31 20 22 14 0 5 38 41 40
2011 AO-03 8 22 30 25 11 1 4 37 31 187
2011 AO-04 10 15 35 30 8 2 0 39 25 63
2011 AO-05 10 3 43 22 9 6 6 35 16 31
2008 AO 14 19 32 20 9 2 3 31 35 269
2008 AO-01 21 10 29 20 20 0 0 41 31 10
2008 AO-02 16 23 29 21 7 2 2 28 41 92
2008 AO-03 13 21 31 21 9 4 1 31 36 80
2008 AO-04 10 18 38 17 13 0 4 31 29 42
2008 AO-05 11 18 39 22 10 0 0 31 29 29

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 43 30 20 3 2 1 0 5 75 274
2014 AO-01 0 44 37 6 6 6 0 13 47 16
2014 AO-02 20 26 35 7 12 0 0 19 46 15
2014 AO-03 48 30 15 3 1 1 1 4 80 180
2014 AO-04 44 33 21 2 0 0 0 2 77 46
2014 AO-05 51 12 32 0 6 0 0 6 62 14

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 65 27 5 2 0 0 0 92 3 275
2014 AO-01 81 19 0 0 0 0 0 100 0 16
2014 AO-02 46 49 6 0 0 0 0 94 0 15
2014 AO-03 65 27 6 2 1 0 0 92 3 181
2014 AO-04 67 26 0 6 0 0 0 94 6 46
2014 AO-05 65 21 14 0 0 0 0 86 0 14
2011 AO 61 32 4 2 1 0 0 93 3 335
2011 AO-01 80 20 0 0 0 0 0 100 0 10
2011 AO-02 60 28 5 5 2 0 0 88 7 40
2011 AO-03 60 33 5 2 0 0 0 93 2 188
2011 AO-04 63 31 1 3 2 0 0 94 5 63
2011 AO-05 58 36 6 0 0 0 0 94 0 31

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 44 32 7 8 6 1 0 78 15 275
2014 AO-01 63 13 13 12 0 0 0 76 12 16
2014 AO-02 20 35 6 20 20 0 0 55 39 15
2014 AO-03 41 33 8 8 7 2 1 76 16 181
2014 AO-04 55 32 6 4 2 0 0 88 6 46
2014 AO-05 53 33 0 8 6 0 0 86 14 14

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 41 42 7 7 3 0 0 83 10 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 35 13 12 33 7 0 0 49 39 15
2014 AO-03 39 44 9 5 3 0 0 82 8 181
2014 AO-04 46 46 0 6 2 0 0 92 8 46
2014 AO-05 30 51 6 6 8 0 0 80 14 14

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 25 35 22 5 2 10 1 67 8 275
2014 AO-01 50 19 13 0 0 12 6 85 0 16
2014 AO-02 33 22 25 0 13 7 0 59 14 15
2014 AO-03 19 37 24 7 1 11 1 64 9 181
2014 AO-04 30 37 21 4 2 4 2 72 6 46
2014 AO-05 40 43 12 0 0 6 0 88 0 14

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 26 41 18 7 2 4 0 71 10 275
2014 AO-01 57 19 24 0 0 0 0 76 0 16
2014 AO-02 26 35 12 20 0 7 0 66 21 15
2014 AO-03 18 43 22 7 4 5 1 65 12 181
2014 AO-04 32 52 9 5 0 2 0 86 5 46
2014 AO-05 67 21 6 0 0 6 0 94 0 14
2011 AO 23 35 20 9 8 4 1 61 18 335
2011 AO-01 49 40 0 0 10 0 0 90 10 10
2011 AO-02 22 33 23 8 7 5 3 59 16 40
2011 AO-03 17 34 24 10 11 4 1 53 21 188
2011 AO-04 33 32 18 11 3 3 0 67 15 63
2011 AO-05 38 40 10 6 6 0 0 78 12 31

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 34 38 14 7 6 0 0 73 13 275
2014 AO-01 50 43 6 0 0 0 0 94 0 16
2014 AO-02 49 7 19 7 20 0 0 55 26 15
2014 AO-03 30 40 15 8 6 1 1 71 14 181
2014 AO-04 34 43 12 9 2 0 0 77 11 46
2014 AO-05 53 33 6 0 8 0 0 86 8 14
2011 AO 27 36 16 8 12 0 0 64 20 335
2011 AO-01 70 20 0 0 10 0 0 90 10 10
2011 AO-02 25 40 16 8 12 0 0 64 20 40
2011 AO-03 21 38 17 9 14 1 1 60 23 188
2011 AO-04 36 30 20 7 7 0 0 66 13 63
2011 AO-05 35 39 3 10 13 0 0 74 23 31
2008 AO 22 35 16 12 15 0 0 57 27 269
2008 AO-01 0 41 20 19 21 0 0 41 39 10
2008 AO-02 21 36 20 7 17 0 0 57 24 92
2008 AO-03 22 24 21 14 18 0 0 47 32 80
2008 AO-04 24 44 7 14 10 0 0 68 24 42
2008 AO-05 36 38 4 11 11 0 0 74 22 29

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 26 35 16 9 6 4 3 66 17 275
2014 AO-01 63 19 12 0 0 6 0 87 0 16
2014 AO-02 20 20 12 20 20 0 9 43 43 15
2014 AO-03 23 36 17 9 7 6 3 64 17 181
2014 AO-04 29 40 17 9 4 2 0 70 13 46
2014 AO-05 24 41 8 16 6 0 6 69 23 14

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 34 42 11 8 3 2 0 77 11 275
2014 AO-01 31 38 19 6 0 6 0 73 7 16
2014 AO-02 26 26 19 20 0 9 0 58 22 15
2014 AO-03 30 42 12 9 4 2 0 74 13 181
2014 AO-04 43 46 6 2 2 0 0 89 4 46
2014 AO-05 59 41 0 0 0 0 0 100 0 14
2011 AO 42 31 13 8 5 1 0 74 13 334
2011 AO-01 61 29 0 10 0 0 0 90 10 10
2011 AO-02 45 33 8 7 5 0 2 79 12 40
2011 AO-03 35 31 15 10 7 2 0 67 17 188
2011 AO-04 54 27 12 3 2 2 0 83 5 62
2011 AO-05 51 36 10 3 0 0 0 88 3 31

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 28 39 14 10 5 4 1 70 15 275
2014 AO-01 44 37 0 6 6 6 0 87 13 16
2014 AO-02 13 22 38 13 13 0 0 35 26 15
2014 AO-03 23 41 14 10 5 5 2 68 16 181
2014 AO-04 36 40 14 10 0 0 0 75 10 46
2014 AO-05 53 35 0 6 6 0 0 88 12 14
2011 AO 26 33 14 10 10 6 1 63 22 335
2011 AO-01 40 30 9 10 0 10 0 79 11 10
2011 AO-02 23 51 10 5 8 3 0 76 13 40
2011 AO-03 20 30 17 10 15 7 1 54 27 188
2011 AO-04 33 29 14 13 5 5 1 66 19 63
2011 AO-05 42 40 0 13 0 6 0 87 13 31
2008 AO 24 35 15 9 11 4 2 63 22 268
2008 AO-01 10 61 19 0 10 0 0 71 10 10
2008 AO-02 22 34 19 11 10 3 1 59 22 91
2008 AO-03 16 35 14 10 17 3 4 55 29 80
2008 AO-04 35 33 10 5 13 4 0 71 19 42
2008 AO-05 47 43 0 6 4 0 0 90 10 29

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 18 36 22 11 7 4 1 57 20 275
2014 AO-01 13 31 37 6 0 6 6 50 7 16
2014 AO-02 13 26 12 13 13 22 0 51 34 15
2014 AO-03 15 34 25 13 8 4 2 52 22 181
2014 AO-04 21 51 14 6 9 0 0 71 15 46
2014 AO-05 59 20 8 8 6 0 0 79 14 14
2011 AO 13 26 30 12 9 7 2 43 24 335
2011 AO-01 0 39 30 0 10 0 20 49 13 10
2011 AO-02 10 38 28 10 7 5 3 52 18 40
2011 AO-03 8 21 33 14 12 9 2 32 30 188
2011 AO-04 19 30 26 14 3 7 1 53 19 63
2011 AO-05 36 27 24 3 10 0 0 63 13 31

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 19 30 16 13 15 5 1 52 30 275
2014 AO-01 38 31 19 0 6 6 0 73 7 16
2014 AO-02 20 35 12 20 13 0 0 55 33 15
2014 AO-03 15 28 17 15 17 8 1 46 35 181
2014 AO-04 21 45 9 9 17 0 0 66 25 46
2014 AO-05 53 6 23 6 6 0 6 63 12 14
2011 AO 16 28 18 16 13 7 1 48 32 335
2011 AO-01 0 60 10 20 0 10 0 66 23 10
2011 AO-02 10 32 12 26 12 8 0 46 41 40
2011 AO-03 14 26 20 15 16 9 0 44 34 188
2011 AO-04 25 27 19 18 4 5 2 56 24 63
2011 AO-05 23 27 10 7 19 3 10 58 30 31

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 11 42 9 21 17 0 0 52 38 275
2014 AO-01 12 69 0 13 6 0 0 81 19 16
2014 AO-02 0 39 12 42 7 0 0 39 49 15
2014 AO-03 8 38 10 23 20 0 0 47 43 181
2014 AO-04 15 45 11 14 15 0 0 60 29 46
2014 AO-05 38 47 0 0 16 0 0 84 16 14
2011 AO 19 46 6 17 11 1 0 65 29 335
2011 AO-01 40 39 10 10 0 0 0 80 10 10
2011 AO-02 17 55 5 10 13 0 0 72 23 40
2011 AO-03 14 44 8 20 14 1 0 58 34 188
2011 AO-04 21 50 2 22 3 2 0 73 26 63
2011 AO-05 43 37 7 3 10 0 0 80 13 31
2008 AO 16 49 6 17 11 0 0 65 28 269
2008 AO-01 10 41 21 29 0 0 0 51 29 10
2008 AO-02 14 52 7 20 8 0 0 66 27 92
2008 AO-03 10 44 7 22 18 0 0 54 40 80
2008 AO-04 19 52 5 15 9 0 0 70 24 42
2008 AO-05 30 55 0 4 11 0 0 85 15 29

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 23 36 9 16 15 0 0 60 31 275
2014 AO-01 13 50 13 19 6 0 0 62 25 16
2014 AO-02 13 28 13 26 20 0 0 41 46 15
2014 AO-03 21 37 12 17 15 0 0 57 31 181
2014 AO-04 35 29 0 15 21 0 0 64 36 46
2014 AO-05 51 43 0 0 6 0 0 94 6 14
2011 AO 26 38 11 13 11 0 0 65 24 334
2011 AO-01 51 40 9 0 0 0 0 91 0 10
2011 AO-02 19 38 10 20 12 0 0 57 33 40
2011 AO-03 20 39 16 14 12 0 0 59 25 188
2011 AO-04 30 42 5 11 12 0 0 72 23 63
2011 AO-05 56 27 0 11 6 0 0 83 17 30

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 26 44 12 11 6 1 0 70 17 274
2014 AO-01 38 56 0 6 0 0 0 94 6 16
2014 AO-02 26 32 7 20 7 9 0 64 29 15
2014 AO-03 21 46 15 12 6 1 0 67 18 181
2014 AO-04 36 39 11 10 4 0 0 74 15 45
2014 AO-05 44 35 0 0 21 0 0 79 21 14

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 57 24 7 5 2 2 2 85 7 275
2014 AO-01 75 13 0 6 0 6 0 93 7 16
2014 AO-02 66 21 13 0 0 0 0 87 0 15
2014 AO-03 55 25 8 4 3 2 3 84 7 181
2014 AO-04 60 31 2 3 2 0 2 92 6 46
2014 AO-05 60 8 0 20 0 12 0 78 22 14
2011 AO 65 21 5 3 3 1 1 88 7 335
2011 AO-01 90 0 0 10 0 0 0 90 10 10
2011 AO-02 64 28 0 0 5 0 3 95 5 40
2011 AO-03 63 20 8 3 4 2 1 85 7 188
2011 AO-04 69 21 2 3 2 0 3 93 5 63
2011 AO-05 67 23 0 7 3 0 0 90 10 31
2008 AO 60 30 4 2 3 0 1 91 5 269
2008 AO-01 41 51 0 8 0 0 0 92 8 10
2008 AO-02 63 28 4 1 2 0 1 92 3 92
2008 AO-03 52 32 5 5 4 0 1 86 9 80
2008 AO-04 65 24 5 0 3 0 3 92 3 42
2008 AO-05 76 17 4 0 4 0 0 93 4 29

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 64 16 5 8 4 0 2 82 12 275
2014 AO-01 87 13 0 0 0 0 0 100 0 16
2014 AO-02 75 7 13 6 0 0 0 81 6 15
2014 AO-03 61 16 6 8 4 0 3 80 13 181
2014 AO-04 66 20 0 8 6 0 0 86 14 46
2014 AO-05 60 14 8 18 0 0 0 74 18 14
2011 AO 63 18 7 6 4 0 2 83 10 335
2011 AO-01 70 10 0 10 10 0 0 80 20 10
2011 AO-02 59 28 3 5 2 0 3 90 7 40
2011 AO-03 60 17 10 6 5 0 2 79 11 188
2011 AO-04 71 16 5 3 3 0 2 88 7 63
2011 AO-05 67 20 3 6 3 0 0 87 10 31
2008 AO 61 19 9 6 3 1 2 81 9 268
2008 AO-01 61 39 0 0 0 0 0 100 0 10
2008 AO-02 68 19 7 4 0 0 2 89 4 91
2008 AO-03 46 22 12 12 5 1 3 70 18 80
2008 AO-04 65 14 15 3 3 0 0 80 5 42
2008 AO-05 72 13 4 0 11 0 0 85 11 29

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 67 13 6 4 3 1 5 85 8 275
2014 AO-01 87 6 0 0 6 0 0 94 6 16
2014 AO-02 66 13 6 0 0 0 16 93 0 15
2014 AO-03 65 13 8 4 3 1 5 83 8 181
2014 AO-04 70 14 6 4 2 0 4 88 6 46
2014 AO-05 60 8 0 18 6 0 8 74 26 14
2011 AO 60 14 10 5 4 1 6 80 9 335
2011 AO-01 60 10 0 20 0 0 10 77 23 10
2011 AO-02 64 23 5 0 2 3 3 93 2 40
2011 AO-03 59 13 12 4 4 1 7 78 8 188
2011 AO-04 55 16 10 5 6 0 8 78 12 63
2011 AO-05 74 6 7 10 3 0 0 80 13 31
2008 AO 58 13 6 6 4 1 12 82 11 269
2008 AO-01 81 10 0 0 0 0 8 100 0 10
2008 AO-02 61 11 4 2 3 0 18 88 7 92
2008 AO-03 46 17 7 10 9 1 9 70 22 80
2008 AO-04 65 12 13 5 0 0 5 81 5 42
2008 AO-05 67 19 4 2 0 0 7 94 2 29

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 73 10 7 2 2 1 5 88 4 274
2014 AO-01 82 6 0 0 6 0 6 93 7 16
2014 AO-02 81 7 6 0 0 0 7 94 0 15
2014 AO-03 72 11 8 1 2 1 6 88 4 181
2014 AO-04 73 12 9 2 2 0 2 87 4 46
2014 AO-05 58 15 0 19 0 0 8 79 21 13
2011 AO 73 10 5 2 2 1 7 90 4 333
2011 AO-01 80 20 0 0 0 0 0 100 0 10
2011 AO-02 75 15 3 0 2 3 3 95 2 40
2011 AO-03 74 9 5 2 1 0 9 90 4 187
2011 AO-04 68 11 5 3 4 0 9 87 8 63
2011 AO-05 73 11 6 4 3 0 4 86 7 30
2008 AO 69 7 6 2 4 0 13 87 6 269
2008 AO-01 81 10 0 0 0 0 8 100 0 10
2008 AO-02 68 7 3 0 4 0 17 91 5 92
2008 AO-03 60 10 8 5 5 1 10 79 12 80
2008 AO-04 77 5 8 3 0 0 8 89 3 42
2008 AO-05 79 4 7 0 2 0 7 90 2 29

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 54 18 9 4 4 3 7 81 9 275
2014 AO-01 69 13 0 0 6 0 13 93 7 16
2014 AO-02 72 0 12 0 0 9 7 86 0 15
2014 AO-03 51 19 11 5 3 3 8 79 9 181
2014 AO-04 55 23 8 2 6 2 4 83 9 46
2014 AO-05 47 21 0 18 0 6 8 79 21 14

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 59 20 7 5 2 4 4 85 7 275
2014 AO-01 76 6 6 6 0 0 6 87 7 16
2014 AO-02 66 13 6 0 0 9 7 93 0 15
2014 AO-03 59 20 6 6 2 4 4 86 8 181
2014 AO-04 53 24 10 2 4 4 2 82 7 46
2014 AO-05 47 29 12 6 0 6 0 81 6 14
2011 AO 62 20 8 3 2 1 3 86 5 335
2011 AO-01 71 10 9 10 0 0 0 81 10 10
2011 AO-02 64 18 8 5 3 3 0 85 7 40
2011 AO-03 60 22 8 2 2 2 4 87 5 188
2011 AO-04 66 18 6 2 1 0 7 90 4 63
2011 AO-05 62 23 12 3 0 0 0 84 3 31
2008 AO 66 15 11 2 2 1 3 84 4 269
2008 AO-01 61 30 8 0 0 0 0 92 0 10
2008 AO-02 72 12 10 1 1 1 3 88 2 92
2008 AO-03 57 17 17 2 5 1 2 75 8 80
2008 AO-04 73 14 5 3 0 0 5 92 3 42
2008 AO-05 75 18 7 0 0 0 0 93 0 29

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 AO 18 82 273
2014 AO-01 0 100 16
2014 AO-03 19 81 179
2014 AO-04 18 82 46

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 33 50
2014 AO-03 36 34

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 67 50
2014 AO-03 61 34

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 14 50

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 0 50
2014 AO-03 0 34

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 0 50
2014 AO-03 0 34

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 35 50
2014 AO-03 37 34

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 45 50
2014 AO-03 38 34

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 50 50
2014 AO-03 44 34

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 27 50
2014 AO-03 23 34

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 39 50
2014 AO-03 29 34

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 53 50
2014 AO-03 54 34

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 27 50
2014 AO-03 25 34

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 0 50
2014 AO-03 0 34

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO-03 0 34

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 16 50
2014 AO-03 17 34

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 49 50
2014 AO-03 43 34

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 18 50
2014 AO-03 21 34

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 54 50
2014 AO-03 48 34

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 22 50
2014 AO-03 24 34

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 10 50

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 32 50
2014 AO-03 26 34

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 10 50

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 14 50
2014 AO-03 14 34

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 21 50
2014 AO-03 21 34

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 14 50
2014 AO-03 14 34

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 AO 14 50
2014 AO-03 18 34

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 AO 13 43

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 AO 0 43
2014 AO-03 0 29

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 AO 16 43
2014 AO-03 17 29

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 AO 13 43

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 AO 23 43
2014 AO-03 24 29

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 AO 43 43
2014 AO-03 38 29

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 AO 0 43
2014 AO-03 0 29

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 AO 50 43
2014 AO-03 51 29

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 12 16 22 10 12 22 6 40 30 275
2014 AO-01 25 19 19 0 0 31 6 70 0 16
2014 AO-02 7 7 20 19 13 22 13 20 49 15
2014 AO-03 8 12 25 11 13 25 6 30 35 181
2014 AO-04 16 34 18 4 10 13 4 61 17 46
2014 AO-05 32 23 6 8 14 6 12 67 26 14

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 18 25 29 9 9 9 0 48 20 275
2014 AO-01 38 19 31 0 0 13 0 65 0 16
2014 AO-02 7 26 20 19 13 16 0 39 38 15
2014 AO-03 12 24 33 9 10 11 1 40 22 181
2014 AO-04 29 34 23 6 6 2 0 64 13 46
2014 AO-05 40 27 0 20 8 6 0 71 29 14
2011 AO 23 35 22 7 8 4 1 62 15 335
2011 AO-01 19 61 0 0 10 10 0 89 11 10
2011 AO-02 20 52 10 8 3 5 3 78 11 40
2011 AO-03 17 33 26 8 11 4 1 53 20 188
2011 AO-04 35 29 22 6 3 5 0 67 10 63
2011 AO-05 40 34 16 3 3 3 0 77 7 31

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 AO 9 91 272
2014 AO-01 0 100 16
2014 AO-03 10 90 180

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 92 25
2014 AO-03 94 17

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO-03 0 17

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 32 25
2014 AO-03 29 17

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 20 25

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO-03 0 17

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 36 25
2014 AO-03 41 17

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 24 25

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO-03 0 17

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 0 25
2014 AO-03 0 17

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 32 25

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO-03 0 17

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 AO 48 25
2014 AO-03 59 17

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 AO 0 24
2014 AO-03 0 17

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 AO 0 24
2014 AO-03 0 17

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 AO 0 24
2014 AO-03 0 17

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 AO 0 24
2014 AO-03 0 17

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 AO 38 24

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 AO 0 24
2014 AO-03 0 17

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 AO 67 24
2014 AO-03 71 17

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 AO 21 24

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 12 15 28 4 6 29 6 42 16 275
2014 AO-01 19 19 19 0 0 43 0 67 0 16
2014 AO-02 7 13 25 0 7 29 20 38 13 15
2014 AO-03 9 13 31 4 7 31 5 34 17 181
2014 AO-04 16 25 18 4 9 25 4 58 17 46
2014 AO-05 32 14 29 8 0 6 12 55 9 14

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 19 31 23 5 4 15 2 60 12 275
2014 AO-01 31 31 24 0 0 13 0 72 0 16
2014 AO-02 20 33 6 7 7 22 7 74 18 15
2014 AO-03 12 30 27 6 4 19 1 53 13 181
2014 AO-04 32 35 14 4 6 4 4 73 11 46
2014 AO-05 38 27 16 8 6 0 6 69 15 14
2011 AO 30 37 19 4 4 7 0 72 8 335
2011 AO-01 39 40 0 0 10 10 0 89 11 10
2011 AO-02 25 45 17 0 3 10 0 78 3 40
2011 AO-03 24 37 21 5 5 7 1 66 11 188
2011 AO-04 39 34 19 3 0 5 0 77 3 63
2011 AO-05 46 34 13 3 3 0 0 81 6 31

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 AO 8 92 275
2014 AO-03 9 91 181
2014 AO-05 0 100 14

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 AO 60 40 23
2014 AO-03 64 36 17

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 44 29 7 0 12 7 0 79 13 14
2014 AO-03 37 37 0 0 16 9 0 82 18 11

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 40 51 4 2 1 1 1 93 3 275
2014 AO-01 19 69 6 6 0 0 0 87 6 16
2014 AO-02 39 55 0 6 0 0 0 94 6 15
2014 AO-03 39 51 6 2 1 1 1 91 3 181
2014 AO-04 49 49 2 0 0 0 0 98 0 46
2014 AO-05 49 34 0 0 0 0 18 100 0 14
2011 AO 41 51 3 2 1 0 2 94 3 334
2011 AO-01 20 71 0 0 0 0 9 100 0 10
2011 AO-02 34 60 0 0 0 0 6 100 0 39
2011 AO-03 39 51 4 2 2 0 1 91 4 188
2011 AO-04 49 47 0 3 0 0 0 97 3 63
2011 AO-05 55 36 3 0 0 0 6 96 0 31
2008 AO 42 50 4 1 1 0 1 93 2 269
2008 AO-01 31 49 10 0 10 0 0 80 10 10
2008 AO-02 38 54 4 2 1 0 0 92 3 92
2008 AO-03 40 52 7 1 0 0 0 92 1 80
2008 AO-04 51 47 0 2 0 0 0 98 2 42
2008 AO-05 51 35 4 0 0 0 10 96 0 29

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 6 26 25 16 14 9 3 36 35 275
2014 AO-01 13 25 24 6 13 19 0 47 23 16
2014 AO-02 13 46 7 12 7 7 9 70 22 15
2014 AO-03 4 24 28 18 16 9 2 31 37 181
2014 AO-04 10 26 26 17 14 6 0 38 34 46
2014 AO-05 12 21 16 8 8 12 23 52 24 14
2011 AO 10 24 21 18 19 6 3 37 41 334
2011 AO-01 10 0 20 40 20 0 9 11 67 10
2011 AO-02 10 18 26 21 13 5 6 32 39 39
2011 AO-03 9 28 19 14 23 6 1 40 40 188
2011 AO-04 11 21 17 27 19 3 2 34 48 63
2011 AO-05 7 23 29 16 3 15 6 38 25 31

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 AO 51 32 9 3 2 2 1 86 5 275
2014 AO-01 69 25 0 0 0 6 0 100 0 16
2014 AO-02 20 55 7 12 7 0 0 75 19 15
2014 AO-03 49 35 11 2 1 2 1 86 3 181
2014 AO-04 52 25 6 9 4 4 0 80 13 46
2014 AO-05 69 6 8 0 0 0 18 91 0 14
2011 AO 41 37 9 5 4 2 2 82 9 334
2011 AO-01 61