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2007-08
Departmental Performance Report

Citizenship and Immigration Canada

Supplementary Information (Tables)

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Table of Contents

• Loans, Investments and Advances (Non-Budgetary)
• Sources of Respendable and Non-respendable Revenue
• User Fees/External Fees
• Status Report on Major Crown Projects
• Details on Transfer Payments Programs
• Sustainable Development Strategy
• Response to Parliamentary Committees and External Audits
• Internal Audits and Evaluations
• Travel Policies

Loans

Year-to-Year Changes ($ Millions)	2004–2005	2005–2006	2006–2007	2007–2008
Opening Balance	$42.5	$41.9	$40.3	$38.1
New Loans and Accrued Interest	$14.1	$13.6	$13.1	$12.8
Receipts (amount collected)	($13.8)	($15.2)	($14.3)	($14.9)
Write-Offs	($0.9)	$0.0	($1.0)	($1.6)
Closing Balance	$41.9	$40.3	$38.1	$34.4

Total Authority is $110 million under section 88 of the IRPA.

Sources of Non-Respendable Revenue

Program Activity ($ Millions)	Actual 2005–2006	Actual 2006–2007	2007–2008
			Planned	Actual
Immigration Program
Immigration Cost-Recovery Fees for Permanent Residents	130.1	164.9	152.2	174.3
Immigration Rights Fees [a]	145.0	74.1	87.0	79.5
Interest on the Immigrant Loans Program	0.8	0.7	1.0	0.7
Temporary Resident Program
Immigration Cost-Recovery Fees for Temporary Residents	142.7	147.2	172.4	161.6
Canada’s Role in International Migration	Nil	Nil	Nil	Nil
Refugee Program
Immigration Cost-Recovery Fees for Refugees	11.2	14.0	8.0	9.0
Integration Program	Nil	Nil	Nil	Nil
Citizenship Program
Citizenship Cost-Recovery Fees	38.1	27.6	24.0	24.0
Right of Citizenship Fees	26.9	18.4	16.0	16.6
Subtotal Cost Recovery and Rights Fee Revenue [b]	494.8	446.9	460.6	465.7
Other Revenues
Access to Information Fees	0.1	0.1	0.1	0.1
Refunds of Previous Years’ Expenditures [c]	5.7	4.0	Nil	16.9
Miscellaneous	0.2	0.6	Nil	0.4
Total Revenue	500.8	451.6	460.7	483.1

[a] As of May 3, 2006, the Right of Permanent Residence Fee was reduced from $975 to $490 which resulted in lower revenues in 2006–2007 and 2007–2008.

[b] 2007–2008 Actual Revenue of $465.7M is marginally higher than the 2007–2008 Planned Revenue of $460.6M, primarily due to higher than planned levels of immigration applications.

[c] Refunds of previous years’ expenditures include recovery of bad debts, adjustments to prior years’ payables and refunds of previous years’ expenditures.

Notes:

• Fees are charged in recognition of full Government of Canada costs of providing services.
• All revenue is deposited into the Consolidated Revenue Fund and is not available for re-spending by the Department.
• A listing of Citizenship and Immigration Canada fees can be found at www.cic.gc.ca/english/information/fees/fees.asp.

User Fees

User Fee	Fee Type	Fee-Setting Authority	Date Last Modified	2007–2008					Planning Years
				Forecast Revenue ($000) [Note 1]	Actual Revenue ($000) [Note 2]	Full Cost ($000) [Note 3]	Performance Standard [Notes 4 and 5]	Performance Results [Notes 5 and 6]	Fiscal Year	Forecast Revenue ($000) [Note 7]	Estimated Full Cost ($000)
Right of Permanent Residence Fee (RPRF)	Regulatory	Financial Administration Act (FAA); IRPA and IRP Regulations.	May 3, 2006	$87,000	$79,511	Costs associated with this fee are related to the overall cost of the immigration regulatory scheme and the fee charged is in recognition of the tangible and intangible benefits of acquiring permanent resident status in Canada. This fee was established in association with the 1995 Federal Budget and subsequently reduced by half as a result of Budget 2006.	This fee is payable by persons who acquire permanent resident status in Canada. (See table entitled “New Permanent Residents in 2007” in Section II – Strategic Outcome 1.) Protected persons and dependent children do not pay the RPRF.	This fee is closely linked to the processing of permanent resident applications.	2008-09 2009-10 2010-11	$87,000 $87,000 $87,000	There is no cost associated with this fee as it is charged in recognition of the tangible and intangible benefits of acquiring permanent resident status in Canada. This fee was established in association with the 1995 federal budget.
Permanent Residence Application Fee, Permanent Resident Card Fee, Permanent Resident Travel Document Fee, and Sponsorship Application Fee for Family Classes	Regulatory	IRPA and IRP Regulations.	June 28, 2002	$158,000	$181,389	$295,100	Permanent Residence Applications: Overseas: Contributes to the achievement of Government immigration levels by issuing visas in line with established annual targets. Priority processing is given to the reunification of immediate family members (spouses, partners and dependant children) and to skilled workers nominated by provincial governments. [Note: Detailed past processing times by overseas mission and by immigration category appear on CIC’s website. The website of every overseas mission links to pages on the CIC website concerning processing times in order to ensure data consistency.] Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp Permanent Resident Card: Domestic: Same as previous Permanent Resident Travel Document: Overseas: Processed expeditiously	Permanent Residence Applications: Overseas: Immigrant Visas – In calendar year 2007, overseas missions delivered 100% of the overall visa target. A total of 217,604 immigrant visas were issued abroad. In calendar year 2007, missions finalized 50% of immediate Family Class applications within five (5) months, 70% within seven (7) months and 80% within eight (8) months. Missions finalized 50% of Provincial Nominees within seven (7) months, 70% within 10 months and 80% within 11 months. Domestic: Sponsorship – 99% of undertakings (spouse, child) are currently processed within 42 days. Other classes – First-stage approval for in-Canada PR applications is currently between two –six (2-6) months depending on the immigrant category. Permanent Resident Card: Domestic: Cards for new PRs are processed within three –four (3-4) weeks. Initial, replacement or renewal of PR card for existing PRs is currently 72 days. Permanent Resident Travel Document: Overseas: Recent processing times indicate that 62% of applications are decided on the same day.	2008-09 2009-10 2010-11	$161,000 $161,500 $161,500	$295,100 $295,100 $295,100
Work Permit Fee (individual and performing artist groups)	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$32,400	$43,685	$62,200	Overseas: Processed expeditiously. Past processing times by overseas mission and by category appear on CIC’s website. Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Overseas: In calendar year 2007, 36% of applications were finalized within seven (7) days, 49% within 14 days and 63% within 28 days.   Domestic: Recent average processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$32,400 $32,400 $32,400	$62,200 $62,200 $62,200
Study Permit Fee	Regulatory	IRPA and IRP Regulations.	June 1, 1994	$23,000	$20,230	$29,000	Same as previous	Overseas: In calendar year 2007, 54% of applications were finalized within 14 days and 71% within 28 days. Domestic: Recent average processing times are 26 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$23,000 $23,000 $23,000	$29,000 $29,000 $29,000
Temporary Resident (TR) Visa Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$113,000	$92,924	$121,200	Overseas: Temporary Resident Visas – Processed expeditiously. Past processing times by overseas mission and by category appear on CIC’s website. Domestic: Extensions—Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Overseas: In calendar year 2007, 59% of TR visa applications were finalized within two (2) days and 78% within seven (7) days.     Domestic: Extension of status—Recent average processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$113,000 $113,000 $113,000	$121,200 $121,200 $121,200
Temporary Resident Permit (TRP) Fee	Regulatory	IRPA and IRP Regulations.	January 2, 1997	$2,500	$2,690	$4,900	Overseas: Processed expeditiously Domestic: Recent average processing times for Case Processing Centres are published on CIC’s website. The processing times are estimates only and are updated weekly. http://www.cic.gc.ca/english/information/times/index.asp	Temporary Resident Permit: Recent processing times are 44 calendar days at CPC-Vegreville. Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. There are no data on processing times for TRPs. They are processed expeditiously but the variability in the complexity of the cases and the inadmissibilities being addressed means that there can be no meaningful service standard.	2008-09 2009-10 2010-11	$2,500 $2,500 $2,500	$4,900 $4,900 $4,900
Restoration of Temporary Resident Status Fee	Regulatory	IRPA and IRP Regulations.	June 28, 2002	$1,500	$2,062	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit Costs.	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	Recent processing times are 44 calendar days at CPC-Vegreville.	2008-09 2009-10 2010-11	$1,500 $1,500 $1,500	Costs of Restoration of Temporary Resident Status are not reported separately in CIC’s Cost Management Model. These costs are included in Temporary Resident Visa, Study Permit, and Work Permit Costs.
Other immigration services (Rehabilitation; Authorization to return to Canada; Immigration Statistical Data; Certification and replacement of immigration documents)	Regulatory	IRPA and IRP Regulations.	Various	$2,200	$1,878	$2,700 [Note 8]	Certification and replacement of immigration document within six-eight (6–8) weeks. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Replacement of immigration documents currently within six-eight (6–8) weeks. Overseas: See comments for performance standards.	2008‑09 2009-10 2010-11	$2,200 $2,200 $2,200	$2,700 $2,700 $2,700 [Note 8]
Right of Citizenship Fee (ROCF)	Regulatory	FAA; Citizenship Act and Citizenship Regulations.	January 2, 1997	$16,000	$16,656	This fee was established in association with the 1995 Federal Budget. It is charged in recognition of the tangible and intangible benefits of acquiring citizenship status in Canada. Costs associated with this fee are related to the overall cost of the citizenship regulatory scheme.	This fee is payable by persons obtaining citizenship status. (See Section II – Citizenship Program for details.) Persons under 18 years of age do not pay the ROCF.	This fee is linked to acquisition of citizenship status. (See Change of Citizenship Fees.)	2008-09 2009-10 2010-11	$16,000 $16,000 $16,000	This fee was established in association with the 1995 federal budget. It is charged in recognition of the tangible and intangible benefits of acquiring citizenship status in Canada. There is no cost associated with this fee.
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$19,200	$19,964	$94,400 [Note 9]	Recent average processing times are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2006–2007, processing times for individuals applying to become a citizen (grant of citizenship) were reduced to 12–15 months from 15–18 months.	2008-09 2009-10 2010-11	$19,200 $19,200 $19,200	$94,400 $94,400 $94,400 [Note 9]
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Regulatory	Citizenship Act and Citizenship Regulations.	January 2, 1997	$4,800	$4,013	$26,100 [Note 9]	Recent average processing times for proof of citizenship are published on CIC’s website and are updated regularly. http://www.cic.gc.ca/english/information/times/index.asp	In 2006–2007, processing times for the issuance of a citizenship certificate (proof of citizenship) were reduced to five (5) months from five-seven (5–7) months.	2008-09 2009-10 2010-11	$4,800 $4,800 $4,800	$26,100 $26,100 $26,100 [Note 9]
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	Other products and services	Access to Information Act	1992	$100	$81	$2,000 [Note 10]	Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request. The ATIA provides fuller details: http://laws.justice.gc.ca/en/A-1/218072.html.	CIC received 11,434 requests under the ATIA in 2007–2008 and completed 11,600 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 64.4% of cases. Response time was extended in 35.6% of cases. Overall, CIC met deadlines for 93.9% of the requests over the course of the year.	2008-09 2009-10 2010-11	$100 $100 $100	$2,000 $2,000 $2,000 [Note 10]
User Fees				Total $459,700	Total $465,083	Total $637,600			Subtotal: Subtotal: Subtotal:	$462,700 $463,200 $463,200	$637,600 $637,600 $637,600

Notes:

1: Source: 2007–2008 Report on Plans and Priorities.

2: All amounts are net of current year remissions.

3: 2006–2007 full costs and estimated full costs include an estimate for other government departments (OGDs) and represent the best available cost data. Participating OGDs in CIC’s Cost Management Model for 2006–2007 are Foreign Affairs and International Trade Canada; Public Works and Government Services Canada; Social Sciences Humanities and Research Council of Canada; Immigration and Refugee Board; Royal Canadian Mounted Police; Court Administration Services; Federal Court; Federal Court of Appeal; Human Resources and Social Development Canada; Canadian Security Intelligence Service; and Canada Border Services Agency – Mission Integrity Officers only.
The following OGDs did not participate in the 2006–2007 Cost Management Process: Canada Border Services Agency and Department of Justice.

4: Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as average while overseas processing times are expressed as “x% in y days”.

5: All fees or modifications to fees that existed prior to the User Fees Act (UFA) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

• performance standard, if provided, may not have received parliamentary review;
• performance standard, if provided, may not respect all establishment requirements under the UFA (e.g., international comparison; independent complaint address); and
• performance result, if provided, is not legally subject to the UFA.

6: Statistics for domestic regions were current as of March 31, 2008.

7: Source: 2007–2008 Report on Plans and Priorities.

8: Full costs include only rehabilitation cases and authorization to return to Canada costs.

9: In 2006–2007, CIC expended additional funding in this business line. Estimated full costs in 2007–2008 will be lower in future years due to termination of this funding. The 2006–2007 estimated full cost is the best available information at this time.

10: Source: Annual Report 2006–2007 — Privacy Act, Access to Information Act.

Policy on Service Standards for External Fees

A. External Fee	Service Standard [Notes 1, 2 and 3]	Performance Results [Note 3]	Stakeholder Consultation
Right of Permanent Residence Fee (RPRF, formerly Right of Landing Fee)	This fee is not a processing fee, but rather a fee that is paid in order to receive the right of permanent residence. Legally, this fee is only required to be paid prior to the time of the issuance of PR visas abroad or prior to the granting of PR status in Canada. The timing of its payment is, to a certain degree, voluntary on the part of the applicant, i.e., either at any time during the processing of the PR application prior to the issuance of the PR visa at a visa office, prior to finalization of the PR visa abroad, or prior to being granted PR status in Canada. Because the client determines when the fee is paid, no specific service standards are attached to it. Instead, the service standard and processing times are attached to processing the application itself, which carries a separate fee. (See next item in table.)	This fee is closely linked to the processing of Permanent Resident applications. RPRF fees are, to a certain degree, subject to the wishes of the individual client as to when they are paid. Legally, the only requirement is that they be paid prior to the issuance of a PR visa abroad and prior to the granting of PR status in Canada.	The Government has indicated its desire to eliminate the RPRF during its mandate. The fee was reduced by half at the beginning of fiscal year 2006–2007.
Permanent Residence Application Fee, Permanent Resident Card Fee, and Permanent Resident Travel Document Fee	Immigration levels are set by Cabinet once a year. In order to comply with levels, and since demand (intake) far outweighs set levels, once levels’ targets are met, excess applications may wait in a queue for lengthy periods until “levels room” opens up the following year. Without intake controls, and without being in contempt of Parliament, it is not possible to set service standards for applications outside of the priority processing queue. Highest-priority processing is given to immediate Family Class (spouses, partners and dependant children). At overseas missions and in Canada, the service standard is to finalize the majority of cases within six (6) months. Second-priority processing is given to Provincial Nominees and Quebec Economic (skilled worker and business) Classes at overseas missions. Permanent Resident Cards: Majority within 30 days.Permanent Resident Travel Document: two (2) days for routine cases.	Permanent Residence Applications Overseas: Immigrant Visas – In calendar year 2007, overseas missions delivered 100% of the overall visa target. A total of 217,604 immigrant visas were issued abroad. In calendar year 2007, missions finalized 50% of immediate Family Class applications within five (5) months, 70% within seven (7) months and 80% within eight (8) months. Missions finalized 50% of Provincial Nominees within eight (8) months, 70% within nine (9) months and 70% of Quebec Economic Class applications within 13 months. Domestic: Sponsorship – 99% of undertakings (spouse, child) are currently processed within 42 days. Other classes – First-stage approval for in-Canada PR applications is currently between two-six (2-6) months depending on the immigrant category. Permanent Resident Card: Domestic: Cards for new PRs are processed within three-four (3-4) weeks. Initial, replacement or renewal of PR card for existing PRs is currently 72 days at the CPC. Permanent Resident Travel Document: Overseas: 67% of applications are processed within two (2) days.	All the current fees are to the Government of Canada regulatory process for cost recovery fees, which includes consultation requirements. Consultations took place at the time each fee was imposed as part of the regulatory process. The Standing Committee on Citizenship and Immigration holds regular consultations on various issues related to its mandate including fees and service standards. CIC consults regularly with stakeholders including the Canadian Bar Association, the Canadian Council for Refugees, immigration practitioners, etc. Future processing fees will be subject to the User Fee Act. Section 4 of the Act specifies the consultative requirements that will apply when new user fees are considered.
Work Permit Fee (individual and performing artist groups)	Overseas: Four (4) weeks for the majority of cases. Domestic: 40 calendar days (includes 10 days’ mailing time) for majority of cases.	Overseas: In calendar year 2007, 63% of applications were finalized within 28 days. Domestic: Recent average processing times are 44 calendar days at CPC-Vegreville.	See previous
Study Permit Fee	Same as previous.	Overseas: In calendar year 2007, 54% of applications were finalized within 14 days, 71% within 28 days. Domestic: Recent average processing times are 26 calendar days at CPC-Vegreville.	See previous
Temporary Resident Visa (TRV) Application Fee and Extension of Authorization to Remain in Canada as a Temporary Resident Fee	Overseas: Two (2) days for the majority of cases. Domestic: 40 calendar days (includes 10 days for mailing time) for majority of cases.	Overseas: In calendar year 2007, 59% of TRV applications were finalized within two (2) days. Domestic: Extension of status—Recent average processing times are 44 calendar days at CPC-Vegreville.	See previous
Temporary Resident Permit (TRP) Fee	Overseas: TRPs are processed to overcome an inadmissibility identified during the processing of any type of visa application. They are processed expeditiously, but variability in the complexity of the cases and the inadmissibility that is being addressed means that there can be no meaningful performance standard. Domestic: 40 calendar days (includes 10 days for mailing time) for majority of cases.	Temporary Resident Permit: Domestic: Recent processing times are 44 calendar days at CPC-Vegreville.	See previous
Restoration of Temporary Resident Status Fee	Domestic: 40 calendar days (includes 10 days for mailing time).	Recent processing times are 44 calendar days at CPC-Vegreville.	See previous
Other immigration services (various)	Certification and replacement of immigration document: six-eight (6-8) weeks for majority of cases. Overseas: Authorizations to Return to Canada (ARCs) are processed expeditiously, but the extremely variable nature and complexity of ARC cases means that there can be no meaningful performance standard.	Replacement of immigration documents: currently within six-eight (6-8) weeks.	See previous
Right of Citizenship Fee	Service standard is linked to the processing of the application for a grant of citizenship, similar to the Right of Permanent Residence Fee.	This fee is linked to acquisition of citizenship status (see Change of Citizenship Fees).	See previous
Change of Citizenship Fees: Grant, Retention, Resumption, Renunciation of Citizenship	12-15 months for majority of cases.	In 2007–2008, processing times for individuals applying to become a citizen (grant of citizenship) were reduced to 12-15 months from 15-18 months.	See previous
Citizenship Status Document Fees: Proof of Citizenship and Search for Record of Citizenship	Five (5) months for majority of cases.	In 2007–2008, processing times for the issuance of a citizenship certificate (proof of citizenship) were reduced to five (5) months from five-seven (5-7) months.	See previous
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)	30 days following receipt of request unless an extension is requested.	CIC received 11,434 requests under ATIA in 2007–2008 and completed 11,600 requests during the same period (requests carried over from previous year). CIC provided a response within 30 days following receipt of the request in 64.4% of cases. Response time was extended in 35.6% of cases. Overall, CIC met deadlines for 93.9% of the requests over the course of the year.	The service standard is established by the ATIA and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and the Treasury Board Secretariat for amendments made in 1986 and 1992.
B. Other information:

Notes:

1: Service standards for immigration and citizenship processes are not published, but are internal benchmarks. Processing times for most processes are published on CIC’s website at http://www.cic.gc.ca/english/information/times/index.asp and are updated regularly. Processing times change regularly depending on a number of factors including application intake. Domestic processing times are expressed as averages, while overseas processing times are expressed as “x% in y days/months”. Providing good service for fees paid is not only a question of processing time. Often, faster processing would be poor client service for example, by affording an unreasonably brief time frame to provide needed documentation; or by rejecting a reasonable excuse from applicants as to why they cannot attend a scheduled interview. Many elements of processing time are outside the control of CIC, and within the control of the applicant or other agencies such as CSIS, RCMP, CBSA. Due to case complexity and legal requirements, processing standards cannot represent finalization of all cases, but rather for a given percentage within a given time frame or as averages.

2: As part of the CIC service standards initiative, CIC is currently reviewing processing times for all business lines. Within a three-year framework, the intent is to implement, publish and measure performance against service standards of timeliness for 80% of cases for major lines of business (sub-services). Implementation of the first phase of service standards is planned for fall 2008, and currently includes study permits, sponsorship of spouses and minor children, proof of citizenship, asylum claim appointments, and accessibility of the CIC Call Centre.

3: All fees or modifications to fees that existed prior to the User Fees Act (UFA) coming into effect on March 31, 2004, are not subject to that legislation. Therefore:

• the performance standard, if provided, may not have received parliamentary review;
• the performance standard, if provided, may not respect all establishment requirements under the UFA (for example, international comparison, independent complaint address); and
• the performance result, if provided, is not legally subject to UFA section 5.1.

Status Report on Major Crown Projects

Global Case Management System

Description

The Global Case Management System (GCMS) is a multi-year program that will replace several aging, archaic and incompatible core business systems of Citizenship and Immigration Canada (CIC) and the Canada Border Services Agency (CBSA). The GCMS is an essential secure technology platform upon which to build a modern, global, integrated, information-based solution that will strengthen program integrity, improve efficiency and enhance client service delivery.

GCMS will establish the next-generation business operational environment, and improve flexibility to adapt to future legislative and major program initiatives (e.g., biometrics). GCMS will also facilitate communications and data sharing with the CBSA and with our other partners for the purposes of administrating the Immigration and Refugee Protection Act (IRPA).

Project Phase: Building on the success of the first deployment of the GCMS in 2004 (the Citizenship Release), the project undertook a re-evaluation of strategies for completion and prepared a revised go-forward plan which reduces risk and delivers considerable business value.
Lead Department: Citizenship and Immigration Canada
Participating Agency: Canada Border Services Agency
Contracting Authority: Public Works and Government Services Canada
Prime Contractor: None (The Department is responsible for system integration.)

Major Milestones	Date
Treasury Board approves funding for the GCMS project at the same time as CIC’s Treasury Board submission on the implementation of policy reforms and the new IRPA.	August 2000
Treasury Board grants preliminary project approval and major Crown project designation to the GCMS.	March 2001
Treasury Board grants Effective Project Approval (EPA) to the GCMS.	January 2002
Request for proposal for the acquisition of a commercial, off-the-shelf software package for case management posted for tender by Public Works and Government Services Canada.	February 2002
Contract for the off-the-shelf software package for case management awarded.	March 2003
Business modelling and high-level requirements completed.	May 2003
Treasury Board grants amended EPA to the GCMS to address the impact of procurement delays.	October 2003
The first GCMS business component (Citizenship) is implemented.	September 2004
Treasury Board grants a second amendment to the EPA to address the impact of cumulative slippage, includes critical new requirements in project scope, and provides for an incremental deployment approach.	September 2005
Completion of a System Under Development audit of the GCMS project.	November 2005
Treasury Board grants a third amendment to the EPA to address a wording anomaly in regard to GST.	December 2006
Independent review in December 2006 indicates a need to assess project status and review options for completing GCMS objectives.	December 2006
Treasury Board grants a fourth amendment to the EPA to undertake this assessment and to develop a revised go-forward plan.	February 2007
Treasury Board grants a fifth amendment to the EPA, extending the time frame for completion of a substantive go-forward plan to late fiscal 2007–2008.	October 2007
Independent review validates project’s recovery plan and project team’s readiness to deliver.	December 2007
The project has completed a substantive plan for the go-forward option and continues to work with central agencies to obtain required approvals.	March 2008

Progress Report and Explanation of Variances

1. Preliminary project approval was obtained from Treasury Board on March 1, 2001, with a planned cost of $194.8 million (excluding GST).
2. EPA was obtained from Treasury Board on January 31, 2002, with a planned cost of $194.8 million (excluding GST) and a completion date of March 31, 2005.
3. On October 9, 2003, Treasury Board increased the project spending authority from $194.8 to $202.6 million (excluding GST). The $7.8 million variance was approved to address the impact on activities and resources of the decision to use a commercial software package rather than develop one in-house. The lengthy competitive procurement and contracting process delayed the project by nine months and pushed back the overall project completion date to December 31, 2005.
4. On September 2005, the Treasury Board approved a second increase in the amount of $40.2 million (excluding GST) over two additional fiscal years, bringing the total project spending authority to $242.8 million (excluding GST) and extending the project to 2007–2008. This increment was granted to cover costs associated with new requirements resulting from an increased focus on national security post 9/11 and the division of responsibility across two departments for the administration of IRPA in December 2003, and to make the necessary adjustments to the system’s functionality based on lessons learned with the first deployment of the GCMS in September 2004.
5. On February 8, 2007, a further increase of $48.1 million in the spending authority was approved by the Treasury Board to reflect the GST in project estimates, undertake an assessment of the project status and consider alternative options for completing the GCMS objectives. This brought the total authority to $290.9 million (including GST).
6. Results of the project quality verification and options analysis indicated that the project scope and complexity must be reduced and focus placed on first delivering the business components of greatest value.
7. On October 18, 2007, Treasury Board granted an extension of the project authority to March 31, 2008, to provide the time frame needed to advance business requirements to the level necessary to develop a reliable cost and schedule estimate for the recommended path forward. There was no cost increase with this approval.
8. Forecasted expenditures up to March 31, 2008, indicate shortfalls in funding have been covered by CIC internally re-allocating a total of $59.9 million and CBSA contributing $8.1 million for its share of the costs.
9. A substantive plan for delivery of the reduced scope option has been prepared, and work on the GCMS Release 2 is proceeding while the Department continues to work with central agencies to obtain the necessary approvals to ensure the project’s successful completion.

Details on Transfer Payment Programs

Program Activity ($ Millions)	Actual 2005–2006	Actual 2006–2007	2007–2008
			Planned Spending	Total Authorities	Actual
Integration Program – Grants
Grant for the Canada-Quebec Accord [a]	188.4	193.9	224.4	224.4	198.2
Institute for Canadian Citizenship	0.0	3.0	0.0	0.0	0.0
Total Grants	188.4	196.9	224.4	224.4	198.2
Canada’s Role in International Migration and Protection – Contributions
Migration Policy Development	0.2	0.4	0.3	0.3	0.3
International Organization for Migration	1.1	1.1	2.0	2.0	1.1
Integration Program – Contributions
Host Program [b]	3.3	5.0	10.1	10.1	8.1
Immigrant Settlement and Adaptation Program [c]	42.9	70.2	173.6	170.2	115.1
Resettlement Assistance Program [d]	39.7	44.1	49.5	52.9	52.9
Contributions to Provinces	49.0	82.8	97.6	97.6	97.6
Language Instruction for Newcomers to Canada [e]	93.5	122.3	174.7	174.7	152.7
Total Contributions	229.7	325.9	507.8	507.8	427.8
Total Transfer Payments [f]	418.1	522.8	732.2	732.2	626.0

Notes:

[a] The Grant for the Canada-Quebec Accord and contributions to provinces recognize the importance of settlement services that respond to the growing need to help immigrants integrate.

[b] Host funds are used to match newcomers with Canadian volunteers (individuals and groups), who help them settle in and integrate.

[c] The Immigrant Settlement and Adaptation Program provides funds for services such as orientation, paraprofessional counselling, translation, job-finding help, and Enhanced Language Training.

[d] The Resettlement Assistance Program, formerly the Adjustment Assistance Program, helps pay for temporary accommodations, clothing, household effects and living expenses for up to one year for indigent Convention refugees.

[e] The Language Instruction for Newcomers to Canada Program provides funds for basic language training in both of Canada’s official languages to help adult immigrants integrate socially, culturally, economically and politically.

[f] Actual expenditures were lower than total authorities by $106.2 million. The lapse is mostly attributable to lower spending on the Canada-Ontario Immigration Agreement which was $63.4 million. It also includes $26.2 million against the grant payment under the Canada-Quebec Accord, which is the variance between the estimated amount and the final adjustment. Other lapses are due to lower spending of $16.6 million in general settlement programs.

Sustainable Development

Implementation of Citizenship and Immigration Canada (CIC) fourth Sustainable Development Strategy (SDS) started in 2007–2008, and had the following goals:

1. Promote awareness of sustainable development principles and objectives among departmental staff, clients and stakeholders;
2. Strengthen governance and decision making to support sustainable development;
3. Contribute to building sustainable communities that enjoy a prosperous economy, a vibrant and equitable society, and a healthy environment for current and future generations; and
4. Minimize the negative environmental impacts of departmental operations.

The main accomplishments in 2007–2008 include:

• Implementation of the communications plan developed during SDS III;
• Development of new management tools for SD;
• Preliminary work to review CIC’s SD requirements, clarify roles and responsibilities, and strengthen procedures; and
• Development of a training course on SD.

SDS Departmental Goal: Promote awareness of sustainable development principles and objectives among departmental staff, clients and stakeholders.
Federal SD Goal: Sustainable Communities
Activity	Performance Measure from Current SDS	Department’s Expected Results for 2007–2008
Develop and implement an SD training plan for CIC covering the following topics: Principles of SD Strategic Environmental Assessments (SEAs) Waste Management Green Procurement Fleet Management Optimal Use of Information Technologies (IT).	A list of training needs and existing material is drafted by December 2007.	An SD training plan for CIC that covers the principles of SD, SEAs, waste management, green procurement, fleet management and optimal use of IT.
Achieved SDS Departmental Results for 2007–2008 Several existing courses, training modules, tutorials, an information-sharing forum and learning activities have been identified for potential inclusion in the SD training plan. For instance, human resources-related courses, such as Diversity and Respectful Workplace training, support workplace sustainability by fostering a healthy working environment for employees. The Administrative Assistants Conference is an ideal forum to share information on green procurement practices and green meetings. CIC has also undertaken a fundamental review of overall departmental requirements for sustainable development. In 2008–2009, work will continue to focus on examining roles, responsibilities, and supporting tools such as training, that are required to support the implementation of sustainable development. The following activities were held at CIC in 2007–2008 to foster a better understanding of SD, its objectives and implications: Creation of a SD Newsletter (two (2) issues were distributed; one on environmental sustainability, one on socio-economic development). Coordination of three (3) awareness campaigns: Environment Week, Socio-Economic Development Week and a panel of Equity in the context of Immigration. Promotion of the new introductory course on sustainable development offered by the Canada School of Public Service and of the strategic environmental assessment course offered by the Canadian Environmental Assessment Agency. Presentation on green procurement at the 2007–2008 Administrative Assistant Conference.
Develop an integrated policy framework for citizenship to raise the profile of citizenship among newcomers and Canadian-born individuals and to promote active citizenship.	Number of community-focused citizenship ceremonies.	At least one additional community-focused citizenship ceremony.
Achieved SDS Departmental Results for 2007–2008 In 2007–2008, CIC held 2,897 citizenship ceremonies and realised an increase in the number of community-based ceremonies.
Distribute information on sustainable development and environmental issues to visa-ready immigrants, newly settled immigrants, and prospective citizens.	Number of copies of Welcome to Canada and A Newcomer’s Introduction to Canada distributed to immigrants and prospective citizens.	Maintaining distribution to 100% of immigrants.
Achieved SDS Departmental Results for 2007–2008 A Newcomer’s Introduction to Canada and Welcome to Canada are publications distributed to new permanent residents as they prepare to move to Canada. The distribution of these publications contributes to the sustainability of the Immigration Program by ensuring immigrants have access to basic and important information on life in Canada to help them through the first few challenging months of settling in a new country. These publications provide an overview of life in Canada, including information on essential services, health care, Canadian weather, the environment, the Canadian way of life and government. They also include information on sustainable development, its purpose and the importance of protecting the environment.

 

SDS Departmental Goal: Strengthen governance and decision making to support sustainable development.
Federal SD Goal: Same as SDS Departmental Goal
Activity	Performance Measure from Current SDS	Department’s Expected Results for 2007–2008
CIC will contribute to a joint initiative with other government departments and the Canada School of Public Service to design and deliver new Government of Canada SD training material.	Funds invested. Training material reviewed.	Contribution to the development of the training material. Input for 100% of material submitted for review by March 2007 and thereafter.
Achieved SDS Departmental Results for 2007–2008 CIC contributed $2,000 towards the development of the course, and participated in all stages of development, including taking part in an interview process with the developers, participating in the working group, reviewing the training material and attending the pilot. The course was advertised broadly from the moment delivery started in February 2008 and CIC employees have attended every session to date.

 

SDS Departmental Goal: Contribute to building sustainable communities that enjoy a prosperous economy, a vibrant and equitable society, and a healthy environment for current and future generations.
Federal SD Goal: Sustainable Communities
Activity	Performance Measure from Current SDS	Department’s Expected Results for 2007–2008
Ensure that programming supports the successful integration of newcomers into Canadian society and their contribution to a prosperous economy.	CIC’s immigration, citizenship and refugee programs support the successful integration of newcomers into Canadian society and their contribution to a prosperous economy. For details on CIC’s performance, see previous sections of the 2007–2008 DPR.
Achieved SDS Departmental Results for 2007–2008 Sustainable development goes beyond greening initiatives and environmental concerns. In fact, sustainable development is about how initiatives are carried out, regardless of the degree to which they impact the environment. CIC programs often have a very diffuse environmental impact while their impact on Canada’s socio-economic development is significant. For instance, the influx of people in Canadian cities through immigration is not very significant environmentally speaking, as it represents a small fraction of the overall population growth. However, the impacts of immigration on the source country, the host community and the immigrants themselves are much more significant and need to be carefully managed in order to be viable in the long term. Several initiatives undertaken by Citizenship and Immigration Canada as part of its regular business contribute to the sustainability of its programs. For example: Research and evaluation initiatives enable CIC to gather data essential to understanding complex issues inherent to its mandate and to strengthening the sustainability of its programs; The Integration Program contributes to a sustainable Immigration Program by providing newcomers with the tools and assistance they need to ease their transition into life in Canada; The Immigration and Temporary Resident Programs contribute to an enriching and ongoing exchange between Canada and the rest of the world by facilitating the movement of people across our borders while protecting the health and safety of Canadian society; By participating in programs such as the Global Forum on Migration and Development and through its Refugee Program, CIC recognizes that Canada is part of the global community and has an active role to play on the international scene to further global sustainability. For more details on CIC’s activities please refer to Section II of this report.

 

SDS Departmental Goal: Minimize the negative environmental impacts of departmental operations.
Federal SD Goal: SD and use of natural resources: “Federal SD Goal V” and reduce greenhouse gas emissions
Activity	Performance Measure from Current SDS	Department’s Expected Results for 2007–2008
Implement CIC’s Think Green Waste Reduction (TGWR) Plan developed and piloted under SDS III at CIC National Headquarters (NHQ).	Number of branches in which the Plan is implemented. Amount of paper purchased per branch. Number of ink cartridges purchased per branch.	TGWR Plan is implemented in at least six branches at CIC NHQ by March 2008. Previously achieved waste reduction levels are maintained.
Achieved SDS Departmental Results for 2007–2008 Five branches have developed green plans. Three of these have formed committees and have action plans as well as tracking mechanisms for greening their operations. Results to date include the development of a guide entitled Organizing Green Events at CIC, which outlines ways to green departmental conferences and meetings.
Revise CIC’s procurement practices to incorporate new government-wide directions on green procurement.	Description of tracking and monitoring methodologies. Number of SD/green procurement working groups or meetings where CIC is represented.	CIC administrative assistants receive information on green procurement twice a year through CIC’s Administrative Assistants Conference. 100% participation in SD/green procurement working groups.
Achieved SDS Departmental Results for 2007–2008 Green procurement was discussed at the Administrative Assistants Conference, where a presentation was made on how to use CIC’s financial system to track green purchases. Detailed guidelines will be developed in 2008–2009 to ensure the information is tracked accurately.
Investigate technologies that would help reduce the energy consumption of IT equipment at NHQ.	Number of options identified.	A list of options is drafted and presented to senior management. Number of technologies introduced/proposed.
Achieved SDS Departmental Results for 2007–2008 Three initiatives were identified in 2007–2008: Optimization of the performance of the cooling system to reduce energy consumption of the air conditioning units. Replacement of 1,134 cathode-ray tube monitors with liquid crystal display monitors for an estimated total saving of 123,092 KWh per year. Consolidation of underutilized servers into one centralized virtual centre server environment, for a reduction of electricity consumption by an estimated 10,000 watts per year.
Continue to implement the Fleet Management Program to maximize opportunities to achieve the sustainability of the Department’s vehicle fleet.	Fleet’s fuel performance and emissions. Number of vehicles that meet new emissions (or other SD) standards.	Fleet performance is maintained or improved. Number of vehicles is maintained or reduced.
Achieved SDS Departmental Results for 2007–2008 CIC continued to track data related to its fleet of vehicles throughout 2007–2008 and set up a management system to monitor greenhouse gas (GHG) emissions. Using the 2005–2006 fiscal year as a baseline, CIC has reduced the GHG emissions for its fleet by 18.2%.

Response to Parliamentary Committees and External Audits

Response to Parliamentary Committees

1st Session of the 39th Parliament

Report 15: Safeguarding Asylum – Sustaining Canada’s Commitments to Refugees

The Standing Committee on Citizenship and Immigration presented the report to the House of Commons on May 30, 2007. The report contained 38 recommendations on various refugee issues and included the following: the private sponsorship of refugees; the Refugee Appeal Division; cases where people seek sanctuary in churches; temporary suspension of removals; the IRB appointment process and backlogs; the Safe Third Country Agreement; Pre-Removal Risk Assessment; settlement issues affecting refugees; stateless refugees in the Philippines; and fees charged to refugees.

The Government of Canada’s response, which was tabled on October 17, 2007, can be found at the following link:
http://cmte.parl.gc.ca/cmte/CommitteePublication.aspx?COM=10469&Lang=1&SourceId=215511

2nd Session of the 39th Parliament

Report 2: Reclaiming Citizenship for Canadians – A Report on the Loss of Canadian Citizenship

The Standing Committee on Citizenship and Immigration presented the report to the House of Commons on December 6, 2007. The report contained a total of 13 recommendations which addressed the drafting of a bill to amend the Citizenship Act and immediate relief until this bill is adopted; enacting a new Citizenship Act; and what the Committee believes are systemic issues facing Citizenship and Immigration Canada.

The Government of Canada’s response, which was tabled on April 3, 2008, can be found at the following link:
http://cmte.parl.gc.ca/cmte/CommitteePublication.aspx?COM=13182&Lang=1&SourceId=233619

Response to the Auditor General

Office of the Auditor General of Canada (OAG)

No OAG audits specific to the Department were reported on in 2007–2008.

Commissioner of the Environment and Sustainable Development – 2007 October Report of the Commissioner of the Environment and Sustainable Development

The overall audit objective was to determine the progress made by select departments and agencies in developing and implementing their sustainable development strategies. Recommendations made in the Commissioner’s October 2007 report were not directed at CIC.

For supplementary information on this report please visit:
http://www.oag-bvg.gc.ca/internet/English/parl_cesd_200710_e_26831.html

External Audits

Office of the Privacy Commissioner – Assessing the Privacy Impacts of Programs, Plans, and Policies

The Office of the Privacy Commissioner initiated a government-wide audit of Privacy Impact Assessments (PIAs) in October 2006. The main objective of the audit is compliance with policy. CIC was included in the scope of this audit.

For supplementary information on this report please visit:
http://www.privcom.gc.ca/information/pub/ar-vr/pia_200710_e.asp

Public Service Commission – Audit of the Movement of Public Servants between the Federal Public Service and Ministers’ Offices

The audit examined the extent to which public servants move between the public service and ministers’ offices; and whether the appointments of public servants returning from ministers’ offices meet the staffing requirements of the Public Service Employment Act and Regulations, Public Service Commission policies, and other applicable legislation. CIC was included in the scope of this audit.

The audit made one recommendation directed to the TBS. For supplementary information on this report please visit:
http://www.psc-cfp.gc.ca/adt-vrf/rprt/2007/mbmo-mecm/index-eng.htm

Internal Audits and Evaluations

Internal Audits

Annex 14 of Citizenship and Immigration Canada’s (CIC) 2007–2008 Report on Plans and Priorities provided details on audits which were underway or planned in 2007–2008. Audit planning for the internal audit function is guided by the development of CIC’s Risk-Based Audit Plan. This three-year plan is re-evaluated annually. The following table provides details on internal audit work carried out in the 2007–2008 year.

Name of Internal Audit	Audit Type	Status	Completion Date	Electronic Link to Report
Audits carried out in 2007–2008
Audit of the Seoul Immigration Program	Assurance – Programs	Completed	April 2007	http://www.cic.gc.ca/english/resources/audit/seoul.asp
Audit of the Immigration Contribution Accountability Measurement System (iCAMS) – Phase I	Assurance – IT	Completed	April 2007	http://www.cic.gc.ca/english/resources/audit/icams.asp
Audit of the Caracas Immigration Program	Assurance – Programs	Completed	Sept. 2007	http://www.cic.gc.ca/english/resources/audit/caracas.asp
Audit of the Buenos Aires Immigration Program	Assurance – Programs	Completed	June 2007	http://www.cic.gc.ca/english/resources/audit/buenos_aires.asp
Audit of the Vancouver Admissions Office	Assurance – Programs	Completed	Nov. 2007	http://www.cic.gc.ca/english/resources/audit/vancouver/vancouver.asp
Audit of the London High Commission Immigration Program	Assurance – Programs	Completed	Q1 – 2008–2009	http://cic.gc.ca/english/resources/audit/london/london.asp
Follow-up of Prior Year’s Audits	Assurance	Completed	Q4 – 2007–2008	N/A
Audit Report on the Refund of Right of Permanent Resident Fee	Assurance – Finance	Completed	Q1 – 2008–2009	http://cic.gc.ca/english/resources/audit/rprf.asp
Follow-up of GCMS	Assurance – IT	Publishing	Q1 – 2008–2009	TBD
Audit of GTA West	Assurance – Programs	Reporting	Q2 – 2008–2009	TBD
Audit of Taipei Immigration Program	Assurance – Programs	Completed	Q1 – 2008–2009	http://cic.gc.ca/english/resources/audit/taipei.asp
Audit of Kuala Lumpur Immigration Program	Assurance – Programs	Completed	Q1 – 2008–2009	http://cic.gc.ca/english/resources/audit/kuala.asp
Audit of CPC Mississauga	Assurance – Programs	Reporting	Q2 – 2008–2009	TBD
Audit of Beijing Immigration Program	Assurance – Programs	Reporting	Q2 – 2008–2009	TBD
Audit of Controlled Forms	Assurance – Internal Controls	Examination	Q2 – 2008–2009	TBD
Audit of CIC Calgary	Assurance – Programs	Reporting	Q2 – 2008–2009	TBD

Evaluations

Name of Evaluation	Program Activity	Evaluation Type	Status	Completion Date	Electronic Link to Report
Business Immigration Program	Immigration Program	Evaluation Assessment	In progress	March 2009	N/A
Permanent Resident Card	Immigration Program	Performance Review	In progress	October 2008	N/A
Migration Policy Development Program	Canada’s Role in International Migration and Protection	Review	Completed	February 2008	See below
Pre-Removal Risk Assessment	Refugee Program	Formative Evaluation	Completed	February 2008	See below
Refugee Reform	Refugee Program	Performance Review	In progress	October 2008	N/A
Canada-Ontario Immigration Agreement – Settlement and Language Training Strategy	Integration Program	Performance Monitoring Framework	In progress	October 2008	N/A
Enhanced Language Training	Integration Program	Formative Evaluation	Completed	January 2008	http://www.cic.gc.ca/english/resources/evaluation/elt/index.asp
Medical Surveillance Program		Implementation Evaluation	In progress	December 2008	N/A
Metropolis (Phase II)		Summative Evaluation	In progress	November 2008	N/A
The CIC Evaluation Plan (2008–2009 to 2012–2013) and completed evaluations will be posted at http://www.cic.gc.ca/english/resources/evaluation/index.asp.

Travel Policies 

Citizenship and Immigration Canada (CIC) adheres to the Treasury Board Secretariat (TBS) Special Travel Authorities and the TBS Travel Directive, including rates and allowances. In addition, CIC promotes the utilization of the On-line Booking Tool provided by the Shared Travel Services Initiative. The Department stands in the top 15 departments/agencies for the utilization rate. CIC also provides information on the travel and hospitality expenses incurred within CIC by the Minister, Parliamentary Secretary and their exempt staff, and by senior-level employees (www.cic.gc.ca/english/disclosure/expenses/index.asp).