Treasury Board of Canada Secretariat
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ARCHIVED - Change Management Components - People Ready
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Leadership
- A positive, inspiring and realistic Vision of the way we would like things to be.
- Blow away roadblocks.
- Champions of Change.
Commitment
- Benefits must be visible.
- Must want to change (dissatisfaction with the status quo).
- Sense of urgency.
User Involvement
- To overcome resistance to change, people must feel part of the process.
Process Review
- Integrated processes supported by integrated systems generate better information that allows the business to be better managed.
Communications
- When in doubt, let it out! (Dr. Michael Hammer)
Training
- Developing new and broader skills.
Continuous Learning
- Significant amount of learning is required to understand and capture the benefits.
- "Kaizen": Japanese for continuous improvement.
Monitoring and Support during Transition
- The end is just the beginning!
