Appendix C1 - Benchmark Index by Function - Program/Service Delivery to Canadians

Executive Group Benchmark - Number: 9-A-1

POSITION TITLE: Assistant Deputy Minister / Regional Executive Head, Ontario

GENERAL ACCOUNTABILITY

Is accountable for the overall integrated regional delivery of programs and services for two departments; for leading the implementation of central agency initiatives and strategies affecting the Region; for acting as a change agent for the Region; for directing the development and implementation of forward-looking and holistic strategies, policies, management frameworks, programs and processes; for overseeing, both directly and through partnership, co-management and other third-party service delivery arrangements; for establishing the performance measurement and accountability frameworks for all involved delivery agents; and for creating and strengthening intergovernmental relations and partnerships in the Region.

ORGANIZATION STRUCTURE

The position is 1 of 18 positions at the first managerial level reporting to the Deputy Minister (DM). The others are Assistant Deputy Minister (ADM), Strategic Policy and Planning; ADM, Employment Policy and Program Design; ADM, Employment Insurance Operations; ADM, Employment Program Operations; ADM, Workplace Skills Development; ADM, Labour and Homelessness; ADM, Learning; ADM, Communications and Ministerial Affairs; and the 9 other Regional Executive Heads (REHs) of British Columbia and Yukon, Alberta, Saskatchewan, Manitoba, Quebec, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland.

Specific functions of the management positions reporting to the ADM/REH, Ontario, are as follows:

Associate Regional Executive Head (staff of 60) is responsible for providing operational support to the ADM/REH in the development and ongoing relevance of the two departments' corporate visions, strategic agendas, business priorities and policy and service delivery frameworks; and for acting for the ADM as needed.

Three Directors General, Service Delivery, (total staff of 3,512) are responsible in their respective sub-regional geographical zones for facilitating activities that encourage field staff to conform to the departmental culture and management philosophy and to implement a citizen-centred Service Delivery Network (SDN) and other innovative business applications; for representing national and regional corporate priorities and initiatives; and for being the channel for the effective advocacy of the affiliated Human Resource Centres of Canada.

Director General, Programs and Services, (staff of 461) is responsible for developing and implementing labour market adjustment interventions, including counselling, labour exchange, human resources planning, training, employment development, community capacity building and income support; for negotiating federal-provincial Labour Market Development Agreements; for fostering increased public, private and voluntary sector partnerships and joint ventures; for managing the Region's Employment Insurance (EI) activities, including the investigation and control of fraudulent claims and the various adjustment and development programs; for delivering Fire Protection Engineering Services and Injury Compensation under Parts II and III of the Canada Labour Code; and for managing Aboriginal partnerships in the labour market section of the homelessness and disabilities files.

Director General, Income Security Programs (ISP), (staff of 1,215) is responsible for managing the delivery of the Old Age Security (OAS) and Canada Pension Plan (CPP) programs for the Region; for leading the provision of input to the corporate ADM, ISP, on developing new national policies and programs and on specific operational approaches; and for taking the leadership role for the Region in developing policy to address issues related to an aging society.

Director General, Finance, Administration and Information Technology; Director, Human Resources; and Director, Communications, (total staff of 425) each is responsible for planning, directing, monitoring and evaluating the delivery of assigned regional corporate management programs and services; for liaising with internal clients and external service providers; for conducting representational activities with clients, stakeholders and partners; and for consulting with the corporate functional authorities to process non-delegated transactions, to represent the Region's interests and to ensure input to and consistency with national policies and standards.

NATURE AND SCOPE

The organization is accountable for regional and local delivery of all programs and services of two distinct departments involved in socio-economic and other fields related to optimal employment and social and economic development of Canada's human resources capital through labour market and social programs and activities, workplace skills development, lifelong learning and income benefits and security.

The ADM/REH provides a regional leadership role for the delivery of both departments' programs and services to and with clients, stakeholders and partners at the regional and local levels, with accountability to the DMs and the management committees of the two client departments. The incumbent provides strong support on regional and national issues and plays a challenging management role in fulfilling the corporate visions, business lines and programs of the two departments.

The ADM/REH addresses corporate issues facing both departments and balances their respective service delivery mandates. The incumbent provides regional perspective in determining optimal strategic directions, policies, plans and priorities for each department and in resolving policy and program issues. The ADM/REH leads the resolution of Region-specific issues that have corporate implications and provides authoritative support to the Ministers and their respective Deputy Heads, and to Cabinet and federal and provincial elected officials. The incumbent assumes a corporate leadership role with respect to national or cross-regional files, and policy, program, administrative or operational issues specifically assigned to him or her by the Minister, the DM or the Management Board of one or both client departments. As such, the incumbent chairs national committees and working groups, leads major special projects and participates in national or inter-regional studies led by other ADMs and REHs.

The ADM/REH provides leadership to bring both departments' corporate visions alive in the Region and to make them an integral part of the Region's overall service delivery orientation, frameworks and processes. The incumbent directs the development of coordinated and cohesive forward-looking plans, policies and processes that reflect corporate, strategic and operational goals for the integrated delivery of the departments' programs and services and ensures a coordinated response to the human resources development needs of clients, stakeholders and partners, as well as to the social and economic goals of the government.

Due to the relative size and importance of the programs and resource allocations in the Region, the ADM/REH is a major player in coordinating the federal effort in the Region and plays a key role on the Federal Regional Council. The Council operates under the guidance of the Privy Council Office, which places a strong emphasis on federal program integration and harmonization at the national and regional levels. The incumbent often chairs the Council, or acts in an executive capacity, and is called to lead projects that produce cohesiveness in federal policy orientations and strategies and in the delivery of federal programs in the Region.

The ADM/REH must ensure that the social development priorities and objectives of both departments are harmonized with those of provincial, territorial, municipal and Aboriginal government concerns within the Region's strategic vision and business plans. This is a key role for the incumbent, because the mandates of both departments designate them as the federal points of contact with other levels of government, and because both cover policy and program areas affecting their jurisdictions.

The ADM/REH faces a continuing challenge to balance and harmonize the service delivery mandates of both departments. The incumbent guides the development of new policy and program regimes and service delivery, performance measurement and accountability frameworks, which often involve other external partners and service providers. The incumbent negotiates bilateral agreements with the provinces, territories, municipalities and Aboriginal governments or bands in the Region and recommends strategies on related initiatives, issues and evolving relations. The incumbent formulates and implements evolving intergovernmental relations with regard to national human resources and social development systems in the Region and has a major impact on the federal linkage with these levels of government.

This role is gaining prominence and complexity as a result of ongoing devolution, co-management and Alternative Service Delivery (ASD) arrangements with other levels of government and other key partners and stakeholders in the Region. These responsibilities must be conducted authoritatively, because both departments have an enormous impact on the provincial, municipal and Aboriginal government or band society and economy concerned, because their programs supply a major share of revenues, support the income security of citizens, indirectly stabilize their economies and affect important areas of these partners' and stakeholders' jurisdictions and activities.

The incumbent provides regional leadership in developing working relationships and in negotiating agreements, partnerships and co-locations; in arranging cooperation and capacity building; and in coordinating policies and programs with a variety of public, private and voluntary sector parties. The incumbent harmonizes the program orientation, as well as the resource and expenditure planning and implementation of all involved parties; resolves conflicts; and provides the Region's support to organizations that support the government's strategic socio-economic priorities and goals. The incumbent develops, negotiates and directs the implementation of strategies and initiatives that encourage the harmonization of often conflicting objectives and positions with provincial, territorial, municipal and Aboriginal governments or organizations, private sector businesses, labour entities and voluntary sector agencies.

The ADM/REH directs ongoing improvements of delivery mechanisms and processes to maximize the outreach and service capacity of both departments, and establishes the performance measurement frameworks for third-party delivery agents. The ADM/REH oversees the strategic orientation and development of changes to existing SDNs, and interfaces with the corporate Branches to ensure consistency with corporate priorities and plans. The incumbent ensures that SDNs respond to the needs of regional clients, stakeholders and partners and that they support cohesive and integrated programming across all business lines, including labour, employment, labour market, income security, social development and education and learning. The incumbent also identifies needs in developing leading-edge technological support and information products and systems to optimize the service delivery capacity; to facilitate work activities; and to enhance the interface with clients, stakeholders and partners.

The ADM/REH is the direct link between the respective DMs and all activities in the Region and consults with corporate and program ADMs and with other ADM/REHs on issues of mutual concern and interest. The incumbent advises on major regional issues and plays a major representational role with federal, provincial, municipal and Aboriginal officials on issues involving these levels of government. As the federal manager responsible for the probity, effectiveness and efficiency of program and service delivery, the incumbent interfaces with new partners in devolution, co-management and ASD arrangements.

The ADM/REH is a member of the Senior Management Committee, the National Management Board and joint committees. The incumbent advises on regional program issues, major national and federal-provincial consultations and representational activities, such as Cabinet and parliamentary committees and First Ministers' Conferences. The ADM/REH is the primary regional liaison for coordinating with a variety of provincial, municipal, community and Aboriginal leaders and officials, Chief Executive Officers and business, labour, non-governmental and voluntary leaders.

DIMENSIONS (Constant Dollars)

FTEs:	5,679
Operating budget:	$48 million
Labour market programs:	$115 million
Program payouts:
EI:	$611 million
OAS:	$1.5 billion
CPP:	$1.75 billion

SPECIFIC ACCOUNTABILITIES

1. Manages the delivery and integration of the policies, programs and services of both departments in the Region, balancing the departments' and the Region's priorities and objectives; oversees the probity and integrity of the management of allocated departmental assets and resources; and establishes associated performance measurement and accountability frameworks.
2. Advocates and negotiates the federal priorities, positions and interests of the departments with officials of other government departments (OGDs); agencies; provincial, territorial, municipal and Aboriginal governments; non-governmental and voluntary organizations; and communities. He or she acts as a catalyst to harmonize the strategic orientations, program applications and resource efforts of partners and other organizations involved in integrated service delivery arrangements in the Region.
3. Develops, directs and monitors the management, accountability and reporting frameworks required to foster and maintain working agreements with a variety of private, public, voluntary and non-governmental sector organizations, including devolution, co-management, co-location, partnership and ASD arrangements; provides authoritative recommendations to the program branches of both departments to commit them to action; and oversees the reporting to Parliament and to the public on shared implementation activities.
4. Provides a strong and key federal presence in the Region; plays an integrative role in harmonizing federal strategies and priorities and in developing new public administration machinery to enhance holistic federal policy and program delivery in the Region.
5. Establishes and maintains strong linkages and partnerships with senior management in the program branches of both departments to alert them to any sensitive issues, to provide input on regional issues identified through service delivery activities, to provide strategic and innovative options on operational delivery issues, to report on discrepancies associated with the risk management framework and to ensure that the Region's requirements and priorities are considered in all areas of program design and implementation.
6. Leads special and pilot projects of national, inter-regional and interdepartmental significance to address issues and requirements, such as the relevance and effectiveness of programs; to gather local and regional economic and social information; to develop, test and validate program parameters and accountabilities in the Region; and to develop position papers on specific regional issues.
7. Provides expert advice affecting the Region or having corporate implications; participates on Management Board and in various cross-departmental committees; and contributes to the corporate strategic vision, policy and business priorities and overarching management processes and frameworks of both departments.

EVALUATION RATIONALE

Assistant Deputy Minister/Regional Executive Head, Ontario

KNOW-HOW

G	Mastery of socio-economic theories and principles and related fields on the optimal employment and social and economic development of national human resources capital. Mastery of provincial labour market, employment, workplace skills, health and safety, employer-employee relations, employment equity, occupational and career development, Aboriginal socio-economic development, employment benefits, lifelong learning, youth employment, human resources partnerships, social development, disability and rehabilitation, income security and community, family and child development. Extensive policy and program development, business, executive and management expertise and skills. Thorough understanding of the divergent agendas and positions of clients, stakeholders and partners involved in the Region's sphere of programs and activities.
IV	Conceptual coordination and operational management of a large and dispersed Region with diversified policy and program issues, operational program and service delivery, corporate management challenges and clientele, and of the Region's partnership and ASD initiatives with OGDs and other provincial client, stakeholder and partner organizations.
3	Successful achievement of objectives requires the incumbent to lead changes in the Region's service delivery orientations, to represent the Region with the DMs and ADMs of both departments, and to gain the input and acceptance of clients, stakeholders and partners.
920	The mid-range number is representative of the multiple major program and service delivery roles of the position in a large and highly operationally dispersed region.

PROBLEM SOLVING / THINKING

G	Thinking is done within broad policies, goals, priorities and service delivery support needs of the two departments and the macro-strategic agenda, in devising leading-edge approaches monitored by other levels of government and private and voluntary sector organizations for possible application in their jurisdictions.
4	Analytical, evaluative and constructive thinking is required to integrate socio-economic contexts with legislative, policy, program and service delivery frameworks, and to develop consensus at various corporate committees with other levels of government and with private, public and voluntary sector organizations.
(66) 608	High percentage reflects the magnitude and composition of the client bases; the complexity of the policy, program delivery and federal-provincial relations aspects of the portfolio; and the challenge of managing multi-faceted program and service delivery in a large, diversified and geographically dispersed region.

ACCOUNTABILITY / DECISION MAKING

G	Reporting to the DM of both departments, operates within general priorities with substantial independence in negotiating program and service delivery agreements and modus operandi with provincial, regional, private and voluntary sectors and interest groups.
5P	The position has a primary impact on the service delivery and associated operating resources of the Region. The proxy selected is the regional operating and program expenditures budgets totalling $163 million (constant).
920	The number selected reflects the size of the proxy, the latitude of the incumbent in representing the departments and in determining regional objectives and priorities, and the influence on federal program disbursements in the Region.

SUMMARY

GIV3

920

G4(66)

608

G5P

920

=

2448

A3

ASSISTANT DEPUTY MINISTER / REGIONAL EXECUTIVE HEAD, ONTARIO NUMBER: 9 - A - 1