Appendix C1 - Benchmark Index by Function - Program/Service Delivery to Canadians

Executive Group Benchmark - Number:  9-B-1

POSITION TITLE: Assistant Deputy Minister, Operations

GENERAL ACCOUNTABILITY

Is accountable for directing the implementation of citizenship and immigration legislation and regulations and for developing and implementing operational policies, strategies, plans, guidelines, standards, processes and procedures for the delivery of the Department's citizenship, settlement, selection, integration, enforcement and refugee programs through foreign missions and domestic regional offices.

ORGANIZATION STRUCTURE

This is one of nine senior executive positions at the first level reporting to the Deputy Minister. The others are Assistant Deputy Minister (ADM), Human Resources; ADM, Policy and Program Development; ADM, Strategic Directions and Communications; ADM, Centralized Service Delivery and Corporate Services; Assistant Deputy Attorney General; the Ombudsman; the Global Case Management System Business Executive Director; and the Director, Client Service Project.

Specific functions of the senior positions reporting to the ADM, Operations, are as follows:

Five Regional Directors General (Atlantic; Quebec; Ontario; Prairies and Northern Territories; and British Columbia and Yukon) (total staff of 2,549) each is responsible for developing and implementing regional operational policies, guidelines, processes and procedures for the delivery of the Department's citizenship and immigration legislative, regulatory and program responsibilities for an assigned geographical area.

Director General International Region, (363 Canadian staff, plus approximately 1,000 locally engaged staff) is responsible for developing and implementing operational policies, guidelines, processes and procedures governing all aspects of the Department's immigration legislative, regulatory and program operations abroad, including immigrant and refugee selection, visitor visa screening, student and temporary workers programs, intelligence gathering and interdiction of illegal migration, liaison and reporting, and development and coordination of security control and enforcement functions overseas.

Director, Strategic Operations, (staff of 14) is responsible for developing and recommending strategic operating plans and processes for the Operations Sector and for monitoring their implementation.

NATURE AND SCOPE

The Department is assigned by Parliament the responsibility for the administration of both the Citizenship Act and the Immigration Act and for the administration of regulations issued under those two acts. Its objective is to ensure that the movement of people into Canada and membership in Canadian society contribute to Canada's social and economic interests while protecting the health and safety of Canadians.

The Department provides policy advice on appropriate measures to conserve Canada's international image as one of the few countries in the world with an open immigration policy, while preventing potential threats to the security and peace of the country.

The ADM, Operations, provides corporate leadership for the implementation of citizenship and immigration legislation and regulations.

The ADM is responsible for developing and implementing operational policies, strategies, plans, guidelines, standards, processes and procedures for the delivery of the Department's citizenship, settlement, selection, integration, enforcement and refugee programs. The incumbent ensures cost-effective delivery of the Department's programs and services through domestic regional offices and through Canada's missions abroad with a view to enhancing the efficient, consistent and transparent delivery of the Department's operations and exercise of decision-making authorities. Programs and services are delivered through five domestic regional offices, 150 Canada Immigration Centres and through 70 international points of service abroad. Centralized program delivery is managed from the National Capital Region (NCR), which includes the management of three centralized processing centres located outside the NCR.

The ADM is responsible for ensuring that the operational policy framework and national performance standards are consistent with the Department's strategic policy objectives. This responsibility requires the incumbent to ensure that operational groups have input into the development of strategic directions and policy and that appropriate functional direction is incorporated into the Sector's work processes.

The ADM develops and implements strategies and mechanisms that facilitate the admission of legitimate students and temporary workers, among other people, while preventing entry of inadmissible persons, in accordance with immigration legislation. The incumbent ensures that non-immigrants meet all requirements for obtaining visas and that the required fees are collected. He or she directs reporting and liaison on comparative immigration and refugee policies and programs of foreign countries; and on specific events related to international migration, such as hostilities and natural disasters. In consultation with stakeholders in the Department and other federal government departments, he or she also develops operational strategies for dealing with those events. The ADM ensures that the immigration levels set by Cabinet are met. This requires the incumbent to direct assessments of the capacity of the network of posts abroad, and to develop and implement resourcing strategies to manage the intended level.

The ADM is called upon to provide authoritative advice and recommendations to the Minister, the Deputy Minister, the Associate Deputy Minister and the Executive Committee, based on a sound assessment of the domestic and international environment, the anticipation of emerging issues and the provision of timely advice and leadership. The incumbent is also responsible for ensuring, directing and leading substantive dialogue, consultations and negotiations with provinces, territories, non-governmental organizations, stakeholders and other government departments, including central agencies and international organizations. He or she presents the views and policy positions of the Minister and the Deputy Minister at conferences, negotiations, and consultations with other levels of government, organizations, institutions, clients, stakeholders and interested parties.

A major challenge for the ADM is to lead the development and implementation of operational procedures and processes which contribute to protecting the health, safety and security of Canadians; which educate potential new Canadians about the rights, value and responsibilities of Canadian citizenship; and which protect refugees and persons in need of humanitarian assistance. In meeting this challenge, the ADM is required to direct the development and implementation of strategies and initiatives that respond to national and international pressures on Canada, to report on international relations and issues and to ensure that a responsive operational delivery system is in place.

The ADM ensures that appropriate control measures are in place, that alleged abuses of the immigration system are identified and investigated, that the measures for removal and deportation are executed in accordance with the letter and spirit of the Immigration Act and regulations and the Charter of Rights and Freedoms and that suitable support and operational mechanisms are in place for the integration and settlement of immigrants and refugees. The incumbent must ensure that the capacity for operational response to changing national and international situations is enhanced through the use of information management and technology systems and renewed business processes.

As a member of the Departmental Executive Committee, the incumbent participates in identifying departmental priorities and in designing and developing the overarching strategic direction.

The ADM is in frequent contact with senior officials of the Privy Council Office, the Canadian Security and Intelligence Service (CSIS), the Royal Canadian Mounted Police (RCMP), the Canada Revenue Agency (CRA), Foreign Affairs Canada, Human Resources and Skills Development Canada, the Solicitor General and the Department of Justice, as well as with foreign ambassadors, to represent the interests and concerns related to his or her departmental responsibilities. The incumbent is in regular contact with lawyers, consultants and non-governmental organizations involved in immigration and refugee matters to present the Department's views on operations and particular cases and to receive the views of those groups on behalf of the Department with respect to initiatives or cases under consideration by the Minister.

DIMENSIONS (Constant Dollars)

	Sector	Department
FTEs:	2,930	4,442
Operating budget:	$33 million	$59 million
Grants and contributions:	$58 million	$64 million
Capital:		$1.7 million

SPECIFIC ACCOUNTABILITIES

1. Ensures the cost-effective development and implementation of operational policies, priorities, and plans for all aspects of Canada's immigrant, refugee, non-immigrant and citizenship programs.
2. Directs the development and application of national and international performance standards and monitoring mechanisms for legislative, regulatory, policy and program delivery activities under the Citizenship and Immigration Acts.
3. Ensures that Canada's immigration legislation, regulations, policies and programs are delivered effectively abroad to achieve established immigration levels.
4. Directs activities that monitor the operational and policy environment abroad to identify, analyse and report on policies and initiatives of foreign governments related to immigration and refugee matters.
5. Directs the development of outreach strategies and initiatives, ensuring that strategic linkages are maintained with other government departments and stakeholders outside of government, in order to advance the interests of the Department with respect to the delivery of all programs and services abroad.
6. Provides advice to the Minister and the Deputy Minister on all aspects of the responsibilities falling within his or her mandate and, as a member of the Executive Committee, participates in the major strategic decision-making processes related to the goals, strategies and operations of all departmental programs.
7. Provides leadership in detecting and preventing irregular migrant movements through liaison with the CRA, CSIS, RCMP, transportation companies, national and international agencies and organizations, and foreign governments.

EVALUATION RATIONALE

Assistant Deputy Minister, Operations

KNOW-HOW

G	Mastery of government policies and priorities related to social, economic and foreign policy and of the policy and program strategies, priorities and operations of the Department and associated agencies; expert knowledge of changing domestic and international geopolitical circumstances affecting international migrations and their integration into a new cultural environment; and expert professional knowledge of the priorities and policies of other federal departments, provincial, municipal and foreign governments and national and international associations and organizations associated with citizenship, immigration and refugee matters.
IV	Manages, initiates, promotes, and coordinates the formulation and implementation of operational policies, procedures and processes to deliver Canadian citizenship and immigration programs abroad and in Canada.
3	Successful achievement of objectives requires the incumbent to provide direction to a large decentralized staff and to manage relationships with a number of stakeholders across and outside the country.
920	Mid-range number reflects the expertise required to provide corporate leadership for the delivery of complex programs abroad and in Canada.

PROBLEM SOLVING / THINKING

G	Thinking within the context of governmental and departmental socio-economic priorities regarding immigrants and refugees, as well as citizens and landed immigrants.
4	Evaluative and constructive thinking is required to formulate and implement operational policies and procedures to achieve the Department's strategic and operational goals in Canada and abroad in the rapidly evolving international geopolitical context.
(66) 608	Higher percentage reflects the requirement of the position to deliver the Department's programs domestically and abroad.

ACCOUNTABILITY / DECISION MAKING

G	Reporting to the Deputy Minister, the position ensures that the Department develops cost-effective, operationally sound strategies and initiatives to deliver immigration and citizenship programs abroad and in Canada.
4P	The position has a primary impact on all activities undertaken by the Department to deliver its programs domestically and abroad. The proxy used to represent these activities is the Sector operating budget of $33 million (constant).
800	Mid-range number reflects budgetary magnitude and the autonomy of the position in managing the delivery of the Department's programs and services domestically and abroad.

SUMMARY

GIV3

920

G4(66)

608

G4P

800

=

2328

A2

ASSISTANT DEPUTY MINISTER
OPERATIONS
NUMBER: 9 - B - 1