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ARCHIVED - 2010-2011 DPRs - User Fees / External Fees

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Aboriginal Affairs and Northern Development Canada and Canadian Polar Commission

User Fees Reporting

User Fees 2010-2011

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act s. 11(1)(a) and s. 11(1)(b)

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details.

Performance Results: On-time responses provided in 47% of requests completed during fiscal year 2009-2010.

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

4.8

6.2

850.4

2012-2013

4.8

807.9

2013-2014

3.5

767.5

2014-2015

3.0

729.1

 

Other Information:

Please note that according to the prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • The performance standard, if provided, may not have received parliamentary review; and
  • The performance standard, if provided, may not respect all establishment requirements under the User Fees Act (UFA) (e.g., international comparison, independent complaint address).
  • The performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
User Fees Totals: ATIP

 

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

Subtotal Regulatory
s. 11(1)(a)

 1.5

1.3

850.4

2012-2013

3.8

807.9

2013-2014

3.5

767.5

2014-2015

3.0

729.1

Subtotal Other Products and Services
s. 11(1)(b)

3.0

1.3

 

Total

4.5

2.6

 

External
Fee

Service
Standard 1

Performance
Results 2

Stakeholder
Consultation

Fees charged for the processing of access requests filed under the ATIA

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The ATIA provides fuller details.

On-time responses provided in 47% of requests completed during fiscal year 2009-2010.

The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992. 

 

User Fee: Northwest Territories and Nunavut Mining Regulations (NTNUMRs)

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act

Date Last Modified: The Canada Mining Regulations (CMR) name was changed to Northwest Territories and Nunavut Mining Regulations in 2008. The regulations are currently in the process of modernization. The royalty sections of the NTNUMR were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted.

Performance Standards: Current service standards are set in existing legislation and regulation: NTNUMR amendments

Performance Results: All applications processed within set time lines.

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

6,600

4,612

3,374

2012-2013

6,600

4,915

2013-2014

6,600

5,004

2014-2015

6,600

5,094

 

Other Information:

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development.

The 2009-2010 full costs and estimated full costs for planning years represent the best available cost data at this time. The Department is conducting a review of fees and costing methodology that may more appropriately reflect full cost of services.

 

User Fee: Territorial Land Use

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act and Mackenzie Valley Resource Management Act

Date Last Modified: 1996

Performance Standards: Current service standards are set in existing legislation and regulation

Performance Results: All permits were issued within the regulated time frame.

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

139

34

122

2012-2013

139

502

2013-2014

139

511

2014-2015

139

520

 

Other Information:

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development.

The 2009-2010 full costs and estimated full costs for planning years represent the best available cost data at this time. The Department is conducting a review of fees and costing methodology that may more appropriately reflect full cost of services.

 

User Fee: Territorial Lands

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act

Date Last Modified: 1996

Performance Standards: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.

Performance Results: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

2,300

1,384

845

2012-2013

2,300

1,430

2013-2014

2,300

1,455

2014-2015

2,300

1,482

 

Other Information:

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development

The 2009-2010 full costs and estimated full costs for planning years represent the best available cost data at this time. The Department is conducting a review of fees and costing methodology that may more appropriately reflect full cost of services.

 

User Fee: Frontier Lands Registration Regulations (FLRR)

Fee Type: Regulatory

Fee-setting Authority: Canada Petroleum Resource Act (CPRA)

Date Last Modified: 1988

Performance Standards: Standard requests to be processed within 10 working days. Requests that require additional research take additional time to process (requestor is advised of the delay at the time the request is made).Please refer to Schedule 15 of the (FLRR). The tariff of fees for a service set out these column is payable at the time the service is rendered. Where a fee is payable pursuant to these Regulations, it is payable to the Receiver General.

Performance Results: All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time. Please refer to Schedule 15 of the (FLRR). The fee for a service set out these column is payable at the time the service is rendered. Where a fee is payable pursuant to these Regulations, it is payable to the Receiver General.

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

18

20

111

2012-2013

35

202

2013-2014

28

165

2014-2015

27

162

 

Other Information:

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development

The 2009-2010 full costs and estimated full costs for planning years represent the best available cost data at this time. The Department is conducting a review of fees and costing methodology that may more appropriately reflect full cost of services.

 

User Fee: Territorial Quarrying

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act and Mackenzie Valley Land Use Regulations

Date Last Modified: 2003

Performance Standards: The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application.

Performance Results: Permits are issued once pre-conditions are met.

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

0

0

0

2012-2013

0

0

2013-2014

0

0

2014-2015

0

0

 

Other Information:

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development

The 2009-2010 full costs and estimated full costs for planning years represent the best available cost data at the time. The Department is conducting a review of fees and costing methodology that may more appropriately reflect full cost of services.

 

User Fee: Territorial Water

Fee Type: Regulatory

Fee-setting Authority: Northwest Territories Waters Act, Nunavut Waters and Nunavut Surface Rights Tribunal Act and Mackenzie Valley Resource Management Act

Date Last Modified: 1992, 2002 and 2003 respectively

Performance Standards: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.

Performance Results: All permits and letter patent were issued once all pre-conditions were met.

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

7

25

39

2012-2013

7

11

2013-2014

7

11

2014-2015

7

12

 

Other Information:

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The Water Regulations under the Nunavut Waters and Nunavut Surface Rights Tribunal Act are currently in the process of being written. Industry and other stakeholders have not yet been extensively consulted. Changes to the fee structure are still under consideration..

The 2009-2010 full costs and estimated full costs for planning years represent the best available cost data at this time. The Department is conducting a review of fees and costing methodology that may more appropriately reflect full cost of services.

 

User Fee: Territorial Coal

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act

Date Last Modified: 2003

Performance Standards: Exploration permits are issued once consultations are complete.

Performance Results: Permits are issued upon completion of consultations.

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

0

0

0

2012-2013

0

0

2013-2014

0

0

2014-2015

0

0

 

Other Information:

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development

The 2009-2010 full costs and estimated full costs for planning years represent the best available cost data at this time. The Department is conducting a review of fees and costing methodology that may more appropriately reflect full cost of services.

 

User Fee Totals

 

2010-2011 ($ thousands)

Planning Years ($ thousands)

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

Subtotal Regulatory

9,064

6,074

4,491

2011-2012

9,081

7,061

2012-2013

9,074

7,147

2013-2014

9,073

7,270

Subtotal Other Products and Services

2011-2012

2012-2013

2013-2014

Total

9,064

6,074

4,491

2011-2012

9,081

7,061

2012-2013

9,074

7,147

2013-2014

9,073

7,270

 

Policy on Service Standards for External Fees

External Fee

Service Standard

Performance Result

Stakeholder Consultation

Northwest Territories and Nunavut Mining Regulations (NTNUMRs)

Current service standards are set in existing legislation and regulation: NTNUMR amendments

All applications processed within set time lines.

The Canada Mining Regulations (CMR) name was changed to Northwest Territories and Nunavut Mining Regulations in 2008. The regulations are currently in the process of modernization. The royalty sections of the NTNUMRs were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted.

Territorial Land Use

Current service standards are set in existing legislation and regulation.

All permits were issued within the regulated time frame.

Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.

Territorial Lands

Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.

All lease and letter patent were issued once all pre-conditions were met (e.g. environmental assessment decisions, lease negotiations).

Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.

Frontier Lands Registration

Standard requests to be processed within ten working days. Requests that require additional research will take additional time to be processed (requestor to be advised of the delay at the time the request is made).

All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time.

Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.

Territorial Quarrying

A quarry permit gives the right for an area and is issued under its own regulations. You can have a quarrying permit on its own. However, you must have a Land Use Permit to take any material from the quarry. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application

Permits are issued once pre-conditions are met.

Applications are sent to the Nunavut Impact Review Board and to various stakeholders specific to the area of the application for a period of up to 30 days. Stakeholders include communities, Inuit organizations, third-party interests and Federal and Territorial government departments.

Territorial Coal

Exploration permits are issued once consultations are complete.

Permits are issued upon completion of consultations.

Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.

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Agriculture and Agri-Food Canada

User Fees Reporting



User Fees and Regulatory Charges (User Fees Act)(1)


User Fee: Canadian Agricultural Loans Act (CALA) Registration Fees

Fee Type: Regulatory (R)

Fee-Setting Authority: CALA Regulations

Date Last Modified: June 18, 2009

Performance Standards: Loans from lenders registered within 15 business days of receipt. Target is 90%.

Performance Results: 100% of loans were registered within 15 business days of receipt.


Canadian Agricultural Loans Act (CALA) Registration Fees
2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,482.0 1,204.9 3,004.1 2011-12 2,482.0 3,690.8
2012-13 2,482.0 2,940.8
2013-14 2,482.0 2,940.8


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)(2)

Fee Type: Other Products and Services (O)

Fee-Setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Target is 90%. For more details please visit the Access to Information Act.

Performance Results: Statutory deadlines met 100% of the time for 2010-11.


Fees charged for the processing of access requests filed under the Access to Information Act
2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2.1 2.2 1,229.4 2011-12 2.1 1,000.0
2012-13 2.1 1,000.0
2013-14 2.1 1,000.0

Other Information:

(1) The DPR instructions advised that this table be used only for revenues under the User Fee Act (UFA). The advice from our legal counsel indicated that only the CALA program as well as the fees charged under ATIA are subject to the UFA.

(2) It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Note:
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • The performance standard, if provided, would not have received Parliamentary review;
  • The performance standard, if provided, may not respect all established requirements under the UFA (e.g., international comparison or independent complaint address); and
  • The performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

User Fees Totals


User Fees Totals
  2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 2,482.0 1,204.9 3,004.1 2011-12 2,482.0 3,690.8
2012-13 2,482.0 2,940.8
2013-14 2,482.0 2,940.8
Subtotal Other Products and Services 2.1 2.2 1,229.4 2011-12 2.1 1,000.0
2012-13 2.1 1,000.0
2013-14 2.1 1,000.0
Total 2,484.1 1,207.1 4,233.5 2011-12 2,484.1 4,690.8
2012-13 2,484.1 3,940.8
2013-14 2,484.1 3,940.8

External Fees


External Fees
External Fee Service Standard Performance Results Stakeholder Consultation
Canadian Agricultural Loans Act (CALA) Registration Fee (CALA modified and replaced the former Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA)) Loans from lenders registered within 15 business days of receipt. Target is 90% 100% of loans were registered within 15 business days of receipt. The CALA received Royal Assent on June 18, 2009. The service standard used for the FIMCLA has been adopted for the CALA, as the CALA modified and replaced the FIMCLA. Consultations were held on the amendments made to the program, but did not include this service standard. Consultation on this service standard can be affected in the 5-year review mandated for the CALA program.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)* Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Target is 90%.

The Access to Information Act provides fuller details

Statutory deadlines were met 100% of the time in 2010-11. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
AgriStability Program - Administrative Cost Sharing (ACS) Fee

Process interim applications within 30 days, 100% of the time.

Process targeted advance payments within 14 days, 100% of the time.

Process final applications within 75 days, 75% of the time.

As of March 31, 2011, for the 2010 program year Interim applications processed where Canada delivers, 30.6% were processed within the 30-day standard.

As of March 31, 2011, for the 2009 program year Targeted Advance Payment applications processed where Canada delivers, 88.3% were processed within the 14-day standard.

As of March 28, 2011, for the 2009 program year Final applications processed where Canada delivers, 14.3% were processed within the 75-day standard.

The ACS fee is established by Federal/Provincial/Territorial (FPT) agreement.

Service standards are negotiated on a national basis by the Program Administrators Working Group to ensure consistency. The AgriStability program service standards are communicated to producers through industry advisories and toll free speaking points. Discussions with provinces on service standards are ongoing.


Other Information:
* It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Note:
As established pursuant to the Policy on Service Standards for External Fees:

  • Service standards may not have received Parliamentary review;
  • Service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison or independent complaint address); and
  • Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
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Atlantic Canada Opportunities Agency

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Fees for processing access requests made under the Access to Information Act

Fee Type: Other Products and Services

Fee-setting Authority: Access to Information Regulations

Date Last Modified: 1992

Performance Standards: Response is to be provided within 30 days of the receipt of the request. Pursuant to section 9 of the Act, the response time may be extended and notice of an extension is to be provided within 30 days of receipt of the request. Further details on the Access to Information Act can be found on the Department of Justice website.

Performance Results: The 30-day standard was met 90% of the time. The overall response standard (including extensions) was met 52% of the time. The delays beyond the standard were due to the third-party notification process and outside the control of the Agency.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0.1 0.1 316.9 2011-12 0.1 316.9
2012-13 0.1 316.9
2013-14 0.1 316.9

Other Information: ACOA’s practice is to collect only the application fee and to waive other applicable fees, in the public interest.



External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for processing access requests filed under the Access to Information Act Response is to be provided within 30 days of receipt of the request.

Pursuant to section 9 of the Act, the response time may be extended and notice of an extension is to be provided within 30 days of receipt of the request.

Further details on the Access to Information Act can be found on the Department of Justice website
The 30-day standard was met 90% of the time. The overall response standard (including extensions) was met 52% of the time. The delays beyond the standard were due to the third-party notification process and outside the control of the Agency. The service standard is established by the Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat regarding amendments made in 1986 and 1993.

Other Information: ACOA’s practice is to collect only the application fee and to waive other applicable fees, in the public interest.

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Canada Border Services Agency

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Broker Licence and Examination Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1997

Performance Standards: Results received four to six weeks from the date of examination; licences processed within four months.

Performance Results: 90 percent of broker licences were processed within service standard.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
375 436 350 2011-12 415 350
2012-13 415 350
2013-14 415 350



User Fee: Customs Sufferance Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1996

Performance Standards: Applications processed within 60 business days.

Performance Results: 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
550 545 775 2011-12 600 952
2012-13 600 952
2013-14 600 952



User Fee: Customs Bonded Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Tariff

Date Last Modified: 1996

Performance Standards: A licence is generally issued within two months from the date of the site visit by a CBSA officer, depending upon the complexity of each individual application.

Performance Results: The operator receives a notice of determination 100 percent of the time within two months from the date of the site visit.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 312 1,600 2011-12 500 1,555
2012-13 500 1,555
2013-14 500 1,555



User Fee: Storage Charges Queen's and Frontier Warehouse

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2006

Performance Standards: The CBSA will ensure that goods are handled with care and stored in a secure manner, to safeguard against damage or loss, while at a Frontier Examining Warehouse or Queen's Warehouse.

Performance Results: 51 successful claims made against the Crown for damage or loss.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
20 36 29 2011-12 40 499
2012-13 40 499
2013-14 40 499



User Fee: Customs Special Services Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1986

Performance Standards: The CBSA will acknowledge requests for special services within one working day of receipt, and provide an estimated time frame for service provision. Upon completion of the service, a detailed invoice will be provided itemizing the special services completed and the associated fees for these services, ensuring transparency and consistency in the Agency's billing process.

Performance Results: The CBSA acknowledged 98.44 percent of requests for special services within 24 hours, and 99.22 percent of clients received a detailed invoice. 


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
220 149 254 2011-12 70 226
2012-13 70 226
2013-14 70 226



User Fee: Canadian Food Inspection Agency Fees Notice

Fee Type: Regulatory

Fee-setting Authority: Canadian Food Inspection Agency Act

Date Last Modified: 1997

Performance Standards: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance Results: Inspection activities were provided in accordance with corresponding federal regulations.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,250 2,580 228 2011-12 2,600 230
2012-13 2,600 230
2013-14 2,600 230



User Fee: NEXUS Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,560 3,462 15,351 2011-12 5,125 15,351
2012-13 6,125 15,351
2013-14 6,625 15,351



User Fee: Free and Secure Trade (FAST) Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Ac

Date Last Modified: 2007

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
425 504 15,705 2011-12 450 15,705
2012-13 450 15,705
2013-14 450 15,705

Other information : The full costs and estimated full costs include an estimate for other government departments. These figures represent the best available cost data. The participating other government departments in the Free and Secure Trade program (FAST) from 2010 to 2014 are the Royal Canadian Mounted Police and the Canadian Security Intelligence Service.



User Fee: CANPASS Programs Application Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2002

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 99 percent of applications are processed within four to six weeks.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue1 Estimated Full Cost1
270* 487* 3,700* 2011-12 380 3,700
2012-13 380 3,700
2013-14 380 3,700

Other Information: 1These figures represent the best available cost and revenue data. The four CANPASS programs are CANPASS Air, CANPASS Private Boats, CANPASS Private Aircraft, and CANPASS Corporate Aircraft.



User Fee: Fees Charged for Processing Access Requests Filed Under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: The CBSA provides a response within 30 days following receipt of request. The response time may be extended pursuant to section 9 of the Access to Information Act. A notice of extension is sent within the initial 30 days after receipt of request. The Act provides more details.

Performance Results: In 2010–11, the CBSA received 1,607 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.1 percent of requests within the statutory time frames.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8 12 1,115 2011-12 12 1,400
2012-13 13 1,800
2013-14 13 2,200


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 8,170 8,511 37,992 2011-12 10,180 38,568
2012-13 11,180 38,568
2013-14 11,680 38,568
Subtotal Other Products and Services 8 12 1,115 2011-12 12 1,400
2012-13 13 1,800
2013-14 13 2,200
Total 8,178 8,523 39,107 2011-12 10,192 39,968
2012-13 11,193 40,368
2013-14 11,693 40,768

External Fees


External Fee Service Standard 1 Performance Results 2 Stakeholder Consultation
Broker licensing and examination fees Licences processed within four months and examination results received within six weeks. Standards are met 90 percent of the time. Standards are set in consultation with customs broker associations.
Customs sufferance warehouse licence fees Application processed within 60 business days. 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations are processed within 60 business days. Consultation undertaken through the Border Commercial Consultative Committee.
Customs bonded warehouse licence fees A licence is generally issued within two months from the date of the site visit by a CBSA officer, depending upon the complexity of each individual application. The operator receives a notice of determination 100 percent of the time within two months from the date of the site visit. Consultation undertaken through the Border Commercial Consultative Committee.
Storage charges for Queen's and Frontier Warehouses Goods to be handled with care and stored in a secure manner to safeguard against damage or loss. 51 successful claims made against the Crown for damage or loss.  
Customs special services fees The CBSA will acknowledge a request for special services within one working day of receipt, and provide a likely time frame for service provision. Upon completion of the service, a detailed invoice will be provided that itemizes the completed special services and the associated fees for these services, ensuring transparency and consistency in the CBSA's billing process. The CBSA acknowledged 98.44 percent of requests for special services within 24 hours, and 99.22 percent of clients received a detailed invoice.  Given the uniqueness of these requests and that special services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client-by-client basis when requests are submitted.
Canadian Food Inspection Agency Fees notice Inspection activities are provided in accordance with corresponding federal regulations. Inspection activities are provided in accordance with corresponding federal regulations.  
NEXUS Program Four to six weeks The CBSA processed approximately 99 percent within four to six weeks. The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust the time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.
Free and Secure Trade (FAST) Program Four to six weeks The CBSA processed approximately 99 percent within four to six weeks. The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.
Fees charged for processing access requests filed under the Access to Information Act The CBSA provides a response within 30 days following receipt of request. The response time may be extended pursuant to section 9 of the Access to Information Act. A notice of extension is sent within the initial 30 days after receipt of request. The Act provides more details. In 2009–10, the CBSA received 1,607 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.1 percent of requests within the statutory time frames. The service standard is established by the Act and the Access to Information Regulations. The Department of Justice Canada and the Treasury Board of Canada Secretariat undertook consultations with stakeholders regarding amendments made in 1986 and 1993.
CANPASS Program Four to six weeks The CBSA processed approximately 99 percent within four to six weeks. The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.

1As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address).

2 Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

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Canada Revenue Agency

User Fees/External Fees

In the 2009-2010 Annual Report, the Canada Revenue Agency indicated its plans to create a user fee policy instrument. As a first step in that plan, the Agency developed and introduced in 2010-2011 new Directives on Costing and on Cost Recovery and Charging that provide general direction and requirements on charging practices and processes. Work is now underway to review existing procedures and instructions related to how fees are determined, applied and managed to ensure they are complete and relevant.

User Fees Act – Advance Income Tax Ruling Fee

A. User Fee: Advance Income Tax Ruling Fee

Fee Type: Regulatory (R)

Fee Setting Authority: Financial Administration Act – 19(b)

Date Last Modified: 2000-2001

Performance Standards: The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information.

Performance Results: Actual 2010-2011 results: 102 days

Where a delay is unavoidable, clients are contacted and notified of the delays. In addition, the Canada Revenue Agency has recently completed a comprehensive study of its performance in this area and will work towards taking the necessary steps in gradually moving back towards its published service standard.

All dollar amounts in the following table are in thousands of dollars
2010-2011
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
2,000
1,997
3,970
2011-2012
2,000
3,970
 
 
 
2012-2013
2,000
3,970
2013-2014
2,000
3,970

B. Other Information:

Policy on Service Standards for External Fees – Advance Income Tax Ruling Fee

A. External Fee: Advance Income Tax Ruling Fee

Service Standard: The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information.

Performance Results: Actual 2010-2011 results: 102 days

Where a delay is unavoidable, clients are contacted and notified of the delays. In addition, the Canada Revenue Agency (CRA) has recently completed a comprehensive study of its performance in this area and will work towards taking the necessary steps in gradually moving back towards its published service standard.

Stakeholder Consultation: Client feedback is largely received informally during the CRA’s attendance at major tax conferences. Generally, there is a very high degree of satisfaction with the quality of advance income tax rulings. Further to consultation with stakeholders, the CRA will be conducting analysis on its service standards.

B. Other Information:

User Fees Act – Taxation Statistical Analyses and Data Processing Fee

A. User Fee:Taxation Statistical Analyses and Data Processing Fee

Fee Type: Regulatory (R)

Fee Setting Authority: Financial Administration Act-19(b)

Date Last Modified: 1992

Performance Standards: Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.

Performance Results: Average time to provide the requested data is 14 days

All dollar amounts in the following table are in thousands of dollars
2010-2011
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
17
17
30
2011-2012
17
30
2012-2013
17
30
2013-2014
17
30
B. Other Information:

Policy on Service Standards for External Fees – Taxation Statistical Analyses and Data Processing Fee

A. External Fee: Taxation Statistical Analyses and Data Processing Fee

Service Standard: Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.

Performance Results: Average time to provide the requested data was 14 days.

Stakeholder Consultation: Client satisfaction surveys were sent to external clients. The responses received indicated a satisfaction rate of 100%.

B. Other Information:

User Fees Act – Access to Information Processing Fee

A. User Fee: Access to Information Processing Fee

Fee Type: Other Products and Services (O)

Fee Setting Authority: Access to Information and Privacy Act

Date Last Modified: 1992

Performance Standards: Processing time of 30 calendar days for the Access to Information Act, with no time limit for the extension period. The Canada Revenue Agency’s (CRA) internal processing standard is to complete 90% of filed requests within the legislative deadline.

Performance Results: 63% of the requests made under the Access to Information Act were processed within the legislative timeframe. The CRA was able to increase its capacity in 2010-2011 and successfully launched its external website. In 2011-2012, the CRA will continue to improve its performance to meet its legislative obligations with regards to the Access to Information Act.

All dollar amounts in the following table are in thousands of dollars
2010-2011
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
46
47
4,890
2011-2012
46
5,050
2012-2013
46
4,720
2013-2014
46
4,530

B. Other Information: It is the Canada Revenue Agency’s practice to waive reproduction fees where the total owing per amount is less than $25.

Policy on Service Standards for External Fees – Access to Information Processing Fee

A. External Fee: Access to Information Processing Fee

Service Standard: Processing time of 30 calendar days for the Access to Information Act, with no time limit for the extension period.

The Canada Revenue Agency’s (CRA) internal processing standard is to complete 90% of filed request within the legislative deadline.

Performance Results: 63% of the requests made under the Access to Information Act were processed within the legislative timeframe. The CRA was able to increase its capacity in 2010-2011 and successfully launched its external website. In 2011-2012, the CRA will continue to improve its performance in order to meet its legislative obligations with regards to the Access to Information Act.

Stakeholder Consultation: The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.

B. Other Information: It is the Canada Revenue Agency’s practice to waive reproduction fees where the total owing per amount is less than $25.

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Canada School of Public Service

User Fees Reporting



User Fee: Fees charged for the application of access requests filed under the Access to Information Act (ATIA).

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act and Regulations

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request.

Performance Results: Statutory deadlines were met 95 per cent of the time.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
.26 .27 70.6 2011-12 .32 72.8
2012-13    
2013-14    

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Canadian Centre for Occupational Health and Safety

User Fees/External Fees

Policy on Service Standards

In preparation for implementation of the Policy on Service Standards for External Fees, CCOHS has conducted a Client Satisfaction Research Report and an Evaluation to seek feedback on user expectations and satisfaction relating to CCOHS cost recovery products and services. These reports was used as a baseline for development of service standards for CCOHS. CCOHS generates revenues from user fees from the sale of its products and services. A complete description is available at: http://www.ccohs.ca/products/


External Fee Service Standard Performance Results Stakeholder Consultation
Subscription Services www.ccohs.ca/ccohs/standards.html.
Clients not satisfied with products can request a refund.
Overall satisfaction 85% http://www.ccohs.ca/ccohs/reports/cust_survey.html
Publications www.ccohs.ca/ccohs/standards.html 93% satisfied with the publication http://www.ccohs.ca/ccohs/reports/cust_survey.html
E-learning Satisfaction or refund 97% Satisfied with the course Client consultations were completed prior to this new revenue item. Detailed client survey available for each participant.
Special Projects Clients determine standards for each project Not applicable to contracts Not applicable to contracts

Other Information:

Subscription services are based upon an agreement with the client for levels of services. CCOHS monitors its service delivery by requesting client feedback, conducting periodic formal evaluations and client satisfaction surveys. Ongoing client satisfaction surveys are conducted. Results are reported in the Departmental Performance Report. CCOHS' service pledge, standards and complaints policy are located at: www.ccohs.ca/ccohs/standards.html. Links are also provided to our ongoing feedback reporting system. Evaluations of client satisfaction are located at: http://www.ccohs.ca/ccohs/reports.html

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Canadian Environmental Assessment Agency

User Fees and Regulatory Charges



User Fees and Regulatory Charges


User Fee: Environmental Assessment Review Panels

Fee Type: Regulatory (R)

Fee-setting Authority: Environmental Assessment Review Panel Services Charges Order

Date Last Modified: 2002

Performance Standards: The Agency has identified shortcomings with regards to the sufficiency of the Environmental Assessment Review Panel Service Charges Order.

Performance Results: The Agency has identified solutions for addressing the deficiencies of the Environmental Assessment Review Panel Service Charges Order and will work to implement these solutions in the 2011–2012 reporting period.


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,751.0 2,685.4 3,850.0 2011–12 7,751.0 11,006.4
2012–13 7,751.0 11,006.4
2013–14 7,751.0 11,006.4



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act, ss. 11(1) and par. 77(1) d); Access to Information Regulations

Date Last Modified: 1992

Performance Standards: A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request.
The Access to Information Act provides further details: http://laws-lois.justice.gc.ca/eng/acts/A-1/.

Performance Results: Statutory deadlines were met 96% of the time.


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0.1 0.1 205 2011–12 0.7 215
2012–13 0.7 215
2013–14 0.7 215


 

User Fee Totals


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 7,751.0 2,685.4 3,850.0 2011–12 7,751.0 11,006.4
2012–13 7,751.0 11,006.4
2013–14 7,751.0 11,006.4
Subtotal Other Products and Services 0.1 0.1 205 2011–12 0.7 215
2012–13 0.7 215
2013–14 0.7 215
Total 7,751.1 2,685.5 4,055.0 2011–12 7,751.7 11,221.4
2012–13 7,751.7 11,221.4
2013–14 7,751.7 11,221.4

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Canadian Food Inspection Agency

User Fees and Regulatory Charges/External Fees

User Fees and Regulatory Charges


Program Activity: Food Safety and Nutrition Risks

Fee Type1: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost2 Fiscal Year Forecast Revenue Estimated Full Cost3
31,203 31,592 329,043 2011-12 30,378 327,877
2012-13 30,962 319,522
2013-14 30,962 318,895

Other Information: N/A


Program Activity: Zoonotic Risks

Fee Type1: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost2 Fiscal Year Forecast Revenue Estimated Full Cost3
200 187 67,817 2011-12 180 67,577
2012-13 183 65,855
2013-14 183 65,725

Other Information: N/A


Program Activity: Animal Health Risks and Production Systems

Fee Type1: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost2 Fiscal Year Forecast Revenue Estimated Full Cost3
2,397 2,620 84,198 2011-12 2,520 83,899
2012-13 2,569 81,761
2013-14 2,569 81,601

Other Information: N/A


Program Activity: Plant Health Risks and Production Systems

Fee Type1: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost2 Fiscal Year Forecast Revenue Estimated Full Cost3
3,862 4,095 74,531 2011-12 3,937 74,267
2012-13 4,013 72,374
2013-14 4,013 72,233

Other Information: N/A


Program Activity: Biodiversity Protection

Fee Type1: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost2 Fiscal Year Forecast Revenue Estimated Full Cost3
448 446 11,764 2011-12 429 11,722
2012-13 437 11,424
2013-14 437 11,401

Other Information: N/A


Program Activity: Integrated Regulatory Framework

Fee Type1: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost2 Fiscal Year Forecast Revenue Estimated Full Cost3
40 36 7,470 2011-12 35 7,444
2012-13 35 7,254
2013-14 35 7,240

Other Information: N/A


Program Activity: Domestic and International Market Access

Fee Type1: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost2 Fiscal Year Forecast Revenue Estimated Full Cost3
15,221 15,185 37,643 2011-12 14,601 37,510
2012-13 14,882 36,554
2013-14 14,882 36,482

Other Information: N/A


Program Activity: Internal Services

Fee Type1: R

Fee-setting Authority: CFIA Act

Date Last Modified: 1998

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost2 Fiscal Year Forecast Revenue Estimated Full Cost3
78 75 173,157 2011-12 72 172,544
2012-13 74 168,147
2013-14 74 167,817

Other Information: N/A


Program Activity: Internal Services

Fee Type1: O

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: See Note below.

Performance Results: See Note below.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost3
11 6 1,988 2011-12 6 1,981
2012-13 6 1,930
2013-14 6 1,927

Other Information: N/A


User Fees Totals


  2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 53,449 54,236 785,623 2011-12 52,152 782,840
2012-13 53,155 762,891
2013-14 53,155 761,394
Subtotal Other Products and Services 11 6 1,988 2011-12 6 1,981
2012-13 6 1,930
2013-14 6 1,927
Total 53,460 54,242 787,611 2011-12 52,158 784,821
2012-13 53,161 764,821
2013-14 53,161 763,321

1. R=Regulating. O=Other products and services.

2. The full cost of the user fees' activites includes all direct and indirect expenditures. The full cost also includes services provided without charge by other government departments.

3. These figures are taken from the reference levels established in the Annual Reference Level Updated (ARLU) and the estimated amounts of services provided without charge by other government departments.

Note: The Canadian Food Inspection Agency has begun a systematic review of its activities across all of its program areas with the objective of modernizing its user fee and service standard structure. The process from developing draft fee proposals to implementation of new fee and service standard structures can take some time as the User Fees Act (UFA) sets requirements, expectations and conditions for departments and agencies when proposing a new fee, or broadening the application or increasing the amount of an existing fee. This includes comprehensive stakeholder consultations, the striking of an independent complaints panel if required, and the tabling of proposals in both Houses of Parliament for review. This process can take an estimated 18 months. Once fee changes have been implemented, the Agency will begin more robust performance measurement and reporting on service standards, both requirements under the UFA.

External Fees

2009-2010 CFIA’s Performance Report on External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request. Of the 424 requests completed under the ATIA last fiscal year, 132 (31%) were completed in under 30 days; 52 (12%) were completed in 31 to 60 days; 84 (20%) were completed in 61 to 120 days; and 156 (37%) were completed in 121 days or over. The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Destination Inspection Service (fresh fruits and vegetables) http://www.inspection.gc.ca/english/fssa/frefra/dis/dise.shtml Goal is to achieve inspector response to 80% of the inspection requests within eight hours and 100% of requests within 24. National Results: 81.5% within 8 hours and 95.2% within 24 hours. This is an increase of 3.86% and 7.96% respectively over 2009-2010.

Met
Service standards were established for Destination Inspection Service, in consultation with the fresh fruit and vegetable sector. The CFIA consults with the fresh fruit and vegetable sector on an ongoing basis by holding annual meetings with its National Advisory Board for destination inspection services.
Canadian Food Inspection Agency Fees Notice Part 11 - Health of Animals Fees. Services related to veterinary biologics. Item 40. To conform with the CFIA service delivery standards for veterinary biologics, the cost-recovered regulatory services must be delivered within specified service standards. See link below for service standards http://www.inspection.gc.ca/english/anima/vetbio/leg/vb105e.shtml

In the current fiscal year, the CFIA's Canadian Centre for Veterinary Biologics (CCVB) met all key service standards for veterinary biologics regulatory services.

Met

Stakeholders are consulted during semi-annual meetings of the Canadian Animal Health Products Regulatory Advisory Committee (CAHPRAC) and in bilateral meetings with the Canadian Animal Health Institute. The regulated companies and other stakeholders are satisfied with the timeliness of delivery of cost-recovered regulatory services for the veterinary biologics sector.
Dossier Review (new submission, change in product formulation or change in label claim) See link below for service standards http://www.inspection.gc.ca/english/anima/vetbio/leg/vb105e.shtml

Met

 
Canadian Manufacturers of Veterinary Biologics
1. Review initial submission and prepare response Response time 4 months maximum

Average response time was 3 months

Met

To address stakeholder concerns, a phased review system is in place which allows for submission review and response while information and data are pending.
2. Review supplemental data and prepare response Response time 6 weeks maximuml

Average response time was 4 weeks

Met

 
American Manufacturers of Veterinary Biologics
3. Review initial submission and prepare response Response time 4 months maximum

Average response time was 3 months

Met

To address stakeholder concerns about timely availability of US manufactured products, a concurrent review system was introduced to allow for submission review and response while US licensure is being finalized.
4. Review supplemental data and prepare response Response time 6 weeks maximum

Average response time was 4 weeks

Met

 
Manufacturers from other countries of Veterinary Biologics
5. Review initial submission and prepare response Response time 6 months maximum

Average response time was 4 weeks

Met

 
6. Review supplemental data and prepare response Response time 6 weeks maximum

Average response time was 4 weeks

Met

 
Laboratory Testing of Veterinary Biologics
7. Each master cell line Response time 4 months maximum

Average response time was 3 months

Met

 
8. Each master seed culture Response time 4 months maximum

Average response time was 3 months

Met

 
9. Each pre-licensing serial tested, to a maximum of three Response time is maximum 4 months

Average response time was 3 months

Met

 
Facility Inspections/Audits of Veterinary Biologics
10. Canadian manufacturers Annual

Average was annual.

Met

 
11. Canadian importers Minimum every 3 years

Average was every three years

Met

 
12. American manufacturers Minimum every 3 years

Average was every three years

Met

For facilities that are inspected annually and licensed by the US Department of Agriculture, Animal and Plant Health Inspection Service (USDA-APHIS), CCVB may inspect when the product is first licensed in Canada. Subsequent inspections will be arranged as necessary. CCVB may request copies of inspection reports from USDA-APHIS.
13. Other non-Canadian manufacturers Minimum every 4 years

Average was every four years

Met

For facilities that are inspected regularly for Good Manufacturing Practices, CCVB may inspect when the product is first licensed in Canada. Subsequent inspections will be arranged as necessary.
14. Issuance of Permits, Licenses and Export Certificates Response time maximum 2 weeks

Average response time was every 2 weeks.

Met

 
Serial Release of Veterinary Biologics
15. If not tested Response time maximum 5 days

Average response time was 2–3 days.

Met

 
16. If tested Response time maximum 35 days

Due to test scheduling and set up requirements, the average response time has consistently approached the maximum response time of 35 days.

Met

 
17. Label Review and Approval Response time maximum 4 weeks

Average response time was 2 weeks.

Met

 
18. Advertising Review and Approval Response time maximum 4 weeks

Average response time was 2 weeks.

Met

To address stakeholder concerns, CCVB is no longer reviewing and approving advertising.
19. Protocol Review for Efficacy/Safety Studies Response time maximum 45 days

Average response time was 30 days.

Met

 
20. Production Outline Revisions Response time maximum 4 weeks

Average response time was 2 weeks.

Met

 
21. Suspected Adverse Reactions Response time maximum 4 weeks

Average response time was 2 weeks.

Met

 
Application for Feed Registration and Ingredient Approval
i) Timeliness: For 90 percent or more of the applications received
  (a) Feed Section screens applications within ten days of receiving it.

Unable to measure.

 
  (b) For products requiring a review of efficacy data, a preliminary review is conducted within 10 days of the screening date, and the results of the review are communicated to the applicant.

Unable to measure.

 
  (c) Animal Feed Division conducts efficacy, livestock, human and environmental safety reviews and responds to applicant within 90 days.

14.9% of applications were completed within 90 days.

To address stakeholders concerns about capacity and timeliness of the regulatory approval process, the CFIA is working through the Canadian Animal Health Products Regulatory Advisory Committee (CAHPRAC).
  (d) The laboratory does a desk review of proposed method of analysis within 4 weeks of receiving it. If laboratory testing is required, it will be done within 12 weeks of receiving a suitable method and test samples depending on availability of specialized equipment.

Unable to measure.

 
(ii) Quality
  (a) The Feeds Regulations are consistently interpreted and applied in registration/approval decisions.

Met

 
  (b) Information is openly exchanged between clients and evaluation specialists.

Met

 
  (c) Analytical methods are evaluated for specificity, selectivity, reliability and accuracy, using internationally standardized method validation procedures.

Met

 

 

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Canadian Grain Commission

User Fees and Regulatory Charges/External Fees


User Fees and Regulatory Charges


User Fee: Inward Inspection

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Provide all services in a courteous, professional manner
  • Prepare and distribute documentation to interested parties within 24 hours of unload
  • Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
  • Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
  • Address special requests to meet customer needs

Performance Results:

  • From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff inspected 290,471 inward grain cars.
  • The grading of inward grain cars was 98.3% accurate.
  • Service standards were met 100% of the time.
2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue1b Actual Revenue1c Full Cost1a Fiscal Year Forecast Revenue1b Estimated Full Cost1d
7,616 9,183 24,849 2011-12 7,616 25,280
2012-13 7,616 13,233
2013-14 7,616 13,233

1a Commencing in 2010-11, the amounts reported under ‘Full Cost’ are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, ‘Full Cost’ excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

1b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

1c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

1d The amounts reported under ‘Estimated Full Cost’ are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.



User Fee: Outward Inspection

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
  • Analyze representative increments for a cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
  • Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections
  • Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise
  • Accurately reflect the loading data in the certificate, letters of analysis or other documents that are issued and offer as much flexibility in the format of these documents as our Act and Regulations allow
  • Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit

Performance Results:

  • From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff issued 8,257 certificates of quality representing 29,566,354 tonnes of Canadian export grain.
  • Service Standards were met 100% of the time.
2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue2b Actual Revenue2c Full Cost2a Fiscal Year Forecast Revenue2b Estimated Full Cost2d
12,732 16,547 29,630 2011-12 12,732 30,633
2012-13 12,732 16,036
2013-14 12,732 16,036

2a Commencing in 2010-11, the amounts reported under 'Full Cost' are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, 'Full Cost' excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

2b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

2c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

2d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.



User Fee: Inward Weighing

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Endeavour to provide receipt data within 24 hours of unload
  • Provide all services in a courteous, professional manner
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue
  • Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
  • Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective
  • Address special requests to meet clients’ needs

Performance Results:

  • From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff officially weighed 300,567 inward grain cars.
  • Service Standards were met 100% of the time.
2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue3b Actual Revenue3c Full Cost3a Fiscal Year Forecast Revenue3b Estimated Full Cost3d
1,662 1,974 6,490 2011-12 1,662 6,922
2012-13 1,662 3,624
2013-14 1,662 3,624

3a Commencing in 2010-11, the amounts reported under 'Full Cost' are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, 'Full Cost' excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

3b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

3c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

3d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond costs, are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.



User Fee: Outward Weighing

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Endeavour to provide shipment data before the close of the next business day
  • Ensure the timely transfer of official documents
  • Process and document all shipments so as not to delay the loading operations of the facility
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
  • Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
  • Keep an official record of shipping routes and scale tapes for 2 years after a loading
  • Accurately reflect the loading data in the certificates and other documents that are issued

Performance Results:

  • From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff officially weighed 26,237,496 tonnes of grain for export from Canada.
  • Service Standards were met 100% of the time.
2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue4b Actual Revenue4c Full Cost4a Fiscal Year Forecast Revenue4b Estimated Full Cost4d
7,109 8,913 9,874 2011-12 7,109 10,686
2012-13 7,109 5,594
2013-14 7,109 5,594

4a Commencing in 2010-11, the amounts reported under 'Full Cost' are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, 'Full Cost' excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

4b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

4c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

4d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.



User Fee: Registration and Cancellation

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Reply to client phone calls or e-mails within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions
  • Provide 5 minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times
  • Monitor the system on weekends to ensure continued operation

Performance Results:

  • Service Standards were met 100% of the time.
2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue5b Actual Revenue5c Full Cost5a Fiscal Year Forecast Revenue5b Estimated Full Cost5d
3,836 4,398 367 2011-12 3,836 364
2012-13 3,836 191
2013-14 3,836 191

5a Commencing in 2010-11, the amounts reported under ‘Full Cost’ are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, ‘Full Cost’ excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

5b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

5c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

5d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.



User Fee: Licensing and Producer Car

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers)
  • Advise licensees of their licensing requirements 2 months prior to their licence renewal date
  • Notify a licensee the day a licence is issued and ensure that the licence is mailed to the licensee within 5 working days from the effective date of the licence
  • Ensure that customers are notified about changes in a Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications
  • Respond to customer inquiries within 24 hours

Performance Results:

  • As of March 31, 2011, the Canadian Grain Commission had 156 licensees. It should be noted that many licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer).
  • Service standards were met 100% of the time.
2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue6b Actual Revenue6c Full Cost6a Fiscal Year Forecast Revenue6b Estimated Full Cost6d
469 466 2,601 2011-12 469 2,982
2012-13 469 1,561
2013-14 469 1,561

6a Commencing in 2010-11, the amounts reported under ‘Full Cost’ are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, ‘Full Cost’ excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

6b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

6c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

6d The amounts reported under 'Estimated Full Cost' are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.


User Fees Totals

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue7b Actual Revenue7c Full Cost7a Fiscal Year Forecast Revenue7b Estimated Full Cost7d
Subtotal Regulatory 33,424 41,481 73,811 2011-12 33,424 76,866
2012-13 33,424 40,238
2013-14 33,424 40,238
Subtotal Other Products and Services5 3,759 3,563 4,760 2011-12 3,759 4,350
2012-13 3,759 2,277
2013-14 3,759 2,277
Total 37,183 45,044 78,571 2011-12 37,183 81,216
2012-13 37,183 42,515
2013-14 37,183 42,515

7a Commencing in 2010-11, the amounts reported under ‘Full Cost’ are the actual full costs of the Canadian Grain Commission associated with providing the activity. These costs are based on the costing methodology used in Canadian Grain Commission's current User Fee Consultations. In prior years Canadian Grain Commission User Fees Reporting, ‘Full Cost’ excluded any costs that were funded by ad-hoc appropriations. This affects comparability of Canadian Grain Commission User Fees Reporting between years. Going forward, full costs will either be funded by increased user fees or a combination of user fees and appropriations depending on the outcome of our User Fees Consultations.

7b Forecasted revenue is based on projected grain volumes of 50 million tonnes and existing 2010-11 fee levels.

7c Actual revenue is based on actual 2010-11 grain volumes of 57.7 million tonnes and existing 2010-11 fee levels.

7d The amounts reported under ‘Estimated Full Cost’ are the estimated full costs based on approved funding as reported in the RPP for 2011-12. For period 2012-13 and beyond, costs are not reflective of the full costs of providing the activity for the planning years, but are limited to the funding that has been approved to date.

7e This includes fees related to Access to Information and Privacy (ATIP) requests. The fees collected by the Canadian Grain Commission related to ATIP requests during 2010-11 were negligible ($5.00). The majority of ATIP requests involving the Canadian Grain Commission were coordinated through AAFC and any related ATIP fees were collected by AAFC.


External Fees

External Fee Service Standard Performance Results
Inward Inspection
  • Provide all services in a courteous, professional manner
  • Prepare and distribute documentation to interested parties within 24 hours of unload
  • Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
  • Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
  • Address special requests to meet customer needs
From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff inspected 290,471 inward grain cars.

The grading of inward grain cars was 98.3% accurate.

Service standards were met 100% of the time.
Outward Inspection
  • While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
  • Analyze representative increments for the cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
  • Notify the designated facility representative immediately after the discovery of quality anomalies so that the cost of corrections is minimized
  • Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise
  • Accurately reflect the loading data in the certificate, letters of analysis or other documents that we issue and offer as much flexibility in the format of these documents as our Act and Regulations allow
  • Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit
From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff issued 8,257 certificates of quality representing 29,566,354 tonnes of Canadian export grain.

Service Standards were met 100% of the time.
Inward Weighing
  • Endeavour to provide receipt data within 24 hours of unload
  • Provide all services in a courteous, professional manner
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue
  • Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
  • Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective
  • Address special requests to meet clients’ needs
From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff officially weighed 300,567 inward grain cars.

Service Standards were met 100% of the time.
Outward Weighing
  • Endeavour to provide shipment data before the close of the next business day
  • Ensure the timely transfer of official documents
  • Process and document all shipments so as not to delay the loading operations of the facility
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
  • Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
  • Keep an official record of shipping routes and scale tapes for 2 years after a loading
  • Accurately reflect the loading data in the certificates and other documents that we issue
From April 1, 2010 to March 31, 2011, Canadian Grain Commission staff officially weighed 26,237,496 tonnes of grain for export from Canada.

Service Standards were met 100% of the time.
Registration and Cancellation
  • Reply to phone calls or e-mails from clients within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions
  • Provide 5-minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times
  • Monitor the system on weekends to ensure continued operation
Service Standards were met 100% of the time.
Licensing
  • Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers)
  • Advise licensees of their licensing requirements 2 months prior to their licence renewal date
  • Notify the licensee the day a licence is issued and ensure the licence is mailed to the licensee within 5 working days from the effective date of the licence
  • Ensure that customers are notified about changes in Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications
  • Respond to customer inquiries within 24 hours
As of March 31, 2011, the Canadian Grain Commission had 156 licensees. It should be noted that many licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer).

Service standards were met 100% of the time.
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Canadian Heritage

User Fees and Regulatory Charges/External Fees


User Fees Act, Access to Information and Privacy Secretariat (ATIP), 2010-11

User Fee: Fees charged for processing access requests files under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days of receipt of request. Response time may be extended pursuant to section 9 of the Act. Notice of extension to be sent within 30 days of receipt of request.

Performance Results: See Note 1

2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
N/A $2,500 $952,000
(See Note 2)
2011-12 $1,500 $1,071,000
2012-13 (See Note 3) (See Note 4)
2013-14 (See Note 3) (See Note 4)

Other Information:

Note 1: Taking into account external factors, 75% of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3: This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. Cannot provide figures for 2012-13 and 2013-14.


Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

  • The performance standard, if provided, may not have received Parliamentary review; and
  • The performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison; independent complaint address).
  • The performance result, if provided, is not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

Policy on Service Standards for External Feeds, Access to Information and Privacy Secretariat (ATIP), 2010-11

External Fee Service Standard Performance Results Stakeholder Consultation

Fees charged for processing access requests filed under the Access to Information Act.

Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request.

75% of requests were completed on time.

This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:

Website on Access to Information: http://laws.justice.gc.ca/en/a-1/8.html

Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html

User Fees Act, Canadian Audio-Visual Certification Office (CAVCO), 2010-11

User Fee: External fees - Film or Video Production Services Tax Credit Program (PSTC)

Fee Type: Accreditation fees

Fee-setting Authority: Department of Canadian Heritage Act and Financial Administration Act

Date Last Modified: The accreditation fees were introduced on October 24, 1998 and have never been modified.

Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application.

Performance Results: 20%

2010-11 Planning Years 1
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$800,000 $795,000 $667,709 2011-12 $800,000 $700,000
2012-13 $800,000 $700,000
2013-14 $800,000 $700,000

Other Information: Departments may use this area to describe any significant factors of events that have affected user fee activities, e.g. how performance results may have been affected by external factors of what measures, beyond strict legal requirements, are being taken to address performance gaps.

(1) As a full vote-netted cost centre, the Canadian Audio-Visual Certification Office (CAVCO) must maintain a careful balance between projected program costs which it controls and revenues which it does not control. The amount of user fees collected is dependent on its clients' yearly production activity which is cyclical and dependent on a number of outside economic factors. While industry activity was high in 2010-11, there is no assurance that it will remain so.

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • The performance standard, if provided, may not have received parliamentary review; and
  • The performance standard, if provided, may not respect all establishment requirements under the User Fee Act, e.g. international comparison; independent complaint address;
  • The performance result, if provided, is not subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

Policy on Service Standards for External Feeds, Canadian Audio-Visual Certification Office (CAVCO), 2010-11

External Fee Service Standard Performance Results Stakeholder Consultation

Certification Fees: Fee levy under the Film or Video Production Services Tax Credit Program (PSTC)

The current service standard of CAVCO is the issuance of certificates within 10 weeks from receipt of a complete application.

All 159 applications received under the PSTC during 2010-11 were certified by the Minister of Canadian Heritage during the year. However, since most of CAVCO’s human resources were allocated to the new CPTC online system, the average accreditation time for the PSTC certificates was about 15 weeks. N/A

Other Information: Departments may use this area to relay any additional information determined to be relevant to their service standards or to their external fees more generally, e.g. plans for future stakeholder consultations or planned measures for improving service of for addressing performance gaps.

In 2011-12, PSTC applicants will be able to use CAVCO online application system.

User Fees Act, Canadian Audio-Visual Certification Office (CAVCO), 2010-11

User Fee: External fees - Canadian Film or Video Production Tax Credit Program (CPTC)

Fee Type: Certification fees

Fee-setting Authority: Department of Canadian Heritage Act, Financial Administration Act

The Canadian Audio-Visual Certification Office (CAVCO) of Canadian Heritage co-administers this program with the Canada Revenue Agency.

Date Last Modified: February 26, 2004

Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application.

Performance Results: 35%

2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$3,000,000 $2,933,152 $2,503,909 2011-12 $3,000,000 $2,600,000
2012-13 $3,000,000 $2,600,000
2013-14 $3,000,000 $2,600,000

Other Information: Departments may use this area to describe any significant factors of events that have affected user fee activities, e.g. how performance results may have been affected by external factors of what measures, beyond strict legal requirements, are being taken to address performance gaps.

(1) As a full vote-netted cost centre, CAVCO must maintain a careful balance between projected program costs which it controls and revenues which it does not control. The amount of user fees collected is dependent on its clients' yearly production activity which is cyclical and dependent on a number of outside economic factors. While industry activity was high in 2010-11, there is no assurance that it will remain so.

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • The performance standard, if provided, may not have received parliamentary review; and
  • The performance standard, if provided, may not respect all establishment requirements under the User Fee Act, e.g. international comparison; independent complaint address;
  • The performance result, if provided, is not subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

Policy on Service Standards for External Feeds, Canadian Audio-Visual Certification Office (CAVCO), 2010-11

External Fee Service Standard Performance Results Stakeholder Consultation

Certification Fee: Fee levy under the Canadian Film or Video Production Tax Credit Program (CPTC)

The current service standard of the Canadian Audio-Visual Certification Office (CAVCO) is the issuance of certificates within 10 weeks from receipt of a complete application.

CAVCO only met its service standards in 2010-11 for 35% of the applications due to staffing issues (maternity, paternity and extended sick leaves) and an increased backlog of applications due to problems with its new online system. By January 2011, many of the technical problems related to the system were fixed, which led to substantial improvements in performance for the remainder of the applications, from a 16-week certificate delivery standard to 12 weeks. Staffing will also return to normal in 2011-12. N/A

Other Information: Departments may use this area to relay any additional information determined to be relevant to their service standards or to their external fees more generally, e.g. plans for future stakeholder consultations or planned measures for improving service of for addressing performance gaps.

2010-11 was the first year of CAVCO online. The system is currently reliable. However, during the first months of operations, unforeseen technical issues emerged, which have affected CAVCO’s performance.

External Fee Service Standard Performance Results Stakeholder Consultation

Special publications and products

Prices of special publications and products are determined by comparing market prices and prices of other Canadian Conservation Institute (CCI) publications. CCI also considers the size and nature of the content, as well as printing and translating costs.

CCI responds to general questions or requests about publications within 2 working days.

CCI processes orders for publications and special products within a week of receiving payment.

100% of requests were processed according to service standards. N/A

Learning opportunities-workshops
Each year, the CCI offers 16 Regional workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year.

Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental).

CCI responds to general questions about training within 2 working days.

For regional workshops, clients are notified of acceptance or rejection within 8 weeks of the December 15, 2010 application deadline.

CCI responds to additional workshop requests within 3 weeks.

CCI maintains an overall client satisfaction rate of 100%, based on 11 quality parameters. (Note C1)

Target of participants who reported improvement in knowledge, skills and practices is at least 90%.
100% of participants reported improved knowledge, skills and practices. CCI consulted workshops stakeholders (i.e. Provincial Museum Associations) March 24, 2010, as part of an annual meeting with representatives.

Library services
Canadian clients
All library services are free.

Foreign clients
Photocopies : CAN $12.50 for each item up to 20 pages (including shipping and handling); CAN $.20 for each additional page;
Loans: CAN $12.50 per book title (including shipping and handling).

Canadian and Foreign clients

Replacement costs for loss or damage: cost of the item plus a CAN $65 processing fee.

CCI responds to general questions or requests about library services within 2 working days.

CCI processes requests for photocopies, books or facsimile transmissions within 1 week of receiving the request.
100% of requests are processed within 1 week. N/A

Other Information:

C1: Quality parameters (client satisfaction survey): Processing of the request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value.

C2: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.

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Canadian Human Rights Commission

User Fees and Regulatory Charges/External Fees



User Fees Reporting ($ thousands)


User Fee: Fees charged for processing access requests filed under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: The Commission provides a response within 30 days following the receipt of a request. The response time may be extended pursuant to Section 9 of the Access to Information Act. If required, a notice of extension is sent within the initial 30 days after the receipt of a request.

Performance Results: In 2010-11, the Commision received 44 requests under the Access to Information Act. The Commission processed 50 percent of requests within the statutory time frames.


2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0.3 0.2 219 2011-12 0.2 220
2012-13 0.2 225
2013-14 0.2 230


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Canadian International Development Agency

User Fees and Regulatory Charges

User Fee: Processing of access requests

Fee Type: R (R: Regulation, or O: other goods and services)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response within the time limit prescribed by the Act; minimum of 80%

Performance Results: Response time of 87.9%


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0.0 1,305.0 4,545.4 2011-12 n.a. n.a.
2012-13 n.a. n.a.
2013-14 n.a. n.a.

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act Minimum of 80.0% 87.9% for 2010-2011 Not applicable, as per policies and guidelines issued by the Treasury Board Secretariat, institution responsible for the ATIP program

Last year performance results didn't reach the performance standard (66.3%). Corrective measures were taken in 2010-2011.

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Canadian Nuclear Safety Commission

User Fees and Regulatory Charges/External Fees

User Fees and Regulatory Charges

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html

Performance Results:

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0 2 2 2011-12    
2012-13    
2013-14    

Other Information:

User Fees Totals

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 0 2 2 2011-12 0 0
2012-13 0 0
2013-14 0 0
Subtotal Other Products and Services 0 2 2 2011-12 0 0
2012-13 0 0
2013-14 0 0
Total 0 2 2 2011-12 0 0
2012-13 0 0
2013-14 0 0
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Canadian Radio-television and Telecommunications Commission

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges

The only fee that the CRTC currently collects which is subject to the reporting requirements of the User Fees Act relates to the processing of access requests filed under the Access to Information Act.

  1. User Fee: Access to Information Fees
  2. Fee Type: Other Products and Services (O)
  3. Fee-setting Authority: Access to Information Act
  4. Date Last Modified: 1992
  5. Performance Standards: Requests are completed as per the standards indicated in the Access to Information Act.  Section 7 of the Act states that access to a record requested under this Act shall, subject to sections 8, 9 and 11 be made available within thirty (30) days after the request is received.
  6. Performance Results: During FY 2010-11, 98 new requests were received and 5 requests were carried over from FY 2009-2010: 85 requests were completed and processed in the following time frames: 58 completed within 30 days; 20 within 31 to 60 days; 7 within 61 to 120 days and 18 requests are still pending at the end of FY 2010-11.

7. 2010-11 ($000) 7. Planning Years ($000)
Forecast Revenue Actual Revenue Full Cost Fiscal Year

Forecast Revenue
(Note 1)

Estimated
Full Cost
$0.5 $0.5 $173 2011-12 $1 $200
2012-13 $1 $200
2013-14 $1 $200

External Fees and Policy on Service Standard for External Fees

CRTC assesses fees pursuant to the Broadcasting Licence Fee Regulations, 1997, and the Telecommunications Fees Regulations, 2010.  These regulations can be located on the CRTC web site at www.crtc.gc.ca. The CRTC has received a legal opinion indicating that the Part I broadcasting licence fees and telecommunications fees are considered to be external “regulatory fees” and not “user fees” as defined in the User Fees Act.  Thus these fees, and the external reporting of any information related to these fees, are not subject to the provisions of the User Fees Act (UFA), but rather the Treasury Board Policy on Service Standards for External Fees.

The Federal Court of Appeal dealt with a reference case regarding proposed changes to the CRTC Telecommunications Fees Regulations. In the Federal Court of Appeal’s decision issued on July 2, 2009 (http://decisions.fca-caf.gc.ca/en/2009/2009fca224/2009fca224.html) it was determined that changes to the Telecommunications Fees Regulations would not be subject to the provisions of the User Fees Act.  As a result of the Court’s decision, and a public process, the Commission decided with Treasury Board approval, to make the Telecommunications Fees Regulations, 2010, replacing the Telecommunications Fees Regulations, 1995. The Telecom Fees Regulations, 2010 came into force on 1 April 2010. For further details see Telecom Decision CRTC 2010-183 New Telecommunications Fees Regulations on CRTC web site http://www.crtc.gc.ca/eng/archive/2010/2010-183.htm

In order to be as comprehensive and transparent as possible with respect to CRTC external fees, information on broadcasting and telecommunications fees is being presented in the following table.

CRTC External Fees

        2010-2011 Planning Years
Name of Fee Fee Type Fee Setting Authority Date Last Modified Forecasted Revenue Actual Revenue
($000)
Full Cost
($000)
Performance Standards Performance Results Fiscal Year Forecast Revenue  ($000) Estimated Full Cost
($000)
Broadcasting Licence Fees


Part I




Part II



Regulatory (R)




Right & Privilege/ Regulatory Charges
Broadcasting Act (Section 11)


Broadcasting Licence Fee Regulations 1997



1997


2010
(note 1)


$35.8M





$100.0M


$35.8M





$100.0M


$35.8M





$100.0M
    2011-12 $31.9M $31.9M
2012-13 $29.4M $29.4M
2013-14 $29.4M $29.4M
 
2011-12 $ 101.8M
(note 2)
$101.8M
(note 3)
2012-13 $ 101.8M
(note 2)
$101.8M
(note 3)
2013-14 $ 101.8M
(note 2)
$101.8M
(note 3)
Telecommunications Fees Regulatory (R)







Other (O)
Telecommuni-cations Act (Section 68)

Telecommuni-cations Fee Regulations 1995

Administrative monetary penalty AMPs and interest)





2010



$27.6M







-



$27.3M







1.9



$27.3M







-
    2011-12 $27.3M $27.3M
2012-13 $26.0M $26.0M
2013-14 $26.0M $26.0M
n/a n/a n/a
      Total $163.4M $165.0M $163.1M     2011-12 $161.0M $161.0M
2012-13 $157.2M $157.2M
2013-14 $157.2M $157.2M

Note 1:  Pursuant to section 11 of the Broadcasting Act, the Commission received Treasury Board approval in order to enact the amendments to the Broadcasting Licence Fee Regulations, 1997 (the amended Regulations). The amended Regulations came into effect on 23 June 2010.

Note 2:  Commencing in 2011, the Part II licence fee will be adjusted annually on a compound basis in accordance with the percentage increase or decrease, as the case may be, to the Consumer Price Index for the calendar year prior to the year of the adjustment.

Note 3:  Part II licence fees recover part of the Government of Canada’s substantial annual investment in the Canadian broadcasting system.

Explanation of Revenue

The CRTC collects fees under the authority of the Broadcasting Act and Telecommunications Act and the regulations made pursuant to these Acts, namely the Broadcasting Licence Fee Regulations, 1997 and the Telecommunications Fees Regulations, 2010.  For fiscal year 2010-2011 the Part I broadcasting licence fees total $ 35.8 million made up of $ 23.0 million respendable and $ 12.8 million non-respendable revenues.  For the same period, telecommunications fees totalled $ 27.3 million made up of $19.7 million in respendable and $7.6 million in non-respendable revenues.

Broadcasting Licence Fees

Section 11 of the Broadcasting Act empowers the Commission to make regulations respecting licence fees. These regulations apply to all licensees other than those classes of undertakings specifically exempted under section 2 and section 11(3) of the fee regulations. Every licensee subject to the regulations is required to pay a Part I and a Part II licence fee to the Commission annually. For 2010-2011 the CRTC collected a total of $35.8M in Part I fees and $100 M in Part II fees.

Part I licence fees

The Part I fee is based on the broadcasting regulatory costs incurred each year by the Commission and other federal departments or agencies, excluding Industry Canada spectrum management costs (which are recovered as a component of Part II licence fees). The Part I fee is equal to the aggregate of:

  • the costs of the Commission’s broadcasting activity;
  • the share of the costs of the Commission’s administrative activities that is attributable to its broadcasting activity; and
  • the other costs included in the net cost of the Commission’s program attributable to its broadcasting activities, excluding the costs of regulating the broadcasting spectrum.

The estimated total broadcasting regulatory costs of the Commission are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e. Part III Report on Plans and Priorities).

There is an annual adjustment amount to the Part I fee to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the licensee in a following year’s invoice.

Part II licence fees

On October 7, 2009 the Minister of Canadian Heritage announced an out of court settlement regarding CRTC Part II broadcasting licence fees.

This brought an end to the litigation that commenced in 2003. As part of this agreement, in exchange for the plaintiffs agreeing to discontinue their lawsuit, the Government issued a remission order (2009-1715 dated October 7, 2009) with respect to: a) the amount of Part II licence fees and interest that would have been payable by applicable licensees during the Government’s fiscal years 2007-08, 2008-09 and 2009-10; and b) the amount of costs and interest awarded to Her Majesty in right of Canada against the appellants by the Federal Court of Appeal decision dated April 28, 2008. The CRTC has recorded those transactions required to address that part of the remission order dealing with fees and accrued interest, while Canadian Heritage has recorded those transactions related to the award of costs and accrued interest.

As part of this settlement, the Government also recommended that the CRTC develop a new, forward-looking fee Part II licence regime that would be capped at $100 million per year.  On December 22, 2009 the CRTC launched a public consultation process (Broadcasting Notice of Consultation CRTC 2009-797) to consider changes to the Broadcasting Licence Fee Regulations,1997 to implement this new fee regime. The amended regulations come into effect on June 23 2010. For further details on the amended Broadcasting Licence Fee Regulations, 1997 relating to Part II fees see Broadcasting Regulatory Policy CRTC 2010-476 on CRTC web site at http://www.crtc.gc.ca/eng/archive/2010/2010-476.htm

Telecommunications Fees

Section 68 of the Telecommunications Act sets out the authority for collecting telecommunications fees from carriers that the Commission regulates. For 2010-2011, the CRTC collected $27.3million in telecommunications fees.

On March 25, 2010 the CRTC issued Telecom Decision 2010-183 that announced the new Telecommunications Fees Regulations, 2010 (Regulations).  These new Regulations came into force on April 1, 2010 and replaced the Telecommunications Fees Regulations, 1995.  For further details see Telecom Decision CRTC 2010-183 New Telecommunications Fees Regulations on CRTC web site http://www.crtc.gc.ca/eng/archive/2010/2010-183.htm

The new fees Regulations require all telecommunications service providers (TSPs), or groups of related TSPs, with at least $10 million dollars in Canadian telecommunications service revenues (CTSR) to pay telecommunications fees, whether or not they file a tariff for approval with the Commission.  

The annual fees the CRTC collects is equal to the aggregate of:

  • the cost of the Commission’s telecommunications activity;
  • the share of the costs of the administrative activities that is attributable to its telecommunications activity; and  
  • the other costs included in the net cost of the Commission’s program attributable to its telecommunications activity.

The Commission’s estimated total telecommunications regulatory costs are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e., Part III Report on Plans and Priorities). There is an annual adjustment amount to the telecommunications fees to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the carriers in a following year’s invoice.

Dispute Resolution – Fee Assessment

Under the CRTC’s dispute resolution process regarding the assessment of broadcasting licence fees and telecommunications fees:

  • The first point of contact for fee payers concerning issues related to fee assessment or collection is the Commission’s Assistant Director, Financial Operations and Licence Fee Processing followed by the Director General Finance and Administrative Services. Fee payers may raise their concerns either by telephone conversation, e-mail or letter. To date the CRTC notes that the majority of fee payers concerns have been resolved at the staff level.
  • Where an issue cannot be satisfactorily resolved at the staff level, fee payers are requested to document the nature of their concern in writing and submit it to the CRTC’s Secretary General for formal consideration. CRTC responds to all such letters.
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Canadian Space Agency

3.3.2) User Fees Reporting

User Fee: Fees charged for the processing of access to information requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-Setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notices of extension are to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.

Performance Results: The Canadian Space Agency (CSA) received 22 new requests for access to information and had one that was outstanding from the previous period. Two were reported to be processed in the following year, for a total of 21 processed requests. CSA routinely waives fees in accordance with TBS guidelines. The response time was within time limits in 91% of the requests.

($ in thousands)
2010-2011 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0.1 0.1 80 2011-2012 0.1 80
2012-2013 0.1 80
2013-2014 0.1 80

Other Information: The CSA collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2010-2011 are for application fees. There was no need to charge for preparation and search fees.

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Canadian Transportation Agency

User Fees Reporting

User Fees and Regulatory Charges (User Fees Act

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Responses provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details.

Performance Results:   Requests completed within:

  • 30 days – 50%
  • 31 – 60 days – 20%
  • 61 – 120 days – 30%
User Fees – 2010-11 ($ thousands)
Forecast Revenue Actual Revenue Full Cost
< 1 < 1 62

User Fees – Planning years ($ thousands)
Fiscal Year Forecast Revenue Estimated Full Cost
2011–12 < 1 64
2012–13 < 1 65
2013–14 < 1 67

External Fees

(Policy on Service Standards for External Fees)

External Fee Service Standard  Performance Results Stakeholder Consultation 
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details.

Requests completed within:

30 days – 50%

31-60 days – 20%

61-120 days – 30%

The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
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Citizenship and Immigration Canada

User Fees and Regulatory Charges/External Fees

User Fees and Regulatory Charges

User Fees Reporting

The following tables list Citizenship and Immigration Canada (CIC) user fees and provide information regarding the history of the fees, client service outcomes, revenue and associated costs.

Notes regarding all fees:

  1. Forecasted revenues as reported in CIC’s 2011–2012 Report on Plans and Priorities are based on anticipated applications to be received. The estimated full cost for future years is based on the cost and the number of applications processed and finalized in 2009–10.
  2. Actual revenue amounts are reported on a cash basis. The actual revenue amounts are net of current year remissions and exclude revenues with respect to interest for the Immigration Loan Program.
  3. The full cost for 2010–11 is based on the final CIC 2009–10 costs and an estimate from other government departments (OGDs). They represent the best available cost data at the time of producing this table.
     
    OGDs included in CIC’s Cost Management Model are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Department of Justice; Human Resources and Skills Development Canada; Canadian Security Intelligence Service; Canada Border Services Agency; and Treasury Board Secretariat.
     
    Please note that the tables do not include the information for the following OGDs: Office of the Commissioner for the Federal Judicial Affairs Canada, Courts Administration Services, Social Sciences and Humanities and Research Council.
  4. Processing times change regularly depending on a number of factors including discrepancies between application intake and processing targets. Processing times are expressed as “80% of cases finalized over a rolling twelve month period were processed within X months”.
  5. Statistics in Performance Results for Permanent Resident lines of business were current as of December 31, 2010, and as of March 31, 2011 for all other lines of business.
  6. According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
    • the performance standard, if provided, may not have received parliamentary review;
    • the performance standard, if provided, may not respect all established requirements under the User Fees Act (UFA) (e.g., international comparison; independent complaint address); and
    • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

1. User Fee: Right of Permanent Residence Fee (RPRF)

Fee Type: Regulatory

Fee-Setting Authority: Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA); and Immigration and Refugee Protection Regulations (IRPR)

Date Last Modified: 03-05-2006

Performance Standards: This fee is collected for all persons who become permanent residents of Canada except for persons who are exempted by regulations from paying the fee (protected persons and dependent children).

Performance Results: The fee is collected for 100% of applicants who do not qualify for a regulatory exemption. This fee is closely linked to the processing of permanent resident applications in Canada and overseas.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
88,000 88,599 Costs associated with this fee are related to the overall cost of the immigration regulatory regime estimated to exceed $88 million. 2011-12 92,400 Costs associated with this fee are related to the overall cost of the immigration regulatory regime estimated to exceed $88 million.
2012-13 97,000
2013-14 101,900

 

2. User Fee: Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 28-06-2002

Performance Standards:

Permanent Resident Visas Processed Overseas: Priority processing is given to the reunification of immediate family members—spouses, partners and dependent children—and to federal skilled workers. With the implementation of the updated Ministerial Instructions for federal skilled workers (the first set of Ministerial Instructions for federal skilled workers, issued November 28, 2008, were updated by a second set issued June 26, 2010), there is now an additional commitment to process these cases within 12 months. As of April 1, 2010, a new service standard was implemented for immediate members of the family class (i.e., spouses, partners and children) such that applications are processed within 12 months from the time the application is received at the Case Processing Centre (CPC)–Mississauga.

Permanent Resident Cards (PRCs): There are two types of clients for the PRC: new permanent residents who have never had a PRC and existing permanent residents renewing, replacing or requesting their first PRC. As of April 2010, PRCs for new clients are subject to a 40 business-day processing service standard.

Permanent Resident Travel Documents Processed Overseas: Processed expeditiously.

Performance Results:

Applications Processed Overseas: In calendar year 2010, overseas missions exceeded the overall operational visa target by almost 2%, issuing approximately 245,000 permanent resident visas.

Also in calendar year 2010, missions finalized 80% of immediate family class applications (spouses, partners and children) within 14 months. In April 2010, CIC implemented internal processing standards for file creation at overseas missions, in an attempt to meet the service standard in the future. The impact of these internal changes should reduce the processing time for this category in the coming months.

As part of the commitments for the federal skilled worker applications accepted under the 2010 Ministerial Instructions, missions finalized 80% of these applications within 13 months.

The CIC website presents details of processing times for a 12-month period by each overseas mission and by immigration category. It shows the processing times for 80% of the cases and is updated quarterly. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Residence Applications Processed in Canada: CPC–Vegreville and the in-Canada regions currently process applications for permanent residence for protected persons, live-in caregivers eligible to apply under the class, and members of the spouse and common law partner in Canada class. At the end of calendar year 2010, the in-Canada processing time for permanent residence applications was within 21 months for 80% of live-in caregivers; within 16 months for 80% of protected persons in Canada; and within 19 months for spouses, partners and children. In 2010, CPC–Vegreville processed permanent residence applications for 7,812 live-in caregivers; 9,289 protected persons in Canada; and 5,391 spouses, partners and children. Recent processing times for CPCs are updated weekly on the CIC website.

Permanent Resident Cards: Processing times for new applications were kept within the new 40-business-day service standard. In fiscal year 2010–11, 79% of Phase I PRCs met this service standard.

Permanent Resident Travel Documents Processed Overseas: In calendar year 2010, 80% of applications were processed within seven days.

Sponsorship Application for Family Class Processed Abroad: CPC–Mississauga completes the assessment of sponsorship eligibility for members of the family class processed abroad. Priority processing is given to spouses, common-law and conjugal partners, and dependent children. At the end of calendar year 2010, the in-Canada processing time for family class sponsorship applications was within one month for 80% of spouses, partners and children and within 40 months for 80% of parents and grandparents. Orphans and adopted children are processed daily on a priority basis. In 2010, CPC–Mississauga processed family class sponsorship applications for 72,646 spouses, partners and children, and for 23,874 parents and grandparents. Recent processing times for CPCs are updated weekly on the CIC website.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
176,900 163,756 400,875 2011-12 173,900 400,875
2012-13 175,700 400,875
2013-14 177,700 400,875

 

3. User Fee:

Fee Type: Work Permit Fee (Individuals and Performing Artist Groups)

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

Work Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Work Permits Processed Overseas: In calendar year 2010, 80% of applications were finalized within six weeks. The CIC website presents details of processing times for a 12-month rolling period, for each overseas mission. It shows the processing times for 80% of the cases finalized within the 12-month period and it is updated quarterly. In 2010, work permits and extensions were processed overseas for 136,290 persons.

Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated on the CIC website weekly. Work permits for those who are changing employers are prioritized, as applicants extending their permit with the same employer benefit from implied status, and may continue to work until a decision is rendered on their case, with certain conditions. At the end of calendar year 2010, the processing time for 80% of temporary foreign worker cases was within 11 weeks. The volume of work permits and extensions processed in Canada in 2010 was 196,314 persons.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
42,700 46,166 103,245 2011-12 46,600 103,245
2012-13 50,800 103,245
2013-14 55,400 103,245

 

4. User Fee: Study Permit Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 01-06-1994

Performance Standards:

Study Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Study Permits Processed Overseas: In calendar year 2010, 80% of applications were processed within five weeks. The CIC website details of processing times for a 12-month rolling period, for each overseas mission. It shows the processing times for 80% of the finalized cases and it is updated quarterly. In 2010, the volume of study permits and extensions issued overseas was 93,814 persons.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. At the end of calendar year 2010, the processing time for 80% of temporary resident student cases was within eight weeks. The volume of study permits and extensions issued in Canada in 2010 was for 66,343 persons.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
24,800 26,315 42,182 2011-12 26,900 42,812
2012-13 26,900 42,812
2013-14 26,900 42,812

 

5. User Fee: Temporary Resident Visa Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

Temporary Resident Visas (TRVs):Processed expeditiously.

Performance Results:

At the end of calendar year 2010, the in-Canada processing time for 80% of TRV cases was within 12 weeks. CIC issued 66,053 TRVs and extensions in Canada in 2010.

TRVs: In calendar year 2010, 80% of TRV applications abroad were finalized within two weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the finalized cases within the 12-month period and is updated quarterly.

Extensions of Authorization to Remain in Canada as a Temporary Resident: CPC–Vegreville processes extensions of authorization to remain in Canada as a temporary resident in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website.

Restoration of Temporary Resident Status: These applications are submitted into various processing streams, including students, workers and visitors, depending on the status that the applicant needs to regain. They are processed according to the processing times of the stream under which they are applying, and thus there are no separate processing times available for these cases.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
98,300 102,673 155,558 2011-12 101,200 155,558
2012-13 104,200 155,558
2013-14 107,300 155,558

 

6. User Fee: Temporary Resident Permit (TRP) Fee

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: 02-01-1997

Performance Standards:

TRPs Processed Overseas and in Canada: Processed expeditiously. Currently, there is no service standard for these cases due to the variability in the complexity of these cases and the inadmissibilities being addressed within each application.

Performance Results:

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs abroad. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed mean that no meaningful service standard can be established.

TRPs Processed in Canada: TRPs are received at CPC–Vegreville and may be referred to local CIC offices for processing. In calendar year 2010, 80% of TRP applications and extensions were processed within 15 months.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,100 2,365 6,909 2011-12 2,100 6,909
2012-13 2,100 6,909
2013-14 2,100 6,909

 

7. User Fee: Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)

Fee Type: Regulatory

Fee-Setting Authority: IRPA and IRPR

Date Last Modified: Various

Performance Standards:

Applications Processed Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but no meaningful service standard can be established because ARC cases are extremely variable in nature and complexity. The need for an ARC is usually identified during the processing of any type of visa application.

Certification and Replacement of Immigration Documents: Clients can obtain a certified true copy or a replacement copy of most documents issued by Canadian immigration authorities that have been lost, stolen or destroyed. Requests for certified copies of expired immigration documents are sent to the Query Response Centre via a local CIC. Clients may also request changes to and obtain a replacement of certain current, valid immigration documents. Recent processing times are updated frequently on the CIC website.

Performance Results:

Applications Processed Overseas: ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent processing times are updated regularly on the CIC website.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,400 2,599 29,464 2011-12 3,400 29,464
2012-13 3,600 29,464
2013-14 3,900 29,464

 

8. User Fee: Right of Citizenship Fee

Fee Type: Regulatory

Fee-Setting Authority: FAA; Citizenship Act; and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: This fee is payable by persons obtaining citizenship status. Persons under 18 years of age do not pay the right of citizenship fee.

Performance Results: This fee is linked to acquisition of citizenship status. See Citizenship Fees for additional details. Recent processing times are updated frequently on the CIC website. In calendar year 2010, the national processing time for 80% of citizenship grants was within 19 months. In 2010, citizenship grants were processed for 153,644 persons.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
16,400 17,830 Costs associated with this fee are related to the overall cost of the citizenship regulatory regime, estimated to exceed $16.4 million. 2011-12 15,100 Costs associated with this fee are related to the overall cost of the citizenship regulatory regime, estimated to exceed $16.4 million.
2012-13 15,100
2013-14 15,100

 

9. User Fee: Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship

Fee Type: Regulatory

Fee-Setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: Recent processing times are updated quarterly on the CIC website.

Performance Results: In calendar year 2010, the national processing time for 80% of citizenship grants was within 19 months and citizenship grants were processed for 153,644 persons.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
20,000 21,300 82,099 2011-12 18,300 82,099
2012-13 18,300 82,099
2013-14 18,300 82,099

 

10. User Fee: Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship

Fee Type: Regulatory

Fee-Setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: 02-01-1997

Performance Standards: Recent processing times are updated quarterly on the CIC website.

Performance Results: In calendar year 2010, the processing time for 80% of citizenship proofs was within nine months. Proof of citizenship processing times are updated regularly on the CIC website. In 2010, CIC issued 69,766 citizenship proofs.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
5,200 4,666 24,749 2011-12 5,200 24,749
2012-13 5,200 24,749
2013-14 5,200 24,749

 

11. User Fee: Fees for Processing Access Requests Filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-Setting Authority: ATIA

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA website provides further details.

Performance Results: CIC received 18,862 requests under the ATIA in 2010–11 (not including 1,698 requests carried over from the previous year) and completed 18,070 requests during the same period. In 92% of the cases, CIC responded within the legislative timeframe.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
90 89 3,300 2011-12 100 3,600
2012-13 100 3,600
2013-14 100 3,600

Other Information: CIC has experienced significant increases in the number of ATIA requests it receives. Over the past three years, the number of requests has increased 34%, which has resulted in increased costs to process these requests. Source: Annual Report 2010–2011—Privacy Act, Access to Information Act.


User Fee Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 477,800 476,269 845,711 2011-12 485,100 845,711
2012-13 501,200 845,711
2013-14 518,600 845,711
Subtotal Other Products and Services 90 89 3,300 2011-12 100 3,600
2012-13 100 3,600
2013-14 100 3,600
Total 477,890 476,358 849,011 2011-12 485,200 849,011
2012-13 501,300 849,011
2013-14 518,700 849,011

 

External Fees (Policy on Service Standards for External Fees)

External Fee Service Standard Performance Results Stakeholder Consultation
Right of Permanent Residence Fee (formerly Right of Landing Fee)

This fee was established in Budget 1995 and subsequently reduced by half in Budget 2006.

This fee is not a processing fee, but rather a fee that is paid to receive the right of permanent residence.Legally, this fee is only required to be paid prior to the time of the issuance of permanent resident (PR) visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant (i.e., at any time during the processing of the PR applications prior to the issuance of the PR visa at a visa office; prior to the finalization of the PR visa abroad; or prior to being granted PR status in Canada). Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to the processing of the application itself, which carries a separate fee.

See the Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for additional details.
This fee is closely linked to the processing of permanent residence applications in Canada and overseas.  
Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Priority processing is given to the reunification of immediate family members—spouses, partners and dependent children—and to federal skilled workers. With the implementation of the new Ministerial Instructions for federal skilled workers (the first set of Ministerial Instructions, issued November 28, 2008, were updated by a second set issued June 26, 2010), there is a new service standard. As of April 1, 2010, applications for immediate members of the family class (i.e., spouses, partners and children) are to be processed within 12 months from the time the application is received at CPC–Mississauga.

 

Permanent Resident Travel Documents processed overseas: Processed expeditiously.

 

Permanent Resident Cards: There are two types of clients for the PRC: new permanent residents who have never had a PRC and existing permanent residents renewing, replacing or requesting their first PRC. As of April 2010, PRCs for new clients are subject to a 40 business-day processing service standard.

PR Visas Processed Overseas: In calendar year 2010, overseas missions exceeded the overall operational visa target by almost 2%, issuing a total of approximately 245,000 PR visas.

Also in calendar year 2010, missions finalized 80% of immediate family class applications (spouses, partners and children) within 14  months. In April 2010, CIC implemented internal processing standards for file creation at overseas missions, in an attempt to meet the service standard in the future. The impact of these internal changes should reduce the processing time for this category in the coming months.

As part of the commitments for the federal skilled worker applications accepted under the 2010 Ministerial Instructions, missions finalized 80% of these applications within 13 months.

CIC’s website presents details of processing times for a 12-month period by each overseas mission and by immigration category. It shows the processing times for 80% of the cases and is updated quarterly. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Residence Applications Processed in Canada: CPC–Vegreville and the in-Canada regions currently process applications for permanent residence for protected persons, live-in caregivers eligible to apply under the class, and members of the spouse and common-law partner in Canada class. At the end of calendar year 2010, the in-Canada processing time for permanent residence applications was within 21 months for 80% of live-in caregivers; within 16 months for 80% of protected persons in Canada; and within 19 months for spouses, partners and children. In 2010, CPC–Vegreville processed permanent residence applications for 7,812 live-in caregivers; 9,289 protected persons in Canada; and 5,391 spouses, partners and children. Recent processing times for CPCs are updated weekly on the CIC website.

PRCs: Processing times for new applications were kept within the new 40-business-day service standard. In 2010–11, 79% of Phase I PRCs met this service standard.

Permanent Resident Travel Documents Processed Overseas: In calendar year 2010, 80% of applications were processed within seven days.

Sponsorship Application for Family Class Processed Abroad: CPC–Mississauga completes the assessment of sponsorship eligibility for members of the family class processed abroad. Priority processing is given to spouses, common-law and conjugal partners, and dependent children. At the end of calendar year 2010, the in-Canada processing time for family class sponsorship applications was within one month for 80% of spouses, partners and children and within 40 months for 80% of parents and grandparents. Orphans and adopted children are processed daily on a priority basis. In 2010, CPC–Mississauga processed family class sponsorship applications for 72,646 spouses, partners and children and for 23,874 parents and grandparents. Recent processing times for CPCs are updated weekly on the CIC website.

All the current fees are subject to the Government of Canada regulatory process for cost-recovery fees, which includes consultation requirements.

Consultations took place at the time each of them was imposed as part of the regulatory process.
The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to CIC’s mandate including fees and service standards.

CIC consults regularly with stakeholders.

Future changes to processing fees will be subject to the User Fees Act. Section  4 of the User Fees Act specifies the consultative requirements that will apply when new or modified user fees are considered.

Work Permit Fee (Individuals and Performing Artist Groups) Work Permits Processed Overseas and in Canada: Processed expeditiously. Work Permits Processed Overseas: In calendar year 2010, 80% of applications were finalized within six weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the cases finalized within the 12-month period and is updated quarterly. In 2010, work permits and extensions were processed overseas for 136,290 persons.
 
Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. Work permits for those who are changing employers are prioritized, as applicants extending their permit with the same employer benefit from implied status, and may continue to work until a decision is rendered on their case, with certain conditions. At the end of calendar year 2010, the processing time for 80% of temporary foreign worker cases was within 11 weeks. In 2010, work permits and extensions were processed in Canada for 196,314 persons.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.
Study Permit Fee

Study Permits Processed Overseas and in Canada: Processed expeditiously.

Study Permits Processed Overseas: In calendar year 2010, 80% of applications were processed within five weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the finalized cases and is updated quarterly. In 2010, study permits and extensions were issued overseas for 93,814 persons.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. At the end of calendar year 2010, the processing time for 80% of temporary resident student cases was within eight weeks. In 2010, study permits and extensions were issued in Canada for 66,343 persons.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.
Temporary Resident Visa (TRV) Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee TRVs: Processed expeditiously.

TRVs: In calendar year 2010, 80% of TRV applications abroad were finalized within two weeks. The CIC website presents details of processing times for a 12-month rolling period for each overseas mission. It shows the processing times for 80% of the finalized cases and is updated quarterly.

Extensions of Authorization to Remain in Canada as a Temporary Resident and Restoration of Temporary Resident Status: CPC–Vegreville processes extensions of authorization to remain in Canada as a temporary resident in various formats, including both paper and electronic applications. Recent processing times for CPCs are updated weekly on the CIC website. At the end of calendar year 2010, the in-Canada processing time for 80% of TRV cases was within 12 weeks.CIC issued 66,053 TRVs and extensions in Canada in 2010.

Extensions of Authorization to Remain in Canada as a Temporary Resident: Recent processing times for CPCs are updated weekly on the CIC website.

Restoration of Temporary Resident Status: These applications are submitted into various processing streams, including students, workers and visitors, depending on the status that the applicant needs to regain. They are processed according to the processing times of the stream under which they are applying, and thus there are no separate processing times available for these cases.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Temporary Resident Permit (TRP) Fee

TRPs Processed Overseas and in Canada: Processed expeditiously. Currently, there is no service standard for these cases due to the variability in the complexity of these cases and the inadmissibilities being addressed within each application.

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs abroad. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed mean that no meaningful service standard can be established.

TRPs Processed in-Canada: TRPs are received at CPC–Vegreville and may be referred to local CIC offices for processing. In calendar year 2010, 80% of TRP applications/extensions were processed within 15 months.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)

Applications Processed Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but no meaningful performance standard can be established because ARC cases are extremely variable in nature and complexity. The need for an ARC is usually identified during the processing of any type of visa application.

Certification and Replacement of Immigration Documents: Clients can obtain a certified true copy or a replacement copy of most documents issued by Canadian Immigration authorities that have been lost, stolen or destroyed. Requests for certified copies of expired immigration documents are sent to the Query Response Centre via a local CIC. Clients may also request changes to and obtain a replacement of certain current, valid immigration documents. Recent processing times are updated regularly on the CIC website.

Applications Processed Overseas: ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent processing times are updated regularly on the CIC website.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.
Right of Citizenship Fee This fee is payable by persons obtaining citizenship status. Persons under 18 years of age do not pay the Right of Citizenship fee. This fee is linked to acquisition of citizenship status. See Citizenship Fees for additional details. Recent processing times are updated frequently on the CIC website. In calendar year 2010, the national processing time for 80% of citizenship grants was within 19 months. In 2010, citizenship grants were processed for 129,907 adults. See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship

Recent processing times are updated quarterly on the CIC website. In calendar year 2010, the national processing time for 80% of citizenship grants was within 19  months and citizenship grants were processed for 153,644 persons. See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship

Recent processing times are updated quarterly on the CIC website. In calendar year 2010, the processing time for 80% of citizenship proofs was within nine months. Proof of citizenship processing times are updated regularly on the CIC website. In 2010, CIC issued 69,766 citizenship proofs. See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes for more information.

Fees for Processing Access Requests Filed under the ATIA

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA website provides further details. CIC received 18,862 requests under the ATIA in 2010–11 (not including 1,698 requests carried over from the previous year) and completed 18,070 requests during the same period. In 92% of cases, CIC responded within the legislative timeframe. The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: CIC has experienced significant increases in the number of ATIA requests it receives. Over the past three years, the number of requests has increased 34%, which has resulted in increased costs to process these requests. Source: Annual Report 2010–2011—Privacy Act, Access to Information Act.

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Correctional Service Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Fees charged for the processing of requests filed under the Access to Information Act

Fee Type: Other Products and Services (O)

Fee-Setting Authority: Access to information Act

Date Last Modified: No modification has been made to the fee structure since the Act has been promulgated

Performance Standards: The Access to Information Act stipulates that requests must be answered within 30 days, unless extensions are warranted as per section 9 of the Act

Performance Results: In fiscal year 2010-2011, CSC received 604 formal requests under the Access to Information Act. Compliance rate for fiscal year 2010-2011 was 84%.

2010-2011 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4.5 6.4 1,230 2011-12 6.4 1,250
2012-13 6.4 1,250
2013-14 6.4 1,250

Other Information: Access to Information requesters are contacted on a regular basis, as part of our Duty to Assist, and encouraged to reduce the scope of requests whenever additional fees are to be charged, for example, search fees on vague requests; search and preparation; photocopying fees where requests are voluminous.

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of requests filed under the Access to Information Act (ATIA) – Including application, search, and reproduction fees Response provided within 30 days following receipt of request: the response time may be extended pursuant to section 9 of the ATIA.  Notice of extension to be sent within 30 days after receipt of request.

In fiscal year 2010-2011, CSC received 604 formal requests under the ATIA. Compliance rate for fiscal year 2010-2011 was 84%.

The service standard is established by the ATIA and the Access to Information Regulations.  Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: N/A

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Department of Justice Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: The family Order and Agreements Enforcement Assistance (FOAEA)

Fee Type: Regulatory

Fee-setting Authority: FOAEA Act

Date Last Modified: March 1999

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,200 7,371 3,102 2011-12 7,300 2,644
2012-13 7,300 2,610
2013-14 7,300 2,621



User Fee: The Central Divorce Proceedings

Fee Type: Regulatory

Fee-setting Authority: CRDP Fee Order

Date Last Modified: May 1986

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
800 720 898 2011-12 738 995
2012-13 738 995
2013-14 738 995



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other product and services

Fee-setting Authority: Access to Information Act (ATIA)

Date Last Modified: 1992

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3 6 1,842 2011-12 3 2,334
2012-13 2 2,775
2013-14 2 3,243

Other Information: Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 8,000 8,091 4,000 2011-12 8,038 3,638
2012-13 8,038 3,604
2013-14 8,038 3,616
Subtotal Other Products and Services 3 6 1,842 2011-12 3 2,334
2012-13 2 2,775
2013-14 2 3,243
Total 8,003 8,097 5,842 2011-12 8,041 5,972
2012-13 8,040 6,379
2013-14 8,040 6,859

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
The family Order and Agreements Enforcement Assistance (FOAEA) 1. Garnishment applications under Part II of the Act will be in effect 35 days after receipt. 72,026 new garnishment applications accepted within the time frame. Standard met at 100%.

Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance and enforcement programs, courts, creditors and other federal government partners, indicate a high level of satisfaction with the services provided under both the Family Orders and Agreement Enforcement Assistance and Central Registry of Divorce Proceedings programs.

A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction.

2. Public enquiries are to be responded to within 48 hours. A total of 84,587 calls were received
The Central Divorce Proceedings 1. Clearance Certificates are to be issued within 3 weeks of receipt of the application. Standard met at 90%. A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction.
2. Divorce information is to be provided to Statistics Canada annually, according to schedule. Standard met at 100%.
3. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within five business days. Approximately 100 to 150 daily telephone enquiries and written enquiries were received and standard was met at 90%.
4. Quarterly invoices and compensation reports are to be issued within 30 days. Standard met at 100%.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1

Standard met at 95.7%. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.

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Economic Development Agency of Canada for the Regions of Quebec

Report on User Fees

User Fees and Regulatory Charges (User Fees Act)


User Fee: Fees may be charged under the Access to Information Act. Where applicable, other fees may also be charged for reproduction, alternative format, research, preparation, production and programming.

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act and Regulations

Date Last Modified: March 2011

Performance Standards: The person responsible in the organization is responsible for conveying in whole or in part the documents requested, within 30 days following receipt of the access to information request. Pursuant to section 9 of the Act, the response time may be extended; notice of extension must then be sent. Further details on the Access to Information Act can be found at: Department of Justice Web site.

Performance Results: In 2010-2011, the Agency responded to 83% of requests within
30 days following their receipt.

2010-11 ($ thousands) Planning Years ($ thousands)
Planned Revenue Actual Revenue Full Cost Fiscal Year Planned Revenue Estimated Full Cost
0.2 0.08 117.6 2011-12 0.1 177.6
2012-13 0.1 173.0
2013-14 0.1 176.9

Other Information: The Agency follows Treasury Board Secretariat guidelines with regard to imposing and waiving access fees. For example, it waives the collection of fees of less than $25. For amounts exceeding $25, the Agency decides whether to collect fees in whole or in part, based on an assessment of public interest.

External Fees (Policy on Service Standards for External Fees)


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for processing access requests submitted to the Agency under the Access to Information Act Under the Act, a response to an access to information request must be provided within 30 days following receipt of the request.

Pursuant to section 9 of the Act, the response time may be extended in certain situations; notice of extension must then be sent to the applicant within 30 days after receipt of the request.

Further details on the Access to Information Act can be found at Department of Justice website.
In 2010-2011, 15 requests (83%) were processed within 30 days.

Two requests (11%) were processed in 31-60 days. One of the two requests was the subject of an extension of which the applicant was notified.

One request (6%) was processed in 61-120 days and was the subject of an extension.
No consultation, since the Regulations and the Access to Information Act establish the service standards.
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Environment Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Access to Information Act (ATIA)

Fee Type: O

Fee-Setting Authority: Access to Information Act, subsection 11(1) and paragraph 77(1)(d); Access to Information Regulations

Date Last Modified: 1992

Performance Standards: A response is provided within 30 calendar days following the receipt of a request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after the receipt of the request. The Access to Information Act provides further details: http://laws-lois.justice.gc.ca/eng/acts/A-1/index.html

Performance Results: Environment Canada received 1128 requests in 2010-2011 and processed 1171 requests, including some carried over from the previous year. One hundred and seventy two (172) requests were carried over to 2011-2012.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8.5 11.8 1,105.5 2011-12 9.5 1,100.00
2012-13 10.0 1,200.00
2013-14 10.5 1,300.00



User Fee: Cap Tourmente National Wildlife Area – NWA Admission Fees

Fee Type: R

Fee-Setting Authority: Canada Wildlife Act, s. 12, Wildlife Area Regulations

Date Last Modified: 2003

Performance Standards: Environment Canada strives to meet visitor needs by delivering quality services and providing access to safe and properly maintained facilities. Visitors also have access to bilingual reception and interpretative services provided by experienced and qualified personnel to help them learn more about the Cap Tourmente Wildlife Area and wildlife conservation.

Performance Results: Feedback from a number of visitors shows that they are generally satisfied with the services offered and the quality of facility maintenance.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
155.0 162.7 386.0 2011-12 155.0 386.0
2012-13 175.0 388.0
2013-14 175.0 390.0

Other Information: Rising oil prices have had an impact on fixed maintenance and operating costs for the Cap Tourmente Wildlife Area. Group reservations for the Cap Tourmente summer day camps for children have been on an upward trend. There are plans to amend the regulations in 2012-2013 to increase NWA admission fees, which will generate approximately $175,000 in annual income. If this increase is not granted, revenues for 2012 to 2014 will be in the order of 155,000 (same level as 2010-2011), in which case NWA operating and maintenance costs will far exceed generated income.



User Fee: Cap Tourmente National Wildlife Area – Hunting Permits

Fee Type: R

Fee-Setting Authority: Canada Wildlife Act, s. 12, Wildlife Area Regulations

Date Last Modified: 2001

Performance Standards: During the fall hunting season at the Cap Tourmente NWA, Environment Canada strives to meet hunter needs and ensure they enjoy their hunting experience by providing qualified and experienced support personnel, quality services, and access to safe and properly maintained facilities.

Performance Results: According to a survey of permit holders conducted in 2005, hunters were very satisfied with the quality of facility maintenance. In addition, several hunters register every year for the Cap Tourmente hunting program, which is a good indicator of their satisfaction with the services provided.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
55.0 50.6 85.0 2011-12 45.0 85.0
2012-13 55.0 85.0
2013-14 55.0 85.0

Other Information: Income is expected to drop in 2011-2012 as compared to previous years due to the elimination of the spring hunting season. In addition, registration fees for the fall 2011 hunting season were deposited in 2010-2011.




User Fee: Migratory Bird Program – Migratory Game Bird Hunting Permit

Fee Type: R

Fee-Setting Authority: Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations C.R.C., c.1035

Date Last Modified: 1998 – SOR/98-314

Performance Standards: Migratory game bird hunting permits are sold for $8.50 and wildlife habitat conservation stamps are sold for $8.50 for a total cost of $17.00 (permit holders are required to affix the stamp to the permit to validate it). They are available as of August 1st at Canada Post offices and from select provincial and private vendors. The performance standard is to ensure that an adequate number of permits is available for distribution as of this date for the duration of the hunting season in each province.

Permits validated with the wildlife habitat conservation stamp are mandatory for migratory game bird hunting. Hunters or their representatives must go to the vendor’s location in person to purchase their migratory game bird hunting permits. Customers receive quality services from permit vendors. They receive their permits a few minutes after completing the transaction.

There are currently no talks underway to increase permit prices.

Performance Results: Migratory game bird hunting permits were available within the prescribed time period to meet hunter demand. All migratory game bird hunting permits were issued within a few minutes after purchase. Canada Post modified the distribution process to ensure adequate distribution to all points of sale.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,600.0 1,231.0 960.0 2011-12 1,200.0 960.0
2012-13 1,200.0 960.0
2013-14 1,200.0 960.0




User Fee: Migratory Bird Program – Wildlife Habitat Conservation Stamp

Fee Type: R

Fee-Setting Authority: Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations

Date Last Modified: 1991

Performance Standards: The retail value of wildlife habitat conservation stamps (unsigned booklets) is $8.50 per stamp. The performance standard is to ensure that an adequate number of single stamps is available for migratory game bird hunting permits and that a certain number of wildlife habitat conservation stamps is available for distribution by Canada Post and vendors selected by Wildlife Habitat Canada (WHC).

Collectors can purchase wildlife habitat conservation stamps at Canada Post outlets and from Wildlife Habitat Canada and selected vendors by email, phone, and fax (there is a two-week handling period). The price of wildlife habitat conservation stamps ranges from $8.50 for a single stamp to $136.00 for a sheet of 16 stamps; booklets signed by the artist are also available for $20.00. There are currently no talks underway to increase the price of wildlife habitat conservation stamps.

Performance Results: At the beginning of the 2010 fiscal year, a sufficient number of wildlife habitat conservation stamps was available to meet purchase and migratory game bird hunting permit requirements. Customers were able to purchase wildlife habitat conservation stamps from Canada Post outlets, or by mail, phone, and fax. Stamps were made available to customers within the prescribed two-week handling period. Wildlife habitat conservation stamp purchases made through Wildlife Habitat Canada and selected vendors in person, by phone, or by mail were also processed within the prescribed two-week handling period. No complaints were received concerning the availability of stamps.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,900.0 1,080.0 960.0 2011-12 1,100.0 960.0
2012-13 1,100.0 960.0
2013-14 1,100.0 960.0




User Fee: Disposal at Sea Permit Application Fee

Fee Type: R

Fee-Setting Authority: Canadian Environmental Protection Act, 1999 (CEPA 1999), ss. 135(1); Disposal at Sea Regulations

Date Last Modified: 2001

Performance Standards: Under the application fee, each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette and issued to permit holder within 120 days of applying if the application is complete and there are no issues from other stakeholders.

Performance Results: Met service standard of permit issuance within 120 days of receipt of a complete application on 85% of delivered permits. Service standard was not met on permits that involved dredging or disposal in newly designated killer whale critical habitat. These permits required extra time to coordinate with DFO and ensure that disposal operations would not destroy critical habitat.

For further details see www.ec.gc.ca/seadisposal/.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200.0 220.0 1,021.0 2011-12 200.0 1,021.0
2012-13 200.0 1,021.0
2013-14 200.0 1,021.0




User Fee: Disposal at Sea Permit Fee

Fee Type: R

Fee-Setting Authority: Financial Administration Act (FAA), par. 19.1(a); Disposal at Sea Permit Fee Regulations

Date Last Modified: 2010

Performance Standards: The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate that the resource is used sustainably for the Canadian public.

Performance Results: Met the service standards. Permittees disposed of dredged and excavated material authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.

For further details see www.ec.gc.ca/seadisposal/.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,300.0* 543.1* 1,228.4 2011-12 1,000.0 1,100.0
2012-13 1,100.0 1,100.0
2013-14 1,200.0 1,100.0

*The variation between the forecasted revenue and the actual revenue was largely due to the designation of Killer Whale Critical habitat on the west coast that caused a difficulty and delay in issuing permits. As a result the program had to refund some of the money as the permits were not delivered in time to use them, and some permit applications were never received as a result of the ongoing difficulties.

The revenue associated to this user fee is variable and difficult to estimate in advance due to the following: Dredging/disposal is cyclical and vary from year to year; small client base with a few clients with very large volume and the permits which are refundable, at any time, for the unused part.




User Fee: Aviculture and Taxidermy

Fee Type: R

Fee-Setting Authority: Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations

Date Last Modified: Prior to 1978

Performance Standards: These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, applicants must meet certain requirements; for example, with respect to aviculture, a person must demonstrate that they will wing-clip/pinion or keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits, or notify applicants of the reasons for denying a permit, within 30 days of receiving the application.

Performance Results: All applications were processed within the 30-day timeframe unless site inspections were required. In those cases (10% of all applications), an additional 30–60 days were required to process the application.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
N/A 12.4 34.0 2011-12 12.9 34.0
2012-13 12.7 34.0
2013-14 12.6 34.0




User Fee: New Substances Notification Regulations

Fee Type: R

Fee-Setting Authority: New Substances Fees Regulations

Date Last Modified: June 2010

Performance Standards: All notifications are reviewed and decisions taken within the prescribed time frames. Requests are acknowledged by letter, email or fax within 10 business days of receipt.

Performance Results: All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95% of the time within 10 days.

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
350.0 417.0 3,700.0 2011-12 350.0 3,700.0
2012-13 350.0 3,700.0
2013-14 350.0 3,700.0

Other Information: Note that the actual revenues are shared between EC (2/3) and HC (1/3) (In 2010-2011 EC kept $263,508 and HC received $131,754)


User Fees Totals


($ thousands)
  2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 5,560.0 3,716.8 8,374.4 2011-12 4,062.9 8,246.0
2012-13 4,192.7 8,248.0
2013-14 4,292.6 8,250.0
Subtotal Other Products and Services 8.5 11.8 1,105.5 2011-12 9.5 1,100.0
2012-13 10.0 1,200.0
2013-14 10.5 1,300.0
Total 5,568.5 3,728.6 9,479.9 2011-12 4,072.4 9,346.0
2012-13 4,202.7 9,448.0
2013-14 4,303.1 9,550.0

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request.

The Access to Information Act provides further details: http://laws-lois.justice.gc.ca/eng/acts/A-1/index.html.
Environment Canada received 1128 requests in 2010-2011 and processed 1171 requests, including some carried over from the previous year. One hundred and seventy two (172) requests were carried over to 2011-2012. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat for amendments made in 1986 and 1992.
Cap Tourmente National Wildlife Area – Admission Fees Environment Canada strives to meet visitor needs by delivering quality services and providing access to safe and properly maintained facilities. Visitors also have access to bilingual reception and interpretative services provided by experienced and qualified personnel to help them learn more about the Cap Tourmente Wildlife Area and wildlife conservation. Feedback from a number of visitors shows that they are generally satisfied with the services offered and the quality of facility maintenance. No consultations are planned for 2011-2012.
Cap Tourmente National Wildlife Area – Permit Sales In order to meet hunter needs during the hunting season at Cap Tourmente and ensure they enjoy their stay enough to come again, Environment Canada strives to make sure they have access to properly maintained facilities such as attractive trails, pleasant eating areas geared to hunters, and sufficient parking spaces and bathrooms. According to a survey of permit holders conducted in 2005, hunters were very satisfied with the quality of facility maintenance. No consultations are planned for 2011-2012.
Disposal at Sea Permit Application Fees Under the application fee, each application will be reviewed according to Schedule 6 of the Canadian Environmental Protection Act, 1999 (CEPA 1999) and the Disposal at Sea Regulations. This involves public notice, application that provides detailed data, scientific review and payment of fees. Each permit will be published in the Canada Gazette and issued to the permit holder within 120 days of applying if the application is complete and there are no issues from other stakeholders. Met service standard of permit issuance within 120 days of receipt of a complete application on 85% of issued permits. Service standard was not met on permits that involved dredging or disposal in newly designated killer whale critical habitat. These permits required extra time to coordinate with DFO and ensure that disposal operations would not destroy critical habitat. Advice was provided to applicants to assist timely permit reviews. Application fees set in 1993 were rolled over in 2001. Regulatory Impact Assessment Statements and multi-stakeholder consultations were conducted before each regulation was enacted. The last review was conducted in 2003 and its report concluded that no change to fees was required. All consultations between 1993 and 2003 involved discussion papers, public meetings and final reports.

For further details see www.ec.gc.ca/iem-das
Disposal at Sea Permit Fees The permit holder has access to a permitted site and is permitted to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate that the resource is used sustainably for the Canadian public. Met the service standards. Permit holders disposed of dredged and excavated material as authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines. Multi-stakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance for the fee, but there was some concern for how it would be set. Permit holders indicated that they preferred a proportional volume-based fee. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was conducted in 2003 and its report concluded that no change to the fee was required. Further consultations were undertaken between 1993 and 2003 involving discussion papers, public meetings and final reports.

For further details see www.ec.gc.ca/iem-das.
Migratory Bird Program – Migratory Game Bird Hunting Permit Migratory game bird hunting permits are sold for $17.00. They are available as of August 1st at Canada Post offices and from select provincial and private vendors. The performance standard is to ensure that an adequate number of permits is available for distribution as of this date for the duration of the hunting season in each province.

Permits validated with the wildlife habitat conservation stamp are mandatory for migratory game bird hunting. Hunters or their representatives must go to the vendor’s location in person to purchase their migratory game bird hunting permits. Customers receive quality services from hunting permit vendors. They receive their permits a few minutes after completing the transaction.

There are currently no talks underway to increase permit prices.
Migratory game bird hunting permits were available within the prescribed time period to meet hunter demand. All migratory game bird hunting permits were issued within a few minutes after purchase. Canada Post modified the distribution of migratory game bird hunting permits to ensure adequate distribution to all points of sale. There have been no recent consultations. Income from the sale of migratory game bird hunting permits is deposited directly into the Consolidated Revenue Fund. No consultations are planned for 2011-2012.
Migratory Bird Program – Wildlife Habitat Conservation Stamp The retail value of wildlife habitat conservation stamps is $8.50 per stamp. The performance standard is to ensure that an adequate number of single stamps is available for migratory game bird hunting permits and that a certain number of wildlife habitat conservation stamps is available for distribution by Canada Post and vendors selected by Wildlife Habitat Canada (WHC).

Collectors can purchase wildlife habitat conservation stamps at Canada Post outlets and from Wildlife Habitat Canada and selected vendors by email, phone, and fax (there is a two-week handling period). The price of wildlife habitat conservation stamps ranges from $8.50 for a single stamp to $136.00 for a sheet of 16 stamps; booklets signed by the artist are also available for $20.00.

There are currently no talks underway to increase the price of wildlife habitat conservation stamps.
At the beginning of the 2010 fiscal year, a sufficient number of wildlife habitat conservation stamps was available to meet purchase and migratory game bird hunting permit requirements. Customers were able to purchase wildlife habitat conservation stamps from Canada Post outlets, or by mail, phone, and fax. Stamps were made available to customers within the prescribed two-week processing period. Wildlife habitat conservation stamp purchases made through Wildlife Habitat Canada and selected vendors in person, by phone, or by mail were also processed within the prescribed two-week handling period. No complaints were received concerning the availability of stamps. No consultations are planned for 2011-2012.
Migratory Bird Program - Avicultural Permits, Taxidermist Permits, and Eiderdown Permits These permits are issued by Environment Canada's regional offices at a cost of $10 per unit following a review of applications and renewal requests received from the public. Applicants must meet certain criteria to be eligible. For instance, aviculture applicants must demonstrate that they will keep the birds in an enclosure and clip their wings to prevent them from mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire on December 31 of the year in which they were issued. The performance standard is to review all incoming applications and to either issue a permit or advise the applicant of the reason his application was denied within 30 days of receipt. All applications were processed within the prescribed 30-day time frame, unless site inspections were required. In these cases (10% of all applications), an additional 30 to 60 days were required to process the applications. As these inspections are under the purview of the Environmental Enforcement Directorate, processing time depends entirely on the officers’ workloads. Since revenues and costs are negligible and as no complaints were received, there are currently no plans to hold consultations.
New Substance Notification All notifications are reviewed and all decisions are taken within the prescribed time frame. Requests are acknowledged by mail, e-mail, or fax within 10 business days of receipt. All new substance notifications were processed and all decisions were taken within the legislated time period. Responses to 95% of requests received by mail, email, or fax were sent within 10 days. Amendments to the New Substances Notifications Regulations were published in Canada Gazette Part II in September 2005. The Charter and Service Standards were updated and published in 2006 as part of the Service Delivery Improvement Initiative of the New Substances Division. In addition, a notifier survey designed in 2004 was implemented to determine areas for improvement in the Program. A second notifier survey for the New Substances Program was conducted in the 2009-2010 fiscal year. Results from both surveys will be used as a benchmark for the Program's improvement initiatives.
Haying & Grazing (CWS Agricultural Activity) A standing request list - “Notice of Interest” - is searched to identify applicants interested in the activity e.g., haying, grazing, crop. If no interest is shown then a call for applications is made through ads in local papers or other suitable means. Interested persons are asked to fill out a Canadian Wildlife Service (CWS) agricultural activity application form. Application forms are reviewed to determine the most suitable candidate and a reference check of the candidate(s) is conducted. The current CWS agricultural permit application form was developed in 1984 and based on the Saskatchewan Environment & Resource Management and Saskatchewan Agriculture and Food permit process. It was revised in 1988 in response to drought conditions. Permits are issued for a period of less than one year and expire on December 31st of the year issued. The fee structure for haying and grazing is based upon the current rates used by Saskatchewan Environment and Saskatchewan Agriculture and Food to ensure “equal service for equal fee” between departments is achieved. Federal lands are monitored to ensure permit conditions are being met and habitat management goals (e.g., maintain native plant community and habitat for wildlife and reduce weed and exotic species invasion) are achieved through the activity. If so, the permit will be granted in subsequent years (subject to annual review). The most suitable applicant is contacted to confirm their interest in obtaining a permit. Discussions are held to ensure the applicant understands and agrees to all conditions that will be on the permit. It is also ensured that the applicant understands the permit is only for one season, and that if any conditions of the permit are not followed, the permit may be immediately revoked by the Minister. Prospective grazing patrons must also submit a grazing plan which is reviewed and refined if required. Changes are reviewed with the patron to make sure they understand and agree with final grazing plan and permit conditions.
Entry Fees: Biosphère (Montréal). Entrance fees (including tax) are: Adult: $12, Students (18 years old and older): $8. Ecoological House visits only $2. Youth (17 years old and under): Free (does not apply to organized groups) Throughout the year, visitors to the Biosphère have access to visitor services and interpretation services in the exhibition halls, guided activities on various environmental subjects, and educational workshops designed especially for groups, as well as maintained facilities (exhibition halls, rest areas, lookouts, parking, etc.) According to visitors’ written comments, which are gathered daily, and evaluation sheets completed by group leaders, a majority of visitors were very satisfied with their individual or group visit experience, and with the other services. When a group visits, the group leader (e.g., the teacher) must complete an assessment of the services received. For visits by individuals, a sample survey will be conducted in 2011-2012.
Publications Most publications are provided free of charge. They are available in the Environment Canada online catalogue in various formats (print, HTML, PDF).Publications (free or sold) are promoted through various vehicles and tools, including the Environment Canada online catalogue, conferences, trade fairs, promotional flyers and the Canada Gazette. Clients include departments, corporations and institutions, as well as the public. Orders are received online via an ordering site, or by phone, email and fax. Requests are generally processed in the order in which they are received, and an order tracking system is in place. Orders are also categorized by priority, with those involving legal statutes, ministerial enquiries and rush orders being treated as high priorities. Turn-around time for individual orders (packaging and shipping) is within three to five working days.

Packaging and shipping is carried out at a dedicated facility (Distribution Centre, 171 Jean-Proux, Gatineau QC K1A 0H3). Items are shipped by Canada Post for the most part, unless the client chooses alternative means, in which instance the Department fully recovers the associated costs. In addition to sending publications out by mail, publications are also distributed through government libraries, electronic distribution, and conferences. From 1991 to 2011, some publications were sold. The practice of selling some publications to recover the printing costs, as opposed to distributing publications at no cost, was implemented for very scientific non-mandatory reports aimed at targeted audiences. This was to avoid large orders from people who would not benefit from the specialized content. The rationale was that the public would be more careful about the quantity ordered if payment were required for the publication.
The online ordering set-up has a built-in tracking system. For audit purposes, all supporting documentation for sold publications (purchase orders, requests, etc.) is attached to the invoice. Most items were prepaid, with the exception of purchases by other government departments and Canadian companies that are set up for purchase orders. For international orders, Environment Canada asks for prepayment before shipping the items, to prevent having to recover small amounts at year end.

The only delays experienced in the past involved reprinting. The online order tracking system allows Environment Canada staff to view the orders; post invoices, work order and shipping information; and to chronologically list all correspondence with the client. Items are categorized as PENDING, PROCESSING and COMPLETED, and are viewed daily to make sure that all orders are completed in a timely fashion. In 2010-2011, Communications Branch has initiated a strategic review and a cost analysis of its publications service; as a result, Environment Canada abolished the services of selling publications. As of April 1, 2011, all publications are available at no cost, but limited the number of publications to be ordered. Few publications were sold from April 1, 2010 to March 31, 2011 as EC phased out the cancellation of this service.
All publications promote our 1-800 number to voice concerns and complaints.

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Fisheries and Oceans Canada

User Fees


On March 31, 2004, Parliament gave legal effect to the User Fees Act with the aim of strengthening the elements of accountability, oversight, and transparency in the management of user fee activities. The User Fees Act requires departments to annually submit to Parliament a list of all user fees in effect, irrespective of when the fees were established.

The table below lists DFO's user fees for which revenues were collected during the fiscal year 2010-11. Since the establishment of the User Fees Act, DFO has not introduced any new user fees, nor has the Department increased any existing user fees.

DFO collects fees for the conferring of Rights and Privileges (Regulatory - R) and for Other Goods and Services (O).

Note: Performance standards under the User Fees Act must be established as part of a user fee proposal process, with specific provisions outlining how the standards are to be established. DFO has not introduced new user fees, nor introduced amendments to existing ones that would require a user fee proposal under the Act; and has no such information to report. Information on DFO's service standards for current fees and performance results can be found in the table on External Fees.

Maintenance Dredging Services Tonnage Fee1

Description: Intended to recover from commercial vessels the total direct costs incurred by CCG to manage maintenance dredging services in the St. Lawrence Shipping Channel. Services provided consist of the management of the maintenance dredging program for the St. Lawrence Shipping Channel.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 2003

1 Since 1997, and at the request of industry, the Canadian Coast Guard has managed the maintenance dredging of the navigation channel of the St. Lawrence River between the Port of Montreal and the Île aux Coudres near Quebec City. The current fee schedule, which replaces the earlier fee schedule that expired on March 31, 2003, extends the arrangement whereby the Canadian Coast Guard is reimbursed, via fees, for the total direct costs it incurs to ensure commercial navigation. Full cost figures are based on total direct costs (rather than full costs), which include direct labour costs (including employee benefits), direct operating costs, direct material costs, program support costs, and capital acquisitions (to the extent that these capital acquisitions form part of an output).

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4,600 5,667 2011-12 4,600
2012-13 4,600
2013-14 4,600

Marine Navigation Services Fee

Description: Intended to recover a portion of the full costs incurred by CCG to provide marine navigation services to commercial vessels. Services provided include short-range aids to navigation and vessel traffic services.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 2005

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
27,718 27,649 2011-12 27,818
2012-13 27,818
2013-14 27,818

Marine Communication and Traffic Services/Coast Guard Radio Communications Charges

Description: Rates charged for person-to-person communications by radio-telephone or radio-telegram from ship to shore or from shore to ship.

Fee Type: O

Fee-setting Authority: Section 19 of the Financial Administration Act

Date Last Modified: 1994

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
75 16 2011-12 44
2012-13 44
2013-14 44

Icebreaking Services Fee

Description: Intended to recover a portion of the full costs incurred by CCG to provide icebreaking services to commercial vessels. Services provided include route assistance (channel maintenance and ship escorts), ice routing and information services, and some harbour/wharf breakouts where not provided by commercial operators.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 1998

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
13,781 4,590 2011-12 13,781
2012-13 13,781
2013-14 13,781

Hydrography

Description: Sale of charts and publications

Fee Type: O

Fee-setting Authority: Financial Administration Act, Oceans Act

Date Last Modified: 1996

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,400 1,541 2011-12 1,400
2012-13 1,400
2013-14 1,400

Fisheries Management

Description: Commercial fishing licence fees

Fee Type: R

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1995

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
34,515 33,815 2011-12 32,450
2012-13 32,250
2013-14 32,050

Fisheries Management

Description: Recreational fishing license fees

Fee Type: R

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1996

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4,300 5,287 2011-12 5,746
2012-13 5,300
2013-14 5,200

Fisheries Management

Description: Pacific Salmon Conservation Stamp

Fee Type: R, O

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1995

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,049 1,304 2011-12 1,400
2012-13 1,350
2013-14 1,200

Access to Information

Description: Fees charged for the processing of Access requests filed under the Access to Information Act.

Fee Type: O

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
13 13 2011-12
2012-13
2013-14

User Fee Totals


($ thousands)
2010-11 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 47,587 39,476 2011-12 39,596
2012-13 38,900
2013-14 38,450
Subtotal Other Products and Services 39,864 40,405 2011-12 47,643
2012-13 47,643
2013-14 47,643
Total 87,451 79,881 2011-12 87,239
2012-13 86,543
2013-14 86,093
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Foreign Affairs and International Trade Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Access to Information Act fees

Fee Type: Other Products and Services

Fee-setting Authority: Section 11 of the Access to Information Act (ATIA) and section 7 of the Access to Information Regulations

Date Last Modified: Section 11 (ATIA) was last modified in 1992 (C-2, s.2).

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act (http://laws-lois.justice.gc.ca/eng/acts/A-1/) provides fuller details.

Performance Results: The statutory deadlines were met 68.5% of the time in 2010-11; this is a significant (20%) improvement over last year, when the deadlines were met 45.9% of the time.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
10 6 3,852 2011-12 10 5,876
2012-13 10 5,876
2013-14 10 5,876

Other Information: N/A



User Fee: Any national of a foreign state who applies to enter Canada under the International Experience Canada (IEC) program shall, if the application is approved, pay a participation fee of $150.

Fee Type: Regulatory—Program Participation Fee

Fee-setting Authority: Order JUS-609929 amending the Order-in-Council P.C. 2000-1723 of November 30, 2000, made pursuant to paragraph 19(1)(b) of the Financial Administration Act

Date Last Modified: October 3, 2007

Performance Standards: All complete IEC applications that are received at Canadian missions in participating countries are processed within eight weeks.

Performance Results: 92.7% of complete applications were processed within eight weeks from January 1st to December 31st 2010.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
10,100 8,071 7,288 2011-12 13,000 10,000
2012-13 14,000 11,000
2013-14 15,000 12,000

Other Information: Please note that the discrepancy between the “Revenue” and “Full Cost” columns is due to a program timeline that each year produces an influx of around $2 million in the middle of the month of March. This money is transferred to the next fiscal year, which causes the difference between the “Revenue” and the “Full Cost” columns every year. This $2 million is essential to program operations and is used to reimburse the over-programming costs at the beginning of each fiscal year.



User Fee: Fees for the issuance of export and import certificates and permits

Fee Type: Other products and services

Fee-setting Authority: Export and Import Permits Act and Export and Import Permits and Certificates Fees Order

Date Last Modified: May 19, 1995

Performance Standards: Deliver non-routed import and export permits within 15 minutes of the time of application; process within four business hours permit applications that are automatically redirected (routed) to departmental officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required.

Performance Results: 99% success rate on the processing of over 510,000 applications in fiscal year 2010–11.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
6,400 6,760 7,100 2011-12* 2,400 7,100
2012-13* 2,400 7,100
2013-14* 2,400 7,100

Other Information: * Projected decreased revenues partly based on a revised monitoring program for steel imports.



User Fee: Consular Service Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Service Fee Regulations pursuant to the Department of Foreign Affairs and International Trade Act

Date Last Modified: The Consular Service Fee was introduced on November 8, 1995, and has not been modified.

Performance Standards: Consular Services performance standards are grouped under the following service standards categories:

  1. Protection and Assistance
  2. Contact with Prisoners
  3. Passports and Citizenship
  4. Information—Canada/Third Countries
  5. Information—Local
  6. Legal and Notary

For more information, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Consular services are provided to Canadians 24 hours a day, seven days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Watch and Response Centre in Ottawa. Emergency situations are dealt with immediately.

Every effort is made to obtain solutions for specific problems and to provide the required service. However, the department's ability to do so and its success are conditioned, in many instances, by the laws and regulations of other countries as well as the quality and level of cooperation offered by persons and organizations outside the Government of Canada.

Performance Results: Of the 5,723 Canadians who completed a Client Feedback Form in 2010–11, fully 95% said they were satisfied or very satisfied with the services received. The department also reports on performance against passport, citizenship and arrest/detention service standards. This information for 2010–11 is noted below.

Canada's missions abroad are asked to make regular contact with long-term Canadian detainees. The frequency of contact reflects local conditions: once every three months (e.g. in much of Latin America, Africa and Asia), once every six months (e.g. in much of Western Europe) or once every 12 months (e.g. in the United States, where close to 75% of these detainees are located). As of March 31, 2011, missions met this standard 92% of the time.

Missions are asked to report on their ability to accept, review and forward citizenship applications to Canada within the 10-day service standard. During 2010–11, they did so successfully with 90% of the applications.

Missions are monitored on their ability to meet the 15-day service standard for passport issuance. They met this standard 82% of the time.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
95,200 88,800 94,000* 2011-12 95,900 95,600
2012-13 100,900 97,200
2013-14 99,500 98,800

Other Information:



User Fee: Specialized Consular Services Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Fee (Specialized Services) Regulations, pursuant to paragraph 19 (1)(a) of the Financial Administration Act

Date Last Modified: June 3, 2010

Performance Standards: Specialized Consular Services performance standards are grouped under the following service standards categories:

For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Performance Results: Client feedback from 403 clients of legal and notary services demonstrated an overall satisfaction level of 88%.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,600 3,600 3,800* 2011-12 3,700 3,800
2012-13 3,700 3,900
2013-14 3,700 4,000

Other Information:



User Fee: Passport Canada

Fee Type: Other products and services

Fee-setting Authority: Passport service fees regulation

Date Last Modified: December 10, 2001

Performance Standards: The standard turnaround times in working days are:

Office: Regular services
10
Offices: Urgent services
Next working day
Offices: Express services
2 to 9
Mail-in: Regular services
20
Receiving agent: Regular services
20

Performance Results: The agency issued 4,422,206 passports in 2010–11 and met its service commitments to Canadians in all areas of operations at a rate of 99.47% overall. Specifically, 99.40% of applications submitted by mail were processed within 20 working days, 99.49% of applications submitted in person were processed within 10 working days, and 99.60% of applications submitted through receiving agents were processed within 20 working days.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
289,567 269,541 290,686 2011-12 283,697 329,121
2012-13 298,568 382,568
2013-14 294,457 294,457

Other Information: N/A


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 299,667 277,612 297,974 2011-12 296,697 339,121
2012-13 312,568 393,568
2013-14 309,457 306,457
Subtotal Other Products and Services 105,210 99,166 108,752 2011-12 102,010 112,376
2012-13 107,010 114,076
2013-14 105,610 115,776
Total 404,877 376,778 406,726 2011-12 398,707 451,497
2012-13 419,578 507,644
2013-14 415,067 422,233

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) pursuant to the Access to Information Regulations.

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: (http://laws-lois.justice.gc.ca/eng/acts/A-1/).

The Office of the Information Commissioner has, in the past, considered a performance rate of 85% as standard and 80% as failure.

Statutory deadlines met 68.5% of the time.

The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Any national of a foreign state who applies to enter Canada under an international youth program shall, if the application is approved, pay a fee of $150.

Complete IEC applications that are received at Canadian missions in participating countries are processed within eight weeks.

92.7% of complete applications were processed within eight weeks from January 1 to December 31, 2010.

Consultations for the implementation of fees included direct communications and interviews conducted by Ipsos Reid with 25 stakeholders, including non-governmental organizations, DFAIT, Citizenship and Immigration Canada (CIC), missions abroad and foreign government stakeholders. Overall stakeholder reaction was positive.

Fees for the issuance of export and import certificates and permits

Deliver non-routed import and export permits within 15 minutes of the time of application; process within four business hours permit applications that are automatically redirected (routed) to departmental officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required.

99% success rate on the processing of over 510,000 applications in fiscal year 2010–11.

Stakeholder surveys were conducted with a few client groups in 2010–11. Similar surveys will continue to be used in 2011–12. In addition, the department has ongoing consultative bodies to provide input on behalf of stakeholders with respect to certain trade controls, as well as regular outreach and specific consultations with associations and companies with respect to export controls for strategic goods.

Consular Services Fee

Consular services are based on written service standards (established in 1995), which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp as well as at all missions abroad, where they are either in public view or can be provided by employees.

Consular services are provided to Canadians 24 hours a day, seven days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately.

See Performance Results above.

The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world as well as with selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.

Specialized Consular Services Fee

These standards are available at www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp and at all Canadian missions abroad. Clients are invited to comment if they did not receive the level of service they expected or if they wish to make suggestions.

Client feedback from 403 clients of legal and notary services demonstrated an overall satisfaction level 88%.

The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world as well as with selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.

Canada Revolving Fund

The standard turnaround times in working days are:

Office: Regular services
10
Offices: Urgent services
Next working day
Offices: Express services
2 to 9
Mail-in: Regular services
20
Receiving agent: Regular services
20

In 2010–11, 99.40% of applications submitted by mail were processed within 20 working days, 99.49% of applications submitted in person were processed within 10 working days, and 99.60% of applications submitted through receiving agents were processed within 20 working days.

N/A


Other Information:

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Hazardous Materials Information Review Commission

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges (User Fees Act)


User Fee: Confidential business information exemption fee

Fee Type: Regulatory (R)

Fee-setting Authority: Hazardous Materials Information Review Act

Date Last Modified: June 2002

Performance Standards: Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included

Performance Results: 100%


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
570 485 6,066 1 2011-12 570 4,535
2012-13 570 4,535
2013-14 570 4,535

1 The full cost and estimated full cost associated with user fees and regulatory charges have been revised to reflect current Treasury Board Secretariat guidelines.



User Fee: Fees charged for processing of access requested filed under the Access to Information Act (ATIA)

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request

Performance Results: 100%


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
- 0.015 2 2011-12 - -
2012-13 - -
2013-14 - -


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 570 485 6,066 2011-12 570 4,535
2012-13 570 4,535
2013-14 570 4,535
Subtotal Other Products and Services - 0.015 2 2011-12 - -
2012-13 - -
2013-14 - -
Total 570 485.015 6,068 2011-12 570 4,535
2012-13 570 4,535
2013-14 570 4,535

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Health Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges

(1) Full costs reflect actual expenditures in a given year and do not take into account additional costs needed to address existing and prevent future backlogs for 2010/11.


User Fee: Authority to Sell Drugs Fees

Fee Type: Regulatory (R)

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: Dec.1994

Performance Standards: 120 calendar days to update the Drug Product Database following notification

Performance Results: 100% within 120 calendar days


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$7,700 $7,615 $47,205 (1) 2011-12 $8,553 $53,095
2012-13 $8,724 $56,760
2013-14 $8,899 $57,896

Other Information:



User Fee: Drug Establishment Licensing Fees

Fee Type: Regulatory (R)

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: Dec. 1997

Performance Standards: 250 calendar days to issue / renew licence

Performance Results: 97.4% within 250 calendar days


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$6,000 $7,875 $20,297 (1) 2011-12 $21,901 $26,080
2012-13 $22,339 $26,601
2013-14 $22,786 $27,133

Other Information:



User Fee: Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products)

Fee Type: Regulatory (R)

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: Aug. 1995

Performance Standards: Review 1 (average time in calendar days)

Pharmaceuticals
NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin only = 300
NDS: Clin/C&M = 300
NDS: Priority Clin/C&M = 180
NDS: Labelling only = 60
NDS: Comp/C&M = 180
ANDS: C&M/Labelling = 180
ANDS: Comp/C&M = 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 180
SNDS: Rx to OTC New INDIC = 300
SNDS: Rx to OTC No New Indication =180
SNDS: Labelling only = 60
SNDS-C: Clin only =300
SANDS: Clin only = 300
SANDS: Comp/C&M = 180
SANDS: C&M/Labelling = 180
SANDS: Labelling only = 60
DIN A with data = 210
DIN A form only = 180
DIN D with data = 210
DIN D form only = 180

Biologics
NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin/C&M = 300
ANDS: Comp/C&M =180
SNDS: Priority Clin only = 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 180
SNDS: Labelling only = 60
SNDS: NOC-C Clin only = 200
DIN B with data = 210
DIN B form only = 180

Performance Results: Review 1 (average time in calendar days)

Pharmaceuticals
NDS: Priority NAS = 169
NDS: NAS = 310
NDS: Clin only = 295
NDS: Clin/C&M = 316
NDS: Priority Clin/C&M = 180
NDS: Labelling only = 50
NDS: Comp/C&M = 325
ANDS: C&M/Labelling = 307
ANDS: Comp/C&M = 385
SNDS: Clin/C&M = 347
SNDS: Clin only = 270
SNDS: Comp/C&M = 233
SNDS: C&M/Labelling = 235
SNDS: Rx to OTC New INDIC = NA
SNDS: Rx to OTC No New Indication =NA
SNDS: Labelling only = 64
SNDS-C: Clin only =277
SANDS: Clin only = 343
SANDS: Comp/C&M = 301
SANDS: C&M/Labelling = 332
SANDS: Labelling only = 53
DIN A with data = 396
DIN A form only = 213
DIN D with data = 147
DIN D form only = 111

Biologics
NDS: Priority NAS = 175
NDS: NAS = 274
NDS: Clin/C&M = 302
ANDS: Comp/C&M = N/A
SNDS: Priority Clin only = 187
SNDS: Clin/C&M = 291
SNDS: Clin only = 257
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 167
SNDS: Labelling only = 37
SNDS: NOC-C Clin only = 250
DIN B with data = 94
DIN B form only = 90


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$23,000 $22,657 $79,367 (1) 2011-12 $40,870 $87,157
2012-13 $50,060 $93,319
2013-14 $51,061 $95,185

Other Information:



User Fee: Medical Device Licence Application Fees

Fee Type: Regulatory (R)

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: Aug.1998

Performance Standards: Review time to first decision (calendar days)
Review 1 (average time in calendar days)

Class II = 15
Class II amendment = 15
Class II Private Label = 15
Class II Private Label amendment = 15
Class III = 60
Class III amendment = 60
Class IV = 75
Class IV amendment = 75

Performance Results: Average review time to first decision
Review 1 (average time in calendar days)

Class II = 14.7
Class II amendment = 10.25
Class II Private Label = 15.95
Class II Private Label amendment = 13.28
Class III = 69.64
Class III amendment = 66.47
Class IV = 104.84
Class IV amendment = 61.29


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$3,800 $4,025 $11,684 (1) 2011-12 $9,425 $14,864
2012-13 $9,613 $16,266
2013-14 $9,805 $16,591

Other Information:



User Fee: Fees for Right to Sell a Licensed Medical Device

Fee Type: Regulatory (R)

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: Aug.1998

Performance Standards: 20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database

Performance Results: 100% within 20 calendar days


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$1,800 $2,662 $7,378 (1) 2011-12 $8,377 $10,927
2012-13 $8,545 $12,408
2013-14 $8,715 $12,656

Other Information:



User Fee: Medical Device Establishment Licensing Fees

Fee Type: Regulatory (R)

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: Jan. 2000

Performance Standards: 120 calendar days to issue / renew licence

Performance Results: 99.5% issued within 120 calendar days


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$3,000 $4,115 $6,089 (1) 2011-12 $11,992 $13,505
2012-13 $12,232 $13,775
2013-14 $12,477 $14,051

Other Information:



User Fee: Veterinary Drug Evaluation Fees

Fee Type: Regulatory (R)

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: Mar. 1996

Performance Standards: Review time to first decision (calendar days)

NDS (including Priority Review) = 300
ABNDS = 300
SNDS = 240
SABNDS = 240
Admin = 90
DIN (including changes to DINs) = 120
NC = 90
ESC = 60
Labels = 45
Emergency Drug Release = 2

Performance Results: Average review time to first decision

NDS (including Priority Review) = 290
ABNDS = 303
SNDS = 261
SABNDS = 242
Admin = 121
DIN (including changes to DINs) = 128
NC = 131
ESC = 67
Labels = 55
Emergency Drug Release = 1


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$650 $719 $9,783 (1) 2011-12 $739 $10,057
2012-13 $760 $10,338
2013-14 $781 $10,628

Other Information:



User Fee: Fees to be paid for Pest Control Product Application Examination Service

Fee Type: Regulatory (R)

Fee-setting Authority: Pest Control Products Act (PCPA)

Date Last Modified: April 1997

Performance Standards: Target is 90% of submissions in all categories to be processed within time shown.

www.pmra-arla.gc.ca/english/pdf/pro/pro9601-e.pdf

Category A
Standard - 550 days
User Request Minor Use Registration (URMUR) - 365 days

Category B
Standard/priority - 365 days

Category C
Standard - 180 or 225 days

Category D
IMEP - 32 days
OUI - 56 days
URMULE - 60 days and
Master Copy - 21 days Category E
New Active - Food - 365 days
New Active - Non-food - 165 days

Performance Results:
Category A = 82% overall while100% of joint reviews were completed with established international standards.
Category B = 80% overall for the fiscal year.
Category C = 74%
Category D = 87%
Category E = 31%


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$3,490 $5,073.1 $40,821 2011-12 $3,490 $36,611
2012-13 $3,490 $36,611
2013-14 $3,490 $36,611

Other Information:



User Fee: Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product.

Fee Type:

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: April 1997

Performance Standards: 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year.

Performance Results: 100% of all invoices were issued by April 30, 2010.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$4,500 $4,428 $29,318 2011-12 $4,500 $26,294
2012-13 $4,500 $26,294
2013-14 $4,500 $26,294

Other Information:



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; response time may be extended pursuant to section 9 of the ATIA. ATIA: http://laws.justice.gc.ca/en/A-1/218072.html

Performance Results: During fiscal year 2010-2011, Health Canada completed processing 1535 (71%) of 2147 active requests.

Health Canada was able to respond within 30 days or less in 700 (45.6%) of completed cases. * The remaining requests were completed within 31 to 60 days in 171 (11.1%) cases, 61 to 120 days in 178 (11.6%) cases and 486 or more days in 486 (31.7%) cases.

*A Notice of Extension is sent to the requester within 30 days of receipt of request.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$10 $15.5 $2,340 2011-12 $10 $1,800
2012-13 $10 $1,800
2013-14 $10 $1,800

Other Information:


User Fees Totals

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory $53,940 $59,169 $251,942 2011-12 $109,847 $278,590
2012-13 $120,263 $292,372
2013-14 $122,514 $297,045
Subtotal Other Products and Services $10 $15.5 $2,340 2011-12 $10 $1,800
2012-13 $10 $1,800
2013-14 $10 $1,800
Total $53,950 $59,184.5 $254,282 2011-12 $109,857 $280,390
2012-13 $120,273 $294,172
2013-14 $122,524 $298,845

External Fees

* Denotes fees set by contract.


External Fee Service Standard Performance Results Stakeholder Consultation
Authority to Sell Drugs Fees 120 calendar days to update the Drug Product Database following notification 100% within 120 calendar days In April 2010, Health Canada's Proposal to update current user fees for regulatory activities related to human drugs and medical devices was tabled in Parliament, as required by the User Fees Act. The Senate Standing Committee on Social Affairs, Science and Technology undertook the review of the proposal, and recommended to the Senate that the proposal be approved with no changes. On May 26, 2010, the Senate adopted the report of its Committee, thereby concluding the Parliamentary review of Health Canada's Proposal.

As user fees are set in regulations, any changes to update them are required to go through the Canada Gazette process. The regulatory proposal was published in the Canada Gazette, Part I on November 13, 2010 for a 75-day consultation period. A summary of stakeholders' comments and Health Canada's responses was published in Canada Gazette, Part II, as part of the Regulatory Impact Analysis Statement that accompanied the regulations.

The regulations containing updated user fees came into force on April 1, 2011 and will apply to 2011-2012 performance.

The service standard for the Certificate of Pharmaceutical Product was revised and implemented in January of 2011. No further review is planned for the service standard.

The non-regulatory user fees, Certificate of Pharmaceutical Product and Drug Master File, fees are being reviewed separately.
* Certificates of Pharmaceutical Product (Drug Export) Fees 5 working days to issue certificate

10 working days to issue certificate
38.30% April to December within 5 working days

43% January to March and ongoing within 10 working days
Drug Establishment Licensing Fees 250 calendar days to issue / renew licence 97.40% within 250 calendar days
* Drug Master File Fees 30 calendar days 100% within 30 calendar days upon receipt of a complete package for a new Drug Master File or Letter of Access
Drug Submission Evaluation Fees (Pharmaceuticals &amp; Biologic Products) Review 1 (average time in calendar days)

Pharmaceuticals
NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin only = 300
NDS: Clin/C&M = 300
NDS: Priority Clin/C&M = 180
NDS: Labelling only = 60
NDS: Comp/C&M = 180
ANDS: C&M/Labelling = 180
ANDS: Comp/C&M = 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 180
SNDS: Rx to OTC New INDIC = 300
SNDS: Rx to OTC No New Indication =180
SNDS: Labelling only = 60
SNDS-C: Clin only =300
SANDS: Clin only = 300
SANDS: Comp/C&M = 180
SANDS: C&M/Labelling = 180
SANDS: Labelling only = 60
DIN A with data = 210
DIN A form only = 180
DIN D with data = 210
DIN D form only = 180

Biologics
NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin/C&M = 300
ANDS: Comp/C&M = 180
SNDS: Priority Clin only = 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 180
SNDS: Labelling only = 60
SNDS: NOC-C Clin only = 200
DIN B with data = 210
DIN B form only = 180
Review 1 (average time in calendar days)

Pharmaceuticals
NDS: Priority NAS = 169
NDS: NAS = 310
NDS: Clin only = 295
NDS: Clin/C&M = 316
NDS: Priority Clin/C&M = 180
NDS: Labelling only = 50
NDS: Comp/C&M = 325
ANDS: C&M/Labelling = 307
ANDS: Comp/C&M = 385
SNDS: Clin/C&M = 347
SNDS: Clin only = 270
SNDS: Comp/C&M = 233
SNDS: C&M/Labelling = 235
SNDS: Rx to OTC New INDIC = NA
SNDS: Rx to OTC No New Indication =NA
SNDS: Labelling only = 64
SNDS-C: Clin only =277
SANDS: Clin only = 343
SANDS: Comp/C&M = 301
SANDS: C&M/Labelling = 332
SANDS: Labelling only = 53
DIN A with data = 396
DIN A form only = 213
DIN D with data = 147
DIN D form only = 111

Biologics
NDS: Priority NAS = 175
NDS: NAS = 274
NDS: Clin/C&M = 302
ANDS: Comp/C&M = N/A
SNDS: Priority Clin only = 187
SNDS: Clin/C&M = 291
SNDS: Clin only = 257
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 167
SNDS: Labelling only = 37
SNDS: NOC-C Clin only = 250
DIN B with data = 94
DIN B form only = 90
Medical Device Licence Application Fees Review 1 (average time in calendar days)

Class II = 15
Class II amendment = 15
Class II Private Label = 15
Class II Private Label amendment = 15
Class III = 60
Class III amendment = 60
Class IV = 75
Class IV amendment = 75
Review 1 (average time in calendar days)

Class II = 14.7
Class II amendment = 10.25
Class II Private Label = 15.95
Class II Private Label amendment = 13.28
Class III = 69.64
Class III amendment = 66.47
Class IV = 104.84
Class IV amendment = 61.29
Fees for Right to Sell a Licensed Medical Device 20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database 100% within 20 calendar days
Medical Device Establishment Licensing Fees 120 calendar days to issue / renew licence 99.50% issued within 120 calendar days
Veterinary Drug Evaluation Fees Review time to first decision (calendar days)

NDS (including Priority Review) = 300
ABNDS = 300
SNDS = 240
SABNDS = 240
Admin = 90
DIN (including changes to DINs) = 120
NC = 90
ESC = 60
Labels = 45
Emergency Drug Release = 2
Review time to first decision (calendar days)

NDS (including Priority Review) = 290
ABNDS = 303
SNDS = 261
SABNDS = 242
Admin = 121
DIN (including changes to DINs) = 128
NC = 131
ESC = 67
Labels = 55
Emergency Drug Release = 1
99.50% issued within 120 calendar days
* National Dosimetry Services Product, Services and Fee Structure (NDS P, S&F) Provide timely, responsive and reliable customer services to 95,000 workers in over 12,500 groups:

i) Registration and inspections of incoming dosimeters within 48 hours

ii) Exposures over regulatory limits reported within 24 hours

iii) Dosimeters leave NDS premises 10-13 working days prior to exchange date

iv) Message call backs (phone, e-mail) within 24 hours

v) Updated account information within 48 hours

vi) Additional request dosimeters shipped within 24 hours

vii) Exposure Reports for regular service sent out within 10 days of dosimeter receipt
Provided timely, responsive and reliable customer services to over 95,000 workers in 12,500 groups. The standards were met as follows:

i) > 99% Registration & inspection of incoming dosimeters within 48 hours

ii) 100% Exposures over regulatory limits reported within 24 hours

iii)> 99% Dosimeters leave NDS premises 10-13 working days prior to exchange date

iv) > 95 % Message call backs done within 24 hours. 87% of incoming calls answered immediately.

v) > 90 % Account information updated within 48 hours

vi) > 99% Additional request dosimeters shipped within 24 hours

vii) 97% Exposure Reports sent out within 10 days of dosimeter receipt
InLight dosimeters were issued to clients staring on Jan 1, 2011, marking the beginning of transition to this new dosimetry product.

  • Communiqués and fact sheets on the InLight and NextGenFact Dosimetry systems was prepared for distribution.
NDS staff continued to be in a daily contact with clients via phone, fax and e-mail. More than 5400 requests were handled related to the clients product and service requirements. 95% of all incoming phone calls were answered without delay by a NDS representative.

These interactions allowed NDS to measure level of service satisfaction as well as insight into new requirements for products and services. The total number of complaints was 238, compared to 183 last year.

The processing and update client accounts occurred within 2 days of contact.

Clients feedback (both complimentary and critical) was addressed as required. Addressed 92 client concerns. Additional information on service was obtained during regular contact with the client and, as required, through exit questionnaires.

On a basis of over 525,000 dosimeter readings in 2010-2011, NDS= satisfaction rate is more than 99% based on the ratio of complaints to results reported.
* Ship Sanitation Certificate Services (Formerly known as Deratting Services) Health Canada provides 7-day service in Standard Rate (Designated) Ports and all requests are responded to within 48 hours. 694 Ship Sanitation Certificate Inspections were conducted in 2010-2011, out of which 72% (498/694) were conducted at Standard Rate Ports.

All requests were responded to within 48 hours.
There were no changes to the service standards in 2010-2011.
* Cruise Ship Inspection Program Periodic inspections completed a minimum of once per sailing season on ships in Canadian waters.

Final reports submitted within 10 working days. Re-inspection on any ships with scores of less than 85%.

Health Canada publishes scores obtained from the Cruise Ship Inspection Program at: http://www.hc-sc.gc.ca/hl-vs/travel-voyage/general/ship-navire-eng.php
73 Cruise Ship Inspections were conducted in 2010-2011. All final reports were submitted within 10 working days.

4% (3/73) Cruise Ships did not achieve scores of 85% but re-inspections were not conducted on 2 of the 3 ships as they left Canadian waters immediately after initial inspection.
Cruise Ship Inspections are performed following procedures and protocols that have been published and distributed to clients.

Minor changes were made to the Cruise Ship Administrative Guide; these were communicated to the Cruise Ship Industry. No concerns were raised by stakeholders. No changes were made to the fee schedule.

Industry received a summary report on Health Canada activities in 2010-2011.
* Common Carrier Inspection (e.g. trains, ferries, airports/airlines, seaports) a) Passenger Train - On Board
  • Periodic inspection done on each passenger train line as determined by MOU between Health Canada and passenger train industry. Final inspection report provided to industry within 10 working days.
b) Passenger Train - Off Board
  • Sanitation inspections done twice a year. Final report provided to industry within 10 working days.
c) Flight Kitchen
  • Scheduled number of announced audits per year is based on the number of meals prepared by the kitchen. Final audit inspection report provided within 10 working days of inspection.
d) Ferry - On Board Food
  • Unannounced inspections as per pre-determined contractual obligations. Final inspection report provided within 10 working days of inspection.
e) Ferry - Potable Water
  • Unannounced inspections as per predetermined contractual obligations; 100% of reports provided within 10 working days.
a) Passenger Train - On Board
  • 30 On-Board Passenger Train inspections were conducted in 2010-2011. 17 inspections were announced, 13 were unannounced. All (100%) final inspections reports were submitted within 10 working days of the inspection.
b) Passenger Train - Off Board
  • 9 Off-Board Passenger Train inspections were conducted in 2010-2011.
  • 1 announced and 1 unannounced inspection conducted at each Employee Service Centre. All final reports (100%) were submitted within 10 working days of the inspection.
c) Flight Kitchen
  • 21 Flight Kitchen audits were conducted in 2010-2011; 95% (20/21) final audit/inspection reports were submitted within 10 working days of the inspection.
d) Ferry - On Board Food
  • 87 Food and Sanitation inspections were conducted on 45 passenger ferries in 2010-2011; 87% (76/87) of final inspection reports were submitted within 10 working days of the inspection.
e) Ferry - Potable Water
  • 70 Potable Water inspections were conducted on passenger ferries in 2010-2011; 88% (62/70) of final inspection reports were submitted within 10 working days of the inspection.
Common Carrier Inspections are performed following procedures and protocols that have been published and distributed to clients.

Industry received a summary report on Health Canada activities in 2010-2011.

Updated inspection guidelines for passenger trains, ferries and flight kitchens were also distributed to conveyance partners. These guidelines were developed in consultation with industry stakeholders.
* Medical Marihuana Dried marihuana ($5.00 / gram)


Cannabis seeds ($20.00 / packet of 30 seeds)
Dried marihuana
Health Canada provides tested dried marihuana lots prior to distribution to authorized persons.


Cannabis seeds
Health Canada provides tested marihuana seed lots prior to distribution to authorized persons.


Processing time
Health Canada processing time for orders is 14 working days (from the time the order is received to the delivery of shipment to the recipient).
Dried marihuana
Test result requirements were met for all 18 lots released. Quality control test results are posted on Health Canada website.

The number of pouches distributed was 12,331. The number of returned pouches was 135. Return rate due to product non-satisfaction was 0.56%

Cannabis seeds
Test result requirements were met for the two (2) lots distributed in the fiscal year.

The number of seed packets distributed was 719.The number of returned seed packets for was 6. Return rate for this year was .01% (note that the return rate for seeds may not necessarily be due to non-satisfaction).

Processing time was below service standard of 14 working days for the all of our shipment orders of dried marihuana (total 4,610 shipment orders) and Cannabis seeds (total 467 shipment orders).
MMAD and MMPD staff engages with clients on a daily basis through Canada Enquiries Centre. Over the fiscal year 2010-2011, the Marihuana Medical Access Program received 24,037 calls. These interactions with the Program's clients allowed MMAD and MMPD to assess the level of client satisfaction. These interactions are documented using a centralized electronic database.


There were no changes to the service standards in 2010-2011.
*Employee Assistance Services (EAS)

(Fees are charged through contractual or formally-based agreements between HC and other departments, agencies and federally-regulated organizations.) Customers are billed by means of JV, IS transactions, invoice and cheques, etc.

Services provided for fees includes:
  • Employee Assistance Programs (EAP)
  • Specialized Organizational Services (SOS)
n.b. The fees are not external but internal to federal government departments and agencies who transfer funds to HC in exchange for the services listed above. The fees are aligned with the overall costs of delivering the services including oversight, quality management, outsourcing, invoicing processing, financial and business processes, auditing of files, training of staff, in accordance to accreditation standards, and departmental support as well as accommodation costs. EAS aims at being 100% cost recovery.

No individual client or Canadian is being charged for these services.
As per formal agreement, varies depending on customer organization's requirements, needs and EAS capacity to meet service levels.

Service Standards include:
  • Less than 5% of incoming to the Crisis and Referral Centre calls go to voicemail.

  • First contact between mental health professional and client is 48 hours.

  • First appointment within 3 to 5 business days.

  • Client receives follow-up from counsellor 2 to 3 weeks after the last session.

  • Helping 70% of clients achieve problem resolution within EAS short term counselling model.
As per results from customer surveys, client satisfaction surveys, Bell telephone reports, and data collected from affiliate mental health professionals, EAS is meeting all of the service standards outlined in the contractual agreements.

  • Current call volume that are directed to voicemail or choosing the option to hold the line to maintain call priority is less than 5%.
  • First contact between client and counsellor within 48 hours of original call is occurring over 95% of cases.
  • First appointment within 5 business days is occurring in over 90% of cases.
  • The number of clients who received their follow-up from their counsellor in 2010-2011 was 44%. This statistic is somewhat skewed as there are cases when clients request that the counsellor not follow-up with them, and some clients may not have completed their counselling sessions when the survey was conducted.
  • EAS is helping clients achieve problem resolution without outside referral in 85% of cases.
i) Customers:
Federal departments and agencies comprise the majority of EAS' customer base, and they are consulted on a regular basis. Utilization data is provided at least annually to each customer organization. Formal agreement to renew contractual or ILA/MOU-type agreements are completed every 1, 2 or 3 years. Customers are formally surveyed every two years, but contacts are communicated with regularly to ensure satisfaction and build customer relations.

ii) Clients:
EAS is the largest provider of Employee Assistance Programs to the public sector. EAS handled more that 15,000 cases last fiscal cycle, and provided over 45,000 hours of counselling sessions.

Client satisfaction is one of the most key indicators of service quality. For each service delivered, clients are informed that their feedback regarding service quality is valuable and appreciated.

iii) Affiliates:
EAS's network of more than 750 affiliates ensures that EAS has the capacity to offer services across Canada within industry-standard timeframes. This network covers Canada from coast to coast; it forms an invaluable source of feedback regarding service provision with respect to the client base at large.

iv) Legislating/Regulating Bodies:
As a government entity, many of EAS practices and procedures regarding finance, human resources and operational management are prescribed by specific policies, regulations and/or laws. As such, EAS is accountable to these rules and must, at regular intervals, report on: the usage of funds; adherence to key legislation, such as Official Languages, Financial Administration Act, and Privacy Act.

v) Staff:
Retention of knowledgeable and experienced staff has become a recognized problem in much of the federal public service. EAS, however, has consistently demonstrated a significantly higher level of staff retention when compared with the department as a whole.
Fees to be paid for Pest Control Product Application Examination Service Target is 90% of submissions in all categories to be processed within time shown.

www.pmra-arla.gc.ca/ english/ pdf/pro/ pro9601-e.pdf

Category A
Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days

Category B
Standard/priority - 365 days

Category C
Standard - 180 or 225 days

Category D
IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days

Category E
New Active - Food - 365 days New Active - Non-food - 165 days




Category A = 82% overall, and performance for global joint reviews was 100%

Category B = 80% overall for the fiscal year.

Category C = 74%

Category D = 87%

Category E = 31%
Formal stakeholder consultations are normally tied to a comprehensive review of User Fees. In the fiscal year 2010-2011, there were no formal consultations as no user fee reviews took place.
Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product. Target is 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year. Met performance target Formal stakeholder consultations are normally tied to a comprehensive review of User Fees. In the fiscal year 2010-2011, there were no formal consultations as no user fee reviews took place.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Note (1) Response provided within 30 days following receipt of request; response time may be extended pursuant to section 9 of the ATIA.
ATIA: http://laws.justice.gc.ca/en/A-1/218072.html
During fiscal year 2010-2011, Health Canada completed processing 1535 (71%) of 2147 active requests. Health Canada was able to respond within 30 days or less in 700 (45.6%) of completed cases. *The remaining requests were completed within 31 to 60 days in 171 (11.1%) cases, 61 to 120 days in 178 (11.6%) cases and 486 or more days in 486 (31.7%) cases.

Note(1) A Notice of Extension is sent to the requester within 30 days of receipt of request.
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: N/A

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Human Resources and Skills Development Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Federal Workers' Compensation Service Fees for Administration

Fee Type: (O)1

Fee-setting Authority: Government Employees Compensation Act

Date Last Modified: September 1990

Performance Standards: 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours

Performance Results: 75%a


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,700 2,574 4,000 2011-12 2,700 4,100
2012-13 2,800 4,200
2013-14 2,900 4,300

Other Information:

1Regulatory (R) or Other Products and Services (O).

aThe total number of Government Employees Compensation Act (GECA) claims received has remained virtually the same for 2010-2011 in comparison to the previous fiscal year, and represents a change of less than 1%. In the case of GECA claims identified as having potential third party involvement, however, 80% of provincial jurisdictions experienced increases in the number of claims received. Collectively, this represents a sizeable national increase in the order of 19% of potential GECA third party claims over the same previous fiscal year, which could have contributed in delaying the 24-hour reporting target. Also, as of a few years ago, all identified GECA third party claims in some of our largest regions must now undergo an “election” by the claimant, and only once the election cycle is complete can an accident report be submitted to the proper provincial authority for adjudication; this newer method of claim processing would have contributed in further delaying the established 24-hour reporting target.



User Fee: Other Initiative - Labour Fire Protection Engineering Services Feesa

Fee Type: (O)1

Fee-setting Authority: Financial Administration Act

Date Last Modified: June 1993

Performance Standards: 90% of plan review completed within 21 calendar days or 15 working days

Performance Results: 94%


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
80 49 5,400 2011-12 20 5,500
2012-13 - -
2013-14 - -

Other Information:

1Regulatory (R) or Other Products and Services (O).

aThe Full Cost represents the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. The provision of specialized fire protection services to Crown Corporations will not be continued after February 1, 2012.



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: (O)1

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requesta

The Access to Information Act provides more detail:
http://lois-laws.justice.gc.ca/eng/acts/A-1/page-1.html

Performance Results: 96%


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
5 5 859 2011-12 5 860
2012-13 5 860
2013-14 5 860

Other Information:

1Regulatory (R) or Other Products and Services (O).

aEven though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request.



User Fee: Searches of the CPP and OAS data banks

Fee Type: (R)1

Fee-setting Authority: Department of Social Development Act, Section 19

Date Last Modified: 1998

Performance Standards: Searches completed within 10 working days from receipt of requesta

Performance Results: 34%b


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
243 268 268 2011-12 308 308
2012-13 354 354
2013-14 408 408

Other Information:

1Regulatory (R) or Other Products and Services (O).

aDepending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request.

bThe Department is taking steps to address this under-performance, which was due to lack of resources to respond to peak or large volume searches. A plan is being developed to address immediately the backlog in search requests. In the longer term, the appropriateness of the service standard and the resources required to administer the program efficiently will be assessed.



User Fee: Social Insurance Number Replacement Card Fee

Fee Type: (R)1

Fee-setting Authority: Financial Administration Act

Date Last Modified: 1988

Performance Standards: A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of request

Performance Results: 91%


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,887 1,823 2,871 2011-12 1,756 2,854
2012-13 1,683 2,817
2013-14 1,612 2,781

Other Information:

1Regulatory (R) or Other Products and Services (O).


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 2,130 2,091 3,139 2011-12 2,064 3,162
2012-13 2,037 3,171
2013-14 2,020 3,189
Subtotal Other Products and Services 2,785 2,628 10,259 2011-12 2,725 10,460
2012-13 2,805 5,060
2013-14 2,905 5,160
Total 4,915 4,719 13,398 2011-12 4,789 13,622
2012-13 4,842 8,231
2013-14 4,925 8,349

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Federal Workers' Compensation Service Fees for Administration 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours 75% The Service Fees cover expenses to administer the Crown Corporations' workers' compensation program and represent HRSDC salaries, non-salaries, accommodation costs, cost of capital and depreciation costs, which are charged and prorated based on each organization’s number of new claims. Clients have the opportunity to provide feedback on service standards at any time through the Labour Program regional offices and headquarters.

Other Information: For fiscal 2010-2011, the percentage of Government Employees Compensation Act (GECA) claims processed within a 24-hour period to the appropriate workers' compensation authority is in the order of 75%, which represents a differential of 15 percentage points between this value and the established target rate of 90%. The total number of GECA claims received has remained virtually the same for 2010-2011 in comparison to the previous fiscal year, and represents a change of less than 1%. In the case of GECA claims identified as having potential third party involvement, however, 80% of provincial jurisdictions experienced increases in the number of claims received. Collectively, this represents a sizeable national increase in the order of 19% of potential GECA third party claims over the same previous fiscal year, which could have contributed in delaying the 24-hour reporting target.

Also, as of a few years ago, all identified GECA third party claims in some of our largest regions must now undergo an “election” by the claimant, and only once the election cycle is complete can an accident report be submitted to the proper provincial authority for adjudication; this newer method of claim processing would have contributed in further delaying the established 24-hour reporting target.


External Fee Service Standard Performance Results Stakeholder Consultation
Other Initiative - Labour Fire Protection Engineering Services Fees 90% of plan review completed within 21 calendar days or 15 working days 94% The Labour Program recently reviewed all of its program areas and determined that the provision of specialized fire protection engineering services to Crown Corporations will not be continued due to program priorities and resource limitations. This will take effect starting February 1, 2012.

Other Information:


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides more detail:
http://lois-laws.justice.gc.ca/eng/acts/A-1/page-1.html.
96% The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:


External Fee Service Standard Performance Results Stakeholder Consultation
Searches of the CPP and OAS data banks Searches completed within 10 working days from receipt of request 34% A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

Other Information: The Department is taking steps to address this performance result. In the past the Division has used resources from other business lines to provide a surge capacity to respond to spikes in volumes of requests, or to respond to requests that include a large volume of searches. In 2010-2011, this surge capacity was not available for various reasons, including resourcing pressures across the organization, and a reorganization that changed the place of this function within the Directorate. The Division is developing a plan to address immediately the backlog in search requests, and a plan for the longer term to assess the appropriateness of the service standard and the resources required to administer the program most efficiently.


External Fee Service Standard Performance Results Stakeholder Consultation
Social Insurance Number Replacement Card Fee 90% of Social Insurance Number (SIN) cards will be mailed within 5 business days from date of receipt of request 91% The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

Other Information:

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Industry Canada

User Fees Reporting — Template A: User Fees

Measurement Canada


User Fee: Device Approval and Measurement Standard Certification

Fee Type: Regulatory

Fee-Setting Authority: Weights and Measures Act

Date Last Modified: 1993

Performance Standards:

a) Notice of Approval is issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets are available on the Measurement Canada website.

b) Certificate of Calibration is issued within 60 calendar days.

Performance Results:

a) Performance standard was met, on average, 89% of the time.

b) Performance standard was met, on average, 95% of the time.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200 217 755 2011–12 220 765
2012–13 220 765
2013–14 220 765


User Fee: Device Inspection

Fee Type: Regulatory

Fee-Setting Authority: Weights and Measures Act

Date Last Modified: 1993

Performance Standards: Inspection performed within 10 calendar days of request.

Performance Results: Performance standard was met, on average, 85% of the time.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200 161 560 2011–12 160 557
2012–13 160 557
2013–14 160 557

User Fee: Meter Approval and Measuring Apparatus Certification

Fee Type: Regulatory

Fee-Setting Authority: Weights and Measures Act

Date Last Modified: 1993

Performance Standards:

a) Certificate of Calibration is issued within 60 calendar days.

b) Notice of Approval is issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published as part of service standards.

Performance Results:

a) Performance standard was met, on average, 95% of the time.

b) Performance standard was met, on average, 89% of the time.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200 314 1,093 2011–12 300 1,044
2012–13 300 1,044
2013–14 300 1,044


User Fee: Meter Inspection

Fee Type: Regulatory

Fee-Setting Authority: Electricity and Gas Inspection Act

Date Last Modified: 1995

Performance Standards: Inspection performed within 10 calendar days of request.

Performance Results: Performance standard was met, on average, 85% of the time.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
85 95 331 2011–12 100 348
2012–13 150 522
2013–14 150 522


User Fee: Electricity and Gas Accreditation (initial and renewal)

Fee Type: Regulatory

Fee-Setting Authority: Electricity and Gas Inspection Act

Date Last Modified: 1995

Performance Standards: Accreditation is granted within 1 month of an audit that demonstrates the applicant has met all requirements.

Performance Results: Performance standard was met 100% of the time.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
115 60 209 2011–12 70 244
2012–13 70 244
2013–14 70 244


User Fee: Measurement Canada

Total

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
800 847 2,947 2011–12 850 2,957
2012–13 900 3,131
2013–14 900 3,131

Other Information:
Revenue generation is based on client demand for services. Measuring device and electricity and natural gas meter inspections (for which fees are prescribed by regulation) are increasingly performed by Measurement Canada authorized service providers.

Office of the Superintendent of Bankruptcy

User Fee: Registration Fee

Fee Type: Regulatory

Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules

Date Last Modified: 2001

Performance Standards: Registration of new estates: 90% of the time within 2 days.

Performance Results: 99.98%

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
14,091 11,987 12,786 2011–12 28,036 36,111
2012–13 28,114 36,999
2013–14 28,114 36,999


User Fee: Superintendent Levy

Fee Type: Regulatory

Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules

Date Last Modified: 2001

Performance Standards: Letters of comment: Issued 90% of the time within 21 business days of receipt of the Statement of Affairs.

Performance Results: 92.63%

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
26,649 30,021 32,098 2011–12 10,788 13,899
2012–13 10,844 14,272
2013–14 10,844 14,272


User Fee: Name Search Fee

Fee Type: Regulatory

Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules

Date Last Modified: 2001

Performance Standards: Faxes answered within 24 hours.

Performance Results: 100%

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,800 2,929 3,131 2011–12 2,929 3,773
2012–13 2,929 3,854
2013–14 2,929 3,854

 

User Fee: Trustee Licence Fee

Fee Type: Regulatory

Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules

Date Last Modified: 2001

Performance Standards:
No standard.
Annual fee is paid by a trustee in order to retain his/her licence. The licence is annulled if the fee is not paid.

Performance Results: Not applicable.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,045 1,031 1,102 2011–12 1,031 1,327
2012–13 1,031 1,358
2013–14 1,031 1,358


User Fee: Office of the Superintendent of Bankruptcy

Total

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
44,585 45,968 49,117 2011–12 42,783 55,110
2012–13 42,917 56,483
2013–14 42,917 56,483

Corporations Canada

User Fee: Corporations Canada has several product offerings including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns and name searches.

Fee Type: Regulatory

Fee-Setting Authority: Canadian Business Corporations Act (CBCA) , Canada Corporations Act (CCA), Canada Cooperatives Act

Date Last Modified: No activity in 2010–11.

Most recent consultations were undertaken in 2000–01, when Corporations Canada introduced a reduction in the incorporation fee and annual return fee.

Performance Standards:

Performance Standards 1: Internet:
CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST.
Performance Standards 2: Visitors:
Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service.
Performance Standards 3: Batches:
Batches of 5 or more articles are processed within the same day if received before 8:00 a.m.
Performance Standards 4: CCA Part II incorporation applications are processed within 20 business days.
Performance Standards 5: CBCA annual returns are processed and available on the Corporations Canada website within 5 business days.
Performance Standards 6: CCA Part II annual summaries are processed and available on the Corporations Canada website within 20 business days.
Performance Standards 7: Amendments under the CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST.
Performance Standards 8: Other services such as revivals, certificates, copies.

Service standards are available on the Corporations Canada website.

Performance Results:

Performance Results 1: 96.0%
Performance Results 2: 98.3%
Performance Results 3: 82.7%
Performance Results 4: 95.5%
Performance Results 5: 93.9%
Performance Results 6: 99.0%
Performance Results 7: 99.9%
Performance Results 8: 95.0%

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
11,200 11,560 12,574 2011–12 11,500 12,122
2012–13 11,500 12,122
2013–14 11,500 12,122

Canadian Intellectual Property Office

User Fee: Canadian Intellectual Property Office (CIPO)

Fee Type: Regulatory

Fee-Setting Authority: Financial Administration Act, Patent Act, Trade-marks Act, Copyright Act, Industrial Design Act, Integrated Circuit Topography Act, Department of Industry Act

Date Last Modified: June 2, 2007

Performance Standards: See CIPO Client Service Standards.

Performance Results: See CIPO Client Service Standards.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
144,314 147,490 143,169 2011–12 149,516 147,374
2012–13 152,670 150,698
2013–14 153,878 154,688

Spectrum, Information Technologies and Telecommunications

In accordance with the User Fees Act, the Department is reporting on its user fees. To be more transparent, the Department is also reporting on all its fees not subject to the User Fees Act. This reporting is done by the Department's service standards established for these fees.  No revenue is reported in this fiscal year as user fee consultations have not yet begun.

User Fee: Personal Communication Service/Cellular Fees — Amended

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: The Minister may review and amend the fees during the licence term after consulting with licensees.

Performance Standards: Not applicable.

Performance Results: Not applicable.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not applicable 2011–12 Not applicable
2012–13
2013–14


User Fee: Spectrum Licence Renewal Fees for 24, 28 and 38 GHz Wireless Broadband Communications

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2011–12.

Performance Standards: Inspection performed within 10 calendar days of request.

Performance Results: Performance standard met, on average, 85% of the time.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not applicable 2011–12 Not applicable
2012–13
2013–14

Other Information:

The licence terms of 24/38 GHz spectrum licences obtained via the 1999 Auction were coming to an end starting in 2010. A decision released in March 2006 extended the initial licence terms of these licences. The decision also announced a licensing process available for 24, 28 and 38 GHz spectrum. Issuing these licences will require an annual fee be in place. A consultation was undertaken and the results are being reviewed prior to proceeding with the required stages under the User Fees Act (UFA). The fee is expected to be in place in 2011–12.

The initial public consultation took place in April 2008. It is anticipated that the proposed fee may be reviewed by Parliament under the UFA in 2011–12.

As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).
Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

RADIOCOM (New and Amended Licences) 

Only Actual Revenue is reported for RADIOCOM as demand for services and costs cannot be forecasted.

User Fee: Fixed Parameter Radio Stations

  1. aircraft
  2. ship
  3. General Land Mobile Radio Service (GLMRS

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards:

  1. Processing time of 3 weeks (15 business days) per transaction.
  2. Processing time of 3 weeks (15 business days) per transaction.
  3. Processing time of 3 weeks (15 business days) per transaction.

Performance Results:

  1. Service standard was met 98.6% of the time. Licences issued: 414.
  2. Service standard was met 98.6% of the time. Licences issued: 544.
  3. Service standard not applicable. Licences issued: 0.
2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee
  1. 14.3
  2. 19.9
  3. 0 (no licences were issued)
Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information:
As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).
Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for unachieved performance.

User Fee: Mobile Radio Stations

  1. Not GLMRS — no international coordination
  2. Not GLMRS — with international coordination
  3. Fixed — no international coordination
  4. Fixed — with international coordination

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards: Processing time of 7 weeks (35 business days) per transaction when international coordination is not required and 13 weeks (65 business days) when international coordination is required.

Performance Results:

  1. Service standard was met 96.9% of the time. Licences issued: 3,557.
  2. Service standard was met 96.9% of the time. Licences issued: 494.
  3. Service standard was met 96.9% of the time. Licences issued: 4,496.
  4. Service standard was met 96.9% of the time. Licences issued: 781.
2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee
  1. 1,547.70
  2. 485.37
  3. 897.72
  4. 186.18
Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information 
As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).

Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for unachieved performance.


User Fee:

Microwave Stations

  1. With no international coordination
    1. Radio licences
    2. Spectrum licences
  2. With international coordination

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards:

  1. Processing time of 4 weeks (20 business days) per transaction.
  2. Processing time of 10 weeks (50 business days) per transaction when international coordination is required.

Performance Results:

    1. Service standard was met 92.3% of the time. Licences issued: 2568.
    2. Service standard was met 92.3% of the time. Licences issued: 124.
  1. Service standard was met 92.3% of the time. Licences issued: 1871.
2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee

a)  i) 2,391.2
     ii) 1,417.9  
b) 1,936.2

Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information:
As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).
Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for unachieved performance.

User Fee: Earth (Stations)

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards: Processing time of 7 weeks (35 business days) per transaction.

Performance Results: Service standard was met 99.9% of the time. Licences issued: 1,081.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee 78.2 Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information: 
As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).

Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for unachieved performance.


User Fee: Space (Stations)

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards: Not subject to performance standard.

Performance Results: Not applicable.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee 722.5 Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information: 
As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).
Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for unachieved performance.

User Fee: Renewals

  1. Radio Licences (Rights and Privileges)
  2. Spectrum Licences (Rights and Privileges)

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards: Not subject to performance standard.

Performance Results: Not applicable.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee
  1. 92,711.8
  2. 138,614.8
Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information: 
As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).
Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for unachieved performance.

Erratum

Subsequent to tabling in Parliament and online publication of the 2010-11 Departmental Performance Report, Industry Canada has determined that two of its user fees contained errors. In Industry Canada’s User Fee section, the Spectrum, Information Technologies and Telecommunications user fees for RADIOCOM and Radio and Terminal Equipment were mistakenly published with incorrect data. The user fees should have been reported as follows:


User Fee: RADIOCOM

Total

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
230,000 241,024 89,567 2011–12 250,000 84,792
2012–13 250,000 84,792
2013–14 250,000 84,792

Other Information: 
As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).
Performance results are not legally subject to Section 5.1 of the UFA regarding fee reductions for unachieved performance.


Radio and Terminal Equipment Approval

Only Actual Revenue is reported for Radio and Terminal Equipment Approval as demand for services and costs cannot be forecasted.

User Fee: Radio and Terminal Equipment Approval — Registration Fee

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: September 10, 2007

Performance Standards: Processing time per transaction: 2 business days.

Performance Results: Service standard was met 100% of the time on 302 registrations.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee 227 Not available for this fee 2011–12 Not available for this fee Not available for this fee
2012–13 Not available for this fee Not available for this fee
2013–14 500 Not available for this fee

Other Information:
This fee is subject to the UFA.


User Fee: Radio and Terminal Equipment Approval — Listing Fee

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: September 10, 2007

Performance Standards: Processing time per transaction: 2 business days.

Performance Results: Service standard was met 100% of the time on 5,255 listings.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee 263 Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information:
This fee is subject to the UFA.


User Fee: Radio and Terminal Equipment Approval — Assessment Fee

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: September 10, 2007

Performance Standards: Processing time per transaction: 14 calendar days.

Performance Results: Service standard was met 100% of the time on 53 assessments.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee 64 Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information:
This fee is not subject to the UFA as similar services are available for private certification bodies.


User Fee: Radio and Terminal Equipment Approval — Technical Expertise Fee

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, Section 6(1); Department of Industry Act, sections 18, 19, 20; Financial Administration Act, Section 19.1

Date Last Modified: September 10, 2007

Performance Standards: Not subject to performance standard.

Performance Results: Not applicable.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available for this fee 21 Not available for this fee 2011–12 Not available for this fee
2012–13
2013–14

Other Information:
This fee is not subject to the UFA as similar services are available for private certification bodies.


User Fee: Radio and Terminal Equipment Approval

Total

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
600 575 1,100 2011–12 550 1,100
2012–13 550 1,100
2013–14 500 1,100

Other Information:
Forecasted revenues are dependent on many variables such as the state of the economy and the introduction of innovative technology that is very unpredictable and will directly impact the demand for Industry Canada's services.

Competition Bureau

User Fee: Combined Merger Notification and Advance Ruling Certificate requests

Fee Type: Regulatory

Fee-Setting Authority: Department of Industry Act, Competition Bureau Fee and Service Standards Policy

Date Last Modified: November 1, 2010

Performance Standards:

Performance Standards 1: 
Non-complex, 14 days
Performance Standards 2: 
Complex,* 70 days
Complex, 45 days
Performance Standards 3:
Very complex, 5 months

Performance Results:

Performance Results 1:
Non-complex, 92.57%
Performance Results 2:
Complex,* 70 days: 94.12%
Complex,* 45 days: 80.00%
Performance Results 3:
Very complex,* 100%

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,650 1,600 15,647 2011–12 1,650 13,514
2012–13 1,650 13,514
2013–14 1,650 13,514

Other Information:
*As of November 1, 2010, the previous Complex and Very complex categories have been consolidated into a new Complex category, with a service standard of 45 calendar days, commencing the day a complete notification or Advance Ruling Certificate request is received by the Commissioner, assuming sufficient information is provided to assign complexity. However, where a Supplementary Information Request (SIR) is issued, the applicable service standard will terminate 30 calendar days after the parties' compliance with the SIR.


User Fee: Merger Notification

Fee Type: Regulatory

Fee-Setting Authority: Department of Industry Act,  Competition Bureau Fee and Service Standards Policy

Date Last Modified: November 1, 2010.

Performance Standards: See table above.

Performance Results: See table above

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
400 250 2,167 2011–12 400 2,896
2012–13 400 2,896
2013–14 400 2,896

User Fee: Advance Ruling Certificate requests

Fee Type: Other product or services

Fee-Setting Authority: Department of Industry Act,  Competition Bureau Fee and Service Standards Policy

Date Last Modified: November 1, 2010.

Performance Standards: See table above.

Performance Results: See table above.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8,000 9,025 1,979 2011–12 8,450 1,965
2012–13 8,450 1,965
2013–14 8,450 1,965

User Fee: Written opinions: The Commissioner may provide binding opinions on the applicability of provisions requested by an applicant to a proposed practice or conduct.

Fee Type: Other product or services

Fee-Setting Authority: Department of Industry Act, Competition Bureau Fee and Service Standards Policy

Date Last Modified: April 1, 2003

Performance Standards: Service standards vary, ranging from 2 to 10 weeks for different sections of the Competition Act (CA).

Performance Results: 20%*

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
25 79 225 2011–12 25 213
2012–13 25 213
2013–14 25 213

* In fiscal year 2011–12, the Bureau will start revisions of its Fee and Service Standards.


User Fee: CA number: Provide a CA number for fabric tags

Fee Type: Other products and services

Fee-Setting Authority: Department of Industry Act  

Date Last Modified: 1986

Performance Standards: Not applicable.

Performance Results: Not applicable.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
90 78 203 2011–12 90 200
2012–13 90 200
2013–14 90 200

User Fee: Competition Bureau

Total

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
10,165 11,032 20,221 2011–12 10,615 18,788
2012–13 10,615 18,788
2013–14 10,615 18,788

Canada Small Business Financing Program

User Fee: Canada Small Business Financing Act (CSBFA) Loans component (registration and administration fees) 

  1. Capital lease component (administration fees)

Fee Type: Regulatory

Fee-Setting Authority: CSBFA

Date Last Modified: Fees were established for the CSBFA in April 1999 and for the Capital Leasing Pilot Project in April 2002.

Performance Standards:

  1. 2 days or less to register loans
  2. 20 days or less to process claims

Performance Results:

a. Standard of 2 days or less to register loans was met 83% of the time.
b. i. On average, time required to process a claim in 2010–11 was 18 days.
    ii.Standard of 20 days or less to process claims was met 69% of the time.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
49,275 50,473 4,479 2011–12 50,910 4,479
2012–13 52,500 4,479
2013–14 53,500 4,479

User Fee: Small Business Loans Act (SBLA) — Loans component (administration fees)

Fee Type: Regulatory

Fee-Setting Authority: SBLA

Date Last Modified: A 1.25% administration fee was established in 1995.

Performance Standards: 20 days or less to process claims.

Performance Results:

  • On average, time required to process a claim in 2010–11 was 17 days.
  • Standard of 20 days or less to process claims was met 83% of the time.
2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
20 2 0 2011–12 0 0
2012–13 0 0
2013–14 0 0

User Fee: Canada Small Business Financing (CSBF) Program

Total

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
49,295 50,475 4,479 2011–12 50,910 4,479
2012–13 52,500 4,479
2013–14 53,500 4,479

Other Information:
The Actual Revenue amounts represent the registration and administration fees of the loans and leases made.

Full Cost figures represent the operating cost of the Small Business Financing Directorate to administer the CSBF Program. Full Cost does not include expenses associated with claim payments made to financial institutions as a result of defaulted loans or leases. These expenses are covered in financial tables for Details on Other Programs.

Access to Information and Privacy (ATIP)

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Regulatory

Fee-Setting Authority: ATIA

Date Last Modified: 1992

Performance Standards:

Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The ATIA provides fuller details.

Performance Results: Statutory deadlines were met 74% of the time.

2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3 3 2,061 2011–12 3 1,915
2012–13 3 1,915
2013–14 3 1,915

Other Information: 
The ATIA permits the waiving of fees when deemed to be in the public interest and if under $25. The fees collected during the reporting period totalled $2,610. In accordance with government policy, it is the Department's practice to waive fees where the total owing per request amounts to less than $25. Fees waived during 2010–11 represented $3,622.

There continues to be a significant increase in the number of times fees are waived due to the ongoing use of an electronic disclosure service. In addition, a number of applicants are seeking re-releases of information already disclosed, thus reducing fees collected even further. In order to reduce costs and increase efficiency, released documents are provided on CD-ROM, which means no reproduction fees are charged to the applicant.

As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).

The ATIA states that all formal requests submitted must be accompanied by a $5 application fee payable to the Receiver General of Canada. All fees prescribed and received pursuant to the ATIA are returned to the Consolidated Revenue Fund.

All fees collected and waived under the ATIA are detailed in the Department's annual report to Parliament on the ATIA.

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

  • performance standard, if provided, may not have received parliamentary review;
  • performance standard, if provided, may not respect all establishment requirements under the UFA(e.g., international comparison; independent complaint address);
  • performance result, if provided, is not legally subject to UFA, Section 5.1, regarding fee reductions for failed performance.

User Fee Reporting — Template B: User Fee Totals 


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal (excluding CIPO) 346,648 361,484 182,067 2011–12 367,211 181,263
2012–13 368,985 182,810
2013–14 369,935 182,810
CIPO Subtotal 144,314 147,490 143,169 2011–12 149,516 147,374
2012–13 152,670 150,698
2013–14 153,878 154,688
Total 490,962 508,974 325,236 2011–12 516,727 328,637
2012–13 521,654 333,508
2013–14 523,813 337,498

User Fee Reporting — Template C: External Fees

External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The ATIA provides fuller details.
Statutory deadlines were met 74% of the time. This service standard is established under the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.

Canada Small Business Financing Act (CSBFA)
Loans component (registration and administration fees)

 

The following results were obtained:

- Standard of 2 days or less to register loans was met 83% of the time.

- On average, time required to process a claim in 2010–11 was 18 days.

- Standard of 20 days or less to process claims met 69% of the time.

Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results.
Capital lease component (administration fees)

Small Business Loans Act (SBLA)

Loans component (administration fees)
 

The following results were obtained:

- On average, time required to process a claim in 2010–11 was 17 days.

- Standard of 20 days or less to process claims was met 83% of the time.

Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results.
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns and name searches.

Incorporations under the Canadian Business Corporations Act (CBCA):
Internet:
CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST.

96%  

Visitors:
Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service.

98.3%

Batches:
Batches of 5 or more articles are processed within the same day if received before 8:00 a.m.

82.7%

Incorporations under the Canada Corporations Act (CCA) Part II:
CCA Part II incorporation applications are processed within 20 business days.

95.5%

Annual returns under CBCA:
CBCA annual returns are processed and available on the Corporations Canada website within 5 business days.

93.9%

Annual summaries under CCA:
CCA Part II annual summaries are processed and available on the Corporations Canada website within 20 business days.

99%

Amendments under the CBCA incorporation:
Amendments under the CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST.

99.9%
Other services such as revival, certificate, copies. 95%
Service standards are available on the Corporations Canada website.
Measurement standards certification and measuring device approvals Service standards published at mc.ic.gc.ca.   Clients are provided with the opportunity to express their views on an ongoing basis through an online service feedback form. During winter 2010, feedback on service delivery was sought from clients.  Results of this consultation may be found on the Measurement Canada website.

Certificate of Calibration is issued within 60 calendar days.

Performance standard met, on average, 95% of the time.

Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published as part of service standards.

Performance standard met, on average, 89% of the time.

Measuring device inspection

Service standard published at mc.ic.gc.ca

  Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance.
Inspection performed within 10 calendar days of request Performance standard met, on average, 85% of the time.
Measuring apparatus certification and electricity and natural gas meter approval

Certificate of Calibration is issued within 60 calendar days.

Performance standard was met, on average, 95% of the time.

Clients are provided with the opportunity to express their views on an ongoing basis through an online service feedback form. During winter 2010, feedback on service delivery was sought from clients. Results of this consultation may be found on the Measurement Canada website.
Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published as part of service standards. Performance standard was met, on average, 89% of the time.
Electricity and natural gas meter inspection

Service standard published at mc.ic.gc.ca

Inspection performed within 10 calendar days of request
Performance standard was met, on average, 85% of the time. Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance.
Electricity and gas accreditation

Service standard published at mc.ic.gc.ca

Accreditation is granted within 1 month of an audit that demonstrates the applicant has met all requirements.
Performance standard met 100% of the time. Clients are provided with the opportunity to provide feedback through an online service feedback form and as part of regular performance audits.
Registration Fee Registration of new estates: 90% of the time within 2 days 99.98%  
Superintendent Levy Letters of comment: Issued 90% of the time within 21 business days of receipt of the Statement of Affairs 92.63%  
Name Search Fee Faxes answered within 24 hours 100%  
Trustee Licence Fee No standard. Annual fee is paid by a trustee in order to retain his/her licence. The licence is annulled if the fee is not paid. Not applicable  
Fixed Parameter Radio Stations Processing time of 3 weeks (15 business days) per transaction

Service standard was met 98.6% of time.

Stakeholder consultation takes place when any new fee is introduced or amended as per the requirements of the User Fees Act (UFA).
Mobile Radio Stations Processing time of 7 weeks (35 business days) per transaction when international coordination is not required and 13 weeks (75 business days) when international coordination is required

Service standard was met 96.9% of time.

Microwave Stations Processing time of 4 weeks (20 business days) per transaction when international coordination is not required and 10 weeks (50 business days) when international coordination is required

Service standard was met 92.3% of time.

Earth Stations Processing time of 7 weeks (35 business days) per transaction

Service standard was met 99.9% of time.

Other Information:
As of 2008–09, the User Fees Table of the Departmental Performance Report (DPR) provides revenues associated with new and amended licences, linked to the appropriate services standards. All other revenues from auctions ($584,253,965 amortized) and radio and spectrum licences ($241,023,797) will be reported in the non-respendable section of the DPR in addition to the revenues reflected in the User Fees Table.

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Library and Archives Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff

Fee Type: Other Products and Services (O)

Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12

Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005

Performance Standards: Regular orders are processed within 30 days of receipt.

For rush service:


Copies of textual documents and microforms by LAC staff

Please note that written requests cannot be processed in less than 5 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents.

Processingtimes apply once orders have been received in our services.
Number of Copies Response Time
In-person Request Written Request
100 Maximum of 100 copies per 24 hours 5 working days
500 – 999 5 working days 7 working days
1,000 – 1,999 10 working days
2,000 – 2,999 15 working days
3,000 – 3,999 20 working days
4,000 – 4,999 25 working days
5,000 – 6,000 30 working days

Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff

Please note that written requests cannot be processed in less than 7 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff.

Processing times apply once orders have been received in our services.
Number of Copies Response Time
In-person Request Written Request
50 Maximum of 50 copies per 24 hours 7 working days
250 – 499 5 to 10 working days 7 to 10 working days
500 – 749 10 to 15 working days
750 – 999 15 to 20 working days
1,000 – 1,249 20 to 25 working days
1,250 – 1,500 25 to 30 working days

Performance Results: The processing standard of 30 days has been met at 95%. The processing standard for the rush service has been met at 100%.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
394.3 297.3 2,293.8 2011-12 408.1 2,351.0
2012-13 408.1 2,409.9
2013-14 408.1 2,470.1

Other Information: The Web site www.collectionscanada.gc.ca/copies/005010-5020-e.html contains further information regarding our services, prices and performance standards.



User Fee: Copies of documents on microform produced by clients themselves

Fee Type: Other Products and Services (O)

Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12

Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005

Performance Standards: Not applicable

Performance Results: Client Self-Service, clients get the microform on the shelf and make their own copies.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
52.7 22.6 99.2 2011-12 38.4 101.7
2012-13 38.4 104.2
2013-14 38.4 106.8



User Fee: Service fee for reproduction of documents produced by private sector suppliers

Fee Type: Other Products and Services (O)

Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12

Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005

Performance Standards: Upon receipt of request: for copied material: approx. 6 weeks; for uncopied material: approx. 10-12 weeks

Performance Results: The processing standard of 6 weeks for copied material has been met at 99%; the processing standard of 12 weeks for uncopied material has been met at 99%.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
56.0 27.6 716.8 2011-12 49.5 734.7
2012-13 49.5 753.1
2013-14 49.5 771.9



User Fee: Postage and handling

Fee Type: Other Products and Services (O)

Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12

Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005

Performance Standards: Not applicable

Performance Results: Not applicable


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
36.8 30.3 51.5 2011-12 40.4 52.8
2012-13 40.4 54.1
2013-14 40.4 55.5



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 2007 (as a result of amendments to the Federal Accountabi-lity Act)

Performance Standards: 30 days, or within allowable time extensions

Performance Results: Access to Information Act: 94% of the formal requests were completed on time. Privacy Act: 99% of the formal requests were completed on time


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
10.2 10.9 6,781.8 2011-12 13.6 6,951.3
2012-13 13.6 7,125.1
2013-14 13.6 7,303.2


User Fees Totals


  2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory       2011-12    
2012-13    
2013-14    
Subtotal Other Products and Services 550.0 388.7 9,943.1 2011-12 550.0 10,191.5
2012-13 550.0 10,446.4
2013-14 550.0 10,707.5
Total 550.0 388.7 9,943.1 2011-12 550.0 10,191.5
2012-13 550.0 10,446.4
2013-14 550.0 10,707.5

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Copies of textual documents and  microforms, 105-mm microfiches of maps and architectural drawings documents and archival records created in electronic formats  by LAC staff Regular orders are processed within 30 days of receipt. For rush service see Table 6-A Section C. The processing standard of 30 days has been met at 92%. The processing standard for the rush service has been met at 100%. During 2010-2011, Stakeholder Consultations were conducted with clients using the services at distance and in-person.

83.3% of “at a distance” clients were satisfied with services received.

87% of “in-person” clients were satisfied with services received.
Copies of documents on microform produced by clients themselves Not applicable Clients serve themselves. They pick-up the microforms from the shelf and make their own copies.  
Service fee for reproduction of documents produced by private sector suppliers Upon receipt of request: for copied material: approx. 6 weeks; for uncopied material: approx. 10-12 weeks. The processing standard of 6 weeks for copied material has been met at 99%

The processing standard of 10-12 weeks for uncopied material has been met at 99%
During 2010-2011, Stakeholder Consultations were conducted with clients using the services at distance and in-person.

83.3% of “at a distance” clients were satisfied with services received.

87% of “in person” clients were satisfied with services received.

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National Energy Board

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges (Users Fee Act)


User Fee: Fees charged for the issuance of operating licenses under the Canada Oil and Gas Operations Act (COGO Act).

Fee Type: Regulatory (R)

Fee-setting Authority: Canada Oil and Gas Operations Act, section 5(1)(a); Canada Oil and Gas Operations Regulations, section 3(2)(d)

Date Last Modified: 1992

Performance Standards:
Well drilling applications: 100 per cent of decisions rendered within 21 calendar days of receiving a complete application.
Geological and geophysical applications:
100 per cent of decisions rendered within 30 calendar days of receiving a complete application.

Performance Results:
Well drilling applications: 4 received: 100 per cent of decisions rendered within 21 calendar days.
Geological and geophysical applications:
7 received: 100 per cent of decisions rendered within 30 calendar days.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1.0 0.7 6,342.3 2011-12 1.0 6,845.0
2012-13 1.0 6,533.0
2013-14 1.0 6,250.0

Other Information: Under the COGO Act, the NEB regulates oil and gas activities on Frontier lands not subject to a federal/provincial accord.



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act.

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act, section 11; Access to Information Regulations, section 7

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following the receipt of request. The response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request.

Performance Results: 30 requests were completed in 2010-11. 35 requests were received during the reporting period and 5 requests were carried forward from the previous period. 10 requests were carried forward into 2011-12. 24 requests (69 per cent) were completed in 30 days or a notice of extension was sent within 30 days. 4 requests were completed in 31-60 days and 6 requests were completed in 61-120 days.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1.0 1.3 260.0 2011-12 1.0 250.0
2012-13 1.0 250.0
2013-14 1.0 250.0

Other Information: The number of Access to Information Act requests received by the NEB increased considerably in 2010-11. This unprecedented number of requests affected performance results. To address this, the NEB assigned additional resources through internal reallocation and developed new tools during the year.


Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, would not have received parliamentary review; and
  • the performance standard, if provided, may not respect all established requirements under the UFA (e.g., international comparison or independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 1.0 0.7 6,342.3 2011-12 1.0 6,845.0
2012-13 1.0 6,533.0
2013-14 1.0 6,250.0
Subtotal Other Products and Services 1.0 1.3 260.0 2011-12 1.0 250.0
2012-13 1.0 250.0
2013-14 1.0 250.0
Total 2.0 2.0 6,602.3 2011-12 2.0 7,095.0
2012-13 2.0 6,783.0
2013-14 2.0 6,500.0

External Fees (Policy on Service Standards for External Fees)


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the issuance of operating licenses under the Canada Oil and Gas Operations Act (COGO Act) Well drilling applications

100 per cent of decisions rendered within 21 calendar days of receiving a complete application.

Geological and geophysical applications

100 per cent of decisions rendered within 30 calendar days of receiving a complete application.
Well drilling applications

4 received: 100 per cent of decisions rendered within 21 calendar days.

Geological and geophysical applications

7 received: 100 per cent of decisions rendered within 30 calendar days.
The NEB’s COGO Act service standards are reviewed with stakeholders on an opportunity basis at meetings with companies, organizations (such as the Canadian Association of Petroleum Producers), and at other venues (such as the Annual Oil and Gas Forum).
Fees charged for the processing of access requests filed under the Access to Information Act Response provided within 30 days following the receipt of request. The response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. 30 requests were completed in 2010-11. 35 requests were received during the reporting period and 5 requests were carried forward from the previous period. 10 requests were carried forward into 2011-12. 24 requests (69 per cent) were completed in 30 days or a notice of extension was sent within 30 days. 4 requests were completed in 31-60 days and 6 requests were completed in 61-120 days. This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.


Note: As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review;
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison or independent complaint address); and
  • performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
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National Research Council Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 2011

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. NRC's web site provides additional information on the Access to Information Act requirements, NRC's ATIP services in addition to NRC's Annual Reports to Parliament.

Performance Results: NRC received 55 access to information requests and 34 consultations from other government departments.


2010-11 ($ dollars) Planning Years ($ dollars)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 265 81,249 2011-12 500 250,000
2012-13 500 250,000
2013-14 500 250,000

Other Information:


External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Certified Reference Materials Program (NRC-INMS) 3 business days turnaround time between reception of order and shipping of order Of the 800 orders received this fiscal year, 92.8% met the 3-day standard. None of the 800 customers responded to NRC's survey. The low response rate was taken as indicative of general satisfaction with the Program. One official complaint was received regarding a product received in a broken ampoule. Packaging method was modified.
Sale of National Code Documents and other documents Orders processed (shipped) 1-14 days after receipt of all required information 95% of orders shipped within the target of 14 days 91% of clients indicated satisfaction with the product and services, with the overall satisfaction measurement being "very good". Of 6,368 orders, 39 were refunded or exchanged due to dissatisfaction of the PDF product by the client. (Reasons cited included: inability to download it due to security issues; inability to manipulate it to the extent preferred; limitation of access from only one computer, etc.)
Fees charged for Parking 3 day turnaround time between request and delivery of parking passes; ongoing monitoring of parking sites. Parking fee implementation is in early stages. Of 1118 requests for parking passes, all were filled on time, and regular monitoring of sites took place. One request for further information or review of the parking situation was acted upon promptly and resolved in a respectful and appropriate manner.

Other Information:

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Natural Resources Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Explosives license and inspection fees

Fee Type: Regulatory

Fee-setting Authority: Explosives Act

Date Last Modified: 2009

Performance Standards: 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request. 

Performance Results: Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,889 2,433 4,767* 2011–12 1,889 4,900*
2012–13 1,889 5,037*
2013–14 1,889 5,178*

*excluding PSAT



User Fee: Seismic data

Fee Type: Other Products and Services

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site.
For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.

Performance Results: Service standards are reviewed annually (inquiries are recorded) - results indicate greater than 95% compliance with standards.


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
700 645 645 2011–12 700 700
2012–13 700 700
2013–14 700 700



User Fee: Map products

Fee Type: Other Products and Services

Fee-setting Authority: Resources and Technical Surveys Act, Canada Land Surveys Act

Date Last Modified: 2004

Performance Standards: National Topographic System and Atlas of Canada maps - NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this.
Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the Regional Distribution Centres (RDC) within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided that the account is in good standing. Hours of operation, 08:30 - 16:30 EST.

Performance Results: The service standard of five working days is met 95% or the time. The Centre for Topographic Information of the Mapping Services Branch is certified ISO 9001:2000, hence it undergoes regular management review of quality objectives, discrepancy reporting processes, and client consultation. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that may arise.

Aggregate annual data is available on request.


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
100 78 78 2011–12 100 100
2012–13 100 100
2013–14 100 100



User Fee: ISO non-destructive testing

Fee Type: Other Products and Services

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified:2002

Performance Standards: Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates', available in hard copy or electronically from the Non-Destructive Testing (NDT) Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time.

Examination results are usually available three weeks from the date of examination. This period is clearly specified in the 'letter of approval' issued to the candidate to permit him/her to challenge an examination.

Performance Results: The progress of each client application is recorded and tracked throughout the process - date of receipt, date of review, date of written responses.  While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met. 


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,100 1,241 1,241 2011–12 1,150 1,150
2012–13 1,200 1,200
2013–14 1,250 1,250



User Fee: Air Photo Products

Fee Type: Other Products and Services

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: Aerial Photography - Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 - 16:30 ES

Performance Results: The service standard is met 80% of the time.  Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that arise.

Performance results are monitored continuously. Aggregate annual data is available on request.


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 491 491 2011–12 500 500
2012–13 500 500
2013–14 500 500



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act

Fee Type: Regulatory

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1.

Performance Results: Met prescribed standards 91.5% of the time.


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
5 2 477 2011–12 4 550
2012–13 4.5 575
2013–14 5 600



User Fee: Other Products

Fee Type: Other Products and Services

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of Earth Sciences Sector (ESS) provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more information on service standards see the Web site.

Performance Results: Performance is aggregated against standards annually. In 2008-09, 100% of requests are in compliance with standards.

The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year.


2010–11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
80 113 81 2011–12 80 80
2012–13 80 80
2013–14 80 80


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal Regulatory 1,894 2,435 5,244 2011-12 1,893 5,450
2012-13 1,894 5,612
2013-14 1,894 5,778
Subtotal Other Products and Services 2,480 2,568 2,536 2011-12 2,530 2,530
2012-13 2,580 2,580
2013-14 2,630 2,630
Total 4,374 5,003 7,780 2011-12 4,423 7,980
2012-13 4,474 8,192
2013-14 4,524 8,408

External Fees (Policy on Service Standards for External Fees)


External Fee

Service Standard Performance Results Stakeholder Consultation

Explosives licence and inspection fees

95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request.

Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.

Stakeholder groups are in agreement with licensing and authorization service standards. No formal complaints to this proposal have been received.

Seismic data

For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site.

For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.

Service standards are reviewed annually (inquiries are recorded) - results indicate greater than 95% compliance with standards.

None planned at present (regular consultation provided through the Lithoprobe Seismic Processing Facility in Calgary). Client feedback on service expectations encouraged through questionnaires that accompanies responses to data requests.

Map products

National Topographic System and Atlas of Canada maps - NRCan sells maps on a wholesale basis from the Canada Map Office (CMO) to a limited distribution network, and service standards reflect this.

Response time for information requests is two working days. Order processing time: The CMO will strive to fill orders received from the the Regional Distributions Centres (RDC) within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 - 16:30 EST.

Service standard of five working days is met 95% of the time.  Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000.  ISO Quality Objectives are updated each year to address issues as they arise.

Regular discussions and meetings are held with stakeholders.  Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.

ISO non-destructive testing

1 - Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates', available in hard copy or electronically from the Non-Destructive Testing (NDT) Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time.

2 - Examination results are usually available three weeks from the date of examination. This period is clearly specified in the 'letter of approval' issued to the candidate to permit him/her to challenge an examination.

1- The progress of each client application is recorded and tracked throughout the process - date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met 98% of the time.

Fee adjustments are presented and negotiated with the 12 member advisory body of stakeholders. Previously the agreed price structure associated with fees for required services and reports is put into effect and not changed for 3 years. The stakeholders like the stability in knowing what they will be paying for the next 3 years.  The revised plan is to move to annual fee adjustments based on actual costs.  From January through June 2006, extensive consultations on exam fees were held with 8 exam centres, the advisory board, and the union representing 2,000 clients.  The objective of these consultations was to isolate cost drivers in order to derive a formula driven fee structure.  This previously outlined objective is not yet completed and is pending.  Of note, the NDT Certifying Agency, along with the Materials Technology Laboratory (CANMET/MMS/MTL), has been relocated from Ottawa to Hamilton in late 2010.  The Agency is working very diligently to establish stable resources and capabilities to properly execute on a smooth and seamless transition, while focusing on improving the overall level of customer service and effective cost management.  The Agency had hosted two meetings Canadian General Standards Board (CGSB) Committee Meeting & MTL NDT Advisory Board Meeting) with external stakeholders, where consultations were discussed on various aspects of the certification services that the Agency provides.

Air Photo products

Aerial Photography - Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 - 16:30 EST.

Service standard of ten working days is met 80% of the time.  Service standards are included in annual management review of Quality Objectives under ISO 9001:2000.  ISO Quality Objectives are updated each year to address issues as they arise.

Major survey completed in 2004. Initiated a needs requirement analysis based on sales statistics to determine future directions for improvement.  Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs).  Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.

Fees charged for the processing of access requests filed under the Access to Information Act

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1.

Met prescribed standards 91.5% of the time

The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other products

For aeromagnetic radiometric and gravity data, the Geoscience Data Centre (GDC) of Earth Science Sector  (ESS) provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.

Performance is aggregated against standards annually.  In 2008-9, 100% of requests were in compliance with standards.

The number of inquires to the Geophysical Data Centre has dropped significantly since data have been made available free of charge through the GDRGG.  Typically, there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 down loads from the online service annually.  The GDRGG is available 24/7, 365 days a year. 

Client consultation is performed on an ongoing basis. All web-based clients are provided with a client satisfaction questionnaire including a request for suggestions for improvement. Advent of the GDRGG (web-based access) has significantly reduced requests via the GDC.

Other Information: Digital Topographical Data (formerly Subscription Data) Is made available free online. As such no fees or revenue have been collected for this service, however, the associated service standards are being reported on.

Digital Topographic Data

National Topographic Data Base (NTDB) Canvec and others - Response time for general information requests is two working days during business hours. Availability of web-site is 24-7 90% of the time, monitored monthly.

Web-site was available 24-7 90% of the time.  Performance results are monitored continuously (on-line surveys). Target 95% client satisfaction. Actual satisfaction level for the product quality and delivery is at 89%- website improvements will be made to help clients and improve the satisfaction level.

Complaints acknowledged within two working days - and as per ISO procedures, corrective action is taken immediately. 

Client consultation is ongoing - part of regular ISO process.


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Office of the Commissioner of Official Languages

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request.

The Access to Information Act provides more details: http://lois.justice.gc.ca/en/A-1/index.html.

Performance Results: In 2010-2011 OCOL received 17 requests and 15 consultations under the Access to Information Act, two requests and one consultation under the Privacy Act. Three ATI requests were late and one complaint was received.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
- 0.1 80 2011-12 - 80
2012-13 - 80
2013-14 - 80

Other Information:



Policy on Service Standards for External Fees

The electronic table Policy on Service Standards for External Fees can be found on the Treasury Board Secretariat's website.

External Fee Service Standard Performance Results Stakeholder Consultation

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request.
The Access to Information Act provides more details:

http://laws.justice.gc.ca/en/A-1/index.html
The deadlines stipulated in the Act were respected in 82 per cent of the cases. The service standard is established by the Access to Information Act and the Access to Information Regulations.

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Office of the Superintendent of Financial Institutions

User Fees Reporting

Table A: User Fees

User Fee: Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit

S1-21 Approval to maintain a representative office of a foreign bank
S1-40 Reservation of a name
S2-02 Accreditation of a provincial reinsurer

Fee Type: Regulatory (R)

Fee-setting Authority: OSFI Act

Date Last Modified: April 28, 2006

Performance Standards1: 90% will be processed in less than 60 calendar days of receipt

Performance Results1: 95% were processed in less than 60 calendar days of receipt


2010-2011 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
46 27 27 2011-12 34 34
2012-13 34 34
2013-14 34 34

User Fee: Ministerial Approvals

S1-01 Letters patent of incorporation
S1-02 Letters patent of continuance
S1-03 Order permitting a foreign bank to carry on banking business in Canada
S1-04 Order approving the insuring in Canada of risks by a foreign body corporate
S1-14 Exemption from material banking group status
S1-15 Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
S1-16 Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada

Fee Type: R

Fee-setting Authority: OSFI Act

Date Last Modified: April 28, 2006

Performance Standards1: 80% will be processed in less than 90 calendar days of receipt

Performance Results1: 98% were processed in less than 90 calendar days of receipt


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
845 328 328 2011-12 634 634
2012-13 634 634
2013-14 634 634

User Fee: Precedents / Rulings / Interpretations

S2-01 Written, precedent-setting ruling relating to the quality of capital
S2-03 Written interpretation of Acts, regulations, guidelines or rulings

Fee Type: R

Fee-setting Authority: OSFI Act

Date Last Modified: August 13, 2003

Performance Standards1: 80% will be processed in less than 180 calendar days of receipt

Performance Results1: 100% were processed in less than 180 calendar days of receipt


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
18 25 25 2011-12 18 18
2012-13 18 18
2013-14 18 18

User Fee: Non-precedential Confirmations of Quality of Capital

S2-04 Written, non-precedent-setting confirmation of quality of capital

Fee Type: R

Fee-setting Authority: OSFI Act

Date Last Modified: August 13, 2003

Performance Standards1: 90% will be processed in less than 60 calendar days of receipt

Performance Results1: 100% were processed in less than 60 calendar days of receipt


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
166 152 152 2011-12 160 160
2012-13 160 160
2013-14 160 160

User Fee: Copies of Corporate Documents and Certificates of Confirmation

S2-10 Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate

Fee Type: Other Products and Services (O)

Fee-setting Authority: OSFI Act

Date Last Modified: August 13, 2003

Performance Standards1: 90% will be processed within 2 business days of receipt

Performance Results1: 100% were processed within 2 business days of receipt


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
74 102 102 2011-12 74 74
2012-13 74 74
2013-14 74 74

User Fee: Access to Information User Fees

Fees charged for processing access requests filed under the Access to Information Act

Fee Type: O

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards1: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Actprovides more details: http://laws-lois.justice.gc.ca/eng/acts/A-1/index.html.

Performance Results1: Statutory deadline of 30 days met 100% of the time


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4 1 245 2011-12 4 252
2012-13 4 260
2013-14 4 268

Other Information:

In July 2000, the Canada Customs and Revenue Agency ruled that most of the service charges are exempted from GST under the Excise Tax Act.

A fee is either identified as “Regulatory” (R) or “Other Products and Services” (O).  A Regulatory fee relates to an activity undertaken by a department that is integral to the effectiveness of a program and successful achievement of the program mandate requires moderating, directing, testing, or approving the actions of external parties. 

The full cost is based on the fiscal year salary levels according to collective agreements, the fiscal year Treasury Board benefit factors and OSFI’S factor for indirect costs.

1Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance service standards may not have received parliamentary review.

Table B: User Fees Totals

2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 1,075 532 532 2011-12 846 846
2012-13 846 846
2013-14 846 846
Sub-Total (O) 78 103 347 2011-12 78 326
2012-13 78 334
2013-14 78 342
Total 1,153 635 879 2011-12 924 1,172
2012-13 924 1,180
2013-14 924 1,188

 

Table C - External Fees

Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit
External Fee Service Standard2 Performance Results3 Stakeholder Consultation
  1. Approval to maintain a representative office of a foreign bank
  2. Reservation of a name
  3. Accreditation of a provincial reinsurer
90% will be processed in less than 60 calendar days of receipt 95% were processed in less than 60 calendar days of receipt

Although the number of approvals subject to a Regulatory fee represents 25% of the total approvals processed in 2010-2011, OSFI applies these standards to all application for regulatory approvals in order to provide a better quality of service.4

 

Ministerial Approvals
External Fee Service Standard2 Performance Results3 Stakeholder Consultation
  1. Letters patent of incorporation
  2. Letters patent of continuance
  3. Order permitting a foreign bank to carry on banking business in Canada
  4. Order approving the insuring in Canada of risks by a foreign body corporate
  5. Exemption from material banking group status
  6. Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
  7. Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada
80% will be processed in less than 90 calendar days of receipt 98% were processed in less than 90 calendar days of receipt

Although the number of approvals subject to a Regulatory fee represents 25% of the total approvals processed in 2010-2011, OSFI applies these standards to all application for regulatory approvals in order to provide a better quality of service.4

 

Precedents/ Rulings/ Interpretations
External Fee Service Standard2 Performance Results3 Stakeholder Consultation
  1. Written, precedent-setting ruling relating to the quality of capital
  2. Written interpretation of Acts, regulations, guidelines or rulings
80% will be processed in less than 180 calendar days of receipt 100% were processed in less than 180 calendar days of receipt

Although the number of approvals subject to a Regulatory fee represents 25% of the total approvals processed in 2010-2011, OSFI applies these standards to all application for regulatory approvals in order to provide a better quality of service.4

 

Non-precedential Confirmations of Quality of Capital
External Fee Service Standard2 Performance Results3 Stakeholder Consultation
Written, non-precedent-setting confirmation of quality of capital 90% will be processed in less than 60 calendar days of receipt 100% were processed in less than 60 calendar days of receipt

Although the number of approvals subject to a Regulatory fee represents 25% of the total approvals processed in 2010-2011, OSFI applies these standards to all application for regulatory approvals in order to provide a better quality of service.4

 

Copies of Corporate Documents and Certificates of Confirmation
External Fee Service Standard2 Performance Results3 Stakeholder Consultation
Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate 90% will be processed  within 2 business days of receipt 100% were processed within 2 business days of receipt

Although the number of approvals subject to a Regulatory fee represents 25% of the total approvals processed in 2010-2011, OSFI applies these standards to all application for regulatory approvals in order to provide a better quality of service.4

 

Access to Information User Fees
External Fee Service Standard2 Performance Results3 Stakeholder Consultation
Fees charged for processing access requests filed under the Access to Information Act Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides fuller details. Statutory deadlines met 100% of the time

The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: None

2 As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

3 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

4In 2010-2011, OSFI conducted three confidential survey consultations with deposit-taking institutions, executives of the FIs that OSFI regulates, and life insurance companies.  Results showed that a strong majority of respondents were satisfied with OSFI in processing applications for regulatory approvals and believes that OSFI’s approval process is timely and efficient.  From time to time, OSFI receives letters of appreciation from applicants thanking OSFI on the quality of its regulatory approval process.

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Parks Canada Agency

User Fees/External Fees

User Fees Reporting – Part 1
User Fees Act

A. User Fee Fee Type Fee- setting Authority Date Last Modified 2010–11 Planning Years
Forecast Revenue ($000) Actual Revenue ($000) Estimated Full Cost ($000) Performance Standard Performance Result Fiscal Year Forecast Revenue ($000) Estimated Full Cost ($000)
Entry Fees Other Products and Services Parks Canada Agency Act Increased in 2008. New fees added in 2010. $52,500 $51,417 $236,233 85% of visitors are satisfied 100% of sampled locations exceed the standard 2011–2012 $52,500 $165,844
2012–2013 $52,500 $165,739
2013–2014 $52,500 $165,695
Camping Fees Other Products and Services Parks Canada Agency Act Increased in 2008. New fees added in 2010. $16,500 $17,272 $31,238 85% of visitors are satisfied 100% of sampled locations exceed the standard 2011–2012 $16,500 $21,930
2012–2013 $16,500 $21,916
2013–2014 $16,500 $21,910
Lockage and Mooring fees Other Products and Services Parks Canada Agency Act Lockage and Mooring fees increased in 2008. $2,410 $2,691 $37,242 85% of visitors are satisfied 100% of sampled locations exceed the standard 2011–2012 $2,410 $26,145
2012–2013 $2,410 $26,129
2013–2014 $2,410 $26,122
Pools Other Products and Services Parks Canada Agency Act Increased in 2003. $3,810 $3,812 $5,578 85% of visitors are satisfied For the 2010 cycle, no locations with this service were surveyed. 2011–2012 $3,810 $3,916
2012–2013 $3,810 $3,914
2013–2014 $3,810 $3,913
Municipal Services Other Products and Services Canada National Parks Act Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996. $3,100 $2,926 $12,802 For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard.  For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. Water quality Guidelines are met or exceeded;   wastewater effluent quality meets or exceeds  the standards 2011–2012 $3,100 $9,916
2012–2013 $3,100 $6,708
2013–2014 $3,100 $5,639
Other Revenues Other Products and Services Parks Canada Agency Act Business licences increased in 1994; Other fees increased in 2008. New fees added in 2010. $8,000 $8,298 $49,723 85% of visitors are satisfied 100% of sampled locations exceed the standard 2011–2012 $8,000 $34,908
2012–2013 $8,000 $34,885
2013–2014 $8,000 $34,876
Total       $86,320 $86,416 $372,817   2011–2012 $86,320 $262,658
2012–2013 $86,320 $259,291
2013–2014 $86,320 $258,155

B. Date Last Modified

In May 2009, Parks Canada announced a two-year fee freeze at all national parks and national historic sites managed by the Agency.  Included are prices for all Parks Canada entry fees, camping at national parks, lockage and mooring at historic canals and several other national fees for basic services. The fee freeze is intended to support the tourism industry and local economies and help more Canadians experience Canada’s treasured natural and historic places. Subsequently, it was announced in November 2010 that the fee freeze was extended for an additional year due to the slower than expected recovery from the global financial crisis. Therefore, the general public 2008 prices are in effect until April 1, 2012, and commercial groups 2009 prices are in effect until April 1, 2013.

In 2010, Parks Canada developed and received approval for new market responsive service improvements at several parks and sites. Examples of these include accommodations such as camping yurts and newly developed enhanced interpretation programs. The proposal did not include any fee increases for current facilities or services consistent with the fee freeze. All requirements of subsection 4(1) of the User Fee Act were met and there was wide spread acceptance of the proposed prices for new services.

On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a one percent reduction to the GST. This affected all fees as the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column as they were not established through the full process, only reduced consistent with Government of Canada direction.

Municipal services, water, sewer and garbage fees are formula-based (except at Riding Mountain National Park) to allow for cost recovery. They may increase or decrease each year in response to changing costs.  

C. Additional Notes

Real property rentals are not subject to the User Fees Act and are not included in the table. In 2010-11, real property rental revenues were $ 19,205,221.

User Fee Reporting- Part 2
External Fees

A. External Fee

Service Standard1

Performance result

Stakeholder Consultation
Entry Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard Standard is based on a long standing measure
Camping Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard Standard is based on a long standing measure
Lockage and Mooring Fees

85% of visitors are satisfied

100% of sampled locations exceed the standard Standard is based on a long standing measure
Pools

85% of visitors are satisfied

For the 2010 cycle, no locations with this service were surveyed. Standard is based on a long standing measure
Municipal Services For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines for effluent quality and wastewater (1976) and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines. Canadian drinking water guidelines were established in 2002. Federal guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets established in 1997. The leadership targets are used as the basis for consultation with communities. Garbage collection standards have evolved over time in response to individual community needs and specific frequency of pickups is set in consultation with users.
Other revenues 85% of visitors are satisfied 100% of sampled locations exceed the standard Standard is based on a long standing measure

Note:

  1. Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85 percent user fee performance standard has been well established and communicated through the Agency’s corporate planning and reporting documents since 2005. In 1998, Parks Canada also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fees Act, and exceeds the Act’s requirements by refunding the user-fee immediately to a dissatisfied client.
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Parole Board of Canada

User Fees and Regulatory Charges/External Fees



User Fees and Regulatory Charges


User Fee: Pardons User fee ($50.00) from 1 April to 28 December and ($150.00) from 29 December to 31 March 2011

Fee Type: Other Products and Services

Fee-setting Authority: Treasury Board Decision #822475 (1995); #826954 (1999); #834603 (2008)

Date Last Modified: Fee introduced 1995, modified in 1999 and in 2010

Performance Standards: Indictable offences (3.5 months); Summary convictions (1.2 months); Proposal to deny/denials (14.7 months)

Performance Results: Adherence to established service standards for the first quarter of 2010-11 were upheld.  As a result of the amendments brought to the Criminal Records Act (CRA) in June 2010, service standards prior to the amendments were no longer valid as the Board was not sufficiently funded to deal with the new complexity of work required to process a pardon application.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,000 1,147 TBD 2011-12 TBD TBD
2012-13 TBD TBD
2013-14 TBD TBD

Other Information:

On June 29, 2010, Bill C-23A “Limiting Pardons for Serious Crimes Act” came into force, amending the CRA As a result,pardon program operations have changed significantly due to legislative amendments.  With the coming into force of Bill C-23A, the pardon user fee became even further out of alignment with the cost the Board incurs to process a pardon application.

The Minister of Public Safety proposed to increase the pardon user fee to $150, which came into effect on December 29, 2010.  The current $150 fee represents an interim measure and only covers a fraction of the costs incurred by the Board to deliver pardon services.  The current fee of $150, from which the Board receives $135, covers the Board’s direct costs for work to process a pardon application under the pre-C-23A CRA.  It does not cover the additional costs from Bill C-23A, or any other proposed amendments.

The Government is currently seeking to implement an increase to the fee which will respond to workload increases, and costs required to process a pardon application following the recent amendments to the CRA.

The performance standards and results stated above reflect standards and results which existed prior to the implementation of the amended legislation (i.e., the 3 first months of fiscal 2010-11).  The performance standards ceased to be valid when the new legislation came into effect as the legislative amendments added greater complexity to the pardon process and thereby lengthened application processing times.

New performance standards, subject to the User Fees Act (UFA), will be implemented as soon as the new fees reflecting the new legislation are approved and implemented.  In the meantime, the Board has publicly issued interim performance standards for the benefit of the users.



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Regulatory Service

Fee-setting Authority: Access to Information Act (ATIA)

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA.  Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://lois.justice.gc.ca/en/A-1/.

Performance Results: Response times 100% within Performance Standard:  Access to Information Act - Total 54 requests: within 30 days = 44 requests; 31-60 days = 7 requests; 61-120 days = 3 requests; over 121 days = 0 request.  Privacy Act - Total 741 requests: within 30 days = 644 requests; 31-60 days = 97 requests; 61-120 days = 0 request; over 121 days = 0 request.


2010-11 ($ thousands) Planning Years ($ thousands)
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0 0[1] 264 2011-12 0 264
2012-13 0 264
2013-14 0 264


User Fees Totals


2010-11 ($ thousands) Planning Years ($ thousands)
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