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ARCHIVED - 2009-2010 DPRs - User Fees / External Fees

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Agriculture and Agri-Food Canada

User Fees Reporting

User Fees (1)


User Fee: Canadian Agricultural Loans Act (CALA) Registration Fees (2)

Fee Type: Regulatory (R)

Fee-setting Authority: CALA Regulations

Date Last Modified: June 18, 2009

Performance Standards: Loans from lenders registered within 15 business days of receipt. Target is 90%.

Performance Results: 100% of loans were registered within 15 business days of receipt.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,180.0 1,078.4 3,070.6 2010-11 2,482.0 5,557.0
2011-12 2,482.0 3,057.0
2012-13 2,482.0 3,057.0


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) (3)

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Target is 90%.

For more detail please visit the Access to Information Act: http://laws.justice.gc.ca/eng/A-1/index.html

Performance Results: Statutory deadlines met 100% of the time for 2009-10.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2.0 2.1 1,053.6 2010-11 2.1 900.0
2011-12 2.1 900.0
2012-13 2.1 900.0


Other Information:

(1) The DPR instructions advised that this table be used only for revenues under the User Fee Act (UFA). The advice from our legal counsel indicated that only the CALA program as well as the fees charged under ATIA are subject to the UFA.

(2) During 2009-2010 the FIMCLA program has been modified and replaced with the CALA program, allowing for larger loans to a broader audience.

Some of the new changes that are contained in the CALA are:

  • beginning farmers, who were previously ineligible under the FIMCLA, are now eligible under the CALA to receive guaranteed loans for up to 90% of the appraised value or purchase price of the asset;
  • beginning and existing farmers, and agricultural co-operatives may be eligible for new loan guarantee limits of up to $500,000, with $500,000 available for real property (land and buildings) and $350,000 available for all other purposes;
  • agricultural co-operatives with a majority farmer membership (50% + one farmer members) may be eligible for loans of up to $3 million for the processing, marketing or distribution of the products of farming; and
  • loans to help inter-generational transfer of farms are now an eligible loan purpose which will help young farmers more easily take over the family farm.

(3) It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received Parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

User Fees Totals
($ thousands)
  2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-total (R) Regulatory Service 2,180.0 1,078.4 3,070.6 2010-11 2,482.0 5,557.0
2011-12 2,482.0 3,057.0
2012-13 2,482.0 3,057.0
Sub-total (O) Other Products and Services 2.0 2.1 1,053.6 2010-11 2.1 900.0
2011-12 2.1 900.0
2012-13 2.1 900.0
Total 2,182.0 1,080.5 4,124.2 2010-11 2,484.1 6,457.0
2011-12 2,484.1 3,957.0
2012-13 2,484.1 3,957.0

External Fees

External Fee Service Standard Performance Results Stakeholder Consultation
Canadian Agricultural Loans Act (CALA) Registration Fee (CALA modified and replaced the former Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA)) Loans from lenders registered within 15 business days of receipt. Target is 90%. 100% of loans were registered within 15 business days of receipt. The CALA received Royal Assent on June 18, 2009. The service standard used for the FIMCLA has been adopted for the CALA, as the CALA modified and replaced the FIMCLA. Consultations were held on the amendments made to the program, but did not include this service standard. Consultation on this service standard can be affected in the 5-year review mandated for the CALA program.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)* Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Target is 90%. Statutory deadlines were met 100% of the time in 2009-2010. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
The Access to Information Act provides fuller details.
AgriStability Program - Administrative Cost Sharing (ACS) Fee Process interim applications within 30 days, 100% of the time.

Process targeted advance payments within 14 days, 100% of the time.

Process final applications within 75 days, 75% of the time.

As of March 28, 2010, of the 2009 program year Interim applications processed where Canada delivers, 18.3% were processed within the 30 day standard.

As of March 28, 2010, of the 2009 program year Targeted Advance Payment applications processed where Canada delivers, 87.8% were processed within the 14 day standard.

As of March 28, 2010, of the 2008 program year Interim applications processed where Canada delivers, 53.5% were processed within the 30 day standard.

As of March 28, 2010, of the 2008 program year Final applications processed where Canada delivers, 68.6% were processed within the 75 day standard.

The ACS fee is established by Federal/Provincial/Territorial (FPT) agreement.

Service standards are negotiated on a national basis by the Program Administrators Working Group to ensure consistency. The AgriStability program service standards are communicated to producers through industry advisories and toll free speaking points. Discussions with provinces on service standards are ongoing.

Other Information:

* It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:

As established pursuant to the Policy on Service Standards for External Fees:

  • Service standards may not have received Parliamentary review; and
  • Service standards, may not respect all performance standard establishment requirements under the User Fee Act (UFA) (e.g. international comparison: independent complaint address).
  • Performance results are not legally subject to UFA section 5.1 regarding fee reductions for failed performance.
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Canada Border Services Agency

User Fees Reporting

A. User Fees


User Fee: Customs Broker Licence Fee and Professional Examination Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1992

Performance Standards: Correctly completed applications for new customs broker licences will be processed within four months. (Note: $600 annual licence fee applies.) Results of broker's professional examination will be provided within six weeks. (Note: $200 examination fee applies.)

Performance Results: 100 percent of licence applications and examination results were provided within standard time frames.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
377 349 300 2010-11 375 300
2011-12 375 300
2012-13 375 300

 

 

User Fee: Customs Sufferance Warehouse Licence Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2006

Performance Standards: The CBSA will process a new sufferance warehouse licence within 60 business days from the date of receipt of a correctly completed application that meets all the requirements of the Customs Sufferance Warehouses Regulations. (Note: $500 annual licence fee applies.)

Performance Results: 100 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
600 415 760 2010-11 550 775
2011-12 550 775
2012-13 550 775

 

User Fee: Customs Bonded Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Tariff

Date Last Modified: 1996

Performance Standards: The operator will receive a notice of determination within four weeks after a verification or examination.

Performance Results: The operator will receive a notice of determination 100 percent of the time within four weeks after a verification or examination.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 367 1,555 2010-11 500 1,600
2011-12 500 1,600
2012-13 500 1,555

 

User Fee: Storage Charges for Queen's and Frontier Warehouses

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2006

Performance Standards: The CBSA will ensure that goods are handled with care and stored in a secure manner to safeguard against damage or loss while at a Frontier Examining Warehouse or Queen's Warehouse.

Performance Results: 21 successful claims were made against the Crown for damage or loss.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
100 16 492 2010-11 20 499
2011-12 20 499
2012-13 20 499

 

User Fee: Customs Special Services Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1986

Performance Standards: The CBSA will acknowledge requests for special services within one working day of receipt and provide an estimated time frame for service provision. Upon completion of the service, a detailed invoice will be provided itemizing the completed special services and the associated fees for these services, ensuring transparency and consistency in the Agency's billing process.

Performance Results: The CBSA acknowledged 94.08 percent of requests for special services within 24 hours and 99.14 percent of clients received a detailed invoice.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
220 69 626 2010-11 200 644
2011-12 200 644
2012-13 200 644

 

User Fee: Canadian Food Inspection Agency Fees Notice

Fee Type: Regulatory

Fee-setting Authority: Canadian Food Inspection Agency Act

Date Last Modified: 1997

Performance Standards: Inspection activities are provided in accordance with corresponding federal regulations.

Performance Results: Inspection activities are provided in accordance with corresponding federal regulations.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,150 1,874 159 2010-11 2,250 200
2011-12 2,250 200
2012-13 2,250 200

 

User Fee: NEXUS Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 80 percent of applications are processed within four to six weeks.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,560 2,939 21,871 2010-11 2,814 15,351
2011-12 3,036 15,351
2012-13 4,136 15,351

 

 

User Fee: Free and Secure Trade (FAST) Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 80 percent of applications are processed within four to six weeks.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
425 511 15,705 2010-11 425 15,705*
2011-12 425 15,705*
2012-13 425 15,705*

*The full costs and estimated full costs include an estimate for other government departments. These figures represent the best available cost data. The participating other government departments in the Free and Secure Trade program (FAST) from 2008 to 2012 are the Royal Canadian Mounted Police and the Canadian Security Intelligence Service.

 

User Fee: CANPASS Air Program Application Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2002

Performance Standards: There is a four- to six-week application processing time.

Performance Results: Approximately 80 percent of applications are processed within four to six weeks.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
270 433 3,700 2010-11 270 3,700
2011-12 270 3,700
2012-13 270 3,700

 

User Fee: Fees Charged for Processing Access Requests Filed Under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: The CBSA provides a response within 30 days following the receipt of request. The response time may be extended pursuant to Section 9 of the Access to Information Act. A notice of extension is sent within the initial 30 days after the receipt of request. The Act provides more details.

Performance Results: In 2009–10, the CBSA received 1,257 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.30 percent of requests within the statutory time frames.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8 6 1,332 2010-11 7 2,000
2011-12 7 2,190
2012-13 8 2,230

Please note that, according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred before March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address); and
  • the performance result, if provided, is not legally subject to Section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

B. User Fees Totals


($ thousands)
  2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Subtotal (R) 8,202 6,973 45,168 2010-11 7,404 38,774
2011-12 7,626 38,774
2012-13 8,726 38,729
Subtotal (O) 8 6 1,332 2010-11 7 2,000
2011-12 7 2,190
2012-13 8 2,230
Total 8,210 6,979 46,500 2010-11 7,411 40,774
2011-12 7,633 40,964
2012-13 8,734 40,959

C. External Fees


External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Broker licensing and examination fees Licences processed within four months and examination results received within six weeks. Standards are met 100 percent of the time. Standards are set in consultation with customs broker associations.
Customs sufferance warehouse licence fees Application processed within 60 business days. 100 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations are processed within 60 business days. Consultation undertaken through the Border Commercial Consultative Committee.
Customs bonded warehouse licence fees Operator receives notice of determination within four weeks after a verification or examination. Operator receives notice of determination 100 percent of the time within four weeks after a verification or examination. Consultation undertaken through the Border Commercial Consultative Committee.
Storage charges for Queen's and Frontier Warehouses Goods to be handled with care and stored in a secure manner to safeguard against damage or loss. 21 successful claims made against the Crown for damage or loss.  
Customs special services fees The CBSA will acknowledge a request for special services within one working day of receipt, and provide a likely time frame for service provision. Upon completion of the service, a detailed invoice will be provided that itemizes the completed special services and the associated fees for these services, ensuring transparency and consistency in the CBSA's billing process. The CBSA acknowledged 94.08 percent of requests for special services within 24 hours and 99.14 percent of clients received a detailed invoice. Given the uniqueness of these requests and that special services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client-by-client basis when requests are submitted.
Canadian Food Inspection Agency Fees notice Inspection activities are provided in accordance with corresponding federal regulations. Inspection activities are provided in accordance with corresponding federal regulations.  
NEXUS Program Four to six weeks The CBSA processed 80 percent within four to six weeks. The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust the time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.
Free and Secure Trade (FAST) Program Four to six weeks The CBSA processed 80 percent within four to six weeks. The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.
Fees charged for processing access requests filed under the Access to Information Act Response is provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within initial 30 days after receipt of request. The Act provides more details. In 2009–10, the CBSA received 1,257 requests under the Access to Information Act. The Agency continues to experience a higher than anticipated volume of requests. The CBSA processed 95.30 percent of requests within the statutory time frames. The service standard is established by the Act and the Access to Information Regulations. The Department of Justice and the Treasury Board of Canada Secretariat undertook consultations with stakeholders regarding amendments made in 1986 and 1993.
CANPASS Program Four to six weeks The CBSA processed 80 percent within four to six weeks. The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.

1 As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address).

2 Performance results are not legally subject to Section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

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Canada Revenue Agency

User Fees/External Fees

User Fees Act – Advance Income Tax Ruling Fee
A. User Fee
Advance Income Tax Ruling Fee
Fee Type
Regulatory (R)
Fee Setting Authority
Financial Administration Act – 19(b)
Date Last Modified
2000-2001
Performance Standards
The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information. The Canada Revenue Agency (CRA) Quality Management System requires a telephone acknowledgement of receipt of the request within 24 business hours. Within 14 days, a review of the file for completeness is conducted and an acknowledgement letter, complete with a contact name and request for any missing information (if required) is sent to the client. The client is again contacted by telephone when the file is assigned for processing. Where a delay is unavoidable, clients are contacted and delays are discussed with them.
Performance Results
Actual 2009-2010 results: 98 days
(in thousands of dollars)
2009-2010
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
2,000
1,531
4,036
2010-2011
2,000
4,036
 
 
 
2011-2012
2,000
4,036
 
 
 
2012-2013
2,000
4,036
B. Other Information:
As a result of the latest Management Accountability Framework VII assessment, the CRA will be creating a user fee policy instrument outlining how user fees are to be determined, applied and managed. This will include a standard review cycle to evaluate how external user fee practices are being managed, to ensure that they are still relevant, and determine if they need to be updated to reflect current operating environment requirements.

Policy on Service Standards for External Fees – Advance Income Tax Ruling Fee
A. External Fee
Advance Income Tax Ruling Fee
Service Standard
The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information. The Canada Revenue Agency (CRA) Quality Management System requires a telephone acknowledgement of receipt of the request within 24 business hours. Within 14 days, a review of the file for completeness is conducted and an acknowledgement letter, complete with a contact name and request for any missing information (if required) is sent to the client. The client is again contacted by telephone when the file is assigned for processing. Where a delay is unavoidable, clients are contacted and delays are discussed with them.
Performance Results
Actual 2009-2010 results: 98 days
Stakeholder Consultation
Client feedback is largely received informally during the CRA’s attendance at major tax conferences. Generally, there is a very high degree of satisfaction with the quality of advance income tax rulings albeit the clients would like to receive them faster. The CRA will be conducting a comprehensive study of all aspects of the rulings program in an effort to be able to come up with efficiencies and meet the service standard. This study will be completed by the end of 2010-2011.
B. Other Information:
As a result of the latest Management Accountability Framework VII assessment, the CRA will be creating a user fee policy instrument outlining how user fees are to be determined, applied, and managed. This will include a standard review cycle to evaluate how external user fee practices are being managed, to ensure that they are still relevant, and determine if they need to be updated to reflect current operating environment requirements.

User Fees Act – Taxation Statistical Analyses and Data Processing Fee
A. User Fee
Taxation Statistical Analyses and Data Processing Fee
Fee Type
Regulatory (R)
Fee Setting Authority
Financial Administration Act 19(b)
Date Last Modified
1992
Performance Standards
Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance Results
Average time to provide the requested data is 22 days
(in thousands of dollars)
2009-2010
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
10
22
22
2010-2011
17
17
 
 
 
2011-2012
17
17
 
 
 
2012-2013
17
17
B. Other Information:
As a result of the latest Management Accountability Framework VII assessment, the CRA will be creating a user fee policy instrument outlining how user fees are to be determined, applied, and managed. This will include a standard review cycle to evaluate how external user fee practices are being managed, to ensure that they are still relevant, and determine if they need to be updated to reflect current operating environment requirements.

Policy on Service Standards for External Fees – Taxation Statistical Analyses and Data Processing Fee
A. External Fee
Taxation Statistical Analyses and Data Processing Fee
Service Standard
Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance Results
Average time to provide the requested data was 22 days.
Stakeholder Consultation
Client satisfaction surveys were sent to external clients. The responses received indicated a satisfaction rate of 100%.
B. Other Information:
As a result of the latest Management Accountability Framework VII assessment, the CRA will be creating a user fee policy instrument outlining how user fees are to be determined, applied, and managed. This will include a standard review cycle to evaluate how external user fee practices are being managed, to ensure that they are still relevant, and determine if they need to be updated to reflect current operating environment requirements.

User Fees Act – Access to Information Processing Fee
A. User Fee
Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type
Other Products and Services (O)
Fee Setting Authority
Access to Information and Privacy Act
Date Last Modified
1992
Performance Standards
Processing time of 30 calendar days for the Access to Information Act, with no time limit for the extension period. The Canada Revenue Agency’s (CRA) internal processing standard is to complete 90% of filed requests within the legislative deadline.
Performance Results
77% of the requests made under the Access to Information Act were processed within the legislative timeframe. In 2010-2011, the CRA will continue to focus attention on streamlining processes, procedures and practices to meet its obligations and responsibilities under the Access to Information Act. The Access to Information and Privacy Directorate has developped and is in the process of implementing a comprehensive plan to address challenges and expedite the processing of files.
(in thousands of dollars)
2009-2010
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
40
52
2,447
2010-2011
46
2,447
 
 
 
2011-2012
46
2,447
 
 
 
2012-2013
46
2,447
B. Other Information:
It is the Canada Revenue Agency’s practice to waive reproduction fees where the total owing per amount is less than $25.

Policy on Service Standards for External Fees – Access to Information Processing Fee
A. External Fee
Access to Information Processing Fee
Service Standard
Processing time of 30 calendar days for the Access to Information Act, with no time limit for the extension period.
The Canada Revenue Agency’s (CRA) internal processing standard is to complete 90% of filed request within the legislative deadline.
Performance Results
77% of the requests made under the Access to Information Act were processed within the legislative timeframe. In 2010-2011, the CRA will continue to focus attention on streamlining processes, procedures and practices to meet its obligations and responsibilities under the Access to Information Act. The Access to Information and Privacy Directorate has developped and is in the process of implementing a comprehensive plan to address challenges and expedite the processing of files.
Stakeholder Consultation
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
B. Other Information:
It is the Canada Revenue Agency’s practice to waive reproduction fees where the total owing per amount is less than $25.


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Canada School of Public Service

User Fees Reporting

User Fees


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to information Act

Date Last Modified: 1992

Performance Standards: Responses are provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request.

Performance Results: Responses usually provided within 30 days following receipt of request. Of 47 requests directed towards the School and the 7 requests carried forward from the previous year, 38 requests were completed within the reporting period. 76% of requests were completed in 60 days or less.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
.25 .26 65.7 2010-11 .26 70.08
2011-12 .26 70.08
2012-13    


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Canadian Centre for Occupational Health and Safety

Table 3: Policy on Service Standards

In preparation for implementation of the Policy on Service Standards for External Fees, CCOHS has conducted a Client Satisfaction Research Report and an Evaluation to seek feedback on user expectations and satisfaction relating to CCOHS cost recovery products and services. These reports was used as a baseline for development of service standards for CCOHS. CCOHS generates revenues from user fees from the sale of its products and services. A complete description is available at: http://www.ccohs.ca/products/

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Subscription Services www.ccohs.ca/ccohs/standards.html
Clients not satisfied with products can request a refund
Overall satisfaction: 85% http://www.ccohs.ca/ccohs/reports/cust_survey.htm
Publications www.ccohs.ca/ccohs/standards.html 93% satisfied with the publication http://www.ccohs.ca/ccohs/reports/cust_survey.htm
E-learning Satisfaction or refund 97% Satisfied with the course Client consultations were completed prior to this new revenue item. Detailed client survey available for each participant.
Special Projects Clients determine standards for each project Not applicable to contracts Not applicable to contracts

Other Information:

Subscription services are based upon an agreement with the client for levels of services. CCOHS monitors its service delivery by requesting client feedback, conducting periodic formal evaluations and client satisfaction surveys. Ongoing client satisfaction surveys are conducted. Results are reported in the Departmental Performance Report. CCOHS’ service pledge, standards and complaints policy are located at: www.ccohs.ca/ccohs/standards.html. Links are also provided to our ongoing feedback reporting system. Evaluations of client satisfaction are located at: http://www.ccohs.ca/ccohs/reports.html

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Canadian Environmental Assessment Agency

User Fees Reporting

User Fees


User Fee: Environmental assessment services

Fee Type: Regulatory (R)

Fee-setting Authority: Environmental Assessment Review Panel Services Charges Order

Date Last Modified: 2002

Performance Standards: The Agency has identified shortcomings with the existing performance standards, specifically with regards to the sufficiency of the Cost Recovery Order.

Performance Results: The Agency will revise its performance standards in the 2010-2011 reporting period.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,751.0 3,158.9 4,491.0 2010-2011 7,751.0 11,006.4
2011-2012 7,751.0 11,006.4
2012-2013 7,751.0 11,006.4



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Service standards are in section 7 of the Access to Information Act

Performance Results: Statutory deadlines were met 80% of the time


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0.1 0.1 118.3 2010-2011 0.7 125.5
2011-2012 0.7 125.5
2012-2013 0.7 125.5



User Fees Totals
($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 7,751.0 3,158.9 4,491.0 2010-2011 7,751.0 11,006.4
2011-2012 7,751.0 11,006.4
2012-2013 7,751.0 11,006.4
Sub-Total (O) 0.1 0.1 118.3 2010-2011 0.7 125.5
2011-2012 0.7 125.5
2012-2013 0.7 125.5
Total 7,751.1 3,159.0 4,609.3 2010-2011 7,751.7 11,131.9
2011-2012 7,751.7 11,131.9
2012-2013 7,751.7 11,131.9

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Canadian Food Inspection Agency

Table A: User Fee


3.2.2 2009-10 User Fee Reporting - User Fees Act
($ thousands)
Program Activity Fee Type1 Fee-setting Authority Date Last Modified 2009-10 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
2
Performance
Standard
Performance
Results
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
3
Food Safety and Nutrition Risk R CFIA Act 1998 30,001 31,203 229,137     2010-11 31,243 285,685
2011-12 31,240 277,661
2012-13 31,241 274,309
Zoonotic Risks R CFIA Act 1998 0 31 92,106     2010-11 0 87,963
2011-12 0 85,493
2012-13 0 84,461
Animal Health Risks and Production Systems R CFIA Act 1998 2,153 2,397 88,507     2010-11 2,400 84,527
2011-12 2,400 82,152
2012-13 2,400 81,161
Plant Health Risks and Production Systems R CFIA Act 1998 3,796 3,862 99,229     2010-11 3,867 94,767
2011-12 3,867 92,105
2012-13 3,867 90,993
Biodiversity Protection R CFIA Act 1998 350 448 10,544     2010-11 449 10,070
2011-12 449 9,787
2012-13 449 9,668
Integrated Regulatory Framework R CFIA Act 1998 0 80 11,768     2010-11 0 11,239
2011-12 0 10,923
2012-13 0 10,791
Domestic and International Market Access R CFIA Act 1998 17,266 15,350 35,832     2010-11 13,186 34,221
2011-12 14,192 33,259
2012-13 15,195 32,858
Internal Services R CFIA Act 1998 0 78 155,925     2010-11 0 148,910
2011-12 0 144,730
2012-13 0 142,981
Internal Services O Access to Information Act 1992 8 11 1,053     2010-11 11 1,005
2011-12 11 977
2012-13 11 965
Sub-Total   CFIA Act   53,566 53,449 793,047   2010-11 51,114 757,382
2011-12 52,147 736,110
2012-13 53,150 727,222
Sub-Total   Access to Information Act   8 11 1,053   2010-11 11 1,005
2011-12 11 977
2012-13 11 965
Total       53,574 53,460 794,100   2010-11 51,155 758,387
2011-12 52,158 737,087
2012-13 53,161 728,187

1. R=Regulating. O=Other products and services.

2. The full cost of the user fees' activites includes all direct and indirect expenditures. The full cost also includes services provided without charge by other government departments.

3. The figures are taken from the reference levels established by the Annual Reference Level Updated (ARLU) and the estimated amounts of services provided without charge by other government departments.

"A moratorium on increasing or adding new user fees was imposed when the Agency was created, due to industry concerns that the Agency would increase user fees to balance its budget rather than look for efficiencies. Because new fees could not be created, and existing fees could not be increased, the Agency has not consulted with stakeholders regarding service standards, and has not systematically measured performance over the last 15 years. By 2008, user fees recovered less than 9% of the cost of providing services. The moratorium was lifted in August 2009, and work began on reviewing and modernizing user fees and service standards in priority areas. During user fee modernization, the Agency must adhere to the User Fees Act, which came into force in 2004. The Act requires that the proposed services, service standards, and user fees and other information be presented to stakeholders for comment and subsequently submitted to both Houses of Parliament for review. The process from initial consultations to implementing the new fees via the CFIA Act is expected to take at least 1.5 years, at which time the Agency would begin performance measurement and reporting on service standards (expected summer 2011 for initial priority areas)."

Table B: External Fee
2009-2010 CFIA’s Performance Report on External Fees
External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request. Of the 340 requests completed under the ATIA last fiscal year, 118 (35%) were completed under 30 days; 39 (11%) were completed in 31 to 60 days; 57 (17%) were completed in 61 to 120 days; and 126 (37%) were completed 121 or over. The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Destination Inspection Service1 (fresh fruits and vegetables) http://www.inspection.gc.ca/ english/fssa/frefra/dis/dise.shtml Goal is to achieve inspector response to 80% of the inspection requests within eight hours and 100% of requests within 24 hours by 2011. National results: 77.64% within 8 hours and 87.24% within 24 hours. Service standards were established for Destination Inspection Service, in consultation with Industry.
Veterinary Biologics Program Service Standards (The service standards refer to VBS calendar days, unless specified otherwise)   The Veterinary Biologics Section made significant progress in eliminating backlogs, and is now meeting service standards for all key indicators, with very few exceptions. To address stakeholders' concerns about capacity and timeliness of the regulatory approval process for animal health products, the CFIA Veterinary Biologics Section has participated in the Canadian Animal Health Products Regulatory Advisory Committee (CAHPRAC) since 2008 in collaboration with Health Canada's Veterinary Drugs Directorate.
Dossier Review (new submission, change in product formulation or change in label claim)   Met  
Canadian Manufacturers
1. Review initial submission and prepare response 1) Response time 4 months maximum Average response time is 3 months Met To address stakeholder concerns, a phased review system is in place which allows for submission review and response while information and data are pending.
2. Review supplemental data and prepare response 2) Response time 6 weeks maximum Average response time is 4 weeks Met  
American Manufacturers
3. Review initial submission and prepare response 3) Response time 4 months maximum Average response time is 3 months Met To address stakeholder concerns about timely availability of US manufactured products, a concurrent review system was introduced to allow for submission review and response while US licensure is being finalized.
4. Review supplemental data and prepare response 4) Response time 6 weeks maximum Average response time is 4 weeks Met  
Manufacturers from other countries
5. Review initial submission and prepare response 5) Response time 6 months maximum Average response time is 4 months Met  
6. Review supplemental data and prepare response 6) Response time 6 weeks maximum Average response time is 4 weeks Met  
Laboratory Testing
7. Each master cell line 7) Response time 4 months maximum Average response time is 3 months Met  
8. Each master seed culture 8) Response time 4 months maximum Average response time is 3 months Met  
9. Each pre-licensing serial tested, to a maximum of three 9) Response time is maximum 4 months Average response time is 3 months Met  
Facility Inspections/Audits
10. Canadian manufacturers 10) Annual Average is annual. Met  
11. Canadian importers 11) Minimum every 3 years Average is every three years Met  
12. American manufacturers 12) Minimum every 3 years Average is every three years Met For facilities which are inspected annually and licensed by the US Department of Agriculture, Animal and Plant Health Inspection Service (USDA-APHIS), VBS may inspect when the product is first licensed in Canada. Subsequent inspections will be arranged as necessary. VBS may request copies of inspection reports from USDA-APHIS.
13. Other non-Canadian manufacturers 13) Minimum every 4 years Average is every four years Met For facilities which are inspected regularly for Good Manufacturing Practices, VBS may inspect when the product is first licensed in Canada. Subsequent inspections will be arranged as necessary.
14. Issuance of Permits, Licenses and Export Certificates 14) Response time maximum 2 weeks Average response time is 2 weeks. Met  
Serial Release
15. If not tested 15) Response time maximum 5 days Average response time is 2–3 days. Met  
16. If tested 16) Response time maximum 35 days Average response time is 2 weeks.

Met.

Due to test scheduling and set up requirements, the average response time has consistently approached the maximum response time of 35 days.

 
17. Label Review and Approval 17) Response time maximum 4 weeks Average response time is 2 weeks.

Met

 
18. Advertising Review and Approval 18) Response time maximum 4 weeks Average response time is 2 weeks.

Met

To address stakeholder concerns, VBS is no longer reviewing and approving advertising.
19. Protocol Review for Efficacy/Safety Studies 19) Response time maximum 45 days Average response time is 30 days.

Met

 
20. Production Outline Revisions 20) Response time maximum 4 weeks Average response time is 2 weeks.

Met

 
21. Suspected Adverse Reactions 21) Response time maximum 4 weeks Average response time is 2 weeks.

Met

 
Application for Feed Registration and Ingredient Approval
i) Timeliness: For 90 percent or more of the applications received
  (a) Feed Section screens applications within ten days of receiving it.

N/A

 
  (b) For products requiring a review of efficacy data, a preliminary review is conducted within 10 days of the screening date, and the results of the review are communicated to the applicant.

N/A

 
  (c) Animal Feed Division conducts efficacy, livestock, human and environmental safety reviews and responds to applicant within 90 days.

28.6% of applications were completed within 90 days.

To address stakeholders concerns about capacity and timeliness of the regulatory approval process, the CFIA is working through the Canadian Animal Health Products Regulatory Advisory Committee (CAHPRAC).
  (d) The laboratory does a desk review of proposed method of analysis within 4 weeks of receiving it. If laboratory testing is required, it will be done within 12 weeks of receiving a suitable method and test samples depending on availability of specialized equipment.

N/A

 
(ii) Quality
  (a) The Feeds Regulations are consistently interpreted and applied in registration/approval decisions.

Met

 
  (b) Information is openly exchanged between clients and evaluation specialists.

Met

 
  (c) Analytical methods are evaluated for specificity, selectivity, reliability and accuracy, using internationally standardized method validation procedures.

Met

 

1 The reporting period is April 1, 2009 to Feb. 28, 2010

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Canadian Grain Commission

User Fees Reporting

User Fees


User Fee: Inward Inspection

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Provide all services in a courteous, professional manner
  • Prepare and distribute documentation to interested parties within 24 hours of unload
  • Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
  • Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
  • Address special requests to meet customer needs

Performance Results:

  • From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff inspected 294,985 inward grain cars.
  • The grading of inward grain cars was 98.8% accurate.
  • Service standards were met 100% of the time.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
 7,616 9,239  12,543 2010-11 7,616 12,892
2011-12 7,616 13,085
2012-13 7,616 13,281




User Fee: Outward Inspection

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
  • Analyze representative increments for a cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
  • Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections
  • Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise
  • Accurately reflect the loading data in the certificate, letters of analysis or other documents that are issued and offer as much flexibility in the format of these documents as our Act and Regulations allow
  • Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit

Performance Results:

  • From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff issued 7,911 certificates of quality representing 29,555,831 tonnes of Canadian export grain.
  • Service Standards were met 100% of the time.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
12,732  16,516 13,935 2010-11 12,732 14,636
2011-12 12,732 14,855
2012-13 12,732  15,078




User Fee: Inward Weighing

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Endeavour to provide receipt data within 24 hours of unload
  • Provide all services in a courteous, professional manner
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certification and documentation issued
  • Monitor weights and grain flow routes while grain is being conveyed from the truck or railcar
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
  • Address special requests to meet clients’ needs

Performance Results:

  • From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 312,927 inward grain cars.
  • Service Standards were met 100% of the time.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,662 2,055  4,222 2010-11 1,662 4,447
2011-12 1,662 4,514
2012-13 1,662  4,582




User Fee: Outward Weighing

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Endeavour to provide shipment data before the close of the next business day
  • Ensure the timely transfer of official documents
  • Process and document all shipments so as not to delay the loading operations of the facility
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
  • Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
  • Keep an official record of shipping routes and scale tapes for 2 years after a loading
  • Accurately reflect the loading data in the certificates and other documents that are issued

Performance Results:

  • From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 29,555,831 tonnes of grain for export from Canada.
  • Service Standards were met 100% of the time.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,109 8,804 7,348 2010-11 7,109 7,670
2011-12 7,109 7,785
2012-13 7,109  7,902




User Fee: Registration and Cancellation

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Reply to client phone calls or e-mails within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions
  • Provide 5 minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times
  • Monitor the system on weekends to ensure continued operation

Performance Results:

  • Service Standards were met 100% of the time.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
 3,836 4,605 1,280 2010-11  3,836 1,308
2011-12  3,836 1,327
2012-13  3,836 1,347




User Fee: Licensing and Producer Car

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers).,
  • Advise licensees of their licensing requirements 2 months prior to their licence renewal date.,
  • Notify a licencee the day a licence is issued and ensure that the licence is mailed to the licensee within 5 working days from the effective date of the licence.,
  • Ensure that customers are notified about changes in a Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications.
  • Respond to customer inquiries within 24 hours.

Performance Results:

  • As of March 30, 2010, the Canadian Grain Commission had 153 licensees. It should be noted that many licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer).
  • Service standards were met 100% of the time.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
469 509  2,202 2010-11 469 2,278
2011-12 469 2,313
2012-13 469 2,347



User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 33,424 41,728 41,530 2010-11 33,424  43,231
2011-12  33,424 43,879
2012-13 33,424 44,537
Total  33,424 41,728 41,530 2010-11 33,424  43,231
2011-12 33,424 43,879
2012-13 33,424  44,537

Note: The amounts reported under Full Costs do not reflect all actual full costs of the Canadian Grain Commission. As per the Performance Summary, Actual Spending is $80.3 million which is funded not only through User Fees, but annual and ad-hoc appropriation, as well as other optional revenues. Full Costs reported above reflect only the costs associated with the revenue generation of the above activities.

External Fees


External Fee Service Standard1 Performance Results Stakeholder Consultation
Inward Inspection
  • Provide all services in a courteous, professional manner
  • Prepare and distribute documentation to interested parties within 24 hours of unload
  • Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
  • Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
  • Address special requests to meet customer needs

From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff inspected 294,985 inward grain cars.

The grading of inward grain cars was 98.8% accurate.

Service standards were met 100% of the time.
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.
Outward Inspection
  • While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
  • Analyze representative increments for the cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
  • Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections
  • Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise
  • Accurately reflect the loading data in the certificate, letters of analysis or other documents that we issue and offer as much flexibility in the format of these documents as our Act and Regulations allow
  • Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit

From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff issued 7,911 certificates of quality representing 29,555,831 tonnes of Canadian export grain.

Service Standards were met 100% of the time.

Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Inward Weighing
  • Endeavour to provide receipt data within 24 hours of unload
  • Provide all services in a courteous, professional manner
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certification and documentation issued
  • Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
  • Address special requests to meet clients’ needs

From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 312,927 inward grain cars.

Service Standards were met 100% of the time.

Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service).
Outward Weighing
  • Endeavour to provide shipment data before the close of the next business day
  • Ensure the timely transfer of official documents
  • Process and document all shipments so as not to delay the loading operations of the facility
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
  • Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
  • Keep an official record of shipping routes and scale tapes for 2 years after a loading
  • Accurately reflect the loading data in the certificates and other documents that are issued

From April 1, 2009 to March 31, 2010, Canadian Grain Commission staff officially weighed 29,555,831 tonnes of grain for export from Canada.

Service Standards were met 100% of the time.
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Registration and Cancellation
  • Reply to phone calls or e-mails from clients within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions
  • Provide 5-minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times
  • Monitor the system on weekends to ensure continued operation

Service Standards were met 100% of the time.

Informal feedback from stakeholders on a daily basis.
Licensing
  • Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers)
  • Advise licensees of their licensing requirements 2 months prior to their licence renewal date
  • Notify the licensee the day a licence is issued and ensure the licence is mailed to the licensee within 5 working days from the effective date of the licence
  • Ensure that customers are notified about changes in Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications
  • Respond to customer inquiries within 24 hours

As of March 30, 2010, the Canadian Grain Commission had 153 licensees. It should be noted that many licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer).

Service standards were met 100% of the time.
Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.

1 As established pursuant to the Policy on Service Standards for External Fees:

  • Service standards have not received parliamentary review; and
  • Service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance

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Canadian Heritage

User Fees Reporting (2009-2010)

Template A: User Fees (2009-2010)


User Fee: Fees charged for processing access requests filed under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request.

Performance Results: See Note 1


 
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$3,500 $4,000 $750 000
(See Note 2)
2010-11 (See Note 3) $1,096
      2011-12 (See Note 3) (See Note 4)
      2012-13 (See Note 3) (See Note 4)

Other Information:

Note 1: Taking into account external factors, 59 per cent of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3. This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. Cannot provide figures for 2011-2012 and 2012-2013.

Template A: User Fees (2009-2010)

User Fee: External Fees

Fee Type: Certification Fees

Fee-setting Authority: Departmental Act

Date Last Modified: February 26, 2004

Performance Standards: Issuance of certificates within 10 weeks from receipt of a complete application

Performance Results: 8 per cent

2009–2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$3,300,000 $3,798,617 $3,193,500 2010-2011 $3,800,000 $3,200,000
      2011-2012 $3,800,000 $3,350,000
      2012-2013 $3,800,000 $3,500,000

* Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

  • The performance standard, if provided, may not have received Parliamentary review; and
  • The performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison; independent complaint address).
  • The performance result, if provided, is not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

Template B: User Fees Totals

  2009-10 Planning Years
  Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (Fees charged
for processing access
requests filed under the
Access to Information Act
$3,500 $4,000 $750,000
(See Note 2)
2010-11 (See Note 3) $1,096,000
      2011-12 (See Note 3) (See Note 4)
      2012-13 (See Note 3) (See Note 4)
Sub-Total (External Fees) $3,300,000 $3,798,617 $3,193,500 2010-11 $3,800,000 $3,200,000
      2011-12 $3,800,000 $3,350,000
      2012-13 $3,800,000 $3,350,000
Total       2010-11 N/A $4,296,000
      2011-12 N/A N/A
      2012-13 N/A N/A

Note 1: Taking into account external factors, 59 per cent of requests were completed within the prescribed time frame.
Note 2: This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 3: This figure cannot be provided as revenue is based on information requests received under the Access to Information Act.
Note 4: Budget information not provided in advance. We cannot provide figures for 2011-2012 and 2012-2013.

Template C - External Fees (Service Standards)

External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for processing access requests filed under the Access to Information Act Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request. 59 per cent of requests were completed on time. This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:
Website on Access to Information: http://laws.justice.gc.ca/en/a-1/8.html
Website on Access to Information Regulations: http://laws.justice.gc.ca/eng/SOR-83-507/page-1.html

Template C - External Fees

External Fee Service Standard Performance Results Stakeholder Consultation
Certification Fees The current service standard of the Canadian Audio-Visual Certification Office (CAVCO) is the issuance of certificates within 10 weeks from receipt of a complete application. CAVCO was unable to meet its goal service standard due to a period of unusually high staff turnover because of departures for maternity leave (3), medical leave (3), and a deployment (1). The time required to transition in-process files and to fully train replacement analysts led to an unusually large backlog. However, once analysts were up to speed, CAVCO met its service standard 65 per cent of the time. In 2010-2011, CAVCO management will strive to ensure a more stable human resources base. There will also be an opportunity to adjust CAVCO's service standard in line with clients' uptake of the new online application system. In 2011-2012, CAVCO will survey its clients to measure their satisfaction following the implementation of the CAVCO online application system.

Template C - External Fees

A. External Fee Service Standard Performance Result Stakeholder Consultation
Special publications and products
Special publications and products prices are determined by comparing market prices and prices of other CCI publications, and by considering the size, content, and printing and translating costs for the product.
CCI responds to general questions or requests about publications within 2 working days if requests are telephoned or e-mailed to Publications Sales or to Client Services; or sent through E-Services on CCI website.

CCI processes publications and special products orders within a week of receiving payment.

Packaging materials and procedures ensure that less than 2 per cent of its material arrives defective.
100 per cent of requests were processed according to service standards. N/A
Learning opportunities-workshops
CCI offers 14 Regional workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year.

Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental).
CCI responds to general questions or requests about training within 2 working days if requests are telephoned or e-mailed to Learning Opportunities or Client Services; or sent through E-Services on CCI website.

For regional workshops, clients are notified of acceptance or rejection within 8 weeks of the December 1 application deadline.

CCI responds to new requests within 3 weeks. Clients are notified of acceptance or rejection within 8 weeks and informed of whatever terms, conditions, and fees apply.

CCI maintains an overall client satisfaction rate of 100 per cent, based on 11 quality parameters. (Note B1).

Target of participants who reported improvement in knowledge, skills and practices is at least 90 per cent.
100 per cent of participants reported improved knowledge, skills and practices. N/A
Library services
Photocopies, books and audio-visual material loans: no fees for Canadian clients and libraries.

Small fees for foreign clients:
Photocopies : US$10 for up to 20 pages (including shipping and handling); US$.20 for each additional page; Loans: US$10 per book (including shipping and handling).

Replacement costs for loss or damage: cost of the item plus a $50 processing fee.
CCI responds to general questions or requests about library services within 2 working days if requests are telephoned or e-mailed to Library Services or Client Services; or sent through E-Services on the CCI website.

CCI processes requests for photocopies, books or facsimile transmissions within 1 week of receiving the request.
100 per cent of requests are processed within 1 week. N/A

B. Other information:

B1: Quality parameters (client satisfaction survey): Processing of the request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value.

B2: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.

Canadian Conservation Institute (CCI), 2009-2010

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Canadian Human Rights Commission

Table 1: Green Procurement

Meeting Policy Requirements

Has the department incorporated environmental performance considerations in its procurement decision-making processes?

Yes

Summary of initiatives to incorporate environmental performance considerations in procurement decision-making processes:

The Commission supports the protection of the environment and sustainable development by purchasing “green”. Procurement activities take into account and observe environmental performance considerations set out in the Policy on Green Procurement. Since the Commission is not an asset intensive organization, initiatives primarily relate to green procurement training, energy use reduction and the procurement of computer and office equipment, furniture and stationery supplies.

Results achieved:

The Commission continues to progress with the implementation of green procurement considerations in the decision-making process. Results include:

  • Purchasing only recycled black ink cartridges
  • Reducing the number of replacement printers and new printers must print duplex
  • Ensuring photocopiers are identified as network printers
  • Increasing the volume of recycled content in paper and envelope orders
  • Replacing servers with models that require less energy and produce less heat
  • Contributing to whole-building energy reduction initiatives as a tenant representative on the office complex Green Committee, which received the Industry Leadership Award from the Canada Green Building Council in September 2009.

Contributions to facilitate government-wide implementation of green procurement:

Nil. The Commission does not have additional responsibilities under Section 8 of the Policy on Green Procurement.

Green Procurement Targets

Has the department established green procurement targets?

In progress

Summary of green procurement targets:

Summary of green procurement targets:The Commission supports the protection of the environment and sustainable development by developing green procurement targets. Since the Commission is not an asset intensive organization, targets primarily relate to the procurement of computer and office equipment, furniture and stationery supplies.

Results achieved:

Results achieved:Baseline data was established during 2009/2010 in order to identify measurable targets for future performance reporting. For example, a digital temperature control system was installed in the server room to automatically regulate the temperature and potential energy savings can only be identified in future billing periods.

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Canadian International Development Agency

User Fees


($ thousands)
A. User Fee Fee Type Fee-
Setting Autho-
rity
Date Last Modi-
fied
2009–2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Perfor-
mance Standard
Perfor-
mance Results
Fiscal Year    Forecast Revenue Esti-
mated Full Cost
Fee charges for the processing of access requests filed under the Access to Information Act R Access to Infor-
mation Act
1992 0.0 605.0 2,768.2 Response within the time limit prescribed by the Act; minimum of 80% Response time of 66.30% for
2009-
2010
2010-
2011
n.a n.a
Subtotal (R) 0.0 605.0 2,768.2     2011-
2012
n.a n.a
Subtotal (O) 0.0 0.0 0.0     2012-
2013
n.a n.a
Total 0.0 605.0 2,768.2          
B. Last Date Moditfied
C. Other Information

External Fees


A. External Fee Service Standard Performance Results Stakeholder Consultation
Fee charges for the processing of access requests filed under the Access to Information Act Minimum of 80.0% 66.3% for 2009–2010 Not applicable, as per policies and guidelines issued by the Treasury Board Secretariat, the institution responsible for the Access to Information and Privacy program
B. Other Information
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Canadian Nuclear Safety Commission

User Fees


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.

Performance Results:


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0 2 2 2010-11 0 0
2011-12 0 0
2012-13 0 0

Other Information:



User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R)       2010-11 0 0
2011-12 0 0
2012-13 0 0
Sub-Total (O) 0 2 2 2010-11 0 0
2011-12 0 0
2012-13 0 0
Total 0 2 2 2010-11 0 0
2011-12 0 0
2012-13 0 0

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Canadian Radio-television and Telecommunications Commission

User Fees Reporting

User Fees

The only fee that the CRTC currently collects which is subject to the reporting requirements of the User Fees Act relates to the processing of access requests filed under the Access to Information Act.

2009-2010 User Fee – User Fees Act

        2008-2009 Planning Years
Name of Fee Fee Type Fee Setting Authority Date Last Modified Fore-
casted Revenue
Actual Revenue
($000)
Full Cost
($000)
Performance
Standards
Performance
Results
Fiscal Year Forecast
Reve-
nue ($000)

Note1
Esti-
mated
Full
Cost

($000)
Access to Information Fees Other Products and Services (O) Access to Information Act 1992 $0.4 $0.4 $187 Requests are completed as per the standards indicated in the Access to Information Act.  Section 7 of the Act states that access to a record requested under this Act shall, subject to sections 8, 9 and 11 be made available within thirty (30) days after the request is received. During FY 2009-10, 77 new requests were received and 13 requests were carried over from FY 2008-2009:
87 requests were completed and processed in the following time frames: 40 completed within 30 days; 10 within 31 to 60 days; 25 within 61 to 120 days; 12 in over 120 days and 3 requests are still pending at the end of FY 2009-10.
2010-2011
2011-2012
2012-2013
$1
$1
$1
$200
$200
$200
      Total $0.4 $0.4 $187     2010-2011
2011-2012
2012-2013
$1
$1
$1
$200
$200
$200

External Fees

External Fees and Policy on Service Standard for External Fees

CRTC assesses fees pursuant to the Broadcasting Licence Fee Regulations, 1997, and the Telecommunications Fees Regulations, 2010.  These regulations can be located on the CRTC web site at www.crtc.gc.ca. The CRTC has received a legal opinion indicating that the Part I broadcasting licence fees and telecommunications fees are considered to be external “regulatory fees” and not “user fees” as defined in the User Fees Act.  Thus these fees, and the external reporting of any information related to these fees, are not subject to the provisions of the User Fees Act (UFA), but rather the Treasury Board Policy on Service Standards for External Fees.

Furthermore, the Federal Court of Appeal dealt with a reference case regarding proposed changes to the CRTC Telecommunications Fees Regulations. In the Federal Court of Appeal’s decision issued on July 2, 2009 (http://decisions.fca-caf.gc.ca/en/2009/2009fca224/2009fca224.html) it was determined that changes to the Telecommunications Fees Regulations would not be subject to the provisions of the User Fees Act.  As a result of the Court’s decision, and a public process, the Commission decided with Treasury Board approval, to make the Telecommunications Fees Regulations, 2010, replacing the Telecommunications Fees Regulations, 1995. The Telecom Fees Regulations, 2010 came into force on 1 April 2010. For further details see Telecom Decision CRTC 2010-183 New Telecommunications Fees Regulations on CRTC web site http://www.crtc.gc.ca/eng/archive/2010/2010-183.htm

In order to be as comprehensive and transparent as possible with respect to CRTC external fees, information on broadcasting and telecommunications fees is being presented in the following table.

        2009-2010 Planning Years
Name of Fee Fee Type Fee Setting Authority Date Last Modified Forecasted Revenue Actual Revenue
($000)
Full Cost
($000)
Performance Standards Performance Results Fiscal Year Forecast Revenue  ($000) Estimated Full Cost
($000)
Broadcasting
Licence Fees
  Broadcasting Act
(Section 11)
            2010-11 $33.5M $33.5M
Part I Regulatory (R) Broadcasting Licence Fee Regulations 1997 1997 $33.5M $33.5M $33.5M     2011-12 $32.9M $32.9M
                  2012-13 $28.5M $28.5M
Part II Right & Privilege/ Regulatory Charges   2010
(note 1)
$   - $434.0M
(note  2)
$10.0M     2010-11 $ 100M $10.0M
(note 4)
                  2011-12 $100M
(note 3)
$10.0M
(note 4)
                  2012-13 $100M
(note 3)
$10.0M
(note 4)
Telecommu-
nications Fee
Regulatory (R) Telecommuni-cations Act (Section 68)   $31.0M $31.0M $31.0M          
    Telecommuni-cations Fee Regulations 1995 2010           2010-11 $31.0M $31.0M
                  2011-12 $25.1M $25.1M
                  2012-13 $25.1M $25.1M
      Total $64.5M $498.5M $74.5M     2010-11 $64.5M $64.5M
                  2011-12 $58.0M $58.0M
                  2012-13 $53.6M $53.6M

Note 1:  Pursuant to section 11 of the Broadcasting Act, the Commission received Treasury Board approval in order to enact the amendments to the Broadcasting Licence Fee Regulations, 1997 (the amended Regulations). The amended Regulations came into effect on 23 June 2010.  
Note 2:  This amount represents the Part II fees and accrued interest that would have been payable by broadcasters covering the three year period FY 2007-08, FY 2008-09
and FY 2009-10 (i.e. for those fees that would have been due and payable on 30 November 2007, 2008 and 2009).  This amounted to $433,876,668 ($415,279,112 in fees and
$ 18,568,699 in interest).  This total amount was also written off by the CRTC as a bad debt expense in accordance with the authority provided for in the Government’s
remission order.

Note 3:  Commencing in 2011, the Part II licence fee will be adjusted annually on a compound basis in accordance with the percentage increase or decrease, as the case may be, to the Consunmer Price Index for the calendar year prior to the year of the adjustment.

Note 4:  Industry Canada management costs associated with broadcasting activities.

Explanation of Revenue

The CRTC collects fees under the authority of the Broadcasting Act and Telecommunications Act and the regulations made pursuant to these Acts, namely the Broadcasting Licence Fee Regulations, 1997 and the Telecommunications Fees Regulations, 2010.  For fiscal year 2009-2010 the Part I broadcasting licence fees total $33.5 million made up of $21.8 million respendable and $11.7 million non-respendable revenues.  For the same period, telecommunications fees totalled $31 million made up of $18.8 million in respendable and $12.2 million in non-respendable revenues.

Broadcasting Licence Fees

Section 11 of the Broadcasting Act empowers the Commission to make regulations respecting licence fees. These regulations apply to all licensees other than those classes of undertakings specifically exempted under section 2 and section 11(3) of the fee regulations. Every licensee subject to the regulations is required to pay a Part I and a Part II licence fee to the Commission annually. For 2009-2010 the CRTC collected a total of $33.5 in Part I fees.

Part I licence fees

The Part I fee is based on the broadcasting regulatory costs incurred each year by the Commission and other federal departments or agencies, excluding Industry Canada spectrum management costs (which are recovered as a component of Part II licence fees). The Part I fee is equal to the aggregate of:

  • the costs of the Commission’s broadcasting activity;
  • the share of the costs of the Commission’s administrative activities that is attributable to its broadcasting activity; and
  • the other costs included in the net cost of the Commission’s program attributable to its broadcasting activities, excluding the costs of regulating the broadcasting spectrum.

The estimated total broadcasting regulatory costs of the Commission are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e. Part III Report on Plans and Priorities).

There is an annual adjustment amount to the Part I fee to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the licensee in a following year’s invoice.

Part II licence fees

On October 7, 2009 the Minister of Canadian Heritage announced an out of court settlement regarding CRTC Part II broadcasting licence fees.

This brought an end to the litigation that commenced in 2003. As part of this agreement, in exchange for the plaintiffs agreeing to discontinue their lawsuit, the Government issued a remission order (2009-1715 dated October 7, 2009) with respect to: a) the amount of Part II licence fees and interest that would have been payable by applicable licensees during the Government’s fiscal years 2007-08, 2008-09 and 2009-10; and b) the amount of costs and interest awarded to Her Majesty in right of Canada against the appellants by the Federal Court of Appeal decision dated April 28, 2008. The CRTC has recorded those transactions required to address that part of the remission order dealing with fees and accrued interest, while Canadian Heritage has recorded those transactions related to the award of costs and accrued interest.

As part of this settlement, the Government also recommended that the CRTC develop a new, forward-looking fee Part II licence regime that would be capped at $100 million per year.  On December 22, 2009 the CRTC launched a public consultation process (Broadcasting Notice of Consultation CRTC 2009-797) to consider changes to the Broadcasting Licence Fee Regulations,1997 to implement this new fee regime. The amended regulations come into effect on June 23 2010. For further details on the amended Broadcasting Licence Fee Regulations, 1997 relating to Part II fees see Broadcasting Regulatory Policy CRTC 2010-476 on CRTC web site at http://www.crtc.gc.ca/eng/archive/2010/2010-476.htm

Telecommunications Fees

Section 68 of the Telecommunications Act sets out the authority for collecting telecommunications fees from carriers that the Commission regulates.
Under the Telecommunications Fees Regulations, 1995 each company that files tariffs must pay fees based on its operating revenue, as a percentage of the revenue of all the carriers that file tariffs. For 2009-2010, the CRTC collected $31 million in telecommunications fees.

On March 25, 2010 the CRTC issued Telecom Decision 2010-183 that announced the new Telecommunications Fees Regulations, 2010 (Regulations).  These new Regulations came into force on April 1, 2010 and replaced the Telecommunications Fees Regulations, 1995.  For further details see Telecom Decision CRTC 2010-183 New Telecommunications Fees Regulations on CRTC web site http://www.crtc.gc.ca/eng/archive/2010/2010-183.htm

The new fees Regulations require all telecommunications service providers (TSPs), or groups of related TSPs, with at least $10 million dollars in Canadian telecommunications service revenues (CTSR) to pay telecommunications fees, whether or not they file a tariff for approval with the Commission.  

The annual fees the CRTC collects is equal to the aggregate of:

  • the cost of the Commission’s telecommunications activity;
  • the share of the costs of the administrative activities that is attributable to its telecommunications activity; and  
  • the other costs included in the net cost of the Commission’s program attributable to its telecommunications activity.

The Commission’s estimated total telecommunications regulatory costs are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e., Part III Report on Plans and Priorities). There is an annual adjustment amount to the telecommunications fees to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the carriers in a following year’s invoice.

Dispute Resolution – Fee Assessment

Under the CRTC’s dispute resolution process regarding the assessment of broadcasting licence fees and telecommunications fees:

  • The first point of contact for fee payers concerning issues related to fee assessment or collection is the Commission’s Assistant Director, Financial Operations and Licence Fee Processing followed by the Director General Finance and Administrative Services. Fee payers may raise their concerns either by telephone conversation, e-mail or letter. To date the CRTC notes that the majority of fee payers concerns have been resolved at the staff level.
  • Where an issue cannot be satisfactorily resolved at the staff level, fee payers are requested to document the nature of their concern in writing and submit it to the CRTC’s Secretary General for formal consideration. CRTC responds to all such letters.
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Canadian Space Agency

3.3.2) User Fees Reporting

User Fee: Fees charged for the processing of access to information requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-Setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notices of extension are to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.

Performance Results: The Canadian Space Agency (CSA) received 12 new requests for access to information and processed an additional two that were outstanding from the previous period, for a total of 14.  CSA routinely waives fees in accordance with TBS guidelines. The response time was within time limits in 71% of the requests.


($ in thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0.1 0.1 83.8 2010-2011 0.1 85
2011-2012 0.1 85
2012-2013 0.1 85

Other Information: The CSA collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2009-2010 are for application fees. There was no need to charge for preparation and search fees.


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Canadian Transportation Agency

User Fees Reporting

User Fees


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Responses provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request

The Access to Information Act provides fuller details.

Performance Results: Requests completed within:
30 days – 88 %
31-60 days – 6 %
61 – 120 days – 6 %


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost

< 1

< 1

17

2010–2011

< 1

50

2011–2012

< 1

50

2012–2013

< 1

50



External Fees


External Fee Service Standard Performance Results Stakeholder Consultation

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details:
http://laws.justice.gc.ca/en/showtdm/cs/A-1//20090730

Requests completed within:
30 days – 88 %
31-60 days – 6 %
61-120 days – 6 %

The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.


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Citizenship and Immigration Canada

User Fees Reporting

User Fees

The following tables list Citizenship and Immigration Canada (CIC) user fees and provide information regarding the history of the fees, client service outcomes, revenue and associated costs.

Notes regarding all fees:

  1. Forecasted revenues are based on CIC’s 2010–2011 Report on Plans and Priorities.

  2. Actual revenue amounts are reported on a cash basis. The actual revenue amounts are net of current year remissions and exclude revenues with respect to interest for the Immigration Loan Program.

  3. The 2009–2010 full costs and estimated full costs for planning years include an estimate from other government departments (OGDs) and represent the best available cost data at the time of producing this table.

    OGDs included in CIC’s 2009–2010 Cost Management Model are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Department of Justice; Human Resources and Skills Development Canada; Canadian Security Intelligence Service; Canada Border Services Agency; and Treasury Board Secretariat.

    Please note that the tables do not include the information for the following OGDs: Office of the Commissioner of the Federal Judicial Affairs, Court Administration Services, and Social Sciences Humanities and Research Council of Canada.

  4. Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as an average while overseas processing times are expressed as “x% in a specific period of time.”

  5. Statistics in Performance Results for domestic regions were current as of March 31, 2010.

  6. According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:
    • the performance standard, if provided, may not have received parliamentary review;
    • the performance standard, if provided, may not respect all established requirements under the User Fees Act (UFA) (e.g., international comparison; independent complaint address); and
    • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

1. User Fee: Right of Permanent Residence Fee (RPRF)

Fee Type: Regulatory

Fee-setting Authority: Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA); and Immigration and Refugee Protection Regulations (IRPR)

Date Last Modified: May 3, 2006

Performance Standards: This fee is payable by persons who will acquire permanent resident status in Canada. Protected persons and dependent children do not pay the RPRF.

Performance Results: This fee is closely linked to the processing of permanent resident applications in Canada and overseas.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$78,100 $91,075 Costs associated with this fee are related to the overall cost of the immigration regulatory regime. 2010-11 $99,100 Costs associated with this fee are related to the overall cost of the immigration regulatory regime.
2011-12 $106,600
2012-13 $114,600


2. User Fee: Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: June 28, 2002

Performance Standards:

Permanent Residence Applications Processed in Canada, Immigrant Visas Processed Overseas and Sponsorship Application Fee for Family Classes: Priority processing is given to the reunification of immediate family members—spouses, partners and dependent children—and to skilled workers nominated by provincial governments. As of April 1, 2010, the service standard for immediate members of the Family Class is 12 months from the time the application is received at the Case Processing Centre (CPC)-Mississauga. Processing of these cases contributes to the achievement of Government of Canada immigration levels by issuing visas in line with established annual targets.

Permanent Resident Travel Documents processed overseas: Processed expeditiously.

Permanent Resident Cards (PRC): The majority of the applications are to be processed within 30 days. PRCs for new arrivals are, since April 2010, subject to a 40-business-day processing service standard.

Performance Results:

Immigrant Visas Processed Overseas: In calendar year 2009, overseas missions exceeded the overall visa target by 3%, as they issued a total of 233,854 immigrant visas.

In calendar year 2009, missions finalized 50% of immediate Family Class applications within 6 months, 70% within 9 months and 80% within 12 months.

Missions finalized 50% of Provincial Nominees within 8 months, 70% within 10 months and 80% within 11 months. Missions finalized 50% of Quebec skilled workers within 8 months, 70% within 12 months and 80% within 16 months. For Quebec Business Class, 50% were finalized within 14 months, 70% within 16 months and 80% within 17 months.

Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Residence Applications Processed in Canada and Sponsorship Application Fee for Family Classes: Recent average processing times for (CPCs) are estimates only and are updated on the CIC website weekly.

  • Permanent Residence Applications Processed in Canada: The processing time at CPC-Vegreville for in-Canada Sponsorships of spouses or partners and their dependent children, was 185 days in December 2009.
  • Sponsorship Application for Family Classes: At CPC-Mississauga, the processing time for the assessment of eligibility in immediate Family Class overseas sponsorships was 38 days in December 2009.

Permanent Resident Travel Documents processed overseas: In calendar year 2009, 59% of applications were processed within two days.

Permanent Resident Cards: Processing times for new application were kept within the new 40-business-day service standard. As of December 31, 2009, processing time for the replacement or renewal of a card was 121 days.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
 $197,800 $172,551  $409,625 2010-11  $186,600  $409,625
2011-12  $187,400  $409,625
2012-13 $188,200 $409,625


3. User Fee: Work Permit Fee (Individuals and Performing Artist Groups)

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: January 2, 1997

Performance Standards:

Work Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Work Permits Processed Overseas: In calendar year 2009, 50% of applications were finalized within 14 days, 70% within 42 days and 80% within 77 days. Past processing times by each overseas mission and by category appear on the CIC website.

Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats. Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$45,400  $42,730 $113,996 2010-11 $60,700  $113,996
2011-12 $66,100  $113,996
2012-13 $72,200  $113,996


4. User Fee: Study Permit Fee

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: June 1, 1994

Performance Standards:

Study Permits Processed Overseas and in Canada: Processed expeditiously.

Performance Results:

Study Permits Processed Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on the CIC website.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats. Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$22,000 $22,852  $47,559 2010-11 $22,200 $47,559
2011-12 $24,100 $47,559
2012-13 $26,100 $47,559


5. User Fee: Temporary Resident Visa Application Fee, Extension of Authorization to Remain in Canada as a Temporary Resident Fee and Restoration of Temporary Resident Status Fee

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: January 2, 1997

Performance Standards:

Temporary Resident Visas (TRVs): Processed expeditiously.

Extensions of Authorization to Remain in Canada as a Temporary Resident and Restoration of Temporary Resident Status: These applications are processed on receipt. Average processing times, if available, are posted on the CIC website.

Performance Results:

TRVs: In calendar year 2009, 50% of TRV applications were finalized the same day, 70% within seven days and 80% within 14 days. Past processing times for each overseas mission and by visa category appear on the CIC website.

Extensions of Authorization to Remain in Canada as a Temporary Resident: Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.

Restoration of Temporary Resident Status: These applications are processed on receipt and there are no available average processing times.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$97,400 $91,067 $178,387 2010-11 $97,800 $178,387
2011-12 $100,900 $178,387
2012-13 $104,200 $178,387


6. User Fee: Temporary Resident Permit (TRP) Fee

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: January 2, 1997

Performance Standards:

TRPs Processed Overseas and In Canada: Processed expeditiously. The variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.

Performance Results:

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.

TRPs Processed in-Canada: TRPs are processed in CPC-Vegreville on an as received basis and there are no available average processing times. Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$2,300 $2,104 $7,889 2010-11 $2,900 $7,889
2011-12 $3,200 $7,889
2012-13 $3,200 $7,889

7. User Fee: Other Immigration Services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and Replacement of Immigration Documents)

Fee Type: Regulatory

Fee-setting Authority: IRPA and IRPR

Date Last Modified: Various

Performance Standards:

Applications Processed Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.

Certification and Replacement of Immigration Documents: The documents requested are produced within 3-4 months of receipt of an application and then forwarded to the CIC Office nearest the client’s place of residence for pick-up.

Performance Results:

Applications Processed Overseas: ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent average processing times are updated regularly on the CIC website.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$1,800 $2,457 $6,752 2010-11 $2,800 $6,752
2011-12 $3,000 $6,752
2012-13 $3,000 $6,752


8. User Fee: Right of Citizenship Fee

Fee Type: Regulatory

Fee-setting Authority: FAA; Citizenship Act and Citizenship Regulations

Date Last Modified: January 2, 1997

Performance Standards: This fee is payable by persons obtaining citizenship status. Persons under 18 years of age do not pay the Right of Citizenship fee. See the External Fees Table.

Performance Results: This fee is linked to acquisition of citizenship status. See Citizenship Fees.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$12,000 $15,598 Costs associated with this fee are related to the overall cost of the citizenship regulatory regime. 2010-11 $13,900

Costs associated with this fee are related to the overall cost of the citizenship regulatory regime.

This fee was established in the 1995 federal budget and subsequently reduced by half in Budget 2006.
2011-12 $12,700
2012-13 $11,700


9. User Fee: Citizenship Fees: Grant, Retention, Resumption and Renunciation of Citizenship

Fee Type: Regulatory

Fee-setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: January 2, 1997

Performance Standards: The majority of cases’ standard processing time is 12–15 months.

Performance Results: In 2009–2010, the average processing time for 80% of all individuals applying to become a citizen (Grant of Citizenship) was 15 months. Recent average processing times are updated regularly on the CIC website.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$16,000 $18,983 $83,649 2010-11 $17,000 $83,649
2011-12 $15,600 $83,649
2012-13 $14,300 $83,649


10. User Fee: Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship

Fee Type: Regulatory

Fee-setting Authority: Citizenship Act and Citizenship Regulations

Date Last Modified: January 2, 1997

Performance Standards: The majority of cases’ standard processing time is four (4) months.

Performance Results: In 2009–2010, the processing time for 80% of applications for the issuance of a citizenship certificate (Proof of Citizenship) decreased to 4–5 months from 10 months for applications processed within Canada. Proof of Citizenship processing times are updated on the CIC website regularly.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$2,400 $6,737 $26,945 2010-11 $4,700 $26,945
2011-12 $4,700 $26,945
2012-13 $4,700 $26,945

11. User Fee: Fees for Processing Access Requests Filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-setting Authority: ATIA

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request. The ATIA website provides further details.

Performance Results: CIC received 16,647 requests under the ATIA in 2009–2010 and completed 16,556 requests during the same period (includes requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 59% of cases. Response time was extended in 41% of cases.

Overall, CIC met deadlines for 95% of the requests completed over the course of the year.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$100 $84 $2,953 2010-11 $200 $3,200
2011-12 $200 $3,400
2012-13 $200 $3,600

Other Information: CIC has experienced significant increases in the number of ATIA requests it receives. Over the past three years, the number of requests has increased 45%, which has resulted in increased costs to process these requests. Source: Annual Report 2009–2010 — Privacy Act, Access to Information Act.



User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) $475,200 $466,154 $841,357 2010-11 $507,700  $841,357
2011-12 524,300 $841,357
2012-13 542,800 $841,357
Sub-Total (O) $100 $84 $2,953 2010-11 $200 $3,200
2011-12 $200 $3,400
2012-13 $200 $3,600
Total $475,300 $466,238 $877,753 2010-11 $507,900 $878,000
2011-12 $524,500 $878,200
2012-13 $543,000 $878,400

External Fees


External Fee

Service Standard
[Note 1 and 2]

Performance Results Stakeholder Consultation
Right of Permanent Residence Fee (formerly Right of Landing Fee)

This fee is not a processing fee, but rather a fee that is paid to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of permanent resident (PR) visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant: i.e., at any time during the processing of the PR applications prior to the issuance of the PR visa at a visa office; prior to the finalization of the PR visa abroad; or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to the processing of the application itself, which carries a separate fee.

See the Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.

This fee is closely linked to the processing of permanent residence applications in Canada and overseas. This fee was established in the 1995 federal budget and subsequently reduced by half in Budget 2006.
Permanent Residence Application Fee,
Permanent Resident Card Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes

Immigration levels are set by Cabinet once a year and demand (intake) far outweighs set levels. To comply with the Cabinet-established levels, once levels’ targets are met excess applications may wait in a queue for lengthy periods until Cabinet establishes new levels, opening up room the following year. It is not possible to set service standards for applications outside of the priority processing queue without intake controls or placing CIC in contempt of Parliament.

Permanent Resident Travel Documents: Two days for routine cases. Highest priority processing is given to immediate Family Class—spouses, etc. At overseas missions and in Canada, the service standard is to finalize the majority of cases within 6 months. As of April 1, 2010, the service standard for immediate Family Class is 12 months from the time the application is received at the Mississauga Case Processing Centre (CPC). Priority processing for Provincial Nominees and Quebec Economic (skilled worker and business) classes at overseas missions is done as quickly as possible, taking into consideration the immigration levels’ plan.

PRCs: Majority within 30 days. PRCs for new arrivals are, since April 2010, subject to a 40-business-day processing service standard.

Immigrant Visas Processed Overseas: In calendar year 2009, overseas missions exceeded the overall visa target by 3%, as they issued a total of 233,854 immigrant visas.

In calendar year 2009, missions finalized 50% of immediate Family Class applications within 6 months, 70% within 9 months and 80% within 12 months.

Missions finalized 50% of Provincial Nominees applications within 8 months, 70% within 10 months and 80% within 11 months. Missions finalized 50% of Quebec skilled workers within 8 months, 70% within 12 months and 80% within 16 months. For Quebec Business Class, 50% of applications were finalized within 14 months, 70% within 16 months and 80% within 17 months.

Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. For data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.

Permanent Resident Travel Documents: In calendar year 2009, 59% of applications were processed within two days.

PRCs: Processing times for new applications were kept within the 40-business-day service standard. As of December 31, 2009, at CPCPRC the processing time for the replacement or renewal of a card was 121 days.

Applications for Permanent Residence Processed in Canada: The processing time at CPC-Vegreville for in-Canada sponsorships of spouses or partners and their dependent children was 185 days in December 2009.

Sponsorship Application for Family Classes: At CPC-Mississauga, the processing time for the assessment of eligibility in immediate Family Class overseas sponsorships was 38 days in December 2009.

All the current fees are subject to the Government of Canada regulatory process for cost recovery fees which includes consultation requirements.

Consultations took place at the time each of them was imposed as part of the regulatory process.

The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to CIC’s mandate including fees and service standards.

CIC consults regularly with stakeholders including the Canadian Bar Association, the Canadian Council for Refugees and immigration practitioners.

Future changes to processing fees will be subject to the User Fee Act. Section 4 of the User Fee Act specifies the consultative requirements that will apply when new or modified user fees are considered.

Work Permit Fee (individual and performing artist groups)

Overseas: Four weeks for the majority of cases.

Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

Work Permits Processed Overseas:In calendar year 2009, 50% of applications were finalized within 14 days, 70% within 42 days and 80% within 77 days.

Past processing times by each overseas mission and by category appear on the CIC website.

Work Permits Processed in Canada: CPC–Vegreville processes work permit applications in various formats. The processing times are estimates only and are updated on the CIC website weekly.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Study Permit Fee

Overseas: Four weeks for the majority of cases.

Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

Study Permits Processed Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on the CIC website.

Study Permits Processed in Canada: CPC–Vegreville processes study permit applications in various formats. The processing times are estimates only and are updated on the CIC website weekly.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Temporary Resident Visa (TRV) Application Fee, Restoration of Status Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee

Overseas: Two days for the majority of cases.

Domestic: Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

TRVs: In calendar year 2009, 50% of TRV applications were finalized the same day, 70% within seven days and 80% within 14 days.

Past processing times for each overseas mission and by visa category appear on the CIC website.

Extensions of Authorization to Remain in Canada as a Temporary Resident: Recent average processing times for CPCs are estimates only and are updated on the CIC website weekly.

Restoration of Temporary Resident Status: These applications are processed on receipt and there are no available average processing times.
See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Temporary Resident Permit (TRP) Fee Overseas and in Canada: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard.

TRPs Processed Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.

TRPs Processed in-Canada: TRPs are processed in CPC-Vegreville on an as received basis and there are no available average processing times. Recent average processing times for CPCs are estimates for uncomplicated cases only and are updated on the CIC website weekly.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Other Immigration Services (Various)

Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance standard.

Certification and Replacement of Immigration Documents: Six to eight weeks for the majority of cases.

Applications Processed Overseas:ARCs are processed expeditiously but the variable nature and complexity of ARC cases means that there can be no meaningful performance results.

Certification and Replacement of Immigration Documents: Recent average processing times are updated regularly on the CIC website.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Right of Citizenship Fee Service standard is linked to the processing of the application for a Grant of Citizenship, similar to the Right of Permanent Residence Fee. This fee is linked to acquisition of citizenship status. See Citizenship Fees. See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship 12–15 months for the majority of cases.

In 2009–2010, the average processing time for 80% of all individuals applying to become a citizen (Grant of Citizenship) was 15 months.

Recent average processing times are updated regularly on the CIC website.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship 4 months for the majority of cases.

In 2009–2010, the processing time for 80% of applications for the issuance of a citizenship certificate—Proof of Citizenship—decreased to 4–5 months from 10 months for applications processed within Canada.

Proof of Citizenship processing times are updated on the CIC website regularly.

See Permanent Residence Application Fee, PRC Fee, Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes.
Fees for Processing Access Requests Filed under the Access to Information Act (ATIA) 30 days following receipt of request unless an extension is requested.

CIC received 16,647 requests under the ATIA in 2009–2010 and completed 16,556 requests during the same period (includes requests carried over from previous year).

CIC provided a response within 30 days following receipt of the request in 59% of cases. Response time was extended in 41% of cases.

Overall, CIC met deadlines for 95% of the requests completed over the course of the year.

The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Notes

1. On April 1, 2010 CIC launched its first set of service standards for the following business lines:

2. CIC will launch a second set of service standards for other business lines in 2011.

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Commission for Public Complaints Against the RCMP

User Fees Reporting

User Fees


User Fee: Fees charged for the processing of access requests files under the Access to Information Act.

Fee Type: Other Products and Services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request.

Performance Results: 100%


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
- 0 26 2010-11 0 30
2011-12 0 30
2012-13 0 30

Other Information:


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Correctional Service Canada

User Fees Reporting

User Fees


User Fee: Fee charged for the processing of access requests filed under the Access to information Act (ATIA)

Fee Type: R

Fee-setting Authority: Access to information ACT

Date Last Modified: April 2004

Performance Standards: Request should be responded to within 30 days, unless extensions are warranted as per section 9 of the Act

Performance Results:


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3.5 5.3 3,713.6 2010-11 4.5 3,800
2011-12 4.5 3,800
2012-13 4.5 3,800

Other Information:



User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 3.5  5.3 3,713.6 2010-11 4.5 3,800 
2011-12 4.5 3,800 
2012-13 4.5 3,800 
Sub-Total (O) 0.0  0.0 0.0 2010-11 0.0  0.0 
2011-12 0.0  0.0 
2012-13 0.0  0.0 
Total 3.5 5.3 3,713.6 2010-11 13.5 11,400
2011-12 13.5 11,400
2012-13 13.5 11,400

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Compliance rate for fiscal year 09-10 was 80%. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
B. Other Information : N/A      

Other Information:

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Department of Foreign Affairs and International Trade

User Fees/External Fees

Table 2.1-A: User Fees Act - Access to Information


User Fee: Access to Information Act fees

Fee Type: Other products and services

Fee-setting Authority: Section 11 of the Access to Information Act (ATIA) and section 7 of the Access to Information Regulations

Date Last Modified: Section 11 (ATIA) last modified in 1992 (C-2, s.2)

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act (http://laws.justice.gc.ca/en/A-1/218072.html) provides fuller details.

Performance Results: Statutory deadlines met 45.9% of the time.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8.5 9.3 3,818 2010-11 10.0 5,876
2011-12 11.0 5,876
2012-13 12.0 5,876

Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Table 2.1-B: Policy on Service Standards for External Fees-Access to Information


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) pursuant to the Access to Information Regulations. Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.

The Office of the Information Commissioner has, in the past, considered a performance rate of 85% as standard and 80% as failure.
Statutory deadlines met 45.9% of the time. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: n/a

Table 2.2-A: User Fees Act-International Experience Canada (formerly International Youth Program)


User Fee: Any national of a foreign state who applies to enter Canada under the International Experience Canada (IEC) program shall, if the application is approved, pay a participation fee of $150.

Fee Type: Regulatory-Program Participation Fee

Fee-setting Authority: Order JUS-609929 amending the Order-in-Council P.C. 2000-1723 of November 30, 2000, made pursuant to paragraph 19(1)(b) of the Financial Administration Act

Date Last Modified: October 2007

Performance Standards: The fees were implemented to provide more opportunities to young Canadians to travel and work abroad, and to increase international participation in the program. Program participation revenues from fees must be used exclusively for the activities related to and carried out under the program. New service standards concerning application processing times were developed in 2009-2010 and will be implemented in 2010-2011.

Performance Results: In 2009 there were a total of 72,628 IEC participants, which represents an increase of 12% from last year. The level of foreign satisfaction and interest in IEC is growing, as demonstrated by the wish of participating countries to increase participation quotas and the desire of new countries to establish bilateral IEC arrangements on youth mobility. Canada currently has formal bilateral arrangements concerning youth mobility with 25 countries; four of these were signed in 2009-2010. Negotiations with three countries are currently under way, and 10 additional countries have been identified as priorities for negotiation for 2010-2011.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
9,300 9,300 7,300 2010-11 13,000 11,000
2011-12 14,000 12,000
2012-13 15,000 13,000

Other Information: Please note that the discrepancy between the "Revenue" and "Full Cost" columns is caused by a carry-forward onto the next fiscal year. It is due to a program timeline producing each year an influx of around $2 million in the middle of the month of March. This money is transferred to the next fiscal year, which causes the $2 million discrepancy every year. This $2 million is essential to program operations and is used to reimburse programming costs at the beginning of each fiscal year.

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.


Table 2.2-B: Policy on Service Standards for External Fees-International Experience Canada (formerly International Youth Program)


External Fee Service Standard Performance Results Stakeholder Consultation
Any national of a foreign state who applies to enter Canada under an international youth program shall, if the application is approved, pay a fee of $150. Increased number of opportunities for young Canadians to travel and work abroad

Increased number of participants in the IEC program (formerly IYP)
25 bilateral arrangements concerning youth mobility, including four signed in 2009-2010. Negotiations with three countries are now in the concluding stages, and 10 additional countries have been identified as priorities for negotiation.

72,628 participants in 2009, representing an increase of 12%
Consultations for the implementation of fees included direct communications, and Ipsos Reid conducted interviews with 25 stakeholders, including non-governmental organizations, DFAIT, Citizenship and Immigration Canada, missions abroad and foreign government stakeholders, resulting in an overall positive reaction.

Other Information: Please note that 32% ($3.26 million) of this year's budget was transferred to Citizenship and Immigration Canada and 25% ($2.49 million) was transferred to missions abroad for efficient program delivery.

IEC (formerly IYP) is finalizing its accountability, risk and audit framework and has developed an official Service Standard Policy, a new Standard Operating Procedures Manual and a new official IEC Privacy of Information Policy. These elements of the new reporting architecture will be implemented during 2010-2011.

Details of International Experience Canada can be found at www.international.gc.ca/iyp-pij/index.aspx.

Table 2.3-A: User Fees Act-Export/Import Fees


User Fee: Fees for the issuance of export and import certificates and permits

Fee Type: Other products and services

Fee-setting Authority: Export and Import Permits Act and Export and Import Permits and Certificates Fees Order

Date Last Modified: 1995

Performance Standards: Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the deparment officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required.

Performance Results: 99% success rate on the processing of over 482,000 applications in fiscal year 2009-2010.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
12,000 8,400 21,700 2010-11 6,400 21,700
*2011-12 2,600 7,900
*2012-13 2,600 7,900

Other Information:

*Projected decreased revenues and decreased costs are partly based on new methodology.

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.


Table 2.3-B: Policy on Service Standards for External Fees-Export/Import Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees for the issuance of export and import certificates and permits Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the department officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required. 99% success rate on the processing of over 482,000 applications in fiscal year 2009-2010 In December 2009, the department obtained permission from the departmental public opinion policy body to proceed with a stakeholder survey. Work has been initiated and is ongoing. In addition, the department has ongoing consultative bodies to provide input on behalf of stakeholders with respect to certain trade controls, as well as regular outreach and specific consultations with associations and companies with respect to export controls for strategic goods.

Other Information: n/a


Table 2.4-A: User Fees Act-Consular Services


User Fee: Consular Service Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Service Fee Regulations pursuant to the Department of Foreign Affairs and International Trade Act

Date Last Modified: The Consular Service Fee was introduced on November 8, 1995, and has not been modified.

Performance Standards: Consular Services performance standards are grouped under the following service standards categories:

  1. Protection and Assistance
  2. Contact with Prisoners
  3. Passports and Citizenship
  4. Information-Canada/Third Countries
  5. Information-Local
  6. Legal and Notary

For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Consular services are provided to Canadians 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Watch and Response Centre in Ottawa. Emergency situations are dealt with immediately.

Every effort is made to obtain solutions for specific problems and to provide the required service. However, the department's ability to do so and its success are conditioned, in many instances, by the laws and regulations of other countries as well as the quality and level of cooperation offered by persons and organisations outside the Government of Canada.

Performance Results: Of the 5,194 Canadians who completed a Client Feedback Form in 2009-2010, fully 93% said they were satisfied or very satisfied with the services received. The department also reports on performance against passport, citizenship and arrest/detention service standards. This information for 2009-2010 is noted below.

Canada's missions abroad are asked to make regular contact with long-term Canadian detainees. The frequency of contact reflects local conditions: once every three months (e.g. in much of Latin America, Africa and Asia), once every six months (e.g. in much of Western Europe) or once every 12 months (e.g. in the United States, where close to 75% of these detainees are located). As of March 31, 2010, missions met this standard 96% of the time, up 9 percentage points from 2008-2009.

Missions are asked to report on their ability to accept, review and forward citizenship applications to Canada within the 10-day service standard. During 2009-2010, they did so successfully with 84% of the applications.

Missions are monitored on their ability to meet the 15-day service standard for passport issuance. They met this standard 80% of the time.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
101,600 97,600 92,900 2010-11 95,200 95,700
2011-12 94,100 98,400
2012-13 99,100 99,500

Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.


Table 2.4-B: Policy on Service Standards for External Fees-Consular Services Fee


External Fee Service Standard Performance Results Stakeholder Consultation
Consular Services Fee Consular services are based on written service standards (established in 1995), which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp as well as at all missions abroad, where they are either in public view or can be provided by employees.

Consular services are provided to Canadians 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately.
See Performance Results under Table 3.4-A. The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.

Other Information: The Consular Service Fee is currently under internal review, which should be completed by the end of 2010-2011.


Table 2.5-A: Specialized Consular Service


User Fee: Specialized Consular Services Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Fee (Specialized Services) Regulations, pursuant to paragraph 19 (1) (a) of the Financial Administration Act

Date Last Modified: Fees have been collected since 1958 pursuant to the Regulations Respecting the Fees to Be Charged for Consular Services, SOR/58-133. The most recent modification occurred in 1998 with the coming into force of the Consular Fees (Specialized Services) Regulations.

Performance Standards: Specialized Consular Services performance standards are grouped under the following service standards categories:

Protection and Assistance
Legal and Notary
For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Performance Results: Missions abroad opened 3,015 legal and notary cases in the last fiscal year. Client feedback from 424 clients demonstrated an overall satisfaction level with the legal and notary service of 92%.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4,300 3,800 5,200 2010-11 3,600 4,300
2011-12 3,600 4,300
2012-13 3,600 4,300

Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.


Table 2.5-B: Policy on Service Standards for External Fees-Specialized Consular Services Fee


External Fee Service Standard Performance Results Stakeholder Consultation
Specialized Consular Services Fee These standards are available to clients online at http://www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp and at all missions abroad. Clients are invited to comment if they did not receive the level of service they expected, or if they wish to make suggestions. Missions abroad opened 3,015 legal/notary cases in the last fiscal year. Client feedback from 424 clients demonstrated an overall satisfaction level with the legal/notary service of 92%. The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.

Other Information: n/a


Table 2.6-A: User Fees Act-Passport Canada


User Fee: Passport Canada

Fee Type: Other products and services

Fee-setting Authority: Passport service fees regulation

Date Last Modified: December 2001

Performance Standards: The standard turnaround times in working days are:

- Offices: Regular services 10
- Offices: Urgent services Next working day
- Offices: Express services 2 to 9
- Mail-in: Regular services 20
- Receiving agent-Regular services 20

Performance Results: In 2008-09, overall service standards were met for 98.7% of applications through all channels. Standards for urgent and express services were met for 99.2% of applications: 98.5% for walk-in, 99.2% for mail-in and 99.1% for receiving agents.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
310.4 290.6 306.0 2010-11 290.2 290.2
2011-12 308.4 308.4
2012-13 347.4 347.4

Other Information: Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.


Table 2.6-B: Policy on Service Standards for External Fees-Passport Canada Revolving Fund


External Fee Service Standard Performance Results Stakeholder Consultation
Passport Canada Revolving Fund The standard turnaround times in working days are:
- Offices: Regular services 10
- Offices: Urgent services Next working day
- Offices: Express services 2 to 9
- Mail-in: Regular services 20
- Receiving agent-Regular services 20
In 2008-09, overall service standards were met for 98.7% of applications through all channels. Standards for urgent and express services were met for 99.2% of applications: 98.5% for walk-in, 99.2% for mail-in and 99.1% for receiving agents. N/A

User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 318,909.3 300,109.3 309,807.3 2010-11 303,210.0 301,205.9
2011-12 322,411.0 320,406.9
2012-13 362,412.0 359,406.9
Sub-Total (O) 117,900.0 101,408.1 98,121.7 2010-11 105,200.0 121,700.0
2011-12 100,300.0 110,700.0
2012-13 105,300.0 111,800.0
Total 436,809.3 401,517.4 407,929.0 2010-11 408,410.0 422,905.9
2011-12 422,711.0 431,106.9
2012-13 467,712.0 471,206.9

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Department of Justice Canada

User Fees Reporting

Template A: User Fees

User Fee: The family Order and Agreements Enforcement Assistance (FOAEA)

Fee Type: Regulatory

Fee-setting Authority: FOAEA Act

Date Last Modified: March 1999

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"

(in thousands $)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,200 7,400 2,313 2010-11 7,200 1,984
2011-12 7,200 1,481
2012-13 7,200 1,481

Other Information:
FOAEA

Full cost reflects the direct cost of the Family Law Assistance Services (FLAS) Unit in Justice and excluded indirect cost.


User Fee: The Central Divorce Proceedings

Fee Type: Regulatory

Fee-setting Authority: CRDP Fee Order

Date Last Modified: May 1986

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"

(in thousands $)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
800 801 251 2010-11 800 220
2011-12 800 165
2012-13 800 165

Other Information:
CRDP

Full cost reflects the direct cost of the Family Law Assistance Services (FLAS) Unit in Justice and excluded indirect cost.


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other product and services

Fee-setting Authority: Access to Information Act (ATIA)

Date Last Modified: 1992

Performance Standards: Yes

Performance Results: Results are available in table "External Fees"

(in thousands $)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
5.0 4.0 1,676 2010-11 3.3 1,980
2011-12 2.8 2,334
2012-13 2.4 2,755

Other Information:
ATIA

Full cost reflects the direct cost of the Access to Information and Privacy (ATIP) Office in Justice and excluded indirect cost. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation. In addition, the Forecast Revenue column for future fiscal years is reduced due to less paper usage and alternate media, i.e. CDs.

Template B: User Fees Totals

($ thousands)
  2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 8,000 8,201 2,564 2010-11 8,000 2,204
2011-12 8,000 1,646
2012-13 8,000 1,646
Sub-Total (O) 5.0 4.0 1,676 2010-11 3.3 1,980
2011-12 2.8 2,334
2012-13 2.4 2,755
Total 8,005 8,205 4,240 2010-11 8,003 4,184
2011-12 8,003 3,980
2012-13 8,002 4,401

Template C - External Fees

External Fee Service Standard Performance Results Stakeholder Consultation
The family Order and Agreements Enforcement Assistance (FOAEA) 1. Processing of tracing applications under Part I of the Act will be completed and a response provided to provincial/territorial enforcement programs within 10 business days. A total of 23,671 applications received and treated within 10 business days. Standard met at 100%. Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance and enforcement programs, courts, creditors and other federal government partners, indicate a high level of satisfaction with the services provided under both the Family Orders and Agreement Enforcement Assistance and Central Registry of Divorce Proceedings programs.

A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction
2. Garnishment applications under Part II of the Act will be in effect 35 days after receipt. 82,522 garnishment applications accepted within the time frame. Standard met at 100%.
3. Licence-denial applications under Part III of the Act will be initiated and terminated within 10 business days. 10,290 applications received and processed within the time frame. Standard met at 100%.
4. Public enquiries are to be responded to within 48 hours. Since the replacement of the interactive voice response system (IVR) in December 2009, 35,024 calls received.
The Central Divorce Proceedings 1. Clearance Certificates are to be issued within 3 weeks of receipt of the application. Standard met at 90%. A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction.
2. Divorce information is to be provided to Statistics Canada annually, according to schedule. Standard met 100%.
3. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days. Approximately 100 to 150 daily telephone enquires and written enquiries was received and standard was met at 90%.
4. Quarterly invoices and compensation reports are to be issued within 30 days. Standard met at 100%.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1
Standard met at 95.0%. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.

 

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Economic Development Agency of Canada for the Regions of Quebec

Table: Report on User Fees

User fees

User fee: Fees may be charged under the Access to Information Act

Fee type: Other products and services

Fee-setting authority: Access to Information Act

Date last modified: July 2009 (amendment to the Act, not the fees)

Performance standards: The person responsible in the organization is responsible for conveying in whole or in part the documents requested, within 30 days following receipt of the access to information request. Pursuant to section 9 of the Act, the response time may be extended; notice of extension must then be sent. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/eng/A-1/index.html.

Performance results:

(in thousands of dollars)
2009-2010 Planning years
Planned revenue Actual revenue Full cost Fiscal year Planned revenue Estimated full cost
0,2 0,09 104,9 2010-2011 0,2 138,4
2011-2012 0,2 111,9
2012-2013 0,2 113,5

External fees

External fees Service standard Performance result Stakeholder consultation
Fees charged for processing access requests submitted to the Agency under the Access to Information Act Under the Act, a response to an access to information request must be provided within 30 days following receipt of the request. Pursuant to section 9 of the Act, the response time may be extended in certain situations; notice of extension must then be sent to the applicant within 30 days after receipt of request. Further details on the Access to Information Act can be found at http://laws.justice.gc.ca/eng/A- 1/index.html

Processing of 33% of requests within the regular 30-day timeframe

With respect to 33% of requests, response time was extended pursuant to section 9 of the Act, and in all those cases the applicants were notified.

The Access to Information Act establishes the service standard, in particular by setting processing times.

Other information:

Some requests concerning contribution lists may be processed informally, without recourse to the provisions of the Access to Information Act, in which case applicants are charged no fees.

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Environment Canada

User Fees Reporting

In the following tables, under “fee type,” R = Regulatory, and O = Other products and services.


User Fee: Ocean Disposal Permit Application Fees

Fee Type: R

Fee-setting Authority: Canadian Environmental Protection Act, 1999 (CEPA 1999), ss. 135(1); Disposal at Sea Regulations

Date Last Modified: 2001

Performance Standards:
Under the application fee, each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette within 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans; conduct representative disposal site monitoring according to national guidelines; produce an annual report on activity; produce a financial summary of revenues, expenses and value for clients; and report results of monitoring to the Office for the London Convention.

Performance Results:
Met service standards. Applications were reviewed within the 120-day timeframe. Advice was provided to applicants to assist timely permit reviews. Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported.

For further details see www.ec.gc.ca/seadisposal/.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200.0 232.5 1,021.0 2010-2011 200.0 1,021.0
2011-2012 200.0 1,021.0
2012-2013 200.0 1,021.0

 

User Fee: Ocean Disposal Site Monitoring Fees

Fee Type: R

Fee-setting Authority: Financial Administration Act (FAA), par. 19.1(a); Ocean Dumping Permit Fee Regulations (Site Monitoring)

Date Last Modified: 2001

Performance Standards:
The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate that the resource is used sustainably for the Canadian public.

Performance Results:
Met the service standards. Permittees disposed of dredged and excavated material authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,600.0 1,160.2 1,200.0 2010-2011 1,300.0 1,300.0
2011-2012 1,300.0 1,300.0
2012-2013 1,300.0 1,300.0

 

User Fee: New Substances Notification

Fee Type: R

Fee-setting Authority: Fee-setting Authority: CEPA 1999, s. 328, New Substances Fees

Date Last Modified: 2009

Performance Standards:
All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, email or fax within 10 business days of receipt.

Performance Results:
All new substances notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95% of the time within 10 days.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
327.0 447.0 3,700.0 2010-2011 350.0 3,700.0
2011-2012 350.0 3,700.0
2012-2013 350.0 3,700.0

Other Information: Note that the actual revenues are shared between Environment Canada (2/3) and Health Canada (1/3). In 2009–2010 Environment Canada kept $298,000 and Health Canada received $149,000.

 

User Fee: Migratory Bird Program - Migratory Game Bird Hunting Permit

Fee Type: R

Fee-setting Authority: Migratory Birds Convention Act, 1994 (MBCA 1994), s. 12; Migratory Birds Regulations, C.R.C., c. 1035

Date Last Modified: 1998 - SOR/98 314

Performance Standards:
Migratory Game Bird Hunting (MGBH) permits are sold for $8.50 each. MGBH permits are available at selected Canada Post Corporation (CPC) offices, selected provincial government service outlets and private vendors from August 1 to March 10. The performance standard is to ensure that adequate numbers of permits are available for distribution within that timeframe.

Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his or her representative must physically go to a vendor and purchase a MGBH permit. Quality service is provided to the clients by vendors of the MGBH permit. Clients purchasing the permit receive it immediately following completion of the sale transaction.

There are no current discussions for increasing the permit fee.

Performance Results:
MGBH permits were available to meet hunter demand within the specified time period. All purchased MGBH permits were provided immediately following the sale transaction. There were approximately three complaints in 2009 that stemmed from permits not available at specific CPC outlets due to the fact that the outlets had not requested more stock from the CPC warehouse. Environment Canada has rectified this situation by requesting that CPC make available to outlets clear instructions on how to replenish stock for the 2010 MGBH permits.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,006.0 884.0 960.0 2010-2011 1,600.0 900.0
2011-2012 1,700.0 800.0
2012-2013 1,800.0 500.0

 

User Fee: Migratory Bird Program - Habitat Conservation Stamp

Fee Type: R

Fee-setting Authority: MBCA 1994, s. 12; Migratory Birds Regulations

Date Last Modified: 1991

Performance Standards:
The retail value of the Wildlife Conservation Stamp is $8.50 each. The performance standard is to ensure that adequate numbers of single stamps are available for the MGBH permits in addition to a number of Wildlife Conservation Stamps available for distribution by CPC offices and vendors selected by Wildlife Habitat Canada (WHC).

Collectors can purchase Wildlife Conservation Stamps from Canada Post outlets and Wildlife Habitat Canada and its selected vendors by mail order, telephone and fax. These purchases require a two-week processing period. The price of the Wildlife Conservation stamps ranges from $8.50 for a single stamp to $136.00 for a pane of 16 stamps and also includes signed (by the artist) booklets at $20.00. There is no current discussion on increasing the fee for the Wildlife Conservation Stamp.  

Performance Results:
Wildlife Conservation Stamps were available to meet the requirements for MGBH permits, and sufficient numbers were available for purchase at the beginning of the 2009 calendar year within the specified time period. Clients were able to purchase Wildlife Conservation Stamps from CPC outlets or by mail order, telephone and fax, and these were made available within the two-week processing period. Wildlife Conservation Stamps purchased from WHC and its selected vendors in person, by telephone or mail order were also processed within the two-week processing period. No complaints relating to availability of the stamps were received.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,200.0 1,455.0 960.0 2010-2011 1,900.0 2,200.0
2011-2012 1,900.0 2,200.0
2012-2013 1,900.0 2,200.0

 

User Fee: Migratory Bird Program - Avicultural Permits, Taxidermist Permits and Eiderdown Permits

Fee Type: R

Fee-setting Authority: MBCA 1994, s. 12; Migratory Birds Regulations

Date Last Modified: prior to 1978

Performance Standards:
These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, applicants must meet certain requirements; for example, with respect to aviculture, a person must demonstrate that they will wing-clip/pinion or keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits, or notify applicants of the reasons for denying a permit, within 30 days of receiving the application.

Performance Results:
All applications were processed within the 30-day timeframe unless site inspections were required. In those cases (10% of all applications), an additional 30–60 days were required to process the application.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
6.0 5.1 34.0 2010-2011 4.6 34.0
2011-2012 4.6 34.0
2012-2013 5.0 34.0

 

User Fee: Cap Tourmente National Wildlife Area - Permit Sales

Fee Type: R

Fee-setting Authority: Canada Wildlife Act (CWA), s. 12; Wildlife Area Regulations

Date Last Modified: 2001

Performance Standards:
To meet the needs of hunters during the hunting season at Cap Tourmente, and to ensure that they enjoy their time and come back in future years, Environment Canada ensures that there are well‑maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets.

Performance Results:
According to a survey of permit holders conducted in 2005, hunters were very satisfied with how well the facilities were maintained.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
190.0 98.0 155.0 2010-2011 55.0 85.0
2011-2012 55.0 85.0
2012-2013 70.0 85.0

Other Information: For 2010-2011 and 2011-2012, revenues are forecast to decrease by approximately 45% from previous years due to the elimination of spring hunting. In 2012-2013, regulation changes are anticipated that will increase the cost of permits and will return annual revenues to approximately $70,000.

 

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: O

Fee-setting Authority: Access to Information Act, ss. 11(1) and par. 77(1)d); Access to Information Regulations

Date Last Modified: 1992

Performance Standards:
A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request.

The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.

Performance Results:
Environment Canada received 890 requests in 2009–2010 and processed 929 requests, including some carried over from the previous year. Two hundred and fifteen (215) requests were carried over to 2010–2011.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
13.5 8.0 1,155.5 2010-2011 8.5 1,400.0
2011-2012 9.0 1,600.0
2012-2013 9.5 1,800.0

Other Information: It is the Department’s practice to waive fees where the total owing per request amounts to less than $25.

 

User Fee: Cap Tourmente National Wildlife Area - Entry Sales

Fee Type: O

Fee-setting Authority: CWA, s.12; Wildlife Area Regulations

Date Last Modified: 2003

Performance Standards:
To meet the needs of visitors during the Cap Tourmente operating season and to ensure that they enjoy their time and that they come back in future years, Environment Canada ensures that there are well-maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets. Visitors also have access to bilingual visitor and interpretation services, enabling them to learn more about the Cap Tourmente site.

Performance Results:
According to comments gathered from some visitors, there is general satisfaction with the visitor and interpretation services offered and with how well the facilities are maintained.


($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
226.0 148.0 270.0 2010-2011 226.0 260.0
2011-2012 226.0 270.0
2012-2013 226.0 280.0


User Fees Totals
($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 6,529.0 4,281.8 9,270.0 2010-2011 5,409.6 9,240.0
2011-2012 5,509.6 9,140.0
2012-2013 5,625.0 8,840.0
Sub-Total (O) 239.5 156.0 1,425.5 2010-2011 234.5 1,660.0
2011-2012 235.0 1,870.0
2012-2013 235.5 2,080.0
Total 6,768.5 4,437.8 10,695.5 2010-2011 5,644.1 10,900.0
2011-2012 5,744.6 11,010.0
2012-2013 5,860.5 10,920.0

External Fees Reporting


External Fee Service Standard Performance Results Stakeholder Consultation
Regulatory Services
Ocean Disposal Permit Application Fees Under the application fee, each application will be reviewed according to Schedule 6 of the Canadian Environmental Protection Act, 1999 (CEPA 1999) and the Disposal at Sea Regulations. This involves public notice, application that provides detailed data, scientific review and payment of fees. Each permit will be published in the Canada Gazette within 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans; conduct representative disposal site monitoring according to national guidelines; produce an annual report on activity; produce a financial summary of revenues, expenses and value for clients; and report results to the London Convention office. Met service standards. Applications were reviewed within the 120‑day timeframe. Advice was provided to applicants to assist timely permit reviews.

Monitoring plans were reviewed with clients in each region. Disposal site monitoring was conducted and reported on.

For further details see www.ec.gc.ca/seadisposal/
Application fees set in 1993 were rolled over in 2001. Regulatory Impact Assessment Statements and multistakeholder consultations were conducted before each regulation was enacted. Multistakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance of the fee, but there was some concern for how it would be set. Permittees indicated that they preferred a proportional volume-based fee. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was conducted in 2003 and its report concluded that no change to fees was required. All consultations between 1993 and 2003 involved discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html
Ocean Disposal Site Monitoring Fees The permittee has access to a permitted site and is permitted to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and to demonstrate that the resource is used sustainably for the Canadian public. Met the service standards. Permittees disposed of dredged and excavated material as authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines. Multistakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance for the fee, but there was some concern for how it would be set. Permittees indicated that they preferred a proportional volume-based fee. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was conducted in 2003 and its report concluded that no change to the fee was required. Further consultations were undertaken between 1993 and 2003 involving discussion papers, public meetings and final reports. For further details see www.ec.gc.ca/seadisposal/regs/min_reg_g2_e.html. Current consultations are ongoing through a discussion document to examine ways of reducing the fees and/or improving delivery of the services.
New Substance Notification All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, e-mail or fax within 10 business days of receipt. All new substances notifications were processed and decisions were taken within the legislative time period. Requests made by letter, email or fax were responded to within 10 days, 95% of the time. Amendments to the New Substances Notifications Regulations were published in the Canada Gazette, Part II, in September 2005. Under the Service Delivery Improvement Initiative of the New Substances Program, a service charter and standards were developed and published in 2006. As well, in 2004 a notifier survey was designed and implemented to determine areas for improvement in the Program. A second New Substances Program notifer survey was completed in the 2009–2010 fiscal year. The results from both surveys will be used as a benchmark for the Program’s improvement initiatives.
Migratory Bird Program - Migratory Game Bird Hunting Permit Migratory Game Bird Hunting (MGBH) permits are sold for $8.50 each. MGBH permits are available at selected Canada Post Corporation (CPC) offices, selected provincial government service outlets and private vendors from August 1 to March 10. The performance standard is to ensure that adequate numbers of permits are available for distribution within that timeframe.

Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his or her representative must physically go to a vendor and purchase a MGBH permit. Quality service is provided to the clients by vendors of the MGBH permit. Clients purchasing the permit receive it immediately following completion of the sale transaction.

There are no current discussions for increasing the permit fee.
MGBH permits were available to meet hunter demand within the specified time period. All purchased MGBH permits are provided immediately following the sale transaction. There were approximately three complaints in 2009 that stemmed from permits not available at specific CPC outlets because the outlets had not requested more stock from the CPC warehouse. Environment Canada has rectified this sitution by requesting that CPC make available to outlets clear instructions on how to replenish stock for the 2010 MGBH permits. No recent consultations have been conducted. The revenues collected from the sale of the MGBH permits are deposited directly into the Consolidated Revenue Fund. No consultations are planned for 2010–2011.
Migratory Bird Program - Habitat Conservation Stamp The retail value of the Wildlife Conservation Stamp is $8.50 each. The performance standard is to ensure that adequate numbers of single stamps are available for the MGBH permits in addition to a number of Wildlife Conservation stamps available for distribution by CPC offices and vendors selected by Wildlife Habitat Canada (WHC).

Collectors can purchase Wildlife Conservation Stamps from Canada Post outlets and Wildlife Habitat Canada and its selected vendors by mail order, telephone and fax. These purchases require a two-week processing period. The price of the Wildlife Conservation Stamps ranges from $8.50 for a single stamp to $136.00 for a pane of 16 stamps and also includes signed (by the artist) booklets at $20.00. There is no current discussion on increasing the fee for the Wildlife Conservation Stamp.
Wildlife Conservation Stamps were available to meet the requirements for MGBH permits, and sufficient numbers were available for purchase at the beginning of the 2009 calendar year within the specified time period. Clients were able to purchase Wildlife Conservation Stamps from CPC outlets or by mail order, telephone and fax, and these were made available within the two‑week processing period. Wildlife Conservation Stamps bought from WHC and its selected vendors in person, by telephone or mail order were also processed within the two‑week processing period. No complaints relating to availability of the stamps were received. No consultations are planned for 2010–2011.
Migratory Bird Program - Avicultural Permits, Taxidermist Permits and Eiderdown Permits These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications and renewal requests from the public. To be successful, applicants must meet certain requirements; for example, with respect to aviculture, a person must demonstrate that they will wing-clip/pinion and keep the birds in an enclosure to prevent mixing with wild populations. Each region can attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits, or notify applicants of the reasons for denying a permit, within 30 days of receiving the application. All applications were processed within the 30‑day timeframe unless site inspections were required. In those cases (10% of all the applications), an additional 30–60 days were required to process the application. Site inspections are the responsibility of the Wildlife Enforcement Directorate, so timeframe relates directly to officer workload. Since revenues and cost are insignificant and since no complaints were received, consultations are not currently planned.
Cap Tourmente National Wildlife Area: Permit Sales To meet the needs of hunters during the hunting season at Cap Tourmente, and to ensure that they enjoy their time and come back in future years, Environment Canada ensures that there are well-maintained facilities such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets. According to a survey of permit holders conducted in 2005, hunters were very satisfied with how well the facilities were maintained. No consultations are planned for 2010–2011.
Information Products
Other Products and Services
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) A response is to be provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. A notice of extension must be sent within 30 days after receipt of the request.

The Access to Information Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.
Environment Canada received 890 requests in 2009–2010 and processed 929 requests, including some carried over from the previous year. Two hundred and fifteen (215) requests were carried over to 2010–2011. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat for amendments made in 1986 and 1992.

B. Other Information: It is the Department’s practice to waive fees where the total owing per request amounts to less than $25.

Haying & Grazing (Canadian Wildlife Service Agricultural Activity)

A standing request list—“Notice of Interest”—is searched to identify applicants interested in the activity, e.g., haying, grazing, crop. If no interest is shown then a call for applications is made through ads in local papers or other suitable means. Interested persons are asked to fill out a Canadian Wildlife Service (CWS) agricultural activity application form. Application forms are reviewed to determine the most suitable candidate(s) and a reference check of the candidate(s) is conducted.

The current CWS agricultural permit application form was developed in 1984 and based on the Saskatchewan Environment & Resource Management and Saskatchewan Agriculture and Food permit process. It was revised in 1988 in response to drought conditions.

Permits are issued for a period of less than one year and expire on December 31 of the year issued. The fee structure for haying and grazing is based upon the current rates used by Saskatchewan Environment and Saskatchewan Agriculture and Food to ensure that “equal service for equal fee” between departments is achieved.

Federal lands are monitored to ensure that permit conditions are being met and habitat management goals (e.g., maintaining native plant community and habitat for wildlife, and reducing weed and exotic species invasion) are achieved through the activity. If so, the permit will be granted in subsequent years (subject to annual review).

The most suitable applicant is contacted to confirm their interest in obtaining a permit. Discussions are held to ensure that the applicant understands and agrees to all conditions that will be on the permit. It is also ensured that the applicant understands that the permit is only for one season, and that if any conditions of the permit are not followed, the permit may be immediately revoked by the Minister.

Prospective grazing patrons must also submit a grazing plan that is reviewed and refined if required. Changes are reviewed with the patron to make sure they understand and agree with the final grazing plan and permit conditions.

Entry Fees: Biosphère (Montréal)

Throughout the year, visitors to the Biosphère have access to visitor services and interpretation services in the exhibition halls, guided activities on various environmental subjects, and educational workshops designed especially for groups, as well as maintained facilities (exhibition halls, rest areas, lookouts, parking, etc.)

According to visitors’ written comments, which are gathered daily, and evaluation sheets completed by group leaders, a majority of visitors were very satisfied with their individual or group visit experience, and with the other services.

When a group visits, the group leader (e.g., the teacher) must complete an assessment of the services received. For visits by individuals, a sample survey will be conducted in 2011-2012.

Cap Tourmente National Wildlife Area: Entry Sales

To meet the needs of visitors during the Cap Tourmente operating season, and to ensure that their time there is pleasant and that they come back in future years, the facilities are well maintained, with good trails, meal areas that are pleasant and appreciated by the visitors, sufficient parking spaces, and toilets. Visitors also have access to bilingual visitor and interpretation services, enabling them to learn more about the Cap Tourmente site.

According to comments gathered from some visitors, users were generally satisfied with the visitor and interpretation services offered and with how well the facilities are maintained.

No formal consultation was conducted this year. A suggestion box is available on the site, so that visitors can submit their comments and suggestions. For the planning of student visits, meetings are sometimes held in advance with teachers, in order to take into account their expectations concerning the information disseminated and how the visits will unfold.

Publications and Publication Services

Most publications are provided free of charge. They are available in the Environment Canada online catalogue in various formats (print, HTML, PDF). Some publications are sold to cover the printing costs of the Publications Section and to underwrite the cost of production (translation, editing, design and layout). The content of these publications is very scientific and technical.
Publications are promoted through various vehicles and tools, including the Environment Canada online catalogue, conferences, trade fairs, promotional flyers and the Canada Gazette. Clients include departments, corporations and institutions, as well as the public.

Orders are received online via an ordering site, or by phone, email and fax. Requests are generally processed in the order in which they are received, and an order‑tracking system is in place. Orders are also categorized by priority, with those involving legal statutes, ministerial enquiries and rush orders being treated as high priorities. Turn-around time for individual orders (invoicing, packaging and shipping) is within three to five working days.

The online ordering set-up has a built-in tracking system. For audit purposes, all supporting documentation (purchase orders, requests, etc.) is attached to the invoice. Most items are prepaid, with the exception of purchases by other government departments and Canadian companies that are set up for purchase orders. For international orders, Environment Canada asks for prepayment before shipping the items, to prevent having to recover small amounts at year end.

All publications promote our 1-800 number to voice concerns and complaints.

Publications and Publication Services

Packaging and shipping is carried out at a dedicated facility (Distribution Centre, 171 Jean-Proux, Gatineau QC K1A 0H3). Items are shipped by Canada Post for the most part, unless the client chooses alternative means, in which instance the Department fully recovers the associated costs. In addition to sending publications out by mail, publications are also distributed through government libraries, electronic distribution, and conferences.

The only delays experienced in the past involved reprinting. The online order tracking system allows Environment Canada staff to view the orders; post invoices, work order and shipping information; and to chronologically list all correspondence with the client. Items are categorized as PENDING, PROCESSING and COMPLETED, and are viewed daily to make sure that all orders are completed in a timely fashion.

 

NOTE: CHANGE IN REPORTING FROM PREVIOUS DEPARTMENTAL PERFORMANCE REPORTS:

After detailed analysis, it was determined that the following fees are not within the scope of the External Fee policy due to their contractual nature and therefore have been removed from the table: Hydrometric Data, Weather Data, Weather Forecasts/Products, Sable Island Logistical Support Fees, Laboratory and Other Scientific Services, Quality Assurance Program, and Water Management Services.

National Pollutants Release Inventory Workshops & Seminars is no longer considered an external fee as Environment Canada no longer charges for this service; it has therefore also been removed from the table.


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Fisheries and Oceans Canada

User Fees


On March 31, 2004, Parliament gave legal effect to the User Fees Act with the aim of strengthening the elements of accountability, oversight, and transparency in the management of user fee activities. The User Fees Act requires departments to annually submit to Parliament a list of all user fees in effect, irrespective of when the fees were established.

The table below lists DFO's user fees for which revenues were collected during the fiscal year 2008-09. Since the establishment of the User Fees Act, DFO has not introduced any new user fees, nor has the Department increased any existing user fees.

DFO collects fees for the conferring of Rights and Privileges (R&P) and for Other Goods and Services (O).

Note: Performance standards under the User Fees Act must be established as part of a user fee proposal process, with specific provisions outlining how the standards are to be established. DFO has not introduced new user fees, nor introduced amendments to existing ones that would require a user fee proposal under the Act; and has no such information to report. Information on DFO's service standards for current fees and performance results can be found in the table on External Fees.

Maintenance Dredging Services Tonnage Fee1

Description: Intended to recover from commercial vessels the total direct costs incurred by CCG to manage maintenance dredging services in the St. Lawrence Shipping Channel. Services provided consist of the management of the maintenance dredging program for the St. Lawrence Shipping Channel.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 2003

1 Since 1997, and at the request of industry, the Canadian Coast Guard has managed the maintenance dredging of the navigation channel of the St. Lawrence River between the Port of Montreal and the Ile aux Coudres near Quebec City. The current fee schedule, which replaces the earlier fee schedule that expired on March 31, 2003, extends the arrangement whereby the Canadian Coast Guard is reimbursed, via fees, for the total direct costs it incurs to ensure commercial navigation. Full cost figures are based on total direct costs (rather than full costs), which include direct labour costs (including employee benefits), direct operating costs, direct material costs, program support costs, and capital acquisitions (to the extent that these capital acquisitions form part of an output).

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4,600 8,661 2010-11 4,600
2011-12 4,600
2012-13 4,600

Marine Navigation Services Fee

Description: Intended to recover a portion of the full costs incurred by CCG to provide marine navigation services to commercial vessels. Services provided include short-range aids to navigation and vessel traffic services.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 2005

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
27,700 27,463 2010-11 27,700
2011-12 27,817
2012-13 27,817

Marine Communication and Traffic Services/Coast Guard Radio Communications Charges

Description: Rates charged for person-to-person communications by radio-telephone or radio-telegram from ship to shore or from shore to ship.

Fee Type: O

Fee-setting Authority: Section 19 of the Financial Administration Act

Date Last Modified: 1994

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
100 22 2010-11 100
2011-12 100
2012-13 100

Icebreaking Services Fee

Description: Intended to recover a portion of the full costs incurred by CCG to provide icebreaking services to commercial vessels. Services provided include route assistance (channel maintenance and ship escorts), ice routing and information services, and some harbour/wharf breakouts where not provided by commercial operators.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 1998

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
13,800 4,978 2010-11 13,800
2011-12 13,800
2012-13 13,800

Hydrography

Description: Sale of charts and publications

Fee Type: O

Fee-setting Authority: Financial Administration Act, Oceans Act

Date Last Modified: 1996

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,402 1,589 38,797 2010-11 1,402 38,797
2011-12 1,402
2012-13 1,402

Fisheries Management

Description: Commercial fishing licence fees

Fee Type: R&P

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1995

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
34,515 37,604 2010-11 34,065
2011-12 33,615
2012-13 33,150

Fisheries Management

Description: Recreational fishing license fees

Fee Type: R&P

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1996

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4,300 4,995 2010-11 4,000 Access fees that reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians and not the cost of fisheries management.
2011-12 3,700
2012-13 3,750

Fisheries Management

Description: Pacific Salmon Conservation Stamp

Fee Type: R&P
O

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1995

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,049 1,365 2010-11 976
2011-12 908
2012-13 908

Access to Information

Description: Fees charged for the processing of Access requests filed under the Access to Information Act

Fee Type: O

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
13 2010-11 This figure includes amounts for salaries and Operating and Maintenance for the Access to Information and Privacy Secretariat only.
2011-12
2012-13

User Fee Totals

($ thousands)
  2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 48,015 42,713 2010-11 39,041
2011-12 38,223
2012-13 37,808
Sub-Total (O) 39,864 43,965 2010-11 48,002
2011-12 48,119
2012-13 48,119
Total 87,879 86,618 2010-11 87,043
2011-12 86,342
2012-13 85,927

External Fees

On November 29, 2004, Treasury Board Ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the status of service standards for all external fees charged on a non-contractual basis. DFO has established service standards for the following external fees:

  • Maintenance Dredging Services Tonnage Fee;
  • Marine Navigation Services Fee;
  • Icebreaking Services Fee;
  • Marine Communication and Traffic Services — Canadian Coast Guard Radio Communications Charges;
  • Hydrography — Sale of charts and publications; and
  • Fees charged for processing of access requests under the Access to Information Act.

DFO also collects external charging revenues through contractual arrangements that fall under the purview of separate federal governance instruments. The revenue information associated with these revenue arrangements continues to be reported in the tables on respendable and non-respendable revenues.

External Fees
External Fee Service Standard1 Performance Results2 Stakeholder Consultation

Maintenance Dredging Services Tonnage Fee

In general, dredging is intended to maintain the depths indicated on the sea charts and to ensure the optimal and safe use of the St. Lawrence seaway twelve months a year3.

In 2008-09, the St. Lawrence shipping channel was maintained in conformity with the depths indicated on the sea charts.

The annual meeting between CCG and dredging service recipients took place in May 2009. The clients were satisfied with the services which they received from CCG.

Marine Navigation Services Fee

Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters are operational not less than 99% of the time in accordance with established levels of service.

Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters were operational not less than 99% of the time in accordance with established levels of service.

The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998.

All vessel traffic services identified as required to support commercial shipping in Canadian waters are available from the Canadian Coast Guard's Marine Communications and Traffic Services Centres in accordance with established levels of service.

All vessel traffic services identified as required to support commercial shipping in Canadian waters were available not less than 97% of the time in accordance with established levels of service.

The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998.

Icebreaking Services Fee

All ice information and routing services in support of commercial shipping in Canadian waters are available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service.

All ice information and routing services in support of commercial shipping in Canadian waters were available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service.

The Icebreaking Services Fee's transit-based structure, rate and application were developed in 1998 by an Industry/Canadian Coast Guard Working Group that rejected a fee based on direct service. The Icebreaking Services Fee has remained unadjusted since then.

All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters will be responded to in accordance with established Icebreaking Program levels of service.

All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters were responded to in accordance with established Icebreaking Program levels of service.

Canadian Coast Guard officers in the region and from Headquarters liaise on a routine and regular basis with commercial shipping clients respecting icebreaking operations. This includes regular meetings in each region in the lead-up to each ice season, and a post mortem meeting at the end of each ice season.

Marine Communication and Traffic Services - Canadian Coast Guard Radio Communications Charges

Where the service is available4 ship to shore, and shore to ship public correspondence communications are facilitated 24 hours a day, 7 days a week, in accordance with established Marine Communication and Traffic Services levels of service.

1,322 ship to shore/shore to ship telephone calls were placed via CCG personnel in accordance with Marine Communication and Traffic Services levels of service.

The fees in place were established in 1994 and have remained unadjusted since then.

Hydrography — Sale of paper charts and publications through a network of licensed Chart Dealers

Updated CHS Nautical Products will be provided in accordance with established levels of service that ensure the timeliness and accessibility of these products. Looking to core elements of CHS's Levels of Service, clients can expect that critical information will be published initially within 4 months of receiving this new source information; that these critical information updates will be made to both the paper and digital product lines within one month of each other; that release of new editions of paper and digital products will be synchronized within three months of each other; and that Chart Dealer requests for products will be shipped within 5 working days following receipt of the order, 85% of the time.

CHS achieved its targets for processing and disseminating critical information. On average, updates were issued to clients within 3.3 months of receiving the new information.
This same critical information was promulgated to both paper and digital product lines within 1 week of each other on average.
The average lapse time between release of new editions for paper and digital products was one month.
Orders for products were shipped within 5 working days 95 % of the time.

CHS's Levels of Service were developed in consultation with CHS clients, the Levels of Service Advisory Panel and the Canadian Marine Advisory Council (CMAC) between 2005 and 2007. CHS reports to the Advisory Panel and CMAC annually on progress made in meeting the levels of service standards as well as the publishing of Level of Service targets and results online at Nautical Charts and Services.

Fees charged for the processing of Access requests filed under the Access to Information Act

Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details.

Statutory deadlines were met 87% of the time.

The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

1 As established pursuant to the Policy on Service Standards for External Fees: service standards may not have received parliamentary review; and may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).
2 Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.
3 Seaway maintenance takes user delays into consideration. Ship loading capacity was not affected by shallow water in the seaway.
4 The cessation of the Canadian Coast Guard commercial public correspondence service has commenced as of December 31, 1999, in selected areas, based upon the demand for the service and the availability of alternate service delivery methods.

Other Information

Canadian Coast Guard Fees: Canadian Coast Guard is conducting a review of Levels of Service (LOS) to validate the LOS and service standards provided. Clients will be closely engaged in this process. The scope of the LOS covers all main CCG activities for which LOS are appropriate, regardless of whether there are external charges associated with them.

Access Fees: Commercial fishing licence fees and recreational fishing licence fees identified in the User Fees Table under Fisheries Management are not reflected in the External Fees Table, as reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians. Decisions that could come out of DFO's Fisheries Renewal initiative and Commercial Fishing Licence Fee Review could inform what future role and links should be made between access fees and service standards. The Pacific Salmon Conservation Stamp also has an access element, but is primarily designed to support salmon restoration and enhancement initiatives. The Sport Fishing Advisory Board of BC supports the licence and salmon stamp fees. Additional details for the Pacific Salmon Conservation Stamp.

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Hazardous Materials Information Review Commission

User Fees Reporting

Template A: User Fees


User Fee 1: Confidential business information exemption fees

Fee Type 2: Regulatory (R)

Fee-setting Authority 3: Hazardous Materials Information Review Act

Date Last Modified 4: June 2002

Performance Standards 5: Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included.

Performance Results 6: 100%


($ thousands)
2009-10 Planning Years
Forecast Revenue 7 Actual Revenue 8 Full Cost 9 Fiscal Year Forecast Revenue 10 Estimated Full Cost 11
570 562 713 2010-11 570 713
2011-12 570 713
2012-13 570 713

Other Information: Departments may use this area to describe any significant factors or events that have affected user fee activities, e.g. how performance results may have been affected by external factors or what measures, beyond strict legal requirements, are being taken to address performance gaps.



User Fee 1: Fees charged for processing of access requested filed under the Access to Information Act (ATIA)

Fee Type 2: Other Products and Services (O)

Fee-setting Authority 3: Access to Information Act

Date Last Modified 4: 1992

Performance Standards 5: Response provided within 30 days following receipt of request

Performance Results 6: 100%

($ thousands)
2009-10 Planning Years
Forecast Revenue 7 Actual Revenue 8 Full Cost 9 Fiscal Year Forecast Revenue 10 Estimated Full Cost 11
- 1 1 2010-11 - -
2011-12 - -
2012-13 - -

Other Information: Departments may use this area to describe any significant factors or events that have affected user fee activities, e.g. how performance results may have been affected by external factors or what measures, beyond strict legal requirements, are being taken to address performance gaps.


Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.


Template B: User Fees Totals
($ thousands)
(Complete if more than one user fee is reported under template A)
2009-10 Planning Years
Forecast Revenue 7 Actual Revenue 8 Full Cost 9 Fiscal Year Forecast Revenue 10 Estimated Full Cost 11
Sub-Total (R) 570 562 713 2010-11 570 713
2011-12 570 713
2012-13 570 713
Sub-Total (O) - 1 1 2010-11 - -
2011-12 - -
2012-13 - -
Total 570 563 714 2010-11 570 713
2011-12 570 713
2012-13 570 713

1 User fee: Indicate the name of each user fee as defined by the User Fees Act. All User fees must be identified whether introduced or modified during 2009-10 or not including ATIP fee.

2 Fee Type: Identify the fee type as Regulatory (R) or Other Products and Services (O). A regulatory fee relates to an activity undertaken by a department that is integral to the effectiveness of a program and successful achievement of the program mandate requires moderating, directing, testing, or approving the actions of external parties. No other fee type category, other than the ones provided above

3 Fee-setting Authority: Identify the authority used to set or amend the fee, e.g. Financial Administration Act, Oceans Act, User Fees Act.

4 Date Last Modified: Indicate the date on which the fee was introduced or most recently amended. Where the introduction of or most recent amendment to a user fee occurred in 2009-10, briefly describe the rationale, consultation, and circumstances surrounding the fee change, including summary information on complaints raised during consultation, the establishment of an independent advisory panel, and the way that body dealt with complaints.

5 Performance standards: Express as a specific statement of quantity or quality of service provided. Performance standards must be measurable, e.g. processing time of 60 days per transaction or 80 per cent satisfaction rate, as measured through a survey of every service recipient.

6 Performance Results: Express as a specific measurement of results achieved against a pre-established performance standard, e.g. 60-day processing standard met 87 per cent of the time or 94 per cent of clients indicated "good" or "very good" satisfaction with service provided.

7 Forecast Revenue: Indicate the projected revenue for 2009-10 in $000.

8 Actual Revenue: Indicate actual revenue in $000.

9 Full Cost: Indicate the full (estimated) cost. Identify costs incurred by other departments in support of the fee activity when such costs are identifiable and material.

10 Forecast Revenue: Provide forecast revenues for each planning year

11 Estimated Full Cost: Provide the estimated full cost for each planning year. Identify costs incurred by other departments in support of the fee activity.

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Health Canada

User Fees Reporting

User Fees

1- Health Products and Foods Branch (HPFB)

User Fee: Authority to Sell Drugs Fees

Fee Type: Regulatory (R)

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: Dec.1994

Performance Standards: 120 calendar days to update the Drug Product Database following notification

Performance Results: 98% within 120 calendar days


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$8,035 $7,644 $41,727 2010-11 $7,700 $42,895
2011-12 $7,916 $44,096
2012-13 $8,137 $45,331


User Fee: Certificates of Pharmaceutical Product (Drug Export) Fees

Fee Type: Other (O)

Fee-setting Authority: Ministerial authority to enter into contract

Date Last Modified: May 2000

Performance Standards: 5 working days to issue certificate

Performance Results: 25% within 5 working days


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$105 $107 $1,604 2010-11 $110 $1,649
2011-12 $113 $1,695
2012-13 $116 $1,742


User Fee: Drug Establishment Licensing Fees

Fee Type: R

Fee-setting Authority: FAA

Date Last Modified: Dec. 1997

Performance Standards: 250 calendar days to issue / renew licence

Performance Results: 92% within 250 calendar days


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$6,014 $5,866 $17,448 2010-11 $6,000 $17,936
2011-12 $6,168 $18,438
2012-13 $6,341 $18,955


User Fee: Drug Master File Fees

Fee Type: O

Fee-setting Authority: Ministerial authority to enter into contract

Date Last Modified: Jan. 1996

Performance Standards: 30 calendar days

Performance Results: 100% within 30 calendar days


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$130 $162 $659 2010-11 $170 $677
2011-12 $175 $696
2012-13 $180 $716


User Fee: Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products)

Fee Type: R

Fee-setting Authority: FAA

Date Last Modified: Aug. 1995

Performance Standards: Review time to first decision (calendar days)
Review 1 (average time in calendar days)

Pharmaceuticals
NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin only = 300
NDS: Clin/C&M = 300
NDS: Priority Clin/C&M = 180
NDS: Labelling only = 60
ANDS: C&M/Labelling = 180
ANDS: Comp/C&M = 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 180
SNDS: Rx to OTC New INDIC = 300
SNDS: Rx to OTC No New Indication =180
SNDS: Labelling only = 60
SNDS-C: Clin only =300
SANDS: Comp/C&M = 180
SANDS: C&M/Labelling = 180
SANDS: Labelling only = 60
DIN A with data = 210
DIN A form only = 180
DIN D with data = 210
DIN D form only = 180

Biologics
NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin/C&M = 300
ANDS: Comp/C&M = 180
SNDS: Priority Clin only = 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/Labelling = 180
SNDS: Labelling only = 60
SNDS: NOC-C Clin only = 200
DIN B with data = 210

DIN B form only = 180

Performance Results: Average review time to first decision
Review 1 (average time in calendar days)

Pharmaceuticals
NDS: Priority NAS = 246
NDS: NAS = 323
NDS: Clin only = 314
NDS: Clin/C&M = 311
NDS: Priority Clin/C&M = 180
NDS: Labelling only = 60
ANDS: C&M/Labelling = 203
ANDS: Comp/C&M = 255
SNDS: Clin/C&M = 280
SNDS: Clin only = 250
SNDS: Comp/C&M = 231
SNDS: C&M/Labelling = 184
SNDS: Rx to OTC New INDIC = 300
SNDS: Rx to OTC No New Indication =149
SNDS: Labelling only = 56
SNDS-C: Clin only = 260
SANDS: Comp/C&M = 262
SANDS: C&M/Labelling = 205
SANDS: Labelling only = 48
DIN A with data = 458
DIN A form only = 177
DIN D with data = 188
DIN D form only = 182

Biologics
NDS: Priority NAS = 229
NDS: NAS = 291
NDS: Clin/C&M = 327
ANDS: Comp/C&M = 180
SNDS: Priority Clin only = 194
SNDS: Clin/C&M = 300
SNDS: Clin only = 271
SNDS: Comp/C&M = 152
SNDS: C&M/Labelling = 164
SNDS: Labelling only = 60
SNDS: NOC-C Clin only = 198
DIN B with data = 82
DIN B form only = 123


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$21,000 $23,046 $83,200 2010-11 $23,000 $85,530
2011-12 $23,644 $87,924
2012-13 $24,306 $90,386


User Fee: Medical Device Licence Application Fees

Fee Type: R

Fee-setting Authority: FAA

Date Last Modified: Aug.1998

Performance Standards: Review time to first decision (calendar days)
Review 1 (average time in calendar days)
Class II = 15
Class II amendment = 15
Class II Private Label = 15
Class II Private Label amendment = 15
Class III = 60
Class III amendment = 60
Class IV = 75
Class IV amendment = 75

Performance Results: Average review time to first decision
Review 1 (average time in calendar days)
Class II = 11
Class II amendment = 11
Class II Private Label = 12
Class II Private Label amendment = 10
Class III = 86
Class III amendment = 82
Class IV = 114
Class IV amendment = 71


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$3,500 $3,721 $12,894 2010-11 $3,800 $13,255
2011-12 $3,906 $13,626
2012-13 $4,016 $14,007


User Fee: Fees for Right to Sell a Licensed Medical Device

Fee Type: R

Fee-setting Authority: FAA

Date Last Modified: Aug. 1998

Performance Standards: 20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database

Performance Results: 100% within 20 calendar days


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$1,800 $2,262 $8,080 2010-11 $1,800 $8,306
2011-12 $1,850 $8,539
2012-13 $1,902 $8,778


User Fee: Medical Device Establishment Licensing Fees

Fee Type: R

Fee-setting Authority: FAA

Date Last Modified: Jan 2000

Performance Standards: 120 calendar days to issue / renew licence

Performance Results: 99% issued within 120 days


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$2,700 $3,319 $8,081 2010-11 $3,000 $8,307
2011-12 $3,084 $8,540
2012-13 $3,170 $8,779


User Fee: Veterinary Drug Evaluation Fees

Fee Type: R

Fee-setting Authority: FAA

Date Last Modified: Mar. 1996

Performance Standards: Review time to first decision (calendar days)
NDS (including Priority Review) = 300
ABNDS = 300
SNDS = 240
SABNDS = 240
Admin = 90
DIN (including changes to DINs) = 120
NC = 90
ESC = 60
Labels = 45
Emergency Drug Release = 2

Performance Results: Average review time to first decision
NDS (including Priority Review) = 351
ABNDS = 246
SNDS = 233
SABNDS = 189
Admin = 87
DIN (including changes to DINs)= 127
NC = 108
ESC = 49
Labels = 54
Emergency Drug Release = 100% within 2 days


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$900 $644 $11,572 2010-11 $650 $11,896
2011-12 $670 $12,230
2012-13 $690 $12,572



($ thousands)
  2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) $43,949 $46,502 $183,001 2010-11 $45,950 $188,125
2011-12 $47,238 $193,393
2012-13 $48,562 $198,808
Sub-Total (O) $235 $269 $2,263 2010-11 $280 $2,326
2011-12 $288 $2,391
2012-13 $296 $2,458
Total $44,184 $46,771 $185,264 2010-11 $46,230 $190,451
2011-12 $47,526 $195,784
2012-13 $48,858 $201,266

B. Date Last Modified:

C. Other Information:

Acronyms

NDS: New Drug Submission

SNDS: Supplemental New Drug Submission

ANDS/ABNDS: Abbreviated New Drug Submission

SANDS/SABNDS: Supplemental Abbreviated New Drug Submission

DIN: Drug Identification Number Application

INDS: Investigational New Drug Submission

ESC: Experimental Studies Certificate

NC: Notifiable Change

NAS: New Active Substance

OTC: Over the Counter

Rx: Prescription

Clin: Clinical

Comp: Comparative Bio, Clinical or Pharmacodynamic

C&M: Chemistry and Manufacturing

NOC-C: Notice of Compliance with Conditions

Detailed performance targets
Human drugs: http://hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/guide-ld/mgmt-gest/mands_gespd_e.html

Medical Devices: http://hc-sc.gc.ca/dhp-mps/md-im/applic-demande/pol/mdlapp_demhim_pol_e.html

Veterinary drugs: http://www.hc-sc.gc.ca/dhp-mps/vet/applic-demande/index-eng.php

Detailed performance information: http://hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/docs/perform-rendement/index_e.html

Forecast and actual revenue are reported on a modified cash accounting basis.
Costing information was developed using the Program Activity Architecture coding structure as directed through Treasury Board.

The projected revenues have been adjusted down from the previous reporting year to reflect the projected revenues anticipated under the current fee regime. However, In April 2010, Health Canada's Proposal to update current user fees for regulatory activities related to human drugs and medical devices was tabled in Parliament, as required by the User Fees Act. The Senate Standing Committee on Social Affairs, Science and Technology undertook the review of the proposal, and recommended to the Senate that the proposal be approved with no changes. On May 26, 2010, the Senate adopted the report of its Committee, thereby concluding the Parliamentary review of Health Canada's Proposal. As fees are set in regulations, changes to existing regulations will be published in the Canada Gazette prior to the implementation of the new fees. The Department will continue to keep stakeholders informed of its progress.

As outlined in Health Canada's Proposal, the CPP fee and service standard will be reviewed separately.

Revised fees and service standards related to veterinary drug product activities are under development, but no specific proposals have been presented to stakeholders.


2- Pest Management Regulatory Agency (PMRA)

User Fee: Fees to be paid for Pest Control Product Application Examination Service

Fee Type: Regulatory (R)

Fee-setting Authority: Pest Control Products Act (PCPA)

Date Last Modified: April 1997

Performance Standards: Target is 90% of submissions in all categories to be processed within time shown.
http://www.pmra-arla.gc.ca/english/pdf/pro/pro9601-e.pdf

Category A
Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days

Category B
Standard/priority - 365 days

Category C
Standard - 180 or 225 days

Category D
IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days

Category E
New Active - Food - 365 days New Active - Non-food - 165 days

Performance Results:

Category A = 74% overall while 80% of joint reviews were completed with established international standards.

Category B = 45% overall for the fiscal year, but 90% for submissions processed since January 1, 2010.

Category C = 84%

Category D = 80%

Category E = 13%


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$3,490 $4,541 $35,369 2010-11 $3,490 $30,990
2011-12 $3,490 $31,330
2012-13 $3,490 $29,114



User Fee: Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product.

Fee Type: R

Fee-setting Authority: Financial Administration Act (FAA)

Date Last Modified: April 1997

Performance Standards: 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year.

Performance Results: 100% of all invoices were issued by April 30, 2009.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$4,500 $3,258 $25,377 2010-11 $4,500 $40,590
2011-12 $4,500 $40,320
2012-13 $4,500 $38,588




($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) $7,990 $7,799 $60,746 2010-11 $7,990 $71,580
2011-12 $7,990 $71,620
2012-13 $7,990 $67,702
Sub-Total (O) 2010-11
2011-12
2012-13
Total $7,990 $7,799 $60,746 2010-11 $7,990 $71,580
2011-12 $7,990 $71,620
2012-13 $7,990 $67,702

3- Corporate Services Branch

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; response time may be extended pursuant to section 9 of the ATIA. ATIA: http://laws.justice.gc.ca/en/A-1/218072.html

Performance Results: During fiscal year 2009-2010, Health Canada completed processing 1504 (74.3%) of 2025 active requests.

Health Canada was able to respond within 30 days or less in 569 (38%) of completed cases. The remaining requests were completed within 31 to 60 days in 230 (15%) cases, 61 to 120 days in 219 (15%) cases and 121 or more days in 486 (32%) cases.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$10 $18.6 $1,800 2010-11 $10 $1,800
2011-12 $10 $1,800
2012-13 $10 $1,800




($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R)       2010-11    
2011-12    
2012-13    
Sub-Total (O) 10 18.6 1,800 2010-11 10 1,800
2011-12 10 1,800
2012-13 10 1,800
Total 10 18.6 1,800 2010-11 10 1,800
2011-12 10 1,800
2012-13 10 1,800

B. Date Last Modified:

C. Other Information:

Projection based on actual revenue received during FY .Due to the nature and varying complexity of ATI requests, it is unknown what fees may be applicable until a request is processed. Under certain circumstances, fees may be waived.

Estimated direct cost associated with ATI requests.

User Fees Totals

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and

  • the performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).

  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 51,939 54,301 243,747 2010-11 53,940 259,705
2011-12 55,228 265,013
2012-13 56,552 266,510
Sub-Total (O) 245 287.6 4,063 2010-11 290 4,126
2011-12 298 4,191
2012-13 306 4,258
Total 52,184 54,588.6 247,810 2010-11 54,230 263,831
2011-12 55,526 269,204
2012-13 56,858 270,768

External Fees

1- Healthy Environments and Consumer Safety Branch (HECSB)
External Fee Service Standard Performance Results Stakeholder Consultation
* National Dosimetry Services Product, Services and Fee Structure (NDS P, S&F) Provide timely, responsive and reliable customer services to 95,000 workers in over 12,500 groups: Provided timely, responsive and reliable customer services to over 95,000 workers in 12,500 groups. The standards were met as follows: NDS received approval for an increase in their client fees. The revised products, such as the new dosimeter products, Services and Fee schedule took effect on April 1, 2010.

NDS administered a client satisfaction questionnaire on the fee increase to 31 client groups of various group classifications and wearing frequencies (hospitals, dentists, veterinarians)

Based on feedback, about 90% of clients see the increase as reasonable, Over 90% of clients did not foresee a significant impact on their organization and 100% of clients did not foresee a change to their dosimetry requirements as a result of the increase.

NDS staff continued to be in daily contact with clients via phone, fax and e-mail. More than 53,000 requests were handled related to the client's product and service requirements.

These interactions allowed NDS to measure level of service satisfaction as well as insight into new requirements for products and services. The total number of complaints was 183, compared to 105 last year.

Client feedback (both complimentary and critical) was addressed as required. Additional information on service was obtained during regular contact with the client and, as required, through exit questionnaires.

On a basis of over 500,000 dosimeter readings in 2009-2010, NDS' satisfaction rate is more than 99.5% based on the ratio of complaints to results reported, which is comparable to last year.
i) Registration and inspections of incoming dosimeters within 48 hours i) > 99% Registration & inspection of incoming dosimeters within 48 hours
ii) Exposures over regulatory limits reported within 24 hours ii) 100% Exposures over regulatory limits reported within 24 hours
iii) Dosimeters leave NDS premises 10-13 working days prior to exchange date iii)> 99% Dosimeters leave NDS premises 10-13 working days prior to exchange date
iv) Message call backs (phone, e-mail) within 24 hours iv) > 95 % Message call backs done within 24 hours. 87% of incoming calls answered immediately.
v) Updated account information within 48 hours v) > 90 % Account information updated within 48 hours
vi) Additional request dosimeters shipped within 24 hours vi) > 99% Additional request dosimeters shipped within 24 hours
vii) Exposure Reports for regular service sent out within 10 days of dosimeter receipt vii) 97% Exposure Reports sent out within 10 days of dosimeter receipt
* Ship Sanitation Certificate Services

(Formerly known as Deratting Services)
Health Canada provides 7-day service in Standard Rate (Designated) Ports and all requests are responded to within 48 hours.
See Note 1 below.
646 Ship Sanitation Certificate Inspections were conducted in 2009-2010, out of which 511 were conducted at Standard Rate Ports. All requests were responded to within 48 hours. There were no changes to the service standards in 2009-2010. A new ship Sanitation Certificate program (replacing Deratting Certificate program) was implemented in 2007 in order to meet requirements of the World Health Organization International Health Regulations (2005). Prior to implementing an amended fee schedule for this program in 2008, impacted ship owners were consulted. No concerns were raised by stakeholders. The amended fees were published in Canada Gazette Part 1, in July 2008.
Cruise Ship Inspection Program Periodic inspection done a minimum of once a sailing season on ships in Canadian waters. Final reports submitted within 10 working days.
Re-inspection on any ships with scores of less than 85%.
See Note 2
78 Cruise Ship Inspections were conducted in 2009-2010.
All final reports were submitted within 10 working days.
2 Cruise Ships did not achieve the 85%.
Unable to re-inspect 1 of the 2 ships as it left Canadian waters immediately after initial inspection.
Minor changes were made to the Cruise Ship Administrative Guide, and were communicated to the Cruise Ship Industry. No concerns were raised by stakeholders. No changes were made to the fee schedule.

Due to efforts required for the Vancouver 2010 Winter Olympics, the Annual Industry Meeting with our partners was not held. In lieu of the meetings, industry received a summary report on our activities in 2009.
* Common Carrier Inspection (e.g. trains, ferries, airports/airlines, seaports) See Note 3 below. See Note 4 for reporting of Services Standards for Conveyance Inspection Programs. Conducted a review exercise of existing policy and guideline documents for Flight Kitchens, On Board and Off Board Passenger Train, Passenger Ferry Food and Sanitation Inspections and Potable Water Inspections, as well as the Cruise Ship Administrative Guide. Draft documents were shared with the industry stakeholders, and meetings were held with individual operators to discuss changes.

Given that the Environmental Health Bureau, Travelling Public Program of Health Canada played a vital role in food surveillance and emergency preparedness and response during the Vancouver 2010 Winter Olympics, we were unable to host our Annual Industry Meeting with our partners as we have done in past years. In lieu of the meetings, we presented each industry with a summary report on our activities in 2009.

Note 1: Service Standards for Ship Sanitation Certificate Services

Day of the Week Prior Notification Required
Weekday Service 24 hours
Weekend Service 48 hours
Regular Weekend Service For service on Saturday, notice must be received Thursday by 1300 hours local time.
For service on Sunday, notice must be received Friday by 1300 hours local time.
Holiday Weekend Service When Friday is the statutory holiday
- for service on Friday, notice must be received Wednesday by 1300 hours local time;
- for service on Saturday or Sunday, notice must be received Thursday by 1300 hours local time.

When Monday is the statutory holiday
- for service on Saturday, notice must be received Thursday by 1300 hours local time;
- for service on Sunday or Monday, notice must be received Friday by 1300 hours local time.

NOTE: The fee for short notice service i.e. less than 24 hours for week days, less than 48 hours for weekends, at both Standard Rate and Non-Standard Rate ports, will be the normal fee plus a 25% surcharge (ie. $937.50).

Note 2: Health Canada publishes scores obtained from the Cruise Ship Inspection Program at: http://www.hc-sc.gc.ca/hl-vs/travel-voyage/general/ship-navire-eng.php

Note 3: In regards to service standards, Cruise Ship and Common Carrier Inspections are performed following procedures and protocols that have been published and distributed to clients. Health Canada's protocols are consistent with programs in other countries. Copies of the inspection protocols for these programs may be requested by e-mail at: PHB_BSP@hc-sc.gc.ca

Note 4: Service Standards for Conveyance Inspection Program

Conveyance Inspection Program Service Standard Performance Result
* Passenger Train - On Board Periodic inspection done on each passenger train line as determined by MOU between Health Canada and passenger train industry.
Final inspection report provided to industry within 10 working days.
31 On-Board Passenger Train inspections were conducted in 2009-2010.
17 were announced inspections, 14 were unannounced. 30 out of 31 (97%) of final inspections reports were submitted within 10 working days of the inspection.
* Passenger Train - Off Board Sanitation inspection done twice a year.
Final report provided to industry within 10 working days
10 Off-Board Passenger Train inspections were conducted in 2009-2010.
1 announced and 1 unannounced inspection was conducted at each Employee Service Centre (ESC). All final reports (100%) were submitted within 10 working days of the inspection.
* Flight Kitchen Scheduled number of announced audits per year is based on the number of meals prepared by the kitchen.
Final audit inspection report provided within 10 working days of inspection.
22 Flight Kitchen audits were conducted in 2009-2010.
20 out of 22 (91%) final audit/inspection reports were submitted within 10 working days of the inspection.
* Ferry - On Board Food Unannounced inspections as per predetermined contractual obligations.
Final inspection report provided within 10 working days of inspection.
98 Food and Sanitation inspections were conducted on passenger ferries in 2009-2010.
88 out of 98 (90%) of final inspection reports were submitted within 10 working days of the inspection.
* Ferry - Potable Water Unannounced inspections as per predetermined contractual obligations.
100% of reports provided within 10 working days.
68 Potable Water inspections were conducted on passenger ferries in 2009-2010.
56 of 68 (82%) of final inspection reports were submitted within 10 working days of the inspection.

Note 5: In response to H1N1, HECSB worked closely with PHAC, the US - CDC Vessel Sanitation Program and the cruise line industry to develop advice particular to the cruise ships. HECSB in particular took the lead on the development and distribution of a cleaning and disinfection guide for cruise ships. HECSB also has a 1-800 number that the cruise lines can contact in the event they need advice and guidance.

HECSB has been participating in the development of the PHAC guidance to the cruise ship industry "Interim Guidance: Prevention and management of cases of influenza-like-illness (ILI) that may be due to pandemic (H1N1) 2009 influenza virus on cruise ships" available at http://www.phac-aspc.gc.ca/alert-alerte/h1n1/hp-ps/cs-pc-eng.php as well as the World Health Organization - "Interim WHO Technical advice for case management of pandemic (H1N1) 2009 on ships". In addition, HECSB, because of their experience with cruise ship inspections and outbreak investigations, has been facilitating the liaison with the cruise ship industry.

External Fee Service Standard Performance Result Stakeholder Consultation
* Medical Marihuana
Dried marihuana ($5.00 / gram)
Dried marihuana
Health Canada provides tested dried marihuana lots prior to distribution to authorized persons.
Dried marihuana
Test result requirements were met for all 14 lots distributed. Quality control test results are posted on Health Canada website.

The number of pouches distributed was 15,153. The number of returned pouches was 235. Return rate due to product non-satisfaction was 0.67%
Marihuana Medical Access Division (MMAD) and Medical Marihuana Production Division (MMPD) staff engages with clients on a daily basis through Canada Enquiries Centre. Over the fiscal year 2009-2010, the Marihuana Medical Access Program received 37,910 calls. These interactions with the Program's clients allowed MMAD and MMPD to assess the level of client satisfaction. These interactions are documented using a centralized electronic database.


There were no changes to the service standards in 2009-2010.
Cannabis seeds ($20.00 / packet of 30 seeds) Cannabis seeds
Health Canada provides tested marihuana seed lots prior to distribution to authorized persons.
Cannabis seeds
Test result requirements were met for the two (2) lots distributed in the fiscal year.

The number of seed packets distributed was 708.The number of returned seed packets was 9. Return rate was 1.3% (note that the return rate for seeds may not necessarily be due to non-satisfaction).
  Processing time
Health Canada processing time for orders is 14 working days (from the time the order is received to the delivery of shipment to the recipient).
Processing time was below service standard of 14 working days for all shipment orders of dried marihuana (total 5,469 shipment orders) and Cannabis seeds (total 411 shipment orders)

Other Information: N/A

2- Regions and Programs Branch (RAPB)
External Fee Service Standard Performance Result Stakeholder Consultation
*Employee Assistance Services (EAS)

(Fees are charged through contractual or formally-based agreements between HC and other departments, agencies and federally-regulated organizations.)

Services provided for fees includes:
-Employee Assistance Programs (EAP)
-Specialized Organizational Services (SOS)

n.b. The fees are not external but internal to federal government departments and agencies who transfer funds to HC in exchange for the services listed above. The fees are aligned with the overall costs of delivering the services including oversight, quality management, outsourcing, invoicing processing, financial and business processes, auditing of files, training of staff, in accordance to accreditation standards, and departmental support as well as accommodation costs. EAS aims at being 100% cost recovery.

No individual client or Canadian is being charged for these services.
As per formal agreement, varies depending on customer organization's requirements, needs and EAS capacity to meet service levels. As per results from customer surveys, client satisfaction surveys, Bell telephone reports, and data collected from affiliate mental health professionals, EAS is meeting all of the service standards outlined in the contractual agreements. i) Customers:
Federal departments and agencies comprise the majority of EAS' customer base, and they are consulted informally on a regular basis by account managers responsible for establishing strong customer relations, and by formal means including newsletters, bulletins, utilization reports, annual program plans, and quality assurance survey (every 2 years). Customers that are not Federal departments include a handful of government regulated organizations such as municipalities, school boards, etc.)

ii) Clients:
EAS is the largest provider of Employee Assistance Programs to the public sector. Client satisfaction is one of the most key indicators of service quality. For each service delivered, clients are informed that their feedback regarding service quality is valuable and appreciated. Current results of the Client Satisfaction Survey demonstrate that 98.5% of clients would use the service again if they were in need of support.

iii) Affiliates:
EAS' network of more than 750 affiliates ensures that EAS has the capacity to offer services across Canada within industry-standard timeframes. This network covers Canada from coast to coast, it forms an invaluable source of feedback regarding service provision with respect to the client base at large. A formal survey of the network is completed every 2 years. EAS' performance and quality improvement is responsive to the feedback collected, and addresses issues. For example, counsellors can submit requests for extensions via phone, fax or email as a result of this survey, and EAS' desire to accommodate the varying needs of affiliates.

iv) Legislating/Regulating Bodies:
As a government entity, many of EAS practices and procedures regarding finance, human resources and operational management are prescribed by specific policies, regulations and/or laws. As such, EAS is accountable to these rules and must, at regular intervals, report on: the usage of funds; adherence to key legislation, such as Official Languages, Financial Administration Act, and Privacy Act.

v) Staff:
Retention of knowledgeable and experienced staff has become a recognized problem in much of the federal public service. EAS, however, has consistently demonstrated a significantly higher level of staff retention when compared with the department as a whole.

EAS's open door policy regarding staff concerns and suggestions, commencing in September of 2009, on an annual basis, EAS will canvas all staff [including managers and supervisors] for their input regarding:
  • overall satisfaction with EAS and other relevant indicators used to measure staff satisfaction;
  • to what extent they are involved in decision making and where/how that can be improved;
  • the work environment in general; and
  • all other suggestions related to Performance and Quality Improvement
Service Standards include:
-Less than 5% of incoming to the Crisis and Referral Centre calls go to voicemail. -Current call volume that are directed to voicemail or choosing the option to hold the line to maintain call priority is 2.5%.
-First contact between mental health professional and client is 48 hours. -First contact between client and counsellor within 48 hours of original call is occurring over 95% of cases.
-First appointment within 3 to 5 business days. -First appointment within 5 business days is occurring in over 90% of cases.
-Client receives follow-up from counsellor 2 to 3 weeks after the last session. -The number of clients who received their follow-up from their counsellor in 2009-2010 was 42%. This statistic is somewhat skewed as there are cases when clients request that the counsellor not follow-up with them, and some clients may not have completed their counselling sessions when the survey was conducted.
-Helping 70% of clients achieve problem resolution within EAS short term counselling model. -EAS is helping clients achieve problem resolution without outside referral in 85% of cases.

Other Information: N/A

3- Health Products and Foods Branch (HPFB)
External Fee Service Standard Performance Result Stakeholder Consultation
Authority to Sell Drugs Fees 120 calendar days to update the Drug Product Database following notification 98% within 120 calendar days In April 2010, Health Canada's Proposal to update current user fees for regulatory activities related to human drugs and medical devices was tabled in Parliament, as required by the User Fees Act. The Senate Standing Committee on Social Affairs, Science and Technology undertook the review of the proposal, and recommended to the Senate that the proposal be approved with no changes. On May 26, 2010, the Senate adopted the report of its Committee, thereby concluding the Parliamentary review of Health Canada's Proposal.

As fees are set in regulations, changes to existing regulations will be published in the Canada Gazette prior to the implementation of the new fees. The Department will continue to keep stakeholders informed of its progress.

As outlined in Health Canada's Proposal, the CPP fee and service standard will be reviewed separately.
* Certificates of Pharmaceutical Product (Drug Export) Fees 5 working days to issue certificate 25% within 5 working days
Drug Establishment Licensing Fees 250 calendar days to issue / renew licence 92% within 250 calendar days
* Drug Master File Fees 30 calendar days 100% within 30 calendar days
Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products) Review 1 (average time in calendar days)
Pharmaceuticals
Review 1 (average time in calendar days)
Pharmaceuticals
NDS: Priority NAS = 180 NDS: Priority NAS = 246
NDS: NAS = 300 NDS: NAS = 323
NDS: Clin only = 300 NDS: Clin only = 314
NDS: Clin/C&M = 300 NDS: Clin/C&M = 311
NDS: Priority Clin/C&M = 180 NDS: Priority Clin/C&M = 180
NDS: Labelling only = 60 NDS: Labelling only = 60
ANDS: C&M/Labelling = 180 ANDS: C&M/Labelling = 203
ANDS: Comp/C&M = 180 ANDS: Comp/C&M = 255
SNDS: Clin/C&M = 300 SNDS: Clin/C&M = 280
SNDS: Clin only = 300 SNDS: Clin only = 250
SNDS: Comp/C&M = 180 SNDS: Comp/C&M = 231
SNDS: C&M/Labelling = 180 SNDS: C&M/Labelling = 184
SNDS: Rx to OTC New INDIC = 300 SNDS: Rx to OTC New INDIC = 300
SNDS: Rx to OTC No New Indication =180 SNDS: Rx to OTC No New Indication =149
SNDS: Labelling only = 60 SNDS: Labelling only = 56
SNDS-C: Clin only =300 SNDS-C: Clin only = 260
SANDS: Comp/C&M = 180 SANDS: Comp/C&M = 262
SANDS: C&M/Labelling = 180 SANDS: C&M/Labelling = 205
SANDS: Labelling only = 60 SANDS: Labelling only = 48
DIN A with data = 210 DIN A with data = 458
DIN A form only = 180 DIN A form only = 177
DIN D with data = 210 DIN D with data = 188
DIN D form only = 180 DIN D form only = 182
Biologics Biologics
NDS: Priority NAS = 180 NDS: Priority NAS = 180
NDS: NAS = 300 NDS: NAS = 291
NDS: Clin/C&M = 300 NDS: Clin/C&M = 327
ANDS: Comp/C&M = 180 ANDS: Comp/C&M = 180
SNDS: Priority Clin only = 180 SNDS: Priority Clin only = 194
SNDS: Clin/C&M = 300 SNDS: Clin/C&M = 300
SNDS: Clin only = 300 SNDS: Clin only = 271
SNDS: Comp/C&M = 180 SNDS: Comp/C&M = 152
SNDS: C&M/Labelling = 180 SNDS: C&M/Labelling = 164
SNDS: Labelling only = 60 SNDS: Labelling only = 60
SNDS: NOC-C Clin only = 200 SNDS: NOC-C Clin only = 198
DIN B with data = 210 DIN B form only = 180
DIN B with data = 82 DIN B form only = 123
Medical Device Licence Application Fees Review 1 (average time in calendar days) Review 1 (average time in calendar days)
Class II = 15 Class II = 11
Class II amendment = 15 Class II amendment = 11
Class II Private Label = 15 Class II Private Label = 12
Class II Private Label amendment = 15 Class II Private Label amendment = 10
Class III = 60 Class III = 86
Class III amendment = 60 Class III amendment = 82
Class IV = 75 Class IV = 114
Class IV amendment = 75 Class IV amendment = 71
Fees for Right to Sell a Licensed Medical Device 20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database 100% within 20 calendar days
Medical Device Establishment Licensing Fees 120 calendar days to issue / renew licence 99% issued within 120 days
Veterinary Drug Evaluation Fees Review time to first decision (calendar days) Review time to first decision (calendar days) Revised fees and service standards related to veterinary drug product activities are under development, but no specific proposals have been presented to stakeholders.
NDS (including Priority Review) = 300 NDS (including Priority Review) = 351
ABNDS = 300 ABNDS = 246
SNDS = 240 SNDS = 233
SABNDS = 240 SABNDS = 189
Admin = 90 Admin = 87
DIN (including changes to DINs) = 120 DIN (including changes to DINs)= 127
NC = 90 NC = 108
ESC = 60 ESC = 49
Labels = 45 Labels = 54
Emergency Drug Release = 2 Emergency Drug Release = 100% within 2 days

Other Information: N/A

4- Pest Management Regulatory Agency (PMRA)
External Fee Service Standard Performance Result Stakeholder Consultation
Fees to be paid for Pest Control Product Application Examination Service Target is 90% of submissions in all categories to be processed within time shown. www.pmra-arla.gc.ca/english/pdf/pro/pro9601-e.pdf   Formal stakeholder consultations are normally tied to a comprehensive review of User Fees. In the fiscal year 2009-2010, there were no formal consultations as no user fee reviews took place.
Category A
Standard − 550 days User Request Minor Use Registration (URMUR) − 365 days
Category A = 74% overall, but performance for global joint reviews was 80%
Category B
Standard/priority − 365 days
Category B = 45% overall for the fiscal year, but 90% for submissions processed since January 1, 2010
Category C
Standard − 180 or 225 days
Category C = 84%
Category D
IMEP − 32 days OUI − 56 days URMULE − 60 days and Master Copy − 21 days
Category D = 80%
Category E
New Active − Food − 365 days New Active − Non-food − 165 days
Category E = 13%
Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product. Target is 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year. Met performance target Formal stakeholder consultations are normally tied to a comprehensive review of User Fees. In the fiscal year 2009-2010, there were no formal consultations as no user fee reviews took place.

Other Information: N/A

5- Corporate Services Branch (CSB)
External Fee Service Standard Performance Result Stakeholder Consultation
* Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; response time may be extended pursuant to section 9 of the ATIA.
ATIA: http://laws.justice.gc.ca/en/A-1/218072.html
During fiscal year 2009-2010, Health Canada completed processing 1504 (74.3%) of 2025 active requests.

Health Canada was able to respond within 30 days or less in 569 (38%) of completed cases. The remaining requests were completed within 31 to 60 days in 230 (15%) cases, 61 to 120 days in 219 (15%) cases and 121 or more days in 486 (32%) cases.
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: N/A

* Denotes fees set by contract.

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Human Resources and Skills Development

User Fees Reporting

User Fees


User Fee: Federal Workers' Compensation Service Fees for Administration

Fee Type: (O) 1

Fee-setting Authority: Government Employees Compensation Act

Date Last Modified: September 1990

Performance Standards: 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours

Performance Results: 80%a


Federal Workers' Compensation Service Fees for Administration ($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,400 2,600 4,000 2010-11 2,700 4,100
2011-12 2,800 4,200
2012-13 2,900 4,300

Other Information:.

1 Regulatory (R) or Other Products and Services (O).

a Performance results have increased gradually for the second consecutive year in spite of the processing requirement implemented in 2008-09 to have all identified third party Government Employees Compensation Act (GECA) claims undergo an "election" by the claimants and an issue with clients submitting incomplete reports to regional offices, which caused delays detrimental to achieving the 24-hour reporting target. Affected regions have addressed the issue with employers concerned.



User Fee: Other Initiative - Labour Fire Protection Engineering Services Fees b

Fee Type: (O) 1

Fee-setting Authority: Financial Administration Act

Date Last Modified: June 1993

Performance Standards: 90% of plan review completed within 21 calendar days or 15 working days

Performance Results: 94%


Other Initiative - Labour Fire Protection Engineering Services Fees ($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
130 135 4,800 2010-11 80 4,900
2011-12 80 5,000
2012-13 80 5,100

Other Information:

1 Regulatory (R) or Other Products and Services (O).

b The Full Cost represents the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations. The eventual termination of these engineering services to Crown Corporations is being considered, which would impact the Forecast Revenue. This year, Actual Revenues were higher due to an increased demand for inspection.



User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: (O) 1

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requestc.

The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html

Performance Results: 90%


Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) ($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3 2 743 2010-11 5 750
2011-12 5 750
2012-13 5 750

Other Information:

1 Regulatory (R) or Other Products and Services (O).

c Even though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request.



User Fee: Searches of the CPP and OAS data banks

Fee Type: (R) 1

Fee-setting Authority: Department of Social Development Act, Section 19

Date Last Modified: 1998

Performance Standards: Searches completed within 10 working days from receipt of requestd

Performance Results: 95%


Searches of the CPP and OAS data banks ($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
268 221 221 2010-11 243 243
2011-12 267 267
2012-13 294 294

Other Information:

1 Regulatory (R) or Other Products and Services (O).

d Depending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request. Demand has decreased slightly and forecasts have been adjusted accordingly.



User Fee: Social Insurance Number Replacement Card Feee

Fee Type: (R) 1

Fee-setting Authority: Financial Administration Act

Date Last Modified: 1988

Performance Standards: A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of request

90 % of Social Insurance Number (SIN) replacement cards will be mailed within 5 business days from date of receipt of request.

Performance Results: 93%


Social Insurance Number Replacement Card Fee ($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,840 1,851 2,949 2010-11 1,887 3,053
2011-12 1,935 3,165
2012-13 1,984 3,281

Other Information:

1 Regulatory (R) or Other Products and Services (O).

e The full cost is lower than in previous years because the calculation this year is based on more accurate information to distinguish between the replacement cards that have fees from those that do not have fees.



User Fees Totals
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 2,108 2,072 3,170 2010-11 2,130 3,296
2011-12 2,202 3,432
2012-13 2,278 3,575
Sub-Total (O) 2,533 2,737 9,543 2010-11 2,785 9,750
2011-12 2,885 9,950
2012-13 2,985 10,150
Total 4,641 4,809 12,713 2010-11 4,915 13,046
2011-12 5,087 13,382
2012-13 5,263 13,725

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Federal Workers' Compensation Service Fees for Administration 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours. 80% of claims were processed to the appropriate provincial workers' compensation authority within 24 hours The Service Fees cover expenses to administer the Crowns Corporations' workers' compensation program and represent HRSDC salaries, non-salaries, accommodation costs, cost of capital and depreciation costs, which are charged and prorated based on each organization’s number of new claims. Clients have the opportunity to provide feedback on service standards at any time through the Labour Program regional offices and headquarters.

Other Information: The number of claims processed within a 24-hour period to the appropriate workers' compensation authority has increased for the second consecutive year. There have been a number of problems with larger clients submitting incomplete reports, which has delayed the 24-hour reporting target; affected regions have addressed concerns with employers in question. Also, the processing requirement implemented during fiscal 2008-09 to have all identified third party Government Employees Compensation Act (GECA) claims undergo an "election" by the claimants has further hindered the ability to achieve the target rate in question.

 

External Fee Service Standard Performance Results Stakeholder Consultation
Other Initiative - Labour Fire Protection Engineering Services Fees 90% of plan review completed within 21 calendar days or 15 working days. 94% of plan review completed within 21 calendar days or 15 working days The stakeholders (Crown corporations, TBS and Labour Canada department officials) were consulted in 1992-1993 and the fees were set and approved by TB in 1993.

Other Information: The eventual termination of these engineering services to Crown Corporations is being considered.

 

External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html.
90% The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:

 

External Fee Service Standard Performance Results Stakeholder Consultation
Searches of the CPP and OAS data banks Searches completed within 10 working days from receipt of request. 10-day standard met at 95% A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1,000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

Other Information:

 

External Fee Service Standard Performance Results Stakeholder Consultation
Social Insurance Number Replacement Card Fee 90% of Social Insurance Number (SIN) cards will be mailed within 5 business days from date of receipt of request. Over 93% of SIN transactions were mailed within 5 days. The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

Other Information:

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Indian and Northern Affairs Canada and Canadian Polar Commission

User Fees Reporting


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act s.11(1)(a) and s. 11(1)(b)

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details.

Performance Results: On-time responses provided in 90% of requests completed during fiscal year 2009–2010.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4,500 9,895 1,548,940 2010-11  4,800 3,000
2011-12 5,100  3,500
2012-13 5,400  4,000

Other Information:
Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (UFA) (e.g., international comparison, independent complaint address).
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

 



User Fee: Northwest Territories and Nunavut Mining Regulations (NTNUMRs)

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act

Date Last Modified: See footnote below on Date Last Modified

Performance Standards: Current service standards are set in existing legislation and regulation: NTNUMR amendments

Performance Results: All applications processed within set time lines.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
6,600 4,537 Note 1 2010-11 6,600 Note 1
2011-12 6,600 Note 1
2012-13 6,600 Note 1

Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The determination of a full cost estimate is not available at this time because of the complexity of the processes.  For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs

Name: Prospecting Permits
Clause: (12) Permits shall be issued between January 1st and
January 31st in each year in order of the numbers assigned by the Chief under subsection (5.1) in respect of applications received during the month of December immediately preceding.
Timeline: By February 1
Fee: Schedule I
Last Reviewed: 1977
Future Reviews: Underway
Notes: There are other service standards in the existing legislation and regulation.



User Fee: Territorial Land Use

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands and Mackenzie Valley Resource Management Act

Date Last Modified: 1996 and 1998

Performance Standards: Current service standards are set in existing legislation and regulation.  Internal procedural documents also exist that outline desired service standards.

Performance Results: All permits were issued within the regulated time frame.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
139 94 Note 1 2010-11 139 Note 1
2011-12 139 Note 1
2012-13 139 Note 1

Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The determination of a full cost estimate is not available at this time because of the complexity of this process, both in terms of the nature of the activity (e.g.: a Type A Land Use Permit that requires an full environmental assessment versus a Type B Land Use Permit that just requires an screening) as well as the number of groups involved e.g.: Indian and Northern Affairs Canada for the processing of a Type B Land Use Permit or a full public hearing held by an Institution of Public Government as required by legislation that involves numerous participants).  For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs.

Name: Class A Land Use Permit
Clause: 25. (2) Where the engineer has notified an applicant that further time is required to issue a permit pursuant to paragraph (1)(b), he shall, within 42 days after the date of receipt of the application, comply with paragraph (1)(a), (c) or (d).
 
(3) Where the engineer has notified an applicant that he has ordered further studies or investigations to be made pursuant to paragraph (1)(c), he shall, within 12 months after the date of receipt of the application, comply with paragraph (1)(a) or (d).
Timeline: 42 Days; 12 months
Fee: Permit Application - $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Land Use Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2017.

Name: Class B Land Use Permit
Clause: 27. The engineer shall, within 10 days after receipt of
an application for a Class B Permit made in accordance with these Regulations, (a) issue a Class B Permit subject to any terms and conditions he may include therein pursuant to subsection 31(1).
Timeline: 10 Days
Fee: Permit Application - $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Land Use Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2017.

Name: Assignment of Class A and B Land Use Permits
Clause: 44. (1) On receipt of an application in writing for approval of an assignment of a permit and of the fee set out in Schedule I, the engineer may approve the assignment in whole or in part.
Timeline: No Regulated Time Limit
Fee: Assignment of Permit - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Land Use Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2017.

Name: Copies of Class A and B Land Use Permits
Clause: Schedule I
Timeline: No Regulated Time Limit
Fee: Copies of Document - $1 per page
Last Reviewed: 1996
Future Reviews: 2011 & 2021

Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Land Use Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2017.



User Fee: Territorial Lands

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act

Date Last Modified: 1996

Performance Standards: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.

Performance Results: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost

2,300

1,142 Note 1 2010-11

2,300

Note 1
2011-12

2,300

Note 1
2012-13

2,300

Note 1

Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine developmentThe determination of a full cost estimate is not available at this time because of the complexity of this process, both in terms of the nature of the activity (e.g.: a Type A Land Use Permit that requires an full environmental assessment versus a Type B Land Use Permit that just requires an screening) as well as the number of groups involved e.g.: Indian and Northern Affairs Canada for the processing of a Type B Land Use Permit or a full public hearing held by an Institution of Public Government as required by legislation that involves numerous participants).  For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs.

Name: Lease/Disposition
Clause: 4. Every application to lease or purchase territorial lands shall be made to the land agent for the area in which the land is situated and shall be accompanied by the application fee set out in the schedule
Timeline: No Regulated Time Limit
Fee: Application for lease, purchase or other disposition - $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.

Name: Preparation of Lease/Disposition
Clause: Schedule I
Timeline: No Regulated Time Limit, however, the Department has

Fee: Preparation of document evidencing lease, sale or other disposition - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.

Name: Renewal of Lease/Disposition
Clause: 10. Every lease of territorial lands shall be for a term of not more than 30 years, but the Minister may grant a renewal of the lease for a further term not exceeding 30 years.
Timeline: No Regulated Time Limit
Fee: Renewal of Lease - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.

Name: Assignment of Lease/Disposition
Clause: 14. (1) A lessee who wishes to assign his lease shall pay all outstanding rent and furnish the Department with a properly executed unconditional assignment, in duplicate, of the lease together with the registration fee set out in the schedule and a certificate from the proper official of the Territorial Government, municipality or other local authority that all taxes on the territorial lands covered by the assignment have been paid.
Timeline: No Regulated Time Limit
Fee: Registration of assignment - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.

Name: Letters of Patent
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Issue of Letters Patent - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.

Name: Notification
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Copy of Document - $1.00 per page
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.

Name: Copies of Survey Plans or Maps
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Copy of survey plan or map - $5.00
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.

Name: Governor in Council
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Preparation of Submission to the Governor in Council - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is scheduled to take place in 2016. Changes may occur prior to the scheduled review time frame.



User Fee: Frontier Lands Registration Regulations (FLRR)

Fee Type: Regulatory

Fee-setting Authority: Canada Petroleum Resource Act (CPRA)

Date Last Modified: 1988

Performance Standards: Standard requests to be processed within 10 working days. Requests that require additional research take additional time to process (requestor is advised of the delay at the time the request is made).Please refer to Schedule 15 of the (FLRR). The tariff of fees for a service set out these column is payable at the time the service is rendered. Where a fee is payable pursuant to these Regulations, it is payable to the Receiver General.

Performance Results: All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time. Please refer to Schedule 15 of the (FLRR). The fee for a service set out these column is payable at the time the service is rendered. Where a fee is payable pursuant to these Regulations, it is payable to the Receiver General.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost

72

6 Note 1 2010-11 18 Note 1
2011-12 19 Note 1
2012-13 21 Note 1

Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development

Name: Registration of a transfer
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Registration of a transfer $25
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Registration of a security notice
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Registration of a security notice - $50
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Registration of an instrument other than a transfer or security notice
Clause: 5. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Registration of an instrument other than a transfer or security notice $10
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Furnishment of a certified exact copy of an abstract, an interest, or instrument
Clause: 8. (2) On request and payment of the appropriate fee prescribed by section 15 by a person, the Registrar shall furnish to the person making the request a certified exact copy of
(a) any interest or instrument registered under Part VIII of the Act; and (b) the abstract of any interest. 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Furnishment of a certified exact copy of an abstract, an interest, or instrument $10 plus $0.25 per page copied
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Provision of any photocopy, form or reproduction
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Provision of any photocopy, form or reproduction $0.25 per page
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Inspection of an interest or instrument, of the daybook, or the register
Clause: 8.(1) On request and payment of the appropriate fee prescribed by section 15, any person may, at the office of the Registrar, inspect the daybook, the register and any copies of any interest or instrument registered under Part VIII of the Act. 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Inspection of an interest or instrument, of the daybook, or the register $1 per inspection
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Issuance of an exploration licence
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Issuance of an exploration licence $250 per grid
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Continuation of an exploration agreement
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered. Schedule I – Continuation of an exploration agreement as an exploration licence where the fees to enter into an exploration agreement as prescribed by the Canada Oil and Gas Interests Regulations have not been paid.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Continuation of an exploration agreement - $250
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Application for a significant discovery licence or a production licence
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Application for a significant discovery licence or a production licence - $10
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Extension by order, of the term of a production licence
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Extension by order, of the term of a production licence $10
Last Reviewed: 1988
Future Reviews: 2015
Notes:

Name: Application for a subsurface storage licence
Clause: 15. (1) The fee for a service set out in column I of an item of the schedule is the fee set out in column II of that item and is payable at the time the service is rendered.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Application for a subsurface storage licence $250
Last Reviewed: 1988
Future Reviews: 2015

Notes:



User Fee: Territorial Quarrying

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act and Mackenzie Valley Land Use Regulations

Date Last Modified: 2003

Performance Standards: The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application, however, there are internal procedural guidance documents.

Performance Results: Permits are issued once pre-conditions are met.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0   Note 1 2010-11 0 Note 1
2011-12 0 Note 1
2012-13 0 Note 1

Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine developmentThe determination of a full cost estimate is not available at this time because of the complexity of this process, both in terms of the nature of the activity as well as the number of groups.  For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs.

Name: Quarrying Lease
Clause: 6. (2) Every lease application shall be accompanied by the application fee set out in Schedule I and the rental for the first year of the lease at the rate set out in Schedule II.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Lease Application - $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Quarrying Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2018.

Name: Assignment of Quarrying Lease
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Assignment of Lease - $50
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Quarrying Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2018.

Name: Quarrying Permit
Clause: 12. (1) A territorial land agent, on receipt of the permit application fee set out in Schedule I and the applicable royalties payable under section 14, may issue a permit to the applicant authorizing the applicant to take the quantity of material specified in the permit from the lands described in the permit
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Permit Application $150
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Quarrying Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2018.

Name: Copies of Quarrying Leases and Permits
Clause: Schedule I
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Copies of documents - $1.00 per page
Last Reviewed: 1996
Future Reviews: 2011 & 2021
Notes: The review of fees will be every 10 years. This keeps the review of fees on the same schedule as our land appraisal schedule. An issue review is currently taking place for the Territorial Quarrying Regulations. Periodic changes will occur from time to time. The next review is scheduled for 2018.



User Fee: Territorial Water

Fee Type: Regulatory

Fee-setting Authority: Northwest Territories Waters Act, Nunavut Waters and Nunavut Surface Rights Tribunal Act and Mackenzie Valley Resource Management Act

Date Last Modified: 1992, 2002 and 2003 respectively

Performance Standards: Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process.  The management responsibilities lie with Institutions of Public Government that are established through land claims and legislation.  Current service standards are set in existing legislation and regulation.  Also, the Institutions of Public Government have internal procedural guidance documents.

Performance Results: All permits and letter patent were issued once all pre-conditions were met.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
16 7 Note 1 2010-11 7 Note 1
2011-12 7 Note 1
2012-13 7 Note 1

Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. Given the complexity of the nature of the reviews, it is estimated that the base cost for the management of the Institutions of Public Government responsible for water management is $350,000. Each public hearing associated to a water licence is estimated to cost between $100,000 and $300,000. The Water Regulations under the Nunavut Waters and Nunavut Surface Rights Tribunal Act are currently in the process of being written. Industry and other stakeholders have not yet been extensively consulted. Changes to the fee structure are still under consideration.

Name: Water licence application, amendment, renewal, cancellation, assignment, and land expropriation
Clause: 7.  The fee payable on the submission of an application for a licence or for the amendment, renewal, cancellation or assignment of a licence or of an application under section 31 of the Act is $30.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Licence Application, Amendment, Renewal, Cancellation, or Assignment - $30
Last Reviewed: 1992
Future Reviews: 2011-2012
Notes: As stated in NWT Water Board’s guidance material - a Type B licence approval that does not require a hearing requires approximately 6-8 months - There is no estimated timeline for Type A licence approvals. In the Mackenzie Valley Resource Management Act, a timeline is given for the Minister to approve a Type B Water Licence that required a Public Hearing or a Type A Water Licence.  The specific clauses state:  81. (2) The federal Minister shall, within thirty days after receiving a type A licence prepared by a board, notify the board whether or not the licence is approved and provide written reasons in the notification. (3) The federal Minister may extend the period of thirty days allowed by subsection (2) by not more than thirty additional days.

Name: Water licence application, amendment, renewal, cancellation, assignment, and land expropriation
Clause: 7.  The fee payable on the submission of an application for a licence or for the amendment, renewal, cancellation or assignment of a licence or of an application under section 31 of the Act is $30.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Licence Application, Amendment, Renewal, Cancellation, or Assignment - $30
Last Reviewed: 2002
Future Reviews: 2011-2012 depending on the introduction of the proposed Nunavut Water Regulations.
Notes: In the Nunavut Waters and Nunavut Surface Tribunal Act, a timeline is given for the Minister to approve a Type B Water Licence that required a Public Hearing or a Type A Water Licence.  The specific clauses state:  56. (2) Within 45 days after the Minister receives a licence that has been issued, amended or renewed or a notice of cancellation of a licence, the Minister shall make a decision on whether to approve the issuance, amendment, renewal or cancellation of the licence and, if the decision is not to approve, give written reasons for the decision.
(2.1) The Minister may extend the 45 days referred to in subsection (2) for a further consecutive forty five days, for a total of 90 days, by notifying the Board of the extension within the first 45 days.



User Fee: Territorial Coal

Fee Type: Regulatory

Fee-setting Authority: Territorial Lands Act

Date Last Modified: 2003

Performance Standards: Exploration permits are issued once consultations are complete.  There are internal procedural guidance documents that establish suggested timelines for each step.

Performance Results: Permits are issued upon completion of consultations.


($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
0   Note 1 2010-11 0 Note 1
2011-12 0 Note 1
2012-13 0 Note 1

Other Information:
Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine developmentCost estimates are not applicable because there were no applications to review so no staff time was devoted to the activity.

Name: Lease application
Clause: 12. (1) A person may apply for a lease by filing with the recorder an application in Form 1 of the schedule. (2) An application for a lease shall be accompanied by (a) a fee of $5; (b) a sketch of the location; and (c) the amount of the rental for the first year of the lease.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Lease Application - $5
Last Reviewed: 2003
Future Reviews: 2013 unless operational requirements require an earlier review.
Notes:

Name: Permit application
Clause: 23. (1) A person may apply for a permit by filing
with the recorder an application in Form 2 of the schedule. (2) Subject to section 24, each application for a permit shall be accompanied by, (a) a fee of $1; (b) a payment of estimated royalty on the quantity of coal to be mined under the permit; and (c) a sketch of the location.
Timeline: No regulated time limit although there are internal procedural guidance documents.
Fee: Permit Application - $1
Last Reviewed: 2003
Future Reviews:
Notes:

Name: Exploration licence application
Clause: 37. Every application for a licence shall be accompanied by
(a) a description of the land;
(b) a fee of $10; and
(c) a deposit in the amount required by subsection
39(1) to secure expenditures on exploration during the first year the licence is in force.
Timeline: No Regulated Time Limit
Fee: Exploration licence application - $10
Last Reviewed: 2003
Future Reviews: 2013 unless operational requirements require an earlier review.

Notes:




User Fees Totals: ATIP
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R)
s. 11(1)(a)
 1,500 1,405  774,470 2010-11 1,500 1,500
2011-12 1,500 1,750
2012-13 1,500 2,000
Sub-Total (O)
s. 11(1)(b)
3,000 8,490 774,470 2010-11 3,300 1,500
2011-12 3,600 1,750
2012-13 3,900 2,000
Total  4,500 9,895 1,548,940 2010-11 4,800 3,000
2011-12 5,100 3,500
2012-13 5,400 4,000


User Fees Totals: Others
($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 9,127 5,786 Note 1 2010-11  9,046 Note 1
2011-12  9,046 Note 1
2012-13  9,046 Note 1
Sub-Total (O) - - - 2010-11  9,046 Note 1
2011-12  9,046 Note 1
2012-13  9,046 Note 1
Total 9,127 5,786 Note 1 2010-11  9,046 Note 1
2011-12  9,046 Note 1
2012-13  9,046 Note 1

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development. The determination of a full cost estimate is not available at this time because of the complexity of this process, both in terms of the nature of the activity (e.g.: whether a water licence is a Type A licence requiring a public hearing versus a Type B water licence just requiring a review; a Type A Land Use Permit that requires an full environmental assessment versus a Type B Land Use Permit that just requires an screening) as well as the number of groups involved e.g.: Indian and Northern Affairs Canada for the processing of a Type B Land Use Permit or a full public hearing held by an Institution of Public Government as required by legislation that involves numerous participants). For Fiscal Year 2010-2011, further work is being undertaken to calculate these costs by studying the activity required to administer the user fees in order to better determine the full costs.

 

External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Fees charged for the processing of access requests filed under the ATIA Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The  ATIA provides fuller details.
On-time responses provided in 90% of requests completed during fiscal year 2009–2010. The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992. 
Northwest Territories and Nunavut Mining Regulations (NTNUMRs) Current service standards are set in existing legislation and regulation: NTNUMR amendments All applications processed within set time lines. The Canada Mining Regulations (CMR) name was changed to Northwest Territories and Nunavut Mining Regulations in 2008.  The regulations are currently in the process of modernization. The royalty sections of the NTNUMRs were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim.
Territorial Land Use Current service standards are set in existing legislation and regulation. All permits were issued within the regulated time frame. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Lands Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process. All lease and letter patent were issued once all pre-conditions were met (e.g. environmental assessment decisions, lease negotiations). Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Frontier Lands Registration Standard requests to be processed within ten working days. Requests that require additional research will take additional time to be processed (requestor to be advised of the delay at the time the request is made). All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Quarrying The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application. Permits are issued once pre-conditions are met. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Water Current service standards are set in existing legislation and regulation.  Each Institution of Public Government responsible for the management of  water resources has some kind of internal procedural guidance document. All permits were issued within the regulated time frame. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Coal Exploration permits are issued once consultations are complete. Permits are issued upon completion of consultations. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
 Other Information: Although application fees are stable from one fiscal year to another, as requesters become more familiar with the ATIA, they learn to specify their requests enough to avoid paying search and photocopy fees.
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Industry Canada

User Fees Reporting — Template A: User Fees

Note: Where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g., international comparison, independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

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Access to Information Act (ATIA)


User Fee: Fees charged for the processing of access requests filed under the ATIA

Fee Type: Regulatory

Fee-Setting Authority: ATIA

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. 

The Access to Information Act provides fuller details.

Performance Results: Statutory deadlines met 80% of the time.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4 2 2,161 2010–11 3 1,958
2011–12 3 1,958
2012–13 3 1,958

Other Information:

The Act states that all formal requests submitted must be accompanied by a $5.00 application fee that is to be payable to the Receiver General for Canada. All fees prescribed and received pursuant to the Act are returned to the Consolidated Revenue Fund.

All fees collected and waived under the Act are detailed in the Department’s annual report to Parliament on the ATIA.

Canada Small Business Financing Program


User Fee: Canada Small Business Financing Act (CSBFA)  Loan and lease component (registration and administration fees)

Fee Type: Regulatory

Fee-Setting Authority: CSBFA

Date Last Modified: Fees were established for the CSBFA in April 1999, and for the Capital Leasing Pilot Project in April 2002.

Performance Standards: The following standards were set:

  • 2 days or less to register loans
  • 20 days or less to process claims

Performance Results: The following results were obtained:

  • standard of 2 days or less to register loans met 96% of the time
  • average time required to process a claim was 26 days
  • standard of 20 days or less to process claims met 49% of the time
($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
52,225 54,453 5,065 2010–11 49,275 5,065
2011–12 50,910 5,065
2012–13 52,500 5,065

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User Fee:Small Business Loans Act (SBLA) Loans component (administration fees)

Fee Type: Regulatory

Fee-Setting Authority: SBLA

Date Last Modified: A 1.25% administration fee was established in 1995.

Performance Standards: The following standard was set:

  • 20 days or less to process claims

Performance Results: The following results were obtained:

  • average time required to process a claim was 29 days
  • standard of 20 days or less to process claims met 33% of the time
($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
50 30 Included with CSBFA — Loans component (registration and administration fees) 2010–11 20 0
2011–12 0 0
2012–13 0 0

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User Fee: Canada Small Business Financing Program

Total

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
52,275 54,483 5,065 2010–11 49,295 5,065
2011–12 50,910 5,065
2012–13 52,500 5,065

Other Information:

The “Actual Revenue” amounts represent the registration and administration fees of the loans and leases made.

“Full Cost” figures represent the operating cost of the Small Business Financing Directorate to administer the CSBF Program. Full Cost does not include expenses associated with claim payments made to financial institutions as a result of defaulted loans or leases. These expenses are covered in financial tables for “Details on Other Programs.”

 “Estimated Full Cost” amounts for the planning years are uncertain at this point, given that Industry Canada is under a program review.

Competition Bureau


User Fee: Combined Merger Notification and Advance Ruling Certificate requests

Fee Type: Regulatory

Fee-Setting Authority: Department of Industry Act; Competition Bureau Fee and Service Standards Policy.

Date Last Modified: April 1, 2003

Performance Standards 1: Non-complex, 14 days

Performance Results 1: 93.64%

Performance Standards 2: Complex, 10 weeks

Performance Results 2: 88.8%

Performance Standards 3:Very complex, 5 months

Performance Results 3: 83.33%

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,650 1,500 15,375 2010–11 1,650 15,161
2011–12 1,650 15,161
2012–13 2,588 15,161

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User Fee: Merger Notification

Fee Type: Regulatory

Fee-Setting Authority: Department of Industry Act; Competition Bureau Fee and Service Standards Policy

Date Last Modified: April 1, 2003

Performance Standards 1: See table above.

Performance Results 1: See table above.

Performance Standards 2: See table above.

Performance Results 2: See table above.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
400 550 4,894 2010–11 400 3,249
2011–12 400 3,249
2012–13 1,294 6,807

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User Fee: Advance Ruling Certificate requests

Fee Type: Other products and services

Fee-Setting Authority: Department of Industry Act; Competition Bureau Fee and Service Standards Policy

Date Last Modified: April 1, 2003

Performance Standards: See table above.

Performance Results: See table above.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8,000 8,100 2,252 2010–11 8,000 2,089
2011–12 8,000 2,089
2012–13 9,059 2,243

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User Fee: Written opinions: The Commissioner may provide binding opinions on proposed business conduct.

Fee Type: Other products and services

Fee-Setting Authority: Department of Industry Act; Competition Bureau Fee and Service Standards Policy

Date Last Modified: April 1, 2003

Performance Standards 1: Service standards vary, ranging from 2 weeks to 10 weeks for different sections of the Competition Act (CA).

Performance Results 1: 53.8%

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
25 20 269 2010–11 25 234
2011–12 25 242
2012–13 73 396

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User Fee: CA number: Provide a CA number for fabric tags

Fee Type: Other products and services

Fee-Setting Authority: Department of Industry Act

Date Last Modified: 1986

Performance Standards 1: Not applicable

Performance Results 1: Not applicable

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
90 92 209 2010–11 90 216
2011–12 90 224
2012–13 111 224

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User Fee: Competition Bureau

Total

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
10,165 10,262 22,999 2010–11 10,165 20,948
2011–12 10,165 20,964
2012–13 13,125 24,831

Other Information: N/A

Corporations Canada


User Fee: Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns and name searches.

Fee Type: Regulatory

Fee-Setting Authority: CBCACanada Corporations ActCanada Cooperatives Act

Date Last Modified: No activity in 2009–10

Most recent consultations were undertaken in 2000–01, when Corporations Canada introduced a reduction in the incorporation fee and annual return fee.

Performance Standards 1: Internet:

CBCA incorporation applications received by 1 p.m. EST via e-commerce are processed by 5 p.m. EST.

Performance Results 1: 94.4% of CBCA incorporations received via e-commerce issued within standard.

Performance Standards 2: Visitors:

Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service.

Performance Results 2: 98.6% of requests (CBCA) for incorporations and restated articles issued within standard.

Performance Standards 3: Batches:

Batches of 5 or more articles are processed within the same day if received before 8 a.m.

Performance Results 3: 98.1% of requests issued within standard.

Performance Standards 4: CCA Part II incorporation applications are processed within 20 business days. 

Performance Results 4: 89.0% of CCA Part II incorporations received by mail are issued within standard.

Performance Standards 5: CBCA annual returns are processed and available on the Corporations Canada website within 5 business days.

Performance Results 5: 99.6% of annual returns received by mail are available on the Corporations Canada website within standard.

Performance Standards 6: CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days.

Performance Results 6: 90.3% of annual summaries received by mail are available on the Corporations Canada website within standard.

Performance Standards 7: Amendments to articles of incorporation under the CBCA incorporation applications received by 1 p.m. EST via e-commerce are processed by 5 p.m. EST.

Performance Results 7: 95.3% of amendments to articles of incorporation under the CBCA incorporation received via e-commerce are issued within standard.

Performance Standards 8: Service standards are available on the Corporations Canada website

Performance Results 8: N/A

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
10,800 11,121 12,950 2010–11 11,200 13,782
2011–12 11,300 13,782
2012–13 11,400 13,782

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Office of the Superintendent of Bankruptcy

User Fee: Registration Fee

Fee Type: Regulatory

Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules 

Date Last Modified: 2001

Performance Standards: Registration of new estates: 90% within 2 days

Performance Results: 99.97%

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
14,181 13,550 16,824 2010–11 14,091 17,830
2011–12 13,622 18,009
2012–13 13,618 17,934

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User Fee: Superintendent Levy

Fee Type: Regulatory

Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules 

Date Last Modified: 2001

Performance Standards: Letters of comment: Issued 90% of the time within 21 business days of receipt of the Statement of Affairs.

Performance Results: 88.78%

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
23,746 24,891 30,905 2010–11 26,649 33,720
2011–12 29,190 38,590
2012–13 30,526 40,202

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User Fee: Name Search Fee*

Fee Type: Regulatory

Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules

Date Last Modified: 2001

Performance Standards: Faxes answered within 24 hours.

Performance Results: 100%

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,043 2,809 3,488 2010–11 2,800 3,543
2011–12 3,000 3,966
2012–13 3,000 3,951

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User Fee: Trustee Licence Fee

Fee Type: Regulatory

Fee-Setting Authority: Bankruptcy and Insolvency Act (BIA) and Rules

Date Last Modified: 2001

Performance Standards: No standard.

Annual fee is paid by trustee in order to retain his/her licence. (The licence is annulled if the fee is not paid.) There is no performance standard on the action to renew or not renew the licence. The licence is renewed in OSB’s records when OSB receives the annual fee.

Performance Results: N/A

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,000 1,036 1,286 2010–11 1,045 1,322
2011–12 1,065 1,408
2012–13 1,085 1,429

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User Fee: Office of the Superintendent of Bankruptcy

Total

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
41,970 42,286 52,502 2010–11 44,585 56,415
2011–12 46,877 61,973
2012–13 48,229 63,516

Other Information: N/A

* Includes other revenues of $68,812 in 2009–10 Actuals

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Measurement Canada

User Fee: Measuring Device Approval and Measurement Standard Certification

Fee Type: Regulatory

Fee-Setting Authority: Weights and Measures Act, section 10(1)(q)

Date Last Modified: 1993

Performance Standards: Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets are available on the Measurement Canada website.

Certificate of Calibration is issued in 60 calendar days.

Performance Results: Measuring Device Approval — Performance standard met, on average, 77% of the time.

Measurement Standard Certification — Performance standard met 95% of the time.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200 280 1,103 2010–11 200 788
2011–12 200 788
2012–13 200 788

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User Fee: Measuring Device Inspection

Fee Type: Regulatory

Fee-Setting Authority: Weights and Measures Act, section 10(1)(q)

Date Last Modified: 1993

Performance Standards: Inspection performed within 10 calendar days of request.

Performance Results: Performance standard met 83% of the time.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200 169 665 2010–11 200 788
2011–12 250 984
2012–13 250 984

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User Fee: Electricity and Natural Gas Meter Approval and Measuring Apparatus Certification

Fee Type: Regulatory

Fee-Setting Authority: Electricity and Gas Inspection Act, section 28(1)(e)

Date Last Modified: 1995

Performance Standards: Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets are available on the Measurement Canada website.

Certificate of Calibration is issued in 60 calendar days.

Performance Results: Meter Approval — Performance Standard met 80% of the time.

Measuring Apparatus Certification — Performance Standard met 100% of the time.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
200 223 878 2010–11 200 788
2011–12 180 709
2012–13 180 709

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User Fee: Electricity and Natural Gas Meter Inspection

Fee Type: Regulatory

Fee-Setting Authority: Electricity and Gas Inspection Act, section 28(1)(e)

Date Last Modified: 1995

Performance Standards: Inspection performed within 10 calendar days of request.

Performance Results: Performance standard met, on average, 83% of the time.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
85 112 441 2010–11 85 335
2011–12 60 236
2012–13 60 236

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User Fee: Electricity and Gas Accreditation (Initial and Renewal)

Fee Type: Regulatory

Fee-Setting Authority: Electricity and Gas Inspection Act, section 28(1)(e)

Date Last Modified: 1995

Performance Standards: Accreditation is granted within 1 month of an audit that demonstrates the applicant has met all requirements.

Performance Results: Performance standard met 100% of time.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
115 57 224 2010–11 115 453
2011–12 110 433
2012–13 110 433

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User Fee: Measurement Canada

Total

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
800 841 3,312 2010–11 800 3,150
2011–12 800 3,150
2012–13 800 3,150

Other Information: N/A

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Spectrum, Information Technologies and Telecommunications

User Fee: Fixed and Broadcast Satellite Licences

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: Industry Canada will be conducting a public consultation in the first quarter of 2011 to establish new spectrum fees.

Performance Standards: Not applicable

Performance Results: Not applicable

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not applicable Not applicable Not applicable 2010–11 SITT is moving away from a radio apparatus licence regime to a spectrum licence regime with applicable fees. Therefore, there are no forecasts available at this point.
2011–12
2012–13

Other Information: In preparation for the public consultation planned for Q1 2011, a study has been commissioned to assess the market value of the satellite spectrum. The report for this study is due on July 29, 2010.

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User Fee: PCS / Cellular Fees

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: The first phase of the consultation process has been delayed and is expected to be initiated in 2010–11.

Performance Standards: The first phase of the consultation process has been delayed and is expected to be initiated in 2010–11.

Performance Results: The first phase of the consultation process has been delayed and is expected to be initiated in 2010–11.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
The first phase of the consultation process has been delayed and is expected to be initiated in 2010–11. 2010–11 The first phase of the consultation process has been delayed and is expected to be initiated in 2010-11.
2011–12
2012–13

Other Information: Amended fees will apply to long-term licences coming up for renewal as well as existing licences with annual fees. For additional fee-related information go to Spectrum Management and Telecommunications — Licence Fees.

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User Fee: Spectrum Licence Fees for Narrowband Multipoint Communication Systems (N-MCS)

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees.

Performance Standards: The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees.

Performance Results: The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees. 2010–11 The process for the fee amendment is being stopped and will now be included in the broader fee review that is being undertaken following one of the recommendations made in the Office of the Auditor General’s report of May 2008 that IC review its spectrum fees.
2011–12
2012–13

Other Information: Narrowband Multipoint Communication Systems (N-MCS), which are not otherwise licence exempt, will receive spectrum licences regardless of their intended frequency band of operation. This new regime will replace licensing approaches currently used for N-MCS systems.

For additional fee-related information go to Spectrum Management and Telecommunications — Licence Fees.

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User Fee: Spectrum Licence Fees for Wireless Broadband Services (WBS) in the Band 3650–3700 MHz

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1) 
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.

Performance Standards: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.

Performance Results: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11. 2010–11 The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.
2011–12
2012–13

Other Information: N/A

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User Fee: Spectrum Licence Renewal Fees for 2400, 2800 and 3800 GHz Wireless Broadband Communications

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.

Performance Standards: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.

Performance Results: The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11. 2010–11 The consultation process is completed but the formal User Fees Act process has not yet begun. It is anticipated to begin in 2010–11.
2011–12
2012–13

Other Information: N/A

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RADIOCOM (New and Amended Licences)

User Fee: Fixed Parameter Radio Stations

  1. aircraft
  2. ship
  3. General Land Mobile Radio Service (GLMRS

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards:

  1. Processing time of 3 weeks (15 business days) per transaction
  2. Processing time of 3 weeks (15 business days) per transaction
  3. Processing time of 3 weeks (15 business days) per transaction

Performance Results:

  1. Service Standard was met 98.4% of the time. Licences issued: 365
  2. Service Standard was met 98.4% of the time. Licences issued: 515
  3. Service Standard N/A.  Licences issued: 0
($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost

Not available for this fee

Estimated Full Cost is not available for this fee

  1. 12.7
  2. 18.6
  3. 0 (no licences were issued)
Not available for this fee. 2010–11 Not available
2011–12
2012–13

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User Fee: Mobile Radio Stations

  1. Not GLMRS — no international coordination
  2. Not GLMRS — with international coordination
  3. Fixed — no international coordination
  4. Fixed — with international coordination

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards: Processing time of 7 weeks (35 business days) per transaction when international coordination is not required and 13 weeks (65 business days) when international coordination is required.

Performance Results:

  1. Service Standard was met 96.7% of the time. Licences issued: 3,090
  2. Service Standard was met 96.7% of the time. Licences issued: 438
  3. Service Standard was met 96.7% of the time. Licences issued: 3,994
  4. Service Standard was met 96.7% of the time. Licences issued: 758
($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available
  1. 1,370.4
  2. 247.3
  3. 1,010.8
  4. 159.1
Not available 2010–11 Not available
2011–12
2012–13

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User Fee: Microwave Stations

  1. with no international coordination
  2. with international coordination

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards:

  1. Processing time of 4 weeks (20 business days) per transaction.
  2. Processing time of 10 weeks (50 business days) per transaction when international coordination is required.

Performance Results:

  1. i) Service Standard was met 92.5% of the time. Licences issued: 2,879
    ii) Service Standard was met 92.5% of the time. Licences issued: 43
  2. Service Standard was met 92.5% of the time. Licences issued: 2,080
($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available
  1. i) 2,831.6
    ii) 361.2
  2. 1,897.1
Not available 2010–11 Not available 
2011–12
2012–13

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User Fee: Earth (Stations)

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards: Processing time of 7 weeks (35 business days) per transaction.

Performance Results: Service standard was met at 99.8% of the time. Licences issued: 1,312

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available 96.5 Not available 2010–11 Not available
2011–12
2012–13

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User Fee: Space (Stations)

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards: Not subject to performance standard

Performance Results: Not applicable

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available 1, 677.1 Not available 2010–11 Not available
2011–12
2012–13

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User Fee: Renewals:

  1. Radio Licences (Rights and Privileges)
  2. Spectrum Licences (Rights and Privileges)

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: Radio Authorization fees: 2000

Performance Standards: Not subject to performance standard

Performance Results: Not applicable

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available
  1. 87,361
  2. 136,753.3
Not available 2010–11 Not available
2011–12
2012–13

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User Fee: RADIOCOM

Total

Fee Type: Refer to tables above for specific user fees.

Fee-Setting Authority: Refer to tables above for specific user fees.

Date Last Modified: Refer to tables above for specific user fees.

Performance Standards: Refer to tables above for specific user fees.

Performance Results: Refer to tables above for specific user fees.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
222,000 233,796 108,933 2010–11 230,000 98,733
2011–12 230,000 98,733
2012–13 230,000 98,733

Other Information: N/A

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Radio and Terminal Equipment Approval

User Fee: Radio and Terminal Equipment Approval – Registration Fee

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: September 10, 2007

Performance Standards: Processing time per transaction: 2 business days

Performance Results: 100%

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available 248 Not available 2010–11 Not available
2011–12
2012–13

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User Fee: Radio and Terminal Equipment Approval – Listing Fee

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: September 10, 2007

Performance Standards: Processing time per transaction: 2 business days

Performance Results: 100%

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available 252 Not available 2010–11 Not available
2011–12
2012–13

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User Fee: Radio and Terminal Equipment Approval – Assessment Fee

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: September 10, 2007

Performance Standards: Processing time per transaction: 14 business days

Performance Results: 98%

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available 72 Not available 2010–11 Not available
2011–12
2012–13

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User Fee: Radio and Terminal Equipment Approval – Technical Expertise Fee

Fee Type: Regulatory

Fee-Setting Authority: Radiocommunication Act, section 6(1)
Department of Industry Act, sections 18, 19, 20
Financial Administration Act, section 19.1

Date Last Modified: September 10, 2007

Performance Standards: Processing time per transaction: Case-by-case basis

Performance Results: N/A

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Not available 19 Not available 2010–11 Not available
2011–12
2012–13

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User Fee: Radio and Terminal Equipment Approval

Total

Fee Type: Please refer to tables above for specific user fees.

Fee-Setting Authority: Please refer to tables above for specific user fees.

Date Last Modified: Please refer to tables above for specific user fees.

Performance Standards: Please refer to tables above for specific user fees.

Performance Results: These results are reported on individually.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
650 591 1,245 2010–11 600 1,245
2011–12 600 1,245
2012–13 600 1,245

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User Fee: RADIOCOM and Radio and Terminal Equipment Approval

Total

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
222,650 234,387 110,179 2010–11 230,600 99,978
2011–12 230,600 99,978
2012–13 230,600 99,978

Other Information: N/A

Canadian Intellectual Property Office (CIPO)

User Fee: Canadian Intellectual Property Office

Fee Type: Regulatory

Fee-Setting Authority: Financial Administration Act, Patent Act, Trade-marks Act, Copyright Act, Industrial Design Act, Integrated Circuit Topography Act, Department of Industry Act

Date Last Modified: June 2, 2007

Performance Standards:

Performance Results: See CPO Client Service Standards.

($ thousands)
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
151,708 149,448 142,272 2010–11 142,704 148,255
2011–12 142,165 151,889
2012–13 146,779 155,723

Other Information: N/A

User Fees Reporting — Template B: User Fees Totals

($ thousands)
  2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (excluding CIPO) 338,664 351,304 209,168 2010–11 346,648 201,298
2011–12 350,655 206,871
2012–13 356,657 212,281
Sub-Total (including CIPO) 151,708 149,448 142,272 2010–11 142,704 148,255
2011–12 142,165 151,889
2012–13 146,779 155,723
Total 490,372 500,752 351,440 2010–11 489,352 349,553
2011–12 492,820 358,760
2012–13 503,436 368,004

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User Fees Reporting — Template C: External Fees

External Fee Service Standard Performance Result Stakeholder Consultation
Fees charged for the processing of access requests filed under the ATIA.

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

ATIA provides fuller details.

Statutory deadlines met 80% of the time. This service standard is established under the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
CSBFA 
Loans component (registration and administration fees)

The following standards were set:

  • 2 days or less to register loans
  • 20 days or less  to process claims

The following results were obtained:

  • Standard of 2 days or less to register loans was met 96% of the time.
  • Average time required to process a claim in 2009–10 was 26 days.
  • Standard of 20 days or less to process claims met 49% of the time.
Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results.
Capital lease component (administration fees)
SBLA
Loans component (administration fees)

The following standard was set:

  • 20 days or less  to process claims

The following results were obtained:

  • On average, time required to process a claim in 2009–10 was 29 days.
  • Standard of 20 days or less to process claims was met 33% of the time.
Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results.
CIPO grants or registers ownership for 5 types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies See CIPO Client Standards for 2009–2010.    
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file statements of revocation of intent to dissolve, file annual returns and name searches.

Incorporations under the CBCA:

Internet:

  • CBCA incorporation applications received by 1 p.m. EST via e-commerce are processed by 5 p.m. EST.
94.4% of CBCA incorporation received via e-commerce issued within standard.

Once a year, Corporations Canada organizes information sessions in various cities across Canada.

Corporations Canada also has a visit program with key clients in order to get continuous feedback for potential improvements of our products and services.

Visitors:

  • Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive 1-hour, over-the-counter service.
98.6% of requests (CBCA incorporation and restated articles) issued within standard.

Batches:

  • Batches of 5 or more articles are processed within the same day if received before 8 a.m.
98.1% of requests (CBCA incorporation and restated articles) issued within standard.

Incorporations under the CCA Part II:

CCA Part II incorporation applications are processed within 20 business days.

89.0% of CCA Part II incorporation applications received by mail are issued within standard.

Annual returns under CBCA:

CBCA annual returns are processed and available on the Corporations Canada website within 5 business days.

99.6% of annual returns received by mail are available on the Corporations Canada website within standard.

Annual summaries under CCA:

CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days.

90.3% of annual summaries received by mail are available on the Corporations Canada website within standard.

Amendments under the CBCA incorporation:

Applications received by 1 p.m. EST via e-commerce should be processed by 5 p.m. EST.

95.3% of amendments under the CBCA incorporation received via e-commerce issued within standard.
Other services such as revival, certificate, copies Service standards are available on the Corporations Canada website.
Office of the Superintendent of Bankruptcy — Registration Fee Registration of new estates: 90% of the time within 2 days 99.97% 2001
Office of the Superintendent of Bankruptcy — Superintendent Levy Letters of comment: Issued 90% of the time within 21 business days of receipt of the Statement of Affairs 88.78% 2001
Office of the Superintendent of Bankruptcy — Name Search Fee Faxes answered within 24 hours 100% 2001
Office of the Superintendent of Bankruptcy — Trustee Licence Fee No standard. Annual fee is paid by trustee in order to retain his/her licence. The licence is annulled if the fee is not paid. N/A 2001
Measuring Device Approval and Measurement Standard Certification

Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission.  Categories of approval submissions and associated performance targets published on the Measurement Canada website.

Certificate of Calibration is issued in 60 calendar days.

Measuring Device Approval: Performance standard met, on average, 77% of the time.

Measurement Standard Certification: Performance standard met, on average, 95% of the time.

Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings.  Feedback is analyzed for trends and changes in processes instituted to improve service performance. Approval service standards were amended in 2008–09 to address varying complexities of approval submissions.
Measuring Device Inspection Inspection performed within 10 calendar days of request Performance standard met, on average, 83% of the time. Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings.  Feedback is analyzed for trends and changes in processes instituted to improve service performance.
Electricity and Natural Gas Meter Approval and Measuring Apparatus Certification

Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website

Certificate of Calibration is issued in 60 calendar days.

Meter Approval: Performance standard met, on average, 80% of the time.

Measuring Apparatus Certification: Performance standard met 100% of the time.

Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings.  Feedback is analyzed for trends and changes in processes instituted to improve service performance. Approval service standards were amended in 2008–09 to address varying complexities of approval submissions.
Electricity and Natural Gas Meter Inspection Inspection performed within 10 calendar days of request. Performance standard met, on average, 83% of the time. Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings.  Feedback is analyzed for trends and changes in processes instituted to improve service performance.
Electricity and Gas Accreditation (Initial and Renewal) Accreditation is granted 1 month of an audit that demonstrates the applicant has met all requirements. Performance standard met 100% of the time. Clients are provided with the opportunity to express their views through an online service feedback form and as part of regular performance audits.
Fixed Parameter Radio Stations Processing time of 3 weeks (15 business days) per transaction Service standard met 98.4% of time. Stakeholder consultation takes place when any new fee is introduced or amended as per the requirements of the User Fees Act.
Mobile Radio Stations Processing time of 7 weeks per transaction (35 business days) when international coordination is not required and 13 weeks (75 business days) when international coordination is required. Service standard met 96.7% of time.
Microwave Stations Processing time of 4 weeks (20 business days) per transaction when international coordination is not required and 10 weeks (50 business days) when international coordination is required. Service standard met 92.5% of time.
Earth Stations Processing time of 7 weeks (35 business days) per transaction. Service standard met 99.8% of time.

Other Information: The Access to Information Act permits the waiving of fees when deemed to be in the public interest and if under $25. A total of $1,680 in fees were collected during the reporting period. In accordance with government policy, it is the Department’s practice to waive fees where the total owing per request amounts to less than $25. Fees waived during 2009–10 represented $3,051.

There continues to be a significant increase in the number of times fees are waived due to the ongoing use of an electronic disclosure service. In order to reduce costs and increase efficiency, released documents are provided on CD-ROM, which means no reproduction fees are charged to the applicant.

Following the recommendations made in the Office of the Auditor General (OAG) annual report released in May 2008 (Chapter 1, Management of Fees in Selected Departments and Agencies), IC has agreed to take the necessary steps to address the concerns raised with regard to improving the way it currently reports on its radio and spectrum licence fees. As of 2008–09, the User Fees table of the DPR provides revenues associated with new and amended licences only and are linked to the appropriate services standards. All other revenues from auctions ($588,836,358 amortized) and the renewal of radio and spectrum licences ($224,114,960) will be reported in the non-respendable section of the DPR in addition to the revenues reflected the User Fees table.

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Library and Archives Canada

User Fees Reporting

User Fees


User Fee: Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff

Fee Type: (O)

Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12

Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005

Performance Standards: Regular orders are processed within 30 days of receipt. For rush service, see Section C.

Performance Results: The processing standard of 30 days has been met at 95.9%. The processing standard for the rush service has been met at 94.75%.


($ thousands)
2009—2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$392.9 $271.6 $2,127.4 2010—2011 $394.3 $2,180.5
2011—2012 $394.3 $2,235.2
2012—2013 $394.3 $2,290.9

C. Other Information:
The website www.collectionscanada.gc.ca/archivianet/index-e.html contains more information regarding our services, prices and performance standards.

Rush Service

Copies of textual documents and microforms by LAC staff Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff
Please note that written requests cannot be processed in less than 5 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents.
Processing times apply once orders have been received in our services.
Please note that written requests cannot be processed in less than 7 working days due to the following factors: registration of requests; delay of 24 hours for delivery of documents from off-site storage; identification of requested documents by staff.
Processing times apply once orders have been received in our services.
Number of copies Response time Number of copies Response time
  In-person request Written request   In-person request Written request
100 Maximum of 100 copies per 24 hours 5 working days 50 Maximum of 50 copies per 24 hours 7 working days
500 to 999 5 working days 7 working days 250 to 499 5 to 10 working days 7 to 10 working days
1,000 to 1,999 10 working days 500 to 749 10 to 15 working days
2,000 to 2,999 15 working days 750 to 999 15 to 20 working days
3,000 to 3,999 20 working days 1,000 to 1,249 20 to 25 working days
4,000 to 4,999 25 working days 1,250 to 1,500 25 to 30 working days
5,000 to 6,000 30 working days    

User Fee: Copies of documents on microform produced by clients themselves

Fee Type: (O)

Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12

Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005

Performance Standards: Client Self-Service

Performance Results: Clients serve themselves. They pick up the microforms from the shelf and make their own copies.


($ thousands)
2009—2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$60.5 $30.9 $88.0 2010—2011 $52.7 $90.2
2011—2012 $52.7 $92.5
2012—2013 $52.7 $94.8

User Fee: Service fee for reproduction of documents produced by private sector suppliers

Fee Type: (O)

Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12

Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005

Performance Standards: Upon receipt of request: For copied material, approximately 6 weeks; for uncopied material, approximately 10 to 12 weeks

Performance Results: The processing standard of 6 weeks for copied material has been met at 100%.


($ thousands)
2009—2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$54.2 $41.4 $635.5 2010—2011 $56.0 $669.9
2011—2012 $56.0 $686.6
2012—2013 $56.0 $703.8

User Fee: Postage and handling

Fee Type: (O)

Fee-setting Authority: The Department of Canadian Heritage Act, sections 8 to 12

Date Last Modified: Published in Canada Gazette, Part 1, August 6, 2005

Performance Standards: Not applicable

Performance Results: Not applicable


($ thousands)
2009—2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$33.8 $26.0 $51.5 2010—2011 $36.8 $52.8
2011—2012 $36.8 $54.0
2012—2013 $36.8 $55.5

User Fee: Fees charged for the processing of access requests filed under the Access to Information Ac

Fee Type: : (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 2007 (as a result of amendments to the Federal Accountability Act)

Performance Standards: 30 days, or within allowable time extensions

Performance Results: Access to Information Act: 96% of the formal requests were completed on time; Privacy Act: 100% of the formal requests were completed on time.


($ thousands)
2009—2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$8.6 $8.2 $4,903.5 2010—2011 $10.2 $5,026.1
2011—2012 $10.2 $5,151.7
2012—2013 $10.2 $5,280.4


User Fees Totals
($ thousands)
  2009—2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R)       2010—2011    
2011—2012    
2012—2013    
Sub-Total (O) $550.0 $378.1 $7,824.0 2010—2011 $550.0 $8,019.5
2011—2012 $550.0 $8,220.0
2012—2013 $550.0 $8,425.4
Total $550.0 $378.1 $7,824.0 2010—2011 $550.0 $8,019.5
2011—2012 $550.0 $8,220.0
2012—2013 $550.0 $8,425.4

Template C - External Fees

External Fee Service Standard Performance Result Stakeholder Consultation
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff Regular orders are processed within 30 days of receipt. For rush service, see Table 6-A, Section C. The processing standard of 30 days has been met at 95.9%. The processing standard for the rush service has been met at 94.75%. During 2009—2010, stakeholder consultations were conducted with clients using the copying services at a distance and in person.
86.5% of clients using at-a-distance service were satisfied.
88.4% of clients using in-person service were satisfied.
Copies of documents on microform produced by clients themselves n/a Clients serve themselves. They pick up the microforms from the shelf and make their own copies.  
Service fee for reproduction of documents produced by private sector suppliers Upon receipt of request: for copied material, approx. 6 weeks; for uncopied material, approx. 10 to 12 weeks. The processing standard of 6 weeks for copied material has been met at 100%.
The processing standard of 10 to 12 weeks for uncopied material has been met at 100%
During 2009—2010, stakeholder consultations were conducted with clients using the copying services at a distance and in person.
86.5% of clients using at-a-distance service were satisfied.
88.4% of clients using in-person service were satisfied.

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National Energy Board

11:39:42 AM Thu, Oct 21 2010

User Fees

It has been determined that NEB’s regulatory revenues collected through a process prescribed in the NEB Cost Recovery Regulations are not subject to the User Fees Act (UFA). The only fees that the NEB currently collects subject to the reporting requirements of the UFA relate to the issuance of operating licenses under the Canada Oil and Gas Operations Act and the processing of access requests filed under the Access to Information Act.

Table 2-A: User Fees: Energy Regulation – Canada Oil and Gas Operations Act

User Fee:  Fees charged for the issuance of operating licenses under the Canada Oil and Gas Operations Act (COGO Act).
Fee Type: Regulatory
Fee-setting Authority: Canada Oil and Gas Operations Act
Date Last Modified: 1992

Performance Standards:
Well drilling applications: Decisions rendered within 21 calendar days of receiving a complete application
Geological and geophysical applications: Decisions rendered within 30 calendar days of receiving a complete application

Performance Results:
Well drilling applications: 22 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications: 7 received: 100% of decisions rendered within 30 days

2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$1,000 $675.00 $5,527,557  2010–11 $1,000 $5,222,126
2011–12 $1,000 $5,004,900
2012–13 $1,000 $4,744,228
Note: Under the COGO Act, the NEB regulates oil and gas activities on Frontier lands not subject to a federal/provincial accord.

Table 2-B: User Fees: Access to Information Act

User Fee:  Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).
Fee Type: Other Products and Services
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request.

Performance Results: 8 completed in 2009-10. 8 received during reporting period and 4 requests carried forward from the previous period. 4 requests carried forward into 2010-11. 7 requests (88%) completed in 30 days or notice of extension sent within 30 days, 1 request completed in 31-60 days.
2009–10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$100 $10 $17,469 2010–11 $1,000 $17,500
2011–12 $1,000 $17,500
2012–13 $1,000 $17,500

Table 2-C: User Fees Totals

  2009–10 Planning Years
  Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) $1,000 $675 $5,527,557  2010–11 $1,000 $5,222,126
2011–12 $1,000 $5,004,900
2012–13 $1,000 $4,744,228
Sub-Total (O) $100 $10 $17,469 2010–11 $1,000 $17,500
2011–12 $1,000 $17,500
2012–13 $1,000 $17,500
Total $1,100 $685 $5,545,026 2010–11 $2,000 $5,239,626
2011–12 $2,000 $5,022,400
2012–13 $2,000 $4,761,728

Please note that according to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 2-D: External Fees

External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the issuance of operating licenses under the Canada Oil and Gas Operations Act (COGO Act)

Well drilling applications

Decisions rendered within 21 calendar days of receiving a complete application

Geological and geophysical applications

Decisions rendered within 30 calendar days of receiving a complete application

Well drilling applications

22 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications

7 received: 100% of decisions rendered within 30 days
The NEB’s COGO Act service standards are reviewed with stakeholders on an opportunity basis at meetings with companies, organizations (such as the Canadian Association of Petroleum Producers), and at other venues (such as the Annual Oil and Gas Forum).
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. 8 completed in 2009-10. 8 received during reporting period and 4 requests carried forward from the previous period. 4 requests carried forward into 2010-11. 7 requests (88%) completed in 30 days or notice of extension sent within 30 days, 1 request completed in 31-60 days. This service standard is established by the ATIA and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

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National Parole Board

User Fees Reporting

User Fee Act

User Fee: Pardons User fee ($50.00)
Fee Type: Other Products and Services
Fee-Setting Authority: Treasury Board Decision #822475 (1995) #826954 (1999)
Date Last Modified: Fee introduced 1995, modified in 1999
Performance Standards: Under development
Performance Standards: To be determined (TBD)

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated
1,286 1,263 TBD 2010-11 TBD TBD
2011-12 TBD TBD
2012-13 TBD TBD

User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type: Regulatory Service
Fee-Setting Authority: Access to Information Act
Date Last Modified: 1992
Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/.
Performance Standards: Response times 100% within Performance Standard:
Access to Information Act Total 19 requests: within 30 days = 14 requests; 31-60 days = 5 requests; 61-120 days = 0 request; over 121 days = 0 request.
Privacy Act Total 479 requests: within 30 days = 361 requests; 31-60 days = 97 requests; 61-120 days = 21 requests; over 121 days = 0 request.

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated
0 0* 310 2010-11 0 310
2011-12 0 310
2012-13 0 310
Other Information: * Total user fees collected during the fiscal year was $80.00

  2009-10 Planning Years
  Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated
Sub-Total 1,286 1,263 TBD 2010-11 TBD TBD
2011-12 TBD TBD
2012-13 TBD TBD
Sub-Total 0 0* 310 2010-11 0 310
2011-12 0 310
2012-13 0 310
Total 1,286 1,263 TBD 2010-11 0 310
2011-12 0 310
2012-13 0 310

External Fees

Policy on Service Standards for External Fees

External Fee Service Standard Performance Result Stakeholder Consultation
Pardons User fee ($50.00) Under development Nil Nil
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/.

Response times 100% within Performance Standard.

Access to Information Act
- total 19 requests:
- within 30 days = 14;
- 31-60 days = 5;
- 61-120 days = 0;
- Over 121 days = 0.

Privacy Act
- total 479 requests:
- within 30 days = 361;
- 31-60 days = 97;
- 61-120 days = 21;
- Over 121 days = 0.

The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
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National Research Council Canada

User Fees Reporting

Table A: User Fees


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act (ATIA)

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.

Performance Results: NRC received 23 access to information requests; 32 consultations from other government departments.

NRC routinely waives fees in accordance with TBS guidelines.

(dollars)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 125 203,400 2010-2011 500 250,000
2011-2012 500 250,000
2012-2013 500 250,000

Table B: External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Certified Reference Materials Program (NRC-INMS) 3 business days turnaround time between reception of order and shipping of order Of the 616 orders received this fiscal year, 74.5% met the 3-day standard. Only 1 of 616 customers responded to NRC's survey. The response was "very satisfied." The low response rate was taken as a indicative of general satisfaction with the Program. All comments and complaints with possible action items were reviewed.
Fees charged for Canada Institute for Scientific and Technical Information (NRC-CISTI) Document Delivery NRC offered three levels of document delivery services. Urgent orders were guaranteed delivery within 2 hours. Direct service orders were filled within 24 hours. Extended service had no deadlines since suppliers from around the world were used to supply documents. Overall, the document delivery services had a fill rate of 87% with a low reported problems rate of 3.1%. The Urgent service guaranteed delivery time was met for over 99% of orders. The document delivery service was scheduled to be discontinued in 2010 so no stakeholder consultation was done. Service standards remained the same as in previous years.
Sale of National Code Documents and other documents Orders processed (shipped) 1-14 days after receipt of all required information. 93.1% of orders processed within 1-14 days. 99.7% satisfaction; in 4556 orders, 6 orders required further follow-up in response to a concern or complaint, all resolved to clients' satisfaction.

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Natural Resources Canada

User Fees Reporting


User Fees


Fee Category: Explosives licence and inspection fees.

Fee Type: Regulatory

Fee-setting Authority: Explosives Act

Date Last Modified: 2009

Performance Standards: 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request. 

Performance Results: Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.


(thousands of dollars)
  2009-2010 2010-2011 2011-2012 2012-2013
Forecast Revenue 2200 1889 1889 1889
Actual Revenue 2174 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 4636* 4767* 4900* 5037*

*excluding PSAT


Fee Category: Seismic data

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site.
For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.

Performance Results: Service standards are reviewed annually (inquiries are recorded) - results indicate greater than 95% compliance with standards.


(thousands of dollars)
  2009-2010 2010-2011 2011-2012 2012-2013
Forecast Revenue 700 700 700 700
Actual Revenue 992 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 700 700 700 700


Fee Category: Map products

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act, Canada Land Surveys Act

Date Last Modified: 2004

Performance Standards: National Topographic System and Atlas of Canada maps - NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this.

Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 - 16:30 EST.

Performance Results: The service standard of five working days is met 95% or the time. The Centre for Topographic Information of the Mapping Services Branch is certified ISO 9001:2000, hence undergoes regular management review of quality objectives, discrepancy reporting processes, and client consultation. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that may arise.

Aggregate annual data is available on request.


(thousands of dollars)
  2009-2010 2010-2011 2011-2012 2012-2013
Forecast Revenue 250 100 100 100
Actual Revenue 105 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 105 100 100 100

 

Fee Category: ISO non-destructive testing

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2002

Performance Standards: Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time.

Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination.

Performance Results: The progress of each client application is recorded and tracked throughout the process - date of receipt, date of review, date of written responses.  While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met. 


(thousands of dollars)
  2009-2010 2010-2011 2011-2012 2012-2013
Forecast Revenue 1300 1100 1400 1500
Actual Revenue 1352 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 1352 1100 1400 1500

 

Fee Category: Air Photo Products

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: Aerial Photography - Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 - 16:30 EST.

Performance Results: The service standard is met 80% of the time.  Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that arise.

Performance results are monitored continuously. Aggregate annual data is available on request.


(thousands of dollars)
  2009-2010 2010-2011 2011-2012 2012-2013
Forecast Revenue 400 500 500 500
Actual Revenue 559 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 559 500 500 500

 

Fee Category: Fees charged for the processing of access requests filed under the Access to Information Act

Fee Type: Regulatory

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.

Performance Results: Met prescribed standards 91.5% of the time.


(thousands of dollars)
  2009-2010 2010-2011 2011-2012 2012-2013
Forecast Revenue 5 5 5 5
Actual Revenue 1 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 663 663 663 663


Fee Category: Other Products

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.

Performance Results: Performance is aggregated against standards annually. In 2009-10 100% of requests were in compliance with standards.

The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year.


(thousands of dollars)
  2009-2010 2010-2011 2011-2012 2012-2013
Forecast Revenue 200 80 80 80
Actual Revenue 38 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 38 80 80 80

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Explosives licence and inspection fees 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request. Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time. Stakeholder groups are in agreement with licensing and authorization service standards. No formal complaints to this proposal have been received.
Seismic data

For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site.

For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.
Service standards are reviewed annually (inquiries are recorded) - results indicate greater than 95% compliance with standards. None planned at present (regular consultation provided through the Lithoprobe Seismic Processing Facility in Calgary). Client feedback on service expectations are encouraged through questionnaire that accompanies responses to data requests.
Map products

National Topographic System and Atlas of Canada maps - NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this.

Response time for information requested is two working days. Order processing time: The CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 - 16:30 EST.

Service standard of five working days is met 95% of the time.  Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000.  ISO Quality Objectives are updated each year to address issues as they arise. Regular discussions and meetings are held with stakeholders.  Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs).  Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.
Air Photo products

Aerial Photography - Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 - 16:30 EST.

Service standard of ten working days is met 80% of the time.  Service standards are included in annual management review of Quality Objectives under ISO 9001:2000.  ISO Quality Objectives are updated each year to address issues as they arise. Major survey completed in 2004. Initated needs requirement based on sales statistics to determine future directions for improvement.  Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs).  Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.
Fees charged for the processing of access requests filed under the Access to Information Act

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.
Met prescribed standards 91.5% of the time The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Other products For aeromagnetic radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.

Performance is aggregated against standards annually.  In 2009-10, 100% of requests were in compliance with standards.

The number of inquires to the Geophysical Data Centre has dropped significantly since data have been made available free of charge through the GDRGG.  Typically, there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 down loads from the online service annually.  The GDRGG is available 24/7, 365 days a year. 
Client consultation is performed on an ongoing basis. All web-based clients are provided with a client satisfaction questionnaire including a request for suggestions for improvement. Advent of the GDRGG (web-based access) has significantly reduced requests via the GDC.

Other Information:

Digital Topographical Data (formerly Subscription Data) Is made available free online. As such no fees or revenue have been collected for this service however the associated service standards are being reported on.

Digital Topographic Data National Topographic Data Base (NTDB) Canvec and others - Response time for general information requests is two working days during business hours. Availability of web-site is 24-7 90% of the time, monitored monthly.

Web-site was available 24-7 90% of the time. Performance results are monitored continuously (on-line surveys). Target 95% client satisfaction. Actual satisfaction level for the product quality and delivery is at 89%- website improvements will be made to help clients and improve the satisfaction level.

Complaints acknowledged within two working days - and as per ISO procedures, corrective action is taken immediately. 

Client consultation is ongoing - part of regular ISO process.
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Office of the Commissioner of Official Languages

User Fees Reporting

User Fees—User Fees Act



($ thousands)
User Fees Fee Type Fee-setting
Authority
Date Last Modified 2009–2010 Planning Years
Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard Performance Results Fiscal Year Forecast Revenue ($000) Estimated Full Cost ($000)
Fees
charged for
the processing of access requests filed under the Access to Information Act (ATIA)
Other products and services (O) ATIA 1992 0.1 136

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request.

The ATIA provides more details.

In 2009–2010 OCOL received 18 requests and 10 consultations under the ATIA and 5 consultations under the Privacy Act. Although one Access to Information request was late, no complaints were filed against OCOL during this period. 2010–2011 215
2011–2012 215
2012–2013 215


User Fees—Policy on Service Standards for External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request.

The ATIA provides more details.

The deadlines stipulated in the ATIA were respected in 95% of the cases. The service standard is established by the ATIA and the ATIA Regulations.

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Office of the Superintendent of Financial Institutions

User Fees Reporting

Table A: User Fees

User Fee: Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit

S1-21 Approval to maintain a representative office of a foreign bank
S1-40 Reservation of a name
S2-02 Accreditation of a provincial reinsurer

Fee Type: Regulatory (R)
Fee-setting Authority: OSFI Act
Date Last Modified: April 28, 2006
Performance Standards 1: 90% will be processed in less than 60 calendar days of receipt
Performance Results1: 99% were processed in less than 60 calendar days of receipt

($ thousands)
2009-2010 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
41 42 42 2010-2011 46 46
2011-2012 46 46
2012-2013 46 46

 

User Fee: Ministerial Approvals

S1-01 Letters patent of incorporation
S1-02 Letters patent of continuance
S1-03 Order permitting a foreign bank to carry on banking business in Canada
S1-04 Order approving the insuring in Canada of risks by a foreign body corporate
S1-14 Exemption from material banking group status
S1-15 Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
S1-16 Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada

Fee Type: R
Fee-setting Authority: OSFI Act
Date Last Modified: April 28, 2006
Performance Standards1: 80% will be processed in less than 90 calendar days of receipt
Performance Results1: 100% were processed in less than 90 calendar days of receipt

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
747 676 676 2010-2011 845 845
2011-2012 845 845
2012-2013 845 845

 

User Fee: Precedents /  Rulings / Interpretations

S2-01 Written, precedent-setting ruling relating to the quality of capital
S2-03 Written interpretation of Acts, regulations, guidelines or rulings

Fee Type: R

Fee-setting Authority: OSFI Act
Date Last Modified: August 13, 2003
Performance Standards1: 80% will be processed in less than 180 calendar days of receipt
Performance Results1: 96% were processed in less than 180 calendar days of receipt

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
15 5 5 2010-2011 18 18
2011-2012 18 18
2012-2013 18 18

 

User Fee: Precedents /  Rulings / Interpretations

S2-01 Written, precedent-setting ruling relating to the quality of capital
S2-03 Written interpretation of Acts, regulations, guidelines or rulings

Fee Type: R
Fee-setting Authority: OSFI Act
Date Last Modified: August 13, 2003
Performance Standards1: 80% will be processed in less than 180 calendar days of receipt
Performance Results1: 96% were processed in less than 180 calendar days of receipt

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
15 5 5 2010-2011 18 18
2011-2012 18 18
2012-2013 18 18

 

User Fee: Non-precedential Confirmations of Quality of Capital

S2-04 Written, non-precedent-setting confirmation of quality of capital

Fee Type: R
Fee-setting Authority: OSFI Act
Date Last Modified: August 13, 2003
Performance Standards1: 90% will be processed in less than 60 calendar days of receipt
Performance Results1: 97% were processed in less than 60 calendar days of receipt

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
160 109 109 2010-2011 166 166
2011-2012 166 166
2012-2013 166 166

 

User Fee: Copies of Corporate Documents and Certificates of Confirmation
S2-10 Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate

Fee Type: Other Products and Services (O)
Fee-setting Authority: OSFI Act
Date Last Modified: August 13, 2003
Performance Standards1: 90% will be processed within 2 business days of receipt
Performance Results1: 100% were processed within 2 business days of receipt

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
71 99 99 2010-2011 74 74
2011-2012 74 74
2012-2013 74 74

 

User Fee: Access to Information User Fees
Fees charged for processing access requests filed under the Access to Information Act

Fee Type: O
Fee-setting Authority: Access to Information Act
Date Last Modified: 1992

Performance Standards1: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Actprovides more details: http://laws.justice.gc.ca/en/A-1/218072.htm.

Performance Results1: Statutory deadline of 30 days met 100% of the time

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4 1 241 2010-2011 4 248
2011-2012 4 255
2012-2013 4 264

Other Information:

In July 2000, the Canada Customs and Revenue Agency ruled that most of the service charges are exempted from GST under the Excise Tax Act.

A fee is either identified as “Regulatory” (R) or “Other Products and Services” (O).  A Regulatory fee relates to an activity undertaken by a department that is integral to the effectiveness of a program and successful achievement of the program mandate requires moderating, directing, testing, or approving the actions of external parties. 

The full cost is based on the fiscal year salary levels according to collective agreements, the fiscal year Treasury Board benefit factors and OSFI’S factor for indirect costs.

1. Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance service standards may not have received parliamentary review.


Table B: User Fees Totals

($ thousands)
2009-10 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 963 832 832 2010-2011 1,075 1,075
2011-2012 1,075 1,075
2012-2013 1,075 1,075
Sub-Total (O) 75 100 340 2010-2011 78 322
2011-2012 78 329
2012-2013 78 338
Total 1,038 932 1,172 2010-2011 1,153 1,397
2011-2012 1,153 1,404
2012-2013 1,153 1,413

 

Table C - External Fees

External Fee Service Standard2 Performance Results3 Stakeholder Consultation
Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit

In March 2005, paying and non-paying stakeholders were asked to review and comment on the proposed service standards that were developed in response to the government’s policy that all user fees should be subject to an appropriate standard.  Stakeholders were generally supportive of OSFI’s proposed service standards and supported OSFI’s early implementation of the government’s policy. 

OSFI believes that having specific service standards serve to enhance OSFI’s accountability and transparency.  In 2006, the Regulations setting out OSFI’s user fees were substantially amended to reduce the number of services from 52 to 14, recognizing that the initial charges did not result in a significant redistribution of OSFI’s costs among FRFIs and that the charges did not recover a meaningful percentage of OSFI’s annual operating costs, which are primarily recovered through base assessments on FRFIs.  However, it is OSFI’s intention to keep the service standards in place for the services provided regardless of whether there is an associated fee.

OSFI continues to monitor and review the standards on an ongoing basis.
Approval to maintain a representative office of a foreign bank 90% will be processed in less than 60 calendar days of receipt 99% were processed in less than 60 calendar days of receipt
Reservation of a name
Accreditation of a provincial reinsurer
Ministerial Approvals
Letters patent of incorporation 80% will be processed in less than 90 calendar days of receipt 100% were processed in less than 90 calendar days of receipt
Letters patent of continuance
Order permitting a foreign bank to carry on banking business in Canada
Order approving the insuring in Canada of risks by a foreign body corporate
Exemption from material banking group status
Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada
Precedents/ Rulings/ Interpretations
Written, precedent-setting ruling relating to the quality of capital 80% will be processed in less than 180 calendar days of receipt 96% were processed in less than 180 calendar days of receipt
Written interpretation of Acts, regulations, guidelines or rulings
Non-precedential Confirmations of Quality of Capital
Written, non-precedent-setting confirmation of quality of capital 90% will be processed in less than 60 calendar days of receipt 97% were processed in less than 60 calendar days of receipt
Copies of Corporate Documents and Certificates of Confirmation
Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate 90% will be processed  within 2 business days of receipt 100% were processed within 2 business days of receipt
Access to Information User Fees  
Fees charged for processing access requests filed under the Access to Information Act Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides fuller details. Statutory deadlines met 100% of the time The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information: None

 

2. As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

3. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

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Parks Canada Agency

User Fees Reporting – Part 1
User Fees Act


 
A. User Fee Fee Type Fee- setting Authority Date Last Modified 2009-10 Planning Years
Forecast Revenue ($000) Actual Revenue ($000) Estimated Full Cost ($000) Performance Standard Performance Result Fiscal Year Forecast Revenue Estimated Full Cost
Entry Fees Other Products and Services Parks Canada Agency Act Increased in 2008. New fees added in 2010. $52,525 $53,111 $172,807 85% of visitors are satisfied 100% of sampled locations exceed the standard. 2010-11 $53,100 $167,499
2011-12 $53,100 $149,821
2012-13 $53,100 $149,727
Camping Fees Other Products and Services Parks Canada Agency Act Increased in 2008. New fees added in 2010. $16,575 $17,689 $30,195 85% of visitors are satisfied 100% of sampled locations exceed the standard. 2010-11 $17,600 $29,267
2011-12 $17,600 $26,178
2012-13 $17,600 $26,162
Lockage and Mooring fees Other Products and Services Parks Canada Agency Act Lockage and Mooring fees increased in 2008. $2,470 $2,656 $31,428 85% of visitors are satisfied 100% of sampled locations exceed the standard. 2010-11 $2,500 $30,463
2011-12 $2,500 $27,248
2012-13 $2,500 $27,231
Pools Other Products and Services Parks Canada Agency Act Increased in 2003. $3,870 $3,923 $6,762 85% of visitors are satisfied For the 2009 cycle, no locations with this service were surveyed 2010-11 $3,900 $6,555
2011-12 $3,900 $5,863
2012-13 $3,900 $5,859
Municipal Services Other Products and Services Canada National Parks Act Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996. $3,120 $2,734 $23,557 For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. Water quality Guidelines are met or exceeded;   wastewater effluent quality meets or exceeds the standard. 2010-11 $2,700 $24,400
2011-12 $2,700 $19,155
2012-13 $2,700 $13,035
Other Revenues Other Products and Services Parks Canada Agency Act Business licences increased in 1994; other fees increased in 2008. New fees added in 2010. $9,250 $7,959 $47,507 85% of visitors are satisfied 100% of sampled locations exceed the standard 2010-11 $8,000 $46,048
2011-12 $8,000 $41,188
2012-13 $8,000 $41,162
Total       $87,810 $88,072 $312,259     2010-11 $87,800 $304,233
2011-12 $87,800 $269,455
2012-13 $87,800 $263,178


B. Date Last Modified

Following tabling in Parliament in March 2005 pursuant to the User Fees Act, multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved under the Parks Canada Agency Act in June 2005 for the years 2005/2006 to 2008/2009. New revenues are to be directed to maintain and improve associated services and facilities.

In May 2009, Parks Canada announced a two-year fee freeze at all national parks and national historic sites managed by the Agency. Included in the freeze are Parks Canada entry fees, camping at national parks, lockage and mooring at historic canals and several other national fees for basic services. The fee freeze is intended to support the tourism industry and local economies and encourage a greater number of Canadians to experience Canada’s treasured natural and historic places. For the general public, 2008 prices are in effect until April 1, 2011. For commercial groups, 2009 prices are in effect until April 1, 2012.

Since the fee approvals in 2005, Parks Canada developed and has received approval for new market-responsive service improvements at several parks and sites. Examples of these include accommodations, such as camping yurts, and newly developed enhanced interpretation programs. A 2010 fee proposal was developed for these new services. The proposal did not include any fee increases for current facilities or services consistent with the fee freeze.

The Agency undertook consultations for the 2010 fee proposal between September 4, 2009 and October 16, 2009. Since none of fee proposals increased the fees for national services and the nature of the fee proposals were relatively local, the consultations were more limited in scope than those conducted by the Agency in 2005 in support of its major multi-year user fee proposal. All requirements of subsection 4(1) of the User Fee Act were met and there was widespread acceptance of the proposed prices for new services.

The Parks Canada 2010 new fee proposal was tabled in Parliament in March 2010 as required by the User Fees Act. The House of Commons Standing Committee on Environment and Sustainable Development presented a report recommending that the Parks Canada Use