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2009-10
Departmental Performance Report



Citizenship and Immigration Canada






Supplementary Information (Tables)






Table of Contents




Sources of Respendable and Non-Respendable Revenue


Non-Respendable Revenue
($ millions)
Program
Activity
Actual
2007-08
Actual
2008-09
2009-10
Planned
Revenue
Actual
Revenue
 Immigration Program
Immigration cost-recovery fees for permanent residents 174.3 186.3 190.6 175.0
Immigration rights fees 79.5 85.8 78.1 91.1
Interest on the Immigrant Loan Program 0.7 0.6 0.8 0.5
 Temporary Resident Program
Immigration cost-recovery fees for temporary residents 161.6 167.4 167.1 158.8
 Refugee Program
Immigration cost-recovery fees for refugees 9.0 5.3 9.0 0
 Citizenship Program
Citizenship cost-recovery fees 24.0 23.4 18.4 25.7
Right of citizenship fees 16.6 15.1 12.0 15.6
Sub-Total 465.7 483.9 476.0 466.7
 Other Revenues
Access to information fees 0.1 0.1 0.1 0.1
Refunds of previous years’ expenditures [a] 16.9 4.4 Nil 7.0
Miscellaneous 0.4 0.2 Nil 0.5
Total Non-respendable Revenue [b] 483.1 488.6 476.1 474.3

Notes: Fees are charged in recognition of full Government of Canada costs of providing services. All revenue is deposited into the Consolidated Revenue Fund and is not available for re-spending by the Department. A listing of Citizenship and Immigration Canada fees can be found on the Department’s website.

[a] Refunds of previous years’ expenditures include recovery of bad debts, adjustments to prior years’ payables, and refunds of previous years’ expenditures.

[b] Total revenue of $474.3 million is slightly lower than the planned amount of $476.1 million. This is primarily due to lower than planned application fees in the Immigration Program and the Temporary Resident Program. These decreases, however, were partially offset by additional Right of Permanent Residence fees and Citizenship fees, which were a result of backlog clearance efforts during the year.



User Fees Reporting

User Fees

The following tables list Citizenship and Immigration Canada (CIC) user fees and provide information regarding the history of the fees, client service outcomes, revenue and associated costs.

Notes regarding all fees:

  1. Forecasted revenues are based on CIC’s 2010–2011 Report on Plans and Priorities.

  2. Actual revenue amounts are reported on a cash basis. The actual revenue amounts are net of current year remissions and exclude revenues with respect to interest for the Immigration Loan Program.

  3. The 2009–2010 full costs and estimated full costs for planning years include an estimate from other government departments (OGDs) and represent the best available cost data at the time of producing this table.

    OGDs included in CIC’s 2009–2010 Cost Management Model are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Department of Justice; Human Resources and Skills Development Canada; Canadian Security Intelligence Service; Canada Border Services Agency; and Treasury Board Secretariat.

    Please note that the tables do not include the information for the following OGDs: Office of the Commissioner of the Federal Judicial Affairs, Court Administration Services, and Social Sciences Humanities and Research Council of Canada.

  4. Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as an average while overseas processing times are expressed as “x% in a specific period of time.”

  5. Statistics in Performance Results for domestic regions were current as of March 31, 2010.

  6. According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
    • the performance standard, if provided, may not have received parliamentary review;
    • the performance standard, if provided, may not respect all established requirements under the User Fees Act (UFA) (e.g., international comparison; independent complaint address); and
    • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

1. User Fee: Right of Permanent Residence Fee (RPRF)

Fee Type: Regulatory

Fee-setting Authority: Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA); and Immigration and Refugee Protection Regulations (IRPR)

Date Last Modified: May 3, 2006

Performance Standards: This fee is payable by persons who will acquire permanent resident status in Canada. Protected persons and dependent children do not pay the RPRF.

Performance Results: This fee is closely linked to the processing of permanent resident applications in Canada and overseas.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$78,100 $91,075 Costs associated with this fee are related to the overall cost of the immigration regulatory regime. 2010-11 $99,100 Costs associated with this fee are related to the overall cost of the immigration regulatory regime.
2011-12 $106,600
2012-13 $114,600


2. User Fee: Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: June 28, 2002

Performance Standards:

Permanent Residence Applications Processed in Canada, Immigrant Visas Processed Overseas and Sponsorship Application Fee for Family Classes: Priority processing is given to the reunification of immediate family members—spouses, partners and dependent children—and to skilled workers nominated by provincial governments. As of April 1, 2010, the service standard for immediate members of the Family Class is 12 months from the time the application is received at the Case Processing Centre (CPC)-Mississauga. Processing of these cases contributes to the achievement of Government of Canada immigration levels by issuing visas in line with established annual targets.

Permanent Resident Travel Documents processed overseas: Processed expeditiously.

Permanent Resident Cards (PRC): The majority of the applications are to be processed within 30 days. PRCs for new arrivals are, since April 2010, subject to a 40-business-day processing service standard.

Performance Results:

Immigrant Visas Processed Overseas: In calendar year 2009, overseas missions exceeded the overall visa target by 3%, as they issued a total of 233,854 immigrant visas.

In calendar year 2009, missions finalized 50% of immediate Family Class applications within 6 months, 70% within 9 months and 80% within 12 months.

Missions finalized 50% of Provincial Nominees within 8 months, 70% within 10 months and 80% within 11 months. Missions finalized 50% of Quebec skilled workers within 8 months, 70% within 12 months and 80% within 16 months. For Quebec Business Class, 50% were finalized within 14 months, 70% within 16 months and 80% within 17 months.

Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Residence Applications Processed in Canada and Sponsorship Application Fee for Family Classes: Recent average processing times for (CPCs) are estimates only and are updated on the CIC website weekly.

  • Permanent Residence Applications Processed in Canada: The processing time at CPC-Vegreville for in-Canada Sponsorships of spouses or partners and their dependent children, was 185 days in December 2009.
  • Sponsorship Application for Family Classes: At CPC-Mississauga, the processing time for the assessment of eligibility in immediate Family Class overseas sponsorships was 38 days in December 2009.

Permanent Resident Travel Documents processed overseas: In calendar year 2009, 59% of applications were processed within two days.

Permanent Resident Cards: Processing times for new application were kept within the new 40-business-day service standard. As of December 31, 2009, processing time for the replacement or renewal of a card was 121 days.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
 $197,800 $172,551  $409,625 2010-11  $186,600  $409,625
2011-12  $187,400  $409,625
2012-13 $188,200 $409,625


3. User Fee: Work Permit Fee (Individuals and Performing Artist Groups)

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: January 2, 1997

Performance Standards:

Work Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Work Permits Processed Overseas: In calendar year 2009, 50% of applications were finalized within 14 days, 70% within 42 days and 80% within 77 days. Past processing times by each overseas mission and by category appear on the CIC website.

Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats. Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$45,400  $42,730 $113,996 2010-11 $60,700  $113,996
2011-12 $66,100  $113,996
2012-13 $72,200  $113,996


4. User Fee: Study Permit Fee

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: June 1, 1994

Performance Standards:

Study Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Study Permits Processed Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on the CIC website.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats. Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$22,000 $22,852  $47,559 2010-11 $22,200 $47,559
2011-12 $24,100 $47,559
2012-13 $26,100 $47,559


5. User Fee: Temporary Resident Visa Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: January 2, 1997

Performance Standards:

Temporary Resident Visas (TRVs): Processed expeditiously.

Extensions of Authorization to Remain in Canada as a Temporary Resident and Restoration of Temporary Resident Status: These applications are processed on receipt. Average processing times, if available, are posted on the CIC website.

Performance Results:

TRVs: In calendar year 2009, 50% of TRV applications were finalized the same day, 70% within seven days and 80% within 14 days. Past processing times for each overseas mission and by visa category appear on the CIC website.

Extensions of Authorization to Remain in Canada as a Temporary Resident: Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.

Restoration of Temporary Resident Status: These applications are processed on receipt and there are no available average processing times.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$97,400 $91,067 $178,387 2010-11 $97,800 $178,387
2011-12 $100,900 $178,387
2012-13 $104,200 $178,387


6. User Fee: Temporary Resident Permit (TRP) Fee

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: January 2, 1997

Performance Standards:

TRPs Processed Overseas and In Canada: Processed expeditiously. The variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.

Performance Results:

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.

TRPs Processed in-Canada: TRPs are processed in CPC-Vegreville on an as received basis and there are no available average processing times. Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$2,300 $2,104 $7,889 2010-11 $2,900 $7,889
2011-12 $3,200 $7,889
2012-13 $3,200 $7,889

7. User Fee: Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: Various

Performance Standards:

Applications Processed Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.

Certification and Replacement of Immigration Documents: The documents requested are produced within 3-4 months of receipt of an application and then forwarded to the CIC Office nearest the client’s place of residence for pick-up.

Performance Results:

Applications Processed Overseas: ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent average processing times are updated regularly on the CIC website.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$1,800 $2,457 $6,752 2010-11 $2,800 $6,752
2011-12 $3,000 $6,752
2012-13 $3,000 $6,752


8. User Fee: Right of Citizenship Fee

Fee Type: Regulatory

Fee-setting Authority: FAA; Citizenship Act and Citizenship Regulations

Date Last Modified: January 2, 1997

Performance Standards: This fee is payable by persons obtaining citizenship status. Persons under 18 years of age do not pay the Right of Citizenship fee. See the External Fees Table.

Performance Results: This fee is linked to acquisition of citizenship status. See Citizenship Fees.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$12,000 $15,598 Costs associated with this fee are related to the overall cost of the citizenship regulatory regime. 2010-11 $13,900

Costs associated with this fee are related to the overall cost of the citizenship regulatory regime.

This fee was established in the 1995 federal budget and subsequently reduced by half in Budget 2006.
2011-12 $12,700
2012-13 $11,700


9. User Fee: Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship

Fee Type: Regulatory

Fee-setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: January 2, 1997

Performance Standards: The majority of cases’ standard processing time is 12–15 months.

Performance Results: In 2009–2010, the average processing time for 80% of all individuals applying to become a citizen (Grant of Citizenship) was 15 months. Recent average processing times are updated regularly on the CIC website.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$16,000 $18,983 $83,649 2010-11 $17,000 $83,649
2011-12 $15,600 $83,649
2012-13 $14,300 $83,649


10. User Fee: Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship

Fee Type: Regulatory

Fee-setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: January 2, 1997

Performance Standards: The majority of cases’ standard processing time is four (4) months.

Performance Results: In 2009–2010, the processing time for 80% of applications for the issuance of a citizenship certificate (Proof of Citizenship) decreased to 4–5 months from 10 months for applications processed within Canada. Proof of Citizenship processing times are updated on the CIC website regularly.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$2,400 $6,737 $26,945 2010-11 $4,700 $26,945
2011-12 $4,700 $26,945
2012-13 $4,700 $26,945

11. User Fee: Fees for Processing Access Requests Filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-setting Authority: ATIA

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA website provides further details.

Performance Results: CIC received 16,647 requests under the ATIA in 2009–2010 and completed 16,556 requests during the same period (includes requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 59% of cases. Response time was extended in 41% of cases.

Overall, CIC met deadlines for 95% of the requests completed over the course of the year.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$100 $84 $2,953 2010-11 $200 $3,200
2011-12 $200 $3,400
2012-13 $200 $3,600

Other Information: CIC has experienced significant increases in the number of ATIA requests it receives. Over the past three years, the number of requests has increased 45%, which has resulted in increased costs to process these requests. Source: Annual Report 2009–2010 — Privacy Act, Access to Information Act.



User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) $475,200 $466,154 $841,357 2010-11 $507,700  $841,357
2011-12 524,300 $841,357
2012-13 542,800 $841,357
Sub-Total (O) $100 $84 $2,953 2010-11 $200 $3,200
2011-12 $200 $3,400
2012-13 $200 $3,600
Total $475,300 $466,238 $877,753 2010-11 $507,900 $878,000
2011-12 $524,500 $878,200
2012-13 $543,000 $878,400

External Fees


External Fee

Service Standard
[Note 1 and 2]

Performance Results Stakeholder Consultation
Right of Permanent Residence Fee (formerly Right of Landing Fee)

This fee is not a processing fee, but rather a fee that is paid to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of permanent resident (PR) visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant: i.e., at any time during the processing of the PR applications prior to the issuance of the PR visa at a visa office; prior to the finalization of the PR visa abroad; or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to the processing of the application itself, which carries a separate fee.

See the Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.

This fee is closely linked to the processing of permanent residence applications in Canada and overseas. This fee was established in the 1995 federal budget and subsequently reduced by half in Budget 2006.
Permanent Residence Application Fee,
Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Immigration levels are set by Cabinet once a year and demand (intake) far outweighs set levels. To comply with the Cabinet-established levels, once levels’ targets are met excess applications may wait in a queue for lengthy periods until Cabinet establishes new levels, opening up room the following year. It is not possible to set service standards for applications outside of the priority processing queue without intake controls or placing CIC in contempt of Parliament.

Permanent Resident Travel Documents: Two days for routine cases. Highest priority processing is given to immediate Family Class—spouses, etc. At overseas missions and in Canada, the service standard is to finalize the majority of cases within 6 months. As of April 1, 2010, the service standard for immediate Family Class is 12 months from the time the application is received at the Mississauga Case Processing Centre (CPC). Priority processing for Provincial Nominees and Quebec Economic (skilled worker and business) classes at overseas missions is done as quickly as possible, taking into consideration the immigration levels’ plan.

PRCs: Majority within 30 days. PRCs for new arrivals are, since April 2010, subject to a 40-business-day processing service standard.

Immigrant Visas Processed Overseas: In calendar year 2009, overseas missions exceeded the overall visa target by 3%, as they issued a total of 233,854 immigrant visas.

In calendar year 2009, missions finalized 50% of immediate Family Class applications within 6 months, 70% within 9 months and 80% within 12 months.

Missions finalized 50% of Provincial Nominees applications within 8 months, 70% within 10 months and 80% within 11 months. Missions finalized 50% of Quebec skilled workers within 8 months, 70% within 12 months and 80% within 16 months. For Quebec Business Class, 50% of applications were finalized within 14 months, 70% within 16 months and 80% within 17 months.

Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Resident Travel Documents: In calendar year 2009, 59% of applications were processed within two days.

PRCs: Processing times for new applications were kept within the 40-business-day service standard. As of December 31, 2009, at CPCPRC the processing time for the replacement or renewal of a card was 121 days.

Applications for Permanent Residence Processed in Canada: The processing time at CPC-Vegreville for in-Canada sponsorships of spouses or partners and their dependent children was 185 days in December 2009.

Sponsorship Application for Family Classes: At CPC-Mississauga, the processing time for the assessment of eligibility in immediate Family Class overseas sponsorships was 38 days in December 2009.

All the current fees are subject to the Government of Canada regulatory process for cost recovery fees which includes consultation requirements.

Consultations took place at the time each of them was imposed as part of the regulatory process.

The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to CIC’s mandate including fees and service standards.

CIC consults regularly with stakeholders including the Canadian Bar Association, the Canadian Council for Refugees and immigration practitioners.

Future changes to processing fees will be subject to the User Fee Act. Section 4 of the User Fee Act specifies the consultative requirements that will apply when new or modified user fees are considered.

Work Permit Fee (individual and performing artist groups)

Overseas: Four weeks for the majority of cases.

Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

Work Permits Processed Overseas:In calendar year 2009, 50% of applications were finalized within 14 days, 70% within 42 days and 80% within 77 days.

Past processing times by each overseas mission and by category appear on the CIC website.

Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats. The processing times are estimates only and are updated on the CIC website weekly.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Study Permit Fee

Overseas: Four weeks for the majority of cases.

Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

Study Permits Processed Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on the CIC website.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats. The processing times are estimates only and are updated on the CIC website weekly.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Temporary Resident Visa (TRV) Application Fee, Restoration of Status Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee

Overseas: Two days for the majority of cases.

Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

TRVs: In calendar year 2009, 50% of TRV applications were finalized the same day, 70% within seven days and 80% within 14 days.

Past processing times for each overseas mission and by visa category appear on the CIC website.

Extensions of Authorization to Remain in Canada as a Temporary Resident: Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.

Restoration of Temporary Resident Status: These applications are processed on receipt and there are no available average processing times.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Temporary Resident Permit (TRP) Fee Overseas and in Canada: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard.

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.

TRPs Processed in-Canada: TRPs are processed in CPC-Vegreville on an as received basis and there are no available average processing times. Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Other Immigration Services (Various)

Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance standard.

Certification and Replacement of Immigration Documents: Six to eight weeks for the majority of cases.

Applications Processed Overseas:ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent average processing times are updated regularly on the CIC website.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Right of Citizenship Fee Service standard is linked to the processing of the application for a Grant of Citizenship, similar to the Right of Permanent Residence Fee. This fee is linked to acquisition of citizenship status. See Citizenship Fees. See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship 12–15 months for the majority of cases.

In 2009–2010, the average processing time for 80% of all individuals applying to become a citizen (Grant of Citizenship) was 15 months.

Recent average processing times are updated regularly on the CIC website.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship 4 months for the majority of cases.

In 2009–2010, the processing time for 80% of applications for the issuance of a citizenship certificate—Proof of Citizenship—decreased to 4–5 months from 10 months for applications processed within Canada.

Proof of Citizenship processing times are updated on the CIC website regularly.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Fees for Processing Access Requests Filed under the Access to Information Act (ATIA) 30 days following receipt of request unless an extension is requested.

CIC received 16,647 requests under the ATIA in 2009–2010 and completed 16,556 requests during the same period (includes requests carried over from previous year).

CIC provided a response within 30 days following receipt of the request in 59% of cases. Response time was extended in 41% of cases.

Overall, CIC met deadlines for 95% of the requests completed over the course of the year.

The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Notes

1. On April 1, 2010 CIC launched its first set of service standards for the following business lines:

2. CIC will launch a second set of service standards for other business lines in 2011.



Status Report on Major Crown/Transformational Projects

Global Case Management System
Temporary Resident Biometrics Project

Global Case Management System

Description:

The Global Case Management System (GCMS) is Citizenship and Immigration Canada’s (CIC’s) electronic business platform. It is integral to making the citizenship and immigration system more modern, efficient, flexible and responsive to Canada’s labour market. It is essential to improving citizenship and immigration services, maintaining program integrity and strengthening the security of Canada.

GCMS is helping CIC move toward an integrated and virtual business model. GCMS also lays the foundation to support future business improvements and innovation, such as the introduction of e-services and improved identity management through biometrics.

Project Phase:

GCMS is currently in the project implementation phase. GCMS was granted preliminary project approval by Treasury Board in 2001. In September 2004, it was successfully implemented for the Citizenship Program. The first version of GCMS is currently being used to process more than 200,000 applications each year for Canadian citizenship and proof of citizenship.

Based on the results of independent reviews, GCMS underwent a project assessment, and a revised go-forward plan was developed with a reduced scope. In August 2008, Treasury Board granted approval to develop the next phase of GCMS, which focused on visa offices overseas where the majority of clients first seek CIC services.

An independent review completed in June 2009 confirmed that the project schedule is achievable, the technology is sound and the initiative is on track. Once fully implemented in March 2011, GCMS will provide a single, integrated processing capability for all citizenship and overseas immigration applications.

Leading and Participating Departments and Agencies
Lead Department CIC
Contracting Authority Public Works and Government Services Canada (PWGSC)
Participating Departments Canada Border Services Agency (CBSA)


Prime and Major Subcontractor(s)
Prime Contractor None (CIC is responsible for system integration)
Major Subcontractor(s) None (various subcontractors are used)


Major Milestones
Major Milestone Date
Treasury Board approves funding for the GCMS project at the same time as CIC’s Treasury Board submission on the implementation of policy reforms and the new Immigration and Refugee Protection Act (IRPA) August 2000
Treasury Board grants Preliminary Project Approval and major Crown project designation to GCMS March 2001
Treasury Board grants Effective Project Approval (EPA) to GCMS January 2002
Request for proposal for the acquisition of a commercial, off-the-shelf software package for case management is posted for tender by PWGSC February 2002
Contract for the off-the-shelf software package for case management is awarded March 2003
Treasury Board grants amended EPA to GCMS to address the impact of procurement delays October 2003
The first GCMS business component (Citizenship) is implemented September 2004
Treasury Board grants a second amendment to the EPA to address the impact of cumulative slippage that includes critical new requirements in project scope, and provides for an incremental deployment approach September 2005
Completion of a System Under Development audit of the GCMS project November 2005
Treasury Board grants a third amendment to the EPA to address a wording anomaly with regard to the Goods and Services Tax December 2006
Independent review indicates the need to assess project status and review options for completing GCMS objectives December 2006
Treasury Board grants a fourth amendment to the EPA to undertake this assessment and to develop a revised go-forward plan February 2007
Treasury Board grants a fifth amendment to the EPA, extending the time frame for completion of a substantive go-forward plan to late fiscal 2007–2008 October 2007
Independent review validates project’s recovery plan and project team’s readiness to deliver December 2007
Treasury Board grants a sixth amendment to the EPA with a reduced scope for the second release of GCMS August 2008
Independent review confirms that technology is sound, project schedule is achievable and that “success is within sight” June 2009
Treasury Board releases remainder of funding required to complete the project September 2009
Deployment of new GCMS version to existing citizenship users May 2010
GCMS deployment to first visa office overseas June 2010
GCMS deployment to all visa offices overseas is complete March 2011

Project Outcomes

GCMS is CIC’s secure electronic business platform that will integrate citizenship and immigration data worldwide. It will provide a secure and effective system for managing clients that will deliver improved program integrity, increased overall efficiency and better service delivery—all elements of the government agenda—in a complex and changing business environment. GCMS will lay the foundation to support future business improvements and innovations such as the introduction of e-services and improved identity management through biometrics.

Progress Report and Explanations of Variances

The GCMS project is within its approved budgetary estimate of $387 million and deployed GCMS Release 2 (to its first international mission in June 2010) on schedule.

In September 2009, Treasury Board reviewed the latest project status report and released the remainder of the funding required to complete the project.

Previously, in August 2008, Treasury Board granted approval to extend the time required to complete the project to March 31, 2011, and increased the project’s total spending authority to $387 million (including Goods and Services Tax). Consistent with recommendations from independent reviews conducted between December 2006 and December 2007, GCMS Release 2 is being developed with a reduced scope focused on visa offices overseas.

The GCMS project has faced considerable challenges, adding to the cost and time needed to complete the project, including:

  • an overly ambitious scope with no initial phased delivery;
  • a change of government direction to commercial off-the-shelf software;
  • splitting of immigration with the creation of CBSA;
  • amendments to the IRPA, representing a major change in the administration of the immigration system; and
  • a need to respond to increased security risks, while respecting privacy.

Industrial Benefits

This major Crown project does not directly benefit Canadian industry; it is a project to provide CIC with an automated, integrated case management tool to support its global business network and to provide enhanced end-to-end client services to support the delivery of CIC’s services.

Temporary Resident Biometrics Project

Description:

Today, the use of biometrics is expanding rapidly given its unique approach and its potential to identify an individual reliably. The introduction of biometric technology into the temporary resident stream screening process will enhance the screening of applicants in the temporary program, thereby fixing the client’s identity at the time of application for a visa or for a study or work permit, and allowing verification of that identity when the individual seeks entry at the border. As a result, Canada will better ensure the safety and security of Canadian society and reduce abuse of the immigration system by limiting opportunities for persons with Canadian criminal or deportation histories to use alternate identities to return to Canada. The project will also facilitate the processing of legitimate temporary workers, students and visitors. Many other countries, including such key migration countries as the United States, the United Kingdom, Australia and New Zealand, have either recently implemented or are planning to implement similar projects.

Project Phase:

The Temporary Resident Biometrics Project is currently in its planning/identification phase. During the planning/definition phase, CIC, CBSA and the Royal Canadian Mounted Police (RCMP) are working collaboratively to define the solution, as well as the approaches and plans for implementing the Temporary Resident Biometrics Project. A critical first step is the clear definition of a set of comprehensive business and supporting infrastructure requirements agreed to by all partners. Requirements will then be used to define the business solution and how it will work (functional design), how technology will enable the solution (technical design), and how all the pieces fit and work together (supporting architectures).

Substantive plans and strategies for completing the project and managing the business change are expected to be finalized and approved by all partners, culminating 2010–2011 with a submission to obtain Effective Project Approval.

During the implementation phase, expected to begin in 2011, the project will focus on developing, monitoring and controlling deliverables (as defined by the business requirements), while meeting schedule commitments.

Leading and Participating Departments and Agencies
Lead Department Citizenship and Immigration Canada
Contracting Authority PWGSC
Participating Departments CBSA and RCMP


Prime and Major Subcontractor(s)
Prime Contractor None (Tendering in early 2011)
Major Subcontractor(s) Not applicable (N/A)


Major Milestones
Major Milestone Date
Effective Project Approval 2010
Request for Proposal (RFP) Tender 2011
Deployment 2011–2013
Project Shutdown 2013

Project Outcomes

Funding was included in Budget 2008 to enhance and strengthen identity management within the Temporary Resident Program, allowing overseas visa officers and border service officers at ports of entry (POEs) to make decisions based on accurate identity and immigration admissibility information, and permitting border service officers to verify applicants’ identity at Canada’s POEs. The following performance indicators underscore the benefits of the project:

Protect Canadians
Between 2003 and 2007, 0.7 percent of refugee claimants had hits against the RCMP criminal fingerprint database. Based on the current volume of 1.2 million temporary applicants with the assumption of a similar pattern of hit results, it is estimated that fingerprint matching could detect 8,400 known criminals or potential security threats annually.

Reduced Abuse of Visa Program
Biometrics will allow the Government to detect and deter temporary applicants who use different identities, including previously refused visa/permit applicants. Fingerprint matching of refugee claimants between 2003 and 2007 found that 2.5 percent of them made repeat claims, likely under different identities. It is expected that the application of biometrics in the Temporary Resident Program will yield similar results.

Reduced Abuse of Refugee Program
Biometrics will make it possible to cross-reference visa/permit applicants against the refugee claimant database and vice-versa. Even within the limited scope of the field trial (October 2006 to April 2007), 12 cases out of 1,482 recorded entries into Canada were found between the visa and refugee streams—a rate of 0.8 percent. Under the auspices of the Five Country Conference, CIC, in partnership with CBSA and the RCMP, began sharing 3,000 fingerprint records per country per year under the High Value Data Sharing Protocol (Protocol) in September 2009. Canada is exchanging bilaterally with the United States, the United Kingdom, and Australia. This initiative covers refugee claimants as well as immigration enforcement cases. To date, the Protocol has yielded positive results, including potential interventions and warrant closures. To highlight some successes, as of May 31, 2010, Canada had a 43 percent match rate with the United States, a 4 percent match rate with the United Kingdom and a 0.1 percent match rate with Australia. Given these successes, development of future systematic biometric immigration information is being explored. This type of biometric matching could increase the quality of evidence available for decision makers at the Immigration and Refugee Board to establish the credibility of refugee claims.

Facilitate Removals
Biometrics will facilitate the removal of individuals who should not be in Canada by linking undocumented foreign nationals to the identity and place of origin stated on their visa application. Of the approximately 23,000 refugee claimants in 2006, 30 percent were without identity or travel documents. Biometrics will also detect previous deportees who apply for a Canadian visa under a different identity, thereby preventing them from returning to Canada.

Ensure Border Security
Biometric verification at the POE will allow CBSA officers to confirm that the individual arriving in Canada is the same one to whom CIC issued the visa/permit abroad. Currently, one of the key vulnerabilities is the inability to ensure that the visa/permit and the genuine holder remain together once the document is issued by CIC. It is this gap that resulted in 523 Canadian visas being used fraudulently by foreign nationals to travel to Canada in 2006. This includes altered and counterfeit visas as well as impostor fraud. The actual extent of the abuse is expected to be much higher than this figure suggests.

Progress Report and Explanations of Variances

In late 2007, CIC sought policy approval for the introduction of biometrics into the Temporary Resident Program, and funding to support this initiative was included in Budget 2008. In March 2009, CIC received preliminary approval for the implementation of the Biometrics Project. The Temporary Resident Biometrics Project is currently one year behind in the planning phase of the project; however, it is anticipated to recover this time during the implementation phase, delivering the project by March 2013.

Industrial Benefits

The Temporary Resident Biometrics Project will improve the safety and security of Canadian citizens. Immigration and the granting of Canadian citizenship are vital to the continued growth and prosperity of Canada. To support the Government of Canada outcomes of strong economic growth and a safe and secure world, a balance must be maintained between the desire to welcome newcomers to Canada and the obligation to protect the health, safety and security of Canadian society. Criminals, terrorists and other known inadmissible persons must not be allowed to enter or stay in Canada.



Details of Transfer Payment Programs (TPPs)


Name of Transfer Payment Program: Settlement Program

Start date: May 15, 2008

End date: March 31, 2013

Description: The Citizenship and Immigration Canada (CIC) Settlement Program provides services that make a difference in the lives of newcomers. This includes providing: language training, information and referrals; help in finding employment that matches newcomers’ skill and education; and help in establishing networks and contacts in their communities.

The terms and conditions for the Settlement Program describe both eligible recipients of contribution funding and clients that are eligible for services.

The eligible recipients (often referred to as service providers) for settlement services include the following:

  • provincial, territorial or municipal governments;
  • not–for–profit organizations including non-governmental organizations, non-profit corporations, community groups and umbrella organizations;
  • businesses;
  • educational institutions (including school boards, districts and divisions); and
  • individuals.

The eligible clients for settlement services are primarily permanent residents. However, they may also include some prospective immigrants and refugees who are highly likely to obtain permanent residency, but have not yet received their permanent resident visa. These include, for example, individuals who have been selected by CIC pending completion of medical, security, and criminal verification statutory requirements.

Strategic Outcome: Successful integration of newcomers into society and promotion of Canadian citizenship

Results Achieved: The CIC settlement program has seen an increase of more than 10 percent in the number of interventions for newcomers in 2009–2010 over the previous 2008–2009 fiscal year.

Program Activity: Integration Program
($ millions)
  Actual
Spending
2007-08*
Actual
Spending
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance(s)
Total Grants
Total Contributions $581.9 $643.9 $641.7 $59.8
Total Other types of transfer payments
Total Program Activity $581.9 $643.9 $641.7 $59.8

Comment(s) on Variance(s): Actual spending exceeded planned spending by $59.8 million, primarily due to additional authorities received through Supplementary Estimates.

Audit completed or planned: An audit of the Administration of the Settlement Program was completed in March 2010; management response was submitted in June 2010.

Evaluation completed or planned: Evaluation of Language Instructions for Newcomers to Canada (completed, 2009–2010), Evaluation of Immigration Settlement and Adaptation Program (in progress, 2010–2011), Evaluation of the Host Program (in progress, 2010–2011), Evaluation of the Canada–Ontario Immigration Agreement Strategic Plan for Settlement and Language Training (in progress, 2010–2011), Evaluation of the Going to Canada Immigration Portal joint with Human Resources and Skills Development Canada (in progress, 2010–2011).

*The reconfiguration of Settlement Program in the 2009–2010 Estimates cycle has affected the comparability of previous years’ information.

Name of Transfer Payment Program: Resettlement Assistance Program (RAP)

Start date: 1970s (initially under another name; RAP implemented 1998)

End date: September 30, 2011

Description: The RAP provides immediate settlement assistance and orientation to government-assisted refugees who have re-settled in Canada. The program provides income support and immediate essential services to government-assisted refugees who lack the resources to provide for their own basic needs. In addition, it provides referrals to settlement programs to newcomers.

Strategic Outcome: Successful integration of newcomers into society and promotion of Canadian citizenship.

Results Achieved: The number of clients served in 2009 was in line with the federal immigration levels plan range of 5,300 to 5,600 government-assisted refugees resettled outside of Quebec.

Program Activity: Integration Program
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance(s)
Total Grants
Total Contributions $52.9 $51.6 $48.5 $56.5 $56.5 $8.0
Total Other types of transfer payments
Total Program Activity $52.9 $51.6 $48.5 $56.5 $56.5 $8.0

Comment(s) on Variance(s): Actual spending exceeded planned spending by $8.0 million due to internal re-allocations to meet additional program requirements.

Audit completed or planned: Internal audit completed in 2009; the management response is due in October/November 2010.

Evaluation completed or planned: Evaluation of the Government-assisted Refugee Program and the Resettlement Assistance Program (in progress, 2010–2011). Preliminary findings due in December 2010 and the management response is scheduled for completion by March 2011.


Name of Transfer Payment Program: Subvention versée en vertu de l’Accord Canada–Québec/Canada–Quebec Accord Grant

Start date: Financial compensation to the province (in the form of a grant) is based on the Canada–Quebec Accord, which came into force on April 1, 1991.

End date: The Accord does not have an expiry date.

Description: The Canada–Quebec Accord relating to Immigration and Temporary Admission of Aliens gives Quebec the responsibility for providing settlement and integration services to all immigrants in Quebec, including refugees. Quebec receives an annual grant from the federal government to support these settlement and integration services.

Strategic Outcome: Successful integration of newcomers into society and promotion of Canadian citizenship.

Results Achieved: The Government of Quebec is responsible for developing and publishing its own expected results related to immigration.

Program Activity: Integration Program
($ millions)
  Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance(s)
Total Grants $198.2 $226.0 $234.2 $234.2 $232.2 ($2.0)
Total Contributions
Total Other types of transfer payments
Total Program Activity $198.2 $226.0 $234.2 $234.2 $232.2 ($2.0)

Comment(s) on Variance(s): Actual spending was $2.0 million less than planned spending due to adjustments in the final payment formula, which were lower than anticipated.

Audit completed or planned: No audit planned for the referenced period.

Evaluation completed or planned: No evaluation planned for the referenced period.


Name of Transfer Payment Program: Multiculturalism Program

Start date: 1982–1983

End date: 2011–2012

Description: The Multiculturalism Program draws its mandate from the Canadian Multiculturalism Act and the Canadian multiculturalism policy embedded in the Act. In 2009–2010, three new objectives for the program were approved:

  • building an integrated, socially cohesive society;
  • improving the responsiveness of institutions to the needs of a diverse population; and
  • actively engaging in discussion on multiculturalism and diversity at the international level.

To support these objectives, the program provides financial support (through grants and contributions) to projects and initiatives that help to build bridges between communities, promote intercultural understanding, foster citizenship, civic memory and respect for core democratic values, and promote equal opportunity for individuals of all origins.

Strategic Outcome: Successful integration of newcomers into society and promotion of Canadian citizenship.

Results Achieved: In 2009–2010, the Multiculturalism Grants and Contributions Program recommended 21 projects to the Minister. Fourteen were approved (totalling $5,097,093), representing a 67-percent approval rate. The approved projects were equally divided among the three priorities (civic participation, anti-racism and cross-cultural understanding, and institutional change). The program began a period of transition, with new objectives and terms and conditions in 2009–10.

Program Activity: Citizenship Program
($ millions)
  Actual
Spending
2007-08*
Actual
Spending
2008-09*
Planned
Spending
2009-10*
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance(s)
Total Grants $7.3 $0.1 $0.1
Total Contributions $4.3 $4.1 $4.1
Total Other types of transfer payments
Total Program Activity $11.6 $4.2 $4.2

Comment(s) on Variance(s): Actual spending exceeded planned spending by $4.2 million due to the transfer of authorities through Supplementary Estimates. Unspent authorities were largely due to lower than planned uptake following the mid-year transfer of this program to CIC. The variance was due largely to slower than anticipated approval time.

Audit completed or planned: Review of the Multiculturalism Program (2011–2012)

Evaluation completed or planned: Evaluation of Canada’s Action Plan Against Racism Contribution portion (Welcoming Communities Imitative) (in progress, 2010–2011); Evaluation of the Nationally Standardized Data Collection Strategy on Hate-motivated Crime (in progress, 2010-2011); Evaluation of Canada’s Action Plan Against Racism (horizontal roll-up) (in progress, 2010-2011), Evaluation of Multiculturalism Program (planned, 2011–2012)

*Authorities for this program were transferred to CIC through Supplementary Estimates in 2009–2010. As a result, there are no comparable figures for planned spending or previous years actual spending from the Department of Canadian Heritage.

Name of Transfer Payment Program: Community Historical Recognition Program (CHRP)

Start date: 2006–2007

End date: 2011–2012

Description: In 2006–2007, CHRP replaced the Acknowledgement, Commemoration and Education Program. CHRP provides funding for eligible community-based projects that (i) commemorate and/or recognize the historical experiences of specific ethno-cultural communities affected by federally legislated wartime measures and/or immigration restrictions or prohibitions that were applied in Canada, and (ii) promote their respective contributions. It aims to provide recognition for, and educate Canadians about, the historical experiences of these communities, and highlight their contributions to Canada.

Strategic Outcome: Successful integration of newcomers into society and promotion of Canadian citizenship.

Results Achieved: Advisory committees of knowledgeable and respected representatives were established for each of the eligible ethnocultural communities (Indo-, Chinese-, Jewish- and Italian-Canadian) to provide recommendations to the Minister on the merit of project proposals. The advisory committees met to review eligible proposals received from the first two calls for proposals. Nineteen projects were funded in 2009–2010, for a total of $1.9 million. CHRP’s third and last call for proposals was launched, closing April 1, 2010; 45 eligible proposals received.

Program Activity: Citizenship Program
($ millions)
  Actual
Spending
2007-08*
Actual
Spending
2008-09*
Planned*
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance(s)
Total Grants $0.7 $0.3 $0.3
Total Contributions $9.9 $1.6 $1.6
Total Other types of transfer payments
Total Program Activity 10.6 1.9 1.9

Comment(s) on Variance(s): Overall, actual spending exceeded planned spending by $1.9 million due to the transfer of authorities through Supplementary Estimates. Unspent authorities were reprofiled to future years through the Annual Reference Level Update process.

Audit completed or planned: No audit planned for the referenced period.

Evaluation completed or planned: Evaluation of Historical Recognition Program (planned, 2011–2012)

*Authorities for this program were transferred to CIC through Supplementary Estimates in 2009–2010. As a result, there are no comparable figures for planned spending or previous years actual spending from the Department of Canadian Heritage.


Up-Front Multi-Year Funding


Name of Recipient: Ukrainian Canadian Foundation of Taras Shevchenko

Start Date: 2008–2009—One-time conditional grant

End Date: Funding agreement governing endowment ends in May 2023

Total Funding: $10 million*

Description: The Ukrainian Canadian Foundation of Taras Shevchenko is a national, chartered philanthropic institution providing leadership by building and nurturing a permanent endowment fund dedicated to the preservation and promotion of Ukrainian Canadian cultural heritage and the advancement of a flourishing Ukrainian community for the enrichment of Canada.

In appreciation of the historical significance of the First World War internment, the Government of Canada provided a conditional grant of $10 million to the Ukrainian Canadian Foundation of Taras Shevchenko for the establishment and management of an endowment fund, known as the Canadian First World War Internment Recognition Fund for all affected communities. Through calls for proposals managed by the Foundation, applicants are invited to apply for financial support of activities commemorating, acknowledging, and educating Canadians about the experiences of communities affected by the First World War internment in Canada, and the contributions of these communities to the shaping of this nation. The Fund was established under the Community Historical Recognition Program. A funding agreement to establish this endowment was signed in Toronto on May 9, 2008. The funding agreement will remain in effect for 15 years.

Strategic Outcome: Successful integration of newcomers into society and promotion of Canadian citizenship

Summary of Results Achieved by the Recipient: In 2009–2010, two projects were funded for a total of $115,200. The grants were to support development of an interpretive centre and website at Spirit Lake, a former internment site in Abitibi, Quebec, and for a documentary film. The organization’s annual report was received as required by the Agreement.

Program Activity: Citizenship Program
($ millions)
Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance(s)
  $10 million*        

Comments on Variance(s): Not applicable.

Significant Evaluation findings by the recipient during the reporting year and future plan: No evaluation planned for the referenced period.

Significant Audit findings by the recipient during the reporting year and future plan: No audit planned for the referenced period.

*This funding was provided on a one-time basis when the Multiculturalism Program was part of the Department of Canadian Heritage.


Name of Recipient: Global Centre for Pluralism (GCP)

Start Date: 2006–2007—One Time Conditional Grant (Endowment)

End Date: Perpetual

Total Funding: $30 million*

Description: The GCP is a not-for-profit organization, co-founded by the Aga Khan Development Network and the Government of Canada, which addresses a global gap in institutions that advocate pluralism as a foundation for new governance, peace, and human development at the international level. The mission of the GCP is to promote pluralism as a fundamental human value and cornerstone of peace, stability and development. The GCP will pursue its mandate through four core functions: (1) sustaining an international policy dialogue on pluralism in governance, elections, judicial systems, media and education to help factions integrate in states at risk; (2) providing programs for academic and professional development; (3) fostering research and learning on pluralism; and (4) fostering and sharing the results of research and learning on pluralism. These activities will target primarily the developing world, offering a platform from which existing organizations and experts on pluralism in Canada can reach an international audience.

Strategic Outcome: Successful integration of newcomers into society and promotion of Canadian citizenship

Summary of Results Achieved by the Recipient: The GCP reported on deliverables outlined in its funding agreement, including its 2008–2009 annual report and 2009 corporate plan. The GCP’s activities continue to focus on activating its governance structure and developing leadership capacity, continuing redevelopment work on its future home at 330 Sussex Drive in Ottawa, and developing its program capacity.

Program Activity: Citizenship Program
($ millions)
Actual
Spending
2007-08
Actual
Spending
2008-09
Planned
Spending
2009-10
Total
Authorities
2009-10
Actual
Spending
2009-10
Variance(s)
           

Comments on Variance(s): No variance.

Significant Evaluation findings by the recipient during the reporting year and future plan: No evaluation planned for the referenced period.

Significant Audit findings by the recipient during the reporting year and future plan: No audit planned for the referenced period.

*This funding was provided on a one-time basis when the Multiculturalism Program was part of the Department of Canadian Heritage.



Green Procurement

Meeting Policy Requirements

Has the department incorporated environmental performance considerations in its procurement decision-making processes?

Yes

Summary of initiatives to incorporate environmental performance considerations in procurement decision-making processes:

Education

  1. Procurement staff participation in the Canada School of Public Service Green Procurement course
  2. Presentations on green procurement to administrative assistants at the annual Administrative Assistants Conference

Systems

  1. Inclusion of the data point in the Integrated Financial and Materiel System (SAP) purchasing module allows identification and tracking of green purchases
  2. Departmental forms (Purchase Requisition, Contract Request Summary) to be updated to highlight green procurement as a consideration in planning procurements.

Results achieved:

CIC has made training on Green Procurement a mandatory requisite for all Procurement and Contracting Officers. Green Procurement is also a component of the presentations on green procurement to administrative assistants.

CIC’s SAP purchasing module allows identification and tracking of green purchases and the departmental Procurement and Contracting Manual includes green procurement as a consideration in planning procurements.

Contributions to facilitate government-wide implementation of green procurement:

All procurement officers will complete Green Considerations in Procurement (C215 Campus Direct) by end of fiscal year 2010–2011.

CIC is aligning itself with Public Works and Government Services Canada (PWGSC) initiatives and communicates subject matter to the Department on the website where guidance, direction, policy and training are available.

Green Procurement Targets

Has the department established green procurement targets?

Yes

Summary of green procurement targets:

CIC’s green procurement targets include:

  • Fleet management: acquisition of hybrid replacement vehicles
  • Reduce waste: by reusing and recycling initiatives such as Computers for Schools program and Electronic E-Waste for information technology (IT) equipment
  • Encourage and support consolidation of requirements by using prefacilitated contracting vehicles

Results achieved:

  • Fleet management: CIC acquired two new hybrid vehicles
  • Reduce waste: 14 skids of IT equipment were sent to the Computers for Schools program to be reused; 12 skids of IT equipment were sold via PWGSC and 30 skids of IT equipment were sent to E-Waste to be recycled
  • Consolidation of requirements: majority of contracts issued are done via prefacilitated procurement vehicles such as a standing offer/supply arrangement


Response to Parliamentary Committees and External Audits


Response to Parliamentary Committees

Report 7: Temporary Foreign Workers and Non-Status Workers

The Standing Committee on Citizenship and Immigration presented the report and 36 recommendations to the House of Commons on May 6, 2009. The recommendations covered a wide range of issues, including the operation and management of the Temporary Foreign Worker Program; pathways to permanent residency; work permits; the Live-in Caregiver Program; and worker protection.

The Government of Canada’s response was tabled on August 19, 2009.

Report 11: Review of the Subject Matter of Bill C-37, An Act to Amend the Citizenship Act, Enacted in Second Session of the 39th Parliament

The Standing Committee on Citizenship and Immigration presented the report and three recommendations to the House of Commons on June 25, 2009. Two recommendations related to the first-generation limit on passing on citizenship by descent for children born abroad to or adopted by Canadians, while the third called on the Government to consider as quickly as possible those cases not resolved by Bill C-37.

The Government of Canada’s response was tabled on October 23, 2009.

Response to the Auditor General (including to the Commissioner of the Environment and Sustainable Development)

Office of the Auditor General of Canada (OAG)

November 2009 Chapter 1—Evaluating the Effectiveness of Programs

This government-wide audit examined program evaluation in relation to the measurement of program effectiveness. The overall objective of the audit was to determine whether selected departments and the Treasury Board of Canada Secretariat are meeting the needs for effectiveness evaluation and are identifying and making improvements in effectiveness evaluation. CIC was one of six departments in which examination work was carried out. The audit covered a five-year period, from the 2004–2005 to 2008–2009 fiscal years. CIC was included in three recommendations made by the OAG, which recommended that CIC:

  • Develop and implement action plans to ensure that ongoing program performance information is collected to support effectiveness evaluation;
  • Consider the merits of including external experts on the departmental evaluation committee; and
  • Implement systematic processes to determine whether effectiveness evaluations are meeting government-wide requirements and internal corporate needs, and act on areas identified for improvement.

CIC agreed with these recommendations.

November 2009 Chapter 2—Selecting Foreign Workers Under the Immigration Program

The OAG examined how CIC plans for and manages programs designed to facilitate the entry of permanent and temporary workers into Canada and the recognition of foreign credentials in Canada. In addition, the OAG looked at the role of Human Resources and Skills Development Canada (HRSDC) in supporting the planning and delivery of these programs, including the issuance of labour market opinions by its Service Canada offices. The audit covered the period from June 2002, when the Immigration and Refugee Protection Act came into effect, to June 30, 2009.

A number of recommendations were made to the Department. The OAG recommended that CIC:

  • strengthen its strategic planning, by developing a strategic roadmap for the future of the Immigration Program including a clear vision of what each category is expected to contribute and take the necessary steps to ensure that its programming is optimal and closely aligned with that vision;
  • in developing future ministerial instructions, ensure that selected strategies are supported by strong policy, program and operational analysis;
  • closely monitor the impact of the new eligibility criteria on the number of applications to be processed under the Federal Skilled Worker category and on the effectiveness of its inventory reduction strategy;
  • evaluate, after the first two years of operations, the cost-effectiveness of the Centralized Intake Office and the extent to which it is meeting its objectives;
  • ensure that its quality assurance framework is implemented fully and consistently in all missions;
  • work with provinces and territories to ensure that, for the Provincial Nominee Program: mechanisms are in place to collect and share appropriate information against agreed upon evaluation criteria, evaluation plans are prepared and implemented and quality assurance mechanisms are in place; and
  • in consultation with key partners, put in place structures and processes to ensure that the selected eligible occupations remain relevant to the changing needs of the Canadian labour market; and
  • HRSDC:
    • clarify its respective roles and responsibilities, and put mechanisms in place to ensure that the genuineness of job offers is systematically verified;
    • implement mechanisms that would better enable HRSDC to ensure the integrity of the Temporary Foreign Worker Program and the protection of individuals; and
    • carry out evaluations of permanent and temporary foreign worker programs according to its approved evaluation plans.

CIC agreed with the recommendations.

Commissioner of the Environment and Sustainable Development

No audits of CIC
External Audits (Note: These refer to other external audits conducted by the Public Service Commission of Canada or the Office of the Commissioner of Official Languages)

Public Service Commission of Canada

No audits of CIC.

Office of the Commissioner of Official Languages

No audits of CIC.




Internal Audits and Evaluations

Internal Audits (current reporting period)


Audits completed in 2009–2010
Name of Internal Audit Audit Type Status Completion Date
Audit of Controlled Forms Assurance: Internal Controls Completed June 2009
Audit of Governance: Ontario Region Assurance: Governance Completed June 2009
Audit of the Call Centre Assurance: Programs Completed June 2009
Audit of the Tokyo Immigration Program Assurance: Programs Completed June 2009
Audit of Inland Temporary Resident Applications Assurance: Programs Completed October 2009
Audit of the Hong Kong Immigration Program Assurance: Programs Completed October 2009
Audit of Governance: Quebec Region. Assurance: Governance Completed October 2009
Audit of Governance: B.C. and Yukon Region Assurance: Governance Completed January 2010
Interim Federal Health Program Assurance: Programs Completed Q4 2009–2010
Audit of Inland Permanent Resident Program Delivery Assurance: Programs Completed Q4 2009–2010

Audits in process in 2009–2010
Name of Internal Audit Audit Type Status Completion Date
Integration Program: Administration of Grants and Contributions for Settlement Program Assurance: Programs Reporting Q1 2010–2011
Audit of Citizenship and Immigration Canada–Canada Border Services Agency Memorandum of Understanding Assurance Reporting Q1 2010–2011
Audit of the Port-au-Prince Immigration Program Assurance: Programs Reporting Q1 2010–2011
Audit of the Kingston Immigration Program Assurance: Programs Reporting Q1 2010–2011
Audit of Travel and Hospitality Assurance Reporting Q2 2010–2011
Integration Program: Administration of Grants and Contributions for Resettlement Assistance Program Assurance: Programs Reporting Q2 2010–2011
Audit of Prairie and Northern Territories Region Governance Assurance Examination Q2 2010–2011
Audit of the Singapore Immigration Program Assurance: Programs Examination Q2 2010–2011

Evaluations (current reporting period)


Name of Evaluation Program Activity Program Type Status Completion Date
Evaluation of Medical Surveillance Program Immigration Program (Program Activity 1 in the Program Activity Architecture— PAA1) Implementation Completed Q4 2009–2010
Evaluation of the Federal Skilled Worker Program Immigration Program (PAA1) Impact In progress Q2 2010–2011
Evaluation of the International Student Program Temporary Resident Program (PAA2) Impact In progress Q2 2010–2011
Evaluation of Membership in the International Organization for Migration Canada’s Role in International Migration and Protection
(PAA3)
Impact In progress Q2 2010–2011
Evaluation of the Government-assisted Refugee Program and the Resettlement Assistance Program Refugees Program (PAA4) and Integration Program (PAA5) Impact In progress Q4 2010–2011
Evaluation of the Language Instructions for Newcomers to Canada Integration Program (PAA5) Impact Completed Q4 009–2010
Evaluation of the Canada–Ontario Immigration Agreement Strategic Plan for Settlement and Language Training Integration Program (PAA5) Impact In progress Q4 2010–2011
Evaluation of the Host Program Integration Program (PAA5) Impact In progress Q2 2010–2011
Evaluation of the Immigrant Settlement and Adaptation Program Integration Program (PAA5) Impact In progress Q2 2010–2011
Evaluation of the Welcoming Communities Initiative Integration Program (PAA5) Impact In progress Q2 2010–2011
Evaluation of Canada’s Action Plan Against Racism Citizenship Program (PAA6) Impact In progress Q3 2010–2011
Evaluation of the Nationally Standardized Data Collection Strategy on Hate-motivated Crime Citizenship Program (PAA6) Impact In progress Q3 2010–2011
Joint Evaluations
Evaluation of the Going to Canada Immigration Portal (with HRSDC) Integration Program (PAA5) Impact In progress Q3 2010–2011
Temporary Foreign Workers Program (with HRSDC) Temporary Resident Program (PAA2) Impact In progress Q3 2011–2012
Horizontal Evaluations
Evaluation of the Security Certificate Initiative (Public Safety Lead) Immigration Program, Temporary Resident Program and Refugee Program (PAA1, PAA2 and PAA4) Formative Completed Q3 2009–2010