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Table 8 Sustainable Development

The commitments in the Canada Revenue Agency’s (CRA) Sustainable Development (SD) Strategy for 2007-2010 are implemented through specific activities. The following tables provides a brief summary of the progress made against those activities that were scheduled for completion during the 2008-2009 fiscal year.

CRA SD Strategy Goal 1: Reduce the effects of our operations on land, air, and water.
Activities scheduled for completion in 2008-2009 that contributed to the Federal SD Goal(s) and/or Green Government Operations (GGO) Government-wide Target(s)[Footnote 1]  below are noted explicitly in the “Department’s Expected Results” column.
Federal Goal 3: Reduce greenhouse gas emissions.
  • GGO Target: Reduce by 15% from 2002-2003 levels, GHG emissions per vehicle kilometre from the departmental fleet by 2010.
  • GGO Target: All gasoline purchased for federal road vehicles will be ethanol blended, where available, timeline - immediate.
  • GGO Target: Tenant departments and agencies will work with their facilities' provider to establish meaningful targets and the means to measure the reduction of GHG emissions by 2010.
Federal Goal 6: Strengthen federal governance and decision-making to support SD
  • GGO Target: Set a minimum of three procurement targets over three years.
Expected Results for 2008-2009
Supporting Performance Measure(s)
Achieved CRA Results for 2008-2009
Activity 1.1.1.1: Develop a methodology for estimating Greenhouse Gas (GHG) emissions from waste management programs at priority facilities.
GHG methodology (output)
The CRA developed a methodology to convert solid waste diversion rates into GHG emissions. Based on the 2007 solid waste audit results, the CRA avoided the generation of approximately 2,000 tonnes of Co2 equivalents by diverting 2,700 tonnes of solid waste from landfill. Further analysis determined that the general methodology was suitable for application to the next round of solid waste audits that is scheduled in 2009-2010.
Status: Complete
Activity 1.1.1.2: Implement the No Waste program in additional priority facilities representing a total of 75% of CRA employees (FTE).
Number of additional facilities with No Waste program; percentage of employees with access to No Waste program.
The CRA implemented the No Waste program in an additional 18 of 20 selected facilities. This establishes the program in 67% of CRA facilities, with 83% of CRA employees having access to the program. Implementation in the two remaining facilities will be completed in 2009-2010.
Status: In progress (95% complete)
Activity 1.1.1.3: Implement reduction and reuse programs at priority facilities, such as green meetings, office moves, paper reduction, and reusable mugs.
Number of facilities with reduction and reuse programs.
Within CRA facilities, reduction and reuse programs include the Second Life Paper program, recycling centres for office supplies, reusable mugs, green meetings, and green office moves. In order to formalize these activities, the CRA developed a Reduction & Reuse toolkit. The toolkit, which will be completed in 2009-2010, will assist employees to measure results from reduction and reuse programs. In the meantime, the Agency continued to provide employees with information to implement these initiatives.
Given the success of solid waste recycling at the CRA, it is expected that all 49 priority facilities have reduction and reuse initiatives. This will be assessed in the 2009-2010 solid waste audits.
Status: Complete
Activity 1.1.2.1: Include SD clauses and environmental specifications in all new strategic sourcing contracts.
[Federal Goal 6/GGO Target: Set a minimum of three procurement targets over three years.]
Percentage of strategic sourcing contracts that include environmental specifications.
Environmental specifications/SD criteria were included in five or 100% of strategic sourcing contracts. These contracts were for paper, toner cartridges, office supplies, translation services, and non-T1 Tax Program envelopes.
Status: Complete
Activity 1.1.2.2: Develop a management plan to expand the scope of green procurement to include IT hardware and software.
Expanded scope of Environmental Management Program for Green Procurement. (output)
The draft management plan to green the procurement of Information Technology (IT) equipment was finalized during the period. The Agency incorporated environmental criteria into the CRA national contract for end-user devices (laptops, desktops, servers and monitors). The environmental criteria include the requirement that end-user devices meet an internationally recognized green certification program for IT equipment. The management program for green procurement for 2009-2010 also included the greening of IT hardware equipment.
Status: Complete
Activity 1.1.2.3: Review and improve the efficiency of the CRA procurement process when working with suppliers, such as the bidding process, ordering systems, e-capabilities, green procurement tracking, and any new contracting tools.
Estimated paper savings from improved efficiency in the procurement process.
The Agency introduced a new electronic-procurement tool, Synergy. The tool is an integrated suite of software applications specifically designed to automate the purchasing process. It enables the Agency to eliminate duplication, reduce administrative and paper burdens, increase process efficiencies; and allows for better tracking of green procurement performance.
Internal collaboration ensured that green products that are available within Synergy are identified and labelled; and that its reporting capacity meets the Agency's green procurement reporting requirements. An added benefit is Synergy's improved accessibility to timely reporting. Analysis is ongoing to estimate paper savings resulting from these efficiencies.
Status: Complete
Activity 1.1.2.4: Explore opportunities to green services procured by the CRA.
Recommendations report document (output).
The Agency conducted a scan of CRA, industry, and other government departmental practices related to the procurement of services. A standard definition for green services was developed, along with criteria for identifying and procuring green services. The report is being used as a tool to green CRA service contracts.
The Agency documented the results and recommendations in the Recommendations Report for Greening Services at the CRA.
Status: Complete
Activity 1.1.4.1: Establish an emissions (GHG) baseline for business travel to include local and long-distance travel and videoconferencing.
[Federal Goal 3: Reduce greenhouse gas emissions.]
Baseline for business travel. (output)
In 2007-2008, the Agency identified data requirements pertinent to developing a greenhouse gas (GHG) baseline for CRA business travel. Data collection and analysis advanced in 2008-2009; however, the analysis was not completed as planned. The baseline will be established in the next fiscal year.
Status: In progress (70% complete)
Activity 1.1.4.3: Communicate best practices for sustainable business travel to priority employee groups, such as frequent travellers and travel administrators at the CRA.
[Federal Goal 3: Reduce greenhouse gas emissions.]
Percentage or number of travellers receiving communications on sustainable business travel; hits to sustainable business travel Web page; and number of employees committing to use sustainable business travel options.
The Agency promotes sustainable business travel to employees through:
1. General communications on sustainable business travel: The CRA updated the Transportation section within the SD Website to include information on videoconferencing, teleconferencing, and the sustainable travel provisions contained in the CRA Travel Policy.
2. Promotion of the Sustainable Business Travel (SBT) course: The SBT course was finalized, and an implementation plan drafted. The plan outlines a structured approach for delivering the course to frequent travellers within the Agency.
There were 1,361 hits on the Business Travel Web page and 2,977 hits on the main Transportation Web page on the SD Website by CRA employees during 2008-2009.
Further work is required in 2009-2010 to complete the identification of frequent travellers and communicate the best practices for business travel.
Status: In progress (75% complete)
Activity 1.1.5.1: All vehicles purchased/leased by the CRA are either hybrid or alternative fuel capable, where operationally feasible.
[Federal Goal 3/GGO Target: Reduce by 15% from 2002-2003 levels, GHG emissions per vehicle kilometre from the departmental fleet by 2010.]
Number and percentage increase in hybrid and alternative fuel vehicles.
During the period, the CRA acquired ten vehicles. Five were alternative transportation fuel (ATF) capable, and the other five were conventional fuel vehicles due to operational requirements. On March 31, 2009, the CRA owned/leased 94 vehicles - 13 (14%) were hybrids and 27 (29%) were ATF capable.
The number of hybrids and ATF vehicles owned/leased by the CRA in 2008-2009 increased by 3 vehicles. The percentage of hybrids and ATF vehicles in the CRA fleet increased by 4% to 43%.
Status: Complete
Activity 1.1.5.2: All gasoline purchased for CRA road vehicles will be ethanol blended, where available.
[Federal Goal 3/GGO Target: Reduce by 15% from 2002-2003 levels, GHG emissions per vehicle kilometre from the departmental fleet by 2010.]
Percentage of gasoline purchased for CRA vehicles that is ethanol blended.
The Agency finalized the draft CRA Fleet Manager's Handbook, and CRA Fleet Directives and Procedures. Both policy instruments promote the use of Ethanol-10 fuel in CRA fleet vehicles, where feasible.
In 2008-2009, the CRA purchased 162,265 litres of gasoline, of which 9,073 litres were recorded as ethanol blended. This accounted for 5.6% of CRA gasoline purchase.
Status: Complete
Activity 1.1.6.2: Identify priority facilities, such as Crown-owned facilities where the CRA is the sole tenant and where the service provider can measure building energy use, establish an energy use baseline and emissions (GHG) baseline.
[Federal Goal 3/GHG Target: Tenant departments and agencies will work with their facilities' provider to establish meaningful targets and the means to measure the reduction of GHG emissions by 2010.]
New baselines on energy use and emissions (GHG).
The Agency selected six facilities to implement energy conservation initiatives. To establish a baseline measure of energy use for each facility, the Agency conducted equipment inventories in five of the six facilities. The remaining inventory will be completed in early 2009. Further analysis of the inventories is required to establish the energy use baselines.
Status: In progress (85% complete)
Activity 1.1.6.3: Implement energy reduction initiatives in priority facilities, in coordination with the landlord, service provider, real property, sustainable development, and other stakeholders, as appropriate.
[Federal Goal 3/GHG Target: Tenant departments and agencies will work with their facilities' provider to establish meaningful targets and the means to measure the reduction of GHG emissions by 2010.]
Number of priority facilities where energy reduction initiatives were implemented.
The implementation of energy conservation initiatives was delayed as work focused on establishing the energy use baselines. However, consultations ensued with internal stakeholders to prepare for the implementation of energy conservation initiatives.
Status: In progress (45% complete)
Activity 1.2.1.1: Complete an assessment of IT hardware and software disposal practices across the CRA and use results to expand the scope of the environmental management program (EMP) for hazardous materials.
Assessment document, and new IT hardware/ software disposal activities in the EMP for hazardous materials. (output)
The CRA liaised with PWGSC's Office of Greening of Government Operations (OGGO), as they lead the interdepartmental effort to streamline the environmentally responsible disposal of electronic waste. The plans include enhancements to federal programs for recycling and disposal of electronic waste such as Computers for Schools, and Crown Assets disposal centres. The Agency will conduct a more detailed review of its IT disposal practices in 2009-2010 to better inform its management plan for IT hardware and software disposal.
Status: In progress (20% complete)
Activity 1.2.1.2: Explore opportunities to add the use non-toxic cleaning products into new and renewed leases at CRA facilities.
Recommendations report (output).
Consultations with PWGSC confirmed that the requirement to use non-toxic cleaning products in CRA facilities has been included in the CRA Standard Lease with PWGSC.
Status: Complete

[Footnote 1] As referenced in the document Coordinating the Fourth Round of Departmental Sustainable Development Strategies, June 2006.

CRA SD Strategy Goal 2: Our programs demonstrate sustainable service delivery.
Activities scheduled for completion in 2008-2009 that contributed to the Federal SD Goal(s) and/or Green Government Operations (GGO) Government-wide Target(s) below are noted explicitly in the “Department’s Expected Results” column.
  • Federal Goal 4: Sustainable Communities – Communities enjoy a prosperous economy, a vibrant and equitable society, and a healthy environment for current and future generations.
Expected Results for 2008-2009
Supporting Performance Measure(s)
Achieved CRA Results for 2008-2009
Activity 2.2.1.1: Integrate sustainability criteria into new key federal/provincial partnerships, where appropriate.
Percentage of partnership negotiations/discussions that included considerations of sustainability criteria; number of commitments completed in the action plan for integrating SD into partnerships.
The Agency promoted the use of sustainability criteria for developing Memoranda of Understanding (MOUs) and Letters of Intent (LOIs). To provide guidance on this requirement, a policy paper on SD was drafted. Of the 23 MOUs and LOIs issued during 2008-2009, a total of 16 or 70% incorporated SD provisions - they related mainly to process efficiencies.
Status: Complete
Activity 2.2.1.2: Promote the Community Volunteer Income Tax Program (CVITP) to ensure that eligible Canadians are aware of the assistance that can be obtained through the program; and provide program volunteers and community associations with the necessary software/computers to assist individuals to file their tax returns electronically.
Number of volunteers trained and number of community associations carrying out the CVITP in partnership with CRA; number of software/computers donated to the CVITP.
The CRA continued to leverage technology to reduce the paper burden and increase process efficiencies of the volunteers who help taxpayers during the tax filing season.
In 2008-2009, the CRA engaged 15,425 volunteers, and partnered with 2,311 community organizations. Volunteers helped to file a total of 482,800 tax returns, of which 60% were filed electronically. The Agency also posted training publications on CRA Intranet for ease of access by volunteers.
Status: Complete
Activity 2.2.1.3: Contribute to economic development in Canada and abroad by holding a leadership position within organizations, such as the Organization for Economic Co-operation and Development (OECD); and sharing information with partners on better tax administration, encouraging better economic practices, working with partners to develop internationally accepted tax rules, and managing and coordinating technical assistance projects in different countries.
[Federal Goal 4: Sustainable Communities – Communities enjoy a prosperous economy, a vibrant and equitable society, and a healthy environment for current and future generations.]
Membership and/or leadership position in international committees; shared information, best practices, and technical assistance with partners. (output)
The CRA continued to manage multilateral and bilateral relations with international organizations, and provide technical assistance on tax administration.
Status: Complete
Activity 2.3.1.1: Integrate principles of sustainable development, such as innovation and efficiency, into the CRA’s marketing and/or branding strategies, and advertising campaigns.
Type of SD concepts included in marketing and branding products.
The CRA developed corporate messages, as part of its brand, to equip employees to deliver clear and consistent messaging to both internal and external audiences when conducting CRA business. SD messages were developed, as part of the corporate messages to communicate the CRA commitment to SD. They were included in the Brand toolbox on the CRA Intranet. SD Coordinators were provided with tips for promoting the SD messages in their respective branches and regions.
The Agency's advertising radio campaign for the 2009 tax filing season continued to advocate electronic tax filing.
Status: Complete


CRA SD Strategy Goal 3: All employees apply sustainable development in their jobs.
Activities scheduled for completion in 2008-2009 that contributed to the Federal SD Goal(s) and/or Green Government Operations (GGO) Government-wide Target(s) below are noted explicitly in the “Department’s Expected Results” column.
Expected Results for 2008-2009
Supporting Performance Measure(s)
Achieved CRA Results for 2008-2009
Activity 3.1.1.1: Include meaningful and measurable SD expectations in the guidelines for preparing performance agreements for Executive Cadre (EC) and Management Group (MG) levels.
SD responsibilities in guideline document. (output)
The CRA updated and included SD clauses in the 2008-2009 guideline documents for preparing EC and MG performance agreements.
A total of 97% of ECs included SD clauses in their performance agreements - surpassing the March 2010 target of 90%. The results showed that 43% of MGs included SD clauses in their performance expectations in 2007-2008. The results are not yet available for 2008-2009. Promotion of the SD clauses to ECs and MGs will continue in 2009-2010.
Status: Complete
Activity 3.1.1.2: Continue to develop and deliver job-specific SD training for MG managers.
Number of MG Learning Program sessions with SD content delivered and number of participants.
The CRA continued to provide SD learning to the CRA Management Group (MG) via the Management Group Learning Program (MGLP). The purpose is to enhance the capacity of managers to influence employee decision-making that supports sustainable development. MGs received information on how to access SD resources, and how to support employees to apply SD in their jobs. During the period, 380 managers attended sessions under the MGLP for a total of 20 sessions.
Status: Complete
Activity 3.2.1.1: Innovate in the delivery of general SD awareness messages to employees through national campaigns, events, and local initiatives, such as Environment Week.
Results of and participation in national and local SD awareness campaigns and events.
The Agency continued to deliver SD communications to employees through the three national SD events; Earth Day, Environment Week, and Waste Reduction Week. Results from the most recent SD employee awareness survey showed that participation rates for the three national events were: Earth Day - 36%, Environment Week - 45%, and Waste Reduction Week - 54%. The number of SD page requests on the CRA Intranet increased by 18% in 2008-2009 vis-à-vis the previous period.
Status: Complete
Activity 3.2.1.2: Implement the SD Innovation Fund nationally to employees.
Number of Innovation Fund proposals received, accepted and results of funded projects.
Through the Sustainable Development Innovation Fund (SDIF), the CRA monitored the implementation of five new employee-driven SD projects. An assessment of the overall performance of the Fund was conducted; and a total of $37,000 was awarded to five projects chosen from 32 proposals received during the period. Key recommendations and best practices will be used to promote the expansion of successful projects within the Agency.
Status: In progress (80% complete)
Activity 3.2.1.3: Strengthen employee commitment to SD in workplace by providing employees and their managers with the necessary tools and examples to include SD commitments in employee performance agreements.
Web page and guidance material on including SD in employee performance agreements. (output)
After consulting internal stakeholders on the inclusion of SD commitments in employee performance expectations, it was decided to explore other options to strengthen employee commitment to SD.
Status: Work on the activity is suspended until further review.
Activity 3.2.1.5: Integrate SD information into orientation programs for new employees in the branches and regions.
Number of employee orientation programs amended to include SD and number of new employees reached.
In order to standardize the orientation information provided to new employees, the Agency provided the SD Network with SD information for integration into local orientation materials in all CRA branches and regions. This included the link to the SD component in the CRA online orientation course, A Good Start. Four regions and nine branches included SD information in their orientation programs.
Status: In progress (80% complete)


CRA SD Strategy Goal 4: Use modern systems that support and maintain sustainable development.
Activities scheduled for completion in 2007-2008 that contributed to the Federal SD Goal(s) and/or Green Government Operations (GGO) Government-wide Target(s) below are noted explicitly in the “Department’s Expected Results” column.
  • Federal Goal 6: Strengthen federal governance and decision-making to support sustainable development.
Expected Results for 2008-2009
Supporting Performance Measure(s)
Achieved CRA Results for 2008-2009
Activity 4.1.1.1: Continue to plan, implement, and report performance of the CRA Environmental Management System (EMS).
Timely SD and EMS reports that meet reporting timelines of the CRA and the Commissioner of the Environment and Sustainable Development (CESD).
All SD and EMS reports were delivered on time to the national committee, and to senior management. No information was requested by the CESD.
Status: Complete
Activity 4.1.1.3: Improve and formalize (where needed) the SD Network infrastructure in all branches and regions.
Type of improvements to the SD Network.
To strengthen the SD Network, the CRA completed and released an SD Committee Guideline. It includes information on how to recruit and retain local SD committee members. The SD Network reported that they used the information to re-establish and to improve their local SD committees.
Status: Complete
Activity 4.1.1.4: Improve SD performance reporting by aligning the data management and statistical analysis systems for the national, branch and regional SD action plans, and the environmental management programs of the EMS.
Improved system for data management and statistical analysis of SD Strategy and EMS (output).
To improve the data management system for SD, the Agency developed and released to the SD Network a Web-based Performance Reporting (PR) Tool. The benefits include a single repository for SD information; ease of access for users; and reduced administrative burden from the quarterly performance reporting process. Work remains to incorporate the EMS reporting component.
Status: In progress (84% complete)
Activity 4.2.1.1: Continue to integrate sustainability criteria into key programs and policies of the CRA.
[Federal Goal 6: Strengthen federal governance and decision-making to support sustainable development.]
Number and type programs, policies, and plans that were assessed using sustainability criteria.
The CRA promoted the SD criteria as a tool to help policy and program developers to incorporate SD considerations into their decisions and products. With the SD Criteria Guide posted on the SD Website, the SD Network promoted the guide to local policy and program developers within their respective branches and regions. Examples of application of the SD criteria include CRA Learning Policy, Canada Child Tax Benefit program, CRA Accommodation Strategy, and CRA Fleet Directive. Discussions also ensued to apply the SD criteria to the CRA Telework Policy, and the draft CRA Parking Policy.
Status: In progress (60% complete)
Activity 4.2.1.2: Develop an SD Report Card by establishing economic, social and environmental indicators spanning all business lines.
[Federal Goal 6: Strengthen federal governance and decision-making to support sustainable development.]
Number and type of social/economic/environmental indicators developed.
The environmental indicators for the CRA are already established as part of the CRA SD strategy. They include metrics for paper reduction, green procurement, solid waste diversion, and sustainable travel. Given the introduction of the Federal Sustainable Development Act, consideration will be given to new reporting requirements and linkages between departmental/agency and national strategies prior to advancing this activity.
Status: In progress (30% complete)