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2008-09
Departmental Performance Report



Canada Border Services Agency






Supplementary Information (Tables)






Table of Contents




Sources of Respendable and Non-Respendable Revenue



Respendable Revenue
($ thousands)
Program
Activity
Actual
2006-07
Actual
2007-08
2008-09
Main
Estimates
Planned
Revenue
Total
Authorities
Actual
Access
Rights and privileges 1,867 1,520 867 867 1,422 1,422
Services of a regulatory nature 4,516 5,524 5,522 5,522 5,275 5,275
Services of a non-regulatory nature 14,125 13,070 11,007 11,007 12,883 12,883
Total – Access 20,508 20,114 17,396 17,396 19,580 19,580
Science- and Technology-based Innovation
Rights and privileges (see Note) 390 620 314 314 181 181
Total – Science- and Technology-based Innovation 390 620 314 314 181 181
Total Respendable Revenue 20,898 20,734 17,710 17,710 19,761 19,761

Note: The actual amounts for 2006–07 were classified as non-respendable.

Explanation: Most of the $2 million increase between the planned and the actual respendable revenue is due to the collection of provincial sales tax/administration fees.



Non-Respendable Revenue
($ thousands)
Program
Activity
Actual
2006-07
Actual
2007-08
2008-09
Main
Estimates
Planned
Revenue
Total
Authorities
Actual
Access
Sale of goods and services            
Public building and property rental 296 337   269   342
Total – Access 296 337   269   342
Security
Adjustments to previous year's expenditures 4,200 2,605   1,344   930
Sale of goods and services            
Services of a regulatory nature 1,926 1,863   1,938   3,894
Total – Sale of goods and services 1,926 1,863   1,938   3,894
Miscellaneous            
Goods and services tax/harmonized sales tax, customs import duties, excise tax and Air Travellers Security Charge 2,824 2,899   2,499   2,308
Court fines 1,037 1,212   1,194   559
Seizures 15,727 21,735   22,259   46,702
Interest and penalties 26,785 30,154   15,955   23,204
Other 1,859 1,822   550   1,841
Total – Miscellaneous 48,232 57,822   42,457   74,614
Total – Security 54,358 62,290   45,739   79,438
Total Non-respendable Revenue 54,654 62,627   46,008   79,780



User Fees


User Fee: Broker Licence and Examination Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1992

Performance Standard: Results received four to six weeks from the date of examination; licences processed within four months.

Performance Results: Standards met 100 percent of the time.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
400 337 300 2009-10 377 300
2010-11 377 300
2011-12 377 300


User Fee: Canadian Food Inspection Agency Fees Notice

Fee Type: Regulatory

Fee-setting Authority: Canadian Food Inspection Agency Act

Date Last Modified: 1997

Performance Standard: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance Results: Inspection activities were provided in accordance with corresponding federal regulations.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,300 1,941 2,185 2009-10 2,150 2,185
2010-11 2,150 2,185
2011-12 2,150 2,185


User Fee: CANPASS Program

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2008

Performance Standard: The Canada Border Services Agency's (CBSA) facilitation programs offer a faster and more simplified passage for people and goods (personal and commercial) across the border while ensuring the security of Canada and the United States. User fees apply to people who wish to participate in these facilitated programs. There is a standard four- to six-week application processing time (see Note 2).

Performance Results: These facilitated programs offer participants ongoing benefits and facilitated border crossing into Canada, or into Canada and the United States. Approximately 80 percent of applications are processed within 4 to 6 weeks (see Note 2).



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 553 3,700 2009-10 270 3,700
2010-11 270 3,700
2011-12 270 3,700


User Fee: Customs Bonded Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Tariff

Date Last Modified: 1996

Performance Standard: Operator receives notice of determination 100 percent of the time within four weeks after an audit or examination.

Performance Results: Operator receives notice of determination 100 percent of the time within four weeks after an audit or examination.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 430 1,600 2009-10 500 1,600
2010-11 500 1,600
2011-12 500 1,600


User Fee: Customs Special Services Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1986

Performance Standard: A service standard for customs special services has been established and will be implemented in 2009.

Performance Results: The performance result will be published in the CBSA's 2009–10 Departmental Performance Report.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
250 224 716 2009-10 220 715
2010-11 220 715
2011-12 220 715


User Fee: Customs Sufferance Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1996

Performance Standard: Applications processed within 60 business days.

Performance Results: 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
600 572 930 2009-10 600 952
2010-11 600 952
2011-12 600 952


User Fee: Fees Charged for Processing Access Requests Filed Under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standard: Response provided within 30 days after receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details.

Performance Results: In 2008–09, the CBSA received 1,155 requests under the Access to Information Act. Although the Agency experienced a higher than anticipated volume of requests, it has significantly improved its response times: 95.1 percent of access requests were processed within the statutory time frames. The CBSA's three-year action plan to strengthen and stabilize the access to information and privacy function is largely complete. In addition, steps have been taken to address the eight report card recommendations that were recently made by the Information Commissioner of Canada.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8 7 1,840 2009-10 8 1,991
2010-11 8 2,190
2011-12 8 2,400


User Fee: Free and Secure Trade (FAST) Program

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007 (see Note 1)

Performance Standard: The CBSA's facilitation programs offer a faster and more simplified passage for people and goods (personal and commercial) across the border while ensuring the security of Canada and the United States. User fees apply to persons who wish to participate in these facilitated programs. There is a standard four- to six-week application processing time (see Note 2).

Performance Results: These facilitated programs offer participants ongoing benefits and facilitated border crossing into Canada, or into Canada and the United States. Approximately 80 percent of applications are processed within four to six weeks (see Note 2).



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost* Fiscal Year Forecast Revenue Estimated Full Cost*
425 384 15,705 2009-10 425 15,705
2010-11 425 15,705
2011-12 425 15,705

* The full cost and estimated full cost figures include an estimate for other government departments; these figures represent the best available cost data. Participating other government departments in the FAST program from 2008 to 2012 are the RCMP and the Canadian Security Intelligence Service.


User Fee: NEXUS Program

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007 (see Note 1)

Performance Standard: The CBSA's facilitation programs offer a faster and more simplified passage for people and goods (personal and commercial) across the border, while ensuring the security of Canada and the United States. User fees apply to people who wish to participate in these facilitated programs. There is a standard four- to six-week application processing time (see Note 2).

Performance Results: These facilitated programs offer participants ongoing benefits and facilitated border crossing into Canada, or into Canada and the United States. Approximately 80 percent of applications are processed within four to six weeks (see Note 2).



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,500 2,876 26,609 2009-10 3,560 21,871
2010-11 2,850 16,351
2011-12 2,900 17,351


User Fee: Storage Charges for Queen's and Frontier Warehouses

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1992

Performance Standard: Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.

Performance Results: 15 successful claims made against the Crown for damage or loss.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
250 74 415 2009-10 100 415
2010-11 100 415
2011-12 100 415


Notes:

  1. The NEXUS and FAST fees were modified and the reduced fees were published in Customs Notice 07-034. A regulatory amendment to the Presentation of Persons (2003) Regulations is currently in progress.

  2. The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made available to the public on the Internet and in program brochures and guides.



External Fees



External Fee Service Standard Performance Results Stakeholder Consultation
Broker licence and examination fees Results received four to six weeks from date of examination; licences issued within four months. Performance standards have been met. Consultation undertaken through the Border Commercial Consultative Committee.
Canadian Food Inspection Agency fees notice Inspection activities are to be provided in accordance with corresponding federal regulations. Inspection activities were provided in accordance with corresponding federal regulations.  
CANPASS program (Private Boats, Private Aircraft, Corporate Aircraft, Air) Four to six weeks* 80 percent of applications processed within four to six weeks.*  
Customs bonded warehouse licence fees Operator to receive notice of determination within four weeks after an audit or examination. Operator receives notice of determination 100 percent of the time within four weeks after an audit or examination. Consultation undertaken through the Border Commercial Consultative Committee.
Customs special services fees A service standard for customs special services has been established and will be implemented in 2009. The performance results will be published in the CBSA's 2009–10 Departmental Performance Report. Methods of stakeholder consultation are currently under assessment.
Customs sufferance warehouse licence fees Applications processed within 60 business days. 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days. Consultation undertaken through the Border Commercial Consultative Committee.
FAST program Four to six weeks* 80 percent of applications processed within four to six weeks.*  
Fees charged for processing access requests filed under the Access to Information Act Response provided within 30 days after receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details. In 2008–09, the CBSA received 1,155 requests under the Access to Information Act. Although the Agency experienced a higher than anticipated volume of requests, it has significantly improved its response times: 95.1 percent of access requests were processed within the statutory time frames. The CBSA's three-year action plan to strengthen and stabilize the access to information and privacy function is largely complete. In addition, steps have been taken to address the eight report card recommendations that were recently made by the Information Commissioner of Canada. The service standard is established by the Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat regarding amendments made in 1986 and 1993.
NEXUS program Four to six weeks* 80 percent of applications processed within four to six weeks.*  
Storage charges for Queen's and frontier warehouses Goods to be handled with care and stored in a secure manner to safeguard against damage or loss. 15 successful claims were made against the Crown for damage or loss.  

* The performance results reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.




Details on Project Spending



($ thousands)
Program Activity Current Estimated
Total Cost
Actual
2006-07
Actual
2007-08
2008-09
Main
Estimates
Planned
Spending
Total
Authorities
Actual
Projects – Close out
Clarenceville, Que. 1,385 12 79 - - - -
Revenue ledger 2,232 - 2,232 - - - -
Emerson West, Man. 12,658 3 - 4 4 4 -
Projects – Implementation
Andover, N.B. 6,445 4,208 953 83 83 90 90
Cascade, B.C. 2,980 2,043 148 6 6 30 6
Douglas, B.C. 45,630 12,765 14,761 8,404 8,404 7,672 7,672
Lacolle, Que. 2,449 440 2,004 10 10 10 8
Stanstead Route 55 (Rock Island), Que. 18,477 1,398 171 233 233 233 79
NEXUS Air expansion 58,448 - 12,793 11,363 11,363 11,363 11,120
Business resumption program 23,963 4,483 7,551 3,873 3,873 3,873 3,761
Projects – Initial Planning and Identification
St. Stephen, N.B. 21,509 535 4,865 16,191 16,191 15,886 15,886
Rigaud, Que. 54,000 318 861 6,348 6,348 1,581 1,227
Fraser, B.C. 2,096 144 949 1,638 1,638 1,619 1,619
Aldergrove, B.C. 12,000 6 - 250 250 250 -
Enhancing road and rail cargo security – eManifest (see Note 4) 396,001 10,870 36,353 95,127 95,127 111,775 58,243
Canada–U.S. Harmonized Risk Scoring/Advanced Trade Data (see notes 3 and 4) 38,864 1,566 2,206 10,965 10,965 10,965 3,898
Passenger Name Record Push Initiative 53,157 - 6,716 12,097 12,097 18,097 11,531
Automated Border Clearance 2,724 - 518 - - 2,206 2,168
Air Cargo Security 12,100 - 2,999 4,200 4,200 4,200 2,992
U.S. Western Hemisphere Travel Initiative 6,798 - - 3,706 3,706 3,706 952
U.S. Western Hemisphere Travel Initiative – NEXUS 20,955 - - 12,560 12,560 12,560 9,749
Total 794,871 38,791 96,159 187,057 187,057 206,119 130,999

Notes:

  1. Planned spending comprises Main Estimates.

  2. Total authorities comprises Main Estimates, Supplementary Estimates and internal transfers.

  3. Current estimated costs were modified to reflect the real figures.

  4. Actual spending figures for 2006–07 were modified to reflect the actual numbers.




 Status Report on Major Crown Projects

eManifest

Description

One of the strategies that the Canada Border Services Agency (CBSA) employs in managing the border is the use of advance information to identify and stop high-risk people and goods before they arrive in Canada. Having successfully implemented the marine and air components of the Advance Commercial Information initiative, the CBSA is now in Phase III, which is known as eManifest.

eManifest is a key priority under the Security and Prosperity Partnership of North America. Under eManifest, carriers, freight forwarders and importers will transmit real-time and concurrent advance commercial and crew information to the Agency. eManifest will contribute to a key Agency strategy — to "push the border out" — and position the CBSA to obtain the information necessary to identify and interdict threats before their arrival in Canada. This next phase of the Advance Commercial Information initiative solidifies the Agency's commitment to provide CBSA officers with electronic pre-arrival cargo information so that they have the right information at the right time to identify health, safety and security threats related to commercial goods before the goods arrive in Canada.

eManifest will feature the following:

  • reporting using electronic data interchange;

  • an Internet portal;

  • automated risk assessment;

  • an enhanced client notification system;

  • a data warehouse and associated business intelligence tools; and

  • compliance management and management information reporting.

Project Phase

eManifest is currently in the analysis and design phase. The following eManifest readiness activities have been completed or are nearing completion:

  • information technology prerequisites; and

  • Synchronous Technology and Application Release configuration and independent service delivery.

Preliminary project approval was granted on October 5, 2006, and effective project approval was granted on November 29, 2007.



Leading and Participating Departments and Agencies
Lead department or agency Canada Border Services Agency
Contracting authority Canada Revenue Agency and Public Works and Government Services Canada
Participating departments and agencies n/a



Prime and Major Subcontractor(s)
Prime contractor n/a
Major subcontractor(s) n/a


Major Milestones

Project start date: October 2006.
Estimated date of completion: Fall 2014. This date has been revised to take into account the requirement for full implementation by project stakeholders and the CBSA.


Major Milestones
Ref. # Major Milestone Date
1 eManifest readiness — Information technology prerequisites and Phase I deployment of the Synchronous Technology and Application Release configuration and independent service delivery. Implemented
November 2007
2

eManifest readiness — Automated in-transit pilot project (Phase I):

  • Enhancements to support linkages between the existing commercial systems; and

  • Enhancements to the notification system to advise trade chain partners when information has been received.

Implemented June 2008
3 Electronic reporting for rail (Phase I) Implemented March 2009
4
  • Electronic data interchange reporting in highway mode

  • Internet portal for highway mode

  • Development of eManifest compliance management and client support program

Spring 2010
5 Electronic reporting for rail (Phase II) Fall 2010
6
  • Electronic data interchange reporting for secondary cargo

  • Internet portal for secondary cargo

  • Enhanced notification system

Summer 2011
7
  • Electronic data interchange reporting for importer admissibility data

  • eManifest compliance management and client support program

  • Internet portal for importers/brokers

  • Enhanced notification system

  • Passage for all modes

Spring 2012
8
  • Risk assessment for all modes

  • Business intelligence data warehouse

Summer 2012
9
  • Electronic data interchange reporting for marine/air crew

  • Risk assessment for marine/air retrofits

  • Passage for highway mode retrofit

Winter 2012

Progress Report and Explanations of Variances

In 2008–09, the following eManifest activities were accomplished:

  • Progress was made in the development and deployment of various project components and readiness activities.

  • Investments in information technology infrastructure were made to enable the CBSA to simultaneously deliver on several initiatives. The level of systems integration within the CBSA has been reduced so that each line of business will be able to develop, test and implement new software and applications independently.

  • Two system releases occurred in 2008–09. These preparatory releases are foundational requirements for future builds. In addition, progress was made to develop the Internet portal to be used by the trade community and to plan and prepare for the future implementation of other infrastructure components, including the electronic reporting of highway information by carriers, a data warehouse and business intelligence tool sets.

  • eManifest readiness — automated in-transit pilot project (Phase I):

    • enhancements were implemented that support linkages between the CBSA's and U.S. Customs and Border Protection's existing commercial systems;

    • to accompany the system upgrades, the CBSA and U.S. Customs and Border Protection have agreed to work cooperatively to communicate information related to in-transit cargo shipments; and

    • upgrades were made to the CBSA's notification system that advises trade chain partners when information has been received.

As a result of the above-referenced activities, the CBSA will receive cargo and conveyance data related to Canadian goods moving in transit via the United States in electronic format from trade chain members and exit notifications from U.S. Customs and Border Protection.

  • The CBSA implemented Phase I of a two-phased approach to update the CBSA's business system to allow for multiple message standards from the rail importing community.

  • On March 30, 2009, Bill S-2, An Act to amend the Customs Act, was heard at the Senate Standing Committee on National Security and Defence. On March 31, 2009, the Committee's report was tabled in the Senate.

  • Given the size and scope of eManifest, a strong emphasis on professional project management and the use of appropriate tools for the project environment was deemed critical to ensure its success. The project schedule was officially approved and a baseline was established to help track and monitor the progress of key deliverables moving forward.

  • The Electronic Commerce Client Requirements Document for highway carriers was distributed to the trade community for discussion and finalization.

  • The CBSA regularly met with external stakeholders through the eManifest Stakeholder Partnership Network and other consultative forums on the design, development, implementation and communication of eManifest. The CBSA also held significant consultations with the trade community, through the eManifest Stakeholder Partnership Network, on eManifest design and development issues, including the following:

    • policy decisions;

    • importer admissibility data requirements;

    • shipment information requirements;

    • the Electronic Commerce Client Requirements Document for highway carriers; and

    • the eManifest portal prototype.

Explanation of variances:

  • Effective project approval was granted to the Agency in November 2007.

  • Agency reference levels still reflect preliminary project approval funding amounts. This has resulted in carry-forward variances to reflect effective project approval project plans.

  • Expenditures were less than expected in 2008–09 due to re-planning of certain activities of the project, which has resulted in a carry forward into 2009–10.

  • The project plan has been revised to align to available fiscal year budgets.

Industrial Benefits

Because eManifest will help provide CBSA officers with the right information at the right time, Canadian industry will benefit from more certainty at the border and from streamlined release processes. This will enable both industry and the CBSA to manage commercial import volumes more effectively. In addition, eManifest functionality will enable the seamless movement of goods through secure international trade-supply chains. With improved controls along the international trade-supply chains, the CBSA can more efficiently allocate resources to ensure that integrated border services further national security and safety priorities, while continuing to facilitate the free flow of low-risk people and goods.

Air Cargo Security

Description

The primary objective of the Air Cargo Security initiative is to develop a comprehensive air cargo security regime in Canada that will mitigate the risks associated with the introduction of explosives in cargo or mail and the use of cargo aircraft as weapons. Through design and pilot testing, supply-chain programs to identify low-risk cargo will be developed and procedures will be identified to screen high-risk and targeted cargo.

Project Phase

Phase 1: completed by Transport Canada.
Phases 2 and 3: project development and pilot testing was completed on March 31, 2009.

Note: Some milestones have completion dates after March 31, 2009, due to delays in completing one or more constituent deliverables for a number of reasons. Members of the steering committee, including the Treasury Board of Canada Secretariat, were provided with updates on these delays as they were identified. All dates shown in the Major Milestones table are the most recent dates of completion and are extracted from the latest version of the baseline master schedule for the project.



Leading and Participating Departments and Agencies
Lead department or agency Transport Canada
Contracting authority Public Works and Government Services Canada and the Canada Revenue Agency
Participating departments and agencies Canada Border Services Agency



Prime and Major Subcontractor(s)
Prime contractor n/a
Major subcontractor(s) n/a


Major Milestones

Start date: September 1, 2006.
Projected date of completion: March 31, 2009.

  • The project definition will lay the groundwork for future enhancements leading to a measured and balanced Canadian approach to align the Air Cargo Security initiative with international standards.

  • The project will explore ways to further protect aviation security and those working in the air cargo supply chain while ensuring the efficient flow of goods both domestically and internationally.

  • The milestones listed below are aimed at ensuring the project is progressing in an approved manner as per the approved project plan.


Major Milestones
Ref. # Major Milestone Date
1 Report to the Treasury Board of Canada Secretariat on project management plans and controls submitted. July 7, 2007
2 Design, development and evaluation security standards completed. March 31, 2008
3 Definition of the operating environment, characteristics and screening models for "break bulk" air cargo screening completed. October 31, 2007
4 Commercial off-the-shelf Secure Supply Chain Management System prototype populated. December 31, 2007
5 Initial evaluations of screening technologies in controlled environment completed. February 29, 2008
6 Interim report on project progress submitted to the Treasury Board of Canada Secretariat. March 31, 2008
7 Piloting of the Secure Supply Chain Management System prototype completed. June 2, 2008
8 Report on the Security and Prosperity Partnership of North America commitments for air cargo security completed. June 30, 2009
9 Evaluation of security assessments and plans for the project completed. July 31, 2008
10 Assessment of potential program enhancements for the CBSA that could be derived from the Secure Supply Chain Management System completed. May 29, 2009
11 Recommendations for air cargo screening for the Air Cargo Security initiative completed. August 31, 2008
12 Interoperability analysis between Transport Canada and the CBSA completed. September 30, 2008
13 Supply-chain system regulatory and compliance program requirements drafted. May 31, 2009
14 Final recommendations for the Air Cargo Security initiative completed. June 18, 2009
15 Close out of phases 2 and 3. March 31, 2009
(some work has been carried into 2009–10)

Progress Report and Explanations of Variances


  • The CBSA is accountable for completing milestone 10.

  • The report has been written and is being reviewed for final approval.

  • Transport Canada is responsible for milestones 1 through 15 except for milestone 10.

  • Some milestones have completion dates after March 31, 2009, due to delays in completing one or more constituent deliverables for a number of reasons. Members of the steering committee, including the Treasury Board of Canada Secretariat, were provided with updates on these delays as they were identified. All dates shown in the Major Milestones table are the most recent dates of completion and are extracted from the latest version of the baseline master schedule for the project.

Industrial Benefits (Business Goals)


  • Protect the Canadian public and those working in the air cargo supply chain.

  • Streamline trade through risk management.

  • Promote the movement of goods both domestically and internationally through effective trade supply chains.

  • Improve the ability of the CBSA to detect high-risk cargo.

  • Improve controls and make better and more efficient allocations of CBSA resources.

  • Ensure the efficient flow of goods that contributes to Canada's economic prosperity.



Horizontal Initiatives

Supplementary information on the CBSA's participation in horizontal initiatives can be found on the Treasury Board of Canada Secretariat's Web site.



Sustainable Development Strategy

Summary

The Canada Border Services Agency (CBSA) has made challenging sustainable development commitments with the aim of making significant progress towards achieving its vision of sustainable development. The Agency has demonstrated its commitment to sustainable development and has shown leadership in this field and this is reflected by an overall increase in sustainable development awareness among its employees.

The CBSA has completed the first two years of its Sustainable Development Strategy 2007–2009, and it has made significant gains towards integrating sustainable development into its decision-making processes and culture as a whole. To improve the continuity of and ensure the success of its long-term goals, the Agency based its 2008–09 commitments on those of the previous fiscal year. In 2007–08, the CBSA's emphasis was on linking sustainable development to existing policies and programs; in 2008–09, targets were focused on integrating sustainable development practices into program delivery.

More information can be found in the CBSA's Sustainable Development Strategy 2007–2009, which is available on the CBSA's Web site.


Sustainable Development Strategy Departmental Goals:
1. The CBSA is a socially responsible organization.

Sustainable Development Strategy Departmental Objective:
1.1. Forge strategic partnerships to leverage the strengths of the CBSA's mandate.

Sustainable Development Strategy Departmental Target:
1.1.1. By March 31, 2008, develop a partnership strategy on sustainable development horizontal issues.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
The CBSA's mandate is maximized. Partnership strategy on sustainable development horizontal issues developed. Results reported in 2008.



Sustainable Development Strategy Departmental Target:
1.1.2. By March 31, 2009, forge three internal and/or external strategic partnerships.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
The CBSA's mandate is maximized. Number and percentage of partnership agreements.

The CBSA forged three strategic partnerships:

  • The CBSA, Public Works and Government Services Canada, and the Secure Channel consortium are partners in implementing a secure electronic forms service;

  • The CBSA, Public Works and Government Services Canada, the Semiahmoo First Nation, BC Parks, the British Columbia Ministry of Transportation and Infrastructure, the City of Surrey, the Surrey Chamber of Commerce, the White Rock and South Surrey Chamber of Commerce, the Peace Portal Golf Course and Friends of the Peace Arch Park are partners in the Leadership in Energy and Environmental Design certification for the CBSA's custodial redevelopment project in Douglas, British Columbia; and

  • The CBSA, Public Works and Government Services Canada, Natural Resources Canada, the Royal Canadian Mounted Police, the Province of Quebec, the Municipality of Rigaud and some private sector contractors are partners in the CBSA Learning Centre expansion in Rigaud, Quebec.

Note: Many internal strategic partnerships were also forged among branches and regions.




Sustainable Development Strategy Departmental Objective:
1.2. Endorse the Federal House in Order initiative to reduce greenhouse gas emissions.

Sustainable Development Strategy Departmental Target:
1.2.1. By March 31, 2008, develop a 2007–12 greenhouse gas emissions reduction strategy.

Federal Goal: Reduce greenhouse gas emissions.


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Greenhouse gas emissions are reduced. Greenhouse gas emissions reduction strategy completed. Results reported in 2008.



Sustainable Development Strategy Departmental Target:
1.2.2. By March 31, 2009, implement phase 1 of the 2007–12 greenhouse gas emissions reduction plan.

Federal Goal: Reduce greenhouse gas emissions.


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Greenhouse gas emissions are reduced. Percentage of reduction of greenhouse gas emissions.

The CBSA implemented phase 1 of the 2007–12 greenhouse gas emissions reduction plan:

  • it completed a greenhouse gas emissions inventory for the Agency;

  • it identified a baseline year for the Agency to measure progress on managing its greenhouse gas emissions;

  • based on the inventory, it developed a greenhouse gas emissions management strategy and action plan; and

  • it implemented the initial actions necessary to meet the 2007–09 targets identified in the greenhouse gas emissions management strategy and action plan.




Sustainable Development Strategy Departmental Target:
1.2.3. Annually apply Leadership in Energy and Environmental Design certification standards for new CBSA-owned border crossing facilities.

Federal Goal: Reduce greenhouse gas emissions.


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Resources are used in a sustainable manner. Number and percentage of new Leadership in Energy and Environmental Design-certified facilities.

No new facilities were Leadership in Energy and Environmental Design-certified; however, four facilities are currently in the certification process:

  • Andover, New Brunswick;

  • the CBSA Learning Centre expansion in Rigaud, Quebec;

  • Douglas, British Columbia; and

  • St. Stephen, New Brunswick.




Sustainable Development Strategy Departmental Target:
1.2.4. Annually reduce by 15 percent (from 2002–03 levels) greenhouse gas emissions per vehicle kilometre.

Federal Goal: Reduce greenhouse gas emissions.


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Greenhouse gas emissions are reduced. Annual average of greenhouse gas emissions per vehicle kilometre.

The target, to read as intended and to be compatible with the equivalent Government of Canada target, should be "By March 31, 2010, reduce by 15 percent (from 2002–03 levels) greenhouse gas emissions per vehicle kilometre."

Results not reported until 2010.




Sustainable Development Strategy Departmental Target:
1.2.5. Annually purchase ethanol-blended fuel for vehicle fleet, where available.

Federal Goal: Reduce greenhouse gas emissions.


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Greenhouse gas emissions are reduced. Percentage of ethanol-blended gasoline purchased. The CBSA purchased 84,717 litres of ethanol or ethanol-blended gasoline in 2008–09, which represents 4.5 percent of all vehicle fuel purchased.



Sustainable Development Strategy Departmental Objective:
1.3. Utilize green procurement to advance the government-wide sustainable development objectives.

Sustainable Development Strategy Departmental Target:
1.3.1. By March 31, 2008, develop and implement a national green procurement program.

Federal Goal: Strengthen federal governance and decision making to support sustainable development.


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Agency procurement is sustainably planned and managed. Dollar value and percentage of green assets purchased (goods and services). Results reported in 2008.



Sustainable Development Strategy Departmental Target:
1.3.2. By March 31, 2010, develop and implement a life-cycle approach to asset management.

Federal Goal: Strengthen federal governance and decision making to support sustainable development.


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Assets are sustainably planned and managed. Number and percentage of asset categories identified and managed according to the life-cycle approach. Results not reported until 2010.



Sustainable Development Strategy Departmental Target:
1.3.3. By March 31, 2010, train all procurement personnel on green procurement.

Federal Goal: Strengthen federal governance and decision making to support sustainable development.


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Employees apply green procurement principles. Number and percentage of procurement personnel trained. Results not reported until 2010.



Sustainable Development Strategy Departmental Goal:
2. The CBSA is an employer of choice.

Sustainable Development Strategy Departmental Objective:
2.1. Enhance environmental performance of the CBSA's operations.

Sustainable Development Strategy Departmental Target:
2.1.1. By March 31, 2009, develop and implement an environmental management system.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Environmental impacts are minimized and environmental performance is continually improved. Number of significant environmental aspects that are identified and managed by the environmental management system.

The CBSA identified and managed six significant environmental aspects:

  • contaminated sites;

  • greenhouse gas;

  • halocarbons;

  • paper;

  • storage tanks; and

  • water.




Sustainable Development Strategy Departmental Target:
2.1.2. By March 31, 2010, develop and implement an environmental database.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Reports for internal and external stakeholders are generated. Number of environmental aspects that are managed by the environmental database. Results not reported until 2010.



Sustainable Development Strategy Departmental Objective:
2.2. Utilize technology to make effective and efficient use of resources.

Sustainable Development Strategy Departmental Target:
2.2.1. By March 31, 2012, develop and implement an electronic information management system.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Information is sustainably managed. Number and percentage of electronic information management system components developed and implemented. Results not reported until 2012.



Sustainable Development Strategy Departmental Target:
2.2.2. By March 31, 2008, develop and implement a paper reduction policy.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Consumption of paper is reduced. Volume of paper purchased (office paper and forms). Results reported in 2008.



Sustainable Development Strategy Departmental Target:
2.2.3. By March 31, 2008, undertake a pilot project that uses technology in boardrooms to reduce travel.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Travelling and associated costs are reduced. Number of electronic components installed in boardrooms. Results reported in 2008.



Sustainable Development Strategy Departmental Goal:
3. The employees of the CBSA contribute to a sustainable Canada.

Sustainable Development Strategy Departmental Objective:
3.1. Build capacity and enhance sustainable development awareness.

Sustainable Development Strategy Departmental Target:
3.1.1. By March 31, 2009, develop and implement a national sustainable development awareness program.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Knowledge and understanding of sustainable development is increased. Number and percentage of sustainable development awareness initiatives that have been identified and implemented.

The CBSA informed employees of Public Works and Government Services Canada's online compensation tool that helps to alleviate the paper burden. On its intranet site, the CBSA launched an online course, Sustainable Development Principles and Practices, and promoted Earth Hour, Earth Day and Canadian Environment Week.

Note: Sustainable development initiatives also took place in the branches and regions.




Sustainable Development Strategy Departmental Target:
3.1.2. By March 31, 2009, develop and implement a national sustainable development recognition program.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Employees have contributed to sustainable development. Number and percentage of recognized employees who have contributed to sustainable development initiatives.

The CBSA developed and implemented a national sustainable development recognition program.

This program is currently under revision. As a result, candidates were not nominated in 2008–09.




Sustainable Development Strategy Departmental Target:
3.1.3. By March 31, 2008, create a virtual sustainable development centre of expertise.

Federal Goal: n/a


Expected Results Supporting Performance Measure(s) Achieved Departmental Results
Knowledge and understanding of sustainable development is increased. Number of click-through rates on the virtual sustainable development centre of expertise. Results reported in 2008.




Green Procurement

Meeting Policy Requirements

Has the department incorporated environmental performance considerations in its procurement decision-making processes?


Yes

Summary of initiatives to incorporate environmental performance considerations in procurement decision-making processes:

  • The Canada Border Services Agency (CBSA) used Public Works and Government Services Canada standing offers (for example, for vehicles) to purchase CBSA assets.

  • The CBSA encouraged the use of double-sided printing for requests for proposals and the use of recycled paper for bids.

  • The CBSA communicated the availability of green procurement training to CBSA personnel.

  • The CBSA initiated a centralized asset management framework in 2009 that will incorporate environmental factors into the planning, acquisition, use and disposal of goods and services, as well as into policies and guidelines.

Results achieved:

  • The CBSA met the requirements of the Policy on Green Procurement by using Public Works and Government Services Canada standing offers.

  • CBSA contracting officers used double-sided printing and recycled paper for bids.

Green Procurement Targets

Has the department established green procurement targets?


Yes

Are these green procurement targets the same as those identified in your Sustainable Development Strategy?


Yes

Summary of green procurement targets:

  • Develop and implement a national green procurement program.

  • Train all procurement personnel on green procurement.

  • Develop and implement a life-cycle approach to asset management.

  • Develop and implement a paper reduction policy.

Results achieved:

Results will not be reported on until 2010.




Response to Parliamentary Committees and External Audits



Response to Parliamentary Committees

The Standing Committee on Public Accounts conducted a review of Chapter 5 ("Keeping the Border Open and Secure") of the 2007 October Report of the Auditor General of Canada. The Committee tabled its report on February 25, 2009, and made four recommendations:

  1. The Canada Border Services Agency (CBSA) should provide a status report on the implementation of the audit recommendations by December 31, 2008.

  2. The CBSA should include its risk management strategies in its 2008–09 Departmental Performance Report.

  3. The CBSA should include the status of its training models in its 2008–09 Departmental Performance Report.

  4. The CBSA should review the fees process to ensure no additional charges are levied for random inspections.

The CBSA's response to the Standing Committee on Public Accounts report will be tabled in 2009–10.



Response to the Auditor General of Canada (including to the Commissioner of the Environment and Sustainable Development)

The Office of the Auditor General of Canada conducted an audit of the CBSA's management of the detentions and removals programs.

Chapter 7 ("Detention and Removal of Individuals") of the 2008 May Report of the Auditor General of Canada examines the management of detentions and removals by the CBSA and the actions taken since the 2003 audit of Citizenship and Immigration Canada's control and enforcement program. The specific audit objectives were the following:

  1. To determine whether there is a clear articulation of accountability between Citizenship and Immigration Canada and the CBSA to support the consistent administration of the Immigration and Refugee Protection Act, and the adequacy of performance reporting for the detention and removal of individuals.

  2. To determine whether the Agency consistently manages the detention of individuals in compliance with its policies and standards, and with due regard to economy.

  3. To determine whether the CBSA manages the removal of individuals on the basis of risk and in a cost-effective manner.

The audit was tabled in May 2008 and it made three recommendations. The Agency's response is included in the audit report.

The Office of the Auditor General of Canada also conducted an audit on national security. Chapter 1, "National Security: Intelligence and Information Sharing," of its 2009 March status report examines whether the Government of Canada has made satisfactory progress in implementing the recommendation from the 2003 November Report of the Auditor General of Canada, Chapter 10, "Other Audit Observations," ("Independent reviews of security and intelligence agencies"), and in implementing the selected recommendations from the 2004 March Report of the Auditor General of Canada, Chapter 3, "National Security in Canada—The 2001 Anti-Terrorism Initiative."

The audit was tabled in March 2009 and made one recommendation. The Agency's response is included in the audit report.



External Audits

None.




Internal Audits and Evaluations

Internal Audits (current reporting period)



Name of Internal Audit Audit Type Status Completion Date Electronic Link to Report
Asset management — detection technology equipment Assurance Completed May 2008 Audit of Asset Management – Detection Technology Equipment
Staffing management accountability framework Assurance Completed May 2008 Audit of the Staffing Management Accountability Framework
Arming Initiative Assurance Completed October 2008 Audit of the Arming Initiative
Emergency preparedness Assurance Completed October 2008 Audit of Emergency Preparedness
Information technology infrastructure — general controls Assurance Completed October 2008 Audit of Information Technology Infrastructure – General Controls
Year-end cash cut-off procedures for the 2007–08 fiscal year Assurance Completed October 2008 Audit of Fiscal 2007–08 Year-end Cash Cut-off Procedures
Section 34 — Financial Administration Act procedures Assurance Completed December 2008 Audit of Delegated Authority Under Section 34 of the Financial Administration Act
Control and disposal of goods seized under the Customs Act Assurance Completed February 2009 Audit of the Control and Disposal of Goods Seized Under the Customs Act
Customs Self Assessment Program Assurance Completed April 2009 Customs Self Assessment Program
Section 33 — Financial Administration Act procedures Assurance Completed April 2009 Audit of Delegated Authorities Under Section 33 of the Financial Administration Act
Business continuity plans Assurance In progress 2009  
Canada Border Services Agency (CBSA)/Canadian Food Inspection Agency memorandum of understanding for food, animal and plant inspections Assurance In progress 2009  
Commercial permit enforcement Assurance In progress 2009  
Governance and strategic directions Assurance In progress 2009  
Occupational health and safety Assurance In progress 2009  
Responsibility for and organization of financial management Assurance In progress 2009  
System under development — eManifest Assurance In progress 2009  
Year-end cash cut-off procedures for the 2008–09 fiscal year Assurance In progress 2009  
Training and development Assurance Deferred    
Values and ethics program Assurance Cancelled    

Evaluations (current reporting period)



Name of Evaluation Program Activity Evaluation Type Status Completion Date Electronic Link to Report
Trusted travellers — NEXUS Highway and Free and Secure Trade (FAST) programs Science- and Technology- based Innovation Summative Completed May 2008 NEXUS Highway and FAST Programs (Trusted Travellers)
War crimes (The CBSA participated in this evaluation that was led by the Department of Justice) Security Summative Completed October 2008 Crimes Against Humanity and War Crimes Program, Summative Evaluation
Export programs Security Summative Completed November 2008 CBSA Export Programs Evaluation Study
Commercial examination processes and detection technology Security Summative Completed May 2009 CBSA Commercial Examination Processes and Detection Technology
Admissibility screening and supporting intelligence activities Security Summative In progress July 2009  
Remote border location programs: CANPASS Remote Area Border Crossing, CANPASS Remote Ports, CANPASS Private Boats Plus and CANPASS Q19 Security Summative In progress July 2009  
2010 Olympic and Paralympic Winter Games (The CBSA is participating in this evaluation that is being led by the RCMP) Security Implementation In progress September 2009  
Arming Initiative Security Implementation
/impact
In progress October 2009  
Fleet management Internal Services Summative In progress October 2009  
National Anti-Drug Strategy (The CBSA is participating in this evaluation that is led by the Department of Justice) Security Implementation In progress October 2009  
Security certificates initiative (The CBSA is participating in this evaluation that is being led by Public Safety Canada) Security Implementation
/impact
In progress October 2009  
Cross-border currency reporting (The CBSA is participating in this evaluation that is being led by the Department of Finance under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act) Security Summative In progress November 2009  
CBSA licensed warehouses (sufferance warehouses and customs bonded warehouses) Access Summative In progress December 2009