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ARCHIVED - National Research Council Canada - Supplementary Tables
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User Fees Reporting
Table A: User Fees
Fee Type: Other products and services
Fee-setting Authority: Access to Information Act (ATIA)
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.
Performance Results: NRC received 23 access to information requests; 32 consultations from other government departments.
NRC routinely waives fees in accordance with TBS guidelines.
| 2009-2010 | Planning Years | ||||
|---|---|---|---|---|---|
| Forecast Revenue | Actual Revenue | Full Cost | Fiscal Year | Forecast Revenue | Estimated Full Cost |
| 500 | 125 | 203,400 | 2010-2011 | 500 | 250,000 |
| 2011-2012 | 500 | 250,000 | |||
| 2012-2013 | 500 | 250,000 | |||
Table B: External Fees
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Certified Reference Materials Program (NRC-INMS) | 3 business days turnaround time between reception of order and shipping of order | Of the 616 orders received this fiscal year, 74.5% met the 3-day standard. | Only 1 of 616 customers responded to NRC's survey. The response was "very satisfied." The low response rate was taken as a indicative of general satisfaction with the Program. All comments and complaints with possible action items were reviewed. |
| Fees charged for Canada Institute for Scientific and Technical Information (NRC-CISTI) Document Delivery | NRC offered three levels of document delivery services. Urgent orders were guaranteed delivery within 2 hours. Direct service orders were filled within 24 hours. Extended service had no deadlines since suppliers from around the world were used to supply documents. | Overall, the document delivery services had a fill rate of 87% with a low reported problems rate of 3.1%. The Urgent service guaranteed delivery time was met for over 99% of orders. | The document delivery service was scheduled to be discontinued in 2010 so no stakeholder consultation was done. Service standards remained the same as in previous years. |
| Sale of National Code Documents and other documents | Orders processed (shipped) 1-14 days after receipt of all required information. | 93.1% of orders processed within 1-14 days. | 99.7% satisfaction; in 4556 orders, 6 orders required further follow-up in response to a concern or complaint, all resolved to clients' satisfaction. |