2014 Public Service Employee Survey Results by Theme for the Public Service by Question 86. Are you currently a shift worker?

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Table of Contents

Top of Page

Employee Engagement

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 25 42 15 10 8 0 0 67 18 17550
2014 Non-shift worker 30 45 11 8 5 0 0 75 13 162600
2011 Shift worker 31 39 14 8 7 0 0 70 15 21768
2011 Non-shift worker 35 41 11 8 5 0 0 77 12 175178
2008 Shift worker 29 41 14 9 7 0 0 70 16 14516
2008 Non-shift worker 36 42 11 7 4 0 0 78 12 148513

Question 14. I am willing to put in the extra effort to get the job done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 56 33 7 2 2 0 0 89 4 17555
2014 Non-shift worker 67 27 4 1 1 0 0 94 2 162602
2011 Shift worker 57 33 6 2 2 0 0 91 4 21794
2011 Non-shift worker 67 27 4 1 1 0 0 94 2 175375

Question 15. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 53 32 10 3 3 0 0 84 6 17549
2014 Non-shift worker 60 29 8 2 1 0 0 89 4 162484
2011 Shift worker 51 34 9 3 2 0 0 86 5 21788
2011 Non-shift worker 59 31 7 2 1 0 0 89 4 175387

Question 19. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 36 42 13 5 4 0 0 78 10 17534
2014 Non-shift worker 40 40 11 6 3 0 0 80 9 162494
2011 Shift worker 40 41 10 6 3 0 0 81 9 21788
2011 Non-shift worker 41 41 9 6 3 0 0 83 8 175398
2008 Shift worker 38 44 9 6 3 0 0 82 9 14579
2008 Non-shift worker 42 42 8 6 3 0 0 84 8 149308

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 23 33 19 13 12 1 0 56 25 17571
2014 Non-shift worker 28 35 17 11 8 1 0 64 19 162606
2011 Shift worker 24 35 20 11 9 1 0 59 21 21762
2011 Non-shift worker 29 35 18 10 7 1 0 65 17 175231

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 21 34 19 14 11 0 0 55 26 17559
2014 Non-shift worker 28 37 16 12 7 0 0 65 19 162566
2011 Shift worker 21 36 19 13 10 0 0 58 23 21745
2011 Non-shift worker 28 38 16 11 6 0 0 66 17 175075
2008 Shift worker 21 38 17 13 9 0 0 60 23 14576
2008 Non-shift worker 29 40 14 11 6 0 0 69 17 149227

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 22 25 21 14 14 4 1 49 29 17569
2014 Non-shift worker 29 26 18 12 10 4 1 58 23 162572
2011 Shift worker 24 27 19 13 12 5 1 54 27 21738
2011 Non-shift worker 30 26 17 12 9 4 1 60 22 175197
2008 Shift worker 22 29 18 14 11 6 1 54 26 14564
2008 Non-shift worker 28 29 17 12 9 5 1 60 22 149214
Top of Page

Leadership

Immediate Supervisor

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 33 32 16 9 8 2 1 67 17 17566
2014 Non-shift worker 44 31 12 7 5 2 1 76 12 162590
2011 Shift worker 31 33 16 9 8 2 1 66 18 21777
2011 Non-shift worker 42 31 12 7 5 2 1 75 13 175295
2008 Shift worker 29 33 15 10 10 2 1 63 21 14569
2008 Non-shift worker 40 31 12 8 6 3 1 73 15 149316

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 31 35 14 11 8 1 0 67 19 17564
2014 Non-shift worker 41 34 10 9 5 1 0 76 14 162581
2011 Shift worker 30 35 14 11 9 1 0 66 20 21755
2011 Non-shift worker 39 35 10 9 6 1 0 74 15 175190
2008 Shift worker 28 35 13 12 11 1 0 64 23 14570
2008 Non-shift worker 37 34 10 10 7 1 0 72 18 149255

Question 36. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 34 32 15 9 8 1 0 67 17 17551
2014 Non-shift worker 48 29 10 7 5 0 0 78 12 162517

Senior Management

Question 39. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 19 28 18 13 15 6 0 50 31 17534
2014 Non-shift worker 25 33 17 10 7 8 0 64 18 162524
2011 Shift worker 17 28 20 13 15 6 1 48 31 21758
2011 Non-shift worker 23 31 19 11 9 7 0 59 21 175226

Question 40. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 17 25 19 16 20 2 0 43 37 17536
2014 Non-shift worker 21 32 19 14 10 3 0 55 26 162529
2011 Shift worker 16 27 20 14 19 3 0 45 35 21743
2011 Non-shift worker 20 32 19 14 12 2 0 53 27 175097
2008 Shift worker 16 28 18 15 20 3 0 46 35 14565
2008 Non-shift worker 21 33 18 13 11 3 0 56 26 149255

Question 41. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 12 22 20 20 21 4 0 36 43 17536
2014 Non-shift worker 14 29 21 18 12 5 0 46 32 162473
2011 Shift worker 10 26 22 19 18 6 0 38 39 21769
2011 Non-shift worker 11 32 20 19 12 6 0 46 32 175242
2008 Shift worker 9 25 20 21 19 5 0 36 42 14566
2008 Non-shift worker 11 32 20 20 12 6 0 45 34 149223

Question 42. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 14 20 18 16 26 6 0 35 45 17545
2014 Non-shift worker 17 27 19 15 15 7 0 47 32 162491
2011 Shift worker 12 24 19 16 22 8 0 39 41 21767
2011 Non-shift worker 15 29 18 15 14 7 0 48 32 175271
2008 Shift worker 11 23 18 17 23 8 0 37 43 14565
2008 Non-shift worker 15 30 18 15 14 8 0 48 32 149274

Question 43. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 13 25 19 19 22 3 0 39 42 17541
2014 Non-shift worker 15 32 18 19 13 3 0 48 33 162436
2011 Shift worker 12 30 19 18 18 3 0 43 38 21744
2011 Non-shift worker 13 34 17 20 13 3 0 48 34 175135
2008 Shift worker 12 30 17 20 17 3 0 44 38 14567
2008 Non-shift worker 14 37 16 20 11 2 0 52 32 149237

Question 44. I have access to senior management in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 18 31 18 14 13 4 1 52 29 17524
2014 Non-shift worker 25 32 17 12 10 4 1 59 23 162356
Top of Page

Workforce

Performance Management

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 15 30 19 18 18 0 0 45 36 17550
2014 Non-shift worker 22 36 17 15 10 0 0 58 25 162549
2011 Shift worker 15 33 19 17 16 0 0 48 33 21803
2011 Non-shift worker 22 38 16 14 10 0 0 60 24 175425

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 8 18 18 22 24 8 1 29 51 17566
2014 Non-shift worker 11 22 19 18 14 13 2 39 38 162554

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 28 35 16 11 9 1 0 64 20 17562
2014 Non-shift worker 37 36 12 9 6 1 0 74 14 162615
2011 Shift worker 27 36 15 12 10 0 0 63 22 21789
2011 Non-shift worker 34 37 12 10 6 1 0 72 16 175338
2008 Shift worker 25 35 14 13 11 1 1 61 25 14571
2008 Non-shift worker 32 36 12 11 8 1 1 68 19 149318

Question 34. My immediate supervisor assesses my work against identified goals and objectives.  

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 32 36 15 6 5 4 1 72 12 17562
2014 Non-shift worker 42 33 11 5 3 4 1 80 8 162546
2011 Shift worker 33 33 16 7 7 4 1 69 14 21723
2011 Non-shift worker 40 32 13 6 4 4 1 76 11 175060
2008 Shift worker 29 33 16 8 8 6 1 67 16 14553
2008 Non-shift worker 37 31 13 6 5 6 1 73 13 149155

Question 38. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (Question asked only to supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 15 36 19 17 10 2 2 53 28 2051
2014 Non-shift worker 26 36 14 10 6 3 6 68 17 38143

Staffing

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 17 34 16 20 12 1 0 52 32 17569
2014 Non-shift worker 26 39 12 13 6 2 1 67 20 162591
2011 Shift worker 18 34 16 18 13 1 1 52 32 21797
2011 Non-shift worker 27 38 12 13 7 2 1 67 21 175433
2008 Shift worker 16 34 15 19 14 1 1 51 34 14576
2008 Non-shift worker 27 38 12 13 7 2 1 67 20 149316

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 14 25 18 18 18 6 1 42 38 17569
2014 Non-shift worker 25 29 15 13 9 7 1 59 24 162570
2011 Shift worker 16 25 17 17 19 6 1 44 38 21769
2011 Non-shift worker 28 27 14 13 10 7 1 60 25 175279
2008 Shift worker 15 26 17 17 17 6 1 45 37 14565
2008 Non-shift worker 28 29 14 12 10 7 1 61 24 149265

Job Fit and Development

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 18 37 13 19 13 0 0 56 32 17543
2014 Non-shift worker 25 39 12 15 8 0 0 64 24 162529
2011 Shift worker 23 41 12 14 9 0 1 64 23 21785
2011 Non-shift worker 28 41 12 12 6 0 1 69 18 175263
2008 Shift worker 20 40 13 17 10 0 0 60 27 14570
2008 Non-shift worker 26 42 13 12 6 0 1 69 19 149328

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 36 39 14 6 4 0 0 76 10 17553
2014 Non-shift worker 39 39 11 7 4 0 0 78 11 162594
2011 Shift worker 39 37 13 6 4 0 0 77 10 21748
2011 Non-shift worker 43 36 10 6 4 0 0 80 10 175253
2008 Shift worker 34 42 13 7 4 0 0 76 11 14571
2008 Non-shift worker 39 41 10 7 4 0 0 79 10 149347

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 40 40 10 6 4 0 0 80 10 17552
2014 Non-shift worker 45 37 8 6 3 0 0 83 9 162505
2011 Shift worker 41 40 9 6 4 0 0 81 9 21775
2011 Non-shift worker 46 38 7 5 3 0 0 85 8 175331
2008 Shift worker 37 44 10 5 3 0 0 81 9 14582
2008 Non-shift worker 44 41 7 5 3 0 0 85 8 149380

Question 53. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 14 26 19 18 18 3 1 42 38 17560
2014 Non-shift worker 20 32 17 16 12 2 1 53 29 162536
2011 Shift worker 15 29 19 17 17 2 1 46 35 21777
2011 Non-shift worker 22 34 16 14 11 2 0 57 26 175299
2008 Shift worker 13 31 20 18 16 2 0 45 35 14566
2008 Non-shift worker 20 36 17 15 11 2 0 57 26 149260

Question 54. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 14 26 17 16 21 3 2 42 40 17561
2014 Non-shift worker 16 25 15 18 22 2 2 42 42 162580
2011 Shift worker 15 28 17 16 20 2 2 45 38 21772
2011 Non-shift worker 15 27 15 18 21 2 2 44 41 175272
2008 Shift worker 16 35 15 15 15 2 2 53 31 14564
2008 Non-shift worker 17 32 14 17 17 2 2 50 35 149162

Empowerment

Question 16. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 13 32 18 19 18 0 1 45 37 17551
2014 Non-shift worker 22 41 13 14 9 0 0 64 23 162580
2011 Shift worker 17 34 17 16 15 1 1 52 31 21756
2011 Non-shift worker 29 40 12 11 7 0 0 70 18 175268

Question 17. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 17 30 20 16 16 0 0 48 32 17556
2014 Non-shift worker 29 36 15 11 8 0 0 65 19 162556

Question 18. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 19 35 20 14 11 0 0 54 26 17543
2014 Non-shift worker 29 38 15 11 6 0 0 67 17 162530
2011 Shift worker 26 39 17 10 6 1 1 67 16 21752
2011 Non-shift worker 35 41 12 8 4 1 0 76 12 175165

Work-life Balance and Workload

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 23 31 17 14 13 1 1 55 28 17540
2014 Non-shift worker 38 34 12 9 6 0 1 73 15 162509
2011 Shift worker 25 35 16 12 11 1 1 61 23 21771
2011 Non-shift worker 40 36 10 8 5 0 1 77 13 175331

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 38 29 9 8 9 1 5 72 18 17552
2014 Non-shift worker 29 23 11 11 13 2 11 59 28 162540
2011 Shift worker 40 27 8 9 9 1 6 72 19 21774
2011 Non-shift worker 29 23 10 12 13 2 10 60 28 175299
2008 Shift worker 44 28 7 7 7 1 5 77 15 14570
2008 Non-shift worker 32 24 9 12 12 2 9 63 27 149236

Question 20. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 41 34 15 5 2 0 2 77 7 17551
2014 Non-shift worker 34 34 18 8 5 0 1 69 13 162601
2011 Shift worker 41 34 15 5 2 0 2 77 7 21788
2011 Non-shift worker 32 34 19 8 5 0 1 67 14 175352
2008 Shift worker 35 37 17 5 3 0 2 74 9 14562
2008 Non-shift worker 27 35 21 10 6 0 1 62 17 149297

Question 35. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 28 23 14 6 12 3 14 61 22 17555
2014 Non-shift worker 50 23 8 5 6 3 5 80 11 162602
2011 Shift worker 25 25 14 9 15 2 9 56 27 21767
2011 Non-shift worker 46 27 8 6 7 2 4 78 14 175389

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2014 Shift worker 21 47 32 17552
2014 Non-shift worker 27 39 34 162599
2011 Shift worker 22 49 29 21793
2011 Non-shift worker 27 41 32 175470

Question 62. Please indicate your reason for leaving.
(Question asked only to employees who answered "Yes" to question 61)

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
Other
(%)
Total responses
2014 Shift worker 14 32 23 16 15 3735
2014 Non-shift worker 19 32 30 9 10 43793
2011 Shift worker 15 35 26 11 12 5041
2011 Non-shift worker 20 32 32 8 9 48370
Top of Page

Workplace

Organizational Goals

Question 13. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 27 39 17 9 7 1 0 67 16 17547
2014 Non-shift worker 39 40 11 6 3 1 0 80 9 162534
2011 Shift worker 28 41 15 8 7 1 0 69 15 21783
2011 Non-shift worker 38 42 10 6 3 1 0 81 9 175394
2008 Shift worker 33 39 14 7 6 1 0 73 13 14567
2008 Non-shift worker 43 39 9 5 3 1 0 83 8 149235

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 19 37 20 12 10 2 0 57 22 17568
2014 Non-shift worker 25 41 18 10 5 2 0 67 15 162601
2011 Shift worker 21 39 19 11 7 2 0 61 19 21765
2011 Non-shift worker 25 42 16 10 5 1 0 68 16 175208

Question 46. My department or agency reviews and evaluates the progress towards meeting its goals and objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 16 31 24 11 9 9 0 52 22 17552
2014 Non-shift worker 22 36 20 8 4 9 0 64 14 162476
2011 Shift worker 17 35 23 10 7 8 0 57 18 21744
2011 Non-shift worker 22 39 19 8 4 8 0 66 14 175116

Organizational Performance

Question 21a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 12 28 33 16 7 1 3 24 42 17508
2014 Non-shift worker 11 28 36 16 7 1 2 23 40 162280
2011 Shift worker 11 28 32 17 8 1 4 26 41 21706
2011 Non-shift worker 12 27 35 16 7 1 2 24 40 174958
2008 Shift worker 12 29 33 16 6 1 3 23 43 14508
2008 Non-shift worker 12 29 35 16 6 1 2 23 41 149061

Question 21b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 16 25 28 16 10 3 3 27 44 17503
2014 Non-shift worker 13 22 30 20 11 2 3 32 36 162136
2011 Shift worker 15 23 27 17 11 3 4 31 40 21684
2011 Non-shift worker 12 20 29 22 12 2 3 36 34 174788
2008 Shift worker 15 24 28 18 10 2 3 29 42 14500
2008 Non-shift worker 12 21 29 22 12 2 3 35 35 148812

Question 21c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 19 25 26 14 8 3 5 24 48 17490
2014 Non-shift worker 21 25 28 14 7 2 3 23 48 162172
2011 Shift worker 17 24 26 15 8 4 6 25 46 21654
2011 Non-shift worker 18 24 29 15 8 2 4 25 45 174771
2008 Shift worker 16 25 28 16 7 3 5 25 45 14479
2008 Non-shift worker 17 24 30 17 8 2 3 26 43 148832

Question 21d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 7 13 28 28 15 2 7 48 22 17471
2014 Non-shift worker 9 18 33 25 11 1 3 37 28 161750
2011 Shift worker 8 14 27 26 15 2 8 45 24 21627
2011 Non-shift worker 9 18 33 24 12 1 3 37 28 174566
2008 Shift worker 7 14 29 27 15 1 7 46 23 14460
2008 Non-shift worker 9 18 34 25 11 1 2 37 28 148777

Question 21e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 20 23 25 16 11 2 4 28 45 17493
2014 Non-shift worker 21 25 27 15 8 1 3 24 48 162184
2011 Shift worker 17 22 26 17 11 2 5 30 41 21678
2011 Non-shift worker 18 24 28 16 9 1 3 26 45 174926
2008 Shift worker 15 22 28 19 11 1 4 32 39 14478
2008 Non-shift worker 17 24 28 17 10 1 3 28 43 148795

Question 21f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 13 18 25 22 13 4 5 38 34 17485
2014 Non-shift worker 11 17 27 24 14 3 5 40 30 162092
2011 Shift worker 13 19 24 20 14 4 6 37 36 21654
2011 Non-shift worker 11 18 27 23 14 2 5 40 30 174662
2008 Shift worker 17 23 24 18 10 3 4 31 43 14490
2008 Non-shift worker 14 22 27 20 11 2 4 34 37 148950

Question 21g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 16 22 29 15 9 4 5 26 42 17500
2014 Non-shift worker 18 24 31 14 7 2 3 23 45 162184

Respectful Workplace

Question 22. I have positive working relationships with my co-workers.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 51 40 5 3 1 0 0 91 4 17565
2014 Non-shift worker 62 32 4 2 1 0 0 94 3 162608
2011 Shift worker 54 38 5 2 1 0 0 92 4 21776
2011 Non-shift worker 62 32 3 2 1 0 0 94 3 175277

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 31 31 13 13 11 1 0 63 24 17558
2014 Non-shift worker 43 30 9 10 7 1 0 74 17 162571

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 26 43 15 10 6 0 0 69 16 17554
2014 Non-shift worker 41 40 8 7 3 0 0 81 10 162515

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 33 35 17 6 5 4 1 71 11 17557
2014 Non-shift worker 42 34 13 4 2 4 1 80 6 162512

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 30 37 16 8 6 2 0 69 15 17565
2014 Non-shift worker 39 37 12 5 3 3 0 79 8 162581
2011 Shift worker 24 36 18 10 8 3 0 62 19 21764
2011 Non-shift worker 32 39 15 7 4 3 0 73 11 175197

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 33 37 13 9 7 0 0 70 17 17552
2014 Non-shift worker 44 37 10 5 4 0 0 81 9 162487
2011 Shift worker 30 38 14 8 8 1 0 69 17 21722
2011 Non-shift worker 38 39 12 6 4 0 0 77 11 174976
2008 Shift worker 25 40 14 10 10 1 0 65 20 14556
2008 Non-shift worker 34 40 12 8 5 0 0 75 13 149221

Ethical Workplace

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 21 31 18 14 11 3 2 54 26 17565
2014 Non-shift worker 29 32 15 10 8 4 3 66 19 162587

Question 47. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 29 44 14 6 3 3 0 75 10 17556
2014 Non-shift worker 39 41 11 4 2 3 1 83 6 162535
2011 Shift worker 28 42 16 7 4 3 1 72 11 21751
2011 Non-shift worker 36 40 13 5 2 4 1 79 7 175133

Question 48. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 26 39 14 10 7 3 1 67 18 17559
2014 Non-shift worker 38 37 10 7 4 3 1 78 11 162562
2011 Shift worker 27 37 14 10 7 4 1 67 18 21753
2011 Non-shift worker 36 36 11 8 5 4 1 75 14 175045
2008 Shift worker 24 36 15 11 9 4 1 63 21 14563
2008 Non-shift worker 32 36 12 10 6 4 1 71 17 149245

Question 49. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 15 33 23 13 10 5 1 51 24 17567
2014 Non-shift worker 25 34 19 10 6 5 1 63 17 162534
2011 Shift worker 13 34 23 13 9 6 2 51 24 21749
2011 Non-shift worker 19 35 21 11 7 5 1 58 20 175200

Question 50. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 14 26 18 17 18 6 1 43 38 17563
2014 Non-shift worker 17 24 18 16 15 9 2 46 34 162544
2011 Shift worker 14 25 18 17 18 8 2 42 38 21769
2011 Non-shift worker 15 23 18 16 14 11 3 44 35 175285

Physical Environment and Equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 24 47 7 14 7 0 0 71 22 17547
2014 Non-shift worker 33 47 5 11 4 0 0 79 15 162592
2011 Shift worker 28 46 6 13 6 0 0 74 19 21786
2011 Non-shift worker 37 46 4 10 3 0 0 83 13 175411
2008 Shift worker 25 46 7 14 8 0 0 71 22 14571
2008 Non-shift worker 38 46 4 9 3 0 0 84 12 149312

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 27 35 11 16 12 0 0 62 27 17544
2014 Non-shift worker 41 35 7 10 6 0 0 77 16 162481
2011 Shift worker 28 36 11 13 10 0 1 65 24 21746
2011 Non-shift worker 41 37 7 9 5 0 0 79 14 175019

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 28 39 12 13 7 0 0 68 21 17543
2014 Non-shift worker 44 38 9 7 3 0 0 82 9 162460

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 61 27 5 3 2 0 1 89 5 17548
2014 Non-shift worker 69 22 4 3 1 1 1 92 4 162563
2011 Shift worker 64 24 5 3 2 1 1 90 5 21771
2011 Non-shift worker 72 19 3 3 1 1 1 93 4 175391
2008 Shift worker 62 26 5 3 2 1 1 90 5 14558
2008 Non-shift worker 72 20 3 3 1 0 1 93 4 149141

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 62 22 6 5 3 0 2 86 8 17545
2014 Non-shift worker 64 20 5 6 3 0 1 85 9 162509
2011 Shift worker 64 19 6 5 3 0 3 86 8 21759
2011 Non-shift worker 67 18 5 6 3 0 1 86 9 175325
2008 Shift worker 64 20 6 5 3 0 2 86 8 14564
2008 Non-shift worker 67 18 4 6 3 0 1 86 10 149199

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 65 17 6 3 3 1 5 87 6 17566
2014 Non-shift worker 71 15 5 4 3 0 3 89 6 162587
2011 Shift worker 65 16 6 4 3 1 5 86 7 21770
2011 Non-shift worker 69 15 5 4 3 0 3 87 7 175217
2008 Shift worker 62 14 6 4 4 1 9 85 9 14564
2008 Non-shift worker 67 13 5 4 4 0 6 86 8 149273

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 72 15 5 2 2 0 4 91 4 17556
2014 Non-shift worker 78 12 3 2 2 0 3 93 4 162560
2011 Shift worker 72 14 5 2 3 1 4 90 5 21767
2011 Non-shift worker 77 11 4 2 2 0 3 92 4 175236
2008 Shift worker 74 11 4 2 3 1 6 91 5 14560
2008 Non-shift worker 78 8 3 2 2 0 5 92 5 149187

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 54 19 9 3 3 3 9 83 7 17563
2014 Non-shift worker 59 21 8 4 2 1 4 85 7 162575

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 60 21 7 3 2 3 4 87 6 17560
2014 Non-shift worker 65 20 6 2 1 3 3 90 4 162554
2011 Shift worker 63 21 6 3 2 2 3 88 5 21760
2011 Non-shift worker 67 18 6 2 1 2 3 90 4 175239
2008 Shift worker 63 20 7 3 2 2 2 88 5 14570
2008 Non-shift worker 67 18 6 2 1 2 3 89 4 149298

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Shift worker 24 76 17542
2014 Non-shift worker 18 82 162334

Question 64a. From whom did you experience harassment on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 57 3947
2014 Non-shift worker 49 28329

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 64 3947
2014 Non-shift worker 62 28329

Question 64c. From whom did you experience harassment on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 6 3947
2014 Non-shift worker 8 28329

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 18 3947
2014 Non-shift worker 2 28329

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 5 3947
2014 Non-shift worker 5 28329

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 16 3947
2014 Non-shift worker 7 28329

Question 64g. From whom did you experience harassment on the job? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 4 3947
2014 Non-shift worker 4 28329

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 43 3954
2014 Non-shift worker 39 28356

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 37 3954
2014 Non-shift worker 40 28356

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 43 3954
2014 Non-shift worker 43 28356

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 43 3954
2014 Non-shift worker 40 28356

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 25 3954
2014 Non-shift worker 29 28356

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 65 3954
2014 Non-shift worker 56 28356

Question 65g. Please indicate the nature of the harassment you experienced.  Personal attack
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 42 3954
2014 Non-shift worker 35 28356

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 6 3954
2014 Non-shift worker 1 28356

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 15 3954
2014 Non-shift worker 7 28356

Question 65j. Please indicate the nature of the harassment you experienced. Threat
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 20 3954
2014 Non-shift worker 12 28356

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 51 3954
2014 Non-shift worker 45 28356

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 38 3954
2014 Non-shift worker 28 28356

Question 65m. Please indicate the nature of the harassment you experienced. Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 14 3954
2014 Non-shift worker 14 28356

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 43 3955
2014 Non-shift worker 52 28345

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 30 3955
2014 Non-shift worker 29 28345

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 7 3955
2014 Non-shift worker 10 28345

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 25 3955
2014 Non-shift worker 21 28345

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 13 3955
2014 Non-shift worker 11 28345

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 10 3955
2014 Non-shift worker 7 28345

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 21 3955
2014 Non-shift worker 15 28345

Question 66h. What action(s) did you take to address the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 12 3955
2014 Non-shift worker 11 28345

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year Demographic
(%)
Total responses
2014 Shift worker 27 3955
2014 Non-shift worker 25 28345

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 15 3552
2014 Non-shift worker 12 26458

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 17 3552
2014 Non-shift worker 16 26458

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 13 3552
2014 Non-shift worker 10 26458

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 9 3552
2014 Non-shift worker 8 26458

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 9 3552
2014 Non-shift worker 11 26458

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 8 3552
2014 Non-shift worker 11 26458

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 6 3552
2014 Non-shift worker 12 26458

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 11 3552
2014 Non-shift worker 8 26458

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 10 3552
2014 Non-shift worker 11 26458

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 27 3552
2014 Non-shift worker 24 26458

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 10 3552
2014 Non-shift worker 9 26458

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 45 3552
2014 Non-shift worker 44 26458

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 2 3552
2014 Non-shift worker 1 26458

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 57 3552
2014 Non-shift worker 53 26458

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other
(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year Demographic
(%)
Total responses
2014 Shift worker 13 3552
2014 Non-shift worker 13 26458

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 13 20 21 10 12 18 6 43 29 17558
2014 Non-shift worker 16 19 19 7 7 25 7 51 20 162567

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 21 29 20 11 10 8 1 55 23 17542
2014 Non-shift worker 27 31 19 7 5 11 1 66 13 162520
2011 Shift worker 26 36 17 9 7 4 0 65 17 21737
2011 Non-shift worker 32 36 15 6 4 6 0 73 11 175155

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Shift worker 12 88 17539
2014 Non-shift worker 7 93 162266

Question 75a. From whom did you experience discrimination on the job? Co-workers
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 39 2028
2014 Non-shift worker 35 11735

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 78 2028
2014 Non-shift worker 80 11735

Question 75c. From whom did you experience discrimination on the job? Individuals working for me
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 3 2028
2014 Non-shift worker 4 11735

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility
(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 12 2028
2014 Non-shift worker 1 11735

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 8 2028
2014 Non-shift worker 6 11735

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 14 2028
2014 Non-shift worker 6 11735

Question 75g. From whom did you experience discrimination on the job? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 8 2028
2014 Non-shift worker 9 11735

Question 76a. Please indicate the type of discrimination you experienced. Race
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 24 2028
2014 Non-shift worker 19 11728

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 18 2028
2014 Non-shift worker 17 11728

Question 76c. Please indicate the type of discrimination you experienced. Colour
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 14 2028
2014 Non-shift worker 11 11728

Question 76d. Please indicate the type of discrimination you experienced. Religion
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 7 2028
2014 Non-shift worker 5 11728

Question 76e. Please indicate the type of discrimination you experienced. Age
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 20 2028
2014 Non-shift worker 24 11728

Question 76f. Please indicate the type of discrimination you experienced. Sex
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 29 2028
2014 Non-shift worker 23 11728

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 4 2028
2014 Non-shift worker 3 11728

Question 76h. Please indicate the type of discrimination you experienced. Marital status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 9 2028
2014 Non-shift worker 7 11728

Question 76i. Please indicate the type of discrimination you experienced. Family status
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 16 2028
2014 Non-shift worker 16 11728

Question 76j. Please indicate the type of discrimination you experienced. Disability
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 15 2028
2014 Non-shift worker 17 11728

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 1 2028
2014 Non-shift worker 1 11728

Question 76l. Please indicate the type of discrimination you experienced. Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 30 2028
2014 Non-shift worker 30 11728

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 26 2027
2014 Non-shift worker 29 11740

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 15 2027
2014 Non-shift worker 16 11740

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 5 2027
2014 Non-shift worker 7 11740

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 20 2027
2014 Non-shift worker 19 11740

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 6 2027
2014 Non-shift worker 6 11740

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 8 2027
2014 Non-shift worker 7 11740

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 12 2027
2014 Non-shift worker 9 11740

Question 77h. What action(s) did you take to address the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 10 2027
2014 Non-shift worker 9 11740

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action
(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year Demographic
(%)
Total responses
2014 Shift worker 48 2027
2014 Non-shift worker 48 11740

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 8 1849
2014 Non-shift worker 6 10923

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 10 1849
2014 Non-shift worker 11 10923

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 4 1849
2014 Non-shift worker 4 10923

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 2 1849
2014 Non-shift worker 3 10923

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 2 1849
2014 Non-shift worker 3 10923

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 4 1849
2014 Non-shift worker 5 10923

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 4 1849
2014 Non-shift worker 8 10923

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 11 1849
2014 Non-shift worker 9 10923

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 9 1849
2014 Non-shift worker 10 10923

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 23 1849
2014 Non-shift worker 23 10923

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced?  I was advised against filing a complaint.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 10 1849
2014 Non-shift worker 9 10923

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 43 1849
2014 Non-shift worker 45 10923

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 3 1849
2014 Non-shift worker 2 10923

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 65 1849
2014 Non-shift worker 65 10923

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other
(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year Demographic
(%)
Total responses
2014 Shift worker 15 1849
2014 Non-shift worker 13 10923

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 15 21 23 6 7 22 6 49 18 17556
2014 Non-shift worker 17 18 21 3 3 32 7 56 10 162527

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 23 30 21 7 6 11 1 61 15 17550
2014 Non-shift worker 29 30 18 4 3 15 2 71 8 162446
2011 Shift worker 29 38 17 6 5 6 0 71 11 21742
2011 Non-shift worker 36 36 14 4 2 8 0 78 7 175185

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Shift worker 17 83 17519
2014 Non-shift worker 15 85 162237

Question 82. Were any measures taken to accommodate your needs?
(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 Shift worker 73 27 3009
2014 Non-shift worker 79 21 24267

Question 83. I am satisfied with the measures that were taken to accommodate my needs.
(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 40 36 8 10 6 0 0 77 16 2217
2014 Non-shift worker 51 32 6 7 3 0 0 84 11 19133

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 22 49 14 7 3 2 3 75 11 17562
2014 Non-shift worker 27 50 10 5 2 1 5 82 7 162576
2011 Shift worker 21 51 13 8 3 2 3 75 11 21764
2011 Non-shift worker 26 51 9 6 2 1 5 82 8 175229
2008 Shift worker 21 48 13 9 4 2 3 73 13 14590
2008 Non-shift worker 26 49 10 7 3 1 5 80 10 149434

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 9 27 22 14 10 11 6 44 29 17565
2014 Non-shift worker 10 23 23 9 6 20 9 47 21 162524
2011 Shift worker 10 30 21 13 10 11 5 48 28 21758
2011 Non-shift worker 10 25 23 9 6 20 7 48 21 175181

Question 72. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 26 38 14 8 4 7 3 71 13 17561
2014 Non-shift worker 37 33 12 3 2 8 5 81 6 162570
2011 Shift worker 27 38 14 7 5 7 3 72 13 21759
2011 Non-shift worker 37 33 11 4 2 8 5 80 7 175295
2008 Shift worker 23 40 15 7 5 7 3 70 13 14580
2008 Non-shift worker 34 36 11 4 2 8 5 80 7 149326

Question 73. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 Shift worker 18 31 17 11 10 9 4 57 24 17548
2014 Non-shift worker 28 32 15 5 3 11 5 72 10 162453
2011 Shift worker 20 34 16 10 9 8 3 61 21 21725
2011 Non-shift worker 28 33 14 6 3 11 4 72 11 174997
2008 Shift worker 20 36 15 12 10 5 3 61 24 14563
2008 Non-shift worker 30 33 13 7 4 7 5 72 13 149299