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ARCHIVED - 2008-2009 DPRs - User Fees / External Fees

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Agriculture and Agri-Food Canada

User Fees Act 1


A. User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue ($000)
Actual
Revenue ($000)
Full
Cost ($000)
Performance
Standards
Performance
Results
Fiscal
Year
Forecast
Revenue
($000)
Estimated
Full Cost
($000)
Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA) Registration Fees(2) R FIMCLA Regulations May 31, 1999 671.0 637.0 831.0 Loans from lenders registered within 15 business days of receipt. Target is 90%. 100% of loans were registered within 15 business days of receipt. 2009-10 2,180.0 4,263.4
2010-11 2,482.0 5,263.4
2011-12 2,482.0 2,763.4
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) (3) O Access to Information Act 1992 2.5 0.9 818.7 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Statutory deadlines met 95 % of the time 2009-10 2.0 900.0
2010-11 2.0 900.0
The Access to Information Act provides fuller details. 2011-12 2.0 900.0
2008-2009 Sub-total (R) Regulatory Service 671.0 637.0 831.0        
Sub-total (O) Other Products and Services 2.5 0.9 818.7        
Total 673.5 637.9 1,649.7        
2009-2010 Sub-total (R) Regulatory Service           2,180.0 4,263.4
Sub-total (O) Other Products and Services           2.0 900.0
Total           2,182.0 5,163.4
2010-2011 Sub-total (R) Regulatory Service           2,482.0 5,263.4
Sub-total (O) Other Products and Services           2.0 900.0
Total           2,484.0 6,163.4
2011-2012 Sub-total (R) Regulatory Service           2,482.0 2,763.4
Sub-total (O) Other Products and Services           2.0 900.0
Total           2,484.0 3,663.4

B. Date last modified: N/A

C. Other Information:

  1. (1) The DPR instructions advised that this table be used only for revenues under the User Fee Act (UFA). The advice from our legal counsel indicated that only the FIMCLA program as well as the fees charged under ATIA are subject to the UFA.
  2. (2) During 2009-2010 the FIMCLA program will be revamped into the Canadian Agricultural Loans Act (CALA) program, allowing for larger loans to a broader audience. Forecasts have been adjusted based on the larger anticipated volume.
  3. (3) It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

  • Performance standard, if provided, may not have received Parliamentary review;
  • Performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address)
  • Performance result, if provided, is not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

External Fees


A. External Fee Service Standard Performance Results Stakeholder Consultation
Farm Improvement and Marketing Cooperatives Loans Act (FIMCLA) Registration Fees Loans from lenders registered within 15 business days of receipt. Target is 90%. 100% of loans were registered within 15 business days of receipt. With the FIMCLA program going through legislative changes in 2008-09, stakeholders have been consulted on many items, but not on a service standard for the Canadian Agricultural Loans Act (CALA) program which is set to replace the FIMCLA in early 2009-10. A new performance standard will be established for CALA as soon as it receives royal assent in 2009-10.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. Statutory deadlines met 95% of the time. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
The Access to Information Act provides fuller details.
AgriStability Program - Administrative Cost Sharing (ACS) Fee Process interim applications within 30 days, 100% of the time.
Process final applications within 75 days, 75% of the time.

As of March 29, 2009, of the 2009 program year Interim applications processed where Canada delivers, 83% were processed within the 30 day standard.

As of March 29, 2009, of the 2008 program year Interim applications processed where Canada delivers, 55.4% were processed within the 30 day standard.

As of March 31, 2009 of the 2007 program year final applications processed where Canada delivers, 57.7% were processed within the 75 day standard.

The ACS fee is established by Federal/Provincial/Territorial (FPT) agreement.

Services standards are negotiated on a national basis by the Program Administrators Working Group to ensure consistency. The AgriStability program service standards are communicated to producers through industry advisories and toll free speaking points. Discussions with provinces on service standards is ongoing.


B. Other Information:

It is the Department's practice to waive fees where the total owing per request amounts to less than $25.

Notes:

As established pursuant to the Policy on Service Standards for External Fees:

  • Service standards may not have received Parliamentary review;
  • Service standards, may not respect all performance standard establishment requirements under the User Fee Act (UFA) (e.g. international comparison; independent complaint address)
  • Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.
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Canada Border Services Agency

User Fees


User Fee: Broker Licence and Examination Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1992

Performance Standard: Results received four to six weeks from the date of examination; licences processed within four months.

Performance Results: Standards met 100 percent of the time.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
400 337 300 2009-10 377 300
2010-11 377 300
2011-12 377 300


User Fee: Canadian Food Inspection Agency Fees Notice

Fee Type: Regulatory

Fee-setting Authority: Canadian Food Inspection Agency Act

Date Last Modified: 1997

Performance Standard: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance Results: Inspection activities were provided in accordance with corresponding federal regulations.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,300 1,941 2,185 2009-10 2,150 2,185
2010-11 2,150 2,185
2011-12 2,150 2,185


User Fee: CANPASS Program

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2008

Performance Standard: The Canada Border Services Agency's (CBSA) facilitation programs offer a faster and more simplified passage for people and goods (personal and commercial) across the border while ensuring the security of Canada and the United States. User fees apply to people who wish to participate in these facilitated programs. There is a standard four- to six-week application processing time (see Note 2).

Performance Results: These facilitated programs offer participants ongoing benefits and facilitated border crossing into Canada, or into Canada and the United States. Approximately 80 percent of applications are processed within 4 to 6 weeks (see Note 2).



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 553 3,700 2009-10 270 3,700
2010-11 270 3,700
2011-12 270 3,700


User Fee: Customs Bonded Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Tariff

Date Last Modified: 1996

Performance Standard: Operator receives notice of determination 100 percent of the time within four weeks after an audit or examination.

Performance Results: Operator receives notice of determination 100 percent of the time within four weeks after an audit or examination.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
500 430 1,600 2009-10 500 1,600
2010-11 500 1,600
2011-12 500 1,600


User Fee: Customs Special Services Fee

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1986

Performance Standard: A service standard for customs special services has been established and will be implemented in 2009.

Performance Results: The performance result will be published in the CBSA's 2009–10 Departmental Performance Report.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
250 224 716 2009-10 220 715
2010-11 220 715
2011-12 220 715


User Fee: Customs Sufferance Warehouse Licence Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1996

Performance Standard: Applications processed within 60 business days.

Performance Results: 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
600 572 930 2009-10 600 952
2010-11 600 952
2011-12 600 952


User Fee: Fees Charged for Processing Access Requests Filed Under the Access to Information Act

Fee Type: Other products and services

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standard: Response provided within 30 days after receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details.

Performance Results: In 2008–09, the CBSA received 1,155 requests under the Access to Information Act. Although the Agency experienced a higher than anticipated volume of requests, it has significantly improved its response times: 95.1 percent of access requests were processed within the statutory time frames. The CBSA's three-year action plan to strengthen and stabilize the access to information and privacy function is largely complete. In addition, steps have been taken to address the eight report card recommendations that were recently made by the Information Commissioner of Canada.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
8 7 1,840 2009-10 8 1,991
2010-11 8 2,190
2011-12 8 2,400


User Fee: Free and Secure Trade (FAST) Program

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007 (see Note 1)

Performance Standard: The CBSA's facilitation programs offer a faster and more simplified passage for people and goods (personal and commercial) across the border while ensuring the security of Canada and the United States. User fees apply to persons who wish to participate in these facilitated programs. There is a standard four- to six-week application processing time (see Note 2).

Performance Results: These facilitated programs offer participants ongoing benefits and facilitated border crossing into Canada, or into Canada and the United States. Approximately 80 percent of applications are processed within four to six weeks (see Note 2).



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost* Fiscal Year Forecast Revenue Estimated Full Cost*
425 384 15,705 2009-10 425 15,705
2010-11 425 15,705
2011-12 425 15,705

* The full cost and estimated full cost figures include an estimate for other government departments; these figures represent the best available cost data. Participating other government departments in the FAST program from 2008 to 2012 are the RCMP and the Canadian Security Intelligence Service.


User Fee: NEXUS Program

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2007 (see Note 1)

Performance Standard: The CBSA's facilitation programs offer a faster and more simplified passage for people and goods (personal and commercial) across the border, while ensuring the security of Canada and the United States. User fees apply to people who wish to participate in these facilitated programs. There is a standard four- to six-week application processing time (see Note 2).

Performance Results: These facilitated programs offer participants ongoing benefits and facilitated border crossing into Canada, or into Canada and the United States. Approximately 80 percent of applications are processed within four to six weeks (see Note 2).



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
2,500 2,876 26,609 2009-10 3,560 21,871
2010-11 2,850 16,351
2011-12 2,900 17,351


User Fee: Storage Charges for Queen's and Frontier Warehouses

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1992

Performance Standard: Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.

Performance Results: 15 successful claims made against the Crown for damage or loss.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
250 74 415 2009-10 100 415
2010-11 100 415
2011-12 100 415


Notes:

  1. The NEXUS and FAST fees were modified and the reduced fees were published in Customs Notice 07-034. A regulatory amendment to the Presentation of Persons (2003) Regulations is currently in progress.

  2. The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made available to the public on the Internet and in program brochures and guides.



External Fees



External Fee Service Standard Performance Results Stakeholder Consultation
Broker licence and examination fees Results received four to six weeks from date of examination; licences issued within four months. Performance standards have been met. Consultation undertaken through the Border Commercial Consultative Committee.
Canadian Food Inspection Agency fees notice Inspection activities are to be provided in accordance with corresponding federal regulations. Inspection activities were provided in accordance with corresponding federal regulations.  
CANPASS program (Private Boats, Private Aircraft, Corporate Aircraft, Air) Four to six weeks* 80 percent of applications processed within four to six weeks.*  
Customs bonded warehouse licence fees Operator to receive notice of determination within four weeks after an audit or examination. Operator receives notice of determination 100 percent of the time within four weeks after an audit or examination. Consultation undertaken through the Border Commercial Consultative Committee.
Customs special services fees A service standard for customs special services has been established and will be implemented in 2009. The performance results will be published in the CBSA's 2009–10 Departmental Performance Report. Methods of stakeholder consultation are currently under assessment.
Customs sufferance warehouse licence fees Applications processed within 60 business days. 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days. Consultation undertaken through the Border Commercial Consultative Committee.
FAST program Four to six weeks* 80 percent of applications processed within four to six weeks.*  
Fees charged for processing access requests filed under the Access to Information Act Response provided within 30 days after receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Act provides more details. In 2008–09, the CBSA received 1,155 requests under the Access to Information Act. Although the Agency experienced a higher than anticipated volume of requests, it has significantly improved its response times: 95.1 percent of access requests were processed within the statutory time frames. The CBSA's three-year action plan to strengthen and stabilize the access to information and privacy function is largely complete. In addition, steps have been taken to address the eight report card recommendations that were recently made by the Information Commissioner of Canada. The service standard is established by the Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board of Canada Secretariat regarding amendments made in 1986 and 1993.
NEXUS program Four to six weeks* 80 percent of applications processed within four to six weeks.*  
Storage charges for Queen's and frontier warehouses Goods to be handled with care and stored in a secure manner to safeguard against damage or loss. 15 successful claims were made against the Crown for damage or loss.  

* The performance results reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.


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Canada Revenue Agency

Table 2 User Fees/External Fees


Table 2.1 a) User Fees Act (UFA) – Advance Income Tax Ruling Fee

A. User Fee
Advance Income Tax Ruling Fees
Fee Type
Regulatory (R)
Fee Setting Authority
Financial Administration Act – 19(b)
Date Last Modified
April 1990
Performance Standard[Footnote 1] 
The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information. The Income Tax Rulings Directorate’s ( ITRD’s) Quality Management System requires a telephone acknowledgement of receipt of the request within 24 business hours. Within 14 days, a review of the file for completeness is conducted and an acknowledgement letter, complete with a contact name and request for any missing information (if required) is sent to the client. The client is again contacted by telephone when the file is assigned for processing. Where a delay is unavoidable, clients are contacted and delays are discussed with them.
Performance Results[Footnote 1]
Actual 2008-2009 results: 104 days
(in thousands of dollars)
2008-2009
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
2,000
1,990
4,012
2009-2010
2,000
4,012
 
 
 
2010-2011
2,000
4,012
 
 
 
2011-2012
2,000
4,012
B. Other Information:
For the past few years, ITRD has been unable to meet its published service standard for advance income tax rulings. Contributing factors were the increased complexity of files, diminished resources, and staff attrition. ITRD has recently compiled a framework to perform a comprehensive study of its performance in this area with a view towards taking the necessary steps in gradually moving back towards its published service standard.

[Footnote 1]
Note:
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:
- Performance standard, if provided, may not have received Parliamentary review;
- Performance standard, if provided, may not respect all establishment requirements under the User Fees Act (UFA) (e.g. international comparison; independent complaint address); and
- Performance result, if provided, is not legally subject to UFA section 5.1 regarding fee reductions for failed performance.

 


Table 2.1 b) Policy on Service Standards for External Fees – Advance Income Tax Ruling Fee

A. External Fee
Advance Income Tax Ruling Fees
Service Standard[Footnote 1] 
The key service standard target is to issue advance income tax rulings to taxpayers within an average of 60 calendar days of receipt of all essential information. The Income Tax Rulings Directorate’s ( ITRD’s) Quality Management System requires a telephone acknowledgement of receipt of the request within 24 business hours. Within 14 days, a review of the file for completeness is conducted and an acknowledgement letter, complete with a contact name and request for any missing information (if required) is sent to the client. The client is again contacted by telephone when the file is assigned for processing. Where a delay is unavoidable, clients are contacted and delays are discussed with them.
Performance Results[Footnote 1]
Actual 2008-2009 results: 104 days
Stakeholder Consultation
Client satisfaction questionnaires were sent out to all advance income tax ruling clients for a two-year period from October 2002 through October 2004. At that time, responding clients from this group indicated a satisfaction rate in excess of 95%. More recently, client feedback has been received informally during ITRD’s attendance at major tax conferences. Generally, there is a very high degree of satisfaction with the quality of advance income tax rulings although the clients would like to receive them faster.
B. Other Information:
For the past few years, ITRD has been unable to meet its published service standard for advance income tax rulings. Contributing factors were the increased complexity of files, diminished resources, and staff attrition. ITRD has recently compiled a framework to perform a comprehensive study of its performance in this area with a view towards taking the necessary steps in gradually moving back towards its published service standard.

[Footnote 1]
Note:
As established pursuant to the Policy on Service Standards for External Fees:
- Service standards may not have received Parliamentary review;
- Service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA) (e.g. international comparison; independent complaint address); and
- Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

 


Table 2.2 a) User Fees Act (UFA) – Taxation Statistical Analyses and Data Processing Fee

A. User Fee
Taxation Statistical Analyses and Data Processing Fee
Fee Type
Regulatory (R)
Fee Setting Authority
Financial Administration Act 19(b)
Date Last Modified
1992
Performance Standard[Footnote 1] 
Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance Results[Footnote 1]
Average time to provide the requested data is 28 days
(in thousands of dollars)
2008-2009
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
7
23
40
2009-2010
12
17
 
 
 
2010-2011
7
10
 
 
 
2011-2012
7
10
B. Other Information: N/A

[Footnote 1] Note:
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:
  • Performance standard, if provided, may not have received Parliamentary review;
  • Performance standard, if provided, may not respect all establishment requirements under the User Fees Act (UFA) (e.g. international comparison; independent complaint address); and
  • Performance result, if provided, is not legally subject to UFA section 5.1 regarding fee reductions for failed performance.

Table 2.2 b) Policy on Service Standards for External Fees – Taxation Statistical Analyses and Data Processing Fee

A. External Fee
Taxation Statistical Analyses and Data Processing Fee
Service Standard[Footnote 1] 
Provide statistical data to taxpayers within an average of 30 calendar days of receipt of all essential information.
Performance Results[Footnote 1]
Average time to provide the requested data was 28 days.
Stakeholder Consultation
Client satisfaction surveys were sent to external clients. The responses received indicated a satisfaction rate of 100%.
B. Other Information: N/A

[Footnote 1]
Note:
As established pursuant to the Policy on Service Standards for External Fees:
- Service standards may not have received Parliamentary review;
- Service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA) (e.g. international comparison; independent complaint address); and
- Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.

 


Table 2.3 a) User Fees Act (UFA) – Access to Information Processing Fee

A. User Fee
Fees charged for the processing of access requests filed under the Access to Information Act
Fee Type
Other Products and Services (O)
Fee Setting Authority
Access to Information and Privacy Act
Date Last Modified
1992
Performance Standard[Footnote 1] 
Processing time of 30 calendar days for the Access to Information Act, with no time limit for the extension period. The CRA’s internal processing standard is to complete 90% of filed requests within the legislative deadline.
Performance Results[Footnote 1]
89% of the requests made under the Access to Information Act were processed within the legislative timeframe.
(in thousands of dollars)
2008-2009
Planning Years
Forecast Revenue
Actual Revenue
Full Cost
Fiscal Year
Forecast Revenue
Estimated Full Cost
40
59
5,096
2009-2010
40
5,096
 
 
 
2010-2011
40
5,096
 
 
 
2011-2012
40
5,096
B. Other Information:
It is the Canada Revenue Agency’s practice to waive reproduction fees where the total owing per amount is less than $25.

[Footnote 1]
Note:
According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:
- Performance standard, if provided, may not have received Parliamentary review;
- Performance standard, if provided, may not respect all establishment requirements under the User Fees Act (UFA) (e.g. international comparison; independent complaint address); and
- Performance result, if provided, is not legally subject to UFA section 5.1 regarding fee reductions for failed performance.

 


Table 2.3 b) Policy on Service Standards for External Fees – Access to Information Processing Fee

A. External Fee
Access to Information Processing Fees
Service Standard[Footnote 1] 
Processing time of 30 calendar days for the Access to Information Act, with no time limit for the extension period.
CRA’s internal processing standard is to complete 90% of filed request within the legislative deadline.
Performance Results[Footnote 1]
89% of the requests made under the Access to Information Act were processed within the legislative timeframe.
Stakeholder Consultation
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.
B. Other Information:
It is the Canada Revenue Agency’s practice to waive reproduction fees where the total owing per amount is less than $25.

[Footnote 1]
Note:
As established pursuant to the Policy on Service Standards for External Fees:
- Service standards may not have received Parliamentary review;
- Service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA) (e.g. international comparison; independent complaint address); and
- Performance results are not legally subject to UFA section 5.1 regarding fee reduction for failed performance.
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Canada School of Public Service

Table 2: User Fees



($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act Other products and services Access to Information Act 1992 0.25 0.182 69.712 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request Responses usually provided within 30 days following receipt of request. Of 51 requests directed towards the Canada School, 44 were completed within the reporting period, 7 were carried forward. 89% of requests were completed in 60 days or less. 2009-10 0.25 70.08
2010-11 0.25 70.08
2011-12 0.25 70.08
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Canadian Environmental Assessment Agency

User Fees Act/External Fees



User Fees Act
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-2009 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standard
Performance
Results
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Environmental assessment services R Environmental Assessment Review Panel Services Charges Order 2002 7,751.0 4,009.0 5,679.6 An internal review of the existing performance standards, specifically with regard to the sufficiency of the Cost Recovery Order, began in 2007-2008. While in the midst of designing the parameters for evaluation, the Agency underwent a substantial modification to its structure. In order to reflect the new operating environment, the Agency is re-developing its Participant Satisfaction Survey to establish indicators (such as Fairness, Accessibility, Timeliness, Efficiency and Value for Investment) to allow for qualitative performance evaluation within the new structure. The Agency will use these measures in the 2009-2010 DPR. 2009-2010 7,751.0 11,006.4
2010-2011 7,751.0 11,006.4
2011-2012 7,751.0 11,006.4
Fees charges for the processing of access requests filed under the Access to Information Act O Access to Information Act 1992 0.1 0.1 119.4 Service standards are in section 7 of the Access to Information Act1 Statutory deadlines were met 38% of the time 2009-2010 0.7 91.4
2010-2011 0.7 91.4
2011-2012 0.7 91.4
Sub-total (R) 7,751.0 4,009.0 5,679.6   2009-2010 7,751.7 11,097.8
Sub-total (O) 0.1 0.1 119.4   2010-2011 7,751.7 11,097.8
Total 7,751.1 4,009.1 5,799.0   2011-2012 7,751.7 11,097.8

For 2008-2009, environmental assessment services constitute the main source of revenues for the Agency. This amount is subject to variation depending on the level of review panel activity that is eligible for cost recovery. Reflected forecasted revenues of $7,751K are based on authorities. As review panel activity increases additional authorities will be sought. Full costs of environmental assessment services are based on actual revenues for 2008-2009 and forecasted revenues for 2009-2010, 2010-2011 and 2011-2012 adjusted for an estimated portion of the cost provided without charge2 and other costs that can not be recovered under the current authorities.

Actual and forecasted revenues for Access to Information and Privacy (ATIP) are based on a set fee per request as prescribed in the Access to Information Act. Full costs are based on actual costs related to generating the required information adjusted by an estimated portion of the cost provided without charge.

1http://laws.justice.gc.ca/en/A-1/index.html

2Accommodation provided by Public Works and Government Services Canada. Contributions covering employer's share of employees' insurance premiums and expenditures paid by the Treasury Board Secretariat. Salary and associated expenditures of legal services provided by Justice Canada.

 

External Fees



External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Environmental assessment services Environmental Assessment Review Panel Service Charges Order Individual service-level agreements were signed and administered between the Agency and project proponents in support of 75% of the active environmental assessments conducted by review panels, in accordance with the Canadian Environmental Assessment Act during the reporting period. The remainder are expected to be signed during the 2009-2010 reporting period. Before the development of the Order, public comments were solicited at stakeholder meetings held across Canada, and consultations were held over the course of several meetings with the Minister's multi-stakeholder Regulatory Advisory Committee. All the comments received were considered and, where appropriate, incorporated into the design of the Order.
Fees charged for the processing of access requests filed under the Access to Information Act Service standards are in section 7 of the Access to Information Act3 Statutory deadlines were met 38% of the time. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments made in 1986 and 1992.

1As established pursuant to the Policy on Service Standards for External Fees:

  • Service standards may not have received parliamentary review; and
  • Service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA)(e.g. international comparison; independent complaint address).

2 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

3 http://laws.justice.gc.ca/en/A-1/index.html

 

Other Information

Over the last fiscal year, the Agency's ATIP Office has faced a major staffing turnaround issue which is now resolved. Moreover, ATIP requests received by the Agency during the reporting period were of a very complex nature, resulting in longer than anticipated response times. As a result, the Agency was required to request extensions to fulfill the requests. In addition, consultation with some departments took longer than expected, which resulted in further delays.

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Canadian Food Inspection Agency

3.2.2 2008-09 User Fee Reporting - User Fees Act
($ thousands)
User Fee Fee Type40 Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
41
Performance
Standard
Performance
Results
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
42
Managing food safety risks R CFIA Act 1998 30,234 30,001 304,339     2009-10 29,883 353,309
2010-11 29,224 350,979
2011-12 29,224 345,985
Protecting consumers and the marketplace from unfair practices R CFIA Act 1998 3,643 3,615 20,470     2009-10 3,600 23,764
2010-11 3,521 23,607
2011-12 3,521 23,271
Certifying Exports R CFIA Act 1998 14,768 14,654 20,905     2009-10 14,596 24,269
2010-11 14,274 24,109
2011-12 14,274 23,766
Protecting Canada’s crops and forests R CFIA Act 1998 3,825 3,796 100,579     2009-10 3,781 116,763
2010-11 3,697 115,993
2011-12 3,697 114,343
Protecting Canada’s livestock R CFIA Act 1998 2,169 2,153 87,730     2009-10 2,144 101,847
2010-11 2,097 101,175
2011-12 2,097 99,735
Assessing agricultural products R CFIA Act 1998 352 350 14,101     2009-10 348 16,370
2010-11 340 16,262
2011-12 340 16,031
Access to Information and Privacy (ATIP) O Access to Information Act 1992 8 8 367     2009-10 8 426
2010-11 8 423
2011-12 8 417
Sub-Total R CFIA Act   54,992 54,568 548,124   2009-10 54,352 636,322
2010-11 53,153 632,125
2011-12 53,153 623,131
Sub-Total O Access to Information Act   8 8 367   2009-10 8 426
2010-11 8 423
2011-12 8 417
Total R     55,000 54,576 548,491   2009-10 54,360 636,748
2010-11 53,161 632,548
2011-12 53,161 632,548

Other Information

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Canadian Grain Commission

Table 2: User Fees

Table 2-A: User Fees


User Fee: Inward Inspection

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Provide all services in a courteous, professional manner
  • Prepare and distribute documentation to interested parties within 24 hours of unload
  • Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
  • Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
  • Address special requests to meet customer needs

Performance Results:

  • From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff inspected 253,193 inward grain cars.
  • The grading of inward grain cars was 98.7% accurate.
  • Service standards were met 100% of the time.

($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,616 7,588 11,008 2009-10 7,616 11,283
2010-11 7,616 11,565
2011-12 7,616 11,854



User Fee: Outward Inspection

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
  • Analyze representative increments for a cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
  • Notify the designated facility representative immediately after the discovery of quality anomalies to minimize the cost of corrections
  • Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise
  • Accurately reflect the loading data in the certificate, letters of analysis or other documents that are issued and offer as much flexibility in the format of these documents as our Act and Regulations allow
  • Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit

Performance Results:

  • From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff issued 5,950 certificates of quality representing 24,481,535 tonnes of Canadian export grain.
  • Service Standards were met 100% of the time.


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
12,732 14,219 12,916 2009-10 12,732 13,238
2010-11 12,732 13,569
2011-12 12,732 13,908



User Fee: Inward Weighing

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1999

Performance Standards:

  • Endeavour to provide receipt data within 24 hours of unload
  • Provide all services in a courteous, professional manner
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certification and documentation issued
  • Monitor weights and grain flow routes while grain is being conveyed from the truck or railcar
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
  • Address special requests to meet clients’ needs

Performance Results:

  • From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff officially weighed 263,031 inward grain cars.
  • Service Standards were met 100% of the time.

($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,662 1,734 3,697 2009-10 1,662 3,789
2010-11 1,662 3,884
2011-12 1,662 3,981



User Fee: Outward Weighing

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Endeavour to provide shipment data before the close of the next business day
  • Ensure the timely transfer of official documents
  • Process and document all shipments so as not to delay the loading operations of the facility
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
  • Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
  • Keep an official record of shipping routes and scale tapes for 2 years after a loading
  • Accurately reflect the loading data in the certificates and other documents that are issued

Performance Results:

  • From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff officially weighed 24,481,535 tonnes of grain for export from Canada.
  • Service Standards were met 100% of the time.


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,109 7,535 6,699 2009-10 7,109 6,866
2010-11 7,109 7,038
2011-12 7,109 7,214



User Fee: Registration and Cancellation

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Reply to client phone calls or e-mails within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions
  • Provide 5 minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times
  • Monitor the system on weekends to ensure continued operation

Performance Results: Service Standards were met 100% of the time.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,836 3,779 1,269 2009-10 3,836 1,301
2010-11 3,836 1,333
2011-12 3,836 1,367



User Fee: Licensing and Producer Cars

Fee Type: Regulatory

Fee-setting Authority: Schedule 1 - Canada Grain Regulations

Date Last Modified: 1991

Performance Standards:

  • Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers).
  • Advise licensees of their licensing requirements 2 months prior to their licence renewal date.
  • Notify a licencee the day a licence is issued and ensure that the licence is mailed to the licensee within 5 working days from the effective date of the licence.
  • Ensure that customers are notified about changes in a Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications.
  • Respond to customer inquiries within 24 hours.

Performance Results:

  • As of March 31, 2009, the Canadian Grain Commission had 157 licensees as required by the CGA and CGR. It should be noted that some licensees hold multiple licences (e.g., primary, process, grain dealer, terminal, transfer).
  • Service standards were met 100% of the time.

($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
469 530 2,280 2009-10 469 2,337
2010-11 469 2,395
2011-12 469 2,455




User Fees Totals
($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Total 33,424 35,385 37,869 2009-10 33,424 38,816
2010-11 33,424 39,784
2011-12 33,424 40,779

The majority of Canadian Grain Commission revenue is generated from fees charged for mandated inspection and weighing of grain exported through licensed terminal or transfer elevators. Reported numbers for User Fees are consistent with the Audited Financial Statements of the Canadian Grain Commission Revolving Fund.

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard may not have received parliamentary review,
  • the performance standard may not respect all establishment requirements under the User Fees Act (UFA) (e.g. international comparison, independent complaint address), and
  • the performance result is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.


Table 2-B: External Fees



External Fee Service Standard Performance Results Stakeholder Consultation
Inward Inspection
  • Provide all services in a courteous, professional manner
  • Prepare and distribute documentation to interested parties within 24 hours of unload
  • Provide thorough elevator inspections with regard to automatic samplers, protein testers and moisture meters, dryers and other related mechanical equipment
  • Provide advice for companies regarding installation of new or modified sampling equipment, dryers and other mechanical equipment where applicable
  • Address special requests to meet customer needs
From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff inspected 253,193 inward grain cars.

The grading of inward grain cars was 98.7% accurate.

Service standards were met 100% of the time.
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.
Outward Inspection
  • While grain is being conveyed to the vessel, truck or railcar, continuously monitor the grade of the grain according to the information listed on the shipping order
  • Analyze representative increments for the cargo every 2000 tonnes or within a timed interval that has been identified for the terminal and advise the shippers of the results within 20 minutes of commencing the analysis, and always when there is a problem
  • Notify the designated facility representative immediately after the discovery of quality anomalies so that the cost of corrections is minimized
  • Keep an official record of the loading and retain samples for six months so that the Canadian Grain Commission and its customers can review the details of the shipment should the need arise
  • Accurately reflect the loading data in the certificate, letters of analysis or other documents that we issue and offer as much flexibility in the format of these documents as our Act and Regulations allow
  • Issue the appropriate certificates for the cargo within twenty-four hours of receiving a) the documentation requests from the shipper/exporter and b) the loading data from the inspection unit
From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff issued 5,950 certificates of quality representing 24,481,535 tonnes of Canadian export grain.

Service Standards were met 100% of the time.
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Inward Weighing
  • Endeavour to provide receipt data within 24 hours of unload
  • Provide all services in a courteous, professional manner
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties through the certificates and other documents that we issue
  • Monitor the weights and grain flow routes while grain is being conveyed from the truck or railcar
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions in order to minimize correction costs
  • Provide our staff with the tools and knowledge to consistently apply the protocols for official weighing as our principal training objective
  • Address special requests to meet clients’ needs
From April 1, 2008 to March 31, 2009, Canadian Grain Commission staff officially weighed 263,031 inward grain cars.

Service Standards were met 100% of the time.
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Grain Receival Service).
Outward Weighing
  • Endeavour to provide shipment data before the close of the next business day
  • Ensure the timely transfer of official documents
  • Process and document all shipments so as not to delay the loading operations of the facility
  • Accurately determine the amount of grain weighed and facilitate the verification of the weight with the interested parties
  • Continuously monitor the weights and grain flow routes while grain is being conveyed to the truck, railcar or vessel
  • Notify the facility representatives immediately after the discovery of quantity anomalies or weighing exceptions so that the cost of corrections is minimized
  • Keep an official record of shipping routes and scale tapes for 2 years after a loading
  • Accurately reflect the loading data in the certificates and other documents that we issue
From April 1, 2008 to March 31, 2009, CGC staff officially weighed 24,481,535 tonnes of grain for export from Canada.

Service Standards were met 100% of the time.
Constant daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance (e.g., Vessel Loading Protocol).
Registration and Cancellation
  • Reply to phone calls or emails from clients within 30 minutes of the time they are received or advise employees (via a message) when we will be able to resolve their questions
  • Provide 5-minute response between the hours of 7:30 and 4:30 CST and within 30 minutes at other times
  • Monitor the system on weekends to ensure continued operation
Service Standards were met 100% of the time. Informal feedback from stakeholders on a daily basis.
Licensing
  • Upon receipt of all required documentation for licensing, monitor prospective licensee files to ensure that the files are processed and approved within 10 working days (pending availability of decision makers)
  • Advise licensees of their licensing requirements 2 months prior to their licence renewal date
  • Notify the licensee the day a licence is issued and ensure the licence is mailed to the licensee within 5 working days from the effective date of the licence
  • Ensure that customers are notified about changes in Canadian Grain Commission licensees’ status within 3 working days of the effective change. In lieu of a 3 working day standard, notification of changes will take place via newspaper and other media publications
  • Respond to customer inquiries within 24 hours
From April 1, 2008 to March 31, 2009, the Canadian Grain Commission had 157 licensees. It should be noted that some licensees hold multiple licences (e.g., primary, grain dealer, terminal, transfer).

Service standards were met 100% of the time.
Daily contact with and feedback from stakeholders, combined with formal stakeholder meetings and review of service performance.

  1. As established pursuant to the Policy on Service Standards for External Fees:
    • Service standards have not received parliamentary review; and
    • Service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
  2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
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Canadian Heritage

Table 2: User Fees

 



User Fees Act, Access to Information and Privacy Secretariat (ATIP), 2008-2009
($ thousands)
A. User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
*
Performance
Result
*
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Fees charged for processing access requests files under the Access to Information Act Other products and services Access to Information Act 1992 7.6 3.5 443
(See Note 1)
Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Act. Notice of extension to be sent within 30 days of receipt of request. 59% of requests were completed on time. 2009-10 3.5 1,194
(See Note 2)
2010-11 3.5 946
(See Note 1)
2011-12 3.5 936 (See Note 1)

B. Date last modified: N/A

C. Other Information

Website on Access to Information Act: http://laws.justice.gc.ca/en/a-1/8.html

Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html

* : According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004, the:

  • performance standard, if provided, may not have received Parliamentary review;
  • performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g., international comparison, independent complaint address); and
  • performance results, if provided, are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for failed performance.

Note 1:   This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act.
Note 2:   This figure consists of salary and O&M costs in relation to the administration of the Access to Information Act. $312,170 of the estimated full cost includes software upgrade.

Table 2-B: External Fees



Policy on Service Standards for External Fees, Access to Information and Privacy Secretariat (ATIP), 2008-2009
A. External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Fees charged for processing access requests filed under the Access to Information Act Response provided within 30 days of receipt of request. Response time may be extended pursuant to s. 9 of the Access to Information Act. Notice of extension to be sent within 30 days of receipt of request. 59% of requests were completed on time. This service standard is established by the Access to Information Act and its regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

B. Other Information:

Website on Access to Information Act: http://laws.justice.gc.ca/en/a-1/8.html

Website on Access to Information Regulations: http://laws.justice.gc.ca/en/a-1/sor-83-507/45.html

1 As established pursuant to the Policy on Service Standards for External Fees :

  • Service standards may not have received parliamentary review; and
  • Service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).

2 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.



Policy on Service Standards for External Fees, Canadian Conservation Institute (CCI), 2008-2009
A. External Fee Service Standard Performance Results Stakeholder Consultation
Special publications and products

Special publications and products prices are determined by comparing market prices with those of other CCI publications, and by considering the size, content, and printing and translating costs for the product.
CCI responds to general questions or requests about publications within two working days if requests are telephoned or e-mailed to Publications Sales or to Client Services, or sent through E-Services on the CCI website.

CCI processes publications and special products orders within a week of receiving payment.

Packaging materials and procedures ensure that less than 2% of material arrives defective.
Data unavailable until September 2009 (Note B1). N/A
Learning opportunities workshops

CCI offers 14 Regional workshops costing $500 each. Clients are eligible for one regional workshop per fiscal year.

Additional workshops are available at $500 each plus all expenses (transportation, accommodation, daily allowance, travel time, materials, transportation, and equipment rental).
CCI responds to general questions or requests about training within two working days if requests are telephoned or e-mailed to Learning Opportunities or Client Services, or sent through E-Services on the CCI website.

For regional workshops, clients are notified of acceptance or rejection within eight weeks of the December 1 application deadline.

CCI responds to new requests within three weeks. Clients are notified of acceptance or rejection within eight weeks and informed of whatever terms, conditions, and fees apply.

CCI maintains an overall client satisfaction rate of 95%, based on 11 quality parameters (Note B2).
98% would recommend the course to someone else.

Satisfaction with each workshop ranged from 91%-100%.
Provincial museum representatives took part in a consultation organized by CCI in February 2009 to identify client needs and establish programming for the 2009-2010 workshops.
Library services

Photocopies, books and audio-visual material loans: no fees for Canadian clients and libraries.

Small fees for foreign clients:

Photocopies: US$10 for up to 20 pages (including shipping and handling); US$0.20 for each additional page;

Loans: US$10 per book (including shipping and handling).

Replacement costs for loss or damage: cost of the item plus a $50 processing fee.
CCI responds to general questions or requests about library services within two working days if requests are telephoned or e-mailed to Library Services or Client Services, or sent through E-Services on the CCI website.

CCI processes requests for photocopies, books or facsimile transmissions within one week of receiving the request.
100% of requests are processed within one week. N/A

B. Other Information:

B1: Preservation information management system (PIMS): Under development. Due to the complex nature of this system, the PIMS will be implemented in October 2009. Proteus, CCI's existing system, can only partly verify processing times and cannot give exact data on effective response times by type of service.

B2: Quality parameters (client satisfaction survey): Processing of request, acknowledgment of receipt of the initial request, explanation of fees, explanation of service provided, communications in the course of the project, speed of service, quality of service, usefulness of service, quality of documents supplied (reports), attitude of personnel (friendly, courteous, competent), overall value.

B3: Client categories: CCI places clients in 18 categories to determine eligibility for various services and fees payable.


Policy on Service Standards for External Fees, Canadian Audio-Visual Certification Office (CAVCO), 2008-2009
A. External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Certification Fees The Canadian Audio-Visual Certification Office (CAVCO) is committed to issuing Certificates within 10 weeks after receiving a complete application. CAVCO was able to meet its performance standards more than 95% of the time for all applications that were deemed complete when received by CAVCO. However, about 54% of all applications received were incomplete. In 2008, a survey of recipients was undertaken as a part of the summative evaluation of the Canadian Film or Video Production Tax Credit. The survey noted some dissatisfaction with the time it takes to certify productions. However, it is difficult to interpret the results of this kind of survey because so many applications received by CAVCO are incomplete; CAVCO has to then ask applicants to provide missing information, which delays the process but is necessary to ensure all requirements in the Income Tax Act are met.

B. Other Information:

In early 2009, a process was put in place to review the completeness of applications when they are received so that tax credit officers will need to request less information once they have the file for review. An online application system will be implemented in the fall of 2009, which should significantly decrease processing time for applications submitted to CAVCO. In addition, the new system will accept only complete applications; the processing period will begin to be counted from that point forward.

Once the online system has been functional for 12 months, a survey will be conducted to evaluate satisfaction with this system and general CAVCO service delivery.

1 As established pursuant to the Policy on Service Standards for External Fees:

  • Service standards may not have received parliamentary review; and
  • Service standards may not respect all performance standard establishment requirements under the UFA (e.g., international comparison; independent complaint address).

2 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

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Canadian International Development Agency

User Fees


($ thousands)
User
Fee
Fee
Type
Fee-setting
Authority
Date
Last
Modified
2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
($000)
Estimated
Full Cost
($000)
Fees charges for the processing of access requests filed under the Access to Information Act R Access to Information Act 1992 0.0 0.0 2,438.20 Response within the time limit prescribed by the Act; minimum of 80% Response time of 63.7% for 2008-2009) 2009-10 n.a n.a
Sub-total (R) 0.0 0.0 2,438.20     2010-11 n.a n.a
Sub-total (O) 0.0 0.0 0.00     2011-12 n.a n.a
Total 0.0 0.0 2,438.20          

External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charges for the processing of access requests filed under the Access to Information Act Minimum of 80% 63.7% for 2008-2009 Not applicable, as per policies and guidelines issued by the Treasury Board Secretariat, institution responsible for the ATIP program
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Canadian Nuclear Safety Commission

User Fees/External Fees
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast Revenue ($ 000) Actual Revenue ($ 000) Full Cost
($ 000)**
Performance Standards Performance Result Fiscal Year Forecast Revenue ($ 000) Estimated Full Cost
($ 000)***
CNSC Cost Recovery Fees Regulations* - regulate the use of nuclear energy and substances in Canada Regulatory Services ( R ) Nuclear Safety and Control Act CNSC Cost Recovery Fees Regulations 01-Jul-03 73,712 87,013 131,957 See Section III – Supplementary Information, External Performance Standards Table See Section 3.5 - External Performance Standards Table 2009-10 97,597 147,392
2010-11 100,138 149,719
2011-12 102,929 138,161
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other Products and Services (O) Access to information Act 1992 0 2 2 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.
The ATIA provides fuller details:
http://laws.justice.gc.ca./en/A-1/218072.html
74% of ATIA requests closed during the reporting period were closed within the legislated timelines. 2009-10 0 0
2010-11 0 0
2011-12 0 0
Sub-Total (R) 73,712 87,013 131,957   2009-10 97,597 147,392
2010-11 100,138 149,719
2011-12 102,929 138,161
Sub-Total (O) 0 2 2   2009-10 0 0
2010-11 0 0
2011-12 0 0
Total 73,712 87,015 131,959   2009-10 97,597 147,392
2010-11 100,138 149,719
2011-12 102,929 138,161

B. Date Last Modified

 Extensive consultations with licensees and other key stakeholders took place prior to publication of the new CNSC Cost Recovery Fees Regulations in the Canada Gazette. On July 1, 2003, new CNSC Cost Recovery Fees Regulations were implemented, which replaced the former AECB Cost Recovery Fees Regulations (1996). The Cost Recovery Advisory Group (CRAG) met in October 2003 to discuss the CNSC’s Cost Recovery Program. CRAG members viewed the forum as a positive mechanism for information sharing. The agenda and minutes of the meeting are available on the CNSC’s website at www.nuclearsafety.gc.ca.

C. Other Information


 * Additional information may be found at www.nuclearsafety.gc.ca

 ** Calculation of full cost is based on CNSC audited financial statements. Includes services provided without charge from other government departments.

 *** Includes services provided without charge from other government departments.

Please refer to the CNSC audited financial statements for additional detailed information as follows:

 1. Auditors report: This report states that the CNSC has complied with the CNSC Cost Recovery Fees Regulations for 2008-2009.

 2. Details on revenue charged and the associated cost of operations by fee category.

The CNSC has established two internal dispute resolution mechanisms.  The first addresses disputes over the administration of fees and the other over regulatory activity assignments.  Details regarding the process and contact information are available on the CNSC Web site.

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Canadian Radio-television and Telecommunications Commission

Table 2: User Fees

The only fee that the CRTC currently collects which is subject to the reporting requirements of the User Fees Act relates to the processing of access requests filed under the Access to Information Act.


Table 2-A: User Fees
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Access to Information Fees Other Products and Services (O) Access to Information Act 1992 $ - $0.4 $45 Requests are completed as per the standards indicated in the Access to Information Act.  Section 7 of the Act states that access to a record requested under this Act shall, subject to sections 8, 9 and 11 be made available within thirty (30) days after the request is received

During FY 2008-09, 58 new requests were received and 2 requests were carried over from FY 2007-2008.

47 requests were completed and processed in the following time frames: 37 completed within 30 days, 4 within 31 to 60 days and 6 within 61 to 120 days. 13 requests are still pending at the end of FY 2008-09
2009-10 $1 $45
2010-11 $1 $45
2011-12 $1 $45
Total         2009-10 $1 $45
2010-11 $1 $45
2011-12 $1 $45

External Fees and Policy on Service Standard for External Fees

CRTC assesses fees pursuant to the Broadcasting Licence Fee Regulations 1997, and the Telecommunications Fee Regulations 1995. These regulations can be located on the CRTC web site at www.crtc.gc.ca. The CRTC has received a legal opinion indicating that the Part I broadcasting licence fees and telecommunications fees are considered to be external “regulatory fees” and not “user fees” as defined in the User Fees Act. Thus these fees, and the external reporting of any information related to these fees, are not subject to the provisions of the User Fees Act (UFA), but rather the Treasury Board Policy on Service Standards for External Fees. 2008-2009 Service Standards and performance for Broadcasting and Telecommunications can be found on the CRTC Website.
http://www.crtc.gc.ca/eng/publications/reports/standards2008.htm
http://www.crtc.gc.ca/eng/publications/reports/t_standards08.htm

Furthermore, the Federal Court of Appeal dealt with a reference case regarding proposed changes to the CRTC Telecommunications Fee Regulations. In the Federal Court of Appeal’s decision issued on July 2, 2009 (http://decisions.fca-caf.gc.ca/en/2009/2009fca224/2009fca224.html) it was determined that changes to the Telecommunications Fee Regulations would not be subject to the provisions of the User Fees Act. As a result of the Court’s decision, the CRTC intends to issue a decision regarding the process which it re-opened in Telecom Public Notice 2008-13 to modify its telecommunications fee regulations as proposed in Telecom Decision CRTC 2006-71.

In order to be as comprehensive and transparent as possible with respect to CRTC external fees, information on broadcasting and telecommunications fees is being presented in the following table.


CRTC External Fees
Name of Fee Fee Type Fee Setting Authority Date last Modified 2008-2009 Planning Years
Forecasted Revenue Actual Revenue ($000) Full Cost ($000) Performance Standards Performance Results Fiscal Year Forecast Revenue ($000) Estimated Full Cost ($000)

Broadcasting Licence Fees

Part I

Part II (note 1)

 

Regulatory (R)

Right & Privilege


Broadcasting Act (Section 11)

Broadcasting Licence Fee Regulations 1997


1997

1997


$27.2M

$ -


$27.3M

$ -


$27.3M

$10.0M

http://www
.crtc.gc.ca/
eng/publicat
ions/reports
/standards
2008.htm
http://www
.crtc.gc.ca/
eng/publicati
ons/reports
/standards
2008.htm
2009-10 $33.5M $33.5M
2010-11 $32.9M $32.9M
2011-12 $28.5M $28.5M
2009-10 - $ $10.0M
2010-11 - $ $10.0M
2011-12 - $ $10.0M
Telecommunications Fees Regulatory (R)

Telecommuni-cations Act (Section 68)

Telecommuni-cations Fee Regulations 1995

1995 $29.9M $27.5M $27.5M http://www
.crtc.gc.ca/
eng/publica
tions/repo
rts/t_stand
ards08.htm
http://www
.crtc.gc.ca/
eng/publicat
ions/reports/
t_standard
s08.htm
2009-10 $31.0M $31.0M
2010-11 $25.1M $25.1M
2011-12 $25.1M $25.1M
Total $57.1M $54.8M $64.8M   2009-10 $64.5M $64.5M
2010-11 $58.0M $58.0M
2011-12 $53.6M $53.6M

Note 1 No revenues for Part II licence fees are forecasted for these years as a result of ongoing litigation pertaining to a challenge of the CRTC’s Part II broadcasting licence fees. The Supreme Court of Canada has tentatively scheduled a hearing on October 19, 2009 to deal with the Part II licence fees issue. The amounts reflected in the estimated full cost column pertain to Industry Canada costs associated with broadcasting spectrum management.

Explanation of Revenue

The CRTC collects fees under the authority of the Broadcasting Act and Telecommunications Act and the regulations made pursuant to these Acts, namely the Broadcasting Licence Fee Regulations, 1997 and the Telecommunications Fee Regulations, 1995. For fiscal year 2008-2009 the Part I broadcasting licence fees total $27.3 million made up of $ 21.7 million respendable and $5.6 million non-respendable revenues. For the same period, telecommunications fees totalled $27.5 million made up of $18.7 million in respendable and $8.8 million in non-respendable revenues.

Broadcasting Licence Fees

Section 11 of the Broadcasting Act empowers the Commission to make regulations respecting licence fees. These regulations apply to all licensees other than those classes of undertakings specifically exempted under section 2 of the fee regulations. Every licensee subject to the regulations is required to pay a Part I and a Part II licence fee to the Commission annually. For 2008-2009 the CRTC collected a total of $27.3 in Part I fees. The CRTC did not assess or collect revenues for Part II licence fees as a result on the ongoing litigation pertaining to a challenge of the CRTC’s Part II broadcasting licence fees.

The Part I fee is based on the broadcasting regulatory costs incurred each year by the Commission and other federal departments or agencies, excluding Industry Canada spectrum management costs (which are recovered as a component of Part II licence fees). The Part I fee is equal to the aggregate of:

  • the costs of the Commission’s broadcasting activity;
  • the share of the costs of the Commission’s administrative activities that is attributable to its broadcasting activity; and
  • the other costs included in the net cost of the Commission’s program attributable to its broadcasting activities, excluding the costs of regulating the broadcasting spectrum.

The estimated total broadcasting regulatory costs of the Commission are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e. Part III Report on Plans and Priorities). There is an annual adjustment amount to the Part I fee to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the licensee in a following year’s invoice.

The Part II fee is calculated at 1.365% of a licensee’s gross revenue derived from broadcasting activities in excess of an applicable exemption limit. The CRTC collects the Part II fees on behalf of the government, with all revenues collected being deposited to the Government of Canada’s Consolidated Revenue Fund (CRF).

Part II Fee and Legal Proceeding

Several legal proceedings have been filed in the Federal Court of Canada by broadcasters [1] challenging the legality of the Part II Licence Fee. These claims also seek the return of fees paid pursuant to section 11 of the Broadcasting Licence Fee Regulations, 1997 (the Regulations) from 1998 to 2006, plus interest and costs.

On December 14, 2006, the Federal Court Trial Division ruled that the CRTC’s Part II licence fees collected by the federal government from broadcasters and broadcast distributors were an illegal tax. The Crown appealed that decision to the Federal Court of Appeal. On April 28, 2008, the Federal Court of Appeal overturned the earlier ruling of the Federal Court Trial Division and declared that the Part II licence fees are valid regulatory charges and are not a tax. In June 2008, the plaintiffs filed applications for leave to appeal, of the Federal Court of Appeal decision, to the Supreme Court of Canada (SCC). In December 2008, the SCC approved the application for leave to appeal. A hearing date of October 19, 2009 has tentatively been scheduled by the SCC to deal with the Part II licence fees issue.

Telecommunications Fees

Section 68 of the Telecommunications Act sets out the authority for collecting telecommunications fees from carriers that the Commission regulates. Each company that files tariffs must pay fees based on its operating revenue, as a percentage of the revenue of all the carriers that file tariffs. For 2008-2009, the CRTC collected $27.5 million in telecommunications fees.

The annual fees the CRTC collects is equal to the aggregate of:

  • the cost of the Commission’s telecommunications activity;
  • the share of the costs of the administrative activities that is attributable to its telecommunications activity; and
  • the other costs included in the net cost of the Commission’s program attributable to its telecommunications activity.

The Commission’s estimated total telecommunications regulatory costs are set out in the Commission’s Expenditure Plan published in Part III of the Estimates of the Government of Canada (i.e., Part III Report on Plans and Priorities). There is an annual adjustment amount to the telecommunications fees to adjust estimated costs to actual expenditures. Any excess fees or shortfalls are credited or charged to the carriers in a following year’s invoice.

Dispute Resolution – Fee Assessment

Under the CRTC’s dispute resolution process regarding the assessment of broadcasting licence fees and telecommunications fees:

  • The first point of contact for fee payers concerning issues related to fee assessment or collection is the Commission’s Assistant Director, Financial Operations and Licence Fee Processing followed by the Director General Finance and Administrative Services. Fee payers may raise their concerns either by telephone conversation, e-mail or letter. To date the CRTC notes that the majority of fee payers concerns have been resolved at the staff level.
  • Where an issue cannot be satisfactorily resolved at the staff level, fee payers are requested to document the nature of their concern in writing and submit it to the CRTC’s Secretary General for formal consideration. CRTC responds to all such letters.

[1] The fee paying members of the Canadian Association of Broadcasters ("CAB") and 14 Corporate Plaintiffs, and Vidéotron Ltée, Vidéotron (Regional) Ltée, and CF Cable TV inc.

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Canadian Space Agency

3.3.2) User Fee Reporting - User Fees Act


(en milliers de dollars)
A. User Fee Fee Type Fee SettingAuthority Date Last Modified 2008-2009 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standard
Performance
Results
Fiscal Year Forecast
Revenue
Estimated
Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other products and services (O) Access to Information Act 1992 0.1 0.1 73.7
(incl.
Salary,
EBP & O&M
of the
ATIA
Coordinator)
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details. CSA responded to 17 access to information requests; 27 consultations from other government departments. CSA routinely waives fees in accordance with TBS guidelines. The Response time was within time limits in 94% of the requests. 2009-2010 0.1 75
2010-2011 0.1 75
2011-2012 0.1 75
Total 0.1 0.1 73.7   Total 0.3 225

* Access to Information Act

B. Date Last Modified:

N/A

C. Other Information:

The Canadian Space Agency (CSA) collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2008-2009 are for application fees. There was no need to charge for preparation and search fees.


3.3.3) Policy on Service Standards for External Fees


A. External Fee

Service Standard

Performance Result

Stakeholder
Consultation

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details.

The most common performance measurement is the percentage of "on-time" responses as stipulated by the performance standard. For this reporting period those are 94% for the Access to Information Act.

The Access to Information Act and the Access to Information Regulations establish the service standard. Consultations were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.

B. Other Information

In November 2004, Treasury Board ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report to on the establishment of service standards for all external fees charged on a non-contractual basis. In CSA's context this policy applies to the ATI Program, for fees charged for the processing of access requests filed under the Access to Information Act (ATIA).

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Canadian Transportation Agency

A) User Fees ($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008–2009 Planning Years

Forecast
Revenue

Actual
Revenue

Full
Cost

Performance
Standards1

Performance
Result1

Fiscal
Year

Forecast
Revenue

Estimated
Full Cost

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other products and services (O) Access to Information Act 1992 < 1 < 1 14

Responses provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/showtdm/cs/A-1//20090730

Requests completed within:
30 days – 56 %
31-60 days – 33 %
121 days and over – 11 %

2009-2010
2010-2011
2011-2012

< 1
< 1
< 1

14
14
14

Total (O) 1 1 14     2009-10 < 1 14
2010-11 < 1 14
2011-12 < 1 14

B) External Fees
External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/showtdm/cs/A-1//20090730

.

Requests completed within:
30 days – 56 %
31-60 days – 33 %
121 days and over –11 %

The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
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Citizenship and Immigration Canada

Table 2–A: User Fees


Table 2–A: User Fees
($ thousands)
User Fee Fee Type Fee–setting Authority Date Last Modified 2008–2009 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Right of Permanent Residence Fee (RPRF) Regulatory Financial Administration Act (FAA); Immigration and Refugee Protection Act (IRPA) and Immigration and Refugee Protection Regulations (IRPR) May 3, 2006 $77,100 $85,786 Costs associated with this fee are related to the overall cost of the immigration regulatory scheme.
This fee was established in association with the 1995 federal budget and subsequently reduced by half as a result of Budget 2006.
This fee is payable by persons who will acquire permanent resident status in Canada.

(See table entitled New Permanent Residents in 2008 in Section II – Strategic Outcome 1.)

Protected persons and dependent children do not pay the RPRF.
This fee is closely linked to the processing of permanent resident applications in Canada and overseas. 2009‑10 $78,100 Costs associated with this fee are related to the overall cost of the immigration regulatory scheme.
2010–11 $77,700  
2011–12 $77,600  
Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee, and Sponsorship Application Fee for Family Classes Regulatory IRPA and IRP Regulations. June 28, 2002 $153,900 $189,409 $283,900 Permanent Residence Applications:
Overseas: Contributes to the achievement of Government of Canada immigration levels by issuing visas in line with established annual targets.
Priority processing is given to the reunification of immediate family members—spouses, partners and dependant children—and to skilled workers nominated by provincial governments. [Note: Details of past processing times by each overseas mission and by immigration category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp
To ensure data consistency, the website of every overseas mission links to pages concerning processing times on the CIC website.]

Domestic:
Recent average processing times for Case Processing Centres (CPC) are published on CIC’s website. The processing times are estimates only and are updated weekly.
http://www.cic.gc.ca/english/information/times/canada/process–in.asp  

Permanent Resident Card:

Domestic: Same as previous.

Permanent Resident Travel Document:

Overseas:
Processed expeditiously.
Permanent Residence Applications:
Overseas:
Immigrant Visas – In calendar year 2008, overseas missions delivered 100% of the overall visa target. A total of 215,934 immigrant visas were issued abroad.
In calendar year 2008, missions finalized 50% of immediate Family Class applications within six (6) months, 70% within nine (9) months and 80% within 11 months.
Missions finalized 50% of Provincial Nominees within seven (7) months, 70% within nine (9) months and 80% within 11 months.

Domestic: Sponsorship—spouse, child—processing times as of December 2008 were 32 days.
In calendar year 2008, 80% of immediate Family Class applications processed in Canada were finalized within 18 months.

Permanent Resident Card (PRC):
Domestic: Cards for new PRs are processed within three to four (3–4) weeks. As of December 31, 2008, at CPCPRC the processing time for the replacement or renewal of a PR card for existing PRs was 77 days.

Permanent Resident Travel Document:
Overseas: In calendar year 2008, 57% of applications were processed within two (2) days.
2009–10 $197,800 $283,900
2010–11 $206,400 $283,900
2011–12 $215,300 $283,900
Work Permit Fee (individual and performing artist groups) Regulatory IRPA and IRPRegulations. January 2, 1997 $44,500 $51,365 $79,400 Overseas: Processed expeditiously. Past processing times by each overseas mission and by category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp

Domestic:
Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp   http://www.cic.gc.ca/english/information/times/canada/process–in.asp
Overseas: In calendar year 2008, 45% of applications were finalized within 14 days, this increased to 59% at 28 days.
 
Domestic: Recently, at CPC–Vegreville the average processing time is 46 calendar days.
2009–10 $45,400 $79,400
2010–11 $46,400 $79,400
2011–12 $47,700 $79,400
Study Permit Fee Regulatory IRPA and IRPRegulations. June 1, 1994 $24,000 $22,226 $29,600 Same as previous. Overseas: In calendar year 2008, 44% of applications were finalized within 14 days, this increased to 65% at 28 days.

Domestic: Recently, at CPC–Vegreville the average processing time is 47 calendar days.
2009–10 $22,000 $29,600
2010–11 $22,300 $29,600
2011–12 $22,600 $29,600
Temporary Resident Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee Regulatory IRPA and IRPRegulations. January 2, 1997 $108,900 $88,973 $124,600 Overseas:
Temporary Resident (TR) Visas – Processed expeditiously.
Past processing times for each overseas mission and by visa category appear on CIC’s website. http://www.cic.gc.ca/english/information/times/international/index.asp

Domestic:  Extensions—Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp
Overseas: In calendar year 2008, 54% of TR visa applications were finalized within two (2) days.

Domestic: Extension of status – Recently, at CPC–Vegreville the average processing time is 64 calendar days.
2009–10 $95,600 $124,600
2010–11 $97,100 $124,600
2011–12 $98,400 $124,600
Temporary Resident Permit Fee Regulatory IRPA and IRPRegulations. January 2, 1997 $2,500 $2,403 $3,700 Overseas:
Processed expeditiously.

Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp
Temporary Resident Permit (TRP):
Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.

Domestic: Recently, at CPC–Vegreville the average processing time is 77 calendar days.

Extension of status: Recently, at CPC–Vegreville the average processing time is 74 calendar days.
2009–10 $2,300 $3,700
2010–11 $2,300 $3,700
2011–12 $2,300 $3,700
Restoration of Temporary Resident Status Fee Regulatory IRPA and IRPRegulations. June 28, 2002 $2,000 $2,430 Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit costs. Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp 2009–10 $1,800 Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit costs.
2010–11 $1,800
2011–12 $1,800
Other immigration services (Rehabilitation; Authorization to Return to Canada; Immigration Statistical Data; Certification and replacement of immigration documents) Regulatory IRPA and IRPRegulations. Various $1,700 $2,230 $3,200
(Note 8)
Domestic:
Certification and replacement immigration document within six to eight (6–8) weeks.

Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.
Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/canada/process–in.asp

Overseas: See comments for performance standards.
2009–10 $1,800 $3,200
2010–11 $2,000 $3,200
2011–12 $2,200 $3,200
(Note 8)
Right of Citizenship Fee (ROCF ) Regulatory FAA; Citizenship Act and Citizenship Regulations. January 2, 1997 $20,900 $15,132 This fee was established in association with the 1995 federal budget. Costs associated with this fee are related to the overall cost of the citizenship regulatory scheme. This fee is payable by persons obtaining citizenship status.
(See Section 2 – Citizenship Program for details.)
Persons under 18 years of age do not pay the ROCF.
This fee is linked to acquisition of citizenship status. (See Change of Citizenship Fees.) 2009–10 $12,000 This fee was established in association with the 1995 federal budget. There is no cost associated with this fee.
2010–11 $12,000
2011–12 $12,000
Change of Citizenship Fees; Grant, Retention,  Resumption, Renunciation of Citizenship Regulatory Citizenship Act and Citizenship Regulations. January 2, 1997 $26,000 $18,574 $73,900 Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp In 2008–2009, processing times for individuals applying to become a citizen (Grant of Citizenship) were reduced from 15‑18 months to 10–12 months. 2009–10 $16,000 $73,900
2010–11 $16,000 $73,900
2011–12 $16,000 $73,900
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship Regulatory Citizenship Act and Citizenship Regulations. January 2, 1997 $4,000 $4,775 $19,700 Recent average processing times for Proof of Citizenship are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp In 2008–2009, processing times for 80% of cases for the issuance of a citizenship certificate (Proof of Citizenship) increased from five to seven (5–7) months to 10 months. 2009–10 $2,400 $19,700
2010–11 $2,400 $19,700
2011–12 $2,400 $19,700
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA ) Other products and services Access to Information Act. 1992 $100 $78 $1,900
(Note 9)
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA . Notice of extension to be sent within 30 days after receipt of request.
The ATIA provides fuller details: http://laws.justice.gc.ca/en/A–1/218072.htm l.
CIC received 14,034 requests under the ATIA in 2008–2009 and completed 13,616 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 63% of cases. Response time was extended in 37% of cases.
Overall, CIC met deadlines for 95.24% of the requests over the course of the year.
2009–10 $100 $1,900
2010–11 $100 $1,900
2011–12 $100 $1,900
(Note 9)
User Fees $465,600 $483,381 $619,900   2009–10 $475,300 $619,900
2010–11 $486,500 $619,900
2011–12 $498,400 $619,900

Notes:
1: Source: 2008–2009 Report on Plans and Priorities.
2: All amounts are net of current year remissions.
3: 2007–2008 full costs and estimated full costs include an estimate for other government departments and agencies and represent the best available cost data. Participating departments and agencies in CIC’s Cost Management Model for 2007–2008 are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Social Sciences and Humanities Research Council of Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Court Administration Services; Federal Court/Federal Court of Appeal; Human Resources and Skills Development Canada; and Canada Border Services Agency – Mission Integrity Officers only. The following departments and agencies did not participate in the 2007–2008 Cost Management Process: Canada Border Services Agency, Canadian Security Intelligence Service, and Department of Justice. Costs are not included in the 2007–2008 Cost Management Model.

4: Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as average while overseas’ processing times are expressed as x% in y days.
5: All fees or modifications to fees that existed prior to the User Fees Act (UFA ) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

  • Performance standard, if provided, may not have received parliamentary review.
  • Performance standard, if provided, may not respect all established requirements under the UFA (e.g., international comparison; independent complaint address).
  • Performance result, if provided, is not legally subject to the UFA.
  • 6: Statistics for domestic regions were current as of December 31, 2008.
    7: Source: 2009–2010 Report on Plans and Priorities.
    8: Full costs include only rehabilitation cases and authorization to return to Canada costs.
    9: Source Annual Report 2007–2008 — Privacy Act, Access to Information Act. Website: http://www.cic.gc.ca/english/resources/publications/privacy/atip2007-08.asp#partII_report.
    10: Source: All overseas’ data are from CAIPS as of April 7, 2009, PR Card data is from CCS system, CPC–Vegreville data is from CPC–Vegreville systems, Citizenship data is from the Global Case Management System.

Table 2-B: Policy on Service Standards for External Fees


External Fee Service Standard
[notes 1, 2 and  3]
Performance Results
[note 3]
Stakeholder Consultation
Right of Permanent Residence Fee (formerly Right of Landing Fee) This fee is not a processing fee, but rather a fee that is paid in order to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of Permanent Resident (PR) visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant; i.e. either at any time during the processing of the PR applications prior to the issuance of the PR visa at a visa office, or prior to the finalization of the PR visa abroad, or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to the processing of the application itself, which carries a separate fee. (See next item on list) This fee is closely linked to the processing of permanent resident applications.

Right of Permanent Residence Fees are, to a certain degree, subject to the wishes of the individual client as to when they are paid. Legally, the only requirement is that they be paid prior to the issuance of a PR visa abroad and prior to granting PR status in Canada.
The fee was reduced by half at the beginning of fiscal year 2006–2007.
Permanent Residence Application Fee,
Permanent Resident Card Fee, and Permanent Resident Travel Document Fee and Sponsorship Application Fee for Family Classes
Immigration levels are set by Cabinet once a year. In order to comply with levels, and since demand (intake) far outweighs set levels, once levels’ targets are met, excess applications may wait in queue for lengthy periods until “levels room” opens up the following year. Without intake controls, and to avoid being in contempt of Parliament, it is not possible to set service standards for applications outside of the priority processing queue.

Highest priority processing is given to immediate Family Class—spouses, etc. At overseas missions and in Canada, the service standard is to finalize the majority of cases within six (6) months. Priority processing for Provincial Nominees and Quebec Economic (Skilled Worker and Business) classes at overseas missions is done as quickly as possible taking into consideration levels’ plan.

Permanent Resident Cards: Majority within 30 days.

Permanent Resident Travel Document: Two (2) days for routine cases.
Permanent Residence Applications
Overseas: Immigrant Visas: In calendar year 2008 overseas missions delivered 100% of the overall visa target. A total of 215,934 immigrant visas were issued abroad.
In calendar year 2008, missions finalized 50% of immediate Family Class applications within six (6) months, 70% within nine (9) months and 80% within 11 months. Missions finalized 50% of provincial nominees within seven (7) months, 70% within nine (9) months and 70% of Quebec Economic applications within 12 months.

Domestic: Sponsorship (spouse, child) processing times as of December 2008 were 32 days. In calendar year 2008, 80% of immediate Family Class applications processed were finalized within 18 months.

Permanent Resident Card: Domestic: Cards for new PRs are processed within three to four (3-4) weeks. Processing time for the replacement or renewal of a PR card for existing PRs, as of December 31, 2008, was 77 days at the CPC-PRC.

Permanent Resident Travel Document:

Overseas: In calendar year 2008, 57% of applications were processed within two (2) days.
All the current fees are subject to the Government of Canada regulatory process for cost recovery fees which includes consultation requirements. Consultations took place at the time each of them was imposed as part of the regulatory process.

The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to its mandate including fees and service standards.

CIC consults regularly with stakeholders including the Canada Bar Association, the Canadian Council for Refugees, Immigration Practitioners, etc.

Future processing fees will be subject to the User Fee Act. Section 4 of the User Fee Act specifies the consultative requirements that will apply when new user fees are considered.
Work Permit Fee (individual and performing artist groups) Overseas: Four (4) weeks for the majority of cases.

Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates for uncomplicated cases only and are updated weekly.
http://www.cic.gc.ca/english/information/times/index.asp
Overseas: In calendar year 2008, 59% of applications were finalized within 28 days.

Domestic: Recently, the average processing time is 46 calendar days at CPC–Vegreville.
See previous
Study Permit Fee Same as above Overseas: In calendar year 2008, 44% of applications were finalized within 14 days, this number increases to 65% within 28 days.

Domestic: Recently, the average processing time is 47 calendar days at CPC–Vegreville.
See previous
Temporary Resident Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee Overseas: Two (2) days for the majority of cases.

Domestic: 40 calendar days for majority of cases—includes 10 days for mailing time.
Overseas: In calendar year 2008, 54% of TRV applications were finalized within two (2) days.

Domestic: Extension of status – Recently, the average processing time is 64 calendar days at CPC–Vegreville.
See previous
Temporary Resident Permit Fee Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard.

Domestic: 40 calendar days for majority of cases —includes 10 days mailing time.
Temporary Resident Permit:
Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard.

Domestic: Recently, the average processing time is 77 calendar days at CPC–Vegreville.

Extension of status: Recently, the average processing time is 74 calendar days at CPC–Vegreville.
See previous
Restoration of Temporary Resident Status Fee Domestic: 40 calendar days—includes 10 days mailing time. Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp See previous
Other immigration services (various) Certification and replacement of immigration document: Six to eight (6-8) weeks for the majority of cases.

Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.
Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp See previous
Right of Citizenship Fee Service standard is linked to the processing of the application for a Grant of Citizenship, similar to the Right of Permanent Residence Fee. This fee is linked to the acquisition of citizenship status. (See Change of Citizenship Fee) See previous
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship 12-15 months for the majority of cases. In 2008–2009 processing times for individuals applying to become a citizen (Grant of Citizenship) were reduced from 15-18 months to 10-12 months. See previous
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship Five (5) months for the majority of cases. In 2008–2009 processing times for 80% of cases for the issuance of a citizenship certificate (proof of citizenship) increased from five to seven (5-7) months to 10 months. See previous
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) 30 days following receipt of request unless an extension is requested. CIC received 14,034&nbsp;requests under the Access to Information Act in 2008–2009 and completed 13,616 requests during the same period—requests carried over from previous year. CIC provided a response within 30 days following receipt of the request in 63% of cases. Response time was extended in 37% of cases.

Overall, CIC met deadlines for 95.24% of the requests over the course of the year.
The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.


Notes:

  1. Service standards for immigration and citizenship processes are not published, but are internal benchmarks. Processing times for most processes are published on CIC’s website at http://www.cic.gc.ca/english/information/times/index.asp and are updated regularly. Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as averages while overseas processing times are expressed as x% in y days/months. Providing good service for fee paid is not only a question of processing time. Often, faster processing would be poor client service such as affording an unreasonably brief time frame to provide needed documentation or rejecting a reasonable excuse from an applicant as to why they cannot attend a scheduled interview. Some elements of processing times are outside the control of CIC, and within the control of the applicant or other agencies such as CSIS, RCMP, CBSA. Due to case complexity and legal requirements, processing standards should not represent finalization of all cases, but rather for a given percentage within a given time frame or as averages.
  2. The Department’s original plan to introduce client service standards in 2008–2009 has been reoriented as follows for 2009–2010:
    • Publish a service declaration that will include CIC’s client commitment, a link to processing times and to gather feedback from the client.
    • Develop and begin the implementation of an action plan to set service standards for grants and contributions.
    • Develop and begin the implementation of an action plan to set operational standards for certain business lines based on standardized processes in order to assess the readiness for a service standard model.
    • Develop a performance measurement model for standards.
  3. All fees or modifications to fees that existed prior to the coming into force of the User Fees Act (UFA) on March 31, 2004, are not subject to that legislation. Therefore:
    • Performance standard, if provided, may not have received Parliamentary review.
    • Performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).
    • Performance result, if provided, is not legally subject to UFA section 5.1.
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Commission for Public Complaints Against the RCMP

Table 2-A: User Fees

($ thousands)
A. User Fee Fee Type Fee Setting Authority Date Last Modified 2007-2008
Forecast Revenue Actual Revenue ($000) Full Cost ($000) Performance Standard Performance Results
Fees charged for the processing of access requests files under the Access to Information Act Other Products and Services (O) Access to Information Act 1992 - 0 30 Response provided within 30 days following receipt of request; the response may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. 100 %
Planning Years
Fiscal Year Forecast Revenue ($000) Forecast Costs ($000)
2008-2009 0 30
2009-2010 0 30
2010-2011 0 30
Total 90
B. Date Last Modified
C. Other Information
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Correctional Service Canada

Table 2: User Fees / External Fees


Table 2-A: User Fees
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-2009 Planning Years
Forecast
Revenue
($000)
Actual
Revenue
($000)
Full
Cost

($000)
Perfor-mance
Standards
Perform-ance
Result
Fiscal
Year
Forecast
Revenue
($000)
Estimated
Full Cost
($000)
Fee charged for the processing of access requests filled under the Access to Informa-tion Act (ATIA) R Access to information ACT April 2004 3.5 3.1 3,268.8 Request should be responded to within 30 days, unless extensions are warranted as per section 9 of the Act. 54% 2009-10

3.5

3 600

2010-11

3.5

3 600

2011-12

3.5

3 600

Sub-Total (R)

3.5

3.1

3 268.8

  2009-10 3.5 3 600
2010-11 3.5 3 600
2011-12 3.5 3 600
Sub-Total (O)

0.0

0.0

0.0

  2009-10 0.0 0.0
2010-11 0.0 0.0
2011-12 0.0 0.0
Total 3.5 3.1 3 268.8   2009-10 3.5 3 600
2010-11 3.5 3 600
2011-12 3.5 3 600
Total 10.5 10 800


B. Date Last Modified: N/A

C. Other Information: N/A


Table 2-B: External Fees


External Fee Service Standard Performance Results Stakeholder Consultation

Fee charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.  Due to staff shortage and a realignment of ATI responsibilities, there has been a signficant decrease in the compliance rate. 54% on time for ATI requests The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992


Other Information: N/A

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Department of Foreign Affairs and International Trade

Table 2: User Fees/External Fees

Table 2.1-A: User Fees Act - Access to Information


User Fee: Access to Information Act fees

Fee Type: Other products and services

Fee-setting Authority: Section 11 of the Access to Information Act (ATIA) and section 7 of the Access to Information Regulations

Date Last Modified: Section 11 (ATIA) last modified in 1992 (C-2, s.2)

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act (http://laws.justice.gc.ca/en/A-1/218072.html) provides fuller details.

Performance Results: Statutory deadlines met 60.8% of the time.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue* Estimated Full Cost
103.0 8.0 3,910 2009-10 8.5 3,910
2010-11 9.0 8,440
2011-12 9.5 8,440


* Amounts differ from 2009-10 Annual Reference Level Update.



User Fees Totals
($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue* Estimated Full Cost
Sub-Total (R) N/A N/A N/A 2009-10 N/A N/A
2010-11 N/A N/A
2011-12 N/A N/A
Sub-Total (O) 103.0 8.0 3,910 2009-10 8.5 3,910
2010-11 9.0 8,440
2011-12 9.5 8,440
Total 103.0 8.0 3,910 2009-10 8.5 3,910
2010-11 9.0 8,440
2011-12 9.5 8,440

* Amounts differ from 2009-10 Annual Reference Level Update.

Table 2.1-B: Policy on Service Standards for External Fees-Access to Information



External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) pursuant to the Access to Information Regulations. Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.

The Office of the Information Commissioner has, in the past, considered a performance rate of 85% as standard and 80% as failure.
Statutory deadlines met 60.8% of the time. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.


Other Information: The department has experienced an average annual increase in ATIA-related activities of 12.7% over the last 13 years, and the growth in overall workload for the Access to Information and Privacy (ATIP) office has picked up speed over the last few years. Since 2004-05 the average annual increase for all types of ATIP requests has been 24%.

The department has submitted comprehensive business plans to address the performance gap in processing of access requests and intends to significantly improve service in the long term. Estimated costs for future years are based on the approval of a TBS Business Case via the Program Integrity Fund that would increase the size of the Access to Information and Privacy Protection Division by 26 positions. If approved, the full cost in upcoming years for the ATIP office is estimated at $8.4 million.

In previous years revenues were calculated using the amount of fees charged to the applicants. For the 2008-09 fiscal year, DFAIT changed the way it calculated revenues to reflect the amount of fees paid.

The difference is associated with the amount of fees waived by the department and the fees unpaid by the applicant.

Table 2.2-A: User Fees Act-International Youth Program


User Fee: Any national of a foreign state who applies to enter Canada under an international youth program shall, if the application is approved, pay a participation fee of $150.

Fee Type: Regulatory-Program Participation Fee (PPF)

Fee-setting Authority: Order JUS-609929 amending the Order in Council P.C. 2000-1723 of November 30, 2000, made pursuant to paragraph 19(1)(b) of the Financial Administration Act

Date Last Modified: October 2007

Performance Standards: The fees were implemented to provide more opportunities to young Canadians to travel and work abroad, and to increase participation in the program. Program participation revenues from fees must be used exclusively for the activities carried out under the program.

Performance Results: In 2008, the first year after the introduction of the global PPF, a total 64,871 young people participated in the program, which represents an increase of over 14% from 2007. The level of foreign satisfaction with, and interest in, the international youth program is growing, as demonstrated by the wish of participating countries to increase participation quotas and the desire of new countries to establish participation. Canada currently has formal bilateral arrangements concerning youth mobility with 21 countries; two of these were signed in 2008-09. Negotiations with six countries are now in their concluding stages, and 18 additional countries have been identified as priorities for negotiation for 2009-10.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
7,100 7,286 7,100 2009-10 8,300 8,300
2010-11 9,100 9,100
2011-12 9,100 9,100


Other Information:




User Fees Totals
($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 7,100 7,286 7,100 2009-10 8,300 8,300
2010-11 9,100 9,100
2011-12 9,100 9,100
Sub-Total (O) N/A N/A N/A 2009-10 N/A N/A
2010-11 N/A N/A
2011-12 N/A N/A
Total 7,100 7,286 7,100 2009-10 8,300 8,300
2010-11 9,100 9,100
2011-12 9,100 9,100


Table 2.2-B: Policy on Service Standards for External Fees-International Youth Program



External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Any national of a foreign state who applies to enter Canada under an international youth program shall, if the application is approved, pay a fee of $150. Increased number of opportunities for young Canadians to travel and work abroad

Increased number of participants in the IYP
21 bilateral arrangements concerning youth mobility, including two signed in 2008-09. Negotiations with six countries now in concluding stages, and 18 additional countries identified as priorities for negotiation

64,871 participants-an increase of over 14%
Consultations for the implementation of fees included direct communications, and Ipsos Reid conducted interviews with 25 stakeholders, including non-governmental organisations, DFAIT, Citizenship and Immigration Canada (CIC), missions abroad and foreign government stakeholders, resulting in an overall positive reaction.


Other Information: 33% of the 2008-09 budget ($2,330,000) was transferred to CIC headquarters to increase operational capacity at CIC centres to process international youth program (IYP) applications.

26% of the 2008-09 budget ($1,840,000) was used to fund additional DFAIT employees dealing exclusively with services to IYP applicants in terms of support for application procedures, promotion of the program and the processing of applications.

24% of the 2008-09 budget ($1,700,000) was used for the promotion of the IYP in Canada through national ad campaigns, fairs and conferences.

7% of the 2008-09 budget ($790,000) was used for the management of the program at DFAIT headquarters, including a Canadian 1-800 number phone service providing information on the IYP to young participants.

The IYP is currently engaged in a comprehensive review of its accountability, risk and audit framework, along with research and development of an official Service Standard Policy, development of a new standard operating procedures manual, and research and development of a new official IYP Privacy of Information Policy.

Details of International Youth Programs can be found at www.international.gc.ca/experience.

Table 2.3-A: User Fees Act-Export/Import Fees


User Fee: Fees for the issuance of export and import certificates and permits

Fee Type: Other products and services

Fee-setting Authority: Export and Import Permits Act (EIPA) and Export and Import Permits and Certificates Fees Order.

Date Last Modified: 1995

Performance Standards: Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the Bureau's officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required.

Performance Results: 98% success rate on the processing of over 500,000 applications in fiscal year 2008-09.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
12,000 8,389 22,000 2009-10 12,000 19,000
2010-11 12,000 19,000
2011-12 12,000 19,000





User Fees Totals
($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) N/A N/A N/A 2009-10 N/A N/A
2010-11 N/A N/A
2011-12 N/A N/A
Sub-Total (O) 12,000 8,389 22,000 2009-10 12,000 19,000
2010-11 12,000 19,000
2011-12 12,000 19,000
Total 12,000 8,389 22,000 2009-10 12,000 19,000
2010-11 12,000 19,000
2011-12 12,000 19,000



Table 2.3-B: Policy on Service Standards for External Fees-Export/Import Fees



External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Fees for the issuance of export and import certificates and permits Deliver non-routed permits within 15 minutes of the time of application; process within 4 business hours import and export permit applications that are automatically redirected (routed) to the Bureau's officers or that have been flagged for an officer's review by the applicant when no additional information or documentation is required. 98% success rate on the processing of over 500,000 applications in fiscal year 2008-09. Efforts in 2008-09 went mainly to the redesign and revamp of the Bureau's website. Identification of the various types of stakeholders is under way to select the best survey method(s) and consultations.


Table 2.4-A: User Fees Act-Consular Services


User Fee: Consular Service Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Service Fee Regulations pursuant to the Department of Foreign Affairs and International Trade Act

Date Last Modified: The Consular Service Fee was introduced on November 8, 1995, and has not been modified.

Performance Standards: Consular Services performance standards are grouped under the following service standards categories:

  1. Protection and Assistance
  2. Contact with Prisoners
  3. Passports and Citizenship
  4. Information-Canada/Third Countries
  5. Information-Local
  6. Legal and Notary

For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Consular services are provided to Canadians 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Watch and Response Centre in Ottawa. Emergency situations are dealt with immediately.

Every effort is made to obtain solutions for specific problems and to provide the required service. However, the department's ability to do so and its success are conditioned, in many instances, by the laws and regulations of other countries as well as the quality and level of cooperation offered by persons and organisations outside the Government of Canada.

Performance Results: In 2008-09, consular officers opened more than 250,000 new consular cases; routine and distress-related cases alone increased 12% from the previous year. New to the consular website this year, clients had the option of completing the feedback form online. As a result, 4,672 forms were received, up from 2,708 the previous year. Of Canadians who responded, 93% said they were satisfied or very satisfied with the services received. In previous years, the department has reported performance against passport, citizenship and arrest/detention service standards in the consular portion of the DPR narrative. For 2007-08, this information is noted below.

Canada's missions abroad are asked to make regular contact with long-term Canadian detainees. The frequency of contact reflects local conditions: once every three months (e.g. in much of Latin America, Africa and Asia), once every six months (e.g. in much of Western Europe) or once every 12 months (e.g. in the United States, where over 70% of these detainees are located). As of March 31, 2009, missions met this standard 87% of the time-up 7 percentage points from 2007-08.

Missions are asked to report on their ability to accept, review and forward citizenship applications to Canada within the 10-day service standard. During 2008-09, they did so successfully with 91% of the applications, compared with 89% in 2007-08.

Missions are monitored on their ability to meet the 15-day service standard for passport issuance. They met this standard 94% of the time.



($ thousands)
2008-09 Planning Years
Forecast Revenue3 Actual Revenue Full Cost * Fiscal Year Forecast Revenue Estimated Full Cost *
97,713 89,150 76,669 2009-10 97,713 87,421
2010-11 92,848 90,401
2011-12 97,720 91,555


*The amounts above for the Consular Service Fee's Full Cost and Estimated Full Cost do not yet include costs incurred by Other Government Departments. A "whole of government" study will be conducted in the coming fiscal year to capture all costs associated with the delivery of Consular services which will most likely reduce/eliminate the surplus position as forecasted above.



User Fees Totals
($ thousands)
2008-09 Planning Years
Forecast Revenue1 Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) N/A N/A N/A 2009-10 N/A N/A
2010-11 N/A N/A
2011-12 N/A N/A
Sub-Total (O) 97,713 89,150 76,669 2009-10 97,713 87,421
2010-11 92,848 90,401
2011-12 97,720 91,555
Total 97,713 89,150 76,669 2009-10 97,713 87,421
2010-11 92,848 90,401
2011-12 97,720 91,555


Table 2.4-B: Policy on Service Standards for External Fees-Consular Services Fee



External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Consular Services Fee Consular services are based on written service standards (established in 1995), which detail the services to be provided, along with qualitative and quantitative standards to be used by employees. The service standards are available at www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp as well as at all missions abroad, where they are either in public view or can be provided by employees.

Consular services are provided to Canadians 24 hours a day, 7 days a week, at more than 260 points of service around the world. Outside regular business hours, calls are forwarded to the Emergency Operations Centre in Ottawa. Emergency situations are dealt with immediately.
  The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.


Table 2.5-A: Specialized Consular Service


User Fee: Specialized Consular Services Fee

Fee Type: Other products and services

Fee-setting Authority: Consular Fee (Specialized Services) Regulations, pursuant to paragraph 19 (1) (a) of the Financial Administration Act

Date Last Modified: Fees have been collected since 1958 pursuant to the Regulations Respecting the Fees to Be Charged for Consular Services, SOR/58-133. The most recent modification occurred in 1998 with the coming into force of the Consular Fees (Specialized Services) Regulations.

Performance Standards: Specialized Consular Services performance standards are grouped under the following service standards categories:

Protection and Assistance
Legal and Notary
For the complete service standards list, please go to www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp.

Performance Results: Missions abroad reported dealing with 3,216 legal/notary cases in 2008. Client feedback from 388 clients demonstrated an overall satisfaction level with the legal/notary service of 91%.



($ thousands)
2008-09 Planning Years
Forecast Revenue1 Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
3,500 4,211 4,921 2009-10 4,250 5,584
2010-11 4,250 6,336
2011-12 4,250 7,190




User Fees Totals
($ thousands)
2008-09 Planning Years
Forecast Revenue1 Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) N/A N/A N/A 2009-10 N/A N/A
2010-11 N/A N/A
2011-12 N/A N/A
Sub-Total (O) 3,500 4,210.5 4,921 2009-10 4,250 5,584
2010-11 4,250 6,336
2011-12 4,250 7,190
Total 3,500 4,210.5 4,921 2009-10 4,250 5,584
2010-11 4,250 6,336
2011-12 4,250 7,190


Table 2.5-B: Policy on Service Standards for External Fees-Specialized Consular Services Fee



External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Specialized Consular Services Fee These standards are available to clients online at http://www.voyage.gc.ca/about_a-propos/standards-services-normes-eng.asp and at all missions abroad. Clients are invited to comment if they did not receive the level of service they expected, or if they wish to make suggestions. Missions abroad entered 3,119 legal/notary cases in the last fiscal year. Client feedback from 388 clients demonstrated an overall satisfaction level with the legal/notary service of 91% The consular service standards were developed following consultations with Canadians at approximately 80 missions around the world and selected clients in Canada. Surveys were also conducted at the international airports in Toronto, Montreal and Vancouver.


Table 2.6-A: User Fees Act-Passport Canada


User Fee: Passport Canada

Fee Type: Other products and services

Fee-setting Authority: Passport service fees regulation

Date Last Modified: December 2001

Performance Standards: The standard turnaround times in working days are:


- Offices: Regular services 10
- Offices: Urgent services Next working day
- Offices: Express services 2 to 9
- Mail-in: Regular services 20
- Receiving agent-Regular services 20

Performance Results: In 2008-09, overall service standards were met for 98.7% of applications through all channels. Standards for urgent and express services were met for 99.2% of applications: 98.5% for walk-in, 99.2% for mail-in and 99.1% for receiving agents.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
276,583 263,823 304,354 2009-10 296,300 296,300
2010-11 281,556 281,556
2011-12 296,329 296,329


Other Information:




User Fees Totals
($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) N/A N/A N/A 2009-10 N/A N/A
2010-11 N/A N/A
2011-12 N/A N/A
Sub-Total (O) 276,583 263,823 304,354 2009-10 296,300 344,156
2010-11 281,556 372,173
2011-12 296,329 384,674
Total 276,583 263,823 304,354 2009-10 296,300 344,156
2010-11 281,556 372,173
2011-12 296,329 384,674


Table 2.6-B: Policy on Service Standards for External Fees-Passport Canada Revolving Fund



External Fee Service Standard Performance Results Stakeholder Consultation
Passport Canada Revolving Fund The standard turnaround times in working days are:
- Offices: Regular services 10
- Offices: Urgent services Next working day
- Offices: Express services 2 to 9
- Mail-in: Regular services 20
- Receiving agent-Regular services 20

In 2008-09, overall service standards were met for 98.7% of applications through all channels. Standards for urgent and express services were met for 99.2% of applications: 98.5% for walk-in, 99.2% for mail-in and 99.1% for receiving agents. N/A



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Department of Justice Canada

Table 2: User Fees


Table 2-A: User Fees
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
1
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
The family Order and Agreements Enforcement Assistance (FOAEA) Regulatory FOAEA Act March 1999 7,000 7,141 7,141 Yes Results are available in table 2-B 2009-10 7,000 7,000
2010-11 7,000 7,000
2011-12 7,000 7,000
The Central Divorce Proceedings Regulatory CRDP
Fee Order
May 1986 750 723 723 Yes Results are available in table 2-B 2009-10 800 800
2010-11 800 800
2011-12 800 800
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other product and services Access to Information Act (ATIA) 1992 4 6 1,424 Yes Results are available in table 2-B 2009-10 5 2,250
2010-11 5 2,500
2011-12 5 2,750
Sub-Total (R) 7,750 7,864 7,864   2009-10 7,800 7,800
2010-11 7,800 7,800
2011-12 7,800 7,800
Sub-Total (O) 4 6 1,424   2009-10 5 2,250
2010-11 5 2,500
2011-12 5 2,750
Total 7,754 7,870 9,288   2009-10 7,805 10,050
2010-11 7,805 10,300
2011-12 7,805 10,550

Other Information
ATIA
Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

Table 2-B: External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
The family Order and Agreements Enforcement Assistance (FOAEA)
  1. Processing of tracing applications under Part I of the Act will be completed and a response provided to provincial/territorial enforcement programs within 10 business days.
  2. Garnishment applications under Part II of the Act will be in effect 35 days after receipt.
  3. Licence-denial applications under Part III of the Act will be initiated and terminated within 10 business days.
  4. Public enquiries are to be responded to within 48 hours.

A total of 25,742 applications received and treated within 10 business days. Standard met at 100%.

79,786 garnishment applications accepted within the time frame. Standard met at 100%.

10,607 applications received and processed within the time frame. Standard met at 100%.

93,974 calls received through the automated interactive voice response system (IVR).

Informal feedback and general day-to-day interactions with clients and stakeholders, including provincial and territorial maintenance and enforcement programs, courts, creditors and other federal government partners, indicate a high level of satisfaction with the services provided under both the Family Orders and Agreement Enforcement Assistance and Central Registry of Divorce Proceedings programs.

A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicate strong levels of satisfaction

The Central Divorce Proceedings
  1. Clearance Certificates are to be issued within 3 weeks of receipt of the application.
  2. Divorce information is to be provided to Statistics Canada annually, according to schedule.
  3. All telephone enquiries are to be responded to within 24 hours and all written enquiries are to be responded to within 5 business days.
  4. Quarterly invoices and compensation reports are to be issued within 30 days.

Standard met at 90%.

Standard met 100%.

17,829 telephone enquires and written enquiries was received and standard was met at 90%.

Standard met at 100%.

A client satisfaction survey was launched in January 2005 to provide a more formal assessment of client satisfaction with service standards, levels and accessibility. Findings indicates strong levels of satisfaction.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1

Standard met at 95.0%. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:
N/A

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Economic Development Agency of Canada for the Regions of Quebec

Table 2a: User Fees Act

The table presents revenue and user fees costs.

User fee: fees may be charged under the Access to Information Act.

Fee type: other products and services

Fee-setting authority: Access to Information Act

Date last modified: 2000

Performance standard: response must be provided within 30 days following receipt of request. Pursuant to section 9 of the Act, the response time may be extended; notice of extension must then be sent within 30 days after receipt of request. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/en/A_1/index.html.

Performance results:

(in thousands of dollars)


2008-2009 Planning years
Planned revenue Actual revenue Full cost Fiscal year Planned revenue Estimated full cost
0.2 0.1 66.1 2009-2010 0.2 67.0
2010-2011 0.2 68.0
2011-2012 0.2 69.0

Other information: N/A

Table 2b: Policy on Service Standards for User Fees

In line with the Policy on service standards for user fees, the table presents the latest performance results and main events or plans regarding stakeholder consultation.


User fee Service standard1 Performance result2 Stakeholder
consultation
Fees charged for processing access requests submitted to the Agency under the Access to Information Act Response must be provided within 30 days following receipt of request. Pursuant to section 9 of the Act, the response time may be extended in certain situations; notice of extension must then be sent to the applicant within 30 days after receipt of request. Further details on the Access to Information Act can be found at: http://laws.justice.gc.ca/en/A_1/index.html. Response given to 53% of requests within the normal 30-day timeframe.

With respect to 26% of requests, response time was extended pursuant to section 9 of the Act, and in all those cases the applicants were notified.
The Access to Information Act establishes the service standard, in particular by setting processing times.

Other information:

Some access requests may be processed informally, and that no fee is charged in such cases.


Notes:

1 Pursuant to the Policy on Service Standards for User Fees:

  • Performance standards may not have received parliamentary review.
  • Service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2 Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

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Environment Canada

Table 2: User Fees



Table 2a: User Fees ($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards 1
Performance
Result 1
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Ocean Disposal Permit Application Fees R Canadian Environmental Protection Act, 1999 (CEPA 1999), ss. 135(1); Disposal at Sea Regulations 2001 200.0 220.0 1,021.0 Each application is reviewed according to Schedule 6 of CEPA 1999 and the Disposal at Sea Regulations. This involves public notice, an application that provides detailed data, scientific review and payment of fees. Each permit is published in the Canada Gazette about 120 days after applying when the application is complete and there are no concerns on the part of other stakeholders. Under the terms of the permit fee, Environment Canada is committed to annual client meetings to review monitoring plans, conduct representative disposal site monitoring according to national guidelines, produce an annual report on activity, produce a financial summary of revenues, expenses and value for clients, and report results of monitoring to the Office for the London Convention. Met service standards.

Applications were reviewed within the 120-day timeframe.

Advice was provided to applicants to assist in timely permit reviews.

Monitoring plans were reviewed with key clients. Disposal site monitoring was conducted and reported.

For more information, go to www.ec.gc.ca/seadisposal/.
2009-10 200.0 1,021.0
2010-11 200.0 1,021.0
2011-12 200.0 1021.0
Ocean Disposal Site Monitoring Fees R Financial Administration Act, para. 19.1(a); Ocean Dumping Permit Fee Regulations (Site Monitoring) 2001 1,400.0 1,078.7 1,150.0 The permittee has access to a permitted site and the ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program that allows the client group as a whole to continue to have access to suitable disposal sites and demonstrates that the resource is used sustainably for the Canadian public. Met the service standards. Permittees disposed of dredged and excavated material according to their permits. Representative monitoring was carried out in accordance with monitoring guidelines. 2009-10 1,600.0 1,300.0
2010-11 1,600.0 1,300.0
2011-12 1,600.0 1,300.0
New Substances Notification R Canadian Environmental Protection Act, 1999, s. 328, New
Substances
Fees
2009 327.0 513.5 3,700.0 All notifications are reviewed and decisions taken within the prescribed timeframes. Requests are acknowledged by letter, email or fax within 10 business days of receipt. All New Substances Notifications are processed and decisions taken within the legislative time period. Requests made by letter, email or fax are responded to 95 percent of the time within 10 days. 2009-10 400.0 2,200
2010-11 400.0 2,200
2011-12 400.0  2,201
Migratory Bird Program: Migratory Game Bird Hunting Permit R Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations C.R.C., c.1035 1998 (SOR/98-314) 2,006.0 1,628.6 960.0 Hunting permits are sold for $8.50 at Canada Post Corporation (CPC) outlets, and selected provincial and private vendors from August 1 to March 10. The performance standard is to ensure adequate numbers of permits are available for distribution within that timeframe.

Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his or her representative must go to a vendor that sells the permit. The permit is bought on the spot; therefore, the service standard is that the hunter can get a hunting permit upon request. People purchasing the permit should receive one within minutes of completing the transaction.

The permit fee was increased by $5.00 in 1998.
99.9 percent of permits were available to meet hunter demand within the specified time period. All permits that were purchased were delivered within minutes of purchase. There is an average of four to five complaints each year that permits were not available from CPC because the CPC outlet did not order more stock. Problems such as this are rectified by CPC within two days. 2009-10 1,700.0  960.0
2010-11 1,700.0 960.0
2011-12 1,700.0 960.0
Migratory Bird Program: Habitat Conservation Stamp R Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations 1991 2,200.0 1,686.1 2,200.0 Conservation Stamps are sold for $8.50 each and must be affixed to the Migratory Game Bird Hunting Permit to validate it. The performance standard is to ensure adequate numbers of stamps are available for distribution at Canada Post Corporation (CPC) outlets, and selected provincial and private vendors from August 1 to March 10. Stamps are also sold as collectables through CPC offices and vendors selected by Wildlife Habitat Canada (WHC). People may not purchase a permit without the stamp pre-affixed to it; therefore, the hunter and/or his or her representative must go to a vendor that sells the permit. The permit is bought on the spot; thus, the service standard is that the hunter receives a wildlife stamp affixed to the permit. People purchasing the permit should receive the stamp within minutes of doing the transaction.

For collectors: Stamps bought from CPC may be purchased by mail order, telephone and fax, and at selected CPC outlets, and require a two-week processing period. Stamps bought from WHC-selected vendors may be ordered in person, by telephone and through mail order. Processing time is two weeks if not bought in person.

Stamp fees increased by $1.00 in 1991.
Enough stamps to meet hunter and collector demands were available for purchase within the specified time period. Stamps bought from CPC by mail order, telephone and fax, and at selected CPC outlets were processed within the two-week processing period. Stamps bought from WHC-selected vendors, either in person or by telephone or mail order, were processed within the two-week processing period.

No complaints were received that stamps were unavailable.

2009-10 1,800.0 2,200.0
2010-11 1,800.0 2,200.0
2011-12 1,800.0 2,200.0
Migratory Bird Program: avicultural permits, taxidermist permits and eiderdown permits R Migratory Bird Convention Act, 1994, s. 12; Migratory Bird Regulations Prior to 1978 8.2 0.7 34.0 These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, there are requirements that must be met, described in the Canadian Wildlife Service Permit Policy: for example, with respect to aviculture, applicants must demonstrate that they will do wing-cliping or keep the birds in an enclosure to prevent mixing with wild populations. Each region may attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits or notify applicants of the reasons a permit is denied within 30 days of receiving the application. All applications were processed within the 30-day timeframe, unless site inspections were required. In those cases (10 percent of all the applications), an additional 30 days were required to process the application. 2009-10    8.2 34.0
2010-11 8.2 34.0
2011-12 8.2 34.0
Cap Tourmente National Wildlife Area: Permit Sales R Canada Wildlife Act, s. 12; Canada Wildlife Act. Area Regulations 2001 190.0 97.4 152.1 To add to the enjoyment of hunters during the hunting season at Cap Tourmente, facilities are well maintained, with well-groomed trails and rest areas, adequate parking and sufficient washroom facilities, etc. These facilities are necessary to meet the needs of hunters, ensure that they have an enjoyable time and encourage them to return in future years. According to a survey conducted with hunters in 2005, there is a great deal of satisfaction with the quality and condition of the facilities. 2009-10 190.0 225.0
2010-11 190.0 225.0
2011-12 190.0 225.0
Fees charged for the processing of access requests filed under the Access to Information Act O Access to Information Act, ss. 11(1) and para. 77(1)d); Access to Information Regulations 1992 13.1 13.1 1,155.5 A response provided within 30days following receipt of request; the response time may be extended under section 9 of the Act. A notice of extension must be sent within 30 days after receipt of the request.

The Act provides further details: http://laws.justice.gc.ca/en/A-1/218072.html.

Statutory deadlines were met 83 percent of the time 2009-10 13.5 1,155.0
2010-11 14.0 1,200.0
2011-12 14.5 1,200.0
Cap Tourmente National Wildlife Area: Entry Sales O Canada Wildlife Act, s. 12; Canada Wildlife Area Regulations 2003 231.0 152.4 338.2 To add to the enjoyment of visitors during the operating season at Cap Tourmente, facilities are well maintained, with well-groomed trails and rest areas adequate parking and sufficient washroom facilities, etc. These facilities are necessary to meet the needs of visitors, ensure that they have an enjoyable time and encourage them to return in future years. In addition, visitors have access to bilingual reception and interpretative services to help them about the Wildlife Area and answer their questions. According to feedback received from a number of visitors, there is general satisfaction with the reception and interpretative services, and the quality and condition of the facilities. 2009-10 226.0 260.0
2010-11 226.0 260.0
2011-12 226.0 260.0
Sub-Total (R) 6,331.2 5,225.0 9,217.1

 

2009-10 5,825.2 8,419.0
2010-2011 5,825.2 8,419.0
2011-2012 5,825.2 8,419.0
Sub-Total (O) 244.1 165.5 1,493.7

 

2009-10 239.5 1,415.0
2010-2011 240.0 1,460.0
2011-2012 240.5 1,460.0
Total 6,575.3 5,390.5 10,710.7

 

2009-10 6,064.7 9,834.0
2010-2011 6,065.2 9,879.0
2011-2012 6,065.7 9,879.0



1. Note

According to prevailing legal opinion, when fees were introduced or an associated law or regulation was modified most recently prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

Table 2b: External Fees



A. External Fee Service Standard2 Performance Results3 Stakeholder Consultation
Regulatory Services
Ocean Disposal Permit Application Fees Under the application fee, each application will be reviewed according to Schedule 6 of CEPA and the Disposal at Sea Regulations. This involves public notice, application that provides detailed data, scientific review and payment of fees. Each permit will be published in the Canada Gazette from about 120 days of applying if the application is complete and there are no issues from other stakeholders. Under the permit fee Environment Canada committed to annual client meetings to review monitoring plans, conduct representative disposal site monitoring according to national guidelines, produce annual report on activity, produce financial summary of revenues, expenses and value for clients, and report results to London Convention office. Met service standards. Applications were reviewed within the 120-day time frame. Advice was provided to applicants to assist timely permit reviews.

Monitoring plans were reviewed with clients in each region. Disposal site monitoring was conducted and reported.

For further details, see www.ec.gc.ca/
seadisposal/
Application fees set in 1993 were rolled over in 2001. Regulatory Impact Assessment Statement and multi-stakeholder consultations were conducted before each regulation was enacted. Multi-stakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance for the fee, but concern for how it would be set. Permittees indicated that a proportional volume-based fee was preferred. As well, Environment Canada committed to regular meetings with permit holders, reporting, and to review the fee three years after implementation. The review was done in 2003 and its report concluded that no change to the fee was needed. All consultations from 1993 to 2003 involved discussion papers, public meetings and final reports. For further details, see www.ec.gc.ca/seadisposal/
regs/min_reg_g2_e.html
Ocean Disposal Site Monitoring Fees The permittee has access to a permitted site and ability to dispose of 1000 m3 of dredged or excavated material for each $470 paid. The collected revenue is used by the Disposal at Sea Program to operate a representative national disposal site monitoring program. Met the service standards. Permittees disposed of dredged and excavated material as authorized by their permits. Representative monitoring was carried out in accordance with monitoring guidelines. Multi-stakeholder consultations were carried out from 1996 to 1998 for setting the permit fee. There was general acceptance of the fee, but concern about how it would be set. Permittees indicated that a proportional volume-based fee was preferred. As well, Environment Canada committed to holding regular meetings with permit holders, reporting and reviewing the fee three years after implementation. The review was done in 2003 and the report concluded that no change to the fee was needed. Further consultations were undertaken from 1993 to 2003 involving discussion papers, public meetings and final reports. For more information, see www.ec.gc.ca/seadisposal/
regs/min_reg_g2_e.html
. Current consultations are ongoing through a discussion document to examine ways of reducing or improving delivery of the fees.
New Substances Notifications All notifications are reviewed and decisions taken within the prescribed time frames. Requests are acknowledged by letter, e-mail or fax within 10 business days of receipt. All New Substances Notifications are processed and decisions taken within the legislative time period. Requests made by letter, e-mail or fax are responded to 95 percent of the time within 10 days. Amendments to the New Substances Notifications Regulations were published in the Canada Gazette, Part II in September 2005. Under the Service Delivery Improvement Initiative of the New Substances Program, the Service Charter and Standards were developed and published in 2006. As well, a notifier survey was designed in 2004 and implemented to determine areas for improvement in the Program. A second New Substances Program notifier survey will be completed in the 2009-2010 fiscal year. The results from both surveys will be used as a benchmark for the Program's improvement initiatives.
Migratory Bird Program: Migratory Game Bird Hunting Permit Hunting permits are sold for $8.50 at Canada Post Corporation (CPC) outlets, and selected provincial and private vendors from August 1 until March 10. The performance standard is to ensure adequate numbers of permits are available.

Permits validated by the Habitat Conservation Stamp are mandatory for migratory game bird hunting. The hunter and/or his/her representative must physically go to a vendor and purchase a Migratory Bird Hunting Permit (MBHP). Quality service is provided to the clients by vendors of the MBHP. Clients purchasing the permit receive one within minutes of completing the transaction.

There are no current discussions for increasing the permit fee.
99.9 percent of permits were available to meet hunter demand within the specified time period. All permits that were purchased were delivered within minutes of purchase. There was an average of 4-5 complaints in 2008 that permits were not available from CPC because the CPC outlet did not re-order more stock. Environment Canada has rectified this issue by ensuring that CPC and all vendors receive adequate amounts of the 2009 MBHP permits. No recent consultations have been conducted. The revenues collected from the sale of permits are deposited directly into the Consolidated Revenue Fund. Program costs incurred by the Department to deliver the permit program come out of the Canadian Wildlife Service A-base budget. No consultations are planned for 2009-2010.
Migratory Bird Program: Habitat Conservation Stamp The retail value of the Conservation Stamps is $8.50 each. The performance standard is to ensure that adequate numbers of stamps are available for distribution at Canada Post Corporation (CPC) offices and selected provincial and private vendors from August 1 to March 10 of the following year. Stamps are also sold as collectables through CPC offices and vendors selected by Wildlife Habitat Canada (WHC).

For collectors: Stamps can be purchased from Canada Post and Wildlife Habitat Canada and their selected vendors by mail order, telephone, FAX and at selected CPC offices and require a two-week processing period. There is no current discussion to increase the fee of the stamp.

Enough stamps to meet hunter and collector demands were available for purchase within the specified time period. Stamps bought from CPC by mail order, telephone or fax, and at selected CPC outlets were processed within the two-week processing period. Stamps, bought from WHC and their selected vendors can be purchased in person, by telephone and mail order, and are processed within the two-week processing period.

No complaints have been received that stamps were unavailable.

No consultations are planned for 2009-2010.
Migratory Bird Program: avicultural permits, taxidermist permits and eiderdown permits These permits are issued by Environment Canada regional offices for a fee of $10.00 each after reviewing applications from the public. To be successful, there are requirements that must be met, described in the Canadian Wildlife Service Permit Policy: for example, with respect to aviculture, applicants must demonstrate that they will do wing-cliping or keep the birds in an enclosure to prevent mixing with wild populations. Each region may attach specific conditions to each permit. Permits generally expire on December 31 of the year issued. The performance standard is to review all applications received and issue permits or notify applicants of the reasons a permit is denied within 30 days of receiving the application. All applications were processed within the 30-day timeframe, unless site inspections were required. In those cases (10 percent of all the applications), an additional 30-60 days were required to process the application. These inspections are the responsibility of Wildlife Enforcement Division so the time frame relates directly to Officer workload. Since revenues and costs are insignificant, and since no complaints occurred, consultations are not currently planned.
Cap Tourmente National Wildlife Area: Permit Sales To meet the needs of hunters during the hunting season at Cap Tourmente, make sure that they enjoy their time there and come back in future years, Environment Canada ensures that there are well-maintained facilities, such as good trails, meal areas that are pleasant and appreciated by the hunters, sufficient parking spaces, and toilets. According to a survey done of permit holders in 2005, the hunters were very satisfied with how well the facilities were maintained. N/A
Information Products
Hydrometric Data Services include individually negotiated contracts with provincial and territorial agencies for the provision of hydrometric data. (e.g. water quantity). Performance results and standards are defined in contracts (e.g. quality control of data). Consultation is done directly with clients, sometimes in partnership with the provincial representative. The recourse mechanism is defined in the contracts. During negotiations, stakeholders and Environment Canada agree on all terms before the contract is signed.
Weather Data Services include individually negotiated contractual arrangements with a wide variety of users for climate data (e.g. minimum and maximum temperature). Charges are generally for delivery and packaging of data. Some products are delivered via monthly subscription. Met service standards as established in contract (e.g. quality control). Consultation is done directly with clients (for contracts) during which the recourse mechanism is defined and client representatives are identified. During negotiations, stakeholders and Environment Canada agree on all terms before the contract is signed.
Weather Forecasts and Products Services include individually negotiated contracts for weather forecasts, products and services (e.g. consultations with meteorologists, graphic or weather products). All products and services are customized to client needs. Service standards are established under contract. Most products are monitored for accuracy and consistency, and many contractual agreements include access to forecasters and service representatives when problems arise. Contractual agreements are negotiated with clients. A client representative is identified for recourse and dispute-resolution purposes. Draft standards are being developed for standardized products, such as 1-900 telephone consultation.
Scientific and Professional Services
Laboratory and Other Scientific Services Services include individually negotiated contracts for tests and/or analysis of crude oil samples and weathered oils, air quality, exhaust emissions and fuel consumption. Environment Canada details in the agreement the service standards. Generally, the Department provides sample bottles (washed and free of contaminants), logs samples and all pertinent field information in the Laboratory Information Management System, carries out all necessary laboratory quality assurance and quality control testing (the lab is accredited by the Canadian Association for Environmental Analytical Laboratories, under International Organization for Standardization 17025), prepares and submits reports (hard copy or spreadsheet format) on samples submitted, and provides statistical analysis of results. The number of days that the lab has to deliver results varies according to the contract. All services are customized to client needs. Met service standards as established in contract (standards, methodology and protocols to be followed are described in the contract). Internal control processes are followed, sample results are delivered in a timely manner and discussions are held with clients to ensure that there are no complaints or concerns. Results were delivered within the previously agreed-upon time frame in 100 percent of the contracts. Consultations are done through contractual agreements negotiated with the clients—clauses on schedule, quantity (e.g. number of samples), cost and standards, methodology and protocols to be followed are included in the contract. Stakeholders and Environment Canada agree on all terms before the contract is signed. Work does not commence until both parties have signed the agreement.
Quality Assurance Program Services include individually negotiated agreements and contracts with provincial, territorial and non-government agencies (i.e. providing all the documentation for quality systems). All services and products are customized to client needs. Service standards are negotiated in the contract or agreement. Consultation is done directly with clients (i.e. determining analysis output). The recourse mechanism is defined in existing contracts and agreements, with client representatives identified.
Water Management Services Services include individually negotiated agreements and contracts with provincial, territorial and non-government agencies (i.e. determining the success of the remediation by monitoring concentrations of polycyclic aromatic hydrocarbons in water samples). All services and products are customized to client needs. Service standards are negotiated in the contract or agreement. Consultations are done directly with clients (i.e. number of samples to be analyzed). The recourse mechanism is defined in existing contracts and agreements, with client representatives identified.
Other Products and Services
Fees charged for the processing of access requests filed under the Access to Information Act A response is provided within 30 days following receipt of request; the response time may be extended under section 9 of the Act. A notice of extension must be sent within 30 days after receipt of the request.

The Act provides further details: http://laws.justice.gc.ca
/en/A-1/218072.html
.

Environment Canada received 892 requests in 2008-2009 and completed 914 requests, including requests carried over from the previous years. An additional 254 requests were carried over to 2009-2010. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice Canada and the Treasury Board of Canada Secretariat on amendments done in 1986 and 1992.
B. Other Information: It is the Department's practice to waive fees when the total owing per request amounts to less than $25.00.
Cap Tourmente National Wildlife Area: Entry Sales To meet the needs of visitors during the Cap Tourmente operating season, make sure that their time there is pleasant and that they come back in future years, the facilities are well maintained, with good trails, meal areas that are pleasant and appreciated by the visitors, sufficient parking spaces, and toilets. Also, visitors have access to bilingual visitor and interpretation services, enabling them to learn more about the Cap Tourmente site. According to comments gathered from some visitors, visitors are generally satisfied with the visitor and interpretation services offered and with how well the facilities are maintained. No formal consultation was done this year. A suggestion box is available on the site, so that visitors can submit their comments and suggestions. For the planning of student visits, meetings are sometimes held in advance with teachers, in order that their expectations concerning the information disseminated and how the visits will unfold may be taken into account.
Entry Fees: Biosphère (Montréal) Throughout the year, visitors to the Biosphère have access to visitor services and interpretation services in the exhibition halls, guided activities on various environmental subjects and educational workshops designed especially for groups, as well as maintained facilities (exhibition halls, rest areas, lookouts, parking, etc.) According to visitors' written comments, which are gathered daily, and evaluation sheets completed by group leaders, a majority of visitors are very satisfied with their individual or group visit experience, and with the other services. When a group visits, the group leader (e.g. the teacher) must complete an assessment of the services received. For visits by individuals, a sample survey is done about every three years.
Haying and Grazing (Canadian Wildlife Service Agricultural Activity) A standing request list ("Notice of Interest") is searched to identify applicants interested in the activity (e.g. haying, grazing, crop). If no interest is shown, then a call for applications is made through ads in local papers or other suitable means. Interested persons are asked to fill out a Canadian Wildlife Service (CWS) agricultural activity application form. Application forms are reviewed to determine the most suitable candidate and a reference check of the candidate(s) is conducted.

The current CWS agricultural permit application form was developed in 1984, based on the Saskatchewan Environment and Resource Management, and Saskatchewan Agriculture and Food permit process. It was revised in 1988 in response to drought conditions.

Permits are issued for a period of less than one year and expire on December 31 of the year issued. The fee structure for haying and grazing is based on the current rates used by Saskatchewan Environment and Resource Management, and Saskatchewan Agriculture and Food to ensure "equal service for equal fee" between departments is achieved.
Federal lands are monitored to ensure permit conditions are being met and habitat management goals (e.g. maintain native plant community and habitat for wildlife and reduce weed and exotic species invasion) are achieved through the activity. If so, the permit will be granted in subsequent years (subject to annual review). The most suitable applicant is contacted to confirm his or her interest in obtaining a permit. Discussions are held to ensure the applicant understands and agrees to all conditions that will be on the permit. It is also ensured that the applicant understands the permit is only for one season, and that if any conditions of the permit are not followed, the permit may be immediately revoked by the Minister.

Prospective grazing patrons must also submit a grazing plan, which is reviewed and refined as required. Changes are reviewed with the patron to make sure they understand and agree with the final grazing plan and permit conditions.

National Pollutant Release Inventory Workshops and Seminars The number of workshops and their length (i.e. half-day, full-day) is determined by the changes in the program each year. The changes in the program influence the needs of the participants (e.g. no changes means a moderate interest in workshops; a large amount of change generates a high interest in workshops). Therefore, a high volume of requests from participants through phone, e-mail, etc., indicates a significant need for workshops. Environment Canada assumes that 80 percent of the participants will be satisfied with the workshops, which takes into account the fact that some participants are looking for more detail while others are looking for less detail. The Department tries to rectify this by offering two types of workshops, one for experienced reporters and another for inexperienced reporters; however, some participants can only attend based on date and availability and, as a result, end up in a workshop that does not provide them with full satisfaction. As of the 2007-2008 fiscal year, participants are no longer charged for attending these workshops and seminars. An 80 percent satisfaction rate was registered from the survey. Participants provided input on course material, course delivery and facilities through the evaluation sheet handed out at the end of workshop. Areas of improvement were identified from participants' feedback from the survey. A report is also compiled from the survey and submitted to headquarters.
Sable Island Logistical Support Fees Logistical support fees are charged to visitors to Sable Island for such things as aircraft landing, fuel, accommodations and access to food supplies, etc. Recovery of costs is for work performed on the island for various projects.

Specific fees are included in the Canadian Coast Guard's Visitors Guide provided to clients when they initially request permission to visit.

Operational groups that work on Sable Island are satisfied with the services they receive and the subsequent fees that are charged. All fees are derived by computing the true costs of delivering the service(s). Fees are presented to clients in a very transparent manner so that they are fully aware of which service they are paying for and the associated cost. Some short-term visitors have expressed their unhappiness with the costs, due to their limited resources. Again, these fees are supported by the fact that they reflect the true costs of delivering the service(s). Close to 95 percent of clients were satisfied in 2008-2009. Fees are calculated on a strict cost-recovery basis; Environment Canada is not generating a profit. Stakeholders are advised of logistical fees in advance of using services on Sable Island.
Publications and Publication Services Most publications are provided free of charge. Some publications are sold to cover the printing costs of the Publications Section and to underwrite the cost of production (translation, editing, design and layout).

Publications are promoted through various vehicles and tools, including online catalogues, conferences, trade fairs, promotional flyers, and the Canada Gazette. Clients include departments, corporations, institutions, as well as the public.

Orders are received online via an ordering site or by phone, e-mail and fax. Each order is treated chronologically, and an order-tracking system is in place. Orders are categorized by priority, with those involving legal statutes, ministerial enquiries and rush orders being treated as high priorities. Turn-around time for individual orders (invoicing, packaging and shipping) is within three to five working days.

The packaging and shipping is done at a dedicated facility (Distribution Centre, 151 Jean-Proux, Gatineau QC K1A 0H3). Items are shipped by Canada Post for the most part, unless the client chooses alternative means, in which the Department fully recovers the associated costs. In addition to sending publications out by mail, publications are also distributed through government libraries, electronic distribution, and conferences.
The online ordering set-up has a built-in tracking system. For audit purposes, all supporting documentation (purchase orders, requests, etc.) is attached to the invoice. Most items are prepaid, with the exception of purchases by other government departments and Canadian companies that are set up for purchase orders. For international orders, Environment Canada asks for prepayment before shipping the items in an effort to prevent having to recover small amounts at year-end.

The only delays experienced in the past involved reprinting. The online order tracking system allows Environment Canada staff to view the orders, post invoices, and work order and shipping information, and to chronologically list all correspondence with the client. Items are categorized as PENDING, PROCESSING and COMPLETED, and are viewed daily to make sure that all orders are completed in a timely fashion.

Clients may call the 1-800 number to voice concerns and complaints.



2. Note

As established in the Policy on Service Standards for External Fees:

As established in the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).
3. Note

Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

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Fisheries and Oceans Canada

User Fees

On March 31, 2004, Parliament gave legal effect to the User Fees Act with the aim of strengthening the elements of accountability, oversight, and transparency in the management of user fee activities. The User Fees Act requires departments to annually submit to Parliament a list of all user fees in effect, irrespective of when the fees were established.

The table below lists DFO's user fees for which revenues were collected during the fiscal year 2008-09. Since the establishment of the User Fees Act, DFO has not introduced any new user fees, nor has the Department increased any existing user fees.

DFO collects fees for the conferring of Rights and Privileges (R&P) and for Other Goods and Services (O).

Note: Performance standards under the User Fees Act must be established as part of a user fee proposal process, with specific provisions outlining how the standards are to be established. DFO has not introduced new user fees, nor introduced amendments to existing ones that would require a user fee proposal under the Act; and has no such information to report. Information on DFO's service standards for current fees and performance results can be found in the table on External Fees.

 

User Fees


User Fee: Maintenance Dredging Services Tonnage Fee1

Description: Intended to recover from commercial vessels the total direct costs incurred by CCG to manage maintenance dredging services in the St. Lawrence Shipping Channel. Services provided consist of the management of the maintenance dredging program for the St. Lawrence Shipping Channel.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 2003


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
4,600 5,870 5,900 2009-10 4,600 6,600
2010-11 4,600 6,600
2011-12 4,600 6,600

1 Since 1997, and at the request of industry, the Canadian Coast Guard has managed the maintenance dredging of the navigation channel of the St. Lawrence River between the Port of Montreal and the Île aux Coudres near Quebec City. The current fee schedule, which replaces the earlier fee schedule that expired on March 31, 2003, extends the arrangement whereby the Canadian Coast Guard is reimbursed, via fees, for the total direct costs it incurs to ensure commercial navigation. Full cost figures are based on total direct costs (rather than full costs), which include direct labour costs (including employee benefits), direct operating costs, direct material costs, program support costs, and capital acquisitions (to the extent that these capital acquisitions form part of an output).



User Fee: Marine Navigation Services Fee

Description: Intended to recover a portion of the full costs incurred by CCG to provide marine navigation services to commercial vessels. Services provided include short-range aids to navigation and vessel traffic services.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 2005


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
27,617 31,106   2009-10 27,617  
2010-11 27,617  
2011-12 27,817  



User Fee: Marine Communication and Traffic Services/Coast Guard Radio Communications Charges

Description: Rates charged for person-to-person communications by radio-telephone or radio-telegram from ship to shore or from shore to ship.

Fee Type: O

Fee-setting Authority: Section 19 of the Financial Administration Act

Date Last Modified: 1994


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
75 24 1,1162 2009-10 75 2
2010-11 75  
2011-12 75  

2 The full cost of the communications infrastructure associated with non-safety related, cost-recovered public correspondence services is $1,116,000. This communications infrastructure also supports various safety-related and non-cost-recovered communications services and, as such, these costs are integrated. CCG has structured its public correspondence services charges so that revenues do not exceed the incremental cost of providing these non-safety-related services.



User Fee: Icebreaking Services Fee

Description: Intended to recover a portion of the full costs incurred by CCG to provide icebreaking services to commercial vessels. Services provided include route assistance (channel maintenance and ship escorts), ice routing and information services, and some harbour/wharf breakouts where not provided by commercial operators.

Fee Type: O

Fee-setting Authority: Section 47 of the Oceans Act

Date Last Modified: 1998


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
13,824 4,809   2009-10 13,824  
2010-11 13,824  
2011-12 13,824  



User Fee: Hydrography

Description: Sale of charts and publications

Fee Type: O

Fee-setting Authority: Financial Administration Act, Oceans Act

Date Last Modified: 1996


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,800 1,699 31,700 2009-10 1,802 31,700
2010-11 1,802 31,700
2011-12 1,802 31,700



User Fee: Fisheries Management

Description: Commercial fishing licence fees

Fee Type: R&P

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1995


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
35,015 37,289 3 2009-10 35,015 3
2010-11 35,015  
2011-12 35,015  



User Fee: Fisheries Management

Description: Recreational fishing licence fees

Fee Type: R&P

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1996


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
5,150 4,765 3 2009-10 5,150 3
2010-11 5,150  
2011-12 5,150  

3 Access fees that reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians and not the cost of fisheries management.



User Fee: Fisheries Management

Description: Pacific Salmon Conservation Stamp

Fee Type: R&P, O

Fee-setting Authority: Sections 7 and 8 of the Fisheries Act

Date Last Modified: 1995


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
1,490 1,116 15,000 2009-10 1,490 15,300
2010-11 1,490 15,606
2011-12 1,490 15,918



User Fee: Access to Information

Description: Fees charged for the processing of Access requests filed under the Access to Information Act

Fee Type: O

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
15 11 2,0514 2009-10 14 1,900
2010-11 15 2,100
2011-12 16 2,300

4 This figure includes amounts for salaries and Operating and Maintenance for the Access to Information and Privacy Secretariat only.



User Fees Totals
($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
Sub-Total (R) 40,165 42,054 2009-10 40,165
2010-11 40,165
2011-12 40,165
Sub-Total (O) 49,421 44,635 55,767 2009-10 49,422 55,500
2010-11 49,423 56,006
2011-12 49,624 56,518
Total 89,586 86,689 55,767 2009-10 89,587 55,500
2010-11 85,588 56,006
2011-12 89,789 56,518

 

External Fees

On November 29, 2004, Treasury Board Ministers approved the Policy on Service Standards for External Fees. The Policy requires departments to report on the status of service standards for all external fees charged on a non-contractual basis. DFO has established service standards for the following external fees:

  • Maintenance Dredging Services Tonnage Fee;
  • Marine Navigation Services Fee;
  • Icebreaking Services Fee;
  • Marine Communication and Traffic Services — Canadian Coast Guard Radio Communications Charges;
  • Hydrography — Sale of charts and publications; and
  • Fees charged for processing of access requests under the Access to Information Act.

DFO also collects external charging revenues through contractual arrangements that fall under the purview of separate federal governance instruments. The revenue information associated with these revenue arrangements continues to be reported in the tables on respendable and non-respendable revenues.


External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Maintenance Dredging Services Tonnage Fee In general, dredging is intended to maintain the depths indicated on the sea charts and to ensure the optimal and safe use of the St. Lawrence seaway twelve months a year3. In 2008-09, the St. Lawrence seaway was maintained in conformity with the depths indicated on the sea charts. The annual meeting between the CCG and dredging service recipients took place in May 2008. The clients were very satisfied with the services which they received from the CCG and did not request any changes to the current agreement. The customers were also informed of the fee increase for the new year as a result of the consumer price index.
Marine Navigation Services Fee Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters are operational not less than 99% of the time in accordance with established levels of service. Short Range Aids to Navigation identified as required to support commercial shipping in Canadian waters were operational not less than 99% of the time in accordance with established levels of service. The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998.
All vessel traffic services identified as required to support commercial shipping in Canadian waters are available from the Canadian Coast Guard's Marine Communication and Traffic Services Centres in accordance with established levels of service. All vessel traffic services identified as required to support commercial shipping in Canadian waters were available not less than 97% of the time in accordance with established levels of service. The current Marine Navigation Services Fee's rates and application were developed in co-operation with the commercial shipping industry in 1998.
Icebreaking Services Fee All ice information and routing services in support of commercial shipping in Canadian waters are available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. All ice information and routing services in support of commercial shipping in Canadian waters were available from Canadian Coast Guard Ice Operations Centres in accordance with the Icebreaking Program's levels of service. The Icebreaking Services Fee's transit-based structure, rate and application were developed in 1998 by an Industry/Canadian Coast Guard Working Group that rejected a fee based on direct service. The Icebreaking Services Fee has remained unadjusted since then.
All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters will be responded to in accordance with established Icebreaking Program levels of service. All requests for route assistance and commercial harbour breakouts in support of commercial shipping in Canadian waters were responded to in accordance with established Icebreaking Program levels of service. Canadian Coast Guard officers in the region and from Headquarters liaise on a routine and regular basis with commercial shipping clients respecting icebreaking operations. This includes regular meetings in each region in the lead-up to each ice season, and a post mortem meeting at the end of each ice season.
Marine Communication and Traffic Services - Canadian Coast Guard Radio Communications Charges Where the service is available4 ship to shore, and shore to ship public correspondence communications are facilitated 24 hours a day, 7 days a week, in accordance with established Marine Communication and Traffic Services levels of service. 1509 ship to shore/shore to ship telephone calls were placed via CCG personnel in accordance with Marine Communication and Traffic Services levels of service. The fees in place were established in 1994 and have remained unadjusted since then.
Hydrography — Sale of paper charts and publications on a wholesale basis through dealers Updated CHS Nautical Products will be provided in accordance with established levels of service that ensure the timeliness and accessibility of these products. Looking to core elements of CHS's Levels of Service, purchasers of charts and publications can expect that updates will be provided to these products within 4 months of the receipt of new critical information; that requests for products will be shipped within 5 working days following receipt of the order, and; that 20% of CHS high-risk charts are reviewed annually. CHS achieved its targets for processing and disseminating critical information. On average, updates were issued to clients within the 4 month period.

Orders for products were shipped within 5 working days 99% of the time.

20% of CHS high risk charts were reviewed.
CHS's Levels of Service were developed in consultation with CHS clients, the Levels of Service Advisory Panel and the Canadian Marine Advisory Council (CMAC) between 2005-2007. CHS reports to the Advisory Panel and CMAC annually on progress made in meeting the levels of service standards.
Fees charged for the processing of Access requests filed under the Access to Information Act Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details. Statutory deadlines were met 95% of the time. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

1 As established pursuant to the Policy on Service Standards for External Fees: service standards may not have received parliamentary review; and may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address).

2 Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

3 Seaway maintenance takes user delays into consideration. Ship loading capacity was not affected by shallow water in the seaway.

4 The cessation of the Canadian Coast Guard commercial public correspondence service has commenced as of December 31, 1999, in selected areas, based upon the demand for the service and the availability of alternate service delivery methods.

 

Other Information

Canadian Coast Guard Fees: Canadian Coast Guard is conducting a review of Levels of Service (LOS) to validate the LOS and service standards provided. Clients will be closely engaged in this process. The scope of the LOS covers all main CCG activities for which LOS are appropriate, regardless of whether there are external charges associated with them.

Access Fees: Commercial fishing licence fees and recreational fishing licence fees identified in the User Fees Table under Fisheries Management are not reflected in the External Fees Table, as reflect the value of the privilege/benefit of access to a valuable natural resource owned by all Canadians. Decisions that could come out of DFO's Fisheries Renewal initiative and Commercial Fishing Licence Fee Review could inform what future role and links should be made between access fees and service standards. The Pacific Salmon Conservation Stamp also has an access element, but is primarily designed to support salmon restoration and enhancement initiatives. The Sport Fishing Advisory Board of BC supports the licence and salmon stamp fees.

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Hazardous Materials Information Review Commission


Table 2-A: User Fees Act
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Confidential Business Information Exemption Fee Regulatory (R) Hazardous Materials Information Review Act June 2002 570 578 713 Complete pre-registration check and register claims within seven days of receipt, provided all necessary information is included. 100% 2009-10 570 713
2010-11 570 713
2011-12 570 713
Sub-Total (R) 570 578 713   2009-10 570 713
2010-11 570 713
2011-12 570 713
Total 570 578 713   2009-10 570 713
2010-11 570 713
2011-12 570 713

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Health Canada

User Fees Act 2008-09


1- Health Products and Foods Branch
 
2008 - 2009
Planning Years
A. User Fees Fee Type Fee-setting authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard Performance Results Fiscal Year Forecast Revenue ($000) Estimated Full Cost ($000)
Authority to Sell Drugs Fees Regulatory (R) Financial Administration Act (FAA) Dec. 1994 8,035 8,162 44,702 120 calendar days to update the Drug Product Database following notification 100% within 120 calendar days 2009-10
2010-11
2011-12
8,035
7,400
12,000
45,989
47,314
48,676
Certificates of Pharmaceutical Product (Drug Export) Fees Other (O) Ministerial authority to enter into contract May 2000 105 110 1,558 5 working days to issue certificate 90% within 5 working days 2009-10
2010-11
2011-12
105
110
200
1,603
1,649
1,696
Drug Establishment Licensing Fees R FAA Dec. 1997 6,014 6,797 15,054 250 calendar days to issue / renew licence 84% licenses issued/renewed within 250 calendar days 2009-10
2010-11
2011-12
6,014
5,500
11,800
15,487
15,933
16,392
Drug Master File Fees O Ministerial authority to enter into contract Jan. 1996 150 170 315 30 calendar days 100% within 30 calendar days 2009-10
2010-11
2011-12
130
100
300
324
334
343
Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products) R FAA Aug. 1995 21,275 22,163 97,942 Review time to first decision (calendar days) Average review time to first decision (calendar days) 2009-10
2010-11
2011-12
21,000
30,300
41,100
100,762
103,664
106,650
              NDS: Priority NAS = 180
NDS: NOC-C NAS = 200
NDS: NAS = 300
NDS: Clin/C&M=300
NDS:  C&M/Labelling = 300
ANDS: C&M/Labelling = 180
ANDS: Comp/C&M = 180
ANDS:  Labelling only = 50
SNDS: Priority Clin Only = 180 SNDS: Priority Clin/C&M= 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/ Labelling = 180
SNDS: Rx to OTC New INDIC = 300
SNDS: Labelling only = 60
SNDS-C: Clin only =300
SANDS: Comp / C&M = 180
SANDS: C&M / Labelling= 180
SANDS: Labelling only = 60
DINA with data = 210
DINA form only = 180
DIND with data = 210
DIND form only = 180

NDS: Priority NAS = 180
NDS: NAS = 300
NDS: Clin/C&M=300
SNDS: C&M/ Labelling = 180
ANDS: C&M/Labelling = 180
SNDS: Priority Clin/C&M= 180
SNDS: Clin/C&M = 300
SNDS: Clin only = 300
SNDS: Comp/C&M = 180
SNDS: C&M/ Labelling = 180
SNDS: Labelling only = 60
DINB with data = 210
DINB form only = 180

Pharmaceuticals Products
NDS:  Priority NAS = 179
NDS:  NOC-C NAS = 200
NDS:  NAS = 283
NDS:  Clin/C&M = 283
NDS:  C&M/Labelling = 300
ANDS:  C&M/Labelling = 167
ANDS:  Comp/C&M = 182
ANDS:  Labelling only = 49
SNDS:  Priority Clin Only = 180
SNDS:  Priority Clin/C&M = 79
SNDS:  Clin/C&M = 287
SNDS:  Clin only = 243
SNDS:  Comp/C&M = 194
SNDS:  C&M/Labelling = 169
SNDS:  Rx to OTC New INDIC = 300
SNDS:  Labelling only = 55
SNDS-C:  Clin only =309
SANDS:  Comp/C&M = 141
SANDS:  C&M/Labelling = 160
SANDS:  Labelling only = 53
DIN A with data = 423
DIN A form only = 173
DIN D with data = 232
DIN D form only = 223 Biologic Products
NDS:  Priority NAS = 171
NDS:  NAS = 245
NDS:  Clin/C&M = 336
NDS:  C&M/Labelling = 220
ANDS:  C&M/Labelling = 180
SNDS:  Priority Clin only = 179
SNDS:  Clin/C&M = 287
SNDS:  Clin only = 281
SNDS:  Comp/C&M = 180
SNDS:  C&M/Labelling = 156
SNDS:  Labelling only = 57
DIN B with data = 77
DIN B form only = 116
     
Medical Device Licence Application Fees R FAA Aug.1998 3,500 4,169 16,382 Review time to first decision (calendar days) Average review time to first decision (calendar days) 2009-10
2010-11
2011-12
3,500
4,900
6,600
16,854
17,339
17,838
Class II = 15
Class II amendment = 15
Class II Private Label = 15
Class II Private Label amendment = 15
Class III = 60
Class III amendment = 60
Class IV = 75
Class IV amendment = 75
Class II = 9
Class II amendment = 10
Class II Private Label = 10
Class II Private Label amendment = 12
Class III = 73
Class III amendment = 70
Class IV = 112
Class IV amendment = 103
Fees for Right to Sell a Licensed Medical Device R FAA Aug. 1998 1,800 1,969 4,470 20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database 100% within 20 calendar days 2009-10
2010-11
2011-12
1,800
1,700
5,600
4,599
4,731
4,868
Medical Device Establishment Licensing Fees R FAA Jan 2000 2,700 3,627 5,813 120 calendar days to issue / renew licence 95% within 120 calendar days 2009-10
2010-11
2011-12
2,700
2,130
7,900
5,980
6,153
6,330
Veterinary Drug Evaluation Fees R FAA Mar. 1996 600 901 7,798 Review time to first decision (calendar days) Average review time to first decision (calendar days) 2009-10
2010-11
2011-12
900
910
920
8,023
8,254
8,492
NDS = 300
ABNDS = 300
SNDS = 240
SABNDS = 240
Admin = 90
DIN = 120
NC = 90
IND/ESC = 60
Labels = 45
Emergency Drug Release = 2
NDS = 564
ABNDS = 604
SNDS = 311
SABNDS = 439
Admin = 56
DIN = 125
NC = 114
IND/ESC = 46
Labels = 51
Emergency Drug Release = 100% within 2 days
Subtotal (R)       43,924 47,788 192,161     2009-10
2010-11
2011-12
43,949
51,930
85,920
197,695
203,389
209,246
Subtotal (O) 255 281 1,873 2009-10
2010-11
2011-12
235
210
500
1,927
1,983
2,040
Total 44,179 48,069 194,034 2009-10
2010-11
2011-12
44,184
52,140
86,420
199,622
205,371
211,286

B. Date Last Modified: N/A

C. Other Information:
Acronyms

NDS:
New Drug Submission
SNDS:
Supplemental New Drug Submission
ANDS/ABNDS:
Abbreviated New Drug Submission
SANDS/SABNDS:
Supplemental Abbreviated New Drug Submission
DIN:
Drug Identification Number Application
INDS:
Investigational New Drug Submission
ESC:
Experimental Studies Certificate
NC:
Notifiable Change
NAS:
New Active Substance
OTC:
Over the Counter
Rx:
Prescription
Clin:
Clinuical
Comp:
Comparative Bio, Clinical or Pharmacodynamic
C&M:
Chemistry and Manufacturing
NOC-C:
Notice of Compliance with Conditions

Detailed performance targets
Human drugs: http://hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/guide-ld/mgmt-gest/mands_gespd_e.html
Medical Devices: http://hc-sc.gc.ca/dhp-mps/md-im/applic-demande/pol/mdlapp_demhim_pol_e.html
Veterinary drugs: http://hc-sc.gc.ca/dhp-mps/vet/applic-demande/guide-ld/mors-gspr_pol_e.html

Detailed performance information: http://hc-sc.gc.ca/dhp-mps/prodpharma/applic-demande/docs/perform-rendement/index_e.html

Forecast and actual revenue are reported on a modified cash accounting basis.
Costing information was developed using the Program Activity Architecture coding structure as directed through Treasury Board.

The Health Products and Food Branch continues to progress in the development of an updated cost recovery framework and in doing so has taken into consideration comments received in response to the publication of the Official Notice of Fee Proposal for Human Drugs and Medical Devices (July 2007) and the subsequent recommendations of the two Independent Advisory Panels.  It is anticipated that the User Fees Proposal (including fees and service standards) will be tabled in Parliament in the fall of 2009 with implementation in the 2010/2011 fiscal year.

Revised fees and service standards related to veterinary drug product activities are under development, but no specific proposals have been presented to stakeholders.


2- Pest Management Regulatory Agency (PMRA)
 
2008 - 2009
Planning Years
A. User Fees Fee Type Fee-setting authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard Performance Results Fiscal Year Forecast Revenue ($000) Estimated Full Cost ($000)
Fees to be paid for Pest Control Product Application Examination Service Regulatory (R) Pest Control Products Act (PCPA) April 1997 3,490 4,808 36,572
(includes Health Canada Internal Services allocation)
Target is 90% of submissions in all categories to be processed within time shown. www.pmra-arla.gc.ca/
english/
pdf/pro/
pro9601-e.pdf
Category A
Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days
Category B
Standard/priority - 365 days
Category C
Standard - 180 or 225 days
Category D
IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days
Category E
New Active - Food - 365 days New Active - Non-food - 165 days
Category A = 55%
Category B = 56%
Category C = 88%
Category D = 91%
Category E = 18%
Category A and B submission workload continues to rise.  While performance for regulatory actions addressed within services standards have a broad range among all categories, performance for priority submissions targeted to meeting Canadian grower needs as a result of consultations, was 97%

2009-10

2010-11

2011-12

3,490

3,490

3,490

30,430

30,990

31,300

(includes Health Canada Internal Services allocation)

Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product. R Financial Adminis-
tration Act (FAA)
April 1997 4,500 3,682 27,928
(includes Health Canada Internal Services allocation)
100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year. 100% of all invoices were issued by April 30, 2008 for the 2008-2009 fiscal year. 2009-10

2010-11

2011-12

4,500

4,500

4,500

39,200

40,590

40,320
(includes Health Canada Internal Services allocation)

Total       7,990 8,490 64,500     2009-10
2010-11
2011-12
TOTAL
7,990
7,990
7,990
69,630
71,580
71,620

B. Date Last Modified: N/A

C. Other Information


3- Corporate Services Branch
 
2008 - 2009
Planning Years
A. User Fees Fee Type Fee-setting authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard Performance Results Fiscal Year Forecast Revenue ($000) Estimated Full Cost ($000)
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other products and services (O) Access to Information Act 1992 $13K $7K $1.6M Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA.
The Access to Information Act provides fuller details: http://laws.
justice.
gc.ca/
en/A-1/
218072.html.
During fiscal year 2008-2009, Health Canada completed processing 950 (62.6%) of 1517 active requests.
Health Canada was able to respond within 30 days or less in 214 (23 percent) of completed cases. The remaining requests were completed within 31 to 60 days in 146 (15 percent) cases, 61 to 120 days in 230 (24 percent) cases and 121 or more days in 360 (38 percent) cases.
2009-10
2010-11
2011-12
10K
10K
10K
$1.4M
$1.4M
$1.4M
Sub-Total  (R)

Sub-Total (O)

Total

      $7K $1.6M   Sub-total
2009-10

Sub-total
2010-11

Sub-total
2011-12

Total

10K

10K

10K

30K

$1.4M

$4.2 M


B. Date Last Modified: N/A

C. Other Information:

  1. Projection based on actual revenue received during FY .Due to the nature and varying complexity of ATI requests, it is unknown what fees may be applicable until a request is processed.  Under certain circumstances, fees may be waived.

Estimated direct cost associated with ATI requests.

Policy on Service Standards for External Fees 2008-2009

1- Healthy Environments and Consumer Safety Branch (HECS)


External Fee Service Standard Performance Result Stakeholder Consultation
National Dosimetry Services Product, Services and Fee Structure (NDS P, S& F) Provide timely, responsive and reliable customer services to 95,000 workers in over 12,700 groups:
  1. Registration and inspections of incoming dosimeters within 48 hours
  2. Exposures over regulatory limits reported within 24 hours
  3. Dosimeters leave NDS premises 10-13 working days prior to exchange date
  4. Message call backs (phone, e-mail) within 24 hours
  5. Updated account information within 48 hours
  6. Additional request dosimeters shipped within 24 hours
  7. Exposure Reports for regular service sent out within 10 days of dosimeter receipt
Provided timely, responsive and reliable customer services to over 95,000 workers in 12,500 groups. The standards were met as follows:
  1. > 99% Registration & inspection of incoming dosimeters within 48 hours
  2. 100% Exposures over regulatory limits reported within 24 hours
  3. > 99% Dosimeters leave NDS premises 10-13 working days prior to exchange date
  4. > 95% Message call backs done within 24 hours. 83% of incoming calls answered immediately.
  5. > 90% Account information updated within 48 hours
  6. > 99% Additional request dosimeters shipped within 24 hours
  7. 90% Exposure Reports sent out within 10 days of dosimeter receipt
NDS staff were in daily contact with clients via phone, fax and e-mail. More than 35,000 requests were handled related to the client's product and service requirements.
These interactions allowed NDS to measure level of service satisfaction as well as insight into new requirements for products and services. NDS expects to implement new products and services April 2010.
Client feedback (both complimentary and critical) was addressed as required. Additional information on service was obtained during regular contact sessions with the client and, as required, through exit questionnaires. The total numbers of complaints were reduced to 105, a reduction of 30% since last year.
NDS also administered a satisfaction questionnaire to 99 client groups. Based on feedback, about 80% of clients very satisfied with timeliness of service delivery of dosimeters and exposure reports, provision of clear and understandable documents, courteous and polite interactions with the Client Service Representative (CSR) and addressing the client's request to their satisfaction. Areas for improvement focussed on the phone messaging system and delays in reaching a CSR.
On a basis of over 500,000 dosimeter readings in 2008-2009, NDS= satisfaction rate is more than 99.5%.
Ship Sanitation Certificate Services
(Formerly known as Deratting Services)
Health Canada provides 7-day service in Standard Rate (Designated) Ports and all requests are responded to within 48 hours.
See Note 1 below.
732 Ship Sanitation Certificate Inspections were conducted in 2008-2009, out of which 524 were conducted at Standard Rate Ports.
All requests were responded to within 48 hours.
Communicated the new fee schedule, and provided information on the IHR 2005, and what is involved with issuing Ship Sanitation Certificates to the Canadian Shipping Federation and the Chamber of Shipping of British Columbia.
New fee structure was posted in the Canada Gazette.
Cruise Ship Inspection Program Periodic inspections done a minimum of once a sailing season on ships in Canadian waters.
Final reports submitted within 10 working days.
Re-inspection on any ships with scores of less than 85%.
See Note 2
74 Cruise Ship Inspections were conducted in 2008-2009.
All final reports were submitted within 10 working days.
1 Cruise Ship did not achieve the 85% score, however it was re-inspected.
Minor changes were made to the Cruise Ship Administrative Guide, and communicated with the Cruise Ship Industry.
Annual industry meeting was held in February 2008, which served as a forum to go over the year's inspection results, and to provide feedback on policies and guidelines.
Common Carrier Inspection (e.g. trains, ferries, airports/airlines, seaports) See Note 3 below. See Note 4 for reporting of Services Standards for Conveyance Inspection Programs. Conducted a review exercise of existing policy and guideline documents for Flight Kitchens, On Board and Off Board Passenger Train, Passenger Ferry Food and Sanitation Inspections and Potable Water Inspections, as well as the Cruise Ship Administrative Guide.
Draft documents were shared with the industry stakeholders, and meetings were held with individual operators to discuss changes.
Annual industry meeting was held in February 2008, which served as a forum to go over the year's inspection results, and to provide feedback on policies and guidelines.
Employee Assistance Services (EAS)

(Fees are charged through contractual or formally-based agreements between HC and other departments, agencies and federally-regulated organizations.)

Services provided for fees includes:

  • Employee Assistance Programs (EAP)
  • Specialized Organizational Services (SOS)
As per formal agreement, varies depending on customer organization's requirements, needs and EAS capacity to meet service levels.

Service Standards include:

  • Less than 5% of incoming to the Crisis and Referral Centre calls go to voicemail.
  • First contact between mental health professional and client is 48 hours.
  • First appointment within 3 to 5 business days.
  • Client receives follow-up from counsellor 2 to 3 weeks after the last session.
EAS is an Accredited service (EASNA).
Voluntary satisfaction surveys, customer surveys, telephone surveys and follow-ups with clients and customers are done on a regular basis.

Results are shared at year end to each customer (Annual Review and Program Plan), as per formal agreement.
Other performance assessments completed regularly (audits, capacity assessments, strategic review, etc.)

Customer survey and meeting with customer at least once a year.

Formal agreement to renew contractual (MOU, ILA, Service Agreement, - type agreement) done annually (or every two to three years) for EAP and individually for Organizational Services.

Utilization data is provided every six months (minimum) to each customer

NOTE: EAS is now the responsibility of RAPB
Medical Marihuana
Dried marihuana
($5.00 / gram)

Cannabis seeds
($20.00 / packet of 30 seeds)

Dried marihuana
Health Canada provides tested dried marihuana lots prior to distribution to authorized persons.

Cannabis seeds
Health Canada provides tested marihuana seed lots prior to distribution to authorized persons.

Processing time
Health Canada processing time for orders is 14 working days (from the time the order is received to the delivery of shipment to the recipient).

Dried marihuana
Test result requirements were met for all 12 lots distributed. Quality control test results are posted on Health Canada website.
The number of pouches distributed was 12,180. The number of returned pouches was 226. Return rate due to product non-satisfaction was 0.8%

Cannabis seeds
Test result requirements were met for the two (2) lots distributed.
The number of seed packets distributed was 550.The number of returned seed packets was 23. Return rate was 4.2% (note that the return rate for seeds may not necessarily be due to non-satisfaction).

Processing time was below service standard of 14 working days for all shipment orders of dried marihuana (total 4,234 shipment orders) and Cannabis seeds (total 331 shipment orders)

MMAD staff engages clients on a daily basis through the Call Centre system using phone, e-mail and other communication tools. Nearly 21 000 interactions were completed for purposes of responding to client requirements. These interactions allowed MMAD to assess the level of service and product satisfaction and provide insight into requests for new and\or different products. MMAD staff document and assess customer feedback (compliments and criticism) using a centralized electronic database.
There were no changes to the service standards in 2008-2009.



Note 1: Service Standards for Ship Sanitation Certificate Services
Day of the Week Prior Notification Required
Weekday Service 24 hours
Weekend Service 48 hours
Regular Weekend Service For service on Saturday, notice must be received Thursday by 1300 hours local time.
For service on Sunday, notice must be received Friday by 1300 hours local time.
Holiday Weekend Service When Friday is the statutory holiday
  • for service on Friday, notice must be received Wednesday by 1300 hours local time;
  • for service on Saturday or Sunday, notice must be received Thursday by 1300 hours local time.
When Monday is the statutory holiday
  • for service on Saturday, notice must be received Thursday by 1300 hours local time;
  • for service on Sunday or Monday, notice must be received Friday by 1300 hours local time.

Note: The fee for short notice service i.e. less than 24 hours for week days, less than 48 hours for weekends, at both Standard Rate and Non-Standard Rate ports, will be the normal fee plus a 25% surcharge (ie. $937.50).

Note 2: Health Canada publishes scores obtained from the Cruise Ship Inspection Program at: http://www.hc-sc.gc.ca/hl-vs/travel-voyage/general/ship-navire-eng.php

Note 3: In regards to service standards, Cruise Ship and Common Carrier Inspections are performed following procedures and protocols that have been published and distributed to clients. Health Canada=s protocols are consistent with programs in other countries. Copies of the inspection protocols for these programs may be requested by e-mail at: PHB_BSP@hc-sc.gc.ca




Note 4: Service Standards for Conveyance Inspection Program
Conveyance Inspection Program Service Standard Performance Result
Passenger Train - On Board eriodic inspection done on each passenger train line as determined by MOU between Health Canada and passenger train industry.

Final inspection report provided to industry within 10 working days.

31 On-Board Passenger Train inspections were conducted in 2008-2009.  
19 were announced inspections, 12 were unannounced.

28 out of 31 (90%) of final inspections reports were submitted within 10 working days of the inspection.

Passenger Train - Off Board Sanitation inspection done twice a year.

Final report provided to industry within 10 working days

10 Off-Board Passenger Train inspections were conducted in 2008-2009.  
1 announced and 1 unannounced inspection was conducted at each Employee Service Centre (ESC).

All final reports (100%) were submitted within 10 working days of the inspection.

Flight Kitchen Scheduled number of announced audits per year is based on the number of meals prepared by the kitchen.

Final audit inspection report provided within 10 working days of inspection.

18 Flight Kitchen audits were conducted in 2008-2009.

16 out of 18 (89%) final audit/inspection reports were submitted within 10 working days of the inspection.

Ferry B On Board Food Unannounced inspections as per predetermined contractual obligations.

Final inspection report provided within 10 working days of inspection.

83 Food and Sanitation inspections were conducted on passenger ferries in 2008-2009.

77 out of 83 (93%) of final inspection reports were submitted within 10 working days of the inspection.

Ferry B Potable Water Unannounced inspections as per predetermined contractual obligations.

100% of reports provided within 10 working days.

56 Potable Water inspections were conducted on passenger ferries in 2008-2009.

48 of 56 (86%) of final inspection reports were submitted within 10 working days of the inspection.


B. Other Information

National Dosimetry Services
NDS will be increasing its pricing in 2009-2010 marginally (about 4%) to address cost of living expenses.
In April 2010, NDS is expected to update their products, services and fee schedule to address introduction of new dosimeter products, as well as impacts from financial performance ( ie, cost of living), business capacity ( ie, competition), and client demands and expectations for enhanced levels of other products and services.

2- Regions and Programs Branch (RAPB)


External Fees Service Standards Performance Results Stakeholder Consultations
Employee Assistance Services (EAS)

(Fees are charged through contractual or formally-based agreements between HC and other departments, agencies and federally-regulated organizations.)

Services provided for fees includes:
  • Employee Assistance Programs (EAP)
  • Specialized Organizational Services (SOS)
As per formal agreement, varies depending on customer organization's requirements, needs and EAS capacity to meet service levels.
Service Standards include:
  • Helping 70% of clients achieve problem resolution within EAS short term counselling model.
EAS is an Accredited service (EASNA).
Voluntary satisfaction surveys, customer surveys, telephone surveys and follow-ups with clients and customers are done on a regular basis.

Results are shared at year end to each customer (Annual Review and Program Plan), as per formal agreement.

Service Standard results:
  • Clients are currently achieving problem resolution in 90% of cases.
Customer survey and meeting with customer at least once a year.

Formal agreement to renew contractual (MOU, ILA, Service Agreement, - type agreement) done annually (or every two to three years) for EAP and individually for Organizational Services.

Utilization data is provided every six months (minimum) to each customer

3- Health Products and Foods Branch (HPFB)


A. External Fee Service Standard Performance Result Stakeholder Consultation
Authority to Sell Drugs Fees 120 calendar days to update the Drug Product Database following notification 100% within 120 calendar days The Health Products and Food Branch continues to progress in the development of an updated cost recovery framework and in doing so has taken into consideration comments received in response to the publication of the Official Notice of Fee Proposal for Human Drugs and Medical Devices (July 2007) and the subsequent recommendations of the two Independent Advisory Panels. It is anticipated that the User Fees Proposal (including fees and service standards) will be tabled in Parliament in the fall of 2009 with implementation in the 2010/2011 fiscal year.
Certificates of Pharmaceutical Product (Drug Export) Fees 5 working days to issue certificate 90% within 5 working days
Drug Establishment Licensing Fees 250 calendar days to issue / renew licence 84% licenses issued/renewed within 250 calendar days
Drug Master File Fees 30 calendar days 100% within 30 calendar days
Drug Submission Evaluation Fees (Pharmaceuticals & Biologic Products) Review 1 (average time in calendar days)

Pharmaceuticals

  • NDS: Priority NAS = 180
  • NDS: NOC-C NAS = 200
  • NDS: NAS = 300
  • NDS: Clin/C&M = 300
  • NDS: C&M/Labelling = 180
  • ANDS: C&M/Labelling = 180
  • ANDS: Comp/C&M = 180
  • ANDS: Labelling only = 60
  • SNDS: Priority Clin Only = 180
  • SNDS: Priority Clin/C&M = 180
  • SNDS: Clin/C&M = 300
  • SNDS: Clin only = 300
  • SNDS: Comp/C&M = 180
  • SNDS: C&M/Labelling = 180
  • SNDS: Rx to OTC New INDIC = 300
  • SNDS: Labelling only = 60
  • SNDS-C: Clin only =300
  • SANDS: Comp/C&M = 180
  • SANDS: C&M/Labelling = 180
  • SANDS: Labelling only = 60
  • DIN A with data = 210
  • DIN A form only = 180
  • DIN D with data = 210
  • DIN D form only = 180
  • Biologics
  • NDS: Priority NAS = 180
  • NDS: NAS = 300
  • NDS: Clin/C&M = 300
  • NDS: C&M/Labelling = 180
  • ANDS: C&M/Labelling = 180
  • SNDS: Priority Clin only = 180
  • SNDS: Clin/C&M = 300
  • SNDS: Clin only = 300
  • SNDS: Comp/C&M = 180
  • SNDS: C&M/Labelling = 180
  • SNDS: Labelling only = 60
  • DIN B with data = 210
  • DIN B form only = 180
  • NDS: Priority NAS = 179
  • NDS: NOC-C NAS = 200
  • NDS: NAS = 283
  • NDS: Clin/C&M = 283
  • NDS: C&M/Labelling = 300
  • ANDS: C&M/Labelling = 167
  • ANDS: Comp/C&M = 182
  • ANDS: Labelling only = 49
  • SNDS: Priority Clin Only = 180
  • SNDS: Priority Clin/C&M = 79
  • SNDS: Clin/C&M = 287
  • SNDS: Clin only = 243
  • SNDS: Comp/C&M = 194
  • SNDS: C&M/Labelling = 169
  • SNDS: Rx to OTC New INDIC = 300
  • SNDS: Labelling only = 55
  • SNDS-C: Clin only =309
  • SANDS: Comp/C&M = 141
  • SANDS: C&M/Labelling = 16
  • SANDS: Labelling only = 53
  • DIN A with data = 423
  • DIN A form only = 173
  • DIN D with data = 232
  • DIN D form only = 223
  • NDS: Priority NAS = 171
  • NDS: NAS = 245
  • NDS: Clin/C&M = 336
  • NDS: C&M/Labelling = 220
  • ANDS: C&M/Labelling = 180
  • SNDS: Priority Clin only = 179
  • SNDS: Clin/C&M = 287
  • SNDS: Clin only = 281
  • SNDS: Comp/C&M = 180
  • SNDS: C&M/Labelling = 156
  • SNDS: Labelling only = 57
  • DIN B with data = 77
  • DIN B form only = 116
Medical Device Licence Application Fees Review 1 (average time in calendar days)
  • Class II = 15
  • Class II amendment = 15
  • Class II Private Label = 15
  • Class II Private Label amendment = 15
  • Class III = 60
  • Class III amendment = 60
  • Class IV = 75
  • Class IV amendment = 75
  • Class II = 9
  • Class II amendment = 10
  • Class II Private Label = 10
  • Class II Private Label amendment = 12
  • Class III = 73
  • Class III amendment = 70
  • Class IV = 112
  • Class IV amendment = 103
Fees for Right to Sell a Licensed Medical Device 20 calendar days from deadline for receipt of annual notification to update the Medical Devices Active License Listing (MDALL) database 100% within 20 calendar days
Medical Device Establishment Licensing Fees 120 calendar days to issue / renew licence 95% within 120 calendar days
Veterinary Drug Evaluation Fees Review time to first decision (calendar days)
  • NDS = 300
  • ABNDS = 300
  • SNDS = 240
  • SABNDS = 240
  • Admin = 90
  • DIN = 120
  • NC = 90
  • IND/ESC = 60
  • Labels = 45
  • Emergency Drug Release = 2
  • NDS = 564
  • ABNDS = 604
  • SNDS = 311
  • SABNDS = 439
  • Admin = 56
  • DIN = 125
  • NC = 114
  • IND/ESC = 46
  • Labels = 51
  • Emergency Drug Release = 100% within 2 days
 

B. Other Information: N/A

4- Pest Management Regulatory Agency (PMRA)


A. External Fee Service Standard Performance Result Stakeholder Consultation
Fees to be paid for Pest Control Product Application Examination Service Target is 90% of submissions in all categories to be processed within time shown. www.pmra-arla.gc.ca/english/pdf/pro/pro9601-e.pdf

Category A
Standard - 550 days User Request Minor Use Registration (URMUR) - 365 days

Category B
Standard/priority - 365 days

Category C
Standard - 180 or 225 days

Category D
IMEP - 32 days OUI - 56 days URMULE - 60 days and Master Copy - 21 days

Category E
New Active - Food - 365 days New Active - Non-food - 165 days

Category A = 55%

Category B = 56%

Category C = 88%

Category D = 91%

Category E = 18%

Category A and B submission workload continues to rise.  While performance for regulatory actions addressed within services standards have a broad range among all categories, performance for priority submissions targeted to meeting Canadian grower needs as a result of consultations, was 97%

Stakeholder consultation conducted annually when required.
Fees to be paid for the right or privilege to manufacture or sell a pest control product in Canada and for establishing a Maximum Residue Limit in relation to a pest control product. Target is 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year. 100% of all fees for the right or privilege to manufacture or sell a pest control product in Canada are invoiced by April 30th of each fiscal year. All stakeholders have been consulted on the service standard for invoicing clients

B. Other Information: N/A

5- Corporate Services Branch (CSB)


A. External Fee Service Standard Performance Result Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt of request. ATIA: http://laws.justice.gc.ca/en/A-1/218072.html During fiscal year 2008-2009, Health Canada completed processing 950 (62.6%) of 1517 active requests. Health Canada was able to respond within 30 days or less in 214 (23 percent) of completed cases. The remaining requests were completed within 31 to 60 days in 146 (15 percent) cases, 61 to 120 days in 230 (24 percent) cases and 121 or more days in 360 (38 percent) cases. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

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Human Resources and Skills Development Canada

Table 2-A: User Fees




Table 2-A: User Fees
($ thousands)
User Fee Fee Type (R) or (O)1 Fee-setting Authority Date Last Modified 2008-2009 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standard
Performance
Results
Fiscal
Year
Forecast
Revenue ($000)
Estimated
Full Cost ($000)
Federal Workers' Compensation Administrative Fees (O) Government Employees Compensation Act September 1990 2,300 2,300 3,800 90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours 79% a 2009-2010 2,400 3,900
2010-2011 2,500 4,000
2011-2012 2,600 4,100
Other Initiative - Labour Fire Protection Engineering Services Fees b (O) Financial Administration Act June 1993 65 80 4,600 90% of plan review completed within 21 calendar days or 15 working days 90% 2009-2010 130 4,700
2010-2011 80 4,800
2011-2012 80 4,900
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) (O) Access to Information Act 1992 6 4 1,111 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of requestc


The Access to Information Act provides more detail:
http://laws.justice.gc.ca/en/A-1/218072.html
81%d 2009-2010 6 1,111
2010-2011 6 1,111
2011-2012 6 1,111
Searches of the CPP and OAS data banks (R) Department of Social Development Act, Section 19 1998 200 244 244 Searches completed within 10 working days from receipt of requeste 95% 2009-2010 268 268
2010-2011 295 295
2011-2012 325 325
Social Insurance Number Replacement Card Fee (R) Financial Administration Act 1988 1,940 1,870 4,597 A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of requestf 90% 2009-2010 1,940 4,597
2010-2011 1,940 4,597
2011-2012 1,940 4,597
Sub-Total (R) 2,140 2,114 4,841   2009-2010 2,208 4,865
2010-2011 2,235 4,892
2011-2012 2,265 4,922
Sub-Total (O) 2,371 2,384 9,511   2009-2010 2,536 9,711
2010-2011 2,586 9,911
2011-2012 2,686 10,111
Total User Fees 4,511 4,498 14,352   2009-2010 4,744 14,576
2010-2011 4,821 14,803
2011-2012 4,951 15,033
Other Information:
a The gap between the service standard and the performance result continues to be due largely to workload increases from third party claims under the Government Employees Compensation Act, in addition to a national workload increase of regular claims.
b The Full Costs represent the total expenditures for Fire Protection Services program of which only a small portion is recoverable through user fees for the fire protection engineering service delivery to Crown Corporations.
c Even though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request.
d The decrease in performance from 95% the previous fiscal year to 81% is related to the July 2008 departmental integration of the two teams responsible for ATIP and the resulting priority to reduce the number of files that were in backlog status.
e Depending on the volume of commercial search requests, the searches will be completed no later than 10 working days after receipt of the request.
f The performance standard has been reduced from 10 days to 5 days.
1 Regulatory (R) or Other Products and Services (O).

Table 2-B: External Fees



External Fee Service Standard Performance Results Stakeholder Consultation
Federal Workers' Compensation
Administrative Fees
90% of claims processed to the appropriate provincial workers' compensation authority within 24 hours 79% of claims were processed to the appropriate provincial workers' compensation authority within 24 hours Meetings took place in 2008-2009 with some of the Workers' Compensation Boards to discuss the overall administration of the Government Employees Compensation Act (GECA). Further meetings are being planned for this year with the remaining Boards.

Other Information:

The gap between the service standard and the performance result continues to be due largely to workload increases from third party claims under the Government Employees Compensation Act (GECA), in addition to a national workload increase of regular claims. Although lower than the established target rate of 90%, this fiscal year’s rate of 79% represents a slight improvement over last fiscal year’s rate of 78%, despite a new processing procedure for GECA claims having been introduced late in 2008.


External Fee Service Standard Performance Results Stakeholder Consultation
Other Initiative - Labour Fire Protection Engineering Services Fees 90% of plan review completed within 21 calendar days or 15 working days 90% of plan review completed within 21 calendar days or 15 working days The stakeholders (Crown Corporations, TBS and Labour Canada department officials) were consulted in 1992-1993 and the fees were set and approved by TB in 1993. There are plans to update fees within the next two fiscal years and stakeholders will be consulted prior to any revisions.

 


External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides more detail: http://laws.justice.gc.ca/en/A-1/218072.html.
81% The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:

The decrease in performance from 95% the previous fiscal year to 81% is related to the July 2008 departmental integration of the two teams responsible for ATIP and the resulting priority to reduce the number of files that were in backlog status. Given that the compliance statistics relate to files that are closed during the period and the fact that various late files were processed and closed in 2008-2009, the rating has declined.


External Fee Service Standard Performance Results Stakeholder Consultation
Searches of the CPP and OAS data banks Searches completed within 10 working days from receipt of request 10-day standard met at 95% A departmental study done in 2005 confirmed the maximum fee of $10 that is charged does not exceed the cost per search. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Additionally, a fee is negotiated if the numbers of requests are more than 1000 at a given time by one company. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

 


External Fee Service Standard Performance Results Stakeholder Consultation
Social Insurance Number Replacement Card Fee A replacement Social Insurance Number (SIN) card will be mailed within 5 business days from date of receipt of request 5-day standard met at 90% The fee for a replacement SIN card is prescribed in the Social Insurance Number Replacement Card Fees Order, 1988, made pursuant to the Financial Administration Act. A departmental review, completed in September 2007, confirmed the nominal fee of $10 that is charged does not exceed the cost of issuing a replacement card. Consultations with stakeholders would be undertaken prior to any proposed fee amendment. Clients have the opportunity to convey feedback on service standards via the Office of Client Satisfaction at any time.

Other Information:

The new service standard, which is 5 days instead of 10, is based on the fact that there have been improvements in the in-person channel and that additional integrity controls have been introduced as per the Office of the Auditor General recommendations of February 2007. Please note that the $10.00 fee for the replacement of the SIN card itself is unaffected by this modification to the service standard.

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Indian and Northern Affairs Canada and Canadian Polar Commission

User Fees



($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-2009 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other products and services Access to Information Act
s.11(1)(a)
s.11(1)(b)
1992


1,810
3,037



1,741
7,795




1,503.0
Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details.
On-time responses provided in 90% of requests completed during fiscal-year 2008-2009. 2009-2010 1,500
3,000
2,500
2010-2011 1,500
3,300
3,000
2011-2012 1,500
3,600
3,500
Northwest Territories and Nunavut Mining Regulations (NTNUMRs) Regulatory Territorial Lands Act See footnote below on Date Last Modified 6,600 6,612 Note 1 Current service standards are set in existing legislation and regulation: NTNUMR — amendments All applications processed within set time lines. 2009-2010
2010-2011
2011-2012
6,600
6,600
6,600
Note 1
Territorial Land Use Regulatory Territorial Lands Act

Mackenzie Valley Resource Management Act
1996 139 252 Note 1 Current service standards are set in existing legislation and regulation All permits were issued within the regulated time frame. 2009-2010
2010-2011
2011-2012
139
139
139
Note 1
Territorial Lands Regulatory Territorial Lands Act 1996 2,300 2,861 Note 1 Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process. Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process. 2009-2010
2010-2011
2011-2012
2,300
2,300
2,300
Note 1
Frontier Lands Registration Regulatory Territorial Lands Act

Canada Petroleum Resource Act
1988 88 87 Note 1 Standard requests to be processed within 10 working days. Requests that require additional research take additional time to process (requestor is advised of the delay at the time the request is made). All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time. 2009-2010
2010-2011
2011-2012
72
75
77
Note 1
Territorial Quarrying Regulatory Territorial Lands Act

Mackenzie Valley Land Use Regulations
2003 0   Note 1 The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/ issue/ reject a quarrying permit application. Permits are issued once pre-conditions are met. 2009-2010
2010-2011
0
0
Note 1
Territorial Water Regulatory Northwest Territories Waters Act 1992 16 17 Note 1 Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process. All permits and letter patent were issued once all pre-conditions were met. 2009-2010
2010-2011
2011-2012
16
16
16
Note 1
Nunavut Waters and Nunavut Surface Rights Tribunal Act 2002 (Note 2)
Mackenzie Valley Resource Management Act 2003
Territorial Coal Regulatory Territorial Lands Act 2003 0   Note 1 Exploration permits are issued once consultations are complete. Permits are issued upon completion of consultations. 2009-2010
2010-2011
2011-2012
0
0
0
Note 1
Date Last Modified
The Canada Mining Regulations (CMR) name was changed to Northwest Territories and Nunavut Mining Regulations in 2008. The regulations are currently in the process of modernization. The royalty sections of the NTNUMR were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim.

Note 1: The fee or service triggers a series of activities related to land and resource management and the protection of the environment, all of which are controlled by the nature and scope of the resource development projects, e.g. mine development.

Note 2: The Water Regulations under the Nunavut Waters and Nunavut Surface Rights Tribunal Act are currently in the process of being written. Industry and other stakeholders have not yet been extensively consulted. Changes to the fee structure are still under consideration.

External Fees



External Fee Service Standard Performance Results Stakeholder Consultation
Northwest Territories and Nunavut Mining Regulations (NTNUMRs) Current service standards are set in existing legislation and regulation: NTNUMR — amendments All applications processed within set time lines. The Canada Mining Regulations (CMR) name was changed to Northwest Territories and Nunavut Mining Regulations in 2008. The regulations are currently in the process of modernization. The royalty sections of the NTNUMRs were amended in 1999, but the remainder of the regulations were left as they were written in 1977. The metric system is being introduced in this round of amendments, thereby changing the fee schedule to reflect the amounts required by hectares instead of acres. The mining industry and other stakeholders were consulted by various methods of consultation and no complaints about the changes were submitted. One new fee is being added to discourage nuisance protests against a claim.
Territorial Land Use Current service standards are set in existing legislation and regulation. All permits were issued within the regulated time frame. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Lands Performance standards vary depending on research, negotiations and environmental assessment decisions and are shared with clients throughout the process. All lease and letter patent were issued once all pre-conditions were met (e.g. environmental assessment decisions, lease negotiations). Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Frontier Lands Registration Standard requests to be processed within ten working days. Requests that require additional research will take additional time to be processed (requestor to be advised of the delay at the time the request is made). All standard requests were processed within the established timeline. A number of request necessitated further research which resulted in additional processing time. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Quarrying The issuance of a quarrying permit leads to the granting of a Land Use Permit. As such, there is no time line set in regulations to process/issue/reject a quarrying permit application. Permits are issued once pre-conditions are met. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.
Territorial Coal Exploration permits are issued once consultations are complete. Permits are issued upon completion of consultations. Stakeholder consultation varies. It is done through regional communications strategies and various outreach activities as well as industry specific fora.


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Industry Canada

Table 2: User Fees / External Fees


Access to Information and Privacy (ATIP)
        2008–09
A. User Fee Fee Type Fee-Setting Authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard* Performance Results*
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Regulatory  Access to Information Act 1992 4 3 1,811 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details Statutory deadlines met 91% of the time
Total       4 3 1,811    
Forecast Revenue ($000) Estimated Full Cost ($000)
2009–10 2010–11 2011–12 2009–10 2010–11 2011–12
4 4 4 1,762 1,762 1,762
B. Date Last Modified
See above
C. Other Information
The Access to Information Act (the Act) states that all formal requests submitted must be accompanied by a $5.00 application fee payable to the Receiver General for Canada. All fees prescribed and received pursuant to the ATIA are returned to the Consolidated Revenue Fund. All fees collected and waived under the Act are detailed in the Department's annual report to Parliament on the Access to Information Act.

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee Service Standard* Performance Result** Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details

Statutory deadlines met 91% of the time This service standard is established under the Access to Information Act and the Access to Information Regulations. Consultations were undertaken with stakeholders for amendments done in 1986 and 1992
B. Other Information

The Access to Information Act permits the waiving of fees when deemed to be in the public interest and if under $25. The fees collected during the reporting period totalled $3,255.00. In accordance with government policy, it is the Department's practice to waive fees where the total owing per request amounts to less than $25. Fees waived during 2008–09 represented $2,710.00.

There continues to be a significant increase in the number of times fees are waived due to the ongoing use of an electronic disclosure service. In order to reduce costs and increase efficiency, released documents are provided on CD-ROM, which means no reproduction fees are charged to the applicant.


* As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance


Canada Small Business Financing Program
        2008–09
A. User Fee Fee Type Fee-Setting Authority Date Last
Modified
Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard* Performance Results*
Canada Small Business Financing Act (CSBFA)




Loans component (registration and administration fees)




Capital lease component (administration fees)
Regulatory CSBFA Fees were established
for the CSBFA in
April 1999, and for the
Capital Leasing Pilot Project in April 2002
54,400 52,021 5,134








2 days or less to register loans





20 days or less to process claims









Standard of 2 days or less to register loans met virtually
100% of the time

Time required to process a claim in 2008–09 was an average of 23 days

Standard of 20 days or less to process claims met 56% of the time
Small Business Loans Act (SBLA)

Loans component (administration fees)

Regulatory SBLA A 1.25% administration fee was established in 1995 300 176 13 20 days or less to process claims Time required to process a claim in 2008–09 was an average of 34 days

Standard of 20 days or less to process claims met 38% of the time

Total       54,700 52,197 5,149    
Forecast Revenue ($000) Estimated Full Cost ($000)
2009–10 2010–11 2011–12 2009–10 2010–11 2011–12
63,380 62,630 67,200 5,468 5,735 5,736

B. Date Last Modified
See above

C. Other Information
“Full Cost” figures represent the cost of the Small Business Financing Directorate to administer the CSBFA and SBLA programs. Full cost does not include expenses associated with claim payments made to financial institutions as a result of defaulted loans or leases. These expenses are covered in financial tables for Details on Other Programs.


* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee Service Standard* Performance Result** Stakeholder Consultation
CSBFA
Loans component (registration and administration fees)


Capital lease component (administration fees)
2 days or less to register loans



Less than 20 days to process claims

Standard of 2 days or less to register loans met virtually 100% of the time


Time required to process a claim in 2008–09 was an average of 23 days
Standard of 20 days or less to process claims met  56% of the time

Discussions with participating lenders indicate satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results
SBLA
Loans component (administration fees)
Less than 20 days to process claims Time required to process a claim in 2008–09 was an average of 34 days
Standard of 20 days or less to process claims met 38% of the time
Discussions with participating lenders indicate general satisfaction with performance results. Annual meetings with key lenders will continue to include discussions on stakeholder satisfaction with service standards and results
B. Other Information
N/A

* As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance


Canadian Intellectual Property Office (CIPO)
        2008–2009
A. User Fee Fee Type Fee-Setting Authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard* Performance Results*
The majority of CIPO's fees are charged for services that are provided by a regulating authority Regulatory ®
CIPO grants or registers ownership for five types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies
Financial Administration Act

Patent Act

Trade-marks Act

Copyright Act

Industrial Design Act

Integrated Circuit Topography Act

Department of Industry Act

June 2, 2007 Patents:
114,170

 

 

 

 

 

 

 

 

 

 

Patents:
114,839

 

 

 

 

 

 

 

 

 

 

134,573 80% of applications, less than:


18 mo. for Mechanical


30 mo. for Electrical**


21 mo. for General Chemistry


21 mo. for Organic Chemistry


30 mo. for Biotechnology**

**revised at mid-year






81% (18 mo.)



79% (32 mo.)



78% (21 mo.)




82% (21 mo.)




79% (32 mo.)


Trademarks:
27,472
Trademarks:
25,126
  Processed within 6.5 mo. Processed within 7.9 mo.
Industrial Design:
3,194
Industrial Design:
3,298
  Processed within 9.8 mo. Processed within 7.5 mo.
Copyright:
564
Copyright:
540
  Processed within 7 working days from receipt of application by mail
Processed within 5.9 days from receipt of application by mail
Information:
648
Information:
695
  Requests are processed within standards 90% of the time Requests processed within standards 96.5% of the time
Total:       146,048 144,498 134,573    
Forecast Revenue ($000) Estimated Full Cost ($000)
2009–10 2010–11 2011–12 2009–10 2010–11 2011–12
144,194 144,314 144,097 144,194 148,259 152,875

B. Date Last Modified
Minor amendments to the fees came into force June 2, 2007. Please note that the last major amendments to the schedule of fees came into force on January 1, 2004.

C. Other Information
Minor amendments to remove fee for amending the trademarks register and to provide free certified copies of documents to the Federal Court came into force on June 2, 2007.


* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee Service Standard* Performance Result** Stakeholder Consultation
CIPO grants or registers ownership for 5 types of intellectual property: patents, trademarks, copyright, industrial designs and integrated circuit topographies Patents:
80% of applications, less than:
18 mo. for Mechanical
30 mo. for Electrical***
21 mo. for General Chemistry
21 mo. for Organic Chemistry
30 mo. for Biotechnology***
***revised at mid-year




81% (18 mo.)

79% (32 mo.)

78% (21 mo.)

82% (21 mo.)

79% (32 mo.)
Stakeholders were consulted on 2 packages of planned regulatory amendments to The Patent Act

 

Trademarks:
Processed within 6.5 mo.

Processed within 7.9 mo.
 
Industrial Design: Processed within 9.8 mo.
Processed within 7.5 mo.
 
Copyright:
Processed within 7 working days from
receipt of application by mail

Processed within 5.9 days from
receipt of application by mail
 
Information:
Requests are processed within
standards 90% of the time

Requests processed within
standards 96.5% of the time
 

B. Other Information
A new chapter of the Manual of Patent Office Practice (re biotechnology) was issued. Amendments were made to the Industrial Design Regulations.


* As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance


Competition Bureau
        2008–2009
A. User Fee Fee Type Fee-Setting
Authority
Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance
Standard*
Performance Results*
Combined Merger Notification and Advance Ruling Certificate requests Regulatory Department of Industry Act

Competition Bureau Fee and Service Standards Policy

April 1, 2003











April 1, 2003
2,588 1,650 15,332 Non-complex
14 days

Complex
10 weeks

Very complex
5 months
96.67%


86.96%


60%
Merger Notification Regulatory 1,294 400 3,266 Non-complex
14 days

Complex
10 weeks



Very complex
5 months
96.67%


86.96%


60%

Advance Ruling Certificate requests Other products and services 9,059 8,000 2,066
Written opinions: The Commissioner may provide binding opinions on proposed business conduct Other products and services 73 25 217 Service standards vary, ranging from 2 weeks to 10 weeks for different sections of the Competition Act 43%
Textile Labelling Act. Provide a CA Identification Number for fabric tags Other products and services Department of Industry Act 1972 111 87 211    
Total       13,125 10,162 21,092    
Forecast Revenue ($000) Estimated Full Cost ($000)
2009–10 2010–11 2011–12 2009–10 2010–11 2011–12
10,165 10,165 13,125 21,198 21,214 25,125

B. Date last modified
See above

C. Other Information
N/A


* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

 

 


Corporations Canada
        2008–09
A. User Fee Fee Type Fee-Setting Authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard* Performance Results*
Corporations Canada has several product offerings, including file articles of incorporation, letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns, and name searches Regulatory Canada Business Corporations Act (CBCA), Canada Corporations Act (CCA), Canada Cooperatives Act No activity in 2007–08

Most recent consultations were undertaken in 2000–01, when Corporations Canada introduced a reduction in the incorporation fee and annual return fee

Incorporations under the CBCA:
4,500
Incorporations under the CBCA:
4,408
14,153 Internet:
CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST

Visitors:
Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive 1-hour, over-the-counter service

Batches:
Batches of 5 or more articles are processed within the same day if received before 8:00 a.m.
95.9% of CBCA incorporations received via
e-commerce issued within standard






98.4% of requests (CBCA incorporations and restated articles) issued within standard







98.7% of requests issued within standard
        Incorporations under the CCA Part II: 215 Incorporations under the CCA Part II: 213 CCA Part II incorporation applications are processed within 20 business days 91.6% of CCA Part II incorporations received by mail are issued within standard
        Annual returns under CBCA: 3,720 Annual returns under CBCA: 3,640 CBCA annual returns are processed and available on the Corporations Canada website within 5 business days 99.3% of annual returns received by mail are available on the Corporations Canada website within standard
        Annual summaries under CCA: 370 Annual summaries under CCA: 385 CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days 81.4% of annual summaries received by mail are available on the Corporations Canada website within standard
        Amendments under CBCA: 1,245 Amendments under CBCA: 1,177 Amendments under the CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST 96% of amendments under the CBCA incorporation received via e-commerce issued within standard
        Other services such as revival, certificate, copies: 1,250 Other services such as revival, certificate, copies: 1,182 Service standards are available on the Corporations Canada website  
Total       11,300 11,005 14,153    
Forecast Revenue ($000) Estimated Full Cost ($000)
2009–10 2010–11 2011–12 2009–10 2010–11 2011–12
10,800 10,800 11,000 13,299 13,600 13,600

* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee Service Standard* Performance Result** Stakeholder Consultation
Corporations Canada has several product offerings including file articles of incorporation letters patent, file articles of continuance, file statements of revocation of intent to dissolve, file annual returns, and name searches Incorporations under the CBCA


Internet:

CBCA incorporation applications received by 1:00 p.m. EST via e-commerce are processed by 5:00 p.m. EST


Visitors:

Clients who come to headquarters between 8:30 a.m. and 2:30 p.m. will receive one-hour, over-the-counter service

Batches:
Batches of five or more articles are processed within the same day if received before 8:00 a.m.





95.9% of CBCA incorporation applications received via e-commerce issued within standard



98.4% of requests (CBCA incorporation and restated articles) issued within standard



98.7% of requests (CBCA incorporation and restated articles) issued within standard
Once a year, Corporations Canada organizes information sessions in various cities across Canada

Corporations Canada also has a visit program with key clients in order to get continuous feedback for potential improvements to its products and services

Incorporations under the Canada Corporations Act (CCA) Part II

CCA Part II incorporation applications are processed within 20 business days





1.6% of CCA Part II incorporation applications received by mail are issued within standard
Annual returns under CBCA

CBCA annual returns are processed and available on the Corporations Canada website within 5 business days



99.3% of annual returns received by mail are available on the Corporations Canada website within standard
Annual summaries under CCA

CCA-II annual summaries are processed and available on the Corporations Canada website within 20 business days



81.4% of annual summaries received by mail are available on the Corporations Canada website within standard
Amendments under the CBCA incorporation

Applications received by 1:00 p.m. EST via e-commerce should be processed by 5:00 p.m. EST




96% of amendments under the CBCA incorporation received via e-commerce issued within standard
Other services such as revival, certificate, copies Service standards are available on the Corporations Canada website

*As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance


Measurement Canada
        2008–09
A. User Fee Fee Type Fee-Setting Authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard* Performance Results*
Device Approval and Measurement Standard Certification Regulatory Weights and Measures Act 1993 225 259 1,024 Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website

Certificate of Calibration is issued in 60 calendar days
Performance standard met, on average, 80% of the time
















Performance standard met 100% of the time
Device Inspection Regulatory Weights and Measures Act 1993 310 198 782 Inspection performed within 10 calendar days of request Performance standard met, on average, 83% of the time
Meter Approval and Measuring Apparatus Certification Regulatory Electricity and Gas Inspection Act 1995 215 257 1,016 Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website

Certificate of Calibration is issued in 60 calendar days
Performance standard met, on average, 80% of the time
















Performance standard met 100% of the time
Meter Inspection Regulatory Electricity and Gas Inspection Act 1995 90 94 368 Inspection performed within 10 calendar days of request Performance standard met, on average, 83% of the time
Electricity and Gas Accreditation (initial and renewal) Regulatory Electricity and Gas Inspection Act 1995 150 64 254 Accreditation is granted within 1 month of an audit which demonstrates the applicant has met all requirements Performance standard met 100% of the time
Total       990 872 3,444    
Forecast Revenue ($000) Estimated Full Cost ($000)
2009–10 2010–11 2011–12 2009–10 2010–11 2011–12
800 800 800 3,161 3,161 3,161

B. Date Last Modified
See above

C. Other Information
Revenue generation is based on client demand for services. Measuring device and electricity and gas meter inspections (for which fees are prescribed by regulation) are increasingly performed by Measurement Canada authorized service providers.


*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

A. External Fee Service Standard* Performance Result** Stakeholder Consultation
Measurement standards certification and measuring device approvals Certificate of Calibration is issued in 60 calendar days.



Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website
Performance standard met 100% of the time


Performance standard met, on average, 80% of the time
Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Modifications to approval service standards were introduced in 2008–09 to address varying complexities of approval submissions
Measuring device inspection Inspection performed within 10 calendar days of request Performance standard met, on average, 83% of the time Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance
Measuring apparatus certification and electricity and natural gas meter approval Certificate of Calibration is issued in 60 calendar days



Notice of Approval issued between 30 and 120 calendar days depending on complexity of submission. Categories of approval submissions and associated performance targets published on the Measurement Canada website
Performance standard met 100% of the time


Performance standard met, on average, 80% of the time
Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance. Modifications to approval service standards were introduced in 2008–09 to address varying complexities of approval submissions
Electricity and natural gas meter inspection Inspection performed within 10 calendar days of request Performance standard met, on average, 83% of the time Clients are provided with the opportunity to express their views through an online service feedback form and during stakeholder meetings. Feedback is analyzed for trends and changes in processes instituted to improve service performance
Electricity and Gas Accreditation Accreditation is granted within 1 month of an audit which demonstrates the applicant has met all requirements Performance standard met 100% of the time Clients are provided with the opportunity to provide feedback through an online service feedback form and as part of regular performance audits

B. Other Information
N/A


* As established pursuant to the Policy on Service Standards for External Fees:

  • service standards may not have received parliamentary review
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance


Office of the Superintendent of Bankruptcy
        2008–09
A. User Fee Fee Type Fee-Setting Authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard* Performance Results*
Registration Fee Regulatory (R) Bankruptcy and Insolvency Act (BIA) and Rules 2001 10,212 11,610 15,205 Registration of new estates: 90% of the time within 2 days Performance standard met 99.9% of the time
Superintendent Levy Regulatory (R) Bankruptcy and Insolvency Act (BIA) and Rules 2001 23,285 23,393 30,636 Letters of comment: issued 90% of the time within 21 business days of receipt of the Statement of Affairs Performance standard met 91.9% of the time
Name Search Fee** Regulatory (R) Bankruptcy and Insolvency Act (BIA) and Rules 2001 3,043 3,117 4,082 Faxes answered within 24 hours Performance standard met 99.9% of the time
Trustee Licence Fee Regulatory (R) Bankruptcy and Insolvency Act (BIA) and Rules 2001 1,000 1,025 1,342 No standard. Annual fee is paid by a trustee in order to retain his/her licence. The licence is annulled if the fee is not paid  
Total       37,539 39,145 51,266    
Forecast Revenue ($000) Estimated Full Cost ($000)
2009–10 2010–11 2011–12 2009–10 2010–11 2011–12
41,596 45,201 48,066 52,629 53,559 54,489
B. Date Last Modified
See above
C. Other Information
N/A

*According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance

Spectrum, Information Technologies and Telecommunication
        2008–2009
A. User Fee Fee Type Fee-Setting Authority Date Last Modified Forecast Revenue ($000) Actual Revenue ($000) Full Cost ($000) Performance Standard* Performance Results*
RADIOCOM STATION:



Reg. FAA
RA
Department of Industry Act
Radio Authorization fees: 2000 215,000

Includes New/amended licences & Renewals

226,659

 

 

5,791.7
100,206    
New/Amended Licences


1. Fixed Parameter Radio Stations

 

1. Processing time of 3 weeks (15 business days) per transaction

 

1. Service standard met 99.2% of time
Licences issued:

a) aircraft
b) ship
c) Mobile General Land Mobile Radio Service
GLMRS*

1a) 12.9
1b) 18.5
1c)  0.2
 

1a) 361 radio
1b) 489 radio
1c) 1 radio

2.  Mobile Radio Stations





a) Not GLMRS no Int’l coordination
b) Not GLMRS with Int’l coordination
c) Fixed no Int’l coordination
d) Fixed with Int’l coordination







2a) 1,578.4

2b) 313.0

2c) 1,009.9

2d) 190.3
2. Processing time of 7 weeks (35 business days) per transaction when Int’l coordination is not required & 13 weeks (65 business days) when Int’l coordination is required 2. Service standard met 96.5% of time. Licences issued:

2a) 4,022 radio

2b) 472 radio

2c) 4,919 radio

2d) 959 radio
3.  Microwave Stations



a) with no Int’l coordination


b) with Int’l coordination





3a.i) 1,426.4
3a.ii) 358.4

3b) 725.5
3. Processing time of 4 weeks (20 business days) per transaction when Int’l coordination is not required and 10 weeks (50 business days) when Int’l coordination is required 3. Service standard met 94.3% of time. Licences issued:
3a.i) 1,664 radio
3a.ii) 18 spectrum
3b) 825 radio
4) Earth Stations 4) 158.2 4. Processing time of 7 weeks (35 business days) per transaction 4. Service standard met 100% of time. Licences issued: 2,231 radio

Renewals:
Radio Licences
(Rights & Privileges)

      85,290.4   Not subject to performance standard N/A

Renewals:
Spectrum Licences
(Rights & Privileges)

      135,576.9   Not subject to performance standard N/A
RADIO AND TERMINAL EQUIPMENT APPROVAL   September 10, 2007 650 691 1,247    
1.  Registration Fee User Fees Act     314   Processing time per transaction:
1. 2 business days
1. Service standard met 93% of time on 245 registrations
2.  Listing Fee User Fees Act     265   2. 2 business days 2. Service standard met 100% of time on 3,545 listings
3.  Assessment Fee Department of Industry Act     98   3. 14 business days 3. Service standard met 92% of time on 83 assessments
4.  Technical Expertise Fee Department of Industry Act     14   4. Case-by-case basis 4. 55 cases
Total       215,650 227,350 101,453    
Forecast Revenue ($000) Estimated Full Cost ($000)
2009–10 2010–11 2011–12 2009–10 2010–11 2011–12
Radio Authorizations
222,000 222,000 222,000 101,253 101,253 101,253
Radio and Terminal Equipment Approval
650 650 650 1,231 1,231 1,231

B. Date Last Modified
See above

C. Other Information
Following the recommendations made in the Office of the Auditor General’s annual report released in May 2008 (Chapter 1, Management of Fees in Selected Departments and Agencies), IC has agreed to take the necessary steps to address the concerns raised with regard to improving the way it currently reports on its radio and spectrum licence fees. Some improvements have been implemented for this report and continuing efforts are being deployed to fully apply recommendations for future reporting exercises.


* According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address); and
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

A. External Fee Service Standard* Performance Result** Stakeholder Consultation
1. Fixed Parameter Radio Stations 1. Processing time of 3 weeks (15 business days) per transaction 1. Service standard met 99.2% of time Stakeholder consultation takes place when any new fee is introduced or amended as per the requirements of the User Fees Act
2. Mobile Radio Stations 2. Processing time of 7 weeks per transaction (35 business days) when Int'l coordination is not required and 13 weeks (75 business days) when Int'l coordination is required 2. Service standard met 96.5% of time
3. Microwave Stations 3. Processing time of 4 weeks (20 business days) per transaction when Int’l coordination is not required and 10 weeks (50 business days) when Int’l coordination is required 3. Service standard met 94.3% of time
 4. Earth Stations 4. Processing time of 7 weeks (35 business days) per transaction 4. Service standard met 100% of time

B. Other Information
N/A


* As established pursuant to the Policy on ServiceStandards for External Fees:

  • service standards may not have received parliamentary review
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison; independent complaint address)

** Performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

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Library and Archives Canada

2008–09 User Fees Reporting–User Fees Act ($ in thousands)

Table 2-A: User Fees
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff (0) The Department of Canadian Heritage Act, sections 8 to 12 Published in the Canada Gazette, Part 1, August 6, 2005 $377.0 $280.0 $1,938.7 Regular orders are processed within 30 days of receipt. For rush service, see Part C.

The processing standard of 30 days has been met 95% of the time.

The processing standard for rush service has been met 100% of the time.

2009-10 $392.9 $1,987.0
2010-11 $392.9 $2,036.9
2011-12 $392.9 $2,087.7
Copies of documents on microform produced by clients themselves (0) Same as above Same as above $61.6 $42.9 $133.3 Client self-service 100% 2009-10 $60.5 $136.6
2010-11 $60.5 $140.0
2011-12 $60.5 $143.6
Service fee for reproduction of documents produced by private sector suppliers (0) Same as above Same as above $66.8 $37.2 $595.2 Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material

The processing standard of 6 weeks for copied material has been met 100% of the time.

The processing standard for uncopied material (approx. 10 -12 weeks) has been met 100% of the time.

2009-10 $54.2 $610.1
2010-11 $54.2 $625.3
2011-12 $54.2 $641.0
Postage and handling (0) Same as above Same as above $34.4 $25.5 $25.5 Not applicable   2009-10 $33.8 $26.1
2010-11 $33.8 $26.8
2011-12 $33.8 $27.5
Sub-Total (R) $539.8 $385.6 $2,692.7   2009-10 $541.4 $2,759.8
2010-11 $541.4 $2,829.0
2011-12 $541.4 $2,899.8
Fees charged for the processing of access requests filed under the Access to Information Act (0) Access to Information Act 2007 (as a result of amendments to the Federal Accountability Act) $10.2 $6.1 $5,568.9 30 days, or within allowable time extension

Access to Information Act: 96% of the formal requests were completed on time.

Privacy Act: 99% of the formal requests were completed on time.

2009-10 $8.6 $5,708.1
2010-11 $8.6 $5,850.8
2011-12 $8.6 $5,997.1
Total(0) $550.0 $391.7 $8,261.6   2009-10 $550.0 $8,467.9
2010-11 $550.0 $8,679.8
2011-12 $550.0 $8,896.9

B. Date Last Modified


Not applicable

C. Other Information

The website www.collectionscanada.gc.ca/archivianet contains more information about our services, prices and performance standards.

Rush Service


Copies of textual documents and microforms by LAC staff Copies of 105-mm microfiches, maps and architectural drawings produced by LAC staff
Please note that written requests cannot be processed in less than 5 working days because of the following factors: registration of requests; 24-hour delay in the delivery of documents from off-site storage; identification of requested documents by staff; special handling of archival documents. Processing times apply once our services have received the request. Please note that written requests cannot be processed in less than 7 working days because of the following factors: registration of requests; 24-hour delay in the delivery of documents from off-site storage; identification of requested documents by staff. Processing times apply once our services have received the request.
Number of copies Response time Number of copies Response time
  On-site request Written request   On-site request Written request
100 Maximum of 100 copies per 24 hours 5 working days 50 Maximum of 50 copies per 24 hours 7 working days
500 to 999 5 working days 7 working days 250 to 499 5 to 10 working days 7 to 10 working days
1,000 to 1,999 10 working days 500 to 749 10 to 15 working days
2,000 to 2,999 15 working days 750 to 999 15 to 20 working days
3,000 to 3,999 20 working days 1,000 to 1,249 20 to 25 working days
4,000 to 4,999 25 working days 1,250 to 1,500 25 to 30 working days
5,000 to 6,000 30 working days    

2008–09 Policy on Service Standards for External Fees


External Fee Service Standard Performance Results Stakeholder Consultation
Copies of textual documents and microforms, 105-mm microfiches of maps and architectural drawings, documents and archival records created in electronic formats by LAC staff Regular orders are processed within 30 days of receipt. For rush service, see Table 6.a, Section C. The processing standard of 30 days has been met 95% of the time. The processing standard for the rush service has been met 100% of the time. During 2008-09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time.
Copies of documents on microform produced by clients themselves Not applicable Clients serve themselves. They pick up the microforms from the shelf and make their own copies.  
Service fee for reproduction of documents produced by private sector suppliers Upon receipt of request: approximately 6 weeks for copied material and 10 to 12 weeks for uncopied material.

The processing standard of 6 weeks for copied material has been met 100% of the time.

The processing standard of 10 to 12 weeks for uncopied material has been met 100% of the time.

During 2008–09, consultations were conducted with clients using the copying services at a distance and on site. Clients were satisfied 85% of the time.

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National Energy Board

Table 2a: External Fees: Energy Regulation and Advice – National Energy Board Act



Fee Activity Description Amount

Energy Regulation and Advice – National Energy Board Act

The NEB regulates in the public interest those areas of the oil, gas, non-hydrocarbon and electricity industries relating to:

  • construction and operation of pipelines;
  • construction and operation of international and designated interprovincial power lines;
  • transportation, tolls and tariffs of pipelines;
  • exports of oil, gas and electricity and imports of oil and gas; and
  • oil and gas activities on Frontier lands not subject to a federal/provincial accord.
Fee Type Regulatory (R)
Fee Setting Authority The NEB External Charging is in accordance with sub-section 24.1 (1) of the NEB Act. As of 1 January 1991 under the NEB Cost Recovery Regulations, the Board recovers the cost of its operations from the majority of the companies that it regulates. The Board has the delegated authority to determine what costs will be excluded from program expenditures for cost recovery purposes.
Date Last Modified NEB Cost Recovery Regulations last amended on 6 November 2002
2008-2009 Forecast Revenue
($ millions)
Regulatory 48.5
2008-2009 Actual Revenue
($ millions)
Regulatory 52.22
Estimated Full Cost
($ millions)
Regulatory
a) NEB Costs = 45.1
b) Other Departments Costs = 6.3
51.5
Forecast Revenue
($ millions)

Sub-Total 2009 - 10
2010 - 11
2011 - 12

Total

45.7
38.3
38.3

122.3

Estimated Full Cost
($ millions)

Sub-Total 2009 - 10
2010 - 11
2011 - 12

Total

45.6
45.6
45.6

136.8



Service Standards Service Standard Results 2008-20091

Reasons for Decision

  • 80% of Reasons for Decision completed within 12 weeks following a public hearing

Reasons for Decision

  • 11 decisions: service standard with 91% completed in 12 weeks

Export/import authorizations

  • Oil and/or petroleum orders processed: 100% of new orders in 2 working days
  • NGL orders processed: 100%of new orders in 2 working days
  • Gas import and export orders processed: 100% of all orders in 2 working days

Electricity export permits

  • Category A (complexity of issues considered minor): 80% within 40 calendar days
  • Category B (complexity of issues considered moderate): 80% within 90 calendar days

Export/import authorizations

  • Oil and/or petroleum orders processed: 14 new orders processed; 100% completed in 2 days
  • NGL orders processed: 17 new orders processed; 100% completed in 2 days
  • Gas import and export orders processed: 170 received; 99% completed in 2 days

Electricity export permits

  • Category A: 9 received; 100% completed in 40 days
  • Category B: 2 received; 100% completed in 90 days

Landowner Complaints

  • Respond with initial course of action: 100% within 10 calendar days
  • Resolve the complaint: 80% within 60 calendar days

Landowner Complaints

  • Respond with initial course of action: 23 files; 100% response within 10 calendar days
  • Resolve the complaint: 23 files. Resolution times depend on file complexities and are typically longer than 60 days

Onshore pipeline regulation (OPR) audits

  • 80% of draft OPR reports sent to the audited company within 8 weeks of completing field work
  • 80% of final OPR reports sent to the audited company within 8 weeks of receiving the company’s comments on the draft report

Onshore pipeline regulation audits

  • 3 received: 100% sent to the audited company within 8 weeks
  • 3 received: 100% sent to the audited company within 8 weeks

Financial audits

  • 80% of draft financial reports sent to the audited company within 8 weeks of completing field work
  • 80% of final financial audit reports sent to company within 3 weeks of receiving the audited company’s comments on draft financial report

Financial audits

  • 3 audits conducted. Both service standards met (100% of reports sent within specified period)

Non-hearing Section 58 application cycle times

  • Category A (complexity of issues considered minor): 80% of decisions released in 40 calendar days
  • Category B (complexity of issues considered moderate): 80% of decisions released in 90 calendar days
  • Category C (complexity of issues considered major): 80% of decisions released in 120 calendar days

Non-hearing Section 58 application cycle times

  • Category A: 4 received: 100% in 40 days
  • Category B: 6 received: 100% in 90 days
  • Category C: 0 received

Consultation

When the NEB Cost Recovery Liaison Committee (CRLC) was established in July 1990, the composition of the committee ensured that there was representation from each of the industry’s major associations and companies. The CRLC was established for ongoing consultation and communication regarding cost recovery methodology, regulations and new initiatives affecting cost recovery processes. In addition, the NEB tables and discusses its financial statements and anticipated expenditures with the CRLC. The NEB’s performance results are presented to the CRLC at regularly scheduled meetings.

Dispute Management

The NEB has a Dispute Management Process in accordance with Treasury Board External Charging Policy, to ensure that disputes and issues raised by stakeholders related to external charging are addressed and resolved fairly and efficiently. In this process, there are three hierarchical levels to resolve a dispute. The first level of resolution rests with the Chair of the CRLC. If the dispute is unresolved at the first level, the issue will be passed on to the second level where a committee is formed. Where the first level and the second level fail to result in a resolution, the matter will be referred to the Chair of the Board. Each level is given 90 days from the date of receipt of notification or escalation to resolve the dispute.

The disputes and issues may include but will not be limited to:

  • failure to meet the agreed standard of services or products;
  • negotiated charges perceived to be unreasonable;
  • issues regarding specifications and descriptions of the required services or products;
  • cancellation of the negotiated services or products; or
  • failure to meet deadlines.

Table 2b: External Fees: Energy Regulation and Advice – Canada Oil and Gas Operations Act


Fee Activity Description Amount

Energy Regulation and Advice – Canada Oil and Gas Operations Act

Under the COGO Act, the NEB regulates oil and gas activities on Frontier lands not subject to a federal/provincial accord.

Fee Type Regulatory (R)
Fee Setting Authority Canada Oil and Gas Operations Act
Date Last Modified 1992
2008-2009 Forecast Revenue Regulatory $900.00
2008-2009 Actual Revenue
Regulatory $625.00
Estimated Full Cost Regulatory
a) NEB Costs = $5,300,000
b) Other Departments Costs = $700,000
$6,000,000
Forecast Revenue

Sub-Total 2009 - 10
2010 - 11
2011 - 12

Total

$900.00
$900.00
$900.00

$2,700

Estimated Full Cost

Sub-Total 2009 - 10
2010 - 11
2011 - 12

Total

5,300,000
5,300,000
5,300,000
$15,900,000



Service Standards Service Standard Results 2008-2009

COGO Act applications

Well drilling applications

  • Decisions rendered within 21 calendar days of receiving a complete application

Geological and geophysical applications

  • Decisions rendered within 30 calendar days of receiving a complete application

COGO Act applications

Well drilling applications

  • 12 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications

  • 11 received: 100% of decisions rendered within 30 days

CPR Act applications

Decision for Significant Discovery

  • 80% of decisions for both rendered within 90 calendar days

Decision for Commercial Discovery Applications on Frontier lands

  • 80% of decisions for both rendered within 90 calendar days

CPR Act applications

Decision for Significant Discovery

  • 5 received: 100% of decisions rendered within 90 calendar days

Decision for Commercial Discovery Applications on Frontier lands

  • 0 received

Consultation

The NEB’s COGO Act and CPR Act service standards are reviewed with stakeholders on an opportunity basis at meetings with companies, organizations (such as the Canadian Association of Petroleum Producers), and at other venues (such as the Annual Oil and Gas Forum).

Table 3: External Fees and Service Standards: Service Standard for Access to Information Act


Fee Activity Description Amount

Access to Information Act

Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type Other products and services (O)
Fee Setting Authority Access to Information Act
Date Last Modified 1992
2008-2009 Forecast Revenue Other Products and Services $100.00
2008-2009 Actual Revenue
Other Products and Services $0
Estimated Full Cost Other Products and Services
a) NEB Costs =
$29,500
Forecast Revenue

Sub-Total 2009 - 10
2010 - 11
2011 - 12

Total

$100.00
$100.00
$100.00

$300.00

Estimated Full Cost

Sub-Total 2009 - 10
2010 - 11
2011 - 12

Total

$30,000
$30,000
$30,000

$90,000



Service Standards Service Standard Results 2008-2009

Responding to Access to Information requests

  • Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

Responding to Access to Information requests

  • 7 completed in 2008-2009. 5 received during reporting period, 2 requests were outstanding from the previous period.
  • 3 requests (43%) were completed in 30 days or notice of extension sent within 30 days, 1 request completed in 31-60 days, 2 requests completed in 61 to 120 days and 1 request completed in 121 days or over. Results were impacted by the broad scope and increasing complexity of requests as these requests required additional time to appropriately assess and respond to.

1 The Board met all of its service standards except two. The Board’s target for gas import and export orders was not met due to process delays on 1 out of 170 orders. The Board’s historical target on the resolution of landowner complaints was reconsidered during 2008-2009 as resolution times vary significantly depending on file complexities. Better indicators of the effectiveness of this process are under development during 2009-2010.

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National Parole Board

Table 2: User Fees Act
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standard
Performance
Result
Fiscal
Year
Forecast
Revenue
($000)
Estimated
Full Cost
($000)
Pardons User fee ($50.00) Other products and Services

Treasury Board Decision

T.B. #822475 (1995)
T.B. #826954 (1999)

Fee introduced 1995, modified in 1999 800 9351 To be determined (TBD) Under Development   2009-10 800 TBD
2010-11 800 TBD
2011-12 800 TBD
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Regulatory Service Access to Information Act 1992 0 02 312 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/. Response times 100% within Performance Standard:  Access to Information Act     Total 19 requests: within 30 days = 17 requests  31-60 days = 2 requests  61-120 days = 0 request  over 121 days = 0 request     Privacy Act     Total 506 requests: within 30 days = 442 requests  31-60 days = 55 requests  61-120 days = 8 requests over 121 days = 1 request 2009-10 0 312
2010-11 0 312
2011-12 0 312
Total 800 935 312     Total
2009-10
800 TBD
Total
2010-11
800 TBD
Total
2011-12
800 TBD


Table 2B: Policy on Service Standards for External Fees



External Fee Service Standard Performance Results Stakeholder Consultation
Pardons User fee ($50.00) Under development Nil Nil
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://lois.justice.gc.ca/en/A-1/. Response times 100% within Performance Standard:  Access to Information Act     Total 19 requests: within 30 days = 17 requests  31-60 days = 2 requests  61-120 days = 0 request  over 121 days = 0 request     Privacy Act     Total 506 requests: within 30 days = 442 requests  31-60 days = 55 requests  61-120 days = 8 requests over 121 days = 1 request The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

Other Information:


1 The Board can only access $35 (or 70%) of every fee this translates to $935K for the Board for 2008-09. These revenues will be accessed through the 2009-10 Supplementary Estimates process.
2 The total ATIP fees collected during the fiscal year 08-09 was $95.00.
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National Research Council Canada

Table 2: User Fees


Table 2-A: User Fees
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standard 1
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other products and services Access to Information Act 1992 $500 $410 $203,100

This cost includes the salary of the ATIP Coordinator, ATIP Officer and a small percentage of other salaries related to legal services and administration. It includes the costs of a service contract.
Response provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details.
NRC received 23 access to information requests; 35 consultations from other government departments.

NRC routinely waives fees in accordance with TBS guidelines.
2009-10 $500 $250,000
2010-11 $500 $250,000
2011-12 $500 $250,000
Sub-Total (O) $500 $410 $203,100   2009-10 $500 $250,000
2010-11 $500 $250,000
2011-12 $500 $250,000
Total $500 $410 $203,100   2009-10 $500 $250,000
2010-11 $500 $250,000
2011-12 $500 $250,000

Date Last Modified: N/A

Other Information:

National Research Council collects user fees for information requests in accordance to the Access to Information Act. The total user fees collected in 2008-09 included application fees only.

1 According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standards, if provided, may not respect all establishment requirements under the UFA (e.g., international comparison; independent complaint address).
  • the performance result, if provided, is not legally bound to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 2-B: External Fees


External Fee Service Standard 1 Performance Results 2 Stakeholder Consultation
Certified Reference Materials Three (3) business days between reception of order and shipping of order Of the 708 orders received this fiscal year, 99.6% met the 3-day standard. 12 of 708 customers responded (1.7% of total)
11 were very satisfied (92% of respondents)
1 was satisfied (8% of respondents)
none were somewhat satisfied (0% of respondents)
none were very dissatisfied (0% of respondents)

Any comments and complaints were investigated and resolved.
Sale of National Code Documents and other documents Orders processed (shipped) 1-14 days after receipt of all required information 94.8% of orders processed within 1-14 days 99.8% satisfaction; in 4783 orders, 9 orders required further follow-up in response to a concern or complaint, all resolved to clients' satisfaction.
1 As established pursuant to the Policy on Service Standards for External Fees:
  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
2 Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

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Natural Resources Canada

Table 2: User Fees and External Fees


User Fees


Fee Category: Explosives licence and inspection fees

Fee Type: Regulatory

Fee-setting Authority: Explosives Act

Date Last Modified: 1993

Performance Standards: 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request.

Performance Results: Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.



($ thousands)
  2008-2009 2009-2010 2010-2011 2011-2012
Forecast Revenue 1200 2200 2200 2200
Actual Revenue 472 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 4092* 4636* 4767* 4900*

*excluding PSAT



Fee Category: Seismic data

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site.
For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.

Performance Results: Service standards are reviewed annually (inquiries are recorded) – results indicate greater than 95% compliance with standards.



($ thousands)
  2008-2009 2009-2010 2010-2011 2011-2012
Forecast Revenue 700 700 700 700
Actual Revenue 765 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 765 700 700 700



Fee Category: Map products

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act, Canada Land Surveys Act

Date Last Modified: 2004

Performance Standards: National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this.

Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 – 16:30 EST.

Performance Results: The service standard of five working days is met 95% or the time. The Centre for Topographic Information of the Mapping Services Branch is certified ISO 9001:2000, hence undergoes regular management review of quality objectives, discrepancy reporting processes, and client consultation. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that may arise.

Aggregate annual data is available on request.



($ thousands)
  2008-2009 2009-2010 2010-2011 2011-2012
Forecast Revenue 500 250 250 250
Actual Revenue 219 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 219 250 250 250



Fee Category: ISO non-destructive testing

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2002

Performance Standards: Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time.

Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination.

Performance Results: The progress of each client application is recorded and tracked throughout the process – date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met.

In 2006, processing of all applications in all methods became a work function of one person, significantly reducing processing time previously required.



($ thousands)
  2008-2009 2009-2010 2010-2011 2011-2012
Forecast Revenue 1200 1300 1400 1500
Actual Revenue 1236 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 1236 1300 1400 1500



Fee Category: Air Photo Products

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 – 16:30 EST.

Performance Results: The service standard is met 80% of the time. Performance issues are addressed through ISO Quality Objectives which are updated each year to address issues that arise.

Performance results are monitored continuously. Aggregate annual data is available on request.



($ thousands)
  2008-2009 2009-2010 2010-2011 2011-2012
Forecast Revenue 350 400 400 400
Actual Revenue 428 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 428 400 400 400



Fee Category: Fees charged for the processing of access requests filed under the Access to Information Act

Fee Type: Regulatory

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.

Performance Results: Met prescribed standards 91.5% of the time.



($ thousands)
  2008-2009 2009-2010 2010-2011 2011-2012
Forecast Revenue 5 5 5 5
Actual Revenue 3 Not Applicable Not Applicable Not Applicable
Estimated Full Cost  663  663  663  663



Fee Category: Digital Topographic Data (formerly Subscription data)

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: National Topographic Data Base (NTDB), CanVec and others – Response time for general information requests is two working days during business hours. Availability of web-site is 24-7 90% of the time, monitored monthly.

Performance Results: Web-site was available 24-7 more than 95% of the time. Performance results are monitored continuously (on-line surveys). Target 95% client satisfaction. Actual satisfaction level for the product quality and delivery is at 89% – website improvements will be made to help clients and improve the satisfaction level.

Complaints acknowledged within two working days – and as per ISO procedures, corrective action is taken immediately. Performance results are monitored continuously.



($ thousands)
  2008-2009 2009-2010 2010-2011 2011-2012
Forecast Revenue 0 0 0 0
Actual Revenue 0 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 0 0 0 0



Fee Category: Other Products

Fee Type: Optional

Fee-setting Authority: Resources and Technical Surveys Act

Date Last Modified: 2004

Performance Standards: For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.

Performance Results: Performance is aggregated against standards annually. In 2008‑09 100% of requests are in compliance with standards.

The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year.



($ thousands)
  2008-2009 2009-2010 2010-2011 2011-2012
Forecast Revenue 200 200 80 80
Actual Revenue 150 Not Applicable Not Applicable Not Applicable
Estimated Full Cost 150 200 80 80


External Fees



External Fee Service Standard Performance Result Stakeholder Consultation
Explosives licence and inspection fees 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other authorizations will be processed within 30 days of a complete request. Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time. Stakeholder groups are in agreement with licensing and authorization service standards. No formal complaints to this proposal have been received.
Seismic data

For provision of accurate location and magnitude of strong earthquakes in Canada, turnaround time is normally within 2 hours during working hours and within 4 hours outside of working hours. Preliminary confirmation is normally available to clients within 15 minutes during normal working hours and on our Web site.

For all other requests for standard seismic data, turnaround time is within five working days. Complex requests are negotiated with the client.

Service standards are reviewed annually (inquiries are recorded) – results indicate greater than 95% compliance with standards. None planned at present (regular consultation provided through the Lithoprobe Seismic Processing Facility in Calgary). Client feedback on service expectations encouraged through questionnaire that accompanies responses to data requests.
Map products

National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office to a limited distribution network, and service standards reflect this.

Response time for information requests is two working days. Order processing time: the CMO will strive to fill orders received from the RDC within five (5) working days (excluding Saturdays, Sundays and statutory holidays in the Province of Ontario), upon approved credit and provided account is in good standing. Hours of operation, 08:30 – 16:30 EST.

Service standard of five working days is met 95% of the time. Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise. Regular discussions and meetings are held with stakeholders. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.
ISO non-destructive testing

1 - Two weeks for processing of a candidate's application form. This period is advertised on application forms 'Instructions for Candidates' available in hard copy or electronically from the NDT Web site. All candidates have this information before applying. *Note: Assessment of foreign applications or unusual training/experience situations may require more time.

2 - Examination results are usually available three weeks from the date of examination. This period is clearly specified in 'letter of approval' issued to the candidate to permit him/her to challenge an examination.

1 - The progress of each client application is recorded and tracked throughout the process – date of receipt, date of review, date of written responses. While performance has not been formally aggregated to summarize performance against service standards, the absence of stakeholder complaints indicates satisfaction that the published delivery standards are being met 98% of the time. Fee adjustments are presented and negotiated with the 12 member advisory body of stakeholders. Previously the agreed price structure associated with fees for required services and reports is put into effect and not changed for 3 years. The stakeholders like the stability in knowing what they will be paying for the next 3 years. The revised plan is to move to annual fee adjustments based on actual costs. From January through June 2006, extensive consultations on exam fees were held with 8 exam centres, the advisory board, and the union representing 2,000 clients. The objective of these consultations was to isolate cost drivers in order to derive a formula driven fee structure.
Air Photo products Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:30 – 16:30 EST. Service standard of ten working days is met 80% of the time. Service standards are included in annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise. Major survey completed in 2004. Initated needs requirement based on sales statistics to determine future directions for improvement. Service standards are reviewed continuously and included as part of the Discrepancy Management Reports (DMRs). Ongoing client and service feedback are used to ensure constant improvement as part of ISO 9001 quality system.
Fees charged for the processing of access requests filed under the Access to Information Act

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.

Met prescribed standards 91.5% of the time The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.
Digital Topographic Data (formerly Subscription Data) National Topographic Data Base (NTDB), Canvec and others – Response time for general information requests is two working days during business hours. Availability of Web site is 24-7 90% of the time, monitored monthly.

Web site was available 24-7 90% of the time. Performance results are monitored continuously (on-line surveys). Target 95% client satisfaction. Actual satisfaction level for the product quality and delivery is at 89% – Web site improvements will be made to help clients and improve the satisfaction level.

Complaints acknowledged within two working days – and as per ISO procedures, corrective action is taken immediately.

Client consultation is ongoing – part of regular ISO process.
Other products For aeromagnetic, radiometric and gravity data, the Geoscience Data Centre (GDC) of ESS provides maximum 10 day turn-around on external requests for data (average turnaround for a standard request is one day). We also provide on-line access through the Geoscience Data Repository for Geophysical and Geochemical Data (GDRGG). For more info on service standards see the Web site.

Performance is aggregated against standards annually. In 2008-09 100% of requests are in compliance with standards.

The number of inquires has dropped significantly since data has been made available free of charge through the GDRGG. Typically there are 10 to 20 requests for information made to the GDC annually and 10,000 to 15,000 downloads from the online service annually. The GDRGG is available 24/7, 365 days per year.

Client consultation is performed on an ongoing basis. All web-based clients are provided with a client satisfaction questionnaire including a request for suggestions for improvement. Advent of the GDRGG (web-based access) has significantly reduced requests via the GDC.

Other Information

The Explosives Regulatory Division (ERD) remains committed to managing its regulatory activities in an effective and efficient manner to ensure public and worker health and safety while protecting Canada's explosives supply from criminal and terrorist interests. ERD is committed to delivering 95% of decisions on requests for explosives product authorizations, importation permits, display fireworks and pyrotechnics certificates, user magazine licences, vendor magazine licences, manufacturing certificates and factory licence renewals within 30 days of the receipt of complete applications and all necessary documentation. In the case of initial applications for a factory licence where the review is a more time consuming process, ERD is committed to delivering 95% of decisions within 60 days of the receipt of complete applications and all necessary documentation.

The proposed performance standards reflect a reasonable amount of time that could be taken to complete a regulatory activity (e.g., the amount of time required to review and make a decision regarding an application for a license). The standards identify an intent to meet the standard at least 95% of the time. This reflects the fact than on occasion, a regulatory decision may be delayed due to circumstances beyond ERD control and that on occasion, spikes in workload may prevent all decisions to be reached within the defined timeframe.

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Office of the Commissioner of Lobbying of Canada

Table 2-A: User Fees Act

Access to Information


A. User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards1: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details.

Performance Results: Statutory deadlines met 100 percent of the time.



(in dollars)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
- 5 9,413 2009-10 - -
2010-11 - -
2011-12 - -

B. Other Information: The Access to Information Act (ATIA) states that all formal requests submitted must be accompanied by a $5.00 application fee payable to the Receiver General of Canada. All fees prescribed and received pursuant to the ATIA are deposited to the Consolidated Revenue Fund.


1 According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review;
  • the performance standard, if provided, may not respect all requirements under the User Fees Act (e.g., international comparison; independent advisory panel to address complaints):
  • the performance result, if provided, is not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

[Return to text]

Table 2-B: Policy on Service Standards for External Fees



Access to Information
External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details.

Statutory deadlines met 100 percent of the time. The service standard is established under the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.

1 As established pursuant to the Policy Standards for External Fees:

  • the service standard may not have received parliamentary review;
  • the service standard may not respect all performance standard requirements under the User Fees Act (e.g., international comparison; independent advisory panel to address complaints).

[Return to text]

2 The performance results are not legally subject to section 5.1 of the User Fees Act regarding fee reductions for unachieved performance.

[Return to text]

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Office of the Commissioner of Official Languages

Table 1-A: User Fees - User Fees Act


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request.

The Access to Information Act provides more details: http://lois.justice.gc.ca/en/A-1/index.html.

Performance Results: The deadlines stipulated in the Act were respected in 100% of the cases.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
- 0.1 137 2009-10 - 337
2010-11 - 337
2011-12 - 337

Table 1-B: Policy on Service Standards for External Fees



External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension must be sent within 30 days after receipt of request.

The Access to Information Act provides more details:

http://laws.justice.gc.ca/en/A-1/index.html.
The deadlines stipulated in the Act were respected in 100% of the cases. The service standard is established by the Access to Information Act and the Access to Information Regulations.

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Office of the Superintendent of Financial Institutions Canada


Table A: User Fees
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-2009 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
1
Performance
Result
1
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Category 2 – Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit
Approval to maintain a representative office of a foreign bank R OSFI Act April 28, 2006 59 46 46 90% will be processed in less than 60 calendar days of receipt 98% were processed in less than 60 calendar days of receipt

2008-2009

2009–2010

2010–2011

65

65

65

65

65

65

Reservation of a name
Accreditation of a provincial reinsurer
Category 4 – Ministerial Approvals
Letters patent of incorporation R OSFI Act April 28, 2006 1,125 492 492 80% will be processed in less than 90 calendar days of receipt 99% were processed in less than 90 calendar days of receipt

2008-2009

2009–2010

2010–2011

1,352

1,352

1,352

1,352

1,352

1,352

Letters patent of continuance
Order permitting a foreign bank to carry on banking business in Canada
Order approving the insuring in Canada of risks by a foreign body corporate
Exemption from material banking group status
Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada
Category 5 – Precedents/ Rulings/ Interpretations
Written, precedent-setting ruling relating to the quality of capital R OSFI Act Aug 13, 2003 40 36 36 80% will be processed in less than 180 calendar days of receipt 82% were processed in less than 180 calendar days of receipt

2008-2009

2009–2010

2010–2011

40

40

40

40

40

40

Written interpretation of Acts, regulations, guidelines or rulings
Category 6 – Non-precedential Confirmations of Quality of Capital
Written, non-precedent-setting confirmation of quality of capital R OSFI Act Aug 13, 2003 273 340 340 90% will be processed in less than 60 calendar days of receipt 100% were processed in less than 60 calendar days of receipt

2008-2009

2009–2010

2010–2011

276

276

276

276

276

276

Category 7 – Copies of Corporate Documents and Certificates of Confirmation
Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate O OSFI Act Aug 13, 2003 102 104 104 90% will be processed within 2 business days of receipt 100% were processed within 2 business days of receipt

2008-2009

2009–2010

2010–2011

102

102

102

102

102

102

       

1,497 (R)

102 (O)

Total – 1,599

914 (R)

104 (O)

Total - 1,018

914 (R)

104 (O)

Total - 1,018

   

2008-2009

2009–2010

2010–2011

1,835

1,835

1,835

Total - 5,505

1,835

1,835

1,835

Total - 5,505

Category 7 – Access to Information User Fees
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other products and services (O) Access to Information Act 1992 4 1 241 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.htm. Statutory deadline of 30 days met 91% of the time

2008-2009

2009–2010

2010–2011

4

4

4

254

266

280

Total 4 1 241       12 800
B. Date Last Modified: 1992

Other Information

In July 2000, the Canada Customs and Revenue Agency ruled that most of the service charges are exempted from GST under the Excise Tax Act.

A fee is either identified as “Regulatory” (R) or “Other Products and Services” (O). A Regulatory fee relates to an activity undertaken by a department that is integral to the effectiveness of a program and successful achievement of the program mandate requires moderating, directing, testing, or approving the actions of external parties. All OSFI service fees are classified as “Regulatory” except those found in category 7.

The full cost is based on the fiscal year salary levels according to collective agreements, the fiscal year Treasury Board benefit factors and OSFI’S factor for indirect costs.

1. Note:

According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • the performance standard, if provided, may not have received parliamentary review; and
  • the performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).
  • the performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

 


Table B: 2008-2009 User Fee Reporting - External Fees
($ thousands)
A. External Fee Service Standard1 Performance Results2 Stakeholder Consultation
Category 2 – Superintendent Non-deemed Approvals Except Deposit and Trust Agreements and Letters of Credit In March 2005, paying and non-paying stakeholders were asked to review and comment on the proposed service standards that were developed in response to the government’s policy that all user fees should be subject to an appropriate standard.
Stakeholders were generally supportive of OSFI’s proposed service standards and supported OSFI’s early implementation of the government’s policy.

OSFI believes that having specific service standards serve to enhance OSFI’s accountability and transparency. In 2006, the Regulations setting out OSFI’s user fees were substantially amended to reduce the number of services from 52 to 14, recognizing that the initial charges did not result in a significant redistribution of OSFI’s costs among FRFIs and that the charges did not recover a meaningful percentage of OSFI’s annual operating costs, which are primarily recovered through base assessments on FRFIs. However, it is OSFI’s intention to keep the service standards in place for the services provided regardless of whether there is an associated fee.

OSFI continues to monitor and review the standards on an ongoing basis.

Approval to maintain a representative office of a foreign bank 90% will be processed in less than 60 calendar days of receipt 98% were processed in less than 60 calendar days of receipt
Reservation of a name
Accreditation of a provincial reinsurer
Category 4 – Ministerial Approvals
Letters patent of incorporation 80% will be processed in less than 90 calendar days of receipt 99% were processed in less than 90 calendar days of receipt
Letters patent of continuance
Order permitting a foreign bank to carry on banking business in Canada
Order approving the insuring in Canada of risks by a foreign body corporate
Exemption from material banking group status
Approval for a foreign bank or entity associated with a foreign bank to have a financial establishment in Canada
Approval for a foreign bank or entity associated with a foreign bank in respect of investments and activities in Canada
Category 5 – Precedents/ Rulings/ Interpretations
Written, precedent-setting ruling relating to the quality of capital 80% will be processed in less than 180 calendar days of receipt 82% were processed in less than 180 calendar days of receipt
Written interpretation of Acts, regulations, guidelines or rulings
Category 6 – Non-precedential Confirmations of Quality of Capital
Written, non-precedent-setting confirmation of quality of capital 90% will be processed in less than 60 calendar days of receipt 100% were processed in less than 60 calendar days of receipt
Category 7 – Copies of Corporate Documents and Certificates of Confirmation
Copies of any one of the following corporate documents (per request and per body corporate): (a) a certificate of confirmation; (b) a certified copy of letters patent or of incorporation or amalgamation documents; and (c) the corporate history of a body corporate 90% will be processed within 2 business days of receipt 100% were processed within 2 business days of receipt
Category 8 – Access to Information Requests Policy on Service Standards for External Fees
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA).

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details:
http://laws.justice.gc.ca/en/A-1/index.html

Statutory deadlines met 91% of the time. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

B. Other Information: None

  1. As established pursuant to the Policy on Service Standards for External Fees:
    • service standards may not have received parliamentary review; and
    • service standards may not respect all performance standard establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).
  2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
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Parks Canada

2008-09 User Fees Reporting Table 2-A: User Fees Act
A. User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
($000)
Actual
Revenue
($000)
Estimated
Full
Cost
($000)
Performance
Standard
Performance
Result
Fiscal
Year
Forecast
Revenue ($000)
Estimated
Full Cost ($000)
Entry Fees Other Products and Services Parks Canada Agency Act Increased in 2008 $54,761 $52,527 $150,097 85% of visitors are satisfied 93% of sampled locations exceed the standard 2009-10 $52,525 $141,100
2010-11 $52,525 $140,581
2011-12 $52,525 $140,517
Camping Fees Other Products and Services Parks Canada Agency Act Increased in 2008 $15,750 $16,576 $27,726 85% of visitors are satisfied 93% of sampled locations exceed the standard 2009-10 $16,575 $26,064
2010-11 $16,575 $25,969
2011-12 $16,575 $25,957
Lockage and Mooring fees Other Products and Services Parks Canada Agency Act Lockage and Mooring fees increased in 2008 $3,048 $2,472 $26,369 85% of visitors are satisfied 100% of sampled locations exceed the standard 2009-10 $2,470 $24,789
2010-11 $2,470 $24,698
2011-12 $2,470 $24,686
Pools Other Products and Services Parks Canada Agency Act Increased in 2003 $3,603 $3,871 $5,003 85% of visitors are satisfied For the 2008 cycle, no locations with this service were surveyed. 2009-10 $3,870 $4,703
2010-11 $3,870 $4,686
2011-12 $3,870 $4,684
Municipal Services Other Products and Services Canada National Parks Act Water and sewer fees increased in 2001; remainder in 2003. Garbage fees increased in 1996. $2,676 $3,121 $17,874 For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines (1976) for effluent quality and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines. 2009-10 $3,120 $11,427
2010-11 $3,120 $10,588
2011-12 $3,120 $10,558
Other Revenues Other Products and Services Parks Canada Agency Act Business licences increased in 1994; Other fees increased in 2008. $13,548 $9,252 $46,388 85% of visitors are satisfied 93% of sampled locations exceed the standard 2009-10 $9,250 $43,583
2010-11 $9,250 $43,420
2011-12 $9,250 $43,399
Total $93,386 $87,819 $273,457   2009-10 $87,810 $251,665
2010-11 $87,810 $249,941
2011-12 $87,810 $249,801

B. Date Last Modified

Multi-year fees for entry, camping, lockage and mooring and other revenues (excluding business licences) were approved in June 2005 for the years 2005-2006 to 2008-2009. New revenues are to be directed to maintain and improve associated services and facilities.

National consultations were held prior to the User Fees Act in 2003-2004. Parks Canada consulted locally with the public and stakeholders through meetings with advisory and client groups and through direct mailings. On a corporate level, Parks Canada consulted with national stakeholders and interest groups and conducted a national public opinion poll and focus group sessions. Notice was also provided on the Parks Canada website on proposals for fee increases.

There was widespread acceptance of the fee proposal on the condition that Parks Canada honours its commitment to invest the related revenue growth to rebuild deteriorated visitor facilities. To address concerns raised by users during consultations, Parks Canada made three major adjustments to its multi-year fee strategy prior to approval:
- The phase-in period for implementation was extended from three to four years for all visitor services in order to stagger price increases and reduce the cumulative impact of increasing all fees at the same time.
- To respect Parks Canada’s commitment to provide 18 months advance notice, implementation of proposed new commercial group fees was deferred until April 1, 2007 and the phase-in period extended from two to three years (2007, 2008 and 2009).
- The business licence fee proposal was withdrawn from the fee submission. A revised business licence proposal will reflect further research of municipal charging practices across Canada.

Following consultations, a comparison of Parks Canada's proposed fees with those charged by parks organizations in other countries was conducted. This research was carried out in the summer of 2004 and was incorporated into the submission. The Parks Canada's multi-year fee strategy was tabled in Parliament in March 2005 pursuant to the User Fees Act.

On July 1, 2006 and again on January 1, 2008, the Government of Canada implemented a one percent reduction to the GST. This affected all fees as the GST is included in all of Parks Canada approved fees. These reductions are not reflected in the date last modified column as they were not established through the full process, only reduced consistent with Government of Canada direction.

Municipal services, water, sewer and garbage fees are formula-based to allow for cost recovery. They may increase or decrease each year in response to changing costs. The exception, Riding Mountain, is not formula-based but is ready to proceed with consultation to make the change.

C. Additional Notes

The section for Real Property and Business Fees has been removed from the table in this reporting cycle, seeing that these fees are rights and privileges and as such not subject to the User Fees Act. The total forecasted revenue and expenditures for 2008-09 has been reduced to reflect this modification. In 2008-09, Real Property and Business Fees revenues was $ 20,953,900.


2008-2009 User Fee Reporting Template 2-B: External Fees
External Fee Service Standard Performance Results Stakeholder Consultation
Entry Fees 85% of visitors are satisfied 93% of sampled locations exceed the standard Standard is based on a long standing measure2
Camping Fees 85% of visitors are satisfied 93% of sampled locations exceed the standard Standard is based on a long standing measure2
Lockage and Mooring Fees 85% of visitors are satisfied 100% of sampled locations exceed the standard Standard is based on a long standing measure2
Pools 85% of visitors are satisfied For the 2008 cycle, no locations with this service were surveyed. Standard is based on a long standing measure2
Municipal Services For water, the Guidelines for Canadian Drinking Water Quality (2002) is the current standard. For wastewater, PCA will meet Federal Guidelines for effluent quality and wastewater (1976) and work towards setting and meeting PCA leadership standards that are based on the receiving waters of each community. Garbage collection frequencies will be established in consultation with Community Councils and Business Community. Water quality Guidelines are met or exceeded; wastewater effluent quality meets or exceeds Federal Guidelines. Canadian drinking water guidelines were established in 2002. Federal guidelines for wastewater effluent were established in 1976 and Parks Canada leadership targets established in 1997. The leadership targets are used as the basis for consultation with communities. Garbage collection standards have evolved over time in response to individual community needs and specific frequency of pickups is set in consultation with users.
Other revenues 85% of visitors are satisfied 93% of sampled locations exceed the standard1 Standard is based on a long standing measure2

Notes

  1. For further details please see Program Activity 4: Visitor Experience.
  2. Parks Canada has been using visitor satisfaction at surveyed sites as a measure of performance since 1996. The 85 percent satisfaction standard has been well established and communicated through the Agency’s corporate planning and reporting documents since 1999. In 1998, Parks Canada also introduced a Quality Service Guarantee that applies to all visitor services for which fees are paid. This initiative ensures that visitors have an immediate recourse if they are not satisfied with the quality of service provided or do not believe that they received value for fees. Through the Guarantee, the concern is immediately addressed up to and including a refund of a portion or entire fee paid. This achieves the spirit of accountability for performance as contemplated by the User Fees Act, and exceeds the Act’s requirements by refunding the user-fee immediately to a dissatisfied client.
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Privy Council Office

Table 2: User Fees/External Fees



Table 2-A: User Fees
(thousands of dollars)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Fees charged for inspection and obtaining of copies of Statutory Instruments in accordance with the Statutory Instruments Act O Statutory Instruments Regulatory 1993
SOR/9
3-245
1.0 1.0

9.9

Note 3

Note 1 Note 2 2009-10 1.0 9.9
2010-11 1.0 9.9
2011-12 1.0 9.9
Note 3
Fees charged for the processing of access requests filed under the Access to Information Act O Fees charged for the processing of access requests filed under the Access to Information Act 1992 4.0 3.6

3,528.0

Note 6

Note 4 Note 5 2009-10 4.3 3,552.3
2010-11 4.5 3,578.4
2011-12 4.8 3,606.4
Note 6
Total (O)         2009-10 5.3 3,562.2
2010-11 5.5 3,588.3
2011-12 5.8 3,616.3


Note 1: 90% of requests will be completed within 5 business days. This standard became effective as of September 2006.

Note 2: 100% of requests received were completed within 5 business days, with most requests completed within 1 day of receipt.

Note 3: Full cost for the sale of Statutory Instruments includes the direct cost related to the management of the sale of Statutory Instruments under the Order-in-Council section including the Employee Benefit Plans. It also includes allocations of indirect costs such as Corporate Services to support the section and services received without charge from other departments.

Note 4: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice to extension to be sent within 30 days after receipt of request.

Note 5: 87 % of requests were completed on time.

Note 6: Full cost for the processing of Access to Information requests filed under the Access to Information Act includes the direct cost to operate the Access to Information and Privacy division including the Employee Benefit Plans and indirect costs related to the initial 5-hour search, costs for the review and sign-off. It also includes allocations of indirect costs such as Corporate Services to support the section and services received without charge from other departments.

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Public Health Agency of Canada

Table 2-A: User Fees


A. User Fee Fee Type Fee-setting Authority Date Last Modified 2008–2009 Planning Years
Forecast Revenue
($000)
Actual Revenue
($000)
Full Cost
($000)
Performance
Standard
Performance Results Fiscal
Year
Forecast Revenue
($000)
Estimated Full Cost
($000)
Fees Charges for the processing of access requests filed under the Access to Information Act (ATIA) Other Products and Services (O) ATIA

 

1992 1.5 0.8 312 Response provided within 30 days following receipt of request: response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt request. Statutory Deadlines met 93% of the time 2009–10 1.5 658
2010–11 1.5 658
2011–12 1.5 658

Table 2-B: External Fees


A. External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA). Response provided within 30 days following receipt of request: response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days of receipt request. Statutory deadlines met 93% of the time. The service standard is established by the ATIA and the ATI Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments done in 1986 and 1992.

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Public Safety Canada

Table 2: User Fees/External Fees


Table 2-A: User Fees


User Fee: Fees charged for the processing of requests submitted pursuant to the Access to Information Act.

Fee Type: Other products and services (O).

Fee-setting Authority: Access to Information Act

Date Last Modified:

Performance Standards:

Performance Results: The Department responded to 90% of requests within the legislated timeframes established by the Access to Information Act.


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost Total
2 2.4 684 2009-10 2.5 700 697.5
2010-11 2.5 750 747.5
2011-12 2.5 800 797.5

Other Information: Costs for FY 2010-11 and 2011-12 are expected to increase as a result of the need for additional human resources to implement new requirements as stated in the Policy on Access to Information, the Policy on Privacy Protection, and the Privacy Impact Assessments (PIA) policy.

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Public Service Commission of Canada

Table 2: User Fees



Table 2-A: User Fees Act
($ thousands)
A-User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
$
Estimated
Full Cost
$

Fees charged for the processing of access requests under the Access to Information Act (ATIA)

Other products and services ATIA 1992 N/A $265 $66,350
(salary
and O&M)

Response
provided
within 30
days following receipt
of request;
the response
time may be extended
pursuant to
section 9 of the ATIA.
Notice of
extension
to be sent
within 30
days after
receipt of
request.
The ATIA provides
more details:
http://laws.
justice.qc.ca/
en/A-1/
218072.html

Statutory deadlines have been met for 91% of requests. Extension notices were sent within
30 days following the receipt of the request in 20% of cases.       
2009-10 250 130,000
2010-11 250 130,000
2011-12 250 130,000
B. Date last modified: June 5, 2009

C. Other information:

It is the practice of the Public Service Commission’s Access to Information and Privacy Office to waive fees where (a) the total reproduction costs that could be assessed amount to less than $25; (b) the information being requested is publicly available; or (c) no response or notice of extension is forwarded within 30 days following receipt of the request. Fees were waived for 14 requests in 2008-2009, amounting to over $1,060.


Table 2-B: Policy on standards for external fees

Supplementary information on Service Standards for External Fees can be found at http://www.tbs-sct.gc.ca/dpr-rmr/2006-2007/info/info-eng.asp.

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Public Works and Government Services Canada

Table 2 – User Fees



Canada Gazette
(in thousands of dollars)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Results
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Subscription rates charged to external/private sector clients for printing and distributing the hardcopy version of the Canada Gazette Regulatory (R) Subscription fees are set in the Statutory Instruments Act assented to in 1971 Subscription fees last revised in 1985 97.7 74.8 152.0 Meet all the legislated publication deadlines for the Canada Gazette and meet the publication deadlines for each of our clients.





Achieve less than 1% error count in all editions of the Canada Gazette.
100%: All notices were published within the legislated deadlines.

100%: The Canada Gazette Directorate met all of its publication dates for all formats of the Canada Gazette.

100%: The error count was 0.03%
2009-10
subscriptions





2010-11
subscriptions









2011-12
subscriptions
70.0






65.0










65.0
152.0






155.0










155.0
Total 97.7 74.8 152.02     200.0 462.03
Date Last Modified: 1985
Other Information:
1. Subject to a departmental legal assessment the Canada Gazette Directorate is reporting annually on the Subscription Fees charged to external/private sector clients as the User Fees Act does not apply to internal clients, i.e. other government departments or agencies. Information on insertions fees is no longer included in this table as these fees fall under the contracting authority of the Minister of PWGSC.

2. These figures are only the direct costs of producing and distributing the Gazette.

3. These figures forecast only the direct costs of producing and distributing the Gazette.




External Fees
Canada Gazette
External Fee Service Standard Performance Results Stakeholder Consultation
Subscription rates are charged for the printing and distribution of the Canada Gazette. 100% compliance with the legislated publication deadlines for the Canada Gazette and the legislated publication deadlines for each of its clients.

Error rate of less than 1%.
100%: All notices were published within the legislated deadlines. The Canada Gazette Directorate met all its publication dates for all formats of the Canada Gazette.

The error count was 0.03 %
The subscription rates have not been modified since 1985.

The establishment of the current fee structure pre-dates the November 2004 Policy On Service Standards for External Fees.
Other Information: N/A



Access to Information and Privacy
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Fees charged for the processing of access requests filled under the Access to Information Act (ATIA) Other Products and Services (O) ATIA 1992 6.25 6.19 3,084 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. 95.5% 2009-10

2010-11

2011-12
5.94

5.64

5.36
3,052

3,205

3,365
Total 6.25 6.19 3,084     16.94 9,622
Date Last Modified: N/A
Other Information:
It is the Department's practice to waive fees where (a) the total reproduction costs that could be assessed amounts to less than $25; and (b) the legislative time limits have been exceeded by more than 6 months and the request contains a voluminous number of records. In 2008-2009, fees were waived in 52% of ATI requests completed, amounting to $4.7K waived.

In an effort to reduce the amount of paper copied, applicants can request that certain information be provided to them by electronic means, such as by diskette, CD or email, in order to reduce the amount of fees to be paid. In 2008-2009, 23% of responses to ATI were made by electronic means; an increase of 4% compared to previous fiscal year.




Public Ports and Harbours - Esquimalt Graving Dock (EGD)
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Booking Regulatory (R) as per Esquimalt Graving Dock Regulations, 1989 (SOR/89-332 and SOR/95-462) Order-in-Council 1995 See Note 2 147.0 See Note 2

No costs were incurred by other departments in support of the fee activity.
EGD meets on a regular and on-going basis with its tenant clients to ensure customer service and client needs are met. Last fiscal EGD met on a formal basis every other month (6 times/yr) with all tenant clients. Additionally, all major vessels were met prior to departure to ensure needs were met. 2009-10

2010-11

2011-12
See Note 2 See Note 2

No costs were incurred by other departments in support of the fee activity.
Draining 145.0
Dockage for a vessel per unit of gross tonnage
(minimum 2500 tons), per day
885.2
Dockage for cargo on board per tonne of cargo, per day
Berthage at North Landing Wharf, per metre, per day (a) working vessels 77.8
Berthage at North Landing Wharf, per metre, per day (b) non-working vessels 2.4
Berthage at South Jetty, per metre, per day 88.2
Storage of cargo, building materials, equipment or machinery, per tonne, per day
Top wharfage, per tonne (minimum 50 tonnes) (one-time charge) 0.0
Crane per hour (a) with light hook 539.2
Crane per hour (b) with main hook, up to 50 tonne lift 35.1
Crane per hour (c) with main hook, over 50 tonne lift 24.4
Mobile Crane, per hour (a) 9-tonne crane 82.7
Mobile Crane, per hour (b) 20-tonne crane 0.0
Forklift per hour 0.0
Air Compressor, per manifold hour 423.1
Motor work boat, per hour 1.3
Fresh water, per cubic metre 11.7
Electric power, per kilowatt hour 703.3
Parking, per section, per shift 127.4
Tie-up and letting go 1.4
Flood-lights (a) per standard (high mast), per hour
Flood-lights (b) per caisson (4 lights), per hour
Overtime labour of dry-dock employees, per employee, per hour 162.2
Commissionaire service, per employee, per hour 205.9
Other User Fees (see Additional Tariff Items below) Other Products and Services (O) Order-in-Council 1995 See Note 2 1102.3 See Note 2

No Costs were incurred by other departments in support of the fee activity
EGD meets on a regular and on-going basis with its tenant clients to ensure customer service and client needs are met. Last fiscal EGD met on a formal basis every other month (6 times/yr) with all tenant clients. Additionally, all major vessels were met prior to departure to ensure needs were met. 2009-2010

2010-2011

2011-2012
See Note 2 See Note 2

No costs were incurred by other departments in support of the fee activity
  Sub-Total (R) 3663.3       2009-10
2010-11
2011-12
5,600.0
5,600.0
5,600.0
12,894.0
13,151.0
13,414.0
  Sub-Total (O) 1102.3      
  Total 4765.6 13,199.0       16,800.0 39,459.0
Date Last Modified: No substantial modification has been made since March 31, 2004.
Other Information:
Note 1: Revenue forecast assumes no rate increase during planning horizon. Submission to change rates currently under way.

Note 2: Since revenues are not forecasted and costs are not calculated based on individual fee items, only the total figures are provided for all user fees at the EGD.




Public Ports and Harbours - Selkirk Marine Railway Dry Dock
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
See Tariff Items below Regulatory (R) as per Selkirk Marine Railway Dry Dock Regulations, 1989 (SOR/89-331) Department of Public Works and Government Services Act (1996, c.16) 1989

PC 1989-1198
22.7

See Note 1
12.6

See Note 1
161.0

See Note 1

No costs were incurred by other departments in support of the fee activity.
The user fees were introduced prior to March 31, 2004. Performance standards have not yet been established as contracts are established on an individual custom basis. Selkirk Marine Railway Dry-dock services are responsive to, and satisfy the specific needs of each external user, in accordance with the Selkirk Marine Railway Dry-dock regulations. 2009-10

2010-11

2011-12

15.0

15.0

n/a
see note 2
47.3

48.3

n/a
see note 2
Sub-Total (R) 22.7 12.6 161.0   2009-10
2010-11
2011-12
15.0
15.0
n/a
47.3
48.3
n/a
Total 22.7 12.6 161.0     30.0 143.9
Date Last Modified: No substantial modification has been made since March 31, 2004.
Other Information
Note 1: Since revenues are not forecasted and costs are not calculated based on individual fee items, only the total figures are provided for all user fees.

Note 2: This facility is slated for disposal by 2010.




Public Ports and Harbours - Selkirk Marine Railway Dry Dock Tariff Items
TARIFF OF DOCK CHARGES
ITEM SERVICES AND FACILITIES DOCK CHARGES ($)
Entry fee 655.00
Setting up keel and bilge blocks 655.00
Hauling out vessel 515.00
Launching vessel 515.00
Accommodation of vessel in the dry dock per day, per unit of gross tonnage 1.05
Fee for the winter term, one vessel 6,000.00
Fee for the winter term, tow vessels, per vessel 3,000.00
Additional charge pursuant to subsection 36(1) up to a maximum of $1000.00 per day, per unit of gross tonnage 1.80

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RCMP External Review Committee

Table: User Fees Act


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act

Fee Type: (O)

Fee-setting Authority: Access to Information Act

Date Last Modified: 1992

Performance Standards: Framework under development by TBS. More info: http://lois.justice.gc.ca/en/a-1/8.html.

Performance Results: Results: Statutory deadlines met 100% of the time.


($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
10 10 500 2009-10 10 500
2010-11 10 500
2011-12 10 500

Other Information: The RCMP External Review Committee receives a very minimal number of Access to Information requests. It received 12 requests in the 2008-09 fiscal year, of which seven were transferred to another federal institution, and two were all disclosed. The ERC was unable to process three requests. The ERC collected $10 in fees. The ERC projects that it will receive the same amount of requests for fiscal years 2009-10, 2010-11 and 2011-12.


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Royal Canadian Mounted Police

Table 2: User Fees


Table 2-A: 2008-2009 User Fee Reporting Template - User Fees Act
($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards
Performance
Result
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Business Licences Regulatory Firearms Fees Regulations April 10, 2005 0.6 0.0
Section C
Other information

(See note 1)
Section C
Other information

(See note 2)
Section C
Other information

(See note 3)
2009-10 0.0
Section C
Other information

(See note 1)
2010-11 0.2
2011-12 0.3
Individual Licences Regulatory Firearms Fees Regulations December 1, 1998 1.9 5.6
Section C
Other information

(See note 1)
45 days 95% of properly completed individual licence applications were completed within 28 days 2009-10 5.0
Section C
Other information

(See note 1)
2010-11 12.3
2011-12 13.2
Registration Certificates Regulatory Firearms Fees Regulations Registration fees repealed as of May 20, 2004 0.0 0.0
Section C
Other information

(See note 1)
30 days 96% of properly completed registration applications were completed within 30 days 2009-10 0.0
Section C
Other information

(See note 1)
2010-11 0.0
2011-12 0.0
Authorizations Regulatory Firearms Fees Regulations December 1, 1998 0.3 0.2
Section C
Other information

(See note 1)
Section C
Other information

(See note 2)
Section C
Other information

(See note 3)
2009-10 0.3
Section C
Other information

(See note 1)
2010-11 0.3
2011-12 0.1
Non-resident permits Regulatory Firearms Fees Regulations April 10, 2005 1.9 1.7
Section C
Other information

(See note 1)
Section C
Other information

(See note 2)
Section C
Other information

(See note 3)
2009-10 1.9
Section C
Other information

(See note 1)
2010-11 1.9
2011-12 1.9
Services for replacement of documents Regulatory Firearms Fees Regulations April 10, 2005 0.1 0.1
Section C
Other information

(See note 1)
Section C
Other information

(See note 2)
Section C
Other information

(See note 3)
2009-10 0.1
Section C
Other information

(See note 1)
2010-11 0.1
2011-12 0.1
Fees charged for the processing of access requests filed under the Access to Information Act Other Products and Services Access to Information Act 1992 0.0 0.0 0.2 Framework developed by TBS.
See: http://www.tbs-sct.gc.ca/gos-sog/atip-aiprp/in-ai/in-ai2006/2006-06_e.asp
83% of requests under the Access to Information Act were completed within 60 days;
97% of requests under the Privacy Act were completed within 60 days
2009-10 0.0 0.2
2010-11 0.0 0.2
2011-12 0.0 0.2
Sub-Total (R)         2009-10    
2010-11    
2011-12    
Sub-Total (O)         2009-10    
2010-11    
2011-12    
Total 4.8 7.6 0.2   2009-10 7.3  
2010-11 14.8  
2011-12 15.6  


B. Date Last Modified:

Forecast Revenues:

  • On May 17,2006, the Government announced that individuals no longer have to pay the fee for the renewal of their possession-only licence (POL) or their possession and acquisition licence (PAL). The fee waiver also applies to: individuals who are modifying their licence to upgrade from a POL to a PAL;
    • individuals who are adding new privileges to their licence;
    • individuals whose licence expired and are obtaining a new licence; and
    • minors who renew their minors’ possession licence.
    • The fee waiver is currently valid until May 2010.
  • Fees for registration of firearms were repealed on May 20, 2004.
  • Forecast and actual revenue for fees charged for the processing of access requests filed under the Access to Information Act is approximately $2,000 per year as per the Annual Report to Parliament (2004-2005) – Access to Information Act and Privacy Act. For more information, please refer to the CAFC website.

C. Other Information:

  1. Fee costing studies were conducted in 1995.
  2. Performance monitoring mechanisms have been established using the RCMP’s Annual Performance Plan tool.
  3. For Access to information requests, the policy of the RCMP is to waive reproduction fees whenever less than 200 pages are disclosed. However, when more than 200 pages are disclosed, fees may be calculated for the total number of pages. For extensive or complex requests, search and preparation fees are charged as determined on a case-by-case basis.
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Statistics Canada

User Fees / External Fees



User Fees Act
($ thousands)
User fee Fee type Fee-setting authority Date last modified 2008/09 Planning Years
Forecast revenue Actual revenue Full cost Performance standards Performance result Fiscal year Forecast revenue Estimated full cost
Statistics Canada Publications Other Goods and Service – Fee for Post-manuscript Product Ministerial authority to enter into contract April 1996 700.0 615.0 615.0 Release dates for the next year for all 29 major economic indicators are announced at the beginning of December of each year. They range from 20 to 60 days from the end of the reference month or quarter. Release dates for the next month for all data output are announced at the end of each month. Release dates for annual and occasional data output normally range from 6 to 18 months, depending on the nature of the data collection process. The Department published a total of 243 releases of the 29 major economic indicators, all as scheduled. Over 95% of the other data output were released as per the dates announced at the end of each month. 2009/2010 690.0 690.0
2010/2011 680.0 680.0
2011/2012 600.0 600.0
Online database Other Goods and Service – Fee for Access Ministerial authority to enter into contract September 2001 560.0 557.0 557.0 New data are to be made available in the CANSIM database every working day at predetermined, pre-announced times. New data are to be made available in the Trade database on a monthly basis at predetermined, pre-announced times. New data releases took place as per the announced schedule every working day. 2009/2010 540.0 540.0
2010/2011 525.0 525.0
2011/2012 500.0 500.0
Access to Information Act (ATIA) fees charged for the processing of access requests filed under the ATIA1 Other Goods and Service – Application Fee Section 11 of the ATIA 1992 0.4 0.9 100.4 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/index.html. Continue to meet statutory requirements under ATI legislation. 2009/2010 0.5 120.0
2010/2011 0.5 120.0
2011/2012 0.5 120.0
Total 1,260.4 1,172.9 1,272.4  
Statistics Canada is committed to serving its clients in a prompt, reliable and courteous manner. To this end, Statistics Canada has developed standards of service that its employees observe. These standards, which are published on the website and in paper form, make commitments in the following five categories: Availability, Promptness, Fees, Meeting Clients' Needs and Redress Mechanism.
http://www.statcan.gc.ca/about-apercu/standards-normes-eng.htm.

1. Access to Information Act requests are presented as a separate fee type.
It is Statistics Canada's practice to waive fees where the total owing per request amounts to less than $25.
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Status of Women Canada

 
Table 1 – Fees
A. User Fees
User Fee:  Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
Fee Type:  Other products and services
Fee-setting Authority:  ATIA
Date Last Modified:  1992
Performance Standards:
 
Response is to be provided within 30 days following receipt of a request.
 
The response time may be extended pursuant to Section 9 of the ATIA.
 
Notice of extension is to be provided within 30 days after receipt of the request.
 
For details: http://laws.justice.gc.ca/en/showdoc/cs/A-1.
Performance Results:
  • Of the 60 ATIP requests (received in 2008–2009 and carried over from 2007–2008), 83.3% were completed in 2008–09.
  • The agency was able to respond in 30 days or less in 24% of the completed cases.
  • Response times for the remaining cases were:
    • 14% within 31–60 days
    • 12% within 61–120 days
    • 50% in 121 days or more
  • 72% of the request completed in 121 days or more were requests carried over from previous year.
  • For 76% of the requests, response was provided after the legislated 30 days.


($ thousands)
2008–2009 Planning years
Forecast Actual Full cost Fiscal Forecast Estimated
revenue revenue   year revenue full cost
0 0 $120,000 2009–10 0 $120,000
2010–11 0 $185,000
2011–12 0 $190,000
Other Information:
 
SWC collects user fees for information requests in accordance with the ATIA. The total user fees collected in 2008–2009 represents application fees only. SWC does not, at the present time, collect preparation, search, or reproduction fees.
 


User fees totals ($ thousands)
  2008–2009 Planning years
  Forecast Actual Full cost Fiscal year Forecast Estimated
  revenue revenue     revenue full cost
Sub-Total (R) 0 0 $120,000 2009–10 0 120,000
        2010–11 0 185,000
        2011–12 0 190,000
Sub-Total (O) 0 0 $120,000 2009–10    
        2010–11    
        2011–12    
Total 0 0 $120,000 2009–10    
        2010–11    
        2011–12
 
 


B. External Fees
A. External Service Performance Stakeholder
Fee standarda Resultsb consultation
Access to Information Act (ATIA)
  • Response to be provided within 30 days of receipt of request
  • Section 9 of ATIA provides for an extension of 30 days with a notice provided within 30 days of receipt of request.
  • 24% of the requests were processed within 30 days.
  • 76% of the requests were processed after the legislated 30 days.
N/A.
B. Other Information:
 
aAs established pursuant to the Policy on Service Standards for External Fees:
  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the UFA (e.g. international comparison; independent complaint address).
bPerformance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.
 
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Supreme Court of Canada

Table 2: User Fees



($ thousands)
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Fiscal
Year
Forecast
Revenue
Sale of Bulletin of Proceedings Other Products and Services Supreme Court Act May 27, 2009 3.0 3.6 2009-10 3.0
2010-11 3.0
2011-12 3.0
Sale of Judgments Other Products and Services Supreme Court Act May 27, 2009 6.0 7.6 2009-10 7.0
2010-11 7.0
2011-12 7.0
Sale of Certificates Other Products and Services Supreme Court Act May 27, 2009 2.0 1.4 2009-10 2.0
2010-11 2.0
2011-12 2.0
Photocopies Other Products and Services Supreme Court Act May 27, 2009 40.0 37.3 2009-10 40.0
2010-11 40.0
2011-12 40.0
Other Other Products and Services Supreme Court Act May 27, 2009 70.0 70.3 2009-10 70.0
2010-11 70.0
2011-12 70.0
Total 121.0 120.2 2009-10 122.0
2010-11 122.0
2011-12 122.0

Note: User fees are set by the Supreme Court Act, and reporting is not required under the User Fees Act. However, since details of user fees have been reported in the past, they are included here for comparative purposes.

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The National Battlefields Commission



For 2008-2009 User Fees Reporting Purposes: The User Fees Act ($ thousands)

A. User Fee

Fee
Type

Fee-setting
Authority

Date Last Modified

2008-2009

Planning Years

Forecast
Revenue

(000 $)

Actual
Revenue

(000 $)

Full Cost

(000 $)

Performance
Standard

Performance
Results

Fiscal Year

Forecast
Revenue

(000 $)

Estimated
Full Cost

(000 $)

Souvenir
shop **

(O)

Ministerial authority to set fees for provision of products and services

Before March 31, 2004

 

50

 

53

 

37

Client satisfaction rate 60 %

Client satisfaction rate is 64%, but 36% of the people did not answer this question of the survey ***

2009-2010
2010-2011
2011-2012

50
50
50

30
30
30

 

Parking lots

(O)

Contractual authority pursuant to the Act respecting the National Battlefields at Quebec

Before March 31, 2004

 

1,000

 

1,113

 

180*

Client satisfaction rate 60 %

No complied data, so no result for 2008-2009
No complaints in 2008-2009

2009-2010
2010-2011
2011-2012

1,000
1,000
1,000

160
160
160

Educational Activities and visitors reception

(R)

Contractual authority pursuant to the Act respecting the National Battlefields at Quebec

Before March 31, 2004

 

380

 

433

 

441

Client satisfaction rate 60 %

Client satisfaction rate is 93% for activities and exhibits; and 93% for reception ***

2009-2010
2010-2011
2011-2012

380
380
380

350
350
350

Computer Equipment

(O)

Contractual authority pursuant to the Act respecting the National Battlefields at Quebec

Before March 31, 2004

 

1

 

0,2

 

0

Client satisfaction rate 60 %

No valid data
No complaints in 2008-2009

2009-2010
2010-2011
2011-2012

1
1
1

0
0
0

Fees charged for the processing of access requests filed under the Access to Information Act

 

(O)

Access to Information Act

 

1992

 

0

 

0

 

0

Respond to request received under the Act: Response provided within 30 days of receipt of a request

Nine requests were received in fiscal year 2008-2009
Seven requests were completed during reporting period

2009-2010
2010-2011
2011-2012

0
0
0

0
0
0

 

Total:

 

 

 

 

1,431

 

1,599

 

658

 

 

2009-2010
2010-2011
2011-2012

1,431
1,431
1,431

540
540
540

B. Date Last Modified
In 2007, changes in fee structure covered for increase in service costs, inflation, and also to take market into consideration. These changes are within the fee structure that was established prior to March 31, 2004. Published in the Canada Gazette of March 19, 2005 and in local newspapers. For 2008-2009, the difference of $168,000 between planned revenue and actual revenue is due to the increase of park use because of all entertainments and activities related to the 100th and 400th anniversaries.



C. Other Information

*
**
***

Only direct costs were established.
Minimal Service. Very small size and limited place.
In-house survey.



(R) Regulatory Fees
(O) Other Products and Services

 



Policy on Service Standard for External Fees

A. External Fee

Service Standard

Performance Results

Stakeholder
Consultation

Parking lots

100% guaranteed access to the parking lot for users in summer and 80% in winter, except during major events in the eastern part of the Plains

No valid data

Complaints received were addressed upon receipt

 

Educational activities
and visitors reception

Educational activities:
The established schedule, length of facilitation and ratio (students/guide) will be respected
Visitors reception:
Opening hours will be respected
Accessibility of a product, otherwise suggest another product or refund
Reception and services offered in both official languages
Activities offered, rates, period, opening hours – visit Web site at : www.ccbn-nbc.gc.ca
Automated Info-line accessible 24 hours a day for information

Client satisfaction with respect to:
- Quality of reception 97 %
- Activity and exhibit 93 %
- Quality/price ratio 92 %
 - Accessibility 96 %
- Official languages 96 %

In-house clients and stakeholders survey – No negative comments.

Fees charged for the processing of access requests filed under the Access to Information Act

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA.
Notice of extension to be sent within 30 days after receipt of request. The ATIA provides more details: http://lois.justice.gc.ca/fr/A-1/217733.html

Nine requests were received in fiscal year 2008-2009
Seven requests were completed during reporting period

The service standard is established by the ATIA and the Access to Information Regulations.
Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.

B. Other Information


 

Top of Page

Transport Canada

Table 2: User Fees



Table 2-A: 2008-09 User Fee Reporting - User Fees Act
($ thousands)
A. User Fee Fee Type 1 Fee-setting Authority Date Last Modified B 2008-09 Planning Years
Forecast
Revenue 3
Actual
Revenue 3
Full
Cost 2
Performance
Standards 4
Performance
Result 4
Fiscal
Year
Forecast
Revenue 3
Estimated
Full Cost 2
Aviation Safety - Regulatory Fees
(Note 5)
R

Aeronautics Act
(http://laws.justice.gc.ca/en/A-2/index.html),

Canadian Aviation Regulations (CARs)
CARS fees located at:
www.tc.gc.ca/civilaviation/regserv/affairs/cars/menu.htm

and fees in Part I subpart 4
http://www.tc.gc.ca/CivilAviation/Regserv/Affairs/cars/Part1/Subpart4.htm

July 15, 2000 8,540 8,211
respendable
260,707 http://www.tc.gc.ca/CivilAviation/servicestandards.htm

1) Service Charter:
http://www.tc.gc.ca/CivilAviation/publications/tp14790/menu.htm

2) Aircraft Registration and Leasing Service Levels :
http://www.tc.gc.ca/aviation/activepages/ccarcs/aspscripts/en/levelsearch.asp

3) Ontario Region: results for Services with Fees:
http://www.tc.gc.ca/CivilAviation/levelOfServiceWithtFees.htm

4) Other performance results under development

2009-10

8,271

246,186

2010-11 8,173 246,182
2011-12 8,176 246,189
Marine Safety - Regulatory Fees for inspections, surveys, services, etc.
(Note 6)
R Various regulations
(http://www.tc.gc.ca/acts-regulations/acts/2001c26/menu.htm)
under the Canada Shipping Act, 2001
(http://laws.justice.gc.ca/en/showtdm/cs/C-10.15)
such as the Board of Steamship Inspection Scale of Fees; Vessels Registry Fees Tariff; etc.)

6 June, 1995
(Overall Fee Increase)

May 1, 2002
(Specific Fees)

7,389

7,708
respendable
94,285 http://www.tc.gc.ca/marinesafety/service-standards/menu.htm Progress was made in 2008/09 to include electronic tracking of service standard performance in operational database. A contract was awarded for the integration and update of operational systems, including new fields and reports to capture service standard information. 2009-10

7,258

94,897

2010-11 7,238 95,006
2011-12 7,228 94,946
Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels
(Note 7)
R

Canada Shipping Act /Small Vessel Regulations / TP 1332 incorporated by reference
http://laws.justice.gc.ca/en/C.R.C.-c.1487/

TP 1332:

http://www.tc.gc.ca/MarineSafety/TP/TP1332/menu.htm

1995 210

266
respendable

355 http://www.tc.gc.ca/marinesafety/service-standards/fees.htm#OBS_Compliance_Labels Performance results updated annually.In 2008-09, services were rendered within the standard levels in 96% of cases. 2009-10 110 180
2010-11 0 0
2011-12 0 0
Marine Safety - Ship Radio Inspection Program
(Note 8)
R Canada Shipping Act /Ship Radio Inspection Fees Regulations
http://laws.justice.gc.ca/en/C.R.C.-c.1472/

1978

48 113
respendable
962
Department
of Fisheries
and Oceans
(DFO) full
cost share
included
above:352
http://www.ccg-gcc.gc.ca/folios/00026/docs/part-4a-2009-eng.pdf Partial performance results are available for 2008/09 DPR. Based on partial information reviewed, services were provided within standard in 79.2 % of the cases. 2009-10 48

962

2010-11 48 962
2011-12 48 962
Department
of Fisheries
and Oceans
(DFO) full
cost share
included
above:352
Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges.
(Note 9)
O

Section 4.4 (2) of the Aeronautics Act
(http://laws.justice.gc.ca/en/A-2/index.html),

and Section 2 of the Ministerial Regulations Authorization Order - Air Services Charges Regulations
http://laws.justice.gc.ca/en/SOR-85-414/

January 1, 2003

4,913

5,766
respendable
13,478 www.tc.gc.ca/programs/airports/standards.htm www.tc.gc.ca/programs/airports/standards.htm 2009-10

4,858

11,255
2010-11 4,871 11,255
2011-12 4,864 11,255
Airports - Annual Registration of Mobile Equipment used at Airports
(Note 9)
O Government Property Traffic Act
(http://laws.justice.gc.ca/en/showtdm/cs/G-6)
and Airport Traffic Regulations - Part III Section 57 to 60
http://laws.justice.gc.ca/en/showtdm/cr/C.R.C.-c.886//?showtoc=&instrumentnumber=C.R.C.-c.886

February 24, 2004

<1 3
respendable
8 www.tc.gc.ca/programs/airports/standards.htm www.tc.gc.ca/programs/airports/standards.htm 2009-10 3 9
2010-11 3 9
2011-12 3 9
Airports - Vehicle Parking Charges
(Note 9)
O

Section 4.4(2) of the Aeronautics Act
(http://laws.justice.gc.ca/en/A-2/index.html)

and Section 2 of the Ministerial Regulations Authorization Order, Airport Vehicle Parking Charges Regulations
http://laws.justice.gc.ca/en/SOR-87-543/

November 19, 1998

213 298
respendable
1,383 www.tc.gc.ca/programs/airports/standards.htm http://www.tc.gc.ca/programs/airports/standards.htm 2009-10 267 1,155
2010-11 267 1,155
2011-12 267 1,155
Ports - Public Port Revenues: Wharfage, Berthage, Storage, Harbour Dues, Utilities and Other Services Charges O

Canada Marine Act
http://laws.justice.gc.ca/en/C-6.7/index.html
Fees at:
http://www.tc.gc.ca/programs/ports/menupublicportfees.htm

Jan. 1, 2004

8,165 8,262
respendable
36,085 http://www.tc.gc.ca/programs/ports/standards.htm http://www.tc.gc.ca/programs/ports/standards.htm 2009-10

8,221

27,145

2010-11 7,957 26,751
2011-12 7,868 26,992
Access to Information Requests - Fees
(Note 10)
O Access to Information Act and Regulations :
http://laws.justice.gc.ca/en/A-1/index.html

1992

6 5
non respendable (CRF)
2,358 Service Standards are included in the Access to information Act, Section 7:
http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_4-gb:s_6//en - anchorbo-ga:s_4-gb:s_6
Statutory deadlines have been met for 80% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days 2009-10 6 2,358
2010-11 6 2,358
2011-12 6 2,358
Sub-Total Regulatory Services (R)

16,187

16,298 356,309   2009-10

15,687

342,225

2010-11 15,459 342,150
2011-12 15,452 342,097
Sub-Total Other Goods and Services (O)

13,297

14,334 53,312   2009-10

13.355

41,922
2010-11 13,104 41,538
2011-12 13,008 41,769
Total

29,484

30,632 409,621   2009-10 29,042 384,147
2010-11 28,563 383,688
2011-12 28,460 383,866

B. Date Last Modified

Subsequent amendments to regulations and/or fee reductions did not trigger the User Fee Act.

C. Other Information 11

In addition to complaint mechanism included in various Acts and Regulations (eg ATIP http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_30/20090701/en#anchorbo-ga:s_30), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports and public port facilities http://www.tc.gc.ca/Programs/Ports/standards.htm, at Transport Canada operated airports http://www.tc.gc.ca/programs/airports/standards.htm, for the Canadian Aviation Regulations (Civil Aviation Issues Reporting System - CAIRS http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm).

A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at: http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm.


Due to rounding, columns may not add to totals shown.

The Internet links in this report may change following publication, since the various websites are updated regularly.

Notes:

  1. The department collects two types of fees: Regulatory Service (R) and Other Goods and Services (O).

  2. Full Costs (Actual and Estimates) are reported on an accrual basis. Represent the full cost of providing service, good, facility or privilege. Full cost is not necessarily the cost attributed to fee-paying clients and a lower cost recovery level may be required based on the economic impact on stakeholders, stakeholders paying capability, the degree to which a price may affect the achievement of public policy objectives, etc.

    Consistent with instructions for the Departmental Performance Report (DPR), Full Costs are calculated according to costing principles identified in the Treasury Board Secretariat's Guide to the Costing, revised in May 2008.

    Full Costs are defined as: "The sum of all costs, direct and indirect, incurred by the government in the supply of a good, service, property, or right or privilege, including: services provided without charge by other departments (e.g., accommodation, legal services); costs financed by separate authorities (e.g., some employee benefits); annualized capital costs; and financing costs for revolving funds as relevant to departments. However, since the primary focus of this guide is full costing for cost recovery, transfer payments have not been included."

  3. The Forecast Revenues identified for the 2009-10, 2010-11 and 2011-12 fiscal years were those reported in the Report on Plans and Priorities for 2009-10, unless specifically noted and, are reported on a cash basis as for Actuals.

  4. According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004 the:

    • Performance standard, if provided, may not have received Parliamentary review; and

    • Performance standard, if provided, may not respect all establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address)

    • Performance result, if provided, is not legally subject to the User Fee Act section 5.1 regarding fee reductions for failed performance.

  5. Aviation Safety - Documentation on Services Standards is currently in consultation with the National Working Group and will be published in the Fall 2009. The documentation includes:

    1. Directive on Civil Aviation Service Standards Framework;

    2. Staff Instruction on Civil Aviation Service Standards Improvement Process;

    3. Service Standards Activities List for services with charges and no charges. This document includes a description of services and related service standards. This information will be a focal point for external stakeholders doing business with any Transport Canada Civil Aviation Offices

    4. Efforts are currently under way to monitor the performance within Atlantic Region, based on Ontario Region project pilot for tracking service standards.

    5. The Full Cost base reported in the table above represents the Total Direct and Indirect Beneficiary Costs. Per the last review completed, only 27% of the Full Cost base was considered as direct beneficiary costs i.e. attributable to paying stakeholders. Consistent with public consultations conducted in the past, costs (or a portion of) of services such as monitoring compliance, enforcement of safety operational standards, the establishment of legislation, regulations and standards, etc., were considered benefiting the general taxpayer. Only the costs associated with the issuance of Transport Canada safety documents (certificate, license, permit, etc.) were considered a private benefit attributable to the document recipient.

  6. Marine Safety - Regulatory Fees for inspections, surveys, services, etc. - Per the last regional survey carried out, 34% of the Full Cost base was considered non attributable to paying stakeholders. Consistent with public consultations conducted in the past, costs (or a portion of) of services such as enforcement of safety standards, pollution prevention, etc. were also considered benefiting the general taxpayer.

  7. Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that the Single Vessel Label Program should be discontinued.

    The single vessel label program deals with one-of-a-kind vessels, most often home-built. In order to minimize any inconvenience to pleasure craft owners, the single vessel label program was discontinued in 2008-09 in advance of the upcoming update (2009) to the Small Vessel Regulations. The Regulations were published in Gazette I on April 25, 2009. Publication in Gazette II is expected in the fall with immediate coming into force. From the coming into force of the new Regulations, no fee will be charged for labels during a transition period of one year, therefore reported revenue and cost only cover the period from April 2009 to the fall of 2009. One year after the coming into force of the new Regulations TC will no longer issue compliance labels but will instead monitor and audit manufacturers and importers for compliance with the regulations, compliance labels will be issued by the manufacturers within the self-certification process. See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm

    Cost and Revenue Forecasts are nil for 2010/11 and beyond based on the expected repealed date (Fall 2009) for these fees.

  8. Marine Safety - Ship Radio Inspection Program - Revenues from user fees represent the full cost recovery of overtime and travel costs. Full Costs include also the costs for the program manager, a share of internal services costs and amortization costs of ship radio inspection equipment.

  9. Airports User Fees - Exclude revenues and costs from divested and leased airports. Consistent with public consultations conducted in the past, full costs reported above for ASCR do not reflect annualized capital costs ($2.8M 2008/09) in recognition of the fact that smaller airports may not have the necessary critical mass of traffic to fully pay for these large up-front infrastructure costs i.e. start-up costs.

  10. Access to Information Requests - Fees: The Access to Information Act has provisions to waive fees. Cost information based on the Statistical Reports on the Access to Information Act. User Fee financial information includes adjustments to a full cost base in accordance with the TBS Guide to Costing (note 2).

  11. Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders and the reporting of performance.

    Transport Canada in its commitment to provide quality services and client satisfaction, has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which User fees are charged. This initiative ensures that stakeholders' concerns & complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate. Internet web site links to various Groups' dispute mechanisms are identified under "Other Information" in the two Tables for User Fee Reporting (Table 2-A) and External Fee Reporting (Table 2-B)

Table 2-B: 2008-09 External Fee Reporting: Policy on Service Standards for External Fees 4



A. External Fee Service Standard 1 Performance Results 1 Stakeholder Consultation

Aviation Safety - Regulatory Fees

(Note 2)

http://www.tc.gc.ca/CivilAviation/servicestandards.htm

1) Service Charter:
http://www.tc.gc.ca/CivilAviation/publications/tp14790/menu.htm

2) Aircraft Registration and Leasing Service Levels:
http://www.tc.gc.ca/aviation/activepages/ccarcs/aspscripts/en/levelsearch.asp

3) Ontario Region:

results for Services with Fees:
http://www.tc.gc.ca/CivilAviation/levelOfServiceWithtFees.htm

4) Other performance results under development

Consultations with stakeholders were last undertaken in 1997 for all fees and in 2000 and 2004 for specific fees. Fees published in Canada Gazette, in Dec. 1997, June 2000, and Sept. 2004 respectively. The June 2000 and September 2004 Amendments did not trigger the User Fee Act.

The Canadian Aviation Regulation Advisory Committee (CARAC) was consulted in December 2006 to seek agreement on the consultation methodology in the future, which was agreed to. Stakeholders' feedback now sought through the Civil Aviation Issues Reporting System (CAIRS).

In 2008, during the CARAC Plenary Meeting, a progress report was made on the development of the New Service Charter and the intent of TCCA to reaffirm their commitment on service delivery.

Marine Safety - Regulatory Fees for inspections, surveys, services, etc. http://www.tc.gc.ca/marinesafety/service-standards/menu.htm Progress was made in 2008/09 to include electronic tracking of service standard performance in operational database. A contract was awarded for the integration and update of operational systems, including new fields and reports to capture service standard information.

Consultation process completed in May 2006; comments received were favourable; no written comments received.

Ongoing feedback via Transport Canada (TC) Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.

Marine Safety - Office of Boating Safety - Construction Standard Compliance Labels

(Note 3)

http://www.tc.gc.ca/marinesafety/service-standards/fees.htm#OBS_Compliance_Labels Performance results updated annually.In 2008-09, services were rendered within the standard levels in 96% of cases.

Consultation process completed in May 2006; comments received were favourable; no written comments received.

Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.

Marine Safety - Ship Radio Inspection program http://www.ccg-gcc.gc.ca/folios/00026/docs/part-4a-2009-eng.pdf Partial performance results are available for 2008/09 DPR. Based on partial information reviewed, services were provided within standard in 79.2 % of the cases.

Consultation process completed in May 2006; comments received were favourable; no written comments received.

Ongoing feedback via TC Website. All proposals for changes are subject to public consultations via TC Website, Canada Gazette and CMAC meetings.

Airports - Air Services Charges Regulations (ASCR) fees: General Terminal Fees, Landing Fees, Aircraft Parking Charges, Emergency response services charges. www.tc.gc.ca/programs/airports/standards.htm www.tc.gc.ca/programs/airports/standards.htm Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website.
Airports - Annual Registration of Mobile Equipment used at Airports www.tc.gc.ca/programs/airports/standards.htm www.tc.gc.ca/programs/airports/standards.htm Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website.
Airports - Vehicle Parking Charges www.tc.gc.ca/programs/airports/standards.htm www.tc.gc.ca/programs/airports/standards.htm Stakeholder feedback was managed through existing channels at the various sites during Jan/Feb 2006. Stakeholder relationships are important and valued. Stakeholders were also consulted through TC websites. There are no outstanding issues for stakeholders. In 2009/10 stakeholders will continue to be managed through the existing channels at various sites and TC website.
Ports - Public Port Revenues: Wharfage, Berthage, Storage, Harbour Dues, Utilities and Other Services Charges http://www.tc.gc.ca/programs/ports/standards.htm http://www.tc.gc.ca/programs/ports/standards.htm Last official consultations were completed by letters to the industry in January 2006. Ongoing feedback is possible through TC website. Stakeholder relationships are important and valued. There are no outstanding issues for stakeholders
Access to Information Requests - Fees Service standards are in the Access to information Act, Section 7
http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_4-gb:s_6//en - anchorbo-ga:s_4-gb:s_6
Statutory deadlines have been met for 80% of requests. 100% of extension notices were sent within 30 days following the receipt of the request. 100% of transfer notices were sent within 15 days. The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken for amendments done in 1986 and 1992.

B. Other Information 4:

In addition to complaint mechanism included in various Acts and Regulations (eg ATIP http://laws.justice.gc.ca/en/showdoc/cs/A-1/bo-ga:s_30/20090701/en#anchorbo-ga:s_30), several complaint mechanisms have been developed and implemented for service standards related to user fees at public ports and public port facilities http://www.tc.gc.ca/Programs/Ports/standards.htm, at TC operated airports www.tc.gc.ca/programs/airports/standards.htm, for the Canadian Aviation Regulations (Civil Aviation Issues Reporting System - CAIRS) http://www.tc.gc.ca/CivilAviation/ManagementServices/QA/cairs.htm). A complaint mechanism policy "Handling of Complaints Related to Marine Safety User Fees and Applicable Service Standards" is now available on the web at: http://www.tc.gc.ca/marinesafety/service-standards/handling-complaints.htm.


The Internet links in this report may change following publication, since the various websites are updated regularly.

Notes:

  1. As established pursuant to the Policy on Service Standards for External Fees:

    • service standards may not have received parliamentary review; and

    • service standards may not respect all performance standard establishment requirements under the User Fee Act (e.g. international comparison; independent complaint address).

    • Performance results are not legally subject to section 5.1 of the User Fee Act regarding fee reductions for unachieved performance.

  2. Aviation Safety - Regulatory Fees: Documentation on Services Standards is currently in consultation with the National Working Group and will be published in the Fall 2009. The documentation includes:

    1. Directive on Civil Aviation Service Standards Framework;

    2. Staff Instruction on Civil Aviation Service Standards Improvement Process;

    3. Service Standards Activities List for services with charges and no charges. This document includes a description of services and related service standards. This information will be a focal point for external stakeholders doing business with any Transport Canada Civil Aviation Offices.

    Efforts are currently under way to monitor the performance within Atlantic Region, based on Ontario Region project pilot for tracking service standards.

  3. Marine Safety - Construction Standard Compliance Labels - Following consultations held as part of the Canada Shipping Act, 2001 regulatory reform process, Marine Safety has concluded that the Single Vessel Label Program should be discontinued.

    The single vessel label program deals with one-of-a-kind vessels, most often home-built. In order to minimize any inconvenience to pleasure craft owners, the single vessel label program will be discontinued in advance of the upcoming update (2009) to the Small Vessel Regulations. The Regulations were published in Gazette I on April 25. Publication in Gazette II is expected in the fall with immediate coming into force. From the coming into force of the new Regulations, no fee will be charged for labels during a transition period of one year, therefore reported revenue and cost only cover the period from April 2009 to the fall of 2009. One year after the coming into force of the new Regulations TC will no longer issue compliance labels but will instead monitor and audit manufacturers and importers for compliance with the regulations, compliance labels will be issued by the manufacturers within the self-certification process.

    See http://www.tc.gc.ca/marinesafety/debs/obs/news/discontinuation/menu.htm for more information.

  4. Main achievement in improving service - The Treasury Board Secretariat Policy on Service Standards for External Fees does not include any specific requirement for measuring client satisfaction other than the need for service standards to be developed in consultation with paying and non-paying stakeholders and the reporting of performance.

    Transport Canada in its commitment to provide quality services and client satisfaction, has also implemented dispute mechanisms that apply to services, use of facilities and provision of goods for which user fees are charged. This initiative ensures that stakeholders' concerns and complaints are handled immediately by the various Groups and redress mechanisms undertaken as appropriate. Internet web site links to various Groups dispute mechanisms are identified under "Other Information" in the two Tables for User fee (Table 2-A) and External Fee reporting (Table 2-B).

Top of Page

Transportation Safety Board of Canada

User Fees


User Fees Fee Type Fee-setting Authority Date Last Modified 2008-2009 Actual Revenue ($)
Fees charged for the processing of access request files under the Access to Information Act (ATIA) Other products and services Access to Information Act 1992 345
Top of Page

Treasury Board of Canada Secretariat

Table 2-A: User Fees–User Fees Act (Access to Information and Privacy Office, Treasury Board of Canada Secretariat)


User Fee: Fees charged for the processing of access requests filed under the Access to Information Act.

Fee Type: Other products and services (O)

Fee-setting Authority: Access to Information Act (ATIA)

Date Last Modified: 1992

Performance Standards: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of request.

Performance Results: Statutory deadlines were met 97 per cent of the time.



($ thousands)
2008-09 Planning Years
Forecast Revenue Actual Revenue Full Cost Fiscal Year Forecast Revenue Estimated Full Cost
$2.1 $1.6 $491.1 2009-10 $2.1 $540.0
2010-11 $2.2 $560.0
2011-12 $2.0 $560.0
Total $6.3 $1660.0


Other Information:

It is the Secretariat’s practice to waive fees where the total owing per request amounts to less than $25.00, or when the request has not been answered within the legislated time frames and additional costs would normally apply, or where there is a public interest in the disclosure. The number of times fees were waived in 2008–09 was due to informal processing of monthly requests for reports generated by the Coordination of Access to Information Requests System (CAIRS). In order to reduce costs and increase efficiency, documents are also released occasionally on CD-ROM, which means that no reproduction fees are charged to the applicant.

 

Table 2-B: External Fees



External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access to information requests under the Access to Information Act (ATIA). Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension is to be sent within 30 days after receipt of the request. Statutory deadlines met 97 per cent of the time. The service standard is established by the ATIA and related Regulations. Consultations with stakeholders were undertaken for amendments in 1986 and 1992.


1. As established pursuant to the Policy on Service Standards for External Fees:
  • service standards may not have received parliamentary review; and
  • service standards may not respect all performance standard establishment requirements under the User Fees Act (UFA) (e.g., international comparison and independent complaint address).
2. Performance results are not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Other Information:

There were no new complaints dealing with fees filed with the Office of the Information Commissioner for 2008–09.
It is the Secretariat’s practice to waive fees where the total owing per request amounts to less than $25.00, or when the request has not been answered within the legislated time frames and additional costs would normally apply, or where there is a public interest in the disclosure. The number of times fees were waived in 2008–09 was due to informal processing of monthly requests for reports generated by the Coordination of Access to Information Requests System (CAIRS). In order to reduce costs and increase efficiency, documents are also released occasionally on CD-ROM, which means that no reproduction fees are charged to the applicant.

 

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Western Economic Diversification Canada

Table 2: User Fees



Table 2-A: User Fees
User Fee Fee Type Fee-setting Authority Date Last Modified 2008-09 Planning Years
Forecast
Revenue
Actual
Revenue
Full
Cost
Performance
Standards1
Performance
Result1
Fiscal
Year
Forecast
Revenue
Estimated
Full Cost
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA) Other products and services (O) Access to Information Act 1992 $500.00 $100.00 $462.20 Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request - WD provided a final response on 12 requests within 30 days of receipt. - Extensions: extension for consultations was required on 7 requests; extension for searching was required on 1 request. All extension notices were sent within 30 days of receipt of the request. - Applications fees collected totalled $100. - Reproduction fees waived totalled $362.20, primarily due to being unable to provide a large volume of records in electronic format. - Reproduction fees collected totalled $314.80; fees waived totalled $203.40 due to lengthy PCO 69 consults. 2009-10 $500.00 $750.00
2010-11 $500.00 $750.00
2011-12 $500.00 $750.00
Sub-Total (R) $0 $0 $0   2009-10 $0 $0
2010-11 $0 $0
2011-12 $0 $0
Sub-Total (O) $500.00 $100.00 $462.50   2009-10 $500.00 $750.00
2010-11 $500.00 $750.00
2011-12 $500.00 $750.00
Total $500.00 $100.00 $462.50   2009-10 $500.00 $750.00
2010-11 $500.00 $750.00
2011-12 $500.00 $750.00

Other Information

1. Note: According to prevailing legal opinion, where the corresponding fee introduction or most recent modification occurred prior to March 31, 2004:

  • The performance standard, if provided, may not have received parliamentary review; and
  • The performance standard, if provided, may not respect all establishment requirements under the UFA (e.g. international comparison; independent complaint address).
  • The performance result, if provided, is not legally subject to section 5.1 of the UFA regarding fee reductions for unachieved performance.

Table 2-B: External Fees



A. External Fee Service Standard Performance Results Stakeholder Consultation
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA). Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days aft