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User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Aviation Safety Regulatory Fees

Fee Type: Regulatory Service

Fee-setting Authority:

Aeronautics Act
Canadian Aviation Regulations (CARs) — CARs fees
Fees in Part I, subpart 4

Date Last Modified: July 15, 2000
Subsequent amendments to regulations and/or fee reductions, if any, did not trigger the User Fees Act.

Performance Standards:

Civil Aviation’s Service Standards
Service Charter

Performance Results:

  • Available for Ontario Region: results for Services with Fees
  • Other performance results are under development; implementation is being phased in. Training has been completed in the Ontario and Atlantic regions. The Atlantic Region formally began using the performance tracking system in April 2011. Plans for implementation in two other regions in 2011-2012 include the Prairie and Northern Region, and the Pacific Region

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8,158 7,613 69,046 2011-12 8,138 61,687
2012-13 8,133 61,019
2013-14 8,133 61,046

Other Information:

Documentation on service standards was published in April 2010. A communication strategy has been activated to raise awareness among stakeholders and Transport Canada Civil Aviation employees.

A complaint mechanism has been developed and implemented for service standards related to the Canadian Aviation Regulations CAR 104 Charges (i.e., Civil Aviation Issues Reporting System [CAIRS]).

As of 2010-2011, revised costing and reporting approaches were developed as a result of more detailed financial information available within Civil Aviation. The new reporting Program Activity Architecture that was introduced in 2009-2010 allows a further segregation of costs, including those related to CARS user charges. In prior years, Full Civil Aviation Costs were reported due to insufficient validation of the 1999 percentage (27.4 percent) to establish costs of services related to CARS user charges.

Consistent with public consultations conducted in the past, full or partial costs of services such as monitoring compliance, enforcing safety operational standards, establishing legislation, regulations and standards, etc., were considered to benefit the general taxpayer. Only the costs associated with issuing Transport Canada safety documents (certificate, licence, permit, etc.) were considered a private benefit attributable to the document recipient.



User Fee: Marine Safety Regulatory Fees (inspections, surveys, services, etc.)

Fee Type: Regulatory Service

Fee-setting Authority:

Date Last Modified: May 1, 2002
Subsequent amendments to regulations and/or fee reductions did not trigger the User Fees Act.

Performance Standards: Service Standards for Marine Safety’s Fees

Performance Results:

  • Large Ship Registry Tariff: Performance results are available for the Vessels Registry Fees Tariff and measures are being taken to post them on the Transport Canada (Marine Safety) website. Performance for each of the 10 large vessel standards is over 90 percent.
  • Other performance results are under development: Work continued to advance in 2010-2011 with regard to establishing electronic tracking for service standard performance. Marine Safety program has 32 information technology (IT) systems/databases that manage program data, and a number of them require modifications to integrate service management data. A new IT framework, which will provide a common technical platform and the capability to share data among systems, will facilitate this effort. Further, a working group was established to review existing service standards with a view to improving their measurability. Proposals have been developed and will be presented to the Marine Safety Executive in the fall of 2011. Public consultations will follow as appropriate.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,325 7,129 81,056 2011-12 7,088 74,533
2012-13 6,987 72,430
2013-14 6,889 72,302

Other Information:

A complaint mechanism policy, "Handling of complaints related to Marine Safety User Fees and applicable service standards," is available on Transport Canada’s website.

As of 2010-2011, revised costing and reporting approaches were developed as a result of more specific financial information available within Marine Safety as a result of the new reporting Program Activity Architecture introduced in 2009-2010 that allowed a further segregation of costs related to the Marine Safety Regulatory Fees.

Consistent with public consultations conducted in the past, full or partial costs of services such as monitoring compliance, enforcing safety operational standards, establishing legislation, regulations and standards, pollution prevention, etc. were considered to benefit the general taxpayer.



User Fee: Marine Safety — Ship Radio Inspection Program

Fee Type: Regulatory Service

Fee-setting Authority:

Date Last Modified: 1978
Subsequent amendments to regulations and/or fee reductions did not trigger the User Fees Act.

Performance Standards: Consistent with the Fisheries and Oceans Canada publication, Part IV of Radio Aids to Marine Navigation, a ship radio inspection service will be provided within three working days following a request from a client.

Performance Results: Radio inspection services are provided more than 90 percent of the time within three working days following such a request. As some clients’ ships operate on a fixed schedule, such a request may be made a week or more in advance of the requested inspection date.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
48 83 970 2011-12 48 970
2012-13 48 970
2013-14 48 970

Other Information:

A complaint mechanism policy, "Handling of complaints related to Marine Safety User Fees and applicable service standards," is available on Transport Canada’s website.

Funding of the Ship Radio Inspection Program is covered by a memorandum of understanding between Transport Canada, and Fisheries and Oceans Canada. Revenues from user fees represent the full cost recovery of overtime and travel costs. Full Costs include also the costs for the program manager, a share of internal services costs and amortization costs of the ship radio inspection equipment.



User Fee: Airport Fees — Air Services Charges Regulations

(General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency Response Services Charges)

Fee Type: Other Products and Services

Fee-setting Authority:

Date Last Modified: January 1, 2003
Subsequent amendments to regulations and/or fee reductions, if any, did not trigger the User Fees Act.

Performance Standards: Airports National Service Standards are available on the Transport Canada website.

Performance Results: Performance met the standards more than 90 percent of the time. Refer to Airports Performance Measurements for 2010-2011

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
5,246 5,352 15,869 2011-12 5,359 12,568
2012-13 5,400 12,568
2013-14 5,450 12,568

Other Information:

Data exclude revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, Full Costs reported do not reflect annualized capital costs ($2 million) in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs, i.e., start-up costs.

A complaint mechanism has been implemented through feedback and, more specific procedures within each standard, on the Transport Canada website for service standards related to airports operated by Transport Canada or on its behalf.



User Fee: Airport Fees — Annual Registration of Mobile Equipment

Fee Type: Other Products and Services

Fee-setting Authority:

Date Last Modified: February 24, 2004
Subsequent amendments to regulations and/or fee reductions, if any, did not trigger the User Fees Act.

Performance Standards: Airports National Service Standards are available on the Transport Canada website.

Performance Results: Performance met the standards more than 90 percent of the time. Refer to Airports Performance Measurements for 2010-2011


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1 0.2 0.6 2011-12 0.2 0.6
2012-13 0.2 0.6
2013-14 0.2 0.6

Other Information:

A complaint mechanism has been implemented through feedback and, more specific procedures within each standard, on the Transport Canada website for service standards related to airports operated by Transport Canada or on its behalf and are also built as part of each service standard.



User Fee: Airport Vehicle Parking Charges

Fee Type: Other Products and Services

Fee-setting Authority:

Date Last Modified: November 19, 1998
Subsequent amendments to regulations and/or fee reductions, if any, did not trigger the User Fees Act.

Performance Standards: Airports National Service Standards are available on the Transport Canada website.

Performance Results: Performance met the standards more than 90 percent of the time. Refer to Airports Performance Measurements for 2010-2011


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
275 370 1,628 2011-12 267 1,289
2012-13 274 1,289
2013-14 281 1,289

Other Information:

Data exclude revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, Full Costs reported do not reflect annualized capital costs in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for up-front infrastructure costs, i.e., start-up costs.

A complaint mechanism has been implemented through feedback and, more specific procedures within each standard, on the Transport Canada website for service standards related to airports operated by Transport Canada or on its behalf and are also built as part of each service standard.



User Fee: Public Port Fees (Wharfage & Transfers, Berthage, Storage, Harbour Dues, Utilities and Other Services)

Fee Type: Other Products and Services

Fee-setting Authority:

Canada Marine Act
Public Port Fees

Date Last Modified: January 1, 2004

Performance Standards: Public Ports and Public Port Facilities National Service Standards are posted on Transport Canada’s website

Performance Results: Performance met the standards more than 90 percent of the time. Refer to Public Port and Public Port Facilities Performance Measurements for 2010-2011.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,659 8,238 33,603 2011-12 8,065 27,336
2012-13 8,149 27,100
2013-14 8,171 27,344

Other Information:

A complaint mechanism has been implemented through feedback on Transport Canada’s website for service standards related to public ports and public port facilities. Other dispute mechanisms are in place and built into each service standard.



User Fee: Access to Information Requests — Fees

Fee Type: Other Products and Services

Fee-setting Authority: Access to Information Act and related regulations

Date Last Modified: 1992
Subsequent amendments to the Act and regulations did not trigger the User Fees Act.

Performance Standards: Service Standards are included in the Access to information Act, section 7. Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the act. Notice of extension is to be sent within 30 days after receipt of request.

Performance Results: Statutory deadlines have been met for 40 percent of requests. One hundred percent of extension notices were sent within 30 days following the receipt of the request. One hundred percent of transfer notices were sent within 15 days.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
5 7 2,516 2011-12 5 2,455
2012-13 5 2,455
2013-14 5 2,455

Other Information:

The Access to Information Act has provisions to waive fees where the total owing per request amounts to less than $25.00, or when the request has not been answered within the legislated time frames and additional costs would apply, or where there is a public interest in the disclosure.

The complaint mechanism is described under section 30 of the Act.

Cost information is based on the Statistical Reports on the Access to Information Act. User Fee financial information includes adjustments to a full cost base in accordance with the Treasury Board Secretariat’s Guide to Costing.


User Fees Totals [1] [5]


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue
[3]
Actual Revenue
[3]
Full Cost
[2]
Fiscal Year Forecast Revenue
[3] [4]
Estimated Full Cost
[2]
Subtotal Regulatory 15,531 14,825 151,072 2011-12 15,274 137,190
2012-13 15,168 134,419
2013-14 15,070 134,318
Subtotal Other Products and Services 13,185 13,967 53,617 2011-12 13,696 43,649
2012-13 13,828 43,413
2013-14 13,907
43,657
Total 28,716 28,792 204,689 2011-12 28,970
180,839
2012-13 28,996 177,832
2013-14 28,977 177,975

Due to rounding, columns may not add to totals shown.

Notes

[1] The department collects two types of fees: Regulatory Services (R), and Other Products and Services (O).

[2] Full Costs (Actual and Estimates) are reported on an accrual basis. They represent the full cost of providing a service, good, facility or privilege. Full cost is not necessarily the cost attributed to fee-paying clients and a lower cost recovery level may be required based on the economic impact on stakeholders, stakeholders’ ability to pay, the degree to which a price may affect the achievement of public policy objectives, etc.

Consistent with instructions for the Departmental Performance Report, Full Costs are calculated according to costing principles identified in the Treasury Board's Guide to Costing, revised in May 2008.

Full Costs are defined as "The sum of all costs, direct and indirect, incurred by the government in the supply of a good, service, property, or right or privilege, including: services provided without charge by other departments (e.g., accommodation, legal services); costs financed by separate authorities (e.g., some employee benefits); annualized capital costs; and financing costs for revolving funds as relevant to departments. However, since the primary focus of this guide is full costing for cost recovery, transfer payments have not been included."

[3] Figures reported on a cash basis. Three-Year Revenues Forecasts identified were those reported in the Annual Reference Level Update for 2011-2012.

[4] According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standard, if provided, may not respect all established requirements under the User Fees Act (e.g., international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to the User Fees Act, section 5.1, regarding fee reductions for failed performance.

[5] Main achievement in improving service and to ensure Citizen-Focused Services as assessed under the Management Accountability Framework process:

  • The User Fees Act or the Treasury Board of Canada Secretariat’s Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders, and the reporting of performance. Ongoing feedback and consultations are possible through Transport Canada’s website.
  • Transport Canada in its commitment to provide quality services and client satisfaction has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged. This initiative ensures that stakeholders’ concerns and complaints are handled immediately by the various groups and redress mechanisms undertaken, as appropriate.
  • Internet website links to various groups’ feedback and dispute mechanisms are identified within each group of user fees and are also identified in the External Fees reporting section.
  • Service standards, performance reporting and client satisfaction are also reviewed as part of the Departmental Service Implementation Team initiative as a result of TBS Service Policy and MAF Citizen-Focused Service.

External Fees (Policy on Service Standards for External Fees)


External Fee Service Standard [1] Performance Results [2] Stakeholder Consultation
Aviation Safety — Regulatory Fees

Civil Aviation’s Service Standards

Service Charter

Ontario Region: results for Services with Fees

Other performance results are under development; implementation is being phased in. Training has been completed in the Ontario and Atlantic regions. The Atlantic region formally began using the performance tracking system in April 2011. Plans for implementation in r two other regions in 2011-2012 include the Prairie and Northern Region, and the Pacific Region.

Documentation on Services Standards was published in April 2010. A communication strategy has been activated to raise awareness of stakeholders through Canadian Aviation Regulation Advisory Council meetings and Transport Canada Civil Aviation employees through training sessions and other communication channels. Ongoing feedback (and consultations as required) is done through the Council meetings and Transport Canada’s website for service standards related to the Canadian Aviation Regulations CAR 104 charges using the Civil Aviation Issues Reporting System feedback application. Review of the 2010-2011 feedback through this Reporting System and the Council is satisfactory and the new service charter is supported. The new service charter was published in 2010 and performance tracking has not been implemented in all regions yet. A periodic review of existing standards in full consultation with stakeholders is expected every 5 years with the next review planned for 2013/14.
Marine Safety — Regulatory Fees for inspections, surveys, services, etc. Marine Safety’s Service Standards
  1. Large Ship Registry Tariff:
    Performance results are available for the Vessels Registry Fees Tariff, and measures are being taken to post them on Transport Canada’s website (Marine Safety). Performance for each of the 10 large vessel standards is over 90 percent.
  2. Other performance results under development:
    Work continued to advance in 2010-2011 with regard to establishing electronic tracking for service standard performance. Marine Safety has 32 IT systems /databases that manage program data, and a number of them require modifications to integrate service management data. A new IT framework, which will provide a common technical platform and the capability to share data among systems, will facilitate this effort. Further, a working group was established to review existing service standards with a view to improving their measurability.
Ongoing feedback is received through Transport Canada’s website (a complaint mechanism is in place) and meetings with the Canadian Marine Advisory Council. All proposals for changes are subject to public consultations through Transport Canada’s website, the Canada Gazette and Council meetings. No changes were identified or required in 2010-2011. Consultations will follow the presentation to management of measurable service standards planned for the fall of 2011. Broader consultations are also carried out on an ad hoc basis for various issues, depending on stakeholders’ feedback or departmental priorities. The planned frequency for review is every five years from 2011-2012.
Marine Safety — Ship Radio Inspection Program

Consistent with Fisheries and Oceans Canada publication, Part IV of Radio Aids to Marine Navigation, a ship radio inspection service will be provided within three working daysfollowing a request from a client.

Part 4: General Procedures

Radio inspection services are provided more than 90 percent of the time within three working days following such a request. As some clients’ ships operate on a fixed schedule, such a request may be made a week or more in advance of the requested inspection date. Ongoing feedback is received through Transport Canada’s website (a complaint mechanism is in place) and meetings with the Canadian Marine Advisory Council. No changes were identified or required in 2010-2011. All proposals for changes are subject to public consultations via Transport Canada’s website, the Canada Gazette and Council meetings. Consultations will follow the presentation to management of measurable service standards planned for the fall of 2011. The planned frequency for review is every five years from 2011-2012. Broader consultations are also carried out on an ad hoc basis for various issues depending on stakeholders’ feedback or departmental priorities.
Airports — Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency Response Services Charges Airports National Service Standards

Airports Performance Measurement for 2010/11

Performance met standards more than 90 percent of the time.

Consistent with approach used in 2006, when first implementing service standards, ongoing stakeholder consultations and feedback are managed through existing channels (e.g. tenant meetings, comment cards, etc.) at the various sites and on Transport Canada’s web site.

Reviews of 2010-2011 feedback have been satisfactory and no outstanding issues have been reported. In 2011-2012, stakeholders feedback will continue to be managed through the existing channels at various sites and using Transport Canada’s website.

Service standards were reviewed in 2010 as part of the Departmental Service Implementation Team initiative as a result of the Treasury Board Service Policy and section 20 of the Management Accountability Framework, "Citizen-Focused Service." No changes were required. A periodic review of existing standards in full consultation with stakeholders is expected every five years with the next review planned for 2014/15.

Airports — Annual Registration of Mobile Equipment used at Airports Airports National Service Standards

Airports Performance Measurement for 2010/11

Performance met standards more than 90 percent of the time.

Consistent with approach used in 2006, when first implementing service standards, ongoing stakeholder consultations and feedback are managed through existing channels (e.g. tenant meetings, comment cards, etc.) at the various sites and on Transport Canada’s web site. Stakeholder relationships are important and valued.

Reviews of 2010-2011 feedback have been satisfactory and no outstanding issues reported. In 2011-2012, stakeholders feedback will continue to be managed through the existing channels at various sites and using Transport Canada’s website.

Service standards reviewed in 2010 as part of the Departmental Service Implementation Team initiative as a result of Treasury Board Secretariat Service Policy and the Management Accountability Framework on Citizen-Focused Service. No changes were required. A periodic review of existing standards in full consultations with stakeholders is expected every 5 years with the next review planned for 2014/15.

Airports — Vehicle Parking Charges Airports National Service Standards

Airports Performance Measurement for 2010/11

Performance met standards more than 90 percent of the time.

Consistent with approach used in 2006, when first implementing service standards, ongoing stakeholder consultations and feedback are managed through existing channels (e.g. tenant meetings, comment cards, etc.) at the various sites and on Transport Canada’s web site. Stakeholder relationships are important and valued.

Reviews of 2010-2011 feedback have been satisfactory and no outstanding issues reported. In 2011-2012, stakeholders feedback will continue to be managed through the existing channels at various sites and using Transport Canada’s website.

Service standards reviewed in 2010 as part of the Departmental Service Implementation Team initiative as a result of Treasury Board Secretariat Service Policy and the Management Accountability Framework on Citizen-Focused Service. No changes were required. A periodic review of existing standards in full consultations with stakeholders is expected every 5 years with the next review planned for 2014/15.

Ports — Public Port Revenues: Utility Charges, Wharfage, Berthage, Storage and Harbour Dues Public Ports National Service Standards

Public Ports and Public Port Facilities Performance Measurements for 2010-2011

Performance met standards more than 90 percent of the time.

Ongoing feedback is possible through Transport Canada’s website. Feedback from stakeholders relates to one element of the Utilities and Other Services Charges (costs of meeting security requirements).

A plan to address inconsistencies in the application of the security charge is currently being implemented. Reviews of 2010-2011 feedback have been satisfactory and no other outstanding issues reported.
Service standards reviewed in 2010 as part of the Departmental Service Implementation Team initiative as a result of Treasury Board Secretariat Service Policy and the Management Accountability Framework on Citizen-Focused Service. No changes were required. A periodic review of existing standards in full consultations with stakeholders is expected every 5 years with the next review planned for FY 2014-2015.

Access to Information Requests — Fees

Service standards are in the

Access to Information Act, section 7

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension is to be sent within 30 days after receipt of the request.

Statutory deadlines were met for 40 percent of requests. One hundred percent of extension notices were sent within 30 days following receipt of the request. One hundred percent of transfer notices were sent within 15 days.

The service standard is established by the Access to Information Act and the Access to Information Regulations.

There has been no requirement for changes at this point. Consultations are not carried out by Transport Canada as fees and service standards were not introduced by this department. However, the last consultations were in 2010 and had no impact on fees and no impact on service standards.

Complaint mechanism is described under section 30 of the Act.


Other Information:

Main achievement in improving service and to ensure Citizen-Focused Services as assessed under the Management Accountability Framework process:

The User Fees Act and the Treasury Board Policy on Service Standards for External Fees do not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders and the reporting of performance. Ongoing feedback and consultations are possible through Transport Canada’s website.

Transport Canada, in its commitment to provide quality services and client satisfaction, has implemented dispute mechanisms. This initiative ensures that stakeholders’ concerns and complaints are handled immediately by the various groups and redress mechanisms undertaken as appropriate.

Internet website links to various groups' feedback and dispute mechanisms are identified within each group of User Fees reported in Section A and also identified in the External Fee reporting Section C.

Service standards, performance reporting and client satisfaction are also reviewed as part of the Departmental Service Implementation Team initiative as a result of TBS Service Policy and MAF Citizen-Focused Service.

[1] As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

[2] Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Note: The Internet links for User Fees and regulatory charges may change following publication of the Departmental Performance Report since the various websites are updated regularly.