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User Fees and Regulatory Charges/External Fees
- User Fees Act, Access to Information and Privacy Secretariat (ATIP), 2010-11
- Policy on Service Standards for External Feeds, Access to Information and Privacy Secretariat (ATIP), 2010-11
- User Fees Act, Canadian Audio-Visual Certification Office (CAVCO), 2010-11
- Policy on Service Standards for External Feeds, Canadian Audio-Visual Certification Office (CAVCO), 2010-11
User Fees Act, Access to Information and Privacy Secretariat (ATIP), 2010-11
User Fee: Fees charged for processing access requests files under the Access to Information Act
Fee Type: Other products and services
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days of receipt of request. Response time may be extended pursuant to section 9 of the Act. Notice of extension to be sent within 30 days of receipt of request.
Performance Results: See Note 1
| 2010-11 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| N/A | $2,500 | $952,000 (See Note 2) |
2011-12 | $1,500 | $1,071,000 |
| 2012-13 | (See Note 3) | (See Note 4) | |||
| 2013-14 | (See Note 3) | (See Note 4) | |||
Other Information:
Note 1: Taking into account external factors, 75% of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3: This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. Cannot provide figures for 2012-13 and 2013-14.
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:
- The performance standard, if provided, may not have received Parliamentary review; and
- The performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison; independent complaint address).
- The performance result, if provided, is not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.
Policy on Service Standards for External Feeds, Access to Information and Privacy Secretariat (ATIP), 2010-11
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
|
Fees charged for processing access requests filed under the Access to Information Act. |
Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request. |
75% of requests were completed on time. |
This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. |
Other Information:
Website on Access to Information: http://laws.justice.gc.ca/en/a-1/8.html
Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html
User Fees Act, Canadian Audio-Visual Certification Office (CAVCO), 2010-11
User Fee: External fees - Film or Video Production Services Tax Credit Program (PSTC)
Fee Type: Accreditation fees
Fee-setting Authority: Department of Canadian Heritage Act and Financial Administration Act
Date Last Modified: The accreditation fees were introduced on October 24, 1998 and have never been modified.
Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application.
Performance Results: 20%
| 2010-11 | Planning Years 1 | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $800,000 | $795,000 | $667,709 | 2011-12 | $800,000 | $700,000 |
| 2012-13 | $800,000 | $700,000 | |||
| 2013-14 | $800,000 | $700,000 | |||
Other Information: Departments may use this area to describe any significant factors of events that have affected user fee activities, e.g. how performance results may have been affected by external factors of what measures, beyond strict legal requirements, are being taken to address performance gaps.
(1) As a full vote-netted cost centre, the Canadian Audio-Visual Certification Office (CAVCO) must maintain a careful balance between projected program costs which it controls and revenues which it does not control. The amount of user fees collected is dependent on its clients' yearly production activity which is cyclical and dependent on a number of outside economic factors. While industry activity was high in 2010-11, there is no assurance that it will remain so.
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
- The performance standard, if provided, may not have received parliamentary review; and
- The performance standard, if provided, may not respect all establishment requirements under the User Fee Act, e.g. international comparison; independent complaint address;
- The performance result, if provided, is not subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.
Policy on Service Standards for External Feeds, Canadian Audio-Visual Certification Office (CAVCO), 2010-11
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
|
Certification Fees: Fee levy under the Film or Video Production Services Tax Credit Program (PSTC) |
The current service standard of CAVCO is the issuance of certificates within 10 weeks from receipt of a complete application. |
All 159 applications received under the PSTC during 2010-11 were certified by the Minister of Canadian Heritage during the year. However, since most of CAVCO’s human resources were allocated to the new CPTC online system, the average accreditation time for the PSTC certificates was about 15 weeks. | N/A |
Other Information: Departments may use this area to relay any additional information determined to be relevant to their service standards or to their external fees more generally, e.g. plans for future stakeholder consultations or planned measures for improving service of for addressing performance gaps.
In 2011-12, PSTC applicants will be able to use CAVCO online application system.
User Fees Act, Canadian Audio-Visual Certification Office (CAVCO), 2010-11
User Fee: External fees - Canadian Film or Video Production Tax Credit Program (CPTC)
Fee Type: Certification fees
Fee-setting Authority: Department of Canadian Heritage Act, Financial Administration Act
The Canadian Audio-Visual Certification Office (CAVCO) of Canadian Heritage co-administers this program with the Canada Revenue Agency.Date Last Modified: February 26, 2004
Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application.
Performance Results: 35%
| 2010-11 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| $3,000,000 | $2,933,152 | $2,503,909 | 2011-12 | $3,000,000 | $2,600,000 |
| 2012-13 | $3,000,000 | $2,600,000 | |||
| 2013-14 | $3,000,000 | $2,600,000 | |||
Other Information: Departments may use this area to describe any significant factors of events that have affected user fee activities, e.g. how performance results may have been affected by external factors of what measures, beyond strict legal requirements, are being taken to address performance gaps.
(1) As a full vote-netted cost centre, CAVCO must maintain a careful balance between projected program costs which it controls and revenues which it does not control. The amount of user fees collected is dependent on its clients' yearly production activity which is cyclical and dependent on a number of outside economic factors. While industry activity was high in 2010-11, there is no assurance that it will remain so.Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
- The performance standard, if provided, may not have received parliamentary review; and
- The performance standard, if provided, may not respect all establishment requirements under the User Fee Act, e.g. international comparison; independent complaint address;
- The performance result, if provided, is not subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.
Policy on Service Standards for External Feeds, Canadian Audio-Visual Certification Office (CAVCO), 2010-11
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
|
Certification Fee: Fee levy under the Canadian Film or Video Production Tax Credit Program (CPTC) |
The current service standard of the Canadian Audio-Visual Certification Office (CAVCO) is the issuance of certificates within 10 weeks from receipt of a complete application. |
CAVCO only met its service standards in 2010-11 for 35% of the applications due to staffing issues (maternity, paternity and extended sick leaves) and an increased backlog of applications due to problems with its new online system. By January 2011, many of the technical problems related to the system were fixed, which led to substantial improvements in performance for the remainder of the applications, from a 16-week certificate delivery standard to 12 weeks. Staffing will also return to normal in 2011-12. | N/A |
Other Information: Departments may use this area to relay any additional information determined to be relevant to their service standards or to their external fees more generally, e.g. plans for future stakeholder consultations or planned measures for improving service of for addressing performance gaps.
2010-11 was the first year of CAVCO online. The system is currently reliable. However, during the first months of operations, unforeseen technical issues emerged, which have affected CAVCO’s performance.
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
|
Special publications and products Prices of special publications and products are determined by comparing market prices and prices of other Canadian Conservation Institute (CCI) publications. CCI also considers the size and nature of the content, as well as printing and translating costs. |
CCI responds to general questions or requests about publications within 2 working days. CCI processes orders for publications and special products within a week of receiving payment. |
100% of requests were processed according to service standards. | N/A |
|
Learning opportunities-workshops |
CCI responds to general questions about training within 2 working days. For regional workshops, clients are notified of acceptance or rejection within 8 weeks of the December 15, 2010 application deadline. CCI responds to additional workshop requests within 3 weeks. CCI maintains an overall client satisfaction rate of 100%, based on 11 quality parameters. (Note C1) Target of participants who reported improvement in knowledge, skills and practices is at least 90%. |
100% of participants reported improved knowledge, skills and practices. | CCI consulted workshops stakeholders (i.e. Provincial Museum Associations) March 24, 2010, as part of an annual meeting with representatives. |
|
Library services Foreign clients Canadian and Foreign clients Replacement costs for loss or damage: cost of the item plus a CAN $65 processing fee. |
CCI responds to general questions or requests about library services within 2 working days. CCI processes requests for photocopies, books or facsimile transmissions within 1 week of receiving the request. |
100% of requests are processed within 1 week. | N/A |
Other Information:
C1: Quality parameters (client satisfaction survey): Processing of the request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value.
C2: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.