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User Fee: Access to Information
Fee Type: Other Products and Services (O)
Fee-setting Authority: Access to Information Act (ATIA), section 11
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request.
Performance Results: 95.1%
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
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Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
9.5 | 11.3 | 3,718.8 | 2011-12 | 9.0 | 3,772.0 |
2012-13 | 9.0 | 3,806.2 | |||
2013-14 | 9.0 | 3,840.9 |
Other Information:
It is the Department’s practice to waive fees where (a) the total costs assessed are less than $25; and (b) the legislative time limits have been exceeded by more than 6 months. In 2010-2011, fees were waived in 54% of the ATI requests in progress, amounting to $8,875 waived.
In an effort to reduce the amount of paper copies and in order to reduce the amount of fees to be paid, applicants can request that the information be provided to them in electronic format, on diskette, CD or via email. In 2010-2011, 28% of responses to ATI requests were provided in electronic format; an increase of 11% compared to the previous fiscal year.
The difference between the forecast revenue and the actual revenue is due to a 22% increase in the number of requests received by the Department in 2010-2011 compared to the previous fiscal year.
A reduction in the revenue is forecasted as of 2011-2012 as the Department now provides the records in electronic format when the photocopying fees assessed are over $25.
User Fee: Esquimalt Graving Dock
Fee Type: Regulatory
Fee-setting Authority: Department of Public Works and Government Services Act Section 23, Esquimalt Graving Dock Regulations (SOR/89-332, SOR/95-642, and SOR/2009-324)
Date Last Modified: 10-December-2009
Performance Standards: Performance standards are published on the Esquimalt Graving Dock client service web site. In addition, regular meetings are held with its tenant clients to ensure customer service and client needs are met.
Performance Results: All performance standards were met in the last fiscal year. The Esquimalt Graving Dock met with all tenant clients on a formal basis every other month (6 times/yr). Additionally, all major vessels were met prior to departure to ensure needs were addressed.
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
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Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
5,000 | 6,859 | 16,102 | 2011-12 | 6,500 | 17,615 |
2012-13 | 7,000 | 75,886 | |||
2013-14 | 7,500 | 22,499 |
Other Information:
The full costs include significant amounts remedial activities under the Federal Contaminated Sites Action Plan – 2010/11 $4.6M, 2011/12 $4.2M, 2012/13 $61.9M, 2013/14 $7.8M
Full costs include amortization.
The Esquimalt Graving Dock performance standard is published on the web site where users make facility bookings. (http://www.tpsgc-pwgsc.gc.ca/pac/cse-egd/rendement-performance-eng.html)
User Fee: Selkirk Marine Railway Dry Dock (1989)
Fee Type: Regulatory
Fee-setting Authority: Department of Public Works and Government Services Act (1996, c.16) Section 23; Selkirk Marine Railway Dry Dock Regulations, 1989 (SOR/89-331)
Date Last Modified: 1989
Performance Standards:
There are 2 performance standards for SMRDD:
Performance Results:
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
29 | 19 | 60 | 2011-12 | 20 | 61 |
2012-13 | 0 | 0 | |||
2013-14 | 0 | 0 |
Other Information:
User Fee: Subscription rates charged to external/private sector clients for printing and distributing the hardcopy version of the Canada Gazette1
Fee Type: Regulatory (R)
Fee-setting Authority: Subscription fees are set in the Statutory Instruments Regulations
Date Last Modified: Subscription fees last revised in 1985
Performance Standards: Ensure subscribers receive the Canada Gazette in a timely manner and in good condition. Subscribers may call the Government of Canada Publications toll-free line to report and resolve subscription-related issues satisfactorily. If the issue persists, officials from the Canada Gazette Directorate will be advised and asked to address the issue.
Performance Results: 100%: All subscriber-related issues were successfully resolved by calls made to the Government of Canada Publications toll-free line.
2010-11 ($ thousands) | Planning Years ($ thousands) | ||||
---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
62.0 | 33.32 | 52.9 | 2011-12 | 32.6 | 52.3 |
2012-13 | 32.0 | 52.0 | |||
2013-14 | 31.3 | 51.3 |
Other Information:
2010-11 ($ thousands) | Planning Years ($ thousands) | |||||
---|---|---|---|---|---|---|
Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost | |
Subtotal Regulatory | 5,091.0 | 6,911.3 | 16,214.9 | 2011-12 | 6,552.6 | 17,728.3 |
2012-13 | 7,032.0 | 75,938.0 | ||||
2013-14 | 7,531.3 | 22,550.3 | ||||
Subtotal Other Products and Services | 9.5 | 11.3 | 3,718.8 | 2011-12 | 9.0 | 3,772.0 |
2012-13 | 9.0 | 3,806.2 | ||||
2013-14 | 9.0 | 3,840.9 | ||||
Total | 5,100.5 | 6,922.6 | 19,933.7 | 2011-12 | 6,561.6 | 21,500.3 |
2012-13 | 7,041.0 | 79,744.2 | ||||
2013-14 | 7,540.3 | 26,391.2 |
External Fee | Service Standard | Performance Results | Stakeholder Consultation |
---|---|---|---|
Access to Information | Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request. | 95.1% | No planned change |
Esquimalt Graving Dock |
The Esquimalt Graving Dock (EGD) provided facilities and services to all users and client fleet owners on the basis of the following:
Disputes are referred to first,: Director, Esquimalt Graving Dock, second: Director General Engineering Asset Strategy Directorate , and third: Assistant Deputy Minister – Real Property Associate Deputy Minister – PWGSC. |
The Esquimalt Graving Dock (EGD) met all of the facility’s performance standards in 2010-11.
The EGD holds a valid “Statement of Compliance of a Marine Facility or a Port” under Part 3 of the Marine Transportation Security Regulations. |
Meetings with tenant clients were held bi-monthly to ensure customer service and client needs are met. In addition, all major vessels were met prior to departure to ensure needs were addressed. |
Selkirk Marine Railway Dry Dock |
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Last consultation on User Fees was completed in 1989. Since then, no increases / decreases to user fees have occurred as the Selkirk Marine Railway Dry Dock has been declared non-core to PWGSC’s mandate and identified as surplus to PWGSC’s needs. Stakeholder consultations were carried out when the fees were established in 1989. Since no service standard was set as part of these consultations, two temporary service standards were established. Clients seeking to utilize this facility are consulted on these service standards. Also, as an Offer to Purchase has been made on this facility, clients seeking to utilise this facility in 2011 are advised that this facility may not be available to them and that an agreement with the new owner may be required. |
Subscription rates are charged for the printing and distribution of the Canada Gazette. |
Delivery of the Canada Gazette to subscribers:
If subscribers experience a delay in receiving their issues, they may call the Government of Canada Publications toll-free line at 1-800-635-7943 and a representative will address the situation and take the necessary measures to resolve it satisfactorily. If the Government of Canada Publications toll free line is unable to satisfactorily resolve any issues experienced by subscribers, the issue will be referred to the Canada Gazette Directorate (CGD) who will investigate the situation and take appropriate measures to find a solution. |
100%: CGD’s service standards were met. Any issues relating to the delivery of the Canada Gazette (i.e. quality of the issues and delivery timelines) were satisfactorily resolved by calls made to the Government of Canada Publications toll-free line. There was no intervention from the CGD to resolve issues. |
Stakeholder consultations on subscription rates last took place prior to 1985. Subsequent to these consultations, the subscription rates were increased in 1985. In March 2011, consultations with subscribers took place by way of a client satisfaction study in which a mail-out survey was sent to the 481 Canadian subscribers. One hundred and nineteen subscribers (25%) chose to complete the survey. The questions focused on the CGD’s subscription service standards. Specifically, the respondents were asked about any issues they had experienced when paying for and renewing their subscription, as well as any issues they had experienced with regard to the delivery of their subscription. Among the results obtained:
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Other Information:
The Esquimalt Graving Dock performance standard is published on the web site where users make facility bookings. (http://www.tpsgc-pwgsc.gc.ca/pac/cse-egd/rendement-performance-eng.html)
Should the Selkirk Railway Dry Dock be sold, the Selkirk Marine Railway Dry Dock Regulations will be repealed. Should the sale of this facility not complete, more formal consultation with stakeholders will be held on service standards.