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Table 2: User Fees

Table 2-A: User Fees
($ thousands)

User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
				Forecast Revenue	Actual Revenue	Full Cost	Performance Standard 1	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992	$500	$410	$203,100 This cost includes the salary of the ATIP Coordinator, ATIP Officer and a small percentage of other salaries related to legal services and administration. It includes the costs of a service contract.	Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.	NRC received 23 access to information requests; 35 consultations from other government departments. NRC routinely waives fees in accordance with TBS guidelines.	2009-10	$500	$250,000
									2010-11	$500	$250,000
									2011-12	$500	$250,000
Sub-Total (O)				$500	$410	$203,100			2009-10	$500	$250,000
									2010-11	$500	$250,000
									2011-12	$500	$250,000
Total				$500	$410	$203,100			2009-10	$500	$250,000
									2010-11	$500	$250,000
									2011-12	$500	$250,000

Date Last Modified: N/A

Other Information:

National Research Council collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2008-09 included application fees only.

¹ According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

• the performance standard, if provided, may not have received parliamentary review; and
• the performance standards, if provided, may not respect all establishment requirements under the UFA (e.g., international comparison; independent complaint address).
• the performance result, if provided, is not legally bound to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 2-B: External Fees

External Fee	Service Standard 1	Performance Results 2	Stakeholder Consultation
Certified Reference Materials	Three (3) business days between reception of order and shipping of order	Of the 708 orders received this fiscal year, 99.6% met the 3-day standard.	12 of 708 customers responded (1.7% of total) 11 were very satisfied (92% of respondents) 1 was satisfied (8% of respondents) none were somewhat satisfied (0% of respondents) none were very dissatisfied (0% of respondents) Any comments and complaints were investigated and resolved.
Sale of National Code Documents and other documents	Orders processed (shipped) 1-14 days after receipt of all required information	94.8% of orders processed within 1-14 days	99.8% satisfaction; in 4783 orders, 9 orders required further follow-up in response to a concern or complaint, all resolved to clients' satisfaction.
1 As established pursuant to the Policy on Service Standards for External Fees: service standards may not have received parliamentary review; and service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address). 2 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

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