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Estimates and Supply

Departmental Performance Reports

2008-2009

Supplementary Tables

Versions:
Print Version

Library and Archives Canada

2008–09 User Fees Reporting–User Fees Act ($ in thousands)

**Table 2-A: User Fees**
($ thousands)
User Fee	Fee Type	Fee-setting Authority	Date Last Modified	2008-09					Planning Years
User Fee	Fee Type	Fee-setting Authority	Date Last Modified	Forecast Revenue	Actual Revenue	Full Cost	Performance Standards	Performance Result	Fiscal Year	Forecast Revenue	Estimated Full Cost
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff	(0)	The Department of Canadian Heritage Act, sections 8 to 12	Published in the Canada Gazette, Part 1, August 6, 2005	$377.0	$280.0	$1,938.7	Regular orders are processed within 30 days of receipt. For rush service, see Part C.	The processing standard of 30 days has been met 95% of the time. The processing standard for rush service has been met 100% of the time.	2009-10	$392.9	$1,987.0
									2010-11	$392.9	$2,036.9
									2011-12	$392.9	$2,087.7
Copies of documents on microform produced by clients themselves	(0)	Same as above	Same as above	$61.6	$42.9	$133.3	Client self-service	100%	2009-10	$60.5	$136.6
									2010-11	$60.5	$140.0
									2011-12	$60.5	$143.6
Service fee for reproduction of documents produced by private sector suppliers	(0)	Same as above	Same as above	$66.8	$37.2	$595.2	Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material	The processing standard of 6 weeks for copied material has been met 100% of the time. The processing standard for uncopied material (approx. 10 -12 weeks) has been met 100% of the time.	2009-10	$54.2	$610.1
									2010-11	$54.2	$625.3
									2011-12	$54.2	$641.0
Postage and handling	(0)	Same as above	Same as above	$34.4	$25.5	$25.5	Not applicable		2009-10	$33.8	$26.1
									2010-11	$33.8	$26.8
									2011-12	$33.8	$27.5
Sub-Total (R)				$539.8	$385.6	$2,692.7			2009-10	$541.4	$2,759.8
									2010-11	$541.4	$2,829.0
									2011-12	$541.4	$2,899.8
Fees charged for the processing of access requests filed under the Access to Information Act	(0)	Access to Information Act	2007 (as a result of amendments to the Federal Accountability Act)	$10.2	$6.1	$5,568.9	30 days, or within allowable time extension	Access to Information Act: 96% of the formal requests were completed on time. Privacy Act: 99% of the formal requests were completed on time.	2009-10	$8.6	$5,708.1
									2010-11	$8.6	$5,850.8
									2011-12	$8.6	$5,997.1
Total(0)				$550.0	$391.7	$8,261.6			2009-10	$550.0	$8,467.9
									2010-11	$550.0	$8,679.8
									2011-12	$550.0	$8,896.9

B. Date Last Modified

Not applicable

C. Other Information

The website www.collectionscanada.gc.ca/archivianet contains more information about our services, prices and performance standards.

Rush Service

Copies of textual documents and microforms by LAC staff			Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff
Please note that written requests cannot be processed in less than 5 working days because of the following factors: registration of requests; 24-hour delay in the delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents. Processing times apply once our services have received the request.			Please note that written requests cannot be processed in less than 7 working days because of the following factors: registration of requests; 24-hour delay in the delivery of documents from off-site storage; identification of requested documents by staff. Processing times apply once our services have received the request.
Number of copies	Response time		Number of copies	Response time
	On-site request	Written request		On-site request	Written request
100	Maximum of 100 copies per 24 hours	5 working days	50	Maximum of 50 copies per 24 hours	7 working days
500 to 999	5 working days	7 working days	250 to 499	5 to 10 working days	7 to 10 working days
1,000 to 1,999	10 working days		500 to 749	10 to 15 working days
2,000 to 2,999	15 working days		750 to 999	15 to 20 working days
3,000 to 3,999	20 working days		1,000 to 1,249	20 to 25 working days
4,000 to 4,999	25 working days		1,250 to 1,500	25 to 30 working days
5,000 to 6,000	30 working days

2008–09 Policy on Service Standards for External Fees

External Fee	Service Standard	Performance Results	Stakeholder Consultation
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff	Regular orders are processed within 30 days of receipt. For rush service, see Table 6.a, Section C.	The processing standard of 30 days has been met 95% of the time. The processing standard for the rush service has been met 100% of the time.	During 2008-09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time.
Copies of documents on microform produced by clients themselves	Not applicable	Clients serve themselves. They pick up the microforms from the shelf and make their own copies.
Service fee for reproduction of documents produced by private sector suppliers	Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material.	The processing standard of 6 weeks for copied material has been met 100% of the time. The processing standard of 10 to 12 weeks for uncopied material has been met 100% of the time.	During 2008–09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time.

External Fee

Service Standard

Performance Results

Stakeholder Consultation

Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff

Regular orders are processed within 30 days of receipt. For rush service, see Table 6.a, Section C.

The processing standard of 30 days has been met 95% of the time. The processing standard for the rush service has been met 100% of the time.

During 2008-09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time.

Copies of documents on microform produced by clients themselves

Not applicable

Clients serve themselves. They pick up the microforms from the shelf and make their own copies.

Service fee for reproduction of documents produced by private sector suppliers

Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material.

The processing standard of 6 weeks for copied material has been met 100% of the time.

The processing standard of 10 to 12 weeks for uncopied material has been met 100% of the time.

During 2008–09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time.