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2010-11
Departmental Performance Report



Citizenship and Immigration Canada






Supplementary Information (Tables)






Table of Contents




Sources of Respendable and Non-Respendable Revenue

Non-Respendable Revenue


Program Activity 2008-09
Actual
($ millions)
2009-10
Actual
($ millions)
2010-11 ($ millions)
Planned
Revenue
Actual
Immigration Program
Applications 176.5 164.2 184.9 155.2
Right of Permanent Residence 85.8 91.1 99.1 88.6
Permanent Resident Card 12.9 8.3 1.7 8.6
Other 2.8 3.0 2.8 3.2
Subtotal 278.0 266.6 288.5 255.6
Temporary Resident Program
Visa / Extension of Visa 89.0 88.4 96.4 99.7
Work Permit 51.4 42.7 60.7 46.2
Study Permit 22.2 22.9 22.2 26.3
Temporary Resident Permit 2.4 2.1 2.9 2.4
Other 2.4 2.7 1.4 2.9
Subtotal 167.4 158.8 183.6 177.5
Citizenship Program
Right of Citizenship 15.1 15.6 13.9 17.8
Citizenship Services 23.4 25.7 21.7 26.0
Subtotal 38.5 41.3 35.6 43.8
Internal Services
Access to Information / Other 0.3 0.6 0.2 0.4
Subtotal 0.3 0.6 0.2 0.4
Other Revenues
Refunds of Previous Years’ Expenditures [a] 4.4 7.0 0 3.9
Subtotal 4.4 7.0 0 3.9
Total Non-Respendable Revenue [b] 488.6 474.3 507.9 481.2

Notes: Fees are charged in recognition of full Government of Canada costs of providing services. All revenue is deposited into the Consolidated Revenue Fund and is not available for respending by Citizenship and Immigration Canada (CIC).

[a] Refunds of previous years’ expenditures include recovery of bad debts, adjustments to prior years’ payables and refunds of previous years’ expenditures.

[b] Total revenue of $481.2 million is lower than the planned amount of $507.9 million.

One reason relates to the changes CIC has implemented in the immigration system to make it more efficient and competitive. In particular, efforts are being made to keep the backlog of federal skilled worker applications from growing, to reduce wait times and to assess new applications according to Canada’s labour market needs. The introduction of a second set of Ministerial Instructions led to a lower intake of applications under the Federal Skilled Worker Program and therefore revenues were lower in 2010–11 for applications under the Immigration Program.

The projected increase in volume of work permits estimated at the time of the 2010–2011 Report on Plans and Priorities also did not materialize as anticipated; however, the actual revenue for 2010–11 is in line with previous years’ revenue.

These lower revenues were partially offset by the Citizenship Program. During 2010–11, CIC allocated additional funding to increase processing capacity for both citizenship grants and proofs in an effort to reduce the backlog. This increased processing led to an increase in revenues for 2010–11.



User Fees and Regulatory Charges/External Fees

User Fees and Regulatory Charges

User Fees Reporting

The following tables list Citizenship and Immigration Canada (CIC) user fees and provide information regarding the history of the fees, client service outcomes, revenue and associated costs.

Notes regarding all fees:

  1. Forecasted revenues as reported in CIC’s 2011–2012 Report on Plans and Priorities are based on anticipated applications to be received. The estimated full cost for future years is based on the cost and the number of applications processed and finalized in 2009–10.
  2. Actual revenue amounts are reported on a cash basis. The actual revenue amounts are net of current year remissions and exclude revenues with respect to interest for the Immigration Loan Program.
  3. The full cost for 2010–11 is based on the final CIC 2009–10 costs and an estimate from other government departments (OGDs). They represent the best available cost data at the time of producing this table.
     
    OGDs included in CIC’s Cost Management Model are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Department of Justice; Human Resources and Skills Development Canada; Canadian Security Intelligence Service; Canada Border Services Agency; and Treasury Board Secretariat.
     
    Please note that the tables do not include the information for the following OGDs: Office of the Commissioner for the Federal Judicial Affairs Canada, Courts Administration Services, Social Sciences and Humanities and Research Council.
  4. Processing times change regularly depending on a number of factors including discrepancies between application intake and processing targets. Processing times are expressed as “80% of cases finalized over a rolling twelve month period were processed within X months”.
  5. Statistics in Performance Results for Permanent Resident lines of business were current as of December 31, 2010, and as of March 31, 2011 for all other lines of business.
  6. According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
    • the performance standard, if provided, may not have received parliamentary review;
    • the performance standard, if provided, may not respect all established requirements under the User Fees Act (UFA) (e.g., international comparison; independent complaint address); and
    • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

1. User Fee: Right of Permanent Residence Fee (RPRF)

Fee Type: Regulatory

Fee-Setting Authority: Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA); and Immigration and Refugee Protection Regulations (IRPR)

Date Last Modified: 03-05-2006

Performance Standards: This fee is collected for all persons who become permanent residents of Canada except for persons who are exempted by regulations from paying the fee (protected persons and dependent children).

Performance Results: The fee is collected for 100% of applicants who do not qualify for a regulatory exemption. This fee is closely linked to the processing of permanent resident applications in Canada and overseas.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
88,000 88,599 Costs associated with this fee are related to the overall cost of the immigration regulatory regime estimated to exceed $88 million. 2011-12 92,400 Costs associated with this fee are related to the overall cost of the immigration regulatory regime estimated to exceed $88 million.
2012-13 97,000
2013-14 101,900

 

2. User Fee: Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 28-06-2002

Performance Standards:

Permanent Resident Visas Processed Overseas: Priority processing is given to the reunification of immediate family members—spouses, partners and dependent children—and to federal skilled workers. With the implementation of the updated Ministerial Instructions for federal skilled workers (the first set of Ministerial Instructions for federal skilled workers, issued November 28, 2008, were updated by a second set issued June 26, 2010), there is now an additional commitment to process these cases within 12 months. As of April 1, 2010, a new service standard was implemented for immediate members of the family class (i.e., spouses, partners and children) such that applications are processed within 12 months from the time the application is received at the Case Processing Centre (CPC)–Mississauga.

Permanent Resident Cards (PRCs): There are two types of clients for the PRC: new permanent residents who have never had a PRC and existing permanent residents renewing, replacing or requesting their first PRC. As of April 2010, PRCs for new clients are subject to a 40 business-day processing service standard.

Permanent Resident Travel Documents Processed Overseas: Processed expeditiously.

Performance Results:

Applications Processed Overseas: In calendar year 2010, overseas missions exceeded the overall operational visa target by almost 2%, issuing approximately 245,000 permanent resident visas.

Also in calendar year 2010, missions finalized 80% of immediate family class applications (spouses, partners and children) within 14 months. In April 2010, CIC implemented internal processing standards for file creation at overseas missions, in an attempt to meet the service standard in the future. The impact of these internal changes should reduce the processing time for this category in the coming months.

As part of the commitments for the federal skilled worker applications accepted under the 2010 Ministerial Instructions, missions finalized 80% of these applications within 13 months.

The CIC website presents details of processing times for a 12-month period by each overseas mission and by immigration category. It shows the processing times for 80% of the cases and is updated quarterly. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Residence Applications Processed in Canada: CPC–Vegreville and the in-Canada regions currently process applications for permanent residence for protected persons, live-in caregivers eligible to apply under the class, and members of the spouse and common law partner in Canada class. At the end of calendar year 2010, the in-Canada processing time for permanent residence applications was within 21 months for 80% of live-in caregivers; within 16 months for 80% of protected persons in Canada; and within 19 months for spouses, partners and children. In 2010, CPC–Vegreville processed permanent residence applications for 7,812 live-in caregivers; 9,289 protected persons in Canada; and 5,391 spouses, partners and children. Recent processing times for CPCs are updated weekly on the CIC website.

Permanent Resident Cards: Processing times for new applications were kept within the new 40-business-day service standard. In fiscal year 2010–11, 79% of Phase I PRCs met this service standard.

Permanent Resident Travel Documents Processed Overseas: In calendar year 2010, 80% of applications were processed within seven days.

Sponsorship Application for Family Class Processed Abroad: CPC–Mississauga completes the assessment of sponsorship eligibility for members of the family class processed abroad. Priority processing is given to spouses, common-law and conjugal partners, and dependent children. At the end of calendar year 2010, the in-Canada processing time for family class sponsorship applications was within one month for 80% of spouses, partners and children and within 40 months for 80% of parents and grandparents. Orphans and adopted children are processed daily on a priority basis. In 2010, CPC–Mississauga processed family class sponsorship applications for 72,646 spouses, partners and children, and for 23,874 parents and grandparents. Recent processing times for CPCs are updated weekly on the CIC website.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
176,900 163,756 400,875 2011-12 173,900 400,875
2012-13 175,700 400,875
2013-14 177,700 400,875

 

3. User Fee:

Fee Type: Work Permit Fee (Individuals and Performing Artist Groups)

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

Work Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Work Permits Processed Overseas: In calendar year 2010, 80% of applications were finalized within six weeks. The CIC website presents details of processing times for a 12-month rolling period, for each overseas mission. It shows the processing times for 80% of the cases finalized within the 12-month period and it is updated quarterly. In 2010, work permits and extensions were processed overseas for 136,290 persons.

Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated on the CIC website weekly. Work permits for those who are changing employers are prioritized, as applicants extending their permit with the same employer benefit from implied status, and may continue to work until a decision is rendered on their case, with certain conditions. At the end of calendar year 2010, the processing time for 80% of temporary foreign worker cases was within 11 weeks. The volume of work permits and extensions processed in Canada in 2010 was 196,314 persons.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
42,700 46,166 103,245 2011-12 46,600 103,245
2012-13 50,800 103,245
2013-14 55,400 103,245

 

4. User Fee: Study Permit Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 01-06-1994

Performance Standards:

Study Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Study Permits Processed Overseas: In calendar year 2010, 80% of applications were processed within five weeks. The CIC website details of processing times for a 12-month rolling period, for each overseas mission. It shows the processing times for 80% of the finalized cases and it is updated quarterly. In 2010, the volume of study permits and extensions issued overseas was 93,814 persons.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. At the end of calendar year 2010, the processing time for 80% of temporary resident student cases was within eight weeks. The volume of study permits and extensions issued in Canada in 2010 was for 66,343 persons.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
24,800 26,315 42,182 2011-12 26,900 42,812
2012-13 26,900 42,812
2013-14 26,900 42,812

 

5. User Fee: Temporary Resident Visa Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

Temporary Resident Visas (TRVs):Processed expeditiously.

Performance Results:

At the end of calendar year 2010, the in-Canada processing time for 80% of TRV cases was within 12 weeks. CIC issued 66,053 TRVs and extensions in Canada in 2010.

TRVs: In calendar year 2010, 80% of TRV applications abroad were finalized within two weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the finalized cases within the 12-month period and is updated quarterly.

Extensions of Authorization to Remain in Canada as a Temporary Resident: CPC–Vegreville processes extensions of authorization to remain in Canada as a temporary resident in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website.

Restoration of Temporary Resident Status: These applications are submitted into various processing streams, including students, workers and visitors, depending on the status that the applicant needs to regain. They are processed according to the processing times of the stream under which they are applying, and thus there are no separate processing times available for these cases.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
98,300 102,673 155,558 2011-12 101,200 155,558
2012-13 104,200 155,558
2013-14 107,300 155,558

 

6. User Fee: Temporary Resident Permit (TRP) Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

TRPs Processed Overseas and in Canada: Processed expeditiously. Currently, there is no service standard for these cases due to the variability in the complexity of these cases and the inadmissibilities being addressed within each application.

Performance Results:

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs abroad. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed mean that no meaningful service standard can be established.

TRPs Processed in Canada: TRPs are received at CPC–Vegreville and may be referred to local CIC offices for processing. In calendar year 2010, 80% of TRP applications and extensions were processed within 15 months.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,100 2,365 6,909 2011-12 2,100 6,909
2012-13 2,100 6,909
2013-14 2,100 6,909

 

7. User Fee: Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: Various

Performance Standards:

Applications Processed Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but no meaningful service standard can be established because ARC cases are extremely variable in nature and complexity. The need for an ARC is usually identified during the processing of any type of visa application.

Certification and Replacement of Immigration Documents: Clients can obtain a certified true copy or a replacement copy of most documents issued by Canadian immigration authorities that have been lost, stolen or destroyed. Requests for certified copies of expired immigration documents are sent to the Query Response Centre via a local CIC. Clients may also request changes to and obtain a replacement of certain current, valid immigration documents. Recent processing times are updated frequently on the CIC website.

Performance Results:

Applications Processed Overseas: ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent processing times are updated regularly on the CIC website.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,400 2,599 29,464 2011-12 3,400 29,464
2012-13 3,600 29,464
2013-14 3,900 29,464

 

8. User Fee: Right of Citizenship Fee

Fee Type: Regulatory

Fee-Setting Authority: FAA; Citizenship Act; and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: This fee is payable by persons obtaining citizenship status. Persons under 18 years of age do not pay the right of citizenship fee.

Performance Results: This fee is linked to acquisition of citizenship status. See Citizenship Fees for additional details. Recent processing times are updated frequently on the CIC website. In calendar year 2010, the national processing time for 80% of citizenship grants was within 19 months. In 2010, citizenship grants were processed for 153,644 persons.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
16,400 17,830 Costs associated with this fee are related to the overall cost of the citizenship regulatory regime, estimated to exceed $16.4 million. 2011-12 15,100 Costs associated with this fee are related to the overall cost of the citizenship regulatory regime, estimated to exceed $16.4 million.
2012-13 15,100
2013-14 15,100

 

9. User Fee: Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship

Fee Type: Regulatory

Fee-Setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: Recent processing times are updated quarterly on the CIC website.

Performance Results: In calendar year 2010, the national processing time for 80% of citizenship grants was within 19 months and citizenship grants were processed for 153,644 persons.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
20,000 21,300 82,099 2011-12 18,300 82,099
2012-13 18,300 82,099
2013-14 18,300 82,099

 

10. User Fee: Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship

Fee Type: Regulatory

Fee-Setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: Recent processing times are updated quarterly on the CIC website.

Performance Results: In calendar year 2010, the processing time for 80% of citizenship proofs was within nine months. Proof of citizenship processing times are updated regularly on the CIC website. In 2010, CIC issued 69,766 citizenship proofs.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
5,200 4,666 24,749 2011-12 5,200 24,749
2012-13 5,200 24,749
2013-14 5,200 24,749

 

11. User Fee: Fees for Processing Access Requests Filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-Setting Authority: ATIA

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA website provides further details.

Performance Results: CIC received 18,862 requests under the ATIA in 2010–11 (not including 1,698 requests carried over from the previous year) and completed 18,070 requests during the same period. In 92% of the cases, CIC responded within the legislative timeframe.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
90 89 3,300 2011-12 100 3,600
2012-13 100 3,600
2013-14 100 3,600

Other Information: CIC has experienced significant increases in the number of ATIA requests it receives. Over the past three years, the number of requests has increased 34%, which has resulted in increased costs to process these requests. Source: Annual Report 2010–2011—Privacy Act, Access to Information Act.


User Fee Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 477,800 476,269 845,711 2011-12 485,100 845,711
2012-13 501,200 845,711
2013-14 518,600 845,711
Subtotal Other Products and Services 90 89 3,300 2011-12 100 3,600
2012-13 100 3,600
2013-14 100 3,600
Total 477,890 476,358 849,011 2011-12 485,200 849,011
2012-13 501,300 849,011
2013-14 518,700 849,011

 

External Fees (Policy on Service Standards for External Fees)

External Fee Service Standard Performance Results Stakeholder Consultation
Right of Permanent Residence Fee (formerly Right of Landing Fee)

This fee was established in Budget 1995 and subsequently reduced by half in Budget 2006.

This fee is not a processing fee, but rather a fee that is paid to receive the right of permanent residence.Legally, this fee is only required to be paid prior to the time of the issuance of permanent resident (PR) visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant (i.e., at any time during the processing of the PR applications prior to the issuance of the PR visa at a visa office; prior to the finalization of the PR visa abroad; or prior to being granted PR status in Canada). Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to the processing of the application itself, which carries a separate fee.

See the Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for additional details.
This fee is closely linked to the processing of permanent residence applications in Canada and overseas.  
Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Priority processing is given to the reunification of immediate family members—spouses, partners and dependent children—and to federal skilled workers. With the implementation of the new Ministerial Instructions for federal skilled workers (the first set of Ministerial Instructions, issued November 28, 2008, were updated by a second set issued June 26, 2010), there is a new service standard. As of April 1, 2010, applications for immediate members of the family class (i.e., spouses, partners and children) are to be processed within 12 months from the time the application is received at CPC–Mississauga.

 

Permanent Resident Travel Documents processed overseas: Processed expeditiously.

 

Permanent Resident Cards: There are two types of clients for the PRC: new permanent residents who have never had a PRC and existing permanent residents renewing, replacing or requesting their first PRC. As of April 2010, PRCs for new clients are subject to a 40 business-day processing service standard.

PR Visas Processed Overseas: In calendar year 2010, overseas missions exceeded the overall operational visa target by almost 2%, issuing a total of approximately 245,000 PR visas.

Also in calendar year 2010, missions finalized 80% of immediate family class applications (spouses, partners and children) within 14  months. In April 2010, CIC implemented internal processing standards for file creation at overseas missions, in an attempt to meet the service standard in the future. The impact of these internal changes should reduce the processing time for this category in the coming months.

As part of the commitments for the federal skilled worker applications accepted under the 2010 Ministerial Instructions, missions finalized 80% of these applications within 13 months.

CIC’s website presents details of processing times for a 12-month period by each overseas mission and by immigration category. It shows the processing times for 80% of the cases and is updated quarterly. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Residence Applications Processed in Canada: CPC–Vegreville and the in-Canada regions currently process applications for permanent residence for protected persons, live-in caregivers eligible to apply under the class, and members of the spouse and common-law partner in Canada class. At the end of calendar year 2010, the in-Canada processing time for permanent residence applications was within 21 months for 80% of live-in caregivers; within 16 months for 80% of protected persons in Canada; and within 19 months for spouses, partners and children. In 2010, CPC–Vegreville processed permanent residence applications for 7,812 live-in caregivers; 9,289 protected persons in Canada; and 5,391 spouses, partners and children. Recent processing times for CPCs are updated weekly on the CIC website.

PRCs: Processing times for new applications were kept within the new 40-business-day service standard. In 2010–11, 79% of Phase I PRCs met this service standard.

Permanent Resident Travel Documents Processed Overseas: In calendar year 2010, 80% of applications were processed within seven days.

Sponsorship Application for Family Class Processed Abroad: CPC–Mississauga completes the assessment of sponsorship eligibility for members of the family class processed abroad. Priority processing is given to spouses, common-law and conjugal partners, and dependent children. At the end of calendar year 2010, the in-Canada processing time for family class sponsorship applications was within one month for 80% of spouses, partners and children and within 40 months for 80% of parents and grandparents. Orphans and adopted children are processed daily on a priority basis. In 2010, CPC–Mississauga processed family class sponsorship applications for 72,646 spouses, partners and children and for 23,874 parents and grandparents. Recent processing times for CPCs are updated weekly on the CIC website.

All the current fees are subject to the Government of Canada regulatory process for cost-recovery fees, which includes consultation requirements.

Consultations took place at the time each of them was imposed as part of the regulatory process.
The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to CIC’s mandate including fees and service standards.

CIC consults regularly with stakeholders.

Future changes to processing fees will be subject to the User Fees Act. Section  4 of the User Fees Act specifies the consultative requirements that will apply when new or modified user fees are considered.

Work Permit Fee (Individuals and Performing Artist Groups) Work Permits Processed Overseas and in Canada: Processed expeditiously. Work Permits Processed Overseas: In calendar year 2010, 80% of applications were finalized within six weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the cases finalized within the 12-month period and is updated quarterly. In 2010, work permits and extensions were processed overseas for 136,290 persons.
 
Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. Work permits for those who are changing employers are prioritized, as applicants extending their permit with the same employer benefit from implied status, and may continue to work until a decision is rendered on their case, with certain conditions. At the end of calendar year 2010, the processing time for 80% of temporary foreign worker cases was within 11 weeks. In 2010, work permits and extensions were processed in Canada for 196,314 persons.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.
Study Permit Fee

Study Permits Processed Overseas and in Canada: Processed expeditiously.

Study Permits Processed Overseas: In calendar year 2010, 80% of applications were processed within five weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the finalized cases and is updated quarterly. In 2010, study permits and extensions were issued overseas for 93,814 persons.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. At the end of calendar year 2010, the processing time for 80% of temporary resident student cases was within eight weeks. In 2010, study permits and extensions were issued in Canada for 66,343 persons.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.
Temporary Resident Visa (TRV) Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee TRVs: Processed expeditiously.

TRVs: In calendar year 2010, 80% of TRV applications abroad were finalized within two weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the finalized cases and is updated quarterly.

Extensions of Authorization to Remain in Canada as a Temporary Resident and Restoration of Temporary Resident Status: CPC–Vegreville processes extensions of authorization to remain in Canada as a temporary resident in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. At the end of calendar year 2010, the in-Canada processing time for 80% of TRV cases was within 12 weeks.CIC issued 66,053 TRVs and extensions in Canada in 2010.

Extensions of Authorization to Remain in Canada as a Temporary Resident: Recent processing times for CPCs are updated weekly on the CIC website.

Restoration of Temporary Resident Status: These applications are submitted into various processing streams, including students, workers and visitors, depending on the status that the applicant needs to regain. They are processed according to the processing times of the stream under which they are applying, and thus there are no separate processing times available for these cases.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Temporary Resident Permit (TRP) Fee

TRPs Processed Overseas and in Canada: Processed expeditiously. Currently, there is no service standard for these cases due to the variability in the complexity of these cases and the inadmissibilities being addressed within each application.

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs abroad. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed mean that no meaningful service standard can be established.

TRPs Processed in-Canada: TRPs are received at CPC–Vegreville and may be referred to local CIC offices for processing. In calendar year 2010, 80% of TRP applications/extensions were processed within 15 months.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)

Applications Processed Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but no meaningful performance standard can be established because ARC cases are extremely variable in nature and complexity. The need for an ARC is usually identified during the processing of any type of visa application.

Certification and Replacement of Immigration Documents: Clients can obtain a certified true copy or a replacement copy of most documents issued by Canadian Immigration authorities that have been lost, stolen or destroyed. Requests for certified copies of expired immigration documents are sent to the Query Response Centre via a local CIC. Clients may also request changes to and obtain a replacement of certain current, valid immigration documents. Recent processing times are updated regularly on the CIC website.

Applications Processed Overseas: ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent processing times are updated regularly on the CIC website.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.
Right of Citizenship Fee This fee is payable by persons obtaining citizenship status. Persons under 18 years of age do not pay the Right of Citizenship fee. This fee is linked to acquisition of citizenship status. See Citizenship Fees for additional details. Recent processing times are updated frequently on the CIC website. In calendar year 2010, the national processing time for 80% of citizenship grants was within 19 months. In 2010, citizenship grants were processed for 129,907 adults. See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship

Recent processing times are updated quarterly on the CIC website. In calendar year 2010, the national processing time for 80% of citizenship grants was within 19  months and citizenship grants were processed for 153,644 persons. See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship

Recent processing times are updated quarterly on the CIC website. In calendar year 2010, the processing time for 80% of citizenship proofs was within nine months. Proof of citizenship processing times are updated regularly on the CIC website. In 2010, CIC issued 69,766 citizenship proofs. See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Fees for Processing Access Requests Filed under the ATIA

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA website provides further details. CIC received 18,862 requests under the ATIA in 2010–11 (not including 1,698 requests carried over from the previous year) and completed 18,070 requests during the same period. In 92% of cases, CIC responded within the legislative timeframe. The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: CIC has experienced significant increases in the number of ATIA requests it receives. Over the past three years, the number of requests has increased 34%, which has resulted in increased costs to process these requests. Source: Annual Report 2010–2011—Privacy Act, Access to Information Act.



Status Report on Major Crown/Transformational Projects—Global Case Management System

Description

The Global Case Management System (GCMS) is the electronic business platform for Citizenship and Immigration Canada (CIC). It is integral to making the citizenship and immigration system more modern, efficient, flexible and responsive to Canada’s labour market. It is essential to improving citizenship and immigration services, maintaining program integrity and strengthening the security of Canada.

GCMS is helping CIC move toward an integrated and virtual business model. GCMS also lays the foundation to support future business improvements and innovation, such as the introduction of e-services and improved identity management through biometrics.

Project Phase

GCMS is currently in the project close-out phase. GCMS was granted preliminary project approval in 2001. In September 2004, it was successfully implemented for the Citizenship Program. The first version of GCMS is being used to process more than 200,000 applications each year for Canadian citizenship and proof of citizenship.

The GCMS major Crown project has been successfully completed and has met all of its major milestones on time and under budget authority. The second release of GCMS, which focused on the overseas immigration program, was deployed to all overseas visa offices between June 2010 and March 2011. With international roll-out now complete, GCMS provides a single, integrated processing capability for all citizenship and overseas immigration applications.

Leading and Participating Departments and Agencies


Lead Department CIC
Contracting Authority Public Works and Government Services Canada (PWGSC)
Participating Departments Canada Border Services Agency (CBSA)

Prime and Major Subcontractor(s)


Prime Contractor None (CIC is responsible for system integration)
Major Subcontractor(s) None (various subcontractors are used)

Major Milestones


Major Milestone Date
Funding for the GCMS project was approved at the same time as the implementation of policy reforms and the new Immigration and Refugee Protection Act (IRPA). August 2000
Preliminary project approval and major Crown project designation granted to GCMS. March 2001
Effective project approval (EPA) granted to GCMS. January 2002
Request for proposal for the acquisition of a commercial, off-the-shelf software package for case management posted for tender by PWGSC. February 2002
Contract for the off-the-shelf software package for case management awarded. March 2003
Amended EPA granted to GCMS to address the impact of procurement delays. October 2003
First GCMS business component (Citizenship) implemented. September 2004
Second EPA amendment granted to address the impact of cumulative slippage that includes critical new requirements in project scope, and provides for an incremental deployment approach. September 2005
System under development audit of the GCMS project completed. November 2005
Third EPA amendment granted to address a wording anomaly with regard to the Goods and Services Tax (GST). December 2006
Independent review indicated the need to assess project status and review options for completing GCMS objectives. December 2006
Fourth EPA amendment granted to undertake this assessment and to develop a revised go-forward plan. February 2007
Fifth EPA amendment granted, extending the timeframe for completion of a substantive go-forward plan to late fiscal 2007–08. October 2007
Independent review validated project’s recovery plan and project team’s readiness to deliver. December 2007
Sixth EPA amendment granted to reduce scope for the second release of GCMS. August 2008
Independent review confirmed that technology sound, project schedule achievable and that “success is within sight.” June 2009
Remainder of funding required to complete the project released. September 2009
Deployment of new GCMS version to existing citizenship users. May 2010
GCMS deployment to first visa office overseas. June 2010
GCMS deployment to all visa offices overseas completed. March 2011

Project Outcomes

GCMS is CIC’s secure electronic business platform that integrates citizenship and immigration data worldwide. It provides a secure and effective system for managing clients that delivers improved program integrity, increased overall efficiency and better service delivery—all elements of the government agenda—in a complex and changing business environment. GCMS lays the foundation to support future business improvements and innovations such as the introduction of e-services and improved identity management through biometrics.

Progress Report and Explanations of Variances

The GCMS project was completed under its approved budgetary estimate of $387 million and GCMS Release 2 was successfully deployed to all international offices before March 31, 2011.

In August 2008, approval was granted to extend the time required to complete the project to March 31, 2011, and increased the project’s total spending authority to $387 million (including GST). Consistent with recommendations from independent reviews conducted between December 2006 and December 2007, GCMS Release 2 was developed with a reduced scope focused on visa offices overseas.

The GCMS project has faced considerable challenges, adding to the cost and time needed to complete the project, including:

  • an overly ambitious scope with no initial phased delivery;
  • a change of government direction to commercial off-the-shelf software;
  • splitting of immigration with the creation of the CBSA;
  • amendments to the IRPA, representing a major change in the administration of the immigration system; and
  • a need to respond to increased security risks, while respecting privacy.

Industrial Benefits

This major Crown project does not directly benefit Canadian industry; it is a project to provide CIC with an automated, integrated case management tool to support its global business network and to provide enhanced end-to-end client services to support the delivery of CIC’s services.

Status Report on Major Crown/Transformational Projects—Refugee Reform Program (for CIC1)

Description

Through implementation of the Balanced Refugee Reform Act, Canada is improving its asylum system with the aim of helping those truly in need and doing so much more quickly. The new legislation seeks to streamline the asylum system to ensure that Canada can continue to provide timely protection to those in need while deterring abuse of the system. All eligible asylum claimants will continue to receive a fair hearing based on their personal situation and will have avenues for appeal. The new measures include:

  • changes at the Immigration and Refugee Board of Canada (IRB);
  • adding a Refugee Appeal Division at the IRB;
  • authority to designate countries of origin;
  • limits on pre-removal risk assessments and temporary resident permits;
  • changes to the humanitarian and compassionate provisions;
  • timely removals of failed asylum claimants;
  • introduction of an Assisted Voluntary Returns pilot program; and
  • enhancing Canada’s resettlement program.

These new measures will continue to exceed Canada’s international and domestic legal obligations to asylum seekers.

Project Phase

The Balanced Refugee Reform Act implementation project is currently in the execution phase. A joint integrated detailed schedule has been approved by all partners and has been baselined. The project management plan is current and has been approved by all partners. Business and information technology (IT) systems are being developed for testing and implementation during a later project phase. Risk, issue and change management processes have been implemented and are working well. A financial reporting structure has been implemented and is also working well.

Leading and Participating Departments and Agencies


Lead Department CIC
Contracting Authority PWGSC
Participating Departments CBSA, IRB, Department of Justice (DOJ)/Federal Court, Royal Canadian Mounted Police (RCMP), Canadian Security Intelligence Service, Courts Administration Service.

Prime and Major Subcontractor(s)


Prime Contractor None
Major Subcontractor(s) Various subcontractors are used on a task authorization basis

Major Milestones


Major Milestone Date
Royal assent received for Balanced Refugee Reform Act June 29, 2010
Project charter approved September 30, 2010
Schedule baselined and approved December 31, 2010
Project management plan approved December 31, 2010
Performance measurement strategy to Treasury Board Secretariat March 31, 2011
Refugee reform: Coming into force (CIF) June 29, 2012
CBSA launch of assisted voluntary returns pilot project CIF
CIC launch of ministerial reviews and intervention pilot project CIF
CIC and RCMP launch of enhanced screening pilot project CIF
Transfer of pre-removal risk assessment function from CIC to IRB One year post-CIF
Complete assessment of backlog reduction strategy March 31, 2013
Complete comprehensive three-year evaluation March 31, 2015

Project Outcomes

The business outcomes of the Refugee Reform Program include:

  • streamlining the process from the point of claim to the end of the determination process and imposition of specific timelines for each step of the process;
  • enhancing system integrity by reducing abuse of the system through ongoing monitoring and analysis, increased capacity to conduct ministerial interventions, capacity to designate countries of origin, introducing enhanced security screening on a pilot basis, and making it more efficient by maximizing use of resources (time, human, financial); and
  • ensuring timely removals through increased removals capacity at CBSA and the introduction of an assisted voluntary returns pilot project.

As part of the Balanced Refugee Reform Act, the government also announced a 20‑percent increase in the number resettled refugees that Canada will receive each year, to approximately 14,500 persons by 2013. This increase means that, by 2013, Canada will welcome 11% of all refugees resettled from around the world.

Metrics of success are being developed by CIC in conjunction with relevant partners in order to measure the success of the project.

Progress Report and Explanations of Variances

As of March 31, 2011, the project is operating within approved funding authority, on schedule, within approved scope, and with no project issues.

Industrial Benefits

There are no industrial benefits. However, bona fide refugee claimants will benefit from a streamlined process and Canadian society at large will benefit from system integrity and timely removal of failed claimants.

Status Report on Major Crown/Transformational Projects—Temporary Resident Biometrics Project

Description

Today, the use of biometrics is expanding rapidly given its unique approach and its potential to identify an individual reliably. The introduction of biometric technology into the temporary resident immigration stream, beginning in 2013, will enhance the screening of applicants by fixing the client’s identity at the time of application for a visa or for a study or work permit, and allowing verification of that identity when the individual seeks entry at the border. As a result, Canada will better ensure the safety and security of Canadian society and reduce abuse of the immigration system by limiting opportunities for persons with Canadian criminal or deportation histories to use alternate identities to return to Canada. The project will also facilitate the processing of legitimate temporary workers, students and visitors. Many other countries, including such key international partners as Australia, New Zealand, the United Kingdom and the United States, have either recently implemented or are planning to implement similar projects.

Project Phase

The Temporary Resident Biometrics Project is currently in its execution phase. During the execution phase, CIC, CBSA and the RCMP continue to work collaboratively to define the deployment strategies for implementing the Temporary Resident Biometrics Project. The partners completed a critical first step by defining a set of comprehensive business and supporting infrastructure requirements. These requirements will be used to define the business solution and how it will work (functional design), how technology will enable the solution (technical design), and how all the pieces fit and work together (supporting architectures).

Substantive plans and strategies for completing the project and managing the business change were finalized and approved by all partners, culminating in 2010–11 with the posting of the IT solution request for proposal (RFP). EPA was granted on March 24, 2011.

During the execution phase, the project will focus on developing, monitoring and controlling deliverables (as defined by the business requirements), while meeting schedule commitments.

Leading and Participating Departments and Agencies


Lead Department CIC
Contracting Authority PWGSC
Participating Departments CBSA and RCMP

Prime and Major Subcontractor(s)


Prime Contractor None (Tendering in 2011–12)
Major Subcontractor(s) Not applicable (N/A)

Major Milestones


Major Milestone Date
EPA March 2011
Technical Solution IT RFP Posting on MERX March 2011
IT RFP Tender 2011–12
Visa Application Centres RFP Posting and Tender 2011–12
Deployment 2012–13
Project Shutdown 2013–14

Project Outcomes

Funding was included in Budget 2008 to enhance and strengthen identity management within the Temporary Resident Program, allowing overseas visa officers and border service officers at ports of entry (POEs) to make decisions based on accurate identity and immigration admissibility information, and permitting border service officers to verify applicants’ identity at Canada’s POEs. As a result, the Government of Canada will be in a better position to reduce identity fraud, enhance the safety and security of Canadians through strengthened criminality screening, and facilitate the processing of legitimate applicants by confirming identity promptly.

Protect Canadians

The rise of identity fraud and theft globally and the use of sophisticated means to evade detection presents challenges for Canada’s immigration program in verifying and managing applicants’ identification. Proper identification of applicants is crucial to the decision-making process of CIC officers abroad and CBSA officers at Canadian ports of entry. Decisions taken by CIC and CBSA form the first line of defence against individuals who pose a criminal or security threat to Canadians and against certain migrants who seek to take advantage of Canada’s high standard of living.

Reduced Abuse of Visa Program

Biometrics will allow the government to detect and deter temporary applicants who use different identities, including previously refused visa or permit applicants.

Reduced Abuse of Refugee Program

Biometrics will make it possible to cross-reference visa or permit applicants against the refugee claimant database and vice versa. Even within the limited scope of the field trial (October 2006 to April 2007), 12 cases out of 1,482 recorded entries into Canada were found between the visa and refugee streams—a rate of 0.8%. Under the auspices of the Five Country Conference, CIC, in partnership with CBSA and the RCMP, began sharing 3,000 fingerprint records per country per year under the High Value Data Sharing Protocol in September 2009. Canada is exchanging bilaterally with Australia, New Zealand, the United Kingdom and the United States. This initiative covers refugee claimants as well as immigration enforcement cases. To date, the protocol has yielded positive results, including potential interventions and warrant closures.

To highlight some successes, as of May 31, 2011, Canada had a 38.7-percent match rate with the United States, a 5.2-percent match rate with the United Kingdom, a 0.1-percent match rate with Australia and 0.3-percent match rate with New Zealand. To date, Canada has sent 10,303 fingerprint records to Australia, New Zealand, the United Kingdom and the United States for matching against their biometric holdings resulting in 1,108 matches and 203 referrals to CBSA regions for possible intervention, vacation of status or warrant closure. Given these successes, development of future systematic biometric immigration information is being explored. This type of biometric matching could increase the quality of evidence available for decision makers at the IRB to establish the credibility of refugee claims. This initiative forms part of CIC’s contribution to a joint action plan being developed under the Canada–United States Vision for Perimeter Security and Economic Competitiveness.

Facilitate Removals

Biometrics will facilitate the removal of individuals who should not be in Canada by linking undocumented foreign nationals to the identity and place of origin stated on their visa application. Of the approximately 23,172 in-Canada refugee claimants in 2010, 6,215 or 27% were without identity or travel documents. Biometrics will also detect previous deportees who apply for a Canadian visa under a different identity, thereby preventing them from returning to Canada.

Ensure Border Security

Biometric verification at the POE will strengthen identity management and allow CBSA officers to confirm that the individual arriving in Canada is the same one to whom CIC issued the visa or permit abroad. Currently, one of the key vulnerabilities is the inability to ensure that the visa or permit and the genuine holder remain together once the document is issued by CIC. It is this gap that resulted in 454 Canadian visas being used fraudulently by foreign nationals to travel to Canada in 2010. This includes altered and counterfeit visas as well as impostor fraud. The actual extent of the abuse is estimated to be higher than this figure suggests as not all fraud is detected.

Improve Service Delivery by Building a Global Network of Visa Application Centres

Since 2005, the Government of Canada has contracted with private service providers to operate visa application centres (VACs) that deliver a range of visa services to applicants in 37 locations in 18 countries from Africa, Asia, Eastern Europe and, more recently, Mexico. Safeguards governing the protection of personal information will continue to be part of the terms of agreement with each service provider. In 2010, as a part of its modernization agenda, the Department developed a plan to implement an expanded global service delivery network of VACs, which will enhance service delivery by providing visa applicants easier access to services closer to home and include biometrics enrolment. Given the high volume of temporary resident applications from visa-required foreign nationals temporarily residing in the United States, service delivery options are being explored to allow the applicants to enrol their biometrics at U.S. application support centre locations.

Over the course of the last year, the Department has made important strides in the development of a plan to implement an expanded global service delivery network of VACs. In collaboration with its project partners, the Department has developed a concept of operations, business process maps and the business and technical requirements for its VAC network. In addition, it has conducted industry consultations, which supported the preparation of a statement of work for the upcoming launch of the VAC RFP in 2011–12.

Progress Report and Explanations of Variances

In late 2007, CIC sought policy approval for the introduction of biometrics into the Temporary Resident Program, and funding to support this initiative was included in Budget 2008. On March 24, 2011, EPA for the Temporary Resident Biometrics Project was granted. As part of the major Crown project management process, a department requests an EPA when the planning phase is complete to obtain authority to implement the project. Another significant milestone for the project occurred March 4, 2011, when the biometrics IT solution RFP was posted on the MERX website. The aim of the RFP is to find a vendor that will design, develop and test the biometrics system required to implement the project. The Temporary Resident Biometrics Project is currently in the execution phase; it is scheduled to move into the implementation phase, delivering the project in 2013–14.

EPA was granted for the Temporary Resident Biometrics Project at an indicative cost estimate of $180,282,906, including GST and Harmonized Sales Tax (HST) of $11,430,878 to undertake the activities necessary to complete its planning, design, development and deployment over six years, from 2007–08 to 2013–14.

CIC is the lead organization on this initiative. The project will be delivered in partnership with CBSA and the RCMP, with legal support and support for legislative amendments from DOJ.

On a cash basis, the total cost over six years is $168,852,028 excluding GST/HST of $11,430,878.

CIC, CBSA and the RCMP received expenditure authority at a substantive cost of $62,787,014, excluding HST of $5,102,611 for the implementation of Gate 1 and continuing activities for the project’s Gate 2 deliverables.

In early 2011 an independent review concluded that the project is a solid initiative with a good approach, has clear objectives that are important and measurable, is highly aligned with the core mandates of the three partner agencies, is well defined, and does not have challenges associated with other projects. The review did highlight that the Temporary Resident Biometrics Project is dependent on a significant number of interrelated projects and activities that will need to continue to be monitored.

Chapter Two of the 2011 June Status Report of the Auditor General of Canada, “Large Information Technology Projects,” assessed whether selected departments and agencies had made satisfactory progress in implementing recommendations made in the November 2006 report of the Office of the Auditor General (OAG). As part of this report, the OAG selected the Temporary Resident Biometrics Project in CIC to assess Treasury Board Secretariat’s progress in the way it approves and manages large IT projects since 2006. The biometrics project was found to meet most of its criteria for a well-managed project and was rated satisfactory. CIC is acting on the report’s only recommendation to strengthen risk management by introducing a regular review of project risks and issues, which are reported to senior management committees, by tracking all risks and developing mitigation strategies to address them, and by conducting an independent review at critical project gates to ensure sound management of the project is maintained.

Industrial Benefits

The Temporary Resident Biometrics Project will improve the safety and security of Canadian citizens. Immigration and the granting of Canadian citizenship are vital to the continued growth and prosperity of Canada. To support the Government of Canada outcomes of strong economic growth and a safe and secure world, a balance must be maintained between the desire to welcome newcomers to Canada and the obligation to protect the health, safety and security of Canadian society. Criminals, terrorists and other known inadmissible persons must not be allowed to enter or stay in Canada.


1 The Refugee Reform Program follows many Treasury Board Secretariat reporting requirements. Although the Refugee Reform is not a major crown project, CIC is voluntarily reporting on this project as a part of its Supplementary Information Table on the Status of Transformational Projects and Major Crown Projects.



Details of Transfer Payment Programs


Name of Transfer Payment Program: Community Historical Recognition Program (CHRP)

Start Date: 2006–07

End Date: 2011–12

Description: CHRP provides funding for eligible community-based projects that (i) commemorate and/or recognize the historical experiences of communities affected by federally legislated wartime measures and/or immigration restrictions or prohibitions that were applied in Canada, and (ii) promote their respective contributions. It aims to provide recognition for, and educate Canadians about, the historical experiences of these communities, and highlight their contributions to Canada.

Expected Results:

  • Historical experiences of affected communities are recognized.
  • Information on the historical experiences of affected communities is available.

Strategic Outcome(s): Successful integration of newcomers into society and promotion of Canadian citizenship

Results Achieved: During 2010–11, 42 new projects received ministerial approval, bringing the overall total of funded projects to 60.

Eight projects are complete, while many additional projects released products, including monuments, films, books, plays and other deliverables. Several projects won awards for their film, website or theatrical production.

During 2010–11, six news releases were produced in support of new projects and several public announcements of funded projects were made by the Minister and delegated members of Parliament.

Program Activity: Citizenship Program
($ millions)
  2008-09
Actual
Spending
2009-10
Actual
Spending
2010-11
Planned
Spending
2010-11
Total
Authorities
2010-11
Actual
Spending
Variance(s)
Total Grants $0.3 $0.3 $0.3 $0.3

$0.0

Total Contributions $1.6 $5.9 $5.9 $2.9 $3.0
Total Other Types of Transfer Payments
Total Program Activity(ies) $1.9 $6.2 $6.2 $3.2 $3.0

Comment(s) on Variance(s): CHRP’s $3.0 million lapse is due primarily to the delays in approvals for projects that were scheduled to start earlier in 2010–11.

Audit Completed or Planned: No internal audit completed or planned.

Evaluation Completed or Planned: A summative evaluation is planned for 2012–13.

* Authorities for this program were transferred to Citizenship and Immigration Canada (CIC) from Canadian Heritage (PCH). As a result, there are no comparable figures for planned spending or previous years’ actual spending.


 

Name of Transfer Payment Program: Multiculturalism Program

Start Date: 1982–83

End Date: Program terms and conditions end on March 31, 2012.

Description: The Multiculturalism Program is an important way the Government of Canada supports its Multiculturalism Policy. In 2010–11, funding was provided under the terms and conditions of the program to address the following new program objectives: (i) building an integrated socially cohesive society; (ii) improving the responsiveness of institutions to the needs of a diverse population; and (iii) actively engaging in discussions on multiculturalism and diversity at an international level.

To support these objectives, the funding priorities for 2010–11 were: (i) supporting economic, social and cultural integration of new Canadians and cultural communities; (ii) facilitating programs such as mentorship, volunteerism, leadership and civic education among at-risk youth; and (iii) promoting intercultural understanding and Canadian values.

Expected Results:

  1. Program participants and the targeted public gain knowledge, develop strategy and take action toward increasing awareness of Canadian history and institutions, Canadian values, cultural diversity, and the cultural, racial, ethnic and religious barriers to full participation in society and economy.

  2. a) Targeted institutions have external and internal policies and practices that are reflective of a diverse society.
    b) Increased reporting, and increased quality of reports, by federal institutions under the Canadian Multiculturalism Act.

  3. a) Increased policy awareness in Canada regarding international approaches to diversity through Canada’s active participation in international networks and activities on multiculturalism, diversity and integration policy, programming, or initiatives.
    b) Increased implementation of international best practices to national multiculturalism policy, programming or initiatives.

Strategic Outcome(s): Successful integration of newcomers into society and promotion of Canadian citizenship

Results Achieved: Inter-Action, the new component of the Multiculturalism Program’s grants and contributions program, was launched in 2010–11with two streams, projects and events. The projects stream focuses on long-term, multi-year projects that support community engagement. A call for proposals approach was introduced for projects to enhance the transparency and integrity of the selection process. A new events stream was introduced to provide grants to small community-based events that promote intercultural understanding.

All Multiculturalism Program tools, such as funding guidelines, general application form and a new eligibility and assessment grid, were revised to streamline and provide a stronger rationale for programming.

CIC encourages intercultural dialogue at national and international levels to combat all forms of discrimination and racism, including anti-Semitism. The Department worked with the Canadian Parliamentary Coalition to Combat Antisemitism, which is affiliated with the Inter-parliamentary Coalition for Combating Antisemitism (ICCA), to support the development of the ICCA conference in Ottawa (November 7–9, 2010). Parliamentarians and experts from over 50 countries were in attendance. The Ottawa Protocol was a major outcome of this conference and represents global cooperation in the fight against anti-Semitism.


Program Activity: Citizenship Program
($ millions)
  2008-09
Actual
Spending*
2009-10
Actual
Spending
2010-11
Planned
Spending
2010-11
Total
Authorities
2010-11
Actual
Spending
Variance(s)
Total Grants $0.1 $3.0 $3.0 $1.0 $2.0
Total Contributions $4.1 $7.9 $7.9 $5.8 $2.1
Total Other Types of Transfer Payments
Total Program Activity(ies) $4.2 $10.9 $10.9 $6.8 $4.1

Comment(s) on Variance(s): The $4.1 million variance in the Multiculturalism Program is caused by delays in the implementation of the program and recipients not spending as planned.

Audit Completed or Planned: An audit is planned for 2011–12, and expected to be completed in December 2011.

Evaluation Completed or Planned: An evaluation is planned for 2011–12.

* Authorities for this program were transferred to CIC from PCH. As a result, there are no comparable figures for planned spending or previous years’ actual spending.


 

Name of Transfer Payment Program: Canada–Quebec Accord Grant

Start Date: Financial compensation to the province (in the form of a grant) is based on the Canada–Quebec Accord, which came into force on April 1, 1991.

End Date: The Accord does not have an expiry date.

Description: The Canada–Québec Accord Relating to Immigration and Temporary Admission of Aliens gives Quebec the responsibility for providing settlement and integration services to all immigrants in Quebec, including all refugees. Quebec receives an annual grant from the federal government to support these settlement and integration services.

Objective/Anticipated Outcomes: An objective of the Canada–Quebec Accord is, among other things, the preservation of Quebec’s demographic importance within Canada and the integration of immigrants to the province in a manner that respects the distinct identity of Quebec.

Activities: Quebec has responsibility for the selection, reception and integration of immigrants to Quebec. Under section 26 of the Canada–Quebec Accord, Canada is required to pay compensation to Quebec, where it is established that:

  • the reception and integration services offered by Quebec correspond, when considered in their entirety, with those offered by Canada in the rest of the country; and
  • those services are offered without discrimination to all permanent residents in the province, whether or not they have been selected by Quebec.

Expected Results: The Government of Quebec is responsible for developing and publishing its own expected results related to immigration.

Strategic Outcome(s): Successful integration of newcomers into society and promotion of Canadian citizenship

Results Achieved: The Government of Quebec is responsible for developing and publishing its own expected results related to immigration.

Program Activity: Integration Program
($ millions)
  2008-09
Actual
Spending
2009-10
Actual
Spending
2010-11
Planned
Spending
2010-11
Total
Authorities
2010-11
Actual
Spending
Variance(s)
Total Grants $226.0 $234.2 $253.7 $258.4 $258.4 ($4.7)
Total Contributions
Total Other Types of Transfer Payments
Total Program Activity(ies) $226.0 $234.2 $253.7 $258.4 $258.4 ($4.7)

Comment(s) on Variance(s): Actual spending was $4.7 million higher than planned due to adjustments in the final payment formula, which were higher than anticipated.

Audit Completed or Planned: No internal audit completed or planned.

Evaluation Completed or Planned: Evaluation planned for 2011–12.


 

Name of Transfer Payment Program: Resettlement Assistance Program (RAP)

Start Date: 1970s (under another name; RAP implemented 1998)

End Date: September 30, 2011 (CIC will seek renewal of program terms and conditions before they expire)

Description: RAP support provides immediate resettlement assistance to government-assisted refugees who have been resettled in Canada. The program provides income support and immediate and essential services to government-assisted refugees who lack the resources to provide for their own basic needs. In addition, it provides referrals to settlement programs for newcomers.

Expected Results: Government-assisted refugees are able to live safely and independently.

Note: CIC is currently developing performance measures and performance indicators for monitoring and reporting.

Strategic Outcome(s): Successful integration of newcomers into society and promotion of Canadian citizenship

Results Achieved:As part of the Balanced Refugee Reform Act, CIC received $5.2 million additional funding for RAP, bringing the budget from $44.6 million to a total of $49.8 million.

Work was initiated to revise the RAP terms and conditions and clarify the text to increase flexibility and provide users with a clearer understanding of the program. In addition, a RAP performance measurement framework (PMF) is being developed to measure program outcomes. This PMF will allow for a more efficient way of measuring program success.

Program Activity: Integration Program
($ millions)
  2008-09
Actual
Spending
2009-10
Actual
Spending
2010-11
Planned
Spending
2010-11
Total
Authorities
2010-11
Actual
Spending
Variance(s)
Total Grants
Total Contributions $51.6 $56.5 $44.6 $54.0 $54.0 ($9.4)
Total Other Types of Transfer Payments
Total Program Activity(ies) $51.6 $56.5 $44.6 $54.0 $54.0 ($9.4)

Comment(s) on Variance(s): Actual spending exceeded planned spending by $9.4 million; additional authorities were received through Supplementary Estimates and internal reallocations, however, to meet additional program requirements.

Audit Completed or Planned: An internal audit of the administration of the resettlement programs was completed in 2010–11.

Evaluation Completed or Planned: Evaluation completed in 2010–11.


 

Name of Transfer Payment Program: Settlement Program

Start Date: May 15, 2008

End Date: March 31, 2013

Description: The terms and conditions for the Settlement Program describe both eligible recipients of contribution funding and eligible clients. The eligible recipients (often referred to as service providers for settlement services) include the following:

  • provincial, territorial or municipal governments;
  • not-for-profit organizations including non-governmental organizations, non-profit corporations, community groups and umbrella organizations;
  • businesses;
  • educational institutions (including school boards, districts and divisions); and
  • individuals.

Eligible clients for settlement services are primarily permanent residents. However, they may also include some prospective immigrants and refugees who are highly likely to obtain permanent residency, but have not yet received their permanent resident visa. These include, for example, individuals who have been selected by CIC pending completion of medical, security and criminal verification requirements.

Expected Results: The program’s ultimate outcomes are that:

  • newcomers are better able to find employment commensurate with their skills and experience;
  • newcomers enjoy their rights and act on their responsibilities in Canadian society;
  • Canadians provide a welcoming community to facilitate the full participation of newcomers into Canadian society; and
  • newcomers contribute to the economic, social and cultural development needs of Canada.

Strategic Outcome(s): Successful integration of newcomers into society and promotion of Canadian citizenship

Results Achieved: CIC delivers settlement programs across Canada except in Quebec, Manitoba and British Columbia, and for the period 2010–11 there was an increase of more than 8% in the number of interventions for newcomers.

To facilitate newcomers landing in Canada, CIC funded in-person pre-departure orientation sessions. Third parties delivered these sessions to 14,251 individuals in 2010–11 (13,104 through Canadian Orientation Abroad, and 1,147 through the Active Engagement and Integration Project).

Program Activity: Integration Program
($ millions)
  2008-09
Actual
Spending*
2009-10
Actual
Spending
2010-11
Planned
Spending
2010-11
Total
Authorities
2010-11
Actual
Spending
Variance(s)
Total Grants
Total Contributions $641.7 $654.8 $644.6 $628.1 ($26.7)
Total Other Types of Transfer Payments
Total Program Activity(ies) $641.7 $654.8 $644.6 $628.1 ($26.7)

Comment(s) on Variance(s): Actual spending was $26.7 million less than planned because of enhanced review of claims and recipient claims cost less than planned.

Audit Completed or Planned: Internal audit of the administration of the Settlement Program was completed in 2010–11.

Evaluations Completed or Planned:

Completed: 2010–11—Host, Welcoming Communities Initiative, Immigration Settlement and Adaptation Program, Going to Canada Immigration Portal.

Planned: The next program evaluation will be carried out in stages. By 2014–15 the entire Settlement Program will be evaluated:

  • 2011–12: Overseas orientation initiatives, Recruitment and Integration of French-speaking Immigrants to Francophone Communities, Foreign Credentials Referral Office
  • 2012–13: Contributions to British Columbia, Contributions to Manitoba
  • 2014–15: Information and referral, language training and skills development, labour market, and Welcoming Communities components.

* The reconfiguration of the Settlement Program in the 2009–10 Estimates Cycle has affected the comparability of previous years’ information.




Up-Front Multi-Year Funding


Name of Recipient: Ukrainian Canadian Foundation of Taras Shevchenko

Start Date: 2008–09—One-time Conditional Grant

End Date: Funding agreement governing endowment ends in May 2023.

Total Funding: $10 million*

* Funding was provided on a one-time basis when the Multiculturalism Program was part of the Department of Canadian Heritage.

Description: In appreciation of the historical significance of the First World War internment, the Government of Canada provided a conditional grant of $10 million to the Ukrainian Canadian Foundation of Taras Shevchenko (the Foundation) for the establishment and management of an endowment fund, known as the Canadian First World War Internment Recognition Fund (the Fund) for all affected communities. Through calls for proposals managed by the Foundation, applicants are invited to apply to the Fund for financial support for activities that commemorate, acknowledge and educate Canadians about the experiences of communities affected by the First World War internment in Canada, and the contributions of these communities to the shaping of this nation. The Fund was established under the Community Historical Recognition Program. A funding agreement to establish this endowment was signed in Toronto on May 9, 2008. The funding agreement will remain in effect for 15 years.

Summary of annual plans of recipient:

Recipient’s objectives:

The Fund is designated for the support of projects to commemorate and recognize the experiences of ethnocultural communities affected by the First World War internment. The Fund will help to bring closure to these communities and satisfy their long-standing requests for appropriate measures of recognition for their experiences.

Recipient’s performance expectations:

Due to the global economic situation, the value of the principal of the Fund decreased from its original level of $10 million.

Strategic Outcome(s): Successful integration of newcomers into society and promotion of Canadian citizenship

Summary of Results Achieved by the Recipient: In calendar year 2010, the Canadian First World War Internment Recognition Fund Endowment Council reported spending $95,537 in grants, for a total of $210,737 in the two years since it was launched in 2008. The call for proposals closed on April 1, 2010, and the Endowment Council reviewed 15 grant applications, deferring seven pending further information. Funding was approved for the other eight applications, which included research on the Ottoman Turkish community in Brantford, Ontario, and a book on the experiences of the internees. One of the largest projects the Council has undertaken since its inception is a pledge of $400,000 toward the $1.2-million construction of the Spirit Lake Quebec Interpretive Centre in La Ferme, near Amos, Quebec.

Program Activity: Citizenship Program
($ millions)
2008-09
Actual
Spending
2009-10
Actual
Spending
2010-11
Planned
Spending
2010-11
Total
Authorities
2010-11
Actual
Spending
Variance(s)
Nil Nil Nil Nil Nil Not applicable (N/A)

Comments on Variance(s): Not applicable.

Significant Evaluation Findings by the Recipient during the Reporting Year and Future Plan: No Citizenship and Immigration Canada (CIC) evaluation was planned for this investment.

The Foundation agrees to carry out, at least every five years, an evaluation of the activities and projects related to the Fund by an independent third party using recognized evaluation standards.

Significant Audit Findings by the Recipient during the Reporting Year and Future Plan: No internal audit was completed or planned. As per the funding agreement, “the Foundation agrees to have carried out, no less frequently than every five years, an independent performance (value-for-money) audit of the Fund to ensure the economy, efficiency and effectiveness with which funds from the Fund have been used.” The organization will therefore be conducting an audit by 2013.



Name of Recipient: Global Centre for Pluralism (GCP)

Start Date: 2006–07—One-time Conditional Grant (Endowment)

End Date: Perpetual

Total Funding: $30 million*

* Funding was provided on a one-time basis when the Multiculturalism Program was part of the Department of Canadian Heritage.

Description: The GCP is a not-for-profit organization, co-founded by the Aga Khan Development Network and the Government of Canada, which addresses a global gap in institutions that advocate pluralism as a foundation for new governance, peace and human development at the international level. The mission of the GCP is to promote pluralism as a fundamental human value and cornerstone of peace, stability and development. The Centre will pursue its mandate through four core functions: (1) sustaining an international policy dialogue on pluralism in governance, elections, judicial systems, media and education to help factions integrate in states at risk; (2) providing programs for academic and professional development; (3) fostering research and learning on pluralism; and (4) fostering and sharing the results of research and learning on pluralism. These activities will target primarily the developing world, offering a platform from which existing organizations and experts on pluralism in Canada can reach an international audience.

Strategic Outcome(s): Successful integration of newcomers into society and promotion of Canadian citizenship

Summary of Results Achieved by the Recipient: The GCP reported on deliverables outlined in its funding agreement with the Government of Canada, through its 2009 annual report and its 2010 and 2011 corporate plans. The Board of Directors was appointed in October 2010, and with the support of GCP Members, is responsible for establishing an institutional framework to support and implement the founding vision for the GCP. The fact that both of the GCP’s governing bodies (Board of Directors and Members) are now in place completes a critical stage in the GCP’s formative development, establishing the governance structure needed to move forward with substantive operational initiatives. In this regard, an architectural firm has been engaged to begin the process of redeveloping the GCP’s future international headquarters at 330 Sussex Drive in Ottawa, an executive search was undertaken to fill the executive position of Secretary General, and the GCP website was revitalized to provide increased public access to the GCP’s organization and activities.

Program Activity: Citizenship Program
($ millions)
2008-09
Actual
Spending
2009-10
Actual
Spending
2010-11
Planned
Spending
2010-11
Total
Authorities
2010-11
Actual
Spending
Variance(s)
Nil Nil Nil Nil Nil N/A

Comments on Variance(s): Not applicable

Significant Evaluation Findings by the Recipient during the Reporting Year and Future Plan: No CIC evaluation was planned for this investment.

The funding agreement between the Government of Canada and the GCP requires that the GCP carry out, at least every five years, “an evaluation of its activities and projects according to a framework and time to be approved by the Board” by an independent third party. The first evaluation will be undertaken in 2012–13.

Significant Audit Findings by the Recipient during the Reporting Year and Future Plan: No internal audit was completed or planned. The GCP agreement requires that the GCP carry out, at least every five years, “an independent performance (value for money) audit to ensure the economy, efficiency and effectiveness with which funds have been used.” The first audit will be undertaken in 2012–13.




Green Procurement

Green Procurement Capacity Building


Activity Target as % (as reported in 2010–11 RPP) Actual Results as % Description/Comments
Training for Procurement and Materiel Management Staff 80% 100% Green procurement training completed September 2010 and target reached. A variation of 20% was taken into consideration due to staff coming and leaving in the Sector at that time.
Training for Acquisition Cardholders 60% 60% Common Services for Citizenship and Immigration Canada (CIC) provides in-house training to cardholders, who are informed that they should consider getting training on green procurement via Campus Direct. The actual percentage stayed the same as the 2010–11 RPP target because the on-line course is not mandatory for acquisition cardholders. It is mandatory, however, for the contracting professionals.
Performance Evaluations 80% 100% Procedures manual and user guide were completed and posted (April 2010) on CIC’s website.

In 2011–12, the website updates will be maintained quarterly or to announce changes as soon as possible.

Environmental considerations are incorporated into ongoing work activities for managers and functional heads of procurement and materiel management.
Procurement Processes and Controls 60% 100% In the Procurement and Contracting Procedures Manual (which forms part of CIC’s Procurement Policies), environmental considerations are integrated in the procurement process, in particular the use of pre-facilitated green procurement vehicles issued by Public Works and Government Services Canada (PWGSC).

Use of Green Consolidated Procurement Instruments


Good/Service Target as % (as reported in 2010–11 RPP) Actual Results as % Description/Comments
Computer hardware and peripherals 100% 100% Information technology acquisitions are done via PWGSC consolidated procurement instruments. Actual results were 100% of RPP target because CIC followed PWGSC policies.
Professional services 80% 100% Professional services are contracted via PWGSC consolidated procurement instruments.

Reduction Initiatives for Specific Goods


Consumable/Asset Target as % Reduction or # per FTE Actual Results as % Reduction or # per FTE Description/Comments
Network printers 1 per 10 FTEs 100%

Network printers: exceeded target with results of 1 per 15 FTEs.

Future initiative according to Sustainable Development Strategy: Reduce local printer to 8:1 average ratio of office employees to printing units. In progress. Expect to achieve 8:1 average ratio by March 31, 2013.



Response to Parliamentary Committees and External Audits


Response to Parliamentary Committees

Report 2—Best Practices in Settlement Services

The Standing Committee on Citizenship and Immigration presented the report and six recommendations to the House of Commons on March 30, 2010.

The recommendations covered a wide range of issues, including: developing a proposal for an interactive website on best practices in settlement services; judging joint proposals for settlement funding favourably; continuing support and expansion of local immigration partnerships; supporting the flexibility under the modernized approach to settlement programming with respect to business and self-employment support programs and mental health and family counselling; permitting greater flexibility in determining the length of time individuals are eligible for particular settlement services; and establishing trauma counselling and school support as eligible activities under the Resettlement Assistance Program.

The Government of Canada’s response was tabled on September 20, 2010.

Report 13—Chapter 2, Selecting Foreign Workers Under the Immigration Program of the Fall 2009 Report of the Auditor General of Canada

The Standing Committee on Public Accounts presented the report and eight recommendations to the House of Commons on May 12, 2010. The recommendations covered issues related to the Federal Skilled Worker Program, including the application backlog and the effects of the high numbers of new applicants.

The Government of Canada’s response was tabled on September 20, 2010.

Report 3—Recruitment, Intake and Integration: What Does the Future Hold for Immigration to Official Language Minority Communities?

The Standing Committee on Official Languages presented the report and 21 recommendations to the House of Commons on November 29, 2010. The recommendations covered a wide range of issues concerning the capacity of official language minority communities (OLMCs) to recruit, receive and integrate newcomers, and the federal government’s capacity to support the vitality of OLMCs through immigration initiatives, partners and funding.

Due to the dissolution of the 40th Parliament, no government response was tabled in the House of Commons.

Report 27—Chapter 3, Service Delivery, of the Fall 2010 Report of the Auditor General of Canada

The Standing Committee on Public Accounts presented the report and four recommendations to the House of Commons on March 25, 2011. The recommendations covered issues related to service delivery at Citizenship and Immigration Canada, including a large backlog and long processing times in the Citizenship Program.

Due to the dissolution of the 40th Parliament, no government response was tabled in the House of Commons.

The Department was also identified in one recommendation of the following committee report:

Report 25—Chapter 1, Aging Information Technology Systems, of the Spring 2010 Report of the Auditor General of Canada

The Standing Committee on Public Accounts presented the report to the House of Commons in February 2011. The Committee requested that Citizenship and Immigration Canada, as well as Public Works and Government Services Canada, Human Resources and Skills Development Canada, and the Royal Canadian Mounted Police, provide the Public Accounts Committee with a report by April 31, 2011, on progress in addressing the recommendations made by the Office of the Auditor General in Chapter 1 of the Spring 2010 Report.

Due to the dissolution of the 40th Parliament, no government response was tabled in the House of Commons.




Internal Audits and Evaluations

Internal Audits (current reporting period)


Name of Internal Audit Internal Audit Type Status Completion Date
Audits completed in 2010–11      
Integration Program: Administration of Settlement Programs Assurance: Programs Completed June 2010
Audit of Citizenship and Immigration Canada–Canada Border Services Agency Memorandum of Understanding Assurance Completed July 2010
Audit of the Port-au-Prince Immigration Program Assurance: Programs Completed June 2010
Audit of the Kingston Immigration Program Assurance: Programs Completed June 2010
Audit of Travel and Hospitality Assurance Completed February 2011
Integration Program: Administration of the Resettlement Assistance Program Assurance: Programs Completed October 2010
Audit of Prairie and Northern Territories Region Governance Assurance: Governance Completed October 2010
Audit of the Singapore Immigration Program Assurance: Programs Completed October 2010
Audit of Atlantic Region Governance Assurance: Governance Completed October 2010
Audit of the Damascus Immigration Program Assurance: Programs Completed February 2011
External Assessment of the Internal Audit Function Assurance Completed February 2011
Audit of Governance of Information Management Assurance: Information Management/Information Technology Completed Q4 2010–11
Audit of the Ankara Immigration Program Assurance: Programs Completed Q4 2010–11
Audits in process in 2010–11      
Audit of the Citizenship Program Assurance: Programs Examination Q4 2011–12

Evaluations (current reporting period)


Name of Evaluation Program Activity Status Completion Date
Evaluation of the 2008 Ministerial Instructions 1. Immigration Program In progress 2011–12
Evaluation of the Provincial Nominee Program 1. Immigration Program In progress 2011–12 
Evaluation of the Business Immigration Program 1. Immigration Program Planned 2012–13
Evaluation of the Reunification Program—Parents and Grandparents 1. Immigration Program Planned 2012–13
Evaluation of the Reunification Program—Spouses, Partners and Children 1. Immigration Program Planned 2012–13
Evaluation of the Canadian Experience Class Program 1. Immigration Program Planned 2012–13
Evaluation of the Temporary Foreign Worker Program—Labour Market Opinion component (Joint with Human Resources and Skills Development Canada—HRSDC) 2. Temporary Resident Program In progress 2011–12
Evaluation of the Biometrics Initiative 2. Temporary Resident Program Planned 2015–16
Evaluation of the Migration Policy Development Program 3. Canada’s Role in International Migration and Protection Planned 2012–13
Evaluation of the Government-assisted Refugee Program and the Resettlement Assistance Program 4. Refugee Program Completed 2010–11
Evaluation of the Private Sponsorship of Refugees Program 4. Refugee Program Cancelled Not applicable (N/A)
Integration Programs
Evaluation of the Canada–Ontario Immigration Agreement Strategic Plan for Settlement and Language Training 5. Integration Program In progress 2011–12
Evaluation of the Going to Canada Immigration Portal (Joint with HRSDC) 5. Integration Program Completed 2010–11
Evaluation of the Enhanced Language Training Program 5. Integration Program Cancelled N/A
Evaluation of the Recruitment and Integration of French-speaking Immigrants to Francophone Minority Communities Program 5. Integration Program In progress 2011–12
Evaluation of Canadian Orientation Abroad 5. Integration Program In progress 2011–12
Evaluation of the Foreign Credentials Referral Office 5. Integration Program In progress 2011–12

Evaluation of the Nationally Standardized Data Collection Strategy on Hate-motivated Crime (Initiative under the Canada’s Action Plan Against Racism)

6. Citizenship Program Completed 2010–11
Evaluation of Canada’s Action Plan Against Racism 6. Citizenship Program Completed 2010–11
Evaluation of the Multiculturalism Program 6. Citizenship Program In progress 2011–12
Evaluation of the Community Historical Recognition Program 6. Citizenship Program In progress 2012–13
Evaluation of Citizenship Grants, Searches and Proofs 6. Citizenship Program Planned 2012–13
Evaluation of Citizenship Education and Promotion 6. Citizenship Program Planned 2014–15
Other
Evaluation of Canada’s Visitor Visa 2. Temporary Resident Program In progress 2011–12 Q4
Evaluation of the Immigration Medical Examination 1. Immigration Program Planned 2014–15
Evaluation of the Public Service Health Overseas Program N/A N/A N/A
Evaluation of the Transfer Without Visa Policy 2. Temporary Resident Program Planned 2013–14
Internal Programs and Services
Evaluation of the Office of Conflict Resolution N/A Cancelled N/A
Evaluation of Staffing Function N/A Cancelled N/A
Evaluation of Pay and Benefits Function N/A Cancelled N/A
Horizontal Initiatives
Evaluation of the Vancouver 2010 Olympic and Paralympic Winter Games (Canadian Heritage Lead) N/A In progress TBD
Evaluation of Security for the Vancouver 2010 Olympic and Paralympic Winter Games (Royal Canadian Mounted Police Lead) N/A In progress 2011–12
Evaluation of the Enhanced Driver’s Licence Program (Canada Border Services Agency Lead) N/A Pending approval of report 2010–11 (CBSA)
Alberta Temporary Foreign Worker Advisory Office (Canada–Alberta Temporary Worker Working Group Lead) N/A Cancelled N/A
Evaluation of the Roadmap for Canada’s Linguistic Duality 2008–13 (Canadian Heritage Lead) N/A Planned 2012–13