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Government of Canada Internet Guide

Internet Guide Resources

This section includes links to sites that provide valuable information to help you launch, evaluate and maintain your Web site. The resources are divided according to the sections of the Internet Guide.

Getting Started

Learn more about planning your Web initiative, from Government On-Line (GOL) to interactivity tools.

The Enhanced Management Framework provides principles, best practices, methodologies, tools, templates, handbooks, guides and standards related to Web site planning. Find out more at the Enhanced Management Framework Web site.

Government On-Line

The following sites detail the Government of Canada's service delivery vision in line with information technology.

Environmental Scans: IT Innovation

The following resources provide the latest IT and Internet media news, which may benefit your institution:

Financial and Human Resources

The following links will help you find and select financial and human resources for your Web initiative.

Client Analysis

The following resources can help you understand your clients and their needs.

  • The Quality Services guides published by Treasury Board of Canada, Secretariat, establish a context for adopting a quality service approach in management. The series includes a guide called Who is your client?

Interactivity Tools

The following sites offer information on interactivity tools:

The following hyperlink is to a site that is not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the site in question:

E-Commerce: Management and Implementation

E-Commerce Primer

When it comes to implementing and managing electronic commerce, the range of decisions you must make depends on the scope of the project. Key considerations include updating the business plan to include e-commerce initiatives, assessing threat and risk to determine security requirements, and looking at legal concerns. You can find basic guidelines on issues related to managing and implementing e-commerce at http://strategis.ic.gc.ca/sc_x/engdoc/using_ecom.html?guides=e_com

Getting the Right Tech Tools

For information on acquiring tools for e-commerce, see http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home.

The Strategis Web site provides links to companies that provide e-commerce tools.

Learn more from Statistics Canada at http://www.statcan.ca/cgi-bin/wwworder.pl.

Legal and Security Issues

Overcoming legal and security barriers helps you develop your clients' trust. Clients need to feel comfortable when doing business using GOL services, so you need to implement and programs to ensure the public's privacy and safety. The Canadian government recognizes the importance of these issues and provides guidelines on the laws you need to follow and security measures you should take at http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home.

Other Links

Industry Canada provides a list of useful sites at http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home.

You can find the Clerk of the Privy Council's speech on e-commerce and the government at Opening the E-Government File.

The E-Business Info-Guide provides links to government programs, services and regulations that deal with electronic commerce and provides guidance on implementing e-commerce.

Implementation

Find out how you can effectively and efficiently implement your Web initiative through the following resources.

Building the Site

The Common Look and Feel (CLF) Standards for the Internet site is a main resource for people building, enhancing or revamping Web sites within the Government of Canada environment. It includes standards related to accessibility, collaboration, cyber-squatting, e-mail, important notices, navigation, format and official languages, which all government Web sites must follow, as well as optional best practices and guidelines www.tbs-sct.gc.ca/clf-nsi/index-eng.asp. For more CLF links, go to www.tbs-sct.gc.ca/clf-nsi/links/links-liens-eng.asp.

The Federal Identity Program is a key resource for people implementing a Web project. Its Web site addresses issues such as Government of Canada identifiers (such as symbols), navigational tools (such as the mandatory menu) and information design (including colours and layout) www.tbs-sct.gc.ca/clf-nsi/fip-pcim/intro-eng.asp.

Content

The Net Gain site has a section on content considerations for Web pages at http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/Home.

The following hyperlinks are to sites that are not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the sites in question

You can find information on writing for the Web at the Jacob Nielson Web site at http://www.useit.com/papers/webwriting/.

Design

The Net Gain site provides information on design at http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/h_ee00380e.html.

The following hyperlinks are to sites that are not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the sites in question

The Web Monkey includes tips for designers at http://webmonkey.wired.com/webmonkey/, including an information architecture tutorial at http://hotwired.lycos.com/webmonkey/design/site_building/tutorials/tutorial1.html.

The Jakob Nielson Web site includes information on usability design considerations at www.useit.com.

Format Considerations

The National Library of Canada provides a glossary of digital library standards, protocols and formats at http://www.collectionscanada.ca/9/1/p1-253-e.html, and information on graphic and sound file formats at http://www.collectionscanada.ca/9/1/p1-223-e.html.

Treasury Board of Canada, Secretariat, offers information on providing Web pages in alternative formats at services-publications@tbs-sct.gc.ca.

Marketing

The Net Gain site includes information on Internet marketing at http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/ee00750e.html.

You can find a document called Your Marketing Strategy: Research Phase at http://www.cbsc.org/servlet/ContentServer?cid=1104766631694&pagename=CBSC_AB%2FCBSC_WebPage%2FAB_WebPage_Template&c=CBSC_WebPage.

For a Health Canada fact sheet on registering with search engines, go to http://www.hc-sc.gc.ca/index-eng.html.

The Net Gain site offers a guide to Internet search tools at http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/h_ee00335e.html.

The following hyperlink is to a site that is not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the site in question.

A summary of popular search engines and their features is available at http://daphne.palomar.edu/TGSEARCH/.

Information Management

For information on the Management of Government Information Holdings Policy, go to http://www.tbs-sct.gc.ca/Pubs_pol/ciopubs/TB_GIH/siglist-eng.asp.

The Information Management (IM) Resource Centre helps institutions manage information as part of their quest to improve service to Canadians. It provides relevant information and useful tools to help institutions meet the IM requirements of the GOL initiative.

For information on Government of Canada record-keeping requirements for metadata, go to http://www.imforumgi.gc.ca/documents/2001/meta/meta00-eng.asp.

You can read a document called An Approach to Managing Internet and Intranet Information for Long-term Access and Accountability http://www.imforumgi.gc.ca/archives/groups-groupes/iiwg-gtrii/implement/implement00-eng.asp.

The National Library of Canada has a document called Preservation of Digital Information: Issues and Current Status (Network Notes #60) at http://www.collectionscanada.ca/9/1/p1-259-e.html.

For information on the Canadian Initiative on Digital Libraries, go to http://www.collectionscanada.ca/cidl/index-e.html.

For a National Archives of Canada on managing recorded government information, go to http://www.collectionscanada.ca/06/0612-eng.html.

For a report on IM in the Government of Canada, go to www.tbs-sct.gc.ca/ip-pi/policies/imreport/imreport-rapportgi02-eng.asp.

For a document on strategic directions for IM, go to http://www.tbs-sct.gc.ca/pubs_pol/ciopubs/tb_oimp/sdimit1-eng.asp.

Metadata

The Navigation and Format Section of CLF Standard 6.3 can be found at www.tbs-sct.gc.ca/clf-nsi/inter/inter-06-03-eng.asp.

You can find out more about the CLF and metadata at www.tbs-sct.gc.ca/clf-nsi/inter/inter-06-03-eng.asp.

For information on the Metadata Implementation Framework, go to www.tbs-sct.gc.ca/im-gi/References/meta-eng.asp.

Security and Privacy

Security resources

Security Policy and Publications
RCMP Technical Security Branch (TSB) Services
Communications Security Establishment (Information Technology Security Services)
Awareness and Education
Internet Security Tools and Techniques
Computer Crime

Security Policy and Publications

Security policy, security implementation notices and other publications are located at http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_12A/siglist-eng.asp.

RCMP Technical Security Branch (TSB) Services

IT Security Reviews

The primary function of the RCMP's IT security sections is to advise federal government institutions on security concerns related to computer systems owned by, or operated on behalf of, the Government of Canada. In part, it provides this advice through comprehensive, follow-up and consultative IT security reviews, which it conducts in accordance with the government's Security Policy and the Technical Security Standard for Information Technology. This policy and standard address help institutions protect the confidentiality and integrity of information and the availability of services.

IT Security Consultations

The Technical Security Branch (TSB) of the RCMP provides IT security consultations to help government institutions review their security status. It advises institutions on the implementation of IT security standards and guidelines. TSB also helps institutions conduct threat and risk assessment (TRA) by providing training, publications, information and facilitation.

Publications

Provide very good information bulletins on security.

Links

For TSB's security and virus information links, go to http://www.rcmp-grc.gc.ca/help/links-eng.htm.

Communications Security Establishment (Information Technology Security Services)

The Communications Security Establishment (CSE) provides the following IT security services.

  • Consultation: Finds solutions to IT security needs with the help of engineers, mathematicians, computer scientists and technologists.
  • Cryptographic services: Analyzes and approves cryptographic algorithms to protect designated information and to protect electronic authorization and authentication applications processed by Government of Canada IT systems.
  • Engineering services: Provides engineering analysis and evaluation services at various stages of projects.
  • Partnering with Canadian industry: Helps government users find IT security solutions.
  • Pre-qualified IT security products: Helps institutions find safe Internet products.
  • Threat and risk assessment (TRA): Provides questionnaires and checklists, and will do in-depth engineering analysis of your IT systems and the applications you run on them.
  • Documentation: Provides "how-to" manuals on topics such as operating and maintaining IT security equipment, using CSE services and accessing CSE IT security programs.

For more information, go to http://www.cse-cst.gc.ca/.

Awareness and Education

You can learn more about IT security through courses offered by CSE. Topics include "Introduction to Information Technology Security" and "Writing Common Criteria Protection Profiles Security Targets." For more information, go to http://www.cse-cst.gc.ca/index-e.html.

You can read about the Canadian Strategy to Promote Safe, Wise and Responsible Internet Use at http://www.rcmp.ca/index-eng.htm.

Public Key Infrastructure is the combination of software, encryption technologies and services that allows you to protect the security of your communications and business transactions on the Internet. For more information, go to http://www.tbs-sct.gc.ca/pki-icp/index-eng.asp.

For information on the Government Operations Sector, go to http://www.tbs-sct.gc.ca/gos-sog/index-eng.asp.

Internet Security Tools and Techniques

For information on encryption, digital signatures, certificates and wallets, secure e-mail, the SSL protocol set standard, secure payment, firewalls, application gateways, virus scanning and other on-line security tools, go to http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/en/h_ee00349e.html.

The Government of Canada has a page of frequently asked questions about firewalls at http://www.cse-cst.gc.ca/it-sec/it-sec-e.html.

The following hyperlink is to a site that is not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the site in question.

Find out more about security on the site of the World Wide Web Consortium Security Resources at http://www.w3.org/Security/.

Computer Crime

Read the RCMP's information on preventing computer crime at http://www.rcmp-grc.gc.ca/scams/ccprev-eng.htm.

You can get virus information at the Community Access Program Web site at http://cap.ic.gc.ca/pub/index.html?iin.lang=en.

External Web Sites Covering On-Line Crime

The following hyperlinks are to sites that are not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the sites in question:

Privacy

For policies and guidelines on privacy and data protection, go to http://www.tbs-sct.gc.ca/pubs_pol/gospubs/TBM_128/siglist-eng.asp.

The Privacy Commissioner's site is a good source of information on privacy issues affecting all Canadians. Go to http://www.privcom.gc.ca/index-eng.asp. The site also has a good example of a privacy policy and provides policies you can follow at http://www.privcom.gc.ca/legislation/index-eng.asp.

To read about the Canadian strategy on Internet privacy issues, go to http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/h_gv00045e.html.

For information on the protection of personal information, see http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/h_gv00045e.html.

For highlights of Industry Canada's privacy provisions and principles, go to (link not available).

To read about privacy from a client's perspective, go to http://www.privcom.gc.ca/information/02_05_d_08-eng.asp.

The following hyperlinks are to sites that are not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the sites in question:

Cookies

For general information about cookies and protection of personal information, go to http://e-com.ic.gc.ca/epic/internet/inecic-ceac.nsf/en/home.

The following hyperlink is to a site that is not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the site in question.

You can find out about the technical and non-technical aspects of cookies at http://www.rajivshah.com/Case_Studies/Cookies/CookiesLinks.html.

Evaluation

Evaluation Tools

CLF Self-Assessment Guide www.tbs-sct.gc.ca/clf-nsi/guide/guide-eng.asp
Treasury Board of Canada, Secretariat, has developed the CLF Self-Assessment Guide to help you determine how well your Internet Web sites comply with the Common Look and Feel Standards. The guide is available in HTML, PDF and editable formats.

You can use the Common Look and Feel Browser Test www.tbs-sct.gc.ca/clf-nsi/inter/inter-01-05-eng.asp#1.1bp to ensure your site works equally well in Netscape and Internet Explorer.

The following hyperlinks are to sites that are not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the sites in question.

World Wide Web Consortium (W3C) validation tools http://validator.w3.org/
W3C was created to lead the World Wide Web to its full potential by developing common protocols that promote its evolution and ensure its interoperability. W3C has more than 500 member organizations around the world and has earned international recognition for its contributions to the growth of the Web. Here are links to two of its validation tools:

Bobby 3.2 http://bobby.watchfire.com/bobby/html/en/index.jsp

This site helps identify and repair significant barriers to access by individuals with disabilities.

Evaluation Tools

The following hyperlinks are to sites that are not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the sites in question.

Jakob Nielsen's Web site on Usability provides information on all aspects of usability and testing methods. Go to http://www.useit.com/.

You can find a list of usability tests related to all stages of Web design, from the preliminary stages to the testing stages, at http://jthom.best.vwh.net/usability/toc.htm.

Other Evaluation Resources

 "The Race to Web Readiness," a Health Canada site, provides a planning checklist that segments the major milestones of a general Web Initiative. It is a useful tool to help you stay organized and keep your priorities straight through all stages of your Web initiative. Go to http://www.hc-sc.gc.ca/hcs-sss/pubs/care-soins/2006-wait-attente/2006-wait-attente-4-eng.html.

The National Library of Canada has a document called Measuring Web Site Usage: Log File Analysis at http://www.collectionscanada.ca/9/1/p1-256-e.html.

The National Library of Canada has a document called Usability and the Web: An Overview at http://www.collectionscanada.ca/9/1/p1-260-e.html.

The following hyperlinks are to sites that are not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the sites in question.

You can find a document called How to Choose, Implement and Maintain Your Web Site Search Tools at http://www.searchtools.com/.

Search Engine Watch provides tips and information about searching the Web, analyzes the search engine industry and helps site owners improve their visibility on search engines. Go to http://searchenginewatch.com/.

You will find a site discussing usability references at http://www.usability.com/.

You will find a list of Web test tools at http://www.softwareqatest.com/qatweb1.html.

Maintenance

Network and computer maintenance are discussed in further detail at http://cap.ic.gc.ca/pub/about_us/network.html.

You can find more information on network maintenance issues at http://www.tbs-sct.gc.ca/pubs_pol/dcgpubs/tb_h4/01guid-eng.asp and http://www.tbs-sct.gc.ca/pubs_pol/gospubs/tbm_12a/23recon-eng.asp.

The following hyperlinks are to sites that are not subject to the Official Languages Act. The material found there is therefore in the language(s) used by the sites in question.

For Microsoft information on maintenance, content management and troubleshooting, go to Support Options at http://www.microsoft.com/library/shared/deeptree/bot/bot.asp?dtcnfg=/technet/treeview/deeptreeconfig.xml

Date Modified: 2003-05-27
 

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