Treasury Board of Canada Secretariat
Symbol of the Government of Canada

ARCHIVED - Quality Management

Warning This page has been archived.

Archived Content

Information identified as archived on the Web is for reference, research or recordkeeping purposes. It has not been altered or updated after the date of archiving. Web pages that are archived on the Web are not subject to the Government of Canada Web Standards. As per the Communications Policy of the Government of Canada, you can request alternate formats on the "Contact Us" page.

Supporting Tools and Techniques



Top of Page Act

Sorry, no records match: Act and Quality Management

Top of Page Checklist

An Enhanced Framework for the Management of Information Technology Projects - Part II Solutions: Putting the Principles to Work
Provides in Appendix I a questionnaire to assess the use of EMF related practices in government institutions.Also provides an overview on the original plan, intended audience, and relationships of the EMF.
Checklists, Guidelines and Project Management Plan Guide
Provides a set of checklists in the context of the Gol program and related to Architecture and Infrastructure, Communication, Information Policy and Management, Legal, Organizational Readiness, Service Quality and Project Management.

Top of Page Glossary

Sorry, no records match: Glossary and Quality Management

Top of Page Guide

Canadian Quality Criteria for the Public Sector
Describes quality principles and a self-assessment to evaluate organizational performance
Government On-line (GOL) Implementation Kit
Describes a set of tools and references for determining which programs currently being delivered through an organization are candidates for GOL exposure, and how to plan, justify, and launch the resulting project.
Quality Services - Guides
Describes practices for quality service, including topics on client consultation, measuring client satisfaction, working with unions, establishing a supportive learning environment, recognition of individuals and teams, employee surveys, service standards, benchmarking, communications, effective complaint management, and implementing quality service.

Top of Page Lexicon

Sorry, no records match: Lexicon and Quality Management

Top of Page Link

American Society for Quality
Describes the products and services of the Society to promote quality improvement and methods.
Baldrige National Quality Program
Defines business criteria to assess performance excellence: leadership, strategic planning, information and analysis, human resources, customer and market focus, process management, and business results.
IEEE - Guide to the Software Engineering Body of Knowledge (SWEBOK)
Provides definitions, topics and reference to articles and publications related to software engineering knowledge areas.
IEEE - Standards on Information Technology, Power and Energy, and Telecommunications industries
Prescribes software engineering and other information technology related standards.
Information Systems Laboratory - University of Texas - Message Index of Software Process Improvement
Describes actions and accomplishments of the Information Systems Laboratory in applying the CMM model.
International Electro technical Commission
Describes the products and services of the Commission as the international standards and conformity assessment body for all fields of electro technology.
ISO On-Line
Describes the products and services of the organization to promote the development of standardization and related activities in the world.
ISO/IEC International Standard for Software Lifecycle Processes (ISO 12207)
Prescribes a framework for software life-cycle processes from concept through retirement. It prescribes primary processes for the acquisition, supply, development, operation and maintenance of software, and also, specifies corporate and organizational lifecycle processes.
National Quality Institute
Describes the products and services of the Institute to assist organizations in Canada to apply of quality principles and practices.
New South Wales Government's (NSW) Office of Information Technology
Provides access to NSW-OIT news, strategies and IM/IT policies, standards, and guidelines.
Office of Government Commerce (OCG) - UK - PRINCETM methodology
Prescribes a project management method covering the organisation, management and control of projects.
Ontario Quality Services Model
Describes a model to establish, examine, and improve the management and operational practices used throughout the Ontario Public Service. It also serves as a basis for an organizational measurement tool - to track progress over time - and facilitates comparisons with other organizations.
PMI - Guide to the Project Management Body of Knowledge (PMBOK)
Prescribes generally accepted processes to manage projects through their life cycle.
QAI - Quality Assurance Institute Canada
Describes the products and services activities of the Institute to improving enterprise-wide information quality.
SEI - The Capability Maturity Model-Integrated SE/SW
Prescribes goals and practices for the development of systems and software grouped into project management, support, engineering and process improvement processes.
Software Exchange Service
Provides a focal point to promote the sharing of government-owned applications software, documentation, and related information among government institutions.
Software Exchange Service The Project Management Framework (PMF), version 2.0 - 827
Provides a brief overview of AAFC Project Management Framework - a web enabled toolkit with guidelines and templates to assist in the planning, execution and closure of IM/IT projects.
SPIN - Software Process Improvement Network
Lists regional groups called "SPINs" that meet and share their experiences initiating and sustaining software process improvement programs.

Top of Page Policy

Sorry, no records match: Policy and Quality Management

Top of Page Presentation

Sorry, no records match: Presentation and Quality Management

Top of Page Procedure

Acceptance Test Plan Outline
Defines the approach, roles and responsibilities, and high-level outline of the Acceptance Test Plan and Test Cases
Joint Review Plan Outline
Defines the approach, roles and responsibilities, and high-level outline of the Joint Review Plan

Top of Page Process

An Enhanced Framework for the Management of Information Technology Projects - Peer Review Process
Describes the processes necessary to review work products related to software or any other project deliverable.

Top of Page Report

Reports from the President of the Treasury Board
Provides a list of reports from the President of the Treasury Board related to Access to Information and Privacy, Crown Corporations, Employment Equity, Results-based Management, Accountability and Review, Official Languages , Public Accounts , Quality Services, and Other Government-wide Initiatives .

Top of Page Standard

Information and technology Standards
Provides a list of information and technology standards that been approved by the Treasury Board for mandatory use throughout the federal government of Canada
Quality Assurance (QA) - Series
Prescribes a set of Quality related standards for use in IM/IT.

Top of Page Template

Sorry, no records match: Template and Quality Management

Top of Page Terminology

Sorry, no records match: Terminology and Quality Management