Policy on Management of Information Technology

Aims to achieve the efficient and effective use of information technology, support government priorities and program delivery, increase productivity, and enhance services to the public.
Date modified: 2009-07-09

Supporting tools


More information





This policy replaces:

View all inactive instruments
Print-friendly XML


client (client)
The intended recipient of a service. Clients may be external (citizens, businesses, non-Canadians, or organizations, e.g., non-profit) or internal to government (departments).
common service (service commun)
A service that is provided by a common service organization.
common service organization (organisme de services communs)
A department or organization that is designated as a central supplier of particular services to support the requirements of departments. Common service organizations are listed in Appendix B of the Common Services Policy.
information technology (technologies de l'information)
Includes any equipment or system that is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information. It includes all matters concerned with the design, development, installation and implementation of information systems and applications to meet business requirements.
management of information technology (gestion des technologies de l'information)
Includes planning, building (or procuring), operating and measuring performance.
service (service)
A means, administered by a program, of producing a final valued output (i.e. service output) to address one or more target group needs.
shared service (service partagé)
A service that is shared by more than one client.
Date modified: