ARCHIVED - Canadian Centre for Occupational Health and Safety - Supplementary Tables

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2010-11
Departmental Performance Report

Canadian Centre for Occupational Health and Safety

Supplementary Information (Tables)

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Table of Contents

• Sources of Respendable and Non-respendable Revenue
• User Fees/External Fees
• Internal Audits and Evaluations

Sources of Respendable Revenues

Respendable Revenues

For supplementary information on the department's sources of respendable revenue please visit: http://www.tbs-sct.gc.ca/dpr-rmr/2010-2011/index-eng.asp

Business Line	2008-09 Actual ($ millions)	2009-10 Actual ($ millions)	2010-11 ($ millions)
			Main Estimates	Planned Revenue	Total Authorities	Actual
CCOHS	3.7	3.9	4.3	4.3	4.3	3.8
Total Respendable Revenue	3.7	3.9	4.3	4.3	4.3	3.8

Respendable revenues represent monies generated from the sale of goods and services. CCOHS generates approximately 42% of its operating budget from its cost-recovery activities. Sales of goods and services are impacted by general market conditions, foreign exchange fluctuations, government budgets, changes in technology, and competition.

User Fees/External Fees

Policy on Service Standards

In preparation for implementation of the Policy on Service Standards for External Fees, CCOHS has conducted a Client Satisfaction Research Report and an Evaluation to seek feedback on user expectations and satisfaction relating to CCOHS cost recovery products and services. These reports was used as a baseline for development of service standards for CCOHS. CCOHS generates revenues from user fees from the sale of its products and services. A complete description is available at: http://www.ccohs.ca/products/

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Subscription Services	www.ccohs.ca/ccohs/standards.html. Clients not satisfied with products can request a refund.	Overall satisfaction 85%	http://www.ccohs.ca/ccohs/reports/cust_survey.html
Publications	www.ccohs.ca/ccohs/standards.html	93% satisfied with the publication	http://www.ccohs.ca/ccohs/reports/cust_survey.html
E-learning	Satisfaction or refund	97% Satisfied with the course	Client consultations were completed prior to this new revenue item. Detailed client survey available for each participant.
Special Projects	Clients determine standards for each project	Not applicable to contracts	Not applicable to contracts

Other Information:

Subscription services are based upon an agreement with the client for levels of services. CCOHS monitors its service delivery by requesting client feedback, conducting periodic formal evaluations and client satisfaction surveys. Ongoing client satisfaction surveys are conducted. Results are reported in the Departmental Performance Report. CCOHS' service pledge, standards and complaints policy are located at: www.ccohs.ca/ccohs/standards.html. Links are also provided to our ongoing feedback reporting system. Evaluations of client satisfaction are located at: http://www.ccohs.ca/ccohs/reports.html

Internal Audits and Evaluations

Internal Audits (current reporting period)

Name of Internal Audit	Internal Audit Type	Status	Completion Date
Horizontal Internal Audit of Information Technology and Asset Management in Small Departments and Agencies	Horizontal Audit for Small Departments	Completed	May 2010

Evaluations (current reporting period)

Name of Evaluation	Program Activity	Program Type	Status	Completion Date
CCOHS Program Evaluation and Financial Capacity Assessment, 2009	Occupational health and safety information development, delivery services and tripartite collaboration	Summative/impact evaluation	Completed	September, 2009