| True | 1. The primary reason the act was passed was to ensure service to the public in English and French. |
| False |
2. The act confers on members of the public the
obligation to request service in the official language of their choice.
Note: Members of the public may receive services in their preferred official language. They are not, however, obliged to request service in one official language or the other: the onus is on organizations to make an active offer in both languages. |
| True | 3. The act obliges institutions to provide service to the public in the two official languages in certain circumstances. |
| False |
4. Individual public servants have linguistic obligations only
if they occupy bilingual positions.
Note: In bilingual offices and service points, even employees in unilingual positions must co-operate in making an active offer of services in both official languages. |
| True | 5. The act gives members of the public the right to choose the official language in which they wish to be served. |
| True | 6. Under the act, institutions are obliged to announce that service is available in both official languages. |
| False |
7. The obligation to make an "active offer" of service does
not apply to communications with visitors to Canada and federal inmates.
Note: The obligation to make an active offer applies to communications with any member of the public at bilingual service points. |