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User Fees Reporting

User Fees


User Fee: Aviation Safety - Regulatory Fees

Fee Type: R

Fee-setting Authority:

  1. Aeronautics Act
  2. Canadian Aviation Regulations (CARs) - CARs fees
  3. Fees in Part I subpart 4

Date Last Modified: July 15, 2000

Performance Standards:

  1. Civil Aviation’s Service Standards
  2. Service Charter

Performance Results:

  1. Ontario Region: results for Services with Fees
  2. Other performance results under development

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8,271 7,671 260,677 2010-11 8,158 244,086
2011-12 8,158 242,821
2012-13 8,153 241,636

Other Information:

Documentation on Services Standards was published in April 2010. A communication strategy has been activated to raise awareness of stakeholders and Transport Canada Civil Aviation (TCCA) employees on the following documentation:

  1. Directive on Civil Aviation Service Standards Framework;
  2. Staff Instruction on Civil Aviation Service Standards Improvement Process;
  3. Service Standards Activities List for services with charges and no charges. This document includes a description of services and related service standards. This information will be a focal point for external stakeholders doing business with any Transport Canada Civil Aviation Offices.

Starting in 2010, Atlantic Region will implement an activity tracking system that will enable the measurement of service standards.

The Full Cost base reported in the table above represents the Total Direct and Indirect Beneficiary Costs. Per the last review completed, only 27% of the Full Cost base was considered as direct beneficiary costs e.g. attributable to paying stakeholders. Consistent with public consultations conducted in the past, costs (or a portion of) of services such as monitoring compliance, enforcement of safety operational standards, the establishment of legislation, regulations and standards, etc., were considered benefiting the general taxpayer. Only the costs associated with the issuance of Transport Canada safety documents (certificate, license, permit, etc.) were considered a private benefit attributable to the document recipient.



User Fee: Marine Safety - Regulatory Fees for inspections, surveys, services, etc.

Fee Type: R

Fee-setting Authority: Various regulations under the Canada Shipping Act, 2001 (such as the Board of Steamship Inspection Scale of Fees; Vessels Registry Fees Tariff; etc.)

Date Last Modified: June 6, 1995 (Overall Fee Increase). May 1, 2002 (Specific Fees)

Performance Standards: Service Standards for Marine Safety's Fees

Performance Results: Work continued to advance in 2009-2010 with regard to establishing electronic tracking for service standard performance. Marine Safety has 32 Internet Technology (IT) systems / databases that manage program data, and a number of them require modifications to integrate service management data. Marine Safety’s new IT framework, which will provide a common technical platform and the capability to share data amongst systems, will facilitate this effort. Further, a working group was established in the fall 2009 to review existing service standards with a view to improving their measurability. Proposals have been developed that will be presented to the Marine Safety Executive in the winter of 2010.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,258 7,376 101,788 2010-11 7,325 93,673
2011-12 7,323 93,052
2012-13 7,320 91,203



User Fee: Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels

Fee Type: R

Fee-setting Authority: Canada Shipping Act/Small Vessel Regulations/TP 1332 incorporated by reference
TP 1332

Date Last Modified: 1995

Performance Standards: Office of Boating Safety Compliance Labels

Performance Results: Performance results updated annually. In 2009-2010, services for the issuance of construction standard compliance labels were rendered within the standard in 98.5% of cases.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
110 103 297 2010-11 0 0
2011-12 0 0
2012-13 0 0

Other Information:This will be the last year for reporting compliance label fees. The new Small Vessel Regulations, which came into effect May 2010, incorporated a fundamental shift in the manner in which Transport Canada manages the builders’ and importers’ Compliance Notice Program. Under the new regulations, printing and attaching compliance notices to vessels has become the responsibility of the builder or importer.



User Fee: Marine Safety - Ship Radio Inspection Program

Fee Type: R

Fee-setting Authority: Canada Shipping Act/Ship Radio Inspection Fees Regulations

Date Last Modified: 1978

Performance Standards: Part 4 - General

Performance Results: Performance results under development


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
48 143 1,013 2010-11 48 1,013
2011-12 48 1,013
2012-13 48 1,013



User Fee: Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges.

Fee Type: O

Fee-setting Authority: Section 4.4 (2) of the Aeronautics Act, and Section 2 of the Ministerial Regulations Authorization Order - Air Services Charges Regulations

Date Last Modified: January 1, 2003

Performance Standards: National Service Standards

Performance Results: National Service Standards


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4,858 5,551 12,115 2010-11 5,246 12,957
2011-12 5,275 12,957
2012-13 5,303 12,957

Other Information: Excludes revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported do not reflect annualized capital costs in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs e.g. start-up costs.



User Fee: Airports - Annual Registration of Mobile Equipment used at Airports

Fee Type: O

Fee-setting Authority: Government Property Traffic Act and Airport Traffic Regulations - Part III Section 57 to 60

Date Last Modified: February 24, 2004

Performance Standards: National Service Standards

Performance Results: National Service Standards


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3 1 4 2010-11 1 4
2011-12 1 4
2012-13 1 4

Other Information: Excludes revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported do not reflect annualized capital costs in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs e.g. start-up costs.



User Fee: Airports - Vehicle Parking Charges

Fee Type: O

Fee-setting Authority: Section 4.4(2) of the Aeronautics Act and Section 2 of the Ministerial Regulations Authorization Order, Airport Vehicle Parking Charges Regulations

Date Last Modified: November 19, 1998

Performance Standards: National Service Standards

Performance Results: National Service Standards


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
267 276 1,243 2010-11 275 1,329
2011-12 278 1,329
2012-13 279 1,329

Other Information: Excludes revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported do not reflect annualized capital costs in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs e.g. start-up costs.



User Fee: Ports - Public Port Revenues: Utility Charges, Wharfage, Berthage, Storage and Harbour Dues

Fee Type: O

Fee-setting Authority: Canada Marine Act
Fees

Date Last Modified: January 1, 2004

Performance Standards: National Service Standards

Performance Results: National Service Standards


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8,221 9,266 34,932 2010-11 7,659 27,334
2011-12 8,012 26,749
2012-13 8,007 17,896



User Fee: Access to Information Requests - Fees

Fee Type: O

Fee-setting Authority: Access to Information Act and Regulations

Date Last Modified: 1992

Performance Standards: Service Standards are included in the Access to information Act, Section 7

Performance Results: Statutory deadlines have been met for 46% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
6 4 2,611 2010-11 5 2,611
2011-12 5 2,611
2012-13 5 2,611

Other Information: Access to Information Requests – Fees: The Access to Information Act has provisions to waive fees. Cost information is based on the Statistical Reports on the Access to Information Act. User Fee financial information includes adjustments to a full cost base in accordance with the TBS Guide to Costing.

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • The performance standard, if provided, may not have received parliamentary review;
  • The performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).
  • The performance result, if provided, is not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

Full Cost represents the full cost of providing a service, good, facility or privilege. Full Cost is not necessarily the cost attributed to fee-paying clients and a lower cost recovery level may be required based on the economic impact on stakeholders, stakeholders paying capability, the degree to which a price may affect the achievement of public policy objectives, etc.

Full Cost is calculated according to costing principles identified in the Treasury Board Secretariat’s Guide to Costing.



User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 15,687 15,293 363,775 2010-11 15,531 338,772
2011-12 15,529 336,886
2012-13 15,521 333,852
Sub-Total (O) 13,355 15,098 50,905 2010-11 13,186 44,235
2011-12 13,571 43,650
2012-13 13,595 34,797
Total 29,042 30,391 414,680 2010-11 28,717 383,007
2011-12 29,100 380,536
2012-13 29,116 368,649

External Fees


External Fee Service Standard [1] Performance Results [2] Stakeholder Consultation
Aviation Safety - Regulatory Fees (Note 2)

Civil Aviation’s Service Standards

Service Charter

Ontario Region: results for Services with Fees

Other performance results under development.

The Canadian Aviation Regulation Advisory Committee (CARAC) was consulted in December 2006 to seek agreement on the consultation methodology.

The annual review of performance and feedback is satisfactory and there are no immediate plans for changes to the standards.

Ongoing feedback is now possible through the TC website using the CAIRS application. Stakeholder relationships are important and valued. There are no outstanding issues for stakeholders at present. Given that the standard was published in 2010, a periodic review of existing standards in full consultation with stakeholders is expected every three years, starting in fiscal year 2012-2013.

Marine Safety - Regulatory Fees for inspections, surveys, services, etc. Service Standards for Marine Safety´s Fees Work continued to advance in 2009-2010 with regard to establishing electronic tracking for service standard performance. Marine Safety has 32 IT systems / databases that manage program data, and a number of them require modifications to integrate service management data. Marine Safety’s new IT framework, which will provide a common technical platform and the capability to share data amongst systems, will facilitate this effort. Further, a working group was established in the fall 2009 to review existing service standards with a view to improving their measurability. Proposals have been developed that will be presented to the Marine Safety Executive in the winter of 2010. Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via Transport Canada (TC) Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and the Canadian Marine Advisory Council (CMAC) meetings.
Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels Office of Boating Safety Compliance Labels Performance results updated annually. In 2009-2010, services for the issuance of construction standard compliance labels were rendered within the standard in 98.5% of cases. Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.
Marine Safety - Ship Radio Inspection program Part 4 - General Performance results under development. Consultation process completed in May 2006; comments received were favourable; no written comments received. Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.
Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges. National Service Standards National Service Standards Stakeholder feedback was sought through existing channels (e.g. Tenant meetings) at the various sites during Jan/Feb 2006. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009-2010 stakeholder consultations continued through the existing channels at various sites and TC website. There are no outstanding issues for stakeholders. A periodic review of existing standards in full consultations with stakeholders is expected every 5 years, starting in fiscal year 2011.
Airports - Annual Registration of Mobile Equipment used at Airports National Service Standards National Service Standards Stakeholder feedback was sought through existing channels (e.g. Tenant meetings) at the various sites during Jan/Feb 2006. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009-2010 stakeholder consultations continued through the existing channels at various sites and TC website. There are no outstanding issues for stakeholders. A periodic review of existing standards in full consultations with stakeholders is expected every 10 years, starting in fiscal year 2016.
Airports - Vehicle Parking Charges National Service Standards National Service Standards Stakeholder feedback was sought through existing channels (e.g. Tenant meetings) at the various sites during Jan/Feb 2006. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009-2010 stakeholder consultations continued through the existing channels at various sites and TC website. There are no outstanding issues for stakeholders. A periodic review of existing standards in full consultations with stakeholders is expected every 10 years, starting in fiscal year 2016.
Ports - Public Port Revenues: Utility Charges, Wharfage, Berthage, Storage and Harbour Dues National Service Standards National Service Standards Last official consultations were completed by letters to the industry in January 2006. Ongoing feedback is possible through TC website. Feedback from stakeholders relates to one element of the utilities service (costs of meeting security requirements). We are currently implementing a plan to address inconsistencies in the application of the security charge.
Access to Information Requests - Fees Service standards are in the Access to Information Act, Section 7 Statutory deadlines have been met for 46% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.

Other Information: The Internet links in this report may change following publication, since the various websites are updated regularly.

Transport in its commitment to provide quality services and client satisfaction, has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged. This initiative ensures that stakeholders’ concerns and complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate.

A complaint mechanism has been developed and implemented for service standards related to the Canadian Aviation Regulations CAR 104 Charges (e.g. Civil Aviation Issues Reporting System (CAIRS)).

A complaint mechanism policy "Handling of complaints related to Marine Safety User Fees and applicable service standards" is available on the web.

A Complaint mechanism has been implemented and posted on the TC web.

Complaint mechanisms have been implemented and posted on the TC web.

The Access to Information Act has provisions for complaint mechanisms.


[1] As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

[2] Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.