ARCHIVED - Department of Foreign Affairs and International Trade - Supplementary Tables

User Fee: Access to Information Act fees

Fee Type: Other Products and Services

Fee-setting Authority: Section 11 of the Access to Information Act (ATIA) and section 7 of the Access to Information Regulations

Date Last Modified: Section 11 (ATIA) was last modified in 1992 (C-2, s.2).

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act (http://laws-lois.justice.gc.ca/eng/acts/A-1/) provides fuller details.

Performance Results: The statutory deadlines were met 68.5% of the time in 2010-11; this is a significant (20%) improvement over last year, when the deadlines were met 45.9% of the time.

2010-11 ($ thousands)			Planning Years ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
10	6	3,852	2011-12	10	5,876
			2012-13	10	5,876
			2013-14	10	5,876

Other Information: N/A

User Fee: Any national of a foreign state who applies to enter Canada under the International Experience Canada (IEC) program shall, if the application is approved, pay a participation fee of $150.

Fee Type: Regulatory—Program Participation Fee

Fee-setting Authority: Order JUS-609929 amending the Order-in-Council P.C. 2000-1723 of November 30, 2000, made pursuant to paragraph 19(1)(b) of the Financial Administration Act

Date Last Modified: October 3, 2007

Performance Standards: All complete IEC applications that are received at Canadian missions in participating countries are processed within eight weeks.

Performance Results: 92.7% of complete applications were processed within eight weeks from January 1st to December 31st 2010.

2010-11 ($ thousands)			Planning Years ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
10,100	8,071	7,288	2011-12	13,000	10,000
			2012-13	14,000	11,000
			2013-14	15,000	12,000

Other Information: Please note that the discrepancy between the “Revenue” and “Full Cost” columns is due to a program timeline that each year produces an influx of around $2 million in the middle of the month of March. This money is transferred to the next fiscal year, which causes the difference between the “Revenue” and the “Full Cost” columns every year. This $2 million is essential to program operations and is used to reimburse the over-programming costs at the beginning of each fiscal year.

User Fee: Fees for the issuance of export and import certificates and permits

Fee Type: Other products and services

Fee-setting Authority: Export and Import Permits Act and Export and Import Permits and Certificates Fees Order

Date Last Modified: May 19, 1995

Performance Standards: Deliver non-routed import and export permits within 15 minutes of the time of application; process within four business hours permit applications that are automatically redirected (routed) to departmental officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required.

Performance Results: 99% success rate on the processing of over 510,000 applications in fiscal year 2010–11.

2010-11 ($ thousands)			Planning Years ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
6,400	6,760	7,100	2011-12*	2,400	7,100
			2012-13*	2,400	7,100
			2013-14*	2,400	7,100

Other Information: * Projected decreased revenues partly based on a revised monitoring program for steel imports.

User Fee: Consular Service Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Service Fee Regulations pursuant to the Department of Foreign Affairs and International Trade Act

Date Last Modified: The Consular Service Fee was introduced on November 8, 1995, and has not been modified.

Performance Standards: Consular Services performance standards are grouped under the following service standards categories:

1. Protection and Assistance
2. Contact with Prisoners
3. Passports and Citizenship
4. Information—Canada/Third Countries
5. Information—Local
6. Legal and Notary

For more information, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Consular services are provided to Canadians 24 hours a day, seven days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Watch and Response Centre in Ottawa. Emergency situations are dealt with immediately.

Every effort is made to obtain solutions for specific problems and to provide the required service. However, the department's ability to do so and its success are conditioned, in many instances, by the laws and regulations of other countries as well as the quality and level of cooperation offered by persons and organizations outside the Government of Canada.

Performance Results: Of the 5,723 Canadians who completed a Client Feedback Form in 2010–11, fully 95% said they were satisfied or very satisfied with the services received. The department also reports on performance against passport, citizenship and arrest/detention service standards. This information for 2010–11 is noted below.

Canada's missions abroad are asked to make regular contact with long-term Canadian detainees. The frequency of contact reflects local conditions: once every three months (e.g. in much of Latin America, Africa and Asia), once every six months (e.g. in much of Western Europe) or once every 12 months (e.g. in the United States, where close to 75% of these detainees are located). As of March 31, 2011, missions met this standard 92% of the time.

Missions are asked to report on their ability to accept, review and forward citizenship applications to Canada within the 10-day service standard. During 2010–11, they did so successfully with 90% of the applications.

Missions are monitored on their ability to meet the 15-day service standard for passport issuance. They met this standard 82% of the time.

2010-11 ($ thousands)			Planning Years ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
95,200	88,800	94,000*	2011-12	95,900	95,600
			2012-13	100,900	97,200
			2013-14	99,500	98,800

Other Information:

• ^*An adjustment to the costing methodology was introduced in 2010-11 and amended costs are also available for the three last fiscal years.

User Fee: Specialized Consular Services Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Fee (Specialized Services) Regulations, pursuant to paragraph 19 (1)(a) of the Financial Administration Act

Date Last Modified: June 3, 2010

Performance Standards: Specialized Consular Services performance standards are grouped under the following service standards categories:

• Protection and Assistance
• Legal and Notary

For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Performance Results: Client feedback from 403 clients of legal and notary services demonstrated an overall satisfaction level of 88%.

2010-11 ($ thousands)			Planning Years ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
3,600	3,600	3,800*	2011-12	3,700	3,800
			2012-13	3,700	3,900
			2013-14	3,700	4,000

Other Information:

• ^*An adjustment to the costing methodology was introduced in 2010-11 and amended costs are also available for the three last fiscal years.

User Fee: Passport Canada

Fee Type: Other products and services

Fee-setting Authority: Passport service fees regulation

Date Last Modified: December 10, 2001

Performance Standards: The standard turnaround times in working days are:

Office: Regular services

10

Offices: Urgent services

Next working day

Offices: Express services

2 to 9

Mail-in: Regular services

20

Receiving agent: Regular services

20

Performance Results: The agency issued 4,422,206 passports in 2010–11 and met its service commitments to Canadians in all areas of operations at a rate of 99.47% overall. Specifically, 99.40% of applications submitted by mail were processed within 20 working days, 99.49% of applications submitted in person were processed within 10 working days, and 99.60% of applications submitted through receiving agents were processed within 20 working days.

2010-11 ($ thousands)			Planning Years ($ thousands)
Forecast Revenue	Actual Revenue	Full Cost	Fiscal Year	Forecast Revenue	Estimated Full Cost
289,567	269,541	290,686	2011-12	283,697	329,121
			2012-13	298,568	382,568
			2013-14	294,457	294,457

Other Information: N/A