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ARCHIVED - Library and Archives Canada
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2008–09 User Fees Reporting–User Fees Act ($ in thousands)
| User Fee | Fee Type | Fee-setting Authority | Date Last Modified | 2008-09 | Planning Years | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Forecast Revenue |
Actual Revenue |
Full Cost |
Performance Standards |
Performance Result |
Fiscal Year |
Forecast Revenue |
Estimated Full Cost |
||||
| Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff | (0) | The Department of Canadian Heritage Act, sections 8 to 12 | Published in the Canada Gazette, Part 1, August 6, 2005 | $377.0 | $280.0 | $1,938.7 | Regular orders are processed within 30 days of receipt. For rush service, see Part C. | The processing standard of 30 days has been met 95% of the time. The processing standard for rush service has been met 100% of the time. |
2009-10 | $392.9 | $1,987.0 |
| 2010-11 | $392.9 | $2,036.9 | |||||||||
| 2011-12 | $392.9 | $2,087.7 | |||||||||
| Copies of documents on microform produced by clients themselves | (0) | Same as above | Same as above | $61.6 | $42.9 | $133.3 | Client self-service | 100% | 2009-10 | $60.5 | $136.6 |
| 2010-11 | $60.5 | $140.0 | |||||||||
| 2011-12 | $60.5 | $143.6 | |||||||||
| Service fee for reproduction of documents produced by private sector suppliers | (0) | Same as above | Same as above | $66.8 | $37.2 | $595.2 | Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material | The processing standard of 6 weeks for copied material has been met 100% of the time. The processing standard for uncopied material (approx. 10 -12 weeks) has been met 100% of the time. |
2009-10 | $54.2 | $610.1 |
| 2010-11 | $54.2 | $625.3 | |||||||||
| 2011-12 | $54.2 | $641.0 | |||||||||
| Postage and handling | (0) | Same as above | Same as above | $34.4 | $25.5 | $25.5 | Not applicable | 2009-10 | $33.8 | $26.1 | |
| 2010-11 | $33.8 | $26.8 | |||||||||
| 2011-12 | $33.8 | $27.5 | |||||||||
| Sub-Total (R) | $539.8 | $385.6 | $2,692.7 | 2009-10 | $541.4 | $2,759.8 | |||||
| 2010-11 | $541.4 | $2,829.0 | |||||||||
| 2011-12 | $541.4 | $2,899.8 | |||||||||
| Fees charged for the processing of access requests filed under the Access to Information Act | (0) | Access to Information Act | 2007 (as a result of amendments to the Federal Accountability Act) | $10.2 | $6.1 | $5,568.9 | 30 days, or within allowable time extension | Access to Information Act: 96% of the formal requests were completed on time. Privacy Act: 99% of the formal requests were completed on time. |
2009-10 | $8.6 | $5,708.1 |
| 2010-11 | $8.6 | $5,850.8 | |||||||||
| 2011-12 | $8.6 | $5,997.1 | |||||||||
| Total(0) | $550.0 | $391.7 | $8,261.6 | 2009-10 | $550.0 | $8,467.9 | |||||
| 2010-11 | $550.0 | $8,679.8 | |||||||||
| 2011-12 | $550.0 | $8,896.9 | |||||||||
B. Date Last Modified
| Not applicable |
C. Other Information
The website www.collectionscanada.gc.ca/archivianet contains more information about our services, prices and performance standards.
Rush Service
| Copies of textual documents and microforms by LAC staff | Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff | ||||
|---|---|---|---|---|---|
| Please note that written requests cannot be processed in less than 5 working days because of the following factors: registration of requests; 24-hour delay in the delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents. Processing times apply once our services have received the request. | Please note that written requests cannot be processed in less than 7 working days because of the following factors: registration of requests; 24-hour delay in the delivery of documents from off-site storage; identification of requested documents by staff. Processing times apply once our services have received the request. | ||||
| Number of copies | Response time | Number of copies | Response time | ||
| On-site request | Written request | On-site request | Written request | ||
| 100 | Maximum of 100 copies per 24 hours | 5 working days | 50 | Maximum of 50 copies per 24 hours | 7 working days |
| 500 to 999 | 5 working days | 7 working days | 250 to 499 | 5 to 10 working days | 7 to 10 working days |
| 1,000 to 1,999 | 10 working days | 500 to 749 | 10 to 15 working days | ||
| 2,000 to 2,999 | 15 working days | 750 to 999 | 15 to 20 working days | ||
| 3,000 to 3,999 | 20 working days | 1,000 to 1,249 | 20 to 25 working days | ||
| 4,000 to 4,999 | 25 working days | 1,250 to 1,500 | 25 to 30 working days | ||
| 5,000 to 6,000 | 30 working days | ||||
2008–09 Policy on Service Standards for External Fees
| External Fee | Service Standard | Performance Results | Stakeholder Consultation |
|---|---|---|---|
| Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff | Regular orders are processed within 30 days of receipt. For rush service, see Table 6.a, Section C. | The processing standard of 30 days has been met 95% of the time. The processing standard for the rush service has been met 100% of the time. | During 2008-09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time. |
| Copies of documents on microform produced by clients themselves | Not applicable | Clients serve themselves. They pick up the microforms from the shelf and make their own copies. | |
| Service fee for reproduction of documents produced by private sector suppliers | Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material. | The processing standard of 6 weeks for copied material has been met 100% of the time. The processing standard of 10 to 12 weeks for uncopied material has been met 100% of the time. |
During 2008–09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time. |